Hamilton Place

PROFESSIONAL DETAILED

PROFESSIONAL DETAILED

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Staff was great and I was in and out of there super fast. Those guys work hard.

Staff was great and I was in and out of there super fast. Those guys work hard.

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They were all friendly and very knowledgeable...they even fixed an issue underneath my car rhat I wasn't aware of til the oil ch ...

They were all friendly and very knowledgeable...they even fixed an issue underneath my car rhat I wasn't aware of til the oil change.

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Good quick service

Good quick service

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Great interaction with technicians and very friendly

Great interaction with technicians and very friendly

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The crew at Valvoline did a great job. I did not have to wait, and the entire oil change process only took about 20 minutes to c ...

The crew at Valvoline did a great job. I did not have to wait, and the entire oil change process only took about 20 minutes to complete.

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Super fun staff. Love the communication and the yelling. Created a fun yet relaxing visit.

Super fun staff. Love the communication and the yelling. Created a fun yet relaxing visit.

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The staff was very knowledgeable and friendly. Made suggestions about the best way to make my vehicle run at optimum sufficiency ...

The staff was very knowledgeable and friendly. Made suggestions about the best way to make my vehicle run at optimum sufficiency. I will definitely be coming back in the future.

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Great service

Great service

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My oil service light was not reset on my visit.

My oil service light was not reset on my visit.

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My goo to for oil change 😊

My goo to for oil change 😊

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VERY COURTEOUS AND QUICK SERVICE

VERY COURTEOUS AND QUICK SERVICE

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Quick and super efficient! The staff was so friendly too.

Quick and super efficient! The staff was so friendly too.

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Christopher assisted me and took care of me with friendliness and patience! He brought to my attention that I had a filter behin ...

Christopher assisted me and took care of me with friendliness and patience! He brought to my attention that I had a filter behind my glove compartment that I had no idea was there, he looked at it and with no pressure offered me to get it changed out which I did!! My air flow in my car is much better!!! I noticed the staff working together as a team with friendliness and not looking stressed out! I love to come here for my oil changes! Fast and thorough and friendly service! Thank you!!! 😀

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Courteous, very friendly, professional and efficient staff

Courteous, very friendly, professional and efficient staff

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Fast and convenient.

Fast and convenient.

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They let me know the wait time and also found a problem as soon as I pulled in

They let me know the wait time and also found a problem as soon as I pulled in

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Great staff the guys always do a good job. There are lots of places to have my oil changed their positive attitude always brings ...

Great staff the guys always do a good job. There are lots of places to have my oil changed their positive attitude always brings us back.

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Great people to work with !!

Great people to work with !!

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The staff were very friendly and super quick with my oil change. Even though there was already a car ahead of me I only waited l ...

The staff were very friendly and super quick with my oil change. Even though there was already a car ahead of me I only waited less than two minutes and I was greeted almost immediately on arrival. The procedure was quick and streamlined and they didn't pressure me to make any extra purchases.

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The staff person was very helpful and provided great services.

The staff person was very helpful and provided great services.

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Wait time was long. I don't know if I'm getting a good deal on filters vs buying my own.

Wait time was long. I don't know if I'm getting a good deal on filters vs buying my own.

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Quick friendly service. Nice crew, very happy work environment. 🌟🌟🌟🌟🌟

Quick friendly service. Nice crew, very happy work environment. 🌟🌟🌟🌟🌟

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Mitchell was my CSR and was EXTREMELY polite, informative and knowledgeable!

Mitchell was my CSR and was EXTREMELY polite, informative and knowledgeable!

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Very courteous, clear, David Munford was very helpful

Very courteous, clear, David Munford was very helpful

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I am just so impressed. Everyone was kind and professional. They seemed to go out of their way to make sure I was taken care o ...

I am just so impressed. Everyone was kind and professional. They seemed to go out of their way to make sure I was taken care of. The service was quick and I loved the way I was kept updated along the way. I COULD go elsewhere, but why in the world would I want to. I am very happy.

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Extremely pleased!!Very friendly staffExtremely professional

Extremely pleased!!Very friendly staffExtremely professional

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Overall I think the guys (William and team) provide great service. My issue is your cost being almost twice that of competitors. ...

Overall I think the guys (William and team) provide great service. My issue is your cost being almost twice that of competitors. Even the Toyota dealership doesn’t charge as much for same service. I really like getting in and out of VOIC but I’ve had good experiences elsewhere for much less.

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Very friendly and knowledgeable.

Very friendly and knowledgeable.

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I can honestly say that the service I received at this location turned my day around. Even though they were busy, the employees ...

I can honestly say that the service I received at this location turned my day around. Even though they were busy, the employees seemed to be in great spirits and made it fun to be in the atmosphere. I didn't feel pressured to buy any additional services, just informed about what I should be on the lookout for soon. It was a great experience and if I lived closer to Chattanooga this would definitely be my go-to oil change spot.

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They were very time efficient

They were very time efficient

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The people were all very friendly, great customer service and fast service! The only reason I will not be returning is because I ...

The people were all very friendly, great customer service and fast service! The only reason I will not be returning is because I cannot afford to pay $60+ for an oil change again. I had a coupon for an oil change so I thought I’d give it a shot. Still broke the bank... It was nice not having to make an appointment and wait for hours though so I guess that service is really what I was paying for this time around since I was going out of town soon and didn’t have time to make an appointment at a regular mechanic. All in all I was very satisfied with the service and one day if I’m rich I’ll start using this establishment more frequently.

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No wait. Good service.

No wait. Good service.

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they did not get oil off of under the car

they did not get oil off of under the car

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From the minute I pulled up to the entrance, the staff was smiling and very friendly. Everyone appeared happy and was very kind ...

From the minute I pulled up to the entrance, the staff was smiling and very friendly. Everyone appeared happy and was very kind to me. They were fast, appeared well trained, and I will be returning in 5000 miles :)

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Your technician was AMAZING. I went in for a bad break light and he informed me that my tire was also flat. He took the time to ...

Your technician was AMAZING. I went in for a bad break light and he informed me that my tire was also flat. He took the time to fill the tire and heard that it was a real leak. Had he not checked or mentioned it, I would have gotten right on the road and potentially hurt myself and others. It's hard finding good customer service and people that genuinely care. I have been a customer since 2004 and I am not going anywhere . Thank you

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They we're friendly and making sure I felt taking care of what I needed.

They we're friendly and making sure I felt taking care of what I needed.

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Always professional

Always professional

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It was just a great friendly staff

It was just a great friendly staff

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Very friendly, helpful and attentive staff.

Very friendly, helpful and attentive staff.

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The technician did a great job explaining the services on offer and the cost of the services. When he found out I was going on a ...

The technician did a great job explaining the services on offer and the cost of the services. When he found out I was going on a trip, he asked everyone to expedite services.

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Just didn't seem like the manager was really interested in taking the time to wait on me after I showed him a coupon for a disco ...

Just didn't seem like the manager was really interested in taking the time to wait on me after I showed him a coupon for a discount.

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Best communication, respect, and service I have received ever.

Best communication, respect, and service I have received ever.

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The customer service was exceptional. I was informed when I first drove up of the approximate wait time. They made me aware of t ...

The customer service was exceptional. I was informed when I first drove up of the approximate wait time. They made me aware of the issues with my car but did not use pressure tactics. I appreciate that

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Great service. Friendly. Informative with any concerns. Expedite service yet detailed.

Great service. Friendly. Informative with any concerns. Expedite service yet detailed.

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They were short handed and the coupon code I had didn’t work. I waited over 1:30 hours for my oil change. Two employees were v ...

They were short handed and the coupon code I had didn’t work. I waited over 1:30 hours for my oil change. Two employees were very friendly and polite but the one working on my car specifically was not as educated on the processes and was more worried that it was time to go home than to complete my service.

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Very good experience. Great customer service !

Very good experience. Great customer service !

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I was very impressed with the knowledge the attendants had and the clear manner in which they answered all of my questions. I wi ...

I was very impressed with the knowledge the attendants had and the clear manner in which they answered all of my questions. I will definitely return for future service needs!

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Great crew, very knowledgeable and detailed... And fast...

Great crew, very knowledgeable and detailed... And fast...

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Quick, friendly and efficient service that was above my expectations.

Quick, friendly and efficient service that was above my expectations.

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Everyone helpful

Everyone helpful

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They are courteous, professional, & always willing to answer questions and explain services.

They are courteous, professional, & always willing to answer questions and explain services.

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I have been for years, and I always find great employees! I am thankful for a great coupon also to help me afford to return. I w ...

I have been for years, and I always find great employees! I am thankful for a great coupon also to help me afford to return. I would rather not go anywhere else!

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Service guy was knowledgeable and made sure I understood everything.

Service guy was knowledgeable and made sure I understood everything.

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The staff was friendly and courteous.

The staff was friendly and courteous.

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The technician explained everything and was very courteous.

The technician explained everything and was very courteous.

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There were a number of other customers, so we were there for longer than i would like

There were a number of other customers, so we were there for longer than i would like

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Efficient, courteous service and explained the services that were due for my car.

Efficient, courteous service and explained the services that were due for my car.

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Loved the positive energy and humor of the crew. Everyone knows their business, but they make it fun and are obviously having a ...

Loved the positive energy and humor of the crew. Everyone knows their business, but they make it fun and are obviously having a good time while taking care of their customers. BEST part, when they asked me to honk as I drove off if I appreciated their service, I gave a double honk and was rewarded with the sound of the entire crew yelling "woot woot!". Drove off as a Raving Fan :)

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Employees were very professional and courteous. Explained everything that was done plus also informed me about a couple of issue ...

