Valvoline Instant Oil Change Centreville, VA, 13612 Lee Hwy

5

Anonymous

Tyler and Austen informed me of 3 lights being out and quickly replaced them. Their service center was well kept and everyone ju ...

Tyler and Austen informed me of 3 lights being out and quickly replaced them. Their service center was well kept and everyone just looked so joyous to be there! Their manager, Tyler, looked and acted very professional and friendly. Their knowledge and professionalism will definitely bring me back for many more times to come
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5

Rustym

I couldn't change the oil myself, because access to truck is restricted. Therefore good value.

I couldn't change the oil myself, because access to truck is restricted. Therefore good value.
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5

debbie

THe employees are knowledgeable and friendly.

THe employees are knowledgeable and friendly.
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5

R. J. Parrell

I have been using this service station for the past 6 years. I like the fact that I am able to stay inside the vehicle during se ...

I have been using this service station for the past 6 years. I like the fact that I am able to stay inside the vehicle during servicing and have been very pleased with the service. As a business owner myself I like the attention to detail and professionalism I take all my vehicles to this station even though we have moved outside of town.
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5

HK

The friendliness and professionalism of the staff without being pushy.

The friendliness and professionalism of the staff without being pushy.
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4

Mike

Employee didn't like the fact that I used a low priced coupon I received for Valvoline

Employee didn't like the fact that I used a low priced coupon I received for Valvoline
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5

Pete

Knowledgeable staff, good prices, and fast service.

Knowledgeable staff, good prices, and fast service.
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5

Keith S

I have been going for a few years now. I met Austin and the others at the shop. Everyone is very courteous and helpful. Austin i ...

I have been going for a few years now. I met Austin and the others at the shop. Everyone is very courteous and helpful. Austin is very knowledgeable of cars and is very helpful above just an oil change. Since I have been going for a few years the service has always been good so I expect the same and it always is.
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5

Marvin valenzuela

I was highly satisfied because they treated me right and they did their job as fast as i like it

I was highly satisfied because they treated me right and they did their job as fast as i like it
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5

Nada M

The staff were professional and friendly

The staff were professional and friendly
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5

David C

Very courteous and professional stafff. Makes you feel valued and welcoming

Very courteous and professional stafff. Makes you feel valued and welcoming
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5

Debbie P.

Service was fantastic and courteous. Treated with knowledge and kindness.

Service was fantastic and courteous. Treated with knowledge and kindness.
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5

Bobtom

Friendly and efficient stuff!

Friendly and efficient stuff!
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3

Anonymous

Every time I use a coupon that I bought elsewhere I always have a problem with the same tech. If the location has a problem with ...

Every time I use a coupon that I bought elsewhere I always have a problem with the same tech. If the location has a problem with people buying discounted services for your company online then your company shouldn't sell discounted services.
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5

Frank

Staff went above and beyond with a stubborn drain plug on rear differential

Staff went above and beyond with a stubborn drain plug on rear differential
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5

Mary

Technicians polite and friendly and took time to explain the services

Technicians polite and friendly and took time to explain the services
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5

DougS

you had the best crew to work on my car

you had the best crew to work on my car
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5

Clements

Austin was great!!

Austin was great!!
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5

Anonymous

Great service

Great service
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5

Anonymous

They took the time to explain things (services I was expecting), and they explained how they carefully checked my right front ti ...

They took the time to explain things (services I was expecting), and they explained how they carefully checked my right front tire for leaks (the other person who drives this car, my elderly mom's home health aide thought it had been leaking/looking soft), and patiently explained some things more than once (my knowledge of cars is limited)SUPER-FRIENDLY and outstanding service. I'll be back!
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5

Anonymous

Great customer service made me feel like family made me wanna come back tell others about my experience and recommend people to ...

Great customer service made me feel like family made me wanna come back tell others about my experience and recommend people to get there car serviced at this valvoline in centreville V.A brenden was extremely helpful and represented valvoline in away that made me feel i came to the right place
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5

Steve J

Speed of service

Speed of service
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5

TonyS.

great customer service from the valvoline team at the shop

great customer service from the valvoline team at the shop
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4

Thirstin howl III

The service took about 50 mins to complete with my vehicle sitting and not being worked on for about 20 of those minutes

The service took about 50 mins to complete with my vehicle sitting and not being worked on for about 20 of those minutes
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5

Debbie C.

Very nice and. Thorough . Kevin explained everything and talk to me about things that need to be done in the future

Very nice and. Thorough . Kevin explained everything and talk to me about things that need to be done in the future
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4

Jason

Just felt the cost of the oil change for synthetic was a lot $86. Good thing I had a coupon. I did get very good service from ...

Just felt the cost of the oil change for synthetic was a lot $86. Good thing I had a coupon. I did get very good service from the team and they checked my car over very well so I felt that the extra service made up for the cost I guess
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5

Jennifer

Honest appraisal of problem. Walked me through details and provided me the broken part that another mechanic had worked on. Th ...

Honest appraisal of problem. Walked me through details and provided me the broken part that another mechanic had worked on. They never criticized the work of the separate mechanic,but walked me through what still needed to be fixed and offered to assist if the first mechanic unable to. They were truly trying to save me having to pay for same service twice! What integrity! I like too that the staff is always upbeat, very courteous and look like they really enjoy and know their craft.
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5

raw186

the level of professionalism was outstanding. they did not act like i annoyed them just being there. they did not be belittle ...

the level of professionalism was outstanding. they did not act like i annoyed them just being there. they did not be belittle me acting like I knew nothing and they stayed focused on getting the job done. very rare qualities in any business you go into these days. this valvoline is out of the way for me but i will probably start bringing my car here for oil changes
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5

Paul L

Quick service -did not have to wait. Kevin and Branden were very helpful in explaining service to me. I was allowed to watch s ...

Quick service -did not have to wait. Kevin and Branden were very helpful in explaining service to me. I was allowed to watch service while it was being done and they talked with me about everything they were doing on the car, All the staff seemed to be working as a team. They were not pushy about selling extra services. If I said no they were ok with it.
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5

Al

Very friendly staff, everyone acknowledged me,great communication with eachother and myself. Love that I wasn't pressured into ...

Very friendly staff, everyone acknowledged me,great communication with eachother and myself. Love that I wasn't pressured into buying extras. This is a huge turnoff when getting an oil change.
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5

JC

Excellent service. Somewhat concerned, however, that two days after my visit, my air conditioning (which was running beautifull ...

Excellent service. Somewhat concerned, however, that two days after my visit, my air conditioning (which was running beautifully and flawlessly) seemed to run out of freon. Coincidence? Change of oil from regular to synthetic? Hmmmm.
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5

T

As always they were polite, friendly, and professional.

As always they were polite, friendly, and professional.
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5

Lois S

Service was performed in a timely manner, clearly explained and staff was very professional.

Service was performed in a timely manner, clearly explained and staff was very professional.
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5

Jeff a

Good job very thorough

Good job very thorough
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5

Ryan S

Friendly and courteous staff, no wait time, good value for your money!

Friendly and courteous staff, no wait time, good value for your money!
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5

Anonymous

Good job! Quick!

Good job! Quick!
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5

Greg Z.

Great, quick and affordable service!

Great, quick and affordable service!
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5

LDF

a light kept going on and Brendon not only lifted my hood to check all but figured out it was an oil change I needed and took my ...

a light kept going on and Brendon not only lifted my hood to check all but figured out it was an oil change I needed and took my car right in. Great employee!!
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5

Marie C

They provided excellent service and explained to us what we needed. Actually my husband was on top of it and knew it as well. ...

They provided excellent service and explained to us what we needed. Actually my husband was on top of it and knew it as well. No pressure to sell us anything. We have our cars maintained by Subaru so this is the first time we used Valvoline for this particular vehicle.
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5

FJ Dude

The tech who worked on my oil change and tire rotation was awesome. He explained everything very carefully to me and did excell ...

The tech who worked on my oil change and tire rotation was awesome. He explained everything very carefully to me and did excellent work. A true professional. Also everyone I spoke to at this store were extremely friendly and welcoming. Best service experience I've ever had from a non dealer shop.
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5

TBurgess

I just purchased my car ans tech was very thorough with everything and very knowledgeable. He recommended me to take car back ...

I just purchased my car ans tech was very thorough with everything and very knowledgeable. He recommended me to take car back without trying to get extra money out of me. This is why I love Valvoline♡♡
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5

Eric M

Arrived 15 minutes before closing. Had an issue with the Groupon coupon loading on my phone. Oil change and air filter done in 1 ...

Arrived 15 minutes before closing. Had an issue with the Groupon coupon loading on my phone. Oil change and air filter done in 12 minutes.
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5

Meggie M

everyone was friendly and quick

everyone was friendly and quick
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5

Marty H

Guys were very friendly and knowledgeable, one of the techs noticed an American flag banner that was knocked over, he RAN out a ...

Guys were very friendly and knowledgeable, one of the techs noticed an American flag banner that was knocked over, he RAN out and picked it up and replaced it, nice to see
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5

Rasha K

All people are nice honest knowledgeable and fast

All people are nice honest knowledgeable and fast
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5

EB

Overall excellent work and employees are nice and very professional

Overall excellent work and employees are nice and very professional
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4

John C

The price was very expensive for a normal oil change.

The price was very expensive for a normal oil change.
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5

King

The staff where super nice and quickly serviced my vehicle

The staff where super nice and quickly serviced my vehicle
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5

Purpletruck

Everyone at this location are always friendly and nice.

Everyone at this location are always friendly and nice.
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5

Anna G.

The staff were clean cut, professional, helpful, knowledgeable and friendly. I am a female and I felt comfortable and did not f ...

The staff were clean cut, professional, helpful, knowledgeable and friendly. I am a female and I felt comfortable and did not feel taken advantage of.
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4

Efee

They tried to recommend Services for my vehicle that were not appropriate. For example, they thought my car was a four-wheel-dri ...

They tried to recommend Services for my vehicle that were not appropriate. For example, they thought my car was a four-wheel-drive and tried to recommend changing the differential fluid's and a few other things, but my car is a front wheel drive and doesn't have that system.
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5

Charlie

An average highly satisfied, although I wait it was fast service than another places

An average highly satisfied, although I wait it was fast service than another places
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5

Kathy Y

I am a regular customer and very satisfied everytime I visit.

I am a regular customer and very satisfied everytime I visit.
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4

Catie F

I only came in for an oil change and that is what I stated.I felt the technician was trying to scare me with what will happen to ...

I only came in for an oil change and that is what I stated.I felt the technician was trying to scare me with what will happen to my car if I don't do the offered service. Would listen that I did not need to flush the radiator or tire rotation, because I just had a new radiator put in and preformed maintenance service at my repair garage.
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4

Tom m

A little to much pressure for up selling

A little to much pressure for up selling
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5

Anon

Excellent, knowledgeable staff.

Excellent, knowledgeable staff.
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5

Waltg

Young man explained services he thought I should consider, but did not over pressure. The service was quick and efficient.

Young man explained services he thought I should consider, but did not over pressure. The service was quick and efficient.
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5

julz

Great service and excellent customer care!

