Lake Road

They are always friendly and prompt and thorough

They are always friendly and prompt and thorough

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The staff are very efficient. Guys in the pit did a fantastic job. They move efficiently and with presion. Outstanding staff!

The staff are very efficient. Guys in the pit did a fantastic job. They move efficiently and with presion. Outstanding staff!

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professional and courteous

professional and courteous

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The workers were courteous and eager to assist me. The oil change was performed promptly.

The workers were courteous and eager to assist me. The oil change was performed promptly.

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I was in there and out very quick, didnt have to wait a long time. Liked that very much.

I was in there and out very quick, didnt have to wait a long time. Liked that very much.

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I wasn’t dissatisfied, but the bathrooms didn’t work , and the Valvoline Logo on the building is cracked and broken . Other shop ...

I wasn’t dissatisfied, but the bathrooms didn’t work , and the Valvoline Logo on the building is cracked and broken . Other shops in town at least offer beverages ..The staff was friendly enough .

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The friendliness of the personnel and professionalism of the way they perform their job functions

The friendliness of the personnel and professionalism of the way they perform their job functions

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Customer service is great every time I visit this valvoline. Very friendly employees.

Customer service is great every time I visit this valvoline. Very friendly employees.

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Really impressed with Tom and the team there so glad go find a group of people like these.

Really impressed with Tom and the team there so glad go find a group of people like these.

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The staff members are always professional. They perform their tasks very quickly.

The staff members are always professional. They perform their tasks very quickly.

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Staff very dog friendly and courteous to me. I trust them.

Staff very dog friendly and courteous to me. I trust them.

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Everyone was very professional

Everyone was very professional

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Thomas does a great job!

Thomas does a great job!

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The crew is always very professional. Very friendly. Tom and crew are very reiable.

The crew is always very professional. Very friendly. Tom and crew are very reiable.

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personel were very friendly and courteous to me

personel were very friendly and courteous to me

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Very friendly staff and clean waiting room highly recommend

Very friendly staff and clean waiting room highly recommend

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I've been coming to this location for maintenance on my vehicles for 10+ years because of the outstanding customer service Tom a ...

I've been coming to this location for maintenance on my vehicles for 10+ years because of the outstanding customer service Tom and the team provide! I've never had any problems and I tell everyone I know to come here for the quickest and most efficient oil change they could hope for.

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I have gone to Temple Valvoline since 1999. I switched to this location several years ago the other location was to backed up al ...

I have gone to Temple Valvoline since 1999. I switched to this location several years ago the other location was to backed up all the time

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good team

good team

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A gentleman who was working was really nice and knowledgeable. I also want to add that the bay doors were closed because the wi ...

A gentleman who was working was really nice and knowledgeable. I also want to add that the bay doors were closed because the wind was extremely bad and they opened them to let cars in and out. They made eye contact and all personnel working were fully engaged. I must also add that I like that women are working at this location.

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Fast and efficient service

Fast and efficient service

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They do good work in a timely manner. I won’t go anywhere else.

They do good work in a timely manner. I won’t go anywhere else.

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Fast friendly service!!

Fast friendly service!!

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The staff is always ready to help and Tom always goes above and beyond at making sure that my car is in top shape.

The staff is always ready to help and Tom always goes above and beyond at making sure that my car is in top shape.

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It is consistently prompt and courteous

It is consistently prompt and courteous

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Fast friendly service

Fast friendly service

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I originally had been getting conventional oil changes at this Valvoline, but had used another business for oil changes the past ...

I originally had been getting conventional oil changes at this Valvoline, but had used another business for oil changes the past few times who said my car needed synthetic oil, so I switched to synthetic. When I came back to this Valvoline for this oil change, they were confused about the change and I explained what the other business had told me. The lady helping me seemed confused and when I asked if I could switch back to conventional oil after I had been using synthetic she told me she wasn't sure, and did not offer to go ask a mechanic to clarify any confusion.

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clean, quick, friendly & do a thoroughgreat job...I've only used you for most of my service of my vehicles for about 15 years & ...

clean, quick, friendly & do a thoroughgreat job...I've only used you for most of my service of my vehicles for about 15 years & don't forsee any change, despite the coupons I find, they tell me those are only for corporate service centers (although for the $15.00 coupon they gave me $3.00 discount this time). If I do receive a coupon, please make sure I can use it at the service center I have used.Thank youBrenda Price

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The staff is always fast and very nice.

The staff is always fast and very nice.

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We have allways had great service at this location. Very family oriented. Great customer service everytime we go.

We have allways had great service at this location. Very family oriented. Great customer service everytime we go.

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The manager is always there taking ownership in the business. The employees are professional and friendly.

The manager is always there taking ownership in the business. The employees are professional and friendly.

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They are always quick and prompt with the oil change. Also very friendly

They are always quick and prompt with the oil change. Also very friendly

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I always have good service here and the employees are friendly. I also bring my work car to this location.

I always have good service here and the employees are friendly. I also bring my work car to this location.

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Always kind and speedy

Always kind and speedy

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The service I received was prompt and the waiting area was clean.

The service I received was prompt and the waiting area was clean.

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Fast good service.

Fast good service.

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Prompt service, friendly staff

Prompt service, friendly staff

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Good service

Good service

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The service representative was extremely friendly and kind. The service was prompt and the experience was great!

The service representative was extremely friendly and kind. The service was prompt and the experience was great!

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The staff was knowledgeable and friendly. It took only minutes for my oil change

The staff was knowledgeable and friendly. It took only minutes for my oil change

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I have been going here for 10+ years. This location. There is always this one man, who is there. He knows all the regulars and g ...

I have been going here for 10+ years. This location. There is always this one man, who is there. He knows all the regulars and greets us all. He is friendly. I always feel like my vehicle is in good hands. I really do like a place that you see the same people their when you go back over and over. To me that means management takes care of their people. That means happy employees, great service they will provide.

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Was only an inspection. No problems except it was busy and that’s not the shops fault.

Was only an inspection. No problems except it was busy and that’s not the shops fault.

