Collierville

All good. Fast, friendly service.

All good. Fast, friendly service.

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The service was recommended and there was not wait and the technician got me in and out in less than 15 minutes.

The service was recommended and there was not wait and the technician got me in and out in less than 15 minutes.

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Friendly, efficient

Friendly, efficient

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The two service men that worked on my oil change, were very friendly and not pushy.

The two service men that worked on my oil change, were very friendly and not pushy.

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They were able to have me in and out quickly after having to wait in line (two cars in front of me).

They were able to have me in and out quickly after having to wait in line (two cars in front of me).

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Quick service, pleasant staff, safety practiced

Quick service, pleasant staff, safety practiced

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in and out in just a few minutes.

in and out in just a few minutes.

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Very satisfied with readiness of staff and how quickly I got in and served.

Very satisfied with readiness of staff and how quickly I got in and served.

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Quick, efficient, professional and courteous service.

Quick, efficient, professional and courteous service.

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fast and cost effective

fast and cost effective

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The employee performance is always very consistently high quality at this location. They always call out the safety calls to ea ...

The employee performance is always very consistently high quality at this location. They always call out the safety calls to each other in a regular and serious enough way. I’ve never heard an argument or foul language. I’ve never come across an employee that smelled like cigarettes or a vape pen. Nothing weird or stupid has ever happened, for example visit the McDonalds across the street for an example of a completely random customer experience. It’s fairly clear that whoever does the hiring has the Memphis labor market beat because I’ve never had a bad experience or come across a dud employee at this location. Would be great to see a gal there every now and then for a dose of diversity and equality but I’m not sure what would attract ladies to the oil change business. Nice job guys

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The service man was courteous and fast.

The service man was courteous and fast.

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Your car can't use regular oil, it needs Synthetic or semi-syn. QUESTION: What are drain intervals with your synthetic options ...

Your car can't use regular oil, it needs Synthetic or semi-syn. QUESTION: What are drain intervals with your synthetic optionsANSWER: About 4-5000 miles

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Very expensive

Very expensive

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no issues, quick and easy service

no issues, quick and easy service

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Very experienced staff at this location. Always do a good job.

Very experienced staff at this location. Always do a good job.

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I was satisfied other than the gentleman trying to get me to buy other things when I told him I wanted an oil change and nothing ...

I was satisfied other than the gentleman trying to get me to buy other things when I told him I wanted an oil change and nothing else!

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Very polite staff. Thank you.

Very polite staff. Thank you.

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A young man named Chris. I don't know his last name but he was one of the nicest young men that I have ever encountered. He told ...

A young man named Chris. I don't know his last name but he was one of the nicest young men that I have ever encountered. He told me about a filter in my car behind the glove box that nobody has ever told me about that control the quality of air that come through the vents when you turn on your defrosters. It was filthy. I have driven my car for more than 10 years and it's never been replaced. Chris was so professional but he was also sweet and friendly. I really felt like he truly cared about me as a customer but also as fellow human being.

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Friendly staff, personable....high pressure to buy more services makes me want to go somewhere else and that did not happen this ...

Friendly staff, personable....high pressure to buy more services makes me want to go somewhere else and that did not happen this time!

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VERY PLEASANT

VERY PLEASANT

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Courtesy and explanation of charges

Courtesy and explanation of charges

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I was very happy with my experience at the Collierville Valvoline. This question, addition of services and price might be why I ...

I was very happy with my experience at the Collierville Valvoline. This question, addition of services and price might be why I wouldn’t give the rating of 100% over the moon excellent rating for every catagory.

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Need fresh coffee to offer. Thx

Need fresh coffee to offer. Thx

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The technicians were so kind and helpful! Have already highly recommended to others!

The technicians were so kind and helpful! Have already highly recommended to others!

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Had to supply my own filter and did not get a discount for doing so.

Had to supply my own filter and did not get a discount for doing so.

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THey got me in and out really quick.

THey got me in and out really quick.

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They are always very professional and helpful

They are always very professional and helpful

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Fair price for fair service

Fair price for fair service

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The man who waited on me was excellent. If he’s not a manager he should be.

The man who waited on me was excellent. If he’s not a manager he should be.

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I requested just an oil change, not a transmission flush and other services I was asked about. If I had wanted anything other t ...

I requested just an oil change, not a transmission flush and other services I was asked about. If I had wanted anything other than an oil change, I would have requested it.

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knowledgeable service technician, polite. Service employees stayed busy.. no wasted time

knowledgeable service technician, polite. Service employees stayed busy.. no wasted time

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Good, timely service at a fair price. Agreed to do what I wanted.

Good, timely service at a fair price. Agreed to do what I wanted.

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The whole team was friendly, efficient, and polite.

The whole team was friendly, efficient, and polite.

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Friendly, knowledgeable & didn't feel rushed

Friendly, knowledgeable & didn't feel rushed

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We discussed affordable and trustworthy options on where to get my radiator flushed since they could not service my configuratio ...

We discussed affordable and trustworthy options on where to get my radiator flushed since they could not service my configuration. Really appreciate their forthrightness. Also we reviewed the timing of next services. I have used Valvoline since 1988 when I lived in St. Louis and have more often experienced excellent service. Joel Murdock. Collierville TN

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I did not have to wait for service and they got me out, quickly.

I did not have to wait for service and they got me out, quickly.

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Good staff and very helpful

Good staff and very helpful

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It took a very long time - longer than normal I think.

It took a very long time - longer than normal I think.

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Good service and prices.

Good service and prices.

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Quick and courteous

Quick and courteous

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I’ve used Valvoline in the past and been satisfied. Some in my area apparently don’t like the ‘upselling’ and say so on social ...

I’ve used Valvoline in the past and been satisfied. Some in my area apparently don’t like the ‘upselling’ and say so on social media. If I had never used your services I might have been swayed not to go there, but relied on my past experience with you.

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Explained who I could go to if they couldn’t help me when checked. But they did it!

Explained who I could go to if they couldn’t help me when checked. But they did it!

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satisfied seems appropriate

satisfied seems appropriate

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Jay, has become a valuable technician, in advising me about the best ways to take care of both of my vehicles.

Jay, has become a valuable technician, in advising me about the best ways to take care of both of my vehicles.

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The guy that waited on us was super nice! I don't know his name but he wears glasses and is going to the Olive Branch store. He ...

The guy that waited on us was super nice! I don't know his name but he wears glasses and is going to the Olive Branch store. He is a very professional and nice gentleman.

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I had the oil level topped off and the air pressure in the tired checked/adjusted. The staff was friendly, helpful and prompt. ...

I had the oil level topped off and the air pressure in the tired checked/adjusted. The staff was friendly, helpful and prompt. They did a really nice job.Thank you.

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It was an oil change. I was satisfied with the process. I guess it would have to be some truly exceptional oil change to be hi ...

It was an oil change. I was satisfied with the process. I guess it would have to be some truly exceptional oil change to be highly satisfied.

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Good Service.

Good Service.

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great service

great service

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very fast and friendly service - let me know about the other pending maintenance items like radiator flush. offered to top off ...

very fast and friendly service - let me know about the other pending maintenance items like radiator flush. offered to top off if coolant level was low the next day.

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Great service, fast

Great service, fast

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Was not expecting the speedy professional service I received. Thank you!

Was not expecting the speedy professional service I received. Thank you!

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The service man didn’t get me to get an oil change . He said I didn’t need one and I appreciate that very much. He was very kin ...

The service man didn’t get me to get an oil change . He said I didn’t need one and I appreciate that very much. He was very kind and helpful

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Very friendly, courteous and time efficient

Very friendly, courteous and time efficient

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The service manager was very polite and kind. Explain everything that was going on with my car. For that I appreciate coming to ...

The service manager was very polite and kind. Explain everything that was going on with my car. For that I appreciate coming to a place of business for that reason.

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No problem from them. The tire was the problem.

No problem from them. The tire was the problem.

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displayed great customer service, well attentive

displayed great customer service, well attentive

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Been coming here for years, drove from Memphis to come back to this location. The employees are always nice here.

