Alexandria

info given about the time wait and the smile on the greeter's face

info given about the time wait and the smile on the greeter's face

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The staff was friendly, helpful, and professional and I did not feel pressured to make additional purchases, something I have fe ...

The staff was friendly, helpful, and professional and I did not feel pressured to make additional purchases, something I have felt at other times getting my oil changed. I trust that the experts at Valvoline would let me know if there was an issue important enough for me to have to do additional repair work on my vehicle.

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I was out of town when I noticed some problems starting my car. I also noted that I neededAn oil change so I went to the Valvo ...

I was out of town when I noticed some problems starting my car. I also noted that I neededAn oil change so I went to the Valvoline dealer near my hotel. They were exceptionally friendlyAnd helpful to me, and there was no waiting. They topped off my fluids, checked my tires,Checked the battery and made suggestions about what the problem might be. I felt so much Better after going there. A lady assisted us as she and the other staff were wonderful!I usually go to the Valvoline dealer near my home and they are equally friendly and helpfulAnd I love the coupons! Thank u for all u do!

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Chauncee is professional, friendly, knowledgeable and quick. You are lucky to have her at your Duke Street store.I have been tak ...

Chauncee is professional, friendly, knowledgeable and quick. You are lucky to have her at your Duke Street store.I have been taking my cars (two Accords, two Fits, one S2000) to Duke street for several years now - I have always left feeling confident that my service was done correctly, and in fact I chose Valvoline over the nearby Honda dealership to replace all the fluids and filters in my 20 year old S2000.

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I was extremely satisfied because of two experiences that are important to me. First, the person who assisted me was unbelievabl ...

I was extremely satisfied because of two experiences that are important to me. First, the person who assisted me was unbelievably honest. He told me the truth: My car did not really need an oil change ,but I needed the service anyway. Second, he told me about the services my car needed and informed me about the price and the pro and con of when to get the required services. In general, he was so professional that he treated me more like a VIP than a regular customer. I have found my store and will visit as often as possible.Thank you for exceeding my expectation. Please keep up the good work!

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Slow in opening. Slow in getting computer booted. Some wuestionas to knowledge base when had to replace rear wiper.

Slow in opening. Slow in getting computer booted. Some wuestionas to knowledge base when had to replace rear wiper.

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Location was short staffed at the time and still was able to get me in and out in a timely manner.

Location was short staffed at the time and still was able to get me in and out in a timely manner.

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Excellent and friendly staff, highly skilled and knowledgeable.

Excellent and friendly staff, highly skilled and knowledgeable.

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Friendly staff, fast service

Friendly staff, fast service

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I was happy to sit in my car and play on my phone. One of the young ladies came out and let me know what was going on. It was a ...

I was happy to sit in my car and play on my phone. One of the young ladies came out and let me know what was going on. It was a great experience. All the people I dealt with were very friendly!!

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It was fairly busy that morning and the staff was moving fast to both greet and update me.

It was fairly busy that morning and the staff was moving fast to both greet and update me.

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Customer service

Customer service

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I stayed in my car and read my book. The guys were super nice. Everything was quick and the guys were very informative.

I stayed in my car and read my book. The guys were super nice. Everything was quick and the guys were very informative.

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I love this place and the staff.

I love this place and the staff.

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Everyone is always very friendly, prompt, and concise. They know what they're doing and they do it quickly and efficiently.

Everyone is always very friendly, prompt, and concise. They know what they're doing and they do it quickly and efficiently.

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The facility was understaffed, but the two gentlemen operating the store were courteous, efficient in their duties, and they wor ...

The facility was understaffed, but the two gentlemen operating the store were courteous, efficient in their duties, and they worked as quickly as possible. It is inspiring to watch such dedication on the job.

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Salman (hope I spelled it correctly) was kind, professional, articulate with the service needs, and knowledgeable. I will be bac ...

Salman (hope I spelled it correctly) was kind, professional, articulate with the service needs, and knowledgeable. I will be back to this location again and have recommended it to several friends since my visit.

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Great customer care - convenient.

Great customer care - convenient.

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I have been going here for at least 3 yrs.I love all the guys and gals and trust their judgement.I have recommended this locatio ...

I have been going here for at least 3 yrs.I love all the guys and gals and trust their judgement.I have recommended this location to many of my friends and they have all said how great the experience was & they are repeat customers too. Thank you

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The service I was given and the fast oil change got me back on the road

The service I was given and the fast oil change got me back on the road

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Excellent staff...I can say this is the first time I’ve felt comfortable and confident after service on my car was completed. I’ ...

Excellent staff...I can say this is the first time I’ve felt comfortable and confident after service on my car was completed. I’ll definitely continue doing business with that facility.

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Love the verbal checks, easy access, stay in the car, personable and quick.

Love the verbal checks, easy access, stay in the car, personable and quick.

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I love this location! Everyone is friendly and helpful. Last time they found a major issue which I got fixed at another mechanic ...

I love this location! Everyone is friendly and helpful. Last time they found a major issue which I got fixed at another mechanic but them catching it saved tons of money!

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Love this location, I'm always in and out in 20 minutes or less! Staff is friendly and never give me any problems. Made the mist ...

Love this location, I'm always in and out in 20 minutes or less! Staff is friendly and never give me any problems. Made the mistake of going to NTB once and now I 100% will be sticking to Valvoline. Worth the price every time.

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The service was quick and the work was checked by a supervisor

The service was quick and the work was checked by a supervisor

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Staff was more concerned with their social lives based on the conversations they were having as the rep was trying to explain re ...

Staff was more concerned with their social lives based on the conversations they were having as the rep was trying to explain recommended services to me. In fact, the rep dropped a tool into my engine area because they were distracted talking about their plans for the evening with my service rep. Very unprofessional from start to finish. Makes me question the effort and knowledge of the staff.

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I was highly satisfied with my service here because I was a first time customer and the employees were very welcoming. Right awa ...

I was highly satisfied with my service here because I was a first time customer and the employees were very welcoming. Right away when I pulled in, there were cars in all of the slots inside, but I was informed that I would be serviced when there was an opening in the garage.When pulling in, all of the employees were very courteous and informative about the prices and the process of the oil change. They completed it in a timely manner and everything went well. Because of the atmosphere and the customer service, I will be returning for a future oil change!

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Went during lunch hour, and prompt courtesy service!

Went during lunch hour, and prompt courtesy service!

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Representatives were clear in communications, fast in their work, convenient location, and reasonably priced. Well Done!

Representatives were clear in communications, fast in their work, convenient location, and reasonably priced. Well Done!

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I was only somewhat satisfied because i ended up paying much more than i expected going in.

I was only somewhat satisfied because i ended up paying much more than i expected going in.

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I’ve received a great service with qualified employees. Also customer experience was a notch above competitors. Good job!

I’ve received a great service with qualified employees. Also customer experience was a notch above competitors. Good job!

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They were under staffed but took their time making sure they did a good job.

They were under staffed but took their time making sure they did a good job.

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Quick and friendly service once I got inside. I waited an hour before it was my turn.

Quick and friendly service once I got inside. I waited an hour before it was my turn.

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The staff were very nice and fast doing the service.

The staff were very nice and fast doing the service.

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The knowledge, service and professionalism was outstanding.

The knowledge, service and professionalism was outstanding.

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It was just a great experience

It was just a great experience

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Nice personal

Nice personal

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They were friendly and fast and efficient

They were friendly and fast and efficient

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I like that the location is in my neighborhood. Most times, I arrive just before Valvoline opens; so, my wait will be minimal. ...

I like that the location is in my neighborhood. Most times, I arrive just before Valvoline opens; so, my wait will be minimal. However, when I have stopped by midday, late afternoon or evening, my wait has always been minimal. I do not mind the wait because it gives me some me time, which I enjoy.

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I take all of my vehicles there and I have ALWAYS been SATISFIED

I take all of my vehicles there and I have ALWAYS been SATISFIED

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Quick service, appropriate pricing, no pressure to buy extras, professional.

Quick service, appropriate pricing, no pressure to buy extras, professional.

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First service don’t have to get out of the car, everything is being handled by the window, and great customer service

First service don’t have to get out of the car, everything is being handled by the window, and great customer service

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LocationEase of accessWait timeKnowledge of techniciansCourtesyTook time to explain - offer recommendations - yet no pressure

LocationEase of accessWait timeKnowledge of techniciansCourtesyTook time to explain - offer recommendations - yet no pressure

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Great service as always. Nice and able to tell me what maintenance needs to be done. Also spotted an Engine Leak that could have ...

Great service as always. Nice and able to tell me what maintenance needs to be done. Also spotted an Engine Leak that could have been bad if I had kept driving on it.

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Valvoline is easily accessible and efficient. The staff is always friendly and helpful. I also like being in my car so I know ...

Valvoline is easily accessible and efficient. The staff is always friendly and helpful. I also like being in my car so I know nothing weird is happening to it.

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The representative explained everything and was very knowEdgeable. He also answered every question Iasked.

The representative explained everything and was very knowEdgeable. He also answered every question Iasked.

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The team is excellent and prompt with the services besides being understaffed on that day.

The team is excellent and prompt with the services besides being understaffed on that day.

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Professionalism

Professionalism

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The person who was explaining everything to me was very personable. We had a pleasant conversation and explained the difference ...

The person who was explaining everything to me was very personable. We had a pleasant conversation and explained the difference for the wiper blades to me so I could make an informed choice. Very helpful and knowledgeable staff will be back. And liked knowing there is a military discount of 15%!

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Friendly, and efficient,great price,no hard sells.Relief!

Friendly, and efficient,great price,no hard sells.Relief!

