Oil Change Harding Road

I was not due for an oil change. My low tire pressure light was on and I had a long drive planned for that day. Staff took care ...

I was not due for an oil change. My low tire pressure light was on and I had a long drive planned for that day. Staff took care of everything and fixed the issue. Always convenient and great service.

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The service techs appeared highly knowledgeable about your products and services. They were very friendly and helpful, as I had ...

The service techs appeared highly knowledgeable about your products and services. They were very friendly and helpful, as I had questions. Their professionalism was superb and their sense of urgency to help, was apparent.

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The speed with which I received the services. I did try to find out why there was a charge for an extra quart of oil and went on ...

The speed with which I received the services. I did try to find out why there was a charge for an extra quart of oil and went on line to inquire. I waited for someone to come on in a live chat for 30" and gave up. I still do not understand why I was charged extra for extra oil. I have a Toyota Sienna. I would love a response. My e-mail is loistone@aol.com

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Even though they were busy, they were upfront about the wait times and I was very impressed with how quickly and efficiently the ...

Even though they were busy, they were upfront about the wait times and I was very impressed with how quickly and efficiently they were handling the volume they had. They all worked together very well and I had no problem waiting!

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The service was prompt, well explained, efficiently carried out, and friendly. The price was reasonable.

The service was prompt, well explained, efficiently carried out, and friendly. The price was reasonable.

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No suggestions. No questions. Didn't say anything about fluids or anything.

No suggestions. No questions. Didn't say anything about fluids or anything.

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I was told to go in a specific line because the employee said it would be faster. It ended up not being faster, but he offered m ...

I was told to go in a specific line because the employee said it would be faster. It ended up not being faster, but he offered me a discount, which I appreciated! Once inside, the employees were super friendly and efficient.

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Everyone was very friendly and answered all of my questions. It was also pretty quick and reasonably priced. No complaints!

Everyone was very friendly and answered all of my questions. It was also pretty quick and reasonably priced. No complaints!

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The employees were so very kind and took great care of me during my visit

The employees were so very kind and took great care of me during my visit

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Courteous staff

Courteous staff

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Dean and the crew were very quick and friendly. They even said my air filters could wait another round and did not say I needed ...

Dean and the crew were very quick and friendly. They even said my air filters could wait another round and did not say I needed to buy more. I have been coming to this Valvoline for many years and will always return here.

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Overall great experience and time there was pretty quick.

Overall great experience and time there was pretty quick.

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Got me in quick. Checked everything on carvery nice staff

Got me in quick. Checked everything on carvery nice staff

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I arrived approximately 40 minutes before the end of the workday but despite this everyone was so friendly, outgoing and helpful ...

I arrived approximately 40 minutes before the end of the workday but despite this everyone was so friendly, outgoing and helpful. They explained all recommended services fully and were more than willing to go the extra mile despite the late hour. I feel that I received exceptional service.

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The last place I took my car to get the oil changed messed a few things up (not lubricating gasket and stripping the threads off ...

The last place I took my car to get the oil changed messed a few things up (not lubricating gasket and stripping the threads off the drain plug bolt) Dean and the other gentleman who helped me were extremely kind and thorough in their explanations as to why this happened and politely warned me from having them Change my oil again. They also helped me by giving me several coupons. Went above and beyond! Super grateful! Extremely polite and courteous. I will be coming back to this specific Valvoline location for future oil changes. Thanks!

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The tech left off the chrome valve caps on the passenger side of the car. The tires were not inflated as noted on the service t ...

The tech left off the chrome valve caps on the passenger side of the car. The tires were not inflated as noted on the service ticket. The battery was noted as checked and it could not have been touched. I noticed the tires on the passenger side were low a few days after the service and that was when I noticed the chrome valve caps had been left off. The car had been driven less than 50 miles since the service. The air pressure was 18.5 and 21 psi on that side. The store manager checked the tires on the drivers' side and they were 31.5. I thought I should go back and make sure the oil level was OK. That was when I noticed there was a "snowball" of corrosion on the positive battery post, so there was no way the battery could have been checked. I think a competent tech would have brought the battery corrosion to my attention even if it couldn't have been cleaned. Not the worst I've seen, but it wasn't exactly confidence inspiring for service on my 1990 5.0 Mustang Convertible.

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I really needed the synthetic oil but just too expensive.

I really needed the synthetic oil but just too expensive.

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No wait. Knowledgeable, friendly amd courteous staff. Quick service. No sales pressure. My car always drives better after i leav ...

No wait. Knowledgeable, friendly amd courteous staff. Quick service. No sales pressure. My car always drives better after i leave Valvoline.

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Prompt, couteous, simple and convenient

Prompt, couteous, simple and convenient

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Friendly, courteous, and reliable service, but one thing left a bad impression on my service. My only complaint is that bogu ...

Friendly, courteous, and reliable service, but one thing left a bad impression on my service. My only complaint is that bogus "extra oil charge" of $7.98! I used a discount coupon of $10 off my service, which was a great deal, until I saw that I was charged eight dollars for the extra oil fee. So basically that discount coupon that I used turned out to be worth only $2 if you do the math. Customers hate to be charged miscellaneous add on fee's! Your going to loss me as a long time regular customer if you don't eliminate that ridiculous extra oil charge.

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In and out in 8 minutes! They knew exactly what to do, and didn't try to sell me unneeded services. Nice people. But it is pr ...

In and out in 8 minutes! They knew exactly what to do, and didn't try to sell me unneeded services. Nice people. But it is pretty pricey...

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I was expecting a 15 minute oil change. I waited at least 30 minutes for the one car ahead of me, then my oil change was also ab ...

I was expecting a 15 minute oil change. I waited at least 30 minutes for the one car ahead of me, then my oil change was also about 30 minutes itself. It was only $20, but I was late for my appointment since the oil change took so long

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I'm always impressed by the service I receive at this location. Service is prompt and courteous. There's usually a line but it g ...

I'm always impressed by the service I receive at this location. Service is prompt and courteous. There's usually a line but it goes quickly and the employees are great at what they do.

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I was grateful for the service and everyone was nice look forward to coming back again

I was grateful for the service and everyone was nice look forward to coming back again

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It was a stress free visit. Your personnel was friendly and experienced.

It was a stress free visit. Your personnel was friendly and experienced.

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The people seem to be absolutely competent and courteous. They definitely inspire customer confidence. Can't say enough how mu ...

The people seem to be absolutely competent and courteous. They definitely inspire customer confidence. Can't say enough how much they seem to know exactly what they're doing.

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On this visit, I only needed new wiper blades. They were swapped out quickly and I was on my way. Also, I was pleased to see a h ...

On this visit, I only needed new wiper blades. They were swapped out quickly and I was on my way. Also, I was pleased to see a healthy mix of female and male service employees in what used to be a predominantly male job (this service center usually has women working there—good on you, Valvoline).

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Time to complete job after pulling in was I believe 38 minutes.Seemed to be some confusion after filling with oil. I asked them ...

Time to complete job after pulling in was I believe 38 minutes.Seemed to be some confusion after filling with oil. I asked them if there was aproblem, and they told me they had put the wrong oil in and would have to drainand refill.

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The saff member showed me the air filter and said, "Kind of dirty. Want to change it?" The filter was actually pretty new and ce ...

The saff member showed me the air filter and said, "Kind of dirty. Want to change it?" The filter was actually pretty new and certainly not very dirty. However, the staff member did not pressure me when I said no.

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The oil change was quick and the staff was professional and friendly.

The oil change was quick and the staff was professional and friendly.

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The team was amazing. They were swamped but they greeted immediately and began to check my vehicle before I got into the bay so ...

The team was amazing. They were swamped but they greeted immediately and began to check my vehicle before I got into the bay so that things would move as seamless as possible when it was turn. They were very friendly and courteous. They are first rate and I'll definitely by back again.

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They did a great job and throughly covered my recommendations. I always go to this location and they are easy to work with.

They did a great job and throughly covered my recommendations. I always go to this location and they are easy to work with.

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I lOVE THE STAFF at this location. They are always kind and helpful. It was a stifling 95 degrees in Nashville today and they ...

I lOVE THE STAFF at this location. They are always kind and helpful. It was a stifling 95 degrees in Nashville today and they never lost their composure or smile. Please let them know they are appreciated!!! I will go no where else for an oil change! GREAT JOB HARDING ROAD CREW!!!!

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Wait time and length of time it took to complete my service.

Wait time and length of time it took to complete my service.

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This team has always been great. They were extremely short staffed. You could hear them calling employees asking where they we ...

This team has always been great. They were extremely short staffed. You could hear them calling employees asking where they were. A couple of team members came to my car and explained what what going on. I wasn't in a hurry so I didn't mind to wait. When I pulled in, they were right on the spot. I didn't feel like I was short changed at all.

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nice friendly staff; happy to honor a coupon that had expired the week before. Liked to see so many young women working on my ...

nice friendly staff; happy to honor a coupon that had expired the week before. Liked to see so many young women working on my car!

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My tech was very friendly and helpful.

My tech was very friendly and helpful.

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The staff was great

The staff was great

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Love valvoline!

Love valvoline!

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Everyone was friendly, informative, and detailed. Once my car was in the service area, the inspection and oil change was done qu ...

Everyone was friendly, informative, and detailed. Once my car was in the service area, the inspection and oil change was done quickly and efficiently. Very impressed with the customer service at this location.

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I requested a tire rotation (in addition to my oil change) when I arrived and they told me it was no problem. After I waited for ...

I requested a tire rotation (in addition to my oil change) when I arrived and they told me it was no problem. After I waited for my oil change, then waited while they changed my oil they THEN told me the bay I was in didn’t have a lift and I would have to exit and get in the BACK of the line of the other bay to wait to get my tires rotated. By that time there were 4 cars in that bay. If they had just told me to get in line for that bay when I arrived (or let me cut the line of that bay since I had already been waiting) then it would only have added a few extra minutes to my wait time. I didn’t think it was fair that they wanted me to get in the back of the line since I had told them I wanted a tire rotation when I arrived. They did not apologize either. I usually love this Valvoline, but I was very disappointed this time. I ended up going somewhere else and had a great experience.

