Valvoline Instant Oil Change Murfreesboro, TN, 1730 S. Rutherford Blvd

5

Dan M

Very professional and very polite

Very professional and very polite
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5

Toni

A/C service improved quality of coldness of air in car.

A/C service improved quality of coldness of air in car.
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5

Juan M.

I have al my trucks with voline . I like the good services ....

I have al my trucks with voline . I like the good services ....
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5

Larry P.

Staff is efficient and are pleased to make their customers feel appreciated.

Staff is efficient and are pleased to make their customers feel appreciated.
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5

Joanie

Friendly, knowledgeable

Friendly, knowledgeable
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5

Kenneth J.

Friendly, fast, efficient service. I’ve been using your service for several years now. Never a problem.

Friendly, fast, efficient service. I’ve been using your service for several years now. Never a problem.
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5

Sherry

The representative was super nice upon approaching as I approached my wait. And kept me informed as the length of time to wait. ...

The representative was super nice upon approaching as I approached my wait. And kept me informed as the length of time to wait. The inside rep was friendly and courteous making my experience nice.
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4

Anonymous

Charge too much for your oil changes. I get it done at other places for 59.99 Ang a free tire rotation

Charge too much for your oil changes. I get it done at other places for 59.99 Ang a free tire rotation
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5

Bobbi B

agent was kind and thorough. but they alll push their products to add on. that is only annoying thing

agent was kind and thorough. but they alll push their products to add on. that is only annoying thing
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5

EmW

The workers were reallly good at explaining everything and gave me all the information I needed! It was my first oil change ever ...

The workers were reallly good at explaining everything and gave me all the information I needed! It was my first oil change ever and the workers helped me be stress free and understand everything that was going on.
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4

Clax

The guys are always great and friendly but the prices of the services are way over priced in my opinion. I can get the same ser ...

The guys are always great and friendly but the prices of the services are way over priced in my opinion. I can get the same services at the dealership for 40 to 50 bucks cheaper. The location of this valvoline is the only reason I return.
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4

Marty R

Comparatively, Valvoline is much higher than other oil change places.. if they would lower prices, if definitely go back

Comparatively, Valvoline is much higher than other oil change places.. if they would lower prices, if definitely go back
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5

Danica W

The staff was very knowledgeable and friendly. They did not make me feel uncomfortable or incompetent like a lot of these places ...

The staff was very knowledgeable and friendly. They did not make me feel uncomfortable or incompetent like a lot of these places do. Thank you!
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5

Mary M

I am a regular at this location. The staff is always courteous, friendly and efficient. I can't ask for more.

I am a regular at this location. The staff is always courteous, friendly and efficient. I can't ask for more.
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4

Jonathan.whittaker

I am please and satisfied with the service that I get with from valvoline ....

I am please and satisfied with the service that I get with from valvoline ....
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4

MimiA

The only issue I had was the suggestion of 30lbs of pressure in my tires. I said that was fine however when I left my tire ligh ...

The only issue I had was the suggestion of 30lbs of pressure in my tires. I said that was fine however when I left my tire light came on. Two days later I had my tires rotated and they said they should never go below 35lbs. I’ll have to remember that in the future.
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5

DebbieB

The staff was friendly and helpful

The staff was friendly and helpful
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5

JF

Carson, one of the managers, took care of my truck when I went in this week. I needed an oil change, but he made sure they check ...

Carson, one of the managers, took care of my truck when I went in this week. I needed an oil change, but he made sure they checked my tire pressure and all of my lights. He also personally checked a few things I had been worried about. Absolutely the most knowledgeable and friendly person ive ever met.
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5

Anonymous

I got in and out quickly. The staff were friendly and professional as usual

I got in and out quickly. The staff were friendly and professional as usual
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5

katelyn

The management was efficient, utilized a team effort to quickly and efficiently complete everything that needed to get done, wer ...

The management was efficient, utilized a team effort to quickly and efficiently complete everything that needed to get done, were all incredibly kind, explained what they were looking for and why, as well as were personable. I did not feel pressured for any services, but was well informed and my decisions were respected. The treatment did not change following. Overall, the attitudes of every worker were uplifting and kind making this a wonderful stop in my day and a place I will intentionally plan to stop in my trips between cities.
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5

E.Edwarda

The experience I had with Valvoline was my first but will not be my last. If only I could get you guys to come down on the price ...

The experience I had with Valvoline was my first but will not be my last. If only I could get you guys to come down on the price of fully synthetic oil haha. The experience was great you have very friendly, helpful employees and thank you.
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5

Carol B.

I trust the employees at Valvoline. They have always been honest and upfront with me about the services that my car needs. The ...

I trust the employees at Valvoline. They have always been honest and upfront with me about the services that my car needs. They always do a great job.
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5

CaroleE

Very professional and respectful. Great value

Very professional and respectful. Great value
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5

Klynn

Everyone was nice and courteous

Everyone was nice and courteous
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5

Brenda O.

I have been getting my oil changed at this location for many years and have always been satisfied with their service and friendl ...

I have been getting my oil changed at this location for many years and have always been satisfied with their service and friendly employees. They do a great job.
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5

Mom of 7 kids

Laith & Ethan were great. I was in and out in 11 minutes and experienced wonderful service.

Laith & Ethan were great. I was in and out in 11 minutes and experienced wonderful service.
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5

Acruz101

Best place for car maintenance and service. Had my serpentine belt replaced. Was finished ahead of quote time. Staff is the best ...

Best place for car maintenance and service. Had my serpentine belt replaced. Was finished ahead of quote time. Staff is the best I've ever seen. Great group of employees and great communication!April was wonderful!
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5

Jason R.

I would like to see enhanced options for customers bringing their own oil and filter. Paying approximately $40.00 when the sup ...

I would like to see enhanced options for customers bringing their own oil and filter. Paying approximately $40.00 when the supplies are provided is excessive and gouging to the customer. The idea that I can’t use a coupon for a discount on the service when I provide my own oil is preposterous too. A more competitive option would be to charge customers about $28.95 when they provide their own oil and filter. That would build a better experience and loyalty. In addition, I would like to be able to supply my own coolant and perform a drain and refill service. I’m happy to pay a fair price for the service but I want to use a particular type of coolant in my Acura automobiles. Small changes that would make me significantly happier.
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5

sue r

my car was serviced and i was back on the road in a timely manner. the staff took care of everything and made it an easy proces ...

my car was serviced and i was back on the road in a timely manner. the staff took care of everything and made it an easy process.
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4

aa

it was fine,,,the waiting room was cold and a bit dirty

it was fine,,,the waiting room was cold and a bit dirty
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5

ooto73

Great , friendly and FAST !!!

Great , friendly and FAST !!!
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5

Camille_A

The service was quick and the technicians were very courteous and friendly. They were all smiling and helpful. I’m a sucker for ...

The service was quick and the technicians were very courteous and friendly. They were all smiling and helpful. I’m a sucker for great customer service and I feel like I definitely got it at this Valvoline location. I’ll definitely be back for my next oil change.
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5

Shaun G

No complaints.

No complaints.
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5

Stokeszdude

I came in for an oil change and Aidan was very nice and courteous as well as the others that attended to me.

I came in for an oil change and Aidan was very nice and courteous as well as the others that attended to me.
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5

Aisha T

Everything went smoothly and the staff was more than helpful

Everything went smoothly and the staff was more than helpful
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5

igotanoilchange

Service was prompt and friendly.

Service was prompt and friendly.
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5

EngleB

It was nice seeing all the lovely faces and catching up with everyone.

It was nice seeing all the lovely faces and catching up with everyone.
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5

Shonda N.

Every time I go to Valvoline I get great customer service no matter what location. Good quality oil cause I need oil changes ver ...

Every time I go to Valvoline I get great customer service no matter what location. Good quality oil cause I need oil changes very often.
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5

Cathy H.

Fast, informative, friendly service.

Fast, informative, friendly service.
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5

Anonymous

Everyone was very knowledgeable and friendly.

Everyone was very knowledgeable and friendly.
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5

audreyb

All of the guys were highly attentive and worked extremely well together. I have never witnessed such thorough communication bet ...

All of the guys were highly attentive and worked extremely well together. I have never witnessed such thorough communication between staff and customers. They kept me informed during my wait and had wonderful attitudes the whole time. This made my wait time feel like nothing, I would have been okay to hang around even longer. Wonderful customer service all around!
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5

Rob K

Competent and friendly staff.

Competent and friendly staff.
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5

Kenneth C

Quick service and very friendly as well as explaining all details but a little on the expensive side for an oil change.

Quick service and very friendly as well as explaining all details but a little on the expensive side for an oil change.
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5

Scott

The knowledge and courtesy of the staff was great!!

The knowledge and courtesy of the staff was great!!
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5

Anonymous

I wish I remembered his name, but my attendant was wonderful! Kind, helpful, and knowledgeable.

I wish I remembered his name, but my attendant was wonderful! Kind, helpful, and knowledgeable.
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5

Tenn handyman

They knew what they were doing and knew how to do it fast a oil change and air filter change and they showed me how dirty it was ...

They knew what they were doing and knew how to do it fast a oil change and air filter change and they showed me how dirty it was instead of just saying it was dirty that was very important to me
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5

Jeff J

I had a poor experience at a Meineke earlier and thought I would try Valvoline. Good idea as the service was excellent, the wai ...

I had a poor experience at a Meineke earlier and thought I would try Valvoline. Good idea as the service was excellent, the wait was short, liked sitting in the vehicle during the oil change and the price was reasonable, especially with the $15.00 off coupon. I even went online to google and gave you all a great score.
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5

JOHN K

The employees were very nice especially the manager. They acted promptly and did a complete job.

The employees were very nice especially the manager. They acted promptly and did a complete job.
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5

Francesca b

It was great greeted respectable staff, knowledgeable reset my light

It was great greeted respectable staff, knowledgeable reset my light
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5

MsBee

Quick, efficient service. Pleasant personnel.

Quick, efficient service. Pleasant personnel.
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5

Reece M

The staff was very honest and knowledgeable. Whatever was wrong they showed me and discussed in detail what to do and even expla ...

The staff was very honest and knowledgeable. Whatever was wrong they showed me and discussed in detail what to do and even explained the cheapest way out. Can't get no better than these guys..Hats off to you.
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5

Satisfied Guest

The service was fast and the prices were great! The employees were very nice

The service was fast and the prices were great! The employees were very nice
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5

Happy Driver

Service was quick and thorough. I was able to get in and out and on with my day

Service was quick and thorough. I was able to get in and out and on with my day
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5

ML Howard

The Staff is very professional and courteous

The Staff is very professional and courteous
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5

djest

The technicians were kind and made sure I was taken care of.

The technicians were kind and made sure I was taken care of.
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4

Tom B

I stopped in for a top off. They topped my oil, but nothing else. What does a top off consist of?

I stopped in for a top off. They topped my oil, but nothing else. What does a top off consist of?
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4

Bertha Jenkins

Concerning my oil change..I was told by manager...(look like manager) I had 19.99 coupon gave him code off my phone. I ask wou ...