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It was what I expected. I am visiting Virginia from Wisconsin and I chose you because I knew the quality and excellent service ...

It was what I expected. I am visiting Virginia from Wisconsin and I chose you because I knew the quality and excellent service would be there

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This was my first time getting a Valvoline Instant Oil Change. I was highly satisfied and very impressed with the service I was ...

This was my first time getting a Valvoline Instant Oil Change. I was highly satisfied and very impressed with the service I was provided. I will definitely be returning for future oil changes.

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Personal friendly and efficient. Happy to share any knowledge they have and answer any questions.

Personal friendly and efficient. Happy to share any knowledge they have and answer any questions.

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Great staff

Great staff

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The guys at the this location are always very friendly and informative. The manager, Tony remembered me from my previous visit w ...

The guys at the this location are always very friendly and informative. The manager, Tony remembered me from my previous visit which was nice.

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The customer service representative was very helpful and knowledgeable. Extremely polite and friendly. He made me feel at ease.

The customer service representative was very helpful and knowledgeable. Extremely polite and friendly. He made me feel at ease.

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It was a little more expensive then what I have been paying.

It was a little more expensive then what I have been paying.

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The service attendants were extremely nice and the services performed was great.

The service attendants were extremely nice and the services performed was great.

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The customer representative was very knowledge and nice. The mechanic also let me know what he was doing and showed me my new oi ...

The customer representative was very knowledge and nice. The mechanic also let me know what he was doing and showed me my new oil level. All around these guys answered my questions and remained professional. I will be returning when my next oil change is due.

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The technicians were quick and didn't *constantly* try to up-sell other services. I get a little bit, but it's helpful when tec ...

The technicians were quick and didn't *constantly* try to up-sell other services. I get a little bit, but it's helpful when technicians can read the cues that you're just there for an oil change that day.

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Good prompt service

Good prompt service

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Employees seemed to be in disarray, one of them said that four employees had called out sick, which is understandable but has no ...

Employees seemed to be in disarray, one of them said that four employees had called out sick, which is understandable but has nothing to do with my attending the service center.Also i bought a groupon discount and after waiting almost half an hour the attendant just said that they did not take those there... not happy about the visot at all.Thanks

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The crew was amazing and the facility nice and clean. Much respect to the staff and even the training programs in place as it w ...

The crew was amazing and the facility nice and clean. Much respect to the staff and even the training programs in place as it was very evident your crews knew the company line and worked up to company expectation which showed in customer care!

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The Technician was extremely professional and friendly.

The Technician was extremely professional and friendly.

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They are awesome

They are awesome

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The staff was courteous and patient with my questions. They never act agitated or disinterested in the customer.

The staff was courteous and patient with my questions. They never act agitated or disinterested in the customer.

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Length of time waiting

Length of time waiting

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Customer service was subpar but overall work with satisfactory

Customer service was subpar but overall work with satisfactory

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The staff, especially Henry, were very polite and professional. The prices were reasonable, and though they suggested I replace ...

The staff, especially Henry, were very polite and professional. The prices were reasonable, and though they suggested I replace my air filter, they didn’t try to force it on me.

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It was busier than normal. I usually can pull right in without any wait

It was busier than normal. I usually can pull right in without any wait

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The mechanics were friendly, knowledgeable, quick and honest. Plus I love not having to exit my car.

The mechanics were friendly, knowledgeable, quick and honest. Plus I love not having to exit my car.

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They did a great job.Explaned things very well.They were very nice and friendly.

They did a great job.Explaned things very well.They were very nice and friendly.

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Staff extremely knowledgeable and accommodating. Thorough.

Staff extremely knowledgeable and accommodating. Thorough.

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Great staff. Quick service once in the bay.

Great staff. Quick service once in the bay.

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I was told I can sit in my car through the entire process. Which was great. All my questions were answered. Everyone was very pr ...

I was told I can sit in my car through the entire process. Which was great. All my questions were answered. Everyone was very professional and the customer service was excellent. The two guys who helped one young guy with curly black hair and the other one with reddish short hair. They were both very knowledgeable and helpful. I will definitely go back.

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Danilo was very informative about my vehicle like wiper wear and tear other services and general warming attitude . I felt like ...

Danilo was very informative about my vehicle like wiper wear and tear other services and general warming attitude . I felt like i left Vavoline with a all around great experience. I give this visit 5 stars

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Juvik the best

Juvik the best

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Great mechanics!

Great mechanics!

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This was my 2nd visit and the 1st visit was so quick and the employees took the time to show me the oil levels and to explain to ...

This was my 2nd visit and the 1st visit was so quick and the employees took the time to show me the oil levels and to explain to me why my car was had low oil. They also did not let my car leave until the hood of my car was closed. I have problems with my hood every now and again, but extra steps were taken to ensure the hood was safe before leaving.

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When I pulled into VOC I waited in line behind a car at bay 1. There were 4 other cars in front of me waiting at various bays. A ...

When I pulled into VOC I waited in line behind a car at bay 1. There were 4 other cars in front of me waiting at various bays. After waiting 10-15 minutes I was finally greeted and told it would be a few minutes before they could get me in, which I understood being a Saturday and several cars in front of me. However several more cars showed up and again I was greated and asked what service could be provided. As time went on bay 3 was moving cars through but bays 1 and 2 were slow. No one bothered to shift cars around to keep service on a first come first basis. After waiting over 75 minutes to get into the garage, 4 other cars that showed up after me had already been serviced and out the door. While the technician who helped me through the oil change recognized the long delay and applied an additional discount to my service, I was extremely annoyed that four other cars who showed up after me were done and out of the garage before I even got into the garage for an oil change.

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The standard oil change was quite a bit pricier than other locations, but I guess that's because you get instant service. I didn ...

The standard oil change was quite a bit pricier than other locations, but I guess that's because you get instant service. I didn't end up saving money (despite the $9 in coupons), but I saved time.

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Professional quality fast service with a smile

Professional quality fast service with a smile

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Great customer service great mechanic was in and out within 30 minutes

Great customer service great mechanic was in and out within 30 minutes

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Whatever you pay these guys, give them a raise. Professional, courteous, knowledgeable, timely, and just plain awesome. Coming b ...

Whatever you pay these guys, give them a raise. Professional, courteous, knowledgeable, timely, and just plain awesome. Coming back here every time.

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Highly satisfied makes it seem like I drove out of the place and immediately considered buying stock in Valvoline. I’m just sati ...

Highly satisfied makes it seem like I drove out of the place and immediately considered buying stock in Valvoline. I’m just satisfied, meaning I have no issues with the experience.

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The convenience, pleasant stay/greay customer service and the prompt and quick service

The convenience, pleasant stay/greay customer service and the prompt and quick service

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Great service.

Great service.

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Easy and quick. Staff was friendly. Facility was clean.

Easy and quick. Staff was friendly. Facility was clean.

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Once in service bay I had to wait 15 to 20 minutes before any service started.

Once in service bay I had to wait 15 to 20 minutes before any service started.

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The guy who helped me, I believe his name is lamont. He was very helpful, gave me insight to a lot of common issues that happen ...

The guy who helped me, I believe his name is lamont. He was very helpful, gave me insight to a lot of common issues that happen with my car when you stall out a oil change. I will definitely be back because of him!

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Staff were so nice and so quick! Everyone was friendly and very knowledgeable.

Staff were so nice and so quick! Everyone was friendly and very knowledgeable.

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Everything was explained, I was shown my clean oil dipstick, my oil filter cap, and my filters. Appreciated the customer service ...

Everything was explained, I was shown my clean oil dipstick, my oil filter cap, and my filters. Appreciated the customer service.

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My car takes a unique oil filter, which I provided myself, after having visited this and another Valvoline location previously. ...

My car takes a unique oil filter, which I provided myself, after having visited this and another Valvoline location previously. They were careful and communicated with us throughout the process, and my luxury car is running well following their service.

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Lamont was my attendant and was very knowledgeable and helpful to work with. He was kind and willing to answer questions.

Lamont was my attendant and was very knowledgeable and helpful to work with. He was kind and willing to answer questions.

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Got extra information than originally planned.

Got extra information than originally planned.

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The guys are always friendly and upfront. Once I was in the bay, the completed the change quickly.

The guys are always friendly and upfront. Once I was in the bay, the completed the change quickly.

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Nice talking and professional working.Fast and clean.And I like the the idea to stay in the car while they do the service.

Nice talking and professional working.Fast and clean.And I like the the idea to stay in the car while they do the service.

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Customer service was outstanding. The only reason I will not return is because I live in South Carolina. Thank you

Customer service was outstanding. The only reason I will not return is because I live in South Carolina. Thank you

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Quick, easy, efficient

Quick, easy, efficient

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It was quick. I spoke with someone over phone who actually offered a coupon for the services. I was asked about replacing some t ...

It was quick. I spoke with someone over phone who actually offered a coupon for the services. I was asked about replacing some things but didn’t feel pressured.

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Friendly, it was clean and organized not the usual upsell but informative choice options

Friendly, it was clean and organized not the usual upsell but informative choice options

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They were professional, knowledgeable, friendly... the answered my questions regarding my car, they used my coupon without a pro ...

They were professional, knowledgeable, friendly... the answered my questions regarding my car, they used my coupon without a problem, & although it was busy that day. They finished my car quickly.

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Fast service, nice technicians.

Fast service, nice technicians.

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Valvoline rep was friendly and stayed past closing to complete all of my requests.

Valvoline rep was friendly and stayed past closing to complete all of my requests.

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Well trained people

Well trained people

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The men immediately grasped what the problem was but checked alternatives to be sure. They are always highly professional; the f ...

