Oil Change Bellevue

No waiting. They directed me to pull in. I can’t say enough about JUSTYN...He was extremely nice, very genuine and knowledgeab ...

No waiting. They directed me to pull in. I can’t say enough about JUSTYN...He was extremely nice, very genuine and knowledgeable. He suggested service that were available with prices and why they were recommended. VERY NICE young man. It was my first time there but I will return and recommend Valvoline to my friends and customers.

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Zeke & his teammates at the store in Bellevue were friendly, considerate & knowledgeable. They answered my questions, addressed ...

Zeke & his teammates at the store in Bellevue were friendly, considerate & knowledgeable. They answered my questions, addressed my concerns, and completed service in a professional way.

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Great customer service with Justyn, Joel, Luke and James

Great customer service with Justyn, Joel, Luke and James

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I've been through that location many times and have been usually satisfied. These guys, including especially the new manager, Aa ...

I've been through that location many times and have been usually satisfied. These guys, including especially the new manager, Aaron Jones, really went out of their way for me by offering to zip tie a small plate that was hanging down from the under carriage. Very nice, competent guy, and staff.

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Staff was courteous, efficient and professional

Staff was courteous, efficient and professional

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Aaron was highly professional and friendly and Justin (sp?) did an excellent job and had a welcoming smile!

Aaron was highly professional and friendly and Justin (sp?) did an excellent job and had a welcoming smile!

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Very friendly and safety conscious technicians.Talked through each step

Very friendly and safety conscious technicians.Talked through each step

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The staff was fast courteous and explained what they were doing I was so impressed I left a small tip to the guy who served my c ...

The staff was fast courteous and explained what they were doing I was so impressed I left a small tip to the guy who served my car

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I only use this location. An employee Steve was and is always an absolute delight to interact with, as well as an assistant mana ...

I only use this location. An employee Steve was and is always an absolute delight to interact with, as well as an assistant manager whose name I regrettably cannot remember.

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Staff are friendly and experienced.

Staff are friendly and experienced.

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I received the service I requested in a timely manner

I received the service I requested in a timely manner

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In and out in record time. Very courteous and professional customer service.

In and out in record time. Very courteous and professional customer service.

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This location has a friendly, competent staff.There were no high pressure sales tactic used.They were informative and hard worki ...

This location has a friendly, competent staff.There were no high pressure sales tactic used.They were informative and hard working.

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Nice attitude, no pushy sales pitches.

Nice attitude, no pushy sales pitches.

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I was satisfied with your friendliness the attention and the expertise of all the people that spoke with

I was satisfied with your friendliness the attention and the expertise of all the people that spoke with

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Just professional

Just professional

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I thought the person who was my contact was a little too talkative. There was just something that annoyed me about the interacti ...

I thought the person who was my contact was a little too talkative. There was just something that annoyed me about the interaction.Overall I was very satisfied and the work was done quickly!

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Job gets done fairly quickly and rhe service was very good.

Job gets done fairly quickly and rhe service was very good.

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I went to get the oil changed because my oil pressure light came on. I explained this to the tenant. When they were done with th ...

I went to get the oil changed because my oil pressure light came on. I explained this to the tenant. When they were done with the oil change, I asked if there was a leak, they said "yes". I asked where, they said "it's hard to say". I asked how bad it was, they responded "moderate". This gave me no information what so ever. Upon inspection of my lights, they mentioned that the right brake light was out, "would you like to replace it for $11.99" I said "yes". When they went to change it, the tenant called another man over to help him do it. The other man said, "I don't know, I think you have to remove the bumper to do it". On my way home, I stopped at Advanced Auto, purchased the bulb for $ 6.49 and replacement the light myself in about 5 minutes.

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One employee quit only 2 in staff they did a great job short handed

One employee quit only 2 in staff they did a great job short handed

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Jamie and Mandol were very friendly and answered ever question I have. I didn’t feel pressured into buying anything. It was just ...

Jamie and Mandol were very friendly and answered ever question I have. I didn’t feel pressured into buying anything. It was just an over all wonderful experience!

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I was satisfied, i feel it took a little longer then normal 20 plus minns

I was satisfied, i feel it took a little longer then normal 20 plus minns

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Everyone was so friendly and helpful and took me even though they were about to close and there had just been a major storm.

Everyone was so friendly and helpful and took me even though they were about to close and there had just been a major storm.

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Prompt friendly affordable

Prompt friendly affordable

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I have been a customer for some years. I gave always been satisfied with the sevice, friendless, and especially that I can stay ...

I have been a customer for some years. I gave always been satisfied with the sevice, friendless, and especially that I can stay I my car. I also like the I am in and out in a short time.

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I'm always treated with respect and coursety.

I'm always treated with respect and coursety.

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The employees who assisted me were very courteous, helpful, and explained options without pressuring me into purchases. The serv ...

The employees who assisted me were very courteous, helpful, and explained options without pressuring me into purchases. The service was quick!

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Every single mechanic said hi and with a smile. They explained what they were doing.

Every single mechanic said hi and with a smile. They explained what they were doing.

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Very polite with me and very understanding to any questions I had asked , with that I like the professionalism from the staff of ...

Very polite with me and very understanding to any questions I had asked , with that I like the professionalism from the staff of people who took care of me !! Thank you all !

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The customer service representative was highly knowledgable about the services and explained each one in detail. Some places try ...

The customer service representative was highly knowledgable about the services and explained each one in detail. Some places try to rush through this part and end up confusing customers.

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Isaha did a great job

Isaha did a great job

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Prompt , courteous service. Friendly staff and competitive prices

Prompt , courteous service. Friendly staff and competitive prices

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Not what I wanted, representative was great was obviously his job what he had to say,

Not what I wanted, representative was great was obviously his job what he had to say,

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Asked if it would be best to get new tires or have one more rotation done. When ask the tech couldn’t explain very well and we w ...

Asked if it would be best to get new tires or have one more rotation done. When ask the tech couldn’t explain very well and we went with the Rotation. The last day I took my car to get a state inspection and it failed because the tire tread. So I spent money on a rotation for nothing.

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Everyone at Valvoline is very nice, I have my vehicles service there all the time and the manager Mr. Lonnie, is very kind. Also ...

Everyone at Valvoline is very nice, I have my vehicles service there all the time and the manager Mr. Lonnie, is very kind. Also the person who assisted me with the replacement of my headlight was very helpful.

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It was a quick and easy process that took place as my kids and I watched a movie from my phone. Techs were extremely knowledgeab ...

It was a quick and easy process that took place as my kids and I watched a movie from my phone. Techs were extremely knowledgeable and helpful.

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The team that worked on my vehicle was spot on. They all worked together and well communicated their actions I was impressed Isa ...

The team that worked on my vehicle was spot on. They all worked together and well communicated their actions I was impressed Isaiah if I spelled that correctly did fantastic. Thanks to all I will return because of the attention to detail I witnessed

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The service tech was wonderful, knowledgeable, and nice to chat with while he worked on my car

The service tech was wonderful, knowledgeable, and nice to chat with while he worked on my car

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Got my oil changed pretty quickly and was on my way.

Got my oil changed pretty quickly and was on my way.

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I got an oil change and had to have to turn signal bulbs replaced. I tried to do them myself and couldn't get the lens covers of ...

I got an oil change and had to have to turn signal bulbs replaced. I tried to do them myself and couldn't get the lens covers off. Valvoline technician did it with ease and completed my oil change quickly

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Great customer service, great information and help

Great customer service, great information and help

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friendly and knowledgable staff; good value for price

friendly and knowledgable staff; good value for price

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Very competent and polite people.

Very competent and polite people.

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The people and work completed in a good timely fashion

The people and work completed in a good timely fashion

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The representative was not very friendly he was going through the motions. I always have my oil changed at this location on 2 ca ...

The representative was not very friendly he was going through the motions. I always have my oil changed at this location on 2 cars

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Excellent customer service😊

Excellent customer service😊

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Wait time in the Bay Area.

Wait time in the Bay Area.

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Christopher was very nice and informative. This location is the only place I go to get my oil changed. Everyone is always so fri ...

Christopher was very nice and informative. This location is the only place I go to get my oil changed. Everyone is always so friendly and professionally. It was a hot day and a Saturday... and everyone was still very pleasant. As a female that doesn’t know much about cars, it’s nice to come somewhere feeling like they are treating me like I’m their mom/sister/SO. I never feel like I’m getting pushed into buying something that I don’t need.

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I was very satisfied with the service, the curtesy, and the professionalism. And I will return.

I was very satisfied with the service, the curtesy, and the professionalism. And I will return.

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I thought they would check tire pressure and fill washer fluid. felt because I had a coupon they didn't do that.

I thought they would check tire pressure and fill washer fluid. felt because I had a coupon they didn't do that.

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Two Jamie's and Steve were very professional and polite. They knew exactly what to do and completed the tasks in short order and ...

Two Jamie's and Steve were very professional and polite. They knew exactly what to do and completed the tasks in short order and we were on our way. I've enjoyed all my experiences going there and the crews are always great!Frank

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I’m in and out with a product I trust

I’m in and out with a product I trust

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The employee who helped me was knowledgeable, friendly, and let me know about suggested services but did not make me feel pressu ...

The employee who helped me was knowledgeable, friendly, and let me know about suggested services but did not make me feel pressured. I really appreciated that.