Employees were very professional and courteous. Explained everything that was done plus also informed me about a couple of issues that I wasn’t aware of. Very pleased with the service and friendliness. Will definitely return for my next service!

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The men took the time to explain everything they did to my vehicle. They were knowledgeable and I felt I could trust them.

The men took the time to explain everything they did to my vehicle. They were knowledgeable and I felt I could trust them.

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It’s just an oil change. Nothing to get excited about. They did fine. If I trust them to change the oil on my BMW vehicles then ...

It’s just an oil change. Nothing to get excited about. They did fine. If I trust them to change the oil on my BMW vehicles then I suppose I am highly satisfied, since I keep coming back.

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High pricing

High pricing

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Always friendly and courteous

Always friendly and courteous

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Easy and quick

Easy and quick

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William always does a great job. The crew working the morning I came in did a great job! Everyone is so nice and has a great a ...

William always does a great job. The crew working the morning I came in did a great job! Everyone is so nice and has a great attitude!

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Straightforward, fast and great service!

Straightforward, fast and great service!

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The crew working there were all professional and very kind and engaging. They were very quick and knowledgeable and they made it ...

The crew working there were all professional and very kind and engaging. They were very quick and knowledgeable and they made it a great experience!

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Great Service!

Great Service!

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Close and fast

Close and fast

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I have used them for several changes,well satisfied.

I have used them for several changes,well satisfied.

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The people

The people

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I appreciated the fact that they knew exactly what my vehicle needed based upon the mileage and did not feel as if they were try ...

I appreciated the fact that they knew exactly what my vehicle needed based upon the mileage and did not feel as if they were trying to "sell" me services, but rather making sure my vehicle got what it needed.

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Because they did more the what I asked! They are very knowledgeable and careful with my vehicle.

Because they did more the what I asked! They are very knowledgeable and careful with my vehicle.

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Pleasant employees to deal with and prices were reasonable on all of my services.

Pleasant employees to deal with and prices were reasonable on all of my services.

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I did not even have to leave my car! The staff was excellent and they were telling me everything they were doing. I was fully aw ...

I did not even have to leave my car! The staff was excellent and they were telling me everything they were doing. I was fully aware of all the things going on during my visit!

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great oil change experience

great oil change experience

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I thank the young man and the other workers who took care of servicing my car. They were very curteous and efficient.The primar ...

I thank the young man and the other workers who took care of servicing my car. They were very curteous and efficient.The primary person also explained procedures and methods to get help when things go wrong. I had a bad problem about 2 to 3 years ago. That location was at the East Ridge store. He was very empathetic when I explained I was giving Valvoline a try once again.Thank You

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Great staff. Quick service. Friendly service. Clean bays.

Great staff. Quick service. Friendly service. Clean bays.

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It is very expensive compared to other oil changes I’ve gotten. I am not certain that it’s worth the extra money

It is very expensive compared to other oil changes I’ve gotten. I am not certain that it’s worth the extra money

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Always enjoy when I stop here. I don't feel pressured to buy or pay for a service that they don't think I need. I even went in f ...

Always enjoy when I stop here. I don't feel pressured to buy or pay for a service that they don't think I need. I even went in for a tire rotation and the mechanic advised that on my particular truck they didn't recommend taking the back tires to the front tires due to 4wd. I appreciated that. He even asked me if I had coupons!

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Quick and Thorough!

Quick and Thorough!

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Very friendly and informative. I love how in depth they checked my car including my lights and tires.

Very friendly and informative. I love how in depth they checked my car including my lights and tires.

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Quick service and friendly staff

Quick service and friendly staff

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fast friendly service

fast friendly service

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I went to a different Valvoline one time and they did not put the oil cap back on securely. I ended up with oil all over my engi ...

I went to a different Valvoline one time and they did not put the oil cap back on securely. I ended up with oil all over my engine. This one was very professional.

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EXCELLENT SERVICE AND COMMUNICATION.

EXCELLENT SERVICE AND COMMUNICATION.

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The staff was friendly and happy and confident. The place was clean and the service was preformed in a timely manner.

The staff was friendly and happy and confident. The place was clean and the service was preformed in a timely manner.

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Very friendly and very competent.

Very friendly and very competent.

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They were fast with the service once I got into the bay. They were nice, friendly, and knowledgeable.

They were fast with the service once I got into the bay. They were nice, friendly, and knowledgeable.

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The people that work there were friendly and look my car everywhere to be sure everything was right

The people that work there were friendly and look my car everywhere to be sure everything was right

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This is my third time visiting this location and I am always satisfied with the experience and service I receive. The staff are ...

This is my third time visiting this location and I am always satisfied with the experience and service I receive. The staff are excellent and professional! Will continue to visit this location for my oil changes.

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Christopher was fantastic! I needed several services and he helped make sure they were done quickly. They needed to order a part ...

Christopher was fantastic! I needed several services and he helped make sure they were done quickly. They needed to order a part and it arrived fast - the whole experience was great!

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This particular location is quick and dependable and always friendly.

This particular location is quick and dependable and always friendly.

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service was completed with no issues

service was completed with no issues

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I remember Darnell and Will the most because they were the most attentive, super efficient and friendly guys that i was persona ...

I remember Darnell and Will the most because they were the most attentive, super efficient and friendly guys that i was personally serviced by. They gave me first class service. And looking around, I saw that all staff were always in action, working together, and attentive to customers. I always enjoy coming here for oil change!

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Felt very rushed, like my car was unimportant. I carry children in my car and want it to be taken care of correctly and I felt l ...

Felt very rushed, like my car was unimportant. I carry children in my car and want it to be taken care of correctly and I felt like I was just about number and time to beat in the clock so it wasn’t inspected as well as I would like.

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Friendly, informative employees

Friendly, informative employees

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Fast efficient service

Fast efficient service

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I like the way I am treated at this location! I like the way information is shared and I like the courtesy of the technicians.

I like the way I am treated at this location! I like the way information is shared and I like the courtesy of the technicians.

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Great service! Great attitude!!! Great deal! I’ll be back!!! 👍🏻😄

Great service! Great attitude!!! Great deal! I’ll be back!!! 👍🏻😄

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The assistant manage recommended I replace an air filter under the dashboard that I didn't even know I had!

The assistant manage recommended I replace an air filter under the dashboard that I didn't even know I had!

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Clearly explained questions asked about items that should be serviced.

Clearly explained questions asked about items that should be serviced.

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The guys here always take good care of me. I have 3 vehicles I bring in regularly and I always get good service. Will does an ...

The guys here always take good care of me. I have 3 vehicles I bring in regularly and I always get good service. Will does an exceptional job and is very knowledgeable. Definitely recommend this location for anyone needing a good team.

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great service and friendly staff

great service and friendly staff

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The personnel at my valvoline oil change are ALWAYS!!!! very courteous and helpful and proficient...i could go on and on... Alwa ...

The personnel at my valvoline oil change are ALWAYS!!!! very courteous and helpful and proficient...i could go on and on... Always a great experience for me and my family!!!

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Manager on duty was extremely knowledgeable, friendly, and helpful. He did not try to OVERsell me on anything, and made me feel ...

Manager on duty was extremely knowledgeable, friendly, and helpful. He did not try to OVERsell me on anything, and made me feel better about my decision to hold off a few thousand more miles until my next differential fluid change. Super fast too. I wouldn't have believed they actually rotated my tires but for how dirty his coveralls suddenly were :)Brakes have been making strange noise since then, but I don't think it is related.

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service was prompt and quick no muss no fuss no pushy sales tactics

service was prompt and quick no muss no fuss no pushy sales tactics

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I was not pressured to buy more products. I am a regular customer, although, not at this location. I normally use the one on Cl ...

I was not pressured to buy more products. I am a regular customer, although, not at this location. I normally use the one on Cleveland, TN. But, I like both locations. They both seem thorough.

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The employees there are always so respectable and kind. They take their time to explain what they are doing and are never pushy. ...

The employees there are always so respectable and kind. They take their time to explain what they are doing and are never pushy. The manager Aaron Randolph always goes above and beyond for his customers, just by watching him. He appears to be a terrific manager.

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Professional service. Rep was attentive to my car and my requests.

Professional service. Rep was attentive to my car and my requests.

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Learned more about services offered that I was not aware of, and received prompt and friendly service.

Learned more about services offered that I was not aware of, and received prompt and friendly service.

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Friendly staff,quick service and really good explanations of services needed and not needed.

Friendly staff,quick service and really good explanations of services needed and not needed.

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The gentlemen were extremely nice. I appreciate how they explained everything. I liked how my air filter was placed right in fr ...

The gentlemen were extremely nice. I appreciate how they explained everything. I liked how my air filter was placed right in front of me so that when they finally showed it to me, I knew it was mine and not another one they were using to push a sale. My only concern is that this oil changed cost considerably more than I can get at the dealership or other oil change services.

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I was satisfied with the visit. I feel the pricing is too high for the synthetic oil change, but, the conventional with the $19. ...

I was satisfied with the visit. I feel the pricing is too high for the synthetic oil change, but, the conventional with the $19.99 special coupon was a good value. Thank you!

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Everything was taken care of!

Everything was taken care of!

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They are trained in the oil changes and other functions that you all provide for the customer. The prices are what makes me cri ...

They are trained in the oil changes and other functions that you all provide for the customer. The prices are what makes me cringe.

