Valvoline Instant Oil Change Centreville, VA, 13612 Lee Hwy

5

TBone Stew

I appreciate that they show me the new oil and allow me sit in the vehicle while they are servicing.

I appreciate that they show me the new oil and allow me sit in the vehicle while they are servicing.
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5

Evap

Quick and easy

Quick and easy
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5

S.B.

Always get good service. Only issue was that their was no windshield fluid available.

Always get good service. Only issue was that their was no windshield fluid available.
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5

AL

Very fast and they know their stuff. Great service great team

Very fast and they know their stuff. Great service great team
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5

ports_92

Bill was amazing. Very personable. Checked stuff right in front of my. Told me truth. Never pressured to buy a thing. It was jus ...

Bill was amazing. Very personable. Checked stuff right in front of my. Told me truth. Never pressured to buy a thing. It was just an overall great experience.
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5

Tina E

I came to Valvoline in July for the first time and was highly impressed! Aaron and staff took great care of me then, and they di ...

I came to Valvoline in July for the first time and was highly impressed! Aaron and staff took great care of me then, and they did the same thing the other day. I’ve already recommended Valvoline to family and friends. I appreciate their knowledge and great customer service, and like that they don’t pressure me into getting extra services done.
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5

Manny

Felt like I was part of it... Well trained and knowledged staff

Felt like I was part of it... Well trained and knowledged staff
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5

H Stapleton

Efficient, courteous, and pleasant to talk to while i say in my car and they changed the oil.. Good job

Efficient, courteous, and pleasant to talk to while i say in my car and they changed the oil.. Good job
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5

ChristopherS

Aaron, the gentleman who served me, was incredibly knowledgeable and friendly, keeping me aware at each stage of progress and sh ...

Aaron, the gentleman who served me, was incredibly knowledgeable and friendly, keeping me aware at each stage of progress and sharing his knowledge of the car I was driving. He is an excellent representative of good service. I have usually gone to a Valvoline closer to my home, but I may well switch to this location closer to my office if the same level of service is consistent.
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5

Sara.M

I had great service from everyone at the Valvoline in Centreville on 29. Brad was helpful from the very beginning and Aaron as w ...

I had great service from everyone at the Valvoline in Centreville on 29. Brad was helpful from the very beginning and Aaron as well. They always go over everything with such detail never forgetting to make sure the customer is happy in the end. I’ll most definitely be returning!!
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5

GregB

The service provided here is always great. Everyone deserves a raise! We will continue to come back.

The service provided here is always great. Everyone deserves a raise! We will continue to come back.
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5

Jerri F.

The young man who walked me through the services and prices was very personable and easy going. I also liked being able to stay ...

The young man who walked me through the services and prices was very personable and easy going. I also liked being able to stay in my car. That was a first for me!
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5

Peanutbaer

Kevin and Shyanne were both fastastic. Kevin was very verbal and explained everything going on perfectly. Bottom side tech face ...

Kevin and Shyanne were both fastastic. Kevin was very verbal and explained everything going on perfectly. Bottom side tech face clear indications of leaks and condition of my truck. My vehicle runs 200x better now, having 111000 miles.
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5

Luther

Was amazing. First visit. Wow, much better than VA tire and auto. Will bring both cars there from now on.

Was amazing. First visit. Wow, much better than VA tire and auto. Will bring both cars there from now on.
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5

Steven S

Bill was kind and professional.

Bill was kind and professional.
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5

Eg

Tyler! Tyler! Tyler! Manager of the year!

Tyler! Tyler! Tyler! Manager of the year!
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5

HK

Professionalism and courtesy of our staff. Willingness to be helpful in answering questions and not being pushy with suggested s ...

Professionalism and courtesy of our staff. Willingness to be helpful in answering questions and not being pushy with suggested service, but offering it as an option/recommendation
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5

Jerrell C.

The sssociate Bill was very helpful and knowledgeable. The service was also very fast. This was my first time getting an oil cha ...

The sssociate Bill was very helpful and knowledgeable. The service was also very fast. This was my first time getting an oil change outside of the dealership. Although it was more expensive than the dealership, it was much faster so the cost was justified.
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4

Anonymous

Highly satisfied sets the bar a little too high. I went because i was sent an email that said it was for regulars, but when i go ...

Highly satisfied sets the bar a little too high. I went because i was sent an email that said it was for regulars, but when i got there a sign was in front advertising it for anyone. It was busy and i had to wait 15 minutes to get in
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5

rebecca o.

Everyone I encountered was truly courteous, and the service techs that worked with me were friendly, knowledgeable, professional ...

Everyone I encountered was truly courteous, and the service techs that worked with me were friendly, knowledgeable, professional and highly proficient at their jobs. My main service rep talked with me about the things that would likely need to be done soon for the car, but at no point did I feel pressured, only that he was offering me important information. It felt as though everyone working there actually cared about the customers and the work they did for them. I will absolutely be back, and will highly recommend the station to friends and family. Thank you, so much!
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5

Chris U

Bill and his team are great. I pulled into the location with no wait time and had a great conversation with Bill throughout the ...

Bill and his team are great. I pulled into the location with no wait time and had a great conversation with Bill throughout the process. He recommended some preventative maintenance that I respectfully declined at the time, but never felt pressured by him in a sales kind of way. He was able to give me information about my car that the dealership never even provided. I enjoyed the service and the conversation that we had during my visit and would recommend Valvoline (this location especially) to any of my friends and family in the future.Best,Chris Ulrich
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5

Colin B

Bill Musinski and his team are the best. Quick, courteous, professional, top notch. - Colin

Bill Musinski and his team are the best. Quick, courteous, professional, top notch. - Colin
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5

B Max

Staff were friendly and happy to chat as they had time. Specifically, Kevin and Tyler were knowledgeable, easy-going, and held g ...

Staff were friendly and happy to chat as they had time. Specifically, Kevin and Tyler were knowledgeable, easy-going, and held good conversation. It was fun hanging there for a bit.
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5

Alexander D.

i've never had a better experience. Kevin and Shanade (spelling?) made it awesome! Kevin went though other things with my car th ...

i've never had a better experience. Kevin and Shanade (spelling?) made it awesome! Kevin went though other things with my car that need attention but are not critical and i love the way that they broke it down into what needed to be done sooner rather than later to help mitigate immediate costs. Kevin offered to help me with other things with the car, and showed me everything that they were doing while Shanade was working on it. I can't remember the name of the person doing the oil change but he did well too. will be going there from now on instead of the dealership, much closer and much better!~Alexander Dowsett
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4

Anonymous

Es muy buena .estoy contenta

Es muy buena .estoy contenta
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5

EA

Every experience has been great with Valvoline

Every experience has been great with Valvoline
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5

Mimi N.

Staff is super friendly, service is quick... I love the entire experience. They have record of my car and the services done, and ...

Staff is super friendly, service is quick... I love the entire experience. They have record of my car and the services done, and what needs to be done, so I can budget for future services. Love it!
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5

Nate N

Kevin greeted me when I came in and was very kind to me and guided me through the rough drive in. The manager bill is always nic ...

Kevin greeted me when I came in and was very kind to me and guided me through the rough drive in. The manager bill is always nice to see he makes me laugh. And the topside Tyler did a fabulous job on the windshield treatment!
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5

JACYN

This was my first visit and I had a $40 coupon applied to a $117.00. I would not have tried Valvoline without the coupon. Howe ...

This was my first visit and I had a $40 coupon applied to a $117.00. I would not have tried Valvoline without the coupon. However, the service I received made me a new customer. 1. No waiting outside and remain inside car for oil change 2A. Highly knowledgeable technician took my order for synthetic oil change2B. This technician went over all the optional recommended services with pricing, no pressure3. Under hood technician seemed highly trained and very thorough, no mistakes noted4. Manager came over and explained in detail the results of multi-point inspection including a deteriorating fan belt. I especially welcomed this information. 5. The manager explained I would get a 15% credit each time as a Veteran, and went out of his way to ensure my complete and total satisfaction.
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4

Anonymous

I thought pricing was high, almost equivalent to the prices i find at the dealerships.If pricing was lower, i would rate 5 stars ...

I thought pricing was high, almost equivalent to the prices i find at the dealerships.If pricing was lower, i would rate 5 stars for everything.My technician was awesome, no complaints.
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5

Alex D

My attendant made a personal connection with me while I received my service. He showed he cared about me beyond just getting an ...

My attendant made a personal connection with me while I received my service. He showed he cared about me beyond just getting an oil change. Very clear as to what I was receiving and what I should consider getting done at upcoming dates. I trusted the guy and because of this that location will be my go-to for as long I live in the area. Good hire guys!
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5

Scott K

I sat in the car, and could see the work being done. Bill provided very clear communication. I was so pleased that I sent two ot ...

I sat in the car, and could see the work being done. Bill provided very clear communication. I was so pleased that I sent two other customers in that day to his store.
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5

M Hughes

Everyone there is friendly and helpful. Bill manages the employees in a very professional manor..

Everyone there is friendly and helpful. Bill manages the employees in a very professional manor..
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5

mace

They were very customer service oriented, didn't have to wait, explained all the procedures and technician was very polite and e ...

They were very customer service oriented, didn't have to wait, explained all the procedures and technician was very polite and explained future services and what service should be a priority and went over all the pricing.
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5

djraymustmix

Tyler Brannam was a great help. Explained everything really well. Very friendly and offered other services that my car required. ...

Tyler Brannam was a great help. Explained everything really well. Very friendly and offered other services that my car required. I am sure he is an asset to Valvoline. Extremely satisfied with the customer service experience. My car is running great.
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5

Ryan H.

Staff was friendly and precise. The service was quick and completed in a timely manner.

Staff was friendly and precise. The service was quick and completed in a timely manner.
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5

Dennis

I have been using Valvoline oil change since buying the car.

I have been using Valvoline oil change since buying the car.
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5

Nicole

They listened to my comments & gave me excellent suggestions for my vehicle. Found them to be very knowledgeable.

They listened to my comments & gave me excellent suggestions for my vehicle. Found them to be very knowledgeable.
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4

Mnsfld

I always am satisfied, which is why I go back time and time again. Nothing wrong, I just wasn’t blown away by anything. As alw ...

I always am satisfied, which is why I go back time and time again. Nothing wrong, I just wasn’t blown away by anything. As always, everything was good!!
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5

Anonymous

All staff very professional and courteous. Great listening skills. They patiently walked through the assessment of car.

All staff very professional and courteous. Great listening skills. They patiently walked through the assessment of car.
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5

Chae B

Got to stay in car and watch work methodically done.

Got to stay in car and watch work methodically done.
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5

Debra P.

The guys were great, Bradley made sure we understood everything they were doing. Very efficient and courteous. Everyone we have ...

The guys were great, Bradley made sure we understood everything they were doing. Very efficient and courteous. Everyone we have had at this location is very friendly. Great Job !!!!!!!!!!Thank You, Debra Parks
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5

Nati D

Everything was completed within a timely fashion. The staff was courteous and displayed the issues and solutions clearly and cor ...

Everything was completed within a timely fashion. The staff was courteous and displayed the issues and solutions clearly and cordially. Would highly recommend to friends and family.
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5

Chuck P

Valvoline/Centreville has been servicing my 2004 Totoya Sienna van for its entire life. I now have 219,000 miles on this vehicl ...

