Valvoline Instant Oil Change Lebanon, TN, 327 S. Cumberland St.

5

Cheryl B

Everyone clearly is working together as a team. Very friendly and listened without any interruption. None of them were pushy at ...

Everyone clearly is working together as a team. Very friendly and listened without any interruption. None of them were pushy at all which made the invitation to return a positive consideration. The genuine smiles are pleasant. They care! Thanks Dylan and all of the crew for a professional service.
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5

Nicole A.

The guys working were VERY nice, VERY respectful, explained their suggestions very clearly. They treated me like a person. I wil ...

The guys working were VERY nice, VERY respectful, explained their suggestions very clearly. They treated me like a person. I will always ONLY go to this Valvoline location.
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5

Anonymous

Very knowledgeable & professional staff members. As well as very positive, without high pressure sales pitch to perform more tha ...

Very knowledgeable & professional staff members. As well as very positive, without high pressure sales pitch to perform more than exactly the services I had requested to be perform. All staff went about and beyond to make sure that I was completely satisfied with services performed. I will definitely be a return customer & recommend to friends without hesitation.
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5

Mandy B

I for sure will be back! They were great!!

I for sure will be back! They were great!!
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5

T.C

Doug an Robert was very friendly an helpful in lebanon TN awesome guys an girls

Doug an Robert was very friendly an helpful in lebanon TN awesome guys an girls
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4

Denise P.

About 2 years ago, valvoline sold me a battery. Within a month, the battery went bad but they refused to replace it. I had it te ...

About 2 years ago, valvoline sold me a battery. Within a month, the battery went bad but they refused to replace it. I had it tested at two facilities to make sure it was a “bad” battery. Then I returned and demanded they replace the battery. They did but not before giving me verbal issues about it. The battery lasted for 3 years & stopped again (it had a 5 year warranty) Instead is going back to valvoline, I used firestone to replace the battery rather than deal with the management at my valvoline store. I stopped going to this facility for awhile & used the valvoline across town. I think it’s under different management so I’ve returned to my valvoline store. Haven’t had any issues since
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5

Me2019

Guy said what he was going to do for what price and did it quickly

Guy said what he was going to do for what price and did it quickly
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5

Deepcity62

All of the employees were funny and kind had a great experience at the Valvoline

All of the employees were funny and kind had a great experience at the Valvoline
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1

Riky

Their was no one in front of me all i needed was an oil change and three or four cars came and left in the other bay. They could ...

Their was no one in front of me all i needed was an oil change and three or four cars came and left in the other bay. They could not understand how to work the computer to put in my info i my timer is running on 40 min now and their is no one even telling me what’s going on
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5

Bowlegs

Fast and efficient once I was in bay.

Fast and efficient once I was in bay.
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5

Verified Safe

Will the Manager is awesome just like your best friend he treats me with upmost respect and my vehicles as well... awesome perso ...

Will the Manager is awesome just like your best friend he treats me with upmost respect and my vehicles as well... awesome person been getting oil changes at this location since it has been open...
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5

Sherrib

They are always so nice when i take my SUV in for maintenance. Never any worries. They explain everything as you go so no surpri ...

They are always so nice when i take my SUV in for maintenance. Never any worries. They explain everything as you go so no surprises. Thanks guys!
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4

Amber W.

The service was exceptionally friendly and helpful. I was bummed I had to buy a new cabin air filter but the team was extremely ...

The service was exceptionally friendly and helpful. I was bummed I had to buy a new cabin air filter but the team was extremely helpful and explained the needs thoroughly
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5

Satisfied Customer

Staff was extremely friendly and speedy quick once my car was in the bay. David has excellent customer service skills! This visi ...

Staff was extremely friendly and speedy quick once my car was in the bay. David has excellent customer service skills! This visit was the best one I've had at valvoline yet.
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5

Paula

The service was second to none! Robert and ALL the employees there are so friendly, enthusiastic, and they make the customer fee ...

The service was second to none! Robert and ALL the employees there are so friendly, enthusiastic, and they make the customer feel important. I can't say enough good things about these young men. I will definitely be a regular customer!!!!!!!
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5

John D

Great customer service.

Great customer service.
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5

Paula.A

Ask to rotate tires. Staff looked at tires, confirmed even wear and saved me the cost of a rotation. That kind of thing gets m ...

Ask to rotate tires. Staff looked at tires, confirmed even wear and saved me the cost of a rotation. That kind of thing gets my loyalty
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5

samy

service was speedy. the employees were very courteous and friendly. had no problem at all with the service I received

service was speedy. the employees were very courteous and friendly. had no problem at all with the service I received
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5

Allen J

Respectful and thorough.

Respectful and thorough.
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5

Anonymous

Ur techs and Mars work well together, nice friendly smile and great customer service,

Ur techs and Mars work well together, nice friendly smile and great customer service,
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5

Jspike

They are always very helpful and very positive every time I visit. They seem like they enjoy their jobs. They never pressure me ...

They are always very helpful and very positive every time I visit. They seem like they enjoy their jobs. They never pressure me to buy more stuff but they always offer me other services they provide. I will continue to give them my business
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5

rockabye1

These guys are great. I was so happy with my visit, I went and purchased lunch for the staff and brought it back to them. They m ...

These guys are great. I was so happy with my visit, I went and purchased lunch for the staff and brought it back to them. They made my terrible day so much better. The other Valvoline in our town is horrible, the manger there is so disrespectful. Customers should only go to the S. Cumberland location. They are the best!
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5

Trish Watson, Realtor, Lebanon, TN

Please know that Will is one great manager with great people skills and he hires employees who also have great people skills. I ...

Please know that Will is one great manager with great people skills and he hires employees who also have great people skills. I committed to Will regarding one of his employees, during this last visit, Chris, who first greeted me upon my arrival and how personable he was when he greeted me. Will said, when I interview people, I always make sure the new hire has great people skills. He expressed how important that was for his business to run smoothly. Because of Will and the employees he hires, all of my extended family also go to the S CUMBERLAND ST, LEBANON, TN location ONLY. I am a local Realtor and I always recommend THIS BUSINESS/LOCATION to clients who have bought homes in the area, as I know they’ll be taken care of for sure. I recommend this location to friends as well and will continue to do so. I always leave this location satisfied and with a smile on my face. Thank you!! Trish Watson, Realtor, Lebanon, TN
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5

pweblat

everyone was very polite, gave recommendations but no pressure to purchase anything out of my budget

everyone was very polite, gave recommendations but no pressure to purchase anything out of my budget
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5

Justin B

I love you guys and you all do a great job!!

I love you guys and you all do a great job!!
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5

Chrissy B

Very nice and knowledgeable staff. I’m never disappointed when I come to this location.

Very nice and knowledgeable staff. I’m never disappointed when I come to this location.
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5

greg b

Had one experience where nut wasn't tightened years ago and lost all my oil.

Had one experience where nut wasn't tightened years ago and lost all my oil.
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5

MK

Service techs seemed knowledgeable and very courteous

Service techs seemed knowledgeable and very courteous
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4

Happy in Tennessee

I was satisfied with everything one of the questions I didn’t understand the more one.

I was satisfied with everything one of the questions I didn’t understand the more one.
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5

Joe A

The entire visit was pleasant, personal and professional. I enjoyed speaking with the team and laughing with them.

The entire visit was pleasant, personal and professional. I enjoyed speaking with the team and laughing with them.
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5

Janes family

Service people were friendly and efficient. Service was done in a timely manner.

Service people were friendly and efficient. Service was done in a timely manner.
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5

wisabcon

The professionalism and personable courtesy was far beyond anything I'd experienced getting my oil changed.

The professionalism and personable courtesy was far beyond anything I'd experienced getting my oil changed.
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5

BenW

The staff was very professional and knowledgeable.

The staff was very professional and knowledgeable.
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5

M. D.

The workers were very helpful in all aspects of the visit.

The workers were very helpful in all aspects of the visit.
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5

rob r

The guys are very personable and friendly, expert in their presentation of services and options, and skilled in their execution ...

The guys are very personable and friendly, expert in their presentation of services and options, and skilled in their execution of the services. every visit to this store is the same: exemplary service, friendly and humorous conversation, and accuracy and speed. always a pleasure!
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5

Penny r

Everything was good

Everything was good
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5

Dave

Great service great price professional

Great service great price professional
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4

b hood

Price to high. price is cheaper at Walmart by half your price for the same service

Price to high. price is cheaper at Walmart by half your price for the same service
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5

Travis Taylor

Super nice

Super nice
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4

Anonymous

Very expensive for an oil change.

Very expensive for an oil change.
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5

Tracy

very courteous, friendly and knowledgeable. Was able to point out to me of other issues with my vehicle that was very helpful.

very courteous, friendly and knowledgeable. Was able to point out to me of other issues with my vehicle that was very helpful.
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5

Anonymous

Very friendly staff

Very friendly staff
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5

Jen K

Everyone was very friendly and helpful! Very speedy service as well.

Everyone was very friendly and helpful! Very speedy service as well.
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5

Tads1Nana@aol.com

Very convenient and friendly staff. They let me know what to expect the next time I come in if I need some additional work to my ...

Very convenient and friendly staff. They let me know what to expect the next time I come in if I need some additional work to my car. Just love Valvoline.
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5

MarkD

Although the pricing for the battery seemed a little high, the rep did his best to find a coupon to save a few dollars.

Although the pricing for the battery seemed a little high, the rep did his best to find a coupon to save a few dollars.
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5

Bobby R. Johnson

Even with the small wait i had it was well worth it like always once i was in the service and knowledge of the services was A+.. ...

Even with the small wait i had it was well worth it like always once i was in the service and knowledge of the services was A+... Ill never go anywhere else.
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5

Rhonda

All service techs were fantastic!

All service techs were fantastic!
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5

Michelle S

The service was friendly and fast. That is what I look for when I get my oil change. I do not like to spend a lot of time gettin ...

The service was friendly and fast. That is what I look for when I get my oil change. I do not like to spend a lot of time getting this like this done because I am usually on a time crunch. I appreciate that the staff took the time to make sure everything was fill and no leaks of any kind where found. The staff did a nice job
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5

val v

the people were very nice and the service was great. They let me know all the services they provide and did not pressure me to b ...

the people were very nice and the service was great. They let me know all the services they provide and did not pressure me to buy something else.
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5

Justin D

The service was fast and the workers were friendly.

The service was fast and the workers were friendly.
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5

Sheila f

Good service. Timely manner.

Good service. Timely manner.
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5

Jeff A.

Friendly and Knowledgeable Staff. Very courteous and professional!