Been coming here for years, drove from Memphis to come back to this location. The employees are always nice here.

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i have a newer vehicle and it requires a specific oil filter and some of the guys didn't know that. There was on gentleman who w ...

i have a newer vehicle and it requires a specific oil filter and some of the guys didn't know that. There was on gentleman who was very knowledgable about the newer vehicles and he took the time to explain to them. If he hadn't been there I would have gotten the wrong oil filter.

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Everyone was friendly

Everyone was friendly

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Your personnel at this location have consistently been helpful..........especially each of those during my 11/25/2018 visit with ...

Your personnel at this location have consistently been helpful..........especially each of those during my 11/25/2018 visit with both my wife's and my vehicle.

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I was seen quickly and the oil change was done within 15-20 mins. Jay, the CSR was very friendly, kind, and knowledgeable. I use ...

I was seen quickly and the oil change was done within 15-20 mins. Jay, the CSR was very friendly, kind, and knowledgeable. I used a Groupon, which he accepted politely. He replaced my cabin air filter and made me feel very comfortable, even though I was a little embarrassed for not having my car cleaned out and that the filter was very dirty. It hadn’t been changed (or even checked by anyone) since I bought the car over 3 years ago. He also educated me on ways I can help keep it clear in the future. All around, Jay was awesome and made the experience easy. The other topside tech wasn’t as great on customer service; he groaned about me using a Groupon and commented on my tires being from Walmart. He did seem knowledgeable though and worked quickly. It wasn’t anything to upset my experience. I’ll continue to come to this Valvoline for future oil changes.

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Oil costs alot . But I will go back thank you

Oil costs alot . But I will go back thank you

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Everyone was very knowledgeable

Everyone was very knowledgeable

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Great service and friendly

Great service and friendly

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Quick service, clear communication, respectful

Quick service, clear communication, respectful

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It was expensive. I was certainly satisfied enough to get two cars serviced in the same day but cost is the only reason I'm not ...

It was expensive. I was certainly satisfied enough to get two cars serviced in the same day but cost is the only reason I'm not "Highly" satisfied.

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They usually check my lights and blinkers and they didn’t

They usually check my lights and blinkers and they didn’t

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Great experience!!!

Great experience!!!

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It was a good experience, but I was not just blown away. Nothing was bad. The service was fast, which I really appreciated. I wi ...

It was a good experience, but I was not just blown away. Nothing was bad. The service was fast, which I really appreciated. I will come back.

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Knowledge of staff.

Knowledge of staff.

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Everyone was friendly and did a thorough job even though it was simple replacing a turn signal bulb

Everyone was friendly and did a thorough job even though it was simple replacing a turn signal bulb

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Attendant was very friendly and competent. Fast service.

Attendant was very friendly and competent. Fast service.

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Quick, decent price, didn’t sell me on things I may not have needed.

Quick, decent price, didn’t sell me on things I may not have needed.

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Very courteous short waiting time

Very courteous short waiting time

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Service received

Service received

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Provided input on why oil change should be frequent

Provided input on why oil change should be frequent

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Been to thos location several times. They do great work and keep me aware of any regular maintenance when I'm there without pres ...

Been to thos location several times. They do great work and keep me aware of any regular maintenance when I'm there without pressuring me to complete it that day. Great service!

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When i started my car after the oil change it was very hesitant for some reason and then they didn’t reset my oil change percent ...

When i started my car after the oil change it was very hesitant for some reason and then they didn’t reset my oil change percentage without me having to ask them.

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I think that the service people should what customer ask

I think that the service people should what customer ask

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Great Staff!

Great Staff!

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Without their knowledge I would not have realized I needed a new radiator. I appreciated how they explained everything to me.

Without their knowledge I would not have realized I needed a new radiator. I appreciated how they explained everything to me.

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The techs clearly explain the process/needs of my vehicle.

The techs clearly explain the process/needs of my vehicle.

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Friendly workers and fast service.

Friendly workers and fast service.

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Good Service.

Good Service.

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Was told that my air filter needed to replaced.. he showed me the air filter and it still looked brand new. I told him that thi ...

Was told that my air filter needed to replaced.. he showed me the air filter and it still looked brand new. I told him that this service station replaced the filter Approx. 6000 miles ago. This was unacceptable behavior .. trying to sell me an air filter when the filter was still relatively new.. also I had to ask to have my lights checked... they also did not perform a battery check... where is this 21 point maintenance check????

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Appears cost of oil change has increased. May have to shop pricing before next visit.

Appears cost of oil change has increased. May have to shop pricing before next visit.

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Very professional and explained everything I asked about and very fast.

Very professional and explained everything I asked about and very fast.

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Friendly and knowledgeable staff, quickly got my oil changed with no problems.

Friendly and knowledgeable staff, quickly got my oil changed with no problems.

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Friendly qualified staff

Friendly qualified staff

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I was asked if I wanted my tire pressure checked. I think that should be done w the service without being asked as a courtesy.It ...

I was asked if I wanted my tire pressure checked. I think that should be done w the service without being asked as a courtesy.It’s the only place I take my vehicles so everything ok 👍🏻

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Great workers

Great workers

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The service I received was satisfactory

The service I received was satisfactory

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Since I did not have the physical coupon to receive the best discount which I had received previously on this vehicle and at mul ...

Since I did not have the physical coupon to receive the best discount which I had received previously on this vehicle and at multiple times on other vehicles, I was charged more than I was planning and prepared to pay.

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Prices are extremely too high!!

Prices are extremely too high!!

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Fast service

Fast service

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The individual that serviced me visit. An individual named, "Mike" located in Collierville, TN

The individual that serviced me visit. An individual named, "Mike" located in Collierville, TN

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Kevin was very knowledgeable about my vehicle's needs. He explained the process, he went over pricing options and towards the en ...

Kevin was very knowledgeable about my vehicle's needs. He explained the process, he went over pricing options and towards the end of my experience, he went over the complete invoice with me and made sure I knew who to contact if I encountered any problems as well as informed me of the estimated date of my next service. Curtis was very polite when showing me the new fuel level. I could see from the video footage that the gentleman below the bay was hard working. The other crew communicated with each other very well. Great people! Much better than any other valvoline experience to date! I'll surely return and highly recommend the Collierville location!

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I really love the customer service, at the time of my visit the computer system was down but I was informed in advance if I want ...

I really love the customer service, at the time of my visit the computer system was down but I was informed in advance if I want to pay cash because it was going to take about 30 minutes if I wanted to use a credit card. I love the computer monitor that allow me to see what was going on under my car and the employee who service me, walk me through every step. The price was awesome, also. I will be back again.

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I am always satisfied, always impressed. I’ve been going to them for years, with as many as four cars at a time. Very personable ...

I am always satisfied, always impressed. I’ve been going to them for years, with as many as four cars at a time. Very personable, very professional, very thorough.

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Asked the attendant to put tha tore caps back into the tires. He lied and said he put them back and did not.

Asked the attendant to put tha tore caps back into the tires. He lied and said he put them back and did not.

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Have oil change every 5,000 miles about every 2 mo been going there for 2 years only twice was I ask about my cabin filter this ...

Have oil change every 5,000 miles about every 2 mo been going there for 2 years only twice was I ask about my cabin filter this trip was one of them after seeing it I had it replaced along with my other filter my tech was very knowledgeable..Valvoline is loosing millions $$$ a year in bottom line money for all techs not addressing this issue on cars that have it..if it were my company I would train the techs to always include this item as of now 99% never do. So quit leaving money on the table

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I wish I could remember all the names of the three service agents at this location. They are great!

I wish I could remember all the names of the three service agents at this location. They are great!

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I received exactly what I needed with prompt service and no hassle

I received exactly what I needed with prompt service and no hassle

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Was very under staffed. Crew was working hard but just not enough people.

Was very under staffed. Crew was working hard but just not enough people.

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Staff was informed and friendly. I've always had a good experience at this location.

Staff was informed and friendly. I've always had a good experience at this location.

