Welcome. The E Se Loop 323 Valvoline Instant Oil Change is located approximately [DISTANCE] miles east of [POPULAR LANDMARK] near the intersection of [STREET] and [CROSS STREET] across from [NEIGHBORING BUSINESS]. Jason Glaspie, Manager
354 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
|---|
myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
KenM
Everyone was very attentive and super quick service.
Everyone was very attentive and super quick service.
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Anonymous
professional
professional
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Martinez
The manager Jason has good customer service
The manager Jason has good customer service
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Silmiller
The staff was very pleasant And knowledgeable and it was a pleasure to see women working and being very knowledgeable and the y ...
The staff was very pleasant And knowledgeable and it was a pleasure to see women working and being very knowledgeable and the young man was very knowledgeable and attentive
MORE
Phenicee
CHEYENNE DEMONSTRATED GREAT CUSTOMER SERVICE!!! I WAS THANKFUL FOR BEING ABLE TO VIEW WHAT SERVICES WAS BEING PERFORMED; BOTH TO ...
CHEYENNE DEMONSTRATED GREAT CUSTOMER SERVICE!!! I WAS THANKFUL FOR BEING ABLE TO VIEW WHAT SERVICES WAS BEING PERFORMED; BOTH TOP AND BOTTOM VIEW. THIS LOCATION IS 5 MINUTES FROM HOME. I AM A 100% REPEAT CUSTOMER.
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DNelson
Fast friendly service!
Fast friendly service!
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Anita G.
The manager on duty and the attending technician listened to my request. Offered upgrades but were not forceful. Because of th ...
The manager on duty and the attending technician listened to my request. Offered upgrades but were not forceful. Because of this I am grateful and felt very comfortable in my service. Will definetly return.
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Clara
Everybody seems to love their job, everyone had a great attitude and a great vibe this place will be my go to oil change especia ...
Everybody seems to love their job, everyone had a great attitude and a great vibe this place will be my go to oil change especially to get other services done. Jason was the one helping me and showing other services I need to get done in my car I felt comfortable talking to him overall great service you guys and gals keep up the great work !
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Mike M
Warm, friendly people and honest evaluations.
Warm, friendly people and honest evaluations.
MORE
gw
Everyone was nice and fast and explained everything
Everyone was nice and fast and explained everything
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GrnArrow79
Quick, precise and very friendly.
Quick, precise and very friendly.
MORE
SnakeyJake
Very kind, friendly, knowledgeable staff members
Very kind, friendly, knowledgeable staff members
MORE
Terisa M.
Been going there for awhile,an I've always been satisfied with the service, always smiling faces.
Been going there for awhile,an I've always been satisfied with the service, always smiling faces.
MORE
Rachelle S
I was not pressured to purchase more than what I came in for and everything was explained to me.
I was not pressured to purchase more than what I came in for and everything was explained to me.
MORE
Wes W.
They are always polite and efficient. I have been in dealership fixed operations/service departments as a director for 20 years ...
They are always polite and efficient. I have been in dealership fixed operations/service departments as a director for 20 years now. You guys to a great job, and you are the only aftermarket shop I'd consider working for.
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Driver 2018
Fast, friendly and over all a great staff
Fast, friendly and over all a great staff
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Mark D
It was an excellent and professional experience all the way around
It was an excellent and professional experience all the way around
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Kathy B
The man that helped me, Arthur, was courteous and helpful without being pushy. I appreciated that. I will be bringing my other c ...
The man that helped me, Arthur, was courteous and helpful without being pushy. I appreciated that. I will be bringing my other car in next week to have it serviced because today's experience was so good.
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Ch
Jason was great!!! He let me know about all the services recommended for my vehicle, it was a very pleasant experience!!!!
Jason was great!!! He let me know about all the services recommended for my vehicle, it was a very pleasant experience!!!!
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Anonymous
It’s my favorite place to use n my whole family uses them to.
It’s my favorite place to use n my whole family uses them to.
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Bellaarti
Cheyanne was amazing! I have a new car and could not find the mileage- she was not condescending- but excellent and friendly hel ...
Cheyanne was amazing! I have a new car and could not find the mileage- she was not condescending- but excellent and friendly helping me find it. Her attitude about and passion for her job shined through- I will definitely tell others to use this location!
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Kim R
The tech always let me know when something is not correct, for instance last oil change they advised me the brake fluid was low ...
The tech always let me know when something is not correct, for instance last oil change they advised me the brake fluid was low and this indicates need breaks. When I took it to a shop to have them replaced they found that my break piston was leaking and this could have been very costly if I had not been informed by your tech. This time they informed me that my serpentine belt needs to be replaced. I was not able to do it at this time due to it being month end and year end at work but I was informed of the cost for this and the time it would take to get it done. Techs also inform me of manufacture suggested maintenance so I can keep those up to date. This is very appreciated.
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Tomeka B
Great!!!!
Great!!!!
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Jayleen
They were soooooo nice! Always debated whether to go there because I was told they were over priced but on the contrary I even ...
They were soooooo nice! Always debated whether to go there because I was told they were over priced but on the contrary I even got a discount without knowing it was ladies days! A great experience and they’re customer service is amazing!!
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Sarah
The employees helping me today were Cheyenne, Leslie, and Jason. I was more than satisfied with the level of customer service I ...
The employees helping me today were Cheyenne, Leslie, and Jason. I was more than satisfied with the level of customer service I experienced today. I also come to this site for my oil exchanges.
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Nestor C.
Good work environment good ppl working there fast workers
Good work environment good ppl working there fast workers
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Josiah M
I wasn't highly satisfied because although the team go the job done, it it didn't seem like things were running smoothly. It did ...
I wasn't highly satisfied because although the team go the job done, it it didn't seem like things were running smoothly. It didn't really affect me much because the job got done. It could have been faster and smoother if the team was maybe a little bit more in a pattern. It seemed like they didn't react with an immediate action when something wasn't working correctly, whether it be needing oil or communication between team members. This may just be a lack in experience because they did seem somewhat young. But thanks for the service. Good job.
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Harp
Very friendly.
Very friendly.
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JKralka
Cheyenne was great, very professional! Arthur (singing Christmas music) made sitting the experience relaxing. Leslie was smiling ...
Cheyenne was great, very professional! Arthur (singing Christmas music) made sitting the experience relaxing. Leslie was smiling like she enjoyed her job!
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Recko D.
I was very satisfied with the service everyone was very knowledgeable and courteous will definitely go again
I was very satisfied with the service everyone was very knowledgeable and courteous will definitely go again
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lonnie j
friendly and knowledgeable
friendly and knowledgeable
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Cheryl K
The manager was very informative and very kind.
The manager was very informative and very kind.
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Julie H
The staff was friendly, informative, and efficient.
The staff was friendly, informative, and efficient.
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Anonymous
I go and get my oil changed all time love the customer service it was great
I go and get my oil changed all time love the customer service it was great
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TL
Have always gone to this Valvoline center and have always been well treated by staff. They answer any questions. Give me fair es ...
Have always gone to this Valvoline center and have always been well treated by staff. They answer any questions. Give me fair estimates etc Will continue to go here. Extremely glad to know off the services theynow offer
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Donnap915
Very nice and helpful employees.
Very nice and helpful employees.
MORE
Jennifer B.
I was greeted as soon as I pulled in by Jason, and a young lady named Cheyenne promptly took care of everything as soon as I got ...
I was greeted as soon as I pulled in by Jason, and a young lady named Cheyenne promptly took care of everything as soon as I got in the bay. She was so nice, explaining everything as it went along, never made me feel pressured to buy anything but also showed me the condition of my air filter (which was awful) so I had a new one installed. The service I recieved was prompt, pleasant, and super efficient! Exactly what I need when I am trying to squeeze an oil change in during my lunch break!
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Melinda M.
Open, honest communication with me from the techs. I actually have a Oil change locations closer to my house, but I drive across ...
Open, honest communication with me from the techs. I actually have a Oil change locations closer to my house, but I drive across town to go to this location because as a female customer, I appreciate the fact the this location has so many female techs working here. Thanks Valvoline for giving women an equal opportunity in the technical/mechanical field!
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Jordan89
Everyone was very friendly, helpful, experienced and expedient. Best experience I’ve ever had when getting an oil change.
Everyone was very friendly, helpful, experienced and expedient. Best experience I’ve ever had when getting an oil change.
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PAMELA C
I was there longer than I expected. An hour to be exact.
I was there longer than I expected. An hour to be exact.
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Angela J
My husband usually does my oil changes but he was out of town. I didn't know what to expect when I pulled in to this place. I wa ...
My husband usually does my oil changes but he was out of town. I didn't know what to expect when I pulled in to this place. I was greeted with a smile and they were very informative of what was going on. I didn't even have to get out! I will be back. Thank you for great service.
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Savage Possum
The young lady that managed the service was very courteous, knowledgeable and attentive. The young lady that handled the under ...
The young lady that managed the service was very courteous, knowledgeable and attentive. The young lady that handled the under the hood portion of my visit handled herself with confidence.
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Rhonda S
My car was not vacuumed like other places do. And I have a dirty shoe print in my carpet on the driver side
My car was not vacuumed like other places do. And I have a dirty shoe print in my carpet on the driver side
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Alexis W.
I called before I showed up at this particular location and was offered a $15.00 off coupon!I absolutely used it and when I got ...
I called before I showed up at this particular location and was offered a $15.00 off coupon!I absolutely used it and when I got there it was nothing but friendly service from people who truly seemed like they knew what they were doing. I was told about all recommendations on my vehicle, but not pressured into fixing anything. I'm highly satisfied with every aspect of service here.
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Susan N.
I appreciate the courtesy, the speed and efficiency of the service, the knowledge of the technicians, and the fact that I'm not ...
I appreciate the courtesy, the speed and efficiency of the service, the knowledge of the technicians, and the fact that I'm not pressured to buy services I don't need.
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Mark R.
Not pushy, knowledgeable, fast
Not pushy, knowledgeable, fast
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Betty M.
My answers are self-explanatory, but one thing not mentioned is the fact that when I thanked the employee, who may have been the ...
My answers are self-explanatory, but one thing not mentioned is the fact that when I thanked the employee, who may have been the manager, for putting air in my tires, he told me to drop by any time and they would check the tire pressure. I really, really appreciate that offer because I have been having to put air in my tires myself, and for an elderly lady, it isn't too easy. So I will definitely take him up on his generous offer. Helped make me a loyal customer!
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Henry Jr
I have been going to this location for years. I know most of the people there. They are very nice and willing to help. At SE Loo ...
I have been going to this location for years. I know most of the people there. They are very nice and willing to help. At SE Loop 323 070029
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A
Great service
Great service
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Elijah C
Chyan the assistant manager was very helpful.
Chyan the assistant manager was very helpful.
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Mward
Jason was very friendly and explained the process well!! Leslie was kind and friendly while performing the checks on the truck!