Great service and excellent customer care!
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5

HADMaloney

I appreciate that I was not fear mongered into services for my vehicle. At my last oil change Austen went over recommended futur ...

I appreciate that I was not fear mongered into services for my vehicle. At my last oil change Austen went over recommended future services and put them in order of importance, with mileage and approx prices. I truly appreciate the above and beyond in the service he provided to me and my vehicle today. He got me road ready for my trip. I told him a certain tire kept going low and he found the nail that was causing it. HE is the reason I came back today. This was my second visit at the recommendation of my husband and I will be back for my 3rd before I move. Thank you Austen for explaining my car to me a woman and treating me with respect. I thank the entire staff I had. heidi.
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5

Smanders

Bill and his team were polite and professional, and only provided the requested service without pressuring me into costlier opti ...

Bill and his team were polite and professional, and only provided the requested service without pressuring me into costlier options or services. I was in and out in record time, and am very impressed with the price.
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5

YoM7

The person who talked with me most of the time was very professional and answered all of my questions. So impressed with Valvoli ...

The person who talked with me most of the time was very professional and answered all of my questions. So impressed with Valvoline, and I'll definitely be coming back!
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5

John L.

I had never stopped before. The customer service was really outstanding, it was very refreshing. I will make it a point to use ...

I had never stopped before. The customer service was really outstanding, it was very refreshing. I will make it a point to use this place for all of my needs.
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5

Anonymous

Have been taking my car here for years. Always receive fast and friendly service. Have issues with my car indicating low tire ...

Have been taking my car here for years. Always receive fast and friendly service. Have issues with my car indicating low tire and whenever I take it to be checked, the service people have no issues even though I am not having other service done at that time. Always helpful.
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5

Louis K.

Very pleasant people, very low pressure, very fast service. Excellent job!

Very pleasant people, very low pressure, very fast service. Excellent job!
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5

Ros G.

Very dedicated staff

Very dedicated staff
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4

Samf

It's just an oil change

It's just an oil change
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5

Beth M

Andrew, my customer service representative, was personable, professionable and knowledgeable. He didn't pressure me to purchase ...

Andrew, my customer service representative, was personable, professionable and knowledgeable. He didn't pressure me to purchase additional services I wasn't interested in. He made friendly conversation while we waited for my oil to be changed. The service was performed quickly but properly. The least painful oil change ever!
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4

Andy

The oil change was higher priced than other similar providers and they did not have my air filter in stock.

The oil change was higher priced than other similar providers and they did not have my air filter in stock.
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5

fo

GThey were fast and efficient. There was no pressure to purchase any additional service. Everything was explained.

GThey were fast and efficient. There was no pressure to purchase any additional service. Everything was explained.
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4

Na Na Lew

I was highly satisfied with this visit, I only patronize this store. I saw Tyler and he was fantastic and extremely knowledgeabl ...

I was highly satisfied with this visit, I only patronize this store. I saw Tyler and he was fantastic and extremely knowledgeable. I did however pay too much in my opinion but the service was excellent as always. For some reason I don't get coupons anymore, would love to keep receiving them. Thank you!
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4

Dave S.

I did feel pressured to get extra services. The attendants were very knowledgeable, I received service promptly, and had a prett ...

I did feel pressured to get extra services. The attendants were very knowledgeable, I received service promptly, and had a pretty good experience. I get most of my oil changes here.
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4

cwrightj

Was very satisfied but always on edge to have to say no to some recommended service, etc. No one was pushy, but it's still hard ...

Was very satisfied but always on edge to have to say no to some recommended service, etc. No one was pushy, but it's still hard to say no to things when all I want is an oil change and fluid/tire check. And $65 for that is really expensive!!
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5

Patty S

Knowledgeable, quick, professional, good value, personable staff!!!

Knowledgeable, quick, professional, good value, personable staff!!!
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5

Chris P

Fantastic customer service.

Fantastic customer service.
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5

Mike P

Quick service, received everything as expected

Quick service, received everything as expected
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5

Yjk

The service member explained everything in an easy to understand manner.

The service member explained everything in an easy to understand manner.
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5

Jess in VA

The technicians were friendly, and explained the process to my daughter who was curious what they were doing to the car. She dre ...

The technicians were friendly, and explained the process to my daughter who was curious what they were doing to the car. She drew them dragons while waiting and they gratiously accepted and thanked her for them.
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5

John D

You have a great crew.

You have a great crew.
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5

Mac_k44

The customer service and efficiency of the workers was outstanding.

The customer service and efficiency of the workers was outstanding.
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5

babak es

so cool,thay working on my car front of my face i never had this experience before,and they are so friendly

so cool,thay working on my car front of my face i never had this experience before,and they are so friendly
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5

Jessica P

Customer service was great and the repairs were done in a timely manner

Customer service was great and the repairs were done in a timely manner
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5

KHADIJA B

Great customer service

Great customer service
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5

Mike E.

Quick, good service. Car running very smoothly

Quick, good service. Car running very smoothly
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5

elizabeth b

I have been coming to the site for many years and trust the staff and service.

I have been coming to the site for many years and trust the staff and service.
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5

Raider king

The staff knew what my car needed due to the fact I all ways take my car to this location.

The staff knew what my car needed due to the fact I all ways take my car to this location.
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5

Nada

Friendly and polite and professional.

Friendly and polite and professional.
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5

DebL

I just want an oil change and check tire pressure, but as usual I felt he pused the cabin filter but he did take off, I am on a ...

I just want an oil change and check tire pressure, but as usual I felt he pused the cabin filter but he did take off, I am on a budget and had budget approximately 85.00 and it ended up costing me $123.00 that is an increase by 30% but I have had the experience that if the husband or man goes the price would have been for just the oil change at $80.00.
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5

Tina S.

Fast and friendly, no pressure service.

Fast and friendly, no pressure service.
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5

Anonymous

Best service station I've ever been too. Manager was very friendly and relatable. They caught a mistake that was made by another ...

Best service station I've ever been too. Manager was very friendly and relatable. They caught a mistake that was made by another service station and corrected it.
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5

Steve

No waiting quick service friendly technicians!

No waiting quick service friendly technicians!
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5

Elysia G

They were very knowledgeable and quick

They were very knowledgeable and quick
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5

Mary-Rose A.

The staff is always warm and welcoming. They help me make informed decisions about my vehicle's maintenance. And, when I was g ...

The staff is always warm and welcoming. They help me make informed decisions about my vehicle's maintenance. And, when I was going to put off a service I know I needed until I had a coupon, they found me a coupon code. I feel like my business if valued.
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4

gg

Price is dependent upon which coupon you are lucky enough to find.

Price is dependent upon which coupon you are lucky enough to find.
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5

Cabrene

Always a friendly staff!!

Always a friendly staff!!
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4

Kandregula

Expensive and the filter of my car is not checked as it takes time itseems

Expensive and the filter of my car is not checked as it takes time itseems
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5

Victoria

Quick and great service

Quick and great service
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5

ae102

The staff was very nice to me and they gave me some great information about my car. Also service was quick and easy.

The staff was very nice to me and they gave me some great information about my car. Also service was quick and easy.
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5

R. Jean

I have three vehicles. All are serviced by this Valvoline location. Men and women are professionals; owner is there and helpfu ...

I have three vehicles. All are serviced by this Valvoline location. Men and women are professionals; owner is there and helpful during all visits; simply no need to shop anywhere else. I have no problem waiting when other vehicles are in front of mine. The results I always drive away with is worth the wait.
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5

Jennifer W

As always they were quick and polite. They pointed out issues that need to be dealt with in future.

As always they were quick and polite. They pointed out issues that need to be dealt with in future.
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4

Jay

The pricing is a very high compared to other competitors.

The pricing is a very high compared to other competitors.
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5

Denise O

Staff was very professional and courteous.

Staff was very professional and courteous.
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5

Cchamp85

Great service

Great service
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5

Wan Kenobi

I was promptly greeted by the staff. I was continually updated on the services performed throughout my visit. Lastly, I forgot t ...

I was promptly greeted by the staff. I was continually updated on the services performed throughout my visit. Lastly, I forgot to bring a coupon that I received in the mail for an oil change; however, the staff was very accommodating and provided me with a discount anyway. I will definitely be returning to Valvoline Instant Oil Change.
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5

Ron C.

Quick friendly service...good value too.

Quick friendly service...good value too.
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5

E. Hennawi

Great service and a great team.

Great service and a great team.
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5

Al B

Staff was kind, courteous and knowledgeable. In and out

Staff was kind, courteous and knowledgeable. In and out
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4

Barbara L

Quick service and friendly service. Would love the price to be lower for an oil change :-) But overall service was good!

Quick service and friendly service. Would love the price to be lower for an oil change :-) But overall service was good!
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5

julz

The manager was very helpful in letting me know about my car. He told me about tire rotations and why oil changes are good. The ...

The manager was very helpful in letting me know about my car. He told me about tire rotations and why oil changes are good. The basics but stuff I didn't know before.
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5

Anonymous

Not pressured to buy. Made aware of car needs.

Not pressured to buy. Made aware of car needs.
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5

Quadmore

Everything went well. The technician was very helpful and friendly.

Everything went well. The technician was very helpful and friendly.
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5

ruthiet

Jesus was very good at offering an honest assessment of my vehicle and explaining the services done to my car. He clearly knew w ...

Jesus was very good at offering an honest assessment of my vehicle and explaining the services done to my car. He clearly knew what he was talking about. I felt confident in his and the staff's ability to service my car effectively. Andrew was also good, he is the one who actually changed my oil.
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4

CourtneyM

While I was not surprised by the pricing on this visit, I do not feel it was competitive with what I could have found if I shopp ...

While I was not surprised by the pricing on this visit, I do not feel it was competitive with what I could have found if I shopped around.
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5

DCL

Staff was great.

Staff was great.
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5

Akif

the speed of accurate work

the speed of accurate work
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5

Hassan

Nathan (Nate) was the main person helping me. His professionalism, pleasant demeanor, and his knowledge regarding option I had w ...

Nathan (Nate) was the main person helping me. His professionalism, pleasant demeanor, and his knowledge regarding option I had were all exceptional. He was not pushy and yet very clear about benefits of every service or oil grade he recommended. He was social and courteous without being too casual or too friendly. He is a main reason of why I will be returning to the Centreville site more than the Fairfax City one.
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5

Greg Z.

This was my first time using Valvoline Instant Oil change as I usually use Jiffy Lube. Not anymore!!Great, quick service!

This was my first time using Valvoline Instant Oil change as I usually use Jiffy Lube. Not anymore!!Great, quick service!
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5

PeteS

Nice staff, quick service

Nice staff, quick service
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5

Greg S

no wait, it was done quickly and efficiently,

no wait, it was done quickly and efficiently,
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5

Anonymous

Great staff

Great staff
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5

SophieKhan

Great service.. super fast !!

Great service.. super fast !!
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5

RutRo1096

Quick, no pressures, and they walked me through each time they performed work.

Quick, no pressures, and they walked me through each time they performed work.
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5

Fairfax friend

Good experience.

Good experience.
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5

Andyq

It was very quick and efficient the technician was very informative his name was Austin also Aaron and Mark we're very great

It was very quick and efficient the technician was very informative his name was Austin also Aaron and Mark we're very great
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5

Caitlyn G.