Concerning my oil change..I was told by manager...(look like manager) I had 19.99 coupon gave him code off my phone. I ask would it allow discountt because he said i would get 10 % off other 2 services. He tld me I could use the coupon. But In the end I was charged 44.00 oil chg...with 7.00 discount. I was very happy w service and his knowledge.
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5

Chad

The staff is very good and knowledgeable.

The staff is very good and knowledgeable.
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5

Sam F

Customer friendly and communicated about other services that were available.

Customer friendly and communicated about other services that were available.
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5

Tsega T

I was highly satisfied with my experience at Valvoline Instant Oil change because the staff were very friendly and nice. They go ...

I was highly satisfied with my experience at Valvoline Instant Oil change because the staff were very friendly and nice. They got me in and out without any issues or problems.
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4

sisteract7

Unfortunately, I had a high beam light that was out and the rep wasn’t able to get to it to replace it. It was no fault of the r ...

Unfortunately, I had a high beam light that was out and the rep wasn’t able to get to it to replace it. It was no fault of the rep as I was pressed for time. I appreciate all of the help the reps provided!
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5

Andrew W.

I was greeted very quickly. Attendant filled all fluids. Checked air & added air to tires. Everyone, I mean everyone was very co ...

I was greeted very quickly. Attendant filled all fluids. Checked air & added air to tires. Everyone, I mean everyone was very courteous & professional. I was explained extra services w/o pressure to buy.This was the best experience I’ve had.
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5

Mrutter22

Quick easy and got the job done

Quick easy and got the job done
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5

Carol

Very friendly and fast service

Very friendly and fast service
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5

AB

Great service and attitude.

Great service and attitude.
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5

Billy Howell

They were very professional and friendly and the wait was about 45 min. including the oil change not bad

They were very professional and friendly and the wait was about 45 min. including the oil change not bad
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5

Anonymous

Previously, only going to Smyrna valvoline, not once did any mechanic asked to check or ever check the air filter through my gl ...

Previously, only going to Smyrna valvoline, not once did any mechanic asked to check or ever check the air filter through my glove department. I had NO idea they offered that, until I went to Murfreesboro valvoline. Ethan, was professional, and informative of the services valvoline has to offer. I did not feel pressured at all whatsoever when learning of the services my car needs. I was in a rush to get my son to soccer practice on time, and Ethan and his team got me out of there quickly. I think i will continue to visit this location from now on. Thanks!
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5

Teresa C

Great service

Great service
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3

Anonymous

This vehicle was traded in almost two years ago...we haven't owned it since

This vehicle was traded in almost two years ago...we haven't owned it since
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4

Kevin F

It was not as smooth as other times. It took just a little longer than usual

It was not as smooth as other times. It took just a little longer than usual
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5

Coach Field

The Staff was great.

The Staff was great.
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5

kellielp

very efficient

very efficient
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5

Jasmin R

All staff were really nice. They had smiles on their faces and asked if I had questions.

All staff were really nice. They had smiles on their faces and asked if I had questions.
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5

Dennis F.

i enjoy the energy and professionalism of the young crew

i enjoy the energy and professionalism of the young crew
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5

Tprather

Everything was great! The staff are extremely knowledgeable of any type of vehicle!

Everything was great! The staff are extremely knowledgeable of any type of vehicle!
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5

Gracee

Everyone was super nice and it was super quick although I kinda wish it had taken longer cause Julian was super sweet and charmi ...

Everyone was super nice and it was super quick although I kinda wish it had taken longer cause Julian was super sweet and charming and made the whole process feel like it took no time at all! A+ :)
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5

Jim L.

Staff went above and beyond to help with changing headlights on my Prius, which is no easy task.

Staff went above and beyond to help with changing headlights on my Prius, which is no easy task.
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5

nels2620

The attendants were knowledgeable and courteous ... they worked together... went through their checklist and ensured that everyt ...

The attendants were knowledgeable and courteous ... they worked together... went through their checklist and ensured that everything was checked and completed in a timely manner. Very please with the service.
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5

Happy customer

Because doing my oil change the undercarriage guy informed me I had oil around my oil pan and gave me the I form on a mechanica ...

Because doing my oil change the undercarriage guy informed me I had oil around my oil pan and gave me the I form on a mechanical person to go see and have it checked out
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5

Gary M

Quality service and staff

Quality service and staff
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5

Landie

They checked out my car and gave me great advice. Also it doesn't hurt to have a hottie like William to talk with. He can work o ...

They checked out my car and gave me great advice. Also it doesn't hurt to have a hottie like William to talk with. He can work on my car anytime! :-D
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5

Terry a

The staff were wonderful. I was very satisfied with the service and was impressed on how the business ran. I’m moved from Califo ...

The staff were wonderful. I was very satisfied with the service and was impressed on how the business ran. I’m moved from California last August and I wish they had places like this there.
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5

ElizabethH

Everyone was very kind and helpful. They explained everything and I never felt pressured to purchase additional services. Thank ...

Everyone was very kind and helpful. They explained everything and I never felt pressured to purchase additional services. Thank you!
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5

Middle48

Great customer service- it was a long wait but it was busy Sunday. The person ringing me up talked “a lot”- I felt like this slo ...

Great customer service- it was a long wait but it was busy Sunday. The person ringing me up talked “a lot”- I felt like this slowed the process a bit.
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3

Morawnik

I told them I just needed the oil changed and nothing else but they still tried to get me to replace things

I told them I just needed the oil changed and nothing else but they still tried to get me to replace things
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5

Heather

I like the value of the oil change and the friendliness of the staff

I like the value of the oil change and the friendliness of the staff
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5

Suz

The employees were so knowledgeable. They were so friendly!!

The employees were so knowledgeable. They were so friendly!!
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5

JayneP

The oil cap broke while they were removing it and everyone there came and apologized for the circumstance and my wait. Even tho ...

The oil cap broke while they were removing it and everyone there came and apologized for the circumstance and my wait. Even those not involved in the service of my vehicle came by to apologize. I was there an hour and a half for an oil change and headlight change. They gave me a discount on my bill for my inconvenience.
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4

Mr . Jones

New faces each time in

New faces each time in
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5

HP

There were two young men that explained everything single step in the process of working on my vehicle. Very knowledgeable and p ...

There were two young men that explained everything single step in the process of working on my vehicle. Very knowledgeable and professional.
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5

Shanell

Friendly staffClear explanation of services provided and services neededPrompt serviceEarly open times

Friendly staffClear explanation of services provided and services neededPrompt serviceEarly open times
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5

Sha

I always come here because the customer service is wonderful. Everyone who worked on March 2, 2019 at 7:00am made me want to com ...

I always come here because the customer service is wonderful. Everyone who worked on March 2, 2019 at 7:00am made me want to come back. I forgot everyone's name and I looked at my receipt and still didn't see the names. They did a great job. Anytime I come here they are always welcoming, informative, and happy. I never feel like someone got over on me being that I am a woman. They explain everything I don't understand. Any questions I have they always answer. Never be pressure me to buy anything. I always get work done on my car here and I have never had any problems afterwards. Kudos to all the workers. Great service. I give you all 10 stars. I didn't even have to wait. I could carry on with the rest of my day. I didn't have to sit all day waiting on my car. This is the best place ever hands down! You all Rock! Keep up the great work.
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1

Alexis L.

I go to valvoline for everything, for multiple different vehicles. Therefore, I know what to expect. But here’s the thing, I hav ...

I go to valvoline for everything, for multiple different vehicles. Therefore, I know what to expect. But here’s the thing, I have never been so disappointed with a service in my life. My tire air pressure, wipers, breaklights, engine filter, nor cabin air filters were checked. Not to mention, my oil light wasn’t reset inside of my car. The technician handling customer service was hardly around, he was standing to the side talking to other people. I didn’t even know that my oil change was over until he told me to pull out. I was very confused, because as mentioned, I know the service I received wasn’t appropriate for what I should have gotten. No one informed me of any prices or anything. It was the worst customer service I have ever experienced. I am incredibly disappointed with the lack of care taken with me and my car. I will be using someone else for an oil change from here on out, because my service was inappropriate and not taken care of.
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4

Steve S

Charged for oil change, Then when looked at online bill there was a $2.00 extra oil charge. Was not told about that. assumed tha ...

Charged for oil change, Then when looked at online bill there was a $2.00 extra oil charge. Was not told about that. assumed that was included with oil change price!
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5

John G

Quick service, but also staff went through the full review for my vehicle. They made suggestions where needed, and showed me whe ...

Quick service, but also staff went through the full review for my vehicle. They made suggestions where needed, and showed me where the current status is good and no work is needed.
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5

Mn

All of the staff was amazing!! Wonderful experience!

All of the staff was amazing!! Wonderful experience!
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5

Wardog26

Great people working

Great people working
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4

LauraEE

$70 for an oil change on a basic vehicle. No turbo, nothing fancy. Wayyy too much. Going to look for somewhere cheaper, even tho ...

$70 for an oil change on a basic vehicle. No turbo, nothing fancy. Wayyy too much. Going to look for somewhere cheaper, even though the workers were very polite.
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5

Jim D

Had the wifes minivan and noticed the oil change was way overdue. Google on my phone pulled up a Valvolime Coupon. Upon arrival ...

Had the wifes minivan and noticed the oil change was way overdue. Google on my phone pulled up a Valvolime Coupon. Upon arrival - and despite a monsoon - a gent came outside to direct me to the center bay. Told him I had a coupon, he said “great, we’ll have you in there in a couple minutes” and said I could stay in the car. Another guy walked me through the services and I had just had the Transmission serviced. All told it couldn’t have been any less pressure or faster or more well done.
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4

Chrissy

Nothing within the staff's control could have improved my experience. They were all great; it was just busy, and there was a tra ...

Nothing within the staff's control could have improved my experience. They were all great; it was just busy, and there was a trainee, so the wait was a little long, but the service was terrific.
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5

Will R

Quick service once I got inside.

Quick service once I got inside.
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1

cta15

only waited because of how busy it was...they also told me how long it would be and I actually got through quicker.

only waited because of how busy it was...they also told me how long it would be and I actually got through quicker.
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4

Jse563

The pricing is extremely high. The cost of an oil change is over double the cost of buying the materials myself. I only use your ...

The pricing is extremely high. The cost of an oil change is over double the cost of buying the materials myself. I only use your service when I am unable to change my own oil due to weather. The only positive point I see is convenience.
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5

Svt95

This is one business that does it right consistently!Please take great care of your employees,they got you here!

This is one business that does it right consistently!Please take great care of your employees,they got you here!
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5

Kim O

The gentlemen who initially helped me gave customer service

The gentlemen who initially helped me gave customer service
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5

william p

Always fast and friendly service. In and out quickly and you don't have to schedule an appointment.

Always fast and friendly service. In and out quickly and you don't have to schedule an appointment.
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5

KS

The staff was very nice and explained various upgrades and options without pressuring me into spending more. It was quick and co ...

The staff was very nice and explained various upgrades and options without pressuring me into spending more. It was quick and convenient!
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4

robsmom

Had to wait over 2 hours before having my oil changed.

Had to wait over 2 hours before having my oil changed.
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5

Marandaw

I liked how the technicians would call out everything as they did it so everyone knew what had been done and that their checklis ...