Jason was very friendly and explained the process well!! Leslie was kind and friendly while performing the checks on the truck!
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SI
The manager ; Jason, was superb, courteous and explained service options in light of the high milage on my car. He seemed very c ...
The manager ; Jason, was superb, courteous and explained service options in light of the high milage on my car. He seemed very competent and was a great ambassador for the company. I wold come back to this station and recommend others do so based on my favorable experience.
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FVald
The employees were very courteous and knowledgeable. Explained everything. Professional.
The employees were very courteous and knowledgeable. Explained everything. Professional.
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Kim
I like the fast service and I like that you all keep me informed on recommended services required on my truck.
I like the fast service and I like that you all keep me informed on recommended services required on my truck.
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Aly H.
Jason and Leslie were awesome. Everyone was friendly. Jason talked to me about what I should get done and the reason behind it ...
Jason and Leslie were awesome. Everyone was friendly. Jason talked to me about what I should get done and the reason behind it, and saved me money too. He didn't pressure me, just saved me 15% and to me, that is incredible customer service.I don't know if I have used Valvoline before, but as I sat in my car, I thought, this is where I want to come next time.
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Ed P
Good clean facility! Manager and staff knowledgeable. Quick service!
Good clean facility! Manager and staff knowledgeable. Quick service!
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Melvin S
The service was done efficiently and the technicians were professional.
The service was done efficiently and the technicians were professional.
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Marc H
It was fast and they were friendly. They were very informative. One of the best experiences ever
It was fast and they were friendly. They were very informative. One of the best experiences ever
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John P
Friendly and helpful manager.
Friendly and helpful manager.
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RM
Right front turn signal not working. Technician diagnosed and fixed problem within a few minutes at no charge. Honesty and integ ...
Right front turn signal not working. Technician diagnosed and fixed problem within a few minutes at no charge. Honesty and integrity goes a long way with me
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S S
They were amazing 100%
They were amazing 100%
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Mark R
Always professional, friendly, thorough and quick
Always professional, friendly, thorough and quick
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STEVEN C
Great Customer Service, Very nice
Great Customer Service, Very nice
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Amy
Great customer service!
Great customer service!
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Passion T.
Jason was very friendly and provided excellent service!
Jason was very friendly and provided excellent service!
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Jonni Lee
The Manager and Staff, where outstanding with the customer Service, and product knowledge. This is why I will always come back t ...
The Manager and Staff, where outstanding with the customer Service, and product knowledge. This is why I will always come back to this location. It’s always the best customer service every time.
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Katherine
Went to the one on McCann Rd. in Longview texas, they changed my air filter/left the housing open, I went back not sure if they ...
Went to the one on McCann Rd. in Longview texas, they changed my air filter/left the housing open, I went back not sure if they broke it, but NEW air filter was dirty and no offer to change...so they told me in this visit I needed a new air filter, but i just had it changed at the other one
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Martinez jbj
The employee and manager we're nice and friendly...
The employee and manager we're nice and friendly...
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Espy1981
Very nice customer service and did not take long at all.
Very nice customer service and did not take long at all.
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Dana L
I was due for an oil change for another 1000 miles. Young lady suggested they top it off for me, as I get one free between oil c ...
I was due for an oil change for another 1000 miles. Young lady suggested they top it off for me, as I get one free between oil changes. I had already asked for oil change so she could have just done it! Love this! I can't really afford this higher price but won't go anywhere else. Also had left my extra set of keys in black box and they brought them right out to me!!!!! Crazy excellent service will keep me and have ms recommending to everyone!!!!!
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Jay
I've been here several times before...and each time every associate I have encountered has had great customer service.
I've been here several times before...and each time every associate I have encountered has had great customer service.
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903ABN
Good job
Good job
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Pamela S
They are great fast and friendly
They are great fast and friendly
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Patricia N.
EXCELLENT FRIENDLY SERVICE!!!
EXCELLENT FRIENDLY SERVICE!!!
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Melodie C
I pulled in 10 min before closing time, all three of the employees, Eduardo, Arthur and Emmanuel treated me like I was the FIRST ...
I pulled in 10 min before closing time, all three of the employees, Eduardo, Arthur and Emmanuel treated me like I was the FIRST customer of the day, not one of the last. A car pulled in even later after me and they treated her with the same courtesy, respect and attention to her car. I told Eduardo that I had been out running errands all day, and left my coupon for the oil change at home, I was so mad at myself! He found a coupon for me to use, which was very appreciated because I had to budget my oil change into this paycheck. I will definitely make this VIOC store my personal one to come back to over and over. I will tell all my friends that live in this area about the great job that was done on my car. You have a lifetime customer in me now. Thank you!
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Patd
Nice staff great job
Nice staff great job
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Michelle M
Consistent reliability and quick service. 15% off on Wednesday's ISS a great deal, too
Consistent reliability and quick service. 15% off on Wednesday's ISS a great deal, too
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Harp
Friendly and good service. Think price is a little high.
Friendly and good service. Think price is a little high.
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JescaP
Friendly staff and my oil change was very quick and efficient
Friendly staff and my oil change was very quick and efficient
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Hurst
The service was awesome but the price was kinda high more than I expected. The manager was very helpful and great with the serv ...
The service was awesome but the price was kinda high more than I expected. The manager was very helpful and great with the service. I have gone there for years.
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Rachelle S
The guys were very friendly and professional. I’d been to others that were not so professional. I will use this one again.
The guys were very friendly and professional. I’d been to others that were not so professional. I will use this one again.
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Laura
Quick, efficient service. Jason was an excellent representative for your company.
Quick, efficient service. Jason was an excellent representative for your company.
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Klarrinett
I was hoping it would be quick because I was in a hurry and the staff were awesome and went above my expectations
I was hoping it would be quick because I was in a hurry and the staff were awesome and went above my expectations
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DJ
I have used this location for many years. Since ownership changed prices have increased and customer service has declined. Befor ...
I have used this location for many years. Since ownership changed prices have increased and customer service has declined. Before I didn't mind getting out of my car and waiting in waiting room because they vacuumed the inside of my car, they don't do this anymore. Today I was asked to stay in my car. Jason showed me a stop watch several times to show how quickly they were pushing me out the door. Customer service is not all about length of time it takes to change your oil.
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Andy M
The staff was highly professional and friendly
The staff was highly professional and friendly
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Dawn F
I was told that I could not change the type oil in the passed but this time I was told that I could. Very helpful
I was told that I could not change the type oil in the passed but this time I was told that I could. Very helpful
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JoshuaS
They were friendly and quick.
They were friendly and quick.
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Sheri Mc
Such friendly customer service
Such friendly customer service
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Dzifa Mallet
Everything was great and perfect
Everything was great and perfect
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Dorothy H.
The staff is efficient and works well together. They are friendly and professional and really fast.
The staff is efficient and works well together. They are friendly and professional and really fast.
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Anonymous
Very professional staff. Always smiling
Very professional staff. Always smiling
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Adam C.
How quickly and accurately the work was done and the extra courtesy checks they did for my truck. The friendly workers and not p ...
How quickly and accurately the work was done and the extra courtesy checks they did for my truck. The friendly workers and not pressuring me to upgrade to synthetic oil.
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laurap
Professionalness of the employees. Courteous and the service was quick and seems to be done right.
Professionalness of the employees. Courteous and the service was quick and seems to be done right.
MORE
Paul
The manager nice. She honor the competition coupon.
The manager nice. She honor the competition coupon.
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PFLeopold
Very friendly & prompt staff.
Very friendly & prompt staff.
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Happy customer
staff was very friendly and highly professional. offered water multiple times and apologies for the wait which was not a problem ...
staff was very friendly and highly professional. offered water multiple times and apologies for the wait which was not a problem at all being that they were busy taking care of other customers together as a team making the experience as best as possible with the least amount of inconvenience. have been to this specific location because of the employees and will continue to visit this location.
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ValM
Staff were exceptional. Concerned about my. Air con not working. Very friendly. Helped by finding names of air conn repair place ...
Staff were exceptional. Concerned about my. Air con not working. Very friendly. Helped by finding names of air conn repair places.
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Jaime N
The guys are always kind, courteous and quick. They don’t try to over sell unnecessary items and take good care of my vehicle.
The guys are always kind, courteous and quick. They don’t try to over sell unnecessary items and take good care of my vehicle.
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Anonymous
STAFF IS EXCELLENT IN EVERY WAY START TO FINISH
STAFF IS EXCELLENT IN EVERY WAY START TO FINISH
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Jay D
Cheyenne & the crew were very friendly & courteous. They handled the job at a good pace but maintained safe working conditions ...
Cheyenne & the crew were very friendly & courteous. They handled the job at a good pace but maintained safe working conditions through out.
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glenda a
nice people.know their job
nice people.know their job
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Teresa Q.
Very impressed with the sieve and the employees
Very impressed with the sieve and the employees
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Marc L.
I just like to say that Alex (mngr.) and his team did an awesome job throughout my visit!Thank you.
I just like to say that Alex (mngr.) and his team did an awesome job throughout my visit!Thank you.
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Robin S
As previous slide, felt pressured to have additional services. Customer service was good, however. Would suggest drinks in the w ...
As previous slide, felt pressured to have additional services. Customer service was good, however. Would suggest drinks in the waiting area- water jug and/or coffee.
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MCarlock
Hard workers and very friendly
Hard workers and very friendly
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PC
I have tried other oil change places in Tyler (including other Valvoline locations), and I always come back to this location, an ...
I have tried other oil change places in Tyler (including other Valvoline locations), and I always come back to this location, and I will continue to even though it is not the most convenient one to my home. For whatever reason, the people at this location are always friendlier and they seem to have more fun and aren't grumpy! It is always a pleasant experience. The magazines in your waiting room could be updated! Ha!
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No
Go in for oil change, recommend all these other things to do for the car. Prices are getting really high even with a 15 % discou ...
Go in for oil change, recommend all these other things to do for the car. Prices are getting really high even with a 15 % discount. May have to check around for better deal. Your filters are unbelievable priced when the filter is so cheap, know before I buy them and get family to put it in. I feel it is a reap off. People are friendly enough no complaints there.
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Terry N
Did a fast professional job
Did a fast professional job
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margie w
always friendly,clean sitting area and love the quick wait.
always friendly,clean sitting area and love the quick wait.
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Jay J
Customer service was exceptional... employees very knowledgeable. They made great suggestions that didn't come across as forcefu ...
Customer service was exceptional... employees very knowledgeable. They made great suggestions that didn't come across as forceful. Seemed to enjoy their job and worked well with their team members
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Nursecattraveler
A lot of checks for safety took place. The guy knew what he was talking about. Was extremely familiar with the bells & whistles ...
A lot of checks for safety took place. The guy knew what he was talking about. Was extremely familiar with the bells & whistles on my SUV. Very friendly & enthusiastic.
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Satisfied Repeat Customer
The staff were incredibly courteous..we have always liked this service and appreciate the quality of everything that is availabl ...