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Fast, friendly, clean, efficient.

Fast, friendly, clean, efficient.

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Im highly satisfied with this location on Adams Avenue in Temple because the staff there is very friendly, and always have a smi ...

Im highly satisfied with this location on Adams Avenue in Temple because the staff there is very friendly, and always have a smile on their faces... Good to drive into an establishment where you are greeted by smiling faces, and everyone there is in check with the other person working on your vehicle so there are no mishaps!! Love this place!

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Guy's did a great job very professional

Guy's did a great job very professional

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I am always satisfied at this location. The older gentleman that works there is extremely friendly and always makes me feel wel ...

I am always satisfied at this location. The older gentleman that works there is extremely friendly and always makes me feel welcome. He seems very honest and I always look forward to seeing him when I go there.

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Always fast and friendly

Always fast and friendly

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I won’t go anywhere else. The people here are prompt, friendly and professional. The wait is always short. The only reason I had ...

I won’t go anywhere else. The people here are prompt, friendly and professional. The wait is always short. The only reason I had to wait this time was I got there before they opened and was second in line. I was surprised how fast they were on the car ahead of me. I barely sat down in the waiting room and they were done and I had an oil change and an inspection.

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I have been going to this location for several years and they are prompt and courteous every time

I have been going to this location for several years and they are prompt and courteous every time

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I started out with the one in Belton Tx 1st for about 6-7 yrs before this one on west Adams opened . New the manager from the on ...

I started out with the one in Belton Tx 1st for about 6-7 yrs before this one on west Adams opened . New the manager from the one in Belton. So same service same boss. Can’t beat that. The crew there is exceptional, friendly, professional, and do a great job.

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I had no wait time pulled in and they were on it

I had no wait time pulled in and they were on it

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Someone from this place of business used my credit card to make 2 additional purchases. One was from Neptune Oil in Monterey, Ca ...

Someone from this place of business used my credit card to make 2 additional purchases. One was from Neptune Oil in Monterey, California and the other was from a place we could not recognize by its letters. The credit card company caught the transactions and they were voided. Trust has been broken.

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HAVE BEEN GOING THERE A LONG TIME

HAVE BEEN GOING THERE A LONG TIME

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Everyone was very friendly, service was fast

Everyone was very friendly, service was fast

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Staff are very courteous and pleasant. There was high volume of customers and staff was moving efficiently and effectively to en ...

Staff are very courteous and pleasant. There was high volume of customers and staff was moving efficiently and effectively to ensure customers were greeted and service was completed quickly. Great job.

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They always treat you with courtesy and our prompt and efficient is doing their job

They always treat you with courtesy and our prompt and efficient is doing their job

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Service was fast and staff friendly!

Service was fast and staff friendly!

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Fast friendly knowable service.

Fast friendly knowable service.

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Good people good service

Good people good service

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Friendly and professional

Friendly and professional

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Very friendly and knowledgeable staff. Tom serviced my vehicle and he was courteous and efficient. Service time was amazing.

Very friendly and knowledgeable staff. Tom serviced my vehicle and he was courteous and efficient. Service time was amazing.

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Tom is always a great representative for the business. Highly knowledgeable and courteous

Tom is always a great representative for the business. Highly knowledgeable and courteous

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That was the FASTEST oil change ever

That was the FASTEST oil change ever

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Great location and very good service

Great location and very good service

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The people who work there are very friendly and helpful!

The people who work there are very friendly and helpful!

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tom the manager makes sure all my vehicles are serviced properly.

tom the manager makes sure all my vehicles are serviced properly.

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Great customer service. Friendly staff.

Great customer service. Friendly staff.

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Great place and people

Great place and people

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I have used the store for years ,even when it was a Castrol store.Tom has always taken good care of me.

I have used the store for years ,even when it was a Castrol store.Tom has always taken good care of me.

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Great staff! Super quick, in and out in no time and I learned what to look for on the stick that goes in the oil (oil level).

Great staff! Super quick, in and out in no time and I learned what to look for on the stick that goes in the oil (oil level).

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I've always used this location, I will not go anywhere elso. These are my go to guys!!

I've always used this location, I will not go anywhere elso. These are my go to guys!!

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Good service by a great crew.

Good service by a great crew.

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i have been coming to this location almost since day one. knew most of the crew from when they worked for another company. The s ...

i have been coming to this location almost since day one. knew most of the crew from when they worked for another company. The staff is always fast, efficient, courteous and never pressures you into buying anything. never had issue with my vehicle here. this visit i was in for TX state inspection service.

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Always a good experience here, the staff is quick and efficient. Never a problem.

Always a good experience here, the staff is quick and efficient. Never a problem.

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How fast my car was finished and how friendly and knowledgeable the techs were

How fast my car was finished and how friendly and knowledgeable the techs were

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Well managed store! The entire staff is courteous, knowledgeable, and friendly. Never any pressure to"add on", just good sugg ...

Well managed store! The entire staff is courteous, knowledgeable, and friendly. Never any pressure to"add on", just good suggestions when needed service is apparent. This is the only place I take my vehicles for the services you offer.

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Friendly experience, great customer service.

Friendly experience, great customer service.

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I have used this business for oil changes and inspections for many years. Staff is always friendly and efficient. The only reas ...

I have used this business for oil changes and inspections for many years. Staff is always friendly and efficient. The only reason I had to wait is that the business got extremely busy all at once.

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I have been going there for awhile now and have always received good service.

I have been going there for awhile now and have always received good service.

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Quick and pleasant experience

Quick and pleasant experience

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close to my house, my husband and I both use it, fast and convenient

close to my house, my husband and I both use it, fast and convenient

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The manager is personable which makes his employees personable as well. I always recommend them.

The manager is personable which makes his employees personable as well. I always recommend them.

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there was quite a wait outside. just many of us there at once. there was still a line when i left. they were busy at a busy time ...

there was quite a wait outside. just many of us there at once. there was still a line when i left. they were busy at a busy time. their waiting room could use some tlc. Otherwise, all was fine.