Valvoline/Centreville has been servicing my 2004 Totoya Sienna van for its entire life. I now have 219,000 miles on this vehicle. I attribute much of that success to Valvoline's regular service keeping my vehicle in great working condition. Great job Valvoline!!
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5

Fuzzy Face

Excellent staff. Moved quickly and efficiently and got me on my way within about 15 mins.

Excellent staff. Moved quickly and efficiently and got me on my way within about 15 mins.
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5

Oscar

very friendly, very knowledgeable,

very friendly, very knowledgeable,
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5

Bobby H.

Bill runs a tight ship and makes me feel well care for when it comes to my vehicles. This vehicle is depended upon my my family ...

Bill runs a tight ship and makes me feel well care for when it comes to my vehicles. This vehicle is depended upon my my family for vacations, work and grocery runs.
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5

EllaJ

I arrived 15 minutes before opening because I wasn't sure how crowded it would be. Someone came outside to greet me and let me ...

I arrived 15 minutes before opening because I wasn't sure how crowded it would be. Someone came outside to greet me and let me know it would be a little while before opening. I thought that was great customer service.
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5

Effie

Very knowledgeable polite and professional

Very knowledgeable polite and professional
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5

Anonymous

Very good and faster service

Very good and faster service
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5

Lisalisa15216

The technician took time out and reset the change oil light

The technician took time out and reset the change oil light
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5

MCorado

Super quick and proactive team, very knowledgeable and efficient

Super quick and proactive team, very knowledgeable and efficient
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5

David L.

Excellent service

Excellent service
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5

BuzzAnderson

Thorough and competent service.

Thorough and competent service.
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5

Bobby

My tech I think his name was Aaron was great. Made it an awesome experience. Will be back

My tech I think his name was Aaron was great. Made it an awesome experience. Will be back
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5

BenW

Great staff, clearly explained all options, fast service

Great staff, clearly explained all options, fast service
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5

Mike H.

Prompt thorough service. I like showing the oil dip stick to the customer. It's rare, but some companies do forget to put oil ...

Prompt thorough service. I like showing the oil dip stick to the customer. It's rare, but some companies do forget to put oil in. Showing a dip stick is a simple and effective quality check. No hard sell. Service tech was relatively knowledgeable about the technicals but had trouble answering questions such as Type 1 or 2 engine coolant.
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5

MarkR

Bill Musinski and his team are knowledgeable, efficient and polite. They explain everything and make recommendations in a very ...

Bill Musinski and his team are knowledgeable, efficient and polite. They explain everything and make recommendations in a very friendly manner.
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5

B Lee

Staff was very friendly and service was quick. Competitive price thanks to Groupon offering. All the above contributed to a sati ...

Staff was very friendly and service was quick. Competitive price thanks to Groupon offering. All the above contributed to a satisfactory exerience
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5

Andrew K

I was highly satisfied with their work and performance. Very professional and I feel like I can trust their work. Definitely rec ...

I was highly satisfied with their work and performance. Very professional and I feel like I can trust their work. Definitely recommending this place to all my families and friends. Tyler was really nice and I understand more about my car now then when I first came in.
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2

Lyn

I paid $59 for a full synthetic oil change groupon. When I arrived, the technician told me that the groupon was not good for my ...

I paid $59 for a full synthetic oil change groupon. When I arrived, the technician told me that the groupon was not good for my Volkswagen Jetta because my car took “MRT” which was not listed as an exclusion in the groupon. He said he would use the groupon to credit my payment. He told me it would be approximately $40 for the oil change (this included my credit) I told him to just go ahead and complete the oil change. I ended up getting another service (because they always tell you there is another service you need) and this time I caved. This service was $90. At the end the technician told me I owed $180...this surprised me, I’m not great at math but I knew this was off. Finally he realized this was the price without the credit. Eventually he told me I owed $130 which made more sense. After getting my receipt I see that I only received a $41.60 credit for my groupon which wasn’t even what I paid! I essentially paid $17.31 to use a Groupon...that doesn’t make sense. I feel like I got ripped off and scammed. I will not be back. The customer service has been great the 3 times I’ve been but the way Valvoline does business I don’t feel like the company can be trusted.
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5

TimgH

Went quickly

Went quickly
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5

Mack C

Always a good experience at this location.

Always a good experience at this location.
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1

NS

I came in for an oil service. They went ahead and checked other stuff... and checked my maintenance records through CarMax and ...

I came in for an oil service. They went ahead and checked other stuff... and checked my maintenance records through CarMax and told me I was due for many stuff. I am very on top of my maintenance and didn't appreciate them assuming that I need a lot of work done based on looking at a limited report on CarMax and trying to scare me yada yada.
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5

Joseph

Quick friendly service that wasn’t pushy.

Quick friendly service that wasn’t pushy.
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4

T Russ

Service tech "Bill" just does not care for Groupons and the customers who use them.

Service tech "Bill" just does not care for Groupons and the customers who use them.
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5

Elrodbrosky

Great customer service by the tech

Great customer service by the tech
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5

Ed.

Clear ambi. Good stuff

Clear ambi. Good stuff
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5

ShandiGirl

My car needed an oil change and that's all I could afford so they didn't insistently try to upsell me and I appreciated that. T ...

My car needed an oil change and that's all I could afford so they didn't insistently try to upsell me and I appreciated that. They were also very friendly, helpful and fast.
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5

Diane B

The young man that helped me was overly polyand treated me as a valued customer

The young man that helped me was overly polyand treated me as a valued customer
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5

RJ

The man who helped me informed with with a lot of information but I didn’t feel pressured to get anything additional. He really ...

The man who helped me informed with with a lot of information but I didn’t feel pressured to get anything additional. He really knew what he was talking about and helped me understand more about my car.
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5

lloydc

quick, thorough, knowledgeable, not terribly expensive

quick, thorough, knowledgeable, not terribly expensive
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5

Rose K

Quick service and friendly staff

Quick service and friendly staff
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5

pagethepage

I had a nice conversation with the technician who helped me - friendliness goes a long way!

I had a nice conversation with the technician who helped me - friendliness goes a long way!
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5

Elysia G

Staff is very helpful and Friendly and helped me understand everything that my car needed and explained to me how everything wor ...

Staff is very helpful and Friendly and helped me understand everything that my car needed and explained to me how everything worked.
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5

Anonymous

Staff was knowledgeable and made recommendations but did not pressure me.

Staff was knowledgeable and made recommendations but did not pressure me.
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5

Tiffany J.

Very fast fast, and let me know things about my car and about the maintenance on my car.

Very fast fast, and let me know things about my car and about the maintenance on my car.
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5

Marc

The service team did everything that I expected of them in a very courteous and professional manner.

The service team did everything that I expected of them in a very courteous and professional manner.
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5

Anonymous

Always have a good service for

Always have a good service for
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5

Scott M.

Everyone I spoke with, three people in all, were fun, friendly, and utterly competent. The service recommendations carried no p ...

Everyone I spoke with, three people in all, were fun, friendly, and utterly competent. The service recommendations carried no pressure, which I value above all else including the cost in both money and time I invest in this kind of service. The folks I worked with also took the time to simply chat with me which made this feel like a leisurely diversion rather than an errand that needed to be crammed in amongst a list of other errands. If I could count on this level of customer service at even just half of the various retailers and service providers I routinely engage the world would be a happier place.Big mental high-fives to the whole crew who delivered genuinely and memorably superb service despite temps in the 90s in a metro area chock full of entitled creeps who I'm positive dish out abuse on the regular.
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5

Keith M

Great service at a reasonable price.

Great service at a reasonable price.
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1

sally D.

I was totally satisfied.

I was totally satisfied.
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5

Florence

This was the best auto shop experience I’ve had. Kevin was super nice and knowledgeable and was very patient with all my questio ...

This was the best auto shop experience I’ve had. Kevin was super nice and knowledgeable and was very patient with all my questions.
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5

seahawk

Fast, convenient, very friendly and informative.

Fast, convenient, very friendly and informative.
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5

Rich K

The staff was amazing. Thoroughly communicated what they were doing and were upbeat and positive. Work was done quickly and ther ...

The staff was amazing. Thoroughly communicated what they were doing and were upbeat and positive. Work was done quickly and there was not pressure to do unecessary things. Really enjoyed the experience which is not normally something I would say about an oil change!
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5

Steve S.

Attitude, knowledge, my confidence that they weren't pressuring but just trying to keep the car running well

Attitude, knowledge, my confidence that they weren't pressuring but just trying to keep the car running well
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5

Amcdaniel

Quick, courteous, efficient service.

Quick, courteous, efficient service.
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4

AC

some services that were recommended I found out were only recommended based on mileage. I had to ask how they determined the se ...

some services that were recommended I found out were only recommended based on mileage. I had to ask how they determined the service was needed & then found out they were based on mileage alone. Never asked if I take my vehicle elsewhere to have those services done or if I had them done recently.
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5

Vida B

They were very curtious and nice.

They were very curtious and nice.
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5

Macinva

Aaron was highly knowledgeable, he showed me what to look for when replacing and we made plans on when to replace certain items ...

Aaron was highly knowledgeable, he showed me what to look for when replacing and we made plans on when to replace certain items that could wait until next visit. Highly recommend him!!!
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5

Rio

They didnt ask me get another service besides regular oil change

They didnt ask me get another service besides regular oil change
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5

Anonymous

Good customer service

Good customer service
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5

Mcstan

They are always quick courteous and to the point. I am in the military and I appreciate the precision and focus of the crew

They are always quick courteous and to the point. I am in the military and I appreciate the precision and focus of the crew
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5

ShayM

Aaron was very knowledgeable and friendly. He did not pressure me into services but gave me lots of information to make my car r ...

Aaron was very knowledgeable and friendly. He did not pressure me into services but gave me lots of information to make my car run the best it can. I’ll definitely be back.
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5

l

The staff is very pleasant and knowledgeable.

The staff is very pleasant and knowledgeable.
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5

Kathy

Very quick, easy, & convenient service.

Very quick, easy, & convenient service.
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5

Nick

Very quick in resolving my issues , checked and refilled my fluids and recommended further services. Highly satisfied and the st ...

Very quick in resolving my issues , checked and refilled my fluids and recommended further services. Highly satisfied and the staff were very friendly and welcoming. I’m forever sold to valvoline been a customer for over 10 years.
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4

Teo Ruiz

todo estuve muy bien,me dieron buen trato y recibir la información necesaria relacionado al vehículo, de algunas cosas que tengo ...

todo estuve muy bien,me dieron buen trato y recibir la información necesaria relacionado al vehículo, de algunas cosas que tengo que hacer
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5

TR

It's very comforting to hear the tech in all the bays roll through a checklist. Service was friendly and fast and I knew exactly ...

It's very comforting to hear the tech in all the bays roll through a checklist. Service was friendly and fast and I knew exactly what I was paying for.
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5

Andrew

The assistant manager was very friendly and professional and took the time to explain aspects of my truck that were unfamiliar t ...