The staff were incredibly courteous..we have always liked this service and appreciate the quality of everything that is available to keep our vehicles running optimally..
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Teacher Kevin
They were fast, kind, and affordable.
They were fast, kind, and affordable.
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Kenneth P
The people there are very respectful,and they cater to doing a great job and they do what they say
The people there are very respectful,and they cater to doing a great job and they do what they say
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Gammy Clay
Very nice and courteous service and very knowledgeable staff
Very nice and courteous service and very knowledgeable staff
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Gaillvn@gmail.com
They checked all the fluids and found I had a light out and fixed it. The only complaint is the amount it cost. I'm on disabilit ...
They checked all the fluids and found I had a light out and fixed it. The only complaint is the amount it cost. I'm on disability and the amt was a little rough 102.00. If their were more of a senior pricing. To include fluids and check all belts and lights etc. Otherwise everyone was professional and kind.
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pamw
They were very professional and fast - unfortunately, I do not live in this area, so probably will not have the opportunity to r ...
They were very professional and fast - unfortunately, I do not live in this area, so probably will not have the opportunity to return.
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Christa K.
The man who conducted me through the payment process was very nice , but he overturned the keys too long starting the car for ab ...
The man who conducted me through the payment process was very nice , but he overturned the keys too long starting the car for about 6 seconds which I wasn’t too keen on. But that was the only issue I had with the experience.
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Kent W.
Fast, Professional and Quick.
Fast, Professional and Quick.
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KyleB
Quick friendly service. The female working underneath the car was very vocal and pretty awesome tbh. She definitely looked like ...
Quick friendly service. The female working underneath the car was very vocal and pretty awesome tbh. She definitely looked like she knew what she was doing and that was refreshing. The rep I spoke with about some specifics of my visit was very friendly and knowledgeable. Overall great experience. I do remember the days when you got your car vacuumed out at oil change places but that wasn't a big deal.
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N.R.
I liked the staff and manager especially at that location. She was very friendly and welcoming, a great saleswoman.
I liked the staff and manager especially at that location. She was very friendly and welcoming, a great saleswoman.
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Kjb
Don’t like sitting in vehicle for oil change!
Don’t like sitting in vehicle for oil change!
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Mary M.
Alex was knowledgeable and explained every step of the oil change. Thank you Valvoline staff on Loop 323!
Alex was knowledgeable and explained every step of the oil change. Thank you Valvoline staff on Loop 323!
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Tony U.
It took a bit longer than I was initially told. Instead of being there 15 or 20 minutes, I was there for 45.
It took a bit longer than I was initially told. Instead of being there 15 or 20 minutes, I was there for 45.
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Nelson's
Great service, friendly competent workers :)
Great service, friendly competent workers :)
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Reese
They couldn't find me in the computer an I know this is the only place that I come to get oil changes.
They couldn't find me in the computer an I know this is the only place that I come to get oil changes.
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William B
Good prices, very courteous staff (Cheyanne)
Good prices, very courteous staff (Cheyanne)
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Donna W
The ladies were great..explained everything real well too me ..I am highly satisfied with my service. Thanks
The ladies were great..explained everything real well too me ..I am highly satisfied with my service. Thanks
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Kimber
The wait was much longer than I have ever had to experience before, not sure why but several cars waiting for both bays
The wait was much longer than I have ever had to experience before, not sure why but several cars waiting for both bays
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VP
The workers were very professional and knowledgeable and walked me through all the services I might need and why. I have never f ...
The workers were very professional and knowledgeable and walked me through all the services I might need and why. I have never felt like I was an important customer and that my concerns mattered until I went there. Loved the experience as a first time customer.
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Kim
The lady I assume was the manager was very knowledgeable of the computer and the job at hand. The gentleman that approached me ...
The lady I assume was the manager was very knowledgeable of the computer and the job at hand. The gentleman that approached me and was doing the work seemed new and was good but still has questions and it is a learning curve. My biggest issue with the wait time and please understand I have special wheels on my truck, but the worker in bay 1 Cheyenne I believe was the name on her tag, was just standing there had her elbow on the computer console and resting her head in her hand. I wanted to ask if she could assist the tech that was working on my truck and maybe put the center caps back on while he was working to get the wheels back on the truck. I am sorry if I seem a little agitated but in my work life if I am not busy, I will help anyone and everyone I can. Teamwork makes the DreamWorks. Yes I will be back one more time to see if the issue is better, if not I will find another ValvoLine.
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Jay
Eduardo was awesome! Made great suggestions...very professional...his customer service was phenomenal! Great job! He had me in ...
Eduardo was awesome! Made great suggestions...very professional...his customer service was phenomenal! Great job! He had me in and out. Knowledgeable about hisjob!
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Kbrown
Very friendly people and I know my car is in good hands
Very friendly people and I know my car is in good hands
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Joe b
The service and employees were fantastic. Only issue is the same oil change from ford costs $30 less.
The service and employees were fantastic. Only issue is the same oil change from ford costs $30 less.
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CHARLES V
FRIENDLY STAFF, VERY KNOWLEDGABLE
FRIENDLY STAFF, VERY KNOWLEDGABLE
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Mark
The people are ALWAYS prompt, polite, professional and personable. They're never pushy. I have several vehicles I have serviced ...
The people are ALWAYS prompt, polite, professional and personable. They're never pushy. I have several vehicles I have serviced there, and like the newly added feature of tire rotation. Service manager Brandy is particularly professional and thorough with the check list. Mr. Puckett was also there from Lexington and was very personable and informative about the company.
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Jeff B
The young lady that I dealt with was outstanding!
The young lady that I dealt with was outstanding!
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Erd
Very nice people. Didn't feel rushed or pressured.
Very nice people. Didn't feel rushed or pressured.
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Glinda B.
Service was excellent and the knowledge of the staff was great. There was a female on duty and she was just as intelligent as th ...
Service was excellent and the knowledge of the staff was great. There was a female on duty and she was just as intelligent as the guys. Service was fast and friendly.
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Lewis1
They were nice, they explained everything, I was there less than 30 minutes. Overall perfect!!
They were nice, they explained everything, I was there less than 30 minutes. Overall perfect!!
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Miguel Ángel betancourt
Very helpful and fast oil change and fraindly and nice I will go back for my next oil change thanks
Very helpful and fast oil change and fraindly and nice I will go back for my next oil change thanks
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Jermey R
The price of anything was not even mentioned to me until the very undo of the service and with using my own oil filter the price ...
The price of anything was not even mentioned to me until the very undo of the service and with using my own oil filter the price was over 100 dollars. Y’alls sign says the that y’all are 20 to 50 percentage lower then the dealerships price which I find that to be false.
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GS
Hawking a bunch of services that they cant really prove I needTook a little longer than usual
Hawking a bunch of services that they cant really prove I needTook a little longer than usual
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Gina C
The staff was incredibly friendly and knowledgeable. Made me feel like I could trust anything they would tell me. I would recomm ...
The staff was incredibly friendly and knowledgeable. Made me feel like I could trust anything they would tell me. I would recommend them to anyone looking for those types of services.
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Patmygrowing
It’s super quick fun and easy.
It’s super quick fun and easy.
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Ricky B
The staff all know my name and are extremely friendly and courteous.
The staff all know my name and are extremely friendly and courteous.
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Ann VH
Staff was professional and it appeared they took pride in doing a good job.
Staff was professional and it appeared they took pride in doing a good job.
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JimC
Fast and courteous.
Fast and courteous.
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Karen T.
They were quick and efficient at the job they do!I'll be back!
They were quick and efficient at the job they do!I'll be back!
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Brittaney M
Jerry and his team were professional, yet kept things fun and simple. I could tell that they enjoyed working with one another wh ...
Jerry and his team were professional, yet kept things fun and simple. I could tell that they enjoyed working with one another which made me feel more comfortable!
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Kristinal
The staff obviously had a system in place they followed. They had a set of commands and checks they performed. I was also impres ...
The staff obviously had a system in place they followed. They had a set of commands and checks they performed. I was also impressed with how I was treated as a young woman by myself. Oftentimes auto-mechanics try to take advantage of that or try to sell me something I don’t actually need. I appreciated being treated with respect.
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BERLIN
The Ladies and Gentlemen were knowledgeable and communicated with each other. They to me what was going on when I got curious.
The Ladies and Gentlemen were knowledgeable and communicated with each other. They to me what was going on when I got curious.
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Jenny M
had to wait
had to wait
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Jerry S
Every single staff member was courteous, respectful, kind, and knowledge of the service provided.
Every single staff member was courteous, respectful, kind, and knowledge of the service provided.
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Anto M
Staff were v quick to come out, could tell me how long it wouldn't be and kept me updated.The lady who worked on my car (can't r ...
Staff were v quick to come out, could tell me how long it wouldn't be and kept me updated.The lady who worked on my car (can't remember her name ) was v friendly and ran her tail off as long as I was there.V good presentation for the company
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SF
Very nice people. And it was nice to see they do hire women
Very nice people. And it was nice to see they do hire women
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Rob T
Requested Conventional Oil change up front with no air filters and was not pestered about additional add on's. Cupon value.
Requested Conventional Oil change up front with no air filters and was not pestered about additional add on's. Cupon value.
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Rebecca S
The employee's were on top of their game! They were courteous and friendly and I enjoyed being there, made my oil change experie ...
The employee's were on top of their game! They were courteous and friendly and I enjoyed being there, made my oil change experience fun. That's a switch! Great people, great service.
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MickieP
The cost of the oil Change was $15.00 higher than the Dealership I normally use. I thought I would give Valvoline a shot because ...
The cost of the oil Change was $15.00 higher than the Dealership I normally use. I thought I would give Valvoline a shot because it is closer and the employees are always out holding a sign like they needed and or wanted business...but at this price I have to go back to the Dealership for my future oil changes...this is my only gripe....excellent employees and I let them change it anyway because they were all so friendly...Thanks at least for training your employees properly....all r cute kids
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Margie A
The crue was very friendly and the people there knew what they were doing also price were good for the service
The crue was very friendly and the people there knew what they were doing also price were good for the service
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3-15-18
Very friendly staff, talked me through the process very well and had a nice conversation while I waited
Very friendly staff, talked me through the process very well and had a nice conversation while I waited
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Marie C.
Recently moved here and did not know where to take my car. Impressed that you had ladies working. They were so thorough and so m ...
Recently moved here and did not know where to take my car. Impressed that you had ladies working. They were so thorough and so much more than any other place I have ever taken my car in the McKinney area.
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Steve M
Very courteous, knowledgeable and fast service. Very impressed and I will be back
Very courteous, knowledgeable and fast service. Very impressed and I will be back
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ChrisP
Very satisfied, maybe a hair too pushy on the recommended service but it was informative and very happy with my visit.
Very satisfied, maybe a hair too pushy on the recommended service but it was informative and very happy with my visit.
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Angela h.