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Friendly and knowledgbe

Friendly and knowledgbe

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Thomas the mgr runs a tight ship,always supervising and does a lot of work himself,he is a courteous,knowledgeable employee.Dont ...

Thomas the mgr runs a tight ship,always supervising and does a lot of work himself,he is a courteous,knowledgeable employee.Dont let him get away!!

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Fast, courteous service.

Fast, courteous service.

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In and out for state inspection in <15 minutes. Efficient and courteous staff.

In and out for state inspection in <15 minutes. Efficient and courteous staff.

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Employees very friendly and kept me informed services being performed.

Employees very friendly and kept me informed services being performed.

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I have been going here for 5 yrs or better ! would not go any where else!

I have been going here for 5 yrs or better ! would not go any where else!

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Always pleased!

Always pleased!

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great service

great service

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In and out in a timely manner.Tom and his team are outstanding... Our family only uses this location for our oil changes...Thank ...

In and out in a timely manner.Tom and his team are outstanding... Our family only uses this location for our oil changes...Thanks Tom. Keep up the great work...

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Had a taillight blinker fixed.

Had a taillight blinker fixed.

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Good quality business with friendly staff.

Good quality business with friendly staff.

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I love these guys, I will not take my car anywhere else !!

I love these guys, I will not take my car anywhere else !!

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Courteous friendly staff, product knowledge and quick service.

Courteous friendly staff, product knowledge and quick service.

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We have been customers at this oil change business for several years and have always been pleased with the service. We do recomm ...

We have been customers at this oil change business for several years and have always been pleased with the service. We do recommend their services.

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I really do like going to a place that has the same people working on my vehicle. I have been going here for several years. The ...

I really do like going to a place that has the same people working on my vehicle. I have been going here for several years. The man in charge is the same one that has been there every time. He is always friendly and knowledgeable about all vehicles. he always makes sure everyone is taken care of.

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I have been using them for my oil changes and I haven't received any coupons. Plus there is always room for improvement, no one ...

I have been using them for my oil changes and I haven't received any coupons. Plus there is always room for improvement, no one is perfect.

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Very friendly and knowledgeable. The manager has helped me on numerous occasions. I won't go anywhere else from now on.

Very friendly and knowledgeable. The manager has helped me on numerous occasions. I won't go anywhere else from now on.

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I take all of my cars there (2) and I trust the people that work there , I am 71 yrs ,,and have been going to this oil change , ...

I take all of my cars there (2) and I trust the people that work there , I am 71 yrs ,,and have been going to this oil change ,for the last 7 yrs wouldn't go any where else !paul billsborough ,,belton,tx

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Courteous staff

Courteous staff

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quick very friendly personal and real clean.

quick very friendly personal and real clean.

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Honesty and quickness.

Honesty and quickness.

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I am always in and out when coming here. They also went above and beyond to help get a windshield wiper fixed on my card. Very ...

I am always in and out when coming here. They also went above and beyond to help get a windshield wiper fixed on my card. Very satisfied, love to take my cars here!

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This is the location I always use

This is the location I always use

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The staff make the difference, especially the manager. Price is the same anywhere, but I trust the folks at this site - I actual ...

The staff make the difference, especially the manager. Price is the same anywhere, but I trust the folks at this site - I actually drove past a much closer Valvolene Oil change center to get to the one on West Adams.

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Personnel are very nice and polite

Personnel are very nice and polite

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I just wish they would allow me to use the coupon I get for filling out this survey. Makes no sense to send me an email to get ...

I just wish they would allow me to use the coupon I get for filling out this survey. Makes no sense to send me an email to get a discount and then not me use it.

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Nice people

Nice people

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Always get in as soon as possible friendly and courteous and prompt service. Knowledgeable technicians Works always done correct ...

Always get in as soon as possible friendly and courteous and prompt service. Knowledgeable technicians Works always done correctly that's why I go there

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Every time I use this location I leave happy they are hands down best customer service and friendly staff.

Every time I use this location I leave happy they are hands down best customer service and friendly staff.

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It was quick and friendly! Loved the overall customer experience!

It was quick and friendly! Loved the overall customer experience!

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Lance and Tom are awesome at thier job.

Lance and Tom are awesome at thier job.

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Fast and courteous

Fast and courteous

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I always use valvoline. I have never had any issues there. I know they have a wait sometimes because so many people use them.

I always use valvoline. I have never had any issues there. I know they have a wait sometimes because so many people use them.

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I’ve always had great service. Tom is probably your best employee company wide. Everyone else is professional

I’ve always had great service. Tom is probably your best employee company wide. Everyone else is professional

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Great staff, Tom runs a tight ship. Had to wait outside because both bays were full at the time but crews worked fast to get all ...

Great staff, Tom runs a tight ship. Had to wait outside because both bays were full at the time but crews worked fast to get all vehicles serviced and out the door.

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Employees are always nice

Employees are always nice

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Fast, efficient service. Price in line with most competitors.

Fast, efficient service. Price in line with most competitors.

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Courteous and professional

Courteous and professional

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I ALWAYS GO THERE AND HAVE NEVER HAD A PROBLEM

I ALWAYS GO THERE AND HAVE NEVER HAD A PROBLEM

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fast service

fast service

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I get my regular oil changes done here and the staff is excellent. I feel like family

I get my regular oil changes done here and the staff is excellent. I feel like family

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My husband and I started using the facility when the only one available was on 6th Ave. in Belton, Tx., many years ago. My husb ...

My husband and I started using the facility when the only one available was on 6th Ave. in Belton, Tx., many years ago. My husband died in 2005 and I cont'd to use the one on FM 2305 (West Adams) afterwards. We like the Mgr, Tom, and all the staff at this one much better than others. I continue to drive several miles more than to the one on 6th Ave. in Belton for these reasons. I plan to use this facility as long as I am able to drive and have a car/van. No complaints at all.

