New Holland Pike

Highly motivated staff.

Highly motivated staff.

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was treated very respectively by every employee working with my car.. Great customer service

was treated very respectively by every employee working with my car.. Great customer service

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Quick Service, and good customer service

Quick Service, and good customer service

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Efficient and thorough

Efficient and thorough

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Very satisfied. Very helpful and pleasant

Very satisfied. Very helpful and pleasant

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If it were easier to turn around and come back later in the day, I would have done that. When I pulled in and saw it was crowded ...

If it were easier to turn around and come back later in the day, I would have done that. When I pulled in and saw it was crowded, I was basically stuck there and had no choice but to wait.

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Employees were very professional, friendly and got me in and out of the center very quickly.

Employees were very professional, friendly and got me in and out of the center very quickly.

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The women were just good, and did their job.

The women were just good, and did their job.

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Valvoline Instant Oil Change, corporate headquarters, has my e mail address still affiliated with a previously owned Chevrolet E ...

Valvoline Instant Oil Change, corporate headquarters, has my e mail address still affiliated with a previously owned Chevrolet Equinox. I have received the new owner's oil change receipts in MY e-mail. I guess there's no way of determining ownership of the vehicles you're servicing. Heck, the vehicle may be STOLEN!

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I’m normally not a believer in giving highly remarks. I have to be blown away to give the highly remark.

I’m normally not a believer in giving highly remarks. I have to be blown away to give the highly remark.

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Great staff and guy doing my oil change was so nice and did not. Pressure me to buy anything he just told me what to do to my ca ...

Great staff and guy doing my oil change was so nice and did not. Pressure me to buy anything he just told me what to do to my car to make it last longer

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Sophie the Manager and all of the staff when I come for an oil change are always personable, friendly and efficient. I know i wi ...

Sophie the Manager and all of the staff when I come for an oil change are always personable, friendly and efficient. I know i will be taken care of well. Thank you for your professionalism and good work!

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Friendly, knowledgeable staff

Friendly, knowledgeable staff

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The service manager was very knowledgeable and friendly during the visit. She did not stand around observing or telling the ser ...

The service manager was very knowledgeable and friendly during the visit. She did not stand around observing or telling the service technicians what needed to be done but was actually working alongside them. The service technician was friendly and made a recommendation for additional service but was not overbearing with the request.

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The ladies who did our oill change were awesome, quick, explained things clearly, and took pride in their jobs!!!

The ladies who did our oill change were awesome, quick, explained things clearly, and took pride in their jobs!!!

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Management and service tech's are always friendly and courteous. Service is always performed quickly and cleanly. I trust that ...

Management and service tech's are always friendly and courteous. Service is always performed quickly and cleanly. I trust that my oil change is being done as if I was doing it myself. Making the value very important to me!

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I did not need an engine flush, said I’d have to buy a new engine eventually cause of sludge build up. Gave same exact speech to ...

I did not need an engine flush, said I’d have to buy a new engine eventually cause of sludge build up. Gave same exact speech to car that pulled up next to mine.

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I was taken care of by Avery. He knew what he was doing and explained everything to me. He gave me recommendations and I trus ...

I was taken care of by Avery. He knew what he was doing and explained everything to me. He gave me recommendations and I trusted in what he said. He was polite and friendly. To be honest, I usually go to Valvoline for oil changes because they are close, but normally I feel pressured or even taken advantaged of. This is the 1st time I actually felt good about my visit and it was because of Avery. No, I do not know him and have never met him before, but I am glad I did because I think he will make my next visit better. As far as I am concerned, he is an asset to your company. Thanks

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Very mice & professional service person. Very mannerly & talked professionally. Knew what he was talking about!! Only place I ...

Very mice & professional service person. Very mannerly & talked professionally. Knew what he was talking about!! Only place I get my oil change!!! Trust them to the core. Always professional & friendly!!! Can’t say it enough

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The people at this location are always professional and very courteous. I send all of my family there because the way they alway ...

The people at this location are always professional and very courteous. I send all of my family there because the way they always treat their customers.

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I like the fact that you employee females and males.

I like the fact that you employee females and males.

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amazing customer service.... best ever!!!

amazing customer service.... best ever!!!

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Friendly staff. Patient with my lack of knowledge of cars

Friendly staff. Patient with my lack of knowledge of cars

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The gentleman who took care of me was knowledgeable, polite, friendly and informative. I felt very comfortable with him and he e ...

The gentleman who took care of me was knowledgeable, polite, friendly and informative. I felt very comfortable with him and he explained everything to me.

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I was highly satisfied with the visit, however, yesterday (3/5/19) my oil and oil filter maintenance light came on after I had m ...

I was highly satisfied with the visit, however, yesterday (3/5/19) my oil and oil filter maintenance light came on after I had my oil changed there Sunday (3/3/19)

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Had to wait before a bay was available. Not a big deal - nothing the staff could have done about it. They took good care of me w ...

Had to wait before a bay was available. Not a big deal - nothing the staff could have done about it. They took good care of me with the level of service I'm accustomed to.

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They remembered me they were polite and courteous and then they did a wonderful job and I am very satisfied thank you

They remembered me they were polite and courteous and then they did a wonderful job and I am very satisfied thank you

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Great experience! Everything was explained and they care about what they do.

Great experience! Everything was explained and they care about what they do.

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good service

good service

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Quick service

Quick service

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Good service Regular customer

Good service Regular customer

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I was satisfied

I was satisfied

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Good service quick

Good service quick

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Quick service. No pressure to buy anything. Technicians were knowledgeable and explained what needed to be explained

Quick service. No pressure to buy anything. Technicians were knowledgeable and explained what needed to be explained

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The staff was really friendly and knowledgeable. I had my abs light on when I arrived. They took the time to check everything ou ...

The staff was really friendly and knowledgeable. I had my abs light on when I arrived. They took the time to check everything out for me. I appreciate all of them. I even got an air freshener for my wait outside the building. Fantastic staff and service!!

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I always have wonderful service and friendly employees take care of me at this location. I think i may have gotten the new guy. ...

I always have wonderful service and friendly employees take care of me at this location. I think i may have gotten the new guy. Hope he can catch up to the friendliness and thoroughness that I have experienced in the past.

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Minerva was extremely friendly and professional. She clearly communicated what was being done with my vehicle.

Minerva was extremely friendly and professional. She clearly communicated what was being done with my vehicle.

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Someone must go above and beyond for me to be highly satisfied. The experience was fine and the employee's did their job well. ...

Someone must go above and beyond for me to be highly satisfied. The experience was fine and the employee's did their job well. It was a good experience and I'll probably return due to the convenience but it was nothing to write home about. It was an oil change..

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The tech was amazing. I wish I got his name. Very nice, very efficient, very professional all around great job.

The tech was amazing. I wish I got his name. Very nice, very efficient, very professional all around great job.

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Sophie was very professional and nice! I would recommended my friends and family to come to Valvoline for service.

Sophie was very professional and nice! I would recommended my friends and family to come to Valvoline for service.

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I had to wait but they were clearly very busy & they acknowledged me almost immediately when I pulled in, letting me know they’d ...

I had to wait but they were clearly very busy & they acknowledged me almost immediately when I pulled in, letting me know they’d be right with me. More importantly, the staff at that site is always super polite, efficient, knowledgeable & proactive. I have no complaints nor do I go anywhere else for my oil changes, simply maintenance needs.

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It was a good experience as always. They are nice people and not pushy and always take care of me. I moved a couple years ago bu ...

It was a good experience as always. They are nice people and not pushy and always take care of me. I moved a couple years ago but i still drive an hour to go there.

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The technician, Sophia, was very friendly and professional. I could not be more satisfied with the entire experience, which is w ...

The technician, Sophia, was very friendly and professional. I could not be more satisfied with the entire experience, which is why this is the only location that I take all of my families vehicles to.

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Technician was very friendly and quick.

Technician was very friendly and quick.

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Quick and Efficient!

Quick and Efficient!

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Staff was very friendly and I enjoyed talking with them!!

Staff was very friendly and I enjoyed talking with them!!

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Friendly, quick, informative service

Friendly, quick, informative service

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I was very satisfied with my visit. I know that my car is a hybrid and not all services can be performed at these locations.

I was very satisfied with my visit. I know that my car is a hybrid and not all services can be performed at these locations.

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Always get good friendly service here.

Always get good friendly service here.

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The workers wer great and funny

The workers wer great and funny

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The staff was courteous and friendly. They all seemed to be enjoying their job, and seemed to be having a blast, even though it ...

The staff was courteous and friendly. They all seemed to be enjoying their job, and seemed to be having a blast, even though it was pretty busy. I explained what I wanted , and had my car serviced promptly.

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I am not sure about the completeness of the service as the shop was being overhauled and there were no signs posted for what co ...

I am not sure about the completeness of the service as the shop was being overhauled and there were no signs posted for what comes with the service or what the price of the service should be. For an oil service, it is my understanding that in the past it included all fluids and grease points should be serviced as well. I am not sure if they did this but i have no wiper fluid in my car this morning and only used it once since my service earlier this week. If i am wrong and that is not part of the service, perhaps it should be!

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Staff are always friendly and knowledgeable.. and the service is quick, convenient, and affordable

Staff are always friendly and knowledgeable.. and the service is quick, convenient, and affordable

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Quick friendly service.

Quick friendly service.

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Very prompt service. Very courteous and friendly.

Very prompt service. Very courteous and friendly.