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Great service. Fast

Great service. Fast

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The individuals I dealt with were top notch!Destiny and Dean

The individuals I dealt with were top notch!Destiny and Dean

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Always friendly and helpful, usually very quick service too! I wouldn't go anywhere else to get my oil change and minor maintena ...

Always friendly and helpful, usually very quick service too! I wouldn't go anywhere else to get my oil change and minor maintenance done.

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Had to wait too long to get inside.

Had to wait too long to get inside.

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Outstanding job by the team!!

Outstanding job by the team!!

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Got in right away. Finished quickly

Got in right away. Finished quickly

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Kristy was super nice! She even walked me out of the service area when I had to make a phone call! I always come to this locatio ...

Kristy was super nice! She even walked me out of the service area when I had to make a phone call! I always come to this location and wouldnt dream of going anywhere else!

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Most expensive oil change I’ve ever received. I’ll continue using the business I previously used, rather than returning to valvo ...

Most expensive oil change I’ve ever received. I’ll continue using the business I previously used, rather than returning to valvoline. Otherwise the service was fine. Pretty standard oil change, they try to sell you other services when literally all you need is an oil change. But they were fairly fast, and fairly polite.

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Prompt attention and superb service ;)

Prompt attention and superb service ;)

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The service took a little longer than I expected even with no line to wait in, but the staff was nice.

The service took a little longer than I expected even with no line to wait in, but the staff was nice.

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Was very lucky to not have to wait in line. Service was quick and the representative gave me honest responses to my questions. O ...

Was very lucky to not have to wait in line. Service was quick and the representative gave me honest responses to my questions. Overall great experience.

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They told me the wait would only be 15-20 minutes and I was next in line. I waited 30 minutes before actually starting on my veh ...

They told me the wait would only be 15-20 minutes and I was next in line. I waited 30 minutes before actually starting on my vehicle.

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Tech providing service was knowledgeable, attentive and a good communicator. Very pleased with service and will plan to recomme ...

Tech providing service was knowledgeable, attentive and a good communicator. Very pleased with service and will plan to recommend to others. Also, will plan to return.

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I did not feel high pressure to get unwanted extra service or equipment for my car. The needs were communicated and I was able t ...

I did not feel high pressure to get unwanted extra service or equipment for my car. The needs were communicated and I was able to make a decision without feeling pressured. Friendly staff.

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It was quick and the people knew what they were doing.

It was quick and the people knew what they were doing.

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The team was very friendly and explained everything that was going to take olaced with my vehicle. I appreciate that about the t ...

The team was very friendly and explained everything that was going to take olaced with my vehicle. I appreciate that about the team.

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There were only two techs on the floor and they were really trying to multi-task a little too much. It resulting in a much long ...

There were only two techs on the floor and they were really trying to multi-task a little too much. It resulting in a much longer visit than was necessary I think. They were polite and friendly but just not as fast of service as I am used to.

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Trustworthy personnel

Trustworthy personnel

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The experience was quick and the man was extremely efficient! It was easy and I feel like I got quality service

The experience was quick and the man was extremely efficient! It was easy and I feel like I got quality service

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Workers were pleasant and quick.

Workers were pleasant and quick.

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Customer service was excellent. The employee was very thorough with his explanations of the delivery of service. He was profes ...

Customer service was excellent. The employee was very thorough with his explanations of the delivery of service. He was professional and did not pressure me to buy an additional service.

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Dean was fantastic! He was very professional, courteous and respectful. He educated me on everything he suggested and recommende ...

Dean was fantastic! He was very professional, courteous and respectful. He educated me on everything he suggested and recommended other places for the services Valvoline doesn't perform. Couldn't ask for anything more!

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Kristy - was very attentive to my needs and met them with excellent customer service!

Kristy - was very attentive to my needs and met them with excellent customer service!

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Excellent customer service from Chris and Christie!

Excellent customer service from Chris and Christie!

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Dean and Rickey took good care of me. I was 3 doors down from Valvoline when my battery died. Rickey helped me get my car starte ...

Dean and Rickey took good care of me. I was 3 doors down from Valvoline when my battery died. Rickey helped me get my car started and I can right over to get a new battery. Ricky changed my oil and Dean helped me select a battery and he installed it. They truly saved my day. The service was quick and courteous and the battery was fairly priced

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Quick and affordable. Quality.

Quick and affordable. Quality.

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The guys at Valvoline were professional and did a great job as always!

The guys at Valvoline were professional and did a great job as always!

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This Valvoline is the best. I return there for every single oil change.

This Valvoline is the best. I return there for every single oil change.

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I was surprised at the cost. every previous oil changes (at other companies) have been between $80-$100. my cost was $130 & that ...

I was surprised at the cost. every previous oil changes (at other companies) have been between $80-$100. my cost was $130 & that included a $7 coupon.

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We were told the length of wait time when we arrived. The store was very busy but the manager, I think, took time to show us ho ...

We were told the length of wait time when we arrived. The store was very busy but the manager, I think, took time to show us how to deal with a minor issue in our new-to-us car. We have gone to this Valvoline store for a good while and see no reason to shop around.

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Great experience, friendly and knowledgeable workers

Great experience, friendly and knowledgeable workers

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Got my car right in...very courteous and explained what they were doing...very happy and will go back

Got my car right in...very courteous and explained what they were doing...very happy and will go back

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The employees at this location were professional and the time it took to change my oil was above expectation. Oppossed to the Ma ...

The employees at this location were professional and the time it took to change my oil was above expectation. Oppossed to the Madison location where I always return with a problem.The gentlemen here worked together rendering great customer service.

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VERY PROFESSIONAL.

VERY PROFESSIONAL.

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comfortable and confident

comfortable and confident

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The techs were absolutely amazing and knowledgeable. Unfortunately at this location, the parking lot is horrible. Once I pulled ...

The techs were absolutely amazing and knowledgeable. Unfortunately at this location, the parking lot is horrible. Once I pulled in there was no way for me to get out, so I had to sit and wait for about 45 mins. Once inside the bay, it was a very quick process though.

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Friendly and knowledgeable service

Friendly and knowledgeable service

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The employees were super friendly & helpful.

The employees were super friendly & helpful.

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Staff professional and friendly. They know me now, it's my neighborhood shop

Staff professional and friendly. They know me now, it's my neighborhood shop

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The crew is always very helpful and professional. They often leave oil handprints on my car though

The crew is always very helpful and professional. They often leave oil handprints on my car though

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I always use Valvoline. I go to various locations. I used this location because I had a low tire that needed air. I ended up goi ...

I always use Valvoline. I go to various locations. I used this location because I had a low tire that needed air. I ended up going ahead and getting the oil change that was due. Everyone was highly accommodating. It was a pleasant and positive experience.

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Valvoline has serviced my car(s) for over 8 years. Love them!

Valvoline has serviced my car(s) for over 8 years. Love them!

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Enthusiastic customer service. Low pressure on extra services

Enthusiastic customer service. Low pressure on extra services

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Waited over 45 minutes

Waited over 45 minutes

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Oil and transmission fluid change and filter excellent workmanship, Thanks!!

Oil and transmission fluid change and filter excellent workmanship, Thanks!!

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The staff is always great from topside to bottomside at this location.

The staff is always great from topside to bottomside at this location.

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Quick service

Quick service

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friendly staff

friendly staff

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Great people working there and extremely helpful!

Great people working there and extremely helpful!

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Was a little more expensive than anticipated

Was a little more expensive than anticipated

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The staff is always a great mix of professional and friendly - and while I am offered services, I'm never pressured.

The staff is always a great mix of professional and friendly - and while I am offered services, I'm never pressured.

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I was told that I could not have a tire rotation because I have after market rims on my car. Many card have after market rims if ...

I was told that I could not have a tire rotation because I have after market rims on my car. Many card have after market rims if I understand it. I have the wheel lock in my car. This is a sorry excuse for not being able to do this service but also charging $19.99 for the service is a bit expensive.

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The whole team at Valvoline at the location on Harding pike are awesome, they are always so friendly and fun and always smiling ...

The whole team at Valvoline at the location on Harding pike are awesome, they are always so friendly and fun and always smiling and really look like they enjoy their job and are interested in their customers. They explain everything so well to me and answer all of my questions. They make recommendations but are never pushy. Great guys, great service. Always tell everyone to go to Valvoline on harding pike.

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Quick service. Staff is very friendly

Quick service. Staff is very friendly

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Seemed to be a great attitude from all.

Seemed to be a great attitude from all.

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Everyone is always friendly, experienced, and got the job done rather quickly.

Everyone is always friendly, experienced, and got the job done rather quickly.

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Very kind and knowledgeable staff. I am satisfied with the service.

Very kind and knowledgeable staff. I am satisfied with the service.

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Quick and efficient! Won’t go anywhere else for an oil change.

Quick and efficient! Won’t go anywhere else for an oil change.

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Consistency

Consistency

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The mgr. and team were prompt and kind - will be returning to them for my next oil change.

The mgr. and team were prompt and kind - will be returning to them for my next oil change.

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The young women who seemed to be in charge was very professional and gave every impression of knowing exactly what she was doing ...

The young women who seemed to be in charge was very professional and gave every impression of knowing exactly what she was doing. The others there also seemed extremely professional and competent. The procedures were explained as they were done and I wasn't pressured to buy products or services I didn't need. My husband and I are regular customers at this location.

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I am satisfied but did not receive a receipt as their printer was not working i would like an email receipt.

I am satisfied but did not receive a receipt as their printer was not working i would like an email receipt.

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staff was courteous and competent and explained/showed me everything they were doing and why

staff was courteous and competent and explained/showed me everything they were doing and why

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The staff was very kind and professional, and I really appreciated not being forced into buying things that weren't needed. Alwa ...

The staff was very kind and professional, and I really appreciated not being forced into buying things that weren't needed. Always nice to be informed but not pressured. Also loved that I didn't even need to get out of my car!

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This staff is very knowledgeable and kind.

This staff is very knowledgeable and kind.

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All employees I with whom I have had occasion to interact have been professional and polite. The cost is higher than my dealer, ...

All employees I with whom I have had occasion to interact have been professional and polite. The cost is higher than my dealer, but the convenience is tremendous as I live just up the street and Valvoline has good products.