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My service man was friendly and polite. It was quick and pleasant

My service man was friendly and polite. It was quick and pleasant

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Excellent customer service by Jamie

Excellent customer service by Jamie

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Friendly staff

Friendly staff

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They Were Fast And Told Me Everything They Were Doing

They Were Fast And Told Me Everything They Were Doing

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Information explained very clearly

Information explained very clearly

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I came in last week and was notified by Lonnie that my battery was going bad - he showed me on the device, which I appreciated. ...

I came in last week and was notified by Lonnie that my battery was going bad - he showed me on the device, which I appreciated. I thanked him and declined getting it changed. I came back on this visit - because 2 of my lights went out and I thought it had something to do with the battery, so I got my battery changed and my lights done within 20 mins!!! Jamie(assistant manager) was nice, quick and very informative. He gave me details on my new battery and the warranty I also saw Lonnie and James was there - James guided me into the shop and later came over and was talking to me for a bit - with no other cars in the shop. These guys and the girl I spoke with on the phone - to confirm they had my battery - are all very nice. Thank you Route 65 Valvoline for having smiles and being kind when you are working.

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workers were friendly and busy

workers were friendly and busy

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Well you always put next change due in 3000 miles but I use full synthetic and even the manufacturer doesn't require conventiona ...

Well you always put next change due in 3000 miles but I use full synthetic and even the manufacturer doesn't require conventional in 3000 anymore. This appears to be an oversell weakening trust. If trust is lost how do I know what oil they actually used. I believe they used synthetic but you are opening the door

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Chris was excellent! Explained everything so that I fully understood. Explained why services were recommended and didn’t pressur ...

Chris was excellent! Explained everything so that I fully understood. Explained why services were recommended and didn’t pressure me to do more than I could afford on that visit. He was very knowledgeable as well.

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New technicians at the Bellevue location. Didn't seem they were as knowledgeable as previous employees. OK for oil change but w ...

New technicians at the Bellevue location. Didn't seem they were as knowledgeable as previous employees. OK for oil change but would not get additional services.

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I could of course change my own oil, but that's a real pain in the parking lot of an apartment complex. Valvoline is quick, easy ...

I could of course change my own oil, but that's a real pain in the parking lot of an apartment complex. Valvoline is quick, easy, and painless. You guys have my complete service history and I don't have to keep track of when the differential was last serviced, etc. The staff is super friendly. It's just a good overall value.

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Not particularly friendly

Not particularly friendly

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Quick in and quick out, salesmen werent pushy with the offers of air filter/tire rotation services.

Quick in and quick out, salesmen werent pushy with the offers of air filter/tire rotation services.

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I did not have any complaints.

I did not have any complaints.

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I was told that I may have a small oil leak, because there was a small amount of oil in the pan. I hadn't been experiencing any ...

I was told that I may have a small oil leak, because there was a small amount of oil in the pan. I hadn't been experiencing any high consumption levels at the time so I didn't worry about it. Less than a week after my oil change, my car is smoking and ive lost almost a quart of oil. I took it to the shop and was told that the oil filter contains 2 seals and that only one of the seals was actually sealed, the other was not and this is the reason that i'm currently experiencing an oil leak. This could have cost me my engine had I not been paying attention.

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They did the job in a timely manner. Friendly and well trained staff.

They did the job in a timely manner. Friendly and well trained staff.

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Great customer service and I am in and out

Great customer service and I am in and out

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Ever time I go there all the staff are so wonderful. We talk like we have known each other for years. They always tell me what's ...

Ever time I go there all the staff are so wonderful. We talk like we have known each other for years. They always tell me what's going on. They are great with timing. You never wait long n it never takes them long to do the oil. I really like coming there n I do tell people to go there. Thanks for always being great!!! 👍

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The staff fully explained the process and made recommendations without being pushy.

The staff fully explained the process and made recommendations without being pushy.

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Asst manager was extremely friendly and was feeling under the weather, but continued to perform his duties in an exemplary manne ...

Asst manager was extremely friendly and was feeling under the weather, but continued to perform his duties in an exemplary manner. He is an outstanding employee.

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May have hit wrong selection. I was satisfied with service

May have hit wrong selection. I was satisfied with service

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Every time I go to Valvoline, I'm extremely satisfied with the customer service. Lonnie is outstanding and extremely personal a ...

Every time I go to Valvoline, I'm extremely satisfied with the customer service. Lonnie is outstanding and extremely personal and professional. I recommend this Valvoline to all of my family and friends.

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The staff and work was completed satisfactorily

The staff and work was completed satisfactorily

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Had the pleasure of working with Lonnie. He worked on my vehicle in the past but today was different. I had a simple task that r ...

Had the pleasure of working with Lonnie. He worked on my vehicle in the past but today was different. I had a simple task that required some patience and tricky labor. Lonnie went above and beyond to change my headlights. Using various tools, keeping me updated with the status and being patient. Lonnie is a good man and great employee. He is the reason why I trust Valvoline and enjoy my visits

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Friendly Staff and quick service

Friendly Staff and quick service

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nobody is perfect except Jesus.

nobody is perfect except Jesus.

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The young man who took care of me was nice with a pleasant manner about himself. Which made my experience good!!!

The young man who took care of me was nice with a pleasant manner about himself. Which made my experience good!!!

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I was really happy that a woman worked on my car. She was incredibly kind, informative, and polite. I will definitely be returni ...

I was really happy that a woman worked on my car. She was incredibly kind, informative, and polite. I will definitely be returning in the future.

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Just a quick and easy experience. Staff were very friendly.

Just a quick and easy experience. Staff were very friendly.

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You pull up, they guide you in, they go right to work, finish, pay, and on your wsy

You pull up, they guide you in, they go right to work, finish, pay, and on your wsy

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Concentrated on things other than the service that I went for which caused more time than necessary.

Concentrated on things other than the service that I went for which caused more time than necessary.

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Excellent Service. Technicians were very helpful and knowledgeable. Will be returning again.

Excellent Service. Technicians were very helpful and knowledgeable. Will be returning again.

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Friendly team, quick to complete task, helpful in answering questions.

Friendly team, quick to complete task, helpful in answering questions.

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The staff was very friendly and inviting. There wasnt the normal pressure to upsell everything. I enjoyed the fact that when I c ...

The staff was very friendly and inviting. There wasnt the normal pressure to upsell everything. I enjoyed the fact that when I came in for an oil change I was really only asked about an oil change. Normally when you get your oil changed most places try to prey on people. I would recommend this location to anyone. The staff is what makes this place so great.

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This Valvoline always does well. I stopped at the McMurray road store one time and had a bad experience but the Ohio River Blvd ...

This Valvoline always does well. I stopped at the McMurray road store one time and had a bad experience but the Ohio River Blvd store does a great job

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quick and convenient

quick and convenient

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James was so friendly and fun to talk to. The manager even came by to compliment my vehicle and say hello. The entire team was ...

James was so friendly and fun to talk to. The manager even came by to compliment my vehicle and say hello. The entire team was awesome and I will definitely continue to trust them with my Jeep.

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great staff and great service..very knowledgeable!

great staff and great service..very knowledgeable!

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Good service friendly professional

Good service friendly professional

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The attention and the way the workers are with each other and the customers is very nice to see. James was very nice and easy to ...

The attention and the way the workers are with each other and the customers is very nice to see. James was very nice and easy to understand and explained things to myself.

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Knowledgeable and helpful workers

Knowledgeable and helpful workers

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Lonnie was extremely efficient and service was excellent.

Lonnie was extremely efficient and service was excellent.

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Quick and convenient. Staff super friendly and courteous!

Quick and convenient. Staff super friendly and courteous!

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The technician was super friendly and knowledgeable, even went above and beyond with battery replacement which was highly admir ...

The technician was super friendly and knowledgeable, even went above and beyond with battery replacement which was highly admirable.

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The staff were very personable and thorough.

The staff were very personable and thorough.

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Staff was friendly and efficient.

Staff was friendly and efficient.

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staff was very professional and friendly

staff was very professional and friendly

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been using them for years. i like quick service.

been using them for years. i like quick service.

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James, Tanisha, and Lonnie all worked on my car today and interacted with me. They were thorough with their explanations of what ...

James, Tanisha, and Lonnie all worked on my car today and interacted with me. They were thorough with their explanations of what they were doing and what needed to be done. I got an oil change and my air filter changed. They were very pleasant and happy to speak with me when I engaged.

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Great service and very knowledgeable

Great service and very knowledgeable

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I liked the guy taking care of me. Great guy. Donnie or lonnie I think his name. Solid dude. Waiting 15+ minutes outside and 3 ...

I liked the guy taking care of me. Great guy. Donnie or lonnie I think his name. Solid dude. Waiting 15+ minutes outside and 30 minutes getting the job done is a little long for me. But it was a Friday. But the staff was solid. I go here. And still will go here. These dudes are awesome

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I didn’t have to get out of my car.

I didn’t have to get out of my car.

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I have always had good experiences at this location but this time it seemed like there were several new people and there seemed ...

I have always had good experiences at this location but this time it seemed like there were several new people and there seemed to be some confusion. On previous visits it was clear that everyone knew their job and were all coordinated in their tasks, this time not so much. They didn't offer to reset my oil life monitor this time so I did it myself. This visit did not give me a lot of confidence in the level of service. I also asked if I could use a coupon and there was a blank stare from the attendant and when I asked again later he said he already added it so it was just a little different than my past experiences. I will go back but if its the same as this time I will probably go to another location. As I stated in the survey what I think was the senior staff were professional and friendly..maybe it was all about very new people.

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I liked the info I got and the understanding they showed toward my budget. I also admired the team work approach of the staff.

I liked the info I got and the understanding they showed toward my budget. I also admired the team work approach of the staff.