I liked how the technicians would call out everything as they did it so everyone knew what had been done and that their checklist had been completed. They communicated great with each other. And I could see them on through the camera on the monitor so I knew what they were doing as well. Very thorough.
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5

Toni M

Great service. The work on car was done quickly and accurately. Friendly staff.

Great service. The work on car was done quickly and accurately. Friendly staff.
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5

Tina F

Great staff

Great staff
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5

Jonathan F.

Great customer service, quick service

Great customer service, quick service
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5

De’ P

Hi! Everyone was really nice & personable. Thanks!

Hi! Everyone was really nice & personable. Thanks!
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4

Robert C

Too much money for the service

Too much money for the service
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5

Pheezy

Quick experience

Quick experience
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5

CM44

As soon as I pulled up, I was able to pull into the bay and the staff immediately started working on getting me taken care of. M ...

As soon as I pulled up, I was able to pull into the bay and the staff immediately started working on getting me taken care of. My oil was changed in a very timely manner and I was not pressured into buying anything else I didn't ask for. It was one of the best experiences I've had getting my oil changed.
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5

Boola

The staff was very friendly & courteous. Tire went flat while in line. They aired up but would not hold air. I had picked up a p ...

The staff was very friendly & courteous. Tire went flat while in line. They aired up but would not hold air. I had picked up a piece of metal. They put my full size spare on vehicle for me.
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5

Lisa W.

The employees are always friendly and well-spoken. They chat up about the weather or my car or whatever. Just always polite.

The employees are always friendly and well-spoken. They chat up about the weather or my car or whatever. Just always polite.
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4

Classified.

I was not highly satisfied because I have a white car and there was all type of oil residue on my vehicle and I had just washed ...

I was not highly satisfied because I have a white car and there was all type of oil residue on my vehicle and I had just washed it before getting my oil changed.
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5

Frances F

People were friendly courteous, and very professional. Love that they check everything and let you know what needs done but do n ...

People were friendly courteous, and very professional. Love that they check everything and let you know what needs done but do not pressure you to have those things don, very informative. All around great experience!
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5

Anji c

Bailey was very friendly and knowledgeable and suggested other services that could benefit my car.

Bailey was very friendly and knowledgeable and suggested other services that could benefit my car.
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5

Jesseo

The staff was very kind and welcoming. The service was very quick when work began on my vehicle.

The staff was very kind and welcoming. The service was very quick when work began on my vehicle.
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4

Koolaid91

Waited outside for 45 minutes and only was 3rd in line and when I got into the bay they just clicked a bunch on things they said ...

Waited outside for 45 minutes and only was 3rd in line and when I got into the bay they just clicked a bunch on things they said I needed like a tire rotation but if they would have looked I had just bought new tires and the stickers were still on the tire
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4

Peter

1/2 hour to change oil probably little too long but acceptable. Might be understaffed at peak times

1/2 hour to change oil probably little too long but acceptable. Might be understaffed at peak times
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2

Wes

The oil skirt removed for service was not reapplied properly. Came loose during drive home. This is the second time in a year th ...

The oil skirt removed for service was not reapplied properly. Came loose during drive home. This is the second time in a year this has happened, although not at this store.
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5

Anonymous

I was met when I drove up by the Manager. He told me he had ordered oil filters for my vehicle but they weren't in...he gave me ...

I was met when I drove up by the Manager. He told me he had ordered oil filters for my vehicle but they weren't in...he gave me options and I totally appreciated that.
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5

GH

Knowledgeable employees, great teamwork among employees, and keeping me in the loop for every step

Knowledgeable employees, great teamwork among employees, and keeping me in the loop for every step
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5

Candy

The guy was great. I had a bad experience with the one in Smyrna two days prior.

The guy was great. I had a bad experience with the one in Smyrna two days prior.
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5

RK

I keep going back to this location and I am very pleased with the service everytime. Would definitely recommend to anyone local ...

I keep going back to this location and I am very pleased with the service everytime. Would definitely recommend to anyone local needing an oil change for sure. The guys are friendly and have a great comradey as well!
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5

Cathie

The person who waited on me was exceptionally friendly. He had moved here from Las Vegas.

The person who waited on me was exceptionally friendly. He had moved here from Las Vegas.
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4

Crb

My tag tail light was out. They started to change the light and realized they did not have the appropriate bulb in stock.

My tag tail light was out. They started to change the light and realized they did not have the appropriate bulb in stock.
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5

Jesse D

They did a great job overall

They did a great job overall
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4

Phillipst

Price was high, but I did have a groupon that helped. After the groupon I paid what I typically pay for oil change.

Price was high, but I did have a groupon that helped. After the groupon I paid what I typically pay for oil change.
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5

David C

The staff greeted me probably were very professional and completed oil change and a swift safe manner. And gave me a 10% discoun ...

The staff greeted me probably were very professional and completed oil change and a swift safe manner. And gave me a 10% discount.
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3

Allan .

felt like because it was the end of the night and they were getting ready to close that they rushed me out

felt like because it was the end of the night and they were getting ready to close that they rushed me out
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5

S.T.

No pressured sales.The staff are friendly. They explain everything. I feel I can trust them to do the work correctly.

No pressured sales.The staff are friendly. They explain everything. I feel I can trust them to do the work correctly.
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3

Wess C.

One customer ahead of me when I pulled up. Had to wait outside for 50min. Pulled inside for oil change and tire rotation. Oil ch ...

One customer ahead of me when I pulled up. Had to wait outside for 50min. Pulled inside for oil change and tire rotation. Oil change took 35min. Went to the waiting room for tire rotation which took and additional 22min. ( 1 hour and 47 minutes) totally unacceptable...Your ad "15 minute instant oil change" You can't do it in 15min. and it certainly is no where near instant...
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5

Brad B

The staff is always great. I only get my oil changed at the VIOC in Murfreesboro. When I time it right, I am in and out in abo ...

The staff is always great. I only get my oil changed at the VIOC in Murfreesboro. When I time it right, I am in and out in about 20 minutes. I am highly satisfied with the service and team at my VIOC.
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5

Toni M

They were very professional and courteous. Recommend that I change a filter that I had forgotten to do last time.

They were very professional and courteous. Recommend that I change a filter that I had forgotten to do last time.
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5

Ken J.

Always friendly, professional, knowledgeable, and efficient.

Always friendly, professional, knowledgeable, and efficient.
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5

Becky B.

in and out as quick as possible.

in and out as quick as possible.
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5

Nisha C

Because i love the guys there! They all do a wonderful job and make sure I’m knowledgeable about my car and what it needs !

Because i love the guys there! They all do a wonderful job and make sure I’m knowledgeable about my car and what it needs !
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5

Khaleel Majdalawia

Speed and clean

Speed and clean
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5

Craig

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff
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5

Bridgett C

They talked to me about all the work that needed to be done. Friendly and efficient.

They talked to me about all the work that needed to be done. Friendly and efficient.
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5

SuzW

Good service

Good service
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5

AB

Very good

Very good
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4

LizM

It was fine!

It was fine!
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5

Sally

On this night in Bay 3 the two gentlemen working on my car were very professional I forgot their names I wish I had them so I co ...

On this night in Bay 3 the two gentlemen working on my car were very professional I forgot their names I wish I had them so I could mention them.. thank you Valvoline if you look back at the time and he was working you could figure it out and give them credit awesome job good job boys..
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5

Charlie J

demonstrated excellent customer service, friendly, and knowledgeableon how to service my vehicle.

demonstrated excellent customer service, friendly, and knowledgeableon how to service my vehicle.
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5

Alyssa B

The staff were very informative and helpful. The main guy that was helping me was still learning about his position so I got to ...

The staff were very informative and helpful. The main guy that was helping me was still learning about his position so I got to learn stuff with him. It was pretty slow at the time i went, so I got to talk to the staff some and they were super sweet and funny. They made me feel very welcome and broke down information very well for me. I appreciate the honest opinion they gave me for my vehicle without pressuring me to buy anything.
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5

Anonymous

This visit was the quickest I've had. I had the same service done (oil change) but the process went significantly faster. I'm no ...

This visit was the quickest I've had. I had the same service done (oil change) but the process went significantly faster. I'm not sure why, perhaps there were more employees?? In any case, it was nice. I was expected 45 mins to an hour but it was maybe 20 minutes!
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4

Kevin F

I would have wanted the price to be a little lower especially considering I had a $5 coupon.

I would have wanted the price to be a little lower especially considering I had a $5 coupon.
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5

DavidP

I always use this store for my oil changes and I even trust them with my 1956 Chevrolet car.

I always use this store for my oil changes and I even trust them with my 1956 Chevrolet car.
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5

Anonymous

The service is friendly and fast. The employees are friendly and very knowledgeable of their job.

The service is friendly and fast. The employees are friendly and very knowledgeable of their job.
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5

Ah Choo

I am a repeat customer. And would love to be able to pat less for an oil change. I would suggest a 'loyalty' program ESPECIALLY ...

I am a repeat customer. And would love to be able to pat less for an oil change. I would suggest a 'loyalty' program ESPECIALLY for seniors on a VERY LIMITED budget. Publix did away from their discount Wednesday for seniors and those at the Senior Center on St Clair are VERY UNHAPPY over such a decision! The discounts on the internet just NOT enough of a discount! I am concerned that I may have to shop around for oil change prices!
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5

A Reed

All of the employees were friendly and willing to help. I have been coming to this Valvoline for many years, and I am always imp ...

All of the employees were friendly and willing to help. I have been coming to this Valvoline for many years, and I am always impressed by their treatment of customers.
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4

Breannebritney

I guess it’s pricing was very high because I have a different car. Usually it’s not $70 for a standard oil change.. maybe the pr ...

I guess it’s pricing was very high because I have a different car. Usually it’s not $70 for a standard oil change.. maybe the price increased since the last time I had been. But I enjoy that they offer other products based on the need of my car!
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4

PackAttack12

We ended up waiting over an hour with 3 cars ahead it was a busy Saturday which is understandable.

We ended up waiting over an hour with 3 cars ahead it was a busy Saturday which is understandable.
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5

Stacie W

Everyone was super friendly- especially the manager Zach and Evan. They also jumped my battery off for me when it died. They off ...

Everyone was super friendly- especially the manager Zach and Evan. They also jumped my battery off for me when it died. They offered their batteries, but I chose to take it home first. Great service!
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5

opnrd

service

service
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5

FaithF

The staff is extremely knowledgeable, helpful and friendly. My son visited on Friday 11/09/2018 and I went with him. The staff w ...

The staff is extremely knowledgeable, helpful and friendly. My son visited on Friday 11/09/2018 and I went with him. The staff was so great that I recommended this place to my grandmother. We went to get her oil changed 11/13/2018 because the staff was so great. Keep doing what you are doing, you guys are awesome!
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5

Lori M.

The efficiency was top notch

The efficiency was top notch
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5

Brittany

I felt the staff at this location were great. They were all super friendly and over compensated in my opinion. Even though I had ...

I felt the staff at this location were great. They were all super friendly and over compensated in my opinion. Even though I had to wait a while I was directed to change lines twice so they could get me in as quickly as possible which was very appreciated. I truly feel these guys rocked customer service!
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5

Angela B.