Bill and the rest of the gentleman that worked on my car were fast, efficient, and friendly. I have been to many other places ...

Bill and the rest of the gentleman that worked on my car were fast, efficient, and friendly. I have been to many other places to receive an oil change and this was the only place I have not feel pressured to buy the things that were considered additional. Bill and I had a wonderful conversation even in the quick 15 minutes that I was in the bay. Even when he realized that I had not gotten the blades I paid for he quickly called me and remedied the issue and went above and beyond even to clean my windshield. While I was sitting in the bay I already texted a few of my friends telling them that this was my new car place and that they should come too. Thank you for such amazing service in a world where good customer service isn't always a priority.
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5

Becca

This was the second time Austen has helped me with an oil change. He didn't awesome job and went above and beyond. I really app ...

This was the second time Austen has helped me with an oil change. He didn't awesome job and went above and beyond. I really appreciated it all his help.
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5

Hotshellyva

Very fast, very friendly, and no huge upsell push

Very fast, very friendly, and no huge upsell push
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5

younglebron

Austen and Matthew were great!

Austen and Matthew were great!
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5

Mrs. B.

We have been experiencing problems removing the key from the ignition when we arrive at our destinations for more than a year an ...

We have been experiencing problems removing the key from the ignition when we arrive at our destinations for more than a year and Austin figured out the problem right away and solved it!! Thanks Austin!!
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5

Lou Valles

The service manager with the long hair was very knowledgeable and helpful throughout the process.

The service manager with the long hair was very knowledgeable and helpful throughout the process.
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5

Ahmadi

Friendly bahavoir expert thanks

Friendly bahavoir expert thanks
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5

drivermm

I appreciated the help and support. I was in and out quickly and I trust and respect the qualified personnel there.

I appreciated the help and support. I was in and out quickly and I trust and respect the qualified personnel there.
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5

DRMill4

Convenience and speed. I hat having to use a dealership or service station for my more minor repairs.....and the major ones. I ...

Convenience and speed. I hat having to use a dealership or service station for my more minor repairs.....and the major ones. I love that I can zip into Valvoline and get my oil changed on my lunch break. Having the additional service is also very helpful as it saves me from going to multiple places to have work done on the cars.
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5

dlove149

My wife visited a Valvoline station in Louisville, KY and was majorly inconvenienced due to her headlight bulb clip being lost b ...

My wife visited a Valvoline station in Louisville, KY and was majorly inconvenienced due to her headlight bulb clip being lost by a service technician while attempting to change the bulb. We had to replace the entire headlight housing and were without a headlight for 2 weeks. My wife complained to the KY location and they gave her a free synthetic blend oil change for the inconvenience (which did not equal to a $179 headlight housing). My wife gifted the free oil change voucher to me thru a text. I called 3 locations and out of all three, the manager at this location was the only one willing to help. The problem was that I did not physically have the voucher with me as it was with my wife in KY. However I did have a photo copy. After explaining the inconvenience my wife had at the KY location, Tyler, the store manager was awesome with compensating me by allowing me to provide the photo copy of the voucher for redemption. The other team members Aaron and Mark were very thorough with inspecting and providing me info and recommendations for service. These guys rocked the house. I will definitely be returning to this location in the future. THANKS GUYS!!!!!! :-)
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4

Wayne B.

The price for just an oil change and oil filter was extremely expensive even with a coupon. It is a new vehicle and nothing els ...

The price for just an oil change and oil filter was extremely expensive even with a coupon. It is a new vehicle and nothing else was needed and still costs $75
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5

Anonymous

The service rep was kind and patient with my questions. Quick, efficient service.

The service rep was kind and patient with my questions. Quick, efficient service.
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5

Gracie

Unbelievable services!!! The guys are extremely Knowable and helpful'. The Manger Bill is great, not only was he helpful with th ...

Unbelievable services!!! The guys are extremely Knowable and helpful'. The Manger Bill is great, not only was he helpful with the customer but also with his staff. He didn't stop assisting everyone during the time I was there. I will most definitely recommend this store to my friends and family.
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4

bk

Price is high

Price is high
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5

Angie T.

My overall experience was great thanks to an associate named bill whom i believe was the manager. He had a great personality, ve ...

My overall experience was great thanks to an associate named bill whom i believe was the manager. He had a great personality, very friendly, happy , made conversation with my kids and i about where we were headed to, plans for the day, etc. Explained everything i was getting done, and made recommendations. Bill was very genuine. He made my visit great. The other workers not so much. Just the norm. There to work. Its bill who gives that place life. I will be going there for my next oil change. Thanks bill.
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5

rob

I would like to take a moment and thank Brian who demonstrated true professionalism as well as his knowledge of my car. I would ...

I would like to take a moment and thank Brian who demonstrated true professionalism as well as his knowledge of my car. I would also like to recognize all the other team members for being so friendly.
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5

Celeste

I'm familiar with many of the guys now. Tyler always takes good care of me. I know I can trust him. Brandon stays focused and ta ...

I'm familiar with many of the guys now. Tyler always takes good care of me. I know I can trust him. Brandon stays focused and takes good care of my car.
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4

N/A

Our family has four cars. We have been going there for the past four-five years.They do a good job and it is fast and the price ...

Our family has four cars. We have been going there for the past four-five years.They do a good job and it is fast and the price is OK.The oil quality is very light and does not have much viscosity.
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5

VPKeen

Professional and knowledgeable

Professional and knowledgeable
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5

Anonymous

Austin and Nate were great. Very helpful and will be back.

Austin and Nate were great. Very helpful and will be back.
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5

O. H.

Nice crew- quick service - treated with respect

Nice crew- quick service - treated with respect
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5

guyintheredjacketnotphillipjfryorjamesdean

Very knowledgeable, professional, and respectful. Austen and Tyler were great

Very knowledgeable, professional, and respectful. Austen and Tyler were great
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5

baboo51

Technician was very nice and the manager came and talked to me outside about my truck. I think he wanted to drive it :)

Technician was very nice and the manager came and talked to me outside about my truck. I think he wanted to drive it :)
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5

BPD

Not busy, the staff was friendly, and did not push any unnecessary services. And they ask you what they were doing each task and ...

Not busy, the staff was friendly, and did not push any unnecessary services. And they ask you what they were doing each task and what was needed services. I used the one in Fairfax but they are too busy which means you wait outside for over thirty minutes; not worth the wait; went to Centerville and no waiting.
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5

Jerry E

Very professional and knowledgeable. Will never go to a Jiffy Lube again.

Very professional and knowledgeable. Will never go to a Jiffy Lube again.
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4

A. Agyeman

Even with discount the amount paid was 10dollars more than Toyota services. This means you guys want me to do my service with To ...

Even with discount the amount paid was 10dollars more than Toyota services. This means you guys want me to do my service with Toyota next time
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5

Dale J

The crew and manager treated me with respect. They showed me I had two tail lights out, and offered to replace them without pre ...

The crew and manager treated me with respect. They showed me I had two tail lights out, and offered to replace them without pressure. Changing lightbulbs is something I can easily accomplish.
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4

Jim S

the $49.00 price is too high for a simple oil change. I only went to this station because I knew it would be a fast oil change. ...

the $49.00 price is too high for a simple oil change. I only went to this station because I knew it would be a fast oil change. the previous oil change at another station/company was considerably cheaper.
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5

Lawrence

The technician understood what I needed and provided useful suggestions for care of the vehicle

The technician understood what I needed and provided useful suggestions for care of the vehicle
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5

Sue W.

When they greeted me, I told them I was in a hurry. I was the next car in line. Because I was in a hurry, I could tell that ano ...

When they greeted me, I told them I was in a hurry. I was the next car in line. Because I was in a hurry, I could tell that another technician jumped in to get the car a head of serviced quickly. Though the estimated time to get in was closer to 15 than the promised 10, that didn't bother me. I felt that the car in front of me wasn't rushed because of me. Additionally, when I got in and told them I was in a hurry, they got me in & out in 10 minutes! Great team work!!!! You have trained your staff extremely well in common sense customer service .
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4

Tony A

My car actually has a vibration now when I'm driving, so I m not sure if the tire balancing/rotation had an issue. It was a smoo ...

My car actually has a vibration now when I'm driving, so I m not sure if the tire balancing/rotation had an issue. It was a smoother ride before the service.
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5

JasonS

Easy process. Very quick. Well staffed

Easy process. Very quick. Well staffed
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5

Jim P.

Everyone was courteous and professional and the wait times were minimal.

Everyone was courteous and professional and the wait times were minimal.
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5

Savannah Girl

They did what was expected and explained what was going on,,,,Tyler was very helpful...

They did what was expected and explained what was going on,,,,Tyler was very helpful...
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5

Major S

As an active duty member in the Air Force, I have moved multiple times and experienced many Instant Oil Change centers. This is ...

As an active duty member in the Air Force, I have moved multiple times and experienced many Instant Oil Change centers. This is BY FAR, the BEST center I've ever been to. Everyone was professional, personal, and sincere with keeping my best interest at heart. In addition to the oil change, I purchased an Interstate battery. I didn't mind spending extra money here...because I knew it wasn't a scheme to get me to buy more products or service. There was never any additional stress put on me: just the facts for me to decide on. THANK YOU for the great experience and an extra KUDOS to Tyler Brannam (Manager). His leadership is reflective of his people...who are phenomenal.
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5

Jmkelly22

I was very impressed by the service tech. Great guy ; very nice and really took the time to explain. He (and the other Tech who ...

I was very impressed by the service tech. Great guy ; very nice and really took the time to explain. He (and the other Tech who worked on my car) are reasons I will return again.
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5

Peter

Employees were very kind and felt like they actually wanted to help. They weren't like other shops where they try to push other ...

Employees were very kind and felt like they actually wanted to help. They weren't like other shops where they try to push other maintenance issues to you just to get a commission. I really like that I don't have to make an appointment. Staff is great.
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3

evan

I waited longer in line then in the bay for service. I needed air in tires and oil change. That was it. I spent 25 minutes ou ...

I waited longer in line then in the bay for service. I needed air in tires and oil change. That was it. I spent 25 minutes outside and 15 minutes in the bay.
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5

DeeSquare7

The staff is great here. They are always polite, friendly and work fast. I always go to this location even though it's out of my ...

The staff is great here. They are always polite, friendly and work fast. I always go to this location even though it's out of my way. I just love it here for oil changes and other services.
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5

Chris R.

The service member was real friendly and was able to answer all my questions.

The service member was real friendly and was able to answer all my questions.
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5

Lily

All the staff is very nice

All the staff is very nice
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5

Happy Customer

Awesome completes knowledgeable techs and friendly family service.

Awesome completes knowledgeable techs and friendly family service.
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5

Destinee B

Excellent customer service, super quick and friendly, really knew their stuff, and I will be coming back for my next oil change.

Excellent customer service, super quick and friendly, really knew their stuff, and I will be coming back for my next oil change.
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5

Tif E

I have never experience bad service or poor attitudes at Valvoline Centreville. I live about an hour away but work close by. I w ...