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Waited for over 30 minutes. Three cars arriving in another Bay went through before I did.

Waited for over 30 minutes. Three cars arriving in another Bay went through before I did.

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I really like the people

I really like the people

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let me tell you about brandon. i went to get a light changed (leftbrake light). the covering did not come off. brandon, called f ...

let me tell you about brandon. i went to get a light changed (leftbrake light). the covering did not come off. brandon, called for assistance and it still didn’t come off. now while this is going on, other customers are pulling in. and yet brandon, is still back there working. committing to completing a task. that says a lot. you’re very lucky valvoline to have this type of person on your staff.

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I thought my file pump was going out but the file treatment, I believe has fixed my problem.

I thought my file pump was going out but the file treatment, I believe has fixed my problem.

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The technicians are always friendly. My only issue is how expensive it's gotten to get an oil change on my f150...

The technicians are always friendly. My only issue is how expensive it's gotten to get an oil change on my f150...

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There was a 45 minute wait, and I needed a new battery. Dean offered to replace my battery in the parking lot so I would not hav ...

There was a 45 minute wait, and I needed a new battery. Dean offered to replace my battery in the parking lot so I would not have to wait in the oil change line. So, I got my new battery replaced much more quickly. Dean was very nice and professional and fast. Great experience.

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The two gentlemen I worked with were smart, knowledgeable, accommodating and gave me good advice about some choices to make. I d ...

The two gentlemen I worked with were smart, knowledgeable, accommodating and gave me good advice about some choices to make. I did not feel a lot of pressure to buy something I didn't feel like I needed. They did recommend one upgrade I did take.

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Just visited for a 'top off' on my oil.. Quick service, even though it was crowded. Great employees!!

Just visited for a 'top off' on my oil.. Quick service, even though it was crowded. Great employees!!

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Prices seem to be very high for the same services... if I didn’t need to do it right away I would of gone somewhere else and sav ...

Prices seem to be very high for the same services... if I didn’t need to do it right away I would of gone somewhere else and save 20-30 dollars

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Super convenient; quick service; friendly and courteous staff

Super convenient; quick service; friendly and courteous staff

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The customer service was above par and they never pressured me into any addional services. My vehicle was completed in a timely ...

The customer service was above par and they never pressured me into any addional services. My vehicle was completed in a timely manner and they advised me the best options for any future maintenance.

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Great friendly service rep

Great friendly service rep

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Quick service, friendly, communicative, and helpful staff.

Quick service, friendly, communicative, and helpful staff.

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Cost a bit high

Cost a bit high

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Waiting outside for about 15 minutes and it was very hot out. This site does not have an air conditioned waiting room. My total ...

Waiting outside for about 15 minutes and it was very hot out. This site does not have an air conditioned waiting room. My total service took about 45 minutes which felt long given that I could not turn my car on (understandably) while Service was being performed and it was a hot day. 45 min includes the wait time prior to service.

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Kristy helped me and she was so nice. Definitely explained everything to me and made me feel special.

Kristy helped me and she was so nice. Definitely explained everything to me and made me feel special.

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Quick and great service. I had to wait a while but I was told when I first arrived about how long, so it was no problem.Thanks.

Quick and great service. I had to wait a while but I was told when I first arrived about how long, so it was no problem.Thanks.

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The location was well-staffed and very friendly. I found the techs to be knowledgeable and carefully followed procedure. The tea ...

The location was well-staffed and very friendly. I found the techs to be knowledgeable and carefully followed procedure. The team worked well together and was efficient.

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Kristie is the best!!!

Kristie is the best!!!

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I knew I probably needed a new filter and I said so. They told me they would ck to make sure and show me the filter before I de ...

I knew I probably needed a new filter and I said so. They told me they would ck to make sure and show me the filter before I decide. I like that approach. They also told me other things I needed but didn’t make me feel pressured.

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I did not wait at all. Attendants were very prompt. Price was a great value. They even showed me the level of the oil on the ...

I did not wait at all. Attendants were very prompt. Price was a great value. They even showed me the level of the oil on the dip stick after the oil and filter change.

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Brandon did an amazing job and explained everything that was needed for my car.

Brandon did an amazing job and explained everything that was needed for my car.

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Great and fast service nice people - not much more you can ask for

Great and fast service nice people - not much more you can ask for

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My brake and signal lights were out, and were replaced quickly as the oil and air filter were changed. All very efficient.

My brake and signal lights were out, and were replaced quickly as the oil and air filter were changed. All very efficient.

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The service given made me feel very comfortable. I trusted the mechanics working on my vehicle and they did not let me down. I n ...

The service given made me feel very comfortable. I trusted the mechanics working on my vehicle and they did not let me down. I never felt pressured to buy more than what I asked, but was instead well informed on what may need to be serviced in the near future. They were very open and honest with me about my vehicle and because of that I will definitely be returning to Valvoline in the future!

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Great staff, great experience!

Great staff, great experience!

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Price of the oil change was high. Valvoline offers a lot of discounts and coupons, and I used a $10 off coupon on this visit. Th ...

Price of the oil change was high. Valvoline offers a lot of discounts and coupons, and I used a $10 off coupon on this visit. The staff at this location was great - friendly and very quick, but thorough. Rather than offering coupons/discounts, just offer an everyday low price.

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Friendly staff and speedy service.

Friendly staff and speedy service.

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Explained everything they were about to do.

Explained everything they were about to do.

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The technician told me I had two brake lights out, one on each side. Once she started working on it, she discovered it was not ...

The technician told me I had two brake lights out, one on each side. Once she started working on it, she discovered it was not the bulbs but something in the car itself. She informed me of this. She could have replaced the bulbs and charged me for them and the work. Her honesty and transparency instills trust in me that this technician has a good work ethic. She will not charge me for something I don't need. As such, I will return to her for service in the future.

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The staff were very informative and friendly !

The staff were very informative and friendly !

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the guy new I had to be back to work - I was on lunch break he did everything to get me in and out as quickly as possible.

the guy new I had to be back to work - I was on lunch break he did everything to get me in and out as quickly as possible.

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Courteous and efficient staff

Courteous and efficient staff

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The staff were very nice and took time to explain service and kept me informed during the outside wait. The reason for unkikely ...

The staff were very nice and took time to explain service and kept me informed during the outside wait. The reason for unkikely return to this site is because i was traveling through Nashville during cross country roadtrip. Live in California.

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The customer service rep was awesome!

The customer service rep was awesome!

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They handled their business

They handled their business

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I had to wait in line for over 30 minutes before pulling into the bay. I was informed that they "don't see cars like this everyd ...

I had to wait in line for over 30 minutes before pulling into the bay. I was informed that they "don't see cars like this everyday." But was not asked to pull into the bay next to me before the car behind did. I was at this location for almost an hour. Unacceptable.

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Polite staff, willing to work with my budget while still providing the best care for my car. Took time out to explain pricing an ...

Polite staff, willing to work with my budget while still providing the best care for my car. Took time out to explain pricing and what they were doing.

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1. Visits = a bombardment of attempted up sells.2. I requested (and made clear) JUST AN OIL CHANGE...not to have my new air filt ...

1. Visits = a bombardment of attempted up sells.2. I requested (and made clear) JUST AN OIL CHANGE...not to have my new air filter taken out or any other unwanted "service."3. Valvoline is VERY, VERY EXPENSIVE. I have a regular mechanic and only use Valvoline when my mechanic is booked. For the overwhelming price, I would like to expect them to LISTEN and not try to SELL SELL SELL.

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Good customer service

Good customer service

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Quick. Easy.

Quick. Easy.

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The waiting was a little longer , but its because they had a lot of customers, just shows me that they are worth my time and inv ...

The waiting was a little longer , but its because they had a lot of customers, just shows me that they are worth my time and investment to use Valvoline.

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I already added my review to Google Maps! I had a fantastic visit. Dean and the rest of the crew were so nice, knowledgeable, an ...

I already added my review to Google Maps! I had a fantastic visit. Dean and the rest of the crew were so nice, knowledgeable, and made me feel comfortable. Sometimes I feel like mechanics try to take advantage of me because I am a young woman who very obviously knows little about cars, but that didn't happen at all here. They were not pushy at all and as a result, I actually paid for more services than I would have if they had pushed me. I immediately trusted them and will be back. I have already recommended this location to my boyfriend and coworkers. Two thumbs up!

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The entire staff was friendly, courteous and knowledgeable. No pressure was put on me to purchase additional items. I was impr ...

The entire staff was friendly, courteous and knowledgeable. No pressure was put on me to purchase additional items. I was impressed by the efficiency of the crew and appreciated the attention paid to my vehicle.

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Staff is always very friendly and efficient willing to answer any questions.

Staff is always very friendly and efficient willing to answer any questions.

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William and Krista were very kind, knowledgeable, and helpful. They do a great job.

William and Krista were very kind, knowledgeable, and helpful. They do a great job.

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Dean was great, he was the csr in the lane. Very personable, and good attitude. The hood tech was very nice and polite. Great ex ...

Dean was great, he was the csr in the lane. Very personable, and good attitude. The hood tech was very nice and polite. Great experience that I've come to love about valvoline instant oil change.

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Everyone was so nice and so informative and wonderful.

Everyone was so nice and so informative and wonderful.

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Just fast.

Just fast.

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The guy working on my car didn’t know what type of air filter was in my car- he thought It was one that I had to buy a kit for a ...

The guy working on my car didn’t know what type of air filter was in my car- he thought It was one that I had to buy a kit for and clean myself. The girl helping me looked at it after and said no it’s a regular air filter and it ended up needed to be replaced. Just concerns me that he didn’t know what else he was doing to my car.

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They answer my questionsAnd are so friendly and professionalThey take. Such good care of me.!! I am grateful Elisabethmorris ...

They answer my questionsAnd are so friendly and professionalThey take. Such good care of me.!! I am grateful Elisabethmorrison

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My technician, Bennett, was very knowledgeable, courteous, and thorough. He was polikte and very effiecient and provided some h ...

