Oil Change Sunset Drive

The staff was very helpful and the quality of their work was excellent. They were professionals from beginning to end.

The staff was very helpful and the quality of their work was excellent. They were professionals from beginning to end.

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Allison was such a sweetheart

Allison was such a sweetheart

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Mostly the quickness.

Mostly the quickness.

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Everyone is always very nice and considerate. My car is from Wisconsin, so there’s a lot of rust, and although one of the servic ...

Everyone is always very nice and considerate. My car is from Wisconsin, so there’s a lot of rust, and although one of the services I was going to have done couldn’t, they were very helpful and friendly and even gave us $15 off for the inconvenience. I love going to Valvoline for fast and great service!

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It is a good service and they know what they are doing. Well trained people who know just how to do the job well. Also you can w ...

It is a good service and they know what they are doing. Well trained people who know just how to do the job well. Also you can watch on a screen what they are doing. Great service.

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It was obvious the store was looking to up-sell on everything.

It was obvious the store was looking to up-sell on everything.

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The service lady kept telling me that I needed more stuff done and I kept telling her that all I wanted was an oil change. I fe ...

The service lady kept telling me that I needed more stuff done and I kept telling her that all I wanted was an oil change. I felt like she was really trying to get me to buy more stuff that I didn't need.

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I thought the price was extremely high for an oil change. Places I have used in the past do an oil change and vacuum my car for ...

I thought the price was extremely high for an oil change. Places I have used in the past do an oil change and vacuum my car for under $40. The basic at this one was 69.99-89.99. I feel like that price is too much. I was already pulled up into the bay and did not want to drive off and seem rude.

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Great friendly staff. Really fast service.

Great friendly staff. Really fast service.

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The staff were awesome and because of the fact that both associates who worked on my car were female will certainly make me come ...

The staff were awesome and because of the fact that both associates who worked on my car were female will certainly make me come back!

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Heather did a great job!

Heather did a great job!

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Overall good experience

Overall good experience

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It was a good experience and faster than going to the dealerships

It was a good experience and faster than going to the dealerships

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Great service. Easy. Very friendly staff. Very convenient being able to pull up and never having to leave my car. My second time ...

Great service. Easy. Very friendly staff. Very convenient being able to pull up and never having to leave my car. My second time there. I plan to go there again. I’ve recommended it to other people as well.

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Allison, my CSR, and Luke and Justin, on topside, and Eric, on bottomside, we very nice, knowledgeable and completed my service ...

Allison, my CSR, and Luke and Justin, on topside, and Eric, on bottomside, we very nice, knowledgeable and completed my service in a timely manner. This was my first experience at a Valvoline and all the service members were patient and took the time to explain everything I had questions to.

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All the service folks were very nice and were great at explaining everything they were doing.

All the service folks were very nice and were great at explaining everything they were doing.

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Fast, efficient and courteous customer service. I loved that I did not have to wait and that I could observe everything that the ...

Fast, efficient and courteous customer service. I loved that I did not have to wait and that I could observe everything that they were doing to my car.

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THE STAFF AT THIS LOCATION IS AWESOME! OUR LEAD REP WAS JUSTIN. ERIC IS THE MANAGER. WE HAD OUR OIL CHANGED AND TIRES ROTATED. ...

THE STAFF AT THIS LOCATION IS AWESOME! OUR LEAD REP WAS JUSTIN. ERIC IS THE MANAGER. WE HAD OUR OIL CHANGED AND TIRES ROTATED. I AM HAVING HIP PROBLEMS AND JUSTIN GOT MY WALKER OUT OF THE CAR AND ESCORTED ME TO THE WAITING AREA. MY HUSBAND IS HEARING IMPAIRED BUT JUSTIN JUST ROLLED WITH THE REPEATED REQUEST. I WAS SO IMPRESSED I HAD TO GIVE JUSTIN A HUG BEFORE LEAVING. SO IMPRESSED I CALLED OUR CHILDREN TO BRAG ABOUT YOUR BUSINESS. GREAT JOB

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Moved me to a faster lane.

Moved me to a faster lane.

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General friendliness and expertise of the staff was impressive as was the speed at which services were rendered.

General friendliness and expertise of the staff was impressive as was the speed at which services were rendered.

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I had never had my oil changes here before. It was so convenient since I had my 2 young kids with me.

I had never had my oil changes here before. It was so convenient since I had my 2 young kids with me.

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Loved the people at this store!

Loved the people at this store!

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Fast friendly knowledgeable service

Fast friendly knowledgeable service

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Every employee was informative and polite. They did not pressure me to upgrade anything I didn't need, and I did not feel talked ...

Every employee was informative and polite. They did not pressure me to upgrade anything I didn't need, and I did not feel talked down to (which is unfortunately a common problem at many oil change places).

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Incredibly friendly and efficient staff. My first time using Valvoline and I will definitely be back. The communication between ...

Incredibly friendly and efficient staff. My first time using Valvoline and I will definitely be back. The communication between the associates in the garage was great throughout the whole visit. Was highly satisfied and appreciated everyone there.

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Competent service providers. Pleasant attitudes of the staff. Quick and easily accessible service.

Competent service providers. Pleasant attitudes of the staff. Quick and easily accessible service.

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This was the best location I’ve ever been!!

This was the best location I’ve ever been!!

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it was a busy day with the special that was running. but Excellent experience

it was a busy day with the special that was running. but Excellent experience

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People was very friendly and precise.

People was very friendly and precise.

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Very friendly, fast, and knowledgeable. Pleasant first visit

Very friendly, fast, and knowledgeable. Pleasant first visit

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It was quick and the staff was very professional.

It was quick and the staff was very professional.

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Great Communication

Great Communication

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Technicians were knowledgeable and trained. They were friendly and informative and service quick and professional.

Technicians were knowledgeable and trained. They were friendly and informative and service quick and professional.

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The service men were so helpful with my new car and all the technology.I am a senior citizen and they were so polite and knowled ...

The service men were so helpful with my new car and all the technology.I am a senior citizen and they were so polite and knowledgeable about my car and so patient explaining everything to me. I drove right in ...no waiting and it was a very good experience ! I will definitely use Valvoline for my next oil change !

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I went to get an oil change 7/29 and went back 7/30 for an air filter, almost the cheapest in town for this! They were very help ...

I went to get an oil change 7/29 and went back 7/30 for an air filter, almost the cheapest in town for this! They were very helpful and nice. I worked with Arlee and Justin on 7/29 and Tiffany was great help 7/30. I will be returning for more services soon.

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Seamless transaction, courteous staff

Seamless transaction, courteous staff

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Too many things I didn't come for offered

Too many things I didn't come for offered

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I was very satisfied. Any way I answer the previous question, it comes up that I am not satisfied. Something is wrong with the q ...

I was very satisfied. Any way I answer the previous question, it comes up that I am not satisfied. Something is wrong with the question

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I was impressed with the efficiency and professionalism. I had a much better experience than I was expecting. Being in the car a ...

I was impressed with the efficiency and professionalism. I had a much better experience than I was expecting. Being in the car and having everything explained as it was happening was a nice experience. I felt comfortable during the entire process.

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The employees are always extremely bubbly and cheerful. Great personalities!

The employees are always extremely bubbly and cheerful. Great personalities!

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Customer service was excellent

Customer service was excellent

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Allison was very helpful, full of useful information and very polite! Great customer service and a speedy, quality oil change.

Allison was very helpful, full of useful information and very polite! Great customer service and a speedy, quality oil change.

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They have cameras in the bottom bay so you can see they actually change they oil unlike jiffy lube

They have cameras in the bottom bay so you can see they actually change they oil unlike jiffy lube

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Very professional

Very professional

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Friendly workers, short wait time and I like that I can wait in my car while they change my oil.

Friendly workers, short wait time and I like that I can wait in my car while they change my oil.

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The associates were very friendly and courteous. They communicated the services well without pressuring me to purchase any addit ...

The associates were very friendly and courteous. They communicated the services well without pressuring me to purchase any additional service. I felt confident in their competence and ability to service my car well.

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Nice,friendly staff and quick service.

Nice,friendly staff and quick service.

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Everyone there was super friendly and everything was explained thoroughly.

Everyone there was super friendly and everything was explained thoroughly.

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My bill was $120.00 for an oil change and fuel system additive. I was never told the prices "Before" receiving the services. A ...

My bill was $120.00 for an oil change and fuel system additive. I was never told the prices "Before" receiving the services. Also, my service rep. did not do all the things she listed on the paper I received. For example -- she did not reset my oil change indicator light on my car and she stated she did on the paperwork. Also, it was stated that my power steering pump is sealed and that is "not" true. I expected a whole lot more for the money as my service rep. was not very friendly and the price was way too high. Just not worth the extra money!!!

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Knowledgeable, friendly and efficient

Knowledgeable, friendly and efficient

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The service time and customer service provided.