Friendly knowledgeable
Friendly knowledgeable
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Anastasia
Great service
Great service
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kym-chi
Friendly employees, took time to explain everything! Will be back!!!!
Friendly employees, took time to explain everything! Will be back!!!!
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Ricky B
The staff is always very friendly and know me by name. I'm usually there every two weeks or so.
The staff is always very friendly and know me by name. I'm usually there every two weeks or so.
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Dorothy H
Fast, efficient, polite
Fast, efficient, polite
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Phil Rupp
Nice staff, quick service
Nice staff, quick service
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SueN.
I have always received excellent service and within a very reasonable amount of time at this location. It’s the place I usually ...
I have always received excellent service and within a very reasonable amount of time at this location. It’s the place I usually get my car serviced for this reason. The technicians are courteous and knowledgeable and never “pushy.”
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Dasha' N
Brandy the manager on duty was super nice and helpful. It was the most informative oil change I've ever gotten. She did outstand ...
Brandy the manager on duty was super nice and helpful. It was the most informative oil change I've ever gotten. She did outstanding and went above and beyond.
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J McCoy
Crew was very thorough and methodical
Crew was very thorough and methodical
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Jyzagui
It was raining and they were very busy and I was headed out of town but they took care of me . You always want a deal , I paid 7 ...
It was raining and they were very busy and I was headed out of town but they took care of me . You always want a deal , I paid 70.00 for an oil change and a air filter .
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Jackie J in Tyler
Been there before and convenient to home
Been there before and convenient to home
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DomS
The staff were very friendly, eager, and energetic.
The staff were very friendly, eager, and energetic.
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Anonymous
I have been going for years to the same location. I enjoy everything about it
I have been going for years to the same location. I enjoy everything about it
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Fat Tony E
Friendly staff, convenient location for me.
Friendly staff, convenient location for me.
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Patty
When I pulled up, Cheyenne immediately approached me. She was super sweet and well spoken. Not just her, but everyone. This is t ...
When I pulled up, Cheyenne immediately approached me. She was super sweet and well spoken. Not just her, but everyone. This is the best experience I’ve ever had with this company. I usually go to the longview locations, but I’m so glad I chose this one. They were awesome!
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Ali
Customer service was great!!
Customer service was great!!
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AngelaM
Very fast service and nice workers! :D
Very fast service and nice workers! :D
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RS
Great Customer service
Great Customer service
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Brenda C
Great customer service from all employees! Awesome ladies!!
Great customer service from all employees! Awesome ladies!!
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Wbishop
The staff was kind, courteous and very friendly. I was in and out very quick! The lady helping us kept a conversation and was so ...
The staff was kind, courteous and very friendly. I was in and out very quick! The lady helping us kept a conversation and was so nice!
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Demond N
The techs were overly nice and seemed happy to be doing their job. They explained everything and not only explained but showed ...
The techs were overly nice and seemed happy to be doing their job. They explained everything and not only explained but showed me on my vehicle the things that they suggested.
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Garyp
Great service
Great service
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Jennifer B
The people at this location are always so nice and prompt to communicate if I have to wait. I never feel pressured to purchase a ...
The people at this location are always so nice and prompt to communicate if I have to wait. I never feel pressured to purchase anything extra, but they always go over everything with me. Jerry is whom I usually deal with, and he always has a smile and is very friendly.
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Billy K.
They did a quick and professional job,
They did a quick and professional job,
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Harp
I’m very satisfied with the service and employees. But the invoices are not clear on the way you are being billed.
I’m very satisfied with the service and employees. But the invoices are not clear on the way you are being billed.
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Hector L.
Fast pace but still professional
Fast pace but still professional
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Cheryl M.
The ladies that were working were awesome and knew what they were doing. It was great to see women being able to hold their own ...
The ladies that were working were awesome and knew what they were doing. It was great to see women being able to hold their own in that job.
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Marilyn wood
They were nice
They were nice
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Gary G
The staff, Brandi and Brittany were extremely friendly and demonstrated cheerful dispositions while nearing the end of the day. ...
The staff, Brandi and Brittany were extremely friendly and demonstrated cheerful dispositions while nearing the end of the day. All in all, the service was excellent and the crew were on top of their game. A pleasure to deal with and the value was excellent.
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Snuffy
Way to expensive
Way to expensive
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Anna
I especially love the fact that y’all have cameras so that I can watch them while they work on my car as a female People try to ...
I especially love the fact that y’all have cameras so that I can watch them while they work on my car as a female People try to screw me over a lot of the time when it comes to having my car worked on but daddy didn’t raise a dummy so I do know a few things about cars.
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Deny C
They explained everything very well. No pressure from them. They where very nice and professional
They explained everything very well. No pressure from them. They where very nice and professional
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Mspalmer28
The staff was great. Plus I have a camera in my car and they did even see it. Still went thru all the steps with me being outsid ...
The staff was great. Plus I have a camera in my car and they did even see it. Still went thru all the steps with me being outside of the car.
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Jose Espinosa
Friendly ,fast, very communicative crew.
Friendly ,fast, very communicative crew.
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Calebj36
Very effective and talented manager and staff
Very effective and talented manager and staff
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Troy R.
The SE loop location did a great job giving me a complete service in 15min or less. Brandy, Brittany, and Johnny were very profe ...
The SE loop location did a great job giving me a complete service in 15min or less. Brandy, Brittany, and Johnny were very professional and friendly during my service. Ill be sure to bring my other vehicles in for services in the future.
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DrL
Brandy was a great customers service specialist
Brandy was a great customers service specialist
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Maci R.
The customer service was stupendous! They even showed us how clear the oil was and were nothing but kind and personable the whol ...
The customer service was stupendous! They even showed us how clear the oil was and were nothing but kind and personable the whole time!
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Bobby
They always tell us anything Before doing the service and show he simrthing is needed
They always tell us anything Before doing the service and show he simrthing is needed
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Butch McM
The staff gave me the impression that they knew what they were doing, and were very helpful and friendly. Wait time, was surpris ...
The staff gave me the impression that they knew what they were doing, and were very helpful and friendly. Wait time, was surprisingly short.
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Donh
They are always courteous and prompt. I trust them
They are always courteous and prompt. I trust them
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Gary F
friendly, and quick
friendly, and quick
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Thania Orozco
It was a great experience women we really represented I felt more confident with them there. They help we understand everything ...
It was a great experience women we really represented I felt more confident with them there. They help we understand everything and told me what had to be done for the car to be minted. The price was absolutely amazing I really thought that I was going to pay more but it wasn't that.
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TerryL
The technicians were very personable and efficient. I was only there about 25 minutes , waited 5 minutes then about 20 minutes ...
The technicians were very personable and efficient. I was only there about 25 minutes , waited 5 minutes then about 20 minutes to do the oil change and differential fluid change. I was very satisfied with all aspects of the service, I will return. Thanks! Terry L Smith
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Crystal
The service techs were awesome! Love coming here. Fast and friendly people and I’m not ever pressured into buying anything. They ...
The service techs were awesome! Love coming here. Fast and friendly people and I’m not ever pressured into buying anything. They may recommend things but that’s it. Would highly recommend going here.
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Elaine
Everyone is knowledgeable and courteous. No pressure to up sell.
Everyone is knowledgeable and courteous. No pressure to up sell.
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Mr. X
Overall experience and price.
Overall experience and price.
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victoria
customer service was outstanding
customer service was outstanding
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Sydney
It was overall great customer service
It was overall great customer service
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Derale G.
It cost me 103 dollars for an oil change and I have a small car. I take my truck to the dealership and they do a lot more for a ...
It cost me 103 dollars for an oil change and I have a small car. I take my truck to the dealership and they do a lot more for a lot less 103 is ridiculous for an express oil change when they imply its only 19.99
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Say cheese food truck
I’ve come to the same location for about three oil changes, it’s always quick and easy and relatively inexpensive
I’ve come to the same location for about three oil changes, it’s always quick and easy and relatively inexpensive
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CHRIS P.
VERY PROFESSIONAL, IMPRESSED THAT I HAD A WHOLE TEAM TO SERVICE MY VEHICLE INSTEAD OF ONE GUY. THEY WORKED EFFICIENTLY AND SAFEL ...
VERY PROFESSIONAL, IMPRESSED THAT I HAD A WHOLE TEAM TO SERVICE MY VEHICLE INSTEAD OF ONE GUY. THEY WORKED EFFICIENTLY AND SAFELY AND GOT MY OIL CHANGED AND GEARBOX FLUID CHANGE IN ABOUT 20 MINS
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Margaret G
It was great service & they were very informative & courteous!
It was great service & they were very informative & courteous!
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James G
Excellent customer service
Excellent customer service
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Anonymous
The building and grounds we're clean, free of debris, there was no wait time getting in, the tech. was courteous, and profession ...
The building and grounds we're clean, free of debris, there was no wait time getting in, the tech. was courteous, and professional. The equipment looked well taken care of and clean. The only thing I'm used to, that didn't take place was the vacuuming of the inside of the truck, and cleaning the windshield. My visit was good, I will be back. The only negative was the total cost of $52.77, but I guess you are in business to make money, as well as employ people, so it's okay. Thanks again!
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Marley B
The organization of employees reassured me that the process being implored would be effective in quickly and competently servici ...
The organization of employees reassured me that the process being implored would be effective in quickly and competently servicing my vehicle.
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Tommy P.
They were quick getting me in. Got right on it. Communicated to me what they were doing. They were polite and told me to have a ...
They were quick getting me in. Got right on it. Communicated to me what they were doing. They were polite and told me to have a good day or a Merry Christmas!
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JHEN
Quick & Easy and friendly staff
Quick & Easy and friendly staff
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Linda B
Although by I had to wait outside before my vehicle was serviced, the technicians went ahead and started what they could start o ...
Although by I had to wait outside before my vehicle was serviced, the technicians went ahead and started what they could start on while I was waiting and kept me informed throughout the process. The wait was not unbearable and the staff contributed to this. I was very pleased and will continue using the same location for all of my oil changes.
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Brandon D.
I was not expecting for them to check things like Brake Fluid, Air Filter Condition, Washer Fluid, and Transmission Fluid.
I was not expecting for them to check things like Brake Fluid, Air Filter Condition, Washer Fluid, and Transmission Fluid.
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Harper
Very courteous. I asked if there was a restroom that I could use. Employee Opened my car door and escorted me to waiting room an ...
Very courteous. I asked if there was a restroom that I could use. Employee Opened my car door and escorted me to waiting room and restroom. Brought oil stick in to show me. Asked if I needed other services and asked if I preferred email or print copy of receipt. Provided suggested list of services for next visit.
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Betsy 0
Friendly people and fast service
Friendly people and fast service
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Mike Q
I've used this facility with all my oil changes for both of my vehicles. The manager Brandy M. Has treated me the best possible ...
I've used this facility with all my oil changes for both of my vehicles. The manager Brandy M. Has treated me the best possible way and has explained all my options at the time of service. The rest of the staff was on point with communicating where they were in every step. Thank you very much for the great service !!!