My technician, Bennett, was very knowledgeable, courteous, and thorough. He was polikte and very effiecient and provided some helpful tips. I greatly appreciate his service and would highly recommend him to others

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Keary (CSR), William & Dean (Topside), and Kristy (Bottomside) were all courteous, knew how to perform their jobs correctly. I ...

Keary (CSR), William & Dean (Topside), and Kristy (Bottomside) were all courteous, knew how to perform their jobs correctly. I give my visit a "HIGH RATING".

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I was impressed with the thoroughness and friendliness of the technician.

I was impressed with the thoroughness and friendliness of the technician.

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The service was quick and friendly. Since we stayed in the car we knew exactly what was being done. Very good experience. Was no ...

The service was quick and friendly. Since we stayed in the car we knew exactly what was being done. Very good experience. Was not pressured in any way for additional services.

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I pretty much always use the Belle Meade Valvoline Shop in Nashville Tn...When I pulled in, 3 out of 4 attendants knew me by nam ...

I pretty much always use the Belle Meade Valvoline Shop in Nashville Tn...When I pulled in, 3 out of 4 attendants knew me by name. They're ALWAYS friendly, knowledgeable, and efficient. A pleasure to deal with as usual.

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Krista, asst. mgr does a fantastic & professional job of tending to the customer. Very knowledgeable and gives confidence in the ...

Krista, asst. mgr does a fantastic & professional job of tending to the customer. Very knowledgeable and gives confidence in the services performed.

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It's expensive!!!!

It's expensive!!!!

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The manager was SO Nice. I felt awful for pulling in <15 minutes before close. He was so gracious and fast and friendly.

The manager was SO Nice. I felt awful for pulling in <15 minutes before close. He was so gracious and fast and friendly.

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I was very satisfied, I just don’t like choosing the finality of a rating.

I was very satisfied, I just don’t like choosing the finality of a rating.

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Everything was checked and oil changed in about 10 minutes and staff were cordial.

Everything was checked and oil changed in about 10 minutes and staff were cordial.

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Fast service, good communication.

Fast service, good communication.

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The guys who helped me were friendly and efficient. They explained what they were doing to my car in plain terms and did not try ...

The guys who helped me were friendly and efficient. They explained what they were doing to my car in plain terms and did not try to oversell me.

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Very very good stuff working highly

Very very good stuff working highly

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I have been going to this location for years, but the team I had on this visit was particularly efficient.

I have been going to this location for years, but the team I had on this visit was particularly efficient.

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Quick service, once someone spoke to me they were very friendly and answered all my questions

Quick service, once someone spoke to me they were very friendly and answered all my questions

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I wish I had gotten the man's name that helped me. I asked about wiper blades, he looked at mine and truthfully told me he didn' ...

I wish I had gotten the man's name that helped me. I asked about wiper blades, he looked at mine and truthfully told me he didn't think I needed new ones yet. I'm so impressed that he didn't try to sell me something he knew I didn't need. This shop is not in my neighborhood but I always go back there because I've always had great service.

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Absolutely awesome! Everyone was professional. Appreciated Dean’s greeting upon arrival and updates on service. I had never bee ...

Absolutely awesome! Everyone was professional. Appreciated Dean’s greeting upon arrival and updates on service. I had never been to one of your stores before but plan on using them from now on. Funny thing, the next day I was bragging on the service I received and a coworker had had the same wonderful experience at your west Knoxville store!

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The wait was too long. Then, he said he couldn't rotate my tires because they are aftermarket (I understand, but it puts me in ...

The wait was too long. Then, he said he couldn't rotate my tires because they are aftermarket (I understand, but it puts me in a tough spot where I need to make a whole other trip to a different place). Doing one trip would be more helpful with my busy schedule.

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quick friendly and free service. always like coming to valvoline b/c i dont feel i'm getting ripped off

quick friendly and free service. always like coming to valvoline b/c i dont feel i'm getting ripped off

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Great people!Knowledgeable, positive, engaging.Just great!

Great people!Knowledgeable, positive, engaging.Just great!

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This isn't the second time I've been there that my brake lights have happened to go out while there. One of the lights was alleg ...

This isn't the second time I've been there that my brake lights have happened to go out while there. One of the lights was allegedly out when I pulled in for a previous visit. The brake light this time went out as I was leaving and they ran up to tell me. It is either incredibly coincidental or they're being messed with.

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Very polite and helpful they even took my expertise coupon. So am a college student and not had 25 dollars in my pocket and them ...

Very polite and helpful they even took my expertise coupon. So am a college student and not had 25 dollars in my pocket and them taking my expired coupon helped me get an oil change for my car.

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Had expected to purchase a couple of services. Was told I did not need them. Would have been easy for them to say “yes sir” and ...

Had expected to purchase a couple of services. Was told I did not need them. Would have been easy for them to say “yes sir” and take my money. Instead, they did right by me, not letting me overspend on things I did not need.

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Being my first time, i just followed the rest of those waiting for service and pulled into a line of cars. There were no signs t ...

Being my first time, i just followed the rest of those waiting for service and pulled into a line of cars. There were no signs telling me what to do, or if there was a difference in the two lines (my line ended up moving much slower than the other). There was also no pricing until you had waited a half an hour and pulled into the bay, at which point I felt committed from the time I had invested.

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Everyone is very friendly each time and the service is quick and professional

Everyone is very friendly each time and the service is quick and professional

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Very friendly people

Very friendly people

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Friendly, attentive, well-staffed

Friendly, attentive, well-staffed

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Very friendly, as prompt as they can be if others are head, always explain & educate on any situation, always remember me on rep ...

Very friendly, as prompt as they can be if others are head, always explain & educate on any situation, always remember me on repeat visits

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Was disappointed and surprised that no employee welcomed me or spoke to me until I had been on the property, waiting in line, fo ...

Was disappointed and surprised that no employee welcomed me or spoke to me until I had been on the property, waiting in line, for approx 25 minutes. I didn't mind waiting, but Valvoline used to greet me, asked why I was visiting, and give me an estimate wait time.

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Excellent customer service, fast & friendly. No pressuring. Just a great experience. !!

Excellent customer service, fast & friendly. No pressuring. Just a great experience. !!

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The service was quick. The manager & service people working were in good spirits & that made it worth my time even though I was ...

The service was quick. The manager & service people working were in good spirits & that made it worth my time even though I was running late to a meeting. Also, they communicated clearly about each part of my service & didn't fight for me to upgrade.

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I pulled in before the car in the other lane but they were done before I was. I was on my lunch break and pressed for time.

I pulled in before the car in the other lane but they were done before I was. I was on my lunch break and pressed for time.

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A very confident and assertive yet friendly "pit boss" enhanced the atmosphere of this location. Everyone on staff seemed to be ...

A very confident and assertive yet friendly "pit boss" enhanced the atmosphere of this location. Everyone on staff seemed to be following her professional lead. I was impressed by her communication and took notice of how her demeanor affected the staff.

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The techs were all helpful and friendly. They were concerned about how long they took, but I didn't really have any problem with ...

The techs were all helpful and friendly. They were concerned about how long they took, but I didn't really have any problem with it. It's near my house, and I appreciate knowing I can get service quickly and conveniently. Thumbs up!

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It was the BEST oil change experience I received in a while. The manager and staff was super friendly and respectful. I didn't f ...

It was the BEST oil change experience I received in a while. The manager and staff was super friendly and respectful. I didn't feel pressured into buying anything which cause me to purchase additional maintenance stuff. The BEST part of this service was the fact your staff shows you what they are putting in your car and confirm the bottle is new. I had a HUGE problem with Jiffy Lube on Charlotte Pike Nashville, TN changing my oil but confirmed after investigating they never changed my filters. The filter had been discontinued over a year!! Thank you Valvoline.

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The service was rapid. I appreciated that he mentioned different grades of oil. There was no pressure to upgrade or upsell

The service was rapid. I appreciated that he mentioned different grades of oil. There was no pressure to upgrade or upsell

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The staff members I spoke with were friendly and knowledgable. I did not have to wait too long for service and did not feel pres ...

The staff members I spoke with were friendly and knowledgable. I did not have to wait too long for service and did not feel pressure to purchase any extra services or products.

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The people are knowledgeable and very friendly and I always feel that the job is done right

The people are knowledgeable and very friendly and I always feel that the job is done right

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I was satisfied.

I was satisfied.

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Easy visit and awesome staff

Easy visit and awesome staff

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The lead tech Dean was really nice and you could tell he was actively verifying what the other techs were doing. I have always d ...

The lead tech Dean was really nice and you could tell he was actively verifying what the other techs were doing. I have always done my own car maintenance, but live in an apartment building now so had to resort to going to a shop. Was pretty pleased with the experience

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The team is good

The team is good

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Only reason I won't return to that location is that it isn't in my customary travel zone. I was in their area, needed service fo ...

Only reason I won't return to that location is that it isn't in my customary travel zone. I was in their area, needed service for my car, and had the time, so I got an oil change.

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The service was fast and reasonably priced. I like the fact I did not have to exit the vehicle for service.

The service was fast and reasonably priced. I like the fact I did not have to exit the vehicle for service.

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It is easy...

It is easy...

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Zach was awesome! A very friendly, knowledgeable and helpful guy. A problem I was having with my windshield wipers was solved an ...

Zach was awesome! A very friendly, knowledgeable and helpful guy. A problem I was having with my windshield wipers was solved and they work better than ever.

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Didn't wait long and the services was fast.

Didn't wait long and the services was fast.

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Nice and professional employees, Quick Service, answered all my questions, but there was no waiting room so I had to stand in th ...

Nice and professional employees, Quick Service, answered all my questions, but there was no waiting room so I had to stand in the corner but that was not a problem for me.

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Fast service, and courteous.

Fast service, and courteous.

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Smiling faces and happy to answer questions. Helpful staff.

Smiling faces and happy to answer questions. Helpful staff.

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Everyone was very friendly and courteous. I was treated with respect. I will definitely return and will recommend this locatio ...

Everyone was very friendly and courteous. I was treated with respect. I will definitely return and will recommend this location to others..

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Came at the right time, branch manager serviced my car and did a great job. Great energy, great recommendations. Better than the ...