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Always a great bunch of people who seem to enjoy working there and with one another. They know their stuff for sure. Very thorou ...

Always a great bunch of people who seem to enjoy working there and with one another. They know their stuff for sure. Very thorough to check everything and sound off checks as they do it; I really like that. Also if any parts need changed (ie I needed a lightbulb and serpentine belt) they show you the damaged/worn old part. Also I was very pleasantly surprised that they could even do a sepentine belt at an Instant Oil Change business, very cool and convenient! I return to this Valvoline on New Holland Pike Lancaster PA again and again for their great service!!

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I got there early and was serviced right away did not have to wait. Curious, knowledgeable, and friendly staff.

I got there early and was serviced right away did not have to wait. Curious, knowledgeable, and friendly staff.

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The staff at this new Holland pile location in Lancaster are excellent. They are always friendly, polite and engaged. As a cur ...

The staff at this new Holland pile location in Lancaster are excellent. They are always friendly, polite and engaged. As a current retail manager I look for people who place my needs first before I feel totally. This location of Valvoline had completely earned my loyalty!

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The manager chuck who took care of me was very nice n polite n knew what she was talking about n kept me informed as to what all ...

The manager chuck who took care of me was very nice n polite n knew what she was talking about n kept me informed as to what all they were doing n when plus she was cute lol

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I bypass many lube centers to go here.I’m always satisfied with this Valvoline. It’s a Gold Star center and should be recognized ...

I bypass many lube centers to go here.I’m always satisfied with this Valvoline. It’s a Gold Star center and should be recognized as such

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I needed to have the change fast, let the technician know, and he just changed the oil.

I needed to have the change fast, let the technician know, and he just changed the oil.

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I was impressed with the young ladies that worked above the lift. They seemed to be confident of what they were doing. My conv ...

I was impressed with the young ladies that worked above the lift. They seemed to be confident of what they were doing. My conversation following the oil change gave me confidence that the ladies knew what they were doing.

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The service was fast. The price was fair. The The service tech John B explained the service and the future service needs for nex ...

The service was fast. The price was fair. The The service tech John B explained the service and the future service needs for next visit.

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Everyone was pleasant, know their stuff and, I believe, got me out of there as soon as possible.

Everyone was pleasant, know their stuff and, I believe, got me out of there as soon as possible.

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Very friendly staff. Did not make me feel dumb for my lack of knowledge about my new work van. Or my overall nervousness on this ...

Very friendly staff. Did not make me feel dumb for my lack of knowledge about my new work van. Or my overall nervousness on this first visit. Which is immensly important to me. Love seeing woman working there!

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Quick service when I forget to make an appointment somewhere to change my oil. Slightly high in price but the $15 off made it wo ...

Quick service when I forget to make an appointment somewhere to change my oil. Slightly high in price but the $15 off made it worth it!

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They are very nice and friendly staff

They are very nice and friendly staff

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The staff at this location always are friendly and courteous.

The staff at this location always are friendly and courteous.

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The gentleman that waited on me was helping with two other vehicles at the same time I was the first one in line to come in thre ...

The gentleman that waited on me was helping with two other vehicles at the same time I was the first one in line to come in three cars that were behind me went out before I did and all I had done was an oil change which should’ve taken 10 minutes took almost a half hour or more

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The prices were fixed and I did not receive any discount. It was stated and that was what I had to paid. I was hoping that they ...

The prices were fixed and I did not receive any discount. It was stated and that was what I had to paid. I was hoping that they could drop even $5 off the final listed price. Discounts make a big difference in customer satisfaction

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Easy experience. Pleasant and knowledgeable staff.

Easy experience. Pleasant and knowledgeable staff.

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Courteous and knowledgeable staff!

Courteous and knowledgeable staff!

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Love the in and out A+ service Bringing my explorer in soon

Love the in and out A+ service Bringing my explorer in soon

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Everything was quick and they didnt pressure me into buying other things

Everything was quick and they didnt pressure me into buying other things

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Nice people. Did a great job.

Nice people. Did a great job.

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I have taken my vehicles to other places to get an oil change and it can take forever. This was convenient and fast. I am glad i ...

I have taken my vehicles to other places to get an oil change and it can take forever. This was convenient and fast. I am glad it was recommended to me and will use it in the future.

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No particular reason...the attendant was extremely pleasant and explained everything well.

No particular reason...the attendant was extremely pleasant and explained everything well.

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Staff was courteous, knowledgeable and efficient.

Staff was courteous, knowledgeable and efficient.

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It served my need.

It served my need.

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This was my first time visit and your staff was very friendly and explained everything they were doing or going to do. No one wa ...

This was my first time visit and your staff was very friendly and explained everything they were doing or going to do. No one was pushy about having extra things done. I really appreciated that.

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My vehicle and I were serviced by 2 women...I am a woman myself....was very exciting to be greeted by their pretty selves in the ...

My vehicle and I were serviced by 2 women...I am a woman myself....was very exciting to be greeted by their pretty selves in their grease monkey suits ready to do a "Man's job"...lol....they did it! With speed, precision, and a woman's soft touch! I will definitely be returning when my van is due again!!

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They are quick but thorough and very friendly

They are quick but thorough and very friendly

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Because I have been using Valvoline services for for more than 6 years or more.

Because I have been using Valvoline services for for more than 6 years or more.

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The technisions were very polite, i like that they showed every dipstick before and after. They were great.

The technisions were very polite, i like that they showed every dipstick before and after. They were great.

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The staff was so friendly and helpful

The staff was so friendly and helpful

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The employees where very friendly!! Especially the manager!!

The employees where very friendly!! Especially the manager!!

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The staff was very pleasant and efficient.

The staff was very pleasant and efficient.

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Quick and efficient service

Quick and efficient service

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Sophie and Melissa always give great service and they are friendly and enthuiastic about their jobs and the facility!

Sophie and Melissa always give great service and they are friendly and enthuiastic about their jobs and the facility!

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My first time (but not first time for minivan)- Joe was very helpful and professional and walked me through every step.

My first time (but not first time for minivan)- Joe was very helpful and professional and walked me through every step.

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As my car was being serviced, the employees stood around my car hood chatting. There were about 4 of them and their apparent dis ...

As my car was being serviced, the employees stood around my car hood chatting. There were about 4 of them and their apparent disorganization left me wondering if they would miss something important with my vehicle. They seemed more intent on their conversation than servicing my car.

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Very efficient service employees!

Very efficient service employees!

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Awesome every time! Friendly and informative! We come back every time!

Awesome every time! Friendly and informative! We come back every time!

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It was fast and met my needs for the day.

It was fast and met my needs for the day.

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The manager and staff were excellent - very knowledgeable, helpful, and professional. They handled my oil change and were able ...

The manager and staff were excellent - very knowledgeable, helpful, and professional. They handled my oil change and were able to obstruct and fix the problem with my cabin air filter immediately

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The workers there are very friendly personable and professional! We also enjoy coming to this location!! Service is always spot ...

The workers there are very friendly personable and professional! We also enjoy coming to this location!! Service is always spot on and knowledgeable !

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I frequent this store with our vehicles but it was the 1st time visit for my wife. She was very pleased. It was as efficient and ...

I frequent this store with our vehicles but it was the 1st time visit for my wife. She was very pleased. It was as efficient and friendly and reasonable as I told her. Great team at New Holland Pike, Lancaster, PA

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This Valvoline is the best place ever! The staff is fantastic and the service is fast & thorough. I can't express enough how muc ...

This Valvoline is the best place ever! The staff is fantastic and the service is fast & thorough. I can't express enough how much I appreciate Valvoline for the maintenance that I'm unable to do myself! THANKS again for a great experience!

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Friendly, fast, and hassle free service. I've been using this location for years now and I've never had a bad experience. I of ...

Friendly, fast, and hassle free service. I've been using this location for years now and I've never had a bad experience. I often think about how well trained the associates are and how good they are with people. You guys are killing it!

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They were very friendly and helpful. I also greatly appreciated that they didn’t try to sell me other services while I was there ...

They were very friendly and helpful. I also greatly appreciated that they didn’t try to sell me other services while I was there. I told them I wanted an oil change and that’s what I got. I don’t mind them recommending things but I don’t like being pressured to purchase additional services. Nice job!

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Nice staff,,, and i see the commitment to there work,,, and its impressive. GOOD MANAGEMENT must be a part of this successful oi ...

Nice staff,,, and i see the commitment to there work,,, and its impressive. GOOD MANAGEMENT must be a part of this successful oil change location

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They all know me now. They are a great staff. They take care of me.

They all know me now. They are a great staff. They take care of me.

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The employees were very prompt and highly communicative with each other when it came to working on the vehicle. No one employe ...

The employees were very prompt and highly communicative with each other when it came to working on the vehicle. No one employee had to repeat what they said to another employee or customer while I was visiting this facility.

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People were very friendly and nice to work with.

People were very friendly and nice to work with.

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The mechanics were over the top nice. As the mechanic was working on my car he was letting me know step by step what he was doin ...

The mechanics were over the top nice. As the mechanic was working on my car he was letting me know step by step what he was doing. & answered all the questions & concerns about my vehicle.

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Told I have more time to replace my air filter when he could have recommended that I replace it. I appreciate the honesty. Thank ...

Told I have more time to replace my air filter when he could have recommended that I replace it. I appreciate the honesty. Thank you.