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Great Service with a friendly staff

Great Service with a friendly staff

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quick courteous service

quick courteous service

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I found the workers knowledgable, efficient, and thorough. They even changed my cabin filter I never even knew about. It really ...

I found the workers knowledgable, efficient, and thorough. They even changed my cabin filter I never even knew about. It really has made a fresh air of difference in my van. Many thanjs!

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The staff was very personable and assisted me with a smile and efficiency. I always get my oil changed at this location.

The staff was very personable and assisted me with a smile and efficiency. I always get my oil changed at this location.

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The technicians were very polite and helpful. Great experience have my oil changed.

The technicians were very polite and helpful. Great experience have my oil changed.

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One word...AWESOMENESS!!!!!

One word...AWESOMENESS!!!!!

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The folks there communicate clearly and promptly, make eye contact with you, never seem to be carrying an attitude about anythin ...

The folks there communicate clearly and promptly, make eye contact with you, never seem to be carrying an attitude about anything, never reek of cigarette smoke, call out to each other with safety instructions and status updates for both good practice and safety, don't try to oversell (or at least shut off quickly when refused). You are doing something right as a company when you can put together a quality hourly workforce like the one you have in the Collierville store anywhere near Memphis.

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Great service

Great service

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Entire process of waiting and the service took about 30 minutes. Most places are 1 hour to 1/2 hours.

Entire process of waiting and the service took about 30 minutes. Most places are 1 hour to 1/2 hours.

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Did not have all parts/air filter.

Did not have all parts/air filter.

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Technicians were fast and courteous.

Technicians were fast and courteous.

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Service was very fast and efficient

Service was very fast and efficient

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just not a fan of choosing the extreme

just not a fan of choosing the extreme

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The techs that dealt with me were quick, courteous, and informative.

The techs that dealt with me were quick, courteous, and informative.

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I bought a Groupon and I was still charged additional money and I did not like how Valvoline gives you credit for your Groupon. ...

I bought a Groupon and I was still charged additional money and I did not like how Valvoline gives you credit for your Groupon. I thought when I bought the Groupon that I would not be out of any additional money. I have gotten filters before but I do not remember them being that high. I was not happy with the outcome of my bill, I felt like it was a waste of time to buy the Groupon.

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They put higher grade of oil in the vehicle that cost more than the conventional oil I requested.

They put higher grade of oil in the vehicle that cost more than the conventional oil I requested.

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Sean was upbeat, fast, and professional. Thanks, Valvoline.

Sean was upbeat, fast, and professional. Thanks, Valvoline.

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Joe was very professional.

Joe was very professional.

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Friendly, knowledgeable employees. They listen well and always show what is being done. Never had a bad experience!

Friendly, knowledgeable employees. They listen well and always show what is being done. Never had a bad experience!

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Mike was extremely helpful - found an issue with a part on my car- told me how to get it fixed. He went above and beyond

Mike was extremely helpful - found an issue with a part on my car- told me how to get it fixed. He went above and beyond

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Just the wait in general. They were very busy

Just the wait in general. They were very busy

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The guys were great. They answered all my questions with a smile. That makes a big difference to me.

The guys were great. They answered all my questions with a smile. That makes a big difference to me.

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the employee that talked to me is named Joe. I have seen him there before. He's very professional and the other employees were ...

the employee that talked to me is named Joe. I have seen him there before. He's very professional and the other employees were very good to. I have been to this location many times. I've never had a problem. I'll be back.

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I have been using this location for several years and they always get me in out quickly.

I have been using this location for several years and they always get me in out quickly.

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Friendly and fast

Friendly and fast

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great customer service and got me in and out quickly with no issues

great customer service and got me in and out quickly with no issues

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Always treated with respect and workers have great personality

Always treated with respect and workers have great personality

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It was quick and easy. Everyone did their job efficiently. They are so courteous.

It was quick and easy. Everyone did their job efficiently. They are so courteous.

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Excellent service, Friendly employees, They answered all of our automotive questions.

Excellent service, Friendly employees, They answered all of our automotive questions.

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Always glad to have Joe service. Feel I can trust him now to push product unneeded.

Always glad to have Joe service. Feel I can trust him now to push product unneeded.

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Professional staff that was highly trained and skilled.Quick in and out

Professional staff that was highly trained and skilled.Quick in and out

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oil change was very over priced. went to jiffy lube in collierville tn a few months prior and i received oil change rotated tire ...

oil change was very over priced. went to jiffy lube in collierville tn a few months prior and i received oil change rotated tires and filters for the same price as only an oil change at this place. very disappointed to be taken advantage of that way.

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Every time iget an oil change there it is done quickly, correctly, at a reasoable price. Being highly satisfied is what i am ac ...

Every time iget an oil change there it is done quickly, correctly, at a reasoable price. Being highly satisfied is what i am accustomed to.

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Very professional staff

Very professional staff

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Had price increase since last time . 90$ is way overpriced. Will try somewhere else next time

Had price increase since last time . 90$ is way overpriced. Will try somewhere else next time

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It was our first time there, I had my 4 kids with me. The oil change was fast and Mike was friendly and knowledgeable

It was our first time there, I had my 4 kids with me. The oil change was fast and Mike was friendly and knowledgeable

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Way too expensive for just an oil change.

Way too expensive for just an oil change.

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Very good service and I like hearing the tech call out the tasks finished

Very good service and I like hearing the tech call out the tasks finished

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everybody knew their job

everybody knew their job

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I have just put a brand new engine in this vehicle less that a year, I purchased all new belts, etc., and everything on the moto ...

I have just put a brand new engine in this vehicle less that a year, I purchased all new belts, etc., and everything on the motor is brand new. Yet, one of the workers state that the belt on the engine was bad and he would take pictures to show me. I state that the belt is brand new, it was not even a year old. The employee never said anything else nor did he take pictures to show me the damage. This type of dishonestly I would rather not have to deal with. I do not plan on visiting this or any other Valvoline for an oil change in the future. Thanks

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I always receive good service at this location.

I always receive good service at this location.

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Great customer service The staff had knowledge about my vehicleQuick service

Great customer service The staff had knowledge about my vehicleQuick service

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$96 for a 4 quart full synthetic oil chnage is incredibly expensive. I know the oil prices. I know the filer prices. The mark u ...

$96 for a 4 quart full synthetic oil chnage is incredibly expensive. I know the oil prices. I know the filer prices. The mark up you are applying is enormous.

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Service man was great

Service man was great

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The greeting as soon as i pulled up was very nice. He let me know that one of the bays was having issues, and would be a couple ...

The greeting as soon as i pulled up was very nice. He let me know that one of the bays was having issues, and would be a couple of minutes to finish up the customer in front of me.

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Quick, easy, didn’t get oversold on extras, very courteous & knowledgeable

Quick, easy, didn’t get oversold on extras, very courteous & knowledgeable

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The attendants are friendly, knowledgeable and efficient.

The attendants are friendly, knowledgeable and efficient.

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Courteous rep; efficient process

Courteous rep; efficient process

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Technicians are very nice and very helpful

Technicians are very nice and very helpful

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WAY OVER PRICED!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WAY OVER PRICED!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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They are great and very professional. Knows their stuff.

They are great and very professional. Knows their stuff.

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Two bays were occupied and the third empty. I didn't know where to go and no one acknowledged me to direct me. It was frustrat ...

Two bays were occupied and the third empty. I didn't know where to go and no one acknowledged me to direct me. It was frustrating and there was a line behind me.

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I told the young man that I simply wanted an oil change and he did not pressure me to buy anything else. Highly appreciated

I told the young man that I simply wanted an oil change and he did not pressure me to buy anything else. Highly appreciated

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your expensive. staff was courteous and nice

your expensive. staff was courteous and nice

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Excellent customer service and knowledge of the product

Excellent customer service and knowledge of the product

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fast, efficient, smart

fast, efficient, smart

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Everyone was really nice. Really like the service. Been going to the one Collierville a long time

Everyone was really nice. Really like the service. Been going to the one Collierville a long time

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Austin was great.

Austin was great.