I have never experience bad service or poor attitudes at Valvoline Centreville. I live about an hour away but work close by. I will not get an oil change on the weekend if I cannot get to Centreville. The service is always super fast. I come on my lunch break and still have plenty of time to do other things. Thanks for the amazing service!
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4

K.R

Oh no I'm highly satisfied with this place Service may be if I Said I'm not satisfied that by mistake

Oh no I'm highly satisfied with this place Service may be if I Said I'm not satisfied that by mistake
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5

Sandeep

Tyler was awesome!! He explained everything clearly

Tyler was awesome!! He explained everything clearly
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5

HADM

These gentlemen took the time to explain to me in a way I could understand with out being condescending. They listened. I told t ...

These gentlemen took the time to explain to me in a way I could understand with out being condescending. They listened. I told them how I financially handled repairs. So the told me the next item to be done at next visit and at what intervals. Because your employees did not use pressure, scare tactics etc I will be back. They all were above and beyond polite. Thank you.
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5

Chuckg

My favorite employee at Valvoline is Chuck. He is awesome! However, he wasn't available to work on my car this time. This visit, ...

My favorite employee at Valvoline is Chuck. He is awesome! However, he wasn't available to work on my car this time. This visit, there were several others that did the work I needed. This is not surprising since I believe it takes several people to do the job that awesome Chuck does. The service began with a greeting from a much older person named Bill. Bill was urgently called to bay 4, so I didn't see him after the greeting. My guess is that it had something to do with plumbing since someone said that Bill was cleaning some pipes? An assistant manager named Jesus Cornelia Alexander Rivas De Nodeporto Meo, took over for Bill. I believe he was a Trump supporter since he continually did Trump impersonations. No deporto Meo quickly had a couple other employees complete my tire rotation while he stood by making sure that they did the job. He soon disappeared though, when a pretty woman needed assistance. Nate was the final person to talk with me. He was very friendly. In fact, he kept trying to give me his mothers phone number. Anyway...great visit!
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5

Anonymous

Every one was nice and very helpful

Every one was nice and very helpful
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5

J.Autore

Staff was attentive, engaged in conversation, not pushy but did recommend and inform me of potential additional services needed.

Staff was attentive, engaged in conversation, not pushy but did recommend and inform me of potential additional services needed.
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5

Scott

Always a great experience.

Always a great experience.
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5

Alex

Speed of service

Speed of service
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5

johndan

Easy, comprehensive, friendly and professional.

Easy, comprehensive, friendly and professional.
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5

Buick babe

I love the prompt service, honest assessment and knowledgeable and friendly staff. Every employee I dealt with went above and b ...

I love the prompt service, honest assessment and knowledgeable and friendly staff. Every employee I dealt with went above and beyond my expectations. Bill and Austin are great!
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5

VAGRINGO

I started coming there after a bad situation with Jiffy Lube. All the staff at the centreville store are friendly nice and recon ...

I started coming there after a bad situation with Jiffy Lube. All the staff at the centreville store are friendly nice and recongnize me and my vehicle.Austin is spot on with his recommendations and fixes. With his knowledge I have been able to get repairs done at better rates and with less chances of a mechanic doing the wrong work.
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5

Josef

Very friendly service. Staff was awesome with no pressure to purchase things..left that feeling in my control. And I like that I ...

Very friendly service. Staff was awesome with no pressure to purchase things..left that feeling in my control. And I like that I can sit in my vehicle threw the whole thing.
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5

Anonymous

I all ways had good experience , no problems after the visit

I all ways had good experience , no problems after the visit
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5

Juanita

Bill's customer service delivery was outstanding. He explained exactly what was going on......awesome experience.

Bill's customer service delivery was outstanding. He explained exactly what was going on......awesome experience.
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5

Rose

Great service in general and I can count on being out of there within 30 minutes. Everyone who works there are very courteous a ...

Great service in general and I can count on being out of there within 30 minutes. Everyone who works there are very courteous and pleasant.
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5

BullSmasher

Courteous and professional technicians

Courteous and professional technicians
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5

LauraS

The staff was extremely friendly and helpful. They did exactly what I needed and had me on the road in just minutes.

The staff was extremely friendly and helpful. They did exactly what I needed and had me on the road in just minutes.
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5

Kiri C

Fast and courteous service. People were helpful and informative.

Fast and courteous service. People were helpful and informative.
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5

Elizabeth C

Staff was friendly and explained everything to me

Staff was friendly and explained everything to me
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5

Richard G.

got in fast. job done right. told of problems but not pressured to buy any solutions. courteous staff that communicated clearly. ...

got in fast. job done right. told of problems but not pressured to buy any solutions. courteous staff that communicated clearly. didn't take long.
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5

Uvacurry

I like the manager. He runs a tight shop

I like the manager. He runs a tight shop
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5

Warren T

Great customer service with good prices i really felt they were trying to help me and not just want my money

Great customer service with good prices i really felt they were trying to help me and not just want my money
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4

XYZ

There is always room for improvement.

There is always room for improvement.
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4

Toyota girl

Don't like/trust the pressure to purchase other services

Don't like/trust the pressure to purchase other services
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5

Tsaa

Excellent customer service, great staff.Bill and Tyler are awesome to work with

Excellent customer service, great staff.Bill and Tyler are awesome to work with
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5

Dave B.

Technical expertise and great customer service. The team was very friendly from Austin who helped me all the way to the manager ...

Technical expertise and great customer service. The team was very friendly from Austin who helped me all the way to the manager on duty.
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5

KD

Austen was very nice and took care of us quickly and effectively. Thanks!!

Austen was very nice and took care of us quickly and effectively. Thanks!!
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5

Mike L

I visited the Centreville VA location. The person i spoke with was very respectuful and courtious. He explained everything and ...

I visited the Centreville VA location. The person i spoke with was very respectuful and courtious. He explained everything and gave me an honest expectation of how long things would take. He recomended services that i need now and ones that could wait. I have also visited your Sterling location and all places function at a high level. ALL your employees have all been very respectful and knowledgeable. Your customer service is excellent!
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5

onelove_sebi

Not only did I get an oil change but I also got recommendations of what to fix soon before they break

Not only did I get an oil change but I also got recommendations of what to fix soon before they break
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4

Job vasquez

Because is the fist time.

Because is the fist time.
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5

Jeff

They gave me a quote and honored it.

They gave me a quote and honored it.
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5

CTS-V

Bill and his staff are extremely friendly and knowledgeable. they have never pressured me into buying extra services but they a ...

Bill and his staff are extremely friendly and knowledgeable. they have never pressured me into buying extra services but they always let me know what is recommended and due on my vehicle for future visits which is pleasant compared to other lube shops.
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5

Rashaad B.

All the technicians were very friendly, knowledgeable and helpful during this visit. They didn't make me feel as if I had to do ...

All the technicians were very friendly, knowledgeable and helpful during this visit. They didn't make me feel as if I had to do something or purchase something; let me make all the choices.
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5

Debi

Knowledgeable staff, fast service, no wait time.

Knowledgeable staff, fast service, no wait time.
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5

Shogun

Bill was an excellent service man...nice, knowledgeable and professional. Pricing is also fair in today's market.

Bill was an excellent service man...nice, knowledgeable and professional. Pricing is also fair in today's market.
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5

ProM

They spotted my engine excess heating immediately, fixed and replaced my radiator tube leak very promptly at a very reasonable p ...

They spotted my engine excess heating immediately, fixed and replaced my radiator tube leak very promptly at a very reasonable price.
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5

mouky

good job

good job
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5

Dav

Staff is always kind and truthful. Jiffy lube once lied to us. Charged for work not done. Will never go back.

Staff is always kind and truthful. Jiffy lube once lied to us. Charged for work not done. Will never go back.
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5

Youngyu

Love getting my oil changey there

Love getting my oil changey there
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4

Nembelg

first time added too much oil, had to wait for them to drain. Added synthetic oil...too little..had to go refill can twice. fina ...

first time added too much oil, had to wait for them to drain. Added synthetic oil...too little..had to go refill can twice. finally got it right. Took too long.
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4

Shaho J

I have been going to the Valvoline in Centreville VA, for years. They treat my truck and me with the up most professionalism an ...

I have been going to the Valvoline in Centreville VA, for years. They treat my truck and me with the up most professionalism and curtiousy. I will continue to go back and recommend to my friends and family
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5

hurry

THey do complete the oil and oil filter change and tire pressure fill out quickly.

THey do complete the oil and oil filter change and tire pressure fill out quickly.
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5

Ben H

I've been going to this Valvoline for a while now, and I've always had a good experience. It is always very quick, the technicia ...

I've been going to this Valvoline for a while now, and I've always had a good experience. It is always very quick, the technicians are friendly and honest with me. It's a refreshing atmosphere in light of how this is not true at many car places!
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5

Guy

Always quick friendly and easy

Always quick friendly and easy
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5

Anonymous

Fast and reliable service.

Fast and reliable service.
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5

Anonymous

The belt service was done incredibly fast. Far faster than they even estimated. It solved the cold start squeal I had. Really ...

The belt service was done incredibly fast. Far faster than they even estimated. It solved the cold start squeal I had. Really happy.
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5

Carlos G.

The staff is great. They're courteous and respectful. They are also very knowledgeable.

The staff is great. They're courteous and respectful. They are also very knowledgeable.
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5

Sandman

Nathan was excellent!!

Nathan was excellent!!
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5

Dhank

Great people. Experienced people

Great people. Experienced people
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5

Bobby H.

Great management and great team looking out for my car and keeping it running.

Great management and great team looking out for my car and keeping it running.
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4

Firewolf448

The personnel at this store are professional, courteous, and effecient. Over time, a client becomes familiar with the staff and ...

The personnel at this store are professional, courteous, and effecient. Over time, a client becomes familiar with the staff and that makes for great reporte. It makes for honesty. No hard sell.
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5

Sam w

Great staff The manager Bill is easy to work with.

Great staff The manager Bill is easy to work with.
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5

Anonymous

Everyone theres are very friendly, professional they get the job done in minutes. I have being going to this particular location ...

Everyone theres are very friendly, professional they get the job done in minutes. I have being going to this particular location for while.
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5

Renee Chicago

Great customer service, knowledgeable staff

Great customer service, knowledgeable staff
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5

Su H.

The latch to open the hood from the interior of my car had recently broken off but Austen was very helpful and patient with me, ...

The latch to open the hood from the interior of my car had recently broken off but Austen was very helpful and patient with me, while he fixed it. I thought it would be impossible to open the hood again, without totally replacing the cable. But Austen worked his magic and the hood popped open! I was so grateful!
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5

Honda Man

Bill was very helpful and genuine. I felt like I could trust him. He was very kind even though I pooped on his day when I told h ...

Bill was very helpful and genuine. I felt like I could trust him. He was very kind even though I pooped on his day when I told him it will be snowing on his day off tomorrow. Ha
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5

Karen S

Friendly service. They checked additional items that I had inquired about. Such as, battery check, tire pressure, and fluids ch ...

Friendly service. They checked additional items that I had inquired about. Such as, battery check, tire pressure, and fluids check. Staff brought to my attention about the air filter needed replacement. Very thorough. I recommend their service.
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4

CCarter

Everything overall went well.I recommend adding a loyalty program which would include referral bonuses. I have referred my frien ...

