Welcome. The Sunset Drive Valvoline Instant Oil Change is located approximately miles of near the intersection of and across from. Eric Majority, Manager
308 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Robin O
Very professional and thorough.
Very professional and thorough.
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johnw
good experience as usual at this location.
good experience as usual at this location.
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Jacoevee
Good Customer Service; Fast service
Good Customer Service; Fast service
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M. Reid
I really wish I had asked the name of the gentleman who I primarily spoke with. He was so friendly. He explained everything with ...
I really wish I had asked the name of the gentleman who I primarily spoke with. He was so friendly. He explained everything with kindness and patience. I had been to another place with Lube in the name, and I felt like a little school girl who had misbehaved in some way, due to my lack of car knowledge. The experience at Valvonine was literally a breath of fresh air. He understood that I didn't have much to spend. He solved the problem with my air-conditioning. He suggested I replace the A/C relay. He offered to switch it out for me. I purchased it, and asked an auto-parts store if they could change it, they said they were not allowed to. No problem, since the kind, bearded gentleman who offered to switch the part did just that within 1 minute after I returned with the part. I will always go to Valvoline, and always this location because the service was above and beyond great!!
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AYounger
Very convenient and fast, great process efficiency, and added comfort and value of having overhead cameras and pit cameras.
Very convenient and fast, great process efficiency, and added comfort and value of having overhead cameras and pit cameras.
MORE
Joseph R.
The staff was courteous and explained all of the services related to my type of vehicle. They did not pressure sell anything, on ...
The staff was courteous and explained all of the services related to my type of vehicle. They did not pressure sell anything, only informed me of the many options that I could choose from for better maintaining my vehicle. I came in because of an email coupon and will no longer return to Jiffy Lube. Also, the precision that the team used to work together was outstanding and I was out within a reasonable amount of time considers everything that they worked on.
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Bridgette
Anthony was excellent at explaining the options as well as answering any questions. In addition, I didn't feel pressured to have ...
Anthony was excellent at explaining the options as well as answering any questions. In addition, I didn't feel pressured to have additional service work done.
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Jonah N
The staff was as friendly as any I've ever met, and the speed of service was unbelievable... We used to take our vehicles to the ...
The staff was as friendly as any I've ever met, and the speed of service was unbelievable... We used to take our vehicles to the dealership, but we will not be doing that anymore !
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Satisfied customer
Very professional
Very professional
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Mel B
Very knowledgeable and friendly staff. 0 pressure and a very clean facility.
Very knowledgeable and friendly staff. 0 pressure and a very clean facility.
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Leslie L
The representatives were very kind and thorough.
The representatives were very kind and thorough.
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Cher
Nice employees - good service
Nice employees - good service
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AshB
I didn't catch any names but I was in Tues afternoon and all the workers were very welcoming and friendly! It was nice to see so ...
I didn't catch any names but I was in Tues afternoon and all the workers were very welcoming and friendly! It was nice to see some females on the crew in a Male dominated place of work. Will definitely be coming in again.
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Don H
They did great
They did great
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Justin
Great customer service, communicated every step during the process.
Great customer service, communicated every step during the process.
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booned911
Just a busy day, had to wait for over 30mins.
Just a busy day, had to wait for over 30mins.
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Lovemydoxie
The staff was extremely courteous and friendly, very efficient. Highly recommend- great job!
The staff was extremely courteous and friendly, very efficient. Highly recommend- great job!
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Christian I
The service was better than ever before from the employees being nicer to explaining services clearly. Normally I feel pressured ...
The service was better than ever before from the employees being nicer to explaining services clearly. Normally I feel pressured to do extra services without understanding the purpose or reason, but Allison did a great job of explaining the extra services without pressuring me to buy them, plus she was the nicest employee I’ve talked to at this Valvoline. Every other time I’ve been to this location I have felt pressured for extra services, but not this time, which is why I will come back again.
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Miranda G.
Friendly staff, feel good about the oil change and the integrity of the company
Friendly staff, feel good about the oil change and the integrity of the company
MORE
Bruno
the knowledge of the techs
the knowledge of the techs
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Stella's dad
I cannot say enough good things about my experience there on Sunday, May 26. First and foremost, it is the staff that make the v ...
I cannot say enough good things about my experience there on Sunday, May 26. First and foremost, it is the staff that make the visit so nice. They are super friendly, efficient, and professional, and they do a fantastic job explaining what the service needs of the vehicle are as well as the related costs. During my conversation with one of the staff members, I realized that Valvoline IOC can also do work on my second car. Until now, I have been taking my car to the dealership, but in the near future I will go to Valvoline first to see if they can perform what is needed. I am sure the price will be much more attractive! Anyway, you have a wonderful team at the Johnson City location. I look forward to going back there.
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Jeff W
Professional and knowledgeable staff
Professional and knowledgeable staff
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CHARMAINE D.
THE PROFESSIONALISM, KNOWLEDGE OF ALL EMPLOYEE'S, AND NOT HAVING TO GET OUT OF MY CAR AND WAS ABLE TO ACTUALLY WATCH WAS BEING D ...
THE PROFESSIONALISM, KNOWLEDGE OF ALL EMPLOYEE'S, AND NOT HAVING TO GET OUT OF MY CAR AND WAS ABLE TO ACTUALLY WATCH WAS BEING DONE THE WHOLE TIME.
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VivT
I really like how they use car fax to keep up with needed maintenance. I drive a 2000 Honda with over 200,000 miles. I know how ...
I really like how they use car fax to keep up with needed maintenance. I drive a 2000 Honda with over 200,000 miles. I know how important it is to keep everything in good condition to avoid breakdowns and costly repairs. They were great at explaining what and why other services were needed. After my car is serviced I feel confident that my car is in great shape.
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Satisfied customer
Very polite, professional, and fast! Highly recommend if you need an oil change in a hurry. Best experience I've ever had.
Very polite, professional, and fast! Highly recommend if you need an oil change in a hurry. Best experience I've ever had.
MORE
Heather R
I was satisfied with the excellent customer service that I received. I also had mentioned that I needed to get to the hospital t ...
I was satisfied with the excellent customer service that I received. I also had mentioned that I needed to get to the hospital to be with my grandmother and the workers were very considerate and got my car serviced in a timely manner.
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Danny
Best oil and best service
Best oil and best service
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Don R
The staff was fast and very courteous. Taking time to explain what they were doing and answering all my questions. Will use th ...
The staff was fast and very courteous. Taking time to explain what they were doing and answering all my questions. Will use them again. Thank you.
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Ed S
Nice people. Organized.
Nice people. Organized.
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2boysandadogmom
I loved being able to wait in my car. Great teamwork and excellent customer service!
I loved being able to wait in my car. Great teamwork and excellent customer service!
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Mallory G
I was satisfied with my experience.
I was satisfied with my experience.
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rwcon
service was IMPECCABLE. conversation flowed like water. Staff was highly knowledgeable and super polite. 10/10
service was IMPECCABLE. conversation flowed like water. Staff was highly knowledgeable and super polite. 10/10
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NurseSam16
As soon as I pulled up I was met by a technician to get the process started. I only waiting for about 7 minutes before pulling i ...
As soon as I pulled up I was met by a technician to get the process started. I only waiting for about 7 minutes before pulling inside. The technician thanked me for being a returning customer. I ended up getting more done on my car than I intended, but I was advised that I had cracks in my serpentine belt. I had it changed and I was told about the lifetime warranty on them by the service advisor. He was very knowledgeable and explained every process to me. With all of the work done, I was only waiting for about an hour and was highly satisfied with the visit.
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Scott58
Excellent staff and usually get in and out under 20 min.
Excellent staff and usually get in and out under 20 min.
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Eric T
Time it took to complete the oil change.
Time it took to complete the oil change.
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Silvia B
They were very professional. Communicated about what they needed. They answered my questions and even gave me coupons to help sa ...
They were very professional. Communicated about what they needed. They answered my questions and even gave me coupons to help save money
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Alyssa S.
Arlee was extremely friendly. She made my wait feel like no time at all (and it practically was because Eric and Luke were so qu ...
Arlee was extremely friendly. She made my wait feel like no time at all (and it practically was because Eric and Luke were so quick!) and explained everything very well. I usually dread getting my oil changed, but this has changed my mind. I will definitely be back. :)
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Katie M
I was treated very well everyone was so friendly and very professional. And prices were reasonable.
I was treated very well everyone was so friendly and very professional. And prices were reasonable.
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Jolley
The staff were excellent and professional
The staff were excellent and professional
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Sue W
Service was satisfactory
Service was satisfactory
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Stip
Staff was excellent and courteous. They knew their job.
Staff was excellent and courteous. They knew their job.
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Anonymous
The staff was extremely helpful and nice. Replaces my headline in a quick and timely fashion considering how busy they were. I ...
The staff was extremely helpful and nice. Replaces my headline in a quick and timely fashion considering how busy they were. I have visited this location before for oil changes and today's visited just further confirmed that I will be back again.
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Christine S
Great customer service and service.
Great customer service and service.
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ETSU staff
Extremely fast and friendly service. Very knowledgeable staff. Was impressed by the technology. Clean facility. Just very pr ...
Extremely fast and friendly service. Very knowledgeable staff. Was impressed by the technology. Clean facility. Just very professional.
MORE
Paul W
The technicians were efficient, friendly and made me feel as if I was the only customer they had. They told me everything they w ...
The technicians were efficient, friendly and made me feel as if I was the only customer they had. They told me everything they were doing and why. They offered other services to me but weren’t pushy at all. They showed me the manufacturer’s recommendations for this service and shared more information with me than my dealer ever has. I will definitely be returning for oil changes and other service needs. I have already shared my experience with family and friends and have encouraged them to take their vehicles to Valvoline.
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Anonymous
Price was a little high but great service
Price was a little high but great service
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Paul T
Very friendly staff and knowledgeable. Overall they were very helpful and pleasant.
Very friendly staff and knowledgeable. Overall they were very helpful and pleasant.
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Anonymous
It was the best experience that I had at any oil change store and I would definitely be using them again and I have recommended ...
It was the best experience that I had at any oil change store and I would definitely be using them again and I have recommended it to my company since we have moved closer to this location
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AW
I was immediately greeted by Tiffany who got my information. While I waited to enter the bay, she began to top off my fluids. Ar ...
I was immediately greeted by Tiffany who got my information. While I waited to enter the bay, she began to top off my fluids. Arlee was the rep and clearly explained the services offered and pricing. Everyone was incredibly friendly and knowledgeable and worked quickly to complete my service. I will definitely be back!
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Ortiz
They're amazing and very helpful !!! Everyone was awesome
They're amazing and very helpful !!! Everyone was awesome
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Victoria F
Excellent service in all areas
Excellent service in all areas
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Gooint
Everyone was incredibly professional and kind. Total time was less than 20 minutes. No pressure into buying recommendations, and ...