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GREAT SERVICE, KNOWLAGEABLE EMPLOYEES

GREAT SERVICE, KNOWLAGEABLE EMPLOYEES

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I usually satisfied, that's why I go back. Highly satisfied would denote that something exceptional happened. I got my oil chang ...

I usually satisfied, that's why I go back. Highly satisfied would denote that something exceptional happened. I got my oil changed, everybody was nice, all is cool.

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The crew just seems like they are paying attention to the job at hand. I did not see any of your employees leaning against the ...

The crew just seems like they are paying attention to the job at hand. I did not see any of your employees leaning against the wall scrolling through the junk on their cell phones. Also, I used the restroom. It was clean and smelled clean too.

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The process is quick and easy.

The process is quick and easy.

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The staff is extremely kind. I appreciate how well they communicated what they were doing and the costs of it all. Service was ...

The staff is extremely kind. I appreciate how well they communicated what they were doing and the costs of it all. Service was quick as well.

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Very kind service. Told me of a problem so I could take to mechanic to get fixed before it became worse.

Very kind service. Told me of a problem so I could take to mechanic to get fixed before it became worse.

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I was surprised how fast it was, and the employee who helped me was very nice. I got in right away and he was very attentive. An ...

I was surprised how fast it was, and the employee who helped me was very nice. I got in right away and he was very attentive. Any questions I had were answered and overall it was a great experience.

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First time here the staff knew what they were doing would recommend them to others

First time here the staff knew what they were doing would recommend them to others

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The staff was delightful. They even gave my daughter 2 toys. It was a very enjoyable experience. They even remembered us from th ...

The staff was delightful. They even gave my daughter 2 toys. It was a very enjoyable experience. They even remembered us from the last time we were there.

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Really fast and coworkers where a big help

Really fast and coworkers where a big help

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I am in a financial crisis right now but had to get a oil change. Thinking of the change I had in my car, I took advantage of a ...

I am in a financial crisis right now but had to get a oil change. Thinking of the change I had in my car, I took advantage of a coupon for valvoline. Still a little short on money, the representative heard me say I worked for Uber. He found me a discount that made it completely affordable and I didn’t have to embarrass myself. It is this level of customer care that I seek out. I am forever thankful to this guy.

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These people don't have the most glamorous job in the world yet they are so good at being friendly and up beat. Frankly I don't ...

These people don't have the most glamorous job in the world yet they are so good at being friendly and up beat. Frankly I don't know how they do it! I enjoy going to this place and will continue to go.Don't lose these people as they are asset to your business!

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I got great service. The technicians were very friendly and helped each other too. They talked to me and explained what they wer ...

I got great service. The technicians were very friendly and helped each other too. They talked to me and explained what they were doing.

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Employees were amazing. Took great care to check out my car. No pressure to buy anything extra. Just a paper with recommendatio ...

Employees were amazing. Took great care to check out my car. No pressure to buy anything extra. Just a paper with recommendations for other service that should be done at some point. Will highly recommend this center to others

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Employees were great and very friendly. Worked wonderfully together and in a very timely manner. Explained everything they did ...

Employees were great and very friendly. Worked wonderfully together and in a very timely manner. Explained everything they did as well.

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Always get done quickly.No pressure. Good value.

Always get done quickly.No pressure. Good value.

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Everyone was curtyus and worked like a well oiled machine

Everyone was curtyus and worked like a well oiled machine

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The lady mechanic was very friendly and not pushy.

The lady mechanic was very friendly and not pushy.

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service guys were great,nothing to complain about ,was satisfied

service guys were great,nothing to complain about ,was satisfied

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I think your team is very thorough and professional

I think your team is very thorough and professional

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They got us right in and did a great job. I have already told my neighbor about it and she plans to go soon.

They got us right in and did a great job. I have already told my neighbor about it and she plans to go soon.

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Great customer service!

Great customer service!

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The staff was very friendly and efficient

The staff was very friendly and efficient

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Very professionals and excellent communication.

Very professionals and excellent communication.

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Friendly a efficient!

Friendly a efficient!

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Great communication, the technician was very professional and courteous.

Great communication, the technician was very professional and courteous.

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the folks who work there know there stuff and are very customer service savy

the folks who work there know there stuff and are very customer service savy

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So impressed w/ the service-the ladies working on our car kept us in constant contact and explained what our vehicle needed. We ...

So impressed w/ the service-the ladies working on our car kept us in constant contact and explained what our vehicle needed. We were on a trip five hours from home and their service gave us peace of mind and confidence that we were in good hands!

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Generally speaking, it seemed like the employees were too focused on socializing with each other than on customer service. One d ...

Generally speaking, it seemed like the employees were too focused on socializing with each other than on customer service. One dude who was "off the clock" (his words) kept talking to the people assisting me and I felt like I was second priority. Plus, they used lots of profanity with each other, but not with me. Profanity doesn't offend me, but it comes across as unprofessional. I mean, I get it; they're kids. But, it seemed like there was just a lack of professionalism across the board.

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Normally get an additional additive of Lucas Oil in my oil change. Did not ask about it and I forgot about it until I left. Wa ...

Normally get an additional additive of Lucas Oil in my oil change. Did not ask about it and I forgot about it until I left. Was not overly helpful or not that thorough with work.

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Staff was great!

Staff was great!

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Did a great job.

Did a great job.

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The cost difference between the basic oil change and the lower level synthetic is HUGE. I can't jump from $40 to $82 without mak ...

The cost difference between the basic oil change and the lower level synthetic is HUGE. I can't jump from $40 to $82 without making an adjustment in my monthly budget :). The cost of air and cabin filters was easily triple what I pay at the dealership, but I put them in anyway because the service techs already had the old (and admittedly disgusting) filters out and in hand, and offered me a discount to get them done there. Still, my "quick oil change" ended up costing me a hundred bucks - without using high grade oil.

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Technician was skilled & courteous & completed service that I needed. Thank you.

Technician was skilled & courteous & completed service that I needed. Thank you.

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The best service i ever received in all the years that i have gotten my oil changed at this service center. Very nice ,very ...

The best service i ever received in all the years that i have gotten my oil changed at this service center. Very nice ,very good manager--- a female young lady,as a matter of fact.

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In and out in 15 mins. Loved the quickness

In and out in 15 mins. Loved the quickness

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Friendly and respectful service

Friendly and respectful service

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Some confusion with the staff and what they were saying - mostly a me issue rather than something they had done. They were very ...

Some confusion with the staff and what they were saying - mostly a me issue rather than something they had done. They were very nice.

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usual, prompt, courteous service

usual, prompt, courteous service

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Good professional service

Good professional service

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Employees are always so pleasant and efficient. Issette was especially friendly.

Employees are always so pleasant and efficient. Issette was especially friendly.

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Alexander, Edwin, and Issette did a fantastic job. Great customer service.

Alexander, Edwin, and Issette did a fantastic job. Great customer service.

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ALWAYS ROOM FOR IMPROVEMENT

ALWAYS ROOM FOR IMPROVEMENT

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I bypass a Valvoline closer to my house to come here. The service here is so good, I’m willing to go an extra 13 miles. I hope t ...

I bypass a Valvoline closer to my house to come here. The service here is so good, I’m willing to go an extra 13 miles. I hope that gets the point across.You can get an oil change anywhere really. I come here as they’ve won my trust & you feel your not just a number.

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This is my second time to this location and even though it's 30 minutes from my home I will continue to go there...exceptional s ...

This is my second time to this location and even though it's 30 minutes from my home I will continue to go there...exceptional service!

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Asks always, happy with the service.

Asks always, happy with the service.

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They were very friendly, I didn't have allot of time so they got right to the oil change and got me out quickly!

They were very friendly, I didn't have allot of time so they got right to the oil change and got me out quickly!

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Technician asked me about my vehicle, got to know me a bit, asked me if I took care of a few other things that were important fo ...

Technician asked me about my vehicle, got to know me a bit, asked me if I took care of a few other things that were important for my vehicle (which was same make as his), and it turned out I seriously needed an easy but important service. This particular place has ALWAYS been supremely friendly, courteous, and expedient.

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Rainy day, no other customers. Too many young associates chatting, waiting for someone else to go get the full synthetic oil. Wh ...

Rainy day, no other customers. Too many young associates chatting, waiting for someone else to go get the full synthetic oil. Why is the full synthetic not in the auto fill hoses?

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The staff from Valvoline did an excellent job changing my oil and transmission fluid. They were very knowledgeable. I went to t ...

The staff from Valvoline did an excellent job changing my oil and transmission fluid. They were very knowledgeable. I went to the Lancaster location, on New Holland Pike and the staff who did such a great job are Sophia and Martissa. I am very thankful to them for their good service!

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Didn’t receive a receipt for services

Didn’t receive a receipt for services

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courtesy and no pressure to buy additional service

courtesy and no pressure to buy additional service

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Friendly & Knowledgeable Staff

Friendly & Knowledgeable Staff

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This is the only place i go,they are always SO nice and treat you and your vehicle with respect everytime!!

This is the only place i go,they are always SO nice and treat you and your vehicle with respect everytime!!

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Knowledgeable and friendly staff. Knew their stuff and were friendly and helpful.

Knowledgeable and friendly staff. Knew their stuff and were friendly and helpful.

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Issette was very knowledgeable and polite.

Issette was very knowledgeable and polite.

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I have come there for years now and have always been satisfied. The workers are nice and actually fun people as they work.