The service time and customer service provided.

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Not told price until after service was done. Will never pay that much again for an oil change. Ridiculous.

Not told price until after service was done. Will never pay that much again for an oil change. Ridiculous.

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All of the technicians were very polite and knowledgeable. Kept me informed with everything they were doing with my vehicle. I s ...

All of the technicians were very polite and knowledgeable. Kept me informed with everything they were doing with my vehicle. I spent a lot of money on this visit but was glad I had all the work done by someone knowledgeable and polite. Awesome staff

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friendly & informative staff

friendly & informative staff

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The staff were very friendly, professional, and shows they know what they are doing

The staff were very friendly, professional, and shows they know what they are doing

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Attendants were very professional and courteous.

Attendants were very professional and courteous.

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they knew what they were talking about

they knew what they were talking about

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The staff were very polite and knowledgeable. They answered all my questions and made me feel like a valued customer.

The staff were very polite and knowledgeable. They answered all my questions and made me feel like a valued customer.

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Sales pressure and lack of knowledge on how to reset oil light.

Sales pressure and lack of knowledge on how to reset oil light.

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The cost of the service verses me doing it myself was a little close. If not pressed for time I am more likely to do the work m ...

The cost of the service verses me doing it myself was a little close. If not pressed for time I am more likely to do the work myself to save money. I was very impressed with the staff. They were professional, courteous and competent. Other than financial concerns I was totally satisfied and well taken care of. Thank you.

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The service was the BEST I have ever experienced in a long time. There was no pressure and the fact they accepted my light bulb ...

The service was the BEST I have ever experienced in a long time. There was no pressure and the fact they accepted my light bulb to replace the burned out one ( which I did not know) without question and saved me money, plus he told me how to save even more, so this is definitely my go to forever.

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While I felt the person who handled us (not the service person, the service writer) was adequate it didn't seem like she was as ...

While I felt the person who handled us (not the service person, the service writer) was adequate it didn't seem like she was as customer oriented as she might have been. I believe she needs to look at the experience more from the customer's standpoint. Questions need to be answered not just correctly but with an eye towards customer concerns.

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Great friendly,professional and speedy service.

Great friendly,professional and speedy service.

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Staff was super friendly and knowledgeable!

Staff was super friendly and knowledgeable!

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Honest, friendly and well trained staff. Great folks.

Honest, friendly and well trained staff. Great folks.

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Very different type of oil change where you remain in the car. I liked being able to know and see what was going on with my car ...

Very different type of oil change where you remain in the car. I liked being able to know and see what was going on with my car as it happened and being able to make decisions about items or services possibly needed as it was happening

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Very professional.

Very professional.

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Great customer service and quick satisfied care.

Great customer service and quick satisfied care.

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The service and kindness of the staff was incredible! I especially loved that there were 3 women running the floor and were extr ...

The service and kindness of the staff was incredible! I especially loved that there were 3 women running the floor and were extremely knowledgeable and professional!!

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The individuals here always give amazing service and are very friendly. And I love the diversity of individuals employed within ...

The individuals here always give amazing service and are very friendly. And I love the diversity of individuals employed within this establishment.

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The staff were very clean and professional.

The staff were very clean and professional.

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Timely, quality service.

Timely, quality service.

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Very professional and thorough.

Very professional and thorough.

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good experience as usual at this location.

good experience as usual at this location.

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Good Customer Service; Fast service

Good Customer Service; Fast service

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I really wish I had asked the name of the gentleman who I primarily spoke with. He was so friendly. He explained everything with ...

I really wish I had asked the name of the gentleman who I primarily spoke with. He was so friendly. He explained everything with kindness and patience. I had been to another place with Lube in the name, and I felt like a little school girl who had misbehaved in some way, due to my lack of car knowledge. The experience at Valvonine was literally a breath of fresh air. He understood that I didn't have much to spend. He solved the problem with my air-conditioning. He suggested I replace the A/C relay. He offered to switch it out for me. I purchased it, and asked an auto-parts store if they could change it, they said they were not allowed to. No problem, since the kind, bearded gentleman who offered to switch the part did just that within 1 minute after I returned with the part. I will always go to Valvoline, and always this location because the service was above and beyond great!!

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Very convenient and fast, great process efficiency, and added comfort and value of having overhead cameras and pit cameras.

Very convenient and fast, great process efficiency, and added comfort and value of having overhead cameras and pit cameras.

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The staff was courteous and explained all of the services related to my type of vehicle. They did not pressure sell anything, on ...

The staff was courteous and explained all of the services related to my type of vehicle. They did not pressure sell anything, only informed me of the many options that I could choose from for better maintaining my vehicle. I came in because of an email coupon and will no longer return to Jiffy Lube. Also, the precision that the team used to work together was outstanding and I was out within a reasonable amount of time considers everything that they worked on.

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Anthony was excellent at explaining the options as well as answering any questions. In addition, I didn't feel pressured to have ...

Anthony was excellent at explaining the options as well as answering any questions. In addition, I didn't feel pressured to have additional service work done.

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The staff was as friendly as any I've ever met, and the speed of service was unbelievable... We used to take our vehicles to the ...

The staff was as friendly as any I've ever met, and the speed of service was unbelievable... We used to take our vehicles to the dealership, but we will not be doing that anymore !

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Very professional

Very professional

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The representatives were very kind and thorough.

The representatives were very kind and thorough.

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Very knowledgeable and friendly staff. 0 pressure and a very clean facility.

Very knowledgeable and friendly staff. 0 pressure and a very clean facility.

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Nice employees - good service

Nice employees - good service

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I didn't catch any names but I was in Tues afternoon and all the workers were very welcoming and friendly! It was nice to see so ...

I didn't catch any names but I was in Tues afternoon and all the workers were very welcoming and friendly! It was nice to see some females on the crew in a Male dominated place of work. Will definitely be coming in again.

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They did great

They did great

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Great customer service, communicated every step during the process.

Great customer service, communicated every step during the process.

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Just a busy day, had to wait for over 30mins.

Just a busy day, had to wait for over 30mins.

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The staff was extremely courteous and friendly, very efficient. Highly recommend- great job!

The staff was extremely courteous and friendly, very efficient. Highly recommend- great job!

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The service was better than ever before from the employees being nicer to explaining services clearly. Normally I feel pressured ...

The service was better than ever before from the employees being nicer to explaining services clearly. Normally I feel pressured to do extra services without understanding the purpose or reason, but Allison did a great job of explaining the extra services without pressuring me to buy them, plus she was the nicest employee I’ve talked to at this Valvoline. Every other time I’ve been to this location I have felt pressured for extra services, but not this time, which is why I will come back again.

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Friendly staff, feel good about the oil change and the integrity of the company

Friendly staff, feel good about the oil change and the integrity of the company

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the knowledge of the techs

the knowledge of the techs

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I cannot say enough good things about my experience there on Sunday, May 26. First and foremost, it is the staff that make the v ...

I cannot say enough good things about my experience there on Sunday, May 26. First and foremost, it is the staff that make the visit so nice. They are super friendly, efficient, and professional, and they do a fantastic job explaining what the service needs of the vehicle are as well as the related costs. During my conversation with one of the staff members, I realized that Valvoline IOC can also do work on my second car. Until now, I have been taking my car to the dealership, but in the near future I will go to Valvoline first to see if they can perform what is needed. I am sure the price will be much more attractive! Anyway, you have a wonderful team at the Johnson City location. I look forward to going back there.

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Professional and knowledgeable staff

Professional and knowledgeable staff

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THE PROFESSIONALISM, KNOWLEDGE OF ALL EMPLOYEE'S, AND NOT HAVING TO GET OUT OF MY CAR AND WAS ABLE TO ACTUALLY WATCH WAS BEING D ...

THE PROFESSIONALISM, KNOWLEDGE OF ALL EMPLOYEE'S, AND NOT HAVING TO GET OUT OF MY CAR AND WAS ABLE TO ACTUALLY WATCH WAS BEING DONE THE WHOLE TIME.

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I really like how they use car fax to keep up with needed maintenance. I drive a 2000 Honda with over 200,000 miles. I know how ...

I really like how they use car fax to keep up with needed maintenance. I drive a 2000 Honda with over 200,000 miles. I know how important it is to keep everything in good condition to avoid breakdowns and costly repairs. They were great at explaining what and why other services were needed. After my car is serviced I feel confident that my car is in great shape.

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Very polite, professional, and fast! Highly recommend if you need an oil change in a hurry. Best experience I've ever had.

Very polite, professional, and fast! Highly recommend if you need an oil change in a hurry. Best experience I've ever had.

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I was satisfied with the excellent customer service that I received. I also had mentioned that I needed to get to the hospital t ...