Everyone was incredibly professional and kind. Total time was less than 20 minutes. No pressure into buying recommendations, and everything was as clear as day. Wonderful experience
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PK
Everyone I interacted with during my visit was courteous and knowledgeable. I sincerely appreciated their recommendations and di ...
Everyone I interacted with during my visit was courteous and knowledgeable. I sincerely appreciated their recommendations and did not feel pressured to buy anything. Ashley was great!
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Austin
All of the employees were very courteous and knowledgeable and helped me chose the correct services to perform on my vehicle.
All of the employees were very courteous and knowledgeable and helped me chose the correct services to perform on my vehicle.
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Christy
Awesome, quick service by friendly and knowledgeable people. Everything I needed in one quick stop.
Awesome, quick service by friendly and knowledgeable people. Everything I needed in one quick stop.
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Lamont T
it wasn't any thing specific that was and wasn't done. It was just to me a basic oil change.
it wasn't any thing specific that was and wasn't done. It was just to me a basic oil change.
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TLB
Employees were kind and professional! Service was efficient
Employees were kind and professional! Service was efficient
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Jls8520
Valvoline always has happy and helpful employees! It’s always super fast.
Valvoline always has happy and helpful employees! It’s always super fast.
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2019
Staff was very fast and kind. They explained everything to me step by step as they worked and were very informative on what they ...
Staff was very fast and kind. They explained everything to me step by step as they worked and were very informative on what they were doing and what my car needed for this visit. This was my first visit to a Valvoline facility and I was highly impressed. I will definitely be a return customer and will highly recommend.
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James B
This was the friendliest and fastest experience I’ve ever had with an auto shop. I will definitely return in the future. Thanks ...
This was the friendliest and fastest experience I’ve ever had with an auto shop. I will definitely return in the future. Thanks Anthony, Alison, Miranda, Heather and Eric! You all are the real MVPs.
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AlisonD
Customer service was extremely good
Customer service was extremely good
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Anonymous
very friendly, informative
very friendly, informative
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IL
your employee are wonderful and friendly
your employee are wonderful and friendly
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Mary W.
The staff here are so friendly & kind nothing like other places I've experienced from the 1st time I pulled in those doors & eve ...
The staff here are so friendly & kind nothing like other places I've experienced from the 1st time I pulled in those doors & every time since they've been awesome and for that I won't go anywhere else they explain everything they're doing not pushy on anything make you feel like family would if you haven't tried them I honestly suggest you do at least once you won't regret
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Kbair
Everyone was great the people where great it just took a long time to get in, and I picked the slower lane apparently and someon ...
Everyone was great the people where great it just took a long time to get in, and I picked the slower lane apparently and someone who came after me got 2 b serviced first.
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Richb
Great service, I will recommend to others and return again
Great service, I will recommend to others and return again
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Joe L.
Service rep very professional. Quick service.
Service rep very professional. Quick service.
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Shannon
My visit was quick, easy and I loved that 2 of the 3 techs were women.
My visit was quick, easy and I loved that 2 of the 3 techs were women.
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Red jeep
All employees were very friendly and explained everything I needed for my vehicle.
All employees were very friendly and explained everything I needed for my vehicle.
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sugartn
fast courteous and friendly service. appreciate no upsell tactics, as could only afford the oil change today. cant beat service ...
fast courteous and friendly service. appreciate no upsell tactics, as could only afford the oil change today. cant beat service for $22. i will definitely return for future services and recommend to family and friends, that they use valvoline instant oil change!!
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Richie
While waiting to enter the bay, multiple staff came and did all the pre-check tasks: tire pressure, washer fluid, mileage check ...
While waiting to enter the bay, multiple staff came and did all the pre-check tasks: tire pressure, washer fluid, mileage check, recording name and car details, and saved time on the time in the bay. Most professional, courteous team ever. This is the third car my family has taken in for service.
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Frank D.
Great customer service and quick
Great customer service and quick
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Minorcare
Knologable, polite, informed, quick service, good price.
Knologable, polite, informed, quick service, good price.
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Robert
Didn’t have to wait and the staff was very friendly
Didn’t have to wait and the staff was very friendly
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Deborah G
They let me know everything they were doing as they were doing it. They communicated well with one another and with me. Nice, ...
They let me know everything they were doing as they were doing it. They communicated well with one another and with me. Nice, clean, and timely. Great bunch of people.
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Marty S.
Great service
Great service
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Josh B
Austin was great with explaining how the process worked and helped me with all my questions!
Austin was great with explaining how the process worked and helped me with all my questions!
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ChristineG
The employees at Valvoline were incredibly professional and very informative. Loved my experience!
The employees at Valvoline were incredibly professional and very informative. Loved my experience!
MORE
Lisa S
Very professional. Alllison very sweet. glad to see girls working there :) Teamwork. Fast service. Very clean. Highly impress ...
Very professional. Alllison very sweet. glad to see girls working there :) Teamwork. Fast service. Very clean. Highly impressed will definitely recommend. I’ve already told my son to bring his car there and get things taken care of. Felt like I truly was appreciated as a customer. Also recommended you to my brother.
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dolce3354
Expensive
Expensive
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Chevymalibu
Cool staff and great fast service
Cool staff and great fast service
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Evan A
Anthony, the guy who explained my oil change and took my payment was great. Super friendly and expressed his satisfaction with h ...
Anthony, the guy who explained my oil change and took my payment was great. Super friendly and expressed his satisfaction with his job and the place he works. It made me feel comfortable with my choice to use valvoline for the first time.
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BethE
Great and professional staff! No pressure to purchase any additionals and quick/efficient service. I highly recommend this locat ...
Great and professional staff! No pressure to purchase any additionals and quick/efficient service. I highly recommend this location!
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Ranteam1
Great staff. Easy experience and I trust the job is done right!
Great staff. Easy experience and I trust the job is done right!
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LM
I loved how quick they do my oil change!!! Everyone was very nice!!!
I loved how quick they do my oil change!!! Everyone was very nice!!!
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Satisfied
Very pleasant and courteous staff. A job well done!
Very pleasant and courteous staff. A job well done!
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Anonymous
Friendly staff. Clean!
Friendly staff. Clean!
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Jeff K
Service person very professional and thorough
Service person very professional and thorough
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Ranae L
Quick easy and reliable service
Quick easy and reliable service
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Lisal
Very fast, very friendly personnel.
Very fast, very friendly personnel.
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Joel and Lauren
The employees were genuine energetic and very kind hearted in a professional manner . Excellent service!!
The employees were genuine energetic and very kind hearted in a professional manner . Excellent service!!
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DEE W
I was impressed with how quick the team was and efficient doing the oil change.
I was impressed with how quick the team was and efficient doing the oil change.
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Brandon
The workers greeted me with a smile and were very friendly during the whole visit. The service was also done promptly
The workers greeted me with a smile and were very friendly during the whole visit. The service was also done promptly
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Anonymous
Overall cost of an oil change.
Overall cost of an oil change.
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ShawnE
Anthony, Allison and Eric took great care of my elderly mom's car and respected her time. For sure we will be back
Anthony, Allison and Eric took great care of my elderly mom's car and respected her time. For sure we will be back
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Heather B
Fast, easy, educational, and left feeling good about the services that were done.
Fast, easy, educational, and left feeling good about the services that were done.
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William C
The prices are not marked anywhere until they start on your vehicle. They had trouble getting the air filter box back together i ...
The prices are not marked anywhere until they start on your vehicle. They had trouble getting the air filter box back together it took all four people working. They didn’t know how to check the cabin air filter. If you are gonna charge that kind of price it should include a new air filter and not up charge one.
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Buck N.
It was fast and reasonably priced with a coupon.
It was fast and reasonably priced with a coupon.
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Lu
I'm wonderfully satisfied with my visit. I understand that recommendation for service is a great idea. He was not pushy in any ...
I'm wonderfully satisfied with my visit. I understand that recommendation for service is a great idea. He was not pushy in any way. As a suggestion I would hope that those services are not offered EVERY visit. Mileage is taken, and until the appropriate milage; say the visit at 50k miles offer that change next. Great staff! Just lots of offers.
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Davidc
Very satisfied with the service and personnel. Will use this service from now on.
Very satisfied with the service and personnel. Will use this service from now on.
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Anonymous
The computer was down or very slow and it delayed my visit.
The computer was down or very slow and it delayed my visit.
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Jessica
Everyone was fast and friendly....should have tipped but I didn’t have any cash! Felt like a VIP!
Everyone was fast and friendly....should have tipped but I didn’t have any cash! Felt like a VIP!
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Mark M
Excellent service as always
Excellent service as always
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Kacke
Friendly staff and quick service
Friendly staff and quick service
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JoStu
The staff was awesome, service was quick and efficient and I was offered services my car needed, but not pressured into purchasi ...
The staff was awesome, service was quick and efficient and I was offered services my car needed, but not pressured into purchasing anything. Excellent experience!
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tracyh
It's very fast and efficient. I am also happy that they go over everything that might need to be serviced or replaced.
It's very fast and efficient. I am also happy that they go over everything that might need to be serviced or replaced.
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Jim
Quick and friendly
Quick and friendly
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AizenSA
They communicated to me well as to what was going on and what I needed to do.
They communicated to me well as to what was going on and what I needed to do.
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Maxwell I
The service was quick and certain recommendations were made for the future. The members of staff were all about tending to the c ...
The service was quick and certain recommendations were made for the future. The members of staff were all about tending to the car, with smiles on their faces.
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Jerred B
Wonderful experience friendly staff quick and kind service
Wonderful experience friendly staff quick and kind service
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Anonymous
because everyone was very nice and helpful.
because everyone was very nice and helpful.
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Ron S
This was my first visit ever to a valvoline station and I was recommended by a friend. I was very impressed by the professional ...
This was my first visit ever to a valvoline station and I was recommended by a friend. I was very impressed by the professional and friendly staff. I also liked that I was able to sit in my vehicle the entire time. I thought it was a bit pricey, but I truly believe you get what you pay for. I will definitely recommend and return.
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Tony
Staff was very courteous and very helpful to take of my service needs. Pointed out the upcoming service needs and I will be goi ...
Staff was very courteous and very helpful to take of my service needs. Pointed out the upcoming service needs and I will be going back for all future oil changes!! Top quality!
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HD
I went there simply because I had a coupon but this ended up being the most thorough and explanatory oil change ever. My safety ...
I went there simply because I had a coupon but this ended up being the most thorough and explanatory oil change ever. My safety was very important to them and they were SO friendly and knowledgeable! I was SO impressed on how they explained everything to me. I’ve been getting oil changes for 17 years and I learned so much during my visit. I’ll definitely be back.
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N2Storms
Quick service and friendly staff.
Quick service and friendly staff.
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Twirl mom
I like you don't have to get out of your car my daughter will be using this place from now on thank you
I like you don't have to get out of your car my daughter will be using this place from now on thank you
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Carol M.
The staff was courteous and professional.
The staff was courteous and professional.
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Satisfiedcustomer
The staff was excellent at meeting my needs. Dave, Tiffany, and Austin did a fantastic job and I will be returning.