The assistant manager was very friendly and professional and took the time to explain aspects of my truck that were unfamiliar to me. I did not feel pressured to buy unnecessary items or services. All in all, it was a timely and enjoyable experience.
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5

Leslie A

Friendly staff, they know what their doing. I use this location for several years now.

Friendly staff, they know what their doing. I use this location for several years now.
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5

Angela Brewer

Bill was fantastic. Above and Beyond.

Bill was fantastic. Above and Beyond.
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5

Mashoo

Highly recommended to others

Highly recommended to others
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5

JeffL

Have been to this Valvoline many times and always feel the representatives are up front and honest when detailing the oil change ...

Have been to this Valvoline many times and always feel the representatives are up front and honest when detailing the oil change process.
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5

Jeep guy

No pressure service.

No pressure service.
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5

Clc1994

Mike took the time to carefully explain every part of the process as well as additional parts that I should have looked at. He w ...

Mike took the time to carefully explain every part of the process as well as additional parts that I should have looked at. He was very patient and well mannered
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5

Jaime P

Great service. Attendant was polite and attentive. Really made me trust the service being done. Great guy

Great service. Attendant was polite and attentive. Really made me trust the service being done. Great guy
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5

Cheyanne C

Michael, Zachary and Brian did a great job on my car. Michael explained everything to me before anything was done and went throu ...

Michael, Zachary and Brian did a great job on my car. Michael explained everything to me before anything was done and went through the pricing at the end before I paid anything. This was my first time coming to valvoline and I’ll be coming back because of the great service!
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4

Sam f

I am a hard person to be highly satisfied

I am a hard person to be highly satisfied
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5

ConnieM

Everyone was very polite, service was done quickly and tech was very informative about other services with no service pressure.

Everyone was very polite, service was done quickly and tech was very informative about other services with no service pressure.
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5

Becca P

Good service

Good service
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5

DaveL

Professional and courteous. No major problems with my vehicle reported. Appreciate the gentleman NOT trying to pressure me in to ...

Professional and courteous. No major problems with my vehicle reported. Appreciate the gentleman NOT trying to pressure me in to other services. Did appreciate him mentioning the cabin filter needing replacement.
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5

Emily W

It was fast and the technician was very friendly.

It was fast and the technician was very friendly.
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5

Christina

I just love the service I received.

I just love the service I received.
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5

Jerri F.

From the time I pulled up, the staff was friendly and engaging. They answered all of my questions and even extended a teacher di ...

From the time I pulled up, the staff was friendly and engaging. They answered all of my questions and even extended a teacher discount to me (because I asked if they offered one). I was in a bit of a hurry to get on the road that evening and they were very accommodating. It was overall a very nice experience. Thank you!
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5

mhughes

I have a difficult F-250 diesel and they did great.

I have a difficult F-250 diesel and they did great.
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5

Dave B

Even though there were only 2 bays open, and that this was the first time I ever had to wait outside a bit, it was nice to see t ...

Even though there were only 2 bays open, and that this was the first time I ever had to wait outside a bit, it was nice to see that Austen came out as soon as I pulled up to explain there was a slight delay. As other cars pulled up into the lines, I saw the team (including Bill) go out to meet and greet each as they came in. When I came in and was being helped by Austen, I was trying to not select too many things to do so I could assist getting through quickly to help others behind me. Austen reassured me that when I was in the stall, I was the most important customer and I shouldn't worry about anyone else. So I added a couple more items to my list of tasks to complete while I was there. To sum it up, when things happen which cuts back on support and adds more pressure to the team there, it was nice to see them handle the crowd and make each one of us feel important as we came through. Good Job!
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5

Victor Z.

The manager Tyler was very friendly and courteous, clear for explain the changes what need my suv, I like it. Thank you so much ...

The manager Tyler was very friendly and courteous, clear for explain the changes what need my suv, I like it. Thank you so much.
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5

Anonymous

Friendly, low pressure communication with technician. Wish prices were lower but other than that, things were great.

Friendly, low pressure communication with technician. Wish prices were lower but other than that, things were great.
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5

cwright

I LOVE this location. Been coming here for years and every time is a pleasant experience. They higher very high quality customer ...

I LOVE this location. Been coming here for years and every time is a pleasant experience. They higher very high quality customer service oriented staff. I am just blown away each time I visit and will never go anywhere else for my oil change. Keep up the good work!!!
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5

Ankur J

It was quick and the service was done exactly what I wanted to be done. There was no force asking me to fix other parts of my ca ...

It was quick and the service was done exactly what I wanted to be done. There was no force asking me to fix other parts of my car
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4

Consuelo V

The CSR Mike was very knowledgeable and professional in how he explain when the car maintenance should be done and the importanc ...

The CSR Mike was very knowledgeable and professional in how he explain when the car maintenance should be done and the importance of maintaining your car in good condition. The experience was very pleasant didn't take very long.Thank you for providing good customer service!!
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5

Anonymous

I was greeted by a tech with a smile and enthusiasm ln Then Aaron did a great job of communicating the services offered. He also ...

I was greeted by a tech with a smile and enthusiasm ln Then Aaron did a great job of communicating the services offered. He also made an effort to engage me in small talk while I was being serviced. That’s great customer service.
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5

Mike A.

Friendlines, professional, and honesty

Friendlines, professional, and honesty
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5

Keith

Very professional and knowledgeable

Very professional and knowledgeable
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5

Tony H.

Smooth and completed quickly at a far price.

Smooth and completed quickly at a far price.
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5

Alan B

The service person knew what he was talking about and was highly professional. Cared

The service person knew what he was talking about and was highly professional. Cared
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5

Moe

Good price. Friendly staffs. Quick service

Good price. Friendly staffs. Quick service
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5

RafaelG

Mr Tyler went the extra mile to make sure I was good not just with my car but in my life in general. I felt like I was being spo ...

Mr Tyler went the extra mile to make sure I was good not just with my car but in my life in general. I felt like I was being spoken to as an actual person and not another costumer thank you for making sure I had the right oil and tire pressure and more of my fluids that were low! Best shop ever!
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5

Langley

I love this station, the guys are all very bright and knowledgeable and they love Camrys!

I love this station, the guys are all very bright and knowledgeable and they love Camrys!
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5

MN John

Bill was great

Bill was great
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5

Greg M

Smooth as could be from the time taken to the diagnosis

Smooth as could be from the time taken to the diagnosis
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5

Ace

Quick and easy!

Quick and easy!
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5

Paul C.

The service is fast.

The service is fast.
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5

BL

People are friendly

People are friendly
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5

DHarris

I watched as they reviewed all the areas on their terminal. They did not simply mark they did a check, but not actually check an ...

I watched as they reviewed all the areas on their terminal. They did not simply mark they did a check, but not actually check anything. That has happened at Mazda service centers to me before. I like how up front they are about what Valvoline can and cannot do. Not pressure, just the facts.
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5

garratt

Austen was very helpful. He explained everything to me and advised me of what I should plan to have serviced and when it is reco ...

Austen was very helpful. He explained everything to me and advised me of what I should plan to have serviced and when it is recommended for my vehicle. He explained all of the different options and provided a print out with the descriptions and wrote out everything he had told me.
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5

gotglf93

Bill greeted me right as I pulled in. I needed an oil change and oil filter replaced. Bill thought to check the engine filter an ...

Bill greeted me right as I pulled in. I needed an oil change and oil filter replaced. Bill thought to check the engine filter and it was gross. He replaced that and checked my tires. I usually go to the dealer for service, but then I found out this shop reported to Carfax and it had good reviews. Then, I whipped out a coupon and Bill did me one better! He gave me the Carfax employee discount. That's not something my HR department told me about! I was out in 20 minutes on my way home after a busy day at Carfax! You can really tell the difference with a fresh oil change in my car! It was a pleasant ride home! Good pricing too for full synthetic oil!
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5

Richard S.

The service tech brought to my attention that my oil was extremely clean and seemed newly changed. I told him he was correct, bu ...

The service tech brought to my attention that my oil was extremely clean and seemed newly changed. I told him he was correct, but that my oil had been contaminated with gasoline from a recent fuel injector leak. I told him to change the oil using your synthetic oil. He was honest and earned my trust. I will tell all my friends about this location and service. It was very refreshing and much appreciated. Thank you again.
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5

Jim H

They know what they are doing, and they are very friendly

They know what they are doing, and they are very friendly
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5

Jane B.

I trust the ppl who work there.

I trust the ppl who work there.
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5

Peggy G.

The employees were polite, professional and knowledgeable. They explained what they were doing and it could not have been a more ...

The employees were polite, professional and knowledgeable. They explained what they were doing and it could not have been a more pleasant or efficient visit.
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5

Hailey L

The assistant manager Andrew is amazing!

The assistant manager Andrew is amazing!
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5

Anonymous

Great staff, friendly. Did a fabulous job!

Great staff, friendly. Did a fabulous job!
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5

Rc5

Polite and professional staff.

Polite and professional staff.
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4

Virginia

So many questions about the last time I did various services performed. I was even asked, “where did you have that done?” It ...

So many questions about the last time I did various services performed. I was even asked, “where did you have that done?” It was intrusive.
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5

Phil-PhilConnors?

The team was friendly and thoroughly explained everything.

The team was friendly and thoroughly explained everything.
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5

Jewel T

Staff is always helpful and accommodating. I never feel pressure to purchase extra products and services and feel like the recom ...

Staff is always helpful and accommodating. I never feel pressure to purchase extra products and services and feel like the recommendations are offered to help me not just as an up sell.
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5

Herb F

Clear communication of services provided

Clear communication of services provided
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4

Anonymous

I was satisfied with the service and the people who worked at the location I was at! Unfortunately I did have to wait a while, w ...

I was satisfied with the service and the people who worked at the location I was at! Unfortunately I did have to wait a while, which is my only complaint!
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5

K

Very polite and professional staff.

Very polite and professional staff.
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5

2012 Maxima

Michael was a rockstar. He made the entire experience very enjoyable. He and the manager were very helpful and informative whe ...

Michael was a rockstar. He made the entire experience very enjoyable. He and the manager were very helpful and informative when discussing the services and recommendations for my vehicle. I would highly recommend them to family and friends.
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5

Rozzy

I've never been to a Valvoline and was looking for a quick oil change before I got on the road for a long trip. The staff was SU ...

I've never been to a Valvoline and was looking for a quick oil change before I got on the road for a long trip. The staff was SUPER friendly and knowledgeable. They did some checks on things such as lights and air filters. I have never had such a great experience. The staff offered me all types of maintenance my car may have needed in case I wanted it this time, or so I knew for the future. This was so helpful because I had never thought about all the work I may have needed. I will definetly be likely to go to a Valvoline in my home town. Great work!
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5

Deannah

Great service! Awesome communication between staff, as well with customers.

Great service! Awesome communication between staff, as well with customers.
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5

hayleyf

I was taken care of very shortly upon my arrival and the staff was very friendly and quick at identifying the issues with my car ...

I was taken care of very shortly upon my arrival and the staff was very friendly and quick at identifying the issues with my car and offering pricing without pressuring me to do more.
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5

Anonymous

Service was quick, did not have to exit the vehicle and the technician communicated well.

