Valvoline Instant Oil Change

Engine filter installed incorrectly, and filter cap not secured. Following my oil change, I drove across town to my favorite Starbucks where my car repeatedly died while I was in the drive-thru. I do not know anything about cars, and I was VERY worried. I managed to make it to Tire Engineers where they knew immediately what was wrong and fixed it. I filed a complaint with Valvoline as soon as I arrived home and requested a refund. Later, Customer Service called back with the manager ( Gage … not sure how it is spelled) also on the line to inform me my complaint was denied. I explained again what happened as he was not informed of the correct issue. He stated he could admit if he was wrong about something and requested I return to show him the parts on my vehicle and issue I had after I left. By this time, I was 45 min away. I still returned immediately. He admitted to me and everyone in the nearby area the issue I had would be caused by the filter being installed incorrectly. He still refused a refund claiming my vehicle had not sustained damage from the incident. NOT IMPRESSED. I spent my morning upset over the issue… drove back to prove to him I was being honest about the incident and basically was left with “If you do decide to come back, we are happy to help you.” This is not the first time I have had issues with this location. People are not perfect and deserve grace. I should have not gone back after the other issues. I will not be going back.

Always get good customer service and good care on my vehicle like it is their own.

Nice folks, Fast good service