Valvoline Instant Oil Change Centreville, VA, 13612 Lee Hwy

5

CO

Very friendly staff.

Very friendly staff.
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5

Patrick C

I have had great experiences with this location for years.

I have had great experiences with this location for years.
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5

Ifdez

Great customer service. When we arrived we were free and told where to pull in. When another bay opened up, the gentleman moved ...

Great customer service. When we arrived we were free and told where to pull in. When another bay opened up, the gentleman moved the vehicle that was there but had pulled up after we had arrived. The gentleman explained to the other customer that we had arrived first which kept everyone happy.
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5

Rescuedogmom2

Every single person was wonderful -they were friendly- very knowledgeable - very efficient - I did not feel pressured - everyone ...

Every single person was wonderful -they were friendly- very knowledgeable - very efficient - I did not feel pressured - everyone was truly wonderful - I will go back again - and I will recommend them to friends and family - thank you !!!
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5

Herb F

The staff clearly explained my options for additional services

The staff clearly explained my options for additional services
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3

J13636

The mechanic just asked me if I wanted my air filter changed without even looking at it. He also asked about various fluids and ...

The mechanic just asked me if I wanted my air filter changed without even looking at it. He also asked about various fluids and said do you need me to top any off or do a flush without ever looking at any of them first. I had no idea if they needed adding to or needed a flush. Seemed like he wanted to up sell each thing that they could possibly do and when I said nothing no, he just turned around and walked away.
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4

Anonymous

Thé management need more training in costumes sevice

Thé management need more training in costumes sevice
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4

bill

all goog in /out

all goog in /out
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5

roh

Overall, excellent service, friendly and helpful staff. Will return.

Overall, excellent service, friendly and helpful staff. Will return.
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5

J.R.

Mo was wonderful. I had some other problems going on with my car and he gave really great advice and recommended me to a shop th ...

Mo was wonderful. I had some other problems going on with my car and he gave really great advice and recommended me to a shop that could assist me beyond the services Valvoline provides.
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5

juanito.

because they got the job done without any problems or drama thank you.

because they got the job done without any problems or drama thank you.
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5

Jeff

Three people worked to service my car when I came in, Brenden, Ahmed & Mark. All were very personable and put in good effort to ...

Three people worked to service my car when I came in, Brenden, Ahmed & Mark. All were very personable and put in good effort to service the car. I have been hesitant to using quick service oil changes and have been to the Valvoline shop in the past. I felt more pressure to complete services in previous visits. It was nice to receive the service I required without extra haggling. With that said, I wound up having more service work done to my car since I trusted the fact it was good for the car, not solely for the profit of the shop. This experience makes me want to return again.
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5

Squishy

Great cust service

Great cust service
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5

Gino

The technician was extremely courteous, explained what they would do and suggested some service requirements. No pressure to say ...

The technician was extremely courteous, explained what they would do and suggested some service requirements. No pressure to say yes.
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5

SK

Valvoline always talk to their customer and make the right decision for the car with a very friendly and the most economic way.

Valvoline always talk to their customer and make the right decision for the car with a very friendly and the most economic way.
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5

Kiersten

The staff were so kind and friendly. I LOVED the convenience of not even having to get our of my car! From start to finish, the ...

The staff were so kind and friendly. I LOVED the convenience of not even having to get our of my car! From start to finish, the entire oil change took about 20 minutes. I also liked how they checked for other issues while I was already there, and did not feel like they were trying to "sell" me on things I did not need or up-charge me. Have already recommended to my family and coworkers and will DEFINITELY be back!
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4

Zayn M

When I pulled up, I informed the attendant that I needed a previously recommended service regarding my serpentine belt, but I wa ...

When I pulled up, I informed the attendant that I needed a previously recommended service regarding my serpentine belt, but I wasn't sure if that was the service. The attendant merely looked at me and okay. I then re-clarified if that is something that needed to be done, and was told yes, and then he proceeded to change the belt. Very poor communication. Also, for future reference, it would be nice to be shown the damaged belt or the part being replaced to build trust between consumer and servicer.
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5

HVAC Doctor

Quick service plus a tire rotation to get me on my way to my appointment on time

Quick service plus a tire rotation to get me on my way to my appointment on time
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5

TitoM

Bill the service manager always provides the best customer experience. He is reliable, friendly and very trustworthy. I wish a ...

Bill the service manager always provides the best customer experience. He is reliable, friendly and very trustworthy. I wish all my service providers were like Bill and Valvoline is extremely fortunate to have such a treasure. Thank you like always Bill
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5

Jess

Everyone was extremely friendly you can tell that the management takes careOf his/hers employees. It was quick and not overly pr ...

Everyone was extremely friendly you can tell that the management takes careOf his/hers employees. It was quick and not overly priced. I used a groupon which was extremely helpful option which made getting full synthetic more manageable expense.
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5

Bobby H.

Bill and his crew are great. They keep my car running safely and efficiently for many miles down the road.

Bill and his crew are great. They keep my car running safely and efficiently for many miles down the road.
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5

Michal

Everyone with whom I interacted -- from arrival to departure -- was courteous and friendly. I was immediately met outside and a ...

Everyone with whom I interacted -- from arrival to departure -- was courteous and friendly. I was immediately met outside and asked to come in. The associate at the desk warmly welcomed me. My vehicle's status was clearly articulated as were the recommendations to which I agreed, for which I did not feel pressured to do. My wait time was clearly articulated and was reasonable particularly given they had to order the two belts which appeared to arrive in 10 to 15 minutes. The associate working on my vehicle -- who turned out to be the manager -- periodically came in to give me timing updates and showed me the cracking belt that was replaced. Overall, and weirdly to say because you never think about it, this was one of my best experiences while at a mechanic's. So thank you very much to the entire team.
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5

Aziz

The people they serve me ar good .mo and khassan are the best Mr mo he always provides weth good services

The people they serve me ar good .mo and khassan are the best Mr mo he always provides weth good services
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5

Ann F.

Smooth and thorough process! Appreciate them going the extra mile to check for any other issues!

Smooth and thorough process! Appreciate them going the extra mile to check for any other issues!
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5

Connie M

They took me as soon as possible as I explained I was on my lunch hour - very courteous and helpful. I was very appreciative of ...

They took me as soon as possible as I explained I was on my lunch hour - very courteous and helpful. I was very appreciative of the excellent customer service.
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5

Rg 2.5

Always do a great jobfast

Always do a great jobfast
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5

Sn

Good I had a good time

Good I had a good time
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5

Valvoline customer

Consistently professional and friendly service. Job is done well and done efficiently.

Consistently professional and friendly service. Job is done well and done efficiently.
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5

Beatriz

the service was very attentive and courteous .

the service was very attentive and courteous .
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5

E. Lopez

Excellent customer support and the mechanics have a wide knowledge of what they’re doing and explain in detail what they’re doin ...

Excellent customer support and the mechanics have a wide knowledge of what they’re doing and explain in detail what they’re doing to the customer. I wouldn’t go anywhere else.
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5

Ssh

The staff is great and friendly. They always take care of me and make me feel welcomed!

The staff is great and friendly. They always take care of me and make me feel welcomed!
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5

LH

The service technicians are efficient and know what they are doing. Everyone that speaks to you is polite and helpful.

The service technicians are efficient and know what they are doing. Everyone that speaks to you is polite and helpful.
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5

Scorpion

Your guys an lady was very nice an very good sirvse I will be back thank you guys!!!

Your guys an lady was very nice an very good sirvse I will be back thank you guys!!!
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5

JordanRI

My service rep was Mo. He was very friendly, knowledgeable, and helpful while explaining the suggestions and needs for my car at ...

My service rep was Mo. He was very friendly, knowledgeable, and helpful while explaining the suggestions and needs for my car at that time. He and his team were thorough in their service.
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5

Melina

The team were all knowledgeable and efficient

The team were all knowledgeable and efficient
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5

fast and nice

good and fast service, convenient location

good and fast service, convenient location
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5

Steven D

I received the service that I expected

I received the service that I expected
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5

Jamie C.