The staff was excellent at meeting my needs. Dave, Tiffany, and Austin did a fantastic job and I will be returning.
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John B.
They are highly trained. Very informative. Great performance. With a great personality. So nice and friendly. Do a great job wit ...
They are highly trained. Very informative. Great performance. With a great personality. So nice and friendly. Do a great job with pride. Will not go anywhere else with service like this company. Completely satisfied.
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Sheryl E
The service people were confident and knew exactly what they were doing. They were friendly and talked me through everything the ...
The service people were confident and knew exactly what they were doing. They were friendly and talked me through everything they were doing. This business runs efficiently, and the employees seem proud to work there.
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Jason N
The employees were excellent
The employees were excellent
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Julie
There was an issue with one of the bays and vehicle in it making only one available to be utilized for those waiting. Wait befo ...
There was an issue with one of the bays and vehicle in it making only one available to be utilized for those waiting. Wait before pulling in to Bay was over an hour. Staff apologized for the wait and a discount was given to service I was receiving. Service staff were rushed due to number of customers waiting limiting some of the customary service included in your oil change service. I noticed my tire pressure was not checked as well as fluids not topped off. Not really a big issue as I was there for an oil change.
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Teresa
The oil change was very quick, and I was able to stay in my vehicle. This is important because it was raining and very cold outs ...
The oil change was very quick, and I was able to stay in my vehicle. This is important because it was raining and very cold outside. I appreciated how nice the employees were and how accommodating they were to my needs. Thank you for a great experience. I will be back, for sure!
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Nick
Friendly and Professional
Friendly and Professional
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Dave B
The folks we professional and the service was quick. Pricing is similar to others in the area, but the service turn around was f ...
The folks we professional and the service was quick. Pricing is similar to others in the area, but the service turn around was fantastic.
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Julianne T.
I very much enjoyed my experience at Valvoline. The man that helped service my car we’re extremely professional and kind.
I very much enjoyed my experience at Valvoline. The man that helped service my car we’re extremely professional and kind.
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BPierce
The guys were extremely friendly, efficient and did not pressure me in any way to do any other services.
The guys were extremely friendly, efficient and did not pressure me in any way to do any other services.
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Jake F.
The oil change and fluid top-off was fast. The price was good with a coupon.
The oil change and fluid top-off was fast. The price was good with a coupon.
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Anonymous
Really like everyone who works here, however I have to set aside a full hour to get through a line that typically either has onl ...
Really like everyone who works here, however I have to set aside a full hour to get through a line that typically either has only 1 or 2 cars ahead of me. Having moved from Dallas, I’m not used to this as I’m used to in & out MAX 30 minutes.
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Luther B
Knowledge of my vehicle and what it needed. And a BIG PLUS I didn’t have to get out of my vehicle for anything.
Knowledge of my vehicle and what it needed. And a BIG PLUS I didn’t have to get out of my vehicle for anything.
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copasonfocus
i was satisfied. you have a good team. highly satisfied means no room for growth.
i was satisfied. you have a good team. highly satisfied means no room for growth.
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Kinfash
Courtesy, openness and timeliness
Courtesy, openness and timeliness
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Austin
Great staff
Great staff
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JOSHM
Very very professional and informative!
Very very professional and informative!
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Taylor
Staff were extremely friendly. They do a quick thorough service. We will be back
Staff were extremely friendly. They do a quick thorough service. We will be back
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Rc
Staff was amazing being able to sit in car look at monitors of the work being done
Staff was amazing being able to sit in car look at monitors of the work being done
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Bryan
Everyone with whom I interacted was pleasant, friendly, patient, & open to questions. I tend to be wary of all automotive servic ...
Everyone with whom I interacted was pleasant, friendly, patient, & open to questions. I tend to be wary of all automotive service businesses, and was therefore somewhat on guard when I arrived. However, when the 2nd person I talked with was just as informative and straightforward as was the 1st, I calmed down. THEN the 3rd person etc. proved to be totally delightful too. EVERYONE at this 'store' demonstrated an eagerness to take good care of -- not only my car -- but of my anxieties as well.This was a 100% DELIGHTFUL EXPERIENCE for me. I was well-entertained during the whole procedure. I learned some useful stuff too. Already I have recommended this store to some of my pals.I will not hesitate to return. After I've done a little more research about the advantages of pure synthetic motor oils ('blends' do not interest me) I may elect that product next time. The special discount coupon I received in the mail is what inspired me to give Valvoline a try. The pleasant location & attractive facility/grounds were also factors which drew me in. Valvoline's good online reputation helped. Yet it is the fine demeanor of the personnel which will inspire me to return over and over. :-)
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Jeremy
Fast and friendly service.
Fast and friendly service.
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wesley
Pleasant employees who were both knowledgeable and friendly. Employees were courteous of the customer's time, promptly executing ...
Pleasant employees who were both knowledgeable and friendly. Employees were courteous of the customer's time, promptly executing all services without seeming to have rushed through any of the process. Well done.
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Linda J
Friendly, courteous staff, who patiently explained everything. They were very helpful! And I absolutely LOVE that I can sit in m ...
Friendly, courteous staff, who patiently explained everything. They were very helpful! And I absolutely LOVE that I can sit in my vehicle!
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Rickster
Clean, motivated and professional-mannered staff completed the work in a timely manner.
Clean, motivated and professional-mannered staff completed the work in a timely manner.
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Roy S
wait time was over 15 min as stated
wait time was over 15 min as stated
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RA
Amazing service, very professional. The chik-fil-a of oil changes.
Amazing service, very professional. The chik-fil-a of oil changes.
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ClintP
I really like the speed of services and the ease of completion but I hate being pressured to do more services or upgrade my oil ...
I really like the speed of services and the ease of completion but I hate being pressured to do more services or upgrade my oil change. I also feel like some services are a bit pricey compared to other places.
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JES Johnson City
It was my first time visiting Valvoline Instant. I could not get over how friendly and nice the team was. Each person working t ...
It was my first time visiting Valvoline Instant. I could not get over how friendly and nice the team was. Each person working that day took the time to come say hi to me even if they were working on another car. The car I brought in is old and has issues and the technician guided me on the things I need to do to get the car to a more reliable place. I was so blessed to discover this place and I will definitely return.
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Tesa d
We have three cars we get serviced here and they have been great every time.
We have three cars we get serviced here and they have been great every time.
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Flyer17
Very friendly and not at all unpleasant. A little pricey though.
Very friendly and not at all unpleasant. A little pricey though.
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Miranda G
Everyone that I interact with here seems to love their job. Always very friendly and informative. They tell me things that may b ...
Everyone that I interact with here seems to love their job. Always very friendly and informative. They tell me things that may be of consideration for my car never with pressure of a sense of a sleezey salesmen. Always a great experience and they’ve pulled me from my normal oil change place to here since they’ve opened. I also love that there’s a handful of women working here and seem to be treated equally with the guys as far as knowledge and teamwork. You guys definitely stand out in the business with customer service.
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Frank S
did exactly what I wanted quickly
did exactly what I wanted quickly
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GG
It was nice to be able to see what they were doing to my car. They explained why I needed things done other that an oil change b ...
It was nice to be able to see what they were doing to my car. They explained why I needed things done other that an oil change but didn't pressure me in to purchasing anything.
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Nancy L.
Tech was friendly and knowledgeable. Very respectful
Tech was friendly and knowledgeable. Very respectful
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Riley Shannon
Austin up top was very nice and helpful. I will be sure to return.
Austin up top was very nice and helpful. I will be sure to return.
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Lapizzaeslavida
Fantastic customer service
Fantastic customer service
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Vinegar Boy
Pricing was biggest factor, as compared to Jiffy Lube.
Pricing was biggest factor, as compared to Jiffy Lube.
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Anonymous
Great customer service! A very friendly staff that worked quickly and efficiently to get me back on the road
Great customer service! A very friendly staff that worked quickly and efficiently to get me back on the road
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JimY
Knowledgeable service techs. Fast. Convenient. Great price. More and better than I expected in services.
Knowledgeable service techs. Fast. Convenient. Great price. More and better than I expected in services.
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TSBtruck
Crew was professional, knowledgeable, & courteous. They even gave my girlfriend a dog treat
Crew was professional, knowledgeable, & courteous. They even gave my girlfriend a dog treat
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T. C.
Service Rep was friendly and thorough. Wait time was 0... And repair time was just 20 minutes.
Service Rep was friendly and thorough. Wait time was 0... And repair time was just 20 minutes.
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Money Z
Great attitude from the employees. Made sure I knew what needed to be maintained next.
Great attitude from the employees. Made sure I knew what needed to be maintained next.
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DavidC
Expert customer service and clean facility. Had good conversations with personnel. Will definitely return for next service.
Expert customer service and clean facility. Had good conversations with personnel. Will definitely return for next service.
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Wendell
No reason
No reason
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Robert P.
Friendly Staff. Able to wait in car. Able to see the work being done under the car on the monitor.
Friendly Staff. Able to wait in car. Able to see the work being done under the car on the monitor.
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Joyelle S.
Staff was awesome. Especially Joe. He explained things to me and showed me what he was explaining.
Staff was awesome. Especially Joe. He explained things to me and showed me what he was explaining.
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SB78
Anthony was very knowledgeable and helpful. All staff seemed very capable and friendly. Service was quick. I will definitely go ...
Anthony was very knowledgeable and helpful. All staff seemed very capable and friendly. Service was quick. I will definitely go back.
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Akabobo84
All of the staff was very nice and acted professional. Was a great experience. Will go back.
All of the staff was very nice and acted professional. Was a great experience. Will go back.
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Crystal
Everyone was great - quick and professional
Everyone was great - quick and professional
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Brennan
Staff was very friendly, knowledgeable, and fast. Just felt a little pressured to have the staff replace my car air filters. But ...
Staff was very friendly, knowledgeable, and fast. Just felt a little pressured to have the staff replace my car air filters. But overall good service.
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Javoline
Everyone was very professional and courteous,,,,,
Everyone was very professional and courteous,,,,,
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DS
The staff were very nice and explained everything to me. They also showed me the filters that needed to be replaced. Most places ...
The staff were very nice and explained everything to me. They also showed me the filters that needed to be replaced. Most places don’t do that, so it was nice to see that they took the time to not only check but show me.
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reallyoldguy29
Employee's were very friendly and knowledgeable.
Employee's were very friendly and knowledgeable.
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DawnC
Very Courteous representatives. This is my second visit to this location and I will continue to use them.
Very Courteous representatives. This is my second visit to this location and I will continue to use them.
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Ashley H.
The customer service rep was awesome!
The customer service rep was awesome!
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Dan423
The price was too high. Waited too long before got into the service bay.
The price was too high. Waited too long before got into the service bay.
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Chad C
Friendliest and most professional group I have experienced yet.
Friendliest and most professional group I have experienced yet.
