W College Ave

This was my first time in and because of other issues my budget was a little tight. Even though it probably would have been bett ...

This was my first time in and because of other issues my budget was a little tight. Even though it probably would have been better to use a synthetic blend, they understood and used conventional oil. They did point out that the air filter could used changed, they put it as something to do on the next visit. All in all everything was very professional and best of all it was fast. It took less than 20 minutes over my lunch break.

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Very good price, very quick, no need to schedule in advance.

Very good price, very quick, no need to schedule in advance.

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Great staff, they always do a fine job.

Great staff, they always do a fine job.

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I did not have to wait to pull in to the garage, the staff was communicative, informative and knowledgeable.

I did not have to wait to pull in to the garage, the staff was communicative, informative and knowledgeable.

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Because I didn’t feel pressured to buy services I didn’t need. I appreciate that

Because I didn’t feel pressured to buy services I didn’t need. I appreciate that

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The guys were quick, efficient, did good work and were friendly

The guys were quick, efficient, did good work and were friendly

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I think what impressed me most about my visit was that everyone working there seemed to actually enjoy work, and especially enjo ...

I think what impressed me most about my visit was that everyone working there seemed to actually enjoy work, and especially enjoy working with each other. The atmosphere was positive, and there was a high degree of camaraderie--even with the somewhat new hire (he was taught how to do a transmission flush while I was there, so I assume he's newer). I've been going to this location for several years, and am always impressed by how much the staff get along. Kudos to whoever does the hiring--they've developed a really positive culture, which I genuinely enjoy each time I visit. (I don't normally write these reviews, which speaks to how exceptional I think this place is!)

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The reason I wasn't HIGHLY satisfied is because I feel they sometimes can be a little pushy whne it comes to other services whne ...

The reason I wasn't HIGHLY satisfied is because I feel they sometimes can be a little pushy whne it comes to other services whne I already know about them. That's their job and I'm fine with it. I'm knowledgable and know what I need and don't.

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I told the attendant I had devloped an oil leak and he suggested an additive to help slow down the loss of oil and I took it.

I told the attendant I had devloped an oil leak and he suggested an additive to help slow down the loss of oil and I took it.

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I didn't have to wait. I was the only customer so I had 3 technicians working on my car. The guys as friendly and courteous

I didn't have to wait. I was the only customer so I had 3 technicians working on my car. The guys as friendly and courteous

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Friendly knowledgeable staff

Friendly knowledgeable staff

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Nate was quick, communicative, and professional.

Nate was quick, communicative, and professional.

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The price was more than Walmart (even if I'd had had a survey coupon). And the prices for the filters seemed a few $ too high. T ...

The price was more than Walmart (even if I'd had had a survey coupon). And the prices for the filters seemed a few $ too high. The value of service wasn't as good as it could be. That being said, Cory and Nate were awesome.

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Nate was extremely knowledgeable and friendly and provided efficient service of excellent quality. This was my second visit to V ...

Nate was extremely knowledgeable and friendly and provided efficient service of excellent quality. This was my second visit to Valvoline and I will definitely be back because of the speed, convenience, and quality of service but especially because of the friendly staff who are willing to explain and answer any questions I have. I also especially appreciate not feeling like I am being tricked into paying for things that I don't really need - I truly feel as though I can trust the employees at Valvoline to take care of my car without trying to take advantage of me.

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Staff was very friendly and offered quick and quality service.

Staff was very friendly and offered quick and quality service.

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Excellent customer service.

Excellent customer service.

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Got the work done to my satisfaction, in a timely manner.

Got the work done to my satisfaction, in a timely manner.

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Fast,friendly service

Fast,friendly service

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The staff know me and always take good care of my car. As a woman I'm very confortable and never get pressured to get extra serv ...

The staff know me and always take good care of my car. As a woman I'm very confortable and never get pressured to get extra service.

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I've been going to Valvoline for 10+ years. Great service, friendly staff and I trust the work. I've been to shops in State Coll ...

I've been going to Valvoline for 10+ years. Great service, friendly staff and I trust the work. I've been to shops in State College, PA and Bradenton, FL and I get the same great service wherever I go.

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Great service & the crew is always polite.

Great service & the crew is always polite.

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Got my oil change done as planned and in good time. I have been going to this Valvoline for years and have always been satisfie ...

Got my oil change done as planned and in good time. I have been going to this Valvoline for years and have always been satisfied.

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Bryan said that replacing the left low beam headlight would cost $11.97. I asked how much including installation and he repeated ...

Bryan said that replacing the left low beam headlight would cost $11.97. I asked how much including installation and he repeated $11.97. I was not given a receipt and when I got the invoice via email, the total charge was $24.99.

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Good staff

Good staff

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I told them I only wanted an oil change and nothing else. They quickly completed the oil change with no pressure to buy any oth ...

I told them I only wanted an oil change and nothing else. They quickly completed the oil change with no pressure to buy any other services.

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This is the only location we use for oil changes in our vehicles. The staff is professional, knowledgeable and very friendly. Th ...

This is the only location we use for oil changes in our vehicles. The staff is professional, knowledgeable and very friendly. They are very efficient with their time, which allows for a fast in and out experience.

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Very efficient and explained the why behind their work.

Very efficient and explained the why behind their work.

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Excellent service, fast. Friendly workers.

Excellent service, fast. Friendly workers.

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Your service techs were exellent

Your service techs were exellent

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Always do a good job and I’m in and out in record time

Always do a good job and I’m in and out in record time

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Great group of people, I felt as though my visit was important and they knew what they were doing, also they were smiling and ha ...

Great group of people, I felt as though my visit was important and they knew what they were doing, also they were smiling and happy.I had to wait a short period, less than 5 minutes, not an issue for me.

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Kody and his team were superb. He communicated with me the entire visit - what they were doing with each step and why. I knew ...

Kody and his team were superb. He communicated with me the entire visit - what they were doing with each step and why. I knew how much everything was going to cost, no "upgrade" sales pitch, and I was finished in no time even though they were completely thorough. Could not be more please with the whole experience!

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Reliable service, prompt, efficient, reasonable pricing

Reliable service, prompt, efficient, reasonable pricing

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Prompt courteous service

Prompt courteous service

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The workers were professional and friendly. They worked efficiently and explained everything to me without too much pressure. ...

The workers were professional and friendly. They worked efficiently and explained everything to me without too much pressure. I was not interested in any extras this time as I needed to discuss options with my husband and they did not pressure me which was nice. I will be more likely to return because of their respect for my responses.

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excellent customer service with explanations on all services

excellent customer service with explanations on all services

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No pressure to add additional services and providing a list of potential service needs to watch for over the course of the near ...

No pressure to add additional services and providing a list of potential service needs to watch for over the course of the near future.

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Great staff, fast service very knowledgeable. No pressure to buy anything else just recommendations made.

Great staff, fast service very knowledgeable. No pressure to buy anything else just recommendations made.

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Quick service on a busy day. Explained everything quickly and clearly with no pressure.

Quick service on a busy day. Explained everything quickly and clearly with no pressure.

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Excellent service knowledge and friendly staff , hard working guys

Excellent service knowledge and friendly staff , hard working guys

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I didn't have to change the oil myself and the guys are friendly.

I didn't have to change the oil myself and the guys are friendly.

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The staff and employees were fantastic. They were professional, courteous and very polite. People like that make you want to com ...

The staff and employees were fantastic. They were professional, courteous and very polite. People like that make you want to come back again and again.

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They always do a great job checking everything and letting me know what i need to keep an eye on. Super friendly about everythin ...

They always do a great job checking everything and letting me know what i need to keep an eye on. Super friendly about everything. They ask me about other products they have but i never feel pressured to buy those things.

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Nate was geat place was speedy and always are pros!

Nate was geat place was speedy and always are pros!

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great service for an affordable price provided by a good staff

great service for an affordable price provided by a good staff

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Professional service

Professional service

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I trust the guys in this location!! They explain is what is happening or if they note issues with my vehicle

I trust the guys in this location!! They explain is what is happening or if they note issues with my vehicle

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Friendly, knowledgeable and respectful staff!

Friendly, knowledgeable and respectful staff!

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I have never paid this much for an oil change before. I had a family emergency and needed to leave the state quickly, but needed ...

I have never paid this much for an oil change before. I had a family emergency and needed to leave the state quickly, but needed an oil change. I decided to try out this place. Where I usually go only costs me $35.00 for the service and they do not charge additional to top the fluids. I paid twice as much here.