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They met the expectations and did not surpass them.

They met the expectations and did not surpass them.

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The mechanic Ben was just such a nice dude. I could really tell he was a honest guy.

The mechanic Ben was just such a nice dude. I could really tell he was a honest guy.

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I was satisfied with the help. The guys were awesome and helpful.

I was satisfied with the help. The guys were awesome and helpful.

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On the way home from work on NYE, and down one service bay, but the staff were still polite, friendly, and doing their best.

On the way home from work on NYE, and down one service bay, but the staff were still polite, friendly, and doing their best.

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Because the attendants always do everything good

Because the attendants always do everything good

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Prices way to high without a coupon..... Lost one of my tire valve covers....

Prices way to high without a coupon..... Lost one of my tire valve covers....

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Price. Over $40 for a conventional oil change is a bit steep. But it is convenient, under 0.5 miles from my home.

Price. Over $40 for a conventional oil change is a bit steep. But it is convenient, under 0.5 miles from my home.

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Quick, informative, friendly

Quick, informative, friendly

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did not have to wait to get in, the efficiency of techs, friendly feeling of guys doing their job, and the vehicle check up that ...

did not have to wait to get in, the efficiency of techs, friendly feeling of guys doing their job, and the vehicle check up that came with the oil change.

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Service was done promptly and efficiently.

Service was done promptly and efficiently.

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Quick service

Quick service

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My tech was very friendly and nice during the service. I hope you can determine his name from my visit. He was great!

My tech was very friendly and nice during the service. I hope you can determine his name from my visit. He was great!

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They are fast and efficient with reasonable pricing.

They are fast and efficient with reasonable pricing.

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Very friendly professional Representatives! Knowledgeable! Great service!

Very friendly professional Representatives! Knowledgeable! Great service!

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Quick, thorough

Quick, thorough

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Friendly customer service. Good explanation of pricing and optional additional services. Fast work. Technician checked fluids, t ...

Friendly customer service. Good explanation of pricing and optional additional services. Fast work. Technician checked fluids, tire pressure, lights, etc.

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Austin very polite, gave me different options and recommendations to meet my needs

Austin very polite, gave me different options and recommendations to meet my needs

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Once they wait on me, they should just stay with that person

Once they wait on me, they should just stay with that person

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They told me upfront what the costs of the services would be and did them in a professional and timely manner.

They told me upfront what the costs of the services would be and did them in a professional and timely manner.

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The employees were all polite. The customer service was exceptional. I always pleased with employees that treat a customer lik ...

The employees were all polite. The customer service was exceptional. I always pleased with employees that treat a customer like a person and not just another stepping stone to quitting time.

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They were quick, professional and helpful.

They were quick, professional and helpful.

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Staff stood around and chatted instead of completing my job in a timely manner.

Staff stood around and chatted instead of completing my job in a timely manner.

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They guys that waited on me are always pleasant and show professional courtesy.

They guys that waited on me are always pleasant and show professional courtesy.

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Fast service. Convenient

Fast service. Convenient

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Got an oil change and me my wife and daughter just sat in the truck

Got an oil change and me my wife and daughter just sat in the truck

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The associate went over and beyond his job to provide excellent service to me. I have visited that location in the past and deal ...

The associate went over and beyond his job to provide excellent service to me. I have visited that location in the past and dealt with the same associate who again I owe my entire experience to.

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First time. Who could ask for anything more?!

First time. Who could ask for anything more?!

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I always get great service at this location. All the employees are friendly and courteous.

I always get great service at this location. All the employees are friendly and courteous.

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Very competent staff, working as a team and perform the tasks in the best way. Customer center was very helpful and answer all ...

Very competent staff, working as a team and perform the tasks in the best way. Customer center was very helpful and answer all my questions. Thank you to the team for help.

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Friendly staff. Quick once in the bay to get the oil changed. I own a vw Passat and the only thing they won’t do is a transmis ...

Friendly staff. Quick once in the bay to get the oil changed. I own a vw Passat and the only thing they won’t do is a transmission oil change.

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Very fast, explained everything in detail

Very fast, explained everything in detail

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I was satisfied.

I was satisfied.

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I always take my cars to this Valvoline store. Service is always good and it's close to home

I always take my cars to this Valvoline store. Service is always good and it's close to home

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It was quick and they explained everything thoroughly. Thanks again

It was quick and they explained everything thoroughly. Thanks again

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This time I was not sure if they checked everything like before.

This time I was not sure if they checked everything like before.

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A rep came out and told us the approx wait time . Once i got inside the shop the rep helped by opening the hood even thoug ...

A rep came out and told us the approx wait time . Once i got inside the shop the rep helped by opening the hood even though my latch was broken . So I did not have to come back at another time . the service was very prompt . I watched all the guys work together . When they told me to pull in the lane . They thought my care would be next and the car to the right of me was finished first and they approached me to see if I wanted to switch lanes . Really showing a caring attitude and fairness . Great customer service here . I will definitely return.

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I happened to stop by for a new headlight bulb as my only good bulb had gone out. My other one was very dim and not doing me any ...

I happened to stop by for a new headlight bulb as my only good bulb had gone out. My other one was very dim and not doing me any favors. I only had one real opportunity to go to Valvoline before having to commute at night and so I went. Waited for 30 or so minutes outside which certainly wasn't ideal but the employees were clearly doing everything they could to get everyone in and out quickly. It was just one of those busy days. Upon my entry to the center, I told them I needed a new bulb and they felt so badly for my wait time that they gave me discounts that were so incredibly appreciated. They also changed out my other dim bulb without cost which was so helpful and I'm so grateful to them for being so kind to me. Every time life is handing me a rough time, things always seem more positive when I go to Valvoline. I have been a Valvoline-ONLY customer for both of the 2 cars I've owned, over a period of nearly 5 years and I can't express my thanks enough to all of the crews I've met for all of their help and guidance. They never ever pressure me and are always kind and genuinely willing to help. Applause all around for all Valvoline team members, especially at the Bellevue branch!!

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Fast easy

Fast easy

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Very fast, well spoken staff, courteous, the gentleman Leon that took care of my car was very efficient and courteous. Their nee ...

Very fast, well spoken staff, courteous, the gentleman Leon that took care of my car was very efficient and courteous. Their need to be more people like him in retail. I’m not sure if I spelled his name right but he deserves a raise.

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Lonnie, James, Austin & Ben were all so very kind in helping. James introduced himself, and then Lonnie handled the communicatio ...

Lonnie, James, Austin & Ben were all so very kind in helping. James introduced himself, and then Lonnie handled the communication and the other guys were helping him. This was my first time here and all the Employees were very kind. Thanks!!!

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They were friendly, courteous, and fast.

They were friendly, courteous, and fast.

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Before oil change i asked how much it would cost after the oil change it was more than they said.

Before oil change i asked how much it would cost after the oil change it was more than they said.

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The whole team is courteous and friendly.

The whole team is courteous and friendly.

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Was told there was no wait but there was .

Was told there was no wait but there was .

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Very friendly techs. Loved the way they worked together.

Very friendly techs. Loved the way they worked together.

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Eh, they were fine.

Eh, they were fine.

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Always great service

Always great service

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The staff explained in detail what was happening & what i needed to do.

The staff explained in detail what was happening & what i needed to do.

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The stuff and service is excellent but the oil quality is not at all satisfied.

The stuff and service is excellent but the oil quality is not at all satisfied.

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Every person was involved in the service and very proffesional and frendly!

Every person was involved in the service and very proffesional and frendly!

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Good quick service.

Good quick service.

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They were kind, friendly, and quick.

They were kind, friendly, and quick.

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Austin, Aaron and James we're just all very friendly and they explained everything before they did it! It was also very fast!

Austin, Aaron and James we're just all very friendly and they explained everything before they did it! It was also very fast!

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it was quick want to say out of there within 10 minutes

it was quick want to say out of there within 10 minutes

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I am rarely highly satisfied, nothing specific

I am rarely highly satisfied, nothing specific

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It was fast and effective the only thing is that the wait outside took some time .

It was fast and effective the only thing is that the wait outside took some time .

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very friendly staff. alerted me to my break light being out as well as an issue with my oil filter not being secure which most l ...

very friendly staff. alerted me to my break light being out as well as an issue with my oil filter not being secure which most likely was done at my last oil change (which was not done at valvoline). quick and easy.

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I dont care for the upgrade sales pitch.one question in this survey asks about the speed in which you get customers in and out. ...

I dont care for the upgrade sales pitch.one question in this survey asks about the speed in which you get customers in and out. It makes me nervous at times about the speed-take your time and do the job right.I was shopping in an auto parts store a few nights ago, and a couple came in and was looking to buy an oil cap. Apparently they just got a quick oil change at a local shop and the shop didnt replace the oil cap and lost the cap. so it concerns me that you press for speed. Slow it down and do it right. We all make mistakes but if you push for speed you tend to make mistakes. This is NOT the Indy 500.

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The fastest oil change I ever received by the courteous CSR and staff

The fastest oil change I ever received by the courteous CSR and staff

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Lonnie, service manager, runs a great shop. Friendly service and knowledgeable personnel.You can tell him I said ghat

Lonnie, service manager, runs a great shop. Friendly service and knowledgeable personnel.You can tell him I said ghat

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The staff was on spot with timing and courtesy. jamie was very professional and friendly in taking and recording my information ...

The staff was on spot with timing and courtesy. jamie was very professional and friendly in taking and recording my information. The technicians, including Olaniyan, James & Christopher, were very expedient with getting me in and out of the shop but making sure everything was checked and taken care of

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First , I spoke toDenise regarding the service and she was fantastic!