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Lapizzaeslavida
Informative staff
Informative staff
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Willie P
Quick and easy. I knew that I would be exposed to offers to purchase other services, but was never really pressured. Excellent p ...
Quick and easy. I knew that I would be exposed to offers to purchase other services, but was never really pressured. Excellent price for a an oil change.
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KP
I came in to get my tires rotated and oil changed. I am a 20 year old female who does not know every detail about car servicing. ...
I came in to get my tires rotated and oil changed. I am a 20 year old female who does not know every detail about car servicing. The staff made all of these extra details that I did not understand seem so urgent and mandatory to fix or get looked at. They did not tell me the prices of any of these extra things that I did not come in for until they had already done it and I got the grand total which was more than double what I thought I would pay. I feel taken advantage of and I feel like there is nothing I can do because the service has already been done. I am just out over $200 for an oil change and tire rotation and I still don’t understand what all they did to my car. I left there crying, quite frankly. I am so disappointed because this seemed like such a cool convenience for oil changes and other minor things.
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Anonymous
greatly satisfied
greatly satisfied
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N harvey
Liked the cameras and staff was very professional and knowledgable
Liked the cameras and staff was very professional and knowledgable
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AshKauf
Everyone that worked there was so professional and friendly. Not pushy at all when it comes to sales. Would highly recommend for ...
Everyone that worked there was so professional and friendly. Not pushy at all when it comes to sales. Would highly recommend for a quick convenient and all around wonderful oil change and any other service. Love that you stay in your car.
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David S.
everyone was great and friendly. work done in a timely manner
everyone was great and friendly. work done in a timely manner
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Anonymous
It's just an overall good experience and it helps that most all of the services you offer allow me to stay in the car especially ...
It's just an overall good experience and it helps that most all of the services you offer allow me to stay in the car especially when I have my daughter
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ChaeS
Customer service was amazing and greeted upon entering. It was nice to be acknowledged upon arriving and again, the service was ...
Customer service was amazing and greeted upon entering. It was nice to be acknowledged upon arriving and again, the service was just absolutely amazing due to the amazing staff on duty. I’ll information given was very thorough and I didn’t feel pressured into having to get another service done. Typically, technicians can be pushy on additional services requested. At Valvoline, I stated that I just didn’t have the funds to get all of the additional services. The technician acknowledged and completely understood and provided me with a copy of the recommendations. He was also very knowledgeable of all my questions and concerns that I had & explained in terms that I understood...Which was greatly appreciated.
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Lisa W
Vavoline is much more expensive than Jiffy Lube and prob Honda . As well as they do t vacuum or clean the windows like other pla ...
Vavoline is much more expensive than Jiffy Lube and prob Honda . As well as they do t vacuum or clean the windows like other places
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Ashley R
I was highly satisfied because the workers are very knowledgeable in knowing what your vehicle needs. The service was quick and ...
I was highly satisfied because the workers are very knowledgeable in knowing what your vehicle needs. The service was quick and easy and the staff was very friendly.
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Zakayla
Step by step what was happening during the oil change process. Visual of the before and after filter. I’m so impressed. Best exp ...
Step by step what was happening during the oil change process. Visual of the before and after filter. I’m so impressed. Best experience I’ve ever had EVER
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Julie A
I have always dreaded going and having my oil changes untill today! Each and every worker had a smile on their face. Alison was ...
I have always dreaded going and having my oil changes untill today! Each and every worker had a smile on their face. Alison was sweet. I was greated with cheerful and aupbeat attitude by Anthony. I was not pressured to upgrade or purchase additional air filters. Highly recommend this location ! Great folks
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Taylor E
This was my first experience at Valvoline and I was very impressed. The price for the services and products I got was phenomenal ...
This was my first experience at Valvoline and I was very impressed. The price for the services and products I got was phenomenal, and the customer service was fantastic. Anthony was exceptionally friendly and helpful. He made the visit awesome. I did not feel pressured to buy additional services, I left feeling much more informed about maintaining my vehicle, and I will definitely be coming back for future services. The whole crew worked quickly and did a great job. I will be recommending this Valvoline to all my friends. Super awesome!
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Shannon S
Very professional staff. Friendly and polite
Very professional staff. Friendly and polite
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Crckr
Attendant knew what he was talking abiut
Attendant knew what he was talking abiut
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Granny
Everyone was very courteous, well groomed, polite and very efficient. I was nervous about having my car serviced here but was c ...
Everyone was very courteous, well groomed, polite and very efficient. I was nervous about having my car serviced here but was completely at ease after talking to the CSR. Will be coming back to have my car serviced according to the suggestions made that were NOT pushed on me.
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geri k.
very satisfied
very satisfied
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Bettyboop
I sat in my car during the oil change and during the ENTIRE oil change I was bothered by all the upgrade oils and filters that t ...
I sat in my car during the oil change and during the ENTIRE oil change I was bothered by all the upgrade oils and filters that they recommended to be changed etcetera. I just wanted an basic oil change that I had a coupon for. My son is a machanic, I can do my own maintenance without being told. The people were very friendly in every way but I just wanted a 20.00 oil change. I did buy wiper blades too. I didn't really need them but winter around the corner I did purchase the high dollar blades before i would forget before it snows. Friendly people but I can do without the sales pitch. I will probably go back to my previous place I always used.
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Red jeep
All employees were very friendly and efficient in the work they did on my car.
All employees were very friendly and efficient in the work they did on my car.
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Carol..S
Great staff...was treated with respect from the time I got there till the time I left..will always go there for my services!!!! ...
Great staff...was treated with respect from the time I got there till the time I left..will always go there for my services!!!! Highly recommended!!!
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Mark M
One word... PROFESSIONAL! Unlike other quick lubes in the area, dirty, unprofessional looking employees. Glad you all are here ...
One word... PROFESSIONAL! Unlike other quick lubes in the area, dirty, unprofessional looking employees. Glad you all are here now, proud to be a VIOC customer, thanks again for the professional service.Mark Miller
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Reginam
The people were very friendly and they met my needs about my car.
The people were very friendly and they met my needs about my car.
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DavidC
I was offered an air filter for $24.99. I wanted to shop around and compare. I did and found a good quality one for $7.99. I put ...
I was offered an air filter for $24.99. I wanted to shop around and compare. I did and found a good quality one for $7.99. I put it in myself and saved $17.00. When something like this happens, a person wonders how much of a mark-up is on other products. Without a $10 coupon, your price for the oil change is much too easy to beat. I guess Mr. Greedy strikes again?
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Volfan03
Satisfied.
Satisfied.
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Keith
The technician was very courteous and knowledgeable and explained each procedure as he performed the work. I will return for mor ...
The technician was very courteous and knowledgeable and explained each procedure as he performed the work. I will return for more service in the future.
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Marcella L
I was very impressed with the whole visit.
I was very impressed with the whole visit.
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MollyBee
Phil took time to explain each service. He asked before he did anything. He was professional and kind.
Phil took time to explain each service. He asked before he did anything. He was professional and kind.
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Lelabean
The staff was awesome!!! I went to the Johnson city location and live about 45 minutes away but would drive that far again cause ...
The staff was awesome!!! I went to the Johnson city location and live about 45 minutes away but would drive that far again cause the staff was amazing!!
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Slipknot
Excellent
Excellent
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jeffs
Courteous professional staff
Courteous professional staff
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Jav and Jo
Staff is so friendly and knowledgable. Let us know of a CV joint gone bad.
Staff is so friendly and knowledgable. Let us know of a CV joint gone bad.
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Jwain
Fast service, very friendly people.
Fast service, very friendly people.
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Barbara A
The customer service provided by Anthony was excellent. As a woman I was not treated like I did not know anything about a car. ...
The customer service provided by Anthony was excellent. As a woman I was not treated like I did not know anything about a car. I felt very respected as a woman and a senior citizen. The professionalism shown by all the staff is rare these days and it was nice to see that Valvoline has returned to the way business should be conducted.I will highly recommend Valvoline to all my friends and relatives.Thank you
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Angela C.
I was really happy that I now know where I can get my car checked out and not have really on anyone else to help me out!! #Son's ...
I was really happy that I now know where I can get my car checked out and not have really on anyone else to help me out!! #Son'stoobusyformom!
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HannahK
As soon as I arrived, I was greeted by Tiffany. I told her I had a limited amount of money to spend and we talked over a solutio ...
As soon as I arrived, I was greeted by Tiffany. I told her I had a limited amount of money to spend and we talked over a solution and she gave me a coupon. The staff as a whole were very friendly and let me know every step of the way how things were going. I left very satisfied and will recommend this Valvoline many times over!!
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Teddy
It was an oil change that went well but not a religious experience.
It was an oil change that went well but not a religious experience.
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Plaws
Tiffany was very nice and provided great detail about the services and prices. Great employee
Tiffany was very nice and provided great detail about the services and prices. Great employee
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Mark R.
The speed and professionalism of the staff were great. Enjoyed my interaction with them all. What a great crew!!
The speed and professionalism of the staff were great. Enjoyed my interaction with them all. What a great crew!!
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Austin
Nice, friendly, explained the process.
Nice, friendly, explained the process.
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Tater monkey
Too pricey for my taste.
Too pricey for my taste.
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James B
Fast and courteous service. I also liked being to see what was happening with the cameras and monitor
Fast and courteous service. I also liked being to see what was happening with the cameras and monitor
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careining
Friendly staff and many women employed...girl power!
Friendly staff and many women employed...girl power!
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M Metcalf
The man who took care of everything on the computer was very courteous. I enjoyed the view of watching the fellow inside the bay ...
The man who took care of everything on the computer was very courteous. I enjoyed the view of watching the fellow inside the bay work drain the oil. Everything that was being done was clearly communicated. The service was fast and friendly and I was extremely surprised and pleased with it. You guys did a great job I'll be happy to bring any vehicle back to be serviced here.
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Ronnie M.
They were efficient and took care of everything and did a great job. Very pleased and satisified.
They were efficient and took care of everything and did a great job. Very pleased and satisified.
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Gwen S
They were efficient and friendly.
They were efficient and friendly.
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Wb
The best service I've had in a long time. Thank you
The best service I've had in a long time. Thank you
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Andy D.
Good customer service. Quick turn-around.
Good customer service. Quick turn-around.
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Dave S.
Friendly professional quick oil change AND the additional services they do were explained to me too.
Friendly professional quick oil change AND the additional services they do were explained to me too.
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Eecc
Everyone was very nice and knowledgeable.
Everyone was very nice and knowledgeable.
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Selma R.
They listened to me, I appreciate it so much. They really cared, I sent my daughter to them that night!!!!!
They listened to me, I appreciate it so much. They really cared, I sent my daughter to them that night!!!!!
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GregP74
Joseph was very helpful, thorough, and understanding.
Joseph was very helpful, thorough, and understanding.
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Natalie
Knowledgeable and friendly staff
Knowledgeable and friendly staff
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Keisha T.
The guys working at this Valvoline were very friendly and informative about everything that they were doing and why they were do ...