I have come there for years now and have always been satisfied. The workers are nice and actually fun people as they work.

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Staff was friendly and discussed what they were doing

Staff was friendly and discussed what they were doing

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Good service, good product, great people.

Good service, good product, great people.

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They listened to my requests and performed efficiently

They listened to my requests and performed efficiently

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It's convenient to get an oil change as my schedule allows, however, it is more expensive than the dealership.

It's convenient to get an oil change as my schedule allows, however, it is more expensive than the dealership.

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GOOD SERVICE. NO WAITING.

GOOD SERVICE. NO WAITING.

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The Assistant Manager, Alex was very helpful and explained why choosing a higher end oil was a better fit for my vehicle. altho ...

The Assistant Manager, Alex was very helpful and explained why choosing a higher end oil was a better fit for my vehicle. although it was busy when I arrived it was worth the wait as he explained everything thoroughly and asked for permission before performing a test on my vehicle. Was very polite and had a pleasant demeanor.

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The entire team was extremely nice and friendly!

The entire team was extremely nice and friendly!

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Employees are always pleasant and helpful. Quick service.

Employees are always pleasant and helpful. Quick service.

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The staff and Manager were great. Great customer service!!

The staff and Manager were great. Great customer service!!

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Friendly and fast with no high pressure flim flammery routine.

Friendly and fast with no high pressure flim flammery routine.

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No wait, fast service and friendly staff.

No wait, fast service and friendly staff.

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Was told to remain in my car, which was hot.

Was told to remain in my car, which was hot.

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Service was quick and attendant was courteous and professional

Service was quick and attendant was courteous and professional

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I enjoy the quick service and price that the sevices have.

I enjoy the quick service and price that the sevices have.

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The service was excellent. Everyone was very nice!!

The service was excellent. Everyone was very nice!!

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Courteous and knowledgeable staff, quick service. Have been going to this Valvoline for years and have always gotten great serv ...

Courteous and knowledgeable staff, quick service. Have been going to this Valvoline for years and have always gotten great service by terrific technicians and I never have had a complaint or issue.

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The attendants were friendly and efficient.

The attendants were friendly and efficient.

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Staff is knowledgeable, friendly, addressed everyone by name, and they were enjoying themselves relating to the customers !!!

Staff is knowledgeable, friendly, addressed everyone by name, and they were enjoying themselves relating to the customers !!!

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Prompt friendly service. Very attentive. Paid attention to everything. Professional too.

Prompt friendly service. Very attentive. Paid attention to everything. Professional too.

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Very efficient.

Very efficient.

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did safety check on vehicle no chargefound some things i need to check with my mechanic

did safety check on vehicle no chargefound some things i need to check with my mechanic

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My family have beed going here for many years.

My family have beed going here for many years.

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The service was quick and the workers were very friendly and helpful. They even filled my spare tire with air. It was my best ex ...

The service was quick and the workers were very friendly and helpful. They even filled my spare tire with air. It was my best experience there.

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Valvoline Instant Oil Change is completely overpriced. My oil change cost $100!! For oil and a fuel filter. It's absolutely ridi ...

Valvoline Instant Oil Change is completely overpriced. My oil change cost $100!! For oil and a fuel filter. It's absolutely ridiculous. I've gotten the same services from other garages for $35-$50. Spending $100 to get an oil change is absurd, and extortion. I could have bought 2 pair's of shoes for what you guys charge. I will never recommend your business or ever use it again myself.

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I was highly satisfied with my experience at this visit because the manager was extremely friendly, personable and professional. ...

I was highly satisfied with my experience at this visit because the manager was extremely friendly, personable and professional. He made things very easy despite my visit less than an hour before closing time.

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usual prompt & courteous service

usual prompt & courteous service

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Professional courteous staff

Professional courteous staff

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Quick and easy process.

Quick and easy process.

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Although the wait was a little long because of an oil truck in one of the lanes, one staff member did come out and apologize for ...

Although the wait was a little long because of an oil truck in one of the lanes, one staff member did come out and apologize for the wait. Once I was in, Alex was great. Very friendly and thorough. I just did the same as before and he didn’t try to pressure me to upgrade. An overall good experience.

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The staff was upbeat and friendly and truest seemed to enjoy their work and job. It was a welcoming experience.

The staff was upbeat and friendly and truest seemed to enjoy their work and job. It was a welcoming experience.

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It was quick and to the point.

It was quick and to the point.

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The staff at the location I went too were very friendly. I said all I needed was an oil change and nothing more and they didn't ...

The staff at the location I went too were very friendly. I said all I needed was an oil change and nothing more and they didn't press the issue like others would have. It was refreshing. The team at the time of my visit seemed to work well together. Even encouraging one employee who hadn't taken a break to do so.

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Service was done as soon as a spot came opened. I was greeted nicely and services was done promptly. Since I was a returning cus ...

Service was done as soon as a spot came opened. I was greeted nicely and services was done promptly. Since I was a returning customer all the info was already in the system and helped speed up the process. The technician walked me through what was done and asked if I needed extra service. In and out in less than 30 min

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Staff was efficient and courteous.

Staff was efficient and courteous.

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I was pressed for time and Valvoline was able to accomodate my visit. in and out in no time. Crew was communicative to me and ea ...

I was pressed for time and Valvoline was able to accomodate my visit. in and out in no time. Crew was communicative to me and each other. Great team work!

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The staff is extremely personable but knowledgeable, taking the time to explain things to me and give me fair options and pricin ...

The staff is extremely personable but knowledgeable, taking the time to explain things to me and give me fair options and pricing. This was my third oil change at this Valvoline location and I’ve always had a great experience. It’s also great that some staff are bilingual for customers in my area that might speak Spanish rather than English. The service this time was actually super quick which was great because I went over my lunch hour. I love that I don’t have to make an appointment but it’s still so quick. I also really appreciate that I get a list of recommended repairs for the future- I have an older vehicle and I really appreciate a professional advising me on its care for optimum performance.

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I came in for an oil change and left with over $200 in charges. As a female who doesn’t know much about my car I won’t be going ...

I came in for an oil change and left with over $200 in charges. As a female who doesn’t know much about my car I won’t be going without my fiancé again. I feel like they took advantage of me and attempted to do the same thing with other customers

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Courteous & friendly staff. All work was explained in detail.

Courteous & friendly staff. All work was explained in detail.

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Customer service was great. Staff was extremely pleasant and friendly, but professional and courteous.

Customer service was great. Staff was extremely pleasant and friendly, but professional and courteous.

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Quick service. No pressure to buy additional services.

Quick service. No pressure to buy additional services.

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Service tech courteous, knowledgeable and friendly

Service tech courteous, knowledgeable and friendly

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Had an $8 off coupon and only $7 was deducted. No mention of tire pressure or tire tread or need for rotation. Typically my expe ...

Had an $8 off coupon and only $7 was deducted. No mention of tire pressure or tire tread or need for rotation. Typically my experience at quick lines, the door hinge was lubricated, need for a replacement oil pan drain plug was advised, but here I was just sold one. Sure the gasket may have needed to be replaced but not the plug

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Service was friendly and knowledgeable.

Service was friendly and knowledgeable.

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The staff at this location are quick and when additional items are recommended they fully explain.This past time I only recogniz ...

The staff at this location are quick and when additional items are recommended they fully explain.This past time I only recognized Vega but he's been there for awhile and I trust his judgment.

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Courteous, and knowledgeable staff, did the job quickly.

Courteous, and knowledgeable staff, did the job quickly.

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My service technician was extremely friendly and pleasant to interact with! He definitely loves his job!

My service technician was extremely friendly and pleasant to interact with! He definitely loves his job!

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Very friendly staff who remember you from previous visits. Very helpful and upbeat people.

Very friendly staff who remember you from previous visits. Very helpful and upbeat people.

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They did a thorough check and found other things that could cause problems in the future, such as my power steering fluid and ca ...

They did a thorough check and found other things that could cause problems in the future, such as my power steering fluid and cabin air filters.

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Always nice people working there. Quick and efficient service. This is my place for oil change and other services. I trust them

Always nice people working there. Quick and efficient service. This is my place for oil change and other services. I trust them

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duration courtesy accuracy explanation everyone (patrons and workers) seemed please/happy

duration courtesy accuracy explanation everyone (patrons and workers) seemed please/happy

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The service representatives were fantastic. Friendly and efficient.

The service representatives were fantastic. Friendly and efficient.

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Minerva's customer service was excellent. She got my business moving forward.Also, I never seen a group work so well together. I ...

Minerva's customer service was excellent. She got my business moving forward.Also, I never seen a group work so well together. I know I will be back.Great Job ..............

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Good, quick service. Nice people working there.

Good, quick service. Nice people working there.

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Very knowledgeable and friendly

Very knowledgeable and friendly

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These people work hard, are eager to help and answer questions, and work on Sunday which makes it easy for 8-5 workers like me t ...

These people work hard, are eager to help and answer questions, and work on Sunday which makes it easy for 8-5 workers like me to fit in an oil change. They are really nice, efficient, and pleasant to deal with from the manager to the techs.

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Always a great experience here! Yaritza was awesome

Always a great experience here! Yaritza was awesome

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Everything was fine.

Everything was fine.

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The staff were polite, informative, and knowledgeable on the care of my automobile. Effective communication took place and they ...

The staff were polite, informative, and knowledgeable on the care of my automobile. Effective communication took place and they put my person time as a priority in their work.