The men immediately grasped what the problem was but checked alternatives to be sure. They are always highly professional; the facility and workers are always clean

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The technician was very friendly and helpful. I really appreciated the fact that he did not pressure me to purchase additional s ...

The technician was very friendly and helpful. I really appreciated the fact that he did not pressure me to purchase additional services.

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Unlike many oil changes I have had, it seemed like the Valvoline folks actually care about and genuinely enjoy working with cars ...

Unlike many oil changes I have had, it seemed like the Valvoline folks actually care about and genuinely enjoy working with cars. Everything was very clear as to what exactly they were doing. I required a radiator flush, which added cost, but the technician who told me about it explained what the service was, how long it would take, what benefits it would have, in such a flat, easy-to-understand way. I did not feel pressured at all, it felt like the tech was giving his professional opinion and recommendation based on wanting my car to be the best it can, not based on sales quotas. I absolutely will be back, I told the tech when he took off my jiffy lube sticker to throw that away because I will not be going back there.

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I like not having to get out of my car. Everyone was friendly and knowledgeable. Great experience.

I like not having to get out of my car. Everyone was friendly and knowledgeable. Great experience.

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I found everything Excellent!

I found everything Excellent!

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Quick service, reasonable price

Quick service, reasonable price

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My first visit to Valvoline. I was quite impressed by the warm welcome , friendliness & quick service from the team that worked ...

My first visit to Valvoline. I was quite impressed by the warm welcome , friendliness & quick service from the team that worked closely together. Thanks a lot Duke St Valvoline team for great service. Elizabeth

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Easy fast courteous efficient

Easy fast courteous efficient

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So impressed with the service. I will definitely returned based on the quality of service.quick, efficient, knowledgeable and fr ...

So impressed with the service. I will definitely returned based on the quality of service.quick, efficient, knowledgeable and friendly .

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Staff members were extremely friendly and helpful.

Staff members were extremely friendly and helpful.

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Overall great service. Liked the fact that I did not have to get out of the car.

Overall great service. Liked the fact that I did not have to get out of the car.

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I asked for a tire rotation, but the representative forgot. When I went to pay, and I reminded him of the tire rotation, he inf ...

I asked for a tire rotation, but the representative forgot. When I went to pay, and I reminded him of the tire rotation, he informed me that I would have to wait an additional 30 minutes to get that completed; therefore, I skipped the tire rotation service.

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Quick drive up service

Quick drive up service

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Speed and efficiency of the staff. Also, they all were very friendly.

Speed and efficiency of the staff. Also, they all were very friendly.

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The professionalism of the staff and how informative th

The professionalism of the staff and how informative th

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Friendly staff

Friendly staff

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Henry was great and explained things very clearly. The only issue I had was the length of time it took, but, It took a little l ...

Henry was great and explained things very clearly. The only issue I had was the length of time it took, but, It took a little longer because my filter fell and was hard to reach.

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The service was performed promptly, professionally, and courteously.

The service was performed promptly, professionally, and courteously.

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I was in and out in a matter of minutes.

I was in and out in a matter of minutes.

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Great friendly staffVery clean facilities, cleanest car service center I've ever been toVery convenient and quick serviceCompreh ...

Great friendly staffVery clean facilities, cleanest car service center I've ever been toVery convenient and quick serviceComprehensive care and explanation of services Everything is reported to the Carfax allowing ne to keep track of the preventive maintenance thst is due or has been done

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The gentleman that helped me was phenomenal! Not only did he educate me or some items he did it in a fun way and was super effec ...

The gentleman that helped me was phenomenal! Not only did he educate me or some items he did it in a fun way and was super effecient! Will Always choose this location to get my car serviced!

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Friendly service with recommendations rather than imperatives.

Friendly service with recommendations rather than imperatives.

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The system you installed under the cars is a very successful system to care about the safety of your employees.

The system you installed under the cars is a very successful system to care about the safety of your employees.

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I was SUPER impressed, truly. Christian, who performed the service, was very customer service focused. If I had to nitpik abou ...

I was SUPER impressed, truly. Christian, who performed the service, was very customer service focused. If I had to nitpik about anything, it was when I first pulled into the garage. I was a new customer/had never been before so I wasn't familiar w/the rules of engagement per se, although I had read earlier that you 'stay in the car.' Someone guided me into the stall then walked away. Then there were techs milling about, looking at another car, coming up from downstairs, etc. I sat for at least 5 mins before anyone approached me and I wasn't sure if I was supposed to be doing something (i.e. going inside to 'check-in'). I tried to make eye contact with a couple of the techs to no avail - I was looking for some sort of 'we'll be right with you' signal. I stayed put and it all worked out in the end and I was won over by the service and attention from then on out. Next time I'll be a 'veteran' and understand to just wait.

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There’s little or no waiting to get service; the attendants are always courteous and efficient.

There’s little or no waiting to get service; the attendants are always courteous and efficient.

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Very professional, friendly and efficient. Great job!

Very professional, friendly and efficient. Great job!

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all of the staff was kind and personable.

all of the staff was kind and personable.

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Very efficient and friendly staff

Very efficient and friendly staff

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The price point is a bit high, but the overall experiece was very good.

The price point is a bit high, but the overall experiece was very good.

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Had to wait longer than usual.

Had to wait longer than usual.

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Prompt, courteous, efficient service. Staff are friendly. Most important... I can wait in my car!.

Prompt, courteous, efficient service. Staff are friendly. Most important... I can wait in my car!.

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Was courteous and respectful and didn't pressure me to buy things. He initially was mistaken by saying they "weren't allowed" t ...

Was courteous and respectful and didn't pressure me to buy things. He initially was mistaken by saying they "weren't allowed" to put conventional oil in my vehicle, but corrected himself when he realized my vehicle was older than he thought. Had he not corrected himself I would have left-- I know what oil my vehicle requires.

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The staff was very professional and well mannered.

The staff was very professional and well mannered.

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Professional, personable, and efficient staff. Informative without being pushy about optional services. Quick while also being t ...

Professional, personable, and efficient staff. Informative without being pushy about optional services. Quick while also being thorough. Was extremely satisfied with this experience.

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There is no sign anywhere in sight for the different prices in oil changes. I wasn’t told it would cost $100 for synthetic oil c ...

There is no sign anywhere in sight for the different prices in oil changes. I wasn’t told it would cost $100 for synthetic oil change until before the reps already started working on my car, which made me feel obligated to pay. I will never come back due to feeling heavily ripped off. A normal synthetic oil change should be anywhere from 45-60 TOPS.

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They fixed my car and found an important problem I need to follow up on--glad this was caught.

They fixed my car and found an important problem I need to follow up on--glad this was caught.

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They spoke to me like family, very polite, with a smile and I appreciated that.

They spoke to me like family, very polite, with a smile and I appreciated that.

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The sales associate was prompt to the point , knowledgeable, professional and courteous. Not too aggressive but gave great recom ...

The sales associate was prompt to the point , knowledgeable, professional and courteous. Not too aggressive but gave great recommendations and suggestions. Awesome team!

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I was satisfied

I was satisfied

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Overall, a positive experience... well-run operation, hard-working staff, knowledgeable, friendly.

Overall, a positive experience... well-run operation, hard-working staff, knowledgeable, friendly.

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Friendly service

Friendly service

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Technicians were very knowledgeable and had my best interest in mind.

Technicians were very knowledgeable and had my best interest in mind.

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Fast and efficient

Fast and efficient

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The staff and service is very good as always

The staff and service is very good as always

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Rodolfo was great and sweet :-)

Rodolfo was great and sweet :-)

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Henry has a great staff! He answered all questions with a smile.

Henry has a great staff! He answered all questions with a smile.

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Very quick service. Didn't have to wait at all. In and out.

Very quick service. Didn't have to wait at all. In and out.

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I was extremely satisfied with this location from the first time I happened to go there a few oil changes ago. The staff there ...

I was extremely satisfied with this location from the first time I happened to go there a few oil changes ago. The staff there are very friendly and informative and most of all, consistent. I was happy to have had a coupon e-mailed to me right before my service was due. I had a couple that was e-mailed before then but they recently had expired. Back to this location, I truly love the fact that at each of my visit, they have always treated me as a valued customer. I had recommended them to some friends because of their professionalism.

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Very helpful staff. Familiar with Honda drain bolts and washers. Very knowledgeable and helpful.

Very helpful staff. Familiar with Honda drain bolts and washers. Very knowledgeable and helpful.

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One of my new windshield wipers flew off on the highway in the pouring rain. The employee didn't try to oversell by pushing get ...

One of my new windshield wipers flew off on the highway in the pouring rain. The employee didn't try to oversell by pushing getting both new wipers. He also offered that if this one flies off, they will replace it with a new one. Service was exceptionally fast.

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I had to wait. But I'm impatient. The staff is really nice and I think they were training someone.

I had to wait. But I'm impatient. The staff is really nice and I think they were training someone.

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The entire staff came off as very friendly and professional Tonythe manager especially.

The entire staff came off as very friendly and professional Tonythe manager especially.

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The staff was friendly and courteous. They were also helpful and concerned about my vehicle.

The staff was friendly and courteous. They were also helpful and concerned about my vehicle.

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excellent and fast service.

excellent and fast service.

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Very competent device tech's, had my cars history on the computer and knew just what to do and what kind of oil I needed.

Very competent device tech's, had my cars history on the computer and knew just what to do and what kind of oil I needed.

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The technician assisting me was very thorough and even helped me understand questions about my car that weren't necessarily why ...

The technician assisting me was very thorough and even helped me understand questions about my car that weren't necessarily why I was there initially.