Mo was very friendly and let me know that my brake pads needed replacing and told me exactly where to go to get them. The entire ...

Mo was very friendly and let me know that my brake pads needed replacing and told me exactly where to go to get them. The entire staff was also very friendly and they did the work quickly.
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5

Kevin S.

Fast, friendly, knowledgeable, service. This shop is near my work but I've been satisfied with the service so I traveled to this ...

Fast, friendly, knowledgeable, service. This shop is near my work but I've been satisfied with the service so I traveled to this shop which is twice as far from my home as the next closest shop on a Sunday.
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5

Talalh

The service is always exceptional , the stuff are friendly and professionally knowledgeable

The service is always exceptional , the stuff are friendly and professionally knowledgeable
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5

PL

Amazing service. Very friendly and attentive. Jo was great and very courteous during my visit. No selling or pushing additiona ...

Amazing service. Very friendly and attentive. Jo was great and very courteous during my visit. No selling or pushing additional service. I will do my 60000 mile service there. Thank you.
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5

Lisa K.

The owner/ employees were very friendly and helpful

The owner/ employees were very friendly and helpful
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5

dipak dharia

very helping staff

very helping staff
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5

Anonymous

The staff is always amazing and takes great care of my car.

The staff is always amazing and takes great care of my car.
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5

BenG

I arrived early on a Saturday morning expecting to have to wait. I was able to recurve service right away. The senior mechanic w ...

I arrived early on a Saturday morning expecting to have to wait. I was able to recurve service right away. The senior mechanic worked on my car and was very friendly and knowledgeable. He even recommended other places I should visit for getting a new set of tires put on. He made sure I was satisfied with the prices, even tried to get discounts for me.In all, it was a quick, friendly, and reasonably priced visit.
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5

Joseph

Friendly service with no pressure to buy added services, but I was informed of the services that I had coming up.

Friendly service with no pressure to buy added services, but I was informed of the services that I had coming up.
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5

Jose F

I like waiting in my car for service because I have small children. The price of the oil change is the best. Most places charge ...

I like waiting in my car for service because I have small children. The price of the oil change is the best. Most places charge so much money for that service. I suggest to friends and family to visit your company because the service and prices are reasonable not to break your wallet.
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5

L.

Staff is very helpful, friendly, and polite.

Staff is very helpful, friendly, and polite.
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5

Joshua S

Great service, was happy to explain in detail upcoming services needed.

Great service, was happy to explain in detail upcoming services needed.
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5

pete

The tech was very knowledgeable and friendly.

The tech was very knowledgeable and friendly.
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5

Lily

We’re happy and will recommend to our friends..all the staffs is very nice

We’re happy and will recommend to our friends..all the staffs is very nice
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5

PLH

The manager runs a good shop, always speaks, remembers everyone, and let's you know when someone new is working on your car.

The manager runs a good shop, always speaks, remembers everyone, and let's you know when someone new is working on your car.
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5

JJ2910

Greeting was prompt and so was the service. My entire family comes to Valvoline not only due to the services, but most important ...

Greeting was prompt and so was the service. My entire family comes to Valvoline not only due to the services, but most importantly the employee's and customer service.
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4

Mike

There’s always room for improvement, but did a great job!

There’s always room for improvement, but did a great job!
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5

Peter

The service is always outstanding at this center. I have always been highly satisfied here and today I had the pleasure of deali ...

The service is always outstanding at this center. I have always been highly satisfied here and today I had the pleasure of dealing with Brad. Very kind young man who answered all of my questions. I will forever recommend this center to everyone of my friends/family. It’s also nice seeing the manager of the center, Bill. Great service guys! Keep it up!
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5

shoes

Fast service, qualified employees

Fast service, qualified employees
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5

JAWZ

Very professional and let me know how everything was progressing.

Very professional and let me know how everything was progressing.
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5

alex d

awsome staff, the same staff that know me now. bradley specifically was awesome. they recommended things that i could do for my ...

awsome staff, the same staff that know me now. bradley specifically was awesome. they recommended things that i could do for my car to preform better and let me know the things that i should do vs. things i really needed to do.
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5

Luther S.

The owner greeted me immediately and was very nice during the visit. I was able to see everything the service tech did under the ...

The owner greeted me immediately and was very nice during the visit. I was able to see everything the service tech did under the hood and he was very efficient and knowledgeable.
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5

Pro M

The staff was friendly and professional

The staff was friendly and professional
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5

Habib K

They were quick and honest and I felt the result of the service afterwards like the representative explained it to me.But the pr ...

They were quick and honest and I felt the result of the service afterwards like the representative explained it to me.But the problem is the fees. I got coupon for oil but for other services, there was no coupon and they were a little bit expensive but overall I was fully satisfied.
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5

VA1271

It was a quick and easy service and very professional

It was a quick and easy service and very professional
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5

ts68

The crew working was FANTASTIC. Late on a Friday afternoon, they had better than best attitudes, I had FUN getting my oil change ...

The crew working was FANTASTIC. Late on a Friday afternoon, they had better than best attitudes, I had FUN getting my oil changed. Fun, quick, personal, and very professional. Myself and the other customer in at the time both drove away with smiles. This crew was one of the best I’ve seen.
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5

Celeste

Brad took good care of me as usual. I always get great personalized service and attention at this valvoline. Although I’ll miss ...

Brad took good care of me as usual. I always get great personalized service and attention at this valvoline. Although I’ll miss seeing Tyler around.
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5

JiuJitsu1

The guys were on top of everything and triple checked to make sure all was perfect.

The guys were on top of everything and triple checked to make sure all was perfect.
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5

T Keller

Good service and great staff. Sometimes you just need an oil change done fast and correct and that is what you get here

Good service and great staff. Sometimes you just need an oil change done fast and correct and that is what you get here
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5

Anonymous

Very nice 👍

Very nice 👍
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5

Anonymous

Moe was very professional and went extra mile to explain everything!!

Moe was very professional and went extra mile to explain everything!!
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5

Mj

Bill was great and helpful. Explained everything that was being done thoroughly as well as issues he discovered. For once I didn ...

Bill was great and helpful. Explained everything that was being done thoroughly as well as issues he discovered. For once I didnt just feel like I was trying to be sold on every service
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5

Juan p.

because I got the service I need it fast n well done thank you & keep up the good work.

because I got the service I need it fast n well done thank you & keep up the good work.
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5

Matt M

Mo and his crew provide excellent service everytime.

Mo and his crew provide excellent service everytime.
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4

Anonymous

Even with a 10 dollar off coupon, 34 dollars is too expensive

Even with a 10 dollar off coupon, 34 dollars is too expensive
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5

Craig

I appreciated the quick, courteous service. I also appreciated not being pushed to buy other services. That is so important to ...

I appreciated the quick, courteous service. I also appreciated not being pushed to buy other services. That is so important to me.
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5

Rich

Was only recommended needed services and those I opted for were done quickly and completely.

Was only recommended needed services and those I opted for were done quickly and completely.
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5

Kim F. Henderson

Communication from your maintenance team.

Communication from your maintenance team.
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5

LloydC

The service is quick. The price is reasonable. The separate services available are easy to determine in advance.

The service is quick. The price is reasonable. The separate services available are easy to determine in advance.
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5

Pete M.

Mo was absolutely amazing, extremely professional service!

Mo was absolutely amazing, extremely professional service!
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5

ATG

Quick, no pushy up sell.

Quick, no pushy up sell.
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5

Jen

Very quick, very nice.

Very quick, very nice.
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5

DarkNinja

I have a friend that is a manager there running the whole thing he’s really awesome the staff here and there are very very profe ...