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Very professional, very polite

Very professional, very polite

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Yhe service was quick and the employee very knowledgeable and friendly.

Yhe service was quick and the employee very knowledgeable and friendly.

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The guys who served me were super nice and fast. My car gas mileage immediately increased after my service.

The guys who served me were super nice and fast. My car gas mileage immediately increased after my service.

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I often hear people asking questions about how to do their jobs. That's not comforting.

I often hear people asking questions about how to do their jobs. That's not comforting.

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The staff was great and they seemed like they were trying to take care of my truck like it was there own.

The staff was great and they seemed like they were trying to take care of my truck like it was there own.

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All good

All good

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I WAS very satisfied.

I WAS very satisfied.

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Quick, and friendly staff. They were on it from the moment I pulled in and that is appreciated

Quick, and friendly staff. They were on it from the moment I pulled in and that is appreciated

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Quick and Friendly Service

Quick and Friendly Service

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I’ve never had bad experience with VIOC. Friendly courteous well trained staff. I’ll come back again.

I’ve never had bad experience with VIOC. Friendly courteous well trained staff. I’ll come back again.

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Quick, no pressure to buy extra service, courteous

Quick, no pressure to buy extra service, courteous

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I probably should have answered highly satisfied but. That seemed to easy The main reason I enjoyed this recent experience ...

I probably should have answered highly satisfied but. That seemed to easy The main reason I enjoyed this recent experience was. The employees were nice. Sure. They knew their job and everything. Bit mainly they were nice. Thanks

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Excellent staff, very very helpful.

Excellent staff, very very helpful.

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The person who served me was kind, clear, efficient, and did a great and fast job.

The person who served me was kind, clear, efficient, and did a great and fast job.

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Timely and efficient service

Timely and efficient service

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All the employees were very friendly. They informed me about a headlight out. Once I pulled in they worked very quickly to get m ...

All the employees were very friendly. They informed me about a headlight out. Once I pulled in they worked very quickly to get me on my way.

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The wait was longer than usual.

The wait was longer than usual.

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Quick and efficient.

Quick and efficient.

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Friendly staff, Quick service, they even tried to help with the things that they were not responsible.

Friendly staff, Quick service, they even tried to help with the things that they were not responsible.

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The staff here is very friendly and they try being helpful, however they are quite slow. All in all, it is taken me almost an ho ...

The staff here is very friendly and they try being helpful, however they are quite slow. All in all, it is taken me almost an hour from the time I initially pulled up to the time they had completed the basic oil change services. Although that being said, my preference is for them to get it right rather than rushing through something and screwing it up. i.e. my oil pan bolted nut! Furthermore, the price is not communicated clearly enough nor are the services and what they entail. Seems to me the prices have gone up since the last time I was there six months ago. Nearly $70 for the very basic oil service change, and 2 windshield wipers.

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this is the only place I have my oil changed, for the past 15 years

this is the only place I have my oil changed, for the past 15 years

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Greeted promptly. Had called earlier in the day to make sure they batteries I needed where on hand and when I arrived the person ...

Greeted promptly. Had called earlier in the day to make sure they batteries I needed where on hand and when I arrived the personnel quickly acknowledged they were aware of my call and prepared to install them in my truck.

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The tech that handled my initial contact was very good

The tech that handled my initial contact was very good

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All of the employees are very nice at this location. Also, I enjoy watching the screen provided to view the gentleman underneat ...

All of the employees are very nice at this location. Also, I enjoy watching the screen provided to view the gentleman underneath the vehicle as he works. This makes an oil change interesting ! Thanks

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I needed an oil change but also happened to have a headlight out. I didn't know that they could change it there, but they let m ...

I needed an oil change but also happened to have a headlight out. I didn't know that they could change it there, but they let me know they could fix it and that they had the light bulb in stock. That completely made my day because I was leaving on a road-trip early the next morning and having that headlight fixed made me more comfortable to be on the road for that trip. Also, Mike was super helpful and friendly. He was so nice to my 5-year-old daughter who was quite curious about the oil change process. :) This location is definitely my go-to! Thank you!

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Good service every time I go in

Good service every time I go in

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I've just never paid so much for an oil change before. With wipers, it was 137 dollars. Also, they didn't know which oil to give ...

I've just never paid so much for an oil change before. With wipers, it was 137 dollars. Also, they didn't know which oil to give me. Their computer didn't say and a call to support didn't help. Finally, I peeled off the sticker from my dealer's recommended oil change and gave it to the guy. It's a 2018 Rav4 Limited and this was my first oil change. He asked if I wanted full synthetic and I wasn't sure, but he implied that's what I needed.

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Workers was very nice

Workers was very nice

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The professionalism and customer service was great.

The professionalism and customer service was great.

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Speed with which they did the job and friendliness

Speed with which they did the job and friendliness

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Mike was very professional and thorough.

Mike was very professional and thorough.

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We were able to get in and out quickly. Plus, there was no pressure to upgrade or buy anything else.

We were able to get in and out quickly. Plus, there was no pressure to upgrade or buy anything else.

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Service tech didn't have the knowledge how to check the battery. He was looking for color coding vs positive and negative. Also, ...

Service tech didn't have the knowledge how to check the battery. He was looking for color coding vs positive and negative. Also, they didn't know how to clear the service light required inside the vehicle after the oil change was completed.

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FRIENDLY STAFF, VERY EFFICIENT.

FRIENDLY STAFF, VERY EFFICIENT.

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Super quick once I got into the bay for oil change! Out in less than 17 minutes

Super quick once I got into the bay for oil change! Out in less than 17 minutes

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They did what I needed done without trying to sell me additional services.

They did what I needed done without trying to sell me additional services.

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Courteous, professional staff. Very safety-conscious while performing work

Courteous, professional staff. Very safety-conscious while performing work

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The lady who greeted me and enter d my information was very friendly, and seemed knowledgeable. I love seeing women in these pos ...

The lady who greeted me and enter d my information was very friendly, and seemed knowledgeable. I love seeing women in these positions.

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Fast friendly service.

Fast friendly service.

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The staff was courteous n answered questions when I asked.

The staff was courteous n answered questions when I asked.

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Technicians were professional and courteous. I also felt very comfortable hearing all the checks and balances between the techs. ...

Technicians were professional and courteous. I also felt very comfortable hearing all the checks and balances between the techs. It made me feel like nothing had dropped through the cracks and everything was verified before actual servicing.

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Quick, reasonable price and solid customer service

Quick, reasonable price and solid customer service

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I showed up at 11am when the service center was suppose to open on Sunday. There was not one worker there so I went and took ca ...

I showed up at 11am when the service center was suppose to open on Sunday. There was not one worker there so I went and took care of a few other things and came back.

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Both techs were extremely polite and well mannered. Answered all my questions. I do wish you had better coupons. The price i ...

Both techs were extremely polite and well mannered. Answered all my questions. I do wish you had better coupons. The price i feel is pretty expensive. Shop was also extremely clean...

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Your staff is very polite, organized and present findings professionally with no pressure.

Your staff is very polite, organized and present findings professionally with no pressure.

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The cost seems high to me

The cost seems high to me

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Everyone was friendly & great

Everyone was friendly & great

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The three service techs were great!

The three service techs were great!

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Polite and friendly workers, quick service

Polite and friendly workers, quick service

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It took about 30 minutes. Seemed to be understaffed at 9:00 am, did the best to keep all the customers attended to at some level ...

It took about 30 minutes. Seemed to be understaffed at 9:00 am, did the best to keep all the customers attended to at some level. Really sweet , courteous people.

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Employees are always nice

Employees are always nice

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good service and nice people

good service and nice people

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Fast service, and good price

Fast service, and good price

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Told me that my oil change would only last 3 thousand miles at most. I know this is not true and that it will last me around 7 t ...

Told me that my oil change would only last 3 thousand miles at most. I know this is not true and that it will last me around 7 thousand miles. Very irritating to know that y’all would have people waste money on services not needed.

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Oil change service is satisfactory without delays if I pick a reasonable time of day to go. All I need is the oil change, tire ...