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This is our second time using this service center. We have been completely satisfied both times.

This is our second time using this service center. We have been completely satisfied both times.

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Sevice Tech was very polite and explained what needed attention.

Sevice Tech was very polite and explained what needed attention.

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Nate helped me and was wonderful. Very helpful and knowledgeable

Nate helped me and was wonderful. Very helpful and knowledgeable

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Very nice workers told every thing they were doing, why they were doing it and the cost of each service. Also told me about futu ...

Very nice workers told every thing they were doing, why they were doing it and the cost of each service. Also told me about future problem I will have but do not have to correct now.

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After I left Valvoline, I went to the GMC dealer to check on a recall. While there, I asked about the price of an oil change fo ...

After I left Valvoline, I went to the GMC dealer to check on a recall. While there, I asked about the price of an oil change for my specific make vehicle and found out that it was about 30% less expensive at the dealer. While I appreciate the quicker service at Valvoline, I think it is too high of a premium.

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Love the staff here!

Love the staff here!

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QuickProfessionalCourteous

QuickProfessionalCourteous

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The oil change price was two times more costly than the same service offered by Ford, and the include tire rotation. Also, when ...

The oil change price was two times more costly than the same service offered by Ford, and the include tire rotation. Also, when you charge so much for synthetic oil, it should last longer than three thousand miles . It's designed to last at least 5k.

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Quick, courteous, and efficient.

Quick, courteous, and efficient.

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Three guys were there and they were pretty quick. I heard what they were checking on and knew they checked a lot of things. Th ...

Three guys were there and they were pretty quick. I heard what they were checking on and knew they checked a lot of things. They reminded me about my windshield wipers from my last visit, and glad they were able to replace them for me. They always show me my oil level when done. I love the peace of mind I get when I leave there, that crew is awesome.

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Always great service,

Always great service,

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Despite the fact that there were only 2 guys in the garage and 2 cars to deal with they were quick and extremely nice even with ...

Despite the fact that there were only 2 guys in the garage and 2 cars to deal with they were quick and extremely nice even with my toddler being unpleasant in the backseat.

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I know they are supposed to offer services they feel need pointed out what they feel I need. But when I go in and say just an oi ...

I know they are supposed to offer services they feel need pointed out what they feel I need. But when I go in and say just an oil change, I don't want asked if I need services I feel I don't need at the time. Plus the services you offer other then oil changes, are way too expensive for me. I can't afford $149.00 for a transmission fluid change. How do you justify that price? I can only afford your oil changes, and the coupon helps. I live alone, and retired, so I am relying on my own income. I will always get my oil changed at your service place, but will never afford other services.

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The guys were fast and friendly.

The guys were fast and friendly.

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I was told my receipt would be e-mailed to me. I have yet to receive it.

I was told my receipt would be e-mailed to me. I have yet to receive it.

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Friendly, courteous and efficient service personnel.

Friendly, courteous and efficient service personnel.

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What can you be highly satisfied about? It's an oil change, it went smoothly.

What can you be highly satisfied about? It's an oil change, it went smoothly.

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I only pulled in to have my oil checked and he said I needed a quart. Not time for a oil change. He was friendly and helpful

I only pulled in to have my oil checked and he said I needed a quart. Not time for a oil change. He was friendly and helpful

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Everyone there was very nice and very efficient. They mentioned other offers they had but did not pressure me to buy anything el ...

Everyone there was very nice and very efficient. They mentioned other offers they had but did not pressure me to buy anything else. Plus they did an overall check on my car (lights, tires, windshield wipers). Great experience and will highly recommend to others!

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The cost for an oil change is too high

The cost for an oil change is too high

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I trust that I am not being ripped off. It is a little more expensive than other places, but I trust the employees to not take ...

I trust that I am not being ripped off. It is a little more expensive than other places, but I trust the employees to not take advantage, just because I am a woman

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Nice Manager and staff

Nice Manager and staff

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Great fast service as always! The crew is awesome

Great fast service as always! The crew is awesome

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Friendly, courteous and respectful service , as always.

Friendly, courteous and respectful service , as always.

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Very friendly staffExplained everything they were doing.Made me aware of things that needed servicedVery fast and efficientNo wa ...

Very friendly staffExplained everything they were doing.Made me aware of things that needed servicedVery fast and efficientNo wait time to get in

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John and Cody were very helpful and informed me ognon everything as they serviced my car.

John and Cody were very helpful and informed me ognon everything as they serviced my car.

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Always friendly service

Always friendly service

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The guys working were great! It was just two of them, but they were both so nice and friendly and working together to get cars ...

The guys working were great! It was just two of them, but they were both so nice and friendly and working together to get cars in and out from both bays. And they were clearly having fun. It was nice to see, and they made me laugh a few times too. It was a great visit

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Cody and his coworker worked as a team thruout.

Cody and his coworker worked as a team thruout.

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Fast efficient friendly service

Fast efficient friendly service

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I find it the best way to keep my car in top condition.

I find it the best way to keep my car in top condition.

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Very classy fellas working that day. Very upbeat and very polite. Oil change was fast and efficient.

Very classy fellas working that day. Very upbeat and very polite. Oil change was fast and efficient.

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Staff were friendly and very efficient. Great for my lunch break service

Staff were friendly and very efficient. Great for my lunch break service

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Staff were GREAT! The manager (Cody) and assistant manager (can't remember his name right now but an excellent employee) on duty ...

Staff were GREAT! The manager (Cody) and assistant manager (can't remember his name right now but an excellent employee) on duty during my visit did a fantastic job!!

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I like the service provided by your people

I like the service provided by your people

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Quick and friendly service. Nice job!

Quick and friendly service. Nice job!

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Friendly staff

Friendly staff

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Quick and courteous

Quick and courteous

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The young men were courteous. The service was fast. They allowed me to use a coupon. They just did a great job.

The young men were courteous. The service was fast. They allowed me to use a coupon. They just did a great job.

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They were short handed, with only two workers, so the wait time was a little longer than usual. Also, since they were short sta ...

They were short handed, with only two workers, so the wait time was a little longer than usual. Also, since they were short staffed, they didn't seem to work as efficiently as usual. They bounced between the two vehicles in the bay and at times second guessing if they already checked something.

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received excellent customer service, both friendly and knowledgeable.

received excellent customer service, both friendly and knowledgeable.

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Quick easy and fully informed by the tech.

Quick easy and fully informed by the tech.

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Copy the manager on duty was polite, professional, and very understanding. His team worked without issue and didn't let the out ...

Copy the manager on duty was polite, professional, and very understanding. His team worked without issue and didn't let the outside weather bother their spirits.

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I think they really went above and beyond with replacing my headlights. The headlights were in an inconvenient location and VERY ...

I think they really went above and beyond with replacing my headlights. The headlights were in an inconvenient location and VERY difficult to get to. Yet, the staff persisted and got me on the road again.

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The manager Cody worked on my car. He was very friendly and I appreciated no pressure to get extra service that wasn’t needed

The manager Cody worked on my car. He was very friendly and I appreciated no pressure to get extra service that wasn’t needed

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Perfect is impossible

Perfect is impossible

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They always do a great job when I go! I’ve probably been taking my car here since it had 150,000 miles on it and there are over ...

They always do a great job when I go! I’ve probably been taking my car here since it had 150,000 miles on it and there are over 310,000 now.

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Fast friendly service.

Fast friendly service.

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Fast service. No pressure for extras. Good explanation of services

Fast service. No pressure for extras. Good explanation of services

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Quick service and the young man who serviced my car was very friendly. I think his name was Cory. He was super nice and actual ...

Quick service and the young man who serviced my car was very friendly. I think his name was Cory. He was super nice and actually made the visit fun. I would go back just to see him!

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Nate was very courteous,

Nate was very courteous,

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The professionalism and friendliness of the technician was above and beyond.

The professionalism and friendliness of the technician was above and beyond.

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As a manager in customer service I know good employees when I see them. Cody & John were absolutely amazing. I’ve been coming t ...

As a manager in customer service I know good employees when I see them. Cody & John were absolutely amazing. I’ve been coming to this location off of Whitehall road just because of them. Every time I use their services they do a full check up on my vehicle, make great recommendations and fully explain and answer any questions I have. Overall I always have great experiences with these guys & they have definitely gained my trust in their work. They define great customer service & absolutely deserve recognition!

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Been going to this station for years never had a problem great staff.