The guys working at this Valvoline were very friendly and informative about everything that they were doing and why they were doing it. I originally went there because I had a coupon but after the service and awesome customer services that I received, I will definitely be back!
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Allison
They were very educational to me about my car and what was wrong with it.
They were very educational to me about my car and what was wrong with it.
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Sista Paula of D.O.D.
The staff was very polite ans professional! And I love the fact that these young ladies Tiffany and Allison were just AWESOME to ...
The staff was very polite ans professional! And I love the fact that these young ladies Tiffany and Allison were just AWESOME to watch. And the lady who changed under the car, didn't get her name, but they were all very hard working. And it is great to see young women doing their mechanical thing!!! I loved it!!! Truly happy watching the screen seeing everything being done to my vehicle, that was great as well.
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Haylee R.
Everyone was very friendly, fast, and very knowledgeable. I didn’t feel pressured to buy or add anything and they didn’t treat m ...
Everyone was very friendly, fast, and very knowledgeable. I didn’t feel pressured to buy or add anything and they didn’t treat me like I was some dumb girl lol
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David A
This was my first experience at Valvoline (or any other shop that primarily does oil changes). I assumed that oil changes were a ...
This was my first experience at Valvoline (or any other shop that primarily does oil changes). I assumed that oil changes were all that was offered and didn't expect to be "sold" on any other services. My wait was only because I arrived early before the shop opened, and I was the first to be served.
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Sane person
I had to point to the location of the oil stick. The guy pulled out the trans 'stick' and showed me it said "the oil is full" ha ...
I had to point to the location of the oil stick. The guy pulled out the trans 'stick' and showed me it said "the oil is full" had to tell him three times it was not the oil level reader. He said "yes it is"...he did apologize after he finally found the black oil level reader 'stick'. Then he claimed a light was out that is not
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Steve
The employees were knowledgeable and friendly, fast and efficient.
The employees were knowledgeable and friendly, fast and efficient.
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Cheri S
The customer service and explanation of my service was excellent. I was met with a smile and left in a timely manner. I found it ...
The customer service and explanation of my service was excellent. I was met with a smile and left in a timely manner. I found it very refreshing.
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joe p
the staff was polite and courteous and professional
the staff was polite and courteous and professional
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Sean M
Service was great, a little pricey.
Service was great, a little pricey.
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JaredK
Customer service was excellent. They are reliable. They back up their work. They have me on file so they are aware of my vehicle ...
Customer service was excellent. They are reliable. They back up their work. They have me on file so they are aware of my vehicle and past service loyalty.
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Mark O
First time visiting. Service was quick. They performed checks that my usual place does not and by doing so found a serious issue ...
First time visiting. Service was quick. They performed checks that my usual place does not and by doing so found a serious issue that would have otherwise gone undetected until permanent damage was done.
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Michael A.
Professional and quick. No pressure. Too expensive.
Professional and quick. No pressure. Too expensive.
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Jennifer W
Everything was good. No complaints
Everything was good. No complaints
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RobLauben
It seemed that they were more interested in pushing product
It seemed that they were more interested in pushing product
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JKermit
This was my first visit and they were professional, quick, and friendly.
This was my first visit and they were professional, quick, and friendly.
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Brenda W
I was very pleased that a young lady explained everything to me . Was a good experience to talk to someone on my level instead o ...
I was very pleased that a young lady explained everything to me . Was a good experience to talk to someone on my level instead of a man, sorry don’t remember her name . The one on People’s St . , she has long curly blonde hair very knowledgeable !
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jenntenn3
Arlee, Joseph and Phillip moved and worked as focused team. They were all helpful, knowledgeable and kind. I had an excellent ...
Arlee, Joseph and Phillip moved and worked as focused team. They were all helpful, knowledgeable and kind. I had an excellent first experience. They are great!
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Kevin Q
The customer service absolutely without a doubt was above and beyond! The staff was very knowledgeable and patient. I would defi ...
The customer service absolutely without a doubt was above and beyond! The staff was very knowledgeable and patient. I would definitely recommend Valvoline oil change to all my friends!
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Tim S.
Usually getting an oil change for me is an ordeal. I liked the fact that I started in my car and that it was a very quick proces ...
Usually getting an oil change for me is an ordeal. I liked the fact that I started in my car and that it was a very quick process. Including waiting in line, I was only there for roughly 35 minutes! It was great.
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Taylora
Staff was highly professional, knowledgeable, and friendly
Staff was highly professional, knowledgeable, and friendly
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Anonymous
We were highly satisfied with the service of the staff at the service center and the service technicians name is Anthony he was ...
We were highly satisfied with the service of the staff at the service center and the service technicians name is Anthony he was and is very personable to us as his customers and we will be coming back to them in the future Anthony was and is awesome
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Cheryl F.
The employees were all very nice and respectful. They informed me of everything they were doing. It took no time at all.
The employees were all very nice and respectful. They informed me of everything they were doing. It took no time at all.
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Constance G.
The service was very quick. The employees were extremely knowledgeable and very helpful. I even had questions about my car outsi ...
The service was very quick. The employees were extremely knowledgeable and very helpful. I even had questions about my car outside of my services today and they answered my questions effortlessly. The prices are great and above all, the service was amazing! Phillip, Austin, and Anthony, thank you so much for making this experience for both my husband and I today very memorable. Your customer service attitude is very rare. Thank you!
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Jenn H.
The customer service professionals were friendly, helpful, and knowledgeable. I had several services performed on my car during ...
The customer service professionals were friendly, helpful, and knowledgeable. I had several services performed on my car during this visit. Everyone who worked on my car were efficient. I didn't have to wait long even though I had many services done at once. Joe, Eric, and Arlee, & Phillip were wonderful!
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Justin G
Most professional oil changing establishment I’ve ever been to. The guy who I dealt with whose name is Philip I believe, was ext ...
Most professional oil changing establishment I’ve ever been to. The guy who I dealt with whose name is Philip I believe, was extremely professional and communicated the entire process in a way that I could understand and he was very thorough. He was very nice and helpful. The whole staff communicated with each other and were always on the same page. Excellent experience!
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Vicki L
Verbally communicated all I needed to make decisions. Bery helful.
Verbally communicated all I needed to make decisions. Bery helful.
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time2read
Each person was professional and helpful. Philip was the primary person I spoke to and he was very polite and explained each pa ...
Each person was professional and helpful. Philip was the primary person I spoke to and he was very polite and explained each part of the service well. I will come back.
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Josh G
Joseph, eric, Tiffany and Arlee did great
Joseph, eric, Tiffany and Arlee did great
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thomas j
good job and very good people work there.
good job and very good people work there.
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Taylor A
The staff was extremely friendly and explained everything. They very very helpful.
The staff was extremely friendly and explained everything. They very very helpful.
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Carlenah
Phillip, Anthony, and Joesph were very friendly and professional I had no idea until today Valvoline was oil change center the s ...
Phillip, Anthony, and Joesph were very friendly and professional I had no idea until today Valvoline was oil change center the service was friendly courteous honest and professional i am now 100% a Valvoline loyal customer Valvoline will be my only oil change center
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Red
This was my first visit to Valvoline Instant oil change. Phillip matched the price of my oil change to where I usually have serv ...
This was my first visit to Valvoline Instant oil change. Phillip matched the price of my oil change to where I usually have service. It only took a few minutes to change my oil. I was in and out very quickly. I was very pleased and will tell my friends and co-workers about my experience. Thank you very much!!!
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JC D
When I returned home, excess oil dripped onto my concrete driveway staining it. Now I will have to pay to get chemical cleaner ...
When I returned home, excess oil dripped onto my concrete driveway staining it. Now I will have to pay to get chemical cleaner to remove it.
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Anonymous
These guys were happy to be there. Good to see some girls in the mix as well. They don't goof off like other places. I will cert ...
These guys were happy to be there. Good to see some girls in the mix as well. They don't goof off like other places. I will certainly be be back
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Jason f
It was a really professional oil change job with friendly customer service.I really liked the assurance I received through the m ...
It was a really professional oil change job with friendly customer service.I really liked the assurance I received through the mechanics showing me what they did.I felt as if I could trust them to help out and keep me going safe on the road!
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Anonymous
The staff was very friendly and very fast.
The staff was very friendly and very fast.
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Clint
I appreciated the fast and friendly service provided by the staff at this facility. I also greatly appreciated the closed loop ...
I appreciated the fast and friendly service provided by the staff at this facility. I also greatly appreciated the closed loop communication utilized by these folks. This type of communication and teamwork ensures prompt, efficient service and reduces the chance of error. It also keeps the process moving allowing them to move quickly and provide the rapid service that is expected by the customer. Keep up the great work!
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Ranteam1
Technicians were great. Everyone seemed happy to be there.
Technicians were great. Everyone seemed happy to be there.
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Linda R.
The servicemen were polite and very friendly. They didn't fool around wasting time.
The servicemen were polite and very friendly. They didn't fool around wasting time.
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katief
The service team was excellent! Very pleasant attitudes, despite the early morning time, and made my day much better! Thanks to ...
The service team was excellent! Very pleasant attitudes, despite the early morning time, and made my day much better! Thanks to Phillip, Anthony, & Joseph for doing such a great job and having a smile on their faces while doing it!
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Keith
transparent in the service, competent staff, courteous staff and great value for the service
transparent in the service, competent staff, courteous staff and great value for the service
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B. Barkley
We felt the staff was well equipped, well trained and very courteous. No long hair, tatoos, big earrings and things that turn u ...
We felt the staff was well equipped, well trained and very courteous. No long hair, tatoos, big earrings and things that turn us older folks off! Please tell them- thanks again! We have two vehicles so we will be back.
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VOLZFAN
I didn't actually like sitting in my vehicle and having to speak with the tech the entire time; it seemed like every minute or s ...
I didn't actually like sitting in my vehicle and having to speak with the tech the entire time; it seemed like every minute or so, he was trying to get me to purchase extras. Wiper blades were mentioned, air filter, battery, tire rotation, etc. I JUST wanted my oil changed. I appreciated the speed with which my oil was changed, but I would MUCH rather sit in the waiting room and not feel pressured.
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Becky H
Ease of use and quick service.
Ease of use and quick service.
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Ahutch93
My overall experience was great but I felt the service was over priced. I was quoted 65 at another store compared to the 85 that ...
My overall experience was great but I felt the service was over priced. I was quoted 65 at another store compared to the 85 that valvoline charged me. The only reason I stayed is because I was pressed for time and need to get it over with other wise I would have gone to the other store.
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Whitney P
Dennis did a wonderful job explaining everything to me in a way that I could understand. He was professional and friendly. I wil ...
Dennis did a wonderful job explaining everything to me in a way that I could understand. He was professional and friendly. I will definitely be back!
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Allen
Fast ,friendly,& convenient service
Fast ,friendly,& convenient service
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Tony
The staff was courteous and very helpful. Made me feel like they really care and was interested in my needs as a customer.
The staff was courteous and very helpful. Made me feel like they really care and was interested in my needs as a customer.