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prompt courteous service

prompt courteous service

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Everybody's nice and professional.

Everybody's nice and professional.

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I switched to this valvoline because of the customer service

I switched to this valvoline because of the customer service

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Joseph Orlando was wonderful as was the rest of the staff. They were in sync and professional. They were polite and have great ...

Joseph Orlando was wonderful as was the rest of the staff. They were in sync and professional. They were polite and have great personality…. They put the customer first.

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The employees here are always upbeat and friendly

The employees here are always upbeat and friendly

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Fast service and friendly staff.

Fast service and friendly staff.

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EMPLOYEES VERY COURTEOUS, AND DID THERE JOBS VERY PROFESSIONALLY.

EMPLOYEES VERY COURTEOUS, AND DID THERE JOBS VERY PROFESSIONALLY.

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Great employee attitudes! Very helpful - vast knowledge of automobiles.

Great employee attitudes! Very helpful - vast knowledge of automobiles.

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Quick service. Had a $10 coupon.

Quick service. Had a $10 coupon.

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Other then the occasional wait outside. Service technicians are always prompt and friendly...

Other then the occasional wait outside. Service technicians are always prompt and friendly...

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Great staff and service. Well done!

Great staff and service. Well done!

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Every single person that i came into contact with during this service was polite, well spoken, neatly dressed and competent in t ...

Every single person that i came into contact with during this service was polite, well spoken, neatly dressed and competent in their area of service. i'm always impressed with the staff at this location and recommend them all the time.

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The staff have always been responsive, friendly and helpful. I trust that their skills and that they will treat me honestly.

The staff have always been responsive, friendly and helpful. I trust that their skills and that they will treat me honestly.

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I’m always happy with the overall service here. I have another Valvoline by my house but drive here for the service

I’m always happy with the overall service here. I have another Valvoline by my house but drive here for the service

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ALWAYS ROOM FOR IMPROVEMET

ALWAYS ROOM FOR IMPROVEMET

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The staff was very friendly.

The staff was very friendly.

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Team acted professionally with minimum disruptions and plenty of feedback. Good job.

Team acted professionally with minimum disruptions and plenty of feedback. Good job.

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Employees were very nice and outgoing. Made me feel welcome. Very knowledgeable. In and out in no time at all!

Employees were very nice and outgoing. Made me feel welcome. Very knowledgeable. In and out in no time at all!

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quick and easy. They do not sell extra product that are not wanted.

quick and easy. They do not sell extra product that are not wanted.

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I was very satisfied with my visit. Man in charge was very good, was training others.

I was very satisfied with my visit. Man in charge was very good, was training others.

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I was in a hurry, the service was quick. They tried to upsell but I was only there for a quick oil change. The staff were all ve ...

I was in a hurry, the service was quick. They tried to upsell but I was only there for a quick oil change. The staff were all very nice. I would definitely recommend Valvoline!!

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The man that did my oil change was knowledgeable and very nice.

The man that did my oil change was knowledgeable and very nice.

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Friendly, responsive, communicative, the techs were very good. Compared to visits at other Valvoline locations this location ran ...

Friendly, responsive, communicative, the techs were very good. Compared to visits at other Valvoline locations this location ranks far above

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Milnerva is awesome! Everytime i stop in she is usually working. Always very friendly and professionalI have been going to this ...

Milnerva is awesome! Everytime i stop in she is usually working. Always very friendly and professionalI have been going to this location for 3 years Never had a bad experience

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The people were vey courteous and polite. Politeness goes a long way in business

The people were vey courteous and polite. Politeness goes a long way in business

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They took me in right away and did a good job.

They took me in right away and did a good job.

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We pulled in and all bays were full.Aaron greeted us and told us approximatey how long the wait would be. About three minutes wh ...

We pulled in and all bays were full.Aaron greeted us and told us approximatey how long the wait would be. About three minutes which was the case. There was no pressure to purchase any other products beside the oil change but did explain the benefit of using a oil stabilizer which we did purchase. These guys and gal are up beat and really seem to enjoy their jobs.Thank you for your service.

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When I bought my second vehicle, I knew that I would be able to trust Trevor to do a great job on this one as well. I heard he w ...

When I bought my second vehicle, I knew that I would be able to trust Trevor to do a great job on this one as well. I heard he was working at the New Holland location on the day I went in so I decided go there. I always have a good experience when i go in and learn about what services I need to take care of in the future.

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Everyone that was working was communicating with one another to take care of the customers.

Everyone that was working was communicating with one another to take care of the customers.

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I really enjoyed this place for an oil change. Service was friendly and prompt. As a female, who doesn’t know a thing about cars ...

I really enjoyed this place for an oil change. Service was friendly and prompt. As a female, who doesn’t know a thing about cars and always feels pressured to purchase additional things when I’m gettkng a service, the staff at Valvoline didn’t make me feel this way.

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Fast. Did not try to sell me anything additional (for the first time ever my filter did have to be changed).

Fast. Did not try to sell me anything additional (for the first time ever my filter did have to be changed).

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Great, quick service . Alex was friendly and very knowledgeable.

Great, quick service . Alex was friendly and very knowledgeable.

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Pleasant, friendly service rep. She was excellent!

Pleasant, friendly service rep. She was excellent!

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The staff were waiting for me when I arrived and began immediately. They were pleasant, knowledgeable and efficient in servicing ...

The staff were waiting for me when I arrived and began immediately. They were pleasant, knowledgeable and efficient in servicing our car. I will both return for service of our other car and recommend Valvoline Instant Oil Change to others. Good job !

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I’m a returning customer...

I’m a returning customer...

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The staff was courteous and accommodating. The fact that information about my vehicle is stored and easily accessible no matter ...

The staff was courteous and accommodating. The fact that information about my vehicle is stored and easily accessible no matter which valvoline location I go to is a source of comfort for me.

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Came at 5:45pm got my oil changed and checked my car very efficiently. Pricing was reasonable also.

Came at 5:45pm got my oil changed and checked my car very efficiently. Pricing was reasonable also.

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Very profecional and great people

Very profecional and great people

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prompt courteous service

prompt courteous service

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Good work, friendly, personal

Good work, friendly, personal

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Nice crew. Professional. Good product. Little or no wait time

Nice crew. Professional. Good product. Little or no wait time

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The employees were so friendly and helpful. They made me feel very welcome there.

The employees were so friendly and helpful. They made me feel very welcome there.

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I felt that the customer service was honest and helpful. I did not feel pressured but rather informed.

I felt that the customer service was honest and helpful. I did not feel pressured but rather informed.

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Fast friendly and informative

Fast friendly and informative

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Problem solving

Problem solving

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The manager Sophie was great, she seemed to have the place under control well. we were in and out. the filter that they replaced ...

The manager Sophie was great, she seemed to have the place under control well. we were in and out. the filter that they replaced, they clearly showed to us how dirty it was and that it needed replaceing.

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The staff members were very friendly and helpful.

The staff members were very friendly and helpful.

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First of all, so impressed that there was a woman mechanic leading the shop. Sofie has a lot of expertise and it’s clear that sh ...

First of all, so impressed that there was a woman mechanic leading the shop. Sofie has a lot of expertise and it’s clear that she is valued by her customers and co-workers alike. The atmosphere of the shop was relaxed, but efficient. I felt the team was very thorough but did not pressure me into buying services I didn’t need. Will certainly be returning! Kudos to Sofie, Alex, and the whole crew for excellent customer service.

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The price was more than I was expecting.

The price was more than I was expecting.

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friendly staff, double checked everything, very knowledgeable.

friendly staff, double checked everything, very knowledgeable.

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Good quality and better good prices

Good quality and better good prices

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Alex was very friendly and helpful. He checked my tire pressure and made sure it was adjusted accordingly. The other guy was fas ...

Alex was very friendly and helpful. He checked my tire pressure and made sure it was adjusted accordingly. The other guy was fast changing my oil and made sure my windshield fluid was refilled. Overall great experience.

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Good experience Sophie was great all 3 bays were filled when I arrived..She came and told me wait time promptly she changed my h ...

Good experience Sophie was great all 3 bays were filled when I arrived..She came and told me wait time promptly she changed my heADlight and explained everything thirty might suggest need to be taken care of in my car

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like how everyone works together,and they are nice to each other

like how everyone works together,and they are nice to each other

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Friendly, no high sale pressure, respectful and informative!

Friendly, no high sale pressure, respectful and informative!

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I just felt the price for the oil change was REALLY high. 100.00 for an oil change is a lot

I just felt the price for the oil change was REALLY high. 100.00 for an oil change is a lot

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I thought the person doing the oil change could have communicated better.The manager who assisted me as well, was wonderful thou ...

I thought the person doing the oil change could have communicated better.The manager who assisted me as well, was wonderful though.

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This location is not only convenient, but their staff is outgoing, friendly and always give top notch service. Won't be going a ...

This location is not only convenient, but their staff is outgoing, friendly and always give top notch service. Won't be going anywhere else for an oil change!

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It was quick, no wait, and staff was kind

It was quick, no wait, and staff was kind

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While your service is prices a little higher than other oil change shops, I believe your people pay more attention to the detail ...

While your service is prices a little higher than other oil change shops, I believe your people pay more attention to the detail. I feel it's worth the extra $$$

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I have been using this location for many, many years. The staff is always friendly and knowledgeable about each car I have broug ...