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The drive through fast oil change did it for me

The drive through fast oil change did it for me

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Straight business no funny business

Straight business no funny business

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Very fast service, did not pressure to buy other services but educated on y they were needed

Very fast service, did not pressure to buy other services but educated on y they were needed

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Staff was very informative.

Staff was very informative.

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Great experience all around.

Great experience all around.

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Love this business! Always so efficient and friendly, thank you!

Love this business! Always so efficient and friendly, thank you!

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The wait outside was long. The first person to greet me explained that they were understaffed (3 guys had not shown up for work ...

The wait outside was long. The first person to greet me explained that they were understaffed (3 guys had not shown up for work yet). Once I was inside the bay the service was outstanding. The person walked me through all the options and recommendations. He was very knowledgeable and courteous. His service will make me return to this station.

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When we arrived, there was a wait but after a short while someone explained about how long it would be. Once we pulled into the ...

When we arrived, there was a wait but after a short while someone explained about how long it would be. Once we pulled into the bay, the technician was friendly and explained the process and offered additional services that were appropriate based on the car's mileage.

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Even though the wait was longer than usual, due to the holiday, I always bring my vehicles to this store.

Even though the wait was longer than usual, due to the holiday, I always bring my vehicles to this store.

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OVerall, quality service and don't feel they were trying to force me to buy extra things

OVerall, quality service and don't feel they were trying to force me to buy extra things

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Excellent service

Excellent service

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Service has always been great here at this location. I'm prior service military with twenty years of experience of working with ...

Service has always been great here at this location. I'm prior service military with twenty years of experience of working with people from difference backgrounds. This location has great team work and the attitude is great. My representative, Edwin Ventura displayed great customer care and concern. He asked all the right questions and had me in & out within 15 min. I will continue to refer people to this location. Thanks sincerely. Retired SFC Holden.

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The service people didn’t try to up sale. They were very polite and professional.

The service people didn’t try to up sale. They were very polite and professional.

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The service was not quite as quick as I would have liked.

The service was not quite as quick as I would have liked.

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It is a quick and courteous service for a busy working person. I am greatly satisfy!

It is a quick and courteous service for a busy working person. I am greatly satisfy!

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I love them because they gave me so much information on my cars maintenance schedule because my cars under warranty and the car ...

I love them because they gave me so much information on my cars maintenance schedule because my cars under warranty and the car tech was really polite.I came to them because a light on my dash was on and they fixed it was tire pressure so I thought then I am coming back here for my oil change I'm glad I did thanks valvoline

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I received courteous and professional service.

I received courteous and professional service.

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The service tech asked if I wanted my receipt emailed. I said yes. After about 3 minutes I told him that I had not received it. ...

The service tech asked if I wanted my receipt emailed. I said yes. After about 3 minutes I told him that I had not received it. He said it must have gone into my junk mail. He did not offer to print a receipt. I had to ask for a printed receipt and clearly he wasn't happy with having to do that. He gave me a pre-printed reminder decal with a recommended 3000 mile service. He went to get the receipt and the manager approached my car. I asked him for a 5000 mile reminder. He told the tech I wanted a 5000 reminder decal. The tech told me they recommended conventional oil changes every 3000 miles. I told him the updated recommendations were for 5000-7500 miles now. He wasn't happy about that. He returned with a handwritten decal. The manager came to my window and asked me to start the car. He was holding out the safety pouch with my keys inside. He watched me attempt to start the car twice by pushing the start button. He didn't say anything, and didn't offer to give me the keys. I then took the keys out of the pouch and started the car. The entire team needs to be trained or re-trained on customer service skills, including the manager.

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They are the friendliest group of professionals. Knowledgable and have shared maintenance with me. This Valvoline station is ...

They are the friendliest group of professionals. Knowledgable and have shared maintenance with me. This Valvoline station is my favorite.

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It was just ok. The guy that helped was kind of nice but I don’t feel like they really check the car, they didn’t recommended me ...

It was just ok. The guy that helped was kind of nice but I don’t feel like they really check the car, they didn’t recommended me any other services. At a different location where is used to live they always gave a complete report.

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I am customer since 6 months and I had really satisfying experience with employees over there and their service. I will definite ...

I am customer since 6 months and I had really satisfying experience with employees over there and their service. I will definitely recommend valvoline to other friends and family. Thanks

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I called and spoke to a representative and told him my issues and what I was trying to get worked on and he told me the price br ...

I called and spoke to a representative and told him my issues and what I was trying to get worked on and he told me the price breakdowns and even emailed me a 15$ off coupon to help me save some money it was extremely helpful and that’s extra saving allowed me to get a cabin air filter it was truly a blessing thank you

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I always get great service at the Duke St. location in Alexandria.

I always get great service at the Duke St. location in Alexandria.

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The person who helped me made sure he explained everything to me clearly. it was my first time visiting and he made sure that ev ...

The person who helped me made sure he explained everything to me clearly. it was my first time visiting and he made sure that everything was clear. The agent who did the oil change also came and showed me the clean oil and how to read it. They were very helpful and informative. Thank you for the great service. I will definitely be back.

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This has been the only service facility I have been to since mile zero. Just hit 30K. Employees always seem to be enjoying thems ...

This has been the only service facility I have been to since mile zero. Just hit 30K. Employees always seem to be enjoying themselves & are very professional.

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Great customer service !

Great customer service !

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I was highly satisfied with my experience...

I was highly satisfied with my experience...

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I was very pleased with every aspect of my visit to your business. The price was competitive, employees were very friendly and p ...

I was very pleased with every aspect of my visit to your business. The price was competitive, employees were very friendly and professional, and the service was done quickly. I will definitely be back.

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Very nice staff, service was thorough and quick

Very nice staff, service was thorough and quick

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Customer service was good as it has been at every Valvoline location. Very professional staff. Wait was long but I came at a bus ...

Customer service was good as it has been at every Valvoline location. Very professional staff. Wait was long but I came at a busy time. They managed the process well!

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Considering I supplied the oil/filter and it took 10-15 mins of actual work, I feel this should be a $30 service rather than a $ ...

Considering I supplied the oil/filter and it took 10-15 mins of actual work, I feel this should be a $30 service rather than a $40 service.

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They ordered a part and will install it on my next visit. These guys go above and beyond

They ordered a part and will install it on my next visit. These guys go above and beyond

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That it was so fast, also that they are very friendly and don't get out the car

That it was so fast, also that they are very friendly and don't get out the car

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Primarily the pricing, which is substantially higher for the services I received than other competitors that I've used for a con ...

Primarily the pricing, which is substantially higher for the services I received than other competitors that I've used for a conventional oil change in the past. I appreciate that I'm paying a little more for the convenience, but your pricing was over double what I paid for my last change at a Merchants. I'll likely choose them the next time again over Valvoline.

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Easy in & out. My daughter was with me in the car and I didn't need to take her out of the car seat.

Easy in & out. My daughter was with me in the car and I didn't need to take her out of the car seat.

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wait outside too long

wait outside too long

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Everyone was so kind and patient

Everyone was so kind and patient

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The service, quality, education and politeness of the staff is way above average. I’ve only been to the 4510 Duke st, in Alexand ...

The service, quality, education and politeness of the staff is way above average. I’ve only been to the 4510 Duke st, in Alexandria VA station and I won’t go anywhere else. Great job every time

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I love how fast the oil changes are and how convenient it is for me to sit in my car while I wait for my oil change. I always f ...

I love how fast the oil changes are and how convenient it is for me to sit in my car while I wait for my oil change. I always feel like my car's fluids are checked and everything else is quickly looked over in addition to my basic oil change.

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Great customer service

Great customer service

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I always get my oil change there

I always get my oil change there

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It was quick simple and stress free .. my car is my love and they knew how to handle it !

It was quick simple and stress free .. my car is my love and they knew how to handle it !

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I got in right away, the leader and workers were very nice, informative, and not at all pushy with extras (I did purchase filter ...

I got in right away, the leader and workers were very nice, informative, and not at all pushy with extras (I did purchase filters, though). All around, a great experience!

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The technicians and the service rep worked so cohesively in communicating to one another and made my experience so efficient.— t ...

The technicians and the service rep worked so cohesively in communicating to one another and made my experience so efficient.— this by the way from two years ago when it opened was a full 180 to the servicing, you could barely get quality service since they used to argue right in front of you. Truly appreciated the thorough service and easiness of the completion process this current team is offering.

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Friendly, quick and very detailed explanation with what's going on

Friendly, quick and very detailed explanation with what's going on

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I had a wonderful experience this is my second time coming

I had a wonderful experience this is my second time coming

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So nice!

So nice!

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The price is high

The price is high

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Easy to get into, easy to get out to and it makes my life easy and that’s all I need

Easy to get into, easy to get out to and it makes my life easy and that’s all I need

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Excellent customer service

Excellent customer service

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Fast polite expensive but fair. Clean orderly. Could see my bill on a computer screen while seated in my car. No upscale pressur ...

Fast polite expensive but fair. Clean orderly. Could see my bill on a computer screen while seated in my car. No upscale pressure.

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It was fast and friendly. First time customer and impressed. I always feel a bit of pressure at similar service providers, but i ...

It was fast and friendly. First time customer and impressed. I always feel a bit of pressure at similar service providers, but it was about on par with past experiences.

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The charge for the oil change was inflated because of the upcharge for the additional oil. I was irritated by the quote for 5 qu ...

The charge for the oil change was inflated because of the upcharge for the additional oil. I was irritated by the quote for 5 quarts when most cars use 6. Just give my the price for 6 quarts.