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Larry S
Really liked that i was greeted promptly, and that the service tech had me move to the other bay because would be shorter in tha ...
Really liked that i was greeted promptly, and that the service tech had me move to the other bay because would be shorter in that bay. Each person i interacted with was very friendly and each explained each step of the way what they were doing and how it would be done. Loved the no "Upsale" pressure. My oil changes was quick and I was on my way in around 15 minutes from the time I moved into the bay. Could have been faster but I was having a great time talking to the techs that were working on my car. To quote Arnold " I'll be back." Great job Valvoline!
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Jay
Very fast and friendly service
Very fast and friendly service
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Desi
U guys no ly awesome. Thanks for coming to jc tn. Good people
U guys no ly awesome. Thanks for coming to jc tn. Good people
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Helen S.
They were friendly and very knowledgeable in their work.
They were friendly and very knowledgeable in their work.
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Katelyn J
The staff was very knowledgeable, answering any and all questions I had. I started taking my cars to valvoline when I first got ...
The staff was very knowledgeable, answering any and all questions I had. I started taking my cars to valvoline when I first got my license, on my grandmothers recommendation, and have been ever since. When I moved to this area and there wasn’t one, I was disappointed but once I saw you were opening a location in my area, I was thrilled. Thank you in particular to Phillip, Joseph and Arlee for their amazing work and thank you all for almost 20 years of amazing service.
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Kacie C
The service team was very fun and knew what they were talking about.
The service team was very fun and knew what they were talking about.
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Sabrina N
I’m happy with staff and short wait but didn’t get use $19.99 coupon ended up costing $43.00
I’m happy with staff and short wait but didn’t get use $19.99 coupon ended up costing $43.00
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James D
I had a brake light out and I had to remind them to fix it.
I had a brake light out and I had to remind them to fix it.
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Richs
It was a great experience. Definitely going back and sending family and friends.
It was a great experience. Definitely going back and sending family and friends.
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JBerry
fast service. Everyone did their part. It was like having a pit crew
fast service. Everyone did their part. It was like having a pit crew
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Sengle
Fast and friendly service I think this was the fastest serice ever. Thankyou
Fast and friendly service I think this was the fastest serice ever. Thankyou
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Lori P
Fast, friendly, and the price
Fast, friendly, and the price
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Hoilman
They were so therapy and tell you all doing
They were so therapy and tell you all doing
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Nicole B
The technicians were very friendly and the service was very fast.
The technicians were very friendly and the service was very fast.
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Trish R
This store is new to Johnson City, Tn. so I thought I'd give it a try. Staff was friendly, store was busy and they had me in an ...
This store is new to Johnson City, Tn. so I thought I'd give it a try. Staff was friendly, store was busy and they had me in and out pretty quick. The only difference I noticed from Jiffy Lube is , they didn't vacuum my car.
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Robert B
From the moment I arrived I was greeted by very friendly staff. Once in the garage you friendly staff explained every procedure. ...
From the moment I arrived I was greeted by very friendly staff. Once in the garage you friendly staff explained every procedure.Over all I could not have been more please
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AH
The staff was exceptional. It was apparent the level of consideration that went into the training of the Individuals who service ...
The staff was exceptional. It was apparent the level of consideration that went into the training of the Individuals who serviced my vehicle. David, Arlee, and Phillip did a phenomenal job and they should be praised highly for their excellent service.
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B. Fields
The service was top class
The service was top class
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Nathan ...
Speedy and wonderful coupon and service's were exceptional. Also very much seemed customer satisfaction and safety for both staf ...
Speedy and wonderful coupon and service's were exceptional. Also very much seemed customer satisfaction and safety for both staff and client were at top concern, all while maintain fun professional visit. I have already referred this location to 10 plus people 2 of which have visited, due to your great hours of operations. I do wonder if price w/out coupon would be considered pricey.
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JK
Staff was very friendly and helpful. They told me things recommended by the manufacturer of my vehicle and the time frames of ne ...
Staff was very friendly and helpful. They told me things recommended by the manufacturer of my vehicle and the time frames of needed maintenance but they were not pushy and for that I am grateful.
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Jl
Felt sales pressure for additional services and addons
Felt sales pressure for additional services and addons
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Karol VW
Both bays were full when I arrived but Anthony came out to greet me immediately and started the process outside, including filli ...
Both bays were full when I arrived but Anthony came out to greet me immediately and started the process outside, including filling the washer fluid checking all the lights/brakes etc. I was SO impressed with the efficiency of the entire team that worked on my vehicle. Very friendly, professional & knowledgeable and never once made me feel pressured to buy anything additional. They also demonstrated incredible teamwork, working like a "well oiled machine" :) Yes, pun intended but sincere. This was my very first visit to any Valvoline Instant Oil location but I can promise it will not be my last!! I have already told several people about the positive experience. Anthony, Tiffany, Arlee, Eric and Phillip are an asset to your organization! I did not get to meet the other team working the other bay but I saw the same level of professionalism from them just from observing. Count me a very satisfied, and now, long time customer.
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kloey m
The staff was great, i had never been to a Valvoline before and i was extremely satisfied. they worked well as a team as well.
The staff was great, i had never been to a Valvoline before and i was extremely satisfied. they worked well as a team as well.
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Linda K
Very friendly and knowledgeable employees. Service was fast and price was right
Very friendly and knowledgeable employees. Service was fast and price was right
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David White Ford Explorer
The staff was highly knowledgeable and very friendly would love to visit again Dave Tiffany and Jonathan all were a great experi ...
The staff was highly knowledgeable and very friendly would love to visit again Dave Tiffany and Jonathan all were a great experience to work with I appreciated everything they did for me and my vehicle!!
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Max
Very friendly, quick and overall a good experience due to my service team Philip, Jonathon and Arlee
Very friendly, quick and overall a good experience due to my service team Philip, Jonathon and Arlee
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Rebecca S
I have went to many oil changing places and being a Women it's a little overwhelming because 1. I have felt pressured to buy som ...
I have went to many oil changing places and being a Women it's a little overwhelming because 1. I have felt pressured to buy something and 2. Some of these oil changing places have talked down to me about car stuff. With Valvoline instant oil change I can say they were AMAZING! I didn't feel pressured or felt talked down to. You guys may be a little pricey, but I'd rather pay More and be treated with Respect then pay less and get treated like dirt! Thank You to your team today who treated me with Respect! All of them were just AMAZING!
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SP
Very friendly employees. Explained very clearly
Very friendly employees. Explained very clearly
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Bigbob
Too expensive and had checked the engine air filter the day before it was fine then they showed me a dirty one that was not mine ...
Too expensive and had checked the engine air filter the day before it was fine then they showed me a dirty one that was not mine. I had gone to use restroom
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Amandar
The staff was extremely kind and knowledgable. I was impressed with the speed and efficiency of my service. I was notified of ...
The staff was extremely kind and knowledgable. I was impressed with the speed and efficiency of my service. I was notified of recommendations but not pressured to make those purchases. As a female I sometimes feel taken advantage of when having my car serviced due to my lack of automobile knowledge. However at this location I was impressed and felt more at ease with the staff. Thank you. I will definitely return in the future.
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Jared B
The convenience was great, pulled in and never had to leave the vehicle, the staff was thorough with inspecting the vehicle and ...
The convenience was great, pulled in and never had to leave the vehicle, the staff was thorough with inspecting the vehicle and they were not too forward with the up-sale.
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Anonymous
prompt servicemailed coupon made service low pricedpleasant staff
prompt servicemailed coupon made service low pricedpleasant staff
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Bob
Phillip, Arlene, and Joseph were exceptional in their service. I will definitely be back
Phillip, Arlene, and Joseph were exceptional in their service. I will definitely be back
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Tommy
Fast and courteous service.
Fast and courteous service.
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Robin O
Very professional and thorough.
Very professional and thorough.
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johnw
good experience as usual at this location.
good experience as usual at this location.
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Jacoevee
Good Customer Service; Fast service
Good Customer Service; Fast service
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M. Reid
I really wish I had asked the name of the gentleman who I primarily spoke with. He was so friendly. He explained everything with ...
I really wish I had asked the name of the gentleman who I primarily spoke with. He was so friendly. He explained everything with kindness and patience. I had been to another place with Lube in the name, and I felt like a little school girl who had misbehaved in some way, due to my lack of car knowledge. The experience at Valvonine was literally a breath of fresh air. He understood that I didn't have much to spend. He solved the problem with my air-conditioning. He suggested I replace the A/C relay. He offered to switch it out for me. I purchased it, and asked an auto-parts store if they could change it, they said they were not allowed to. No problem, since the kind, bearded gentleman who offered to switch the part did just that within 1 minute after I returned with the part. I will always go to Valvoline, and always this location because the service was above and beyond great!!
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AYounger
Very convenient and fast, great process efficiency, and added comfort and value of having overhead cameras and pit cameras.
Very convenient and fast, great process efficiency, and added comfort and value of having overhead cameras and pit cameras.
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Joseph R.
The staff was courteous and explained all of the services related to my type of vehicle. They did not pressure sell anything, on ...
The staff was courteous and explained all of the services related to my type of vehicle. They did not pressure sell anything, only informed me of the many options that I could choose from for better maintaining my vehicle. I came in because of an email coupon and will no longer return to Jiffy Lube. Also, the precision that the team used to work together was outstanding and I was out within a reasonable amount of time considers everything that they worked on.
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Bridgette
Anthony was excellent at explaining the options as well as answering any questions. In addition, I didn't feel pressured to have ...
Anthony was excellent at explaining the options as well as answering any questions. In addition, I didn't feel pressured to have additional service work done.
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Jonah N
The staff was as friendly as any I've ever met, and the speed of service was unbelievable... We used to take our vehicles to the ...
The staff was as friendly as any I've ever met, and the speed of service was unbelievable... We used to take our vehicles to the dealership, but we will not be doing that anymore !
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Satisfied customer
Very professional
Very professional
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Mel B
Very knowledgeable and friendly staff. 0 pressure and a very clean facility.
Very knowledgeable and friendly staff. 0 pressure and a very clean facility.
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Leslie L
The representatives were very kind and thorough.
The representatives were very kind and thorough.
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Cher
Nice employees - good service
Nice employees - good service
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AshB
I didn't catch any names but I was in Tues afternoon and all the workers were very welcoming and friendly! It was nice to see so ...
I didn't catch any names but I was in Tues afternoon and all the workers were very welcoming and friendly! It was nice to see some females on the crew in a Male dominated place of work. Will definitely be coming in again.
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Don H
They did great
They did great
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Justin
Great customer service, communicated every step during the process.
Great customer service, communicated every step during the process.
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booned911
Just a busy day, had to wait for over 30mins.
Just a busy day, had to wait for over 30mins.
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Lovemydoxie
The staff was extremely courteous and friendly, very efficient. Highly recommend- great job!
The staff was extremely courteous and friendly, very efficient. Highly recommend- great job!