Been going to this station for years never had a problem great staff.

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A customer came in after me and both Service Techs left me to work on this person's vehicle. I think it was because that person ...

A customer came in after me and both Service Techs left me to work on this person's vehicle. I think it was because that person was complaining about an AC issue

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Very friendly staff who seemed to know what they were doing. Didn’t feel pressured on anything but was still very informed on th ...

Very friendly staff who seemed to know what they were doing. Didn’t feel pressured on anything but was still very informed on the services available.

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The technicians were very knowledgeable and very easy to talk to.

The technicians were very knowledgeable and very easy to talk to.

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Competent staff and great service and work completed in a timely manner.

Competent staff and great service and work completed in a timely manner.

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I told the staff up front that I was only interested in an oil change and nothing else. The attempts to sell additional service ...

I told the staff up front that I was only interested in an oil change and nothing else. The attempts to sell additional services started and continued. I politely said no the first few times and then felt the need to be more emphatic that I wanted JUST the oil change. The attempts to sell additional services reduced but did not completely stop.

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The manager, Cody, was very knowledgable and explained things well. He made me aware of additional services I could buy but he d ...

The manager, Cody, was very knowledgable and explained things well. He made me aware of additional services I could buy but he did not pressure me. The overall experience was good, as usual.

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Good and friendly staff

Good and friendly staff

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very satisfied

very satisfied

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The crew of men in this facility are always pleasant, efficient and helpful with their service. They are professional and seem t ...

The crew of men in this facility are always pleasant, efficient and helpful with their service. They are professional and seem to work very well with each other. They seem to enjoy what they do and seem proud of how they service their customers.

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Very informative, polite and quick.

Very informative, polite and quick.

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great staff that provide a quality service for a reasonable price in a short amount of time

great staff that provide a quality service for a reasonable price in a short amount of time

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I normally change my own oil and can change filters. It was just more convenient for me to purchase services this time, and it's ...

I normally change my own oil and can change filters. It was just more convenient for me to purchase services this time, and it's more expensive than if I had gone to a regular garage and considerably more expensive than if I done it myself. I don't like being pressured to purchase additional items, but in this instance they were needed.

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I didn't have to wait I was in and out within 20 minutes great service and the employees were nice..

I didn't have to wait I was in and out within 20 minutes great service and the employees were nice..

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The service reminder message in my car was not reset.

The service reminder message in my car was not reset.

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Both guys were very friendly and definitely did not pressure me to buy additional services. I felt they were knowledgeable and h ...

Both guys were very friendly and definitely did not pressure me to buy additional services. I felt they were knowledgeable and helpful!

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they did their job

they did their job

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Good Customer Service

Good Customer Service

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The team was very pleasant and quickly took care of my car.

The team was very pleasant and quickly took care of my car.

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The facility was understaffed. There were only 2 technicians trying to serve 2 bays with several cars waiting. As a result the t ...

The facility was understaffed. There were only 2 technicians trying to serve 2 bays with several cars waiting. As a result the time required to complete the service took much longer than usual. Further, the technicians were "run ragged" and obviously frustrated. If this situation increase the potential for employee injury and customer dissatisfaction.

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Prompt courteous service.

Prompt courteous service.

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Staff was great. Very personal level and knowledgeable.

Staff was great. Very personal level and knowledgeable.

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The staff were very nice and helpful. I had many questions about my car

The staff were very nice and helpful. I had many questions about my car

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Good and thorough

Good and thorough

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The gentleman informed me of a belt that needed changed

The gentleman informed me of a belt that needed changed

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Very friendly and prompt service. Explained recommendations and the reason behind them. Very likely to return to this location ...

Very friendly and prompt service. Explained recommendations and the reason behind them. Very likely to return to this location.

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Staff was polite, knowledgeable, all around professional

Staff was polite, knowledgeable, all around professional

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These guys are always friendly and professional. They work quickly but thoroughly. Will continue to use this location

These guys are always friendly and professional. They work quickly but thoroughly. Will continue to use this location

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Quick friendly service. Knowledge of the staff was excellent.

Quick friendly service. Knowledge of the staff was excellent.

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This valvoline is awesome! All staff are friendly and great at helping and communicating! Cody is the man there! He usually alwa ...

This valvoline is awesome! All staff are friendly and great at helping and communicating! Cody is the man there! He usually always takes care of me and is the friendliest of them all! Highly recommend Cody if you go there

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A lot of times I feel very pressured during oil changes but I did not. He recommend things that I could have done but was not at ...

A lot of times I feel very pressured during oil changes but I did not. He recommend things that I could have done but was not at all pushy. I appreciate that.

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The cost of the engine flushing suggested ($70) and which I accepted seemed very high for what was done.

The cost of the engine flushing suggested ($70) and which I accepted seemed very high for what was done.

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nice folks working there when i was there...they k new their job well/ just good old talking and making you feel at home...tha ...

nice folks working there when i was there...they k new their job well/ just good old talking and making you feel at home...thank you... steven.E

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Always great service and timely. You do not have to wait or schedule an appointment.

Always great service and timely. You do not have to wait or schedule an appointment.

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Two things: (1) when the attendant checked the in-cabin air filter, it had clearly been infested with mice or chipmunks or somet ...

Two things: (1) when the attendant checked the in-cabin air filter, it had clearly been infested with mice or chipmunks or something. He used a shop vac to clean out the duct behind the filter. (2) when describing the things he'd checked, the attendant mentioned a couple things that were in great shape, especially given how many miles our vehicle has. That increases my confidence that any concerns he raises are legitimate.

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Knowledgeable courteous and prompt staff. Answered all questions I had.

Knowledgeable courteous and prompt staff. Answered all questions I had.

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The young men who serviced my vehicle were very courteous and pleasant while efficiently completing the service. Their feedback ...

The young men who serviced my vehicle were very courteous and pleasant while efficiently completing the service. Their feedback and comments on the potential service needs of my vehicle were very helpful, and they were not given with any sense of pressure to have the services done immediately, and by them. I use this location for all 4 of my vehicles' oil changes because of the consistency and quality of their service. No reason to go anywhere else.

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Service was prompt, assistant manager was nice. No problems!

Service was prompt, assistant manager was nice. No problems!

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Good service. Little pressure to purchase extra services.

Good service. Little pressure to purchase extra services.

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This question show a lack of understanding of statistical distributions. "Highly Satisfied" is not a score that should be assum ...

This question show a lack of understanding of statistical distributions. "Highly Satisfied" is not a score that should be assumed and require an explanation if it not achieved. Rather if it is achieved, that exceptional experience should be explained. In the vernacular, they done good. You should be proud of them.

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Very professional, knowledgeable and courteous.

Very professional, knowledgeable and courteous.

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Stay knew by name!

Stay knew by name!

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fast and complete. not pushy.

fast and complete. not pushy.

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friendly knowledgeable staff. quick service. l

friendly knowledgeable staff. quick service. l

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The mechanics were knowledgeable and were able to complete the service quickly and effectively.

The mechanics were knowledgeable and were able to complete the service quickly and effectively.

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The guys were very professional during my visit. They needed a little extra time with changing the differential fluid in my vehi ...

The guys were very professional during my visit. They needed a little extra time with changing the differential fluid in my vehicle, and they kept me updated what was going on and explaining the plan to complete the service. This service had never been done since I have owned the vehicle for the past 90,000 miles.

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Quality educated staff

Quality educated staff

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Am a long time customer, have always been highly satisfied.

Am a long time customer, have always been highly satisfied.

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The guys were polite, informative, & worked quickly.

The guys were polite, informative, & worked quickly.

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John explained everything he did and why. My trucks oil was not changed the time before until it was like pudding. We had to r ...

John explained everything he did and why. My trucks oil was not changed the time before until it was like pudding. We had to rinse it because it was still thick. Great customer service

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filled me up with synthetic and told me that it was appropriate for my car.

filled me up with synthetic and told me that it was appropriate for my car.

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Every one of the employees was friendly, courteous and knowledgeable. As I sat in car during the service, the positive interacti ...

Every one of the employees was friendly, courteous and knowledgeable. As I sat in car during the service, the positive interactions between the crew were terrific. I wish I could remember everyone's name so as to commend them personally.I have always had quick service, have never felt pressured for additional services, and have been satisfied with the extra services I did choose.Not sure if all Valvoline service centers are this good, but I would highly recommend this one.

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Great Guys

Great Guys

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I find that I can get an oil change from the dealer for 49.95. this service also includes fluid check with a safety inspection a ...