Service was quick, did not have to exit the vehicle and the technician communicated well.
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5

JP

Came in with a flat tire. Staff lead by Bill were very friendly and pleasant. Handled the matter quickly and got me on my way. ...

Came in with a flat tire. Staff lead by Bill were very friendly and pleasant. Handled the matter quickly and got me on my way. No wait and would highly recommend to others.
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5

Doug F

Outstanding service by the people and products

Outstanding service by the people and products
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5

Maria B

I was in a time crunch but I knew I needed a lot of work done in my 8 year old vehicle. They were able to get a lot of maintenan ...

I was in a time crunch but I knew I needed a lot of work done in my 8 year old vehicle. They were able to get a lot of maintenance done in a short amount of time and I was able to make it to where I needed to be in time. My car runs sooo much better now.
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5

Dennis

Your staff at the Centreville location has been the only place my oil has been changed since purchasing the vehicle. It has almo ...

Your staff at the Centreville location has been the only place my oil has been changed since purchasing the vehicle. It has almost 140,000 miles on it and I am going to keep it until 200,000 to 250,000 miles. I normally change the oil myself but so far it has been more convenient to have Valvoline Instant Oil Change do this. With a coupon it is almost the same price. I now live in Conway SC and there is no Valvoline Instant Oil Change near me.
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5

Douglas15

Friendly staff. Great work. Could have been faster (about an hour trip), but overall very satisfied.

Friendly staff. Great work. Could have been faster (about an hour trip), but overall very satisfied.
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5

Bobby H

Tyler runs a very tight and efficient shop. I appreciate their guidance and their expertise when it comes to taking care of my ...

Tyler runs a very tight and efficient shop. I appreciate their guidance and their expertise when it comes to taking care of my car. Many folks take their cars for granted but when I’m looking for a place where I can actually take the time to take care of the vehicle that allows me to earn money for my family, I’ll Only patronize Valvoline instant oil. I hope to see Bill, Austen, Andrew, And Bradley during my next trip.
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5

Anonymous

Professional

Professional
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5

Karla A

Austen explains everything to you and thought he must really enjoy his job, you can tell.

Austen explains everything to you and thought he must really enjoy his job, you can tell.
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5

Franki C

Very friendly staff. Very knowledgeable

Very friendly staff. Very knowledgeable
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2

Babak

I asked for high milage (5000miles) oile change but after I drove out I found out its (3000 miles).

I asked for high milage (5000miles) oile change but after I drove out I found out its (3000 miles).
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5

Djlegend101

Very friendly and knowledgeable.

Very friendly and knowledgeable.
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5

Lorrie

When I came to Valvoline, my car had 60,000 miles. Our mechanic friend told us to start looking for a new car. Valvoline felt s ...

When I came to Valvoline, my car had 60,000 miles. Our mechanic friend told us to start looking for a new car. Valvoline felt strongly that our car had a long life to life if we took good care of it. They were right! We have 209,000 on our car and it's running great. I attribute our car's excellent condition to Valvoline. I wouldn't go anywhere else. Thanks.
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5

Ingrid R

Austen was very helpful throughout the process and throughly explained the services we were receiving. He took the time to advis ...

Austen was very helpful throughout the process and throughly explained the services we were receiving. He took the time to advise us which services we should consider in order to properly maintain the safety of the vehicle in a way that was informative without making us feel pressured to get a service done today. He gave us the information we needed so we can prioritize what services we need to get done and we will surely be back to this location to get the services we require in the future as we did not have time to get them done today.
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5

Steve C

Highly skills technicians. Team work is well played in helping service your car or truck.

Highly skills technicians. Team work is well played in helping service your car or truck.
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5

Trisha Wilt

Everyone one was very friendly and they worked fast. I only go to the same location for years now. By far the best staff. Lee h ...

Everyone one was very friendly and they worked fast. I only go to the same location for years now. By far the best staff. Lee highway Centreville
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5

SL

No waiting, polite professional staff, took coupons

No waiting, polite professional staff, took coupons
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5

Chris D

Quality service

Quality service
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5

Joe, Sr.

Great service and I intend to return often.

Great service and I intend to return often.
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5

Bill #

Convenient and friendly. I like not having to get out of my car. I'm not the biggest fan of having to make conversation with t ...

Convenient and friendly. I like not having to get out of my car. I'm not the biggest fan of having to make conversation with the attendant the entire time, but that's just me. Not a complaint.
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3

cimbombom

Interstate battery you are charging $129 and they said if you want to but somewhere else it is minimum $250 so you better buy fr ...

Interstate battery you are charging $129 and they said if you want to but somewhere else it is minimum $250 so you better buy from us because we are cheaper. (which is not correct basically lying to make the sales)
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5

Jessica P

The staff explained why my wiper fluid wasn’t working and even showed me how I could fix the disconnected cord if it happened ag ...

The staff explained why my wiper fluid wasn’t working and even showed me how I could fix the disconnected cord if it happened again. The back wiper fluid still wasn’t working and they offered to research to figure out the problem. While I was there they also topped off my fluid and put the correct amount of air in my tires.
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5

Quadmore

In and out quickly, the attendant was thorough and polite.

In and out quickly, the attendant was thorough and polite.
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5

Ken B.

Convenient to my house. Quick service. You have dropped some of the extra pressures.

Convenient to my house. Quick service. You have dropped some of the extra pressures.
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5

David D

Very friendly service. He was extremely knowledgeable and explained complicated things in a way I could understand. Also, I was ...

Very friendly service. He was extremely knowledgeable and explained complicated things in a way I could understand. Also, I was shown what is recommended by the car maker and I felt no pressure to do anything extra.
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5

Kwalsh

Asst manager wad super thorough. He knew my vehicle was new and wanted to make sure he researched the correct type of oil and sp ...

Asst manager wad super thorough. He knew my vehicle was new and wanted to make sure he researched the correct type of oil and specifics. He shared with me on the computer. He then sat in my car and reset the service reminder in my car. Very friendly and professional.
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5

Anonymous

Well done service. Little wait Time. Staff Polute. coffee good. Rest Rooms clean

Well done service. Little wait Time. Staff Polute. coffee good. Rest Rooms clean
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5

Kg

Technician was friendly and explained everything to me.

Technician was friendly and explained everything to me.
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5

bpabuzz

The service rep Jacob was extremely professional, courteous, and friendly.

The service rep Jacob was extremely professional, courteous, and friendly.
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5

Sridhar b

Overall, I love to come back again.

Overall, I love to come back again.
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5

Carly Logan

It was my first time coming, as a me diver and I felt very comfortable

It was my first time coming, as a me diver and I felt very comfortable
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5

Larry

The job is done well at a reasonable price. The workers are friendly and communicate well. They point out things you might nee ...

The job is done well at a reasonable price. The workers are friendly and communicate well. They point out things you might need but don't pressure you to do them. And being able to pop in without an appointment is great.
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5

trushar

Good service, convenient at comparable pricing!

Good service, convenient at comparable pricing!
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5

Rob H

Friendly, knowledgeable staff with convenient drive thru service

Friendly, knowledgeable staff with convenient drive thru service
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5

Lindsay B

Aaron was friendly and explained things to me. He didn't pressure me to get more done than I was prepared to but he explained wh ...

Aaron was friendly and explained things to me. He didn't pressure me to get more done than I was prepared to but he explained what each of the things I would need were and which to prioritize. It was fast and affordable.
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5

Mark W

Great fast service. Great customer service provided by Jacob. He was very professional and at no time did I feel pressured to bu ...

Great fast service. Great customer service provided by Jacob. He was very professional and at no time did I feel pressured to buy additional services. You have gained a customer for life. Nice job!
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5

Stacey F

My daughter has utilized your service center for years, so I thought I would give it a try. Austin assisted me with my oil chang ...

My daughter has utilized your service center for years, so I thought I would give it a try. Austin assisted me with my oil change as well as suggesting other services that I needed. What I appreciated most about what Austin did was the fact he noticed a sound coming from the Jeep when it went over a bump and suggested I get it checked at the dealership right away as it was under warranty. I had the Jeep checked and they found a stabilizer bar had broken. I am so appreciate Austin going one step further. That kind of customer service is hard to find. Thank you Austin!
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5

RJF

The technicians made it effortless to get my oil change with no pressure for product purchase.

The technicians made it effortless to get my oil change with no pressure for product purchase.
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4

Satisfied Customer

Friendly and knowledgeable staff explained what was going on with my car and made recommendations

Friendly and knowledgeable staff explained what was going on with my car and made recommendations
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5

Britt V

Greeted right away even though I had to wait in line. Service men were Cautious in making sure it was first come first serve. Th ...

Greeted right away even though I had to wait in line. Service men were Cautious in making sure it was first come first serve. They had someone pull out so that I could get in front of them because they had come after me. That was great! They were very friendly and the service went smoothly.
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5

Jose f

No pressure right to the point of what i wanted for my vehicle

No pressure right to the point of what i wanted for my vehicle
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5

Mnsfld518

Everyone is always so friendly, I never feel pressured to buy anything and I always get an honest answer. I only use this locat ...

Everyone is always so friendly, I never feel pressured to buy anything and I always get an honest answer. I only use this location and don’t plan on changing anything! I trust them!
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5

Kathy P

The technicians were friendly and informative. The service was swift and through. Great experience!

The technicians were friendly and informative. The service was swift and through. Great experience!
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5

KCS

Both gentlemen were polite and efficient. Informed me of my options for services in sufficient detail. Did not pressure me to bu ...

Both gentlemen were polite and efficient. Informed me of my options for services in sufficient detail. Did not pressure me to buy additional services.
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5

Wendy Reed

Great service!!

Great service!!
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5

Alex W.

Friendly service

Friendly service
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5

Anonymous

The staff was friendly and knowledgeable at informing me what my car needed and why. Services were quick and efficient.

The staff was friendly and knowledgeable at informing me what my car needed and why. Services were quick and efficient.
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5

CD

Courteous personnel and services is world class

Courteous personnel and services is world class
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5

Ellen

Everyone is friendly and explains every process to me. I did not feel pressured to get any other work done, but they highlighted ...

Everyone is friendly and explains every process to me. I did not feel pressured to get any other work done, but they highlighted everything that they recommend in the order of importance for me on my receipt.
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5

BoogeyMan22

Bill and the guys are a pleasure to work with, never have any issues

Bill and the guys are a pleasure to work with, never have any issues
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4

Danielle

I was highly satisfied!!

I was highly satisfied!!
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5

Defjedi

Great knowledge, guys were hustling they told me what I needed and didn’t need

Great knowledge, guys were hustling they told me what I needed and didn’t need
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5

Jen M

Everyone was very professional and polite.

Everyone was very professional and polite.
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5

John Doe

Branden was very nice and helpful

Branden was very nice and helpful
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5

Diana

Although I know little to nothing about cars, Brenden did a very good job explaining everything about my oil change step by step ...

Although I know little to nothing about cars, Brenden did a very good job explaining everything about my oil change step by step. He seemed to really know what he was talking about. My car seems to be running much better than before. I will definitely recommend this place to others!
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5

Cecilia A.

Austin and his partner were very nice and profesional

Austin and his partner were very nice and profesional
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5

Anonymous

Quick service. No wait. No pressure to purchase other services. Courteous personnel.