Oil change service is satisfactory without delays if I pick a reasonable time of day to go. All I need is the oil change, tire pressure and light checks. I do minor maintenance (air filters, wipers) and use the dealer for transmission and other mechanical service. Concentrate on quality oil change and tire pressure checks!My favorite part of going to Valvoline is a short wait inside the car while the oil change is complete and on my way. My dealer is actually cheaper on oil changes but I don't like the two hour wait and extra distance to drive

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Great customer service. I wish they did tire rotations, that would be the only reason I didn’t return.

Great customer service. I wish they did tire rotations, that would be the only reason I didn’t return.

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Friendly staff, fast service

Friendly staff, fast service

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In and out very quickly and the crew was quite courteous and professional. Pleasant experience.

In and out very quickly and the crew was quite courteous and professional. Pleasant experience.

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quick, friendly and knowledgeable

quick, friendly and knowledgeable

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Very nice and experienced staff

Very nice and experienced staff

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Professional service and highly efficient.

Professional service and highly efficient.

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I used to go there when I lived there 15 years ago. Interestingly I had a Jeep Grand Cherokee then too. However I moved away and ...

I used to go there when I lived there 15 years ago. Interestingly I had a Jeep Grand Cherokee then too. However I moved away and you are still associating my email with that address. I hope you’ll correct your records. The responses here are based on my memory of the service there.

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The technicians were very professional and quickly provided the service I wanted.

The technicians were very professional and quickly provided the service I wanted.

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Very friendly very helpful. very clean.

Very friendly very helpful. very clean.

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The staff was very friendly and the service was fast and accommodating.

The staff was very friendly and the service was fast and accommodating.

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Very professional staffQuick

Very professional staffQuick

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Professionalism..

Professionalism..

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I am a regular customer at this Valvoline Instant Oil Change location in Collierville, TN.

I am a regular customer at this Valvoline Instant Oil Change location in Collierville, TN.

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Friendly: knowledgeable personnel; organized

Friendly: knowledgeable personnel; organized

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Me. Joe did an amazing job. Very helpful and kind.

Me. Joe did an amazing job. Very helpful and kind.

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Impressed with service,wait time, service time

Impressed with service,wait time, service time

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The service was first rate and I really appreciated the men and how nice they were very genuine great customer service !

The service was first rate and I really appreciated the men and how nice they were very genuine great customer service !

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Price has jumped too much

Price has jumped too much

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Priced right great service and curtious

Priced right great service and curtious

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Great customer service!

Great customer service!

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I use this same location and most of the employees have been there fore several months if not longer so I know them. This adds t ...

I use this same location and most of the employees have been there fore several months if not longer so I know them. This adds to the level of comfort when using them.

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Quick and easyPolite and helpful

Quick and easyPolite and helpful

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I should not have to say more than once which weight of oil I want. Honda thinks everyone lives near Canada. But I am far to the ...

I should not have to say more than once which weight of oil I want. Honda thinks everyone lives near Canada. But I am far to the south and have no interest in pricier 0w20 oil.PSI quality is a problem. I asked for 35 in every tire. They said it was done. I checked. 3 were low. So I waited as they took care of this. As tires were rotated, I decided it would be good to also check the spare. They seemed incapable of accessing it. So I took it out. It had only half of the recommended 60 PSI so I am glad I had them take care of that as well. They were quite reluctant - put out. I have had similar poor quality experience with PSI issues at other shops in town. Oh well. They need to get used to customers like me.

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Quick, friendly and good service!

Quick, friendly and good service!

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Very friendly and knowledgeable employees

Very friendly and knowledgeable employees

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Always visit hear. Good staff and quick.

Always visit hear. Good staff and quick.

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I regret that I did not get the name of the young man who serviced my vehicle. He was so very attentive. I was there between 6:3 ...

I regret that I did not get the name of the young man who serviced my vehicle. He was so very attentive. I was there between 6:30 and 7:00 the evening of December 11. This young man did everything: he opened my hood, checked my gauges inside the car, explained everything they were going to do and what I needed. He did not pressure me to purchase anything extra, although he did present things to me. I wish I had gotten his name, because he deserves a commendation. I have been using this location for oil changes for many years, and he was the first one to really make me feel welcome and feel that my vehicle was the most important one at that time and place.

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I was just a job to employees

I was just a job to employees

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Brandon was very courteous and treated me very well. They were very efficient and got my service completed quickly and thorough ...

Brandon was very courteous and treated me very well. They were very efficient and got my service completed quickly and thoroughly.

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Knowledgeable, friendly, great price

Knowledgeable, friendly, great price

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Oil was spilled on motor causing a oil burning smell when we left.

Oil was spilled on motor causing a oil burning smell when we left.

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The team was very friendly and courteous. They followed all the same procedures I’ve seen at other locations but made sure they ...

The team was very friendly and courteous. They followed all the same procedures I’ve seen at other locations but made sure they were communicating in a loud fashion so the other team members and I could here

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The guys were very friendly, I felt like a valued customer! Alway happy with the service I recieve at the collierville location. ...

The guys were very friendly, I felt like a valued customer! Alway happy with the service I recieve at the collierville location. I hope their pay checks reflect their good work, dealing with the public is not an easy job, they always seem to be busy but never rushed! Keep up the good work guys!!!

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Pleasant gentlemen very courteous. Quick. Thorough

Pleasant gentlemen very courteous. Quick. Thorough

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Professional staff made me feel comfortable

Professional staff made me feel comfortable

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like the way things are called out so not a thing would be missed

like the way things are called out so not a thing would be missed

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Guys were prompt, courteous and did the job very well.

Guys were prompt, courteous and did the job very well.

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Staff was highly professional, knowledgeable and polite.

Staff was highly professional, knowledgeable and polite.

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Employees were very nice and friendly

Employees were very nice and friendly

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Sales guy was very polite

Sales guy was very polite

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Impressed with the friendliness and thoroughness and lack of pressure in the staff.

Impressed with the friendliness and thoroughness and lack of pressure in the staff.

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Mainly the 15 minute turnaround. $35 with after $10 off coupon seemed excessive.

Mainly the 15 minute turnaround. $35 with after $10 off coupon seemed excessive.

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ASSOCIATE HAD TO BE CORRECTED ON THE AMOUNT OF OIL TO PUT IN MY VEHICLE (E.G. 6 QT INSTEAD OF 5 QT).

ASSOCIATE HAD TO BE CORRECTED ON THE AMOUNT OF OIL TO PUT IN MY VEHICLE (E.G. 6 QT INSTEAD OF 5 QT).

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Very courteous employees, fast service. Overall I'm very happy with Valvoline, that's why I've been going there for years.

Very courteous employees, fast service. Overall I'm very happy with Valvoline, that's why I've been going there for years.

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Told me that my brake lights weren’t working. 👍

Told me that my brake lights weren’t working. 👍

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Breanne, Austin & Brandon did a great job & I appreciate the great friendly service I receive each visit. I love having a place ...

Breanne, Austin & Brandon did a great job & I appreciate the great friendly service I receive each visit. I love having a place I feel I can trust with this car as I travel for work & need it running in top shape. In a day of low to no customer service, they deliver & deserve a thumbs up!👍

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The gentlemen that serviced my vechicle were pollute and courteous. They performed the services that I required and I left a ha ...

The gentlemen that serviced my vechicle were pollute and courteous. They performed the services that I required and I left a happy customer.

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Friendly service right before closing time

Friendly service right before closing time

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Nobodies perfect

Nobodies perfect

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There was some confusion going on. I think they may have been training a new person.

There was some confusion going on. I think they may have been training a new person.

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Employees were very polite and friendly. They stayed focused and took pride in their work. They made me feel like I was a part ...

Employees were very polite and friendly. They stayed focused and took pride in their work. They made me feel like I was a part of their working team. Yes, I will be back and will encourage others to use Valvoline to care for their automobiles.

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I was satisfied with the service. I never give anyone a Highly satisfied rating most of the time.

I was satisfied with the service. I never give anyone a Highly satisfied rating most of the time.