Everything overall went well.I recommend adding a loyalty program which would include referral bonuses. I have referred my friends and family.
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4

Value customers

Pricing plus coupon combined it almost others places not much differences offers the same price and quality

Pricing plus coupon combined it almost others places not much differences offers the same price and quality
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5

Bert H

Pretty quick and friendly. Was upset didnt have coupon for more money off and that you do not price match.

Pretty quick and friendly. Was upset didnt have coupon for more money off and that you do not price match.
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5

GI

The gentleman helping me was very personable and helpful. I always take my truck here when I don't feel like crawling under it. ...

The gentleman helping me was very personable and helpful. I always take my truck here when I don't feel like crawling under it. Never been disatisfied with anything.
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5

ML Acura

Quick and efficient. The techs also showed me other indicators of maintenance I may need. They didn't try to sell, just inform. ...

Quick and efficient. The techs also showed me other indicators of maintenance I may need. They didn't try to sell, just inform. I like that.
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5

Cpatterson

Fantastic customer service. The best I have received. I will make sure to get my cars serviced here from now on.

Fantastic customer service. The best I have received. I will make sure to get my cars serviced here from now on.
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5

Anonymous

The gentleman that oversaw the oil change team was excellent. Explained everything and was incredibly helpful.

The gentleman that oversaw the oil change team was excellent. Explained everything and was incredibly helpful.
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5

JT

The Centreville, VA, team has been extremely helpful over the years. I trust my Lexus with them completely. Greatly prefer thi ...

The Centreville, VA, team has been extremely helpful over the years. I trust my Lexus with them completely. Greatly prefer this valvoline team over jiffy lube.
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5

Charlotte W

Super nice, and they didn't carry my air filter but said if I bought one elsewhere they would install for free and they kept goo ...

Super nice, and they didn't carry my air filter but said if I bought one elsewhere they would install for free and they kept good on that promise. I only go to Valvoline due to service like this.
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4

NBR

The staff was extremely friendly, and I really appreciate that. The reason why I wasn't highly satisfied with my experience was ...

The staff was extremely friendly, and I really appreciate that. The reason why I wasn't highly satisfied with my experience was 1) I felt like they were judging me for not upgrading to the highest quality of oil. 2) when I told them I didn't want a new cabin filter they were kind of almost upset I didn't choose to get one. And 3) I'm a 23 year old female, I have no idea what some of the terms he's using are. I felt like he was so used to saying the same thing over and over that when I asked him to explain it to me it kind of threw him off. And again that's nothing against the technician, he knows his stuff I just wish I knew mine.
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5

Heather J.

The staff was wonderful. Genuinely friendly and did not seem fake. This was my first visit and they explained the entire process ...

The staff was wonderful. Genuinely friendly and did not seem fake. This was my first visit and they explained the entire process very well. I like the idea of a drive through process so you can be there for the entire thing.
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5

Amir M

Very happy with the service I received. I will come back here for the next one.

Very happy with the service I received. I will come back here for the next one.
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5

Valvcustomer

Great communication and efficiency

Great communication and efficiency
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5

Anonymous

I appreciated sticking to the job at hand and not being pressured into other services.

I appreciated sticking to the job at hand and not being pressured into other services.
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4

Anonymous

They charge extra for my filter

They charge extra for my filter
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5

TL

Staff was thorough, competent and friendly. Bill, the manager, was great to deal with.

Staff was thorough, competent and friendly. Bill, the manager, was great to deal with.
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5

MikeR

I've been coming here for years now and will definitely be back! Bill was quick, friendly, professional, and very thorough.

I've been coming here for years now and will definitely be back! Bill was quick, friendly, professional, and very thorough.
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4

Jay

I would really be highly satisfied if the pricing is more competitive. The price is a bit high compared to other organizations.

I would really be highly satisfied if the pricing is more competitive. The price is a bit high compared to other organizations.
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5

Bert

Excellent service with no extraneous stuff at a very reasonable price. Speed is always valuable to me.

Excellent service with no extraneous stuff at a very reasonable price. Speed is always valuable to me.
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5

SteveW

Quality staff who take time to be thorough

Quality staff who take time to be thorough
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5

Claypool

The workers and manager were great. Excellent service.

The workers and manager were great. Excellent service.
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5

Susan M.

I have been taking both my vehicles here for years. The employees are always courteous and friendly and provide me excellent ser ...

I have been taking both my vehicles here for years. The employees are always courteous and friendly and provide me excellent service. They are patient and explain everything thoroughly when I inquire about issues or problems.
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5

Jroy

Car was taken care of quickly, I saw people communicating and the manager on duty letting me know my vehicle might need new tire ...

Car was taken care of quickly, I saw people communicating and the manager on duty letting me know my vehicle might need new tires soon which i appreciate!
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5

Mike S

Quick and easy service

Quick and easy service
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5

RonS

The pleasant greeeting by the technician Austen was a good start. I mentioned to him that this first visit was confusing to me ...

The pleasant greeeting by the technician Austen was a good start. I mentioned to him that this first visit was confusing to me in that the drive up to the bay doors was not clearly understandable. Initially I was in a line that actually for vehicles getting state inspections done by the gas station next door. I mentioned that the sign for Valvoline customer does not clearly iindicate where to go.
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5

Mary-Rose A

Every time I go to the Valvoline, I learn more about the operation of the business. The staff has always been thorough and kind ...

Every time I go to the Valvoline, I learn more about the operation of the business. The staff has always been thorough and kind. But, as we chat, I've learned that it's a local family owned/operated business, which I prefer to patronize over a mega company. I also love that you have women working in the business who are experts as well. So, in addition to the excellent work performed, your business fits with my goals and personal ideals.
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5

Mandy

The service person that spoke to me fully and clearly explained what was being done to my car (checking lights, oil filter check ...

The service person that spoke to me fully and clearly explained what was being done to my car (checking lights, oil filter check and change, etc). He also explained the services my car should have done soon, he also used pictures on his computer screen to show me including the time it would take to complete the work.
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5

Peggy G

I was greeted by friendly employees who asked what I needed and then told me how long it would take, inviting me to either sit i ...

I was greeted by friendly employees who asked what I needed and then told me how long it would take, inviting me to either sit inside or wait in my car. I was quickly given the option of several other services after my car had been evaluated. There was no pressure at all; I took advantage of one additional service. Service was speedy, friendly and then I was on my way. Top notch service.
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5

MS

Very good service, people explained to me what was being worked on

Very good service, people explained to me what was being worked on
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5

Diaz

I pulled in as soon as I arrived and was greeted immediately. The service did not take long and I was let known of leaks I was n ...

I pulled in as soon as I arrived and was greeted immediately. The service did not take long and I was let known of leaks I was not aware my vehicle had. Great job overall.
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5

Rosarado

The guys were very helpful in letting me know what was wrong with my car. I wish I knew more about my car myself but I always tr ...

The guys were very helpful in letting me know what was wrong with my car. I wish I knew more about my car myself but I always trust the guys at valvoline. They even let me see the problem for myself. Their assistance was perfect even though I came in 20 mins before close which I apologize for.
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5

Marcus P

They service was great and fast

They service was great and fast
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4

AmyD

I know it sounds picky, but I would like the car vacuumed and windows washed. Service was great!

I know it sounds picky, but I would like the car vacuumed and windows washed. Service was great!
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5

Anonymous

Been coming here since I bought my car

Been coming here since I bought my car
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5

JodiJ

Just received a top off of fluids due to dashboard lights. CSR gave me a recommendation of when to return for a full service.

Just received a top off of fluids due to dashboard lights. CSR gave me a recommendation of when to return for a full service.
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5

Challenging Consumer 33

Knowledgeable staff. Pushed for additional service, but did not persist.Quick, Efficient.

Knowledgeable staff. Pushed for additional service, but did not persist.Quick, Efficient.
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5

Mig

First visit, very fast service.

First visit, very fast service.
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5

Judy L

Very friendly and competent!Fast service........great!Highly recommend Bill!!!

Very friendly and competent!Fast service........great!Highly recommend Bill!!!
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5

pcovert

I needed a new battery and windshield wipers. I first went to the closest Advanced Auto to buy the parts and to the job on my o ...

I needed a new battery and windshield wipers. I first went to the closest Advanced Auto to buy the parts and to the job on my own. After a terrible experience there, I returned the parts and made my way to Jiffy Lube frustrated. Before I got to Jiffy Lube I remembered the positive experience I had a the Centreville Valvoline a few weeks before for an oil change. So I decided to go there instead, and I'm really glad I did. Austen was the individual I worked with both times. This most recent time Aaron helped him out as well. I don't usually do customer survey, but after the experience I had I felt like it needed to be noted. Austen's professionalism and customer service was great. Advanced Auto could learn a lot from him. Because of the job he did, both my car and my wife's car will only be serviced at Valvoline. And I will now recommend you guys to family and friends as well.
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5

Daafer

They were knowledgeable and efficient

They were knowledgeable and efficient
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5

Pg

Fast service, the gentleman was nice and helpful.

Fast service, the gentleman was nice and helpful.
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5

Nate

The team was very kind and always asked everything so politely will always come to Valvoline for every service

The team was very kind and always asked everything so politely will always come to Valvoline for every service
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5

Karen

The service was so good took another car there the next day. A s. I had taken another car to another' station due to coupon but ...

The service was so good took another car there the next day. A s. I had taken another car to another' station due to coupon but they said there was a problem with the oil pan. This Valvoline was able to handle the problem and was no extra charge. Will bring other car in too
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5

Paul C

Service is done quickly

Service is done quickly
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5

Gerald S

I've been going to this Valvoline Instant Oil Change location (Cenreville, VA) for approximately 7 years and have always left co ...

I've been going to this Valvoline Instant Oil Change location (Cenreville, VA) for approximately 7 years and have always left completely satisfied with the outstanding level of service from the manager Bill and his team of technicians. Bill and I discuss how the Buffalo Bills are a better team than the Washington Redskins (inside joke between Bill and I). Kudos to the whole Centreville Team. I appreciate their assistance each and every time. Thank you and Happy Holidays. Kim and Gerald Suffoletta
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5

Franki C

Everyone was so helpful and friendly.

Everyone was so helpful and friendly.
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5

Doug K

This is the second time I have used this Valvoline location. I brought my wife's Tahoe a month ago and had a GREAT experience. I ...

This is the second time I have used this Valvoline location. I brought my wife's Tahoe a month ago and had a GREAT experience. I felt the prices were more than fair with the services provided.
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5

S Mc

Always satisfiedJoe is the man... keeps his guys cranking us out

Always satisfiedJoe is the man... keeps his guys cranking us out
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5

Elaine C

Great experience from start to finish. Employees were friendly. No high pressure sales.

Great experience from start to finish. Employees were friendly. No high pressure sales.
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5

TBURKE72

Provided quick and honest inspection and assessment of my vehicle's condition and road worthiness (was about to drive on 2500 mi ...

Provided quick and honest inspection and assessment of my vehicle's condition and road worthiness (was about to drive on 2500 mile road trip).
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5

Jeff S.

I have used your service for years. The staff is always friendly and courteous. I think of them as friends. They always give goo ...