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I was satisfied

I was satisfied

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The staff was just doing there job. Nothing special

The staff was just doing there job. Nothing special

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Very fast and efficient

Very fast and efficient

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I have been using them for years , even when the manager ran the Belton Tx service building. Enjoy going there friendly staff, ...

I have been using them for years , even when the manager ran the Belton Tx service building. Enjoy going there friendly staff, and surely will let you know if something else is wrong on the vehicle . Can't beat that !

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Fantastic place. Been using since 2001

Fantastic place. Been using since 2001

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Did what was asked and didn't try to upsell

Did what was asked and didn't try to upsell

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Service was fast and accurate.

Service was fast and accurate.

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I feel like they are trustworthy and won't encourage me to add additional service that I don't need

I feel like they are trustworthy and won't encourage me to add additional service that I don't need

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Service has always been top notch!

Service has always been top notch!

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A.O.K.Been going there along time

A.O.K.Been going there along time

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Quick respoce and friendly staff

Quick respoce and friendly staff

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Employees was very friendly

Employees was very friendly

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Have used this location for years

Have used this location for years

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Thomas Levinston is an outstanding manager! Very knowledgeable and helpful,always supervising.

Thomas Levinston is an outstanding manager! Very knowledgeable and helpful,always supervising.

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Always fast service, know what they're doing

Always fast service, know what they're doing

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Always friendly! I moved but still drive from Academy because I trust these guys. Tried jiffy lube once and felt cheated and th ...

Always friendly! I moved but still drive from Academy because I trust these guys. Tried jiffy lube once and felt cheated and they did not reset my sensors.

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Very friendly, and quick service

Very friendly, and quick service

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I know they will do a great job as quickly as possible.

I know they will do a great job as quickly as possible.

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This location is always super friendly and tell you what they see but never pressure me to buy products.

This location is always super friendly and tell you what they see but never pressure me to buy products.

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Lance Roper was very informative

Lance Roper was very informative

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Great service from the whole staff

Great service from the whole staff

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Very efficient and professional

Very efficient and professional

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Very kind and efficient service.

Very kind and efficient service.

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good service

good service

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Consistant

Consistant

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I have always had great friendly service every time I have went to the Harker Heights location

I have always had great friendly service every time I have went to the Harker Heights location

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They were prompt and courteous

They were prompt and courteous

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Staff was very nice and welcoming. I was traveling and had my dog with me, they were very understanding and just awesome!

Staff was very nice and welcoming. I was traveling and had my dog with me, they were very understanding and just awesome!

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The bathroom was dirty. The sink was filthy. The waiting room was not clean. No coffee made at 9:30 am and the coke machine was ...

The bathroom was dirty. The sink was filthy. The waiting room was not clean. No coffee made at 9:30 am and the coke machine was out of order. I would not want my 91 year old mom to go there with it being that dirty. Need to take pride in cleanliness.

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Always friendly and provide GREAT customer service. It is also a convenient location for me.

Always friendly and provide GREAT customer service. It is also a convenient location for me.

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Super fast service.

Super fast service.

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you train all your valvoline staff very well

you train all your valvoline staff very well

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We've been using this particular Valvoline Instant Oil Change for three years or so. My wife and I are always satisfied. On a p ...

We've been using this particular Valvoline Instant Oil Change for three years or so. My wife and I are always satisfied. On a previous visit I asked if they could recommend a good Auto Repair shop for this vehicle. They did and we were very satisfied with them, too. Word of mouth is the best advertising. I rarely participate in surveys, but the folks at Valvoline here in Temple should be congratulated! Thanks!

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the people were very friendly and fast ! pro ,s at what they do! the help was trained very well ! i will recommend this place f ...

the people were very friendly and fast ! pro ,s at what they do! the help was trained very well ! i will recommend this place for oil changes ...and not the chevy service!

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I have been using valvoline for many many years. Will continue to use them

I have been using valvoline for many many years. Will continue to use them

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Great staff and always friendly. I have been coming here since it opened and won't go anywhere else. Very trusting!

Great staff and always friendly. I have been coming here since it opened and won't go anywhere else. Very trusting!

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The employees have always been friendly at this location. I have never had to wait long to get in, and once they are working on ...

The employees have always been friendly at this location. I have never had to wait long to get in, and once they are working on my car, I'm out of there in a flash.

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They are super nice and understand that I don't like driving my car over the pit. They always pull my car in and out for me and ...

They are super nice and understand that I don't like driving my car over the pit. They always pull my car in and out for me and NEVER pressure me to buy other unnecessary products. I've been using them for several years!!

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Customer service was good and the people very nice.

Customer service was good and the people very nice.

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Id rather do it myself

Id rather do it myself

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i all ways get better that expected service ,and they are very pro ..service people! I did not have to wait ..in and out in l ...

i all ways get better that expected service ,and they are very pro ..service people! I did not have to wait ..in and out in less than 10 min.. this is where I get my oilchanges ....for both cars .. I trust them 100%

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Easy Peesy!

Easy Peesy!

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My husband and my self always use this location. We're very pleased with their services and expertise. We've been going here sin ...

My husband and my self always use this location. We're very pleased with their services and expertise. We've been going here since it opened for business. Our daughters and son inlaws all get their vehicles serviced here. Very coustmer friendly.

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The cost is too high and the coupons are only for like $2 off.

The cost is too high and the coupons are only for like $2 off.

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The staff are courteous and knowledgeable. I only have my oil changed at this location because I like and trust the staff.

The staff are courteous and knowledgeable. I only have my oil changed at this location because I like and trust the staff.

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I was assisted promptly. The attendants were friendly and professional. I had questions regarding my vehicle, and the attendant ...

I was assisted promptly. The attendants were friendly and professional. I had questions regarding my vehicle, and the attendant answered my questions in a way that I could understand, he made suggestions that I immediately tried, and I saw immediate improvements in the way my car runs. I trusted him,and he proved to be very knowledgeable in his field.

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Efficient, friendly, easy peasy

Efficient, friendly, easy peasy

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Always feel as though I have been well taken care of.

Always feel as though I have been well taken care of.

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They are always friendly and the service is fast.