I have used the oil change at this place for several years now and every time the people there are always curtis and friendly. A ...

I have used the oil change at this place for several years now and every time the people there are always curtis and friendly. Always recommend Valvoline Instant Oil Change !A. Brown
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4

Dolphineous1

The wait was long but I was there at 5pm on a Friday. It’s understandable. The staffed seemed a little stressed but again unders ...

The wait was long but I was there at 5pm on a Friday. It’s understandable. The staffed seemed a little stressed but again understandable.
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5

Tony p

Very knowledgeable and friendly staff

Very knowledgeable and friendly staff
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5

Caleb

Good service

Good service
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5

Kari V

This was the 3rd or 4th visit on this vehicle at this location and the staff is ALWAYS hands down friendly. They are very knowle ...

This was the 3rd or 4th visit on this vehicle at this location and the staff is ALWAYS hands down friendly. They are very knowledgeable and very quick. Will always come back!
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5

Jenna e

Professional workers, very polite and informative.

Professional workers, very polite and informative.
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4

Adrian S.

There are no more 19.99 coupons anymore

There are no more 19.99 coupons anymore
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5

Jeannie J

The person who helped me was very courteous and helpful...and quick!

The person who helped me was very courteous and helpful...and quick!
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5

Mahmoud Baher

The young lady who took care of me was very nice excellent service.

The young lady who took care of me was very nice excellent service.
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5

Kristi H.

This was my first time at Valvoline but it will most certainly not be my last. The staff was knowledgable and highly efficient, ...

This was my first time at Valvoline but it will most certainly not be my last. The staff was knowledgable and highly efficient, finishing my oil change in less than 10 minutes. I have never had an oil change be completed that quickly, so I was impressed. My CSR was incredibly friendly and made my short experience a pleasure.
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5

Lillie B

Able to stay in my car. Friendly employees the price is right,and I can use coupons. I will return for my next oil change.

Able to stay in my car. Friendly employees the price is right,and I can use coupons. I will return for my next oil change.
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4

jeff

Told me a higher priced oil was recommended and when I asked about 5w30 vs 10w30 nothing was said I had to ask which one was o ...

Told me a higher priced oil was recommended and when I asked about 5w30 vs 10w30 nothing was said I had to ask which one was ok
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5

Jennifer S.

quick, courteous, not overbearing on offering additional services. Had an energy about service with the shouting between employ ...

quick, courteous, not overbearing on offering additional services. Had an energy about service with the shouting between employees.
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5

David I

Once in stall-quick service and tech did thorough check of vehicle even took air filter out to show me even though knew had no r ...

Once in stall-quick service and tech did thorough check of vehicle even took air filter out to show me even though knew had no replacement in stock. Awesome job done by all staff
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5

Anonymous

Staff was amazing. Blonde headed girl that was soon leaving for boot camp has always been great. She is very hospitable.

Staff was amazing. Blonde headed girl that was soon leaving for boot camp has always been great. She is very hospitable.
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5

Kim b

No wait and everyone was friendly

No wait and everyone was friendly
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5

Anonymous

Young lady that was in charge of my service was outstanding. Very knowledgeable, friendly, and helpful.

Young lady that was in charge of my service was outstanding. Very knowledgeable, friendly, and helpful.
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5

James w

Very friendly ; discussed other things we needed . Polite; . Quick . Outstanding service.

Very friendly ; discussed other things we needed . Polite; . Quick . Outstanding service.
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4

Steven T

I did have a long wait that I know was due to the large amount of vehicles at this location. My other issue is one of the techni ...

I did have a long wait that I know was due to the large amount of vehicles at this location. My other issue is one of the technicians dropped a screw to my air filter in my engine bay which added time to the service for them to locate it. I know both these situations are out of Valvoline's control and is understandable issues.
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5

Slt

Good friendly service

Good friendly service
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5

Tim C

It was convenient, quick, friendly service.

It was convenient, quick, friendly service.
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5

Cali

Fast, easy, & affordable

Fast, easy, & affordable
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5

Curtis p

Its was without a doubt the best experience I have ever had. I plan on taking all 4 of my cars to this location from now on.

Its was without a doubt the best experience I have ever had. I plan on taking all 4 of my cars to this location from now on.
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5

Nicholas

The staff was very friendly and kept you informed of everything going on.

The staff was very friendly and kept you informed of everything going on.
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5

Brandi J

I am very satisfied with Valvoline Instant Oil Change due to all the employees were very helpful and friendly and have great cus ...

I am very satisfied with Valvoline Instant Oil Change due to all the employees were very helpful and friendly and have great customer service skills and the manager at the location on South Rutherford Boulevard was very very nice and helpful and very informative of everything about my vehicle and I believe that he needs to be recognized for his great customer service skills that he used and I will definitely use this oil lube facility for all of my future needs and I will definitely recommend all of my family and friends and co-workers to use Valvoline Instant Oil Change to bring business to y'all because y'all did a fantastic job on taking care of me as a customer and my vehicle
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4

Michael

Just tired of them trying to sell other stuff then what I ask for .If I needed the other I would ask for it.

Just tired of them trying to sell other stuff then what I ask for .If I needed the other I would ask for it.
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5

Nicole R

Everyone there is very quick and very nice. Definitely look forward to getting my oil change every time at valvoline.

Everyone there is very quick and very nice. Definitely look forward to getting my oil change every time at valvoline.
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3

Anonymous

Price was way, way to high. Paying more than $70.00 for an oil change is way too much!Should not pay more than $25.00 for just ...

Price was way, way to high. Paying more than $70.00 for an oil change is way too much!Should not pay more than $25.00 for just a oil change. I've been going to this place for four years and never payed this much..
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4

Olay L

They weren’t as up front about the pricing until I asked for the pricing.

They weren’t as up front about the pricing until I asked for the pricing.
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5

DH

good service once got into a bay.

good service once got into a bay.
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3

As

I was in the bay for over 20 mins. The bay next to me were able to finish a car that came in after me before my car was done.

I was in the bay for over 20 mins. The bay next to me were able to finish a car that came in after me before my car was done.
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4

Pd2much

102.00 for an oil change is crazy. I will not use this company again.

102.00 for an oil change is crazy. I will not use this company again.
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5

Amber W.

Employees were very friendly and explained everything they were doing.

Employees were very friendly and explained everything they were doing.
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5

Shannon M.

Zack, the manager was absolutely fantastic. I loved hearing about his family and how nice he was. I trusted him 1000%.

Zack, the manager was absolutely fantastic. I loved hearing about his family and how nice he was. I trusted him 1000%.
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5

Tony

The staff was very nice and knowledgeable.

The staff was very nice and knowledgeable.
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5

JMcCavanagh

Very friendly staff. Treated me like a friend and I just met them. Felt great and will definitely return.

Very friendly staff. Treated me like a friend and I just met them. Felt great and will definitely return.
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5

Todd S

Everybody was very polite and professional. I didn’t have to wait any longer than expected and price was good.

Everybody was very polite and professional. I didn’t have to wait any longer than expected and price was good.
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5

Donna G.

My experience at Valvoline was excellent. I needed a part. They called and ordered the part and had it brought to the oil servi ...

My experience at Valvoline was excellent. I needed a part. They called and ordered the part and had it brought to the oil service center and put it in my car. They were very friendly and very thorough!
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3

Ray M

Long wait time and very expensive compared to other similar services.

Long wait time and very expensive compared to other similar services.
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4

Brandensdad

Seems as though the oil change is a way to get you in the door to sell you anything else.

Seems as though the oil change is a way to get you in the door to sell you anything else.
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3

Mark R.

The wait was far too long. I waited about 20 minutes to get into a service bay. When I pulled up, there was one one vehicle in ...

The wait was far too long. I waited about 20 minutes to get into a service bay. When I pulled up, there was one one vehicle in each of 3 bays with no other vehicles waiting. The service time once inside the bay was also too long.
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4

no

Busy and efficient

Busy and efficient
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5

thomas m

good service

good service
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2

BrianB

It took way too long to get my vehicle into the bay and I was charged $47 for a standard oil change

It took way too long to get my vehicle into the bay and I was charged $47 for a standard oil change
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5

Sandy

Curtious staff. Explained service

Curtious staff. Explained service
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5

Harley

Johnny was very nice and helpful! They were thorough but didn’t pressure me to get other services that weren’t a necessity. I wa ...

Johnny was very nice and helpful! They were thorough but didn’t pressure me to get other services that weren’t a necessity. I was very pleased!
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5

Jada M

Fast service and friendly/knowledgeable workers.

Fast service and friendly/knowledgeable workers.
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5

ChrisL

My services were taken care of by a very professional staff. Everything was done in less than 15 minutes but I didn’t feel like ...

My services were taken care of by a very professional staff. Everything was done in less than 15 minutes but I didn’t feel like they rushed on any part of the job.
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4

William Davis

I'll never give a high rated it was about average and I would expect for the money I expected to spend.

I'll never give a high rated it was about average and I would expect for the money I expected to spend.
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5

Mary L. h

Everyone was very professional and courteous.

Everyone was very professional and courteous.
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4

Mkirk

Not the last time i visited but the time before I came in to get an oil change, I had not had any problems with my car battery u ...

Not the last time i visited but the time before I came in to get an oil change, I had not had any problems with my car battery until I came in to get my oil changed then all of the sudden my car wouldn’t start. After much effort from the staff my car started and they told me I needed to get a new battery. I went and got a second opinion and got my battery reading and it was completely normal and hasn’t caused a problem since. Due to the friendliness and well mannered staff, i still want to come back, I believe there might of been a mistake with my battery but all is well and I still will be returning
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5

Darrian

Coupon for oil change made it super cheap

Coupon for oil change made it super cheap
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5

Anonymous

The staff worked as a team, shared what they were doing, allowed me to make decisions concerning air filters after they made a r ...

The staff worked as a team, shared what they were doing, allowed me to make decisions concerning air filters after they made a recommendation, were friendly, polite, articulate, energetic. It was a Sunday and they had a line of cars waiting. Each customer was greeted and made welcome
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5

cwvw

I was hesitant about taking our honda to valvoline for 60.000 mile major service they did a wonderful job !

I was hesitant about taking our honda to valvoline for 60.000 mile major service they did a wonderful job !
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5

Kayla B

It was quick, they were friendly and knowledgeable. They got it done in a timely manner and I will definitely be back!

It was quick, they were friendly and knowledgeable. They got it done in a timely manner and I will definitely be back!
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5

TNTP

Staff was friendly and courteous. Oil change was done in about 10 minutes. Good price w coupon.

Staff was friendly and courteous. Oil change was done in about 10 minutes. Good price w coupon.
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5

Kaleigh C.

Coty McMurtry, our technician, was fabulous. He was quick, knowledgeable, and very attentive. This is the second time he’s been ...

Coty McMurtry, our technician, was fabulous. He was quick, knowledgeable, and very attentive. This is the second time he’s been assigned to the bay I’ve gone in, and he has been an absolute joy to work with. What a great hire, Valvoline.
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4

ColemanP

There seemed to be some inexperienced technicians working on my truck.I do understand on the job training though. I did wait ou ...