Friendly and Knowledgeable Staff. Very courteous and professional!
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5

Algernon T

Very satisfied with speedy service and great customer service

Very satisfied with speedy service and great customer service
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4

Erica W

I expected to wait the typical 15-20 min for the vehicle ahead to complete their service. However, the attendant apparently knew ...

I expected to wait the typical 15-20 min for the vehicle ahead to complete their service. However, the attendant apparently knew the customer and was socializing during this time as well. The wait was more like 35 instead. Otherwise, the visit was fine. A different attendant took care of my vehicle. She was very nice and professional.
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5

nancy c

everyone was nice friendly and they did not try to make me take services i did not want . they knew i was on a budget and did ev ...

everyone was nice friendly and they did not try to make me take services i did not want . they knew i was on a budget and did everything to help me stay in the budget.
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5

Sandy

Good service

Good service
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5

Ashley l

Great service!

Great service!
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4

ChelseaG

Took a long time to get into the bay; pricing is a little high on extras.

Took a long time to get into the bay; pricing is a little high on extras.
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4

Joseph J

I just wanted an oil.change, and I felt pressured to buy other services.

I just wanted an oil.change, and I felt pressured to buy other services.
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4

DB

Was pushed twice on transmission flush. Most manufacturers (Dodge included) say at BEST 100k (I have 60k) earlier if you tow. I ...

Was pushed twice on transmission flush. Most manufacturers (Dodge included) say at BEST 100k (I have 60k) earlier if you tow. I dont tow (nor was I asked if I tow) Pressure sales results in people not coming back
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5

jerze

Tanner was my attendant and helpful, funny and made the experience so much better!! Thank you for hiring such a great staff.

Tanner was my attendant and helpful, funny and made the experience so much better!! Thank you for hiring such a great staff.
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4

Ms ZJ

Your price is way too high and it did put somewhat of a burden on me. The staff was pleasant and very nice.

Your price is way too high and it did put somewhat of a burden on me. The staff was pleasant and very nice.
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5

T. O'Connell-Scott

Trace was the main service person on this visit. It was time to check the cabin fikter, I live deep in country territory. It was ...

Trace was the main service person on this visit. It was time to check the cabin fikter, I live deep in country territory. It was quite obvious that the local mini vermin tried making a home inside the filter. These guys didnt flinch, I was mortified but they were rocks.Didnt make me feel bad about and we make jokes. Great experience, I've been a loyal customer for 4years now and would hate to think I would need to vo anywhere else....Thank you for such trusting great service!
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5

Jerry W

Got my oil changed properly - no leaks!

Got my oil changed properly - no leaks!
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5

Justin B

The customer service was great and friendly! I’m a life time customer

The customer service was great and friendly! I’m a life time customer
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5

Daphney M.

Very knowledgeable and professional

Very knowledgeable and professional
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5

Ssj

The employees went above and beyond and even checked and cleaned the corrosion off of my battery.

The employees went above and beyond and even checked and cleaned the corrosion off of my battery.
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5

cjls

Very friendly associates. I believe the customer in front of me had several questions or concerns and also several cars before m ...

Very friendly associates. I believe the customer in front of me had several questions or concerns and also several cars before me when I arrived were getting an oil change at same time.
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5

RoryB

staff always friendly

staff always friendly
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5

Anonymous

The customer service representative I had was very nice and made sure I had everything I needed as well as told me about future ...

The customer service representative I had was very nice and made sure I had everything I needed as well as told me about future services that are offered to me.
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5

Barry H.

Technicians were fast and professional

Technicians were fast and professional
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5

tim

everybody done a good job

everybody done a good job
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5

Steveo

They notice some corrosion on my battery terminals and cleaned it off without being asked and with no additional cost.

They notice some corrosion on my battery terminals and cleaned it off without being asked and with no additional cost.
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5

ttoney63

The staff were very friendly and the service was fast. I will definitely return next time I need service.

The staff were very friendly and the service was fast. I will definitely return next time I need service.
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5

MrsF

In the past I have felt pressured and uncomfortable just going to get an oil change and have had my husband or Dad do it for man ...

In the past I have felt pressured and uncomfortable just going to get an oil change and have had my husband or Dad do it for many years. Well Saturday Oct. 6 I had to do it alone and was completely nervous. This group of men and woman made me feel comfortable. They talked out everything and actually took time to explain and actually answer questions. They even laughed and communicated with you while working and waiting.I would come back definitely and you’re in another county!!!!
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5

Richie

Professional curtesy staff and catered to my classic car

Professional curtesy staff and catered to my classic car
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5

DJPunky21

The representative that helped me was knowledgeable and did not make me feel pressured to buy additional services.

The representative that helped me was knowledgeable and did not make me feel pressured to buy additional services.
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5

Stirs Brooks

They gave me pricing upfront and took me right in!

They gave me pricing upfront and took me right in!
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5

Anonymous

the employees were fast and new what to do,i had extra service work done while there

the employees were fast and new what to do,i had extra service work done while there
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5

Sherrie B

Always professional and explain everything as they work. Get in and out quickly. Never worry if it's been done right. The Leban ...

Always professional and explain everything as they work. Get in and out quickly. Never worry if it's been done right. The Lebanon Tn guys rock!!
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5

Hobert W

Highly satisfied because I didn't have to wait too long to get my oil change very friendly people and outstanding in what they d ...

Highly satisfied because I didn't have to wait too long to get my oil change very friendly people and outstanding in what they do
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5

Robert

Quick and efficient

Quick and efficient
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5

Horsetrainer65

Prompt efficient service

Prompt efficient service
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3

O. Johnson

The price of the full synthetic oil change was the same as the dealership.

The price of the full synthetic oil change was the same as the dealership.
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3

expect short cuts

They checked my front tires while I was parked outside and provided air but never touched the back tires when I pulled in. After ...

They checked my front tires while I was parked outside and provided air but never touched the back tires when I pulled in. After telling the attendant he assured me that someone did. I never saw him or any attendant touch my back tires. They were really busy and cutting corners that day. I paid a premium price for the oil change and expect a premium service.
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5

EdH

The entire crew was friendly and very efficient. Made sure that I saw the filters and pointed out a potential engine problem th ...

The entire crew was friendly and very efficient. Made sure that I saw the filters and pointed out a potential engine problem that I needed to get repaired. This location has always exceeded my expectations and I drive to this location when I pass another one across town at least 6 times a day. Very good job!
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3

Sam C

Strictly the price. It is way too high. The staff was very accommodating and super friendly. You might expect to spend $100 on a ...

Strictly the price. It is way too high. The staff was very accommodating and super friendly. You might expect to spend $100 on an oil change for a Ferrari, but on a Chevy Cruze? Especially in a town like Lebanon. My two options were 69.99 for the minimum or if i wanted to do a little better 81.99. Throw in an air filter.....
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5

Tree

EVERYONE!!! Was very nice helpful and I enjoyed talking with them

EVERYONE!!! Was very nice helpful and I enjoyed talking with them
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5

sammy t

very professional in what they were doing, and they did a complete check of everything

very professional in what they were doing, and they did a complete check of everything
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5

Anonymous

the service i get when i come to valvoline, they r always busy ,which is good

the service i get when i come to valvoline, they r always busy ,which is good
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4

Bob D

Price too high

Price too high
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2

S Smith

The staff were some of the most unprofessional workers that I have seen at any Valvoline. Usually this location is fine, but thi ...

The staff were some of the most unprofessional workers that I have seen at any Valvoline. Usually this location is fine, but this day they were smoking in sight of customers, more concerned with taking a few more puffs of the cigar before telling me which bay to pull into, they seemed to forget that they have to speak with me to actually let me know what they need (turn off car), etc. I wasn't asked to do any of the steps properly or in a similar fashion to past experiences, and everything about the visit was weird and not like times previous.
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5

Anonymous

The 2 lady’s show us the computer screen which price were display. They were friendly I always use Valvoline for oil change

The 2 lady’s show us the computer screen which price were display. They were friendly I always use Valvoline for oil change
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5

G.B.

I am always satisfied with this location. Never have any issues. Crew is very friendly and helpful.

I am always satisfied with this location. Never have any issues. Crew is very friendly and helpful.
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4

R Stark

The manager is very friendly and knowledgeable. Some of the workers are quite as knowledgeable and it took extra time because of ...

The manager is very friendly and knowledgeable. Some of the workers are quite as knowledgeable and it took extra time because of that and I don't know that he knew exactly what to do.
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5

Samantha J.

I go to this Valvoline every time I need an oil change. I always love the service. They have gone above and beyond for me and I ...

I go to this Valvoline every time I need an oil change. I always love the service. They have gone above and beyond for me and I appreciate it.
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5

Phillip Eyer

The man that waited on us was knowledgeable and curtious!

The man that waited on us was knowledgeable and curtious!
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4

Sam

It was fine! It was smaller service center only had two stalls

It was fine! It was smaller service center only had two stalls
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5

Mary L.

I go to this location for oil changes every time I need one. The guys are always extremely friendly and informative... and fast. ...

I go to this location for oil changes every time I need one. The guys are always extremely friendly and informative... and fast. Tanner and Keegan were the guys who helped me this time (I wish i had the names of the guys under my car) and they were great. Tanner has helped me before and hes consistently professional and charming.
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5

DenaD

Excellent customer service

Excellent customer service
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5

Anonymous

Staff and service were impeccable.

Staff and service were impeccable.
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5

Anonymous

It was my first visit to a Valvoline as I have always gotten my oil changed at the dealership from which I bought my vehicle. Th ...

It was my first visit to a Valvoline as I have always gotten my oil changed at the dealership from which I bought my vehicle. The service at Valvoline was fast and the staff was friendly. I was pleased with my visit.
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5

Howard

Love this location and the staff. They are friendly and knowledgeable. I trust they do the work and do it right. Have visited ma ...

Love this location and the staff. They are friendly and knowledgeable. I trust they do the work and do it right. Have visited many locations Over the years and I have 2 favorites - this location is one of them!
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5

Audrey K

Ok not sure if I will get another opportunity to provide feedback later in this survey...I apparently chose the higher grade oil ...

Ok not sure if I will get another opportunity to provide feedback later in this survey...I apparently chose the higher grade oil which only required a oil change every 5,000 miles - -So you can imagine to my surprise I was a couple thousand miles early for my oil change, because the sticker indicated my oil change was due at 3,000 miles - -not cool. this time same fancy oil, same sticker printed for 3 thousand miles - -the team said they were unable to modify the sticker/reprint - -i ended up using a pen to indicate the true mileage that is recommended for the oil selection. Sorry, but this felt kind of fraudulent - -My husband Jim and I had the same issue - -that's wasted oil and wasted money - -I will survail my receipts more clearly in the future and ensure I have the accurate info
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5

Charles F

We always use your services and are always pleased.