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Jose907836
It was fast friendly and educational
It was fast friendly and educational
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Betancourt
They very fast and helpful nice people which make me wanna go back next time I need my oil change
They very fast and helpful nice people which make me wanna go back next time I need my oil change
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Alex MSgt USMC Ret.
I was the first customer of the day. Brandy and her staff went to work right away. My vehicle has been well maintained. Other th ...
I was the first customer of the day. Brandy and her staff went to work right away. My vehicle has been well maintained. Other then getting an oil change. all went great. I wasn't pressured to get anything I didn't need. It was recommended that I get the trans fluid changed in the next visit as the vehicle has 70,000 miles. I think I will do that... Thanks Brandy and staff...
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KS
The staff was very professional and friendly. I was done in a timely manner. The customer service was definitely excellent. When ...
The staff was very professional and friendly. I was done in a timely manner. The customer service was definitely excellent. When I travel back to town and if I need my oil changed, I will be coming back here. Great job staff!!
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Rachel
Highly recommend this place the people there are amazing they worked very hard to make me happy I normally go somewhere else to ...
Highly recommend this place the people there are amazing they worked very hard to make me happy I normally go somewhere else to get my old changed that from now on I’m definitely coming back
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Joeydee
Fast and easy
Fast and easy
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Mike M.
Quality product, quality service from some quality people.
Quality product, quality service from some quality people.
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NicW
I interacted with three different people who were all very professional, courteous and friendly. They even went above and beyo ...
I interacted with three different people who were all very professional, courteous and friendly. They even went above and beyond to wipe dirty fingerprints off the paint.
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BrentG
Polite, friendly, professional, and low pressure but helpfull
Polite, friendly, professional, and low pressure but helpfull
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Mel f
Great service fast and friendly staff
Great service fast and friendly staff
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marvwhite
The customer can't actually see the employees as they do the maintenance on the vehicle therefore one just has to assume that th ...
The customer can't actually see the employees as they do the maintenance on the vehicle therefore one just has to assume that they are doing the job properly
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Billie K
The manager made me feel very comfortable; this is my second vehicle to have oil changed. I was completely relaxed and understoo ...
The manager made me feel very comfortable; this is my second vehicle to have oil changed. I was completely relaxed and understood everything ; as it was well explained. This is in close proximity to my home, and I am comfortable driving in the region I have drove in since a teenager.
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Sherry T
They were very polite to me. They also did a very good job
They were very polite to me. They also did a very good job
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Reenie J
I was highly satisfied with my experience at this Valvoline oil change because I stayed in my vehicle while they did the work, t ...
I was highly satisfied with my experience at this Valvoline oil change because I stayed in my vehicle while they did the work, they were very curtious, & seemed to know what they were doing. They were very professional as well.
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DMS
The service was kind and courteous and informative. I did not like being told about additional services, but I understand why th ...
The service was kind and courteous and informative. I did not like being told about additional services, but I understand why they must do so. It was nice to be able to just wait in my car and let the work get done.
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MC
Very friendly folks!
Very friendly folks!
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Harp
Manager very friendly. Good service
Manager very friendly. Good service
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Sam M!
Good day!My recent visit to Valvoline Instant Oil Change (1823 S SE Loop 323, Tyler, TX 75701), I was beautifully greeted by Bri ...
Good day!My recent visit to Valvoline Instant Oil Change (1823 S SE Loop 323, Tyler, TX 75701), I was beautifully greeted by Brittaney who ushered me in immediately. Primarily excited because she worked in a heavily male dominated work force, I'm taking a Psych. of Gender class and the sight of her made feel SO empowered and inspired! Throughout the process, she was very professional and at ease, she also told me that her boss is a lady as well, goodness, there was no ruining my day after that! All in all, she communicated and worked perfectly with her fellow colleagues. I just want to say a BIG thank you to Brittaney, Alex, Lino, Eduardo and Brandy McFarlane of course.I debated asking Brittaney for a picture to show my Professor but was too shyGod bless!!
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WilliamB
Bethany, the young lady who took care of us, was very friendly, professional, smiled as if she really enjoyed her work, and very ...
Bethany, the young lady who took care of us, was very friendly, professional, smiled as if she really enjoyed her work, and very proficient.
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Scott C
Great service and I didn't have to bring my own valvoline oil with me
Great service and I didn't have to bring my own valvoline oil with me
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Dmac
I can't afford $101.00 for an oil change every 3000 miles I'm in sales and have high mileage weekly
I can't afford $101.00 for an oil change every 3000 miles I'm in sales and have high mileage weekly
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ReginaY
The friendly service and dedication to keep things moving.Although synthetic oil change on newer cars do not have to be done eve ...
The friendly service and dedication to keep things moving.Although synthetic oil change on newer cars do not have to be done every 3000 miles as indicated on window sticker. So I won’t return as recommend, but will return when I am due.
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Ricky
In and out in less then 10 minutes.
In and out in less then 10 minutes.
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jking
Customer service from all of the technicians was superb, it was the quickest oil change i have had in some time, which is import ...
Customer service from all of the technicians was superb, it was the quickest oil change i have had in some time, which is important to me.
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Marcia A
Very thorough and professional
Very thorough and professional
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L. Williams
Manager explained everything in detail.
Manager explained everything in detail.
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Candycoop
I loved that you have woman working there now also they suggested and talked to me on extra stuff that would help my car I def g ...
I loved that you have woman working there now also they suggested and talked to me on extra stuff that would help my car I def got my oil changed and filters def worth the money ... service was sweet
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Anonymous
Brandy was knowledge and I did wait long for my oil change. Thank you all for your services.
Brandy was knowledge and I did wait long for my oil change. Thank you all for your services.
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Anonymous
Very friendly and informative staff didn't pressure me to get anything I couldn't afford at the time I will certainly be back
Very friendly and informative staff didn't pressure me to get anything I couldn't afford at the time I will certainly be back
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Woody Carter
I been trading with Bubba 25 years
I been trading with Bubba 25 years
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Brandy Mcfarlane
The people were super nice help me understand what it was that I needed to know about my vehicle. Showed me the problems and wer ...
The people were super nice help me understand what it was that I needed to know about my vehicle. Showed me the problems and were able to help me fix them. I would love to come. Back Brandy and her crew is awesome!!!!!
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JTP
I would like to just come in for an oil change without the upselling of other services.
I would like to just come in for an oil change without the upselling of other services.
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Shawn M
Very proud and professional staff
Very proud and professional staff
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Dorothy H
They were courteous and fast. I didn't feel pressured to buy extra services. They did a good job.
They were courteous and fast. I didn't feel pressured to buy extra services. They did a good job.
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LarryM
Your staff at this location is amazing. I service 5 vehicles at this location and customer service has never been better.
Your staff at this location is amazing. I service 5 vehicles at this location and customer service has never been better.
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D. Davis
The employees looked and acted very professional. The young lady that helped me from start to finish was extremely polite, cour ...
The employees looked and acted very professional. The young lady that helped me from start to finish was extremely polite, courteous, and pleasant to deal with. She explained everything very well throughout the entire process and was very knowledgeable. I did not feel pushed in to getting any additional services but they were still offered. I am in marketing for my own line of work and can appreciate someone offering a product or service with out being pushy about it. The team that helped me today appeared to communicate well with each other. This was the most inviting and pleasant experience I have ever had during an oil change service. Even if you can get your vehicle serviced cheaper somewhere else, you won’t receive the service and professionalism you will receive at this Valvoline Instant Oil Change location. Keep up the good work and you will continue to succeed and earn the business of new customers.
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Dee
The prices have gone up. I will probably look for a cheaper place the next time a need an oil change.
The prices have gone up. I will probably look for a cheaper place the next time a need an oil change.
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Paty R
I went on Ladies Night, I wasn't even aware of this!! Great experience from start to finish!! I was actually assisted by the ma ...
I went on Ladies Night, I wasn't even aware of this!! Great experience from start to finish!! I was actually assisted by the manager, she was professional, knowledgeable and went above and beyond to service my vehicle!! I drove out feeling good, which sounds weird referring to leaving a car service center! Nonetheless, my care felt better and it was a good reminder to me that there is still good people out there that genuinely care. I will definitely return.
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margie w
very pleased back for the second oil change.
very pleased back for the second oil change.
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AL Wright
Close to home, and you know when you get there you won't be there long, so any other appointment you may have you don't have to ...
Close to home, and you know when you get there you won't be there long, so any other appointment you may have you don't have to worry about being just a little late for it. The prices are good too.
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Antonio
Customer service is always good prices are high but customer service will win you over every time
Customer service is always good prices are high but customer service will win you over every time
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Ricky B
The staff is always extremely pleasant and everyone has a smile on their face. The staff gets to know you and always speak pleas ...
The staff is always extremely pleasant and everyone has a smile on their face. The staff gets to know you and always speak pleasantly.
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Ashley
Great customer service very quick
Great customer service very quick
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Lino H
Everything was done in a very fast and safe manner. The shop was very clean and customer friendly.
Everything was done in a very fast and safe manner. The shop was very clean and customer friendly.
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Wendy A
Very time efficient and friendly professional staff.
Very time efficient and friendly professional staff.
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RayC
Multiple attempts to sell extra services with inflated prices for the parts needed. For instance a cabin air filter for 49.99 th ...
Multiple attempts to sell extra services with inflated prices for the parts needed. For instance a cabin air filter for 49.99 that sells for 14.99 at O'Reilly and 9.99 on Amazon.
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Margaret d
They were great. I was so impressed. The recommendation were just that, not pressured. I did get the extra stuff they recommende ...
They were great. I was so impressed. The recommendation were just that, not pressured. I did get the extra stuff they recommended
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Martinez
Because i didn't had to wait...
Because i didn't had to wait...
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ValLindley
I love the manager here, she is always so friendly and explains everything so well!!
I love the manager here, she is always so friendly and explains everything so well!!
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nrv
they did their job they were professional. very imformitive
they did their job they were professional. very imformitive
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Jonni M
Jerry and staff are outstanding in every way when it comes to customer service and leadership in your Company. Very pleased. I j ...
Jerry and staff are outstanding in every way when it comes to customer service and leadership in your Company. Very pleased. I just moved to town is this willbe my go to place very every oil change.
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Brittaney M
Staff was very friendly and informative. I feel good about bringing all of my family's vehicles to this location. Everyone reall ...
Staff was very friendly and informative. I feel good about bringing all of my family's vehicles to this location. Everyone really knows what they are talking about!
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TEXAS
They explained the Service
They explained the Service
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Anonymous
Friendly , fast service.
Friendly , fast service.
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Anonymous
Professional, quick,friendly and non-pressuring
Professional, quick,friendly and non-pressuring
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Mkolder
The staff was friendly and did not pressure me to purchase additional services.
The staff was friendly and did not pressure me to purchase additional services.
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Tami T
Everyone was very pleasant. They went over suggestions for fluid changes with me and I was informed I needed a new battery, whi ...