Quick service. No wait. No pressure to purchase other services. Courteous personnel.
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5

Dave B.

Always great Service - Management relationship with this customer.

Always great Service - Management relationship with this customer.
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5

Pete

The no-pressure experience at Valvoline is why I switched from Jiffy Lube in the first place. I have a mechanic for repairs/main ...

The no-pressure experience at Valvoline is why I switched from Jiffy Lube in the first place. I have a mechanic for repairs/maintenance, I only want an oil change. Thankfully that's what I get at Valvoline!
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5

Claire S.

Everyone was super friendly and informative. Really appreciate it!

Everyone was super friendly and informative. Really appreciate it!
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5

N.Y

Great staff. Always efficient. I’ve been coming for over a year and will come back again!

Great staff. Always efficient. I’ve been coming for over a year and will come back again!
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1

Anonymous

not sure

not sure
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5

Ashley b

I have been coming to this valvoline forever and with many of my cars . I have always had a delightful and wonderful experience ...

I have been coming to this valvoline forever and with many of my cars . I have always had a delightful and wonderful experience with all of the gentleman here. They are very knowledgeable, polite and courteous and if there is any questions they will gladly answer them for you I have never had any issues and will always continue to take my vehicles here for oil changes etc. on my most recent visit BRENDAN was pleasant and friendly. Bill is very nice and so are all the other gentleman:)
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5

Leigh D

I got quick service for Oil change of my car. The Technician who was in charge was polite and didn't push me to buy other servi ...

I got quick service for Oil change of my car. The Technician who was in charge was polite and didn't push me to buy other services.
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5

Anonymous

geat oilchange!

geat oilchange!
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5

VictorS

The service was fast, technicians were professional and easy to talk with, additional services were explained to me, but I was n ...

The service was fast, technicians were professional and easy to talk with, additional services were explained to me, but I was not pressured to buy them.
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5

JeanetteR

I drive a lot so I get an oil change once ever month or two months and typically it takes a LOT longer anywhere else I've been. ...

I drive a lot so I get an oil change once ever month or two months and typically it takes a LOT longer anywhere else I've been. The waiting room also had plenty of chairs and was actually clean unlike a lot of other places. The gentleman that checked my car in was incredibly good at explaining different things they'd noticed around the vehicle.
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5

Chris W

The staff was friendly and got everything done in a timely manner. They also let me know about other maintenance I should get in ...

The staff was friendly and got everything done in a timely manner. They also let me know about other maintenance I should get in the future to keep my car running well.
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5

SteveS

Good facility. Friendly staff and owner. Good value.

Good facility. Friendly staff and owner. Good value.
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5

JAY DUO

I have used Valvoline before and the speed, professionalism, and quality has continued to remained top notched, will continue to ...

I have used Valvoline before and the speed, professionalism, and quality has continued to remained top notched, will continue to use and recommend.
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5

Bobby H.

I’ve never had a problem with these guys. They’re always efficient, friendly and trustworthy. I’m going back for my next oil cha ...

I’ve never had a problem with these guys. They’re always efficient, friendly and trustworthy. I’m going back for my next oil change and a new battery.
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5

Tony T

It was my first time going to a valvoline shop & was very satisfied on how fast the process was.

It was my first time going to a valvoline shop & was very satisfied on how fast the process was.
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5

Michelle V

The guys are great and so helpful they get you in and out in no time.

The guys are great and so helpful they get you in and out in no time.
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4

Phuong Pham

Good service

Good service
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5

Karen m

Customer service always good.

Customer service always good.
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5

Anonymous

The ability to stay in your vehicle as the service is going on, just gives it a good piece of mind.

The ability to stay in your vehicle as the service is going on, just gives it a good piece of mind.
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5

Ramzan

Aaron explained everything about my car fast service highly satisfied

Aaron explained everything about my car fast service highly satisfied
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5

Trisa

I love the manager Austen. I really trust his recommendations and I don't feel like he's just trying to sell me the services

I love the manager Austen. I really trust his recommendations and I don't feel like he's just trying to sell me the services
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5

Shawn S

When I pulled up, I was the third car in 'line' and the tech indicated that I should move to first car in front of Bay 3. The t ...

When I pulled up, I was the third car in 'line' and the tech indicated that I should move to first car in front of Bay 3. The technician asked me why I was there and told me there was a 20 minute wait. As time went by, the cars that arrived before me were ushered into the first 2 bays. The car in Bay 3 was having additional work done. When bay 2 opened up again, the tech courteously asked the car in front of bay 2 (who arrived after me) to let me go in front of them, since I had been waiting longer. A lot of places would not have noticed and just skipped over me. I appreciated that they treated me fairly. The rest of the experience went well; the technician that I interacted with was very personable. Tech did a great job of explaining their recommendations and why it mattered.
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5

Lisa

Convenient and thorough. The staff are very friendly and patient.

Convenient and thorough. The staff are very friendly and patient.
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5

D.Veronica

I came here originally on a Saturday afternoon for an oil change. Bill checked me in and was super friendly. He told me my oil d ...

I came here originally on a Saturday afternoon for an oil change. Bill checked me in and was super friendly. He told me my oil dipstick was broken and I’d have to return back after purchasing a new one. I didn’t have time to get everything done that day so I told him I’d be back. I came back on Tuesday with a new dipstick and was greeted by Tyler immediately. He was very welcoming and super informative. Bill was determined to get the broken dipstick out and after 15 minutes or so, he got it out. & I was very impressed! Tyler ran through step by step with me about the best options I have for my car to live a longer life, considering it’s high mileage. He was very informative and I appreciated that considering not many mechanics will go above and beyond for their customer, in my personal experience. The other mechanics were also very friendly and had my car ready in a quick & timely manner. 10/10 would recommend this place and will definitely be returning!
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5

Mkfive85

Aaron and Bill helped with my truck being serviced they went above and beyond to make sure they addressed everything I needed to ...

Aaron and Bill helped with my truck being serviced they went above and beyond to make sure they addressed everything I needed to know upcoming for my truck
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5

JohnJ

I like Bill because he talks to me....

I like Bill because he talks to me....
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5

jennifer

Austen was a great host! He explained everything and the crew got done very fast.

Austen was a great host! He explained everything and the crew got done very fast.
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5

lloyd

very friendly service person

very friendly service person
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5

Chris W

Great service, done quickly, friendly and professional employees

Great service, done quickly, friendly and professional employees
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5

Uncle AA

Austin was incredibly knowledgeably, articulate & well spoken. Wen way above and beyond to be informative as well as educationa ...

Austin was incredibly knowledgeably, articulate & well spoken. Wen way above and beyond to be informative as well as educational in his discriptions and presentation of said options available to me as to protect my vehicle best. Just a fantastic young gentleman, you're fortunate to have his employ.
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5

Bruce

Technicians are excellent. Friendly and very informative. Did a battery check and (as expected) showed that the battery needed ...

Technicians are excellent. Friendly and very informative. Did a battery check and (as expected) showed that the battery needed to be replaced. Had the right one in stock (and interstate - my preference) and installed it in minutes. I told my wife to take the car there any time because I think they will treat women fairly and honestly - which is often not the case elsewhere.
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5

Anonymous

techs were super nice - informative and professional

techs were super nice - informative and professional
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5

Kris B.

Bill, the service manager, is great at being conscious of my time and is always personable and courteous. I came in for a 30,000 ...

Bill, the service manager, is great at being conscious of my time and is always personable and courteous. I came in for a 30,000 checkup. I just dropped it off and picked it up later. I had already done the research — there were many more replacements/services suggested on the official Lexus list than I was informed that I needed. I felt that the items suggested for replacement were justified and I was not over-sold. I like that they remember me — even personal conversations that we have had previously. I have been going to this location for years with multiple cars. The management and techs are always very courteous. Keep it up guys!
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3

EmilyM

I have been going to this Valvoline for years to get my oil changed and have taken multiple cars thee over the years. It used t ...

I have been going to this Valvoline for years to get my oil changed and have taken multiple cars thee over the years. It used to be a simple oil change and maybe a mention of purchasing a new air filter. Now there is so much that they try to sell you. Plus you are trapped in your car so it's not easy to escape the pressures of it. All I want is a simple oil change and the safety check. Beyond that, I want to just sit in my car while everything is done. It's not the fault of the individual who is having to give the sales pitch because it's clear the computer takes him through those steps but I wish it just wouldn't happen. Or at least have the option at the beginning to simply opt out of the additional sales pitch.
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5

Calvin L.

The guys are very friendly and they seem to know what they are talking about.

The guys are very friendly and they seem to know what they are talking about.
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5

Mark

Michael was great, the time I spent, and the ease of using this center.

Michael was great, the time I spent, and the ease of using this center.
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3

Tadavarthi

The price was high than the other ones.and the service was good .

The price was high than the other ones.and the service was good .
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5

Kurt F

I had a low tire pressure light on when I came in for an oil change. Austen took the time to figure out and then show me how to ...

I had a low tire pressure light on when I came in for an oil change. Austen took the time to figure out and then show me how to reset the programming to turn the light off after making sure all the tires were at the correct pressure.
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5

Mark

Quick, knowledgeable, and friendly

Quick, knowledgeable, and friendly
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5

Steve Longsleeve

Great customer service. The best in the car service business

Great customer service. The best in the car service business
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5

Wrigley S.

In and out. Seemless and thorough experience.

In and out. Seemless and thorough experience.
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5

Mia H

Great good old team work effort

Great good old team work effort
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3

Judy s

Only wanted to get oil change and leave. Asked about many many different services. I just wanted an oil change

Only wanted to get oil change and leave. Asked about many many different services. I just wanted an oil change
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5

Picketoaks

Team lead was very courteous and personally engaging to determine if I was receiving the right information and services

Team lead was very courteous and personally engaging to determine if I was receiving the right information and services
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4

Zach

The price of the oil change was to high

The price of the oil change was to high
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5

Karla

Bill was very informative and the whole team seemed to care that things were done correctly.

Bill was very informative and the whole team seemed to care that things were done correctly.
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5

Rick P.

Quick service, friendly folks and professional job!

Quick service, friendly folks and professional job!
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5

Cathy T

No pressure at all to buy anything. Very quick and efficient. Courteous!!

No pressure at all to buy anything. Very quick and efficient. Courteous!!
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5

BV

The staff is friendly. They honored the coupon and don't pressure you to get additional services.

The staff is friendly. They honored the coupon and don't pressure you to get additional services.
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4

Anonymous

Highly satisfied

Highly satisfied
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4

endres80

It is a great service that is offered and the speed with which it is given is amazing. I greatly appreciate the crew and their w ...

It is a great service that is offered and the speed with which it is given is amazing. I greatly appreciate the crew and their work. I am just concerned with the cost of the oil for my vehicle.
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5

Roger R

First time using the service was highly satisfied plan to bring all my vehicles here.

First time using the service was highly satisfied plan to bring all my vehicles here.
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2

MaryM

Service was done well but I checked the price of the cabin air filter for which I was charged $50 and I can buy the same air fil ...

Service was done well but I checked the price of the cabin air filter for which I was charged $50 and I can buy the same air filter online for $8. I expect a markup, but not a 600% markup.
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5

Joshua T

It was cold and dark and I noticed one of my headlights was out. I stopped by just for a new headlight and they were quick and ...