Came at the right time, branch manager serviced my car and did a great job. Great energy, great recommendations. Better than the typical experience

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Got in an out pretty fast

Got in an out pretty fast

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Staff was knowledgeable, quick, courteous, and all together pleasant to deal with. Love that they show me the oil is replaced on ...

Staff was knowledgeable, quick, courteous, and all together pleasant to deal with. Love that they show me the oil is replaced on my dipstick, as with other places I would pull over immediately and double check myself.

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Great price and great staff. Fast service

Great price and great staff. Fast service

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I think that I will be highly satisfied As time goes on and i see how my car does. I do think the staff did a wonderful job. I r ...

I think that I will be highly satisfied As time goes on and i see how my car does. I do think the staff did a wonderful job. I really have no complaints. They were great. I’m just always skeptical because i know so little about cars.

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The attendant was not very pleasant when she approached the car.

The attendant was not very pleasant when she approached the car.

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Very fast very friendly

Very fast very friendly

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Exceptional, quick service. Kristy was great and I was very impressed with my service. I will be returning here every time my ca ...

Exceptional, quick service. Kristy was great and I was very impressed with my service. I will be returning here every time my car needs serviced.

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VERY THOROUGH

VERY THOROUGH

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Crew seemed quite knowledgeable. We’re unable to check cabin filter as it was behind glove compartment and unsure how to get to ...

Crew seemed quite knowledgeable. We’re unable to check cabin filter as it was behind glove compartment and unsure how to get to it w ease. Also could not top off power steering fluid as vehicle requires dealer specific fluid. Other than that was quite satisfactory

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The entire staff here is EXCELLENT ! Kristy, Dean, and Christopher make a great TEAM ! Very professional, polite and attentive.. ...

The entire staff here is EXCELLENT ! Kristy, Dean, and Christopher make a great TEAM ! Very professional, polite and attentive... PERFECT ! Thank you.

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The technician who helped me (I think Selina was her name) was extremely helpful and knowledgable. The whole crew was. They ar ...

The technician who helped me (I think Selina was her name) was extremely helpful and knowledgable. The whole crew was. They are good at what they do.

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Pleasant & prompt greeting to establish my needs.

Pleasant & prompt greeting to establish my needs.

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I've used valvoline a lot in the past year and a half, and am always satisfied. I feel the customer service is excellent, and th ...

I've used valvoline a lot in the past year and a half, and am always satisfied. I feel the customer service is excellent, and the staff always extremely friendly and polite. Nothing was out of the ordinary in that regard this visit, so I just put "satisfied."

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Corina was polite and very knowledgeable for my Lexus oil change. She is an employee you do not want to lose. I would give her ...

Corina was polite and very knowledgeable for my Lexus oil change. She is an employee you do not want to lose. I would give her a raise!

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I was quoted two different prices for replacing my headlight. The first rep who was the one checking my lights and alerted me th ...

I was quoted two different prices for replacing my headlight. The first rep who was the one checking my lights and alerted me that it needed replacing said it would be 11.99. When I was speaking with the rep that was entering everything on the computer, he said that the replacement would be 20.99. I needed it replaced, so I paid the 20.99, but that's a big difference in price. Also, there wasn't a great place to wait while my tires were being rotated. The rep said I could either go outside (it was super cold out) or just stand over in the corner, so I ended up just hanging out in the corner. The reps are always super friendly and professional, and the work is done well, and overall my visit was fine. Those were just a few things that were not quite up to par.

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Very professional.

Very professional.

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Everyone was very friendly, knowledgeable, and this is the quickest service I have ever received at Valvoline.

Everyone was very friendly, knowledgeable, and this is the quickest service I have ever received at Valvoline.

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Employees were super friendly, knowledgeable, and fast working. Everything I needed.

Employees were super friendly, knowledgeable, and fast working. Everything I needed.

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I was very satisfied with the lady who helped me but the guy checking my headlights must have missed the driver's side cause I g ...

I was very satisfied with the lady who helped me but the guy checking my headlights must have missed the driver's side cause I got pulled over the next day for a headlight being out. Or maybe it literally died right after I drove out of there but it's ok. This is a great location and they always take care of me. Thx guys!

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Friendly & efficient

Friendly & efficient

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Cerina was able to replace my high mount brake light that had been out for at least the past five years and others had told me I ...

Cerina was able to replace my high mount brake light that had been out for at least the past five years and others had told me I needed to take it to the dealer. Thank you, Cerina!

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I was in and out very quickly- Techs were all very professional

I was in and out very quickly- Techs were all very professional

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Always satisfied when using this location.

Always satisfied when using this location.

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I was 5th in line when I arrived and the staff moved and the staff moved thru organized system efficiently with each employee ...

I was 5th in line when I arrived and the staff moved and the staff moved thru organized system efficiently with each employee participate as needed.

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Keary was wonderful explaining everything that my car needed did not pressure me, and was clear about fixing everything that ne ...

Keary was wonderful explaining everything that my car needed did not pressure me, and was clear about fixing everything that needed to be fixed. I will definitely be back !

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Fast work, cheerful staff.

Fast work, cheerful staff.

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Great staff. They operated like a friendly, professional team.

Great staff. They operated like a friendly, professional team.

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From pulling up to the station to pulling out I had to wait about 45 minutes. The station was very busy (there were two cars in ...

From pulling up to the station to pulling out I had to wait about 45 minutes. The station was very busy (there were two cars in front of me waiting to pull in the bay), so I do not think this was the service providers fault. I am not sure if there are any ways to make the process faster, but if I did not have to wait such a long time I would have been more satisfied with my experience. The actual service I received was great and all the employees were professional and courteous.

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It was frigid cold but those guys worked really hard to get the job done.

It was frigid cold but those guys worked really hard to get the job done.

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Everyone was super friendly, knowledgeable and efficient.

Everyone was super friendly, knowledgeable and efficient.

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I go to this store regularly. The technicians know me, are very professional and friendly, and sometimes will apply a discount e ...

I go to this store regularly. The technicians know me, are very professional and friendly, and sometimes will apply a discount even if I don't have my discount mailer with me at the time. These folks are great! I recommend them regularly!

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Everyone was kind, but also fast!

Everyone was kind, but also fast!

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To get a "Highly Satisfied" rating from anyone should result in an above and beyond the call of duty experience ...... not just ...

To get a "Highly Satisfied" rating from anyone should result in an above and beyond the call of duty experience ...... not just for doing what is paid for. The Valvoline employees did what they were supposed to do. I received a Silver Star and a Bronze Star during my time in the USMC for doing what they say most would not do ..... that I would consider above and beyond. Not sure why the question was asked in the manor it was asked! What would make you "Highly Satisfied"? Asking with all due respect. The question is being asked in a way that would lead one to feel that you expected a "Highly Satisfied" rating for a $165.00 oil change.

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Service was off the charts

Service was off the charts

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The assistant Mgr, Kristy, demonstrated a superior knowledge of my 13 year old Lexus, was pleasant, professional and efficient i ...

The assistant Mgr, Kristy, demonstrated a superior knowledge of my 13 year old Lexus, was pleasant, professional and efficient in handling my situation.Also, when I arrived, it was raining and the two bays had customers in them. this did not slow down the gentleman who greeted me and proceeded to service my car even before we got under cover.

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Great service, friendly knowledgeable staff :)

Great service, friendly knowledgeable staff :)

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Just waited too late left Nguyen and very little urgency to get oil changed

Just waited too late left Nguyen and very little urgency to get oil changed

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It was a Great experience. Nice people

It was a Great experience. Nice people

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The process of bringing my car in for an oil change is always a pain. Valvoline makes it 1000 times easier, but the whole overa ...

The process of bringing my car in for an oil change is always a pain. Valvoline makes it 1000 times easier, but the whole overall experience of taking time out of your life to change your oil is never going to be a highly satisfied experience.

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Very friendly, fast prompt service. Didn't have to wait at all when I went. Love that they also put air in your tires and check ...

Very friendly, fast prompt service. Didn't have to wait at all when I went. Love that they also put air in your tires and check your lights etc.

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Fast, friendly, knowledgeable

Fast, friendly, knowledgeable

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Great customer service, explained everything to me

Great customer service, explained everything to me

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The staff was friendly, quick, and informative

The staff was friendly, quick, and informative

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Quick, efficient and expressed level of competence to display they were professional

Quick, efficient and expressed level of competence to display they were professional

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I was very satisfied with my service. Both women working were incredible and friendly

I was very satisfied with my service. Both women working were incredible and friendly

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Good service

Good service

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Efficient and convenient.

Efficient and convenient.

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Service people are always pleasant.

Service people are always pleasant.

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GREAT SERVICE, GOOD LOCATION.

GREAT SERVICE, GOOD LOCATION.

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Courteous and speedy service.

Courteous and speedy service.

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Great friendly service

Great friendly service

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I was pretty satisfied! the staff were super nice. i don’t know what to say why i was not highly satisfied.

I was pretty satisfied! the staff were super nice. i don’t know what to say why i was not highly satisfied.

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Dean and Serina give consistent fabulous customer service and remember me each time I return! This all started with Eliot, who i ...

Dean and Serina give consistent fabulous customer service and remember me each time I return! This all started with Eliot, who is at a different location now, but I know the trust started with him and has been carried forward with Dean and Serina! I may have spelled Serina's name incorrectly, but she is fabulous! Thank you for hiring such knowledgable and sincere employees! I work for a company where customer service is highly valued so I am very aware of when I receive it and when I don't! I always look forward to a visit to Valvoline!!

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Awesome service! I will recommend and also will be coming back. Great staff, especially the lady!

Awesome service! I will recommend and also will be coming back. Great staff, especially the lady!

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The technician inspected my air filter and suggested replacing it. However, they were out of stock of the air filter for my veh ...

The technician inspected my air filter and suggested replacing it. However, they were out of stock of the air filter for my vehicle. They said I could purchase it somewhere else and return for free installation but not quite the convenience of having it on hand.

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I was met by a highly professional and personable young woman named Corina (? I think this is her name). Not only did she provid ...