I was satisfied with the excellent customer service that I received. I also had mentioned that I needed to get to the hospital to be with my grandmother and the workers were very considerate and got my car serviced in a timely manner.

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Best oil and best service

Best oil and best service

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The staff was fast and very courteous. Taking time to explain what they were doing and answering all my questions. Will use th ...

The staff was fast and very courteous. Taking time to explain what they were doing and answering all my questions. Will use them again. Thank you.

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Nice people. Organized.

Nice people. Organized.

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I loved being able to wait in my car. Great teamwork and excellent customer service!

I loved being able to wait in my car. Great teamwork and excellent customer service!

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I was satisfied with my experience.

I was satisfied with my experience.

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service was IMPECCABLE. conversation flowed like water. Staff was highly knowledgeable and super polite. 10/10

service was IMPECCABLE. conversation flowed like water. Staff was highly knowledgeable and super polite. 10/10

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As soon as I pulled up I was met by a technician to get the process started. I only waiting for about 7 minutes before pulling i ...

As soon as I pulled up I was met by a technician to get the process started. I only waiting for about 7 minutes before pulling inside. The technician thanked me for being a returning customer. I ended up getting more done on my car than I intended, but I was advised that I had cracks in my serpentine belt. I had it changed and I was told about the lifetime warranty on them by the service advisor. He was very knowledgeable and explained every process to me. With all of the work done, I was only waiting for about an hour and was highly satisfied with the visit.

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Excellent staff and usually get in and out under 20 min.

Excellent staff and usually get in and out under 20 min.

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Time it took to complete the oil change.

Time it took to complete the oil change.

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They were very professional. Communicated about what they needed. They answered my questions and even gave me coupons to help sa ...

They were very professional. Communicated about what they needed. They answered my questions and even gave me coupons to help save money

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Arlee was extremely friendly. She made my wait feel like no time at all (and it practically was because Eric and Luke were so qu ...

Arlee was extremely friendly. She made my wait feel like no time at all (and it practically was because Eric and Luke were so quick!) and explained everything very well. I usually dread getting my oil changed, but this has changed my mind. I will definitely be back. :)

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I was treated very well everyone was so friendly and very professional. And prices were reasonable.

I was treated very well everyone was so friendly and very professional. And prices were reasonable.

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The staff were excellent and professional

The staff were excellent and professional

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Service was satisfactory

Service was satisfactory

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Staff was excellent and courteous. They knew their job.

Staff was excellent and courteous. They knew their job.

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The staff was extremely helpful and nice. Replaces my headline in a quick and timely fashion considering how busy they were. I ...

The staff was extremely helpful and nice. Replaces my headline in a quick and timely fashion considering how busy they were. I have visited this location before for oil changes and today's visited just further confirmed that I will be back again.

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Great customer service and service.

Great customer service and service.

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Extremely fast and friendly service. Very knowledgeable staff. Was impressed by the technology. Clean facility. Just very pr ...

Extremely fast and friendly service. Very knowledgeable staff. Was impressed by the technology. Clean facility. Just very professional.

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The technicians were efficient, friendly and made me feel as if I was the only customer they had. They told me everything they w ...

The technicians were efficient, friendly and made me feel as if I was the only customer they had. They told me everything they were doing and why. They offered other services to me but weren’t pushy at all. They showed me the manufacturer’s recommendations for this service and shared more information with me than my dealer ever has. I will definitely be returning for oil changes and other service needs. I have already shared my experience with family and friends and have encouraged them to take their vehicles to Valvoline.

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Price was a little high but great service

Price was a little high but great service

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Very friendly staff and knowledgeable. Overall they were very helpful and pleasant.

Very friendly staff and knowledgeable. Overall they were very helpful and pleasant.

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It was the best experience that I had at any oil change store and I would definitely be using them again and I have recommended ...

It was the best experience that I had at any oil change store and I would definitely be using them again and I have recommended it to my company since we have moved closer to this location

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I was immediately greeted by Tiffany who got my information. While I waited to enter the bay, she began to top off my fluids. Ar ...

I was immediately greeted by Tiffany who got my information. While I waited to enter the bay, she began to top off my fluids. Arlee was the rep and clearly explained the services offered and pricing. Everyone was incredibly friendly and knowledgeable and worked quickly to complete my service. I will definitely be back!

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They're amazing and very helpful !!! Everyone was awesome

They're amazing and very helpful !!! Everyone was awesome

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Excellent service in all areas

Excellent service in all areas

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Everyone was incredibly professional and kind. Total time was less than 20 minutes. No pressure into buying recommendations, and ...

Everyone was incredibly professional and kind. Total time was less than 20 minutes. No pressure into buying recommendations, and everything was as clear as day. Wonderful experience

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Everyone I interacted with during my visit was courteous and knowledgeable. I sincerely appreciated their recommendations and di ...

Everyone I interacted with during my visit was courteous and knowledgeable. I sincerely appreciated their recommendations and did not feel pressured to buy anything. Ashley was great!

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All of the employees were very courteous and knowledgeable and helped me chose the correct services to perform on my vehicle.

All of the employees were very courteous and knowledgeable and helped me chose the correct services to perform on my vehicle.

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Awesome, quick service by friendly and knowledgeable people. Everything I needed in one quick stop.

Awesome, quick service by friendly and knowledgeable people. Everything I needed in one quick stop.

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it wasn't any thing specific that was and wasn't done. It was just to me a basic oil change.

it wasn't any thing specific that was and wasn't done. It was just to me a basic oil change.

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Employees were kind and professional! Service was efficient

Employees were kind and professional! Service was efficient

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Valvoline always has happy and helpful employees! It’s always super fast.

Valvoline always has happy and helpful employees! It’s always super fast.

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Staff was very fast and kind. They explained everything to me step by step as they worked and were very informative on what they ...

Staff was very fast and kind. They explained everything to me step by step as they worked and were very informative on what they were doing and what my car needed for this visit. This was my first visit to a Valvoline facility and I was highly impressed. I will definitely be a return customer and will highly recommend.

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This was the friendliest and fastest experience I’ve ever had with an auto shop. I will definitely return in the future. Thanks ...

This was the friendliest and fastest experience I’ve ever had with an auto shop. I will definitely return in the future. Thanks Anthony, Alison, Miranda, Heather and Eric! You all are the real MVPs.

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Customer service was extremely good

Customer service was extremely good

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very friendly, informative

very friendly, informative

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your employee are wonderful and friendly

your employee are wonderful and friendly

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The staff here are so friendly & kind nothing like other places I've experienced from the 1st time I pulled in those doors & eve ...

The staff here are so friendly & kind nothing like other places I've experienced from the 1st time I pulled in those doors & every time since they've been awesome and for that I won't go anywhere else they explain everything they're doing not pushy on anything make you feel like family would if you haven't tried them I honestly suggest you do at least once you won't regret

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Everyone was great the people where great it just took a long time to get in, and I picked the slower lane apparently and someon ...

Everyone was great the people where great it just took a long time to get in, and I picked the slower lane apparently and someone who came after me got 2 b serviced first.

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Great service, I will recommend to others and return again

Great service, I will recommend to others and return again

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Service rep very professional. Quick service.

Service rep very professional. Quick service.

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My visit was quick, easy and I loved that 2 of the 3 techs were women.

My visit was quick, easy and I loved that 2 of the 3 techs were women.

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All employees were very friendly and explained everything I needed for my vehicle.

All employees were very friendly and explained everything I needed for my vehicle.

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fast courteous and friendly service. appreciate no upsell tactics, as could only afford the oil change today. cant beat service ...

fast courteous and friendly service. appreciate no upsell tactics, as could only afford the oil change today. cant beat service for $22. i will definitely return for future services and recommend to family and friends, that they use valvoline instant oil change!!

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While waiting to enter the bay, multiple staff came and did all the pre-check tasks: tire pressure, washer fluid, mileage check ...

While waiting to enter the bay, multiple staff came and did all the pre-check tasks: tire pressure, washer fluid, mileage check, recording name and car details, and saved time on the time in the bay. Most professional, courteous team ever. This is the third car my family has taken in for service.

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Great customer service and quick

Great customer service and quick

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Knologable, polite, informed, quick service, good price.

Knologable, polite, informed, quick service, good price.

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Didn’t have to wait and the staff was very friendly

Didn’t have to wait and the staff was very friendly

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They let me know everything they were doing as they were doing it. They communicated well with one another and with me. Nice, ...

They let me know everything they were doing as they were doing it. They communicated well with one another and with me. Nice, clean, and timely. Great bunch of people.

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Great service

Great service

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Austin was great with explaining how the process worked and helped me with all my questions!

Austin was great with explaining how the process worked and helped me with all my questions!

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The employees at Valvoline were incredibly professional and very informative. Loved my experience!

The employees at Valvoline were incredibly professional and very informative. Loved my experience!