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Fast and professional

Fast and professional

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I always receive great service and the personnel are extremely professional and courteous.

I always receive great service and the personnel are extremely professional and courteous.

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I cannot remember the name of the awesome guy that helped me out but he made this experience a great one . This is he first time ...

I cannot remember the name of the awesome guy that helped me out but he made this experience a great one . This is he first time I have ever taken my own car through at Valvoline and he did not take advantage of that and made sure I understood every question he was asking . Hands down best service I have ever had .

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Although I am moving out of state and will no longer being visiting this particular Valvoline I had a great experience yes I had ...

Although I am moving out of state and will no longer being visiting this particular Valvoline I had a great experience yes I had to wait but it’s summer break and I didn’t have my kids so I didn’t mind waiting.

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I am always very satisfied with Valvoline's service! I trust completely the information given . I depend on them to keep my ca ...

I am always very satisfied with Valvoline's service! I trust completely the information given . I depend on them to keep my car running. Thanks guys !!!!

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The person who greeted me and spoke with me was well mannered and helpful. I think his name was Chris.

The person who greeted me and spoke with me was well mannered and helpful. I think his name was Chris.

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Had to wait quiet a long time but the staff did a good job once started.

Had to wait quiet a long time but the staff did a good job once started.

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Had ti wait. And no one came out to greet me or let me know how long the wait

Had ti wait. And no one came out to greet me or let me know how long the wait

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They were quick, friendly and knowledgeable. I felt very comfortable going there

They were quick, friendly and knowledgeable. I felt very comfortable going there

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I have used Valvoline before but this location is the best by far. I will be using these guys from now on. Quick, friendly, pro ...

I have used Valvoline before but this location is the best by far. I will be using these guys from now on. Quick, friendly, professional.

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I arrived ten minutes before it opened. I found it online near my Motel in Chattanooga. I was driving my wife's car home from Te ...

I arrived ten minutes before it opened. I found it online near my Motel in Chattanooga. I was driving my wife's car home from Texas and an oil change was long overdue, the maintenance required light was on. I gave the service man my zip code and he found my name for the services on my car at home in Trexlertown PA, he even pulled up my veterans discount. I wish I remembered his name. Your service was excellent as always, even more than 700 miles from home. Thank You! He even knew how to reset the oil change needed light, I would never have figured that out!

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Once William was on the job, things went OK. Prior to his arrival, the other techs were hesitant to work on my truck due to lac ...

Once William was on the job, things went OK. Prior to his arrival, the other techs were hesitant to work on my truck due to lack of experience with Toyota Tundra 4x4 transmission and transaxle. As a result, I had to come back an hour later after Will started his shift. Its good they backed off rather than try to do the work and run into issues.

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Prices higher than dealer pricing for most services

Prices higher than dealer pricing for most services

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The agent who wrote up my services was knowledgeable and personal, honored my valid coupon and requests, made appropriate small ...

The agent who wrote up my services was knowledgeable and personal, honored my valid coupon and requests, made appropriate small talk. He anticipated the service and had my ticket paid for and my dashboard reset before the 2 minutes were up on my oil check.

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Staff was very friendly and greeted me immediately

Staff was very friendly and greeted me immediately

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Staff provided opportunities for "add-on" services but were not overly pushy like some other places I have been (and don't retur ...

Staff provided opportunities for "add-on" services but were not overly pushy like some other places I have been (and don't return).

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No problems - a good staff

No problems - a good staff

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I go here repeatedly to get my truck and my wife's vehicle. Great guys who are always there to please. Probably the best Valvoli ...

I go here repeatedly to get my truck and my wife's vehicle. Great guys who are always there to please. Probably the best Valvoline that I have had an experience in dealing with.

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Quick and efficient service.

Quick and efficient service.

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The gentleman selling the service was more worried about talking to the lady in the other car about her dating life. He was almo ...

The gentleman selling the service was more worried about talking to the lady in the other car about her dating life. He was almost hanging in her car window. He became so distracted by her another service tech came over and actually took my payment. It was unprofessional and rude.

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Crew was very friendly, very efficient, did not pressure me about things I did not need; and were very efficient. I definitely ...

Crew was very friendly, very efficient, did not pressure me about things I did not need; and were very efficient. I definitely will return to the Valvoline on Gunbarrell.

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Service was as expected. There was courtesy and good communication.

Service was as expected. There was courtesy and good communication.

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I just really liked how friendly the staff was to me. They all spoke and we’re all very knowledgeable about there job.

I just really liked how friendly the staff was to me. They all spoke and we’re all very knowledgeable about there job.

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Quick, friendly service

Quick, friendly service

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Darrnell was really helpful and gave me advice on the repairs that where needed for my car. I like that I did not feel pressure ...

Darrnell was really helpful and gave me advice on the repairs that where needed for my car. I like that I did not feel pressure to buy additional services.

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Happy they don’t try to sell you things you don’t need

Happy they don’t try to sell you things you don’t need

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Everyone we spoke to(3 associates) we're all friendly and helpful. We continue to be amazed and how consistently friendly and h ...

Everyone we spoke to(3 associates) we're all friendly and helpful. We continue to be amazed and how consistently friendly and helpful the staff is at this location. Normally places of business have an "off" day, but this location never seems to have any issues.

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Super nice, super fast, didn’t badger me about buying more. Only suggestions.

Super nice, super fast, didn’t badger me about buying more. Only suggestions.

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Aaron and the team did a great job as usual! Thanks!

Aaron and the team did a great job as usual! Thanks!

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Every time I go to this Valvoline the service is always excellent !!!! the staff is friendly service is quick and you can tell ...

Every time I go to this Valvoline the service is always excellent !!!! the staff is friendly service is quick and you can tell they are serious about their work and making sure that they give us excellent service!!! I love this Valvoline , always use it and tell others that I really like going there because the service is quick and efficient!!! thank you for training your staff well !!!

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The customer service was great. The guys working there were very nice and asked if I had any questions and actually waited on a ...

The customer service was great. The guys working there were very nice and asked if I had any questions and actually waited on a response...Kudos

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The price, my Ford dealer is lower.

The price, my Ford dealer is lower.

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I can't remember the gentleman's name but he was very professional and courteous. This the second time he's worked on my vehicle ...

I can't remember the gentleman's name but he was very professional and courteous. This the second time he's worked on my vehicle and he deserves high remarks for distinguished service. Thank you

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The cover for the underside of my engine fell off by all but a thin flap about 24 hours after the service. Thankfully, it didn't ...

The cover for the underside of my engine fell off by all but a thin flap about 24 hours after the service. Thankfully, it didn't happen while driving, but nonetheless, it had not been reattached or secured properly. I took pictures yesterday evening, and this morning had to have my car towed to a service center because I was unable to drive it in its current state. I also missed work today due to this. So no, I am very unsatisfied about this experience.

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Technicians where very thorough and walked through all steps with me and let us know what they were doing at all times.

Technicians where very thorough and walked through all steps with me and let us know what they were doing at all times.

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The staff was friendly and extremely apologetic about my wait. They helped me choose an oil and were very honest.

The staff was friendly and extremely apologetic about my wait. They helped me choose an oil and were very honest.

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The employees were friendly and explained a question I had about the different types of oil.

The employees were friendly and explained a question I had about the different types of oil.

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My "GET AN OIL CHANGE, IDIOT!" message was not reset on my vehicle.It is the most annoying thing about my car - in fact, the ONL ...

My "GET AN OIL CHANGE, IDIOT!" message was not reset on my vehicle.It is the most annoying thing about my car - in fact, the ONLY annoying thing.

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The employees were courteous and friendly.

The employees were courteous and friendly.

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The staff at the location that I use are familiar with me and my vehicles and are friendly and respectful. They are also quick a ...

The staff at the location that I use are familiar with me and my vehicles and are friendly and respectful. They are also quick and dependable.

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Nice people, nice service & very good price.

Nice people, nice service & very good price.

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prompt and friendly customer service - knowledgable staff that worked at high efficiency to accommodate the many customers in li ...

prompt and friendly customer service - knowledgable staff that worked at high efficiency to accommodate the many customers in line.

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The person waiting on me was very knowledgeable about the product.But there be away that a customer can get the discount with ou ...

The person waiting on me was very knowledgeable about the product.But there be away that a customer can get the discount with out the coupon the last two times that I needed a oil change I forget to bring my coupon and they could not do anything about it. I know that as the customer I should bring it but when your not close and to drive back home and get it is really not worth it. When you take into account time and gas go home and return and then you figure that your on a fixed income.

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The computers were down and I didn't get a sticker. Also, I wanted help in resetting my oil change feature...... Other than tha ...

The computers were down and I didn't get a sticker. Also, I wanted help in resetting my oil change feature...... Other than that, great!

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Very Friendly Workers! Got the job done quick!!

Very Friendly Workers! Got the job done quick!!

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I really appreciated that they were open on Sunday.

I really appreciated that they were open on Sunday.

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Honestly? I've always gone to Walmart to get my oil changed, and this visit has really shown the drastic differences between the ...

Honestly? I've always gone to Walmart to get my oil changed, and this visit has really shown the drastic differences between the two services. Both establishments have a curteous greeting and the wait time is about the same, but the guy who helped with the change at Valvoline let me stay in my car and talked me through the service; checked my lights, recommended a new air filter since mine had seen better days, as well as being honest with me when I promoted about needing to rotate my tires. It was different, since I've always had to step out of my car and go sit in the waiting area, but it was a neat surprise. The entire ordeal took maybe 15-20 minutes, where as I normally wait 2-3 hours at Walmart. And the crew who helped me were very nice and cute, also a bonus.