First , I spoke toDenise regarding the service and she was fantastic!

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The employees are always very friendly, helpful, and knowledgeable but do not apply pressure to buy services. Service is quick a ...

The employees are always very friendly, helpful, and knowledgeable but do not apply pressure to buy services. Service is quick and I have never had a problem. I like that I can stay in my car during service.

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The staff was very professional and polite. These guys work hard and present a level of service that is great to see these days ...

The staff was very professional and polite. These guys work hard and present a level of service that is great to see these days....you should let them know they're doing a great job!

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I was in and out really quick everyone was hands on they checked everything

I was in and out really quick everyone was hands on they checked everything

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The gentleman working on my car were very friendly. They were also very knowledgeable and answered any questions I had.

The gentleman working on my car were very friendly. They were also very knowledgeable and answered any questions I had.

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I was highly satisfied because the service team told me problems about my car that I had no idea about and they helped me with e ...

I was highly satisfied because the service team told me problems about my car that I had no idea about and they helped me with every bit of it and more. I’m very grateful.

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Great service from Austin and the rest of the team.

Great service from Austin and the rest of the team.

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Last time I was at this location I had to wait a long time for an “instant” oil change. I figured I would give it one more chanc ...

Last time I was at this location I had to wait a long time for an “instant” oil change. I figured I would give it one more chance and ended up waiting longer. Then, I felt the price was higher than my last oil change which was only a few months ago. I was not informed of the price until it was time to pay. I will not be returning.

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A pleasant experience. Staff was friendly.

A pleasant experience. Staff was friendly.

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I like be the guys at this location. They are extremely knowledgeable, courteous and helpful. Dan is the man.

I like be the guys at this location. They are extremely knowledgeable, courteous and helpful. Dan is the man.

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The overall experience from the short wait because they were packed with cars to the actual service was amazing. I have only had ...

The overall experience from the short wait because they were packed with cars to the actual service was amazing. I have only had my used/very high mileage 2003 Ford Windstar (124,198) for 3 months and haven't driven much....and I wasn't pressured into purchasing any EXTRA items.😁

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Lonnie and the guys provided excellent service

Lonnie and the guys provided excellent service

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Price was higher than anticipated, even for synthetic oil.

Price was higher than anticipated, even for synthetic oil.

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I have been a faithful customer for years The staff are professional and friendly as well as knowledgeable

I have been a faithful customer for years The staff are professional and friendly as well as knowledgeable

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I felt pressured to upgrade my oil type and to get the fuel line cleaning service.

I felt pressured to upgrade my oil type and to get the fuel line cleaning service.

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Chris R was very nice and informative about the services.

Chris R was very nice and informative about the services.

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Pricing was honest and fair. Knowledge and courtesy of the staff. Fast service.

Pricing was honest and fair. Knowledge and courtesy of the staff. Fast service.

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No making an appointment, didn't have to leave the car, tire air, fluides and filters checked.

No making an appointment, didn't have to leave the car, tire air, fluides and filters checked.

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Great staff, always friendly and very respectful

Great staff, always friendly and very respectful

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Took half hour in the bay

Took half hour in the bay

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Always good, quick service.

Always good, quick service.

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The staff went above and beyond and were very enthusiastic

The staff went above and beyond and were very enthusiastic

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Staff was great. Friendly,

Staff was great. Friendly,

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Great friendly staff, fast and easy!

Great friendly staff, fast and easy!

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satisfied

satisfied

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Lonny was awesome. He’s never pushy, and I enjoy his personable nature. I like going to this Valvoline because he’s there. It ...

Lonny was awesome. He’s never pushy, and I enjoy his personable nature. I like going to this Valvoline because he’s there. It’s a great team and the service is always perfect.

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Staff members were prompt, courteous and knowledgeable.

Staff members were prompt, courteous and knowledgeable.

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The technician seemed like he did not want to rotate my tires.

The technician seemed like he did not want to rotate my tires.

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I came in for an oil change and felt bombarded with a lot of add on suggestions. I did have my tires rotated which I wasn't pla ...

I came in for an oil change and felt bombarded with a lot of add on suggestions. I did have my tires rotated which I wasn't planning on doing or spending, but the tech said they could do it quickly. Since I was on my lunch hour, they did complete the oil change and tires rotation in a good amount of time. Other than the add-on suggestion, I do like going to that location and Valvoline. I just prefer to go what I went for without sales pressure.

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My AC was not working but they checked the compressor and that checked out. The tech checked the internal air filter and found ...

My AC was not working but they checked the compressor and that checked out. The tech checked the internal air filter and found the issue....gross. It was replace and now my children and I are cool for the rest of the summer!

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Fast service and showed me my oil level. I had a bad experience years ago with this Valvoline store overfilling my oil and delay ...

Fast service and showed me my oil level. I had a bad experience years ago with this Valvoline store overfilling my oil and delaying my trip!

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I love that I never have to make an appointment. I can come when it's convenient for my schedule and the service techs make me a ...

I love that I never have to make an appointment. I can come when it's convenient for my schedule and the service techs make me aware of issues or maintenance recommendations for my car without pressuring me.

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The mechanic Tanisha was very friendly and explained everything well . She helped me find coupons

The mechanic Tanisha was very friendly and explained everything well . She helped me find coupons

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I have been a customer for years now. I always know what to expect and the service is always stellar.

I have been a customer for years now. I always know what to expect and the service is always stellar.

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The group around my car worked well as a team. They communicated efficiently with each other, and with me through my service re ...

The group around my car worked well as a team. They communicated efficiently with each other, and with me through my service representative. They worked quickly, but didn't rush. They were also kind enough to check my AC coolant, when I asked. Certainly more fun than going to the dealer, I felt like I was in NASCAR pit stop.

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$90 IS higher than an oil change should be

$90 IS higher than an oil change should be

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Extremely too much advertising for services. The mechanic should not go down the entire multiple screens asking do you need thos ...

Extremely too much advertising for services. The mechanic should not go down the entire multiple screens asking do you need those particular service. It's just plain over kill!!!!

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The STAFF was very friendly and accommodating

The STAFF was very friendly and accommodating

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Very excellent

Very excellent

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The staff worked together to make the experience smooth and seamless. They knew what to do and I didn't feel pressured by Chris ...

The staff worked together to make the experience smooth and seamless. They knew what to do and I didn't feel pressured by Chris nor Brennan.

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The assistant manager Dan is awesome. He's always willing to take the time to walk me through whatever random car questions I m ...

The assistant manager Dan is awesome. He's always willing to take the time to walk me through whatever random car questions I might have and troubleshoot the issues. You can see his good mood has spread to the other folks working there. Everyone working is always cheery and genuinely seems like they are working and suggesting things in the best interest of my vehicle. They are always super quick and very polite. In the past, I've even (accidentally) rolled in at the closing time and the guys kept the shop open and serviced my car.

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the one manager was teasing the worker about being sweaty. The worker looked uncomfortable for being teased. I just didn't like ...

the one manager was teasing the worker about being sweaty. The worker looked uncomfortable for being teased. I just didn't like it. But the service was great. Everyone worked as a team.

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The service was performed quickly

The service was performed quickly

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They were very informative and helpful.

They were very informative and helpful.

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Everyone was courteous and they were very quick

Everyone was courteous and they were very quick

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Guys are knowledgeable and caring

Guys are knowledgeable and caring

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The employee who serviced my car was extremely nice the techs were fast he didnt pressure me into buying anything else besides w ...

The employee who serviced my car was extremely nice the techs were fast he didnt pressure me into buying anything else besides what I needed I told him I was going on a trip and upon leaving he said have a good trip I definitely will go back to the sewickley location because of my experience.

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Awesome people and fast service always

Awesome people and fast service always

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The service was quick and efficient. The guys (Jamie, Austin, guy below car) were very polite and fast. I really appreciate the ...

The service was quick and efficient. The guys (Jamie, Austin, guy below car) were very polite and fast. I really appreciate the great customer service and obviously doing the job correctly with no issues at all. Keep it up!!

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The service is always great and the workers are awesome!

The service is always great and the workers are awesome!

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Either I hit the wrong key or there is a glitch in this survey system. I thought I clicked on all accounts that I was Highly Sa ...

Either I hit the wrong key or there is a glitch in this survey system. I thought I clicked on all accounts that I was Highly Satisfied!I also want to commend the two service people who helped figure out how to reset the Service Reminder on my car!! They were both very helpful!

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Knowledgeable and nice

Knowledgeable and nice

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The service was prompt and effective.

The service was prompt and effective.

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They were polite and answered all of my questions

They were polite and answered all of my questions

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Awhile ago, I went to Pep Boys for an oil change. After I left Pep Boys, there was lights lit on the dash board, which had to b ...

Awhile ago, I went to Pep Boys for an oil change. After I left Pep Boys, there was lights lit on the dash board, which had to be cared for by a mechanic. I have been going to Valvoline ever since and am very satisfied.

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On my way home from work after my oil was change, I heard a thump and found out the plate cover was missing.

On my way home from work after my oil was change, I heard a thump and found out the plate cover was missing.

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Technicians were incredible...friendly, efficient,knowledgeable. They also seemed to enjoy where they work which is a rarity wh ...

Technicians were incredible...friendly, efficient,knowledgeable. They also seemed to enjoy where they work which is a rarity when it comes to places who work on vehicles/do oil changes. Great job all around!!!