I have a friend that is a manager there running the whole thing he’s really awesome the staff here and there are very very professional very friendly very nice and hard workers
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5

Sharon

Great staff, helpful suggestions, fast service

Great staff, helpful suggestions, fast service
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5

Ms. P

Service was quick with no wait time. Good customer service.

Service was quick with no wait time. Good customer service.
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4

Ssa

This was my 2nd visit which I was satisfied but As I get comfortable with the service the rating will go higher.

This was my 2nd visit which I was satisfied but As I get comfortable with the service the rating will go higher.
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5

RonC

Fast and friendly.

Fast and friendly.
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4

Shawn M.

I felt a lot of pressure to buy additional items to "fix" my car of which I had no knowledge of the products or their essentialn ...

I felt a lot of pressure to buy additional items to "fix" my car of which I had no knowledge of the products or their essentialness to the life of my car.
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5

Valvoline1

Customer service was great!

Customer service was great!
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5

BBC

Very friendly

Very friendly
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5

Cc1994

The staff was extremely friendly

The staff was extremely friendly
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5

Bperoni

People were pleasant and didn’t rush me or try to upsell me services I don’t need.

People were pleasant and didn’t rush me or try to upsell me services I don’t need.
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5

Jason

It was incredible experience. The service people were all kind and professional. Time was short; both waiting and the actual s ...

It was incredible experience. The service people were all kind and professional. Time was short; both waiting and the actual service time.Technician named "Bill" at the Centreville location was very kind and professional.Loved it.
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5

Cindy

Rep was outstanding

Rep was outstanding
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5

Dan P

The techs were nice. There were informative but not pushy.

The techs were nice. There were informative but not pushy.
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5

CKelly

Mo my CSR was so nice, friendly, and efficient. He answered all my questions quickly and correctly. The whole team was so nice a ...

Mo my CSR was so nice, friendly, and efficient. He answered all my questions quickly and correctly. The whole team was so nice and made the end of my day fun!! I am coming back because Mo was and his team are awesome!!
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5

Ama

Aaron was very professional, respectful and very friendly. Have Had few times of rudeness sometime back with other attendants wh ...

Aaron was very professional, respectful and very friendly. Have Had few times of rudeness sometime back with other attendants which made me change to fairfax vavoline; but todayI decided to try the Centreville one again and Aaron proven to be different. Will definitely return again since I lived in Centrevile
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5

sraemead

Great service guys

Great service guys
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5

Mousley

Great customer service and quick service. The gentleman working were very professional and extremely helpful

Great customer service and quick service. The gentleman working were very professional and extremely helpful
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5

Anonymous

The customer service at this location is off the hook. I wouldn't dream of taking our cars any where else. Mo was perfect!

The customer service at this location is off the hook. I wouldn't dream of taking our cars any where else. Mo was perfect!
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5

Jbrown11

Coupons are reasonable compared to other oil change places..

Coupons are reasonable compared to other oil change places..
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5

novamillers

Courteous and quick. No pressure to purchase anything.

Courteous and quick. No pressure to purchase anything.
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5

GrdiAngel

The Technicans seem to be highly knowledgeable about the services they provide & they are clear about telling when there are thi ...

The Technicans seem to be highly knowledgeable about the services they provide & they are clear about telling when there are things related to your car that they do not know. I really like that.
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5

Mojo Mojo

Team was very friendly and helpful. No pressure on upselling services (but they did recommend the standard, which I expect.)

Team was very friendly and helpful. No pressure on upselling services (but they did recommend the standard, which I expect.)
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5

Sellika86

Tech were very knowledgeable and polite. Also, I like how they use a real torque wrench on my wheels to prevent damage.

Tech were very knowledgeable and polite. Also, I like how they use a real torque wrench on my wheels to prevent damage.
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5

CDOWNS8600

I felt that I was in good hands. Aaron and the crew are really great guys! Good energy and very professional!

I felt that I was in good hands. Aaron and the crew are really great guys! Good energy and very professional!
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5

Kaitlyn

The staff was extremely friendly and informative. They let me know services that needed to be done on my vehicle without pressur ...

The staff was extremely friendly and informative. They let me know services that needed to be done on my vehicle without pressuring me and making me feel stressed about it.
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5

Constance

The workers are always so friendly. I usually bring my dog along, and they always love her!

The workers are always so friendly. I usually bring my dog along, and they always love her!
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5

Carlos F.

Excellent service and friendly people

Excellent service and friendly people
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5

Helen D

I had the absolute best experience with Valvoline's staff at the Centreville location. The staff were extremely friendly and cle ...

I had the absolute best experience with Valvoline's staff at the Centreville location. The staff were extremely friendly and clearly knew their stuff. I was surprised at how quick they got everything done, and Bill was so friendly and explained everything to me in a way that was easily understood. I will be getting my oil changed at Valvoline in Centreville from now on. No more VA Tire & Auto for me.
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5

Paul C

The service is fast

The service is fast
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5

Ela Jean

Once again I arrived about 15 minutes early and once again an employer came outside (in the rain) just to say hi and let me know ...

Once again I arrived about 15 minutes early and once again an employer came outside (in the rain) just to say hi and let me know that they would be opening in about 15 minutes. Everyone is so friendly and helpful there. My oil change and tire rotation only took 30 minutes. So convenient!
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5

kingvalvoline

The employees were informational on what maintenance needed to be done. They were quick and to the point with the service.

The employees were informational on what maintenance needed to be done. They were quick and to the point with the service.
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5

Umorice

Mo was great at helping get my HID headlight fixes

Mo was great at helping get my HID headlight fixes
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5

Kenny J.

Staff was knowledgeable and friendly. I was able to eat my lunch while I waited.

Staff was knowledgeable and friendly. I was able to eat my lunch while I waited.
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5

Hilary

Nice people working & helping me and very knowledgeable!

Nice people working & helping me and very knowledgeable!
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5

Forrest

Everyone was polite and to the point.

Everyone was polite and to the point.
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5

Christine

Everyone was very friendly and helpful. Best oil change Ive ever had!

Everyone was very friendly and helpful. Best oil change Ive ever had!
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5

Ivy

The gentleman helping me was super nice and informative.

The gentleman helping me was super nice and informative.
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5

Alex D.

not a thing to complain about. amazing knowlegable and friendly customer service. one rep, ben, i think, even stayed after his s ...

not a thing to complain about. amazing knowlegable and friendly customer service. one rep, ben, i think, even stayed after his shift to make sure i was fully taken care of. the service was outstanding and they told me everything that they were doing to my car and why. the pricing was fair. they recommended services that were in conjunction with my cars scheduled maintenance and told me what needed to be done vs. what should be done and the rough time frame in which i had to do it. I will be going there for all future services for sure. very impressed.
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5

PoliComm1

Thorough job done quickly.

Thorough job done quickly.
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5

Albert B

Quick and easy

Quick and easy
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5

Bobby M

Bill was and is always fantastic! He is honest and doesn’t make me feel pressured. He’s also very knowledgeable and I trust bri ...

Bill was and is always fantastic! He is honest and doesn’t make me feel pressured. He’s also very knowledgeable and I trust bringing my vehicle to this store. Also I love that my service records go on my CARFAX report to show my vehicle is well maintained
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5

LJ

Very professionally handled

Very professionally handled
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5

Char

Every time I come here I get the best customer service. The employees all appear happy and are not pressuring. I will continue c ...

Every time I come here I get the best customer service. The employees all appear happy and are not pressuring. I will continue coming back here as I always have. Kevin was my rep this time and he was great!
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5

DeeHarris

Fast service. Nice employees, very courteous. Gave me the veteran discount without me having to ask.

Fast service. Nice employees, very courteous. Gave me the veteran discount without me having to ask.
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4

John M

I thought some of the prices for additional services were too high.$50 to replace the cabin air filter is way too much.

I thought some of the prices for additional services were too high.$50 to replace the cabin air filter is way too much.
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5

Anonymous

They were quick

They were quick
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5

Maria T.