It was cold and dark and I noticed one of my headlights was out. I stopped by just for a new headlight and they were quick and friendly. I wasn't pressured into anything else.
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5

Don S

Love this Valvoline! Members are always highly energized and professional...even when the temperature is below freezing!

Love this Valvoline! Members are always highly energized and professional...even when the temperature is below freezing!
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5

Mary-Rose A

The staff always is friendly, welcoming, & genuinely appreciates my business. They are honest with me about my vehicles current ...

The staff always is friendly, welcoming, & genuinely appreciates my business. They are honest with me about my vehicles current needs & what will be needed & when based on the current situation. I feel like family when I’m there.
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5

Anonymous

Austen made great recommendations. I will return to take care of the recommendations on my next visit. Great service!

Austen made great recommendations. I will return to take care of the recommendations on my next visit. Great service!
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5

Jerrybvlakes

As always, your Centreville location continues to provide the best service on my vehicles. Keep up the excellent service guys!!

As always, your Centreville location continues to provide the best service on my vehicles. Keep up the excellent service guys!!
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5

Hèrb F

The staff communicated throughout the servicing Made suggestions on possible future service needs

The staff communicated throughout the servicing Made suggestions on possible future service needs
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5

no

Quick and efficient.

Quick and efficient.
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5

HappyValvolineCustomer

Everyone that works at my local Valvoline is extremely personable, polite and helpful. I have never trusted a group of people mo ...

Everyone that works at my local Valvoline is extremely personable, polite and helpful. I have never trusted a group of people more to honestly tell me what needs to be fixed and what can wait. They are always open to discuss issues with the vehicle and suggest possible solutions even if it means not using them to fix the problem. I will continue coming to this location and recommending it to everyone that is looking for an oil change location. Overall great group of people and I look forward to a pleasant visit every time I come through.
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5

Jory L

Bill and his team are super nice, they know what they're doing, and they get it done fast. Also, for someone like me who has ve ...

Bill and his team are super nice, they know what they're doing, and they get it done fast. Also, for someone like me who has very little knowledge about cars, they are great at explaining things and telling me what to watch out for. Usually when any automotive service finds out you're next to clueless about cars, they suddenly find a million things wrong with your car and that $50 bill becomes a few hundred, but not with these guys, I don't feel paranoid about being sold unnecessary parts, these guys don't do that. I'll be back soon!
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5

Sherry K

Explained things well. Very polite.

Explained things well. Very polite.
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5

Atticus

The team at the Valvoline store were professional, courteous, friendly, and acommodating. Excellent reporte with customers. Neve ...

The team at the Valvoline store were professional, courteous, friendly, and acommodating. Excellent reporte with customers. Never fail to explain the work being done and why. Also points out what might be needed in future.
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5

Rvpc

It was my first time and i was nervous because i dont know anything about cars really or the terms. They walked me through every ...

It was my first time and i was nervous because i dont know anything about cars really or the terms. They walked me through everything and were patient and explained best they could
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5

Peter

The representatives that help me at this location were very professional and friendly.

The representatives that help me at this location were very professional and friendly.
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4

Anonymous

Actually I was very satisfied

Actually I was very satisfied
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5

Quadmore

Easy in easy out

Easy in easy out
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5

AMcD

Very professional and Friendly Service

Very professional and Friendly Service
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5

babak

nice guys

nice guys
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5

Loyalists customer

Very professionally level and courteous staffs

Very professionally level and courteous staffs
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5

CONNIE V.

CSR/Bill was very helpful and knowledgeable. I appreciate the time he took in inspecting the pressure in the tires. Thank you so ...

CSR/Bill was very helpful and knowledgeable. I appreciate the time he took in inspecting the pressure in the tires. Thank you so much!!
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5

Paul C.

Great guy! Quick service!

Great guy! Quick service!
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5

Theresa M

Nathan was very friendly and knowledgeable even went next door to the service station to find out a price for a service valvoli ...

Nathan was very friendly and knowledgeable even went next door to the service station to find out a price for a service valvoline didn’t offer while I was having my oil changed. That’s customer service!! Every time I get an oil change I go there and no matter who waits on you they are all very nice.kudos to that station.
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5

Matt J.

Excellent Customer Service from start to finish

Excellent Customer Service from start to finish
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5

HPatel

I have found this service station to be quick and friendly. The docking stations are clean and do not feel pressured by your cre ...

I have found this service station to be quick and friendly. The docking stations are clean and do not feel pressured by your crew to purchase additional services; only recommendations.
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5

Julio marroquin

They great people I hop to see you Gus again

They great people I hop to see you Gus again
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5

Brian M

They changed my lightbulb with ease and where very fast

They changed my lightbulb with ease and where very fast
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5

j.d.h.

i am a mechanic. they did what i told them to do without argument and did a very thorough job of the transmission flush and re ...

i am a mechanic. they did what i told them to do without argument and did a very thorough job of the transmission flush and refill which requires 16 quarts on my truck as well as the engine oil/filter change.
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5

Justin R.

Austen (CSR) was very knowledgeable about the potential causes and ramifications of completing or delaying the service recommend ...

Austen (CSR) was very knowledgeable about the potential causes and ramifications of completing or delaying the service recommendations and was clear about the level of effort to complete such services, e.g. cabin filter vs. engine filter. Polite, answered all questions thoroughly, and seemed to genuinely care about the safety of my family, especially as we were about to embark on a 800 mi ride home.
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5

Evelyn L

This place has constantly given me excellent service and I trust Bill, the Manager completely!

This place has constantly given me excellent service and I trust Bill, the Manager completely!
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5

Mel S.

I got in with no waiting. The employees knew what to do. Although they tried to sell me other service, some of which I needed, t ...

I got in with no waiting. The employees knew what to do. Although they tried to sell me other service, some of which I needed, there was no hard sell.
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5

Kathy P

The technicians were polite, informative, and professional. The service was quick, thorough, and pleasant.

The technicians were polite, informative, and professional. The service was quick, thorough, and pleasant.
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5

K

I had a coupon that they honored and all the staff are very nice there!

I had a coupon that they honored and all the staff are very nice there!
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4

Carmenp

It was quick

It was quick
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4

JR

I was told that I needed an ATF flush at 58K when the manufacture recommends 150K. Please do not recommend things that do not ma ...

I was told that I needed an ATF flush at 58K when the manufacture recommends 150K. Please do not recommend things that do not match with the manufacture. There is a big difference between an ATF flush at 58K vs 150K. I am asked this every single time I come.
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5

Jp

The service.

The service.
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5

Ellen

Always professional. I feel very comfortable coming here.

Always professional. I feel very comfortable coming here.
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5

Debbie L

the staff is knowledgeable

the staff is knowledgeable
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5

Don Glover

Really great experience, being able to hear and see everything made me feel confident that I wasn't getting ripped off.

Really great experience, being able to hear and see everything made me feel confident that I wasn't getting ripped off.
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4

Devin

Front diff fluid and manual transmission fluid in my vehicle is the same fluid! I got these fluids changed and a mechanic told m ...

Front diff fluid and manual transmission fluid in my vehicle is the same fluid! I got these fluids changed and a mechanic told me that my front diff was in the manual trans. I was charged twice for getting the same fluid changed one visit apart. I received a refund from Valvoline for this mistake. I’m still being asked to get both fluids changed! Your generic formula for changing fluids clearly needs to be re-evaluated. You were made aware of an error and it still continues to happen.
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5

Joseph

Super fast service

Super fast service
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5

Mike Byrne

Great service and Great people I will be back

Great service and Great people I will be back
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5

Deer Hunter Fred

I have always changed my oil in the past - and always used Valvoline products. Bought a new truck and for the first oil change d ...

I have always changed my oil in the past - and always used Valvoline products. Bought a new truck and for the first oil change decided to try this service. Was very pleased with the service. Bill was very friendly and explained their process for completeness and safety. Impressed! And for the difference in what is cost me to do my own oil change and what I paid - it is worth the convenience to go back for the next oil change.
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5

Peter

Really enjoyed the employees, very down to earth people. Different from other places where they just try to sell you things you ...

Really enjoyed the employees, very down to earth people. Different from other places where they just try to sell you things you don’t need. I will always be going to valvoline.
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5

Jnguye

The service team member Austen was phenomenal he took the time to answer all question and advised on the use of synthetic oil be ...

The service team member Austen was phenomenal he took the time to answer all question and advised on the use of synthetic oil because it would be more beneficial in the long run. I had full confidence in his knowledge and skills. I don’t unusually go to this location but I will definitely be returning for any future car needs and oil changes. Very professional prompt friendly and knowledgeable! What a great experience!
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5

Srinivas

The expertise of the staff,professionalism,customer friendly approach would highly be appreciate.

The expertise of the staff,professionalism,customer friendly approach would highly be appreciate.
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3

Not happy

Being aggressive to buy extra services not need and got charged filter price even thought stated on coupon premium filter additi ...

Being aggressive to buy extra services not need and got charged filter price even thought stated on coupon premium filter additional. I did not order premium services.
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5

CPW

Professional and courteous employees. They do a nice job.

Professional and courteous employees. They do a nice job.
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5

Satisfied customer

Great customer service as always. My first time to this location and I’m always greeted with the same genuine enthusiasm and pro ...

Great customer service as always. My first time to this location and I’m always greeted with the same genuine enthusiasm and professionalism like the Manassas location.
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5

Francesca

Everyone was so nice and friendly

Everyone was so nice and friendly
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5

relicmaster

Just simply a great place for a fast oil change. I have few if any complaints. I'll return with my other car soon.

Just simply a great place for a fast oil change. I have few if any complaints. I'll return with my other car soon.
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5

Calvin L.

Awesome customer service...very satisfied with the overall experience.

Awesome customer service...very satisfied with the overall experience.
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5

Arlene L.

Very professional and knowledgeable

Very professional and knowledgeable
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5

Busy2

Easy and honest service

Easy and honest service
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5

Pro M

Bill was courteous and professional

Bill was courteous and professional
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4

Savage Wood

Always seems a bit expensive for an oil change but I like the employees

Always seems a bit expensive for an oil change but I like the employees
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5

ShannonB

Everyone was very professional and friendly. When I asked questions, they explained without being condescending. While suggestio ...

Everyone was very professional and friendly. When I asked questions, they explained without being condescending. While suggestions were made about services, there was no pressure and I didn't feel as though I was getting ripped off.
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5

Ricardo Z

Fast service. Stayed in car during service. Good price.

Fast service. Stayed in car during service. Good price.
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4

James L.

I was very pleased with the service in every way. I only give 'highly satisfied' in extraordinary circumstances.

I was very pleased with the service in every way. I only give 'highly satisfied' in extraordinary circumstances.
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5

Eric F

The entire team is great at this store. They communicate very well without high pressure sales. The just give you the facts abou ...

The entire team is great at this store. They communicate very well without high pressure sales. The just give you the facts about your particular vehicle and let you decide. I have 5 vehicles that I bring to this shop.
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5

ES

Austin who was my technician did an excellent job on my car. He went through every step of checking my car out with me. He also ...

