Valvoline Instant Oil Change

Came in with my work truck, and my fleet card. From the jump, Dominique/Dominic was rude and clearly in some kind of a bad mood. I apparently approached the bay incorrectly in my car—even though I have been to multiple valvoline locations and this was not a problem in the past—and I can take responsibility for that, and I apologized. In response to my trying to correct the situation, he decided to turn to his coworker (ignoring me), talk about me like I couldn’t hear him, and say “get this guy out of here”. I won’t repeat what else I thought I heard from him. He was rude, dismissive, and honestly, seemed like he was trying to intimidate me. Completely unacceptable and unprofessional. It genuinely makes me want to avoid going to this location again, and i am warning my wife and other loved ones about this location as well, because if i ever found out someone spoke to them that way, i would be even more livid. The employee who actually serviced my vehicle was much more professional in explaining the problem with how I approached the bay, which only served to highlight how terrible Dominic’s customer service was. There was absolutely no need for his level of attitude and unprofessionalism. My company has a contract with Valvoline, but I would rather go out of my way to go to another location than to have this experience again. All over an oil change. Ridiculous.

Excellent, quick drive-through emissions test