Well u dont have to wait long,service is fast and good,ur employees are very informative and polite.I been going to Valvoline fo ...

Well u dont have to wait long,service is fast and good,ur employees are very informative and polite.I been going to Valvoline for few years now. that s why I am very satisfied , Thank u so much.
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5

Ludwig K.

In addition to the auto service for which I visited the VIOC, I had a service light alert illuminated on the dash. The VOIC tech ...

In addition to the auto service for which I visited the VIOC, I had a service light alert illuminated on the dash. The VOIC tech diagnosed and clear the light in 15 seconds. Gratis. Outstanding.
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5

Policomm1

Stayed in my car for all service. Clear concise answers to my questions. No high pressure sales pitches.

Stayed in my car for all service. Clear concise answers to my questions. No high pressure sales pitches.
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5

Melissa

They where very helpful with the laws in Virginia. Just moved from California so it was very useful with the Virginia laws that ...

They where very helpful with the laws in Virginia. Just moved from California so it was very useful with the Virginia laws that I didn’t know about.
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5

Murch K

I like the fast professional service I received. Just moved to this area and this will be my new service location.

I like the fast professional service I received. Just moved to this area and this will be my new service location.
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5

JeepDriver

They explained everything to me, checked everything to make sure lights worked, tires were filled, topped off the fluids, showed ...

They explained everything to me, checked everything to make sure lights worked, tires were filled, topped off the fluids, showed me what they recommended, accepted what I agreed to and didn't push for the one I said to wait for the next oil change. They recommended an engine flush because of buildup, which was reasonably priced, and I could see the difference in my Jeep as soon as I left the ship.
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5

Ibipash

Cool customer service and relationshisp

Cool customer service and relationshisp
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4

K. Nelson

I had a good experience. Could have been faster but there was one bay for vehicles closed that slowed things down.

I had a good experience. Could have been faster but there was one bay for vehicles closed that slowed things down.
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5

Jim

HOW CAN YOU IMPROVE PERFECT

HOW CAN YOU IMPROVE PERFECT
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5

Taylor P.

When I arrived, Zach instantly greeted me at my vehicle and instantly took it into be serviced. Once he took my vehicle, Bill wa ...

When I arrived, Zach instantly greeted me at my vehicle and instantly took it into be serviced. Once he took my vehicle, Bill was VERY prompt in ensuring that I understood what was needed and made sure all of my information was correct. I asked them to check a tire that they plugged about a month ago and Zach checked it promptly. I couldn't be happier with the customer service or the work they performed. 10/10!
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5

Willie

Good job thank you Bill

Good job thank you Bill
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5

Angie K

Very nice staff. Fast and efficient.

Very nice staff. Fast and efficient.
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5

trushar

Convenience!

Convenience!
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5

EC

As soon as i arrived, i was greeted and attended on the spot. The crew took good care of me and my car. The process wasn't a lon ...

As soon as i arrived, i was greeted and attended on the spot. The crew took good care of me and my car. The process wasn't a long one. It was quick and easy.
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5

Sn

Brian and the rest of team were efficient and friendly.

Brian and the rest of team were efficient and friendly.
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4

RichardN

You did what i came in for without any drama. To be highly satisfied you would have had to exceed my expectations. You did not ...

You did what i came in for without any drama. To be highly satisfied you would have had to exceed my expectations. You did not.
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5

Dina.S

friendly staff

friendly staff
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5

Mary R

Service was fast Employees knowledgeable about what was required for my car. I don’t live near this location anymore but still ...

Service was fast Employees knowledgeable about what was required for my car. I don’t live near this location anymore but still come over for oil changes
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5

kevin m

The technicians are always extremely professional, courteous and helpful. Work is completed efficiently. Engine flush price is f ...

The technicians are always extremely professional, courteous and helpful. Work is completed efficiently. Engine flush price is far higher than is reasonable.
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5

Colato Hernandez

I brought in a used car that I had bought so I knew there be things that the car would need.I qas given so much information as t ...

I brought in a used car that I had bought so I knew there be things that the car would need.I qas given so much information as to what I needed to do first (of course I know about cars since I have work with them too).So I am very Satisfy with the service and the only reason I was Not greeted was because All Techs were Busy...
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5

M.Lee

Good service. Didn't have to wait long

Good service. Didn't have to wait long
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5

KB

very cool how this window treatment works love this place.

very cool how this window treatment works love this place.
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5

Kelly E

service was friendly and quick, extra research was done to be sure that once tires were rotated the monitoring system would be a ...

service was friendly and quick, extra research was done to be sure that once tires were rotated the monitoring system would be accurate. Repeat customer because I am always satisfied with my visit.
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5

GB

Brad was a terrific representative. I was satisfied with his performance. Keep up the good work Brad!

Brad was a terrific representative. I was satisfied with his performance. Keep up the good work Brad!
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5

Lucas J.

Bill and crew are awesome! Pam - Bill says you need to come visit Expectation Church -- www.expectation.church:)- Lucas

Bill and crew are awesome! Pam - Bill says you need to come visit Expectation Church -- www.expectation.church:)- Lucas
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5

TimK

The service team was very friendly and explained everything great. I will definitely use them for all my maintenance for my vehi ...

The service team was very friendly and explained everything great. I will definitely use them for all my maintenance for my vehicles.
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4

Scott W

Nothing related to service or staff, just a little pricey

Nothing related to service or staff, just a little pricey
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5

Joe O'D

I'm a return customer that highly values their fast service

I'm a return customer that highly values their fast service
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5

Arosario

Very friendly employees. Very informative.

Very friendly employees. Very informative.
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5

Joyce B.

They were very knowledgeable and courteous. I was in and out in a short time and feel that everything was taken care of professi ...

They were very knowledgeable and courteous. I was in and out in a short time and feel that everything was taken care of professionally.
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5

S Cripps

Brian was so friendly and helped me get done services that were over due! He seemed very trustworthy and enthusiastic. Aaron, th ...

Brian was so friendly and helped me get done services that were over due! He seemed very trustworthy and enthusiastic. Aaron, the person who worked on my car, was fast, efficient and friendly as well! You don’t usually get to see who works under the hood, but Aaron made himself known, building my trust and causing me to admire the teamwork put forth to get me out and about quickly! Thank you, Valvoline!
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5

Wendy M

Kevin was very helpful and patient with me.

Kevin was very helpful and patient with me.
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4

Anonymous

Great experience for my first time

Great experience for my first time
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5

Rob W

Great people. Especially the manager

Great people. Especially the manager
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5

Michael A.

The employee that helped me was very nice and attentive he let me know everything that was going on and let me know what he did. ...

The employee that helped me was very nice and attentive he let me know everything that was going on and let me know what he did. He also made sure I had the knowledge about my car and what needs to be maintenanced.
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5

Erin S.

The customer service was fantastic, and he was very willing to work with me to stay within my price range and not pressure me to ...

The customer service was fantastic, and he was very willing to work with me to stay within my price range and not pressure me to buy additional services. It was an excellent experience overall.
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5

TBone Stew

I appreciate that they show me the new oil and allow me sit in the vehicle while they are servicing.

I appreciate that they show me the new oil and allow me sit in the vehicle while they are servicing.
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5

Evap

Quick and easy

Quick and easy
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5

S.B.

Always get good service. Only issue was that their was no windshield fluid available.

Always get good service. Only issue was that their was no windshield fluid available.
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5

AL

Very fast and they know their stuff. Great service great team

Very fast and they know their stuff. Great service great team
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5

ports_92

Bill was amazing. Very personable. Checked stuff right in front of my. Told me truth. Never pressured to buy a thing. It was jus ...

Bill was amazing. Very personable. Checked stuff right in front of my. Told me truth. Never pressured to buy a thing. It was just an overall great experience.
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5

Tina E

I came to Valvoline in July for the first time and was highly impressed! Aaron and staff took great care of me then, and they di ...