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Very professional. Alllison very sweet. glad to see girls working there :) Teamwork. Fast service. Very clean. Highly impress ...

Very professional. Alllison very sweet. glad to see girls working there :) Teamwork. Fast service. Very clean. Highly impressed will definitely recommend. I’ve already told my son to bring his car there and get things taken care of. Felt like I truly was appreciated as a customer. Also recommended you to my brother.

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Expensive

Expensive

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Cool staff and great fast service

Cool staff and great fast service

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Anthony, the guy who explained my oil change and took my payment was great. Super friendly and expressed his satisfaction with h ...

Anthony, the guy who explained my oil change and took my payment was great. Super friendly and expressed his satisfaction with his job and the place he works. It made me feel comfortable with my choice to use valvoline for the first time.

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Great and professional staff! No pressure to purchase any additionals and quick/efficient service. I highly recommend this locat ...

Great and professional staff! No pressure to purchase any additionals and quick/efficient service. I highly recommend this location!

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Great staff. Easy experience and I trust the job is done right!

Great staff. Easy experience and I trust the job is done right!

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I loved how quick they do my oil change!!! Everyone was very nice!!!

I loved how quick they do my oil change!!! Everyone was very nice!!!

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Very pleasant and courteous staff. A job well done!

Very pleasant and courteous staff. A job well done!

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Friendly staff. Clean!

Friendly staff. Clean!

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Service person very professional and thorough

Service person very professional and thorough

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Quick easy and reliable service

Quick easy and reliable service

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Very fast, very friendly personnel.

Very fast, very friendly personnel.

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The employees were genuine energetic and very kind hearted in a professional manner . Excellent service!!

The employees were genuine energetic and very kind hearted in a professional manner . Excellent service!!

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I was impressed with how quick the team was and efficient doing the oil change.

I was impressed with how quick the team was and efficient doing the oil change.

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The workers greeted me with a smile and were very friendly during the whole visit. The service was also done promptly

The workers greeted me with a smile and were very friendly during the whole visit. The service was also done promptly

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Overall cost of an oil change.

Overall cost of an oil change.

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Anthony, Allison and Eric took great care of my elderly mom's car and respected her time. For sure we will be back

Anthony, Allison and Eric took great care of my elderly mom's car and respected her time. For sure we will be back

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Fast, easy, educational, and left feeling good about the services that were done.

Fast, easy, educational, and left feeling good about the services that were done.

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The prices are not marked anywhere until they start on your vehicle. They had trouble getting the air filter box back together i ...

The prices are not marked anywhere until they start on your vehicle. They had trouble getting the air filter box back together it took all four people working. They didn’t know how to check the cabin air filter. If you are gonna charge that kind of price it should include a new air filter and not up charge one.

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It was fast and reasonably priced with a coupon.

It was fast and reasonably priced with a coupon.

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I'm wonderfully satisfied with my visit. I understand that recommendation for service is a great idea. He was not pushy in any ...

I'm wonderfully satisfied with my visit. I understand that recommendation for service is a great idea. He was not pushy in any way. As a suggestion I would hope that those services are not offered EVERY visit. Mileage is taken, and until the appropriate milage; say the visit at 50k miles offer that change next. Great staff! Just lots of offers.

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Very satisfied with the service and personnel. Will use this service from now on.

Very satisfied with the service and personnel. Will use this service from now on.

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The computer was down or very slow and it delayed my visit.

The computer was down or very slow and it delayed my visit.

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Everyone was fast and friendly....should have tipped but I didn’t have any cash! Felt like a VIP!

Everyone was fast and friendly....should have tipped but I didn’t have any cash! Felt like a VIP!

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Excellent service as always

Excellent service as always

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Friendly staff and quick service

Friendly staff and quick service

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The staff was awesome, service was quick and efficient and I was offered services my car needed, but not pressured into purchasi ...

The staff was awesome, service was quick and efficient and I was offered services my car needed, but not pressured into purchasing anything. Excellent experience!

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It's very fast and efficient. I am also happy that they go over everything that might need to be serviced or replaced.

It's very fast and efficient. I am also happy that they go over everything that might need to be serviced or replaced.

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Quick and friendly

Quick and friendly

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They communicated to me well as to what was going on and what I needed to do.

They communicated to me well as to what was going on and what I needed to do.

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The service was quick and certain recommendations were made for the future. The members of staff were all about tending to the c ...

The service was quick and certain recommendations were made for the future. The members of staff were all about tending to the car, with smiles on their faces.

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Wonderful experience friendly staff quick and kind service

Wonderful experience friendly staff quick and kind service

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because everyone was very nice and helpful.

because everyone was very nice and helpful.

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This was my first visit ever to a valvoline station and I was recommended by a friend. I was very impressed by the professional ...

This was my first visit ever to a valvoline station and I was recommended by a friend. I was very impressed by the professional and friendly staff. I also liked that I was able to sit in my vehicle the entire time. I thought it was a bit pricey, but I truly believe you get what you pay for. I will definitely recommend and return.

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Staff was very courteous and very helpful to take of my service needs. Pointed out the upcoming service needs and I will be goi ...

Staff was very courteous and very helpful to take of my service needs. Pointed out the upcoming service needs and I will be going back for all future oil changes!! Top quality!

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I went there simply because I had a coupon but this ended up being the most thorough and explanatory oil change ever. My safety ...

I went there simply because I had a coupon but this ended up being the most thorough and explanatory oil change ever. My safety was very important to them and they were SO friendly and knowledgeable! I was SO impressed on how they explained everything to me. I’ve been getting oil changes for 17 years and I learned so much during my visit. I’ll definitely be back.

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Quick service and friendly staff.

Quick service and friendly staff.

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I like you don't have to get out of your car my daughter will be using this place from now on thank you

I like you don't have to get out of your car my daughter will be using this place from now on thank you

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The staff was courteous and professional.

The staff was courteous and professional.

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The staff was excellent at meeting my needs. Dave, Tiffany, and Austin did a fantastic job and I will be returning.

The staff was excellent at meeting my needs. Dave, Tiffany, and Austin did a fantastic job and I will be returning.

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They are highly trained. Very informative. Great performance. With a great personality. So nice and friendly. Do a great job wit ...

They are highly trained. Very informative. Great performance. With a great personality. So nice and friendly. Do a great job with pride. Will not go anywhere else with service like this company. Completely satisfied.

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The service people were confident and knew exactly what they were doing. They were friendly and talked me through everything the ...

The service people were confident and knew exactly what they were doing. They were friendly and talked me through everything they were doing. This business runs efficiently, and the employees seem proud to work there.

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The employees were excellent

The employees were excellent

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There was an issue with one of the bays and vehicle in it making only one available to be utilized for those waiting. Wait befo ...

There was an issue with one of the bays and vehicle in it making only one available to be utilized for those waiting. Wait before pulling in to Bay was over an hour. Staff apologized for the wait and a discount was given to service I was receiving. Service staff were rushed due to number of customers waiting limiting some of the customary service included in your oil change service. I noticed my tire pressure was not checked as well as fluids not topped off. Not really a big issue as I was there for an oil change.

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The oil change was very quick, and I was able to stay in my vehicle. This is important because it was raining and very cold outs ...

The oil change was very quick, and I was able to stay in my vehicle. This is important because it was raining and very cold outside. I appreciated how nice the employees were and how accommodating they were to my needs. Thank you for a great experience. I will be back, for sure!

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Friendly and Professional

Friendly and Professional

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The folks we professional and the service was quick. Pricing is similar to others in the area, but the service turn around was f ...

The folks we professional and the service was quick. Pricing is similar to others in the area, but the service turn around was fantastic.

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I very much enjoyed my experience at Valvoline. The man that helped service my car we’re extremely professional and kind.

I very much enjoyed my experience at Valvoline. The man that helped service my car we’re extremely professional and kind.

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The guys were extremely friendly, efficient and did not pressure me in any way to do any other services.

The guys were extremely friendly, efficient and did not pressure me in any way to do any other services.

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The oil change and fluid top-off was fast. The price was good with a coupon.

The oil change and fluid top-off was fast. The price was good with a coupon.

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Really like everyone who works here, however I have to set aside a full hour to get through a line that typically either has onl ...

Really like everyone who works here, however I have to set aside a full hour to get through a line that typically either has only 1 or 2 cars ahead of me. Having moved from Dallas, I’m not used to this as I’m used to in & out MAX 30 minutes.

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Knowledge of my vehicle and what it needed. And a BIG PLUS I didn’t have to get out of my vehicle for anything.

Knowledge of my vehicle and what it needed. And a BIG PLUS I didn’t have to get out of my vehicle for anything.

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i was satisfied. you have a good team. highly satisfied means no room for growth.

i was satisfied. you have a good team. highly satisfied means no room for growth.

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Courtesy, openness and timeliness

Courtesy, openness and timeliness

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Great staff

Great staff

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Very very professional and informative!