I have used your service for years. The staff is always friendly and courteous. I think of them as friends. They always give good advice and are glad to see each member of my family.
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5

Happy Customer

Store Manager took care of my oil change. He was extremely patient, explained everything. My best oil change experience so far.

Store Manager took care of my oil change. He was extremely patient, explained everything. My best oil change experience so far.
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5

James L

courteous and professional. quick service

courteous and professional. quick service
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5

jane b

I came in to have my tires, oil, and the radiator checked before I traveled. the tech asked if my wipers were ok. I said to chan ...

I came in to have my tires, oil, and the radiator checked before I traveled. the tech asked if my wipers were ok. I said to change them, and he did. I appreciate the care I get.
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5

Chucky N

Good and quick service.

Good and quick service.
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5

Barbara L.

Quick and Friendly service

Quick and Friendly service
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5

Diana C

Staff was very friendly and knowledgeable.

Staff was very friendly and knowledgeable.
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5

PhaydnBear

Jesus was very knowledgeable. He had an answer for every question I had and explained clearly and thoroughly everything so it w ...

Jesus was very knowledgeable. He had an answer for every question I had and explained clearly and thoroughly everything so it was easy to remember. I also asked, for the recommended services, that Jesus mark which were more important and he was more than happy to do so. I will recommend this Valvoline center to anyone I know thanks to service as I have received at each visit.
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5

Ellen

People were courteous, professional and respectful of time as always.

People were courteous, professional and respectful of time as always.
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5

Larry

The entire process was very smooth and didn't take long. And the price was very good.

The entire process was very smooth and didn't take long. And the price was very good.
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5

K F

Quick, competent, no pressure

Quick, competent, no pressure
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5

K. STEVENSON

Tyler,as well as the other staff are VERY accommodating, personable and knowledgeable. They went out of their way to fix a light ...

Tyler,as well as the other staff are VERY accommodating, personable and knowledgeable. They went out of their way to fix a light harness. This shop ALWAYS goes the extra mile to satisfy the customer. It's because of them i keep returning to valvoline.
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5

Amir B

Austen who handled the whole process was very friendly, highly knowledgeable, quick and recommended other services and products ...

Austen who handled the whole process was very friendly, highly knowledgeable, quick and recommended other services and products in professional way.
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5

Denny C.

I normally do oil changes myself but currently do not have the facilities to do so. I have been using the Valvoline Instant Oil ...

I normally do oil changes myself but currently do not have the facilities to do so. I have been using the Valvoline Instant Oil Change facility for both of my vehicles for the last 8 months and have had excellent service by the staff at this location. I have dealt with different people almost every time and they have all been friendly, courteous and professional when doing the specified work on my vehicles.
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5

Vin D

Because the guys are very fast in inspecting the vehicle and they clearly explain the problems and also tell us the solutions ...

Because the guys are very fast in inspecting the vehicle and they clearly explain the problems and also tell us the solutions to fix them
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5

Mike V.

I've been going to Battlefield BP for about a year now and have noticed that my vehicle has just not been the same after the fir ...

I've been going to Battlefield BP for about a year now and have noticed that my vehicle has just not been the same after the first couple of months. The only reason I went to them is because I found a coupon from Planet Super Saver . com and was able to get three oil changes for $20. What a deal right? Not at the expense of my vehicle it isn't. Thank you to you and your service technicians for a Job Well Done. I will be sure to return in 3000 Miles. Satisifed Customer,Mike Venable
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5

Steves

Friendly staff. Quick. Efficient

Friendly staff. Quick. Efficient
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5

Kathyy

The team was extremely friendly and very polite.

The team was extremely friendly and very polite.
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5

Aman M.

Service was great. Parts were available and I was out of there no time. No complications at all.

Service was great. Parts were available and I was out of there no time. No complications at all.
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5

EmT

Great customer service; took the time to explain what they were doing; quick and efficient.

Great customer service; took the time to explain what they were doing; quick and efficient.
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5

Elysia G

The Customer service was great and they were very clear and made it easy to understand when explaining things to me. I appreciat ...

The Customer service was great and they were very clear and made it easy to understand when explaining things to me. I appreciate the help from both Tyler and Ashley, they were very kind and professional.
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4

Steve B

The last time I was in this store I had a trans service and the tech spilled all over the engine. Everyone sort of thought it wa ...

The last time I was in this store I had a trans service and the tech spilled all over the engine. Everyone sort of thought it was funny. I had to go home and clean my engine. I am a very good at working on my own stuff.
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5

ROrr

There is no b.s. when I go there. They do what they need to in an appropriate amount of time and are very clear about prices and ...

There is no b.s. when I go there. They do what they need to in an appropriate amount of time and are very clear about prices and direct about what they are doing.
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5

Melanie J.

The gentleman helping me was very knowledgeable and helpful, explaining in layman's terms what I needed. Awesome friendliness a ...

The gentleman helping me was very knowledgeable and helpful, explaining in layman's terms what I needed. Awesome friendliness and comparability !
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5

Anon

Great work and a quick stop. Just like always

Great work and a quick stop. Just like always
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5

Bianca

workers were very polite and gave us a good deal. happened to be one of my friends working and that was not the originial reason ...

workers were very polite and gave us a good deal. happened to be one of my friends working and that was not the originial reason we went. Super fast service.
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5

Donna B

I have used other centers and this location is by far the best. They clearly have a system in place that works and I like going ...

I have used other centers and this location is by far the best. They clearly have a system in place that works and I like going to this location because I know they will get the job done and I'll be on my way in minutes. Excellent staff and very professional.
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5

Sue M.

I bring two of my vehicles here regularly. I'm always greeted by friendly staff and treated with care and respect, no matter wh ...

I bring two of my vehicles here regularly. I'm always greeted by friendly staff and treated with care and respect, no matter what questions I ask or what service I am seeking.
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5

TRS

Quick, friendly, knowledgable

Quick, friendly, knowledgable
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4

Mitch A

I was satisfied

I was satisfied
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5

susanb

They replaced the batter and did a good job.

They replaced the batter and did a good job.
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5

Alan M.

Everyone was great. Very informative and friendly.

Everyone was great. Very informative and friendly.
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5

Paula E

Austin has serviced all our cars. He is honest and listens to what our concerns are. He is very knowledgeable and has manners to ...

Austin has serviced all our cars. He is honest and listens to what our concerns are. He is very knowledgeable and has manners to work with customers. We have been using this location since the day it opened with Bill. He is a super guy too!
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5

Janice J

Everyone was very attentive and polite.

Everyone was very attentive and polite.
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5

Dw

Customer service is on point love the guys there

Customer service is on point love the guys there
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5

GS

Very friendly service. No pressure.

Very friendly service. No pressure.
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4

Richard G.

Had to wait 30 minutes. No big deal, though. Someone who came later got in before me. But again, no big deal.

Had to wait 30 minutes. No big deal, though. Someone who came later got in before me. But again, no big deal.
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5

Jason A

Staff was very professional and courteous.

Staff was very professional and courteous.
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5

Anonymous

Austin & Xavier are both friendly and courteous. Excellent customer service!

Austin & Xavier are both friendly and courteous. Excellent customer service!
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5

Laura M

Always a welcoming and friendly atmosphere.

Always a welcoming and friendly atmosphere.
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4

DouglasM

To be highly satisfied I would had had to receive some kind of discount that I was unaware of and that they simply provided give ...

To be highly satisfied I would had had to receive some kind of discount that I was unaware of and that they simply provided given that I was a returning customer. Could the personnel have been any nicer or more professional? No, they were fabulous! Could the price have been better? Yes, I recognize that I am paying for convenience but $43 for a conventional oil change is steep. I am willing to pay this because I value the speed at which I can get the job done. No appointment, and typically no waiting. I will be back!
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4

MT

Nothing specific....the technician servicing under the hood, left a few things out of place.

Nothing specific....the technician servicing under the hood, left a few things out of place.
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5

M V

Great friendly service. Service team was very efficient and organized.

Great friendly service. Service team was very efficient and organized.
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4

stan77

Had to wait a few minutes but it was fine.

Had to wait a few minutes but it was fine.
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5

Frank M

Courteous, timely and efficient service. Keep up the great work.

Courteous, timely and efficient service. Keep up the great work.
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5

banks7484

Very friendly & knowledgeable staff. Quick service and good recommendations

Very friendly & knowledgeable staff. Quick service and good recommendations
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5

Lance G.

Service personnel were professional, friendly, and knowledgeable. I was impressed how the employees used a verbal verification p ...

Service personnel were professional, friendly, and knowledgeable. I was impressed how the employees used a verbal verification process when they were working on the vehicle to ensure synchronization and safety. Also, the main salesperson was excellent--great job without pressuring me with "up sells." Overall, a thumbs up--thanks.
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5

RebekahH

I received above-and-beyond expected attention and care. Austen was perceptive enough to know that I wanted to understand as muc ...

I received above-and-beyond expected attention and care. Austen was perceptive enough to know that I wanted to understand as much as possible about my car, and he patiently went way out of his way to explain and demonstrate everything clearly (even though I arrived 7 minutes before closing). Every experience with valvoline is a wow-they-are-really-good-at-customer-service experience, but Austen made this past time even more so than usual.
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5

Lvdh

The staff is always professional and extreemly nice. I have been coming to this location for years, even though the faces change ...

The staff is always professional and extreemly nice. I have been coming to this location for years, even though the faces change from time to time the level of service is still top notch. Thank you for your continued high quality service.
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5

DebC

Excellent crew. Everyone worked flawlessly together. I was treated respectfully even when I needed explainations on suggested ma ...

Excellent crew. Everyone worked flawlessly together. I was treated respectfully even when I needed explainations on suggested maintenance. I will continue using Valvoline! Awesome to see a female on the team as well! Great job to everyone there!
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5

EllenD

The technician on duty (Bill) always does a great job!

The technician on duty (Bill) always does a great job!
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5

Anonymous

keep up the good work

keep up the good work
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5

DonteGoSkins

Bill helped out a lot, my g35 runs alot better and smoother, no more late throttle response!

Bill helped out a lot, my g35 runs alot better and smoother, no more late throttle response!
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5

66bound

Excellent service, very knowledgeable

Excellent service, very knowledgeable
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5

Samiip

Austen and Ashley were both extremely great. Austen had fantastic communication skills and delivered excellent service. He expla ...

Austen and Ashley were both extremely great. Austen had fantastic communication skills and delivered excellent service. He explained everything to me very well. Both Ashley and Nate provided fast and efficient service. Thanks to all three of these guys I had a great experience today!
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5

Ka

Austen was so professional and very knowledgable

Austen was so professional and very knowledgable
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5

Vagregg - Returning customer.

Experience of the team!!

Experience of the team!!
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5

Smanders

Jesus let me know everything that needed service but did not pressure me to obtain the services at Valvoline. That was the reaso ...

Jesus let me know everything that needed service but did not pressure me to obtain the services at Valvoline. That was the reason I ultimately left Jiffy Lube, so I really appreciate the "no pressure" attitude at VIOC.
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5

Derek K

Great down to earth people. Very professional in all aspects!