I came to Valvoline in July for the first time and was highly impressed! Aaron and staff took great care of me then, and they did the same thing the other day. I’ve already recommended Valvoline to family and friends. I appreciate their knowledge and great customer service, and like that they don’t pressure me into getting extra services done.
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5

Manny

Felt like I was part of it... Well trained and knowledged staff

Felt like I was part of it... Well trained and knowledged staff
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5

H Stapleton

Efficient, courteous, and pleasant to talk to while i say in my car and they changed the oil.. Good job

Efficient, courteous, and pleasant to talk to while i say in my car and they changed the oil.. Good job
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5

ChristopherS

Aaron, the gentleman who served me, was incredibly knowledgeable and friendly, keeping me aware at each stage of progress and sh ...

Aaron, the gentleman who served me, was incredibly knowledgeable and friendly, keeping me aware at each stage of progress and sharing his knowledge of the car I was driving. He is an excellent representative of good service. I have usually gone to a Valvoline closer to my home, but I may well switch to this location closer to my office if the same level of service is consistent.
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5

Sara.M

I had great service from everyone at the Valvoline in Centreville on 29. Brad was helpful from the very beginning and Aaron as w ...

I had great service from everyone at the Valvoline in Centreville on 29. Brad was helpful from the very beginning and Aaron as well. They always go over everything with such detail never forgetting to make sure the customer is happy in the end. I’ll most definitely be returning!!
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5

GregB

The service provided here is always great. Everyone deserves a raise! We will continue to come back.

The service provided here is always great. Everyone deserves a raise! We will continue to come back.
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5

Jerri F.

The young man who walked me through the services and prices was very personable and easy going. I also liked being able to stay ...

The young man who walked me through the services and prices was very personable and easy going. I also liked being able to stay in my car. That was a first for me!
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5

Peanutbaer

Kevin and Shyanne were both fastastic. Kevin was very verbal and explained everything going on perfectly. Bottom side tech face ...

Kevin and Shyanne were both fastastic. Kevin was very verbal and explained everything going on perfectly. Bottom side tech face clear indications of leaks and condition of my truck. My vehicle runs 200x better now, having 111000 miles.
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5

Luther

Was amazing. First visit. Wow, much better than VA tire and auto. Will bring both cars there from now on.

Was amazing. First visit. Wow, much better than VA tire and auto. Will bring both cars there from now on.
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5

Steven S

Bill was kind and professional.

Bill was kind and professional.
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5

Eg

Tyler! Tyler! Tyler! Manager of the year!

Tyler! Tyler! Tyler! Manager of the year!
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5

HK

Professionalism and courtesy of our staff. Willingness to be helpful in answering questions and not being pushy with suggested s ...

Professionalism and courtesy of our staff. Willingness to be helpful in answering questions and not being pushy with suggested service, but offering it as an option/recommendation
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5

Jerrell C.

The sssociate Bill was very helpful and knowledgeable. The service was also very fast. This was my first time getting an oil cha ...

The sssociate Bill was very helpful and knowledgeable. The service was also very fast. This was my first time getting an oil change outside of the dealership. Although it was more expensive than the dealership, it was much faster so the cost was justified.
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4

Anonymous

Highly satisfied sets the bar a little too high. I went because i was sent an email that said it was for regulars, but when i go ...

Highly satisfied sets the bar a little too high. I went because i was sent an email that said it was for regulars, but when i got there a sign was in front advertising it for anyone. It was busy and i had to wait 15 minutes to get in
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5

rebecca o.

Everyone I encountered was truly courteous, and the service techs that worked with me were friendly, knowledgeable, professional ...

Everyone I encountered was truly courteous, and the service techs that worked with me were friendly, knowledgeable, professional and highly proficient at their jobs. My main service rep talked with me about the things that would likely need to be done soon for the car, but at no point did I feel pressured, only that he was offering me important information. It felt as though everyone working there actually cared about the customers and the work they did for them. I will absolutely be back, and will highly recommend the station to friends and family. Thank you, so much!
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5

Chris U

Bill and his team are great. I pulled into the location with no wait time and had a great conversation with Bill throughout the ...

Bill and his team are great. I pulled into the location with no wait time and had a great conversation with Bill throughout the process. He recommended some preventative maintenance that I respectfully declined at the time, but never felt pressured by him in a sales kind of way. He was able to give me information about my car that the dealership never even provided. I enjoyed the service and the conversation that we had during my visit and would recommend Valvoline (this location especially) to any of my friends and family in the future.Best,Chris Ulrich
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5

Colin B

Bill Musinski and his team are the best. Quick, courteous, professional, top notch. - Colin

Bill Musinski and his team are the best. Quick, courteous, professional, top notch. - Colin
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5

B Max

Staff were friendly and happy to chat as they had time. Specifically, Kevin and Tyler were knowledgeable, easy-going, and held g ...

Staff were friendly and happy to chat as they had time. Specifically, Kevin and Tyler were knowledgeable, easy-going, and held good conversation. It was fun hanging there for a bit.
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5

Alexander D.

i've never had a better experience. Kevin and Shanade (spelling?) made it awesome! Kevin went though other things with my car th ...

i've never had a better experience. Kevin and Shanade (spelling?) made it awesome! Kevin went though other things with my car that need attention but are not critical and i love the way that they broke it down into what needed to be done sooner rather than later to help mitigate immediate costs. Kevin offered to help me with other things with the car, and showed me everything that they were doing while Shanade was working on it. I can't remember the name of the person doing the oil change but he did well too. will be going there from now on instead of the dealership, much closer and much better!~Alexander Dowsett
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4

Anonymous

Es muy buena .estoy contenta

Es muy buena .estoy contenta
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5

EA

Every experience has been great with Valvoline

Every experience has been great with Valvoline
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5

Mimi N.

Staff is super friendly, service is quick... I love the entire experience. They have record of my car and the services done, and ...

Staff is super friendly, service is quick... I love the entire experience. They have record of my car and the services done, and what needs to be done, so I can budget for future services. Love it!
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5

Nate N

Kevin greeted me when I came in and was very kind to me and guided me through the rough drive in. The manager bill is always nic ...

Kevin greeted me when I came in and was very kind to me and guided me through the rough drive in. The manager bill is always nice to see he makes me laugh. And the topside Tyler did a fabulous job on the windshield treatment!
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5

JACYN

This was my first visit and I had a $40 coupon applied to a $117.00. I would not have tried Valvoline without the coupon. Howe ...

This was my first visit and I had a $40 coupon applied to a $117.00. I would not have tried Valvoline without the coupon. However, the service I received made me a new customer. 1. No waiting outside and remain inside car for oil change 2A. Highly knowledgeable technician took my order for synthetic oil change2B. This technician went over all the optional recommended services with pricing, no pressure3. Under hood technician seemed highly trained and very thorough, no mistakes noted4. Manager came over and explained in detail the results of multi-point inspection including a deteriorating fan belt. I especially welcomed this information. 5. The manager explained I would get a 15% credit each time as a Veteran, and went out of his way to ensure my complete and total satisfaction.
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4

Anonymous

I thought pricing was high, almost equivalent to the prices i find at the dealerships.If pricing was lower, i would rate 5 stars ...

I thought pricing was high, almost equivalent to the prices i find at the dealerships.If pricing was lower, i would rate 5 stars for everything.My technician was awesome, no complaints.
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5

Alex D

My attendant made a personal connection with me while I received my service. He showed he cared about me beyond just getting an ...

My attendant made a personal connection with me while I received my service. He showed he cared about me beyond just getting an oil change. Very clear as to what I was receiving and what I should consider getting done at upcoming dates. I trusted the guy and because of this that location will be my go-to for as long I live in the area. Good hire guys!
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5

Scott K

I sat in the car, and could see the work being done. Bill provided very clear communication. I was so pleased that I sent two ot ...