I have been using this location for many, many years. The staff is always friendly and knowledgeable about each car I have brought there. I've used many of the services they offer including radiator and transmission flushing, tire rotation and fuel line treatments. I've never had a problem with any of the services they've done for me. I really appreciate the fact that I'm recognized when I return for services. Seeing as I'm only there once every three to four months, I could understand why they wouldn't recognize me, but they do! I feel like friends are servicing my car, which is very comforting. As long as I live in this area I will continue to bring my car(s) here for service.

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Staff are always courteous and explain in detail what they are doing and advise on services I should consider in upcoming visits ...

Staff are always courteous and explain in detail what they are doing and advise on services I should consider in upcoming visits.

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professional and polite

professional and polite

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It was quick and easy

It was quick and easy

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They were great in ever aspect

They were great in ever aspect

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Great customer serviceNo waitNo pressure

Great customer serviceNo waitNo pressure

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great employees

great employees

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Prices are too high compared to other places I have been to. At monore and Muffler I can get semi synthetic oil, tire rotation f ...

Prices are too high compared to other places I have been to. At monore and Muffler I can get semi synthetic oil, tire rotation for 40-50 $. Here its 60 for just oil.

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They are knowledgeable and don’t pressure any sale.

They are knowledgeable and don’t pressure any sale.

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Great staff and great service

Great staff and great service

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Thank you to Aaron for his great service.

Thank you to Aaron for his great service.

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All staff were pleasant and helpful.

All staff were pleasant and helpful.

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They always do a great job!

They always do a great job!

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Calm, professional attitudes; clearly know what they are doing, and remember me from past visits; good value.

Calm, professional attitudes; clearly know what they are doing, and remember me from past visits; good value.

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CUSTOMER SERVICE here is always top notch

CUSTOMER SERVICE here is always top notch

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I was VERY SATISFIED with my service and have been using this Valvoline for many years and have ALWAYS been VERY SATISFIED

I was VERY SATISFIED with my service and have been using this Valvoline for many years and have ALWAYS been VERY SATISFIED

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every one was very polite

every one was very polite

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It was my first visit and I liked staying in my car and watching what was going on that was great.

It was my first visit and I liked staying in my car and watching what was going on that was great.

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They were very knowledgeable about what they were doing and in explaining things to me .

They were very knowledgeable about what they were doing and in explaining things to me .

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Jesus was so friendly and courteous. He explained everything that was going on and showed me my dip stick levels. Also recommend ...

Jesus was so friendly and courteous. He explained everything that was going on and showed me my dip stick levels. Also recommended that I have the transmission fluid changed - but I am so short of funds. My husband is on SSD and I have to wait for money to come in. I understand his concern for my vehicle and I appreciated his understanding of my monetary situation and did not pressure me. I always feel guilty that I don't do what is recommended.

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There was a problem removing the old oil filter. The staff tackled the task with the greatest of professionalism and resolved t ...

There was a problem removing the old oil filter. The staff tackled the task with the greatest of professionalism and resolved the problem. Great job!

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Super friendly and knowledge staff. Most importantly I felt like I could trust what they would recommend. Definitely would reco ...

Super friendly and knowledge staff. Most importantly I felt like I could trust what they would recommend. Definitely would recommend to anyone.

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This place is fantastic - I am so impressed with the customer service. The technicians explained everything, were extremely poli ...

This place is fantastic - I am so impressed with the customer service. The technicians explained everything, were extremely polite, and very quick. I love this place especially because I am a widow who has been suddenly put into a world of fixing and maintaining things about which I have no idea.

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The staff was very, very friendly and did a great job servicing me vehicle quickly.

The staff was very, very friendly and did a great job servicing me vehicle quickly.

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Even with $7 coupon, price for a synthetic oil change was way more than I ever paid, I was a little astounded.

Even with $7 coupon, price for a synthetic oil change was way more than I ever paid, I was a little astounded.

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Very nice and good serviced

Very nice and good serviced

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always room for improvement

always room for improvement

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Friendly staff, quick service

Friendly staff, quick service

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Better service then my last visit. A lot better!

Better service then my last visit. A lot better!

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Service was great. Marita is super. So very nice and pleasant. She knows her job well.

Service was great. Marita is super. So very nice and pleasant. She knows her job well.

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Polite, informative, and knowledgeable staff providing thorough and relatively quick service.

Polite, informative, and knowledgeable staff providing thorough and relatively quick service.

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Vega was very friendly, knowledgeable and efficient!

Vega was very friendly, knowledgeable and efficient!

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Everything was explained well and no pressure to get all services suggested.

Everything was explained well and no pressure to get all services suggested.

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Liked the service! Been there several times very professional!!!

Liked the service! Been there several times very professional!!!

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The service was great and fast

The service was great and fast

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Courteous staff. Speedy service.

Courteous staff. Speedy service.

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My husband passed away this year. I have NEVER had to do oil changes or anything else with my vehicle in the past because he wou ...

My husband passed away this year. I have NEVER had to do oil changes or anything else with my vehicle in the past because he would perform maintenance schedules. Someone recommended the local Valvoline. My teenage son is driving now and responsible for one of my vehicles. We decided to go to Valvoline for an oil change. I was so extremely pleased with your service! The technician was the best, and he helped us SO MUCH! I can't tell you how much I appreciated your service. We will definitely return with all our vehicles. THANK YOU!

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I had a groupon and still charged for oil change

I had a groupon and still charged for oil change

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Great service at a value price, and always a courteous and efficient staff!

Great service at a value price, and always a courteous and efficient staff!

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The Staff is always pleasant and do a great job!

The Staff is always pleasant and do a great job!

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Have visit this particular location several times it is my favorite location. Staff there is very knowledgeable about cars.

Have visit this particular location several times it is my favorite location. Staff there is very knowledgeable about cars.

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The technicians were very engaging and knowledgeable. They truthfully told me what I needed and didn’t need. I ended up getting ...

The technicians were very engaging and knowledgeable. They truthfully told me what I needed and didn’t need. I ended up getting a lot of the recommendations & spent more money because they were truthful. Really have been impressed with “my” Valvoline and pass several other closer places to go there. Keep up the great service, it’s noticeable.

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Great service...very knowlegable staff..I live in MA.. have been here twice for minor problems...great shop!!

Great service...very knowlegable staff..I live in MA.. have been here twice for minor problems...great shop!!

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Good customer service

Good customer service

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Fast friendly service

Fast friendly service

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Always polite, always efficient. Also always try to update but never pressure me when I say no thanks, which I appreciate!

Always polite, always efficient. Also always try to update but never pressure me when I say no thanks, which I appreciate!

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While it my bill was clearly explained to me and my service was excellent. The expense of the change, air filter and wipers seem ...

While it my bill was clearly explained to me and my service was excellent. The expense of the change, air filter and wipers seemed excessive.

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The staff was absolutely amazing. I dealt with most of the assistant manager and a new employee today and they were both absolut ...

The staff was absolutely amazing. I dealt with most of the assistant manager and a new employee today and they were both absolutely wonderful. The assistant manager make sure I knew everything that was going on with my car and made sure that the newer employee was doing his job properly. I'm a first-time Valvoline customer and will absolutely be back because of the friendliness and knowledge of the stuff

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Great service, quick. Friendly

Great service, quick. Friendly

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Assistant manager helped .Sophie I think was her name . At New holland pike PA location. She was very knowledgeable and friendly ...

Assistant manager helped .Sophie I think was her name . At New holland pike PA location. She was very knowledgeable and friendly .

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Corteous and professional staff. Streamlined and efficient job done.

Corteous and professional staff. Streamlined and efficient job done.

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Fast, courteous service with a smile.

Fast, courteous service with a smile.

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Workers are friendly, courteous and knowledgeable. They work quickly and efficiently.

Workers are friendly, courteous and knowledgeable. They work quickly and efficiently.

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Arrived at 12:30 pm on December 27. The wait time was short even with the customers they had before hand, these guys where doing ...

Arrived at 12:30 pm on December 27. The wait time was short even with the customers they had before hand, these guys where doing an outstanding job and definitely going by your company name "instant oil change". I have been a customer for quite sometime and will keep returning and spreading the word. Thank you guys for your great customer service and Happy Holidays Irian Ortiz

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Customer service skills are lacking with your employees. They are not very talkative upon first arriving and seem to take their ...

Customer service skills are lacking with your employees. They are not very talkative upon first arriving and seem to take their time as much as possible at least. Even though it still doesn’t take an excessive amount of time there could be some improvements.

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Was never greeted outside, I know how operations is suppose to be and it just didn't happen at this location. Cj the manager wa ...

Was never greeted outside, I know how operations is suppose to be and it just didn't happen at this location. Cj the manager was very pleasant though.

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CJ was very helpful and responsive. Very impressive.

CJ was very helpful and responsive. Very impressive.

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He showed me everything as they checked it and offered explainstions to my questions

He showed me everything as they checked it and offered explainstions to my questions

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This is a VERY convenient location for my family, but the reason we return time and again is because of the level of service we ...

This is a VERY convenient location for my family, but the reason we return time and again is because of the level of service we receive with every visit. Won't go anywhere else!

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Other then the unusually long wait outside the bay my experience was great as always.

Other then the unusually long wait outside the bay my experience was great as always.

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These folks do a great job!

These folks do a great job!

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The service tech Vega is outstanding! He's serviced my car every time I've gone to this location. He is always professional, inf ...