I find that I can get an oil change from the dealer for 49.95. this service also includes fluid check with a safety inspection and tire rotation.

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knowledgeable and friendly staff

knowledgeable and friendly staff

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The manager was very helpful and told me what I needed to do to fix my car problem

The manager was very helpful and told me what I needed to do to fix my car problem

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The team was friendly, efficient, and through.

The team was friendly, efficient, and through.

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Very fast and convenient with a fair price

Very fast and convenient with a fair price

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Very prompt and courteous and you could see the actual work being done.

Very prompt and courteous and you could see the actual work being done.

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was pleased with the service and the mechanic that did the work was very thorough but not pushy

was pleased with the service and the mechanic that did the work was very thorough but not pushy

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I felt very pressured into buy upgrades, which I do not appreciate.

I felt very pressured into buy upgrades, which I do not appreciate.

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Friendly, knowledgeable service personnel. Effective at their job.

Friendly, knowledgeable service personnel. Effective at their job.

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I was notified that there was a larger issue with my vehicle. I got it repaired at an authorized service center. The problem was ...

I was notified that there was a larger issue with my vehicle. I got it repaired at an authorized service center. The problem was noticed by valvoline before it became much worse and may have prevented a roadside breakdown

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The people were very through communicated well. They knew what they were doing.

The people were very through communicated well. They knew what they were doing.

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You are fast, and very professional.

You are fast, and very professional.

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Fast and very friendly people.

Fast and very friendly people.

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The staff pointed out a potential problem that needed to be repaired by the dealer.

The staff pointed out a potential problem that needed to be repaired by the dealer.

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Very pleasant and efficient staff.

Very pleasant and efficient staff.

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All were friendly, helpful and efficient. New vehicle, so they offered to show me how to reset the oil change warning ... just ...

All were friendly, helpful and efficient. New vehicle, so they offered to show me how to reset the oil change warning ... just one example of what I appreciated.

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knowledge fixed my windshield wiper problem

knowledge fixed my windshield wiper problem

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He told me a filter needed changed that just was changed and then agreed it looked new.

He told me a filter needed changed that just was changed and then agreed it looked new.

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NAthan and the guys were great, as usual. Been going to this valvoline ever since I bought this new vehicle and stopped changing ...

NAthan and the guys were great, as usual. Been going to this valvoline ever since I bought this new vehicle and stopped changing my own oil. Fantastic service

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Cody was extremely nice and answered any and all questions I had without getting frustrated. He was very friendly, knowledgeable ...

Cody was extremely nice and answered any and all questions I had without getting frustrated. He was very friendly, knowledgeable, and quick, as well as the other two men helping him. He was very thorough in any explanations I needed without being condescending or repetitive.

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Recommended services I wouldn't have otherwise known about and talked about the pros and cons of doing it or not. Very informati ...

Recommended services I wouldn't have otherwise known about and talked about the pros and cons of doing it or not. Very informative and helpful.

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I was highly satisfied with the staff and service they provided

I was highly satisfied with the staff and service they provided

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Guys were friendly and helpful.

Guys were friendly and helpful.

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I just wanted an oil change and ended up having 3 other services completed and turned down 2 others. The employees were very nic ...

I just wanted an oil change and ended up having 3 other services completed and turned down 2 others. The employees were very nice about it but every time I go I feel pressured to have so many things done.

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Cody was very attentive to what I needed and solved problem I was having with steering. He and John were so friendly and wonderf ...

Cody was very attentive to what I needed and solved problem I was having with steering. He and John were so friendly and wonderful to work with.

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The staff was very courteous.

The staff was very courteous.

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You guys know what you are doing

You guys know what you are doing

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Very convenient, fast and friendly. Whats not to like.

Very convenient, fast and friendly. Whats not to like.

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Knowledge and courtesy

Knowledge and courtesy

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Because, as you can see from my survey responses, I really resent the fact you have your staff (who are very friendly) offer ser ...

Because, as you can see from my survey responses, I really resent the fact you have your staff (who are very friendly) offer services which actually aren't needed but are only recommended under "extreme" conditions. I like the convenience, the price is about the same as the dealer, and the staff are typically pleasant.

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Nathan and John were very thorough and fun to be around.

Nathan and John were very thorough and fun to be around.

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The staff was professional and discovered two lights out on my vehicle from their thorough walk through of light checks and flui ...

The staff was professional and discovered two lights out on my vehicle from their thorough walk through of light checks and fluid checks

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Service guys were friendly, attentive, explained everything they did. Place was clean, warm and inviting

Service guys were friendly, attentive, explained everything they did. Place was clean, warm and inviting

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Service was great techs were very knowledgeable and friendlyThe manager was great too

Service was great techs were very knowledgeable and friendlyThe manager was great too

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Very nice techs

Very nice techs

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The staff was very friendly and professional. They explained everything.

The staff was very friendly and professional. They explained everything.

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They were right on my vehicle to do the oil change, check tires, and fluids

They were right on my vehicle to do the oil change, check tires, and fluids

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The technician was very friendly and the service was fast.

The technician was very friendly and the service was fast.

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Quick process

Quick process

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The service technician provided the services requested in a helpful manner without trying to up sell to servic s I didn't need

The service technician provided the services requested in a helpful manner without trying to up sell to servic s I didn't need

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waiting in my car, courteous staff, outlined costs/services very well

waiting in my car, courteous staff, outlined costs/services very well

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Cody and crew were respectful, efficient and friendly

Cody and crew were respectful, efficient and friendly

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Well trained pleasant staff

Well trained pleasant staff

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I have always appreciated the promptness of the service and the quality of the service provided.

I have always appreciated the promptness of the service and the quality of the service provided.

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Technicians were friendly and worked efficiently.

Technicians were friendly and worked efficiently.

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They do a great job.

They do a great job.

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Drove in, got the oil change I needed, drove out and got on my way. Perfect.

Drove in, got the oil change I needed, drove out and got on my way. Perfect.

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I trust them

I trust them

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Just came in for a bulb replacement. Then to find out my radiator had a tiny leak. Was very pleased with the 3 gentlemen who too ...

Just came in for a bulb replacement. Then to find out my radiator had a tiny leak. Was very pleased with the 3 gentlemen who took care of me. I hope the business treats the way the employees treat their guest. My service was phenomenal!

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Only because of their Being busy, waited 25 min.

Only because of their Being busy, waited 25 min.

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Friendly staff, referred a local machine for engine maintenance. Very cold outside, warm in the shop, very friendly and knowledg ...

Friendly staff, referred a local machine for engine maintenance. Very cold outside, warm in the shop, very friendly and knowledgeable guys!

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Dave, Nate, and Josh were excellent.

Dave, Nate, and Josh were excellent.

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The staff. Is always friendly and courteous. Very professional.

The staff. Is always friendly and courteous. Very professional.

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Nate was very professional

Nate was very professional

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I have been going there for about 10 years I trust all they do.

I have been going there for about 10 years I trust all they do.

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Fast service

Fast service

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Staff very friendly and polite. Also helpful. Merry Christmas and keep up the positive attitudes.

Staff very friendly and polite. Also helpful. Merry Christmas and keep up the positive attitudes.

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Colby was very clear and polite.

Colby was very clear and polite.

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I did not have a lot of time and the service was quick and easy. Everything was explained well.

I did not have a lot of time and the service was quick and easy. Everything was explained well.

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The manager of this location was absolutely amazing. He was very informative and extremely friendly. We are completely satisfied ...

The manager of this location was absolutely amazing. He was very informative and extremely friendly. We are completely satisfied with how we were serviced and the car is performing great.

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Did another nice job. No bull, just an oil change. Always come here and always recommend.

Did another nice job. No bull, just an oil change. Always come here and always recommend.

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Friendly and knowledgeable staff. Fast and efficient service

Friendly and knowledgeable staff. Fast and efficient service

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John and Cody were great to work with, they had great knowledge of the vehicle and the products that were needed to complete the ...

John and Cody were great to work with, they had great knowledge of the vehicle and the products that were needed to complete the oil change.

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The guys are courteous, efficient, and knowledgeable!

The guys are courteous, efficient, and knowledgeable!

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The staff was easy to talk to and friendly.

The staff was easy to talk to and friendly.

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Quick and courteous

Quick and courteous

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Nate was great, he explained all he was doing. Very professional!

Nate was great, he explained all he was doing. Very professional!