Very very professional and informative!

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Staff were extremely friendly. They do a quick thorough service. We will be back

Staff were extremely friendly. They do a quick thorough service. We will be back

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Staff was amazing being able to sit in car look at monitors of the work being done

Staff was amazing being able to sit in car look at monitors of the work being done

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Everyone with whom I interacted was pleasant, friendly, patient, & open to questions. I tend to be wary of all automotive servic ...

Everyone with whom I interacted was pleasant, friendly, patient, & open to questions. I tend to be wary of all automotive service businesses, and was therefore somewhat on guard when I arrived. However, when the 2nd person I talked with was just as informative and straightforward as was the 1st, I calmed down. THEN the 3rd person etc. proved to be totally delightful too. EVERYONE at this 'store' demonstrated an eagerness to take good care of -- not only my car -- but of my anxieties as well.This was a 100% DELIGHTFUL EXPERIENCE for me. I was well-entertained during the whole procedure. I learned some useful stuff too. Already I have recommended this store to some of my pals.I will not hesitate to return. After I've done a little more research about the advantages of pure synthetic motor oils ('blends' do not interest me) I may elect that product next time. The special discount coupon I received in the mail is what inspired me to give Valvoline a try. The pleasant location & attractive facility/grounds were also factors which drew me in. Valvoline's good online reputation helped. Yet it is the fine demeanor of the personnel which will inspire me to return over and over. :-)

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Fast and friendly service.

Fast and friendly service.

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Pleasant employees who were both knowledgeable and friendly. Employees were courteous of the customer's time, promptly executing ...

Pleasant employees who were both knowledgeable and friendly. Employees were courteous of the customer's time, promptly executing all services without seeming to have rushed through any of the process. Well done.

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Friendly, courteous staff, who patiently explained everything. They were very helpful! And I absolutely LOVE that I can sit in m ...

Friendly, courteous staff, who patiently explained everything. They were very helpful! And I absolutely LOVE that I can sit in my vehicle!

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Clean, motivated and professional-mannered staff completed the work in a timely manner.

Clean, motivated and professional-mannered staff completed the work in a timely manner.

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wait time was over 15 min as stated

wait time was over 15 min as stated

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Amazing service, very professional. The chik-fil-a of oil changes.

Amazing service, very professional. The chik-fil-a of oil changes.

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I really like the speed of services and the ease of completion but I hate being pressured to do more services or upgrade my oil ...

I really like the speed of services and the ease of completion but I hate being pressured to do more services or upgrade my oil change. I also feel like some services are a bit pricey compared to other places.

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It was my first time visiting Valvoline Instant. I could not get over how friendly and nice the team was. Each person working t ...

It was my first time visiting Valvoline Instant. I could not get over how friendly and nice the team was. Each person working that day took the time to come say hi to me even if they were working on another car. The car I brought in is old and has issues and the technician guided me on the things I need to do to get the car to a more reliable place. I was so blessed to discover this place and I will definitely return.

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We have three cars we get serviced here and they have been great every time.

We have three cars we get serviced here and they have been great every time.

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Very friendly and not at all unpleasant. A little pricey though.

Very friendly and not at all unpleasant. A little pricey though.

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Everyone that I interact with here seems to love their job. Always very friendly and informative. They tell me things that may b ...

Everyone that I interact with here seems to love their job. Always very friendly and informative. They tell me things that may be of consideration for my car never with pressure of a sense of a sleezey salesmen. Always a great experience and they’ve pulled me from my normal oil change place to here since they’ve opened. I also love that there’s a handful of women working here and seem to be treated equally with the guys as far as knowledge and teamwork. You guys definitely stand out in the business with customer service.

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did exactly what I wanted quickly

did exactly what I wanted quickly

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It was nice to be able to see what they were doing to my car. They explained why I needed things done other that an oil change b ...

It was nice to be able to see what they were doing to my car. They explained why I needed things done other that an oil change but didn't pressure me in to purchasing anything.

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Tech was friendly and knowledgeable. Very respectful

Tech was friendly and knowledgeable. Very respectful

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Austin up top was very nice and helpful. I will be sure to return.

Austin up top was very nice and helpful. I will be sure to return.

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Fantastic customer service

Fantastic customer service

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Pricing was biggest factor, as compared to Jiffy Lube.

Pricing was biggest factor, as compared to Jiffy Lube.

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Great customer service! A very friendly staff that worked quickly and efficiently to get me back on the road

Great customer service! A very friendly staff that worked quickly and efficiently to get me back on the road

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Knowledgeable service techs. Fast. Convenient. Great price. More and better than I expected in services.

Knowledgeable service techs. Fast. Convenient. Great price. More and better than I expected in services.

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Crew was professional, knowledgeable, & courteous. They even gave my girlfriend a dog treat

Crew was professional, knowledgeable, & courteous. They even gave my girlfriend a dog treat

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Service Rep was friendly and thorough. Wait time was 0... And repair time was just 20 minutes.

Service Rep was friendly and thorough. Wait time was 0... And repair time was just 20 minutes.

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Great attitude from the employees. Made sure I knew what needed to be maintained next.

Great attitude from the employees. Made sure I knew what needed to be maintained next.

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Expert customer service and clean facility. Had good conversations with personnel. Will definitely return for next service.

Expert customer service and clean facility. Had good conversations with personnel. Will definitely return for next service.

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No reason

No reason

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Friendly Staff. Able to wait in car. Able to see the work being done under the car on the monitor.

Friendly Staff. Able to wait in car. Able to see the work being done under the car on the monitor.

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Staff was awesome. Especially Joe. He explained things to me and showed me what he was explaining.

Staff was awesome. Especially Joe. He explained things to me and showed me what he was explaining.

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Anthony was very knowledgeable and helpful. All staff seemed very capable and friendly. Service was quick. I will definitely go ...

Anthony was very knowledgeable and helpful. All staff seemed very capable and friendly. Service was quick. I will definitely go back.

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All of the staff was very nice and acted professional. Was a great experience. Will go back.

All of the staff was very nice and acted professional. Was a great experience. Will go back.

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Everyone was great - quick and professional

Everyone was great - quick and professional

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Staff was very friendly, knowledgeable, and fast. Just felt a little pressured to have the staff replace my car air filters. But ...

Staff was very friendly, knowledgeable, and fast. Just felt a little pressured to have the staff replace my car air filters. But overall good service.

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Everyone was very professional and courteous,,,,,

Everyone was very professional and courteous,,,,,

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The staff were very nice and explained everything to me. They also showed me the filters that needed to be replaced. Most places ...

The staff were very nice and explained everything to me. They also showed me the filters that needed to be replaced. Most places don’t do that, so it was nice to see that they took the time to not only check but show me.

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Employee's were very friendly and knowledgeable.

Employee's were very friendly and knowledgeable.

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Very Courteous representatives. This is my second visit to this location and I will continue to use them.

Very Courteous representatives. This is my second visit to this location and I will continue to use them.

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The customer service rep was awesome!

The customer service rep was awesome!

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The price was too high. Waited too long before got into the service bay.

The price was too high. Waited too long before got into the service bay.

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Friendliest and most professional group I have experienced yet.

Friendliest and most professional group I have experienced yet.

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Informative staff

Informative staff

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Quick and easy. I knew that I would be exposed to offers to purchase other services, but was never really pressured. Excellent p ...

Quick and easy. I knew that I would be exposed to offers to purchase other services, but was never really pressured. Excellent price for a an oil change.

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I came in to get my tires rotated and oil changed. I am a 20 year old female who does not know every detail about car servicing. ...

I came in to get my tires rotated and oil changed. I am a 20 year old female who does not know every detail about car servicing. The staff made all of these extra details that I did not understand seem so urgent and mandatory to fix or get looked at. They did not tell me the prices of any of these extra things that I did not come in for until they had already done it and I got the grand total which was more than double what I thought I would pay. I feel taken advantage of and I feel like there is nothing I can do because the service has already been done. I am just out over $200 for an oil change and tire rotation and I still don’t understand what all they did to my car. I left there crying, quite frankly. I am so disappointed because this seemed like such a cool convenience for oil changes and other minor things.

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greatly satisfied

greatly satisfied

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Liked the cameras and staff was very professional and knowledgable

Liked the cameras and staff was very professional and knowledgable

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Everyone that worked there was so professional and friendly. Not pushy at all when it comes to sales. Would highly recommend for ...

Everyone that worked there was so professional and friendly. Not pushy at all when it comes to sales. Would highly recommend for a quick convenient and all around wonderful oil change and any other service. Love that you stay in your car.

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everyone was great and friendly. work done in a timely manner

everyone was great and friendly. work done in a timely manner

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It's just an overall good experience and it helps that most all of the services you offer allow me to stay in the car especially ...