Everyone was very pleasant. They went over suggestions for fluid changes with me and I was informed I needed a new battery, which I didn't know
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Tenita Else
No waiting. Very affordable. Also has coupons available
No waiting. Very affordable. Also has coupons available
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Ennis T.
The young lady who supervised the oil change and checks was very professional, polite and well informed about my particular vehi ...
The young lady who supervised the oil change and checks was very professional, polite and well informed about my particular vehicle. She was very patient in explaining to me the answers to various questions I had. Based on my experience as an elderly man of 84 years, I would give her 5 stars or a 10+ rating.
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Renee M.
very convenient location with simple procedures. clean and efficient.
very convenient location with simple procedures. clean and efficient.
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Jennifer dugan
Brittany was awesome
Brittany was awesome
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Km
Next morning there were 3 small pools of oil under the vehicle. Clean it up and next morning another pool of oil under the vehic ...
Next morning there were 3 small pools of oil under the vehicle. Clean it up and next morning another pool of oil under the vehicle. Checked oil and still full. Took truck to car wash and washed under truck. Will check again in the morning.
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CBC
Higher price than previous ownerLabor charge on invoice
Higher price than previous ownerLabor charge on invoice
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JamesS
Great fast friendly service
Great fast friendly service
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Kelsaniel
Very prompt, quick, easy, didn't take NEAR as long as the dealership. Very friendly as well.
Very prompt, quick, easy, didn't take NEAR as long as the dealership. Very friendly as well.
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DJTillman
Staff was great!!
Staff was great!!
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sunshine
oil change cost with valvoline locations have gone up extremely
oil change cost with valvoline locations have gone up extremely
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Daniv
We were in and out in an instant, great staff!
We were in and out in an instant, great staff!
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Kenny
Service was great staff was excellent!
Service was great staff was excellent!
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PJ
I have never used Valvoline oil change service. This location had some recent bad publicity before it changed to Valvoline. I ne ...
I have never used Valvoline oil change service. This location had some recent bad publicity before it changed to Valvoline. I needed the oil change and decided to try it out. The service staff followed a very verbal procedure and I felt confidwnt in thier work. I will use this location again.
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Ashley
Justin explained everything to me
Justin explained everything to me
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Jojo
Had Groupon voucher and still had to pay some money. Not a lot but with Groupon you're not supposed to have to pay anything.
Had Groupon voucher and still had to pay some money. Not a lot but with Groupon you're not supposed to have to pay anything.
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Larry M
Staff was very professional and service was done very quickly.
Staff was very professional and service was done very quickly.
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rtomberlin
Everyone was nice and very helpful. They did a great job
Everyone was nice and very helpful. They did a great job
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Coach P
Everyone was courteous and clear in their communication
Everyone was courteous and clear in their communication
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David Gloede
Quick service and they are very knowledgeable.
Quick service and they are very knowledgeable.
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G
Had to sit in car during the entire process to assist the checking, resetting oil change light,... while temperature was in mid- ...
Had to sit in car during the entire process to assist the checking, resetting oil change light,... while temperature was in mid-96 (heat index of 100+).
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Peter
The staff was very kind and explained everything to me and telling me my options
The staff was very kind and explained everything to me and telling me my options
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FredH
The workers were extremely professional. Great attitudes and very friendly. Explained everything and showed us the filters we ne ...
The workers were extremely professional. Great attitudes and very friendly. Explained everything and showed us the filters we needed to replace. I will definitely be back to this one! Awesome Awesome service!
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Alicia
The staff is always nice and tell you everything that they are doing to your vehicle. Nice and clean work space. They also give ...
The staff is always nice and tell you everything that they are doing to your vehicle. Nice and clean work space. They also give recommendations for what services that are due and if they can do the service the prices are listed.
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Betsi P
Normally when I come to this location to get my oil changed, they clean my windshield and vacuum out my mats. Neither we're done ...
Normally when I come to this location to get my oil changed, they clean my windshield and vacuum out my mats. Neither we're done or offered.
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Malinda Osborne
Its very convent, staff nice, communication skills are great! It keeps my Vehicle running good! Thanks valvoline, and time it we ...
Its very convent, staff nice, communication skills are great! It keeps my Vehicle running good! Thanks valvoline, and time it we gone miss ur name!!! Thanks malinda osborne
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Anonymous
Employees were very pleasant and made me very satisfied with my visit!
Employees were very pleasant and made me very satisfied with my visit!
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Queen kia
The technician remembered me from before.
The technician remembered me from before.
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Chris G
Was in and out quickly and they were very professional.
Was in and out quickly and they were very professional.
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JBB
Great service from Gabriel and Jerry! They were so nice and efficient during my visit! Thank you!!
Great service from Gabriel and Jerry! They were so nice and efficient during my visit! Thank you!!
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Murat O
It was really good service and really fast but the total cost should be decreased
It was really good service and really fast but the total cost should be decreased
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Jerrid R
They was fast
They was fast
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CWeldon
I must use CASTROL and you now only offer Valvoline so i had to go buy my oil and bring it back. NOT AT ALL HAPPY ABOUT THAT. ...
I must use CASTROL and you now only offer Valvoline so i had to go buy my oil and bring it back. NOT AT ALL HAPPY ABOUT THAT. I already supply my own filter because i drive a subaru and it is VERY specific on maintenance processes and products. I did buy an air filter from you guys because it looked almost the same as Subaru but will need to followup on that. Your service was very good. It was nice to see a young lady working in service. She was very knowledge and efficient. Your store was clean. The staff pleasant. You are just using the wrong products now.
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Krishna B
The staff is friendly especially the lady talks very well. The lady is an asset to the service cente.
The staff is friendly especially the lady talks very well. The lady is an asset to the service cente.
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M. Mc
I looked up the closest Valvoline oil change and called to see if they could change my blinker light. They had the right light a ...
I looked up the closest Valvoline oil change and called to see if they could change my blinker light. They had the right light and gave me directions to get there. Once there, Justin and J. W. were friendly, professional and helpful. They let me know the cost of everything up front and asked if it was okay. I was in a bit of a hurry so they worked to get the job finished as quickly as possible. I will definitely be coming back to this location!
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Mert
Overall the staff were great and were very timely. I only had a short amount of time and they took care of me. I also mentione ...
Overall the staff were great and were very timely. I only had a short amount of time and they took care of me. I also mentioned that I had lost a bolt under my car which had the plastic kinda hanging and they fixed that too. The team and the young lady were very kind and explained everything to me.
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Dane p
It was quick an they were nice an help me with my purchase
It was quick an they were nice an help me with my purchase
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Andrew
They were kind, could answer all my questions and quick, with no mess ups!
They were kind, could answer all my questions and quick, with no mess ups!
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Brittnay
It was quick and I wasn't pressured into buying stuff I didn't need!
It was quick and I wasn't pressured into buying stuff I didn't need!
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Reagan
Great staff the manager Jason was friendly, knowledgeable and the staff was quick and effective. I highly recommend other. They ...
Great staff the manager Jason was friendly, knowledgeable and the staff was quick and effective. I highly recommend other. They can make you laugh and be serious when need to. Very quick easy oil change. Highly satisfied!!!
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RichardP
They didn't ask what oil I wanted, I finally asked since I saw they were about to use regular high mileage oil. I wanted the Syn ...
They didn't ask what oil I wanted, I finally asked since I saw they were about to use regular high mileage oil. I wanted the Synthetic and he had to look it up because he didn't know the price.
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John B.
I have brought my car to this same location for this being the third name-change. The Manager Greg and Asst. Manager Jason have ...
I have brought my car to this same location for this being the third name-change. The Manager Greg and Asst. Manager Jason have always been attentive to my cars' needs and I appreciate their service and integrity, never stressing me to purchase anything not needed but have, in the past preformed minor services that have extended and improved my cars performance. Two that come to mind are; cooling system flush and transmission fluid service. I do hope in the future that your Valvoline Stores begin giving in-car plastic garbage bags like the previous two owners did!Thanks, John Bullock
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S10 guy
I was told that the company was purchase by valvolene and no longer will offer interior vacume. That one service should have nev ...
I was told that the company was purchase by valvolene and no longer will offer interior vacume. That one service should have never been taken out of my service. Not happy!
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KatieJ
I really enjoyed being able to be in the car and having Brandy walk me thru everything. She did a great job of explaining everyt ...
I really enjoyed being able to be in the car and having Brandy walk me thru everything. She did a great job of explaining everything and how extra services would help. Not once did I feel pressured to get more than what I needed. Great job by all!
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Anonymous
Greg Wilkerson
Greg Wilkerson
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ralph d
I realize there is new ownership with new procedures and other changes that staff and customers have to get familiar with. I li ...
I realize there is new ownership with new procedures and other changes that staff and customers have to get familiar with. I liked the old way better so I may or may not return after probably 10 years or more of patronizing this Time It/ previously Super Lube location.It just seems to have been made more complicated without adding any additional value to the product received. I guess for $50 I no longer can get my windshield washed or my front floorboards vacuumed much less a trash bag that I actually used. I have nothing against your company or any personnel but just didn't enjoy all the "bay 1 this bay 1 that..." shouts and I don't feel like I got my money's worth from the "performance" even with a front row seat.
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LJ
Fast and friendly and not high pressure. I had initially stopped at the one at Chapel Hill but waited a long time and not greete ...
Fast and friendly and not high pressure. I had initially stopped at the one at Chapel Hill but waited a long time and not greeted so I eventually left. But these folks made up for it. Everyone all smiles and very professional.
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Benjamin O.
There were new employees one of which was very courteous, knowledgeable, personable, and good at her job.
There were new employees one of which was very courteous, knowledgeable, personable, and good at her job.
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DPhillips
Brandi was very knowledgeable! We even were able to stay in our car.
Brandi was very knowledgeable! We even were able to stay in our car.
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Queen Kia
They told me everything they were going to do before they did it. Very friendly!
They told me everything they were going to do before they did it. Very friendly!
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Joshua F
I felt respected and not taken advantage of. The service was quick and polite. My service options were explained to me thoroughl ...
I felt respected and not taken advantage of. The service was quick and polite. My service options were explained to me thoroughly.
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MorganR
The service was very good and fast! Jason was very informative about what was going on as I sat in the car and offered me things ...
The service was very good and fast! Jason was very informative about what was going on as I sat in the car and offered me things for my car that needed to be changed other than my oil.
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Teresa H
Everyone was very nice as always.
Everyone was very nice as always.
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Sam J
Staff was very friendly and knowledge of service needed for me.
Staff was very friendly and knowledge of service needed for me.
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Sissy K
Jason was very professional and helpful. Jerry and and Justin were great too
Jason was very professional and helpful. Jerry and and Justin were great too
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Jt
Pricing was a bit higher than the previous visit
Pricing was a bit higher than the previous visit
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Terri
I went to get my oil changed before I went out of town the next day. After I left to go out of town about 100 miles down the roa ...
