RECENT REVIEWS
Lauren P.
4/28/2026
5.0 out of 5.0
The guys were very nice Terrel the manager was extremely helpful! I would go back to this location just because of the customer service! Thanks guys!
Valvoline Instant Oil Change
Thanks for the 5 stars! We're glad you trusted our store on 2285 Farrow Parkway with your oil change service. Your review keeps our engines—and yours—running smoothly.
Neil B.
4/26/2026
1.0 out of 5.0
Let me tell you about what happened to me. It appears that Valvoline only works for you when everything goes right with them. But when you have a problem they turn their back on you and pretend you don’t exist. I used them 3 times and all went well. Then came the fourth time. They changed my oil and I drove my car to do a few errands, came home and parked my car in the garage. The next morning I backed out of my garage and saw oil on my floor. I took pictures and took them to Valvoline. They checked the car and told me everything was fine. I took my car to my mechanic. He dropped my skid plate and all the oil came running out. He cleaned up everything, refilled the car, started it and oil started coming out from the oil filter. He videotaped everything. I took the video to Valvoline and they told me it wasn’t their fault. I have them my contact info and told them I wanted my money back and wanted to talk to a manager. That was the last I heard from them. I guess Valvoline doesn’t have a satisfaction guarantee, or anyone that cares.
Valvoline Instant Oil Change
Hi, Neil. My name is Jamie; I work with the Social Media Team at VIOC. I'm so sorry to hear about your experience. An investigation is needed to further address these concerns. We do not have any record of an investigation associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the process and/or receive further guidance.
Melanie F.
4/26/2026
5.0 out of 5.0
Terrell is 10/10 customer service and knows his stuff. From the moment you drive in and the moment you drive out he is straight forward and transparent and makes the process seemless. Each time we come Terell takes care of us and goes above and beyond. Give this gentleman a raise. Antonio is a great team member, the whole staff at this location is amazing. I have visited other Valvoline locations and this one is our preferred. They take care of all of our family cars and take care of my work truck for my business. If you’re a business owner I highly recommend this Valvoline location at 2285 Farrow Parkway, Myrtle Beach, SC, 29577!
Don’t forget to come on days they have specials such as 50% off on select services and utilize their coupons online.
Valvoline Instant Oil Change
Thanks for the great review! Our team at our store on 2285 Farrow Parkway is always happy to help with oil changes and preventive vehicle maintenance. We appreciate your support.