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Got in, got what I needed, got right out. Fantastic visit.

Got in, got what I needed, got right out. Fantastic visit.

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Fast service. Knowledge and friendly

Fast service. Knowledge and friendly

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Always have good service when visiting a Valvoline

Always have good service when visiting a Valvoline

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Prompt, professional and courteous service.

Prompt, professional and courteous service.

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My oil light was on even though it was not time for an oil change. They checked my oil level and added two quarts.

My oil light was on even though it was not time for an oil change. They checked my oil level and added two quarts.

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John the guy who talked to me was very friendly and knowledgeable. Oil was very bad and he showed and explained it to me withou ...

John the guy who talked to me was very friendly and knowledgeable. Oil was very bad and he showed and explained it to me without making me stupid.

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The staff is always friendly and the service is fast.

The staff is always friendly and the service is fast.

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Hello, the servicemen were very nice. I didn't have to wait. They were thorough and had me out the door in 30 minutes. I have ne ...

Hello, the servicemen were very nice. I didn't have to wait. They were thorough and had me out the door in 30 minutes. I have never been to this location before W. Whitehall. The service men at Village Dr. are also very nice and efficient. I just didn't realize this one was around the corner from my house, very convenient.

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The team works great together. Everything needed or recommended is explained with no pressure. Great job.

The team works great together. Everything needed or recommended is explained with no pressure. Great job.

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Respectful and informative customer service.

Respectful and informative customer service.

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I receive emails after I go to Valvoline that include a discount. THAT DOES NOT HELP ME AND THEY EXPIRE BEFORE MY NEXT CHANGE N ...

I receive emails after I go to Valvoline that include a discount. THAT DOES NOT HELP ME AND THEY EXPIRE BEFORE MY NEXT CHANGE NEEDED. The employee told me he hears that from many customers

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Convenient, no hassle, easy to understand people.

Convenient, no hassle, easy to understand people.

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Service was performed in a timely manner. Communication was clear and concise.

Service was performed in a timely manner. Communication was clear and concise.

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NATE and John(I believe his name was) were very friendly and explained the process very well. They offered me other services, BU ...

NATE and John(I believe his name was) were very friendly and explained the process very well. They offered me other services, BUT did NOT pressure me(which I appreciate). Nate apologized for the time it took for my oil change several time,(must have been an issue with another customer's situation). But I thought it was very timely and efficient service and had NO problem with it. Nate was very hard-working and really seemed to care about my car and service. If I was his boss I would give him a raise try to retain good employees like him. Thank You!

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No obstacles, comfrey place to wait, staff handled everything.

No obstacles, comfrey place to wait, staff handled everything.

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very pleasant experience. I am a new resident of Sate college. I will gladly return to your shop. I expect to use some of your a ...

very pleasant experience. I am a new resident of Sate college. I will gladly return to your shop. I expect to use some of your additional services. Thanks Bob Walter.. P.S. I expect to keey my car for a long long time, your service will help.

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I like going here, it's quick most of the time, service is friendly and the one time I had a problem the manager was sure to rec ...

I like going here, it's quick most of the time, service is friendly and the one time I had a problem the manager was sure to rectify it quickly.

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Customer service is always top notched. Friendly and knowledgeable staff

Customer service is always top notched. Friendly and knowledgeable staff

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It takes the time of a normal oil change. I go to Walmart and it's an hour or longer wait yes it's cheaper but they don't use as ...

It takes the time of a normal oil change. I go to Walmart and it's an hour or longer wait yes it's cheaper but they don't use as good as loyal as Valvoline. So yes I will 100% go back when my oil needs changed or any other services that they can do that will help me not have to do everything to my car myself

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Friendly customer service. No nonsense. Treated me like a customer should be treated. In and out quickly which is how I like it

Friendly customer service. No nonsense. Treated me like a customer should be treated. In and out quickly which is how I like it

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This is my first visit. Satisfied with the service. I can't say I am highly satisfied with one visit.

This is my first visit. Satisfied with the service. I can't say I am highly satisfied with one visit.

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Quick, friendly, knowledgeable, communicative, service with a smile.

Quick, friendly, knowledgeable, communicative, service with a smile.

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Very knowledgeable, quick and affordable

Very knowledgeable, quick and affordable

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Technician was courteous, knowledgeable, and attentive.

Technician was courteous, knowledgeable, and attentive.

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The service guys are always friendly and fast. It would be cheaper if I did it myself but sometimes it's not worth the hassle. N ...

The service guys are always friendly and fast. It would be cheaper if I did it myself but sometimes it's not worth the hassle. Never had an issue with valvoline.

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Staff are friendly and professional and although I think some of the offered services are premature based on the vehicle's age/m ...

Staff are friendly and professional and although I think some of the offered services are premature based on the vehicle's age/mileage, the staff don't go overboard in pushing the sale of those services.

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I love their service and I trust them to do the best job.

I love their service and I trust them to do the best job.

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Always very professional.friendly service

Always very professional.friendly service

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as always, efficient polite personable remembers their long time customers, even remembered us when we first started coming

as always, efficient polite personable remembers their long time customers, even remembered us when we first started coming

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They were very friendly, and knew everything my car needed... I will definitely be going back.. Thanks

They were very friendly, and knew everything my car needed... I will definitely be going back.. Thanks

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Good technician

Good technician

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The staff are quick and friendly. Will continue to use the same location.

The staff are quick and friendly. Will continue to use the same location.

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I didn't have to wait, the staff was very pleasant, and I didn't feel pressured to buy anything that I didn't want.

I didn't have to wait, the staff was very pleasant, and I didn't feel pressured to buy anything that I didn't want.

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Fast Service

Fast Service

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The guys are great. They get me in and out quickly and don't pressure me into buying things I don't need while still making sur ...

The guys are great. They get me in and out quickly and don't pressure me into buying things I don't need while still making sure to take care of my car.

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Quick and competent! Explained what was being done and checked all that was needed.

Quick and competent! Explained what was being done and checked all that was needed.

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The only thing they did not do was turn off the service engine light inside the car.

The only thing they did not do was turn off the service engine light inside the car.

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Just convenient to my house.

Just convenient to my house.

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convienient

convienient

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Efficient, prompt and friendly service I can trust

Efficient, prompt and friendly service I can trust

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Very friendly staff. Very efficient.

Very friendly staff. Very efficient.

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Rattling off the list of services is a waste of time. I just wanted an oil change

Rattling off the list of services is a waste of time. I just wanted an oil change

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Quick and great service. Was able to use a coupon for $10.

Quick and great service. Was able to use a coupon for $10.

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Easy in, easy out. Staff member I was dealing with was very knowledgeable about my type of vehicle (KIA-GDI).

Easy in, easy out. Staff member I was dealing with was very knowledgeable about my type of vehicle (KIA-GDI).

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It waws quick they looked every thing over told me what was about to go bad what needed replaced and cared about my vehicle

It waws quick they looked every thing over told me what was about to go bad what needed replaced and cared about my vehicle

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Fast, friendly, no pressure

Fast, friendly, no pressure

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great staff. quick service. feel confident in their services.

great staff. quick service. feel confident in their services.

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They answered all of my questions. The service was quick and no nonsense.

They answered all of my questions. The service was quick and no nonsense.

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Fast, efficient service. Clearly explained all of the options and why. In particular, Dave was extremely helpful and knowledge ...

Fast, efficient service. Clearly explained all of the options and why. In particular, Dave was extremely helpful and knowledgeable. He also made sure to double check that all services were performed properly before I checked out.

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Quick service. Like that the entire truck is gone over and fluids filled

Quick service. Like that the entire truck is gone over and fluids filled

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It was fast and friendly

It was fast and friendly

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Always a wonderful experience at this Valvoline

Always a wonderful experience at this Valvoline

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everything was explained in detail. The gentleman was very receptive to my questions and honest without being pushy

everything was explained in detail. The gentleman was very receptive to my questions and honest without being pushy

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Price is to high compare to other location in state college

Price is to high compare to other location in state college

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Truly excellent service!

Truly excellent service!

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Very quick. Courteous. Explained everything

Very quick. Courteous. Explained everything

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The cost for the oil change is too expensive

The cost for the oil change is too expensive

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Competent service staff!

Competent service staff!

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im satisfied because of the great value in price, its not just an oil change when they check all most everything on your car ... ...

im satisfied because of the great value in price, its not just an oil change when they check all most everything on your car ... all your lights, tire pressure fluids etc. its just a great deal !