I went to get my oil changed before I went out of town the next day. After I left to go out of town about 100 miles down the road the wrench light came on in my car. I pulled over to call my dealership and they told me I needed to have it checked right away. Thank goodness at the next exit was a Ford dealership. I pulled into their service department and had them take a look at it. Their conclusion was that the transmission fluid had been overfilled. Needless to say this ended up costing me an extra $100 dollars and added an extra 4 hours to an already long trip.
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BR
Just very friendly people and everyone was well knowledged over everything
Just very friendly people and everyone was well knowledged over everything
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Saconaway
It was nice to be able to stay in my car- but I did not like being talked to the whole time and pressured to upgrade and buy ext ...
It was nice to be able to stay in my car- but I did not like being talked to the whole time and pressured to upgrade and buy extra things. Also, my car didn't get vacuumed- Time It did that and I liked it. Honestly, I don't really want to be involved in the process with my oil change, I just want to get in and get out. Everyone was very nice and friendly, but it seemed super scripted and unnatural.
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NOT A HAPPY CUSTOMER
There were new changes made after being purchased by a new buyer. I liked that (with the old owners) we were lead in the waiting ...
There were new changes made after being purchased by a new buyer. I liked that (with the old owners) we were lead in the waiting area by the workers where it was nice and cool and relaxing . They had my vehicle done in a very timely manner (most of the time it was finished before I was even ready). I do not like with the new owners that we have to sit in our vehicle, it gets hot in this summer heat! I also liked the fact that with old owners they vacuumed out the front of the vehicle (that's normally the only time that gets done with ours because I'm too busy to get it done myself..BIG DEAL FOR ME!!!) But the only thing I was impressed with was the belt replacement was a lifetime guarantee! Try not to fix something that was not broken...If it works, LEAVE IT BE!!!
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kingx214
The employees were helpful and quick with the process.
The employees were helpful and quick with the process.
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TannerH
No pressure to buy this time
No pressure to buy this time
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Catoc
Little surprised at the cost. Higher than I was prepared for.
Little surprised at the cost. Higher than I was prepared for.
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Laura M
Very friendly and professional staff
Very friendly and professional staff
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Anonymous
the employees
the employees
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Tina
Friendly workers.
Friendly workers.
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Amy E
The guys working were very friemdly and answered any questions asked.
The guys working were very friemdly and answered any questions asked.
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Lizzy
It wasw nice to be able to stay in my car while I got service. At the time of my visit there was a manager there speaking to my ...
It wasw nice to be able to stay in my car while I got service. At the time of my visit there was a manager there speaking to my techs that were working on my car. This was somewhat frustrating because he really slowed them down. I think that in the future this manager should pull his staff asside during non buisness house to address his needs.
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emac
The staff would vacuum the cab floor, clean the windshield, put in a new trash bag and give you rear view air freshener. This wa ...
The staff would vacuum the cab floor, clean the windshield, put in a new trash bag and give you rear view air freshener. This was so great for moms who maybe needed a little extra help in keeping their cars clean. Not anymore. Just the oil and a few checks. I will just go to my Ford dealer next time. They are cheaper and will do the same job.
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Ricky Bledsoe
I've been going there at least every two weeks for an oil change and everyone has always been exceptionally nice.
I've been going there at least every two weeks for an oil change and everyone has always been exceptionally nice.
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Janice H.
I've been to Time-It Lube several times and to various locations and have always had a pleasant experience. Staff is always very ...
I've been to Time-It Lube several times and to various locations and have always had a pleasant experience. Staff is always very helpful and friendly.
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KenM
Everyone was very attentive and super quick service.
Everyone was very attentive and super quick service.
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Anonymous
professional
professional
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Martinez
The manager Jason has good customer service
The manager Jason has good customer service
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Silmiller
The staff was very pleasant And knowledgeable and it was a pleasure to see women working and being very knowledgeable and the y ...
The staff was very pleasant And knowledgeable and it was a pleasure to see women working and being very knowledgeable and the young man was very knowledgeable and attentive
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Phenicee
CHEYENNE DEMONSTRATED GREAT CUSTOMER SERVICE!!! I WAS THANKFUL FOR BEING ABLE TO VIEW WHAT SERVICES WAS BEING PERFORMED; BOTH TO ...
CHEYENNE DEMONSTRATED GREAT CUSTOMER SERVICE!!! I WAS THANKFUL FOR BEING ABLE TO VIEW WHAT SERVICES WAS BEING PERFORMED; BOTH TOP AND BOTTOM VIEW. THIS LOCATION IS 5 MINUTES FROM HOME. I AM A 100% REPEAT CUSTOMER.
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DNelson
Fast friendly service!
Fast friendly service!
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Anita G.
The manager on duty and the attending technician listened to my request. Offered upgrades but were not forceful. Because of th ...
The manager on duty and the attending technician listened to my request. Offered upgrades but were not forceful. Because of this I am grateful and felt very comfortable in my service. Will definetly return.
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Clara
Everybody seems to love their job, everyone had a great attitude and a great vibe this place will be my go to oil change especia ...
Everybody seems to love their job, everyone had a great attitude and a great vibe this place will be my go to oil change especially to get other services done. Jason was the one helping me and showing other services I need to get done in my car I felt comfortable talking to him overall great service you guys and gals keep up the great work !
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Mike M
Warm, friendly people and honest evaluations.
Warm, friendly people and honest evaluations.
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gw
Everyone was nice and fast and explained everything
Everyone was nice and fast and explained everything
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GrnArrow79
Quick, precise and very friendly.
Quick, precise and very friendly.
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SnakeyJake
Very kind, friendly, knowledgeable staff members
Very kind, friendly, knowledgeable staff members
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Terisa M.
Been going there for awhile,an I've always been satisfied with the service, always smiling faces.
Been going there for awhile,an I've always been satisfied with the service, always smiling faces.
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Rachelle S
I was not pressured to purchase more than what I came in for and everything was explained to me.
I was not pressured to purchase more than what I came in for and everything was explained to me.
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Wes W.
They are always polite and efficient. I have been in dealership fixed operations/service departments as a director for 20 years ...
They are always polite and efficient. I have been in dealership fixed operations/service departments as a director for 20 years now. You guys to a great job, and you are the only aftermarket shop I'd consider working for.
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Driver 2018
Fast, friendly and over all a great staff
Fast, friendly and over all a great staff
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Mark D
It was an excellent and professional experience all the way around
It was an excellent and professional experience all the way around
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Kathy B
The man that helped me, Arthur, was courteous and helpful without being pushy. I appreciated that. I will be bringing my other c ...
The man that helped me, Arthur, was courteous and helpful without being pushy. I appreciated that. I will be bringing my other car in next week to have it serviced because today's experience was so good.
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Ch
Jason was great!!! He let me know about all the services recommended for my vehicle, it was a very pleasant experience!!!!
Jason was great!!! He let me know about all the services recommended for my vehicle, it was a very pleasant experience!!!!
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Anonymous
It’s my favorite place to use n my whole family uses them to.
It’s my favorite place to use n my whole family uses them to.
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Bellaarti
Cheyanne was amazing! I have a new car and could not find the mileage- she was not condescending- but excellent and friendly hel ...
Cheyanne was amazing! I have a new car and could not find the mileage- she was not condescending- but excellent and friendly helping me find it. Her attitude about and passion for her job shined through- I will definitely tell others to use this location!
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Kim R
The tech always let me know when something is not correct, for instance last oil change they advised me the brake fluid was low ...
The tech always let me know when something is not correct, for instance last oil change they advised me the brake fluid was low and this indicates need breaks. When I took it to a shop to have them replaced they found that my break piston was leaking and this could have been very costly if I had not been informed by your tech. This time they informed me that my serpentine belt needs to be replaced. I was not able to do it at this time due to it being month end and year end at work but I was informed of the cost for this and the time it would take to get it done. Techs also inform me of manufacture suggested maintenance so I can keep those up to date. This is very appreciated.
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Tomeka B
Great!!!!
Great!!!!
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Jayleen
They were soooooo nice! Always debated whether to go there because I was told they were over priced but on the contrary I even ...
They were soooooo nice! Always debated whether to go there because I was told they were over priced but on the contrary I even got a discount without knowing it was ladies days! A great experience and they’re customer service is amazing!!
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Sarah
The employees helping me today were Cheyenne, Leslie, and Jason. I was more than satisfied with the level of customer service I ...
The employees helping me today were Cheyenne, Leslie, and Jason. I was more than satisfied with the level of customer service I experienced today. I also come to this site for my oil exchanges.
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Nestor C.
Good work environment good ppl working there fast workers
Good work environment good ppl working there fast workers
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Josiah M
I wasn't highly satisfied because although the team go the job done, it it didn't seem like things were running smoothly. It did ...
I wasn't highly satisfied because although the team go the job done, it it didn't seem like things were running smoothly. It didn't really affect me much because the job got done. It could have been faster and smoother if the team was maybe a little bit more in a pattern. It seemed like they didn't react with an immediate action when something wasn't working correctly, whether it be needing oil or communication between team members. This may just be a lack in experience because they did seem somewhat young. But thanks for the service. Good job.
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Harp
Very friendly.
Very friendly.
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JKralka
Cheyenne was great, very professional! Arthur (singing Christmas music) made sitting the experience relaxing. Leslie was smiling ...
Cheyenne was great, very professional! Arthur (singing Christmas music) made sitting the experience relaxing. Leslie was smiling like she enjoyed her job!
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Recko D.
I was very satisfied with the service everyone was very knowledgeable and courteous will definitely go again
I was very satisfied with the service everyone was very knowledgeable and courteous will definitely go again
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lonnie j
friendly and knowledgeable
friendly and knowledgeable
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Cheryl K
The manager was very informative and very kind.
The manager was very informative and very kind.
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Julie H
The staff was friendly, informative, and efficient.
The staff was friendly, informative, and efficient.
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Anonymous
I go and get my oil changed all time love the customer service it was great
I go and get my oil changed all time love the customer service it was great
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TL
Have always gone to this Valvoline center and have always been well treated by staff. They answer any questions. Give me fair es ...
Have always gone to this Valvoline center and have always been well treated by staff. They answer any questions. Give me fair estimates etc Will continue to go here. Extremely glad to know off the services theynow offer
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Donnap915
Very nice and helpful employees.
Very nice and helpful employees.
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Jennifer B.
I was greeted as soon as I pulled in by Jason, and a young lady named Cheyenne promptly took care of everything as soon as I got ...
I was greeted as soon as I pulled in by Jason, and a young lady named Cheyenne promptly took care of everything as soon as I got in the bay. She was so nice, explaining everything as it went along, never made me feel pressured to buy anything but also showed me the condition of my air filter (which was awful) so I had a new one installed. The service I recieved was prompt, pleasant, and super efficient! Exactly what I need when I am trying to squeeze an oil change in during my lunch break!
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Melinda M.