They are always friendly and the service is fast.

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Good service

Good service

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We know the employees and they are very nice!

We know the employees and they are very nice!

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Does not matter who is performing the service,the manager Thomas is always there supervising all service.

Does not matter who is performing the service,the manager Thomas is always there supervising all service.

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The staff is always friendly and courteous. The service for oil change is fast.

The staff is always friendly and courteous. The service for oil change is fast.

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We have used it for years and we know we will get great fast and friendly service every time

We have used it for years and we know we will get great fast and friendly service every time

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They where all around awesome with services and a great attitude and kind atmosfear

They where all around awesome with services and a great attitude and kind atmosfear

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I get all my oil changes here.service is great friendly people. Service is always quick.

I get all my oil changes here.service is great friendly people. Service is always quick.

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Friendly staffFair pricingFast service

Friendly staffFair pricingFast service

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Had to get cars inspected.

Had to get cars inspected.

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Tom and his crew are always professional and friendly. They always make feel right at home!

Tom and his crew are always professional and friendly. They always make feel right at home!

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it was an oil service and a fuel filter service. pretty straight forward.

it was an oil service and a fuel filter service. pretty straight forward.

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Everything was quick and efficient.

Everything was quick and efficient.

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I have been going to this Valvoline for several years. The service is always friendly, quick and they do a good job. I did notic ...

I have been going to this Valvoline for several years. The service is always friendly, quick and they do a good job. I did notice on this visit that the price has gone up a bit for a full synthetic oil change, which is unfortunate, but the service is still exceptional. I suppose inflation is starting to creep in despite what you read from gov't cpi numbers.

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Great staff and very efficient

Great staff and very efficient

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Love these guys! They are the best!!

Love these guys! They are the best!!

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Been going there ten years. In and out. They know my truck.Over 330,000 miles on my 05 Chevy truck.

Been going there ten years. In and out. They know my truck.Over 330,000 miles on my 05 Chevy truck.

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I have been using this particular one for years. They are super fast, which makes my day better

I have been using this particular one for years. They are super fast, which makes my day better

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They are very efficient and always show me my level after they add the oil. They even informed me that I could get my registrati ...

They are very efficient and always show me my level after they add the oil. They even informed me that I could get my registration done at HEB, which saved me a lot of time!!

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The staff is always friendly and courteous. I have been going here for the past four years and will never go anywhere else.

The staff is always friendly and courteous. I have been going here for the past four years and will never go anywhere else.

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Very friendly and fast. Rep brought the oil dip stick in to show me it was full. I was in and out without a wait

Very friendly and fast. Rep brought the oil dip stick in to show me it was full. I was in and out without a wait

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I've been coming here for years, the staff is great. They are always friendly smiling and helpful :)

I've been coming here for years, the staff is great. They are always friendly smiling and helpful :)

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They did not accept my coupon again. Was told the coupon was for commercial use.

They did not accept my coupon again. Was told the coupon was for commercial use.

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Care about my car and me

Care about my car and me

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I was shown my air filter. I asked the gentleman if he would change it if it were his. He said yes then showed me the new filter ...

I was shown my air filter. I asked the gentleman if he would change it if it were his. He said yes then showed me the new filter. I appreciated his honesty.

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Tom, is such a great guy. Always friendly and always helpful

Tom, is such a great guy. Always friendly and always helpful

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Based on this visit and past visits the employees were very courteous, friendly and professional.

Based on this visit and past visits the employees were very courteous, friendly and professional.

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Been using this same location since 2005 truck was new. 335,000 miles later

Been using this same location since 2005 truck was new. 335,000 miles later

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Problem: THIS WAS NOT MY OIL CHANGE!It looks like someone in Texas with a Ford Explorer has crossed wires with my information in ...

Problem: THIS WAS NOT MY OIL CHANGE!It looks like someone in Texas with a Ford Explorer has crossed wires with my information in your database.For the record, I still own my Honda Accord and I still use VIOC - but I use one up here in Mentor, OH.Please try to fix my information so I don't receive more notices regarding some stranger's SUV in Texas.Thanks,Brandon

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They are always speeding about getting the car done, never have to wait to long and employees are very professional and friendly ...

They are always speeding about getting the car done, never have to wait to long and employees are very professional and friendly.

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I always get fast courteous service!

I always get fast courteous service!

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Tom, Lance and the rest of the staff treat you like family. They don't ever make you feel like you are being taken advantage of ...

Tom, Lance and the rest of the staff treat you like family. They don't ever make you feel like you are being taken advantage of. Trust them with all of our vehicles.

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They were quick and got me back on the toad.

They were quick and got me back on the toad.

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The manager there is amazing. I drive 20 miles each way just to go to this location because I know my car will be worked on fin ...

The manager there is amazing. I drive 20 miles each way just to go to this location because I know my car will be worked on fine and I don't trust anyone else to do the job.

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Manager is always helpful and friendly, will never go any where else.

Manager is always helpful and friendly, will never go any where else.

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I have been doing business with this facility long before it became Valvoline. I started going there when Tom moved there from ...

I have been doing business with this facility long before it became Valvoline. I started going there when Tom moved there from the Belton oil change facility. I trust him to "tell it like it is" with my vehicle. He always has and I trust him to always be honest with me. I plan to continue doing business there as long as Tom stays there.

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although satisfied...the ? asked were fair...there is always room for improvement at any and all levels...i never rate at the hi ...

although satisfied...the ? asked were fair...there is always room for improvement at any and all levels...i never rate at the highest levels..thanks

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Professional and courteous

Professional and courteous

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Wasn't sure if I should just wait outside in my car or if I was in the right lane. Nobody acknowledged me. They were very nice ...

Wasn't sure if I should just wait outside in my car or if I was in the right lane. Nobody acknowledged me. They were very nice once I pulled inside.

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Tom is the best

Tom is the best

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The staff is knowledgeable and reliable.

The staff is knowledgeable and reliable.

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Tracy was very good employee for your company

Tracy was very good employee for your company

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I trust the work Tom does on my vehicles!