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I was there approximately an hour to get an oil change—waited outside for approximately 20 minutes before I pulled in, and then ...

I was there approximately an hour to get an oil change—waited outside for approximately 20 minutes before I pulled in, and then took another 40 minutes or so—technicians were bouncing from vehicle to vehicle, I had a total of three different people service my vehicle—no accountability when there is not one person to take ownership of task

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They were courteous and professional. I asked the attendant to check my reverse lights which is not part of the normal light che ...

They were courteous and professional. I asked the attendant to check my reverse lights which is not part of the normal light check and he did it without hesitation.

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Very professional .everyone that worked on my car.

Very professional .everyone that worked on my car.

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Taneisha, Jamie, Sean & Christopher were class. Spoke to Jamie on the phone re:"check Engine Light" that came on. He put my mi ...

Taneisha, Jamie, Sean & Christopher were class. Spoke to Jamie on the phone re:"check Engine Light" that came on. He put my mind at ease by assuring the diagnostic hook-up would identify the source problem. Interacted a lot with Taneisha-class act! She provided clear communication, education on preventative maintenance, etc. She is an excellent rep for your company! Jamie-class act. Very thorough with his investigation & education re: small emissions leak. Very kind, clear communication & direction. Not much interaction with other two staff. ...

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Friendly very knowledgeable and great service

Friendly very knowledgeable and great service

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As soon as I pulled in I was already being told that I needed to use Synthetic Oil then I was told I could use a battery and an ...

As soon as I pulled in I was already being told that I needed to use Synthetic Oil then I was told I could use a battery and an air filter. This was within the first 2-3 minutes. The rest of the time I trying to be convinced I needed the last two items. * Assistant Manager Sean was HIGHLY professional and once he took over my experience began to improve.

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the staff were very friendly and kept me informed of what was going on with the service and i loved having the coupon that was e ...

the staff were very friendly and kept me informed of what was going on with the service and i loved having the coupon that was emailed to me prior to the visit when I had called with questions about a potential oil change.

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I was highly satisfied for several reasons. One was the honesty of the technician. She did not try to sell me a service I didn't ...

I was highly satisfied for several reasons. One was the honesty of the technician. She did not try to sell me a service I didn't need. There was no pressure at all. I was impressed with the length of time she took to complete the oil change and other services. The technician didn't speak too fast for me to understand. She was very friendly and gave advice on what other services I needed to get. I was happy with the price, but I did have a $15 coupon from All State. I was impressed with the overall efficiency and competence of all the technicians and their friendliness and professionalism.

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I know it's a convenience service but I feel like it's one of the most expensive around.

I know it's a convenience service but I feel like it's one of the most expensive around.

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Work was done fairly quickly and didn't feel pressured to purchase other products.

Work was done fairly quickly and didn't feel pressured to purchase other products.

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The price was a little high but I understood why. I just think it’s a little expensive

The price was a little high but I understood why. I just think it’s a little expensive

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Fast & polite service, topped off my coolant at no additional charge. No strongarm on the upsell.

Fast & polite service, topped off my coolant at no additional charge. No strongarm on the upsell.

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It was busy and they didn't have enough technicians to do the work... you could also tell that they weren't fully trained yet, s ...

It was busy and they didn't have enough technicians to do the work... you could also tell that they weren't fully trained yet, since they needed some assistance. While I'm patient and it doesn't bother me to wait a bit, most other people are not. Please make sure that all of your technicians get experience at all levels of the job, not just in the pit, and try to pair up trained techs with techs in-training... it's less stress for all employees (and customers), and is a good way to share and learn proper techniques, service, and knowledge.

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Very professional.

Very professional.

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great fast service

great fast service

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They did a great job. they did everything right. they told me everything I needed to know.

They did a great job. they did everything right. they told me everything I needed to know.

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$85 for an oil change is a complete ripoff. I will not be back at that price.

$85 for an oil change is a complete ripoff. I will not be back at that price.

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Jamie was very helpful in assisting with information I had questions about with my vehicle. I have just gotten my car and so I a ...

Jamie was very helpful in assisting with information I had questions about with my vehicle. I have just gotten my car and so I am still learning my features that my car is equip with. Thanks to Jamie I know a lot more about my car. He was willing to go above and beyond his duties as a tech at Valvoline and I appreciate him in doing so.

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The staff was excellent

The staff was excellent

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It was done right and it was done fast

It was done right and it was done fast

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I liked the attendant!

I liked the attendant!

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The service individuals were fast, thorough and friendly.

The service individuals were fast, thorough and friendly.

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Friendly techs and they did their job.

Friendly techs and they did their job.

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I always go to this location and it’s always a great experience!

I always go to this location and it’s always a great experience!

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All the employees are friendly, helpful, and very informative. I take my vehicle to this location all the time. I don't plan on ...

All the employees are friendly, helpful, and very informative. I take my vehicle to this location all the time. I don't plan on going anywhere else to have my vehicle serviced..

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They get right to there job, and they are always friendly, and explain everything

They get right to there job, and they are always friendly, and explain everything

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Staff seemed very knowledgeable and willing to answer questions the driver was not sure of.

Staff seemed very knowledgeable and willing to answer questions the driver was not sure of.

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Professional and serviced my truck in a quick manner

Professional and serviced my truck in a quick manner

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I have been going to this place since my first car 20 years ago. I have been gone from Pittsburgh for 8 years and to return to V ...

I have been going to this place since my first car 20 years ago. I have been gone from Pittsburgh for 8 years and to return to Valvoline and still see smiles and excellent service! This is my place to go and they make getting an oil change seemless I will always recommend this place!

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The knowledge of the crew everyone works together

The knowledge of the crew everyone works together

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Chris was very nice and efficient. No complaints..i usually go to this Avalon site without new complaints.

Chris was very nice and efficient. No complaints..i usually go to this Avalon site without new complaints.

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To expensive!

To expensive!

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Great fast service.

Great fast service.

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Technicians were knowledgeable. Fast service which was appreciated as our kids were in the car.

Technicians were knowledgeable. Fast service which was appreciated as our kids were in the car.

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I appreciate getting all my necessary fluids checked and tire pressure. I am a 75 year old widow on a pension and I only put ...

I appreciate getting all my necessary fluids checked and tire pressure. I am a 75 year old widow on a pension and I only put 9,000 miles on my Nissan Murano in TWO years.

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Job was completed in a reasonable amount of time.Price was what I expected

Job was completed in a reasonable amount of time.Price was what I expected

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All the mechanics were workIng hard and as a team. The oil change was a great experience! I'd especially like to acknowledge Tyl ...

All the mechanics were workIng hard and as a team. The oil change was a great experience! I'd especially like to acknowledge Tyler who was exceedingly professional and thorough. It was a hot and very humid today and all the men really earned their pay (and more) today.

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I was having trouble with my vehicle when I pulled in. It turns out the car was overheating, and in addition to an oil change, ...

I was having trouble with my vehicle when I pulled in. It turns out the car was overheating, and in addition to an oil change, the technician added antifreeze. The technician went out of his way to be helpful and provide me with some advice on what he thought might need done to prevent the car from overheating. All in all, the experience I had at Valvoline was exceptional.

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I love how you just sit in the car while it’s getting done

I love how you just sit in the car while it’s getting done

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Very fast and friendly staff.

Very fast and friendly staff.

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the kid and the girl were very courteous and professional

the kid and the girl were very courteous and professional

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Quick, thorough service. Friendly staff.

Quick, thorough service. Friendly staff.

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I am always highly satisfied with this particular Valvoline. They are always very friendly, honest, quick, informational, and ...

I am always highly satisfied with this particular Valvoline. They are always very friendly, honest, quick, informational, and reasonably priced. They exemplify great customer service skills.

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the rep recommend I come back when there is less mileage to next oil change

the rep recommend I come back when there is less mileage to next oil change

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Always friendly service great group of guys working there. Always give you a break down of what is needed then they option never ...

Always friendly service great group of guys working there. Always give you a break down of what is needed then they option never any pressure

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Explained what needs done and why. Told me where to get coupons for future visits. When pulling out of stall into traffic an e ...

Explained what needs done and why. Told me where to get coupons for future visits. When pulling out of stall into traffic an employee helped.

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Nice / real people they seemed happy to be working and gave my 2 dogs treats!

Nice / real people they seemed happy to be working and gave my 2 dogs treats!

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I always receive honest and great service

I always receive honest and great service

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Tanisha was an excellent service representative she was thorough kind and very knowledgeable Tanisha made my experience at Valvo ...

Tanisha was an excellent service representative she was thorough kind and very knowledgeable Tanisha made my experience at Valvoline satisfying and I will return for my next Oil Change

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Always friendly and nice and showed me how to check my cabin filter.

Always friendly and nice and showed me how to check my cabin filter.

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The people who serviced my car were both courteous and friendly. I have used this location many times and have always been sat ...

The people who serviced my car were both courteous and friendly. I have used this location many times and have always been satisfied with the people and their expertise. I will be back.

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They help fixed an issue with my fuse box an was very great the guy who serviced me can’t remember his name but he was great and ...

They help fixed an issue with my fuse box an was very great the guy who serviced me can’t remember his name but he was great and very helpful

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Prices are still quite high

Prices are still quite high

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The employees were wonderful in their communication about the process, pricing, and recommendations based on their findings, tha ...

The employees were wonderful in their communication about the process, pricing, and recommendations based on their findings, that did not pressure me to buy another service - a great cutomer experience that caused me to trust their recommendations and keep this Valvoline service center in mind for not only future oil changes but other services as well.