We always use your services and are always pleased.
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5

Rick S.

Fast and thorough. I Had to request a sticker for inside the car and I had to reset the oil change warning myself. They did not ...

Fast and thorough. I Had to request a sticker for inside the car and I had to reset the oil change warning myself. They did not remember it or even offer to. Maybe I am wrong or even a little suspicious, but I figure if the light does not get reset and there is no sticker, and the light comes on soon, you get to do another paid oil change sooner and that seems a bit dishonest.
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5

Clc

Quick and easy.

Quick and easy.
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5

Bishop F.

I really enjoyed the service I received. All worked well together!!!! Thank You; )

I really enjoyed the service I received. All worked well together!!!! Thank You; )
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5

DORAN B

Excellent service, no wait time. I was properly told about other services but not pressured to do them. They explain everything ...

Excellent service, no wait time. I was properly told about other services but not pressured to do them. They explain everything very thoroughly. I definitely will be back.
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5

KA

Employees were extra nice and friendly

Employees were extra nice and friendly
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4

Bush wacker

Price lil high but rather yal do it than me on my diesel truck than me

Price lil high but rather yal do it than me on my diesel truck than me
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5

J Bird

Excellent staff who take their service to customers and their jobs seriously. I enjoyed watching the staff do their morning stre ...

Excellent staff who take their service to customers and their jobs seriously. I enjoyed watching the staff do their morning stretch. =P
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5

hoot316

Jacob and Tanner were really helpful. It was Jacob's first day and Tanner was training him and at the same time being very help ...

Jacob and Tanner were really helpful. It was Jacob's first day and Tanner was training him and at the same time being very helpful and informative with me. They both did great.
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5

Leslie H

I am a single Mom and I LOVE using THIS Valvoline location!!! I KNOW they will take good care of my car and not tell me items n ...

I am a single Mom and I LOVE using THIS Valvoline location!!! I KNOW they will take good care of my car and not tell me items need to be fixed when in fact they could wait a while! I ALWAYS trust my guys here!!MARCUS has always been my service guy and this time TANNER was as well!!! They are both EXCELLENT employees!! Very Very Mannerly and Professional!!! Thank you guys for always taking such good care of me and of course my car!!!! My 13 year old daughter thanks you too!!!
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5

mparker1349

Quick friendly service.

Quick friendly service.
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5

james page

new employee were more friendly

new employee were more friendly
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5

Todd Ericson

I just bought my current car recently, and came for its first oil change. The tech gave me a helpful car history and maintenance ...

I just bought my current car recently, and came for its first oil change. The tech gave me a helpful car history and maintenance schedule. He went the extra mile, I’ll be back!
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5

Belle

The guys were great!

The guys were great!
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5

Crit Meyer

Service was great. They where there for.the customer. Always experienced employees in a good mood. Excellence all around.

Service was great. They where there for.the customer. Always experienced employees in a good mood. Excellence all around.
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4

Christine

Somewhat expensive. Two guys were unable to reset my change engine oil light. The third person, a female, reset it. GO GIRL!!!

Somewhat expensive. Two guys were unable to reset my change engine oil light. The third person, a female, reset it. GO GIRL!!!
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5

Samantha

Quick and friendly.

Quick and friendly.
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4

Karl P.

Went To Valvoline on west main Lebanon TN. Not yet open still at 9 am. Left and went to other location in Lebanon and was satisf ...

Went To Valvoline on west main Lebanon TN. Not yet open still at 9 am. Left and went to other location in Lebanon and was satisfied
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5

Chat and JoAnn G

Claire was a Superstar. It is not hyperbole when I say that in over 5 decades of driving experience I have never received the qu ...

Claire was a Superstar. It is not hyperbole when I say that in over 5 decades of driving experience I have never received the quality, thoroughness, and courtesy at any Drive in Lube store anywhere as I did this week. I have been in this store before and enjoyed the experience, but Claire's level of diagnostic service, battery replacement expertise and amazing customer service was far beyond anything in my experience. Claire is a keeper. Give her a raise! Promote her before her peers! Most of all please communicate to her our sincere appreciation. Bless her and the rest of your crew.Chet and JoAnn Gallagher(615) 624 2426
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4

KB3474

Seems like price changes every time I go

Seems like price changes every time I go
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5

Virginia L

Got my oil changed.

Got my oil changed.
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5

catwoman

Very polite and fast.

Very polite and fast.
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5

Cookie w

They was really busy when I arrived 3 cars ahead of me, on both sides. The men working in there was very polite, offered differe ...

They was really busy when I arrived 3 cars ahead of me, on both sides. The men working in there was very polite, offered different items that needed replacing. I was very pleased with my visit.
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5

Peggy t

I was highly satisfied with the service I received and will definitely be back

I was highly satisfied with the service I received and will definitely be back
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4

Dgen

Only one car was ahead of me in line, but I had to wait for about 30 minutes. Other than that, it was a good experience.

Only one car was ahead of me in line, but I had to wait for about 30 minutes. Other than that, it was a good experience.
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4

Bobby H

I was the next car in line and had to wait about 45 minutes to get in that's the second time in my last two visits I've had to w ...

I was the next car in line and had to wait about 45 minutes to get in that's the second time in my last two visits I've had to wait outside for more than 15 minutes when I was next in line
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5

Jerry D

Very professional and knowledgeable and caring how I felt by involving me in the decisions I made concerning my auto matainance, ...

Very professional and knowledgeable and caring how I felt by involving me in the decisions I made concerning my auto matainance,agin thanks.Jerry Davis
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5

Anonymous

They were very friendly and helpful staff

They were very friendly and helpful staff
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5

Ron

The representative was very informative and did not push additional services I did not want. Replaced only what I agreed needed.

The representative was very informative and did not push additional services I did not want. Replaced only what I agreed needed.
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5

Gwene W

The stakk is highly knowledgable and friendly. Very pleasantly and honestly answered questions. It was refreshing!

The stakk is highly knowledgable and friendly. Very pleasantly and honestly answered questions. It was refreshing!
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5

RoryB

staff are always friendly!

staff are always friendly!
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5

Shar H

Everything about the visit was good

Everything about the visit was good
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5

Trish Watson, Realtor, Lebanon, TN

The manager at this located has a fabulous people pleasing attitude and great work ethic!! He and his team work so well togethe ...

The manager at this located has a fabulous people pleasing attitude and great work ethic!! He and his team work so well together and are all so efficient. As a realtor I have recommended my clients to the S Cumberland Lebanon TN because of the service we've received over the years. It's a pleasure to pull into this location because I always know I'll be taken good care of. Thank you for having such great management at this location and a great team as well. Sincerely, Trish Watson, Realtor, Lebanon, TN
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5

Leon54

The service was great.

The service was great.
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5

Anonymous

Manger was awesome. Robert and blonde girl with lots of tattoos all were very helpful, kind, caring and most importantly quick a ...

Manger was awesome. Robert and blonde girl with lots of tattoos all were very helpful, kind, caring and most importantly quick and efficient! Best oil change ever!!
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5

Marcos

I justo to say good Job thank you i sure come Back i very happy

I justo to say good Job thank you i sure come Back i very happy
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1

Tony B

Was tottaly satisfied

Was tottaly satisfied
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5

Anonymous

Marcus did an awesome job

Marcus did an awesome job
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5

EdwinW

The service tech was very friendly and praised my vehicle for its coyote engine. They were polite throughout the visit. Great gr ...

The service tech was very friendly and praised my vehicle for its coyote engine. They were polite throughout the visit. Great group of guys.
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5

Shelly M.

They guys at the S. Cumberland store in Lebanon TN arr amazing. They remember you, they are not pushy but are very informative. ...

They guys at the S. Cumberland store in Lebanon TN arr amazing. They remember you, they are not pushy but are very informative. They take time to explain things and are very helpful. I have been to the other one in town and it was just, what ever, kinda just blah. But these guys are AMAZING!!! I will only take my car to this store. It doesnt seem to have a high turnover rate because it seems to be the same guys. So that says something for the store AND company!!
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5

MJW

The staff was helpful and polite. My oil was change and checked thoroughly. The staff was made aware that I would be traveling o ...

The staff was helpful and polite. My oil was change and checked thoroughly. The staff was made aware that I would be traveling over 8 hours and triple checked to make sure everything was done properly before I left.
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5

Anonymous

Very friendly staff and very informative. Efficient and helpful

Very friendly staff and very informative. Efficient and helpful
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5

CP

Easy quick oil change. Prices little high even with discount coupon. Oil change shouldn't cost $80+ even with syn oil filter and ...

Easy quick oil change. Prices little high even with discount coupon. Oil change shouldn't cost $80+ even with syn oil filter and air filter.
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5

KCB

Everyone is so friendly and willing to help. Robert was exceptional!

Everyone is so friendly and willing to help. Robert was exceptional!
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4

sdparks

My Ram 2500 truck takes an oil that isn't stocked as normal oil is. He had to go in the back and find some bottles of the oil t ...

My Ram 2500 truck takes an oil that isn't stocked as normal oil is. He had to go in the back and find some bottles of the oil to pour in the truck. I'm thinking it might be more expensive this way. Please correct me if I am wrong. No issues with the service.
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5

Anonymous

I go to this Valvoline often and really appreciate the friendliness and professionalism of the staff. Marcus is always there wit ...

I go to this Valvoline often and really appreciate the friendliness and professionalism of the staff. Marcus is always there with a smile, very helpful, and does a great job.
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5

Lonje,J

They was friendly and check everything on my car let me kno there was thing i needed to get fix help me wit it at a reasonable p ...

They was friendly and check everything on my car let me kno there was thing i needed to get fix help me wit it at a reasonable price an was very fast.
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5

Shak C

The guys were educated in their product! They all had a great sense of humor and friendly!

The guys were educated in their product! They all had a great sense of humor and friendly!
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5

Cristinac

The staff are always friendly and welcoming, and always answer my questions until understood. Marcus is one of my favorites, he ...

The staff are always friendly and welcoming, and always answer my questions until understood. Marcus is one of my favorites, he is always honest and makes it a pleasant visit.
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4

Kevin

The standard oil was not available so the premium grade oil was required adding to the cost of the visit.

The standard oil was not available so the premium grade oil was required adding to the cost of the visit.
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5

Bill R

Great staff - with good and professional vibe

Great staff - with good and professional vibe
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5

Penny N

This was my first time coming to this location to get my oil change and the guys were really nice and took care of me . Thank yo ...

This was my first time coming to this location to get my oil change and the guys were really nice and took care of me . Thank you so much. Marcus and David.
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5

SMORGAN

The guys were great!

The guys were great!
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3

Flipper

They used to go over all the procedures they completed. The past few times they didn't so I am thinking about going to a differe ...