Great down to earth people. Very professional in all aspects!
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5

ChuckG

The staff, though ugly, were very friendly and knowledgeable. The service was quick! Two managers, Bill and Jesus both got into ...

The staff, though ugly, were very friendly and knowledgeable. The service was quick! Two managers, Bill and Jesus both got into my car to reset my oil light. I thought that Jesus should have let me get out before sitting on my lap, but he seemed extremely friendly.
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5

M.

good customer service - personable interactions, informative and minimum pressure to make sales ( I get it though sales are nece ...

good customer service - personable interactions, informative and minimum pressure to make sales ( I get it though sales are necessary)
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5

Ari

Great crew, always feel welcome when i come in.

Great crew, always feel welcome when i come in.
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5

DaveB

This was my second visit in one day because I wanted to have my check engine light evaluated and some light bulbs replaced. Bil ...

This was my second visit in one day because I wanted to have my check engine light evaluated and some light bulbs replaced. Bill noticed me pulling up and came out to my vehicle to see what was needed. He said he could analyze the data from the check engine light which he did- loose gas gap. I reinserted the gas cap and as I drove away, the light went out. NOTE: It had been on for over a month. While I was there I replaced a couple bulbs on the vehicle as well. Great service as always.
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5

SheriK

The staff was friendly and the service was quick.

The staff was friendly and the service was quick.
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5

Aaron T.

Polite and knowledgeable staff. The work was done quickly and I was informed as to any issues with my vehicle.

Polite and knowledgeable staff. The work was done quickly and I was informed as to any issues with my vehicle.
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5

Tara G

Staff was great

Staff was great
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5

Cent20120

The person that helped was very polite and professional. Very knowledgeable. Definitely knew his subject matter. I was questioni ...

The person that helped was very polite and professional. Very knowledgeable. Definitely knew his subject matter. I was questioning going back after my last there, but now I will be going back to Valvoline.
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5

Mary M

It was very easy and the staff very friendly

It was very easy and the staff very friendly
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5

me

Fast and no waiting time

Fast and no waiting time
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5

Bobby H.

Great place and I can stay in my car and not be pressure sold services I didn't need for my car.

Great place and I can stay in my car and not be pressure sold services I didn't need for my car.
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5

Petosh

The crew is always professional and efficient. The teamwork is entertaining too.

The crew is always professional and efficient. The teamwork is entertaining too.
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5

Steve

I enjoy the banter back and forth between staff as their getting the job done. They're professional but fun and they work well t ...

I enjoy the banter back and forth between staff as their getting the job done. They're professional but fun and they work well together to get me out quickly.
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4

Dee

Great customer service

Great customer service
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5

SAli

Excellent staff. They have proven to be honest, reliable and very quick!

Excellent staff. They have proven to be honest, reliable and very quick!
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5

Jane B.

I trust the workers. Bill. M., who have worked on my cars was there and I value his expertise. He has a nice manner about him.

I trust the workers. Bill. M., who have worked on my cars was there and I value his expertise. He has a nice manner about him.
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5

Kathy

Courteous, knowledgeable and friendly. Have been to this location for years. Very satisfied.

Courteous, knowledgeable and friendly. Have been to this location for years. Very satisfied.
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5

Liz

Great customer service

Great customer service
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4

vanessa p

I ended up having to purchase additional items for my car that I did not anticipate purchasing. I didn't feel pressured to purch ...

I ended up having to purchase additional items for my car that I did not anticipate purchasing. I didn't feel pressured to purchase, but it was more expensive than I thought it would be.
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5

O. Hanna

everytime I walk in that store, I get a super service. I stopped going to Jiffy Lube a long time ago, just because of the qualit ...

everytime I walk in that store, I get a super service. I stopped going to Jiffy Lube a long time ago, just because of the quality of service I receive in that valvoline shop
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2

Unhappy customer

Groupon coupons are fraud. Your statements are not clear and deceiving.

Groupon coupons are fraud. Your statements are not clear and deceiving.
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5

MattS

Great service people, friendly and knowledgeable.

Great service people, friendly and knowledgeable.
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5

timmoe

The assistant manager was very courteous and knowledgeable. I believe his name was Bill?

The assistant manager was very courteous and knowledgeable. I believe his name was Bill?
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5

Tom

Quick, easy, professional service.

Quick, easy, professional service.
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4

jeretv

The Asst. Manager on duty commented to the tech that Groupons weren't allowed after 6pm, and commented that they could still do ...

The Asst. Manager on duty commented to the tech that Groupons weren't allowed after 6pm, and commented that they could still do the change. Later, he commented that because of the Groupon, they were working for free. Not a great way to make a customer feel welcome. If they are open till 7pm, then they should be ready to handle people minutes from closing time. I only purchased the Groupon because the service is terribly expensive at regular price. I'm not sure that I will be back.
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5

Irene H

Quick. Friendly. Good communication. Not pushy

Quick. Friendly. Good communication. Not pushy
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4

Jared M

I was satisfied with my experience at this Valvolinr Instant Oil Change.

I was satisfied with my experience at this Valvolinr Instant Oil Change.
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5

Anonymous

Very good service. Keep it up.

Very good service. Keep it up.
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5

Tkhall

Very quik knowledgeable and conveinient

Very quik knowledgeable and conveinient
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5

Kathleen

Courtesy of staff and speed of service. Still a little nervous about using this type of service after the investigation of Jiffy ...

Courtesy of staff and speed of service. Still a little nervous about using this type of service after the investigation of Jiffy Lube.
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5

Chelsea

My CSA did a fantastic job balancing my tires in a timely manor

My CSA did a fantastic job balancing my tires in a timely manor
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4

Sabresfan61

A little pushy with extra services. Air filter prices were a little high, but i was in a hurry this particular afternoon. No c ...

A little pushy with extra services. Air filter prices were a little high, but i was in a hurry this particular afternoon. No complaints, love this location.
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4

C Carter

Pressure to upgrade the oil type.

Pressure to upgrade the oil type.
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5

PR Fairfax

Fast, efficient, knowledgeable

Fast, efficient, knowledgeable
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5

no

don't have to wait.

don't have to wait.
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5

Keith Bussey

The staff was wonderful esp the guy that assisted me! Love the team spirit they conveyed with each other. Will definitely return ...

The staff was wonderful esp the guy that assisted me! Love the team spirit they conveyed with each other. Will definitely return to this location for services; I live in Woodbridge but good customer service is hard to find. Excellent job fellas!
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5

TRuss1958

Jesus and the entire team were great. very professional and polite. I was in and out in less than 15 minutes.

Jesus and the entire team were great. very professional and polite. I was in and out in less than 15 minutes.
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5

C2NOS

Friendly staff and quick services!

Friendly staff and quick services!
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5

tom

Quick Service

Quick Service
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5

TA

Staff was cool and service was excellent.

Staff was cool and service was excellent.
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5

CTS-V

1st time customer and I must say that all Personnel was very friendly and caring. Bill was exceptional. He greeted me promptly ...

1st time customer and I must say that all Personnel was very friendly and caring. Bill was exceptional. He greeted me promptly and advised me on everything that was going on with my car. When he had recommendations he never pressured me into buying them. I watched the gentlemen doing the service and they took exceptional care and time to make sure all procedures were completed. The service was exceptional, courteous and efficient. I will return.
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5

Jordan M.

Austen was awesome, as was the rest of the crew working on my car (I believe his name was Mike). There was some difficulty gett ...

Austen was awesome, as was the rest of the crew working on my car (I believe his name was Mike). There was some difficulty getting my glove compartment reconnected after replacing the cabin air filter, but I didn't even know I had one, and it had not been replaced in 90k miles. Austen, despite the difficulties, was persistent in making sure everything was fixed properly, and making sure I was happy with everything.
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5

Skeeter

Tech was friendly, knowledgeable and I don't have to leave my car

Tech was friendly, knowledgeable and I don't have to leave my car
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4

steve t

At other Valvoline places technicians checked my battery and inflated my tires. I did not see them do any of that at this locat ...

At other Valvoline places technicians checked my battery and inflated my tires. I did not see them do any of that at this location in Centreville. Also they left a dirty hand print on my white car.
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5

Dave B.

The owner on-duty creates relationships with customers that make you feel like part of the family. The staff working there is a ...

The owner on-duty creates relationships with customers that make you feel like part of the family. The staff working there is always on their toes to build relationships as well. Good team, good service, great value. BTW: I have been coming to this Valvoline since I purchased my car in 2005. I also take 3 other of my cars there as well - even though there are other establishments closer and more convenient.
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5

Mz

Great staff and honest

Great staff and honest
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5

Anonymous

In and out quick and don't have any problems with the service

In and out quick and don't have any problems with the service
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5

VerneJay

Since this was my first visit, Austen was very nice and explained what to expect doing my visit. He was very knowledgeable, an ...

Since this was my first visit, Austen was very nice and explained what to expect doing my visit. He was very knowledgeable, and took his time to show me on the computer why he recommended certain things to be done to my truck. I really appreciated that!
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5

Anonymous

I got in and out and back to work. Great customer service from Bill.

I got in and out and back to work. Great customer service from Bill.
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5

Rebecca C

Techs are ALWAYS knowledgeable and courteous. I trust them all very much. Which I cannot say is true about other car service pla ...

Techs are ALWAYS knowledgeable and courteous. I trust them all very much. Which I cannot say is true about other car service places.
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5

Centreville6724

They communicated well, were friendly, and did not pressure me. Exactly what I wanted.

They communicated well, were friendly, and did not pressure me. Exactly what I wanted.
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4

P Park

Everything was as I expected. I don't know what it would be to be "highly satisfied"

Everything was as I expected. I don't know what it would be to be "highly satisfied"
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5

Sam D

A very good manager Josh.

A very good manager Josh.
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4

Redman26

After returning home from Valvoline, I noticed several scratches on my driver side fender near the hood. The scratches were not ...

After returning home from Valvoline, I noticed several scratches on my driver side fender near the hood. The scratches were not there before my visit and were caused by negligence while using the battery testing unit. The technician that performed this test was a new employee ( I only know this because there was a manger training her on every step as she checked under my hood). I did not realize damage had been done at the time, but when I returned home I proceeded to clean the grease smudges (from their hands) off my white hood and then noticed the damage. I was extremely satisfied until dicovering the scratches and now I'm a little surprised and very aggravated that this happened, especially under the supervision of a manager.
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5

Y. Natalie

I feel like family at this shop! Everyone remembers me and takes such good care of me and my car. My Scion XA has nearly 200K mi ...

I feel like family at this shop! Everyone remembers me and takes such good care of me and my car. My Scion XA has nearly 200K miles, and it's in great shape, thanks, to be sure, because of all the TLC it receives at this location. I wouldn't trust my vehicle to anyone but the folks at Valvoline.
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5

L Liñan

They always give great customer service and are informative.

They always give great customer service and are informative.
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5

Michael N

The service and staff were amazing!

The service and staff were amazing!
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5

MHughes

Great job. happy team.

Great job. happy team.
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5

Anonymous

good service always brings to more customers

good service always brings to more customers
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5

Chris D.

Michael was very helpful in explaining what services were recommended for my vehicle and how they would help prolong engine life ...