The service tech Vega is outstanding! He's serviced my car every time I've gone to this location. He is always professional, informative, quick, and friendly. With this visit he took the time to offer my toddler a little stuffed animal. I appreciate that. He deserves recognition for his outstanding customer service.

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Love the idea of staying in your car. Everyone was super nice and polite. No pressure to buy things. Very appreciated.

Love the idea of staying in your car. Everyone was super nice and polite. No pressure to buy things. Very appreciated.

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Everyone treated me with courtesy and respect. I appreciated getting my tires filled for free.

Everyone treated me with courtesy and respect. I appreciated getting my tires filled for free.

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Staff was very attentive

Staff was very attentive

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they were real nice and offered to check any thing i wanted

they were real nice and offered to check any thing i wanted

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prompt, courteous service

prompt, courteous service

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Prompt, courteous service. Very professional staff. All work explained and reviewed.

Prompt, courteous service. Very professional staff. All work explained and reviewed.

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Cal and the staff directed and waved me in the bay right at 8:05 AM on a Saturday. Cal was efficient, knowledgeable and explaine ...

Cal and the staff directed and waved me in the bay right at 8:05 AM on a Saturday. Cal was efficient, knowledgeable and explained what he was doing, if the filters looked good he noted that. He conversed as opposed to a sales pitch why he recommended replacing. And if replacing was close but not necessary at this time PLease get it replaced next service. He even noted it in my emailed receipt. Fantastic. I’ve always taken my fleet vehicle to them but it was the very first time I took my wife’s new car and it was worth it. I’ll be seeing them in 3000 miles

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Sophia was very polite and respectful. She let me know what was wrong with my car and gave me the choose to fix it. I was very s ...

Sophia was very polite and respectful. She let me know what was wrong with my car and gave me the choose to fix it. I was very satisfied with her and will be back for more services.

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Could have explained procedure better

Could have explained procedure better

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Thorough. felt secure that services were done properly.

Thorough. felt secure that services were done properly.

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Convenience.

Convenience.

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Very professional staff and atmosphere

Very professional staff and atmosphere

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This crew is just awesome - they always provide trustworthy answers and are full of knowledge.

This crew is just awesome - they always provide trustworthy answers and are full of knowledge.

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The employees are true profesionals. Always friendy and polite,

The employees are true profesionals. Always friendy and polite,

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Professional, fast, explained everything well and showed me the dip stick to show that it was full

Professional, fast, explained everything well and showed me the dip stick to show that it was full

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Everyone was nice and kind. Very upfront and thoughtful.

Everyone was nice and kind. Very upfront and thoughtful.

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I have received the same high quality service I have come to expect from this establishment.

I have received the same high quality service I have come to expect from this establishment.

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Once I got in everything went smoothly & I was out in about 15 mind or so

Once I got in everything went smoothly & I was out in about 15 mind or so

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i liked how the team of workers worked together.Everything was explained to me,they gave me choices of oil grades and windshield ...

i liked how the team of workers worked together.Everything was explained to me,they gave me choices of oil grades and windshield wipers. l was not there long and i am very pleasedwith my sevice

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Just such a friendly atmosphere...quick service..service tech knows her stuff..she is good at what she does. I highly recommend ...

Just such a friendly atmosphere...quick service..service tech knows her stuff..she is good at what she does. I highly recommend her a raise that's for sure.

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Sophia is simply amazing! I will drive from York, PA to New Holland Pike every singleTime now because of the amazing staff! My a ...

Sophia is simply amazing! I will drive from York, PA to New Holland Pike every singleTime now because of the amazing staff! My air intake was drenched with oil with they notified me that I need to get in touch with my dealership ASAP. They allowed me to look at the issue and informed me on how to address the issue. Turns out there was a Special Serive Message on the specific issue and my dealship dealt with it immediately. I am so thankful to Sophia and her team!

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Sevices

Sevices

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Technician very polite

Technician very polite

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It was great service. I just wasnt amazed.

It was great service. I just wasnt amazed.

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it was all good

it was all good

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prompt, courteous service

prompt, courteous service

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I come to this spot often. They always seem friendly and get me out in a timely fashion

I come to this spot often. They always seem friendly and get me out in a timely fashion

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No complaints. Quick and professional.

No complaints. Quick and professional.

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I've always had great experiences at this VIOC, I bring both of my cars there routinely for oil changes.

I've always had great experiences at this VIOC, I bring both of my cars there routinely for oil changes.

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I think my shroud to the oil pan is loose and I don't have the time to go back and have it redone. 😐

I think my shroud to the oil pan is loose and I don't have the time to go back and have it redone. 😐

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The crew and staff were excellent and friendly. I'd go back to them as they seemed well organized and sharp.

The crew and staff were excellent and friendly. I'd go back to them as they seemed well organized and sharp.

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Forced to upgrade the oil type for my truck.

Forced to upgrade the oil type for my truck.

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I like that i can stay in my vehicle and it's done so fast. The technician was very friendly.

I like that i can stay in my vehicle and it's done so fast. The technician was very friendly.

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polite, direct , honest

polite, direct , honest

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The customers service was very good. The workers were very nice and helpful.

The customers service was very good. The workers were very nice and helpful.

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Cause every time I bring my car there and do oil change I never have leak that is one thing I like about that place

Cause every time I bring my car there and do oil change I never have leak that is one thing I like about that place

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We were highly satisfied because of the convenience of drive thru service & the staff was very professional!! The technician tha ...

We were highly satisfied because of the convenience of drive thru service & the staff was very professional!! The technician that helped us was great! Please send us coupons that we can use in near future. We have many vehicles in our family that we have been bringing to this store & will continue to bring them!Thanks! Dean & Darling family

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Charles was so nice and helpful. I showed up not knowing a lot about my car/what was needed, and he explained it to me without m ...

Charles was so nice and helpful. I showed up not knowing a lot about my car/what was needed, and he explained it to me without making me feel like he was taking advantage of my lack of expertise. I drove out of the location noticing a marked difference in the way my car was running.Additionally, I saw another staff member bringing a lollipop and small toy to a child that was waiting in a car with their parents. The fact that the staff member genuinely seemed to be interested in going that extra step made an impression on me. I'll be coming to this location exclusively moving forward for my oil changes.

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The staff at this location are incredibly friendly. A smile and a happy person always go a long way to a repeat customer.

The staff at this location are incredibly friendly. A smile and a happy person always go a long way to a repeat customer.

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Quick, efficient, friendly

Quick, efficient, friendly

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Overall the staff is extremely professional clear communicators and seem to really love their job

Overall the staff is extremely professional clear communicators and seem to really love their job

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About a year ago I needed a battery and this shop had a strong inventory of Interstate Batteries. A different oil change place ...

About a year ago I needed a battery and this shop had a strong inventory of Interstate Batteries. A different oil change place I had been doing business with had a weak inventory and recommend that I check with this Valvoline location. So I got the battery that I needed and started doing business with your shop. The staff seems to be on top of things and works to get the cars through efficiently. It is a well run shop.

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Very nice crew. Even turned my maintenance light off for me!

Very nice crew. Even turned my maintenance light off for me!

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the price

the price

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Staff was kind and courteous, all work was completed smoothly and efficiently. Air filter was shown as always and mentioned it s ...

Staff was kind and courteous, all work was completed smoothly and efficiently. Air filter was shown as always and mentioned it should last awhile longer. With all the service checks I appreciate that the staff talks and suggests options to maintain my car.

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Made me sit in the car for the entire servicing of the vehicle?

Made me sit in the car for the entire servicing of the vehicle?

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Friendly and Courteous

Friendly and Courteous

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Whenever I go here, for two different cars my car always has a problem after leaving. I do not know if it's because of the servi ...

Whenever I go here, for two different cars my car always has a problem after leaving. I do not know if it's because of the service itself or just a coincidence, but when two cars have issues after service I am taking my business elsewhere.

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Friendly staff

Friendly staff

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Great staff, fast, courtesy, prices good, convenient.

Great staff, fast, courtesy, prices good, convenient.

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Employees were polite and responsive

Employees were polite and responsive

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Outstanding staff!Very friendly and knowledgeable.The place was immaculate as were the attendants.They explained everything ver ...

Outstanding staff!Very friendly and knowledgeable.The place was immaculate as were the attendants.They explained everything very clearly and were extremely kind and well mannered.We will definitely return for our 50,000 mile check-up or sooner if we need them.The service was very fast and we did not have to leave our vehicle.All our questions were answered quickly with a smile and patience.It our first time visit and will definitely not be our last.Very impressed with the services provided.

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The manager was very friendly and explained what I should be getting done to my car without pressuring me to get it done there. ...

The manager was very friendly and explained what I should be getting done to my car without pressuring me to get it done there. I ended up choosing to have valvoline do the repairs because of the the managers professionalism

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Valvoline AN3106-New Holland Pike, has always welcomed me and my family with courtesy, thoroughness and positivity. This last vi ...

Valvoline AN3106-New Holland Pike, has always welcomed me and my family with courtesy, thoroughness and positivity. This last visit, was exceptional. Charles Olivencia and his crew worked very with one another. Three vehicles, each ‘bay’ occupied and no one missed a beat. Communication below and above couldn’t have been more fluid. And the level of detail, attention and thoroughness that Charles and his team gave us and my fellow customers, couldn’t have been better. My wife and I were so impressed by the level of professionalism that Charles presented us with. Observing the book by title and relating to the title with a personal story, really connecting with her on a personal level. To noticing that my 4 year old was in he back and asking if he could provide her with a lollipop for having been so patient and ‘good’ throughout the time we were there. Through conversation, we discovered that Charles is new to the New Holland pike location and we couldn’t be happier to know that we have his expertise and skills, along with his team, to assist and guide us going forward. Thank you for all that you do.