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Valvoline is a trusted brand and I have used them for years even when out of town.

Valvoline is a trusted brand and I have used them for years even when out of town.

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The experience was good because service was quick

The experience was good because service was quick

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I went to this site several weeks before but their computers were down- They have always been polite and appeared to know their ...

I went to this site several weeks before but their computers were down- They have always been polite and appeared to know their job-the young man who was at the computer was knowledgeable, friendly and professional.

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The worker was very courteous and did a very thorough job while still able to communicate kindly during replacing my cabin featu ...

The worker was very courteous and did a very thorough job while still able to communicate kindly during replacing my cabin feature. I did not feel hurried or pushed into buying some upgrade like happens at my "normal" Valvoline station.

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The service technician was super friendly and talked to me in understandable terms and I did not feel pressured to pay for servi ...

The service technician was super friendly and talked to me in understandable terms and I did not feel pressured to pay for services or items I did not need. He also ran down the services performed at the end to make sure we were both on the same page about pricing and what was done. Overall, it was a stress-free and quick and I plan on coming back for my next service.

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1. Purchased full synthetic oil. About $100 charge. Came in the bucket like all other oils. How do I know that the oil is actual ...

1. Purchased full synthetic oil. About $100 charge. Came in the bucket like all other oils. How do I know that the oil is actually full synthetic? 2. Got asked same questions multiple times.

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Friendly staff who efficiently performed the work I needed.

Friendly staff who efficiently performed the work I needed.

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I was satisfied. I had a good experience. Everyone was very friendly and the service was quick

I was satisfied. I had a good experience. Everyone was very friendly and the service was quick

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I don’t have time I do the oil change

I don’t have time I do the oil change

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The oil change is quick. A lot of items check on vehicle-fluid levels, tire pressure and were brought to correct level & pressur ...

The oil change is quick. A lot of items check on vehicle-fluid levels, tire pressure and were brought to correct level & pressure.

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well, simply put..i got what I expected

well, simply put..i got what I expected

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Easy to do. Very polite service personnel.

Easy to do. Very polite service personnel.

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Very friendly staff, quick service and they seem very Knowledgeable of what they do. I love how they explain everything!!!!

Very friendly staff, quick service and they seem very Knowledgeable of what they do. I love how they explain everything!!!!

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The staff was very prompt and friendly. Before they did anything they'd explain it to me and ask if I wanted to have that servic ...

The staff was very prompt and friendly. Before they did anything they'd explain it to me and ask if I wanted to have that service done while there and didn't try to pressure me into anything.

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Valvoline on Hwy 153 in Chattanooga, tn broke my stem valve on my tire and refused to fix it or pay for it. I will never fully t ...

Valvoline on Hwy 153 in Chattanooga, tn broke my stem valve on my tire and refused to fix it or pay for it. I will never fully trust Valvoline again.

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Some of crew freindly. Some not.

Some of crew freindly. Some not.

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Takes a lot to be HIGHLY satisfied

Takes a lot to be HIGHLY satisfied

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The service man who used the computer was very friendly and they made sure everything was taken care of. Very helpful! Great exp ...

The service man who used the computer was very friendly and they made sure everything was taken care of. Very helpful! Great experience. They also noticed a crack in the top of my radiator and pointed that out to me.

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Quick, proficient and courteous.

Quick, proficient and courteous.

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The rep explained everything very well to me, I did not feel they were trying to just sell me products they were very courteous ...

The rep explained everything very well to me, I did not feel they were trying to just sell me products they were very courteous as well.if anyone needs their car serviced for oil or transmission flush these are your go to guys.they were very knowledgeable and made sure I fully understood everything they said and were doing.they are the best.

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Just the expertise of the employees being qualified and knowledgeable about what they were doing and doing it right reassured me ...

Just the expertise of the employees being qualified and knowledgeable about what they were doing and doing it right reassured me that Valvoline would stand back behind what they were doing.

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Great service, friendly staff.

Great service, friendly staff.

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I loved the service, and the technicians were great and very friendly. However, I decided to go to Valvoline as I thought it wo ...

I loved the service, and the technicians were great and very friendly. However, I decided to go to Valvoline as I thought it would be less expensive than taking my car to a dealer. I was wrong. Valvoline is about 20% more than I would have paid for same service at a dealer, and way more than other oil service places.

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I requested a new interior (under-dash) vent filter. However when told the price I felt it was too expensive and declined the pu ...

I requested a new interior (under-dash) vent filter. However when told the price I felt it was too expensive and declined the purchase. Upon which the employee instantly asked if I would want it for $10 less. This clearly indicated to me that this product, and likely other products, are over-priced. That is bothersome and makes me far less likely to purchase any other auxiliary products during any future visits to Valvoline.

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I am always pleased with Valvoline! I have gone there for YEARS!!

I am always pleased with Valvoline! I have gone there for YEARS!!

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I just hate how they always try to upsell you. I have never gone for any oil change where they don't tell me I need an airfilte ...

I just hate how they always try to upsell you. I have never gone for any oil change where they don't tell me I need an airfilter or windshield wipers, etc. it gets old.

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The price of this oil change was too expensive when compared to competitors. I went through with it because I needed to get it ...

The price of this oil change was too expensive when compared to competitors. I went through with it because I needed to get it done, but will more than likely use others in the future.

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Service

Service

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It was fast, efficient, and the customer service was good.

It was fast, efficient, and the customer service was good.

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These guys are all great who work here. I have had my oil changed her several times & the experience is always great!

These guys are all great who work here. I have had my oil changed her several times & the experience is always great!

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Reliable service.

Reliable service.

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Courteous service and expertise

Courteous service and expertise

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The staff very very efficient and helpful. Everyone seemed to work as a team to change my oil quickly.

The staff very very efficient and helpful. Everyone seemed to work as a team to change my oil quickly.

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staff are always fast and friendly

staff are always fast and friendly

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Great customer service. Very quick. Best part was not being pressured to buy all the "extras"

Great customer service. Very quick. Best part was not being pressured to buy all the "extras"

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customer service was great.

customer service was great.

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In and out fairly quickly. No high pressured sales tactics. Told me what was recommended based on my vehicle. Very easy to talk ...

In and out fairly quickly. No high pressured sales tactics. Told me what was recommended based on my vehicle. Very easy to talk to.

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The staff was very nice and answered all questions. Made me feel welcome. Very personable.

The staff was very nice and answered all questions. Made me feel welcome. Very personable.

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Easy access, no wait and technicians were friendly and good!

Easy access, no wait and technicians were friendly and good!

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Techs were nice informative, I did have to wait but that was to no fault of the staff they were just packed I was car 4 in lane ...

Techs were nice informative, I did have to wait but that was to no fault of the staff they were just packed I was car 4 in lane one and there were 3 on lane two, it is a great experience I really enjoy not having to get out of the car, will be back and am telling everyone

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Friendly and very business like

Friendly and very business like

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Outstanding service

Outstanding service

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The young man that greeted me and started my service was exceptionally professional and polite.He checked the pressure in my spa ...

The young man that greeted me and started my service was exceptionally professional and polite.He checked the pressure in my spare tire without complaining .He is the nicest technician that I have encountered at that location.

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Expensive!

Expensive!

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Everybody was professional

Everybody was professional

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The service was exceptional. Awesome workers.

The service was exceptional. Awesome workers.

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Technician could not get my oil change light to go off. He tried to you tube it but it still didn’t work.

Technician could not get my oil change light to go off. He tried to you tube it but it still didn’t work.

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Jamie and the guys were all happy to be there and worked well together as a team. The manager, Aaron, is great too. He makes you ...

Jamie and the guys were all happy to be there and worked well together as a team. The manager, Aaron, is great too. He makes you feel like family. Though he wasn’t there today.

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Quick, friendly service.

Quick, friendly service.

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The technician immediately communicated the 10-minute wait time.

The technician immediately communicated the 10-minute wait time.

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Very friendly and professional staff as always.

Very friendly and professional staff as always.

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Service was very quick. Staff was nice and respectful.

Service was very quick. Staff was nice and respectful.

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I was highly satisfied because of the friendliness of the representatives

I was highly satisfied because of the friendliness of the representatives

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It ok. Waiting was not a problem.

It ok. Waiting was not a problem.

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Tire pressure was checked but didn't replace needed air.

Tire pressure was checked but didn't replace needed air.

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Lake was very patient, attentive & informative.

Lake was very patient, attentive & informative.

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I’ve used a valvoline instant oil change the last 3 times I’ve had a oil change. I have been very satisfied with the service and ...

I’ve used a valvoline instant oil change the last 3 times I’ve had a oil change. I have been very satisfied with the service and all 3 were at different locations.

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Very professional staff. Thorough inspection and explanation of services. I'm impressed with safety measures taken by the staff ...

Very professional staff. Thorough inspection and explanation of services. I'm impressed with safety measures taken by the staff as well.

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They are always professional, courteous and quick. I like that I am shown everything, or at least can watch it on the screen.

They are always professional, courteous and quick. I like that I am shown everything, or at least can watch it on the screen.

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The young men seemed very knowledgeable and treated me with respect and courtesy. I was so grateful when one technician took the ...

The young men seemed very knowledgeable and treated me with respect and courtesy. I was so grateful when one technician took the time to reset my vehicle computer.

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Great staff, eazy in and out service.

Great staff, eazy in and out service.