They used to go over all the procedures they completed. The past few times they didn't so I am thinking about going to a different valvoline
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5

BMW OWNER

They didn’t have my oil filter on hand. They could have said we need to order this can you return later? They quickly called to ...

They didn’t have my oil filter on hand. They could have said we need to order this can you return later? They quickly called to see if there supplier could curry one over within 10 mins . They didn’t skip a beat on what needed to happen next to be most efficient.
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5

Edd W

Good fast service

Good fast service
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4

Stantheman

Tire pressure is checked cold so when they are checked hot they read higher. The tech let air out so pressure would read cold pr ...

Tire pressure is checked cold so when they are checked hot they read higher. The tech let air out so pressure would read cold pressure. When tire cools down the pressure is under cold setting do you have a answer for this?
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5

Anonymous

The customer service was great , and they were surprisingly fast .

The customer service was great , and they were surprisingly fast .
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5

Kat G

My service technician was very knowledgeable and friendly.

My service technician was very knowledgeable and friendly.
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5

Travis T.

Extremely nice and courteous. They always are. Some things were suggested but they didn't pressure me at all.

Extremely nice and courteous. They always are. Some things were suggested but they didn't pressure me at all.
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5

Ethan J.

I have been taking my vehicle to Valvoline for service almost exclusively since 2015 and trust that the staff are competent. I w ...

I have been taking my vehicle to Valvoline for service almost exclusively since 2015 and trust that the staff are competent. I will return soon to get an oil change.
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5

Scott

Did not use the waiting room, stayed with the truck. Great staff and great service.

Did not use the waiting room, stayed with the truck. Great staff and great service.
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5

Anonymous

Knowledgeable and great customer service.

Knowledgeable and great customer service.
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5

Robin N.

The staff are always pleasant and helpful. I only trust Valvoline to change my oil

The staff are always pleasant and helpful. I only trust Valvoline to change my oil
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5

hoot316

The staff was very helpful and nice. They took their time to explain everything that was being done. Very comfortable atmosphe ...

The staff was very helpful and nice. They took their time to explain everything that was being done. Very comfortable atmosphere.
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5

Glen

The staff was very knowledgeable and friendly.

The staff was very knowledgeable and friendly.
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5

Marcos B

Just to say very good service

Just to say very good service
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5

William D

Very friendly and Knowledgeable associate's.

Very friendly and Knowledgeable associate's.
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5

Chrick

Everything went like it was supposed to. Employees were very friendly.

Everything went like it was supposed to. Employees were very friendly.
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5

Stephanie Todd

The gentlemen were extremely knowledgeable, friendly and courteous!! You can tell these guys really know what they are doing. Th ...

The gentlemen were extremely knowledgeable, friendly and courteous!! You can tell these guys really know what they are doing. The whole process was smooth and took little time. I will continue to use this location for every oil change in the future.
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5

archeroutdoors

Very friendly staff

Very friendly staff
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5

Leon H.

The representative was very personable and professional at the same time. I like the fact that the employee does not get a comm ...

The representative was very personable and professional at the same time. I like the fact that the employee does not get a commission for sales of products.
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5

Anonymous

I've always trusted my car at Valvoline. The staff is knowledgeable and speedy!

I've always trusted my car at Valvoline. The staff is knowledgeable and speedy!
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5

Horsegirl

I appreciate the knowledgeable staff at valvoline and the very friendly, efficient service.

I appreciate the knowledgeable staff at valvoline and the very friendly, efficient service.
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5

VLH

I feel that Valvoline does a good job. I think the service is a little pricey but the quickness of the service is worth it

I feel that Valvoline does a good job. I think the service is a little pricey but the quickness of the service is worth it
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5

Ecnerwal 5000

Always an excellent experience with Valvoline

Always an excellent experience with Valvoline
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5

KT

The staff is knowledgeable and friendly. I link le that there is little turnover at this place because I feel like I can trust t ...

The staff is knowledgeable and friendly. I link le that there is little turnover at this place because I feel like I can trust the people servicing my car.
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5

Bubba's on the road again

After these guys completed my oil change, my starter went out on my truck. It was almost closing time for this location.The mana ...

After these guys completed my oil change, my starter went out on my truck. It was almost closing time for this location.The manager told me that if I could find one, he'd put it on for me.Luckily, I had a friend pick me up and we got a new starter. We returned promptly and these guys stayed over a few minutes to finish my truck.I'm definitely one happy customer this morning. They always go the extra mile for me and this proves their customer service.
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5

anww

I have been going to the same VIOC for years. The workers make me feel comfortable and welcome every time I go even if I get som ...

I have been going to the same VIOC for years. The workers make me feel comfortable and welcome every time I go even if I get someone different. I always recommend people who ask to go there for excellent service and for the great prices with coupon options.
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5

Robert M

The team worked quickly, and the customer service given was outstanding.

The team worked quickly, and the customer service given was outstanding.
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5

Amber A.

They were very knowledgeable with every question I had. They worked very efficiently and informed me of things needed to be chan ...

They were very knowledgeable with every question I had. They worked very efficiently and informed me of things needed to be changed with my vehicle. They were so awesome I brought my second car back the same day for a change as well! Thanks Lebanon Valvoline!
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4

K

I was issued a coupon for 15 off a regular oil change because I had not visited valvoline for over a year and it used to be 19. ...

I was issued a coupon for 15 off a regular oil change because I had not visited valvoline for over a year and it used to be 19.99 but was told it was 31 and change. I had to wait 20 minutes so the gentleman took additional off it and made it 25.65.
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4

Charlie B

Not highly satisfied because because my daughter had her oil pan bolt stripped and they didn’t tell her she had to buy a new bol ...

Not highly satisfied because because my daughter had her oil pan bolt stripped and they didn’t tell her she had to buy a new bolt when another company changed her oil so I can’t be highly satisfied because I’m afraid something else might happen
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5

Jwill33

The staff where very professional an the facility was very well off.

The staff where very professional an the facility was very well off.
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4

DEW

My gracious I am satisfied. I feel the price was a little steep but the associates were great and did a wonderful job.

My gracious I am satisfied. I feel the price was a little steep but the associates were great and did a wonderful job.
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5

lynnm

Very friendly staff. Doesn't ignore the customer.

Very friendly staff. Doesn't ignore the customer.
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4

B Snyder

They did not know how to reset the oil device display.

They did not know how to reset the oil device display.
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5

Casey

I pulled up at 6pm which is closing time for these guys. They were so nice to me and said pull on in we will get you in and out. ...

I pulled up at 6pm which is closing time for these guys. They were so nice to me and said pull on in we will get you in and out. And they they didn't mind doing it even though they were fixing to close. You guys have a great crew there and I thank You! Very very nice and friendly guys!
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5

Alpha X.

Geat people, fast service

Geat people, fast service
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5

Anonymous

Quick, easy and friendly service.

Quick, easy and friendly service.
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5

Kevin S.

The guys knew what they were doing.

The guys knew what they were doing.
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5

George W.

I have been bring my 2003 GMC to this location a number of years now very impressed with the work I receive the staff takes very ...

I have been bring my 2003 GMC to this location a number of years now very impressed with the work I receive the staff takes very good care of me and my truck. I will not go any place other then Valvoline, I use to drag race back in the 60's never used any other oil then Valvoline. If you take down a engine to rebuild it, you will see what i mean, there is literally no sludge build-up all working parts you great looking. Like I said, I will not use any other oil then Valvoline.
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5

Karrn

Fast, friendly, knowledgeable

Fast, friendly, knowledgeable
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5

Jim Winkler

Knowledgeable and extremely friendly attendant. Went above and beyond to make me feel welcome. Kept in informed on what was do ...

Knowledgeable and extremely friendly attendant. Went above and beyond to make me feel welcome. Kept in informed on what was done and gave suggestions for future care of my vehicle. EXTREMELY PROFESSIONAL !!!
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5

Gabby K

Once I was in they were very nice and fast

Once I was in they were very nice and fast
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5

Tgromo

Fast, easy,

Fast, easy,
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5

Denice

Very friendly and professional.

Very friendly and professional.
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5

Meechie

They are very quick and efficient, very friendly and curtious

They are very quick and efficient, very friendly and curtious
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4

cenafan88

well just the guys there that time werent as nice as the one on west main street in lebanon tn they tend to remember you and giv ...

well just the guys there that time werent as nice as the one on west main street in lebanon tn they tend to remember you and give better customer overall experience make you feel safe and nice going to get your car worked on alone as a woman
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4

Anonymous

Telling me that a belt that would cost @$90 to replace needed to be done as soon as possible. Had someone else check it out and ...

Telling me that a belt that would cost @$90 to replace needed to be done as soon as possible. Had someone else check it out and said could wait till next oil change and it shouldn't cost more than $30.
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5

Itsmetrish

Everything went very well.

Everything went very well.
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5

Debbie

Good price with a coupon!

Good price with a coupon!
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5

EMERSOM

CREW WAS AWSOME AND SO NICE

CREW WAS AWSOME AND SO NICE
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4

Anonymous

Cause I was just satisfied. Can’t you be happy that I completed the survey?

Cause I was just satisfied. Can’t you be happy that I completed the survey?
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5

SHoskinson

Marcus was my technician. He was very friendly and relayed what he knew to do as I am a regular customer. I am always impresse ...

Marcus was my technician. He was very friendly and relayed what he knew to do as I am a regular customer. I am always impressed by how well these guys work together and make what could be a grueling task over and over seem like fun. All of them speak if they pass my vehicle and it seems like they enjoy what they do. I haven't used any other service since I started using this location. I usually don't have to wait very long and if there is going to be a wait, they tell me so I can plan to come back later. They are aware that other people have schedules too. That has only happened once and I went back at the allotted time and got right in. I was able to use the coupon your company sent me which was an even nicer surprise
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5

Verified Safe

The manager Wil is always customer oriented and takes care of all my auto needs and listens to everything I have to say that is ...

The manager Wil is always customer oriented and takes care of all my auto needs and listens to everything I have to say that is going on with my vehicle and offers solutions.
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2

TS

Wanted tires rotated told me that they couldn't do it because my car didn't match the lift also wasn't given a receipt for the p ...

Wanted tires rotated told me that they couldn't do it because my car didn't match the lift also wasn't given a receipt for the payment told me to come back I live 30 miles from there. I feel like they shouldn't have asked me to rotate my tires if they couldn't do it.
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5

Aled

Quality of service

Quality of service
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5

Anonymous

I was satisfied from the moment I drove into the bay until the moment I left. I never felt like I was left alone there was alway ...