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Christian I
The service was better than ever before from the employees being nicer to explaining services clearly. Normally I feel pressured ...
The service was better than ever before from the employees being nicer to explaining services clearly. Normally I feel pressured to do extra services without understanding the purpose or reason, but Allison did a great job of explaining the extra services without pressuring me to buy them, plus she was the nicest employee I’ve talked to at this Valvoline. Every other time I’ve been to this location I have felt pressured for extra services, but not this time, which is why I will come back again.
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Miranda G.
Friendly staff, feel good about the oil change and the integrity of the company
Friendly staff, feel good about the oil change and the integrity of the company
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Bruno
the knowledge of the techs
the knowledge of the techs
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Stella's dad
I cannot say enough good things about my experience there on Sunday, May 26. First and foremost, it is the staff that make the v ...
I cannot say enough good things about my experience there on Sunday, May 26. First and foremost, it is the staff that make the visit so nice. They are super friendly, efficient, and professional, and they do a fantastic job explaining what the service needs of the vehicle are as well as the related costs. During my conversation with one of the staff members, I realized that Valvoline IOC can also do work on my second car. Until now, I have been taking my car to the dealership, but in the near future I will go to Valvoline first to see if they can perform what is needed. I am sure the price will be much more attractive! Anyway, you have a wonderful team at the Johnson City location. I look forward to going back there.
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Jeff W
Professional and knowledgeable staff
Professional and knowledgeable staff
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CHARMAINE D.
THE PROFESSIONALISM, KNOWLEDGE OF ALL EMPLOYEE'S, AND NOT HAVING TO GET OUT OF MY CAR AND WAS ABLE TO ACTUALLY WATCH WAS BEING D ...
THE PROFESSIONALISM, KNOWLEDGE OF ALL EMPLOYEE'S, AND NOT HAVING TO GET OUT OF MY CAR AND WAS ABLE TO ACTUALLY WATCH WAS BEING DONE THE WHOLE TIME.
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VivT
I really like how they use car fax to keep up with needed maintenance. I drive a 2000 Honda with over 200,000 miles. I know how ...
I really like how they use car fax to keep up with needed maintenance. I drive a 2000 Honda with over 200,000 miles. I know how important it is to keep everything in good condition to avoid breakdowns and costly repairs. They were great at explaining what and why other services were needed. After my car is serviced I feel confident that my car is in great shape.
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Satisfied customer
Very polite, professional, and fast! Highly recommend if you need an oil change in a hurry. Best experience I've ever had.
Very polite, professional, and fast! Highly recommend if you need an oil change in a hurry. Best experience I've ever had.
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Heather R
I was satisfied with the excellent customer service that I received. I also had mentioned that I needed to get to the hospital t ...
I was satisfied with the excellent customer service that I received. I also had mentioned that I needed to get to the hospital to be with my grandmother and the workers were very considerate and got my car serviced in a timely manner.
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Danny
Best oil and best service
Best oil and best service
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Don R
The staff was fast and very courteous. Taking time to explain what they were doing and answering all my questions. Will use th ...
The staff was fast and very courteous. Taking time to explain what they were doing and answering all my questions. Will use them again. Thank you.
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Ed S
Nice people. Organized.
Nice people. Organized.
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2boysandadogmom
I loved being able to wait in my car. Great teamwork and excellent customer service!
I loved being able to wait in my car. Great teamwork and excellent customer service!
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Mallory G
I was satisfied with my experience.
I was satisfied with my experience.
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rwcon
service was IMPECCABLE. conversation flowed like water. Staff was highly knowledgeable and super polite. 10/10
service was IMPECCABLE. conversation flowed like water. Staff was highly knowledgeable and super polite. 10/10
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NurseSam16
As soon as I pulled up I was met by a technician to get the process started. I only waiting for about 7 minutes before pulling i ...
As soon as I pulled up I was met by a technician to get the process started. I only waiting for about 7 minutes before pulling inside. The technician thanked me for being a returning customer. I ended up getting more done on my car than I intended, but I was advised that I had cracks in my serpentine belt. I had it changed and I was told about the lifetime warranty on them by the service advisor. He was very knowledgeable and explained every process to me. With all of the work done, I was only waiting for about an hour and was highly satisfied with the visit.
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Scott58
Excellent staff and usually get in and out under 20 min.
Excellent staff and usually get in and out under 20 min.
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Eric T
Time it took to complete the oil change.
Time it took to complete the oil change.
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Silvia B
They were very professional. Communicated about what they needed. They answered my questions and even gave me coupons to help sa ...
They were very professional. Communicated about what they needed. They answered my questions and even gave me coupons to help save money
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Alyssa S.
Arlee was extremely friendly. She made my wait feel like no time at all (and it practically was because Eric and Luke were so qu ...
Arlee was extremely friendly. She made my wait feel like no time at all (and it practically was because Eric and Luke were so quick!) and explained everything very well. I usually dread getting my oil changed, but this has changed my mind. I will definitely be back. :)
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Katie M
I was treated very well everyone was so friendly and very professional. And prices were reasonable.
I was treated very well everyone was so friendly and very professional. And prices were reasonable.
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Jolley
The staff were excellent and professional
The staff were excellent and professional
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Sue W
Service was satisfactory
Service was satisfactory
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Stip
Staff was excellent and courteous. They knew their job.
Staff was excellent and courteous. They knew their job.
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Anonymous
The staff was extremely helpful and nice. Replaces my headline in a quick and timely fashion considering how busy they were. I ...
The staff was extremely helpful and nice. Replaces my headline in a quick and timely fashion considering how busy they were. I have visited this location before for oil changes and today's visited just further confirmed that I will be back again.
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Christine S
Great customer service and service.
Great customer service and service.
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ETSU staff
Extremely fast and friendly service. Very knowledgeable staff. Was impressed by the technology. Clean facility. Just very pr ...
Extremely fast and friendly service. Very knowledgeable staff. Was impressed by the technology. Clean facility. Just very professional.
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Paul W
The technicians were efficient, friendly and made me feel as if I was the only customer they had. They told me everything they w ...
The technicians were efficient, friendly and made me feel as if I was the only customer they had. They told me everything they were doing and why. They offered other services to me but weren’t pushy at all. They showed me the manufacturer’s recommendations for this service and shared more information with me than my dealer ever has. I will definitely be returning for oil changes and other service needs. I have already shared my experience with family and friends and have encouraged them to take their vehicles to Valvoline.
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Anonymous
Price was a little high but great service
Price was a little high but great service
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Paul T
Very friendly staff and knowledgeable. Overall they were very helpful and pleasant.
Very friendly staff and knowledgeable. Overall they were very helpful and pleasant.
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Anonymous
It was the best experience that I had at any oil change store and I would definitely be using them again and I have recommended ...
It was the best experience that I had at any oil change store and I would definitely be using them again and I have recommended it to my company since we have moved closer to this location
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AW
I was immediately greeted by Tiffany who got my information. While I waited to enter the bay, she began to top off my fluids. Ar ...
I was immediately greeted by Tiffany who got my information. While I waited to enter the bay, she began to top off my fluids. Arlee was the rep and clearly explained the services offered and pricing. Everyone was incredibly friendly and knowledgeable and worked quickly to complete my service. I will definitely be back!
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Ortiz
They're amazing and very helpful !!! Everyone was awesome
They're amazing and very helpful !!! Everyone was awesome
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Victoria F
Excellent service in all areas
Excellent service in all areas
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Gooint
Everyone was incredibly professional and kind. Total time was less than 20 minutes. No pressure into buying recommendations, and ...
Everyone was incredibly professional and kind. Total time was less than 20 minutes. No pressure into buying recommendations, and everything was as clear as day. Wonderful experience
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PK
Everyone I interacted with during my visit was courteous and knowledgeable. I sincerely appreciated their recommendations and di ...
Everyone I interacted with during my visit was courteous and knowledgeable. I sincerely appreciated their recommendations and did not feel pressured to buy anything. Ashley was great!
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Austin
All of the employees were very courteous and knowledgeable and helped me chose the correct services to perform on my vehicle.
All of the employees were very courteous and knowledgeable and helped me chose the correct services to perform on my vehicle.
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Christy
Awesome, quick service by friendly and knowledgeable people. Everything I needed in one quick stop.
Awesome, quick service by friendly and knowledgeable people. Everything I needed in one quick stop.
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Lamont T
it wasn't any thing specific that was and wasn't done. It was just to me a basic oil change.
it wasn't any thing specific that was and wasn't done. It was just to me a basic oil change.
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TLB
Employees were kind and professional! Service was efficient
Employees were kind and professional! Service was efficient
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Jls8520
Valvoline always has happy and helpful employees! It’s always super fast.
Valvoline always has happy and helpful employees! It’s always super fast.
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2019
Staff was very fast and kind. They explained everything to me step by step as they worked and were very informative on what they ...
Staff was very fast and kind. They explained everything to me step by step as they worked and were very informative on what they were doing and what my car needed for this visit. This was my first visit to a Valvoline facility and I was highly impressed. I will definitely be a return customer and will highly recommend.
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James B
This was the friendliest and fastest experience I’ve ever had with an auto shop. I will definitely return in the future. Thanks ...
This was the friendliest and fastest experience I’ve ever had with an auto shop. I will definitely return in the future. Thanks Anthony, Alison, Miranda, Heather and Eric! You all are the real MVPs.
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AlisonD
Customer service was extremely good
Customer service was extremely good
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Anonymous
very friendly, informative
very friendly, informative
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IL
your employee are wonderful and friendly
your employee are wonderful and friendly
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Mary W.
The staff here are so friendly & kind nothing like other places I've experienced from the 1st time I pulled in those doors & eve ...
The staff here are so friendly & kind nothing like other places I've experienced from the 1st time I pulled in those doors & every time since they've been awesome and for that I won't go anywhere else they explain everything they're doing not pushy on anything make you feel like family would if you haven't tried them I honestly suggest you do at least once you won't regret
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Kbair
Everyone was great the people where great it just took a long time to get in, and I picked the slower lane apparently and someon ...
Everyone was great the people where great it just took a long time to get in, and I picked the slower lane apparently and someone who came after me got 2 b serviced first.
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Richb
Great service, I will recommend to others and return again
Great service, I will recommend to others and return again
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Joe L.
Service rep very professional. Quick service.
Service rep very professional. Quick service.
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Shannon
My visit was quick, easy and I loved that 2 of the 3 techs were women.
My visit was quick, easy and I loved that 2 of the 3 techs were women.
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Red jeep
All employees were very friendly and explained everything I needed for my vehicle.
All employees were very friendly and explained everything I needed for my vehicle.
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sugartn
fast courteous and friendly service. appreciate no upsell tactics, as could only afford the oil change today. cant beat service ...
fast courteous and friendly service. appreciate no upsell tactics, as could only afford the oil change today. cant beat service for $22. i will definitely return for future services and recommend to family and friends, that they use valvoline instant oil change!!