There seemed to be some inexperienced technicians working on my truck.I do understand on the job training though. I did wait outside for around 15 minutes. Sometimes it seemed the focus wasn't on getting the job done.
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5

Damien C

Friendly staff, reasonable timing, and job done right

Friendly staff, reasonable timing, and job done right
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4

Mark M.

Lane 3 was blocked by a transfer truck. Lane 2 had a long wait. I was moved from Lane 1 to Lane 2 by the staff to expedite my se ...

Lane 3 was blocked by a transfer truck. Lane 2 had a long wait. I was moved from Lane 1 to Lane 2 by the staff to expedite my service. Greatly appreciated.
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5

Rodman B

I drive 50 miles to work everyday and I'm in the Valvoline oil change shop often. I have never had a problem. All the guys seem ...

I drive 50 miles to work everyday and I'm in the Valvoline oil change shop often. I have never had a problem. All the guys seem very professional they are always in the uniform and the addition of the camera to watch the oil change guy with all the things going on on the internet should give everyone a feeling of comfort even though I've never doubted them whatsoever.
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5

Maria T.

staff was courteous, informative, quick service

staff was courteous, informative, quick service
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5

Toni M

Great service- friendly staff- told me what and when to service specific items for the next visit. This is very helpful.

Great service- friendly staff- told me what and when to service specific items for the next visit. This is very helpful.
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5

Ace L.

Great customer service. Staff was friendly and took time to explain services as well as interact with their customers

Great customer service. Staff was friendly and took time to explain services as well as interact with their customers
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5

Diane J

Friendly, wanting to make sure I was satisfied. No pressure.

Friendly, wanting to make sure I was satisfied. No pressure.
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4

Haley

They did everything I needed them to do

They did everything I needed them to do
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4

Anonymous

I normally take mine to the Honda dealership and get synthetic oil and it is LESS THAN 1/2 the price you charge. That is my onl ...

I normally take mine to the Honda dealership and get synthetic oil and it is LESS THAN 1/2 the price you charge. That is my only complaint.
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5

Dennis F

I use this ctr for both vehicles on every service. We have always been satisfied with service and professionalism.

I use this ctr for both vehicles on every service. We have always been satisfied with service and professionalism.
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5

Josh F

Everything went great. It's way to hot for the men and women working though. You need a solution for them... they work hard for ...

Everything went great. It's way to hot for the men and women working though. You need a solution for them... they work hard for you and deserve better than that.
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4

BubbaB

How I feel

How I feel
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5

Anonymous

Everyone was very professional

Everyone was very professional
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4

JA

I have gotten the same oil change for the last 2 years but the price is never the same!!! Usually it’s wkthin a few dollars but ...

I have gotten the same oil change for the last 2 years but the price is never the same!!! Usually it’s wkthin a few dollars but the last 2 visits has resulted in $10 higher price! I do not understand the inconsistency
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5

Wendell F.

Great experience

Great experience
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4

Matt P.

The associate I dealt with was not very friendly.

The associate I dealt with was not very friendly.
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5

Cws

The staff worked quickly...when I told them one of my wipers was streaking , I was told it was still under warranty and asked if ...

The staff worked quickly...when I told them one of my wipers was streaking , I was told it was still under warranty and asked if I wanted to replace it. Very caring staff.
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5

Tony P

Very professional!!!

Very professional!!!
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5

Susan B

Service was good, overall satusfactory experience

Service was good, overall satusfactory experience
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5

A . J . Sanford

I got fast , and curtious service .

I got fast , and curtious service .
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5

Robert J. Green Jr.

Very courteous, professional and knowledgeable staff and we were in and out in 25 minutes.Only thing was it seemed a little pric ...

Very courteous, professional and knowledgeable staff and we were in and out in 25 minutes.Only thing was it seemed a little pricey even after a $10 off discount coupon.Hae received same service at other similar businesses for under $50. Understand they may not offer as many extra options or have as many tech's employed on location.
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5

TDF

Quick, competent service.

Quick, competent service.
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5

Heath H.

People were prompt and courteous. Explained all of what they did and where doing. Casey was very nice, she came to my car many t ...

People were prompt and courteous. Explained all of what they did and where doing. Casey was very nice, she came to my car many time asking if I needed anything while I was waiting.
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4

Bigvan

O was satisfied i hit the wrong button.

O was satisfied i hit the wrong button.
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5

FDK18

The entire process ran smoothly as expected. The service was helpful, friendly and pressure free. All my questions were answered ...

The entire process ran smoothly as expected. The service was helpful, friendly and pressure free. All my questions were answered promptly and knowledgeably.
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5

JMiller

All the people call me Sir or Mr. Miller And were very respectful and working hard in the heat.

All the people call me Sir or Mr. Miller And were very respectful and working hard in the heat.
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5

Halie

They let me know in advance how long it would take and how long the wait is. They were very fast and efficient. Made sure I was ...

They let me know in advance how long it would take and how long the wait is. They were very fast and efficient. Made sure I was happy.
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5

Beverly Atkins

They were very friendly and kept me informed about my vehicle as they did the oil changed. They noticed a tag light out and got ...

They were very friendly and kept me informed about my vehicle as they did the oil changed. They noticed a tag light out and got that changed for me. They were very fast with their work but still kept focus on the customer!!
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5

Josh

First off - I was in and out in 15 minutes! Also, the guys on duty were very prompt and polite and even held the door open when ...

First off - I was in and out in 15 minutes! Also, the guys on duty were very prompt and polite and even held the door open when I took my kids to the restroom. Excellent service.
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5

TCS

Very courteous and the service is always exceptional. Never have any problems.

Very courteous and the service is always exceptional. Never have any problems.
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5

Andy A.

My CSR was Keith. He was patient with me and my car. I knew my car was in good hands when speaking with him. Keith talked with m ...

My CSR was Keith. He was patient with me and my car. I knew my car was in good hands when speaking with him. Keith talked with me about my cabin filter and another filter as well. We talked about maintenance and how best to do so. I enjoyed my experience and wish that I could steal Keith and his talent away. You guys will continue to have my business.
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5

Diana W.

Good Service, good prices

Good Service, good prices
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5

Ted

The staff was prompt with greeting me and advising me of the time it will take based on the cars ahead of mine. The staff were e ...

The staff was prompt with greeting me and advising me of the time it will take based on the cars ahead of mine. The staff were efficient and working as a team to get the customers through and with accuracy. The gentleman that help me specifically, was very pertand knowledgeable.
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5

M. Haver

The staff was friendly, knowledgeable and made it a pleasant experience.

The staff was friendly, knowledgeable and made it a pleasant experience.
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5

Chris N

Once I was in the service center, my oil change was completed very quickly

Once I was in the service center, my oil change was completed very quickly
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5

CC

People were very friendly but professional Did not push services not needed

People were very friendly but professional Did not push services not needed
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5

Ab2012

Simply great.

Simply great.
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5

Erin RS

employees were very courteous and prompt.

employees were very courteous and prompt.
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5

Dean

the guys were friendly and they move fast. It's like a well oiled machine (see what I did there?)

the guys were friendly and they move fast. It's like a well oiled machine (see what I did there?)
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5

DB

Good friendly customer service. Concern about hot weather and two people reminded me of the waiting room. I did not realize ho ...

Good friendly customer service. Concern about hot weather and two people reminded me of the waiting room. I did not realize how hot I was and enjoyed the cool room. Listed upcoming needed procedures so I could choose the one needed because not enough funds to do all.
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5

BigD

Just got off work, I was tired. Didn't have to wait. Rolled in about 630 left at 645.

Just got off work, I was tired. Didn't have to wait. Rolled in about 630 left at 645.
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5

Anonymous

They actually verified the proper type of oil an communicated to me

They actually verified the proper type of oil an communicated to me
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5

Lee

I went to a Mobil Lube Center in this area and left my car for an oil change. Returning two hours later, the one attendant at t ...

I went to a Mobil Lube Center in this area and left my car for an oil change. Returning two hours later, the one attendant at the location had drained the oil from my car and was waiting on another customer when he disappeared. He was asleep on this desk in the back. Once woken up, he was extremely disoriented and couldn't remember what oil to put in my car. He put what I hoped was correct oil in my car and drove immediately to Valvoline on S. Rutherford in Murfreesboro.The manager- Zach, I believe_ greeted me as I pulled up. I told him my situation. He offered to just check the car, but I said redo the entire oil change. His staff was excellent; keeping me informed the entire time. While there was ultimately nothing majorly wrong with car and oil change at Mobil, Zach said the oil while ok was too heavy a grade and suggested another. The oil change, rotating tires and other work done was excellent. I appreciated the Valvoline staff's concern and care for my car more than you know. I'd recommend them to anyone in Murfreesboro.
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4

Mike

Need one closer to home.

Need one closer to home.
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5

Joe T

Very quick to complete work, cst very knowledgeable and personable

Very quick to complete work, cst very knowledgeable and personable
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1

dissatisfied with customer service

Waited outside for over an hour. Saw 6 cars get pulled in that came behind me. Was not greeted at all like normal. 6 people work ...

Waited outside for over an hour. Saw 6 cars get pulled in that came behind me. Was not greeted at all like normal. 6 people working inside, mostly standing around doing nothing. Truck that was behind got moved and went into bay 3 beside me on bay 2. The manager (Eon) told everybody to give him priority service because of his long wait. I was then told he would get back with me after he got bay 1 started and left to take care of them. (that was car #6 that was pulled in after I arrived). When the oil change was done, the manager came back around to cash me out. I told him about how long I had been waiting and asked why the customer service was so bad today. He said he was doing the best he could and must have missed me waiting there. I told him this was the 2nd time something like this happened. He was very rude with his answer. I told him I will just take my 4 cars that get all their service done there to another company and he told me to go ahead and do what I have to do.
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5

TJ

Quick fast & gets the job done for someone who is always in a hurry.

Quick fast & gets the job done for someone who is always in a hurry.
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5

Chapintm

It was good

It was good
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5

Jacqueline W.

Everyone was very friendly and let me know everything they were doing. They also let me know on things that I need to get done s ...

Everyone was very friendly and let me know everything they were doing. They also let me know on things that I need to get done soon on my car.
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5

JefferyW

very courteous employees. Did not have to wait very long to get service completed. Overall just a great experience

very courteous employees. Did not have to wait very long to get service completed. Overall just a great experience
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5

Lea W

Everyone was friendly and I didn’t feel pressured at all

Everyone was friendly and I didn’t feel pressured at all
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5

Maek

The staff was quick and polite.

The staff was quick and polite.
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5

GClark

The customer service and always checking everything making sure the car is o.k.

The customer service and always checking everything making sure the car is o.k.
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4

Ray

The service is expensive compared to other oil changing services.

The service is expensive compared to other oil changing services.
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5

Bo Cepheus

Well trained staff in all aspects I feel. Been going to the South Rutherford location for many years! Hope the Company takes gre ...

Well trained staff in all aspects I feel. Been going to the South Rutherford location for many years! Hope the Company takes great care of their great employees!
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5

Fran

My visit was quick and the shop is conveniently located.