Austin who was my technician did an excellent job on my car. He went through every step of checking my car out with me. He also recommended a fuel system cleaning along with my oil change which helped my car run much smoother. Just overall excellent customer service and work on my car. I will be recommending Valvoline to others.
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5

John N.

The employees are very knowledgeable and polite, and I like the quick service.

The employees are very knowledgeable and polite, and I like the quick service.
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5

Hedda B.

I have transmission leak & they’re are so kind to tell me to come by weekly to top off since I had originally had my transmissio ...

I have transmission leak & they’re are so kind to tell me to come by weekly to top off since I had originally had my transmission flush done here.
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5

jetat

everything was great!!

everything was great!!
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4

satisfied customer

Service was fine.

Service was fine.
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5

Tina S

Friendly, helpful, quick service

Friendly, helpful, quick service
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2

JJones

Outrageous prices for wiper blades and air filter! You took advantage of my daughter returning to college.

Outrageous prices for wiper blades and air filter! You took advantage of my daughter returning to college.
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5

Stephanie H

Austin who I believe is the assistant manager at this location was the best ,most courteous, honest and fair mechanical expert I ...

Austin who I believe is the assistant manager at this location was the best ,most courteous, honest and fair mechanical expert I’ve ever encountered. I believe he should be promoted.
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5

Anonymous

They were friendly and very knowledgeable about the service provided.

They were friendly and very knowledgeable about the service provided.
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5

C colon

Staff really friendly

Staff really friendly
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5

Bradley H

Everyone knew what they were doing,friendly, and fast.

Everyone knew what they were doing,friendly, and fast.
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5

Jane B.

I trust the people there as I've been going there for years. One man remembers me over the years and I like that.

I trust the people there as I've been going there for years. One man remembers me over the years and I like that.
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5

Dugless

Friendly staff, quick service.

Friendly staff, quick service.
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5

Grant S

Great service. Bill is the best

Great service. Bill is the best
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5

Skinshater

Good conversation, fair prices, and easy comprehension of what work was being done

Good conversation, fair prices, and easy comprehension of what work was being done
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5

Brian P.

I was greeted and told why there would be a small wait (busy); Nathan, Austin, and Brian all explained things to me, but did not ...

I was greeted and told why there would be a small wait (busy); Nathan, Austin, and Brian all explained things to me, but did not pressure me to buy. They continued to articulate what & why they were doing activities; and checked with me to see if I was doing OK.They were very professional and personable. And of note; your prices were most competitive.
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5

Ariel R

The people were friendly and conversational. Explained everything

The people were friendly and conversational. Explained everything
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5

RichA

Staff was friendly and helpful. Car was repaired in a prompt and professional manner.

Staff was friendly and helpful. Car was repaired in a prompt and professional manner.
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5

Laura

Austen was the best! I came in for an oil change & had a great experience. He explained everything to me and help me prioritize ...

Austen was the best! I came in for an oil change & had a great experience. He explained everything to me and help me prioritize additional car maintenance/upkeep. He even pointed out an impact bubble on one of my tires that I had not noticed. Definitely look forward to working with him again!
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5

John L

fast ,good service for a reasonable price .

fast ,good service for a reasonable price .
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5

Jill

I've been taking my cars to Valvoline for at least 8-9 years. My son told me he trusted them, said"it was a little pricey, but ...

I've been taking my cars to Valvoline for at least 8-9 years. My son told me he trusted them, said"it was a little pricey, but you get what you pay for". I've also used Valvoline down in Naples, Florida, as we have a winter home down there. I was also pleased with them. They also have nice hot coffee:) The employees are always very friendly.
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5

Tony H

Very quick visit, the oil change was very fast. The staff were friendly and POLITE. good group of guys at the Centerville, Virgi ...

Very quick visit, the oil change was very fast. The staff were friendly and POLITE. good group of guys at the Centerville, Virginia location.
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5

Anonymous

The team worked very efficiently together. Got me in and out within 15 minutes.

The team worked very efficiently together. Got me in and out within 15 minutes.
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5

David z

Great service and customer care. Friendly knowledgeable staff. Outstanding! Take all my cars there and will highly recommend.

Great service and customer care. Friendly knowledgeable staff. Outstanding! Take all my cars there and will highly recommend.
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5

Crystal C.

I wasn't aware of the "top offs" between services. This is a great idea and gives me more leverage when "selling" your companies ...

I wasn't aware of the "top offs" between services. This is a great idea and gives me more leverage when "selling" your companies services to my friends and family. I love the pull up and stay in car option.
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5

Adam S

Everything was done well (as far as I know), quickly, and with a good attitude!

Everything was done well (as far as I know), quickly, and with a good attitude!
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4

Julie C.

There were additional services needed, but unfortunately my phone number was written into the computer wrong so they were unabl ...

There were additional services needed, but unfortunately my phone number was written into the computer wrong so they were unable to contact me. I would have loved to have gotten them completed, now I will need to come back in a week or so.
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5

Ali

Valvoline's staff is very courteous, quick, and helpful. I love that I don't have to wait too long. I wish they offered more s ...

Valvoline's staff is very courteous, quick, and helpful. I love that I don't have to wait too long. I wish they offered more services. Brandon who helped me was very helpful.
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5

Barbara

It was easy-drive up, pull in, get service, done.

It was easy-drive up, pull in, get service, done.
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5

JackieJ

Quick service, friendly guys

Quick service, friendly guys
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5

Sherry W.

My customer service provider, Bill Muneski returned to Valvoline. He's provided service to my families' cars for years and I ha ...

My customer service provider, Bill Muneski returned to Valvoline. He's provided service to my families' cars for years and I have always trusted him 100%!! He left this Valvoline for a while and I was thrilled to see him back today. Bill went out of his way to introduce me to all of the other service providers working on my car. They were very polite and professional as well. Keep up the great work, Valvoline!!
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5

Steve S

Convenient Friendly staff.

Convenient Friendly staff.
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5

Orlando

Bill and his crew are the best. Always friendly and professional. Great service every visit

Bill and his crew are the best. Always friendly and professional. Great service every visit
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5

Amy A.

I was told about maintenance needed, but not pressured to do so at all. What a welcome change from other service centers!

I was told about maintenance needed, but not pressured to do so at all. What a welcome change from other service centers!
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5

Anonymous

Wow, what great customer service. I took care of the items Bill the manager suggested. Nate was working with him and made a grea ...

Wow, what great customer service. I took care of the items Bill the manager suggested. Nate was working with him and made a great team. Because of them I will continue to use Valvoline
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5

Jp P

Friendly staffEfficient service No wait is plus

Friendly staffEfficient service No wait is plus
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5

MikeB

I will not go to anyone else for my vehicle maintenance. These guys know their customers and are the best!

I will not go to anyone else for my vehicle maintenance. These guys know their customers and are the best!
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5

paulmcshane456

As a retail employee myself, i truly appreciated the fact that the guys answered all of my auestions in full detail about everyt ...

As a retail employee myself, i truly appreciated the fact that the guys answered all of my auestions in full detail about everything I asked. It was awesome to be taken care of 100%
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5

Bearoo

Manager at this store is the best. He is always top notch. I visit this location because of him. I use this location about 10x a ...

Manager at this store is the best. He is always top notch. I visit this location because of him. I use this location about 10x a year. Employees are courteous and helpful.
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1

S.Y.

I get my oil change done every 30,000 from Lee Hwy, VA location and few times I have been mentioned from the staff that customer ...

I get my oil change done every 30,000 from Lee Hwy, VA location and few times I have been mentioned from the staff that customers with Groupon hurt their business. If bringing in Groupon hurts the business, then Valvoline should consider not to participate in Groupon program. I have been going to this location for many years and as a customer if I am making this business not profitable, I should stop coming to Valvoline. Thanks for the past services, but I am definitely sure I won't be coming back to Valvoline. Thanks.
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5

Jennyh

Friendly competent technicians

Friendly competent technicians
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5

Anonymous

It was fast service and very professional!

It was fast service and very professional!
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5

BuzzA

Good, competent service.

Good, competent service.
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5

Dave B.

Nathan was my service provider today and I think this was the first time with him. A very pleasant attitude and through the vi ...

Nathan was my service provider today and I think this was the first time with him. A very pleasant attitude and through the visit we talked not only about the technical side of the visit but also things in general. Made me feel like he cared about me as a person. That is what businesses need in their customer contacts. He seemed very knowledgeable about the car and the services provided. Bill was also there and it is always nice to see him. He asked about something happening in my personal life - something we talked about over a year ago. The ability to remember your customers is key and makes me feel good that they remember.
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5

Wang

Good service

Good service
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5

Joice.A

The guys at the center (centreville) were really polite and attentive. Very friendly staff! Keep it up guys! I will def come bac ...

The guys at the center (centreville) were really polite and attentive. Very friendly staff! Keep it up guys! I will def come back!
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5

BP

Very Friendly

Very Friendly
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5

Ray G

I came in because of a battery problem. Tyler and his crew got the battery changed out and also did a courtesy check and made so ...

I came in because of a battery problem. Tyler and his crew got the battery changed out and also did a courtesy check and made some recommendations that I could address at future visits. Thanks for getting me back on the road.
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5

Maida@hlc.org

Great experience

Great experience
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5

Chavez

Am costumer for years

Am costumer for years
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5

Anonymous

Tyler and Austen informed me of 3 lights being out and quickly replaced them. Their service center was well kept and everyone ju ...

Tyler and Austen informed me of 3 lights being out and quickly replaced them. Their service center was well kept and everyone just looked so joyous to be there! Their manager, Tyler, looked and acted very professional and friendly. Their knowledge and professionalism will definitely bring me back for many more times to come
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5

Rustym

I couldn't change the oil myself, because access to truck is restricted. Therefore good value.

I couldn't change the oil myself, because access to truck is restricted. Therefore good value.
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4

Mike

Employee didn't like the fact that I used a low priced coupon I received for Valvoline

Employee didn't like the fact that I used a low priced coupon I received for Valvoline
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5

debbie

THe employees are knowledgeable and friendly.

THe employees are knowledgeable and friendly.
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5

R. J. Parrell

I have been using this service station for the past 6 years. I like the fact that I am able to stay inside the vehicle during se ...

I have been using this service station for the past 6 years. I like the fact that I am able to stay inside the vehicle during servicing and have been very pleased with the service. As a business owner myself I like the attention to detail and professionalism I take all my vehicles to this station even though we have moved outside of town.
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5

HK

The friendliness and professionalism of the staff without being pushy.

The friendliness and professionalism of the staff without being pushy.
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5

Pete

Knowledgeable staff, good prices, and fast service.

Knowledgeable staff, good prices, and fast service.
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5

Keith S

I have been going for a few years now. I met Austin and the others at the shop. Everyone is very courteous and helpful. Austin i ...

I have been going for a few years now. I met Austin and the others at the shop. Everyone is very courteous and helpful. Austin is very knowledgeable of cars and is very helpful above just an oil change. Since I have been going for a few years the service has always been good so I expect the same and it always is.
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5

Marvin valenzuela

I was highly satisfied because they treated me right and they did their job as fast as i like it

I was highly satisfied because they treated me right and they did their job as fast as i like it
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5

Nada M

The staff were professional and friendly

The staff were professional and friendly
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5

David C

Very courteous and professional stafff. Makes you feel valued and welcoming

Very courteous and professional stafff. Makes you feel valued and welcoming
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5

Debbie P.