I sat in the car, and could see the work being done. Bill provided very clear communication. I was so pleased that I sent two other customers in that day to his store.
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5

M Hughes

Everyone there is friendly and helpful. Bill manages the employees in a very professional manor..

Everyone there is friendly and helpful. Bill manages the employees in a very professional manor..
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5

mace

They were very customer service oriented, didn't have to wait, explained all the procedures and technician was very polite and e ...

They were very customer service oriented, didn't have to wait, explained all the procedures and technician was very polite and explained future services and what service should be a priority and went over all the pricing.
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5

djraymustmix

Tyler Brannam was a great help. Explained everything really well. Very friendly and offered other services that my car required. ...

Tyler Brannam was a great help. Explained everything really well. Very friendly and offered other services that my car required. I am sure he is an asset to Valvoline. Extremely satisfied with the customer service experience. My car is running great.
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5

Ryan H.

Staff was friendly and precise. The service was quick and completed in a timely manner.

Staff was friendly and precise. The service was quick and completed in a timely manner.
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5

Dennis

I have been using Valvoline oil change since buying the car.

I have been using Valvoline oil change since buying the car.
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5

Nicole

They listened to my comments & gave me excellent suggestions for my vehicle. Found them to be very knowledgeable.

They listened to my comments & gave me excellent suggestions for my vehicle. Found them to be very knowledgeable.
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4

Mnsfld

I always am satisfied, which is why I go back time and time again. Nothing wrong, I just wasn’t blown away by anything. As alw ...

I always am satisfied, which is why I go back time and time again. Nothing wrong, I just wasn’t blown away by anything. As always, everything was good!!
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5

Anonymous

All staff very professional and courteous. Great listening skills. They patiently walked through the assessment of car.

All staff very professional and courteous. Great listening skills. They patiently walked through the assessment of car.
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5

Chae B

Got to stay in car and watch work methodically done.

Got to stay in car and watch work methodically done.
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5

Debra P.

The guys were great, Bradley made sure we understood everything they were doing. Very efficient and courteous. Everyone we have ...

The guys were great, Bradley made sure we understood everything they were doing. Very efficient and courteous. Everyone we have had at this location is very friendly. Great Job !!!!!!!!!!Thank You, Debra Parks
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5

Nati D

Everything was completed within a timely fashion. The staff was courteous and displayed the issues and solutions clearly and cor ...

Everything was completed within a timely fashion. The staff was courteous and displayed the issues and solutions clearly and cordially. Would highly recommend to friends and family.
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5

Chuck P

Valvoline/Centreville has been servicing my 2004 Totoya Sienna van for its entire life. I now have 219,000 miles on this vehicl ...

Valvoline/Centreville has been servicing my 2004 Totoya Sienna van for its entire life. I now have 219,000 miles on this vehicle. I attribute much of that success to Valvoline's regular service keeping my vehicle in great working condition. Great job Valvoline!!
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5

Fuzzy Face

Excellent staff. Moved quickly and efficiently and got me on my way within about 15 mins.

Excellent staff. Moved quickly and efficiently and got me on my way within about 15 mins.
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5

Oscar

very friendly, very knowledgeable,

very friendly, very knowledgeable,
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5

Bobby H.

Bill runs a tight ship and makes me feel well care for when it comes to my vehicles. This vehicle is depended upon my my family ...

Bill runs a tight ship and makes me feel well care for when it comes to my vehicles. This vehicle is depended upon my my family for vacations, work and grocery runs.
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5

EllaJ

I arrived 15 minutes before opening because I wasn't sure how crowded it would be. Someone came outside to greet me and let me ...

I arrived 15 minutes before opening because I wasn't sure how crowded it would be. Someone came outside to greet me and let me know it would be a little while before opening. I thought that was great customer service.
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5

Effie

Very knowledgeable polite and professional

Very knowledgeable polite and professional
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5

Anonymous

Very good and faster service

Very good and faster service
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5

Lisalisa15216

The technician took time out and reset the change oil light

The technician took time out and reset the change oil light
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5

MCorado

Super quick and proactive team, very knowledgeable and efficient

Super quick and proactive team, very knowledgeable and efficient
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5

David L.

Excellent service

Excellent service
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5

BuzzAnderson

Thorough and competent service.

Thorough and competent service.
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5

Bobby

My tech I think his name was Aaron was great. Made it an awesome experience. Will be back

My tech I think his name was Aaron was great. Made it an awesome experience. Will be back
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5

BenW

Great staff, clearly explained all options, fast service

Great staff, clearly explained all options, fast service
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5

Mike H.

Prompt thorough service. I like showing the oil dip stick to the customer. It's rare, but some companies do forget to put oil ...

Prompt thorough service. I like showing the oil dip stick to the customer. It's rare, but some companies do forget to put oil in. Showing a dip stick is a simple and effective quality check. No hard sell. Service tech was relatively knowledgeable about the technicals but had trouble answering questions such as Type 1 or 2 engine coolant.
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5

MarkR

Bill Musinski and his team are knowledgeable, efficient and polite. They explain everything and make recommendations in a very ...

Bill Musinski and his team are knowledgeable, efficient and polite. They explain everything and make recommendations in a very friendly manner.
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5

B Lee

Staff was very friendly and service was quick. Competitive price thanks to Groupon offering. All the above contributed to a sati ...

Staff was very friendly and service was quick. Competitive price thanks to Groupon offering. All the above contributed to a satisfactory exerience
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5

Andrew K

I was highly satisfied with their work and performance. Very professional and I feel like I can trust their work. Definitely rec ...

I was highly satisfied with their work and performance. Very professional and I feel like I can trust their work. Definitely recommending this place to all my families and friends. Tyler was really nice and I understand more about my car now then when I first came in.
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2

Lyn

I paid $59 for a full synthetic oil change groupon. When I arrived, the technician told me that the groupon was not good for my ...

I paid $59 for a full synthetic oil change groupon. When I arrived, the technician told me that the groupon was not good for my Volkswagen Jetta because my car took “MRT” which was not listed as an exclusion in the groupon. He said he would use the groupon to credit my payment. He told me it would be approximately $40 for the oil change (this included my credit) I told him to just go ahead and complete the oil change. I ended up getting another service (because they always tell you there is another service you need) and this time I caved. This service was $90. At the end the technician told me I owed $180...this surprised me, I’m not great at math but I knew this was off. Finally he realized this was the price without the credit. Eventually he told me I owed $130 which made more sense. After getting my receipt I see that I only received a $41.60 credit for my groupon which wasn’t even what I paid! I essentially paid $17.31 to use a Groupon...that doesn’t make sense. I feel like I got ripped off and scammed. I will not be back. The customer service has been great the 3 times I’ve been but the way Valvoline does business I don’t feel like the company can be trusted.
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5

TimgH

Went quickly

Went quickly
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5

Mack C

Always a good experience at this location.

Always a good experience at this location.
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1

NS

I came in for an oil service. They went ahead and checked other stuff... and checked my maintenance records through CarMax and ...

I came in for an oil service. They went ahead and checked other stuff... and checked my maintenance records through CarMax and told me I was due for many stuff. I am very on top of my maintenance and didn't appreciate them assuming that I need a lot of work done based on looking at a limited report on CarMax and trying to scare me yada yada.
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5

Joseph

Quick friendly service that wasn’t pushy.

Quick friendly service that wasn’t pushy.
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4

T Russ

Service tech "Bill" just does not care for Groupons and the customers who use them.

Service tech "Bill" just does not care for Groupons and the customers who use them.
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5

Elrodbrosky

Great customer service by the tech

Great customer service by the tech
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5

Ed.

Clear ambi. Good stuff

Clear ambi. Good stuff
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5

ShandiGirl

My car needed an oil change and that's all I could afford so they didn't insistently try to upsell me and I appreciated that. T ...