I was satisfied from the moment I drove into the bay until the moment I left. I never felt like I was left alone there was always someone there to answer any question I might have had. I was totally satisfied with the service manager and the service tech who worked on my car they were both very professional and very informative. Thanks
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5

Adam b

Good quick service.

Good quick service.
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5

Michael

FaSt and reliable!

FaSt and reliable!
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5

Boogiewhip

Overall the whole staff worked quickly on my oil change and communicated smoothly. 5***** in my book

Overall the whole staff worked quickly on my oil change and communicated smoothly. 5***** in my book
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5

Bob Jones

Overall shop expertise and moral was fantastic. I felt I was getting the best bang for my buck and didn’t feel pressure to buy o ...

Overall shop expertise and moral was fantastic. I felt I was getting the best bang for my buck and didn’t feel pressure to buy other products.
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5

Theresa S

I have never had a rude/harsh employee experience yet here. I have never felt pressured to buy some service or item.At times I ...

I have never had a rude/harsh employee experience yet here. I have never felt pressured to buy some service or item.At times I have even learned more about the oil I use.I have been a customer of this location since 2012.
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5

John G.

Excellent, friendly customer service. Very engaging staff and quick turnaround.

Excellent, friendly customer service. Very engaging staff and quick turnaround.
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5

Anonymous

The staff was in good spirits. I had the opportunity to view the entire process while chatting with the associate. They even wen ...

The staff was in good spirits. I had the opportunity to view the entire process while chatting with the associate. They even went out of the way to save me money with options and without asking I was asked if I was a veteran due to a usmc emblem I was wearing. I was taken back and given a discount. It was a very good experience and I thank you for that.
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5

GlendaB

Jeremy was a very pleasant and knowledgeable technician. He explained the process very well.

Jeremy was a very pleasant and knowledgeable technician. He explained the process very well.
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4

KA

The service was neither a disappointment nor exceeded my expectations. I am a repeat customer to this location and will continue ...

The service was neither a disappointment nor exceeded my expectations. I am a repeat customer to this location and will continue to be a repeat customer. They are friendly, fast without being negligent and thankfully they have not tried to upsell every little thing that I don’t want done.
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5

Anonymous

I just asked to get air in my tires and they went above and beyond for me and even gave me a great deal for windshield wipers ca ...

I just asked to get air in my tires and they went above and beyond for me and even gave me a great deal for windshield wipers cause mine were horrible.
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5

Pat p

Very fast and professional very helpful

Very fast and professional very helpful
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5

msdebk

The men doing the service were very nice and respectful the service was quick, and even with it cold, they went right to work ...

The men doing the service were very nice and respectful the service was quick, and even with it cold, they went right to work on my truck. I always use Valvoline for my truck maintenance .
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5

Allen Jennings

Great people

Great people
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5

Chris in Nashville

Quick, courteous, and friendly.

Quick, courteous, and friendly.
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5

Nicole Anderson

They explained everythi g they was doing, answered all of questions, and was amazingly friendly.

They explained everythi g they was doing, answered all of questions, and was amazingly friendly.
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5

Deestoy56

This is the only place I trust to do the job and do it right. I believe in keeping my car serviced and rubbery keep me up to dat ...

This is the only place I trust to do the job and do it right. I believe in keeping my car serviced and rubbery keep me up to date one everything. It's nice to not have to worry about my car being safe And ready for a trip the service has been done. Thank for my car care.
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5

Ms. Gwyn B.

Today's Oil change location was South Cumberland, Leb. Tn. Will, the manager was a super nice guy while all other employees were ...

Today's Oil change location was South Cumberland, Leb. Tn. Will, the manager was a super nice guy while all other employees were very friendly. Told me exactly what my car needed & the price before doing the work. I will definitely go back.
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5

Audrey

Nice guys, good humor for a late Friday afternoon visit.

Nice guys, good humor for a late Friday afternoon visit.
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5

DonR

Professional staff that did not try to up-sell me on every other service you offer. That is a deterrent to me. Quick service and ...

Professional staff that did not try to up-sell me on every other service you offer. That is a deterrent to me. Quick service and what seemed like a well trained team. They also seemed to like working there.
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4

Carolyn

Service was good. Even with discount over $100 for oil change, air filter, and tire rotation.

Service was good. Even with discount over $100 for oil change, air filter, and tire rotation.
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5

Rob R

The young man who waited on us was extremely nice and did a great job

The young man who waited on us was extremely nice and did a great job
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5

Bwinfrey

Professional, knowledgable staff. Quick, efficient. Plus they were all super nice

Professional, knowledgable staff. Quick, efficient. Plus they were all super nice
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5

Chrissy B

Great staff. Really nice guys. No issues.

Great staff. Really nice guys. No issues.
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5

Kimberly M.

Even though we had to wait outside first the experience was fast, easy and convenient.

Even though we had to wait outside first the experience was fast, easy and convenient.
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5

MP

I was way overdue for an oil change. I went to the Valvoline in Murfreesboro two days in a row, sat for over 30 minutes both tim ...

I was way overdue for an oil change. I went to the Valvoline in Murfreesboro two days in a row, sat for over 30 minutes both times before having to leave. Later that week I was back in Lebanon and closer to the Valvoline on Main ST. For the third time, I tried getting a basic oil chnage but was informed that it'd likely be 45 minutes to an hour. I only have 30 minutes for lunch! So I decided to give Valvoline one more chance by driving to the other side of town and visiting my usual location on Cumberland. Sure enough, I was able to pull right into the bay where they promptly attended to my car. And I was in and out in less than 15 minutes. I've always received prompt and courteous service there!!!
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5

Justin B

Very friendly service

Very friendly service
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5

The Wrecker

The overall friendliness of the staff. They found cracks on my belt and show them to me and help me to recognize it needed chang ...

The overall friendliness of the staff. They found cracks on my belt and show them to me and help me to recognize it needed changing. I love coming here they're very nice people I'm very helpful. Always smiling
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5

R. Satterfield

The technology was very professional. He did not push anything on me. He did bring things to my attention. Was very polite . I ...

The technology was very professional. He did not push anything on me. He did bring things to my attention. Was very polite . I have been getting my vehicles service at valvoline for a whileThis was my best experience.
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5

Hailey

Had never been to the location I visited this past oil change, was very satisfied with how friendly the employees were.

Had never been to the location I visited this past oil change, was very satisfied with how friendly the employees were.
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4

Krollwig

The cost

The cost
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2

Anonymous

My problem was not the service the guys there were great, very friendly. I guess my problem is the price. I can go to fireston ...

My problem was not the service the guys there were great, very friendly. I guess my problem is the price. I can go to firestone and get my oil changed and tires rotated for the price I paid at Valvoline. I normally go to Firestone but I didn't have time to wait. I won't do that again. I think your prices are to high.
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5

StephanieTodd

The associates were extremely knowledgeable and very helpful. They took the time to explain everything. Also, they were collecti ...

The associates were extremely knowledgeable and very helpful. They took the time to explain everything. Also, they were collecting donations for Children’s Miracle Network and were very appreciative of donations. What a great cause! Overall, excellent experience! I will be back again!
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5

Anonymous

Great service very satisfied

Great service very satisfied
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5

Steve

I like VIOCs because they are the same where ever you go in our area. I wanted to comment on my rating for recommending this VIO ...

I like VIOCs because they are the same where ever you go in our area. I wanted to comment on my rating for recommending this VIOC. I live in Smyrna TN (37167) but happened to be in Lebanon TN (37087) when I got my oil changed. I would recommend the Lebanon VIOC but the likelihood of me returning to that VIOC is not as likely.
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5

TraciW

Friendly, knowledgeable staff. Prompt service.

Friendly, knowledgeable staff. Prompt service.
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5

Gary M

Very quick service, friendly employees.

Very quick service, friendly employees.
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5

Michelle H

The Manager was fantastic. Staff was friendly and professional. Service was fair, prompt and helpful. Most of all it was obvious ...

The Manager was fantastic. Staff was friendly and professional. Service was fair, prompt and helpful. Most of all it was obvious the place was managed well and I felt like as a customer I was appreciated. Great job. Will definitely return. Wish all places of businesses made customers feel this way. Thanks for a job well done!
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5

Kimmie13

The mechanics were wonderful and genuinely happy making me feel very relaxed at the end of my hectic day.

The mechanics were wonderful and genuinely happy making me feel very relaxed at the end of my hectic day.
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5

Tom N

Great group of guys. Very friendly and professional.

Great group of guys. Very friendly and professional.
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5

Lynn.

I am very satisfied. thanks

I am very satisfied. thanks
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5

LESLIE H

I have been going to Valvoline now for over 12 years, but at a different location. A family member recommended that I use the V ...

I have been going to Valvoline now for over 12 years, but at a different location. A family member recommended that I use the Valvoline on 231. They have been using them for YEARS to do ALL the service on their vehicles. So I tried them. (I had called them several months ago about a problem and JEREMY was wonderful. He was very honest and I felt good about what the result of my problem with my vehicle. I really TRUST him, and that is a VERY IMPORTANT ISSUE! I am a single mom, and companies see me coming!!!!!! Yesterday Jeremy took care of my car issues and i felt very assured that he was being honest with me. My daughter and I left knowing our car was in good running condition and felt safe thanks to Jeremy. I am glad you guys are an honest company and have employees like Jeremy representing you!!! A VERY SATISFIED CUSTOMER!!!!!!! THANK YOU SO MUCH!!
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5

JACKELOPE

I have used this particular location due to the staffs profesionalism. Much more that the station in Gallatin TN WHERE THE YOUNG ...

I have used this particular location due to the staffs profesionalism. Much more that the station in Gallatin TN WHERE THE YOUNG LADY REFUSED TO GIVE ME THE UBER DISCOUNT BECAUSE I DIDNT TELL HER BEFOREHAND EVEN THOUGH I HAVE LARGE MAGNET SIGNS ON BOTH DOORS. I WILL NOT GO TO THAT LOCATION EVER AGAIN.
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5

aaron w

great knowledgeable staff...great service..no issues whatsoever

great knowledgeable staff...great service..no issues whatsoever
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5

Jacob S.

Fast service and friendly staff. I was in a hurry to get my oil changed and they got me in and out quickly.

Fast service and friendly staff. I was in a hurry to get my oil changed and they got me in and out quickly.
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4

Tammyb

Can't be highly satisfied because the other vavoline missed up my daughter car and didn't tell her she took it some were else th ...

Can't be highly satisfied because the other vavoline missed up my daughter car and didn't tell her she took it some were else they found were the oil pan bolt was striped out we had to replace it .. so I totally don't trust valvoline..
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5

Edwin W

The employees worked quickly, were very knowledgeable, and courteous. I will go back to them for sure

The employees worked quickly, were very knowledgeable, and courteous. I will go back to them for sure
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5

EssenceK

Service was quick and the employees were super nice. I always come to you guys.