Open, honest communication with me from the techs. I actually have a Oil change locations closer to my house, but I drive across ...
Open, honest communication with me from the techs. I actually have a Oil change locations closer to my house, but I drive across town to go to this location because as a female customer, I appreciate the fact the this location has so many female techs working here. Thanks Valvoline for giving women an equal opportunity in the technical/mechanical field!
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Jordan89
Everyone was very friendly, helpful, experienced and expedient. Best experience I’ve ever had when getting an oil change.
Everyone was very friendly, helpful, experienced and expedient. Best experience I’ve ever had when getting an oil change.
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PAMELA C
I was there longer than I expected. An hour to be exact.
I was there longer than I expected. An hour to be exact.
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Angela J
My husband usually does my oil changes but he was out of town. I didn't know what to expect when I pulled in to this place. I wa ...
My husband usually does my oil changes but he was out of town. I didn't know what to expect when I pulled in to this place. I was greeted with a smile and they were very informative of what was going on. I didn't even have to get out! I will be back. Thank you for great service.
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Savage Possum
The young lady that managed the service was very courteous, knowledgeable and attentive. The young lady that handled the under ...
The young lady that managed the service was very courteous, knowledgeable and attentive. The young lady that handled the under the hood portion of my visit handled herself with confidence.
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Rhonda S
My car was not vacuumed like other places do. And I have a dirty shoe print in my carpet on the driver side
My car was not vacuumed like other places do. And I have a dirty shoe print in my carpet on the driver side
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Alexis W.
I called before I showed up at this particular location and was offered a $15.00 off coupon!I absolutely used it and when I got ...
I called before I showed up at this particular location and was offered a $15.00 off coupon!I absolutely used it and when I got there it was nothing but friendly service from people who truly seemed like they knew what they were doing. I was told about all recommendations on my vehicle, but not pressured into fixing anything. I'm highly satisfied with every aspect of service here.
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Susan N.
I appreciate the courtesy, the speed and efficiency of the service, the knowledge of the technicians, and the fact that I'm not ...
I appreciate the courtesy, the speed and efficiency of the service, the knowledge of the technicians, and the fact that I'm not pressured to buy services I don't need.
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Mark R.
Not pushy, knowledgeable, fast
Not pushy, knowledgeable, fast
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Betty M.
My answers are self-explanatory, but one thing not mentioned is the fact that when I thanked the employee, who may have been the ...
My answers are self-explanatory, but one thing not mentioned is the fact that when I thanked the employee, who may have been the manager, for putting air in my tires, he told me to drop by any time and they would check the tire pressure. I really, really appreciate that offer because I have been having to put air in my tires myself, and for an elderly lady, it isn't too easy. So I will definitely take him up on his generous offer. Helped make me a loyal customer!
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Henry Jr
I have been going to this location for years. I know most of the people there. They are very nice and willing to help. At SE Loo ...
I have been going to this location for years. I know most of the people there. They are very nice and willing to help. At SE Loop 323 070029
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A
Great service
Great service
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Elijah C
Chyan the assistant manager was very helpful.
Chyan the assistant manager was very helpful.
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Mward
Jason was very friendly and explained the process well!! Leslie was kind and friendly while performing the checks on the truck!
Jason was very friendly and explained the process well!! Leslie was kind and friendly while performing the checks on the truck!
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SI
The manager ; Jason, was superb, courteous and explained service options in light of the high milage on my car. He seemed very c ...
The manager ; Jason, was superb, courteous and explained service options in light of the high milage on my car. He seemed very competent and was a great ambassador for the company. I wold come back to this station and recommend others do so based on my favorable experience.
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FVald
The employees were very courteous and knowledgeable. Explained everything. Professional.
The employees were very courteous and knowledgeable. Explained everything. Professional.
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Kim
I like the fast service and I like that you all keep me informed on recommended services required on my truck.
I like the fast service and I like that you all keep me informed on recommended services required on my truck.
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Aly H.
Jason and Leslie were awesome. Everyone was friendly. Jason talked to me about what I should get done and the reason behind it ...
Jason and Leslie were awesome. Everyone was friendly. Jason talked to me about what I should get done and the reason behind it, and saved me money too. He didn't pressure me, just saved me 15% and to me, that is incredible customer service.I don't know if I have used Valvoline before, but as I sat in my car, I thought, this is where I want to come next time.
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Ed P
Good clean facility! Manager and staff knowledgeable. Quick service!
Good clean facility! Manager and staff knowledgeable. Quick service!
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Melvin S
The service was done efficiently and the technicians were professional.
The service was done efficiently and the technicians were professional.
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Marc H
It was fast and they were friendly. They were very informative. One of the best experiences ever
It was fast and they were friendly. They were very informative. One of the best experiences ever
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John P
Friendly and helpful manager.
Friendly and helpful manager.
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RM
Right front turn signal not working. Technician diagnosed and fixed problem within a few minutes at no charge. Honesty and integ ...
Right front turn signal not working. Technician diagnosed and fixed problem within a few minutes at no charge. Honesty and integrity goes a long way with me
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S S
They were amazing 100%
They were amazing 100%
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Mark R
Always professional, friendly, thorough and quick
Always professional, friendly, thorough and quick
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STEVEN C
Great Customer Service, Very nice
Great Customer Service, Very nice
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Amy
Great customer service!
Great customer service!
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Passion T.
Jason was very friendly and provided excellent service!
Jason was very friendly and provided excellent service!
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Jonni Lee
The Manager and Staff, where outstanding with the customer Service, and product knowledge. This is why I will always come back t ...
The Manager and Staff, where outstanding with the customer Service, and product knowledge. This is why I will always come back to this location. It’s always the best customer service every time.
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Katherine
Went to the one on McCann Rd. in Longview texas, they changed my air filter/left the housing open, I went back not sure if they ...
Went to the one on McCann Rd. in Longview texas, they changed my air filter/left the housing open, I went back not sure if they broke it, but NEW air filter was dirty and no offer to change...so they told me in this visit I needed a new air filter, but i just had it changed at the other one
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Martinez jbj
The employee and manager we're nice and friendly...
The employee and manager we're nice and friendly...
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Espy1981
Very nice customer service and did not take long at all.
Very nice customer service and did not take long at all.
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Dana L
I was due for an oil change for another 1000 miles. Young lady suggested they top it off for me, as I get one free between oil c ...
I was due for an oil change for another 1000 miles. Young lady suggested they top it off for me, as I get one free between oil changes. I had already asked for oil change so she could have just done it! Love this! I can't really afford this higher price but won't go anywhere else. Also had left my extra set of keys in black box and they brought them right out to me!!!!! Crazy excellent service will keep me and have ms recommending to everyone!!!!!
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Jay
I've been here several times before...and each time every associate I have encountered has had great customer service.
I've been here several times before...and each time every associate I have encountered has had great customer service.
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903ABN
Good job
Good job
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Pamela S
They are great fast and friendly
They are great fast and friendly
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Patricia N.
EXCELLENT FRIENDLY SERVICE!!!
EXCELLENT FRIENDLY SERVICE!!!
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Melodie C
I pulled in 10 min before closing time, all three of the employees, Eduardo, Arthur and Emmanuel treated me like I was the FIRST ...
I pulled in 10 min before closing time, all three of the employees, Eduardo, Arthur and Emmanuel treated me like I was the FIRST customer of the day, not one of the last. A car pulled in even later after me and they treated her with the same courtesy, respect and attention to her car. I told Eduardo that I had been out running errands all day, and left my coupon for the oil change at home, I was so mad at myself! He found a coupon for me to use, which was very appreciated because I had to budget my oil change into this paycheck. I will definitely make this VIOC store my personal one to come back to over and over. I will tell all my friends that live in this area about the great job that was done on my car. You have a lifetime customer in me now. Thank you!
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Patd
Nice staff great job
Nice staff great job
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Michelle M
Consistent reliability and quick service. 15% off on Wednesday's ISS a great deal, too
Consistent reliability and quick service. 15% off on Wednesday's ISS a great deal, too
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Harp
Friendly and good service. Think price is a little high.
Friendly and good service. Think price is a little high.
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JescaP
Friendly staff and my oil change was very quick and efficient
Friendly staff and my oil change was very quick and efficient
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Hurst
The service was awesome but the price was kinda high more than I expected. The manager was very helpful and great with the serv ...
The service was awesome but the price was kinda high more than I expected. The manager was very helpful and great with the service. I have gone there for years.
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Rachelle S
The guys were very friendly and professional. I’d been to others that were not so professional. I will use this one again.
The guys were very friendly and professional. I’d been to others that were not so professional. I will use this one again.
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Laura
Quick, efficient service. Jason was an excellent representative for your company.
Quick, efficient service. Jason was an excellent representative for your company.
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Klarrinett
I was hoping it would be quick because I was in a hurry and the staff were awesome and went above my expectations
I was hoping it would be quick because I was in a hurry and the staff were awesome and went above my expectations
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DJ
I have used this location for many years. Since ownership changed prices have increased and customer service has declined. Befor ...
I have used this location for many years. Since ownership changed prices have increased and customer service has declined. Before I didn't mind getting out of my car and waiting in waiting room because they vacuumed the inside of my car, they don't do this anymore. Today I was asked to stay in my car. Jason showed me a stop watch several times to show how quickly they were pushing me out the door. Customer service is not all about length of time it takes to change your oil.
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Andy M
The staff was highly professional and friendly
The staff was highly professional and friendly
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Dawn F
I was told that I could not change the type oil in the passed but this time I was told that I could. Very helpful
I was told that I could not change the type oil in the passed but this time I was told that I could. Very helpful
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JoshuaS
They were friendly and quick.
They were friendly and quick.
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Sheri Mc
Such friendly customer service
Such friendly customer service
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Dzifa Mallet
Everything was great and perfect
Everything was great and perfect
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Dorothy H.
The staff is efficient and works well together. They are friendly and professional and really fast.
The staff is efficient and works well together. They are friendly and professional and really fast.
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Anonymous
Very professional staff. Always smiling
Very professional staff. Always smiling
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Adam C.
How quickly and accurately the work was done and the extra courtesy checks they did for my truck. The friendly workers and not p ...
How quickly and accurately the work was done and the extra courtesy checks they did for my truck. The friendly workers and not pressuring me to upgrade to synthetic oil.
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laurap
Professionalness of the employees. Courteous and the service was quick and seems to be done right.
Professionalness of the employees. Courteous and the service was quick and seems to be done right.
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Paul
The manager nice. She honor the competition coupon.
The manager nice. She honor the competition coupon.
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PFLeopold
Very friendly & prompt staff.
Very friendly & prompt staff.
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Happy customer
staff was very friendly and highly professional. offered water multiple times and apologies for the wait which was not a problem ...
staff was very friendly and highly professional. offered water multiple times and apologies for the wait which was not a problem at all being that they were busy taking care of other customers together as a team making the experience as best as possible with the least amount of inconvenience. have been to this specific location because of the employees and will continue to visit this location.
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