It's just an overall good experience and it helps that most all of the services you offer allow me to stay in the car especially when I have my daughter

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Customer service was amazing and greeted upon entering. It was nice to be acknowledged upon arriving and again, the service was ...

Customer service was amazing and greeted upon entering. It was nice to be acknowledged upon arriving and again, the service was just absolutely amazing due to the amazing staff on duty. I’ll information given was very thorough and I didn’t feel pressured into having to get another service done. Typically, technicians can be pushy on additional services requested. At Valvoline, I stated that I just didn’t have the funds to get all of the additional services. The technician acknowledged and completely understood and provided me with a copy of the recommendations. He was also very knowledgeable of all my questions and concerns that I had & explained in terms that I understood...Which was greatly appreciated.

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Vavoline is much more expensive than Jiffy Lube and prob Honda . As well as they do t vacuum or clean the windows like other pla ...

Vavoline is much more expensive than Jiffy Lube and prob Honda . As well as they do t vacuum or clean the windows like other places

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I was highly satisfied because the workers are very knowledgeable in knowing what your vehicle needs. The service was quick and ...

I was highly satisfied because the workers are very knowledgeable in knowing what your vehicle needs. The service was quick and easy and the staff was very friendly.

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Step by step what was happening during the oil change process. Visual of the before and after filter. I’m so impressed. Best exp ...

Step by step what was happening during the oil change process. Visual of the before and after filter. I’m so impressed. Best experience I’ve ever had EVER

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I have always dreaded going and having my oil changes untill today! Each and every worker had a smile on their face. Alison was ...

I have always dreaded going and having my oil changes untill today! Each and every worker had a smile on their face. Alison was sweet. I was greated with cheerful and aupbeat attitude by Anthony. I was not pressured to upgrade or purchase additional air filters. Highly recommend this location ! Great folks

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This was my first experience at Valvoline and I was very impressed. The price for the services and products I got was phenomenal ...

This was my first experience at Valvoline and I was very impressed. The price for the services and products I got was phenomenal, and the customer service was fantastic. Anthony was exceptionally friendly and helpful. He made the visit awesome. I did not feel pressured to buy additional services, I left feeling much more informed about maintaining my vehicle, and I will definitely be coming back for future services. The whole crew worked quickly and did a great job. I will be recommending this Valvoline to all my friends. Super awesome!

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Very professional staff. Friendly and polite

Very professional staff. Friendly and polite

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Attendant knew what he was talking abiut

Attendant knew what he was talking abiut

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Everyone was very courteous, well groomed, polite and very efficient. I was nervous about having my car serviced here but was c ...

Everyone was very courteous, well groomed, polite and very efficient. I was nervous about having my car serviced here but was completely at ease after talking to the CSR. Will be coming back to have my car serviced according to the suggestions made that were NOT pushed on me.

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very satisfied

very satisfied

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I sat in my car during the oil change and during the ENTIRE oil change I was bothered by all the upgrade oils and filters that t ...

I sat in my car during the oil change and during the ENTIRE oil change I was bothered by all the upgrade oils and filters that they recommended to be changed etcetera. I just wanted an basic oil change that I had a coupon for. My son is a machanic, I can do my own maintenance without being told. The people were very friendly in every way but I just wanted a 20.00 oil change. I did buy wiper blades too. I didn't really need them but winter around the corner I did purchase the high dollar blades before i would forget before it snows. Friendly people but I can do without the sales pitch. I will probably go back to my previous place I always used.

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All employees were very friendly and efficient in the work they did on my car.

All employees were very friendly and efficient in the work they did on my car.

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Great staff...was treated with respect from the time I got there till the time I left..will always go there for my services!!!! ...

Great staff...was treated with respect from the time I got there till the time I left..will always go there for my services!!!! Highly recommended!!!

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One word... PROFESSIONAL! Unlike other quick lubes in the area, dirty, unprofessional looking employees. Glad you all are here ...

One word... PROFESSIONAL! Unlike other quick lubes in the area, dirty, unprofessional looking employees. Glad you all are here now, proud to be a VIOC customer, thanks again for the professional service.Mark Miller

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The people were very friendly and they met my needs about my car.

The people were very friendly and they met my needs about my car.

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I was offered an air filter for $24.99. I wanted to shop around and compare. I did and found a good quality one for $7.99. I put ...

I was offered an air filter for $24.99. I wanted to shop around and compare. I did and found a good quality one for $7.99. I put it in myself and saved $17.00. When something like this happens, a person wonders how much of a mark-up is on other products. Without a $10 coupon, your price for the oil change is much too easy to beat. I guess Mr. Greedy strikes again?

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Satisfied.

Satisfied.

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The technician was very courteous and knowledgeable and explained each procedure as he performed the work. I will return for mor ...

The technician was very courteous and knowledgeable and explained each procedure as he performed the work. I will return for more service in the future.

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I was very impressed with the whole visit.

I was very impressed with the whole visit.

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Phil took time to explain each service. He asked before he did anything. He was professional and kind.

Phil took time to explain each service. He asked before he did anything. He was professional and kind.

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The staff was awesome!!! I went to the Johnson city location and live about 45 minutes away but would drive that far again cause ...

The staff was awesome!!! I went to the Johnson city location and live about 45 minutes away but would drive that far again cause the staff was amazing!!

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Excellent

Excellent

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Courteous professional staff

Courteous professional staff

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Staff is so friendly and knowledgable. Let us know of a CV joint gone bad.

Staff is so friendly and knowledgable. Let us know of a CV joint gone bad.

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Fast service, very friendly people.

Fast service, very friendly people.

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The customer service provided by Anthony was excellent. As a woman I was not treated like I did not know anything about a car. ...

The customer service provided by Anthony was excellent. As a woman I was not treated like I did not know anything about a car. I felt very respected as a woman and a senior citizen. The professionalism shown by all the staff is rare these days and it was nice to see that Valvoline has returned to the way business should be conducted.I will highly recommend Valvoline to all my friends and relatives.Thank you

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I was really happy that I now know where I can get my car checked out and not have really on anyone else to help me out!! #Son's ...

I was really happy that I now know where I can get my car checked out and not have really on anyone else to help me out!! #Son'stoobusyformom!

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As soon as I arrived, I was greeted by Tiffany. I told her I had a limited amount of money to spend and we talked over a solutio ...

As soon as I arrived, I was greeted by Tiffany. I told her I had a limited amount of money to spend and we talked over a solution and she gave me a coupon. The staff as a whole were very friendly and let me know every step of the way how things were going. I left very satisfied and will recommend this Valvoline many times over!!

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It was an oil change that went well but not a religious experience.

It was an oil change that went well but not a religious experience.

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Tiffany was very nice and provided great detail about the services and prices. Great employee

Tiffany was very nice and provided great detail about the services and prices. Great employee

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The speed and professionalism of the staff were great. Enjoyed my interaction with them all. What a great crew!!

The speed and professionalism of the staff were great. Enjoyed my interaction with them all. What a great crew!!

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Nice, friendly, explained the process.

Nice, friendly, explained the process.

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Too pricey for my taste.

Too pricey for my taste.

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Fast and courteous service. I also liked being to see what was happening with the cameras and monitor

Fast and courteous service. I also liked being to see what was happening with the cameras and monitor

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Friendly staff and many women employed...girl power!

Friendly staff and many women employed...girl power!

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The man who took care of everything on the computer was very courteous. I enjoyed the view of watching the fellow inside the bay ...

The man who took care of everything on the computer was very courteous. I enjoyed the view of watching the fellow inside the bay work drain the oil. Everything that was being done was clearly communicated. The service was fast and friendly and I was extremely surprised and pleased with it. You guys did a great job I'll be happy to bring any vehicle back to be serviced here.

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They were efficient and took care of everything and did a great job. Very pleased and satisified.

They were efficient and took care of everything and did a great job. Very pleased and satisified.

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They were efficient and friendly.

They were efficient and friendly.

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The best service I've had in a long time. Thank you

The best service I've had in a long time. Thank you

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Good customer service. Quick turn-around.

Good customer service. Quick turn-around.

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Friendly professional quick oil change AND the additional services they do were explained to me too.

Friendly professional quick oil change AND the additional services they do were explained to me too.

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Everyone was very nice and knowledgeable.

Everyone was very nice and knowledgeable.

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They listened to me, I appreciate it so much. They really cared, I sent my daughter to them that night!!!!!

They listened to me, I appreciate it so much. They really cared, I sent my daughter to them that night!!!!!

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Joseph was very helpful, thorough, and understanding.

Joseph was very helpful, thorough, and understanding.

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Knowledgeable and friendly staff

Knowledgeable and friendly staff

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The guys working at this Valvoline were very friendly and informative about everything that they were doing and why they were do ...

The guys working at this Valvoline were very friendly and informative about everything that they were doing and why they were doing it. I originally went there because I had a coupon but after the service and awesome customer services that I received, I will definitely be back!