Service was fantastic and courteous. Treated with knowledge and kindness.

Service was fantastic and courteous. Treated with knowledge and kindness.
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5

Bobtom

Friendly and efficient stuff!

Friendly and efficient stuff!
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3

Anonymous

Every time I use a coupon that I bought elsewhere I always have a problem with the same tech. If the location has a problem with ...

Every time I use a coupon that I bought elsewhere I always have a problem with the same tech. If the location has a problem with people buying discounted services for your company online then your company shouldn't sell discounted services.
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5

Frank

Staff went above and beyond with a stubborn drain plug on rear differential

Staff went above and beyond with a stubborn drain plug on rear differential
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5

Mary

Technicians polite and friendly and took time to explain the services

Technicians polite and friendly and took time to explain the services
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5

DougS

you had the best crew to work on my car

you had the best crew to work on my car
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5

Clements

Austin was great!!

Austin was great!!
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5

Anonymous

Great service

Great service
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5

Anonymous

They took the time to explain things (services I was expecting), and they explained how they carefully checked my right front ti ...

They took the time to explain things (services I was expecting), and they explained how they carefully checked my right front tire for leaks (the other person who drives this car, my elderly mom's home health aide thought it had been leaking/looking soft), and patiently explained some things more than once (my knowledge of cars is limited)SUPER-FRIENDLY and outstanding service. I'll be back!
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5

Anonymous

Great customer service made me feel like family made me wanna come back tell others about my experience and recommend people to ...

Great customer service made me feel like family made me wanna come back tell others about my experience and recommend people to get there car serviced at this valvoline in centreville V.A brenden was extremely helpful and represented valvoline in away that made me feel i came to the right place
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5

Steve J

Speed of service

Speed of service
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5

TonyS.

great customer service from the valvoline team at the shop

great customer service from the valvoline team at the shop
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4

Thirstin howl III

The service took about 50 mins to complete with my vehicle sitting and not being worked on for about 20 of those minutes

The service took about 50 mins to complete with my vehicle sitting and not being worked on for about 20 of those minutes
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5

Debbie C.

Very nice and. Thorough . Kevin explained everything and talk to me about things that need to be done in the future

Very nice and. Thorough . Kevin explained everything and talk to me about things that need to be done in the future
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4

Jason

Just felt the cost of the oil change for synthetic was a lot $86. Good thing I had a coupon. I did get very good service from ...

Just felt the cost of the oil change for synthetic was a lot $86. Good thing I had a coupon. I did get very good service from the team and they checked my car over very well so I felt that the extra service made up for the cost I guess
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5

Jennifer

Honest appraisal of problem. Walked me through details and provided me the broken part that another mechanic had worked on. Th ...

Honest appraisal of problem. Walked me through details and provided me the broken part that another mechanic had worked on. They never criticized the work of the separate mechanic,but walked me through what still needed to be fixed and offered to assist if the first mechanic unable to. They were truly trying to save me having to pay for same service twice! What integrity! I like too that the staff is always upbeat, very courteous and look like they really enjoy and know their craft.
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5

raw186

the level of professionalism was outstanding. they did not act like i annoyed them just being there. they did not be belittle ...

the level of professionalism was outstanding. they did not act like i annoyed them just being there. they did not be belittle me acting like I knew nothing and they stayed focused on getting the job done. very rare qualities in any business you go into these days. this valvoline is out of the way for me but i will probably start bringing my car here for oil changes
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5

Paul L

Quick service -did not have to wait. Kevin and Branden were very helpful in explaining service to me. I was allowed to watch s ...

Quick service -did not have to wait. Kevin and Branden were very helpful in explaining service to me. I was allowed to watch service while it was being done and they talked with me about everything they were doing on the car, All the staff seemed to be working as a team. They were not pushy about selling extra services. If I said no they were ok with it.
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5

Al

Very friendly staff, everyone acknowledged me,great communication with eachother and myself. Love that I wasn't pressured into ...

Very friendly staff, everyone acknowledged me,great communication with eachother and myself. Love that I wasn't pressured into buying extras. This is a huge turnoff when getting an oil change.
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5

JC

Excellent service. Somewhat concerned, however, that two days after my visit, my air conditioning (which was running beautifull ...

Excellent service. Somewhat concerned, however, that two days after my visit, my air conditioning (which was running beautifully and flawlessly) seemed to run out of freon. Coincidence? Change of oil from regular to synthetic? Hmmmm.
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5

T

As always they were polite, friendly, and professional.

As always they were polite, friendly, and professional.
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5

Lois S

Service was performed in a timely manner, clearly explained and staff was very professional.

Service was performed in a timely manner, clearly explained and staff was very professional.
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5

Jeff a

Good job very thorough

Good job very thorough
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5

Ryan S

Friendly and courteous staff, no wait time, good value for your money!

Friendly and courteous staff, no wait time, good value for your money!
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5

Anonymous

Good job! Quick!

Good job! Quick!
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5

Greg Z.

Great, quick and affordable service!

Great, quick and affordable service!
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5

LDF

a light kept going on and Brendon not only lifted my hood to check all but figured out it was an oil change I needed and took my ...

a light kept going on and Brendon not only lifted my hood to check all but figured out it was an oil change I needed and took my car right in. Great employee!!
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5

Marie C

They provided excellent service and explained to us what we needed. Actually my husband was on top of it and knew it as well. ...

They provided excellent service and explained to us what we needed. Actually my husband was on top of it and knew it as well. No pressure to sell us anything. We have our cars maintained by Subaru so this is the first time we used Valvoline for this particular vehicle.
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5

FJ Dude

The tech who worked on my oil change and tire rotation was awesome. He explained everything very carefully to me and did excell ...

The tech who worked on my oil change and tire rotation was awesome. He explained everything very carefully to me and did excellent work. A true professional. Also everyone I spoke to at this store were extremely friendly and welcoming. Best service experience I've ever had from a non dealer shop.
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5

TBurgess

I just purchased my car ans tech was very thorough with everything and very knowledgeable. He recommended me to take car back ...

I just purchased my car ans tech was very thorough with everything and very knowledgeable. He recommended me to take car back without trying to get extra money out of me. This is why I love Valvoline♡♡
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5

Eric M

Arrived 15 minutes before closing. Had an issue with the Groupon coupon loading on my phone. Oil change and air filter done in 1 ...

Arrived 15 minutes before closing. Had an issue with the Groupon coupon loading on my phone. Oil change and air filter done in 12 minutes.
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5

Meggie M

everyone was friendly and quick

everyone was friendly and quick
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5

Marty H

Guys were very friendly and knowledgeable, one of the techs noticed an American flag banner that was knocked over, he RAN out a ...

Guys were very friendly and knowledgeable, one of the techs noticed an American flag banner that was knocked over, he RAN out and picked it up and replaced it, nice to see
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5

Rasha K

All people are nice honest knowledgeable and fast

All people are nice honest knowledgeable and fast
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5

EB

Overall excellent work and employees are nice and very professional

Overall excellent work and employees are nice and very professional
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4

John C

The price was very expensive for a normal oil change.

The price was very expensive for a normal oil change.
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5

King

The staff where super nice and quickly serviced my vehicle

The staff where super nice and quickly serviced my vehicle
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5

Purpletruck

Everyone at this location are always friendly and nice.

Everyone at this location are always friendly and nice.
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5

Anna G.

The staff were clean cut, professional, helpful, knowledgeable and friendly. I am a female and I felt comfortable and did not f ...

The staff were clean cut, professional, helpful, knowledgeable and friendly. I am a female and I felt comfortable and did not feel taken advantage of.
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4

Efee

They tried to recommend Services for my vehicle that were not appropriate. For example, they thought my car was a four-wheel-dri ...

They tried to recommend Services for my vehicle that were not appropriate. For example, they thought my car was a four-wheel-drive and tried to recommend changing the differential fluid's and a few other things, but my car is a front wheel drive and doesn't have that system.
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5

Charlie

An average highly satisfied, although I wait it was fast service than another places

An average highly satisfied, although I wait it was fast service than another places
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5

Kathy Y

I am a regular customer and very satisfied everytime I visit.

I am a regular customer and very satisfied everytime I visit.
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4

Catie F

I only came in for an oil change and that is what I stated.I felt the technician was trying to scare me with what will happen to ...

I only came in for an oil change and that is what I stated.I felt the technician was trying to scare me with what will happen to my car if I don't do the offered service. Would listen that I did not need to flush the radiator or tire rotation, because I just had a new radiator put in and preformed maintenance service at my repair garage.
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4

Tom m

A little to much pressure for up selling

A little to much pressure for up selling
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5

Anon

Excellent, knowledgeable staff.

Excellent, knowledgeable staff.
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5

Waltg

Young man explained services he thought I should consider, but did not over pressure. The service was quick and efficient.

Young man explained services he thought I should consider, but did not over pressure. The service was quick and efficient.
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5

julz

Great service and excellent customer care!

Great service and excellent customer care!
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5

HADMaloney

I appreciate that I was not fear mongered into services for my vehicle. At my last oil change Austen went over recommended futur ...

I appreciate that I was not fear mongered into services for my vehicle. At my last oil change Austen went over recommended future services and put them in order of importance, with mileage and approx prices. I truly appreciate the above and beyond in the service he provided to me and my vehicle today. He got me road ready for my trip. I told him a certain tire kept going low and he found the nail that was causing it. HE is the reason I came back today. This was my second visit at the recommendation of my husband and I will be back for my 3rd before I move. Thank you Austen for explaining my car to me a woman and treating me with respect. I thank the entire staff I had. heidi.
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5

Smanders

Bill and his team were polite and professional, and only provided the requested service without pressuring me into costlier opti ...

Bill and his team were polite and professional, and only provided the requested service without pressuring me into costlier options or services. I was in and out in record time, and am very impressed with the price.
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5

YoM7

The person who talked with me most of the time was very professional and answered all of my questions. So impressed with Valvoli ...

The person who talked with me most of the time was very professional and answered all of my questions. So impressed with Valvoline, and I'll definitely be coming back!
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5

John L.

I had never stopped before. The customer service was really outstanding, it was very refreshing. I will make it a point to use ...

I had never stopped before. The customer service was really outstanding, it was very refreshing. I will make it a point to use this place for all of my needs.
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5

Anonymous

Have been taking my car here for years. Always receive fast and friendly service. Have issues with my car indicating low tire ...

Have been taking my car here for years. Always receive fast and friendly service. Have issues with my car indicating low tire and whenever I take it to be checked, the service people have no issues even though I am not having other service done at that time. Always helpful.
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5

Louis K.

Very pleasant people, very low pressure, very fast service. Excellent job!

Very pleasant people, very low pressure, very fast service. Excellent job!
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5

Ros G.

Very dedicated staff

Very dedicated staff
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4

Samf

Centreville Vioc

13612 Lee Hwy
Centreville, VA, 20120

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

Centreville Vioc

13612 Lee Hwy Centreville, VA, 20120

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

13612 Lee Hwy
Centreville, VA, 20120