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Had to wait extra time due to only two guys on duty. (Plus one outside smoking.)

Had to wait extra time due to only two guys on duty. (Plus one outside smoking.)

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The man who helped me checked my Transmission fluid and by adding fluid, my transmission shifted easier

The man who helped me checked my Transmission fluid and by adding fluid, my transmission shifted easier

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I had two kids under the age of two in the car and this was very convenient and the staff was great

I had two kids under the age of two in the car and this was very convenient and the staff was great

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I needed a tail light replaced quickly, but was unable to wait for the vehicle due to an appointment. George was helpful, under ...

I needed a tail light replaced quickly, but was unable to wait for the vehicle due to an appointment. George was helpful, understanding, and respectful! They solved my problem and allowed me to keep all of my commitments at the same time!

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My car sat low and they helped in and out with caution.

My car sat low and they helped in and out with caution.

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Cody, John and George always know what my vehicle needs, and they service my request(s) very quickly.Always have great recommend ...

Cody, John and George always know what my vehicle needs, and they service my request(s) very quickly.Always have great recommendations for any inquiries I may have as well.

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I was on my way to work and the associate quickly and thoroughly completed my oil change on my new car. I had time to spare when ...

I was on my way to work and the associate quickly and thoroughly completed my oil change on my new car. I had time to spare when he was finished; he even shared information about my new car i was NOT yet aware of, and helped me to reset the low oil indicator system. I appreciated that he made me aware of any additional maintenance needs BUT did not pressure me.

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The service is great but unless you don't have someone with the ability to do the work (I do...my husband was a mechanic) the pr ...

The service is great but unless you don't have someone with the ability to do the work (I do...my husband was a mechanic) the pricing is through the roof. I thought I would save him work but the cost did not justify the means.

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I simply want an oil change.I don't want new wiper bladesDon't want AC servicedDon't want radiator flushAn OIL change -- quit tr ...

I simply want an oil change.I don't want new wiper bladesDon't want AC servicedDon't want radiator flushAn OIL change -- quit trying to oversell or I am going to quit going

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I always go to this site. They are very knowledgable and never push anything on me. I appreciate their quick service so I am o ...

I always go to this site. They are very knowledgable and never push anything on me. I appreciate their quick service so I am on my way in no time.

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Quick and efficient

Quick and efficient

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I always get my oil changed there and like the service. Never had a problem,

I always get my oil changed there and like the service. Never had a problem,

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As always, the staff at this Valvoline is INCREDIBLY helpful. John found loose tire caps and went out of his way to replace them ...

As always, the staff at this Valvoline is INCREDIBLY helpful. John found loose tire caps and went out of his way to replace them for me. I regularly receive this type of excellent service from this location. I have been going there for 14 years and the staff is the reason why.

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Price was very good with the coupon I had. I am not sure if I come back if I do not have a coupon

Price was very good with the coupon I had. I am not sure if I come back if I do not have a coupon

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The guy who actually checked me out wasn't unpleasant but was overly pleasant either was probably just having a bad day. I'm jus ...

The guy who actually checked me out wasn't unpleasant but was overly pleasant either was probably just having a bad day. I'm just used to having a little more friendliness. The first guy that helped me was very nice and talkative but he had to go downstairs I assume to do the work under the car

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I Know the Guys working there. Rick

I Know the Guys working there. Rick

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Friendly, courteous, fast

Friendly, courteous, fast

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Quality, Quick and Friendly Service.

Quality, Quick and Friendly Service.

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The staff was very knowledgeable and was able to answer all my questions. They were very quick and efficient while still being e ...

The staff was very knowledgeable and was able to answer all my questions. They were very quick and efficient while still being extremely polite and taking time to explain things.

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Just wasn't but I will always return because of price

Just wasn't but I will always return because of price

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Quick, friendly, and efficient service

Quick, friendly, and efficient service

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Fast and professional.

Fast and professional.

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Very fast and freindley service and answered all my questions iOk asked.

Very fast and freindley service and answered all my questions iOk asked.

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Cost is a bit expensive, but service is good.

Cost is a bit expensive, but service is good.

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Love having my car serviced at this location. I am a busy Mom and when I have a few minutes I just stop over and get the car se ...

Love having my car serviced at this location. I am a busy Mom and when I have a few minutes I just stop over and get the car serviced. The guys are always very friendly.

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I did not feel pressured as I have been in the past to buy services.

I did not feel pressured as I have been in the past to buy services.

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It is quick to use this station. The men that work there have been there for at least several years so there is a continuity. W ...

It is quick to use this station. The men that work there have been there for at least several years so there is a continuity. We like the price and also the coupons.

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George is a great guy.

George is a great guy.

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Were very busy. Got in as soon as finished with customers. Apologized for wait.

Were very busy. Got in as soon as finished with customers. Apologized for wait.

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Great service and answered all my questions

Great service and answered all my questions

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Just took a little longer that I thought it would

Just took a little longer that I thought it would

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Professional service and good value

Professional service and good value

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Everyone is always nice and they do very well at there work

Everyone is always nice and they do very well at there work

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The customer service is always professional and Courteous!They always have time to explain what they are doing.. and answer all ...

The customer service is always professional and Courteous!They always have time to explain what they are doing.. and answer all questions

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These guys take care of me and my car-ALWAYS

These guys take care of me and my car-ALWAYS

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They not only talked with me during the service, they showed me the results of what they did each step of the way ! ! ! !I highl ...

They not only talked with me during the service, they showed me the results of what they did each step of the way ! ! ! !I highly recommend them to keep your vehicle in top condition ! ! !

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I appreciate how the managing tech, George, remembers be each time. All of the techs are very nice, efficient and professional. ...

I appreciate how the managing tech, George, remembers be each time. All of the techs are very nice, efficient and professional. You could not want more from them as a customer and if I were their manager, I would be quite proud of their performance.Nancy Brink, B. S., M. Ed.Administrative Support StaffGraduate Enrollment ServicesThe Graduate School114 Kern Graduate Building University Park, PA 16801(814)865-1795www.gradschool.psu.edu

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The service was fast once I got into the service area, the staff was friendly, and my car is running great.

The service was fast once I got into the service area, the staff was friendly, and my car is running great.

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Fast and great service

Fast and great service

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Once I got into the center, the service was courteous and fairly quick.

Once I got into the center, the service was courteous and fairly quick.

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It was fast and efficient, no appointment necessary.

It was fast and efficient, no appointment necessary.

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always friendly and fast.

always friendly and fast.

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I've been going to this Valvoline location for approximately 8 years. The service is always outstanding. George runs a great ope ...

I've been going to this Valvoline location for approximately 8 years. The service is always outstanding. George runs a great operation!

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Professional Service

Professional Service

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The mechanics are helpful and friendly. They tell you about what could be replaced but don't pressure you to buy. Quick servi ...

The mechanics are helpful and friendly. They tell you about what could be replaced but don't pressure you to buy. Quick service

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Technicians were so nice and kind!

Technicians were so nice and kind!

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Was told something was wrong with A/C pressure but would have to pay $139.99 diagnostic charge.

Was told something was wrong with A/C pressure but would have to pay $139.99 diagnostic charge.

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The technician was very professional and friendly. They found a little creature made a nest in my air cleaner and they cleaned ...

The technician was very professional and friendly. They found a little creature made a nest in my air cleaner and they cleaned it out and showed me that is was still fine and didn't pressure me to purchase a new one.

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Good service

Good service

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This is my regular location and the employees have been there for some time now and are always efficient and friendly!

This is my regular location and the employees have been there for some time now and are always efficient and friendly!

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Got what I came for. An oil change.

Got what I came for. An oil change.

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The guys recognized that it was going to be a long wait for both bays and came out to tell me. I just needed a new headlight bu ...

The guys recognized that it was going to be a long wait for both bays and came out to tell me. I just needed a new headlight bulb so I knew my service wouldn't take long and I was content to wait. But they just replaced my bulb right there while I was waiting outside the bays! This Valvoline is always customer service oriented!

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Cody and Troy were efficient and professional. Valvoline always knows my history of service and the service crew was helpful in ...

Cody and Troy were efficient and professional. Valvoline always knows my history of service and the service crew was helpful in future recommendations. Great experience as usual. Thanks.

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Fast and efficient.

Fast and efficient.

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Pleasant staff , nice clean environment . I like how the staff explains the condition of my car items , good or bad .