Michael was very helpful in explaining what services were recommended for my vehicle and how they would help prolong engine life and improve gas mileage.
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5

GJAMESR

Michael is not only knowledgeable with what he does, he's also very courteous, friendly and very professional. He provided me a ...

Michael is not only knowledgeable with what he does, he's also very courteous, friendly and very professional. He provided me an excellent service.
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5

RB

Very professional and honest service as always!

Very professional and honest service as always!
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5

Doug L

Tyler was great and did not pressure me at all.

Tyler was great and did not pressure me at all.
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5

Anonymous

Greeting was pleasant and friendly. Communication was clear.

Greeting was pleasant and friendly. Communication was clear.
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5

Mike H.

Well I got the transmission service for $150. Maybe a little pricey, but my car needed it. Is there a picture of the transmissio ...

Well I got the transmission service for $150. Maybe a little pricey, but my car needed it. Is there a picture of the transmission in the waiing room? I have a Honda Accord with a trans axle trans. Mechanics were friendly and profess.
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1

Sam

I pulled in, the person asked me standard questions. Then while the oil was being changed, he told me what services my car needs ...

I pulled in, the person asked me standard questions. Then while the oil was being changed, he told me what services my car needs. Even on denying all the services he kept trying to change my mind. At one point he even said "Looks like you don't love your car man". How disrespectful is that? Next time I might go to a different Valvoline to avoid that kind of an attitude.
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5

Anonymous

The convenience of the service. No appointment necessary. No need to get out of my car. Chuck was very friendly, came out to gre ...

The convenience of the service. No appointment necessary. No need to get out of my car. Chuck was very friendly, came out to greet me. Did a great job with my car. Michael took the needs of my car very seriously but was fun and pleasant to work with. Mark obviously also did a nice job working on the underneath of my car.
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4

Tom D

I wish I could schedule the services I want online. Then when I pull up, they can scan my car and see, "oh, look, this guy alrea ...

I wish I could schedule the services I want online. Then when I pull up, they can scan my car and see, "oh, look, this guy already said he wants XYZ... and he already said no to ABC." Trying to decide while I'm sitting there and the noise of the shop and the kid pointing to a screen that says I should do this $200 transmission flush -- that answer's always going to be no. If I could plan it out online, you can give me your recommendations then, I can look up on the Hyundai website, and I can plan to allow for time for the necessary services. That would be great. Then my visit in your shop would be quicker, too, no time wasted there. Your service is great; allowing pre-selection online would make it even greater.
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5

James L.

the gentleman who serviced my car is the same who has served in the past. trustworthy and courteous. He is one of the primary re ...

the gentleman who serviced my car is the same who has served in the past. trustworthy and courteous. He is one of the primary reasons i use this shop!
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5

Gerson

Good value, knowledgeable technician.

Good value, knowledgeable technician.
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5

Paul_Andrew

The staff was amazing. Not only knowledgeable and fast, but very friendly. I am definitely recommending them!

The staff was amazing. Not only knowledgeable and fast, but very friendly. I am definitely recommending them!
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5

Awa

The crew always takes care of me and my vehicles. I come here for all of my major services and wouldn't have it any other way. J ...

The crew always takes care of me and my vehicles. I come here for all of my major services and wouldn't have it any other way. Jesus was helping me out and did an outstanding job getting my car in and out of the shop efficiently. I was highly satisfied with my service, as always.
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5

stp43

Great job, in and out.

Great job, in and out.
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5

Ella P

Jesus and Josh (not sure of the name) were fantastic as well as all the others that worked on my car. Really really pleased wit ...

Jesus and Josh (not sure of the name) were fantastic as well as all the others that worked on my car. Really really pleased with the customer service and how willing they were to explain things to me.
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5

Jason F

Jesus and Nate, the technicians, were friendly and knowledgeable. Bill, the assistant manager, took time to check in on me in th ...

Jesus and Nate, the technicians, were friendly and knowledgeable. Bill, the assistant manager, took time to check in on me in the waiting area and make sure things were proceeding smoothly. Overall the service was excellent
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5

MetMom

I have always liked Instant Oil Change. It is great just to pull up, get oil and leave. So many places you have to wait an hour ...

I have always liked Instant Oil Change. It is great just to pull up, get oil and leave. So many places you have to wait an hour or more (Jiffy???Lube).
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5

wsager

Friendly and helpful

Friendly and helpful
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5

J.R.S.

Assistant manager Tyler was very helpful knowledgeable and professional with all of his contact with me.

Assistant manager Tyler was very helpful knowledgeable and professional with all of his contact with me.
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5

Anonymous

Like the fact that other fluids are checked

Like the fact that other fluids are checked
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5

Steve

Both Technicians were very nice quick to get job done!

Both Technicians were very nice quick to get job done!
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5

Ali Salem albaghdadi

I satisfied I like e

I satisfied I like e
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5

Stlbud

Quick. No pressure to buy addtl stuff.

Quick. No pressure to buy addtl stuff.
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5

John A

Staff was courteous and attentive. Quick service and explained all work completed.

Staff was courteous and attentive. Quick service and explained all work completed.
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5

Customer Russell

I liked hearing the communication from the people below to the people up top. And the man helping me, Bill, explained why and wh ...

I liked hearing the communication from the people below to the people up top. And the man helping me, Bill, explained why and what they were doing. I've heard horror stories of places accidentally not sealing the seal properly and peoples cars having their engines die. With all the communication and back up checks they were doing I feel safe that this would never happen here. Bill was very polite and helpful. I never felt like he was just trying to push me out the door so they could hurry up to the next car.
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5

SHunter

The Centreville location has treated our cars well. The staff is friendly and courteous.

The Centreville location has treated our cars well. The staff is friendly and courteous.
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5

Jeff S

As usual. Great, fast and reliable service.Thank you.

As usual. Great, fast and reliable service.Thank you.
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5

nmc

qucik service

qucik service
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5

N/A

The staff at this location were incredibly helpful and patient. They didn't rush through the explanation of services and offered ...

The staff at this location were incredibly helpful and patient. They didn't rush through the explanation of services and offered different options to solve the problem I had with my vehicle.
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5

jimiva

they were very professional and personable at the same time. was asked if i would trust them more after this visit, no, because ...

they were very professional and personable at the same time. was asked if i would trust them more after this visit, no, because i trust this establishment so much that i take all my vehicles for oil changes here
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5

Caby Smith

Friendly and helpful... fast!!

Friendly and helpful... fast!!
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5

VGL

Great Service

Great Service
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5

JohnB

The young man that took care of me is an asset to your company. I only got his first name...it was James.

The young man that took care of me is an asset to your company. I only got his first name...it was James.
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5

Perry B

I was in and the technician explained everything and the price was better than the dealership.

I was in and the technician explained everything and the price was better than the dealership.
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5

Bruce

Very courteous, knowledgeable and hard working staff. I was passing through the area on vacation and needed a tire repair due to ...

Very courteous, knowledgeable and hard working staff. I was passing through the area on vacation and needed a tire repair due to a screw in the tread.It should be noted that I did not check the option that I was very likely to come back because I was visiting from Michigan.
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4

Jen M.

I thought the prices were a little high.

I thought the prices were a little high.
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2

Harpax

They should have sign for basic oil price before entering the service center. Basic oil change is way too expensive. Also charge ...

They should have sign for basic oil price before entering the service center. Basic oil change is way too expensive. Also charges 6 times more for the filter that i could have bought for $8 online. $40+ for 1 min filter change labor. Freaking reap off.
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5

Nikki Y

My visit is always great and the staff is very thorough when taking care of my vehicle.

My visit is always great and the staff is very thorough when taking care of my vehicle.
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5

Evelyn L

I always have a pleasant when I come for service and I fully trust the people, especially the manager, Mr. Bill Muzynski (I hope ...

I always have a pleasant when I come for service and I fully trust the people, especially the manager, Mr. Bill Muzynski (I hope I spelled it right) with my car. He was a lifesaver when another company was trying to overcharge me for bulb replacements after a safety inspection, I was a believer from then on.
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4

Jamiey

I found everything to be fine. The crew was polite and very quick with my service, but there was still that feeling of a slight ...

I found everything to be fine. The crew was polite and very quick with my service, but there was still that feeling of a slight push to upgrade your service
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5

Amy C.

The two technicians that worked on my vehicle were very courteous and polite. They clearly explained everything they were doing ...

The two technicians that worked on my vehicle were very courteous and polite. They clearly explained everything they were doing while I waited in my car. They asked me before they did anything, and without pressure, allowed me to decide what was best for me during that visit. They were thorough yet quick and I was very happy with the experience. I would definitely go there again if I ever go back to the area. I actually wish I lived closer to the location, it would absolutely be my permanent oil change spot.
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5

MH

I like coming to your Centreville location because I can sit in my car while they work and there is no pressure like with Jiffy ...

I like coming to your Centreville location because I can sit in my car while they work and there is no pressure like with Jiffy Lube
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5

Kyrillos Masry

Perfect service and so fast.Chuck was really helpful and nice guy and really never seen professional and honest service as him b ...

Perfect service and so fast.Chuck was really helpful and nice guy and really never seen professional and honest service as him before.Thanks for this Service.
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5

AlexB

Fast easy service !

Fast easy service !
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5

Scott Herndon

Tyler was excellent. He kept in communication with me and family during most of visit. I work in automotive retail and know that ...

Tyler was excellent. He kept in communication with me and family during most of visit. I work in automotive retail and know that these "friendly" and helpful staff.
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5

Anonymous

I have been coming to this store for years and the staff is always friendly, knowledgeable, and helpful. They are always willin ...

I have been coming to this store for years and the staff is always friendly, knowledgeable, and helpful. They are always willing to explain services and other automobile issues with me. Single female appreciates this!
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5

NealS

Staff is super friendly, recommends services and shows you what is recommended but no pressure

Staff is super friendly, recommends services and shows you what is recommended but no pressure
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5

JasonR

There is a reason why my wife and I always come here. The staff is always friendly and the price is always right. I was greete ...

There is a reason why my wife and I always come here. The staff is always friendly and the price is always right. I was greeted by a new Manager, Michael, and he walked me through everything I needed done and some other items that were recommended. I never felt pressure from him to do the extras but was very thankful for the information he gave. I did end up doing one of the extras due to the Staff finding a very small amount of gear oil. Could not have asked for a better visit and will continue to come back with my car needs.
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5

Noel s

The assistant manager michael was fantastic. Great guy.

The assistant manager michael was fantastic. Great guy.
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5

Return Customer

Billy and Patrick top side and Mark below took great care of me. Short wait and had a good conversation with Billy with regards ...

Billy and Patrick top side and Mark below took great care of me. Short wait and had a good conversation with Billy with regards to the condition of my vehicle. I have been coming to this station for years. Aleays great service.
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5

mom2four

Everything was explained thoroughly. The man who performed my oil change seemed to genuinely care that I was completely satisfie ...

Centreville Vioc

13612 Lee Hwy
Centreville, VA, 20120

Why Valvoline

Quick.

Easy.

Trusted.

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CUSTOMER REVIEWS

Centreville Vioc

13612 Lee Hwy Centreville, VA, 20120

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

13612 Lee Hwy
Centreville, VA, 20120