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They were very educational to me about my car and what was wrong with it.

They were very educational to me about my car and what was wrong with it.

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The staff was very polite ans professional! And I love the fact that these young ladies Tiffany and Allison were just AWESOME to ...

The staff was very polite ans professional! And I love the fact that these young ladies Tiffany and Allison were just AWESOME to watch. And the lady who changed under the car, didn't get her name, but they were all very hard working. And it is great to see young women doing their mechanical thing!!! I loved it!!! Truly happy watching the screen seeing everything being done to my vehicle, that was great as well.

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Everyone was very friendly, fast, and very knowledgeable. I didn’t feel pressured to buy or add anything and they didn’t treat m ...

Everyone was very friendly, fast, and very knowledgeable. I didn’t feel pressured to buy or add anything and they didn’t treat me like I was some dumb girl lol

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This was my first experience at Valvoline (or any other shop that primarily does oil changes). I assumed that oil changes were a ...

This was my first experience at Valvoline (or any other shop that primarily does oil changes). I assumed that oil changes were all that was offered and didn't expect to be "sold" on any other services. My wait was only because I arrived early before the shop opened, and I was the first to be served.

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I had to point to the location of the oil stick. The guy pulled out the trans 'stick' and showed me it said "the oil is full" ha ...

I had to point to the location of the oil stick. The guy pulled out the trans 'stick' and showed me it said "the oil is full" had to tell him three times it was not the oil level reader. He said "yes it is"...he did apologize after he finally found the black oil level reader 'stick'. Then he claimed a light was out that is not

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The employees were knowledgeable and friendly, fast and efficient.

The employees were knowledgeable and friendly, fast and efficient.

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The customer service and explanation of my service was excellent. I was met with a smile and left in a timely manner. I found it ...

The customer service and explanation of my service was excellent. I was met with a smile and left in a timely manner. I found it very refreshing.

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the staff was polite and courteous and professional

the staff was polite and courteous and professional

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Service was great, a little pricey.

Service was great, a little pricey.

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Customer service was excellent. They are reliable. They back up their work. They have me on file so they are aware of my vehicle ...

Customer service was excellent. They are reliable. They back up their work. They have me on file so they are aware of my vehicle and past service loyalty.

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First time visiting. Service was quick. They performed checks that my usual place does not and by doing so found a serious issue ...

First time visiting. Service was quick. They performed checks that my usual place does not and by doing so found a serious issue that would have otherwise gone undetected until permanent damage was done.

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Professional and quick. No pressure. Too expensive.

Professional and quick. No pressure. Too expensive.

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Everything was good. No complaints

Everything was good. No complaints

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It seemed that they were more interested in pushing product

It seemed that they were more interested in pushing product

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This was my first visit and they were professional, quick, and friendly.

This was my first visit and they were professional, quick, and friendly.

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I was very pleased that a young lady explained everything to me . Was a good experience to talk to someone on my level instead o ...

I was very pleased that a young lady explained everything to me . Was a good experience to talk to someone on my level instead of a man, sorry don’t remember her name . The one on People’s St . , she has long curly blonde hair very knowledgeable !

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Arlee, Joseph and Phillip moved and worked as focused team. They were all helpful, knowledgeable and kind. I had an excellent ...

Arlee, Joseph and Phillip moved and worked as focused team. They were all helpful, knowledgeable and kind. I had an excellent first experience. They are great!

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The customer service absolutely without a doubt was above and beyond! The staff was very knowledgeable and patient. I would defi ...

The customer service absolutely without a doubt was above and beyond! The staff was very knowledgeable and patient. I would definitely recommend Valvoline oil change to all my friends!

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Usually getting an oil change for me is an ordeal. I liked the fact that I started in my car and that it was a very quick proces ...

Usually getting an oil change for me is an ordeal. I liked the fact that I started in my car and that it was a very quick process. Including waiting in line, I was only there for roughly 35 minutes! It was great.

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Staff was highly professional, knowledgeable, and friendly

Staff was highly professional, knowledgeable, and friendly

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We were highly satisfied with the service of the staff at the service center and the service technicians name is Anthony he was ...

We were highly satisfied with the service of the staff at the service center and the service technicians name is Anthony he was and is very personable to us as his customers and we will be coming back to them in the future Anthony was and is awesome

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The employees were all very nice and respectful. They informed me of everything they were doing. It took no time at all.

The employees were all very nice and respectful. They informed me of everything they were doing. It took no time at all.

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The service was very quick. The employees were extremely knowledgeable and very helpful. I even had questions about my car outsi ...

The service was very quick. The employees were extremely knowledgeable and very helpful. I even had questions about my car outside of my services today and they answered my questions effortlessly. The prices are great and above all, the service was amazing! Phillip, Austin, and Anthony, thank you so much for making this experience for both my husband and I today very memorable. Your customer service attitude is very rare. Thank you!

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The customer service professionals were friendly, helpful, and knowledgeable. I had several services performed on my car during ...

The customer service professionals were friendly, helpful, and knowledgeable. I had several services performed on my car during this visit. Everyone who worked on my car were efficient. I didn't have to wait long even though I had many services done at once. Joe, Eric, and Arlee, & Phillip were wonderful!

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Most professional oil changing establishment I’ve ever been to. The guy who I dealt with whose name is Philip I believe, was ext ...

Most professional oil changing establishment I’ve ever been to. The guy who I dealt with whose name is Philip I believe, was extremely professional and communicated the entire process in a way that I could understand and he was very thorough. He was very nice and helpful. The whole staff communicated with each other and were always on the same page. Excellent experience!

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Verbally communicated all I needed to make decisions. Bery helful.

Verbally communicated all I needed to make decisions. Bery helful.

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Each person was professional and helpful. Philip was the primary person I spoke to and he was very polite and explained each pa ...

Each person was professional and helpful. Philip was the primary person I spoke to and he was very polite and explained each part of the service well. I will come back.

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Joseph, eric, Tiffany and Arlee did great

Joseph, eric, Tiffany and Arlee did great

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good job and very good people work there.

good job and very good people work there.

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The staff was extremely friendly and explained everything. They very very helpful.

The staff was extremely friendly and explained everything. They very very helpful.

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Phillip, Anthony, and Joesph were very friendly and professional I had no idea until today Valvoline was oil change center the s ...

Phillip, Anthony, and Joesph were very friendly and professional I had no idea until today Valvoline was oil change center the service was friendly courteous honest and professional i am now 100% a Valvoline loyal customer Valvoline will be my only oil change center

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This was my first visit to Valvoline Instant oil change. Phillip matched the price of my oil change to where I usually have serv ...

This was my first visit to Valvoline Instant oil change. Phillip matched the price of my oil change to where I usually have service. It only took a few minutes to change my oil. I was in and out very quickly. I was very pleased and will tell my friends and co-workers about my experience. Thank you very much!!!

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When I returned home, excess oil dripped onto my concrete driveway staining it. Now I will have to pay to get chemical cleaner ...

When I returned home, excess oil dripped onto my concrete driveway staining it. Now I will have to pay to get chemical cleaner to remove it.

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These guys were happy to be there. Good to see some girls in the mix as well. They don't goof off like other places. I will cert ...

These guys were happy to be there. Good to see some girls in the mix as well. They don't goof off like other places. I will certainly be be back

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It was a really professional oil change job with friendly customer service.I really liked the assurance I received through the m ...

It was a really professional oil change job with friendly customer service.I really liked the assurance I received through the mechanics showing me what they did.I felt as if I could trust them to help out and keep me going safe on the road!

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The staff was very friendly and very fast.

The staff was very friendly and very fast.

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I appreciated the fast and friendly service provided by the staff at this facility. I also greatly appreciated the closed loop ...

I appreciated the fast and friendly service provided by the staff at this facility. I also greatly appreciated the closed loop communication utilized by these folks. This type of communication and teamwork ensures prompt, efficient service and reduces the chance of error. It also keeps the process moving allowing them to move quickly and provide the rapid service that is expected by the customer. Keep up the great work!

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Technicians were great. Everyone seemed happy to be there.

Technicians were great. Everyone seemed happy to be there.

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The servicemen were polite and very friendly. They didn't fool around wasting time.

The servicemen were polite and very friendly. They didn't fool around wasting time.

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The service team was excellent! Very pleasant attitudes, despite the early morning time, and made my day much better! Thanks to ...

The service team was excellent! Very pleasant attitudes, despite the early morning time, and made my day much better! Thanks to Phillip, Anthony, & Joseph for doing such a great job and having a smile on their faces while doing it!

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transparent in the service, competent staff, courteous staff and great value for the service

transparent in the service, competent staff, courteous staff and great value for the service

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We felt the staff was well equipped, well trained and very courteous. No long hair, tatoos, big earrings and things that turn u ...