Service was quick and the employees were super nice. I always come to you guys.
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5

Craig S

It's quick and easy

It's quick and easy
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5

IMP

The tech was super nice and funny I enjoyed my time

The tech was super nice and funny I enjoyed my time
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4

Ross T

It was just an oil change. Everybody that work there are good at their jobs.

It was just an oil change. Everybody that work there are good at their jobs.
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5

Max c

I was very impressed with the overall cleanliness of the work area. The technicians and how neat and clean they were.,too. They ...

I was very impressed with the overall cleanliness of the work area. The technicians and how neat and clean they were.,too. They were very friendly and very helpful. Was in and out within 15 minutes or less. Very efficient operation! I've been changing my own oil for over 40 years, I think it's time to make a change. I think i've found it. See you soon for my next oil changes.
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5

Lawright87

Nice workers, easy going and honest. Make some trust them more and will bring my other vehicles back

Nice workers, easy going and honest. Make some trust them more and will bring my other vehicles back
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5

Cynthia H

The manager was very nice and professional and he will be the reason for my return to this location

The manager was very nice and professional and he will be the reason for my return to this location
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5

KristiW

The guys are always professional, nice, and timely. I always have to take care of oil changes during my lunch break ans they com ...

The guys are always professional, nice, and timely. I always have to take care of oil changes during my lunch break ans they complete it quickly and thoroughly.
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5

Chris W.

Very quick, courteous, friendly.

Very quick, courteous, friendly.
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5

TC

I have been a Valvoline customer at five locations in two states over the last 15 years. I have had only two minor concerns in ...

I have been a Valvoline customer at five locations in two states over the last 15 years. I have had only two minor concerns in all that time. Valvoline is doing something very few companies can do - hiring, training, promoting and retaining friendly, competent associates who genuinely enjoy their work. I have been impressed nearly every time. Keep up the good work!
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5

Anonymous

Quick service

Quick service
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5

WKIRBY

Very fast service

Very fast service
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5

RW

Good prompt service.

Good prompt service.
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5

Belita F.

The young men Marcus, Robert, and David really made me feel welcome and confident in their work. Great service!!!;)

The young men Marcus, Robert, and David really made me feel welcome and confident in their work. Great service!!!;)
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4

Lucy

Didn't add any water or other fluids to the car just changed oil.

Didn't add any water or other fluids to the car just changed oil.
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5

Rick A

Everyone is courteous and it's typically pretty fast.

Everyone is courteous and it's typically pretty fast.
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5

Kristi C

They are always courteous and professional.

They are always courteous and professional.
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5

RayRayH

This store is one of the best! The guys are always so friendly and knowledgeable. Best customer service hands down. I will only ...

This store is one of the best! The guys are always so friendly and knowledgeable. Best customer service hands down. I will only visit this location for any of my service needs.
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5

Selena

The staff were very courteous and professional. All did a great job of checking my vehicle and didn't pressure me into buying th ...

The staff were very courteous and professional. All did a great job of checking my vehicle and didn't pressure me into buying things not needed.
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4

ltdantn

Takes a lot to make me Highly Satisfied.

Takes a lot to make me Highly Satisfied.
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4

ManualTransmission

I generally don't rate things highly satisfied unless there was something extraordinary. I received good service and was highly ...

I generally don't rate things highly satisfied unless there was something extraordinary. I received good service and was highly satisfied with the staff mainly due to friendly competence and not trying to push me into purchasing unnecessary services. I was hesitant to return to this location due to two prior bad experiences. The first was an understandable oversight. I had pressure indicating covers on my tire gauges and some of them were not completely retightened, resulting in two flat tires by the end of the day. It's not necessary to completely tighten ordinary covers so I saw this as an oversight. The other visit it was strongly recommended I replace various fluids in my vehicle, including automatic transmission fluid. They even went so far as to comment on the color it was and the color it should be. I drive a manual transmission vehicle. I returned as a matter of convenience, and these past two visits have been a much better experience. The only additional service that was recommended was an air filter replacement (which he showed me and I agreed needed to be replaced). They were out of stock at the moment but I plan to return for a replacement.
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5

Ashie

They are always friendly and nice and take care of my car well they check everything out to be sure I am safe on the road.

They are always friendly and nice and take care of my car well they check everything out to be sure I am safe on the road.
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5

SMCHRISTIAN

Everyone was so nice & helped me with the tons of questions I had about my car. I will be back this weekend to get some more wo ...

Everyone was so nice & helped me with the tons of questions I had about my car. I will be back this weekend to get some more work done. I also had my daughter bring her car up there & have it serviced.
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5

MSanderson

Love the guy that runs it - can't remember his name - he's bald :) has glasses - drives a Silverado - super knowledgeable - alw ...

Love the guy that runs it - can't remember his name - he's bald :) has glasses - drives a Silverado - super knowledgeable - always is patient and never rushed - takes time to look at everything - friendly - helpful - refers me out if he can't fix something (tire patch) - thanks Valvoline!
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5

Larry T

Promo curtious service.

Promo curtious service.
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5

Tracy G.

We have 2 locations in our town, and I've used both over the years, but the location on North Cumberland, Lebanon TN, is the bes ...

We have 2 locations in our town, and I've used both over the years, but the location on North Cumberland, Lebanon TN, is the best. If all possible I go there. The guys their seem to work together very well, always seems faster, and they are very friendly.
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5

PinkMiata

The staff were very nice, and have me some tips on my older vehicle maintenance

The staff were very nice, and have me some tips on my older vehicle maintenance
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4

Justin M

I do not have any problems. I have not had different professional oil changes to compare.

I do not have any problems. I have not had different professional oil changes to compare.
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5

Mrowland

The staff was very pleasant and very professional.

The staff was very pleasant and very professional.
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5

Debbie W

The people were very friendly and not pushy to sell other products.

The people were very friendly and not pushy to sell other products.
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5

Royce

When I pulled up there was no wait, all employees were nice & they got me in & out at a reasonable time with no problems.

When I pulled up there was no wait, all employees were nice & they got me in & out at a reasonable time with no problems.
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5

TheKeyCars

Knowledgeable, quick & friendly service. Hard to find good service now a days.

Knowledgeable, quick & friendly service. Hard to find good service now a days.
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5

Chris p

It was just great service,I liked the way they checked your lights when u get there also they were just professional

It was just great service,I liked the way they checked your lights when u get there also they were just professional
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5

Cathy R

Jeremy, Sam and David were awesome! Great service and so polite.

Jeremy, Sam and David were awesome! Great service and so polite.
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5

Mark

I've been looking for a place that will do my oil changes without upselling me upon arrival, and it looks like I may have found ...

I've been looking for a place that will do my oil changes without upselling me upon arrival, and it looks like I may have found it!
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5

Randy M

I was in and out quickly.

I was in and out quickly.
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4

Bob

I got what I expected. No issues.

I got what I expected. No issues.
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5

Didi37087

All the staff was friendly, I was not pressured to buy anything but did buy an air filter because it looked awful after they sho ...

All the staff was friendly, I was not pressured to buy anything but did buy an air filter because it looked awful after they showed it to me.
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5

Summer

The manager at this location, David, was kind and helpful. His crew came out and did some initial light and brake checks to make ...

The manager at this location, David, was kind and helpful. His crew came out and did some initial light and brake checks to make sure I could get through once inside the bay sooner. Everyone worked swiftly and I was pleased, even though I had to wait. A different provider up the street quoted a 4 hour wait, so 35 outside the bay here was not bad.
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5

ty

very professional and done a good job

very professional and done a good job
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5

Chapchap

I was in and out in a little over 20 minutes, they did what they said they would do and didn't pressure me to purchase any other ...

I was in and out in a little over 20 minutes, they did what they said they would do and didn't pressure me to purchase any other things.
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5

Belinda l

Fast courteous service great job

Fast courteous service great job
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5

RoyC

Friendly service and quick work.

Friendly service and quick work.
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5

BillC

Staff was friendly and professional. They let me know I had a lug missing from my passenger front wheel.

Staff was friendly and professional. They let me know I had a lug missing from my passenger front wheel.
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5

Ritchie S

Consistent service.

Consistent service.
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5

Denise M.

I have been going to the same Valvoline for a very long time and continue to return as I am extremely satisfied and happy with t ...

I have been going to the same Valvoline for a very long time and continue to return as I am extremely satisfied and happy with the staff and service. The staff are always more than willing to help and answer any questions I might have. I never feel rushed. I have recommended this particular Valvoline to friends and family. Keep up the good work.
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1

AstroPoet

I was perfectly satisfied.

I was perfectly satisfied.
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5

LD

The workers were kind and helpful. They told us every thing they were doing. Thank you for the great service.

The workers were kind and helpful. They told us every thing they were doing. Thank you for the great service.
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5

Sherril W.

Very friendly staff also conducted themselves very professionaly

Very friendly staff also conducted themselves very professionaly
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5

hoot316

The crew is always helpful and friendly and I can get in out very fast.

The crew is always helpful and friendly and I can get in out very fast.
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5

Christina

They are always courteous and prompt!!

They are always courteous and prompt!!
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5

LBeard

Staff was friendly, knowledgeable and prompt. They explained every step of the process and provided updates throughout the servi ...

Staff was friendly, knowledgeable and prompt. They explained every step of the process and provided updates throughout the service.
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5

Allen J.

Good service good price friendly knowledgeable people.

Good service good price friendly knowledgeable people.
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5

Patrice

Jeremy one of the employees was very helpful and knowledgeable.

Jeremy one of the employees was very helpful and knowledgeable.
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4

O prime

No particular reason

No particular reason
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5

Anonymous

I have been coming to this location for the last four years. I have never been unsatisfied with either the staff nor the servi ...

I have been coming to this location for the last four years. I have never been unsatisfied with either the staff nor the services provided.
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5

Mark R

I did not have to wait at all. They did a great job by ensuring that I was not there a long time. I was bot pressured into buy ...

I did not have to wait at all. They did a great job by ensuring that I was not there a long time. I was bot pressured into buying anything extra, however; if I had a light or something else wrong I would have let them do it. My company pays for my oil, gas and my minor repairs, so I will return.
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4

CC

For highly satisfied I would have had to get free treats or something. But my experience was great and I will return again.

For highly satisfied I would have had to get free treats or something. But my experience was great and I will return again.
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5

Chadiddy

Quick and courteous service!!

Quick and courteous service!!
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5

Kayla W.

The customer service was fantastic!

The customer service was fantastic!
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5

norma s

Great staff. Friendly. Knowledgeable.