Pleasant staff , nice clean environment . I like how the staff explains the condition of my car items , good or bad .

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First time using a company like this and the overall customer service and atmosphere was relaxed and friendly. No pressure in p ...

First time using a company like this and the overall customer service and atmosphere was relaxed and friendly. No pressure in purchasing additional items and the explanation of future issues that could go wrong and what u could need were explained to full detail.

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Great service

Great service

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Good customer service. Checked all fluid levels and provided me a full report.

Good customer service. Checked all fluid levels and provided me a full report.

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It is kind of expensive but it is quick and painless, so I keep coming back.

It is kind of expensive but it is quick and painless, so I keep coming back.

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Friendly and Fast - good advice

Friendly and Fast - good advice

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This is not my first time visiting Valvoline. I always go to Valvoline when need service done on my car. I will continue.

This is not my first time visiting Valvoline. I always go to Valvoline when need service done on my car. I will continue.

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Fast,friendly service

Fast,friendly service

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Great customer service

Great customer service

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I'm not going to pay $75 or $80 for a high synthetic oil that would take me at home less then 5 minutes to change the oil and fi ...

I'm not going to pay $75 or $80 for a high synthetic oil that would take me at home less then 5 minutes to change the oil and filter at less the $20 EASILY.

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The 0-20W oil that my new Odyssey requires was not available at the standard oil change rate. I had to use the more expensive s ...

The 0-20W oil that my new Odyssey requires was not available at the standard oil change rate. I had to use the more expensive synthetic blend. I have always been very satisfied with our local Valvoline staff and the way they treat me. I just had to pay more for this oil change than I expected.

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The price is way too high!! I could not use any of my Exclusive Oil Change Offer coupons because they had expired. I was then of ...

The price is way too high!! I could not use any of my Exclusive Oil Change Offer coupons because they had expired. I was then offered $3.00 discount on the expired coupon, which simply paid for my sales tax. I will not be returning to Valvoline for service because your prices are just simply not competitive. The service personnel were very good, but the price for service is not good.Save some money....don't send any more discount offers by mail.

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No wait time, and service was professional and timely

No wait time, and service was professional and timely

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The service pros were friendly and informative.

The service pros were friendly and informative.

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Clean, fast, professional service and staff

Clean, fast, professional service and staff

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My engine needed a cleaning and the staff explained the process completely.

My engine needed a cleaning and the staff explained the process completely.

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It was quick and the service was great

It was quick and the service was great

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Staff was very helpful and efficient

Staff was very helpful and efficient

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This has always been an excellent location, and the wait was only because I got there on a Saturday morning at 11:30 and was the ...

This has always been an excellent location, and the wait was only because I got there on a Saturday morning at 11:30 and was the last in line before it closed.

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quick, easy, great service

quick, easy, great service

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Every service was explained to me

Every service was explained to me

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Fast service. Mechanic very knowledgeable and explained everything quite clearly.

Fast service. Mechanic very knowledgeable and explained everything quite clearly.

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This was great service - somethig rare anymore in other service providers. The guys were very friendly, professional and efficie ...

This was great service - somethig rare anymore in other service providers. The guys were very friendly, professional and efficient. There was no wait this time. At other visits at this station I may have been behind another customer, but the wait was never excessive. This team is a keeper!

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All of the staff were very professional. They all did a great job!

All of the staff were very professional. They all did a great job!

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The service was extremely quick. The staff were friendly in suggesting additional services, but they did not push hard.

The service was extremely quick. The staff were friendly in suggesting additional services, but they did not push hard.

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The older gentleman who performed my oil change went very in depth during each step, fully explaining exactly what he'd be doing ...

The older gentleman who performed my oil change went very in depth during each step, fully explaining exactly what he'd be doing. 10/10 for service for sure

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Upcharge pressure

Upcharge pressure

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Professional and curtious staff. Fast effecient service

Professional and curtious staff. Fast effecient service

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The Guys did a Great Job.

The Guys did a Great Job.

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I've never used an instant oil change place before, and was pleasantly surprised by how easy it is. They did mention other serv ...

I've never used an instant oil change place before, and was pleasantly surprised by how easy it is. They did mention other services, but were not pushy. I'm ok with that, though I have my own preference for where I get auto repair work done. After all, you guys probably can't stay in business on oil changes alone!

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Service was pretty quick and painless. Price was nice!

Service was pretty quick and painless. Price was nice!

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Got the job done in a timely and convenient manner.

Got the job done in a timely and convenient manner.

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Very professional

Very professional

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Because I spent more than I wanted to, but I needed it done.

Because I spent more than I wanted to, but I needed it done.

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staff was friendly and explained everything clearly

staff was friendly and explained everything clearly

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What's wrong with being satisfied. It's an oil change not brain surgery.

What's wrong with being satisfied. It's an oil change not brain surgery.

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They did a good job.

They did a good job.

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Have used this Valvoline station for many years with both our cars and would recommend to anyone.

Have used this Valvoline station for many years with both our cars and would recommend to anyone.

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The cost of my oil change was $90.00 which is unreal to pay this much for literally just an oil change, I supplied my own oil fi ...

The cost of my oil change was $90.00 which is unreal to pay this much for literally just an oil change, I supplied my own oil filter. I felt robbed after waiting over 30mins to get into the bay.

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I am tired of your company always trying to sell people "extras." My air filter was just change at my last oil change (at a Val ...

I am tired of your company always trying to sell people "extras." My air filter was just change at my last oil change (at a Valvoline). When they pulled it out it was not that dirty, but of course you make your employees up-sell the customers. If it wasn't my air filter change should have been updated on my account so that your mechanic is made aware. Like most people I use your company in the winter because it is just easier than changing it myself/lying on my cold garage floor. However, the customer experience is always poor there since your company tries to upsell everyone.

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courtesy

courtesy

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Ronald McDonald told me to write this

Ronald McDonald told me to write this

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I always know I can get in and out and get the service I need in a timely manner.

I always know I can get in and out and get the service I need in a timely manner.

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The service personnel were very friendly, explained what was needed, and chatted with me while performing the service.

The service personnel were very friendly, explained what was needed, and chatted with me while performing the service.

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Friendliness and professionalism of staff

Friendliness and professionalism of staff

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Super nice people

Super nice people

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I was satisfied because I asked for an oil change and wasn't pressured into buying other services I didn't ask for.

I was satisfied because I asked for an oil change and wasn't pressured into buying other services I didn't ask for.

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I was highly satisfied with my visit today!

I was highly satisfied with my visit today!

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great work and fast

great work and fast

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Excellent customer service and very quick turnaround time.

Excellent customer service and very quick turnaround time.

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Very friendly, and great service!

Very friendly, and great service!

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They are courteous, fast, get right to it. I never have a long wait. It suits a very busy life style.

They are courteous, fast, get right to it. I never have a long wait. It suits a very busy life style.

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People r friendly nd helpful they explained the situation of the car .

People r friendly nd helpful they explained the situation of the car .

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Friendly staff. Streamlined service. Staff begin work on vehicle as soon as you pull in.

Friendly staff. Streamlined service. Staff begin work on vehicle as soon as you pull in.

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it was quick and the men were polite

it was quick and the men were polite

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I do not always look at my bill following the service but I did notice that when I was sitting in my car the person entering det ...

I do not always look at my bill following the service but I did notice that when I was sitting in my car the person entering details onto the computer turned the monitor when he noticed I was looking. The charges that were added were small, $3 for extra oil I was not informed that I needed extra oil and I would be have been informed of this prior to just adding this to the bill. I also was not informed that anything was wrong with the drain plug gasket or that it was replaced. Yes these items only totalled $4.00 but the fact that they were just added to the bill without my knowledge makes we not trust valvoline. This has not been my experience at other locations and I have been using valvoline for many years and many cars. Now I wonder did I get new oil did they change the filter as noted...

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Speed of service

Speed of service

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The techs at this facility are friendly, knowledgeable and efficient. they conduct themselves professional.

The techs at this facility are friendly, knowledgeable and efficient. they conduct themselves professional.

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John Dave And Troy did excellent on my vehicle very informative it smelled like bacon grease and Dave kept talking about meeting ...

John Dave And Troy did excellent on my vehicle very informative it smelled like bacon grease and Dave kept talking about meeting with 5 guys after work? No idea what that was about overall good service

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Pricing is a little high

Pricing is a little high

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Excellant employees , very pleasant and couteous

Excellant employees , very pleasant and couteous

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Got my oil changed at a good price

Got my oil changed at a good price

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As always every one there went right to their work as soon as I was in place.they always treet me as if I was their only custome ...