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The attendants explained everything to me. They were efficient and effective. Friendly.

The attendants explained everything to me. They were efficient and effective. Friendly.

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Everyone was extremely sweet and easy quick process

Everyone was extremely sweet and easy quick process

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attention to detail by staff. Efficient.

attention to detail by staff. Efficient.

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Didn't have a coupon, the associate couldn't share one with me.

Didn't have a coupon, the associate couldn't share one with me.

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I arrive early, the staff was courteous, answered all my questions and was very quick to get the oil changed. I like the quick s ...

I arrive early, the staff was courteous, answered all my questions and was very quick to get the oil changed. I like the quick service.They are to be commended for doing a great job. Thank you

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Thay get er done

Thay get er done

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Good service

Good service

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Great customer service

Great customer service

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The device tech was great, the oil change was quick and the price seemed to be about normal. The “change oil” light is still on ...

The device tech was great, the oil change was quick and the price seemed to be about normal. The “change oil” light is still on though which is rather annoying.

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The staff was friendly and efficient. I suspect the wait was due to the promotional coupon for Labor Day

The staff was friendly and efficient. I suspect the wait was due to the promotional coupon for Labor Day

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It was fast, I got to stay in my car, and the technicians were polite and astute. Loved that no one tried to frighten me into bu ...

It was fast, I got to stay in my car, and the technicians were polite and astute. Loved that no one tried to frighten me into buying more than I needed.

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The service is quick and efficient. We only waited for about 30 mins compared to the other places where you will wait for up to ...

The service is quick and efficient. We only waited for about 30 mins compared to the other places where you will wait for up to 2 hours depending on the queue. The staff is helpful and goes through everything and makes sure that everything looks good before you leave.

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I like that it was very quick .It was a little pricey for oil change.

I like that it was very quick .It was a little pricey for oil change.

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I’ve been to this location twice now and had positive experiences both times and will be returning again in the future. Plus I l ...

I’ve been to this location twice now and had positive experiences both times and will be returning again in the future. Plus I like the easines and convenience of Valvoline and it takes a fraction of the time it takes at a dealership to change my oil.

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The gentleman who assisted me was very polite and I did not feel pressured to add additional services. As a female, I often find ...

The gentleman who assisted me was very polite and I did not feel pressured to add additional services. As a female, I often find that at other places, the male employees are patronizing and assume I don't know anything and try to convince me to add 5 other new services. I did not experience that here and was very pleased with my experience!

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Attendant was very friendly and knowledgeable.

Attendant was very friendly and knowledgeable.

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Based on the year and mileage of my vehicle I felt cooherced into buying mid grade oil when I only needed basic oil. My tires di ...

Based on the year and mileage of my vehicle I felt cooherced into buying mid grade oil when I only needed basic oil. My tires did not need to be rotated but because this was my first time there and I was naive about the whole experience I felt they took slight advantage of the opportunity

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It is in my neighborhood and is so much more convenient than going to the dealership for services.

It is in my neighborhood and is so much more convenient than going to the dealership for services.

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The guys are very friendly They're Awesome.

The guys are very friendly They're Awesome.

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me dijeron que el filtro estaba 29.99 y al final me cobraron 39.99

me dijeron que el filtro estaba 29.99 y al final me cobraron 39.99

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Good crew, fast service.

Good crew, fast service.

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Quick knowledgeable service

Quick knowledgeable service

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Price seems a bit high but great customer service. Good experience overall.

Price seems a bit high but great customer service. Good experience overall.

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didn't try to up sell services. Tried very hard to change the fluid in my rear differential. Cap was stripped. When they coul ...

didn't try to up sell services. Tried very hard to change the fluid in my rear differential. Cap was stripped. When they couldn't get the fill cap off, they gave me a discount for the wait and told me they'd order a new cap for later.

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I love the friendly and professional service. My vehicle was new 2018 and attendant double checked with "Valvoline live chat" t ...

I love the friendly and professional service. My vehicle was new 2018 and attendant double checked with "Valvoline live chat" to confirm oil and filter type.

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They explained everything very well and showed me my headlight that was burned out so I could take a photo to match the serial n ...

They explained everything very well and showed me my headlight that was burned out so I could take a photo to match the serial number as they do not carry this type of light. I was treated courteously.

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Great customer service! Quick service, clean nice building.

Great customer service! Quick service, clean nice building.

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The woman who took care of me was AWESOME! So friendly and explained everything very well.

The woman who took care of me was AWESOME! So friendly and explained everything very well.

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Everybody was very nice and knowledgeable. They dumped my oil and replaced it without a problem. The prices were reasonable as w ...

Everybody was very nice and knowledgeable. They dumped my oil and replaced it without a problem. The prices were reasonable as well.

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The technician who took care of my car was friendly, efficient and informative. He knew a great deal about car maintenance.

The technician who took care of my car was friendly, efficient and informative. He knew a great deal about car maintenance.

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The staff was very friendly. The oil change was quick and did not push any additional services on me.

The staff was very friendly. The oil change was quick and did not push any additional services on me.

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I was highly satisfied for the service I was given,I was treated goodThe only complain I have is about the price

I was highly satisfied for the service I was given,I was treated goodThe only complain I have is about the price

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The price was a bit high, which was the only thing I was not highly satisfied with. The service I received was excellent, from ...

The price was a bit high, which was the only thing I was not highly satisfied with. The service I received was excellent, from my initial phone call with Robert, to the actual oil change with Chauncee.

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The attendants were extremely friendly and personal, as usual. They did not try and sell services I didn't absolutely need. The ...

The attendants were extremely friendly and personal, as usual. They did not try and sell services I didn't absolutely need. The service was very quick.

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Great staff. Really knowledgeable. Nice to have a normal conversation this day and age, all while getting your oil changed too ...

Great staff. Really knowledgeable. Nice to have a normal conversation this day and age, all while getting your oil changed too!

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Service staff were extremely friendly.

Service staff were extremely friendly.

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very friendly and courteous staff, very quick, very convenient

very friendly and courteous staff, very quick, very convenient

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The Tech, Drew was very knowledgeable about areas of my car. He checked and replaced the cabin air filter which no one has ever ...

The Tech, Drew was very knowledgeable about areas of my car. He checked and replaced the cabin air filter which no one has ever done. My daughter has been having terrible allergy attacks lately. The filter was full of dust and mold. I can't thank them enough. All the gentlemen working on the car were all very knowledgeable ,courtious and fast. My daughter,who drives this car, will be traveling in the next few days. She had put off important care of this car. The staff took care of everything and checked everything with saftey in mind. I am very greatful to them.

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Had passed the place many times and needed an oil change and there was no line so I rolled up and 15-20mins I rolled out!!!My ki ...

Had passed the place many times and needed an oil change and there was no line so I rolled up and 15-20mins I rolled out!!!My kind of service !!!All three service men were great and really polite and professional to the max!!

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As a new customer I would definitely recommend oil change from valvoline. The Staff members are very polite and helpful. They di ...

As a new customer I would definitely recommend oil change from valvoline. The Staff members are very polite and helpful. They did very good and quick job. They also recommended what needs to be done in my car. Very satisfied with valvoline service. I also love that drive through service. Overall very satisfied.. love valvoline

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If I marked highly satisfied. You wouldn't have any room for improvement. No one is perfect, but y'all do a good job.

If I marked highly satisfied. You wouldn't have any room for improvement. No one is perfect, but y'all do a good job.

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Every one worked together and know what they were doing and took good care of my car.job well done

Every one worked together and know what they were doing and took good care of my car.job well done

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The wait was a little longer than normal but the actual service was actually quick

The wait was a little longer than normal but the actual service was actually quick

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I was treated kindly and the staff was very knowledgeable. It was my first time, and i’m absolutely going to continue to be a cu ...

I was treated kindly and the staff was very knowledgeable. It was my first time, and i’m absolutely going to continue to be a customer.

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Quick, easy, great customer service, and the price was great.

Quick, easy, great customer service, and the price was great.

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Loved the ability to stay in the car. Was simple and efficient and best part was I learned about car maintenance!

Loved the ability to stay in the car. Was simple and efficient and best part was I learned about car maintenance!

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The attendant, Chauncee, was very knowledgeable and pointed out some things to me. She had a trainer and displayed a lot of pati ...

The attendant, Chauncee, was very knowledgeable and pointed out some things to me. She had a trainer and displayed a lot of patience toward him. I will definitely return to the Duke Street location.

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Great customer service, friendliness, and knowledge. Will always come back here for all of my needs. My last two experiences hav ...

Great customer service, friendliness, and knowledge. Will always come back here for all of my needs. My last two experiences have been fantastic.

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The manager gave me a good attitude and deserves to be rated top star for a fabulous experience.would strongly recommend this sh ...

The manager gave me a good attitude and deserves to be rated top star for a fabulous experience.would strongly recommend this shop to anyone who is looking for a oil change.

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Everyone there was polite and willing to explain things to me. My air filter was shown for the amount of debris, as well as no a ...

Everyone there was polite and willing to explain things to me. My air filter was shown for the amount of debris, as well as no attempt to upsell me to synthetic after I stated I prefer conventional.

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Once I left the valvoline I was on the interstate and my engine started making an awful noise at certain speeds. I had a 2 hour ...

Once I left the valvoline I was on the interstate and my engine started making an awful noise at certain speeds. I had a 2 hour trip of being concerned about what this place did to my car. The worry was not good. I ended up figuring out that one of the clips for the cover of the engine filter was not put back in place. I find this unacceptable. Also, when I was looking under the hood and the windshield wiper fluid was not full even though these services were claimed to have been checked. I had to buy some on my own which is an inconvenience.

