Valvoline Instant Oil Change

Independently and collectively my wife and have 60 years of car ownership and maintenance that comes with that. We had our worst experience as car owners at this location after previously having many good experiences. We had them flush/fill transmission fluid and transfer case fluid to save some of the dealership cost. Well guess what we paid for it here then a premium at the dealership due to having it done here. After returning the vehicle the first time they blamed the noise on a broken hood support which ended up not being the issue. The second return they sent us to another location because an employee had moved there that showed he had done the work, of course he messed up the paperwork and didn't so that location sent us away. After filing a claim they told us to come back to this location to redo the transfer case, instead they ending up doing the transmission again which was the right call but still our car sounded like it had flat tires, thump, thump, thump and we couldn't drive over 20 mph. They asked us to take to Fifth wheel, first we agreed then we asked what were they going to do and how are we going to get it there since we were no longer comfortable with driving it. No response, so we had it towed to dealership. Dealership said the transmission had the wrong fluid and that it was overfilled $960 later vehicle is fine minus whatever damage occurred during the 200+ miles before it started making noise and the drives to location and alternate location when they started avoiding their responsibility. Today, they said they aren't doing anything for us even though they assumed something was wrong and changed the transmission fluid again. Valvoline corporate is fine with this so buyer beware at any location. We went from customers for life to never again in one visit. Considering this location? Read the negative reviews and maybe compare to other locations first. ... and see you in court

This was the round 2 of previous service. Just as bad as the first. out valvoline charge + $960 at the my Acura dealer- thanks Valvoline

Independently and collectively my wife and have 60 years of car ownership and maintenance that comes with that. We had our worst experience as car owners at this location after previously having many good experiences. We had them flush/fill transmission fluid and transfer case fluid to save some of the dealership cost. Well guess what we paid for it here then a premium at the dealership due to having it done here. After returning the vehicle the first time they blamed the noise on a broken hood support which ended up not being the issue. The second return they sent us to another location because an employee had moved there that showed he had done the work, of course he messed up the paperwork and didn't so that location sent us away. After filing a claim they told us to come back to this location to redo the transfer case, instead they ending up doing the transmission again which was the right call but still our car sounded like it had flat tires, thump, thump, thump and we couldn't drive over 20 mph. They asked us to take to Fifth wheel, first we agreed then we asked what were they going to do and how are we going to get it there since we were no longer comfortable with driving it. No response, so we had it towed to dealership. Dealership said the transmission had the wrong fluid and that it was overfilled $960 later vehicle is fine minus whatever damage occurred during the 200+ miles before it started making noise and the drives to location and alternate location when they started avoiding their responsibility. Today, they said they aren't doing anything for us even though they assumed something was wrong and changed the transmission fluid again. Valvoline corporate is fine with this so buyer beware at any location. We went from customers for life to never again in one visit. Considering this location? Read the negative reviews and maybe compare to other locations first. ... and see you in court