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They communicated clearly and were friendly and polite. Service was prompt

They communicated clearly and were friendly and polite. Service was prompt

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Been here before. The workers knew what I needed or not after thorough check. They are always friendly and gets things done fast ...

Been here before. The workers knew what I needed or not after thorough check. They are always friendly and gets things done fast and efficiently.

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I just felt like they were pushing multiple services to upgrade my service and spend more money. It was pretty constant.

I just felt like they were pushing multiple services to upgrade my service and spend more money. It was pretty constant.

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The staff is always extremely nice and helpful. I am always in and out without an issue!

The staff is always extremely nice and helpful. I am always in and out without an issue!

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Had been there in the past (years earilier) when there was a lot of upselling...last couple times, though, have been wonderful, ...

Had been there in the past (years earilier) when there was a lot of upselling...last couple times, though, have been wonderful, efficient, and very professional! The staff is very energetic and helpful...Please pass on to them that it makes a customer's day to have such service!

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Each employee on scene was very attentive to not only my car but everyone else’s being worked on. It’s nice to be attended to an ...

Each employee on scene was very attentive to not only my car but everyone else’s being worked on. It’s nice to be attended to and have everything done perfectly in a reasonable time frame. From what I could see, every employee was actually working and not a single cell phone was out. It’s nice to see that.

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The Representative was thorough in explaining the gas treatment and trust the leadership of the manager there whom is the main r ...

The Representative was thorough in explaining the gas treatment and trust the leadership of the manager there whom is the main reason why return to this location

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Nothing in particular... it's just oil.

Nothing in particular... it's just oil.

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I like this location. There is usually not much of a wait and they get the job done quickly. The staff is always friendly and no ...

I like this location. There is usually not much of a wait and they get the job done quickly. The staff is always friendly and not too pushy on additional services.

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Great guys great service

Great guys great service

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Staff was nice friendly and new exactly what to do they talked to the customer and did see to that they get what service they wa ...

Staff was nice friendly and new exactly what to do they talked to the customer and did see to that they get what service they wanted with no pressure to buy anything more

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The staff checked everything thoroughly. I didn't even know my running light was out. They checked my cabin filter which was no ...

The staff checked everything thoroughly. I didn't even know my running light was out. They checked my cabin filter which was not done at the last valvoline I went to in Ohio. They showed me the filter and belt they replaced. The time it took to complete all of the work was very reasonable.

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I look forward to my mileage rolling up to that next oil change. This location (Ohio River Blvd. Bellevue, PA) does a fantastic ...

I look forward to my mileage rolling up to that next oil change. This location (Ohio River Blvd. Bellevue, PA) does a fantastic job. Everyone there seems to be very knowledgeable and friendly. The manager, Aaron, does an excellent job. I'm still amazed that he knows my name considering he only sees me once every 3 months. I hope that Valvoline recognizes his leadership.

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Everyone on staff was very freindly and helpful, every time I leave this place my car feels brand new and I leave with a smile d ...

Everyone on staff was very freindly and helpful, every time I leave this place my car feels brand new and I leave with a smile due to the kindness and funniness of your staff. They are all doing a great job!

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Oh my gosh! What a pleasant, no pressure visit this was. I’ve gone to other valvolines in the area and the service was no where ...

Oh my gosh! What a pleasant, no pressure visit this was. I’ve gone to other valvolines in the area and the service was no where near as friendly and professional as this one. Great crew! Got me in and out in no time. I will be back to this one for sure :)

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They were very professional

They were very professional

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It was my daughter who took my car for the oil change. I didn’t get the discount for the oil change. I also would have bought my ...

It was my daughter who took my car for the oil change. I didn’t get the discount for the oil change. I also would have bought my air filter and turn signal on my own, and would not have paid for someone else to change them.

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The group of people operating the station are very professional and I believe try to above and beyond for the customer. As an e ...

The group of people operating the station are very professional and I believe try to above and beyond for the customer. As an example, when I drove off, my wheel lock nut was accidentally, not returned to me. When Aaron Danchanko realized that they forgot to return it he called my house, sent me an email and sent me a message on LinkedIn just to make sure I got the message. He could have easily not contacted me and I would never have known until the next oil change. I appreciated his persistence.

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fast service, friendly attendants

fast service, friendly attendants

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everyone was great did it quickly and were very nice

everyone was great did it quickly and were very nice

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Got there early enough that there was no wait and no one else in any of the bays. I was done in under the 10 minute wait time.. ...

Got there early enough that there was no wait and no one else in any of the bays. I was done in under the 10 minute wait time... at least it seemed so.

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Because there is always room for improvement.

Because there is always room for improvement.

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The techs were very friendly, fast, and efficient. They took the time to thoroughly explain everything, even breaking a new filt ...

The techs were very friendly, fast, and efficient. They took the time to thoroughly explain everything, even breaking a new filter out of the box to compare to my current filter. I was informed of the options for my visit, and what services they would recommend, but I didn't feel pressured into purchasing anything I didn't want to.

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Customer service was great, quick and efficient

Customer service was great, quick and efficient

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Your company provides me the same services every time quick and professional which leaves me satisfied every trip

Your company provides me the same services every time quick and professional which leaves me satisfied every trip

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I don't like wasting time and those technicians are fast and thorough.

I don't like wasting time and those technicians are fast and thorough.

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Paul was awesome. Had a problem with the Oil Pan drain plug. He fixed it and did it fast and efficiently. He is an asset to your ...

Paul was awesome. Had a problem with the Oil Pan drain plug. He fixed it and did it fast and efficiently. He is an asset to your company!!

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Everything is good with them

Everything is good with them

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I like that she explained things in detail 2 me that could benefit my card performance

I like that she explained things in detail 2 me that could benefit my card performance

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I am highly satisfied, end of story.

I am highly satisfied, end of story.

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I do not know much about cars. They explained everything to me and sometimes twice. They made sure I understood everything and I ...

I do not know much about cars. They explained everything to me and sometimes twice. They made sure I understood everything and I liked the fact that there was NO PRESSURE for other things I was scheduled for.

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I have brought my car in for oil changes as soon as I begin nearing 3k Miles for the last 5 years. It would be great if there we ...

I have brought my car in for oil changes as soon as I begin nearing 3k Miles for the last 5 years. It would be great if there were frequent oil change deals.

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The experience was quick, easy.

The experience was quick, easy.

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Employees were friendly and kept me informed of each step in the process. Once in the garage the process went even quicker than ...

Employees were friendly and kept me informed of each step in the process. Once in the garage the process went even quicker than in the past and all three bays were full at the time so the service was quite efficient.

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The manager actually helped me and gave great customer service. Shoutout to Tinasha, johnathon and the guys underneath the bays! ...

The manager actually helped me and gave great customer service. Shoutout to Tinasha, johnathon and the guys underneath the bays!

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Got their early...men took me in...got oil change and transmission change..all went good..in and out in about 20 minutes..very p ...

Got their early...men took me in...got oil change and transmission change..all went good..in and out in about 20 minutes..very pleased...ty

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The technician that helped me was very friendly and did not try to sell me anything I didn’t need.

The technician that helped me was very friendly and did not try to sell me anything I didn’t need.

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Just a normal service...nothing spectacular...crew did what was expected.

Just a normal service...nothing spectacular...crew did what was expected.

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Great service and no pressure for addon

Great service and no pressure for addon

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Great service great staff!

Great service great staff!

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Got right in, nice people, fast service

Got right in, nice people, fast service

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THe tech was polite and helpful. Really nice guy.

THe tech was polite and helpful. Really nice guy.

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I have been a faithful customer of Valvoline because your excellent service ~ fast and courteous service men. Thank you

I have been a faithful customer of Valvoline because your excellent service ~ fast and courteous service men. Thank you

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I always get great service

I always get great service

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I own a Porsche Cayenne and from the first time I came into this location I COULD TELL YOUR store manager is a very genuine pers ...

I own a Porsche Cayenne and from the first time I came into this location I COULD TELL YOUR store manager is a very genuine person. He is very knowledgeable of his craft and not too mention down too earth. I could tell by the way he provide hospitality to me that he takes pride in what he does and that’s good for the brand name. VALVOLINE. Him and his staff do very well at this location. Hats off Jeremias Mueller I will be returning here on out. This visit was great just as the first one. And for the record I did not do this just for a discount this is really the experience you feel when you are there

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How quick and the quality of the work was amazing

How quick and the quality of the work was amazing

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I have been going here for years and they always make me feel comfortable about asking questions and giving advice! They are an ...

I have been going here for years and they always make me feel comfortable about asking questions and giving advice! They are an awesome group!

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They were aware of a need for a front gearbox fluid change.

They were aware of a need for a front gearbox fluid change.

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Pressured to buy cabin filter

Pressured to buy cabin filter

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I did not have to wait to get into the garage. At the other oil change pace, I normally wait 20-30 minutes to get into the gara ...

I did not have to wait to get into the garage. At the other oil change pace, I normally wait 20-30 minutes to get into the garage. Also, I didn't have to exit the vehicle.

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I had a coupon for Pennzoil, but got mixed up, I knew where I had gotten my oil changed in the past. So, I stopped and JB greet ...

I had a coupon for Pennzoil, but got mixed up, I knew where I had gotten my oil changed in the past. So, I stopped and JB greeted meand he said they could not take the coupon, but gave me the lowest price for an oil change. Well, I happened to mention I had just been to Costco and was upset because they had given me a new tire, but had not put the spare in the trunk properly. So, they offered to do that for me. While in the trunk he noticed I had brand new wiper blades in there. They put them on. Unfortunately, my tire has a screw in it, so he did not put it in the tire storage area, but the service was over and above what I ever expected!!!!