I trust the work Tom does on my vehicles!

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Excellent customer service, manager was knowledgeable and helpful.

Excellent customer service, manager was knowledgeable and helpful.

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Prompt, professional, and kind with a great sense of humor. The team at this location appears to be a tightly knit group. ...

Prompt, professional, and kind with a great sense of humor. The team at this location appears to be a tightly knit group. They appear to work well together.

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The site manager Thomas is very personable and friendly. I feel he is very trustworthy.

The site manager Thomas is very personable and friendly. I feel he is very trustworthy.

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staff always does a great job

staff always does a great job

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This is the only location I use. Every time I go to this location I get great service I put on 50,000 miles a year on my truck s ...

This is the only location I use. Every time I go to this location I get great service I put on 50,000 miles a year on my truck so I am frequently getting my oil changed. I actually asked the employees last time if you every run specials or coupons for frequent customers.

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Excellent customer service and recommended by family for great prices

Excellent customer service and recommended by family for great prices

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I specifically choose this location, even though I live across town, because of the great service. I didn't get his name, but th ...

I specifically choose this location, even though I live across town, because of the great service. I didn't get his name, but the soul reason I go here is because of an older gentleman with longer hair and glasses. He is always so nice and makes my day a million times better, EVERY TIME!

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Really good customer service from this location

Really good customer service from this location

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Prompt courteous service nice Quickel change for good price

Prompt courteous service nice Quickel change for good price

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Excelent customer service. The ladies are very hard workers and pretty. I will keep doing the oil change there as always :-)

Excelent customer service. The ladies are very hard workers and pretty. I will keep doing the oil change there as always :-)

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Very nice staff, very friendly. Quick service as always

Very nice staff, very friendly. Quick service as always

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I have been using this location since they opened years ago and they have always consistently met my expectations, but more impo ...

I have been using this location since they opened years ago and they have always consistently met my expectations, but more importantly, they have always been friendly.

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I trust Valvoline because I have used your location in Belton for years

I trust Valvoline because I have used your location in Belton for years

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the staff here is always very friendly and professional. never disappointed.

the staff here is always very friendly and professional. never disappointed.

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Service has always been quick. Employees have always been nice. I have never had an issue here.

Service has always been quick. Employees have always been nice. I have never had an issue here.

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Its a great place to go for a vehicle inspection, Tom is always friendly. I take all 4 of my vehicle there when I need service. ...

Its a great place to go for a vehicle inspection, Tom is always friendly. I take all 4 of my vehicle there when I need service. I have faith that they will always provide me quality service.

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No wait, great service, friendly people

No wait, great service, friendly people

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I was very happy and I went to 3 place around town but I didn't get service but I like the way the older general man with the b ...

I was very happy and I went to 3 place around town but I didn't get service but I like the way the older general man with the beard always take care of my car the right way and is very nice always. Thanks

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This particular shop has EXCELLENT service. We take our vehicles there regularly and are never disappointed. Trustworthy, honest ...

This particular shop has EXCELLENT service. We take our vehicles there regularly and are never disappointed. Trustworthy, honest, good service.

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Very quick service. I even left something very important and they did everything they could to immediately let me know I had lef ...

Very quick service. I even left something very important and they did everything they could to immediately let me know I had left it. They held it behind the counter for me until I was able to come back and get it

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Exceeded expectation

Exceeded expectation

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The guy that runs the place is really nice. The attendants are courteous and friendly. I always appreciate that. I really apprec ...

The guy that runs the place is really nice. The attendants are courteous and friendly. I always appreciate that. I really appreciate that they let you know if they think something needs to be changed but they don't pressure you into it. I think they all desire a pat on the back and a raise..... :-)Sincerely, Gayla Donann Saxton254-931-6021

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I've always been extremely satisfied with Tom and his staff. I've been going to him for years. I love the fact that they get me ...

I've always been extremely satisfied with Tom and his staff. I've been going to him for years. I love the fact that they get me in, he doesn't pressure me to do other services to my cars. I come in for an oil change, not to be sold a new fuel filter or air filter ect. Tom treats me as the average easy going person that I am. I will keep going back as long as Tom and his staff are there.

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The manager knows what he is doing and I drove past a dozen oil change places to use this one.

The manager knows what he is doing and I drove past a dozen oil change places to use this one.

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Quick and friendly service

Quick and friendly service

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Friendly staff

Friendly staff

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It was an inspection. Very quick.

It was an inspection. Very quick.

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in and out

in and out

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This is my regular oil change stop for 2 cars. They are always clean, efficient & friendly.

This is my regular oil change stop for 2 cars. They are always clean, efficient & friendly.

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Thomas always has a knowledgeable staff and he is there to supervise them. I would never go anywhere else!

Thomas always has a knowledgeable staff and he is there to supervise them. I would never go anywhere else!

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Great job by all

Great job by all

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I have been going to this location for years. Great service! The people here are knowledgeable and friendly

I have been going to this location for years. Great service! The people here are knowledgeable and friendly

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People are courteous. Service efficient.

People are courteous. Service efficient.

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I've been a customer for years now and I will never go anywhere else....

I've been a customer for years now and I will never go anywhere else....

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Great manager.

Great manager.

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My wife, Sandy, found and used this service center (8638 W Adams Ave in Temple, TX) for her 2007 Yukon. I think this was her sec ...

My wife, Sandy, found and used this service center (8638 W Adams Ave in Temple, TX) for her 2007 Yukon. I think this was her second servicing there. I'm (over)due to service my 1998 Suburban and plan to take care of that within the next week. We are both been very pleased with your service.Regards,Robert Meyers

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No wait, excellent service!

No wait, excellent service!

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Quick service by friendly, professional employees.

Quick service by friendly, professional employees.

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Friendly staff prompt service quality service

Friendly staff prompt service quality service

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Friendly, fast, professional

Friendly, fast, professional

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Friendly staff. Quick turn around on servicing the vehicle.

Friendly staff. Quick turn around on servicing the vehicle.

