S. Cumberland St.

Everyone there is the GREATEST

Valvoline performed an oil change on my truck on September 27. Shortly afterward, my truck began running sluggishly and did not sound normal. On September 29, the oil warning light came on. After getting home and allowing the truck to sit for approximately 30 minutes, I checked the oil and found nothing on the dipstick. I checked it again the following morning and confirmed there was still no oil showing. A representative from the Valvoline location inspected the vehicle and confirmed that Valvoline had made a mistake. They used the wrong oil and put approximately two quarts less oil in the truck than required. Because I had driven approximately 150 miles while the truck was running poorly, I had the dealership perform a diagnostic inspection to determine whether any damage occurred. I also had to rent a vehicle so I could get to work. I contacted Valvoline Customer Service and submitted my receipts for these expenses. They refused to reimburse me and instead offered a free oil change. The dealership also recommended additional service checks to ensure there was no damage, but Valvoline denied coverage for those as well. As a result of Valvoline’s mistake, I am now facing approximately $1,000 in expenses, along with the uncertainty of whether my truck sustained any long-term damage. I do not believe I should be responsible for these costs when they resulted directly from an incorrect oil change performed by Valvoline.