Great staff. Friendly. Knowledgeable.
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5

Anonymous

Quick and effecient

Quick and effecient
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5

RayRay

Will and his team are always courteous and friendly. They are very knowledgeable and willing to offer advice. This store has a g ...

Will and his team are always courteous and friendly. They are very knowledgeable and willing to offer advice. This store has a great team. Keep up the awesome work guys!
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5

Tom W

They were very professional and courteous and get a competent job

They were very professional and courteous and get a competent job
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5

Anonymous

Quick and friendly service I could trust.

Quick and friendly service I could trust.
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4

Cheryle P

I was I just never say I am.

I was I just never say I am.
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5

Jesse's Mom

Sales guy offered a discount on the air filter, headlight & marker light replacement. Quick, professional & courteous service.

Sales guy offered a discount on the air filter, headlight & marker light replacement. Quick, professional & courteous service.
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5

Verifiedsafe.com

I like the attendant T.J. He was very professional and friendly I told him he needs to be a store manager they need more like hi ...

I like the attendant T.J. He was very professional and friendly I told him he needs to be a store manager they need more like him...The service was outstanding I feel confident my cars are checked out complete and the pricing was good love the coupons..
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5

Bryan T.

Staff was very friendly and knowledgeable.

Staff was very friendly and knowledgeable.
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5

Kathy L

No pressure for doing other work than requested. They were quick, neat and efficient.

No pressure for doing other work than requested. They were quick, neat and efficient.
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5

MichelleR

They were very professional and courteous. I was in and out quickly.

They were very professional and courteous. I was in and out quickly.
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2

Anonymous

I am accustomed to getting my car vacuumed. Plus it took too long.

I am accustomed to getting my car vacuumed. Plus it took too long.
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5

JeffG

I was happy. Typically the removal of the skid plate takes a while but on this occasion I barely noticed it was removed and put ...

I was happy. Typically the removal of the skid plate takes a while but on this occasion I barely noticed it was removed and put back on.
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5

RhondaB

I had my baby with me and needed to get in and out. The service was really fast.

I had my baby with me and needed to get in and out. The service was really fast.
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5

HillB

There was no waiting time and the staff was very friendly. I was in and out within twenty minutes!

There was no waiting time and the staff was very friendly. I was in and out within twenty minutes!
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5

Lhemphill

Friendly and knowledgeable staff. Quick service.

Friendly and knowledgeable staff. Quick service.
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5

Melissa H

Personnel friendly, worked in timely manner.

Personnel friendly, worked in timely manner.
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5

WilliamD

Great Service and friendly knowledgeable technicians

Great Service and friendly knowledgeable technicians
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5

Allen Jennings

The manager and his staff knows how to treat people.

The manager and his staff knows how to treat people.
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5

DA37090

I was in and out quick. They had records of what was done last time, so they knew what was needed this time. I was not pressur ...

I was in and out quick. They had records of what was done last time, so they knew what was needed this time. I was not pressured to buy tons of extras.
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5

John S

overall experience was great. service advisor was freindly

overall experience was great. service advisor was freindly
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5

Barbara M

Very friendly crew! Great price and location!

Very friendly crew! Great price and location!
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5

Penny R.

The service is prompt and very professional..the staff was kind and considerate...being new to an area, trying to get establishe ...

The service is prompt and very professional..the staff was kind and considerate...being new to an area, trying to get established, VALVOLINE INSTANT OIL CHANGE is DEFINITELY the place to go for car service!!..Thanks guys!!
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5

Mike S.

Quick and did not push extras.

Quick and did not push extras.
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5

Bnpositive

The staff were very personable and friendly during this visit. Actively engaging with me as a customer and not just taking care ...

The staff were very personable and friendly during this visit. Actively engaging with me as a customer and not just taking care of my needs without any personal connection.
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5

Jessica M

Everything was explained thoroughly. I was told what was needed immediately, like the serpentine belt, and what could wait. As a ...

Everything was explained thoroughly. I was told what was needed immediately, like the serpentine belt, and what could wait. As always the staff was courteous and friendly, and I never take my vehicles anywhere else for oil changes.
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5

Susan J

I have taken my car other places and the technicians did not know that there are two different areas to fill up windshield wip ...

I have taken my car other places and the technicians did not know that there are two different areas to fill up windshield wiper fluid for front and back windows and this person did. He was very friendly and extremely knowledgeable about my car.
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5

Jrmoss

Nice guys, quick service, good price

Nice guys, quick service, good price
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5

Bufords

Very professional staff

Very professional staff
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5

Teresa

Courtesy and helpfulness of staff

Courtesy and helpfulness of staff
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5

Bryan T.

The staff treated me very well and seemed to be very knowledgeable.

The staff treated me very well and seemed to be very knowledgeable.
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5

JerryM

They were very helpful and answered all of our questions.

They were very helpful and answered all of our questions.
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5

Jasmine

First time, great service

First time, great service
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5

s. vega

I did have to wait, but the guys worked hard to try and get the people in front taken care of and treating everyone the same. Th ...

I did have to wait, but the guys worked hard to try and get the people in front taken care of and treating everyone the same. The guys are always polite, knowledgeable and extremely helpful.
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5

Robert C.

The fellows are always friendly, efficient and cheerful. I have never been disappointed.

The fellows are always friendly, efficient and cheerful. I have never been disappointed.
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4

Melissa P.

Everything went well. Service was prompt. Techs were friendly. I was just super bummed because I had custom Hello Kitty tire val ...

Everything went well. Service was prompt. Techs were friendly. I was just super bummed because I had custom Hello Kitty tire valve caps. And I didn't think to look until after I got home which was 40 minutes away. But apparently two of them were replaced with generic basic black plastic caps. :-(
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5

Paige

This was my first time getting my oil changed myself. The staff was patient with me and my questions and walked me through the p ...

This was my first time getting my oil changed myself. The staff was patient with me and my questions and walked me through the process.
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5

Konni

I've always gotten great service, and will continue going there for both my vehicle needs. Unless the mgr William Kennedy is the ...

I've always gotten great service, and will continue going there for both my vehicle needs. Unless the mgr William Kennedy is their. I personally don't like him, he's a womanizer .
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5

Shelly B.

I was extremely pleased with my entire visit. Jeremy was very nice and showed me that my car's air filter needed to be replaced ...

I was extremely pleased with my entire visit. Jeremy was very nice and showed me that my car's air filter needed to be replaced. He took the time to compare my filter to a brand new one. I would have never known it needed to be replaced. He also gave me a few dollars off the cost of it. Great job Jeremy! Appreciate your professionalism. I will continue getting oil changes at Valvoline. I will recommend you to family and friends. 😊
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4

gene m

Quick and efficient

Quick and efficient
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5

josepya

The team pulled me right in when I arrived, explain the entire process as to what they were going to do as what they are also ab ...

The team pulled me right in when I arrived, explain the entire process as to what they were going to do as what they are also able to do. Very courteous and professional. Did waist time or wander away from their responsibility once they checked my lights and my hood was opened. I felt I was in good hands and my vehicle was getting the proper attention it needed.
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5

Sunshine

In and out

In and out
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5

Greystone

Very courteous and friendly. Very timely. Knowledgeable.

Very courteous and friendly. Very timely. Knowledgeable.
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5

mike c

have been going to this location for years . I have 4 diesel trucks and they service them all. professional

have been going to this location for years . I have 4 diesel trucks and they service them all. professional
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5

Glade Man

Courteous staffNot pressured to buy additional services

Courteous staffNot pressured to buy additional services
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5

sheila f

very nice and professional work done in a timely mannergreat servicethanksSheila fox

very nice and professional work done in a timely mannergreat servicethanksSheila fox
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5

Rachel

Will was great to chat with me while my oil was being changed.

Will was great to chat with me while my oil was being changed.
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5

Shannon M.

It was a great visit! The staff was friendly , honest and and not pushy at all! Taylor took the extra time to have a conversatio ...

It was a great visit! The staff was friendly , honest and and not pushy at all! Taylor took the extra time to have a conversation with my 4 year old and made his day! I was very pleased and will certainly go back!
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5

esl

Very nice place to go.

Very nice place to go.
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5

Lynnette s

Great service all the way around

Great service all the way around
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5

G Scott

In and out quickly as promised. Staff very courteous, friendly, and professional.

In and out quickly as promised. Staff very courteous, friendly, and professional.
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5

Jomama

Friendly helpful staff

Friendly helpful staff
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5

Williev24

Excellent service, friendly bunch of guys

Excellent service, friendly bunch of guys
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4

Terry

Because of the previous time I was there.

Because of the previous time I was there.
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5

Tracy N

The young man that checked me in was very polite. I was in and out in fifteen or twenty minutes tops. Overall a great experience ...

The young man that checked me in was very polite. I was in and out in fifteen or twenty minutes tops. Overall a great experience this time.
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5

Sparky

They did a great job

They did a great job
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5

Anonymous

I like the employs their friendlylness there eagerness to help and keep me updated

I like the employs their friendlylness there eagerness to help and keep me updated
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5

Ellen

Quick, polite, thorough.

Quick, polite, thorough.
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4

Samalee A

These guys were great! Perhaps if a windshield/backshield cleaning were offered... That would've made the experience even better ...

These guys were great! Perhaps if a windshield/backshield cleaning were offered... That would've made the experience even better.
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4

Layz74

It was just a little too costly. The service was great.

It was just a little too costly. The service was great.
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5

carolew

Work was done efficiently and I was well informed.

Work was done efficiently and I was well informed.
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5

tracib

I liked being able to stay in my car while getting my oil changed. I feel like the service was quick and efficient and I was tre ...

I liked being able to stay in my car while getting my oil changed. I feel like the service was quick and efficient and I was treated with respect. Some places don't talk to women the same way they talk to men about their car.
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5

ds

Will and all the rest of the employees at the Lebanon, TN location always take good care of me. They do a lot of the service on ...

Will and all the rest of the employees at the Lebanon, TN location always take good care of me. They do a lot of the service on my vehicle between major repairs. They do a great job.
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5

Carl's Mom

I only trust the people at this valvoline with my vehicle. They took care of my last car for 3 years and kept it running fantast ...

I only trust the people at this valvoline with my vehicle. They took care of my last car for 3 years and kept it running fantastically. They are always friendly and helpful and go above and beyond to take care of my car. I would recommend this store to everyone. I will never take my car anywhere else for oil changes or any other service they offer.
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5

Kathy P

Quick excellent service and. Very nice.

Quick excellent service and. Very nice.
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5

Sidewinder

The crew at this location has always been professional and kind to do business with in general. Also they seem to be very knowle ...

The crew at this location has always been professional and kind to do business with in general. Also they seem to be very knowledgeable in what they do.
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5

John S

service was quick and efficient

service was quick and efficient
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5

Laura

Very friendly and knowledgeable staff.