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My name is NOT William. I do not have a Silverado 1500.

My name is NOT William. I do not have a Silverado 1500.

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Friendly employees

Friendly employees

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Quick and convenient

Quick and convenient

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I WAS IN AND OUT IN JUST A MATTER OF MINUTES. JUST HAD GOTTEN OF WORK SO I HEADED OUT THERE. NO WAITING AND I WAS VERY PLEASED ...

I WAS IN AND OUT IN JUST A MATTER OF MINUTES. JUST HAD GOTTEN OF WORK SO I HEADED OUT THERE. NO WAITING AND I WAS VERY PLEASED WITH THE SERVICE.

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Oil changes at this location for last 9 years. Always the same great service.

Oil changes at this location for last 9 years. Always the same great service.

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great service friendly staff great attention to detail.thanked me for coming by

great service friendly staff great attention to detail.thanked me for coming by

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The service was great, all questions were answered, and the service was fast and friendly.

The service was great, all questions were answered, and the service was fast and friendly.

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Fast service and good work.

Fast service and good work.

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The staff is always pleasant and smiling. They are quick every time I have been. Which is nice, since I go on my lunch break. I ...

The staff is always pleasant and smiling. They are quick every time I have been. Which is nice, since I go on my lunch break. I am always pleased with there customer service and pricing.

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Very Efficient and fast service and very "customer friendly"!

Very Efficient and fast service and very "customer friendly"!

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The workers are very friendly and knowledgeable.

The workers are very friendly and knowledgeable.

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Friendly staff very helpful will always go back

Friendly staff very helpful will always go back

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Honest service, no waiting

Honest service, no waiting

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The service was great ,but they did not accept the 2$ off coupon the I had for filling out the last survey. Said they do not acc ...

The service was great ,but they did not accept the 2$ off coupon the I had for filling out the last survey. Said they do not accept company coupons because they are a franchise.

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They are always very professional and thorough. Great people

They are always very professional and thorough. Great people

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The workers were very professional and friendly and kind.

The workers were very professional and friendly and kind.

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Very well managed. Close to work.

Very well managed. Close to work.

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I have taken this survey before , but vioc would not honor Coupon. Can anyone say Jiffy Lube !!!!!

I have taken this survey before , but vioc would not honor Coupon. Can anyone say Jiffy Lube !!!!!

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I went in for an oil and filter change. It was done promptly and correctly, as were the associated services. The staff is frie ...

I went in for an oil and filter change. It was done promptly and correctly, as were the associated services. The staff is friendly and courteous at this location. All this is why I always go back to this location for my vehicle service.

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These guys are always great! Very cheerful and polite. Wonderfully quick.

These guys are always great! Very cheerful and polite. Wonderfully quick.

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The young lady working on my can explained every area she worked on. She also explained to me that I no longer needed an inspec ...

The young lady working on my can explained every area she worked on. She also explained to me that I no longer needed an inspection sticker on my windshield that I just needed to keep the exam paper she gave me in my car . Available in case I was ever stopped.I have been pleased with every visit I have made to this oil change center.

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I can always get in and out with the oil change that I expect a d the service is always good and the answer any questions that I ...

I can always get in and out with the oil change that I expect a d the service is always good and the answer any questions that I may have.

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It only took about ten minutes, and my front bender was falling off. Without asking or anything, they were kind enough to put a ...

It only took about ten minutes, and my front bender was falling off. Without asking or anything, they were kind enough to put a ziptie on it so it would stop dragging the ground and potentially fall off under my car. It absolutely made my day!

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I have been coming to this location for years. I only use Valvoline in my vehicle

I have been coming to this location for years. I only use Valvoline in my vehicle

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I have used your business for many years and have never been dissatisfied. The staff is always friendly and greets you.

I have used your business for many years and have never been dissatisfied. The staff is always friendly and greets you.

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I have been going to this store ever since Tom moved there from the store in Belton. I followed him because he is a true profes ...

I have been going to this store ever since Tom moved there from the store in Belton. I followed him because he is a true professional and totally customer oriented. It is always a great experience.

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They are always friendly and fast service. Pleasant experience every time I have gone.

They are always friendly and fast service. Pleasant experience every time I have gone.

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Friendly staff in a timely manner

Friendly staff in a timely manner

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Courteous and professional staff nice Quickel change pleasant experience

Courteous and professional staff nice Quickel change pleasant experience

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As Always, T Notch!!!

As Always, T Notch!!!

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They asked what I needed, they did it quickly and efficiently; better yet, they did exactly what I asked without trying to sell ...

They asked what I needed, they did it quickly and efficiently; better yet, they did exactly what I asked without trying to sell me more services. I got in and out in 10 minutes which was great! They were all friendly and courteous.

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Tom, is GREAT

Tom, is GREAT

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I have used this location for 8 years now. They have always been very trustworthy. They also reported to me when my tires had ...

I have used this location for 8 years now. They have always been very trustworthy. They also reported to me when my tires had a major problem so I could take care of it promptly.Being greeted would have been nice; but being of value is more important.

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In and out in less than 15 minutes!

In and out in less than 15 minutes!

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I like the cleanliness of the employees, really. They are also friendly and courteous. I recommend this place to everyone. Other ...

I like the cleanliness of the employees, really. They are also friendly and courteous. I recommend this place to everyone. Other places I have been, the employees are very gangsta looking. Does that make sense? The manager is very friendly, I always tell him I am going to walk on the grate...we have a laugh.

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Always good friendly service

Always good friendly service

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They are very professional and friendly. They are very quick with there service. I give them an A+ for everything they did.

They are very professional and friendly. They are very quick with there service. I give them an A+ for everything they did.

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Excellent efficient service. Answered my questions without being condescending. Nice to see women in the pit.

Excellent efficient service. Answered my questions without being condescending. Nice to see women in the pit.

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Nice Manager, always humorous and has a great since of humor, and does a good job, I take all my vehicles there, and have my car ...

Nice Manager, always humorous and has a great since of humor, and does a good job, I take all my vehicles there, and have my cars/truck inspected there as well... always good service.