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The workers were friendly and explained everything to me properly.

The workers were friendly and explained everything to me properly.

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All staff was friendly. Everyone introduced themselves upon arrival. Fast service. As soon as I pulled into the line, I was I th ...

All staff was friendly. Everyone introduced themselves upon arrival. Fast service. As soon as I pulled into the line, I was I the door.

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Excellent customer service by the young lady that worked with me.

Excellent customer service by the young lady that worked with me.

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No real problems, not an aggressive up-sell, and courteous service staff.

No real problems, not an aggressive up-sell, and courteous service staff.

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It was a great experience. Very quick

It was a great experience. Very quick

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The team seemed very experienced and knowledgeable

The team seemed very experienced and knowledgeable

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The staff was very honest, friendly, knowledgeable, and professional!

The staff was very honest, friendly, knowledgeable, and professional!

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The technicians were very helping fuel and honest about what I needed to do. I completely trust this team, who could easily have ...

The technicians were very helping fuel and honest about what I needed to do. I completely trust this team, who could easily have instructed me to do things that were not necessary. I truly believe they care about me and my car as individuals not just a revenue stream. And it is the entire staff - not just one or two.This team is a model from r what these services should be. Thank you!!

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I didn't have to wait at all, I pulled right in and was there for 15-20 minutes. The staff were super friendly and actually reme ...

I didn't have to wait at all, I pulled right in and was there for 15-20 minutes. The staff were super friendly and actually remembered me from last time, apparent by stating the conversation we had the previous time about my car. Very pleasant and easy experience.

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This was my first time. I am sure everything is okay with the service I received and will return again.

This was my first time. I am sure everything is okay with the service I received and will return again.

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The service was quick and the cost of the oil was affordable

The service was quick and the cost of the oil was affordable

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Pricing for service was outrageous. Especially for the service, felt like I was in a luxury spa for my car when all I wanted was ...

Pricing for service was outrageous. Especially for the service, felt like I was in a luxury spa for my car when all I wanted was an oil change. Also pressured to buy the most expensive oil only because that was manufacture recommended and not given another option. Will not return unless absolutely necessary

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The staff was great and answered all my questions

The staff was great and answered all my questions

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The tech who worked with me was super friendly and annunciated everything very clearly. She was probably the best technician I’v ...

The tech who worked with me was super friendly and annunciated everything very clearly. She was probably the best technician I’ve had throughout all my experiences with Valvoline.

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Staff was very nice and professional

Staff was very nice and professional

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The staff was very friendly and worked very efficient as a team. Fast, friendly service!

The staff was very friendly and worked very efficient as a team. Fast, friendly service!

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The employees were very efficient and polite.

The employees were very efficient and polite.

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Just how they explained the different services that they offered. Seems very comprehensive

Just how they explained the different services that they offered. Seems very comprehensive

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THE STAFF WAS VERY COURTEOUS AND PROFESSIONAL...

THE STAFF WAS VERY COURTEOUS AND PROFESSIONAL...

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Got the service I want and technician are all customer friendly. No need to get out of my car for the oil change and other serv ...

Got the service I want and technician are all customer friendly. No need to get out of my car for the oil change and other services. Will come back and refer to my family and friends.

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I’ve been a customer since the shop was called Grease Monkey and the staff has provided consistent service every visit.

I’ve been a customer since the shop was called Grease Monkey and the staff has provided consistent service every visit.

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Great service.

Great service.

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I was able to stop in and get my oil changed and tires rotated, and the tech suggested my rear differential (which I did too). H ...

I was able to stop in and get my oil changed and tires rotated, and the tech suggested my rear differential (which I did too). He offered the air conditioned waiting room, but I just stayed in the car. It was so fast and easy!!!!

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Valvoline always can service my car immediately at a fair price. When I have tried to visit competitors they try to upsell me by ...

Valvoline always can service my car immediately at a fair price. When I have tried to visit competitors they try to upsell me by saying my car requires a higher grade of oil that it doesn't and there is usually at least a 45 min wait.

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Great, friendly and fast service. Professional and polite.

Great, friendly and fast service. Professional and polite.

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It was fairly quick and they were very nice

It was fairly quick and they were very nice

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in and out fast

in and out fast

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Very friendly staff. They told me what was being done and everything.

Very friendly staff. They told me what was being done and everything.

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No wait. Friendliness and expertise of staff. Very efficient operation.

No wait. Friendliness and expertise of staff. Very efficient operation.

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Because the service are really good and fast, And they are frienly

Because the service are really good and fast, And they are frienly

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I've visited this Valvoline for multiple years with multiple cars. The staff is always friendly and knowledgeable.

I've visited this Valvoline for multiple years with multiple cars. The staff is always friendly and knowledgeable.

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All of the above.

All of the above.

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Real good service from the employees, real good job

Real good service from the employees, real good job

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My mechanic was great and personable. My only concern was that this was about twice what I normally pay. But I am using syntheti ...

My mechanic was great and personable. My only concern was that this was about twice what I normally pay. But I am using synthetic oil with this new vehicle. I never use jiffy lube or any of the others because have had bad experiences. The reviews for valvoline were good. Plus, I used to use your oil all the time when I was younger on my godfathers recommendation. So I have a favorable impression of your brand.

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I (honestly) have not experienced such excellent customer service in recent memory from anywhere. The employees provided truly ...

I (honestly) have not experienced such excellent customer service in recent memory from anywhere. The employees provided truly exceptional customer service. I will always come back here now and recommended to my friends in the area.

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Rep very friendly with service provided quickly.

Rep very friendly with service provided quickly.

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Nice experience and easy

Nice experience and easy

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I got right in this time and found services quick and friendly. This is my 4th oil change visit. Quickest and cheapest yet

I got right in this time and found services quick and friendly. This is my 4th oil change visit. Quickest and cheapest yet

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The staff were very knowledgeable and friendly and explained everything they were doing as they were doing it, so I felt like I ...

The staff were very knowledgeable and friendly and explained everything they were doing as they were doing it, so I felt like I knew exactly what was happening and didn't feel like there were any surprises with what they found/needed to do while I was there.

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Tech was very cordial knowledgeable and pricing almost right away. Great experience there.

Tech was very cordial knowledgeable and pricing almost right away. Great experience there.

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The service representative who serviced our car named Henry was professional, courteous, friendly, knowledgeable and made us fee ...

The service representative who serviced our car named Henry was professional, courteous, friendly, knowledgeable and made us feel comfortable with the service. The whole team completed the service in a short time. It seemed the service was well coordinated among the team to provide customer a fast service.

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The staff was very helpful and professional.

The staff was very helpful and professional.

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Seems overpriced and technicians go by mileage rather than checking to see if fluids are dirty.

Seems overpriced and technicians go by mileage rather than checking to see if fluids are dirty.

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The prices are so expensive there. I spent almost 80$ for my Chevy Cruze which seems like a lot to me when I can go somewhere el ...

The prices are so expensive there. I spent almost 80$ for my Chevy Cruze which seems like a lot to me when I can go somewhere else and not pay that much.

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Henry performed stellar customer service was very friendly and informative

Henry performed stellar customer service was very friendly and informative

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Employees were courteous, friendly and explained services very well without pressure. (They also turned off my “maintenance requ ...

Employees were courteous, friendly and explained services very well without pressure. (They also turned off my “maintenance required” dashboard sign so I didn’t have to return to the full-service station 20 miles away that forgot to turn it off). So nice!

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Manager ordered a battery for my truck, called when it was available and the crew installed it when I stopped by a few days late ...

Manager ordered a battery for my truck, called when it was available and the crew installed it when I stopped by a few days later.

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Curtious surficant informant

Curtious surficant informant

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The person who helped me was very pleasant but still professional, and he showed me how to access the ac filter behind my glove ...

The person who helped me was very pleasant but still professional, and he showed me how to access the ac filter behind my glove box, which I didn’t even know was there

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While I was able to enter the bay fairly quickly, I sat there about 10 minutes before anyone even came over. Then, I ended up g ...

While I was able to enter the bay fairly quickly, I sat there about 10 minutes before anyone even came over. Then, I ended up going through a lot of stuff twice because the two people didn't communicate

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It was a good experience but you guys charge for oil filters when Walmart was changing it for free when I was getting oil change ...

It was a good experience but you guys charge for oil filters when Walmart was changing it for free when I was getting oil changes from there.

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No issues came up and I like the additional service like checking air pressure.

No issues came up and I like the additional service like checking air pressure.

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It was too expensive

It was too expensive

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Great customer service.

Great customer service.

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Everyone was so nice and friendly.

Everyone was so nice and friendly.

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Everyone is consistently fantastic at this location, and I've never once had a problem with either of my vehicles.

Everyone is consistently fantastic at this location, and I've never once had a problem with either of my vehicles.

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Rep was very professional and the work was performed quickly and efficiently.

Rep was very professional and the work was performed quickly and efficiently.

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The Valvoline team that I was serviced with where awesome!They made me very comfortable and these guys knew their business they ...

The Valvoline team that I was serviced with where awesome!They made me very comfortable and these guys knew their business they made sure they told me all of you guys are specials and or deals and I was very satisfied by these things

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Courtesy convenience and knowledge

Courtesy convenience and knowledge

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Tony took good care of me.

Tony took good care of me.

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As a first time customer, I was treated kindly. Everything was explained beforehand. My questions were answered without an attit ...

As a first time customer, I was treated kindly. Everything was explained beforehand. My questions were answered without an attitude. So much better than Pepboys who over charged for services that they didn't provide because they were, "crowded." I will always use Valvoline because customer service is of the utmost importance to me.