My visit was quick and the shop is conveniently located.
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5

Awill12

I arrived at 6:47 P.M. and they closed at 7. I needed an oil change and expected them to turn me away because of the time. I ev ...

I arrived at 6:47 P.M. and they closed at 7. I needed an oil change and expected them to turn me away because of the time. I even offered to come back tomorrow because it was so close to closing time but they refused! They were very eager and willing to help me. Everyone was so nice and I kept apologizing for coming so late and they assured me it was no problem. They were great!
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5

kimm

great customer service

great customer service
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5

Erica W.

The Techs were all very knowledgeable and helpful. Even though it was over an hour wait time, they wereConstantly checking on us ...

The Techs were all very knowledgeable and helpful. Even though it was over an hour wait time, they wereConstantly checking on us and updating us in the timeframe. They also had amazing attitudes for being so busy
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5

Amber

Everyone was friendly and informative and worked efficiently.

Everyone was friendly and informative and worked efficiently.
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5

Lisa P.

The guys were real busy when I pulled up. I was the 6th car there. I was met when I pulled in the lot and told which bay would g ...

The guys were real busy when I pulled up. I was the 6th car there. I was met when I pulled in the lot and told which bay would give me the fastest service. It was an easy going atmosphere even though they were super busy. They didn't seem rushed and I enjoyed the camaraderie everyone shared while waiting. Will definitely be back in 3000 miles.
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4

Connor S.

Very pushy with upcharges and additional services

Very pushy with upcharges and additional services
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5

S. Spoerl

Very quick, very polite, does a great job every time

Very quick, very polite, does a great job every time
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5

Tiffany M

This crew is great! Always polite and helpful. Glad it is around the corner from us.

This crew is great! Always polite and helpful. Glad it is around the corner from us.
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5

Super Trucker

The crew knew what they were doing. I do not like other people working on my vehicle so I watch them like a hawk, not that they ...

The crew knew what they were doing. I do not like other people working on my vehicle so I watch them like a hawk, not that they did anything wrong, I’m just paranoid. Only reason I bring it to y’all is because my vehicle is under warranty and they require me to have someone who is certified to service it, otherwise I would do it myself. Overall satisfied with the whole experience though. You have a good crew at the Murfreesboro, TN location.
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5

Nissan Jim

Quick, efficient, and professional. Impressive process....and a real time saver! My dealership needed 3.5 hours of wait time.. ...

Quick, efficient, and professional. Impressive process....and a real time saver! My dealership needed 3.5 hours of wait time.....your team had me in and out in maybe 15 minutes....and with a thorough inspection. Just a great experience....
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5

Erica E.

I just looooooove the young lady BRI! She made me feel so comfortable and talk with me as if we were family. She explained t ...

I just looooooove the young lady BRI! She made me feel so comfortable and talk with me as if we were family. She explained the process and suggested an air filter. Also she explained the importance of a filter and the long term of what it does to my engine. She is Simply AMAZING!!
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5

Ken J Murfreesboro

Friendly, knowledgeable, efficient staff. I’ve been using your services for several years.

Friendly, knowledgeable, efficient staff. I’ve been using your services for several years.
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5

Paige H.

The technicians were knowledgeable and very friendly! They clearly enjoy their jobs and work environment.

The technicians were knowledgeable and very friendly! They clearly enjoy their jobs and work environment.
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5

Jay S

I had a coupon that was honored and was given a slight discount on an air filter.

I had a coupon that was honored and was given a slight discount on an air filter.
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4

Anonymous

Pricing expectations were not met

Pricing expectations were not met
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5

AH

The employees were awesome ferry attentive, I believe her name was Brianna she was awesome...

The employees were awesome ferry attentive, I believe her name was Brianna she was awesome...
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4

Via

Drive 2007 Passat, did not seem familiar with how to remove engine cover to access air filter or whatever was being looked for. ...

Drive 2007 Passat, did not seem familiar with how to remove engine cover to access air filter or whatever was being looked for. I understand that, but in process a plug was not reattached as securely as it should be and when I got home and back in car next time would not start. Had to search a few minutes to figure out plug was not connected properly. No real harm, but does make one have a bit or a panic attack.
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5

Kevin F

Everything was on point

Everything was on point
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5

Johnrhawk@comcast.net

Professional, polite and efficient service.

Professional, polite and efficient service.
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5

Dennis F

WE hv used this station for both of our vehicles an d hv never had a bad experience.

WE hv used this station for both of our vehicles an d hv never had a bad experience.
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5

dhj

Friendly staff and quick service

Friendly staff and quick service
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5

Wilma H

Service men were very friendly and knowledgeable. They shared recommended services with prices.

Service men were very friendly and knowledgeable. They shared recommended services with prices.
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4

Anonymous

Staff friendly ness could use a little improvement. One employee was and was wasn’t.

Staff friendly ness could use a little improvement. One employee was and was wasn’t.
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4

The fiddlist

It was more expensive than expected

It was more expensive than expected
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5

Carl M

No problems... satisfied....

No problems... satisfied....
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5

TN Mamabear

Great service and very professional and outgoing. Friendly and responsible.

Great service and very professional and outgoing. Friendly and responsible.
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5

Toemiko A

The time wasn't bad with two people waiting ahead of me. They was friendly.and i had a coupon which made my oil change even lowe ...

The time wasn't bad with two people waiting ahead of me. They was friendly.and i had a coupon which made my oil change even lower.
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5

Mimi

This is my Valvoline the guys and gals are always helpful and explain everything to me.

This is my Valvoline the guys and gals are always helpful and explain everything to me.
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5

Jeff W

After entering bay, the staff was very helpful, understanding what services I was requesting.

After entering bay, the staff was very helpful, understanding what services I was requesting.
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5

Robin C.

I am new to Murfreesboro and had to come to a Valvoline I was unfamiliar with. Everyone was helpful, informative and friendly.

I am new to Murfreesboro and had to come to a Valvoline I was unfamiliar with. Everyone was helpful, informative and friendly.
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5

George

Quick service

Quick service
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5

Jonathan w

I drive a lift off road jeep. Tech asked about tire pressure I ran and serviced to my specs. Noticed I used after market windshi ...

I drive a lift off road jeep. Tech asked about tire pressure I ran and serviced to my specs. Noticed I used after market windshield fluid and asked prior to servicing. Overall very happy with the techs
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5

Joel E

A little over priced for an oil change, better coupons for customers that repeat or a rewards for your repeat customers. $80 too ...

A little over priced for an oil change, better coupons for customers that repeat or a rewards for your repeat customers. $80 too much considering oil cost is only $25 and $10 for oil filter.
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5

Linda M

Efficiency and courtesy

Efficiency and courtesy
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5

Focus2012

Just wanted to let you know what a delight Briana was today. She had me laughing half the time and I bet that girl can talk to a ...

Just wanted to let you know what a delight Briana was today. She had me laughing half the time and I bet that girl can talk to anyone about anything, it was actually fun getting my oil changed! But something I thought you might find interesting.. we we're talking about my car, and in 20 years of driving, she is the first person to convince me of either a higher quality oil or more frequent changes, she mentioned voiding warranties, but I'm not one to really care about warranties, it was the way she described the way it junks up my engine that made me say eww, I don't want that, and now im going to research the better deal cost wise for me, more frequent or better oil, but either way, your employee is making you more money :) from someone in sales, that was an excellent hire!
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5

Brittany

Great service as always you get what you pay for

Great service as always you get what you pay for
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5

Dalton22

The guys always take good care of me.Quick and efficient.Waiting time was because it was busy on a Friday afternoon. They were g ...

The guys always take good care of me.Quick and efficient.Waiting time was because it was busy on a Friday afternoon. They were great.
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5

Blah

Every visit to this Valvoline Instant Oil Change has been outstanding. The Technicians are always polite, knowledgeable, and eff ...

Every visit to this Valvoline Instant Oil Change has been outstanding. The Technicians are always polite, knowledgeable, and efficient.
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5

KH

The young lady was nice, and the guys that work there were very professional even though they were busy and it looked to be unde ...

The young lady was nice, and the guys that work there were very professional even though they were busy and it looked to be under staffed. I ALWAYS visit this location and am always satisfied!
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5

Clarence M. The red dodge man

The young lady who took care of me was very knowledgeable. The crew was friendly and had me in and out quickly. I appreciated th ...

The young lady who took care of me was very knowledgeable. The crew was friendly and had me in and out quickly. I appreciated the sense of humor they all had. It was a fun visit.
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5

Ralph

Knowledgeable staff, very courteous

Knowledgeable staff, very courteous
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4

akuaku_crashteamracing04

Felt pressured for other services but also nothing really great came out of this. Not really sure what to put here otherwise.

Felt pressured for other services but also nothing really great came out of this. Not really sure what to put here otherwise.
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5

DMc

The staff made the difference. Keith was the main guy. Very helpful and professional. He even went looking for a bolt that i ...

The staff made the difference. Keith was the main guy. Very helpful and professional. He even went looking for a bolt that i showed him was missing after my wife's oil change there months ago. I was just asking if they kept extra such bolts that they found during the course of business, with no pressure or expectation of him doing what he did. Coty was the young man doing the work under the car and hood, and he, too, was professional and efficient. Greatly appreciate both gentlemen.
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4

Kim N

The customer service person was speaking very quickly and I couldnt really understand him. He was also not the friendliest

The customer service person was speaking very quickly and I couldnt really understand him. He was also not the friendliest
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5

Toni M

Great service-I will recommend to friends. Glad you are open on Sunday.

Great service-I will recommend to friends. Glad you are open on Sunday.
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5

Brenda

Kevin (or Keith?) was a great representative of your company. Professional, quick, on task, respectful of my time and needs. ...

Kevin (or Keith?) was a great representative of your company. Professional, quick, on task, respectful of my time and needs. My daughter recommended this location to me, and I'll gladly return.
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5

JAnderson

Everything was great.

Everything was great.
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4

Andrewlevi1979

Prices...

Prices...
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5

Stephanie T

My service associate was great she was friendly and helpful.

My service associate was great she was friendly and helpful.
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4

Anonymous

Actually I was very satisfied with the services provided. Everything was done in a timely and courteous manner.....

Actually I was very satisfied with the services provided. Everything was done in a timely and courteous manner.....
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5

Anonymous

Service attendants were very pleasant, well knowledgeable in all the products and services. Extremely pleasant to sit in the veh ...

Service attendants were very pleasant, well knowledgeable in all the products and services. Extremely pleasant to sit in the vehicle and have very fast service.
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5

spanky

Quick service

Quick service
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5

Brandensdad

Couldnvt have gone better. Pulled in right away. Service representative was polite and informing. Done in 30 minutes. Fair price

Couldnvt have gone better. Pulled in right away. Service representative was polite and informing. Done in 30 minutes. Fair price
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4

Tyler B

I felt the price for a high mileage oil change was quite high. I came with the 19.99 coupon and was advised to get high mileage ...

I felt the price for a high mileage oil change was quite high. I came with the 19.99 coupon and was advised to get high mileage oil, which was necessary. Was not prepared to pay that much is all.
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5

Samira H

Mason was very knowledgeable and helpful.