I was met by a highly professional and personable young woman named Corina (? I think this is her name). Not only did she provide me with great service but she handled the other customers with the same prompt and professional service and followed up with each of us and answered questions as well. I hope you value your women employees as much - or more than - the males and reward them with nice raises and advancement where deserved. Emphasizing and promoting and marketing to women in your company would appeal to me as a female customer as I consider them more trustworthy actually. Also, not all of us were raised with a father who changed the oil and know the lingo. Thanks for listening!

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Attendants are always courteous and friendly. Technicians are well qualified and thorough. Range of recommended services availab ...

Attendants are always courteous and friendly. Technicians are well qualified and thorough. Range of recommended services available are always politely explained.

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The CSR Zach was friendly and professional.

The CSR Zach was friendly and professional.

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All employees that I had interaction with were very nice and communicated everything very well to me. I didn't feel pressured t ...

All employees that I had interaction with were very nice and communicated everything very well to me. I didn't feel pressured to purchase anything other than the oil change I came in for.

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I expected to need an oil change Cienna and TOm showed me how clean oil was and told me oil lasted longer than my last service. ...

I expected to need an oil change Cienna and TOm showed me how clean oil was and told me oil lasted longer than my last service. Well done! I get to spsend my money on something else I need. Made my day.

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Always fast and friendly also I love the availability of coupons

Always fast and friendly also I love the availability of coupons

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Always get good service there. Staff is efficient and courteous.

Always get good service there. Staff is efficient and courteous.

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It was the end of the day, i was tired, they were tired. Kind of wanted more explanation for why my oil might be 3 quarts after ...

It was the end of the day, i was tired, they were tired. Kind of wanted more explanation for why my oil might be 3 quarts after having driven it for a year without issue and for longer periods between oil changes... Just wanted more than 'conventional burns off quicker.' but no biggie cause he wrestled out my air filter which is heinously difficult.

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GREAT CUSTOMER SERVICE

GREAT CUSTOMER SERVICE

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Nice efficient people

Nice efficient people

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I always feel that the staff has my car's best interests at heart, and that they know what they're doing under the hood.

I always feel that the staff has my car's best interests at heart, and that they know what they're doing under the hood.

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the attendant was friendly and explained the reason for the protracted wait and the service was efficient.

the attendant was friendly and explained the reason for the protracted wait and the service was efficient.

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Corina was absolutely excellent. She was able to quickly replace the bulb for a front headlight and got me on my way quickly.

Corina was absolutely excellent. She was able to quickly replace the bulb for a front headlight and got me on my way quickly.

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Everyone is always friendly, helpful, and quick.

Everyone is always friendly, helpful, and quick.

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I wished the price to be substantially cheaper!

I wished the price to be substantially cheaper!

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The staff was very friendly and curteous. Extremely personable staff. Excellent customer service!!

The staff was very friendly and curteous. Extremely personable staff. Excellent customer service!!

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Had never been to a valvoline shop was a quick and good experience

Had never been to a valvoline shop was a quick and good experience

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My wife and I have used Valvoline for years. Such high quality for customer service!!!

My wife and I have used Valvoline for years. Such high quality for customer service!!!

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Very friendly and knowledgable staff who continued to top off fluids and do other check even after I decided against an oil chan ...

Very friendly and knowledgable staff who continued to top off fluids and do other check even after I decided against an oil change

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I visit Vavoline quite often and they are always friendly and professional. I appreciate good service and that's why I continue ...

I visit Vavoline quite often and they are always friendly and professional. I appreciate good service and that's why I continue to go there for efficient service.

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Staff found a screw in a tire and recommended a location for repair.

Staff found a screw in a tire and recommended a location for repair.

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Professional staff. Very detailed and safety oriented.

Professional staff. Very detailed and safety oriented.

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Great service!

Great service!

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I was able to get my oil changed within 10 minutes of arriving. The staff was extremely friendly and made sure everything was go ...

I was able to get my oil changed within 10 minutes of arriving. The staff was extremely friendly and made sure everything was good. I was happy with my visit and will be back next week for a new air filter.

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Professional and quick with no hassle! They make suggestions for new filters but you don't have to buy if you don't want to.

Professional and quick with no hassle! They make suggestions for new filters but you don't have to buy if you don't want to.

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the lady who worked with me did a good job.

the lady who worked with me did a good job.

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They were professional and very helpful in explaining everything they were doing and going over. I did not feel pressured. They ...

They were professional and very helpful in explaining everything they were doing and going over. I did not feel pressured. They were not overbearing, unlike the other Valvolines I've been through. Therefore I was highly satisfied,not with how fast they got me through but with them as a whole.

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The staff quickly checked my auto as asked and performed the services efficiently.

The staff quickly checked my auto as asked and performed the services efficiently.

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Quick and friendly

Quick and friendly

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I always have a great experience with Valvoline. It is easy and fast. Very consistent service at every location.

I always have a great experience with Valvoline. It is easy and fast. Very consistent service at every location.

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fast and honest and good price

fast and honest and good price

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Great experience. Fast, efficient, very friendly associates. Like working with friends instead of service folks.

Great experience. Fast, efficient, very friendly associates. Like working with friends instead of service folks.

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I always have a good experience at this Valvoline location. I have been going here for almost 10 years.

I always have a good experience at this Valvoline location. I have been going here for almost 10 years.

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Manager was great Kristi is her name.

Manager was great Kristi is her name.

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Quick easy service with positive attitude. Thank you!

Quick easy service with positive attitude. Thank you!

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The prices for the oil, oil filter, and air filter are too high. I can get the same oil in 5qt at auto parts stores for a littl ...

The prices for the oil, oil filter, and air filter are too high. I can get the same oil in 5qt at auto parts stores for a little more than half the price I paid at VIOC. I understand the need to mark up the prices to cover the cost of labor and the extra services and checks but this is quite a high premium to pay, much more than it used to be just a few years ago.

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I was greeted immediately. Once I was inside, my truck was serviced immediately. This was a top off visit but this is where I ...

I was greeted immediately. Once I was inside, my truck was serviced immediately. This was a top off visit but this is where I take my vehicles to be serviced outside of mechanical services.

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The best experience I have had with an oil change in the 21 years of driving. Thank you!

The best experience I have had with an oil change in the 21 years of driving. Thank you!

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I went around 9:30, there was no line, nice employees, and quick service. Customer service is such a hard thing these days. And ...

I went around 9:30, there was no line, nice employees, and quick service. Customer service is such a hard thing these days. And it's refreshing when you see employees that enjoy being at work. The staff that worked on my vehicle were all pros.

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I had a manufacturer defect with my car that the technician were willing to help fix and work around. Above and beyond the oil c ...

I had a manufacturer defect with my car that the technician were willing to help fix and work around. Above and beyond the oil change I went for.

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There was a large truck that prevented me and others from getting into or behind Valvoline to get service. The wait was long and ...

There was a large truck that prevented me and others from getting into or behind Valvoline to get service. The wait was long and I ended up being there a little over an hour. This was frustrating because I anticipated that I would only be there for a short period of time.

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The folks working were amazing. it was easy and quick.

The folks working were amazing. it was easy and quick.

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Everyone was very friendly and professional. Very quick and efficient service. It was a great experience. I would highly recomme ...

Everyone was very friendly and professional. Very quick and efficient service. It was a great experience. I would highly recommend this particular Valvoline to friends and family.

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The workers that helped me were very knowledgeable and quick.

The workers that helped me were very knowledgeable and quick.

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Everyone was professional and explained as they went along. Very good service as usual.

Everyone was professional and explained as they went along. Very good service as usual.

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Fast, friendly service. I will definitely be a return customer!

Fast, friendly service. I will definitely be a return customer!

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The technicians informed me of an oil leak I had that was unknown to me and the oil change could not be done. They were very det ...

The technicians informed me of an oil leak I had that was unknown to me and the oil change could not be done. They were very detailed in explaining everything and topped off my oil. I was really appreciative of them.

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Friendly and courteous staff, coupon applied with no problem. In and out fairly quickly.

Friendly and courteous staff, coupon applied with no problem. In and out fairly quickly.

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Good people and fast service

Good people and fast service

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Wonderful staff. Great sense of humor on a scorching day. Service on my vehicle was completed quickly and efficiently.

Wonderful staff. Great sense of humor on a scorching day. Service on my vehicle was completed quickly and efficiently.

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Clear communication and friendly staff

Clear communication and friendly staff

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This Valvoline location has always been my favorite place!

This Valvoline location has always been my favorite place!

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The visit was very quick & the guy put new windshield wipers on for me.

The visit was very quick & the guy put new windshield wipers on for me.

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The staff were all polite, friendly, and knowledgeable. They helped with each question by following up with the best knowledge a ...

The staff were all polite, friendly, and knowledgeable. They helped with each question by following up with the best knowledge and explanation of my question. They went above and beyon for me! I will be back for other services as well! By far the best oil change if ever had!

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They actually didn't check my headlights, tail lights, blinkers, high beams... first time this has happened. I didn't realize t ...

They actually didn't check my headlights, tail lights, blinkers, high beams... first time this has happened. I didn't realize they missed this until I saw them checking these in the bay next to me.

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Great knowledge and fast service

Great knowledge and fast service

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Fast quick service.

Fast quick service.

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I always have very pleasant experiences at Valvoline and I always appreciate their dedicated commitment to each customer.

I always have very pleasant experiences at Valvoline and I always appreciate their dedicated commitment to each customer.

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Are you kidding? This is great service! The customer service rep, Cerina Ann, is professional, courteous, knowledgeable, a very ...

Are you kidding? This is great service! The customer service rep, Cerina Ann, is professional, courteous, knowledgeable, a very pleasant person. I enjoy coming to this location. This is not my first visit here.

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the staff was friendly, helpful, and knowledgeable, especially the manager Zachery Lindsey!

the staff was friendly, helpful, and knowledgeable, especially the manager Zachery Lindsey!

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That took care of everything I needed them too

That took care of everything I needed them too

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The service routine was the same this time as it has been through out our " relationship " . I was a little bummed when they did ...

The service routine was the same this time as it has been through out our " relationship " . I was a little bummed when they didn't have my air filter in stock.. your service is always spot on

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I had no idea that Valvoline would change blinker lightbulbs until someone mentioned to me that they got theirs fixed there. I ...

