RECENT REVIEWS
Trudy T.
11/6/2026
5.0 out of 5.0
Love to see how the team works together & compliment one another
Valvoline Instant Oil Change
Thanks for trusting our crew in Robinson Township! We appreciate your 5 stars and want to remind you—come back anytime for complimentary fluid top-offs, light checks, or tire pressure adjustments.
Edward C.
11/6/2026
5.0 out of 5.0
Fran was was friendly and Took time to explain everything
Valvoline Instant Oil Change
Thanks for the 5 stars! We're proud to help drivers at our store on 204 Costco Drive stay on top of oil changes and vehicle maintenance. It means a lot to our team.
Kanat N.
11/6/2026
1.0 out of 5.0
Severe Service Negligence Led to Complete Transmission Failure and 13+ Months of Unresolved Issues
Do NOT get differential or transmission oil service done at this Valvoline location. A routine service resulted in major mechanical failure, voided manufacturer warranty coverage, and over a year of ongoing breakdowns.
Detailed Experience & Timeline:
September 2, 2025: I had a full synthetic oil change, front differential fluid replacement, and rear differential fluid replacement done at Valvoline.
September 14, 2025: On I-376 West, dashboard warning lights began flashing and loud grinding noises came from the transmission. I towed the vehicle (47k miles) to Driveway Subaru in Moon Township, PA.
The Root Cause: Subaru confirmed a failed transmission. While initial replacement was set to be covered under Subaru’s powertrain warranty, the technicians discovered that both the front and rear differentials were left completely empty of oil by Valvoline. Because of this negligence, Subaru denied warranty coverage.
Valvoline’s Admission: I contacted Valvoline Market Office representative Christopher Confer, who confirmed after checking with the branch that their employees failed to fill the differential fluid. Valvoline agreed to cover the repairs.
Refurbished Parts & Repeated Failures: Valvoline towed my car to their partner shop on October 15, 2025. Upon delivery on October 23, warning lights flashed immediately on the way to drop my kids at school. They towed it back, admitted the refurbished/salvage replacement transmission was defective, and installed a second one on November 7, 2025.
Ongoing Defects & Breakdowns:
January 12, 2026: Back to Subaru dealer due to improper wiring by Valvoline’s shop.
June 3–4, 2026: Vehicle broke down out of state in Illinois (towed to Brilliance Subaru in Elgin, IL) due to unresolved wiring harness placement.
September 30, 2026: Transmission began severe slipping. Diagnosis at Subaru in Moon Township, PA confirmed a 3rd complete transmission failure.
Unacceptable Customer Resolution: When asking Valvoline to finally make this right by installing an OEM Subaru transmission, Chris Confer stated, "That is not going to happen." Promises of a call from Area Manager "Justine" were never fulfilled.
Valvoline’s initial service negligence destroyed a low-mileage vehicle's powertrain and stripped away its factory warranty, replacing it with an endless cycle of faulty salvage parts, wiring mistakes, and roadside breakdowns. Save yourself thousands of dollars and safety risks—take your vehicle elsewhere.
Valvoline Instant Oil Change
We appreciate you bringing this to our attention and understand your concerns. Based on the information provided, we located a case submitted to our Customer Care Team. Our team attempted to email you on 11/5 but has not received a response yet. When convenient, please contact our Customer Care team at 800-327-8242, and one of our agents will be happy to help.