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Been going VIOC for 10 years+. Been doing business with this on for about 5 years.

Been going VIOC for 10 years+. Been doing business with this on for about 5 years.

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Maybe because I was in and out in less than 15 minutes, friendly staff too.

Maybe because I was in and out in less than 15 minutes, friendly staff too.

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Exceptional customer service. The staff is fantastic, trustworthy and very friendly. I have been going here for years and will c ...

Exceptional customer service. The staff is fantastic, trustworthy and very friendly. I have been going here for years and will continue to have my car serviced at this location.

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Staff are always fast and friendly.

Staff are always fast and friendly.

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Was there for an inspection as well as oil change. I knew there was a bulb out on car and asked if they could replace (not for f ...

Was there for an inspection as well as oil change. I knew there was a bulb out on car and asked if they could replace (not for free). The tech tried to take the light cover off and it did not just pop off after taking out the screws...he told me he did not want to break the clips. He should have looked to see if he could repair and let me know. Not a tech I had ever seen there before.

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good location, good workers. I did have a $5 vavoline coupon that this place said would not work for that location. it should no ...

good location, good workers. I did have a $5 vavoline coupon that this place said would not work for that location. it should not matter on location when sharing a coupon. I was able to use the $2 coupon tho. dont share $5 coupons if you dont plan to honor it in all locations. thank you

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The employees are always friendly, get the job done correctly the first time and fast. I have been specifically coming to the We ...

The employees are always friendly, get the job done correctly the first time and fast. I have been specifically coming to the West Adams location for several years. Nothing has changed and always great service.

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Always friendly, professional helpful.

Always friendly, professional helpful.

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Friendly workers and quick service

Friendly workers and quick service

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As always, they got the job done quickly, and did it well.

As always, they got the job done quickly, and did it well.

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Quick and courteous staff

Quick and courteous staff

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Good people

Good people

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I always use this store for my oil changes. Very nice and professional. Have never had a problem here and will keep on using the ...

I always use this store for my oil changes. Very nice and professional. Have never had a problem here and will keep on using them.

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I have used this location for several years. The manager (Thomas) is always friendly and courteous. The service has always bee ...

I have used this location for several years. The manager (Thomas) is always friendly and courteous. The service has always been good and no one here has ever tried to upsell me on something I did not believe I needed. Quick, efficient service at a reasonable price. What more can I ask for?

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They always take good care of me.

They always take good care of me.

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excellent customer serviceefficient/quality service

excellent customer serviceefficient/quality service

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Staff friendly, service quick

Staff friendly, service quick

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Used VIOC for several years now and has always been satisfied.

Used VIOC for several years now and has always been satisfied.

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I HAVE BEEN DOING BUSINESS WITH TOM FOR MANY YEARSAND WOULD NOT THINK OF CHANGING. IT IS ALWAYS A PLEASURE TO VISIT WITH HIM.

I HAVE BEEN DOING BUSINESS WITH TOM FOR MANY YEARSAND WOULD NOT THINK OF CHANGING. IT IS ALWAYS A PLEASURE TO VISIT WITH HIM.

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As a woman it is very important to go to a business that makes you feel comfortable. I am always treated with respect. I feel ...

As a woman it is very important to go to a business that makes you feel comfortable. I am always treated with respect. I feel I can trust the employees recommendations for my car. I am comfortable that I will not be taken advantage of because I am a woman with little knowledge about vehicles. Unless something were to change, I will always use this Valvoline location!

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Most of the staff is very kind and courteous. But one male staff member wasn't.

Most of the staff is very kind and courteous. But one male staff member wasn't.

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Their service was fast and friendly!

Their service was fast and friendly!

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Highly satisfied with the service team there!

Highly satisfied with the service team there!

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They are friendly i would say a greeting is needed as soon as a customer pulls up with at least an estimated wait time. This can ...

They are friendly i would say a greeting is needed as soon as a customer pulls up with at least an estimated wait time. This can help the preception of wait time

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Every time I go in for an oil change, they are friendly, open doors for me, and quickly and efficiently do the job right!

Every time I go in for an oil change, they are friendly, open doors for me, and quickly and efficiently do the job right!

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They're fast, thorough, and clean. They're always friendly, and seem to be having as good a time as you can at work.

They're fast, thorough, and clean. They're always friendly, and seem to be having as good a time as you can at work.

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they are very nice, knowledgeable and quick.

they are very nice, knowledgeable and quick.

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Thy are always very friendly and efficient and take care of more than oil if I need, like oil change.

Thy are always very friendly and efficient and take care of more than oil if I need, like oil change.

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I really enjoy going to this oil change place. In Temple texas. The only problem is that if I so fill out a survey like this one ...

I really enjoy going to this oil change place. In Temple texas. The only problem is that if I so fill out a survey like this one they say they really can't accept the coupon.I just wonder why?

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As always, the service was done quickly with no problems, which as a woman is very important to me.

As always, the service was done quickly with no problems, which as a woman is very important to me.

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I began using this business establishment right after it was built. It is convenient to my home. I have always gotten good ser ...

I began using this business establishment right after it was built. It is convenient to my home. I have always gotten good service. I have all three of my vehicles serviced here.

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I took both cars there and enjoyed the service!

I took both cars there and enjoyed the service!

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Excellent service and staff.

Excellent service and staff.

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Always great and friendly service I love coming here!

Always great and friendly service I love coming here!

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I have done business with one of the employees at this location for several years and followed him to this location when he move ...

I have done business with one of the employees at this location for several years and followed him to this location when he moved to it. I followed this employee because I trust his knowledge and know what kind of work he can provide and what his expectations of his coworkers are. I also like the personal home town feeling the guys at this location have and create at this store.

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Always friendly and take care of problems with my car above and beyond the oil changes.

Always friendly and take care of problems with my car above and beyond the oil changes.

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They are always efficient and courteous !

They are always efficient and courteous !

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Consistent service and your men are very quick.

Consistent service and your men are very quick.

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