My car needed an oil change and that's all I could afford so they didn't insistently try to upsell me and I appreciated that. They were also very friendly, helpful and fast.
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5

Diane B

The young man that helped me was overly polyand treated me as a valued customer

The young man that helped me was overly polyand treated me as a valued customer
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5

RJ

The man who helped me informed with with a lot of information but I didn’t feel pressured to get anything additional. He really ...

The man who helped me informed with with a lot of information but I didn’t feel pressured to get anything additional. He really knew what he was talking about and helped me understand more about my car.
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5

lloydc

quick, thorough, knowledgeable, not terribly expensive

quick, thorough, knowledgeable, not terribly expensive
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5

Rose K

Quick service and friendly staff

Quick service and friendly staff
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5

pagethepage

I had a nice conversation with the technician who helped me - friendliness goes a long way!

I had a nice conversation with the technician who helped me - friendliness goes a long way!
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5

Elysia G

Staff is very helpful and Friendly and helped me understand everything that my car needed and explained to me how everything wor ...

Staff is very helpful and Friendly and helped me understand everything that my car needed and explained to me how everything worked.
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5

Anonymous

Staff was knowledgeable and made recommendations but did not pressure me.

Staff was knowledgeable and made recommendations but did not pressure me.
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5

Tiffany J.

Very fast fast, and let me know things about my car and about the maintenance on my car.

Very fast fast, and let me know things about my car and about the maintenance on my car.
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5

Marc

The service team did everything that I expected of them in a very courteous and professional manner.

The service team did everything that I expected of them in a very courteous and professional manner.
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5

Anonymous

Always have a good service for

Always have a good service for
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5

Scott M.

Everyone I spoke with, three people in all, were fun, friendly, and utterly competent. The service recommendations carried no p ...

Everyone I spoke with, three people in all, were fun, friendly, and utterly competent. The service recommendations carried no pressure, which I value above all else including the cost in both money and time I invest in this kind of service. The folks I worked with also took the time to simply chat with me which made this feel like a leisurely diversion rather than an errand that needed to be crammed in amongst a list of other errands. If I could count on this level of customer service at even just half of the various retailers and service providers I routinely engage the world would be a happier place.Big mental high-fives to the whole crew who delivered genuinely and memorably superb service despite temps in the 90s in a metro area chock full of entitled creeps who I'm positive dish out abuse on the regular.
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5

Keith M

Great service at a reasonable price.

Great service at a reasonable price.
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1

sally D.

I was totally satisfied.

I was totally satisfied.
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5

Florence

This was the best auto shop experience I’ve had. Kevin was super nice and knowledgeable and was very patient with all my questio ...

This was the best auto shop experience I’ve had. Kevin was super nice and knowledgeable and was very patient with all my questions.
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5

seahawk

Fast, convenient, very friendly and informative.

Fast, convenient, very friendly and informative.
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5

Rich K

The staff was amazing. Thoroughly communicated what they were doing and were upbeat and positive. Work was done quickly and ther ...

The staff was amazing. Thoroughly communicated what they were doing and were upbeat and positive. Work was done quickly and there was not pressure to do unecessary things. Really enjoyed the experience which is not normally something I would say about an oil change!
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5

Steve S.

Attitude, knowledge, my confidence that they weren't pressuring but just trying to keep the car running well

Attitude, knowledge, my confidence that they weren't pressuring but just trying to keep the car running well
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5

Amcdaniel

Quick, courteous, efficient service.

Quick, courteous, efficient service.
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4

AC

some services that were recommended I found out were only recommended based on mileage. I had to ask how they determined the se ...

some services that were recommended I found out were only recommended based on mileage. I had to ask how they determined the service was needed & then found out they were based on mileage alone. Never asked if I take my vehicle elsewhere to have those services done or if I had them done recently.
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5

Vida B

They were very curtious and nice.

They were very curtious and nice.
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5

Macinva

Aaron was highly knowledgeable, he showed me what to look for when replacing and we made plans on when to replace certain items ...

Aaron was highly knowledgeable, he showed me what to look for when replacing and we made plans on when to replace certain items that could wait until next visit. Highly recommend him!!!
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5

Rio

They didnt ask me get another service besides regular oil change

They didnt ask me get another service besides regular oil change
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5

Anonymous

Good customer service

Good customer service
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5

Mcstan

They are always quick courteous and to the point. I am in the military and I appreciate the precision and focus of the crew

They are always quick courteous and to the point. I am in the military and I appreciate the precision and focus of the crew
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5

ShayM

Aaron was very knowledgeable and friendly. He did not pressure me into services but gave me lots of information to make my car r ...

Aaron was very knowledgeable and friendly. He did not pressure me into services but gave me lots of information to make my car run the best it can. I’ll definitely be back.
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5

l

The staff is very pleasant and knowledgeable.

The staff is very pleasant and knowledgeable.
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5

Kathy

Very quick, easy, & convenient service.

Very quick, easy, & convenient service.
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5

Nick

Very quick in resolving my issues , checked and refilled my fluids and recommended further services. Highly satisfied and the st ...

Very quick in resolving my issues , checked and refilled my fluids and recommended further services. Highly satisfied and the staff were very friendly and welcoming. I’m forever sold to valvoline been a customer for over 10 years.
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4

Teo Ruiz

todo estuve muy bien,me dieron buen trato y recibir la información necesaria relacionado al vehículo, de algunas cosas que tengo ...

todo estuve muy bien,me dieron buen trato y recibir la información necesaria relacionado al vehículo, de algunas cosas que tengo que hacer
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5

TR

It's very comforting to hear the tech in all the bays roll through a checklist. Service was friendly and fast and I knew exactly ...

It's very comforting to hear the tech in all the bays roll through a checklist. Service was friendly and fast and I knew exactly what I was paying for.
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5

Andrew

The assistant manager was very friendly and professional and took the time to explain aspects of my truck that were unfamiliar t ...

The assistant manager was very friendly and professional and took the time to explain aspects of my truck that were unfamiliar to me. I did not feel pressured to buy unnecessary items or services. All in all, it was a timely and enjoyable experience.
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5

Leslie A

Friendly staff, they know what their doing. I use this location for several years now.

Friendly staff, they know what their doing. I use this location for several years now.
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5

Angela Brewer

Bill was fantastic. Above and Beyond.

Bill was fantastic. Above and Beyond.
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5

Mashoo

Highly recommended to others

Highly recommended to others
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5

JeffL

Have been to this Valvoline many times and always feel the representatives are up front and honest when detailing the oil change ...

Have been to this Valvoline many times and always feel the representatives are up front and honest when detailing the oil change process.
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5

Jeep guy

No pressure service.

No pressure service.
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5

Clc1994

Mike took the time to carefully explain every part of the process as well as additional parts that I should have looked at. He w ...

Mike took the time to carefully explain every part of the process as well as additional parts that I should have looked at. He was very patient and well mannered
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5

Jaime P

Great service. Attendant was polite and attentive. Really made me trust the service being done. Great guy

Great service. Attendant was polite and attentive. Really made me trust the service being done. Great guy
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5

Cheyanne C

Michael, Zachary and Brian did a great job on my car. Michael explained everything to me before anything was done and went throu ...

Michael, Zachary and Brian did a great job on my car. Michael explained everything to me before anything was done and went through the pricing at the end before I paid anything. This was my first time coming to valvoline and I’ll be coming back because of the great service!
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4

Sam f

I am a hard person to be highly satisfied

I am a hard person to be highly satisfied
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5

ConnieM

Everyone was very polite, service was done quickly and tech was very informative about other services with no service pressure.

Everyone was very polite, service was done quickly and tech was very informative about other services with no service pressure.
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5

Becca P

Good service

Good service
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5

DaveL

Professional and courteous. No major problems with my vehicle reported. Appreciate the gentleman NOT trying to pressure me in to ...