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Wish you offered more services

Wish you offered more services

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They really need to make sure the hood of the car is closed. I saw him push the hood down but it was not fully closed AND secure ...

They really need to make sure the hood of the car is closed. I saw him push the hood down but it was not fully closed AND secure. This is second time this happened. I'm not really sure why closing the hood properly proposes such an issue.

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Time management was excellent as well as courtesy of employees.

Time management was excellent as well as courtesy of employees.

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The attendants who helped me were courteous, prompt and patient. They were great at explaining what they were doing. And there w ...

The attendants who helped me were courteous, prompt and patient. They were great at explaining what they were doing. And there was no sales pressure to do more than what I wanted and what was necessary.

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Customer Service was great, technicians were not pushy and were very knowledgeable.

Customer Service was great, technicians were not pushy and were very knowledgeable.

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Customer service was very good. Very helpful team work there. The service was quick. You can see even the whole process while se ...

Customer service was very good. Very helpful team work there. The service was quick. You can see even the whole process while seating in the car. I would say my first experience was amazing and satisfying. I would recommend oil change from valvoline.

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The service was a bit truncated and took a bit longer than usual. At the end, all was finished however it took a long Time for t ...

The service was a bit truncated and took a bit longer than usual. At the end, all was finished however it took a long Time for the gentlemen to tighten things and get me out

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Exceptional service and knowledgeable staff. No pressure for additional services

Exceptional service and knowledgeable staff. No pressure for additional services

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The gentleman who changed my oil was very professional and informative. I usually change my oil but I will be coming back to Val ...

The gentleman who changed my oil was very professional and informative. I usually change my oil but I will be coming back to Valvoline every other change.

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great customer service and professional staff.

great customer service and professional staff.

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I like the fact that you don't have to leave your car while the oil change is happening. The communication between the technici ...

I like the fact that you don't have to leave your car while the oil change is happening. The communication between the technicians resembled an Indy pit crew which was enjoyable to watch

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When I got home my husband noticed that it was oil all around the front part of the car, so he had to clean it up.

When I got home my husband noticed that it was oil all around the front part of the car, so he had to clean it up.

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I went close to closing time and three other cars were there getting service so the wait was ok. Customer service was pleasant A ...

I went close to closing time and three other cars were there getting service so the wait was ok. Customer service was pleasant AND the place looked clean and none of that oil residue that you see on the ground. The service was quick and the price was reasonable.

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overall good experience.

overall good experience.

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Once a person says they only want the oil changed; quit trying to push other services.

Once a person says they only want the oil changed; quit trying to push other services.

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quick in and out, courteous employees

quick in and out, courteous employees

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Kyle was very friendly

Kyle was very friendly

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Everyone was nice and pleasant and the man who did my oil change showed me the oil level after he filled it up. No one has ever ...

Everyone was nice and pleasant and the man who did my oil change showed me the oil level after he filled it up. No one has ever done that before.

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It was great just not super to go so far to state highly satisfied

It was great just not super to go so far to state highly satisfied

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In all honestly, I was somewhere between satisfied and highly satisfied. Also I have come to expect exceptional service from thi ...

In all honestly, I was somewhere between satisfied and highly satisfied. Also I have come to expect exceptional service from this Valvoline station

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Very fast, efficient service. Staff seems like they enjoy working there and what they do.

Very fast, efficient service. Staff seems like they enjoy working there and what they do.

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Staff is very courteous. The facility is well cared for. The pricing is competitive. What more could you want. That being said, ...

Staff is very courteous. The facility is well cared for. The pricing is competitive. What more could you want. That being said, i think a full service car wash attached to this place would be awesome, because the staff is so thorough. 😀

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I've used this location several years now and even though it's changed ownership and management I still get consistent high-qual ...

I've used this location several years now and even though it's changed ownership and management I still get consistent high-quality service. The only downside is that it's far away from my home.

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The entire process was seamless. Car feels great after the change. I appreciate you all service.

The entire process was seamless. Car feels great after the change. I appreciate you all service.

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I just wanted an oil change, not an inspection or anything else. Just an oil change was not an option. So overall VERY pricey.

I just wanted an oil change, not an inspection or anything else. Just an oil change was not an option. So overall VERY pricey.

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Es en mi idioma, rápido el servicio muy atento además explican que reparaciones necesita mi carro, económico y todo sin necesida ...

Es en mi idioma, rápido el servicio muy atento además explican que reparaciones necesita mi carro, económico y todo sin necesidad de salir del carro

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Loved that I could remain in my car.

Loved that I could remain in my car.

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From the moment I pulled into the garage, the personal, genuine, and natural friendliness of each person was remarkable! Truly e ...

From the moment I pulled into the garage, the personal, genuine, and natural friendliness of each person was remarkable! Truly exceptional - especially coming from someone who is in customer service. The entire process was transparent, no hidden fees, and the fact that you can see exactly what they are typing and what is being reported creates a level of trust that is too rare when it comes to car care. The ONLY reason I'm not coming back to this location is that I live in TN and was driving to DC for a work event, but am grateful to have found this location and the team you have there.

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Very fast very informative super service thanks

Very fast very informative super service thanks

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Friendly, Knowledgeable workers

Friendly, Knowledgeable workers

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Prompt service, written report

Prompt service, written report

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Everyone was very friendly to me and to each other. There were a couple trainees on the floor and their supervisor treated them ...

Everyone was very friendly to me and to each other. There were a couple trainees on the floor and their supervisor treated them with respect and encouragement.

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Friendly fast service

Friendly fast service

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I’d never been to valvoline. I needed something quick, but with past experiences plus nightmare stories from others, I knew I wa ...

I’d never been to valvoline. I needed something quick, but with past experiences plus nightmare stories from others, I knew I wasn’t going to jiffy lube. The technician was very very friendly. All charges for various services were posted on the wall, that’s something you rarely see. It was discovered that two of my brake lights were out, and while paying any service shop to do this simple task is an extravagance, I got it done there for safety and times sake. Even with the prices posted the technician was sure to tell me (and show me on the POS monitor) the cost before it was done. Also, my windshield wipers were in pretty rough shape, which I’d known for a while. After inspecting them, the technician asked me if they’d been working ok. I said yes, planning to change them myself later. Surely he must have known that in their current state they were probably doing more harm than good, but he didn’t try to talk me into getting them replaced there like any other place would have. I really appreciate the transparency of pricing, the friendliness, and the convenience.

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It was an average experience. Nothing negative about it- seems slightly overpriced but it was quick and convenient.

It was an average experience. Nothing negative about it- seems slightly overpriced but it was quick and convenient.

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Only dissatisfaction was in price. Was $100 for a an oil change. Very high compared to others in the area.

Only dissatisfaction was in price. Was $100 for a an oil change. Very high compared to others in the area.

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All the mechanics were friendly and fast.

All the mechanics were friendly and fast.

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The guys were super friendly, one of the guys was a little overly flirty but I brushed it off. Got in and out with my oil chang ...

The guys were super friendly, one of the guys was a little overly flirty but I brushed it off. Got in and out with my oil change in just about 30 minutes

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Close to my house. Quick and well done

Close to my house. Quick and well done

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Great service and wonderful crew

Great service and wonderful crew

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I love the staff that works in there! Very satisfied and I will keep on coming to this location as long as I need it! Keep up th ...

I love the staff that works in there! Very satisfied and I will keep on coming to this location as long as I need it! Keep up the great job

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The customer service at this location was incredible. I have never felt so welcomed and cared for when getting work on my car! I ...

The customer service at this location was incredible. I have never felt so welcomed and cared for when getting work on my car! I will definitely be returning.

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I had to wait outside the bay area for about 10 minutes.

I had to wait outside the bay area for about 10 minutes.

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Cause they act like they didnt know what they was doing

Cause they act like they didnt know what they was doing

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Very friendly

Very friendly

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I was satisfied with almost everything except that I got a bad vibe from the person providing me service when I rejected to get ...

I was satisfied with almost everything except that I got a bad vibe from the person providing me service when I rejected to get new engine/cabin air filters.

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Great customer service. Car was serviced quickly but didnt seemed to rushed.

Great customer service. Car was serviced quickly but didnt seemed to rushed.

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The young man who appeared to be the manager did an excellent job and everyone their was professional and friendly. I was going ...

The young man who appeared to be the manager did an excellent job and everyone their was professional and friendly. I was going to Jiffy Lube before this and will never go back after this visit. This team was excellent. Great job!

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You guys exceeded my expectations, but the price is high when you compare with car dealers discount coupons.

You guys exceeded my expectations, but the price is high when you compare with car dealers discount coupons.

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Very attentive

Very attentive

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They were very helpful!

They were very helpful!

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Because the tech was also training someone while working on my car. I appreciate his patience and the care he took in making sur ...

Because the tech was also training someone while working on my car. I appreciate his patience and the care he took in making sure everyone understood what he was doing. He was awesome!

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REPRESENTATIVE TALKED as THOUGH reading from a script,even though very professional. I was not feeling the human to human comfor ...

REPRESENTATIVE TALKED as THOUGH reading from a script,even though very professional. I was not feeling the human to human comfortability.

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Friendly efficient service!

Friendly efficient service!

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I like the communication between the techs. They worked well together for the sake of all the customers simultaneously.

I like the communication between the techs. They worked well together for the sake of all the customers simultaneously.

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I already commented inur website the day I was get service u can get my feed back from there ! I am happy customer because ur wo ...

I already commented inur website the day I was get service u can get my feed back from there ! I am happy customer because ur wonderful staff,they’re polite,professional and fast.pleas say tank you for tom or tonny I wasn’t sure his name and the African American ledy I forgot her name ( dread hair)

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Quick and friendly service

Quick and friendly service

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Because I didn't feel pressured to upgrade but was informed on the value with mileage my car has. I opted for the second option ...