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How about a free car wash?

How about a free car wash?

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the service i received was what I expected...employees were friendly and respectful

the service i received was what I expected...employees were friendly and respectful

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The service tech has a personality and empathy for us older (72) customers. He made me feel real comfortable......Good guy

The service tech has a personality and empathy for us older (72) customers. He made me feel real comfortable......Good guy

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Friendly staff made me feel welcome and were professional. No pushy sales techniques. Also nice to be open on a Sunday so I do ...

Friendly staff made me feel welcome and were professional. No pushy sales techniques. Also nice to be open on a Sunday so I don’t have to run an extra errand during the busy week. Also nice convenient location near route 30.

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I have 3 vehicles. I have been taking all 3 vehicles to Valvoline for years. I like the staff, and the service. They are always ...

I have 3 vehicles. I have been taking all 3 vehicles to Valvoline for years. I like the staff, and the service. They are always friendly and courteous.

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Very close to my home so I only go when there is no line. Have frequented this location many times with all 3 vehicles and alway ...

Very close to my home so I only go when there is no line. Have frequented this location many times with all 3 vehicles and always have good service. Fast, courteous service, and always use a coupon.

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Excellent customer service, fast, no-pressure service, and employees went above and beyond to find me the best coupon

Excellent customer service, fast, no-pressure service, and employees went above and beyond to find me the best coupon

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It was my first visit to a valvoline facility so didnt know what to expect. I was pleasantly surprised to find out I didn't even ...

It was my first visit to a valvoline facility so didnt know what to expect. I was pleasantly surprised to find out I didn't even have to get out if my car! The staff was friendly and polite. The only thing I was disappointed in was the price. It seemed to be a bit pricey.

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They were very professional, efficient, friendly, and fast. I will definitely be going back for my next oil change and even afte ...

They were very professional, efficient, friendly, and fast. I will definitely be going back for my next oil change and even after that.

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The employee (I think his name Vega) who waited on was awesome. He is very knowledable and his customer service is excellent.

The employee (I think his name Vega) who waited on was awesome. He is very knowledable and his customer service is excellent.

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I've lived in pa for the past 4 years and evendough there is a ton of places where i can get an oil change , i always go here be ...

I've lived in pa for the past 4 years and evendough there is a ton of places where i can get an oil change , i always go here because the staff is very professional and they always make sure my vehicle is taking care off. Thank you.

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They took out my air filter before asking if I wanted it replaced

They took out my air filter before asking if I wanted it replaced

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Emailed receipt didn’t come through, had to call and request it. Next time I’ll just ask for a printed copy.

Emailed receipt didn’t come through, had to call and request it. Next time I’ll just ask for a printed copy.

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I always go to this Valvoline! The service is impeccable. They remember me, always let me know about discounts, treat me like t ...

I always go to this Valvoline! The service is impeccable. They remember me, always let me know about discounts, treat me like they really care and never pressure me into buying more than I can afford. I told my boyfriend and friends about them and will continue to go back to them for my oil changes and other issues. Thanks for all of the work you guys do for my car!

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El servicio fue rapido y muy convincente

El servicio fue rapido y muy convincente

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My service employee was very nice and helpful

My service employee was very nice and helpful

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never have a problem with them they our quick to i had a bout 20 mins to get to my kids daycare or i was going to be late they ...

never have a problem with them they our quick to i had a bout 20 mins to get to my kids daycare or i was going to be late they had me done in 10 mins

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Great staff and service!

Great staff and service!

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Sophie was friendly, helpful and knowledgable.

Sophie was friendly, helpful and knowledgable.

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Great service as always, and I really like the fact that all of the attendants are knowledgeable, friendly, and also act like th ...

Great service as always, and I really like the fact that all of the attendants are knowledgeable, friendly, and also act like they really enjoy their jobs!!

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Your guy was polite and prompt. He explained why he recommended a new air filter.

Your guy was polite and prompt. He explained why he recommended a new air filter.

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Customer service was excellent.

Customer service was excellent.

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ALWAYS ROOM FOR IMPROVEMENT

ALWAYS ROOM FOR IMPROVEMENT

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after my last experience I decided to change Service Locations. SO GLAD I DID !!! this new experience restored my faith in what ...

after my last experience I decided to change Service Locations. SO GLAD I DID !!! this new experience restored my faith in what can be done..when professionals are dedicated to the job at hand rather than idle chit-chat and constantly talking on cell phone, etc;...completely ignoring the customer. THANK YOU NEW SERVICE LOCATION FOR YOUR PROFESSIONALISM AND ATTENTION TO DETAIL. SEE YOU IN 3,000 MILES. !P.S...I WILL NOT RECOMMEND my "previous" Valvoline service station to anyone, due to very "poor" leadership, management and customer service.

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Great job as usual.....

Great job as usual.....

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Everyone was very friendly. Great customer service

Everyone was very friendly. Great customer service

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I take 5 vehicles to this location. Staff is always great and do a super job.

I take 5 vehicles to this location. Staff is always great and do a super job.

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Jesus was very thorough with all the explanations and served me with so much graciousness. The service was exceptionally efficie ...

Jesus was very thorough with all the explanations and served me with so much graciousness. The service was exceptionally efficient.

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Extremely friendly and lively crew. First time there so they were very informative and helpful.

Extremely friendly and lively crew. First time there so they were very informative and helpful.

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quick, nice people, knowledgable staff

quick, nice people, knowledgable staff

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The staff was great the issue was the computer system went down Wich caused about 15 to 20 minute delat making me late for an ap ...

The staff was great the issue was the computer system went down Wich caused about 15 to 20 minute delat making me late for an appointment.

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It's always good , I was satisfied as always.

It's always good , I was satisfied as always.

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Very friendly very intelligent as far as the products that they're offering to the customer and very very pleasant to deal with

Very friendly very intelligent as far as the products that they're offering to the customer and very very pleasant to deal with

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Esteban and the crew, polite and professional, they did great work and had my van serviced very quickly! I am a first time cust ...

Esteban and the crew, polite and professional, they did great work and had my van serviced very quickly! I am a first time customer who is going to make this Valvoline service location my go to for all my automobiles.

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The staff was very friendly and thoro. They made me feel welcomed. They explained everything that I might want to do in the futu ...

The staff was very friendly and thoro. They made me feel welcomed. They explained everything that I might want to do in the future for maintenance o my car. Will only use them from now on.

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The Assistant Manager who changed my oil did a very thorough job of checking everything else that needed to be looked at. He was ...

The Assistant Manager who changed my oil did a very thorough job of checking everything else that needed to be looked at. He was very kind and courteous. He did an excellent job!

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Staff is very friendly, knowledgeable and helpful! Speedy service and no wait. Extra services explained well and no pressure sal ...

Staff is very friendly, knowledgeable and helpful! Speedy service and no wait. Extra services explained well and no pressure sales, I feel good about my experience here. Thank you!

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First time here. The attendants were all extremely friendly and personable. We were in and out in about 15 minutes.

First time here. The attendants were all extremely friendly and personable. We were in and out in about 15 minutes.

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Very courteous and professional.

Very courteous and professional.

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Convenient and well done

Convenient and well done

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good crew good service

good crew good service

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Overall great service and staff is super friendly

Overall great service and staff is super friendly

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Team care approach provided for a speedy oil change. Everyone was friendly and courteous. No pressure to buy anything else. O ...

Team care approach provided for a speedy oil change. Everyone was friendly and courteous. No pressure to buy anything else. Overall, great experience.

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If it were the cheapest oil change around I would be highly satisfied. Price is currently of high priority to us.

If it were the cheapest oil change around I would be highly satisfied. Price is currently of high priority to us.

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Manager was extremely friendly. She's awesome!!!

Manager was extremely friendly. She's awesome!!!

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the men there were very helpful and gave me just the service I needed. made honest suggestions of what big needed to get done wi ...

the men there were very helpful and gave me just the service I needed. made honest suggestions of what big needed to get done with no pressure to buy things. I had a specific issue with my car overheating, and the gentleman helped me and checkEd everything else on my vehicle. very professional. they were great!

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Waited to long, and beside this noisy Safety Kleen truck.

Waited to long, and beside this noisy Safety Kleen truck.

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I had to wait a little but I always go back because I trust them and the service is good

I had to wait a little but I always go back because I trust them and the service is good

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Friendly and efficient

Friendly and efficient

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Bought a battery after previously the staff identified my battery as weak, but I didn't have the extra funds to afford new batte ...

Bought a battery after previously the staff identified my battery as weak, but I didn't have the extra funds to afford new battery at that time.On installation, the tech. repaired the car's battery hold down bracket , which required extra effort to remove a bolt that was oxidized severely, in a hard to reach location, and replace with a new secure one. The new battery could have been placed in without this time consuming repair, but the tech. was faithful to the mission of quality that is promised at the store. Thanks, I know I made a good choice to purchase it from this location! ---Thomas Irwin, Sr.

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courteous, efficient service after the work was begun

courteous, efficient service after the work was begun

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the knowledgeable of the staff and customer service.

the knowledgeable of the staff and customer service.

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this in my opinion is a rating reserved for shear excellance

this in my opinion is a rating reserved for shear excellance