RECENT REVIEWS
Wag G.
12/27/2025
2.0 out of 5.0
Poor service.
Valvoline Instant Oil Change
Hi there! We’re sorry to hear you had a less-than-5-star experience, and we’d like to hear more about this to better understand what happened. Reach out to our Customer Care team at 800-327-8242, and we’ll be happy to help!
Patty C.
12/18/2025
5.0 out of 5.0
Great service! Friendly staff that knew what they were doing.
Valvoline Instant Oil Change
When it comes to oil changes, we're about speed without sacrificing quality! Thanks for sharing your experience with us! See you next time!
Selena S.
12/4/2025
2.0 out of 5.0
I had an oil change done, getting ready to head out of town, before I could get to Joelton, Tn coming from Clarksville, my car starting to putt-putt as if it wanted to cut off, oil light came on and of course I'm saying to myself it can't be the oil because I just had my oil change an hour before I got ready to get on the road. I continue a little ways down the road so I could pull over out of the street and the light came on again. I called the store over on Dover Rd and told them what was going on. The manager asked me if I could check the dip-stick (thank God I know a little about cars, so I did and it was bone dry and this is what I told the manager. She ask me what my location was and I tried to explain, but she had no clue bc she wasn't from here. (Tn) I sat in the cold for almost 2 hours waiting for someone to come from Valvoline, stranded on the side of the road. Finally someone came from another store. I ended up going to another Valvoline store totally out of my way and got another oil change. Found out the the gasket wasn't properly tighten on and found out the gasket didn't have a seal. They didn't top off the fluid like they should have and that's the second time that has happen at the same store over on Dover Rd. Overall I was 3 hours late getting to my destination. I went back a few days later and talk to the manager thinking that I could be reimburse for my trouble, but all I was told is when I come back they would give me a free oil change. My car is fairly new and I told the manager that I would preferred to take it to the Kia dealership, but all she could offer me was a free oil change. This was the rest of the oil that leak once I stopped, not realizing the oil had started leaking from my car before I pulled out of my driveway and Valvoline a couple of feet from my house. I understand mistakes happens, but it could have did some serious damage to my engine. AND THAT'S A BIG MISTAKE!!!!