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Richie
While waiting to enter the bay, multiple staff came and did all the pre-check tasks: tire pressure, washer fluid, mileage check ...
While waiting to enter the bay, multiple staff came and did all the pre-check tasks: tire pressure, washer fluid, mileage check, recording name and car details, and saved time on the time in the bay. Most professional, courteous team ever. This is the third car my family has taken in for service.
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Frank D.
Great customer service and quick
Great customer service and quick
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Minorcare
Knologable, polite, informed, quick service, good price.
Knologable, polite, informed, quick service, good price.
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Robert
Didn’t have to wait and the staff was very friendly
Didn’t have to wait and the staff was very friendly
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Deborah G
They let me know everything they were doing as they were doing it. They communicated well with one another and with me. Nice, ...
They let me know everything they were doing as they were doing it. They communicated well with one another and with me. Nice, clean, and timely. Great bunch of people.
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Marty S.
Great service
Great service
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Josh B
Austin was great with explaining how the process worked and helped me with all my questions!
Austin was great with explaining how the process worked and helped me with all my questions!
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ChristineG
The employees at Valvoline were incredibly professional and very informative. Loved my experience!
The employees at Valvoline were incredibly professional and very informative. Loved my experience!
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Lisa S
Very professional. Alllison very sweet. glad to see girls working there :) Teamwork. Fast service. Very clean. Highly impress ...
Very professional. Alllison very sweet. glad to see girls working there :) Teamwork. Fast service. Very clean. Highly impressed will definitely recommend. I’ve already told my son to bring his car there and get things taken care of. Felt like I truly was appreciated as a customer. Also recommended you to my brother.
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dolce3354
Expensive
Expensive
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Chevymalibu
Cool staff and great fast service
Cool staff and great fast service
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Evan A
Anthony, the guy who explained my oil change and took my payment was great. Super friendly and expressed his satisfaction with h ...
Anthony, the guy who explained my oil change and took my payment was great. Super friendly and expressed his satisfaction with his job and the place he works. It made me feel comfortable with my choice to use valvoline for the first time.
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BethE
Great and professional staff! No pressure to purchase any additionals and quick/efficient service. I highly recommend this locat ...
Great and professional staff! No pressure to purchase any additionals and quick/efficient service. I highly recommend this location!
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Ranteam1
Great staff. Easy experience and I trust the job is done right!
Great staff. Easy experience and I trust the job is done right!
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LM
I loved how quick they do my oil change!!! Everyone was very nice!!!
I loved how quick they do my oil change!!! Everyone was very nice!!!
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Satisfied
Very pleasant and courteous staff. A job well done!
Very pleasant and courteous staff. A job well done!
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Anonymous
Friendly staff. Clean!
Friendly staff. Clean!
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Jeff K
Service person very professional and thorough
Service person very professional and thorough
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Ranae L
Quick easy and reliable service
Quick easy and reliable service
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Lisal
Very fast, very friendly personnel.
Very fast, very friendly personnel.
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Joel and Lauren
The employees were genuine energetic and very kind hearted in a professional manner . Excellent service!!
The employees were genuine energetic and very kind hearted in a professional manner . Excellent service!!
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DEE W
I was impressed with how quick the team was and efficient doing the oil change.
I was impressed with how quick the team was and efficient doing the oil change.
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Brandon
The workers greeted me with a smile and were very friendly during the whole visit. The service was also done promptly
The workers greeted me with a smile and were very friendly during the whole visit. The service was also done promptly
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Anonymous
Overall cost of an oil change.
Overall cost of an oil change.
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ShawnE
Anthony, Allison and Eric took great care of my elderly mom's car and respected her time. For sure we will be back
Anthony, Allison and Eric took great care of my elderly mom's car and respected her time. For sure we will be back
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Heather B
Fast, easy, educational, and left feeling good about the services that were done.
Fast, easy, educational, and left feeling good about the services that were done.
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William C
The prices are not marked anywhere until they start on your vehicle. They had trouble getting the air filter box back together i ...
The prices are not marked anywhere until they start on your vehicle. They had trouble getting the air filter box back together it took all four people working. They didn’t know how to check the cabin air filter. If you are gonna charge that kind of price it should include a new air filter and not up charge one.
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Buck N.
It was fast and reasonably priced with a coupon.
It was fast and reasonably priced with a coupon.
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Lu
I'm wonderfully satisfied with my visit. I understand that recommendation for service is a great idea. He was not pushy in any ...
I'm wonderfully satisfied with my visit. I understand that recommendation for service is a great idea. He was not pushy in any way. As a suggestion I would hope that those services are not offered EVERY visit. Mileage is taken, and until the appropriate milage; say the visit at 50k miles offer that change next. Great staff! Just lots of offers.
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Davidc
Very satisfied with the service and personnel. Will use this service from now on.
Very satisfied with the service and personnel. Will use this service from now on.
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Anonymous
The computer was down or very slow and it delayed my visit.
The computer was down or very slow and it delayed my visit.
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Jessica
Everyone was fast and friendly....should have tipped but I didn’t have any cash! Felt like a VIP!
Everyone was fast and friendly....should have tipped but I didn’t have any cash! Felt like a VIP!
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Mark M
Excellent service as always
Excellent service as always
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Kacke
Friendly staff and quick service
Friendly staff and quick service
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JoStu
The staff was awesome, service was quick and efficient and I was offered services my car needed, but not pressured into purchasi ...
The staff was awesome, service was quick and efficient and I was offered services my car needed, but not pressured into purchasing anything. Excellent experience!
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tracyh
It's very fast and efficient. I am also happy that they go over everything that might need to be serviced or replaced.
It's very fast and efficient. I am also happy that they go over everything that might need to be serviced or replaced.
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Jim
Quick and friendly
Quick and friendly
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AizenSA
They communicated to me well as to what was going on and what I needed to do.
They communicated to me well as to what was going on and what I needed to do.
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Maxwell I
The service was quick and certain recommendations were made for the future. The members of staff were all about tending to the c ...
The service was quick and certain recommendations were made for the future. The members of staff were all about tending to the car, with smiles on their faces.
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Jerred B
Wonderful experience friendly staff quick and kind service
Wonderful experience friendly staff quick and kind service
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Anonymous
because everyone was very nice and helpful.
because everyone was very nice and helpful.
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Ron S
This was my first visit ever to a valvoline station and I was recommended by a friend. I was very impressed by the professional ...
This was my first visit ever to a valvoline station and I was recommended by a friend. I was very impressed by the professional and friendly staff. I also liked that I was able to sit in my vehicle the entire time. I thought it was a bit pricey, but I truly believe you get what you pay for. I will definitely recommend and return.
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Tony
Staff was very courteous and very helpful to take of my service needs. Pointed out the upcoming service needs and I will be goi ...
Staff was very courteous and very helpful to take of my service needs. Pointed out the upcoming service needs and I will be going back for all future oil changes!! Top quality!
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HD
I went there simply because I had a coupon but this ended up being the most thorough and explanatory oil change ever. My safety ...
I went there simply because I had a coupon but this ended up being the most thorough and explanatory oil change ever. My safety was very important to them and they were SO friendly and knowledgeable! I was SO impressed on how they explained everything to me. I’ve been getting oil changes for 17 years and I learned so much during my visit. I’ll definitely be back.
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N2Storms
Quick service and friendly staff.
Quick service and friendly staff.
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Twirl mom
I like you don't have to get out of your car my daughter will be using this place from now on thank you
I like you don't have to get out of your car my daughter will be using this place from now on thank you
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Carol M.
The staff was courteous and professional.
The staff was courteous and professional.
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Satisfiedcustomer
The staff was excellent at meeting my needs. Dave, Tiffany, and Austin did a fantastic job and I will be returning.
The staff was excellent at meeting my needs. Dave, Tiffany, and Austin did a fantastic job and I will be returning.
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John B.
They are highly trained. Very informative. Great performance. With a great personality. So nice and friendly. Do a great job wit ...
They are highly trained. Very informative. Great performance. With a great personality. So nice and friendly. Do a great job with pride. Will not go anywhere else with service like this company. Completely satisfied.
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Sheryl E
The service people were confident and knew exactly what they were doing. They were friendly and talked me through everything the ...
The service people were confident and knew exactly what they were doing. They were friendly and talked me through everything they were doing. This business runs efficiently, and the employees seem proud to work there.
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Jason N
The employees were excellent
The employees were excellent
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Julie
There was an issue with one of the bays and vehicle in it making only one available to be utilized for those waiting. Wait befo ...
There was an issue with one of the bays and vehicle in it making only one available to be utilized for those waiting. Wait before pulling in to Bay was over an hour. Staff apologized for the wait and a discount was given to service I was receiving. Service staff were rushed due to number of customers waiting limiting some of the customary service included in your oil change service. I noticed my tire pressure was not checked as well as fluids not topped off. Not really a big issue as I was there for an oil change.
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Teresa
The oil change was very quick, and I was able to stay in my vehicle. This is important because it was raining and very cold outs ...
The oil change was very quick, and I was able to stay in my vehicle. This is important because it was raining and very cold outside. I appreciated how nice the employees were and how accommodating they were to my needs. Thank you for a great experience. I will be back, for sure!
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Nick
Friendly and Professional
Friendly and Professional
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Dave B
The folks we professional and the service was quick. Pricing is similar to others in the area, but the service turn around was f ...
The folks we professional and the service was quick. Pricing is similar to others in the area, but the service turn around was fantastic.
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Julianne T.
I very much enjoyed my experience at Valvoline. The man that helped service my car we’re extremely professional and kind.
I very much enjoyed my experience at Valvoline. The man that helped service my car we’re extremely professional and kind.
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BPierce
The guys were extremely friendly, efficient and did not pressure me in any way to do any other services.
The guys were extremely friendly, efficient and did not pressure me in any way to do any other services.
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Jake F.
The oil change and fluid top-off was fast. The price was good with a coupon.
The oil change and fluid top-off was fast. The price was good with a coupon.
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Anonymous
Really like everyone who works here, however I have to set aside a full hour to get through a line that typically either has onl ...
Really like everyone who works here, however I have to set aside a full hour to get through a line that typically either has only 1 or 2 cars ahead of me. Having moved from Dallas, I’m not used to this as I’m used to in & out MAX 30 minutes.
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Luther B
Knowledge of my vehicle and what it needed. And a BIG PLUS I didn’t have to get out of my vehicle for anything.
Knowledge of my vehicle and what it needed. And a BIG PLUS I didn’t have to get out of my vehicle for anything.
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copasonfocus
i was satisfied. you have a good team. highly satisfied means no room for growth.
i was satisfied. you have a good team. highly satisfied means no room for growth.
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Kinfash
Courtesy, openness and timeliness
Courtesy, openness and timeliness
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Austin
Great staff
Great staff
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JOSHM
Very very professional and informative!
Very very professional and informative!
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Taylor
Staff were extremely friendly. They do a quick thorough service. We will be back
Staff were extremely friendly. They do a quick thorough service. We will be back
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Rc