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The Valvoline I go to is awesome. They are always so polite and helpful. They are very quick and as a women, I never feel fool ...

The Valvoline I go to is awesome. They are always so polite and helpful. They are very quick and as a women, I never feel foolish or flirted with. They are so respectful.

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I was satisfied

I was satisfied

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I love coming here. The guys are always so friendly, professional and quick.

I love coming here. The guys are always so friendly, professional and quick.

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GREAT WORK, FAST WORK AND OBSERVATION CAMERAS TO WATCH THE WORK.

GREAT WORK, FAST WORK AND OBSERVATION CAMERAS TO WATCH THE WORK.

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Service was very good done in a professional manner, no problems. I did notice the addition of the cameras for under the car and ...

Service was very good done in a professional manner, no problems. I did notice the addition of the cameras for under the car and under the hood since the last visit and thought it was a good idea, I felt better when I started the car knowing all was clear even knowing they checked too and held the keys, good idea.

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Quick and curtious.

Quick and curtious.

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it was quick ,easy, service wqs very nice all the guys were pleasant.

it was quick ,easy, service wqs very nice all the guys were pleasant.

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Everyone was very nice and the information that they gave was given to me in the way i could understand it.

Everyone was very nice and the information that they gave was given to me in the way i could understand it.

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Excellent and professional service

Excellent and professional service

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The staff was friendly and professional. I was in and out in just a few minutes.

The staff was friendly and professional. I was in and out in just a few minutes.

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they were professional and had customer service.

they were professional and had customer service.

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Male staff treated me with respect, was not sexist. Topped off steering wheel fluid etc. Didn't try to talk me into buying more ...

Male staff treated me with respect, was not sexist. Topped off steering wheel fluid etc. Didn't try to talk me into buying more "stuff." Prompt service. Will be back!

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Service was quick and very professional

Service was quick and very professional

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This was my first time having my oil changed at Valvoline. The service was very quick and efficient. I didn't even have to get o ...

This was my first time having my oil changed at Valvoline. The service was very quick and efficient. I didn't even have to get out of my vehicle. The employees were very friendly, as well as, knowledgeable. I honestly couldn't be more satisfied with the experience. I am sold and will be a forever customer!

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Fairly expensive visit for only an oil change.

Fairly expensive visit for only an oil change.

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Good service

Good service

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Mine is as 30 yer old Mercedes Diesel and I usually provide my own oil and filter as many oil change places do not have the filt ...

Mine is as 30 yer old Mercedes Diesel and I usually provide my own oil and filter as many oil change places do not have the filter in stock and don't have the specific oil recommended for this vehicle. I didn't get very much of a discount for the $75 dollars worth of materials I supplied. $38 for labor on a 10 minute job is a bit steep, don't you think?

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The wait time was extremely long. Once in, there was no apology for my wait and then it seemed like everything that should have ...

The wait time was extremely long. Once in, there was no apology for my wait and then it seemed like everything that should have been done wasn’t cause it was so short of a time spent on me based on the previous cars

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Friendly staff and a good price after finding a coupon online.

Friendly staff and a good price after finding a coupon online.

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One of the employees checked my tires and fluids while I was in line. It helped speed up the process when I got into the bay. I ...

One of the employees checked my tires and fluids while I was in line. It helped speed up the process when I got into the bay. I later learned that employee was already finished with his shift, but he was dedicated to helping customers.

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not sure

not sure

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The associate was friendly and informative. He made sure I had everything I needed for my visit. He was not pressuring me to buy ...

The associate was friendly and informative. He made sure I had everything I needed for my visit. He was not pressuring me to buy multiple items as others had done in the past.

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Great staff - no wasted time, The staff is very personable.

Great staff - no wasted time, The staff is very personable.

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The price of an oil change with my coupon was $47, last time my oil ran out before the date by a whole month and I didn’t even d ...

The price of an oil change with my coupon was $47, last time my oil ran out before the date by a whole month and I didn’t even do any different types of driving.

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Got me in and out quickly

Got me in and out quickly

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In and out quickly. Nice, informative staff.

In and out quickly. Nice, informative staff.

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Overall I am totally satisfied. The crew was friendly, the work was fast. I do like the fact that they kept me (as a customer) i ...

Overall I am totally satisfied. The crew was friendly, the work was fast. I do like the fact that they kept me (as a customer) in the know of what was happening. I can say with certainty that I will be a return customer for my future services. Good work guys. Thank you.

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Helped me reset my oil change light. This has never happened before.

Helped me reset my oil change light. This has never happened before.

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I thought they were a little disorganized.

I thought they were a little disorganized.

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Wait in line was too long

Wait in line was too long

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Friendly staff...good experience.

Friendly staff...good experience.

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Very friendly staff that kept me informed every step of the way. I've been a valvoline customer for a number of years, and this ...

Very friendly staff that kept me informed every step of the way. I've been a valvoline customer for a number of years, and this was my best experience... not that I've ever had a bad one, just this one was exceptional!

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Very knowledgeable and professional staff extremely courteous got right to work that was in and out in no time

Very knowledgeable and professional staff extremely courteous got right to work that was in and out in no time

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Nice, friendly staff, very professional even though the guy I had was new. He still did a great job. Quick service

Nice, friendly staff, very professional even though the guy I had was new. He still did a great job. Quick service

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Every one was nice and professional

Every one was nice and professional

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I appreciate the efficient manner in which my car is serviced at this particular location. The staff is nice and on this particu ...

I appreciate the efficient manner in which my car is serviced at this particular location. The staff is nice and on this particular day, the guy that was communicating with me about the oil for my car and the air filter was low key and did not pressure me into buying it - just explained why I should. I appreciate that being in sales myself.

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Aaron and his staff were very nice and professional with me

Aaron and his staff were very nice and professional with me

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I was not told prices of the filters that were changed when I agreed to change them. For instance, had I known that the Cabin Ai ...

I was not told prices of the filters that were changed when I agreed to change them. For instance, had I known that the Cabin Air Filter was gonna cost me $40, I would have bought one elsewhere and changed myself. I never expected to pay $150 for an oil change, filter changes, and fluids topped.

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Everything about it was easy and fast. I didn't have to wait for service and associate told me what I received on the last visit ...

Everything about it was easy and fast. I didn't have to wait for service and associate told me what I received on the last visit and asked if I wanted the same service . I was please with how friendly and knowledgeable the staff was during my visit.

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I had to wait for more than thirty minutes before my turn

I had to wait for more than thirty minutes before my turn

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The people just new what to do, and did it.Thanks,Alvin

The people just new what to do, and did it.Thanks,Alvin

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It was fast and friendly

It was fast and friendly

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I like that the staff know exactly what is needed for the car model and that the electronic records are checked each time.

I like that the staff know exactly what is needed for the car model and that the electronic records are checked each time.

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Great service and value.

Great service and value.

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The guys were very efficient and courteous.

The guys were very efficient and courteous.

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No problem with service or time frame that it required.

No problem with service or time frame that it required.

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I always feel pressured to buy air filters at VIOC. I buy my own at AutoZone because you over charge for them, but the men at th ...

I always feel pressured to buy air filters at VIOC. I buy my own at AutoZone because you over charge for them, but the men at the store act like that isn't the best option.

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I not only trust the team to do oil for all my vehicles (Toyota Truck and 2 BMWs), I just had a transmission flush and the rear ...

I not only trust the team to do oil for all my vehicles (Toyota Truck and 2 BMWs), I just had a transmission flush and the rear differential fluid replaced. My truck feels like it is brand new again!

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They clearly explain the service and needs

They clearly explain the service and needs

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The guy I talked to was Jamie. He was extremely nice and very helpful. He also has a Nissan Titan and always asks how mine is do ...

The guy I talked to was Jamie. He was extremely nice and very helpful. He also has a Nissan Titan and always asks how mine is doing and gives me some tips. He is the reason why I come back to the Valvoline on Hamilton Place Blvd. This man deserves a raise. He goes out of his way to help and is great at what he does.

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Very detailed. Considerable.

Very detailed. Considerable.

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15 minute oil change is clearly advertised. Once inside and parked where attendant directed, oil change took 16.5 minutes. Car i ...

15 minute oil change is clearly advertised. Once inside and parked where attendant directed, oil change took 16.5 minutes. Car in bay 2 took 18 minutes.

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They filled my steering box where others don't

They filled my steering box where others don't

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The staff was friendly! the timing was good i went at a good time where I got to pull right in and the boys got right to work!

The staff was friendly! the timing was good i went at a good time where I got to pull right in and the boys got right to work!

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The men were very through and told us about everything they were doing. Did not take too long and I think they had a good manage ...

The men were very through and told us about everything they were doing. Did not take too long and I think they had a good manager at this location.

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Have used Valvoline for frequent oil changes. They are usually quick and efficient and do not take up a lot of my time to get c ...

Have used Valvoline for frequent oil changes. They are usually quick and efficient and do not take up a lot of my time to get completed.

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Service was good, I feel it was better than the visit I had about 6 months back.

Service was good, I feel it was better than the visit I had about 6 months back.

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Very fast , employees very Nice .

Very fast , employees very Nice .

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The staff was very professional. They all worked together to cover all the areas.They explained everything in a way I could und ...

The staff was very professional. They all worked together to cover all the areas.They explained everything in a way I could understand.

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Team members were very nice and professional. Never have bene to a Valvoline Instant Oil Change establishment before and it was ...

Team members were very nice and professional. Never have bene to a Valvoline Instant Oil Change establishment before and it was a very pleasant experience.