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Treated very well,service was speedy thank you

Treated very well,service was speedy thank you

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quick and easy.

quick and easy.

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There were no problems.

There were no problems.

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Nice people.

Nice people.

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Nice staff. Good to work with. They do great job checking out your car

Nice staff. Good to work with. They do great job checking out your car

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It was what I expected. Nothing more and nothing less.

It was what I expected. Nothing more and nothing less.

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It's quicker than me doing it myself and they let me know if anything looks off

It's quicker than me doing it myself and they let me know if anything looks off

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Service was great, time was quick, and people were friendly and professional.

Service was great, time was quick, and people were friendly and professional.

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The people there were very friendly

The people there were very friendly

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Quick, friendly staff who explained things well.

Quick, friendly staff who explained things well.

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I have always had positive experiences at Instant Oil Change.Thank you.

I have always had positive experiences at Instant Oil Change.Thank you.

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Staff efficient

Staff efficient

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I live in the Jackson, TN area. I drove to Collierville, TN to get my oil changed. You do the math. I'm happy with my service.😊

I live in the Jackson, TN area. I drove to Collierville, TN to get my oil changed. You do the math. I'm happy with my service.😊

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Fast, efficient and friendly

Fast, efficient and friendly

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Very friendly customer service. The collierville Tennessee location was the best one I have been to.

Very friendly customer service. The collierville Tennessee location was the best one I have been to.

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Price is too expensive even with a coupon.

Price is too expensive even with a coupon.

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The technicians checked for additional problem that could arrived.

The technicians checked for additional problem that could arrived.

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I left and 3 hours later my engine overheated. Waiting to see if they are related.

I left and 3 hours later my engine overheated. Waiting to see if they are related.

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Very professional and courtesy

Very professional and courtesy

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The people are friendly, courteous, and do not pressure! It is quick and easy

The people are friendly, courteous, and do not pressure! It is quick and easy

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The friendliness and smiles

The friendliness and smiles

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The staff was excellent and very attentive! I'm always impressed with them every time I go there.

The staff was excellent and very attentive! I'm always impressed with them every time I go there.

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I received great customer service. Everything was explained where I could understand. Everyone was very nice. I will be back

I received great customer service. Everything was explained where I could understand. Everyone was very nice. I will be back

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Pricing is getting a little high

Pricing is getting a little high

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My total charge for an oil change and two filters was $173.04 plus tax. The reg air filter was a fair price. The $39.99 for the ...

My total charge for an oil change and two filters was $173.04 plus tax. The reg air filter was a fair price. The $39.99 for the cabin filter was almost double what it can be purchased at many retail locations, my mistake for not asking. I was charged almost $9.00 per quart on the extra oil, again almost double what it could be had at retail. I understand you need to markup as you are providing the labor but these charges are past that and bordering on ridiculous. Even if I had received nothing but the oil change my cost would have been over $111.00 before taxes. Never thought the dealer would be so much cheaper (my wife had her oil changed at the Ford dealership the same day and the charge was $39.99 for a 5 qt /filter change with synthetic). Based on my experience I will find it impossible to recommend your service to anyone.

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Quick and easy!!

Quick and easy!!

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Did not have to wait, attendant courteous and work was completed in a short timeframe

Did not have to wait, attendant courteous and work was completed in a short timeframe

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They had very fast service and were really nice to me.

They had very fast service and were really nice to me.

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Clean nice place professional people. Had service agreement on this car. Will use Valvolene all the time on this car. When se ...

Clean nice place professional people. Had service agreement on this car. Will use Valvolene all the time on this car. When service agreement run out on my other car I will use Valvolene.

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I was in and out within 20 minutes, did not have to wait outside, and the staff was clear and precise with their instructions wh ...

I was in and out within 20 minutes, did not have to wait outside, and the staff was clear and precise with their instructions what to expect.

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Fast and friendly service

Fast and friendly service

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I was in and out in less than 15 minutes everyone was extremely knowledgeable and friendly.

I was in and out in less than 15 minutes everyone was extremely knowledgeable and friendly.

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The people are all very likeable. Each and every one was nice and courteous. The young lady, Breanna, is very helpful and answe ...

The people are all very likeable. Each and every one was nice and courteous. The young lady, Breanna, is very helpful and answered any questions I had

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Because of the friendliness and smiles and been very perlite. Thanks so much

Because of the friendliness and smiles and been very perlite. Thanks so much

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Effective and efficient

Effective and efficient

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Speed of service. Quality of product. And the feeling that all done correctly. I grew up working in a garage and I liked the way ...

Speed of service. Quality of product. And the feeling that all done correctly. I grew up working in a garage and I liked the way the mechanic checked the wok. Thanks, Vavoline for a good job!!

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Price, service time, staff rapport

Price, service time, staff rapport

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I wasn't pressured to buy and received good customer service.

I wasn't pressured to buy and received good customer service.

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Suggested other needs

Suggested other needs

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Service person was fantastic, had a great knowledge of autos and overall sense of pride in what he was doing !

Service person was fantastic, had a great knowledge of autos and overall sense of pride in what he was doing !

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I was satisfied

I was satisfied

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Staff completed their job quickly and efficiently.

Staff completed their job quickly and efficiently.

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I always use Valvoline because they do a thorough check of more than just the oil. They are fast and reliable. I love being able ...

I always use Valvoline because they do a thorough check of more than just the oil. They are fast and reliable. I love being able to stay in my vehicle

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I like that VIOC keeps up with how often I need to replace parts or get specific maintenance services done.

I like that VIOC keeps up with how often I need to replace parts or get specific maintenance services done.

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Very courteous and efficient!

Very courteous and efficient!

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Quick friendly service

Quick friendly service

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The staff is very courteous and friendly, & very detail-oriented and very accommodating😊😊 I would recommend them to all of my fa ...

The staff is very courteous and friendly, & very detail-oriented and very accommodating😊😊 I would recommend them to all of my family and friends👌👍 Especially to (Terrell)(Charles)&(Austin) for their wonderful work💯you will be seeing me soon🤓 thanks a lot Great Job Guys!!!!!!

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The men was nice and friendly they made feel welcome and they was so caties to my needs thank you mame no mame i like that.

The men was nice and friendly they made feel welcome and they was so caties to my needs thank you mame no mame i like that.

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My car required 2 more quarts than the regular oil change and they added it WITHOUT telling me which added an extra $5.00x2 quar ...

My car required 2 more quarts than the regular oil change and they added it WITHOUT telling me which added an extra $5.00x2 quarts = $10.00 more than I was expecting to pay with my $19.99 oil change coupon.

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If not for the coupon given me for the oil change, it would have been out of my price range. The techs were great but your pric ...

If not for the coupon given me for the oil change, it would have been out of my price range. The techs were great but your price for an oil change is high.

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No complaints whatsoever. Staff was very friendly and fast

No complaints whatsoever. Staff was very friendly and fast

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I was pleased..great staff

I was pleased..great staff

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Quick and easy

Quick and easy

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The tech that did the service, I have seen there many times before. He was polite and professional. He has done my service many ...

The tech that did the service, I have seen there many times before. He was polite and professional. He has done my service many times, and I have always been pleased with him and how he treats me. Enough communication but not too much.

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All Techs Were Working Great Together, Smiling, No Frowns. Good Crew.

All Techs Were Working Great Together, Smiling, No Frowns. Good Crew.

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Very polite, quick service, helped me with additional services and discount coupons for future service.

Very polite, quick service, helped me with additional services and discount coupons for future service.

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It only takes a few minutes to have my car serviced. The technicians are professional and friendly at this location. I feel co ...

It only takes a few minutes to have my car serviced. The technicians are professional and friendly at this location. I feel confident they are doing a good job servicing my automobile.

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Personnel was very friendly and courteous. Very nice and considerate staff.

Personnel was very friendly and courteous. Very nice and considerate staff.

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Customer service and communication, Price is too high compare to other vendors for same this.

Customer service and communication, Price is too high compare to other vendors for same this.

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Very quick and professional; service.

Very quick and professional; service.