Mason was very knowledgeable and helpful.
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5

CHERYL S

Service is great and quick...had a wonderful coupon to use.

Service is great and quick...had a wonderful coupon to use.
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4

Mike B

I was satisfied with the service but an item needed to be replaced and they we unable to assist with the part replacement

I was satisfied with the service but an item needed to be replaced and they we unable to assist with the part replacement
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5

jc

While in line for an oil change, I turned off my car. When it was my turn to pull forward, I turned over the engine, and my bat ...

While in line for an oil change, I turned off my car. When it was my turn to pull forward, I turned over the engine, and my battery had died. There were at least six other cars in line next to me and behind me, and naturally I did not have any jumper cables. One of the technicians saw that I could use some help, and drove five miles home to get his own jumper cables. He drove around the front of the service center, he pulled through the garage, jumped my car, and then proceeded to help me inside. I got a new battery, a replacement tail light bulb, and an oil change. I could not believe that this young man took it upon himself to not only keep operations at the service center running, but to make that kind of effort to help a complete stranger. My congratulations to the management and staff of the Murfreesboro, TN location for hiring an outstanding team, and my genuine thanks.
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5

CindyK

I appreciate not being pressured to purchase additional services beyond the oil change that I needed/wanted. The representative ...

I appreciate not being pressured to purchase additional services beyond the oil change that I needed/wanted. The representative told me about maintenance that was due on my car but when I declined, he did not pursue the matter. The techs all seemed to be operating like a "well-oiled machine", pun intended. :)
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5

Mark

Friendly, expedient

Friendly, expedient
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5

WT

Quick, no waiting. Knowledgeable staff. Exactly what I need.

Quick, no waiting. Knowledgeable staff. Exactly what I need.
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4

TH

I had to wait a tad longer than I was hoping for. Other than that it was okay!

I had to wait a tad longer than I was hoping for. Other than that it was okay!
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5

Anonymous

Friendly staff, the camera in the bay, could hear what they were doing.

Friendly staff, the camera in the bay, could hear what they were doing.
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4

Hunter S.

Person working on vehicle was obviously new, seemed unsure of himself, he had to ask questions to the Sales person who obviously ...

Person working on vehicle was obviously new, seemed unsure of himself, he had to ask questions to the Sales person who obviously was comfortable and had experience. It makes you question if it will be done right or if something will get broken when someone acts so fresh to the job. Seems like he should have been assisting another tech longer, (training) rather than starting to work on a vehicle by himself.
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5

Marquita May

Customer service was great and they explained everything that I had questions about.

Customer service was great and they explained everything that I had questions about.
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5

Jenn C.

The CSR (Briana) who provided customer service was very nice, polite and friendly. She definitely did a great job! I find that c ...

The CSR (Briana) who provided customer service was very nice, polite and friendly. She definitely did a great job! I find that customer service doesn't seem to exist in a lot of places anymore and was very happy to have her wait on me! Everyone else was also pleasant and helpful. They checked our tire air and topped off all fluids before we got into the bay (it was very busy and there was a line), in order to expedite the process. We had a coupon, which made this very economical. We really received great service at this location!
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5

Hdavis

Great service

Great service
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5

Caroline C

Al though it was a bit of a wait, due to the high volume of cars present. Everyone I encountered was friendly and great at expla ...

Al though it was a bit of a wait, due to the high volume of cars present. Everyone I encountered was friendly and great at explaining everything.
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5

Tikiesha F

Great customer service

Great customer service
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5

MrsA

Quick, friendly, helpful - no complaints

Quick, friendly, helpful - no complaints
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4

Mark M.

The price of the air filter I purchased was more than I could have bought it at competitor's stores. I am missing a bolt after l ...

The price of the air filter I purchased was more than I could have bought it at competitor's stores. I am missing a bolt after later inspection in my air filter.
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4

Damamcl

The very next day my car started to overheat! I looked on receipt and it says they added 2 qts. Of coolant. First, I know its no ...

The very next day my car started to overheat! I looked on receipt and it says they added 2 qts. Of coolant. First, I know its not Nissan coolant they used, but an acceptable variation of, and 2nd, I came for an oil change, not a coolant check! I tightened all caps (both reservoir and radiator) and so far so good. Believe if something happens, you will hear about it!
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5

Dw

Wait wasn’t too long and I was treated great while I waited

Wait wasn’t too long and I was treated great while I waited
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5

Carla W

Excellent service and Customer Service everyone was very Professional.

Excellent service and Customer Service everyone was very Professional.
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4

Jomygosh

On the day I came to my local Valvoline oil change I was kind of in a hurry to get an all change but there were quite a few peo ...

On the day I came to my local Valvoline oil change I was kind of in a hurry to get an all change but there were quite a few people in front of me. I was initially greeted and placed into the line but it seemed to take longer than anticipated for the cars in front of me to finish. That was disappointing but once I was able to get into the dock the mechanics and service representatives seemed to be working as fast and efficient as possible!
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5

Arther

The customer service was good

The customer service was good
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5

Anonymous

Quality of the service

Quality of the service
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5

Amanda Talley

Great quick customer service w/ friendly & knowledgeable advice about my vehicle

Great quick customer service w/ friendly & knowledgeable advice about my vehicle
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4

Chicago Jim

Only problem was waiting outside while they finished the person in front of me. I don’t know what she had done but kit took a li ...

Only problem was waiting outside while they finished the person in front of me. I don’t know what she had done but kit took a little while
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4

SJH

I just think 90ish dollars for a full synthetic oil change is insane when Tire Discounters will do it for 40. I just don't see t ...

I just think 90ish dollars for a full synthetic oil change is insane when Tire Discounters will do it for 40. I just don't see the value in it I guess.
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5

KK

The tech was very nice and knowledgeable

The tech was very nice and knowledgeable
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5

MelF

I felt they didn't pressure me to buy anything additional and I appreciate this. They also went out of their way to help me try ...

I felt they didn't pressure me to buy anything additional and I appreciate this. They also went out of their way to help me try to figure out why one of my headlights wasn't working.
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5

LisaC

Great service! Always friendly! Tge employees seem to love their jobs and each other!

Great service! Always friendly! Tge employees seem to love their jobs and each other!
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5

Jim

The staff is courteous and helpful

The staff is courteous and helpful
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5

Sharon B.

The service was great and the guys were very professional and very nice.

The service was great and the guys were very professional and very nice.
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4

Perry H

To rate a highly satisfied I would have to be impressed. The guys are doing their job which I have seen before. As it was not an ...

To rate a highly satisfied I would have to be impressed. The guys are doing their job which I have seen before. As it was not any different than before I could not rate it highly satisfied. Hey, I like the services they performed but just can’t give it a highly satisfied. Satisfied is an actual representation.
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5

bobbym

They were friendly, informative, and efficient.

They were friendly, informative, and efficient.
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5

lee w.

fast did not have to get out

fast did not have to get out
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5

Whitney B.

They always do a great job and I'm highly satisfied.

They always do a great job and I'm highly satisfied.
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5

Maddie

Very friendly employees, I was in and out very quick, and I was not overcharged

Very friendly employees, I was in and out very quick, and I was not overcharged
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3

Plaidmandy

My car is a lease so we’ve been getting oil changes done at the dealership, so I was shocked to pay $58 for an oil change only ( ...

My car is a lease so we’ve been getting oil changes done at the dealership, so I was shocked to pay $58 for an oil change only (2015 Murano) with $10 coupon! I chose the conventional oil (to first guy that was helping me) and then another guy came over and said my vehicle couldn’t take that type and it could mess my car up, so I had to get the middle of the road oil (which is fine)....but you would think the first guy would’ve known that? Both guys were nice and I was done in 30 min, but I won’t be back due to the price
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5

Peter k

Fast courtious friendly service. Thorough explanation of all pricing and service.

Fast courtious friendly service. Thorough explanation of all pricing and service.
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5

bill g

my wife went with me once several years ago and now she insist on going to watch the efficiency

my wife went with me once several years ago and now she insist on going to watch the efficiency
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5

MichelleI

Every tech I spoke to was very friendly despite it being the end of the day. They were each very knowledgeable about my car and ...

Every tech I spoke to was very friendly despite it being the end of the day. They were each very knowledgeable about my car and the maintenance required. I found that especially helpful as the car is brand new, so I am not very familiar with it yet. They worked quickly and maintained their positive attitudes the entire time. Great team at this site!
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5

Jmendez

Fast and knowledgeable staff of products offered without forcing the product and explaining why it would be necessary in the ne ...

Fast and knowledgeable staff of products offered without forcing the product and explaining why it would be necessary in the near future.
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5

Main

Clean understanding went beyond my oil chang wee done

Clean understanding went beyond my oil chang wee done
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5

Cfwedding

Staff was friendly and efficient.

Staff was friendly and efficient.
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5

LP

Fast and friendly staff who were very knowledgeable and professional. Didn’t have to wait at all.

Fast and friendly staff who were very knowledgeable and professional. Didn’t have to wait at all.
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4

c.e.n.

took to long

took to long
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5

Kathy

This was my first visit. I liked that there was no wait & they took me right away.

This was my first visit. I liked that there was no wait & they took me right away.
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5

marble068

I have used this location for years never any problems

I have used this location for years never any problems
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5

Mrskerri

Very satisfied with quick service. Washington able to get in and out and back to doing other things on my list.

Very satisfied with quick service. Washington able to get in and out and back to doing other things on my list.
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5

Cristionne

Excellent service and patience with my learning curve related to automotive anything.

Excellent service and patience with my learning curve related to automotive anything.
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5

Murph2478

Friendly staff and great service.

Friendly staff and great service.
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5

Lori M

Quick and thorough sevice

Quick and thorough sevice
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5

Von28

Short and sweet with little wait time

Short and sweet with little wait time
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4

Mm

Only problem I had is with my white car afterwards I had fingerprints of oil all over my car prompting an immediate wash. Other ...

Only problem I had is with my white car afterwards I had fingerprints of oil all over my car prompting an immediate wash. Other than that not one problem.
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5

Rese W.

Service is always great! Upselling is a little exhaustive but it's expected, they have a job to do. Been going to that location ...

Service is always great! Upselling is a little exhaustive but it's expected, they have a job to do. Been going to that location for years.
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5

Eduardo G

Staff was friendly, I was attended as soon as the vehicle in front left. Over great work

Staff was friendly, I was attended as soon as the vehicle in front left. Over great work
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5

Joben M.

It is such a time saver since I have two small children!

It is such a time saver since I have two small children!
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5

GFulgoni

It was a weekend and they were busy. There was 3 bays with 3 cars deep and when we were greeted by the mgr he said I know we are ...

It was a weekend and they were busy. There was 3 bays with 3 cars deep and when we were greeted by the mgr he said I know we are busy but we will get you in as quick as possible. So, I pay the extra for the convenience of quick service and not getting out of vehicle. I was pleasantly surprised that he took $10 off for the wait plus my coupon. Great service.
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5

Coriana

Staff was very friendly and knowledgeable

Staff was very friendly and knowledgeable
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5

David H.

I always have a great experience with Valvoline. The staff is extremely polite and efficient, and their teamwork is unmatched.