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Because they were just more friendly and knowledgeable to the questions I ask

Because they were just more friendly and knowledgeable to the questions I ask

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He was knowledgeable and professional

He was knowledgeable and professional

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I waited for quite a while to be serviced for it to be considered a "speedy" process. Upon having small talk with the staff I ad ...

I waited for quite a while to be serviced for it to be considered a "speedy" process. Upon having small talk with the staff I advised that I was not from the area and had made an impromptu stop as I was heading home for the death of a family member. As I was pulling out (after service), a staff member wished me a "happy trip." Though small, I feel as if the staff member clearly didn't listen nor had the capability of being empathetic enough to consider my horrible situation.

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I was satisfied

I was satisfied

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the work was performed very professionally.

the work was performed very professionally.

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Easy and quick

Easy and quick

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It was fast, this time, and the price was good.

It was fast, this time, and the price was good.

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Very fast and friendly service.

Very fast and friendly service.

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The staff was very friendly and knowledgeable!

The staff was very friendly and knowledgeable!

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Quick and friendly

Quick and friendly

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THE THINGS THEY CHECKED ON MY PAPER THEY NEVER SAID ANY THING TO ME ABOUT MY SERVICES OR WHAT I NEED TO HAVE DONE TO MY CAR AND ...

THE THINGS THEY CHECKED ON MY PAPER THEY NEVER SAID ANY THING TO ME ABOUT MY SERVICES OR WHAT I NEED TO HAVE DONE TO MY CAR AND THEY CHECKED THAT THEY ADDED WINDSHIELD WASH FLUID NO THEY DID NOT BECAUSE WHEN I CHECKED IT HAD NONE I STARTED TO GO BACK BUT I DID NOT I JUST WILL TAKE MY BUSINESS ELSE WHERE VERY DISSATISFIED WHEN I FIRST GOT THERE THEY WERE ALL STANDING OUT BACK TALKING SO THEY RUSHED ME IN AND OUT

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I like using the Valvoline Service because I dont have to make appointments. I drive in and a few minutes later Im on my way to ...

I like using the Valvoline Service because I dont have to make appointments. I drive in and a few minutes later Im on my way to my next appointment.

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Very friendly and told me about things I may have needed and suggestions for my vehicle.

Very friendly and told me about things I may have needed and suggestions for my vehicle.

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Like them and the service....don't like the price tho.

Like them and the service....don't like the price tho.

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The men changing my oil were very polite and they showed me up close what my old filters looked like so I could make a confident ...

The men changing my oil were very polite and they showed me up close what my old filters looked like so I could make a confident decision about changing them.

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Friendly staff

Friendly staff

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It is fast and efficient service.

It is fast and efficient service.

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The employees at every Valvoline location I've ever visited are kind, efficient, and knowledgeable. I just love my experiences a ...

The employees at every Valvoline location I've ever visited are kind, efficient, and knowledgeable. I just love my experiences at your stores!

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Aaron, Chris, and Jamie were very friendly and made the service more enjoyable.

Aaron, Chris, and Jamie were very friendly and made the service more enjoyable.

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Staff was very good and friendly, they know their job and explain everything in detail.

Staff was very good and friendly, they know their job and explain everything in detail.

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Highly satisfied

Highly satisfied

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Pricey. Will only go with coupon.

Pricey. Will only go with coupon.

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Very professional and pleasant staff. Professional appearance. Clean facility. Clear pricing. Plus Valvoline reputation for qual ...

Very professional and pleasant staff. Professional appearance. Clean facility. Clear pricing. Plus Valvoline reputation for quality.

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They push any upgrades on me and they were nice. Quick and easy

They push any upgrades on me and they were nice. Quick and easy

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I do not like the regular "updates" on various services due on my vehicle. I am very well aware of what maintenance my vehicle n ...

I do not like the regular "updates" on various services due on my vehicle. I am very well aware of what maintenance my vehicle needs and does not need. Just because Valvoline records don't show them done (there), does not mean they haven't been done. I feel the value I receive at other vendors is better on the other maintenance items required.I like Valvoline for oil changes because they are thorough, fast and convenient. I DO NOT like the pressuring to have other services performed there. I often feel as if I'm being taken on a "guilt trip." I am often tempted to give up the convenience of Valvoline oil changes to avoid the guilt trip I know I'll go on every time I go there. A service agent should ask, "Are you interested in hearing about any other services that might be due on your vehicle?" And when I answer, "No," shut the heck up. Thank you.

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Nice friendly quick service

Nice friendly quick service

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This was my first time at Valvoline and I was very impressed! Super quick and friendly service. Would highly recommend to anyone ...

This was my first time at Valvoline and I was very impressed! Super quick and friendly service. Would highly recommend to anyone and plan on having my car serviced there from now on!

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Good service and friendly employees

Good service and friendly employees

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I don't have to get out of my car and it takes less than 15 mins

I don't have to get out of my car and it takes less than 15 mins

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I didn't have to wait at all, and it was very fast service.

I didn't have to wait at all, and it was very fast service.

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Good customer service

Good customer service

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Very and genuinely friendly service. Good communication between coworkers and me as a customer. Honored my coupon.It was a posit ...

Very and genuinely friendly service. Good communication between coworkers and me as a customer. Honored my coupon.It was a positive experience.

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very professional .

very professional .

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Staff was courteous, knowledgeable, and professional as always. I feel like they genuinely care about one of my biggest investme ...

Staff was courteous, knowledgeable, and professional as always. I feel like they genuinely care about one of my biggest investments: my car.

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I began coming to valvoline because of the quickness and ease of service. The team did a fine job. Nothing extremely good or ext ...

I began coming to valvoline because of the quickness and ease of service. The team did a fine job. Nothing extremely good or extremely bad about my visit. I will be coming back.

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Fast professional service

Fast professional service

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The men were really nice.

The men were really nice.

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Great staff

Great staff

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The representative was very knowledgeable and friendly. I had some questions and he answered them professionally . he was very h ...

The representative was very knowledgeable and friendly. I had some questions and he answered them professionally . he was very helpful

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The man talking with me was very nice and clear. Apparently I've worked through he list of things you guys do to my car, and I'v ...

The man talking with me was very nice and clear. Apparently I've worked through he list of things you guys do to my car, and I've only got one thing left. He said he didn't recommend doing that now, which make me trust the way you guys do business more. It seemed like every time I went to Valvoline, another service was offered to me. While no one has ever been pushy, I'm always suspicious of sales, and I don't know anything about cars. The fact that he didn't recommend the next thing on the list made me feel like your guys 1) know what they're doing and 2) are honest. These thing combined with the fact that you're keeping up with my history makes me want to come back.

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They were courteous and very professional

They were courteous and very professional

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Because it is consistent. Excellent service. I particularly like the employee who handled my oil change. I own multiple cars ...

Because it is consistent. Excellent service. I particularly like the employee who handled my oil change. I own multiple cars and we virtually always go to Valvoline. Rarely do we use anyone else -- and it is always special circumstances (price, out of town, getting brakes or other items done so for convenience, get an oil change).

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No issues very professional

No issues very professional

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This location specifically does a great job. The staff is knowledgeable and friendly. If additional services are suggested they ...

This location specifically does a great job. The staff is knowledgeable and friendly. If additional services are suggested they are not pushy. They do their job efficiently and I was highly satisfied

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The attendant Richard was extremely friendly

The attendant Richard was extremely friendly

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Very intelligent, quick, and personable.

Very intelligent, quick, and personable.

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Everything went as expected and quickly

Everything went as expected and quickly

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Quick and thorough.

Quick and thorough.

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meet my expectation

meet my expectation

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The prices are too high, and I had to wait too long.

The prices are too high, and I had to wait too long.

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Very respectable and knowledgeable employees. They even put air in my tires which I much appreciated!

Very respectable and knowledgeable employees. They even put air in my tires which I much appreciated!

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Great staff very curtious

Great staff very curtious

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Spending close to $90 on an air filter/oil change really knocked the breath out of me. I'm used to spending half the price.

Spending close to $90 on an air filter/oil change really knocked the breath out of me. I'm used to spending half the price.

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The timing of when I arrived put me in a spot where I needed to wait for service. The staff was very friendly, and did their wo ...

The timing of when I arrived put me in a spot where I needed to wait for service. The staff was very friendly, and did their work very efficiently while I was there.

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The entire staff was friendly and competent. They recommended products that my son s car needed. They let me know that the car h ...

The entire staff was friendly and competent. They recommended products that my son s car needed. They let me know that the car had a small oil leak. They had me laughing and made the visit pleasant. I ll be going back for my car. Also made sure I used the coupons I had on my phone

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the people were nice and knoledgable

the people were nice and knoledgable

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Quick and easy transaction

Quick and easy transaction

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clean, professional, near my home-have used this place for years

clean, professional, near my home-have used this place for years

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because they new what I needed and went right to work

because they new what I needed and went right to work

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They were especially busy. The staff was great and very appoligetic for my wait. Waiting room was semi clean. It is an oil chang ...

They were especially busy. The staff was great and very appoligetic for my wait. Waiting room was semi clean. It is an oil change place so I wasn't expecting grandure

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Was in and out in 15 minutes or less.

Was in and out in 15 minutes or less.

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I felt pressured to busy a different type of oil which was way higher. If I needed to that was fine but the associate could not ...