We felt the staff was well equipped, well trained and very courteous. No long hair, tatoos, big earrings and things that turn us older folks off! Please tell them- thanks again! We have two vehicles so we will be back.

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I didn't actually like sitting in my vehicle and having to speak with the tech the entire time; it seemed like every minute or s ...

I didn't actually like sitting in my vehicle and having to speak with the tech the entire time; it seemed like every minute or so, he was trying to get me to purchase extras. Wiper blades were mentioned, air filter, battery, tire rotation, etc. I JUST wanted my oil changed. I appreciated the speed with which my oil was changed, but I would MUCH rather sit in the waiting room and not feel pressured.

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Ease of use and quick service.

Ease of use and quick service.

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My overall experience was great but I felt the service was over priced. I was quoted 65 at another store compared to the 85 that ...

My overall experience was great but I felt the service was over priced. I was quoted 65 at another store compared to the 85 that valvoline charged me. The only reason I stayed is because I was pressed for time and need to get it over with other wise I would have gone to the other store.

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Dennis did a wonderful job explaining everything to me in a way that I could understand. He was professional and friendly. I wil ...

Dennis did a wonderful job explaining everything to me in a way that I could understand. He was professional and friendly. I will definitely be back!

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Fast ,friendly,& convenient service

Fast ,friendly,& convenient service

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The staff was courteous and very helpful. Made me feel like they really care and was interested in my needs as a customer.

The staff was courteous and very helpful. Made me feel like they really care and was interested in my needs as a customer.

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Really liked that i was greeted promptly, and that the service tech had me move to the other bay because would be shorter in tha ...

Really liked that i was greeted promptly, and that the service tech had me move to the other bay because would be shorter in that bay. Each person i interacted with was very friendly and each explained each step of the way what they were doing and how it would be done. Loved the no "Upsale" pressure. My oil changes was quick and I was on my way in around 15 minutes from the time I moved into the bay. Could have been faster but I was having a great time talking to the techs that were working on my car. To quote Arnold " I'll be back." Great job Valvoline!

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Very fast and friendly service

Very fast and friendly service

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U guys no ly awesome. Thanks for coming to jc tn. Good people

U guys no ly awesome. Thanks for coming to jc tn. Good people

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They were friendly and very knowledgeable in their work.

They were friendly and very knowledgeable in their work.

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The staff was very knowledgeable, answering any and all questions I had. I started taking my cars to valvoline when I first got ...

The staff was very knowledgeable, answering any and all questions I had. I started taking my cars to valvoline when I first got my license, on my grandmothers recommendation, and have been ever since. When I moved to this area and there wasn’t one, I was disappointed but once I saw you were opening a location in my area, I was thrilled. Thank you in particular to Phillip, Joseph and Arlee for their amazing work and thank you all for almost 20 years of amazing service.

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The service team was very fun and knew what they were talking about.

The service team was very fun and knew what they were talking about.

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I’m happy with staff and short wait but didn’t get use $19.99 coupon ended up costing $43.00

I’m happy with staff and short wait but didn’t get use $19.99 coupon ended up costing $43.00

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I had a brake light out and I had to remind them to fix it.

I had a brake light out and I had to remind them to fix it.

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It was a great experience. Definitely going back and sending family and friends.

It was a great experience. Definitely going back and sending family and friends.

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fast service. Everyone did their part. It was like having a pit crew

fast service. Everyone did their part. It was like having a pit crew

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Fast and friendly service I think this was the fastest serice ever. Thankyou

Fast and friendly service I think this was the fastest serice ever. Thankyou

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Fast, friendly, and the price

Fast, friendly, and the price

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They were so therapy and tell you all doing

They were so therapy and tell you all doing

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The technicians were very friendly and the service was very fast.

The technicians were very friendly and the service was very fast.

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This store is new to Johnson City, Tn. so I thought I'd give it a try. Staff was friendly, store was busy and they had me in an ...

This store is new to Johnson City, Tn. so I thought I'd give it a try. Staff was friendly, store was busy and they had me in and out pretty quick. The only difference I noticed from Jiffy Lube is , they didn't vacuum my car.

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From the moment I arrived I was greeted by very friendly staff. Once in the garage you friendly staff explained every procedure. ...

From the moment I arrived I was greeted by very friendly staff. Once in the garage you friendly staff explained every procedure.Over all I could not have been more please

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The staff was exceptional. It was apparent the level of consideration that went into the training of the Individuals who service ...

The staff was exceptional. It was apparent the level of consideration that went into the training of the Individuals who serviced my vehicle. David, Arlee, and Phillip did a phenomenal job and they should be praised highly for their excellent service.

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The service was top class

The service was top class

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Speedy and wonderful coupon and service's were exceptional. Also very much seemed customer satisfaction and safety for both staf ...

Speedy and wonderful coupon and service's were exceptional. Also very much seemed customer satisfaction and safety for both staff and client were at top concern, all while maintain fun professional visit. I have already referred this location to 10 plus people 2 of which have visited, due to your great hours of operations. I do wonder if price w/out coupon would be considered pricey.

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Staff was very friendly and helpful. They told me things recommended by the manufacturer of my vehicle and the time frames of ne ...

Staff was very friendly and helpful. They told me things recommended by the manufacturer of my vehicle and the time frames of needed maintenance but they were not pushy and for that I am grateful.

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Felt sales pressure for additional services and addons

Felt sales pressure for additional services and addons

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Both bays were full when I arrived but Anthony came out to greet me immediately and started the process outside, including filli ...

Both bays were full when I arrived but Anthony came out to greet me immediately and started the process outside, including filling the washer fluid checking all the lights/brakes etc. I was SO impressed with the efficiency of the entire team that worked on my vehicle. Very friendly, professional & knowledgeable and never once made me feel pressured to buy anything additional. They also demonstrated incredible teamwork, working like a "well oiled machine" :) Yes, pun intended but sincere. This was my very first visit to any Valvoline Instant Oil location but I can promise it will not be my last!! I have already told several people about the positive experience. Anthony, Tiffany, Arlee, Eric and Phillip are an asset to your organization! I did not get to meet the other team working the other bay but I saw the same level of professionalism from them just from observing. Count me a very satisfied, and now, long time customer.

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The staff was great, i had never been to a Valvoline before and i was extremely satisfied. they worked well as a team as well.

The staff was great, i had never been to a Valvoline before and i was extremely satisfied. they worked well as a team as well.

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Very friendly and knowledgeable employees. Service was fast and price was right

Very friendly and knowledgeable employees. Service was fast and price was right

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The staff was highly knowledgeable and very friendly would love to visit again Dave Tiffany and Jonathan all were a great experi ...

The staff was highly knowledgeable and very friendly would love to visit again Dave Tiffany and Jonathan all were a great experience to work with I appreciated everything they did for me and my vehicle!!

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Very friendly, quick and overall a good experience due to my service team Philip, Jonathon and Arlee

Very friendly, quick and overall a good experience due to my service team Philip, Jonathon and Arlee

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I have went to many oil changing places and being a Women it's a little overwhelming because 1. I have felt pressured to buy som ...

I have went to many oil changing places and being a Women it's a little overwhelming because 1. I have felt pressured to buy something and 2. Some of these oil changing places have talked down to me about car stuff. With Valvoline instant oil change I can say they were AMAZING! I didn't feel pressured or felt talked down to. You guys may be a little pricey, but I'd rather pay More and be treated with Respect then pay less and get treated like dirt! Thank You to your team today who treated me with Respect! All of them were just AMAZING!

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Very friendly employees. Explained very clearly

Very friendly employees. Explained very clearly

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Too expensive and had checked the engine air filter the day before it was fine then they showed me a dirty one that was not mine ...

Too expensive and had checked the engine air filter the day before it was fine then they showed me a dirty one that was not mine. I had gone to use restroom

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The staff was extremely kind and knowledgable. I was impressed with the speed and efficiency of my service. I was notified of ...

The staff was extremely kind and knowledgable. I was impressed with the speed and efficiency of my service. I was notified of recommendations but not pressured to make those purchases. As a female I sometimes feel taken advantage of when having my car serviced due to my lack of automobile knowledge. However at this location I was impressed and felt more at ease with the staff. Thank you. I will definitely return in the future.

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The convenience was great, pulled in and never had to leave the vehicle, the staff was thorough with inspecting the vehicle and ...

The convenience was great, pulled in and never had to leave the vehicle, the staff was thorough with inspecting the vehicle and they were not too forward with the up-sale.

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prompt servicemailed coupon made service low pricedpleasant staff

prompt servicemailed coupon made service low pricedpleasant staff

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Phillip, Arlene, and Joseph were exceptional in their service. I will definitely be back

Phillip, Arlene, and Joseph were exceptional in their service. I will definitely be back

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Fast and courteous service.

Fast and courteous service.

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