I had no idea that Valvoline would change blinker lightbulbs until someone mentioned to me that they got theirs fixed there. I went and my tech was very competant and speedy. I actually had two bulbs that weren't working, but on inspection she determined that only one bulb was dead and the other was just loose. Someone could have easily told me that both bulbs were dead and had me pay to replace both, so I really appreciated that.

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Super kind employees!

Super kind employees!

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PROFESSIONAL

PROFESSIONAL

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length of wait

length of wait

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Strong pressure to upgrade oil, made to feel i was making a bad choice for my vehicle.

Strong pressure to upgrade oil, made to feel i was making a bad choice for my vehicle.

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The Young lady had very extensive knowledge of her job. Also she was super friendly with a kind smile. As long as she is there ...

The Young lady had very extensive knowledge of her job. Also she was super friendly with a kind smile. As long as she is there I will return.

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In and out quick. No problems

In and out quick. No problems

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None of the employees seemed happy; they all seemed kinda miserable. Made me feel a little bad for adding to their workload.

None of the employees seemed happy; they all seemed kinda miserable. Made me feel a little bad for adding to their workload.

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The service technician, Dean, was very responsive and highly knowledgeable about my car. He was thoughtful, careful and clearly ...

The service technician, Dean, was very responsive and highly knowledgeable about my car. He was thoughtful, careful and clearly showed proficiency. You are fortunate to have such a fine employee.

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Service person was professional

Service person was professional

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I had a oil and filter change and I felt I paid to much for the service. The waiting room was closed and I had to wait out back ...

I had a oil and filter change and I felt I paid to much for the service. The waiting room was closed and I had to wait out back in the shade and no chair was offered. The service was quick.

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Customer Service was great. I did not have to wait too long before being serviced.

Customer Service was great. I did not have to wait too long before being serviced.

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They were very courteous and polite.

They were very courteous and polite.

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The Customer Service was awesome. Also the knowledge of services were superb!

The Customer Service was awesome. Also the knowledge of services were superb!

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They were quick and communicated very well with the prices of services, and also friendly.

They were quick and communicated very well with the prices of services, and also friendly.

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Staff is always very professional and engaging. There is a slight wait, but it is nothing beyond what should be expected for thi ...

Staff is always very professional and engaging. There is a slight wait, but it is nothing beyond what should be expected for this type of service. Valvoline is overpriced in the realm of what a standard oil change should cost, but I am realistic that having a speedy service in a convenient location is going to drive up cost. Overall, I think it's a good value. I've come here for years with numerous cars of mine and my wife and I will continue to do so.

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Talmadge and Heaven were lively, funny, engaging, and comforting. I didn't feel pressured to upgrade but I chose to honestly bec ...

Talmadge and Heaven were lively, funny, engaging, and comforting. I didn't feel pressured to upgrade but I chose to honestly because I felt so comfortable. Then, Talmadge gave me a discount on my total and I was very grateful. I will DEFINITELY be coming back for my next oil change!

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The mechanics expressed confidence and made me feel comfortable, in letting them mess with my car. I have come to rely on Valvo ...

The mechanics expressed confidence and made me feel comfortable, in letting them mess with my car. I have come to rely on Valvoline to provide excellent care.

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Excellent customer service. Fast, friendly, and fair. That's all that matters

Excellent customer service. Fast, friendly, and fair. That's all that matters

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Very nice & knowledgeable staff; presented options for other services but did not "high-pressure" sell. Due to time, was leaving ...

Very nice & knowledgeable staff; presented options for other services but did not "high-pressure" sell. Due to time, was leaving immediately to go out of town but plan to return for a few services.

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I enjoyed meeting a new employee since my last visit- I'm sorry I can't remember his name, but he is from Texas where I am origi ...

I enjoyed meeting a new employee since my last visit- I'm sorry I can't remember his name, but he is from Texas where I am originally from, so we had a nice visit. The staff at this location is alway exceptional! ( His name may be Drew)

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The price of the oil change was far more than I anticipated.

The price of the oil change was far more than I anticipated.

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Friendly and prompt service, even with a line at the end of the day on a Friday.

Friendly and prompt service, even with a line at the end of the day on a Friday.

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I have been coming to this location for several years with several cars. I don't know if it's local, regional or national manage ...

I have been coming to this location for several years with several cars. I don't know if it's local, regional or national management, but whatever you're doing is working. I can't think of any other business I would recommend more highly. The technicians are always friendly, enthusiastic, professional, efficient and informative. This has been so consistent that it's clearly company policy on some level, but every individual I have dealt with, including Dean and Patrick today, are top notch in every way. Thanks for great service and keep up the good work.

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Excellent service for the price, little wait time for service; employees friendly and helpful.

Excellent service for the price, little wait time for service; employees friendly and helpful.

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My air conditioning is blowing cold air

My air conditioning is blowing cold air

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professional service

professional service

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It was an oil change and not a massage or a bottle of Domaine Serene Pinot Nior 2012 so highly satisfied is not really obtainabl ...

It was an oil change and not a massage or a bottle of Domaine Serene Pinot Nior 2012 so highly satisfied is not really obtainable. They did a great job with a rather mundane necessity of life. As stated I am satisfied to the point that I will return and I will recommend you to others.

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They were extremely busy but customer service was fabulous. Drive from Franklin to this store because of staff.

They were extremely busy but customer service was fabulous. Drive from Franklin to this store because of staff.

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FRIENDLY

FRIENDLY

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I am generally very skeptical of oil change shops. The perception of shady operations is pervasive, perhaps undeservedly so, but ...

I am generally very skeptical of oil change shops. The perception of shady operations is pervasive, perhaps undeservedly so, but some businesses are less conscientious. That said, I was blown away by both the courtesy and professionalism exhibited by Valvoline. I did not have time to take my car to my usual garage and decided to take a chance on your company. If this is typical of the service, I will be back again and again.

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I waited in line for more than 45 mins and I still had to ask how long it would be before they seen me, nobody asked me what I n ...

I waited in line for more than 45 mins and I still had to ask how long it would be before they seen me, nobody asked me what I needed or anything. I live in Frankfort, KY but i was in Nashville, TN to visit and needed an oil change, I will never go back to that valvoline again.

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Both attendants, the 'greeter' and the performer were extremely courteous, professional ans full of smiles; like they liked what ...

Both attendants, the 'greeter' and the performer were extremely courteous, professional ans full of smiles; like they liked what they were doing that afternoon.

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Every team member was professionally dressed. They communicated with me on everything that they were doing. For once I was not ...

Every team member was professionally dressed. They communicated with me on everything that they were doing. For once I was not feeling pressure to buy or do service that I didn't go in there for. However, they did make suggestions which I appreciated.

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Consistently great service

Consistently great service

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The staff who attended me were very friendly, kind, and knowledgeable.

The staff who attended me were very friendly, kind, and knowledgeable.

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The staff are friendly, professional and work together as a team which helps deliver an excellent customer experience.

The staff are friendly, professional and work together as a team which helps deliver an excellent customer experience.

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The service team of Talmadge, Patrick, Kristy did a great job and deserves a praise. They found that my vehicle has a leaking oi ...

The service team of Talmadge, Patrick, Kristy did a great job and deserves a praise. They found that my vehicle has a leaking oil pan. I knew there was a problem since many years ago, but Talmadge was the first one to speak about it and help identifying the cause. He is honest and helpful, which in my opinion is the most important virtues of a car mechanic. I will return to this location and recommend it to others. Thank you!

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The location is close; the staff is friendly and helpful; the range of products and pricing works well and the service is reliab ...

The location is close; the staff is friendly and helpful; the range of products and pricing works well and the service is reliable on a high level.

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I was highly satisfied with the customer service from the service team. When I arrived I was greeted within 30 seconds. The serv ...

I was highly satisfied with the customer service from the service team. When I arrived I was greeted within 30 seconds. The service member explained in detail what to expect during my visit for my requested services. The service team ( Kristy, Talmadge, Justin, and Dean) customer service was exceptional and I will be a returning customer to the 040045 Harding Road location. Overly satisfied with the oil change and even more satisfied with the customer service!!!!!!!!

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The staff were so friendly and personable - I really enjoyed being there.

The staff were so friendly and personable - I really enjoyed being there.

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He was very thorough in flushing my transmission. The transmission had been rough since I got it. Three oil changes at other pla ...

He was very thorough in flushing my transmission. The transmission had been rough since I got it. Three oil changes at other places that should have mentioned the need for this service did not bring it up. The transmission immediately ran smoother. I am happy.

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I was greeted quickly and in a very professional, yet friendly manner immediately. The service was quick and fairly priced.

I was greeted quickly and in a very professional, yet friendly manner immediately. The service was quick and fairly priced.

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The staff were attentive, prompt, efficient, informative, and thorough. I have my vehicle serviced regularly at this location; a ...

The staff were attentive, prompt, efficient, informative, and thorough. I have my vehicle serviced regularly at this location; always a pleasure, always helpful. I have confidence in them.

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The oil change was very quick. The staff were really nice. I was told about maintenance I may want to do but not pushed into it. ...

The oil change was very quick. The staff were really nice. I was told about maintenance I may want to do but not pushed into it. Only thing I'd recommend are the staff to check what I should get done before telling me I should do it. For example I was told now is the time to change my serpentine belt. When I asked if it was cracked or worn they didn't know because they didn't check it yet. Besides that moment everything was perfect and I will go back.

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Cerina? The service representative that helped me was very kind, courteous, and knowledgeable.

Cerina? The service representative that helped me was very kind, courteous, and knowledgeable.

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Very Good experience. Ann and team were very helpful. This location has no waiting room.

Very Good experience. Ann and team were very helpful. This location has no waiting room.

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They were so helpful!

They were so helpful!

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I came at a good time when it wasn't too busy. Also, the crew on duty worked together well. The service rep on the job, Zach, wa ...

I came at a good time when it wasn't too busy. Also, the crew on duty worked together well. The service rep on the job, Zach, was very attentive, but not "pushy". He showed me an issue with the cabin air filters that were in need of changing, & I agreed to the service. He had additional service recommendations, and I will talk with my husband about them.