I felt pressured to busy a different type of oil which was way higher. If I needed to that was fine but the associate could not explain why he suggested that just did I need to

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everyone was very nice and they were very efficient in their duties. They told me about possible service items that may be neede ...

everyone was very nice and they were very efficient in their duties. They told me about possible service items that may be needed and when I explained that I have a mechanic that takes care of most all of my other maintenance items, they were very nice and said they would update their system. Very good to know that my records and Valvoline's records will be up to date.

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Always quick, courteous, professional

Always quick, courteous, professional

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I have used Vavoline predominantly, but used a coupon at Pep Boys at my last oil change. The experience was horrible, and I hav ...

I have used Vavoline predominantly, but used a coupon at Pep Boys at my last oil change. The experience was horrible, and I have vowed to continue using Valvoline. The staff was congenial and outstandingly professional in dress and demeanor. I was told to expect 10minute wait, and it was only less than 5 -- a nice surprise! I met Zii, who was leaving her job for Navy boot camp, and thanked her for her service. Just a delightful experience for a rather drudgery maintenance task -- I love my service station in Chattanooga!

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Did not like paying $5.99 for extra oil. Seems high.

Did not like paying $5.99 for extra oil. Seems high.

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I like the checks they do on the lights brakes etc , they are quick and courtesy

I like the checks they do on the lights brakes etc , they are quick and courtesy

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Tech were professional they explained everything they were doing in the process of the oil change, Jamie was awesome he went ove ...

Tech were professional they explained everything they were doing in the process of the oil change, Jamie was awesome he went over all my fluids and gave me safety suggestions to look out for.

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I had an $11 coupon - only got a synthetic blend oil change and STILL had to pay $60 ... you guys have priced yourself out of th ...

I had an $11 coupon - only got a synthetic blend oil change and STILL had to pay $60 ... you guys have priced yourself out of the market for an oil change.

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They did not reset my oil change gauge without me asking them too.

They did not reset my oil change gauge without me asking them too.

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The man that welcomed me when I came into the bay was not pushy, overwhelming or the least bit intimidating. I have been to ...

The man that welcomed me when I came into the bay was not pushy, overwhelming or the least bit intimidating. I have been to other places that make you feel like you are a dummy and they know everything and try to push everything upon you. He offered me a discount to go for synthetic as opposed to a synthetic blend and took the time to explain to me the price difference. Moneywise

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The service and people at this location are very amazing!!!

The service and people at this location are very amazing!!!

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Quick, efficient and thorough.

Quick, efficient and thorough.

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Always very efficient, double-checked work; staff clearly reviews work done.

Always very efficient, double-checked work; staff clearly reviews work done.

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Very fast service and competent employees

Very fast service and competent employees

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Great service

Great service

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Service was fast and friendly and no one was trying to sell me things I did not need. They did a great job. Good workers!!!

Service was fast and friendly and no one was trying to sell me things I did not need. They did a great job. Good workers!!!

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Staff was professional and friendly.

Staff was professional and friendly.

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It took over 30 minutes to get in to the bay.

It took over 30 minutes to get in to the bay.

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My technician was great! He was super nice and willing to fix all issues that needed it. Also it was less than 30 mins before th ...

My technician was great! He was super nice and willing to fix all issues that needed it. Also it was less than 30 mins before they closed n when I found that out I was going to leave bc it was so late and he reassured me it was totally fine and said he'd love to help me! :) I really liked that bc I had called a different oil change place earlier today (I had a coupon for them) and it was an hour before they closed and they said they couldn't take me. It was a great experience! :)

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Welcoming staff who appeared to be satisfied working there.

Welcoming staff who appeared to be satisfied working there.

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I drive 33 miles for these services at this location because of the attitudes expressed and value I receive for services. In ad ...

I drive 33 miles for these services at this location because of the attitudes expressed and value I receive for services. In addition to oil change, the other checks are value to me as well. I've had other oil change locations that would fail to check various things and that did not make me happy. The attitude of employees and safety functions they have in place is a great value and asset as well.

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Quick service friendly staff

Quick service friendly staff

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The team operated as a team and worked well together. They all spent time ensuring the job was completely efficiently and with g ...

The team operated as a team and worked well together. They all spent time ensuring the job was completely efficiently and with great quality.

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Techs were distracted with non work related conversations, and did not appear to put customer first.

Techs were distracted with non work related conversations, and did not appear to put customer first.

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The service was quick and the staff was friendly.

The service was quick and the staff was friendly.

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The person helping me seemed more interested in talking on his cell phone than finishing my service...he took a call in the midd ...

The person helping me seemed more interested in talking on his cell phone than finishing my service...he took a call in the middle of talking to me about services offered and proceeded to walk outside and talk for 10 minutes (I timed him).Also, I heard the guy in the bay beneath my truck say he had one job and screwed it up ( I think maybe spilled the oil from my truck?) and I noticed when I got home that there was a small oil spot under my truck...never had any oil leaks before.

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We were told the wait would be 15 minutes but it was closer to 30 and I thought that was an excessive wait time.

We were told the wait would be 15 minutes but it was closer to 30 and I thought that was an excessive wait time.

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This was my 2nd visit to this location. The 1st time was to check out a problem I had caused by the East Ridge, TN location. W ...

This was my 2nd visit to this location. The 1st time was to check out a problem I had caused by the East Ridge, TN location. What took place on that visit convinced me, I could trust the employees at this site. Their responsiveness to my problem was done by simply trouble shooting the issue and not bad mouthing the other shop. This team took ownership of the problem and preceded to fix it.So, though out of the way for me, I will go to the Hamilton Place shop for my future oil changes.

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I had never been to a place where you could stay in your car while you got your oil changed. Not only was I happy with this sinc ...

I had never been to a place where you could stay in your car while you got your oil changed. Not only was I happy with this since I had a newborn with me, but the employees were extremely nice. I was very impressed with their professionalism and attitudes. I will definitely be going back for my next oil change.

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I can't remember who was mainly helping me, but he was the best! Genuine conversation made it feel like I was there for just a m ...

I can't remember who was mainly helping me, but he was the best! Genuine conversation made it feel like I was there for just a minute and that's it. Everybody was super nice and fun to talk to, but also kept it professional and did their job. I live in Nashville now, but every time I come home and can get an oil change, I'll come back to this one!

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We actually arrived 10 minutes before their opening, but were still greeted promptly and was ushered into the bay just as soon a ...

We actually arrived 10 minutes before their opening, but were still greeted promptly and was ushered into the bay just as soon as they opened. Everyone was very nice, friendly and knowledgeable.

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Was charged 95 dollars for an oil change. Very sneaking adding extra charges of 17 dollars. I will not be back to any valvolin ...

Was charged 95 dollars for an oil change. Very sneaking adding extra charges of 17 dollars. I will not be back to any valvolines ever

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Thorough fasr service. Informative service techs, especially Aaron the manager.

Thorough fasr service. Informative service techs, especially Aaron the manager.

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I felt the cost for an oil change was high. I realize you check everything and I can come back for a top off and to get the tir ...

I felt the cost for an oil change was high. I realize you check everything and I can come back for a top off and to get the tires and items checked but I still feel the price was too high.

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They were quick and friendly

They were quick and friendly

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Helped me to know problems with my van.

Helped me to know problems with my van.

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I needed a light bulb replaced. The service area was flooded and they were not doing oil changes, but when I told them I only wa ...

I needed a light bulb replaced. The service area was flooded and they were not doing oil changes, but when I told them I only wanted my light bulb replaced, they had me pull in and they fixed it. I appreciated that they did not ask me to return at another time since it was my turn signal light that was out. It took 10 minutes.

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Quick and friendly and I was able to get done what I needed done.

Quick and friendly and I was able to get done what I needed done.

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Very courteous workers, all workers. Mitchell did a great job explaining the process and answering my questions.

Very courteous workers, all workers. Mitchell did a great job explaining the process and answering my questions.

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I think it cost too much money even after using a $9 off coupon.

I think it cost too much money even after using a $9 off coupon.

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Good communication from all of the technicians. Friendly and looked like they worked well as a team.

Good communication from all of the technicians. Friendly and looked like they worked well as a team.

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Recommended an air filter that was only slightly used & I thought the price for the change was high.

Recommended an air filter that was only slightly used & I thought the price for the change was high.

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I was pleased and impressed by the courtesy of the staff.

I was pleased and impressed by the courtesy of the staff.

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Friendly, professional, quick and efficient are all A++. This was by far the Best experience i had this black friday! Forget abo ...

Friendly, professional, quick and efficient are all A++. This was by far the Best experience i had this black friday! Forget about stores today-crazy. I got way more satisfaction going to Valvoline instead. You are the best!

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Trustworthy service. Disappointed with pricing. Even with a 10$ coupon a simply oil change was over 40$. TO MUCH. I will check ...

Trustworthy service. Disappointed with pricing. Even with a 10$ coupon a simply oil change was over 40$. TO MUCH. I will check walmart price next time.

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Staff was fast and knowledgeable. Wish I could have more services done similar to a full service shop. I always go to VIOC.

Staff was fast and knowledgeable. Wish I could have more services done similar to a full service shop. I always go to VIOC.

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Honest, kind, personable staff. Very impressed and will be back!

Honest, kind, personable staff. Very impressed and will be back!

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The young man who "led" our oil change experience clearly followed his training to the letter, was very polite and personable, a ...

The young man who "led" our oil change experience clearly followed his training to the letter, was very polite and personable, and had us on our way in short order...

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Quick and friendly service

Quick and friendly service

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Assistant manager Jamie is great to work with and consistently greats and treats my wife and I like VIP customers. I will alway ...