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As usual all of the staff that assisted me was polite, respectful and professional. On this visit I purchased a tire rotation a ...

As usual all of the staff that assisted me was polite, respectful and professional. On this visit I purchased a tire rotation and I was surprised and very thankful that the manager advised me that the lug nuts on my were different and if I ever had a flat I would need three tire irons (?) to remove them. He advised me where I could buy a matching set and the price range I may have to pay he also offered to replace them for free if I came back. I thanked him and told him that I couldn't afford them today but maybe my next visit. He then went over and above and found some matching lug nuts and replaced the mix match set. This was a self less gesture that I truly appreciated. I have to say that the service I received yesterday was phenomenal and definitely worthy of praise. This was a selfless act that has earned that shop a customer for life. Thank you.

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quick service and already recommended your service too all my friends..

quick service and already recommended your service too all my friends..

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Techs were knowledgeable showed genuine care/concern for me and my vehicle.

Techs were knowledgeable showed genuine care/concern for me and my vehicle.

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They are friendly ,quick, and knowledgeable

They are friendly ,quick, and knowledgeable

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Competent staff and quick

Competent staff and quick

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They did an excellent quick job. Just what I was looking for

They did an excellent quick job. Just what I was looking for

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Staff is always welcoming, friendly and knowledgable

Staff is always welcoming, friendly and knowledgable

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They were quick and truthful about what needed to be done and what could possibly wait.

They were quick and truthful about what needed to be done and what could possibly wait.

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Try to sell other things or upgrades too much

Try to sell other things or upgrades too much

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They were very nice and respectful and gave me helpful advice about my vehicle

They were very nice and respectful and gave me helpful advice about my vehicle

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She talked too fast at times that I had to ask her numerous times to repeat herself.

She talked too fast at times that I had to ask her numerous times to repeat herself.

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It was quick

It was quick

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I have had a lot better experience at this Valvoline. The workers were not nice at all. I had to ask them things that usually th ...

I have had a lot better experience at this Valvoline. The workers were not nice at all. I had to ask them things that usually they ask me. For example if i need new windshield wipers or how to reset my oil reader. Just very unhappy with this visit.

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Very satisfied this visit

Very satisfied this visit

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Way too expensive andthere is no offer to rotate tires

Way too expensive andthere is no offer to rotate tires

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Pricing to high for oil change recommendations

Pricing to high for oil change recommendations

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They were very nice and did their best to serve my needs.

They were very nice and did their best to serve my needs.

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Very fast service. Explained everything as they did job. Friendly and capable staff

Very fast service. Explained everything as they did job. Friendly and capable staff

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Yes highly satisfy, with the service

Yes highly satisfy, with the service

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I always enjoy coming to this location. The manager greets me by name and is always a wealth of info concerning my vehicle.

I always enjoy coming to this location. The manager greets me by name and is always a wealth of info concerning my vehicle.

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Very articulate Knowledgeable Service representative Easy to understand In and out with ease

Very articulate Knowledgeable Service representative Easy to understand In and out with ease

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The Valvoline tech Paul, was extra courteous while taking care my oil change. Im so pleased with the service I'm bring my other ...

The Valvoline tech Paul, was extra courteous while taking care my oil change. Im so pleased with the service I'm bring my other car to get a oil change tomorrow.

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I always go to this Valvoline on Ohio River Blvd, Pittsburgh. This group of guys seem to work well as a team, they always get th ...

I always go to this Valvoline on Ohio River Blvd, Pittsburgh. This group of guys seem to work well as a team, they always get the job down quickly and sufficiently.

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I like the way they work and they are very professional every time I go there. If I ask a question they’re able to answer it to ...

I like the way they work and they are very professional every time I go there. If I ask a question they’re able to answer it to satisfy my needs.

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The gentleman who helped me was very professional and got the job done quickly. He helped me find a coupon on my phone for a lit ...

The gentleman who helped me was very professional and got the job done quickly. He helped me find a coupon on my phone for a little cheaper price. Things like that is what keep people coming back to your store.

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Service was quick. Didn't try to sell other services. I was in a hurry that morning and they got me out in a reasonable time

Service was quick. Didn't try to sell other services. I was in a hurry that morning and they got me out in a reasonable time

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I felt that they were not as attentive as past experiences at this location. There were all new employees from the last time I ...

I felt that they were not as attentive as past experiences at this location. There were all new employees from the last time I had been there. There was a problem with the computer and pricing. The workers were talking amongst themselves more than asking me questions. They did their job but I wouldn't rate it as an exceptional experience. They were really busy though, so maybe that is the reason for decreased customer service.

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Your staff handle a situation with a lnterstate battery man delivering batteries to your store in front of me with class and car ...

Your staff handle a situation with a lnterstate battery man delivering batteries to your store in front of me with class and care for me as the customer. The delivery man should be reported to his boss. No way to talk to them in front of a customer! Nice staff makes happy customer .

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The service technicians were very friendly and treated me well

The service technicians were very friendly and treated me well

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It is not a big issue but in past visits the crew reiterated everything they checked, they group is probably familiar with me so ...

It is not a big issue but in past visits the crew reiterated everything they checked, they group is probably familiar with me so they did not repeat everything in the service I received.

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Mechanics were quick and courteous. I told them what I wanted, and they did that and nothing more.

Mechanics were quick and courteous. I told them what I wanted, and they did that and nothing more.

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Crew seemed knowledgeable and they were very personable.

Crew seemed knowledgeable and they were very personable.

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I like the service I received. They were very informative and I will definitely go back. I’ve gone to Monroe and did not feel co ...

I like the service I received. They were very informative and I will definitely go back. I’ve gone to Monroe and did not feel comfortable when I left . But there I feel I am getting the best service

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Highly pressured to purchase additional services when I stated I only wanted an oil change. Staff mentioned I had a license plat ...

Highly pressured to purchase additional services when I stated I only wanted an oil change. Staff mentioned I had a license plate light out and I said I know I have a bulb to replace because I recently replaced the other myself. Tried to get me to pay to have them replace it and I said I would do it myself. Then said since I had the bulb it would be cheaper. Once again I said I would do it myself. I also replaced my air filter 4 months ago and they told me it was past it’s prime and needed replaced even though it did not. The staff was very friendly just extreme pushy to buy services I did not want.

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as soon as I pull in there are several people working on my vehicle. The supervisor is close by and they got it all done in a s ...

as soon as I pull in there are several people working on my vehicle. The supervisor is close by and they got it all done in a short amount of time. They are good to me and that's why I've been there, every 5000 miles.

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In the past I was always pressured to buy this or that and I quit going to Valvoline. Now with the improved customer service, I ...

In the past I was always pressured to buy this or that and I quit going to Valvoline. Now with the improved customer service, I tell them what I want and that's the end of it, unless a headlight, tail light or turn signal is out. Much better atmosphere which promotes return visits!!!

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The visit was quick, my questions were answered, tired inspected upon request, received advice about frequency of tire rotation. ...

The visit was quick, my questions were answered, tired inspected upon request, received advice about frequency of tire rotation.

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Jamie is always very helpful with everything. Thanks

Jamie is always very helpful with everything. Thanks

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They do a thorough job.

They do a thorough job.

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Fast service

Fast service

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Staff was nowhere to be seen while I waited outside then they all finally came out of office (?). Another staff seemed to be wor ...

Staff was nowhere to be seen while I waited outside then they all finally came out of office (?). Another staff seemed to be working on his personal auto.

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Jon was great at explaining your services and making sure the oil change was executed in a timely fashion.

Jon was great at explaining your services and making sure the oil change was executed in a timely fashion.

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I was in a hurry and was in and out, I’ve never experienced that before. In the past I’ve had to sit in a waiting room for close ...

I was in a hurry and was in and out, I’ve never experienced that before. In the past I’ve had to sit in a waiting room for close to an hour (at other places). I was so suprised and really happy that I was able to get going quickly. The staff were also way more personable than I have ever experienced when I have had my car serviced in the past.

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Prices have gone up and are very high now.

Prices have gone up and are very high now.

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The staff were polite and explained everything.

The staff were polite and explained everything.

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I've always received good /excellent service at this location......always.

I've always received good /excellent service at this location......always.

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Easy access. Quick and friendly service

Easy access. Quick and friendly service

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I had a $10 coupon for an oil change, and I bought new windshield wipers. It came to $100. I did not expect it to be that high ...

I had a $10 coupon for an oil change, and I bought new windshield wipers. It came to $100. I did not expect it to be that high. The technician was polite and professional, but he spent too much time talking about additional services, and he did not tell me the price of the windshield wipers beforehand. As always, the oil change was done incredibly fast.

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quick service!!! thank you

quick service!!! thank you

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i did not have any issues...I did not feel well when we got the oil change done.

i did not have any issues...I did not feel well when we got the oil change done.

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Fast service and safe

Fast service and safe

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The techs provided friendly professional service.

The techs provided friendly professional service.

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With the costs of oil changes these days. Especially since my car calls for the expensive synthetic oil. I figured I’m gonna pay ...

With the costs of oil changes these days. Especially since my car calls for the expensive synthetic oil. I figured I’m gonna pay a arm and a leg where ever I go. Might as well use your guys. I know it gets done right in front of me. So I know it’s honest. Love the time it takes. You guys had me in and out.

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You send me coupons but I almost always forget to bring them. I get my oil changed here consistently. Can't you record this in m ...