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Excellent

Excellent

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Courteous and knowlegeable

Courteous and knowlegeable

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Good explanations on the services needed, light checks, courteous, reasonable amount of time to perform service.

Good explanations on the services needed, light checks, courteous, reasonable amount of time to perform service.

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The service I received was for a much more reasonable price than I expected. The technician was extremely courteous and helpful.

The service I received was for a much more reasonable price than I expected. The technician was extremely courteous and helpful.

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Great knowledgeable service

Great knowledgeable service

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Was treated with respect.

Was treated with respect.

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Prompt and Courtesy Service

Prompt and Courtesy Service

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The service was quick. They got my oil changed without issue.

The service was quick. They got my oil changed without issue.

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Young lady that service was very professional and was highly knowledgeable about your product

Young lady that service was very professional and was highly knowledgeable about your product

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The experience was outstanding because the staff and the attention to complete the service was the value of the visit.

The experience was outstanding because the staff and the attention to complete the service was the value of the visit.

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It was an experience just like the other quick oil service companies

It was an experience just like the other quick oil service companies

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Informed me that a head light was out and saved me a traffic ticket. Did not pressure with choice of oil prices.

Informed me that a head light was out and saved me a traffic ticket. Did not pressure with choice of oil prices.

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I have used this location many times for oil changes. I have been fully satisfied with the service and professionalism.

I have used this location many times for oil changes. I have been fully satisfied with the service and professionalism.

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My service guy was terrific.

My service guy was terrific.

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Convience Prompt Service

Convience Prompt Service

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you guys do a good job with your service...good service at a reasonable price...I'm quite pleased...

you guys do a good job with your service...good service at a reasonable price...I'm quite pleased...

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Good service for the price.

Good service for the price.

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Courtesy and Quick!

Courtesy and Quick!

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In and out quickly

In and out quickly

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The staff at the Collierville, TN location are extremely friendly and always give great customer service!

The staff at the Collierville, TN location are extremely friendly and always give great customer service!

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My advisor Bradley was very thorough, friendly and made me feel like I want to continue to come back to this particular Valvolin ...

My advisor Bradley was very thorough, friendly and made me feel like I want to continue to come back to this particular Valvoline location.

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The time spent was very minimal and the personnel were very friendly and did their jobs quickly. Much faster than other busines ...

The time spent was very minimal and the personnel were very friendly and did their jobs quickly. Much faster than other businesses I have used before.

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Quick service and very friendly staff!

Quick service and very friendly staff!

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This is my second visit to this location and the staff are always very professional and courteous. They explain everything in de ...

This is my second visit to this location and the staff are always very professional and courteous. They explain everything in detail and get me in and out fast.

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The team was very knowledgeable and helpful.

The team was very knowledgeable and helpful.

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Extremely friendly staff.

Extremely friendly staff.

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The whole staff was friendly, knowledgeable, and timely.

The whole staff was friendly, knowledgeable, and timely.

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It was a great experience. They seemed very helpful.

It was a great experience. They seemed very helpful.

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Only 3 people working.

Only 3 people working.

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Everyone was courteous from beginning to end. I was greeted immediately which means everything to me.

Everyone was courteous from beginning to end. I was greeted immediately which means everything to me.

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My technician was very polite, knowledgeable and professional

My technician was very polite, knowledgeable and professional

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The oil change took a little longer than usual. I didn't time it specifically. All 3 bays were full. The 3-4 workers up top talk ...

The oil change took a little longer than usual. I didn't time it specifically. All 3 bays were full. The 3-4 workers up top talked loudly to each other and so I question wether they were paying proper attention to the vehicles. I've been coming to this location for years and have never felt this way before.

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No pressure or surprise problems, very friendly and relatable staff!

No pressure or surprise problems, very friendly and relatable staff!

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I asked for 5W20 since that's what the manufacturer recommends and it's all I ever used . I noticed the tech fill the bucket fr ...

I asked for 5W20 since that's what the manufacturer recommends and it's all I ever used . I noticed the tech fill the bucket from a 0W20 spout . I ask him if that was 5W20 and he said yes . Then I noticed on my invoice that it said my car was filled with 0W20 ! There isn't a big difference , but I should receive what I ask for ! He also overfilled my oil by about a half quart . Again , not a huge deal , but the old adage holds true , if you want the job done right , do it yourself. Which is what I'll probably do next time .Also , the car was dripping oil on my garage floor for the first few days ,,, I'm sure it's from the frame ,, the darn filter is directly above part of the frame , and if you don't clean it after changing the filter it makes a mess ! I unscrew my filter inside a quart ziploc bag to catch the oil ,, of course my car is cold ,,, y'all can't do that because of the hot engines .

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Was treated like a valued customer.

Was treated like a valued customer.

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I was very satisfied with my visit. I only had to wait between 5to 10 minutes to have my car serviced. Once I was in the bay I ...

I was very satisfied with my visit. I only had to wait between 5to 10 minutes to have my car serviced. Once I was in the bay I was quickly waited on. It only took about 25 minutes from the time I arrived and the time I left.

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Service was efficient; no waiting; technicians were friendly

Service was efficient; no waiting; technicians were friendly

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The price is fair and they meet my expectations.

The price is fair and they meet my expectations.

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My service tech seemed very knowledgable re: my particular vehicle.

My service tech seemed very knowledgable re: my particular vehicle.

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Price higher than quoted over the telephone.

Price higher than quoted over the telephone.

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Very satisfied with the staff and their knowledge. Speed of work was phenomenal

Very satisfied with the staff and their knowledge. Speed of work was phenomenal

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everything gret

everything gret

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Was very professional

Was very professional

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I always get great service here, the employees are always professional. I've been using them from years now and plan to keep usi ...

I always get great service here, the employees are always professional. I've been using them from years now and plan to keep using them as long as I continue to get great service.

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In and out quick

In and out quick

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Great service

Great service

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Asst Manager was excellent. So good, added front and rear differential oil change (was going to dealership) and higher grade win ...

Asst Manager was excellent. So good, added front and rear differential oil change (was going to dealership) and higher grade windshield wipers.

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My attendant was great. Seemed like he might have been #1 man there.

My attendant was great. Seemed like he might have been #1 man there.

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Tech was very courteous and did not pressure me to buy additional services

Tech was very courteous and did not pressure me to buy additional services

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Friendly, fast, courtesy, took their time, explained everything that they did before doing it.

Friendly, fast, courtesy, took their time, explained everything that they did before doing it.

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Friendly; quick service; always keeping me aware of necessary services.

Friendly; quick service; always keeping me aware of necessary services.

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All the workers were so friendly and explained everything. They were all in the best moods and made me feel like family!!! The g ...

All the workers were so friendly and explained everything. They were all in the best moods and made me feel like family!!! The girl had just started and the guys were helping her and everyone got along. Nicest crew that I have ever interacted with since we've been coming there in the past 2 years and so awesome!!!

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Friendly guys! Seemed knowledgeable. Fast service

Friendly guys! Seemed knowledgeable. Fast service

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great service. had issue with wipers that i bought from valvoline and manager replaced them for me

great service. had issue with wipers that i bought from valvoline and manager replaced them for me

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Nice prompt curteous and thorough service

Nice prompt curteous and thorough service

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John Tackett and he's team are awesome

John Tackett and he's team are awesome

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The manager and crew members appeared to be focused and attentative to their tasks. Customer service was excellent.

The manager and crew members appeared to be focused and attentative to their tasks. Customer service was excellent.

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The speed with which my car was serviced, the professionalism, and the friendly staff.

The speed with which my car was serviced, the professionalism, and the friendly staff.

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My guy was very helpfulHe took care of issues that others had never even brought up!

My guy was very helpfulHe took care of issues that others had never even brought up!

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I rarely ever rate something as "Highly Satisfied" unless it is just shocking amazing and off the charts.The experience was very ...

I rarely ever rate something as "Highly Satisfied" unless it is just shocking amazing and off the charts.The experience was very good and I'm pleased with the people, the quality, and service provided.Thank You!