Assistant manager Jamie is great to work with and consistently greats and treats my wife and I like VIP customers. I will always use this location as long as I stay in Chattanooga as the service is always perfect.

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The staff was very professional.

The staff was very professional.

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Quick and great customer service

Quick and great customer service

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Very friendly highly professional very clear in explaining the procedures they were preforming...overall very professional!!!

Very friendly highly professional very clear in explaining the procedures they were preforming...overall very professional!!!

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Friendly , professional staff

Friendly , professional staff

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Friendly staff, no pressure for "add-on" services.

Friendly staff, no pressure for "add-on" services.

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Really good guys here. If I have a question, they always try to answer it, even if it's not something they can replace or repair ...

Really good guys here. If I have a question, they always try to answer it, even if it's not something they can replace or repair.

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I am a repeat customer - I have two autos that I have serviced at Valvoline..and am always satisfied with the prompt service.Tha ...

I am a repeat customer - I have two autos that I have serviced at Valvoline..and am always satisfied with the prompt service.Thanks!

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The staff is very friendly and make you feel at ease. You are in and out in 15 minutes.

The staff is very friendly and make you feel at ease. You are in and out in 15 minutes.

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The employees were very courteous and helpful. My dad usually changes my oil for me but has been very busy and unable to do so. ...

The employees were very courteous and helpful. My dad usually changes my oil for me but has been very busy and unable to do so. I was very comfortable allowing Valvoline to do it for him.

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CSR very helpful and provided tips I can use after hours.

CSR very helpful and provided tips I can use after hours.

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the service I received and kindness of staff.

the service I received and kindness of staff.

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Got the job done fast, no pressure for the other 50 things that I didn't need...

Got the job done fast, no pressure for the other 50 things that I didn't need...

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I was satisfied

I was satisfied

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I was satisfied with the speed and quality of the service. The one thing that I would like to see you change is to start carryi ...

I was satisfied with the speed and quality of the service. The one thing that I would like to see you change is to start carrying Mighty Wipers again, you carried them several years ago. The wipers you sell now are not near as good as the Mighty Wipers.

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I was told that my power steering was a "sealed system" and not fluids could be added--the visit before the service Tech did add ...

I was told that my power steering was a "sealed system" and not fluids could be added--the visit before the service Tech did add the fluid so i knew it could be done.

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Fast friendly service and good price.

Fast friendly service and good price.

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excellent customer service.

excellent customer service.

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The battery check, as well as standard checks.

The battery check, as well as standard checks.

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super nice and friendly service

super nice and friendly service

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This is I think the fourth visit there. Every single time has been great service, although once I had to wait a considerable ti ...

This is I think the fourth visit there. Every single time has been great service, although once I had to wait a considerable time. Not their fault, just bad timing. It has been great to see the same fellow all four times, consistency in this regard has meant alot. They are always friendly, helpful, courteous, professional, advise when I need something but don't pressure me over much to do it. As a result, I usually end up doing what they have advised. I like that feeling, and as a female I like not being treated like I don't know anything about cars.

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I love your staff at the Chattanooga (Gunbarrel) location. They are consistently efficient, friendly, and professional. I come h ...

I love your staff at the Chattanooga (Gunbarrel) location. They are consistently efficient, friendly, and professional. I come here for almost all of my routine maintenance needs.

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The only reason i will not return to this location is because i am from out of town.If i lived in the area i would return to thi ...

The only reason i will not return to this location is because i am from out of town.If i lived in the area i would return to this location.

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a little more expensive than I thought it would be

a little more expensive than I thought it would be

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Great service

Great service

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The service is quick and Darnell is friendly, appropriately outgoing, and has that customer service nack that makes a customer f ...

The service is quick and Darnell is friendly, appropriately outgoing, and has that customer service nack that makes a customer feel appreciated and welcome.

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The staff were all very helpful and friendly with me. They went above and beyond to help me with my needs. I normally go somewhe ...

The staff were all very helpful and friendly with me. They went above and beyond to help me with my needs. I normally go somewhere else for my oil changes but decided to stop by here for their "Customer Appreciation Day" that I heard about from a friend on Facebook. I was so pleased that I came here instead of where I normally go and will most likely use Valvoline again in the future.

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They took care of what I needed in a short time and I was on my way.Thanks

They took care of what I needed in a short time and I was on my way.Thanks

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I was pretty happy with the service offered. I was not provided with the receipt Or the next service sticker. Though I agree tha ...

I was pretty happy with the service offered. I was not provided with the receipt Or the next service sticker. Though I agree that I forgot to ask for it, I believe its the job of the crew to see to that these are given to any customer.

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Pricing a tad high on air filter

Pricing a tad high on air filter

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I thought they were nice people and did check everything and told me what was going on. I really think that pricing is high.

I thought they were nice people and did check everything and told me what was going on. I really think that pricing is high.

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The price of the oil change is very expensive

The price of the oil change is very expensive

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Everytime I come in for services staff is friendly,fast,abd knowledgeable

Everytime I come in for services staff is friendly,fast,abd knowledgeable

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As always, they were friendly, did not pressure me to buy extra services but did communicate the items that were recommended. I ...

As always, they were friendly, did not pressure me to buy extra services but did communicate the items that were recommended. I got my oil change but also had my transmission fluid changed as it was due. I have been visiting this location for years and have always been treated great.

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All the guys pitched in to help change the belt.

All the guys pitched in to help change the belt.

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Well, first I went to the Valvoline on Ringgold Road and they told me it would be 10 minutes. Twenty Five minutes I was still w ...

Well, first I went to the Valvoline on Ringgold Road and they told me it would be 10 minutes. Twenty Five minutes I was still waiting and the bay next to me cleared out and they took the customer in that lane before me. He continued to talk to the lady in front of me and she was finished, so I left and went to Hamilton Place, My time is as important as the next person, working all week and only one day to do my errands. The people at the Hamilton Place Store were great!

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It was pretty hot waiting outside. Yes, I could have gone to waiting room, but rather stay with truck. For a 2 bay shop, I can't ...

It was pretty hot waiting outside. Yes, I could have gone to waiting room, but rather stay with truck. For a 2 bay shop, I can't really complain about a 30 minute wait for car in bay in front of me, but still it was 30 minutes in the hot sun or run my engine and a/c for 30 minutes setting.

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I was told it would be 20 mins wait. It ended up being about 45 mins. I just went for an oil change but decided to add rotation. ...

I was told it would be 20 mins wait. It ended up being about 45 mins. I just went for an oil change but decided to add rotation. Maybe there is something more to it than I know but to me it shouldn't take 25 additional mins to rotate tires with the tools they have. My whole visit was 1hr and half for oil change and rotation. That's just way to much much time for an "instant" oil change place in my opinion.

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Efficient

Efficient

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Because the guys were very helpful ,my daughter & I had to take my car in for an oil change my husband usually does this but cou ...

Because the guys were very helpful ,my daughter & I had to take my car in for an oil change my husband usually does this but couldn't this time. I was was a little anxious about this but we didn't even have to get out of the car and the the main guy working with us & explaining everything to us even spoke to my us on my phone. This was a huge help explaining things to him because my daughter and I had no idea so THANK YOU ,WERE WILL BE BACK

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For years now I could print a coupon and get my oil changed for $19.99 +tax with Valvoline. This time I paid over $38 dollars an ...

For years now I could print a coupon and get my oil changed for $19.99 +tax with Valvoline. This time I paid over $38 dollars and that was with a $7 dollar coupon. Oil prices haven't went up just the cost of an oil change at Valvoline. That is my only complaint. The service is awesome but I price or an oil change is not great at all.

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I think the techs explain things very well.

I think the techs explain things very well.

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The wait was the main issue but the staff worked hard to reduce the time.

The wait was the main issue but the staff worked hard to reduce the time.

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performance company friendly service customer satisfaction

performance company friendly service customer satisfaction

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I drove in and explained what I wanted. I was told the cost and the wait time. I waited on my vehicle in the waiting room. It wa ...

I drove in and explained what I wanted. I was told the cost and the wait time. I waited on my vehicle in the waiting room. It was finished within the period. The service and the cost was gone over with me and I left. I was satisfied and will return again when it is time for my next oil change or a service I need that they are able to perform.

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Quick and thorough

Quick and thorough

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Excellent customer service!

Excellent customer service!

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This was my 1st time to try Valvoline Instant Oil Change. As I pulled up, a SUV was leaving so I was able to drive right in. Th ...

This was my 1st time to try Valvoline Instant Oil Change. As I pulled up, a SUV was leaving so I was able to drive right in. The guys there were very professional, efficient and friendly. They went through the service without a hitch. With my schedule I don't always have time to leave a car for a day for every oil change. The quick service works out a lot better. I will defiantly be back with this car and my other car.

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A quick oil change on a very hot day that I did not have to do.

A quick oil change on a very hot day that I did not have to do.

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Kristopher was so nice, explained everything thoroughly. The new employee accidentally got oil on my Windows & he was so apologe ...

Kristopher was so nice, explained everything thoroughly. The new employee accidentally got oil on my Windows & he was so apologetic & paid for me to get my car washed! He was such a nice gentleman! I will definitely be returning!

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Glad I was able to get in and get an oil change and not be hassled by people to get other work done. Great service.

Glad I was able to get in and get an oil change and not be hassled by people to get other work done. Great service.

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very friendly staff, extremely helpful, and made things clear for me to understand.

very friendly staff, extremely helpful, and made things clear for me to understand.

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Quick, courteous, professional

Quick, courteous, professional