You send me coupons but I almost always forget to bring them. I get my oil changed here consistently. Can't you record this in my account and credit me the discount automatically? I always feel a little ripped off when I get home and then remember the coupon.

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Explained everything to me that was going on with the car

Explained everything to me that was going on with the car

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They was very nice and got me in and out

They was very nice and got me in and out

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Workers were all very friendly, polite and knowledgeable. They helped me understand everything they were doing and were very qui ...

Workers were all very friendly, polite and knowledgeable. They helped me understand everything they were doing and were very quick and efficient. Great experience!

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The guy who was in charge of my visit was very friendly and professional. He made me feel welcome.

The guy who was in charge of my visit was very friendly and professional. He made me feel welcome.

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The process was quick and easy. I was very pleased with all aspects.

The process was quick and easy. I was very pleased with all aspects.

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staff is professional, courteous, friendly, efficient, work well together and obviously respect one another

staff is professional, courteous, friendly, efficient, work well together and obviously respect one another

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I go to the one in Penn Hills . I was on my way to work on Ohio River Boulevard and I seen valvoline instant oil and I need a o ...

I go to the one in Penn Hills . I was on my way to work on Ohio River Boulevard and I seen valvoline instant oil and I need a oil change because Penn Hills made a mistake so I stop and told them that I’m here for an oil change and explain to them what happen in Penn Hills , During this whole time I was riding around and needed an oil changeand they took care of me .

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I had to wait longer than I anticipated before being serviced.

I had to wait longer than I anticipated before being serviced.

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Very nice people

Very nice people

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told me what they did, added some fluilds

told me what they did, added some fluilds

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The csr was very knowledgeable, and caring.

The csr was very knowledgeable, and caring.

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I do a lot of driving and therefore visit this location about once a month. The teamIs always professional and gets me in and ou ...

I do a lot of driving and therefore visit this location about once a month. The teamIs always professional and gets me in and out quickly.

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I've used this shop for many years due to the prompt service and reasonable prices. I also appreciate the top off service offere ...

I've used this shop for many years due to the prompt service and reasonable prices. I also appreciate the top off service offered between oil changes. The let me know when I need new tires.

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Every time I go there the staff are very nice and informative they always let me know my options and what’s best for my vehicle

Every time I go there the staff are very nice and informative they always let me know my options and what’s best for my vehicle

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CSR Christopher was very helpful explaining everything.

CSR Christopher was very helpful explaining everything.

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The employees at this location are very nice and personable. They make you feel welcome while also being professional. I prefe ...

The employees at this location are very nice and personable. They make you feel welcome while also being professional. I prefer this location to any other location near my home. As a matter of fact, I travel further to go to this location.

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Valvoline is quick, efficient and highly trained in their duties and the staff performs them like a well oiled machine (pun inte ...

Valvoline is quick, efficient and highly trained in their duties and the staff performs them like a well oiled machine (pun intended).

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Excellent customer service.

Excellent customer service.

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I love it there reason is because they are very respectful and courtesy Paul is the man very generous

I love it there reason is because they are very respectful and courtesy Paul is the man very generous

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the service was very efficent and was in out in a timely manner

the service was very efficent and was in out in a timely manner

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service

service

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Quick and efficient

Quick and efficient

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Staff is very professional and always willing to please

Staff is very professional and always willing to please

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The service was generally speaking just a little over average. Nothing was done over the top.

The service was generally speaking just a little over average. Nothing was done over the top.

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The staff was very friendly and explained my different options and allowed me to make my own decision.

The staff was very friendly and explained my different options and allowed me to make my own decision.

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I feel like staff were accommodating other customers. Multiple customers that arrived after me were finished prior to me.

I feel like staff were accommodating other customers. Multiple customers that arrived after me were finished prior to me.

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Staff courteous and knowledgeable. Quick service and affordable.

Staff courteous and knowledgeable. Quick service and affordable.

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I CAME IN FORN OIL CHANGE OIL CHANGE ONLY AN I GET WELL YOUR BLADES R GETTING WARN WE HAVE THIS AN THAT JUST WANT OIL CHANGE E ...

I CAME IN FORN OIL CHANGE OIL CHANGE ONLY AN I GET WELL YOUR BLADES R GETTING WARN WE HAVE THIS AN THAT JUST WANT OIL CHANGE ENOUGH

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It was fast professional service with very knowledgeable employees wh explained the whole concept of service as well as got me i ...

It was fast professional service with very knowledgeable employees wh explained the whole concept of service as well as got me in and out at a very good timely fashion

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Service was excellent. Had limited time. Was in and out with no problems. Definitely will return.

Service was excellent. Had limited time. Was in and out with no problems. Definitely will return.

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I felt like it was a very rushed Job unlike visits in the past filters were not shown to me recommendations were not given to ...

I felt like it was a very rushed Job unlike visits in the past filters were not shown to me recommendations were not given to me. I felt like it was get in get out give me your Money

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It was fast service and I didn't have to get out of my vehicle

It was fast service and I didn't have to get out of my vehicle

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Fast service, friendly service. Good experience.

Fast service, friendly service. Good experience.

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I was very satisfied but I am a tough customer I don't give many high ratings

I was very satisfied but I am a tough customer I don't give many high ratings

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I was able to get serviced very quickly. The staff was friendly and they let me know about what my manufacturer recommended with ...

I was able to get serviced very quickly. The staff was friendly and they let me know about what my manufacturer recommended without making me feel pressured. They also let me know that if I had a filter that needed changed and I happened to have one with me that they would change it at no charge. That was a very useful tip that will definitely make me comeback to get my car serviced again.

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Because of the cost.

Because of the cost.

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Conversational, thorough, knowledgeable

Conversational, thorough, knowledgeable

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Service was very quick and they explained everything that they were doing

Service was very quick and they explained everything that they were doing

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just overall a nice friendly and quick staff

just overall a nice friendly and quick staff

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The customer service was awesome and amazing. The team work was extraordinary. They were knowledgeable, efficient and quick. The ...

The customer service was awesome and amazing. The team work was extraordinary. They were knowledgeable, efficient and quick. They showed me my air filter that I have never seen before and recommend that I get a new one. Something I knew nothing about so that was something I learned. I can't remember everyones names that assisted. But Jamie, Paul, Chris & I believe her name was Taneisha or something. They were Awesome!!!I will be back and I already referred my fiancé and mother-in-law who went the following day. Keep up the outstanding work!!!

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Fast and reasonably priced. The only gripe was the fact that they forgot to reset my dashboard to remove my check engine light.

Fast and reasonably priced. The only gripe was the fact that they forgot to reset my dashboard to remove my check engine light.

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Quick professional service

Quick professional service

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They were very busy and one bay was broke down for repair. I understood why I had to wait and was no problem.

They were very busy and one bay was broke down for repair. I understood why I had to wait and was no problem.

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no comments at this time

no comments at this time

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They guys are always super nice and very quick.

They guys are always super nice and very quick.

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Customer friendly. The CSR Paul explained everything and was very patient with me. Excellent workmanship and customer service.

Customer friendly. The CSR Paul explained everything and was very patient with me. Excellent workmanship and customer service.

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The gentleman who helped me was named Paul. He was very personable and friendly. He answered all of my questions, explained and ...

The gentleman who helped me was named Paul. He was very personable and friendly. He answered all of my questions, explained and recommended future services for my vehicle (high mileage) and also gabe me the pricing of hese future services. I always go to Valvoline bc its convenient but the personality of Paul made the difference this time and made it more of a pleasant experience.

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They always take care of me.

They always take care of me.

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Always treated professionally and with care. The staff here always do an amazing job

Always treated professionally and with care. The staff here always do an amazing job

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Although I feel the same about Valvoline as I have in the past, I must say there was a new guy that I've never seen before that ...

Although I feel the same about Valvoline as I have in the past, I must say there was a new guy that I've never seen before that located a filter that no one has ever looked @ before. He explained what the function of the filter was and I was in agreeance of it being changed. Thanks for the service!!!

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Highly satisfied is reserved for over the top service. Don't sweat this. Former aldis employees often get this distinction based ...

Highly satisfied is reserved for over the top service. Don't sweat this. Former aldis employees often get this distinction based on their work ethic. Which I'm not either fyi

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Cost $62 dollars for an oil change in my 09 Corolla and $40 bucks to replace the cabin air filter which takes 1 minute to do

Cost $62 dollars for an oil change in my 09 Corolla and $40 bucks to replace the cabin air filter which takes 1 minute to do

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Friendliness of the workers.

Friendliness of the workers.

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Did a very good fast job even with the power being out

Did a very good fast job even with the power being out

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Fast service, friendly staff, no pressure to buy other services. I have been using this location for 15 years.

Fast service, friendly staff, no pressure to buy other services. I have been using this location for 15 years.

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the service was good and fast and the sales people were very respectful. although I was shocked by the price with a 15$coupon it ...

the service was good and fast and the sales people were very respectful. although I was shocked by the price with a 15$coupon it was still over 80$. I had my 2017 Honda accord changed by my mechanic that does my state inspection and he only charged me 45$ for 5qts full synthetic and filter

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Great staff and speedy service

Great staff and speedy service

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Staff was friendly and helpful, as always.

Staff was friendly and helpful, as always.

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I was taken care of quickly even though there was a line. A technician came out yo the car and started checking things while I w ...

I was taken care of quickly even though there was a line. A technician came out yo the car and started checking things while I was waiting

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Quick prompt, Service, the staff was prepared and knowledgeable

Quick prompt, Service, the staff was prepared and knowledgeable

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