Very friendly and knowledgeable staff.
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5

dmills

I go to this one every time and just feel comfortable there. Workers are always nice and very knowledgeable.

I go to this one every time and just feel comfortable there. Workers are always nice and very knowledgeable.
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5

Callis99

Very professional young Staff. Very quick

Very professional young Staff. Very quick
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5

bwc

Customer service excellent and took the time to do a great job!

Customer service excellent and took the time to do a great job!
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5

Christina Mosley

The staff showed courtesy the entire time and was very prompt.

The staff showed courtesy the entire time and was very prompt.
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5

Anonymous

Friendly customer service

Friendly customer service
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4

The DMan

Received the Service I expected...did not see that they particularly went over and above the Service I expected.

Received the Service I expected...did not see that they particularly went over and above the Service I expected.
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5

HappyWithMyCamry

I didn't mind waiting because I knew I would get great service. I was greeted after a couple of minutes. The workers were nice , ...

I didn't mind waiting because I knew I would get great service. I was greeted after a couple of minutes. The workers were nice , competent, and courteous. I appreciate the checks that do on my car.
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4

Jamman

They just weren't as focused on the customer or the job. They asked about additional services that are due on the vehicle. I w ...

They just weren't as focused on the customer or the job. They asked about additional services that are due on the vehicle. I was going to ask about which one would take the least amount of time but they weren't really interested. It was about 5pm and a few cars pulled in just after I arrived. I felt like I'd be holding up the others so I thought we'd wait for a better opportunity.
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5

Randy T

Felt I was being treated and serviced very professional and fair

Felt I was being treated and serviced very professional and fair
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5

Litamia

I am highly appreciative of this visit because, on this same night I had previously visited your store on W. Main in Lebanon. T ...

I am highly appreciative of this visit because, on this same night I had previously visited your store on W. Main in Lebanon. This was a return visit because I had attempted to get my oil changed on the previous Sunday. On both the Sunday visit and this visit, I was told that they did not have my filter and that the other store did. I had used this store for years. Now they don't have a filter twice? When I visited the location on Highway 231 Lebanon, I was told that the other store had been dishonest. And I believe it because I felt on both occasions that I was getting a runaround! Why? Why would they choose not to service my car when I had visited them for so many years? Why do they refuse me service now? I will never return to that location. And I am looking seriously now at all the work they had done to my car.
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4

Ali M

To achieve those marks the staff would have to go above and beyond what's expected. I had a great experience but nothing really ...

To achieve those marks the staff would have to go above and beyond what's expected. I had a great experience but nothing really stood out to me that would make me feel like I wasn't just another customer. No complaints though.
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5

Anonymous

I feel like the crew is professional and stays focused on their tasks. I also appreciate not being 'pressured' into buying unnec ...

I feel like the crew is professional and stays focused on their tasks. I also appreciate not being 'pressured' into buying unnecessary items.
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5

Mark R

Serviced was fast & professional.

Serviced was fast & professional.
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5

Dd825

No issues at all

No issues at all
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5

Akellow91

The guys are fast and do a great job. They know there stuff and I feel like there going to take care of me and do it right the f ...

The guys are fast and do a great job. They know there stuff and I feel like there going to take care of me and do it right the first time
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5

Leigh S.

quick, easy, friendly.

quick, easy, friendly.
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5

RhondaB

In silks s this was the fastest oil change I've ever had!

In silks s this was the fastest oil change I've ever had!
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5

Troy

Quality and pricing...

Quality and pricing...
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5

HeatherA

Service was quick! I love that I don't have to leave my vehicle during oil change and wait around. Convenience is a huge factor ...

Service was quick! I love that I don't have to leave my vehicle during oil change and wait around. Convenience is a huge factor in my crazy hectic life :) Thanks Valvoline!
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5

Anonymous

Quick service

Quick service
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5

Manager

Staff,was very professional.I worked with the manager. I loved the 10.00 coupon.I have 5 vehicles,that I take to Valvoline.. The ...

Staff,was very professional.I worked with the manager. I loved the 10.00 coupon.I have 5 vehicles,that I take to Valvoline.. The 10.00 really helps being that I am now on a fixed income. Thank you for the coupon..
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5

Moonstruck_Mama

Staff was great, as usual. Punctual service and great recommendations for my vehicle.

Staff was great, as usual. Punctual service and great recommendations for my vehicle.
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5

Randy m

I was in and out quickly. The guys were friendly.

I was in and out quickly. The guys were friendly.
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5

Matt

Very professional

Very professional
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5

Angel B

All of the workers were very efficient and polite. I would definitely recommend them to any of my family and friends.

All of the workers were very efficient and polite. I would definitely recommend them to any of my family and friends.
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4

ScottN

A bit slower than usual. Your prices are about 25% higher than your competitors as well. If you can't do it faster than your com ...

A bit slower than usual. Your prices are about 25% higher than your competitors as well. If you can't do it faster than your competitor, then I will end up using them because they are cheaper.
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5

RoryB

staff are always friendly and knowledgeable

staff are always friendly and knowledgeable
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5

TLC

Quick friendly service. Explained everything they were doing.

Quick friendly service. Explained everything they were doing.
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5

Linda R.

As always, the staff there are very friendly, knowledgeable and always make us feel like family.

As always, the staff there are very friendly, knowledgeable and always make us feel like family.
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5

Richard M

The service manager and staff performed their duties in a friendly high professional manner. The facility and personnel were cle ...

The service manager and staff performed their duties in a friendly high professional manner. The facility and personnel were clean and they did their jobs in an efficient manner. I was quick in and quick out.
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5

Julie S

The last two times I was in I got the same young man and he was extremely professional and knowledgable. Polite and quick to get ...

The last two times I was in I got the same young man and he was extremely professional and knowledgable. Polite and quick to get me on my way.
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5

Anonymous

Made you feel welcome and acknowledge that you were there and explained what needs to be done to your car not just what you came ...

Made you feel welcome and acknowledge that you were there and explained what needs to be done to your car not just what you came in for.
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5

AmberW

The staff were very friendly, noticed my parking sticker for the local college and talked to me about it. They worked to make s ...

The staff were very friendly, noticed my parking sticker for the local college and talked to me about it. They worked to make sure I understood the information.
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5

Dyan H

The young man Jeremy Sparkman was so respectful and answered all my questions without hesitation, it's nice to know there are so ...

The young man Jeremy Sparkman was so respectful and answered all my questions without hesitation, it's nice to know there are some of the younger generation care about their job
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5

Deestoy56

It was fast done well was greeted with a smile and Tuskegee care of right away

It was fast done well was greeted with a smile and Tuskegee care of right away
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2

Kara

I had a brand new Ford fusion getting my first oil change. They told me I needed to get a new air filter even though mine still ...

I had a brand new Ford fusion getting my first oil change. They told me I needed to get a new air filter even though mine still looked brand new and wasn't even dirty. They also told me I had to have the synthetic even though I know others with the exact same car that gets conventional. I declined the synthetic and then they said that conventional would be fine for my car. After leaving, my car sounded louder than usual. I got home and checked under the hood to find the air filter just sitting there and not snapped in at all! How was that missed?!?
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5

VP

The girl Destiney was very informative of our service. Great Customer Service Skills in that young lady. I would go back to the ...

The girl Destiney was very informative of our service. Great Customer Service Skills in that young lady. I would go back to the Valvoline with her the next time as well.
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3

Jim G

To expensive for oil change

To expensive for oil change
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5

Bubba O

Service was very good.

Service was very good.
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5

Bearnan

Csr was very nice and although I had to wait they greeted me and asked me what I needed and let me know how long I would be wait ...

Csr was very nice and although I had to wait they greeted me and asked me what I needed and let me know how long I would be waiting
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5

Bill

They know what the doing

They know what the doing
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5

Brandy D

The guy that assisted me with the process only advised me of the additional services I may need but never put pressure on me to ...

The guy that assisted me with the process only advised me of the additional services I may need but never put pressure on me to buy anything. The staff was super friendly and we were in and out in a short time. I always recommend your service to my daughter and friends. Thanks :)
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5

jleeman24

Quick servic very nice staff

Quick servic very nice staff
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5

Larry R

The attendant who provided service was very friendly and took the time to explain everything that was being checked and all serv ...

The attendant who provided service was very friendly and took the time to explain everything that was being checked and all service performed. There was no waiting so we were in and out quickly.
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5

AllamcrnguyTN37909

because of the friendlessness of the staff, and the promptness of service, also the main tech introducing all the guys whom woul ...

because of the friendlessness of the staff, and the promptness of service, also the main tech introducing all the guys whom would be working with my vehicle, which i think was awesome
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4

Deborah

I always use Valvoline oil.

I always use Valvoline oil.
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5

Trailblazer 1

The servicemen were efficient, friendly, and communicated everything that I needed

The servicemen were efficient, friendly, and communicated everything that I needed
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5

Jeff G

Good people that do great work

Good people that do great work
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5

Vmabry

Service up to par

Service up to par
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5

Phillip E.

Everyone I talked to was curteous, prompt, & extremely knowlegeable about the products & services I was receiving.

Everyone I talked to was curteous, prompt, & extremely knowlegeable about the products & services I was receiving.
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5

Shodgin

Great advice was given during my visit

Great advice was given during my visit
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5

sherrieb

All the service staff were very nice. They care about your safety! That means so much to me! Thanks for all you do!

All the service staff were very nice. They care about your safety! That means so much to me! Thanks for all you do!
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5

mwofford

Jeremy waited on me, and he didn't pressure me with any extra sells. They finished my oil change quickly with no problems!

Jeremy waited on me, and he didn't pressure me with any extra sells. They finished my oil change quickly with no problems!
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5

Cjohnson5000

Very professional

Very professional
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5

jean

Good experience.

Good experience.
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5

DianeR

The staff were knowledgeable without being pushy.

The staff were knowledgeable without being pushy.
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5

Termiteewm

They went out of their way to make my car safe and operating well

They went out of their way to make my car safe and operating well
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5

Tom G

Personel showed a desire to be there

Personel showed a desire to be there
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4

Sherrie d

They were more than gracious to me but I don't think that anyone is perfect. I always support this site and I will continue.

They were more than gracious to me but I don't think that anyone is perfect. I always support this site and I will continue.
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5

Paul T

Competent employees who were professional, efficient, and friendly.

Competent employees who were professional, efficient, and friendly.
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S. Cumberland St.

327 S. Cumberland St.
Lebanon, TN, 37087

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

S. Cumberland St.

327 S. Cumberland St. Lebanon, TN, 37087

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

327 S. Cumberland St.
Lebanon, TN, 37087