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The overall experience was great. I waited like 5mins before I pulled in for the actual oil change. The staff was very efficien ...

The overall experience was great. I waited like 5mins before I pulled in for the actual oil change. The staff was very efficient , good because I came on my lunch break and I had time to spare after the oil change. I will definitely cone back

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Great staff

Great staff

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Very friendly staff, felt comfortable with their knowledge!

Very friendly staff, felt comfortable with their knowledge!

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Great service and fast! Thanks!

Great service and fast! Thanks!

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Fast and convenient.

Fast and convenient.

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Very professional staff and the person that signed me in and took care of the invoice was very good.

Very professional staff and the person that signed me in and took care of the invoice was very good.

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HAVE USED THIS STORE SINCE IT WAS LOCATED AT PRESENT SITE. ALWAYS SATISFIED.

HAVE USED THIS STORE SINCE IT WAS LOCATED AT PRESENT SITE. ALWAYS SATISFIED.

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Price is high compared with competitors.

Price is high compared with competitors.

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Friendly and knowledgeable staff, quick service.

Friendly and knowledgeable staff, quick service.

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The manager Paul was very helpful and informative.All employees were courteous, kind and helpful.

The manager Paul was very helpful and informative.All employees were courteous, kind and helpful.

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I did not need my oil changed as I still had 50% however I was not informed until after the service was provided

I did not need my oil changed as I still had 50% however I was not informed until after the service was provided

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The same people have been there almost every time, and take care of me like I'm a member of their own family.And I know I don't ...

The same people have been there almost every time, and take care of me like I'm a member of their own family.And I know I don't make that easy.Thank you all.tom

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The staff was super friendly and courteous. The service was impeccable and professional. They were unlike the previous staff, wh ...

The staff was super friendly and courteous. The service was impeccable and professional. They were unlike the previous staff, who were talking out loud during the service about stuff outside of valvoline. The new staff in place is security enough for me to say I'll be back.

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The overall customer services was great no pressure everythg was explained in detail I will def b coming every 3 months on time. ...

The overall customer services was great no pressure everythg was explained in detail I will def b coming every 3 months on time. I'm very big on customer service I had a great experience at this location.😊😊

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good courteous service.

good courteous service.

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Kristy, Talmadge, Cerina Ann and Justin were a great team. I was really impressed with the quality and speed of service! I will ...

Kristy, Talmadge, Cerina Ann and Justin were a great team. I was really impressed with the quality and speed of service! I will definitely be back!

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I was very satisfied. It was just my first visit to that location. consistency will earn a highly satisfied.

I was very satisfied. It was just my first visit to that location. consistency will earn a highly satisfied.

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These people are a class act. Professional

These people are a class act. Professional

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The staff was SO helpful! They went way beyond what I expected of them and gave me a lot of really great advice on upkeep of my ...

The staff was SO helpful! They went way beyond what I expected of them and gave me a lot of really great advice on upkeep of my car and tires. These guys are awesome, buy them all lunch or something :)

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The staff was very friendly and knowledgeable. They seemed to work well together.Services and prices were discussed and explaine ...

The staff was very friendly and knowledgeable. They seemed to work well together.Services and prices were discussed and explained thoroughly.

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I loved speaking with the manager, Paul who helped me. I really appreciated all his guidance and friendliness during the visit. ...

I loved speaking with the manager, Paul who helped me. I really appreciated all his guidance and friendliness during the visit. He killed it! Great job to the whole team and I will definitely be back soon!

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Overall friendliness and patience of the staff was fantastic. They were efficient but thorough and that's what I needed.

Overall friendliness and patience of the staff was fantastic. They were efficient but thorough and that's what I needed.

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The man who took care of most of my service was very busy (other staff were going to him for help) but he was attentive and frie ...

The man who took care of most of my service was very busy (other staff were going to him for help) but he was attentive and friendly to me and his coworkers. I don't remember his name but he had a brace on his arm. He was great!

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It was quick.

It was quick.

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Elliot was a wonderful customer service representative. Engaged in conversation, very polite and helped me get a list of things ...

Elliot was a wonderful customer service representative. Engaged in conversation, very polite and helped me get a list of things I can budget for by my next oil change. The rest of the staff was very kind with smiles on their faces. They were quick and pleasant.

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Things moved quickly. The rep was courteous. He shared things to sell me but with no pressure at all.

Things moved quickly. The rep was courteous. He shared things to sell me but with no pressure at all.

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I go out of my way to visit this location. They work as a team and very friendly!!

I go out of my way to visit this location. They work as a team and very friendly!!

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A bit steep in price, but overall a good experience.

A bit steep in price, but overall a good experience.

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Great service, great value and very convenient!

Great service, great value and very convenient!

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The men were honest and told me I was too early for an oil change and gave me the option to get one or wait.

The men were honest and told me I was too early for an oil change and gave me the option to get one or wait.

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Great customer service. Fast service

Great customer service. Fast service

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Friendly, knowledgeable, and trustworthy staff. Thank you!!

Friendly, knowledgeable, and trustworthy staff. Thank you!!

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Antonio did a great job.

Antonio did a great job.

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the people were friendly and worked hard

the people were friendly and worked hard

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The service technician was professional, knowledgable and very clear in communicating the service options and the pricing.

The service technician was professional, knowledgable and very clear in communicating the service options and the pricing.

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I was on lunch and had time to spare

I was on lunch and had time to spare

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I did not feel "pressured ". My lack of satisfaction is due to their not offering to sell me new windshield wipers; which I will ...

I did not feel "pressured ". My lack of satisfaction is due to their not offering to sell me new windshield wipers; which I will have to go back to have installed

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The kindness and knowledge of the staff.

The kindness and knowledge of the staff.

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On one of my previous visits to this center, I had the air filter changed. A couple of the tabs that hold the plastic fitting o ...

On one of my previous visits to this center, I had the air filter changed. A couple of the tabs that hold the plastic fitting on were left off.

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Attendant was very courteous and explained everything clearly. He let me know what I needed and I was in and out very fast.

Attendant was very courteous and explained everything clearly. He let me know what I needed and I was in and out very fast.

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friendly courteous staff, quick service

friendly courteous staff, quick service

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The entire staff was amazing when we got there. Walking through all the steps they were taking and how to keep the car in great ...

The entire staff was amazing when we got there. Walking through all the steps they were taking and how to keep the car in great shape.

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It's all about the staff, they are friendly, knowledgeable, and all seem to really like their job. They take their work seriousl ...

It's all about the staff, they are friendly, knowledgeable, and all seem to really like their job. They take their work seriously, and seem to care about your vehicle. Well done Valvoline!

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The two gentlemen who helped were wonderful - great service and very knowledgable

The two gentlemen who helped were wonderful - great service and very knowledgable

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They had the information they needed from my previous visit. They set my return mileage according to the higher quality of oil ...

They had the information they needed from my previous visit. They set my return mileage according to the higher quality of oil I bought. They checked lights, signals, tires. I knew I needed new windshield wipers, and those were placed efficiently. They offered to reset my oil change light.

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Professional service

Professional service

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Fast friendly service

Fast friendly service

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Friendly staff

Friendly staff

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Great team work and environment; efficient, knowledgeable, courteous all while getting me in and out in a very timely manner. [M ...

Great team work and environment; efficient, knowledgeable, courteous all while getting me in and out in a very timely manner. [My service team: CSR: Kristy | TOPSIDE: Antionio | BOTTOMSIDE: Justin] Antonio has helped me before and consistently provides great customer service.

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met every expectation

met every expectation

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These surveys are tricky. "Highly satisfied" or "Satisfied" is a fine line. Maybe Im' super picky. I like this place, I trust th ...

These surveys are tricky. "Highly satisfied" or "Satisfied" is a fine line. Maybe Im' super picky. I like this place, I trust them, I'll come back. Probably when I arrived I wasn't sure which line to go in for what I needed. I waited 2-5 min (not sure of that) before someone approached my car. A simple walk out, acknowledgement would have been good, which came. Not a big deal, I know folks are busy.

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very friendly and personable staff. They turned a chore into a pleasant experience. I was greeted promptly and didn't have to wa ...

very friendly and personable staff. They turned a chore into a pleasant experience. I was greeted promptly and didn't have to wait long even though there was a line.

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I saved $23 and the service as great and fast

I saved $23 and the service as great and fast

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First, Valvoline was so fast it was amazing. Second, the staff were absolutely courteous, knowledgeable, and friendly in every ...

First, Valvoline was so fast it was amazing. Second, the staff were absolutely courteous, knowledgeable, and friendly in every possible way. They explained everything so I could understand all of my options and the work they would be doing, and never made me feel pressured to go along with services or purchases I didn't want. Third, they took care of every concern I had going in - oil change and low tire pressure - plus checking everything else. I will definitely be returning. I never want to go back to my dealership's difficult scheduling, slow service, and strong-arm sales technique again!

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Antonio was excellent and it was extremely fast.

Antonio was excellent and it was extremely fast.

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Great service, very personable and kind team.

Great service, very personable and kind team.

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Friendly, professional, quick service

Friendly, professional, quick service

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It was quick, helpful, friendly.

It was quick, helpful, friendly.

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Great customer service, was able to use a coupon. Quick!

Great customer service, was able to use a coupon. Quick!

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I was highly satisfied and impressed--my mechanic was professional and pregnant.

I was highly satisfied and impressed--my mechanic was professional and pregnant.

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The device and the friendliness of the staff made the visit a good experience!

The device and the friendliness of the staff made the visit a good experience!

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Everyone was so very friendly and efficient. Elliott, specifically, explained every step of what was happening and what the ch ...

Everyone was so very friendly and efficient. Elliott, specifically, explained every step of what was happening and what the charges would be. This experience is not unique at this location. It's the reason I'm a returning customer.

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They showed lack of knowledge about my car especially about simple things like tire pressure!

They showed lack of knowledge about my car especially about simple things like tire pressure!

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was a great overall experience

was a great overall experience

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The lady with whom I was working was extremely polite and amiable. Service was completely quickly and my needs were addressed u ...

The lady with whom I was working was extremely polite and amiable. Service was completely quickly and my needs were addressed using previous vehicle history with Valvoline to quickly rule out some needs.

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