As always every one there went right to their work as soon as I was in place.they always treet me as if I was their only customer for that day.

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A little pricey

A little pricey

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I enjoy a quick service. What I want, when I want it, that is why I use Valvoline

I enjoy a quick service. What I want, when I want it, that is why I use Valvoline

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The person who attended to our car was very courteous and the manager, George, was very welcoming. George always shows genuine c ...

The person who attended to our car was very courteous and the manager, George, was very welcoming. George always shows genuine concern for customer satisfaction.

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My dashboard indicator keeps telling me to change my oil soon. Generally the staff resets it. I find the msg annoying and inconv ...

My dashboard indicator keeps telling me to change my oil soon. Generally the staff resets it. I find the msg annoying and inconvenient. I want to see mileage and other pertinent dashboard information.

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The service was immediate and the service tech was informative. Offered other services that are needed and I will return for the ...

The service was immediate and the service tech was informative. Offered other services that are needed and I will return for these services...

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The young man that was working on my car is very friendly and knowledgeable. I have been going there for a few years it is clos ...

The young man that was working on my car is very friendly and knowledgeable. I have been going there for a few years it is close to where I live so very convenient.

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I figured they wouldnt have 10-40. Its hard to find anywhere these days. But they let me use my own oil and filter which made it ...

I figured they wouldnt have 10-40. Its hard to find anywhere these days. But they let me use my own oil and filter which made it a little cheaper even. Gave my car a good look over. Made me aware of what needed done and what they did in house and at what price. I usually change my own oil but I moved recently and didnt have the tools I needed. For the price Id be likely to comeback until I get the tools I need

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I love Valvoline Instant Oil Change. I can have me vehicle serviced on my time. and I don't have to wait or put my car in the sh ...

I love Valvoline Instant Oil Change. I can have me vehicle serviced on my time. and I don't have to wait or put my car in the shop for the whole day and then find a ride to go to work. The guys there are great at explaining what is going on and what their recommendations are and the reason for them.

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Quickly in and out, lights, tires and all fluid levels checked

Quickly in and out, lights, tires and all fluid levels checked

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Highly satisfied to me exceeds expectations. This visit met all my expectations but I can't say they exceeded them.

Highly satisfied to me exceeds expectations. This visit met all my expectations but I can't say they exceeded them.

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Quick, efficient, friendly.

Quick, efficient, friendly.

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I am able to get in and out quickly, and get the service that I need.

I am able to get in and out quickly, and get the service that I need.

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Quick, friendly, not pushy and FAST!

Quick, friendly, not pushy and FAST!

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I got a discount coupon in my email and it reminded me to go in and get service. The service was quick and it was in and out in ...

I got a discount coupon in my email and it reminded me to go in and get service. The service was quick and it was in and out in no time. The men were very polite and I feel special when i go there. I know my car is being taken care of.

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i clicked the wrong button and i cant go back so i am highly sattisfied

i clicked the wrong button and i cant go back so i am highly sattisfied

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The service team was friendly and honest.

The service team was friendly and honest.

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They are always helpful, professional and courteous

They are always helpful, professional and courteous

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The usual good service from George and his crew.

The usual good service from George and his crew.

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The man was very nice once I got in side, there was no one ahead of me either, the oil change was quick and thorough

The man was very nice once I got in side, there was no one ahead of me either, the oil change was quick and thorough

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I use this valvoline often and sadly I don't fill out this survey after every visit- I have a great experience every time I am t ...

I use this valvoline often and sadly I don't fill out this survey after every visit- I have a great experience every time I am there. Today especially, the staff and manager himself went above and beyond what their job was when it came to my vehicle, and were (as always) especially courteous, pleasant, and helpful. I would like to thank and commend the staff at this valvoline, especially the three gentlemen who assisted me today. Thank you! :)

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Fast service and friendly staff

Fast service and friendly staff

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Professional, fast, trustworthy, and a good value for my dollar

Professional, fast, trustworthy, and a good value for my dollar

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Very quick and efficient. Offered me advice as to new tires to get for my vehicle.

Very quick and efficient. Offered me advice as to new tires to get for my vehicle.

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I had heard bad things about the instant oil change places in general, but I was in a bit of a time rush, so I tried them. They ...

I had heard bad things about the instant oil change places in general, but I was in a bit of a time rush, so I tried them. They were fast and courteous. I needed an upgraded filter and extra oil, so I was charged a bit more than I expected, but I understand.

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Great quick and friendly service. You guys explained everything extremely well

Great quick and friendly service. You guys explained everything extremely well

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Staff is professional, friendly and helpful.

Staff is professional, friendly and helpful.

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Ended up spending more than I originally thought when going in.

Ended up spending more than I originally thought when going in.

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The service person was clean, professional, direct, honest, and had an attitude for service. Even though he knew that I was from ...

The service person was clean, professional, direct, honest, and had an attitude for service. Even though he knew that I was from out of state, the service was great.

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The staff are very friendly and efficient.

The staff are very friendly and efficient.

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The person who waited on me was very friendly.

The person who waited on me was very friendly.

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Changed my oil quickly, which is what I wanted. no fuss!

Changed my oil quickly, which is what I wanted. no fuss!

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I was able to have my car serviced over my lunch hour - while sitting in the car! The technician was very kind, knowledgeable, ...

I was able to have my car serviced over my lunch hour - while sitting in the car! The technician was very kind, knowledgeable, and thorough. It was a 10-out-of-10 experience!

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Always a great experience. Good price, expert work.

Always a great experience. Good price, expert work.

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The staff were friendly and informative. True professionals who deserve much credit for the work they perform.

The staff were friendly and informative. True professionals who deserve much credit for the work they perform.

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Friendly staff and prompt service

Friendly staff and prompt service

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I came for an oil change and got an oil change, how can I be highly satisfied when I got what I expected, nothing more and nothi ...

I came for an oil change and got an oil change, how can I be highly satisfied when I got what I expected, nothing more and nothing less. I got what I expected and paid for.

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Quick and easy - your staff is great to work with.

Quick and easy - your staff is great to work with.

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George the manager runs a tight ship. Always informative and never high-pressure.

George the manager runs a tight ship. Always informative and never high-pressure.

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The men at the bay and underneath were professional across the board - beginning and completing my work on time and expeditiousl ...

The men at the bay and underneath were professional across the board - beginning and completing my work on time and expeditiously.

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The people that work at this location are always polite and friendly. They seem pretty happy and that makes for a better custom ...

The people that work at this location are always polite and friendly. They seem pretty happy and that makes for a better customer experience. Keep your employees happy and they will keep your customers happy.

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Every time I go there I am impressed with how friendly and helpful the staff is.

Every time I go there I am impressed with how friendly and helpful the staff is.

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Service technician was friendly, knowledgeable, and did not pressure me to purchase extra services.

Service technician was friendly, knowledgeable, and did not pressure me to purchase extra services.

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I would like to not wait for service.

I would like to not wait for service.

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Good as always .

Good as always .

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The gentleman whom worked with me was extremely through. Many times I have felt my vehicle was "overlooked" not checked for ever ...

The gentleman whom worked with me was extremely through. Many times I have felt my vehicle was "overlooked" not checked for everything included in the oil change. This young man ensured all boxes were checked which left me with a feeling of satisfaction.

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Great employees have not used Valvoline in a few years much improvement from the past

Great employees have not used Valvoline in a few years much improvement from the past

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The service was performed very quickly. The service attendant explained when I needed additional items (such as the filter) and ...

The service was performed very quickly. The service attendant explained when I needed additional items (such as the filter) and what the items were for. The service attendant was very friendly.

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People are friendly, nice and highly responsible.

People are friendly, nice and highly responsible.

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The staff double checked the work done at the previous viocLocation. Impressive!

The staff double checked the work done at the previous viocLocation. Impressive!

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The person who spoke with me the most, George, was very friendly and careful to explain every step of the process. I didn't hav ...

The person who spoke with me the most, George, was very friendly and careful to explain every step of the process. I didn't have to wait. George was already standing at the door waiting to help me pull in. The service was quick, and the techs took the time to check tires, lights, and other parts of the car. The staff seemed genuinely happy to be there and happy to help.

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Just nice people.

Just nice people.

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its a great deal and its convenient

its a great deal and its convenient

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No particular reason

No particular reason

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