Valvoline Instant Oil Change

I came to this location for an oil change, when I arrived, there was one bay open, one car that had just finished in the second bay and was getting ready to pull off and another car in the first bay being worked on. I was instructed to go to the second bay the car that was there pulled away and I pulled in, it was 4:30. I was greeted, gave the young man my old sticker and he scanned the bar code on my door. Another car pulled up during this time and I was told that it would be just a minute. Mind you, they arrived AFTER I had arrived and was already sitting in a bay. The other car was instructed to pull into the last bay that had been empty and they proceeded to work on that gentleman’s oil change. So I was left sitting there to wait with two young children in the car. The car that was in the 1st bay when I arrived had been completed and had pulled off, and another gentleman had pulled up about 5 minutes after the other car that had pulled in after me and was instructed to pull into the first bay and they proceeded to get started on his truck. Finally 20 minutes after just sitting there waiting, a young man finally came over and asked me to turn my car off, and started on my oil change. 20 minutes of waiting and watching them start on two cars that arrived after me they finally started on my oil change. Then it took 3 of them to figure out how to get the cover off the engine. This immediately made me nervous. They finally finished at 5:05. The first car that had arrived AFTER me had already left. After leaving I stopped to check to see if they had replaced everything properly only to find that they had disconnected things that didn’t need to be disconnected, my rubber trim was out of place and one of my clips that hold my engine cover on was broken. I don’t know if they just weren’t familiar with how to do an oil change on my car, in which case I would have preferred them to just say that and I would respect that and would have gone somewhere else. However, I feel that it was completely unacceptable for them to have me wait while they work on vehicles that arrived well after I did.

As a mom with a baby, finding a place for vehicle maintenance that is honest, efficient, and family-friendly is incredibly important. I recently brought my vehicle in for an oil change and transmission fluid service, and the experience exceeded my expectations. The staff was professional, courteous, and understanding of the fact that I had my little one with me. The waiting area was clean, comfortable, and welcoming, which made a huge difference while caring for a baby. They explained everything clearly, never pressured me into unnecessary services, and completed the work in a timely manner. It’s refreshing to find an automotive shop that treats customers with respect and makes the process stress-free for busy parents. Knowing my vehicle is running safely and reliably gives me peace of mind when driving with my child. I highly recommend this shop to other moms and families looking for trustworthy vehicle maintenance. Excellent customer service, quality work, and a genuinely positive experience from start to finish!

Los personales que trabajan aquí son super buenas gente y todo es barato créanme