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Excellent customer service. Oil change was fast and efficient.

Excellent customer service. Oil change was fast and efficient.

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Everyone very friendly and knowledgeable!I was taken care of promptly and efficiently!Very happy with the service and price!

Everyone very friendly and knowledgeable!I was taken care of promptly and efficiently!Very happy with the service and price!

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Excellent customer service

Excellent customer service

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The service was great, and they were fast. A job well done.

The service was great, and they were fast. A job well done.

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Its fast - I trust these guys with all the service for my premium schedule that they can perform.

Its fast - I trust these guys with all the service for my premium schedule that they can perform.

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The job is done quickly and everything was done correctly. Everyone was very nice

The job is done quickly and everything was done correctly. Everyone was very nice

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Prompt courteous professional service.

Prompt courteous professional service.

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The man thAt took care of me was extremely helpful and very nice. He recommended another service for my car which has been sputt ...

The man thAt took care of me was extremely helpful and very nice. He recommended another service for my car which has been sputter5. It helped so much! He was a great help! I think his name was Justin

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Quick service. Excellent employees

Quick service. Excellent employees

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Very professional and courtius

Very professional and courtius

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Technician was very knowledgeable.

Technician was very knowledgeable.

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Great service

Great service

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Staff knew what they were doing. They worked efficiently and got me in and out quickly.

Staff knew what they were doing. They worked efficiently and got me in and out quickly.

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Good location and service

Good location and service

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Am not sure what was the problem but it took a long tim to get the car put back together, has never taken that long before. Now ...

Am not sure what was the problem but it took a long tim to get the car put back together, has never taken that long before. Now that I think about it I wasn't asked about my tire pressure either

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Techs were very good. No Extreme up sell pressure. Very helpful and polite.

Techs were very good. No Extreme up sell pressure. Very helpful and polite.

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The staff was very friendly and I was done in about 15 minutes

The staff was very friendly and I was done in about 15 minutes

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I wish I knew the name of the employee who helped me. He was great! Very polite and professoonal.

I wish I knew the name of the employee who helped me. He was great! Very polite and professoonal.

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Fast & Friendly.

Fast & Friendly.

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It was as expected nothing out of the ordinary great.

It was as expected nothing out of the ordinary great.

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Quick Service Staff did not try to sell me something Price was good as I used a coupon

Quick Service Staff did not try to sell me something Price was good as I used a coupon

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I was very happy that VIOC is able to service my BMW. They had the BMW recommended synthetic oil and filter on hand and ready ...

I was very happy that VIOC is able to service my BMW. They had the BMW recommended synthetic oil and filter on hand and ready to go. Everyone told me after I bought my 528 that I would be stuck having to use the BMW dealership exclusively, even just for oil changes. Not true!

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As a consumer, I am rarely highly satisfied with service. I find the services given are appropriate. For many years, I used othe ...

As a consumer, I am rarely highly satisfied with service. I find the services given are appropriate. For many years, I used other services for my oil change needs. It seems a little expensive, but I will use your company again.

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Quick service and low pressure.

Quick service and low pressure.

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No wait. Representatives communicated clearly.

No wait. Representatives communicated clearly.

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Good people, good service

Good people, good service

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Good, quick service. I never had to exit my vehicle.

Good, quick service. I never had to exit my vehicle.

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They really know what they are doing and I was really impressed

They really know what they are doing and I was really impressed

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Just very efficient and courteous

Just very efficient and courteous

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Great service as always!!! Very fast and efficient!!!! Very friendly as always!!!I like how they never pressure you into anythin ...

Great service as always!!! Very fast and efficient!!!! Very friendly as always!!!I like how they never pressure you into anything, unlike other car places.

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quick service

quick service

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everyone very courdial

everyone very courdial

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The staff was very nice and did a great job

The staff was very nice and did a great job

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Customer service, professionalism, speed of service

Customer service, professionalism, speed of service

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Great people, service, and products

Great people, service, and products

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Great customer service and advise. I like the employees at this location.

Great customer service and advise. I like the employees at this location.

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The personnel was respectful and polite.

The personnel was respectful and polite.

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Just a good experience

Just a good experience

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The only issue I had was after we were done, they had tested the battery, it tested low and needing replacement although the pri ...

The only issue I had was after we were done, they had tested the battery, it tested low and needing replacement although the printout showed "Checked-OK" knowing very well it is Not OK. I would have some QA done on your reports that you give to customers so that they are accurate.

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They did a good job, were polite and fast.

They did a good job, were polite and fast.

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I went to the Ford dealership for just an oil change but was told it would take a couple of hours so I went to valvoline instant ...

I went to the Ford dealership for just an oil change but was told it would take a couple of hours so I went to valvoline instant oil change even though it was more expensive to avoid the wait time and I was able to get in and out in a reasonable timeframe.

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The service is really quick and the young men are extremely polite.

The service is really quick and the young men are extremely polite.

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Fast and courteous

Fast and courteous

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Aiden was very friendly. I was able to drop my car off while I ran some errands and it was ready when I came back.

Aiden was very friendly. I was able to drop my car off while I ran some errands and it was ready when I came back.

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Service was excellent. All of the guys were professional and friendly!

Service was excellent. All of the guys were professional and friendly!

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Professional manner of staff, value, clean shop and waiting room.

Professional manner of staff, value, clean shop and waiting room.

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The only issue I had with my service this time was the attitude of the employees. Every time the little bell went off saying som ...

The only issue I had with my service this time was the attitude of the employees. Every time the little bell went off saying someone else was pulling it one of them would complain and even asked if "These people don't have anything else to do on a damned Saturday". They also made comments about my vehicle and how old some of the parts were. Not every customer is able to have brand new of everything and it was just very disrespectful and embarrassing. I've never had this problem here before and maybe they were having a bad day but it doesn't mean that they should insult their customers or complain about the people that come in that are helping them keep their job by giving the company business.

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Tech guys were great

Tech guys were great

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Trying to sell items or services that I can get my personal mechanic to do cheaper.

Trying to sell items or services that I can get my personal mechanic to do cheaper.

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The employees were very nice and professionally.

The employees were very nice and professionally.

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Brandon gave the best customer service I have ever had at any such place of business.

Brandon gave the best customer service I have ever had at any such place of business.

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Joe was my service chief. I was so glad, as he is an asset for this store and Valvoline. The entire team made me feel like a VIP ...

Joe was my service chief. I was so glad, as he is an asset for this store and Valvoline. The entire team made me feel like a VIP! Thank You Guys!

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Have always trusted Valvoline. Never had a problem. Trust them to let me know if I need new filters or windshield wipers. The ...

Have always trusted Valvoline. Never had a problem. Trust them to let me know if I need new filters or windshield wipers. They do an excellent job at this location.

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Apparently the guy who checked us in was new. He had to asks several questions of others who worked there. After the oil change ...

Apparently the guy who checked us in was new. He had to asks several questions of others who worked there. After the oil change was completed, their card machine was down and they had to call the information in to get an approval number for the transaction.

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Courteous staff, answered questions clearly. No high pressure

Courteous staff, answered questions clearly. No high pressure

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always good service

always good service

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No problems. Could have been a little quicker though.

No problems. Could have been a little quicker though.

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Very quick and reliable

Very quick and reliable

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The employees were nice, and quick. They explained everything and were helpful.

The employees were nice, and quick. They explained everything and were helpful.

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Was able to get oil change in early morning before work. Very quick and easy access.

Was able to get oil change in early morning before work. Very quick and easy access.

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A couple of the guys were dipping Skoal and spitting a lot - that's not something I care to see while they are working on my veh ...

A couple of the guys were dipping Skoal and spitting a lot - that's not something I care to see while they are working on my vehicle - they stepped away from their jobs to spit outside of the Bay Area.

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Promptness of services

Promptness of services

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The young man that performed the service on my car was very helpful, answered all my questions and explained why he was doing th ...

The young man that performed the service on my car was very helpful, answered all my questions and explained why he was doing things to help my car.

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don't usually rate anyone at their hightest

don't usually rate anyone at their hightest

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