Because I didn't feel pressured to upgrade but was informed on the value with mileage my car has. I opted for the second option and noticed a difference with the quality vs Jiffy Lube.

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Great experience

Great experience

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Very convenient. Acceptable Price. Service seemed good. Excellent location.

Very convenient. Acceptable Price. Service seemed good. Excellent location.

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The staff was very efficient.

The staff was very efficient.

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Efficient and quick transparency

Efficient and quick transparency

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Tony was very friendly and knowledgeable about the differences between oil grades and blends, also as a courtesy the staff aired ...

Tony was very friendly and knowledgeable about the differences between oil grades and blends, also as a courtesy the staff aired my tires and checked my wipers blades, I went there for an oil change full Syntetic oil, however it's good to know that full Syntetic oil is not required by the vehicle's manufacturer and as a surplus have my tires aired. :-)

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Love the service that was rendered. The technician were very knowledgeable and courteous.

Love the service that was rendered. The technician were very knowledgeable and courteous.

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I always go to That specific location to get my oil changes done. And I get wonder service from the Employees every time. This t ...

I always go to That specific location to get my oil changes done. And I get wonder service from the Employees every time. This time I took my mother car because I enjoy the service so much Better than Jiffy Lube!

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I thought the cost was overpriced. $90.00 for an oil change is too much.

I thought the cost was overpriced. $90.00 for an oil change is too much.

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Great customer service. The entire staff was extremely friendly and worked together incredibly well.

Great customer service. The entire staff was extremely friendly and worked together incredibly well.

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Did not have to get out of my car and wait in a waiting room. Able to askquestions in person seeing what was going on.

Did not have to get out of my car and wait in a waiting room. Able to askquestions in person seeing what was going on.

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Rather than check to see if fluids are dirty, they recommend the service based solely on milage. Hire thinking humans instead o ...

Rather than check to see if fluids are dirty, they recommend the service based solely on milage. Hire thinking humans instead of trained monkeys.

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I arrived way before opening time that's why I waited. My experience was a good one this is my second time getting my oil change ...

I arrived way before opening time that's why I waited. My experience was a good one this is my second time getting my oil changed. I was referred by a friend. I will continue to come back as long as I continue to get good ,excellent friendly service. I am pleased with personnel they answer all my questions.

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Great in-out time, complete check.

Great in-out time, complete check.

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Great service

Great service

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The employees were extremely friendly and described everything that was going on. They indicated price and why it was important ...

The employees were extremely friendly and described everything that was going on. They indicated price and why it was important to the cars function.

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Everyone was kind and knowledgeable. Extremely professional and time considerate.

Everyone was kind and knowledgeable. Extremely professional and time considerate.

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This was the most expensive Oil change in town. The only reason I stayed and did not leave and get it done elsewhere was because ...

This was the most expensive Oil change in town. The only reason I stayed and did not leave and get it done elsewhere was because I had already waited ~15 minutes to even get into the garage.

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Pricing could be better, especially with so many competitors. The Synthetic oil price is way too high.

Pricing could be better, especially with so many competitors. The Synthetic oil price is way too high.

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Prompt and friendly service.

Prompt and friendly service.

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I had coupons for two services but only one of them was applied. I presented all the printed coupons at the front but the second ...

I had coupons for two services but only one of them was applied. I presented all the printed coupons at the front but the second one (for $10off) wasn’t applied.

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Everyone on the staff was friendly, helpful, and worked really well as a team.

Everyone on the staff was friendly, helpful, and worked really well as a team.

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Kind and courteous staffVery clean and professional also they thoroughly explained additional services I will need soon.

Kind and courteous staffVery clean and professional also they thoroughly explained additional services I will need soon.

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Representative, Jose, was good, upbeat, positive and informative. The whole group worked well together to perform as service. I ...

Representative, Jose, was good, upbeat, positive and informative. The whole group worked well together to perform as service. I was a former manager in customer service and I would love to have crew this efficient.

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staff were friendly and courteous. very knowledgeable about cars.

staff were friendly and courteous. very knowledgeable about cars.

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Every now and then I go to the Jiffy Lube by my house if I’m getting it done on that side of town. They offer coffee & donuts wh ...

Every now and then I go to the Jiffy Lube by my house if I’m getting it done on that side of town. They offer coffee & donuts while you wait.

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Danilo, the technician in charge was extremely helpful and knowledgeable.

Danilo, the technician in charge was extremely helpful and knowledgeable.

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The service techs welcomed me in and quickly explained the Valvoline process and had me proceed to the bay where they asked abou ...

The service techs welcomed me in and quickly explained the Valvoline process and had me proceed to the bay where they asked about the reason for my visit and gave the options and pricing available. They immediately began checking fluids and changing my oil. The techs were very friendly and explained the process as they went. I stayed in my car and was out of there within minutes. Great experience.

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The wait was way too long and they assumed that I wanted the high mileage oil

The wait was way too long and they assumed that I wanted the high mileage oil

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It took 1 hour to complete my oil change. Even after I pulled into the service center after waiting outside it was another 30 mi ...

It took 1 hour to complete my oil change. Even after I pulled into the service center after waiting outside it was another 30 minutes before anyone started on my car.

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The required service reminder is still flashing on the touch screen everytime we start the car. The service notifications should ...

The required service reminder is still flashing on the touch screen everytime we start the car. The service notifications should have been reset.

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Friendly manager, very efficient staff and good communication.

Friendly manager, very efficient staff and good communication.

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The wait once my oil change started

The wait once my oil change started

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Great Customer service and very knowledgeable staff!

Great Customer service and very knowledgeable staff!

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This was the best experience I’ve had add any automotive facility in a very long time I highly recommend Valvoline and it cost l ...

This was the best experience I’ve had add any automotive facility in a very long time I highly recommend Valvoline and it cost less than taking your car to the dealership

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Always quick in and out and I like the convenience that you can change the oil while I am in the car. And they also showed me th ...

Always quick in and out and I like the convenience that you can change the oil while I am in the car. And they also showed me the air filter that needs to be replaced. Versus just telling me that it needs to be replaced without showing me how bad it was.

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The wait before and between services

The wait before and between services

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The employees are friendly and helpful and don't push anything on the customers. I always use Valvoline!

The employees are friendly and helpful and don't push anything on the customers. I always use Valvoline!

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Thorough & quick

Thorough & quick

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The service was conducted professionally, promptly, and efficiently. Additionally, I did not feel pressure to receive additional ...

The service was conducted professionally, promptly, and efficiently. Additionally, I did not feel pressure to receive additional services.

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Staff were super polite and explained everything as they went. Even checking in me in my car while they were doing my diff’s.

Staff were super polite and explained everything as they went. Even checking in me in my car while they were doing my diff’s.

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Always ready to answer questions.Always ready to help.

Always ready to answer questions.Always ready to help.

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The employees are the best. Very friendly and it is such a quick and pleasant experience.I have sent several friends to this lo ...

The employees are the best. Very friendly and it is such a quick and pleasant experience.I have sent several friends to this location and they agree thats is is such a great experience.

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It's always a quick and easy process at Valvoline. I go in, there's no wait, people ask me the basic questions, and I'm out with ...

It's always a quick and easy process at Valvoline. I go in, there's no wait, people ask me the basic questions, and I'm out within 10 minutes. Anywhere else I have to wait 30-45 minutes. If I don't need additional services, they don't push for it. If they see something wrong, they recommend looking into it, but don't push a service unless it is absolutely necessary.

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It fast and the crew were very knowledgable about their products and services.

It fast and the crew were very knowledgable about their products and services.

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Great bunch of pro's who do good work

Great bunch of pro's who do good work

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Courteous, professional, no pressure for B.S. services I don't need (I do read the owners manual). The wait this time was at le ...

Courteous, professional, no pressure for B.S. services I don't need (I do read the owners manual). The wait this time was at least 20 minutes, which is a bit long, but I wasn't in a hurry.

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The technicians were extremely helpful and friendly. Using a coupon was hassle free. Will definitely be back!

The technicians were extremely helpful and friendly. Using a coupon was hassle free. Will definitely be back!

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Very professional and helpful staff, informative and willing to help. I’ll never go anywhere else again they were great and it ...

Very professional and helpful staff, informative and willing to help. I’ll never go anywhere else again they were great and it was quick!

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The associates were very friendly and the oil change was done fast and sufficiently

The associates were very friendly and the oil change was done fast and sufficiently

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Professional & courteous staff.

Professional & courteous staff.

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They were curtious , fast, explained everything as they did things, and convenient, Didn't try to replace things I didn't need. ...

They were curtious , fast, explained everything as they did things, and convenient, Didn't try to replace things I didn't need. Being a woman sometimes places take advantage but they didn't, and I've been working on cars for 20 years, but they didn't know that, very professional Thanks

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My overall experience was quite satisfactory, but there was nothing that made me eager to post on FaceBook about how awesome it ...

My overall experience was quite satisfactory, but there was nothing that made me eager to post on FaceBook about how awesome it was. Nothing to complain about.

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Changes in policy because of new managers and I was not notified.

Changes in policy because of new managers and I was not notified.

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Good service, with great employees.

Good service, with great employees.

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Friendly staff, super helpful

Friendly staff, super helpful

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The gentleman that lead all the service work was excellent far more than others who have srgiced my car there from the same loca ...

The gentleman that lead all the service work was excellent far more than others who have srgiced my car there from the same location in the past. He could teach a class in customer relatiIonz

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