I always have a great experience with Valvoline. The staff is extremely polite and efficient, and their teamwork is unmatched.
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4

jc4444

The wait time was very long.

The wait time was very long.
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5

Toyer

They are thorough and try to get you done as quick as possible

They are thorough and try to get you done as quick as possible
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5

Sha May

Everyone was knowledgeable and friendly.

Everyone was knowledgeable and friendly.
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2

Heidi S

I arrived around 12-12:15p and the tech handed me a receipt saying he tested my battery and that it was highly recommended that ...

I arrived around 12-12:15p and the tech handed me a receipt saying he tested my battery and that it was highly recommended that they replace it, because they would hate for my baby and I to get stuck somewhere. I told them no thank you and preceded to look at the receipt. The time stamp on the receipt was for 8:59am. So they gave me a receipt from a previous customer trying to get me to add a service. My husband is a technician as well and I had him test the battery and it was fine. So they lied about me needing to replace my battery just to get an extra service.
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5

R Hunt

They were having issues with flooding, due to heavy rains. However, a representative came out to the car and told me of the iss ...

They were having issues with flooding, due to heavy rains. However, a representative came out to the car and told me of the issue and that they'd get started where I was sitting. VERY WELL DONE!
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5

Ashley P.

We not only got on oil change, but had many different things done to our car. The staff was very friendly and talked us through ...

We not only got on oil change, but had many different things done to our car. The staff was very friendly and talked us through each process as they did it. They were sure to address any concerns that we had. All staff was great, but Keith showed excellent mechanic skills, while Carlin had great customer service. We will be sure to return to valvoline for all of our needs.
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4

Anonymous

No comments

No comments
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5

Tony M

Professional, fast and courteous service that didn't take a lot of time

Professional, fast and courteous service that didn't take a lot of time
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5

Donna B

I was in a hurry and the lead service person went out of his way to get me the next quick service line since the vehicles in fr ...

I was in a hurry and the lead service person went out of his way to get me the next quick service line since the vehicles in front of me were taking longer than expected.
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5

marble068

I've used for years always good service

I've used for years always good service
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5

BigMommasride

Service was fast and friendly. I don't have to get out of my vehicle.

Service was fast and friendly. I don't have to get out of my vehicle.
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5

Anthony P

The staff is ALWAYS courteous and professional.

The staff is ALWAYS courteous and professional.
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5

John A

The service and staff were good. I will not return only because I am traveling through.

The service and staff were good. I will not return only because I am traveling through.
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5

JD

The staff knew what they were doing. They explained everything.

The staff knew what they were doing. They explained everything.
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4

jelly m

It wasn't the fault of the employees; it was having to wait over 45 minutes to get in the bay. Seemed like one of the cars getti ...

It wasn't the fault of the employees; it was having to wait over 45 minutes to get in the bay. Seemed like one of the cars getting serviced took over an hour, so the employees were limited to only 2 bays to get quick changes and services completed.
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3

Pricier

The price is too high. It is a set price no matter what you have done. I replace filters myself. 69.00 is crazy. Going back to t ...

The price is too high. It is a set price no matter what you have done. I replace filters myself. 69.00 is crazy. Going back to the dealership even thou I have to wait longer.
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5

HEMI Princess

Everyone was great and did a great job!

Everyone was great and did a great job!
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3

Go VOLS!!!!!

Techs forgot to put the oil plug back in before filling it up with oil and had to redo it. Also had to wait for 30+ minutes outs ...

Techs forgot to put the oil plug back in before filling it up with oil and had to redo it. Also had to wait for 30+ minutes outside.
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5

Holly C

Employees were having fun while doing a great job. They all were very knowledgeable about the services and products and clearly ...

Employees were having fun while doing a great job. They all were very knowledgeable about the services and products and clearly knew what they were doing on my vehicle.
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2

Waiting in line

Took over 1 hour for just oil change with one car in front of me. had plenty of employees, but alot of just walking around. S ...

Took over 1 hour for just oil change with one car in front of me. had plenty of employees, but alot of just walking around. Seemed only 1 or 2 people were able to do anything
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5

motherrucker2@comcast.net

Service was prompt. I was treated with respect which does not always happen with us women when it comes to cars. I got the ser ...

Service was prompt. I was treated with respect which does not always happen with us women when it comes to cars. I got the service I needed as was on my way quickly. Thanks
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2

Scout121

Overpriced oil change..I can get it done elsewhere including taxes for less than what I was quoted before taxes

Overpriced oil change..I can get it done elsewhere including taxes for less than what I was quoted before taxes
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5

Wes h

Been there before is very good service

Been there before is very good service
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5

Chance C

Everybody was very friendly, and fast. Couldn’t ask for a better experience

Everybody was very friendly, and fast. Couldn’t ask for a better experience
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5

J.Pate

I just trust thwy do a good job. I wasnt treated as though I was ignorant because I am a woman. Thw job gets done quickly and e ...

I just trust thwy do a good job. I wasnt treated as though I was ignorant because I am a woman. Thw job gets done quickly and effeciently.
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4

Elizabeth T

The only reason was because i felt as if there were all these other services that i needed to buy but i didnt have the money to ...

The only reason was because i felt as if there were all these other services that i needed to buy but i didnt have the money to do so
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5

David P.

The staff is always thorough, friendly and helpful.

The staff is always thorough, friendly and helpful.
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5

S. Pope

The customer service that was given by the workers and not trying to make you purchase other items while there.

The customer service that was given by the workers and not trying to make you purchase other items while there.
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5

Khmarti1

The team was friendly and once I got into the bay it went very quickly.

The team was friendly and once I got into the bay it went very quickly.
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4

Rick S

Still left with apprehension from my last visit which was horrible. Still this was much better. I have 4 cars and I try to use y ...

Still left with apprehension from my last visit which was horrible. Still this was much better. I have 4 cars and I try to use your business. I am a little shocked that recently the prices have increased so much. I am used to 19.99 basic oil changes.
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5

Krystal R

Always amazing service at this valvoline!!

Always amazing service at this valvoline!!
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5

Dee M

Their was great teamwork and they were very safety conscious. The only thing I wasn’t happy about was I had to change lanes (twi ...

Their was great teamwork and they were very safety conscious. The only thing I wasn’t happy about was I had to change lanes (twice) in line waiting. I told the guy that I wanted a synthetic oil change and he had me get in another line and told me it would be 30-35 minute wait because the car in the bay was getting tires rotated and something else. (Then why make me get in that line!!) Then 20 minutes later another guy came out and ask what I needed done . The told me to get in another line. Behind people that came in way after me , so yet again I am waiting a lot longer. I was there for about 1 1/2 hours. It was like musical cars. People were backing up and moving line to line.
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3

Car123

They guy that handled the transaction was rude and almost robotic.

They guy that handled the transaction was rude and almost robotic.
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5

Cbrentv3

Very nice workers.

Very nice workers.
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5

Marble068

I always go there they are usually quick and polite

I always go there they are usually quick and polite
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5

MRS. BEVERLY D

BECAUSE I CAN ARRIVE WITHOUT AN APPOINTMENT GET MY CAR SERVICED AND THE WHOLE TIME THE ATTENDANT IS INFORMING ME OF ALL THE THIN ...

BECAUSE I CAN ARRIVE WITHOUT AN APPOINTMENT GET MY CAR SERVICED AND THE WHOLE TIME THE ATTENDANT IS INFORMING ME OF ALL THE THING THE PERSON OR PERSONS ARE DOING AND THEY KNOW ALL MY INFO AS THEY SCAN MY VIN NUMBER
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5

Amanda L

Great service! The team was very nice and efficient. I feel like they gave me honest opinions about my options for services. I’v ...

Great service! The team was very nice and efficient. I feel like they gave me honest opinions about my options for services. I’ve been going to this location for a year or so and wouldn’t go anywhere else. Thank you for your awesome customer service! I rarely see this anymore. Excellent job!
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4

Timmy Y.

Need more communication when adding fluids to my vehicle. Don't think they should recommend extra services other than what you t ...

Need more communication when adding fluids to my vehicle. Don't think they should recommend extra services other than what you told them you want.
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5

Bridget

I left my wallet at home and the agent advised me that I could bring my payment back. I was able to find a card in my purse but ...

I left my wallet at home and the agent advised me that I could bring my payment back. I was able to find a card in my purse but was impressed by the friendliness of the staff when I thought I didn’t have the payment.
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5

GarrettJ

Staff was friendly and professional.

Staff was friendly and professional.
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5

SW

Denzel informed me of all of the items I needed for my vehicle. Anthoni was very courteous. They checked all of my lights and fl ...

Denzel informed me of all of the items I needed for my vehicle. Anthoni was very courteous. They checked all of my lights and fluids. I have never experienced a better oil change service! Great gentleman. Very friendly and knowledgeable.
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5

Linda S.

Denzel did an amazing job! The service center was extremely busy, but everything seemed to be running very smoothly. Denzel a ...

Denzel did an amazing job! The service center was extremely busy, but everything seemed to be running very smoothly. Denzel assisted me, but he stood out as one of the leaders on the floor. Very professional and knowledgeable!
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5

bobbym

Very informative and friendly

Very informative and friendly
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5

Anthony M

I have been going to this location about 4 years now with all of my vehicles and the staff is always courteous and quick with al ...

I have been going to this location about 4 years now with all of my vehicles and the staff is always courteous and quick with all devices that I have requested.
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3

SouthernGent

I was very happy with the professional service I received here. I had a coupon for $15 off the price. What I was not expect was ...

I was very happy with the professional service I received here. I had a coupon for $15 off the price. What I was not expect was a $52 bill for a simple oil change using conventional oil. I don't remember paying that much the last time I was there. I assure you I will not use your services anymore due to the price. The price of $52 was AFTER the coupon discount. I have never in my life paid that much for a "quick lube" type oil change. So farewell.
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5

Bill

Good service

Good service
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5

Jackie A

Friendly people very courteous

Friendly people very courteous
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5

Johnna D.

The employees work fast and efficient on the car. Liam in particular made sure to thoroughly explain the entire process of what ...

The employees work fast and efficient on the car. Liam in particular made sure to thoroughly explain the entire process of what was being done and what all my car needs. He was upbeat and professional. Also he made me feel comfortable and understanding of the process, seeing that I know absolutely nothing about cars. Overall a great experience!
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4

The dedicated customer

I usually never rate highly satisfied because we all can use room for improvement. Everyone can do better.

I usually never rate highly satisfied because we all can use room for improvement. Everyone can do better.
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5

m marshall

The service crew were friendly and upbeat. They were professional, polite and overall just plain nice. It was a good experienc ...

The service crew were friendly and upbeat. They were professional, polite and overall just plain nice. It was a good experience. It is an 18 mile one way trip but I will be back.
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5

Counting Blessings

Very good explanation of several item I had questions about.

Very good explanation of several item I had questions about.
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South Rutherford

1730 S. Rutherford Blvd
Murfreesboro, TN, 37130

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

South Rutherford

1730 S. Rutherford Blvd Murfreesboro, TN, 37130

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

1730 S. Rutherford Blvd
Murfreesboro, TN, 37130