Professional and courteous. No major problems with my vehicle reported. Appreciate the gentleman NOT trying to pressure me in to other services. Did appreciate him mentioning the cabin filter needing replacement.
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5

Emily W

It was fast and the technician was very friendly.

It was fast and the technician was very friendly.
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5

Christina

I just love the service I received.

I just love the service I received.
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5

Jerri F.

From the time I pulled up, the staff was friendly and engaging. They answered all of my questions and even extended a teacher di ...

From the time I pulled up, the staff was friendly and engaging. They answered all of my questions and even extended a teacher discount to me (because I asked if they offered one). I was in a bit of a hurry to get on the road that evening and they were very accommodating. It was overall a very nice experience. Thank you!
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5

mhughes

I have a difficult F-250 diesel and they did great.

I have a difficult F-250 diesel and they did great.
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5

Dave B

Even though there were only 2 bays open, and that this was the first time I ever had to wait outside a bit, it was nice to see t ...

Even though there were only 2 bays open, and that this was the first time I ever had to wait outside a bit, it was nice to see that Austen came out as soon as I pulled up to explain there was a slight delay. As other cars pulled up into the lines, I saw the team (including Bill) go out to meet and greet each as they came in. When I came in and was being helped by Austen, I was trying to not select too many things to do so I could assist getting through quickly to help others behind me. Austen reassured me that when I was in the stall, I was the most important customer and I shouldn't worry about anyone else. So I added a couple more items to my list of tasks to complete while I was there. To sum it up, when things happen which cuts back on support and adds more pressure to the team there, it was nice to see them handle the crowd and make each one of us feel important as we came through. Good Job!
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5

Victor Z.

The manager Tyler was very friendly and courteous, clear for explain the changes what need my suv, I like it. Thank you so much ...

The manager Tyler was very friendly and courteous, clear for explain the changes what need my suv, I like it. Thank you so much.
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5

Anonymous

Friendly, low pressure communication with technician. Wish prices were lower but other than that, things were great.

Friendly, low pressure communication with technician. Wish prices were lower but other than that, things were great.
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5

cwright

I LOVE this location. Been coming here for years and every time is a pleasant experience. They higher very high quality customer ...

I LOVE this location. Been coming here for years and every time is a pleasant experience. They higher very high quality customer service oriented staff. I am just blown away each time I visit and will never go anywhere else for my oil change. Keep up the good work!!!
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5

Ankur J

It was quick and the service was done exactly what I wanted to be done. There was no force asking me to fix other parts of my ca ...

It was quick and the service was done exactly what I wanted to be done. There was no force asking me to fix other parts of my car
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4

Consuelo V

The CSR Mike was very knowledgeable and professional in how he explain when the car maintenance should be done and the importanc ...

The CSR Mike was very knowledgeable and professional in how he explain when the car maintenance should be done and the importance of maintaining your car in good condition. The experience was very pleasant didn't take very long.Thank you for providing good customer service!!
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5

Anonymous

I was greeted by a tech with a smile and enthusiasm ln Then Aaron did a great job of communicating the services offered. He also ...

I was greeted by a tech with a smile and enthusiasm ln Then Aaron did a great job of communicating the services offered. He also made an effort to engage me in small talk while I was being serviced. That’s great customer service.
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5

Mike A.

Friendlines, professional, and honesty

Friendlines, professional, and honesty
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5

Keith

Very professional and knowledgeable

Very professional and knowledgeable
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5

Tony H.

Smooth and completed quickly at a far price.

Smooth and completed quickly at a far price.
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5

Alan B

The service person knew what he was talking about and was highly professional. Cared

The service person knew what he was talking about and was highly professional. Cared
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5

Moe

Good price. Friendly staffs. Quick service

Good price. Friendly staffs. Quick service
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5

RafaelG

Mr Tyler went the extra mile to make sure I was good not just with my car but in my life in general. I felt like I was being spo ...

Mr Tyler went the extra mile to make sure I was good not just with my car but in my life in general. I felt like I was being spoken to as an actual person and not another costumer thank you for making sure I had the right oil and tire pressure and more of my fluids that were low! Best shop ever!
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5

Langley

I love this station, the guys are all very bright and knowledgeable and they love Camrys!

I love this station, the guys are all very bright and knowledgeable and they love Camrys!
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5

MN John

Bill was great

Bill was great
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5

Greg M

Smooth as could be from the time taken to the diagnosis

Smooth as could be from the time taken to the diagnosis
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5

Ace

Quick and easy!

Quick and easy!
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5

Paul C.

The service is fast.

The service is fast.
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5

BL

People are friendly

People are friendly
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5

DHarris

I watched as they reviewed all the areas on their terminal. They did not simply mark they did a check, but not actually check an ...

I watched as they reviewed all the areas on their terminal. They did not simply mark they did a check, but not actually check anything. That has happened at Mazda service centers to me before. I like how up front they are about what Valvoline can and cannot do. Not pressure, just the facts.
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5

garratt

Austen was very helpful. He explained everything to me and advised me of what I should plan to have serviced and when it is reco ...

Austen was very helpful. He explained everything to me and advised me of what I should plan to have serviced and when it is recommended for my vehicle. He explained all of the different options and provided a print out with the descriptions and wrote out everything he had told me.
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5

gotglf93

Bill greeted me right as I pulled in. I needed an oil change and oil filter replaced. Bill thought to check the engine filter an ...

Bill greeted me right as I pulled in. I needed an oil change and oil filter replaced. Bill thought to check the engine filter and it was gross. He replaced that and checked my tires. I usually go to the dealer for service, but then I found out this shop reported to Carfax and it had good reviews. Then, I whipped out a coupon and Bill did me one better! He gave me the Carfax employee discount. That's not something my HR department told me about! I was out in 20 minutes on my way home after a busy day at Carfax! You can really tell the difference with a fresh oil change in my car! It was a pleasant ride home! Good pricing too for full synthetic oil!
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5

Richard S.

The service tech brought to my attention that my oil was extremely clean and seemed newly changed. I told him he was correct, bu ...

The service tech brought to my attention that my oil was extremely clean and seemed newly changed. I told him he was correct, but that my oil had been contaminated with gasoline from a recent fuel injector leak. I told him to change the oil using your synthetic oil. He was honest and earned my trust. I will tell all my friends about this location and service. It was very refreshing and much appreciated. Thank you again.
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5

Jim H

They know what they are doing, and they are very friendly

They know what they are doing, and they are very friendly
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5

Jane B.

I trust the ppl who work there.

I trust the ppl who work there.
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5

Peggy G.

The employees were polite, professional and knowledgeable. They explained what they were doing and it could not have been a more ...

The employees were polite, professional and knowledgeable. They explained what they were doing and it could not have been a more pleasant or efficient visit.
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5

Hailey L

The assistant manager Andrew is amazing!

The assistant manager Andrew is amazing!
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5

Anonymous

Great staff, friendly. Did a fabulous job!

Great staff, friendly. Did a fabulous job!
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5

Rc5

Polite and professional staff.

Polite and professional staff.
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4

Virginia

So many questions about the last time I did various services performed. I was even asked, “where did you have that done?” It ...

So many questions about the last time I did various services performed. I was even asked, “where did you have that done?” It was intrusive.
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5

Phil-PhilConnors?

The team was friendly and thoroughly explained everything.

The team was friendly and thoroughly explained everything.
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5

Jewel T

Staff is always helpful and accommodating. I never feel pressure to purchase extra products and services and feel like the recom ...

Staff is always helpful and accommodating. I never feel pressure to purchase extra products and services and feel like the recommendations are offered to help me not just as an up sell.
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5

Herb F

Clear communication of services provided

Clear communication of services provided
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4

Anonymous

I was satisfied with the service and the people who worked at the location I was at! Unfortunately I did have to wait a while, w ...

I was satisfied with the service and the people who worked at the location I was at! Unfortunately I did have to wait a while, which is my only complaint!
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5

K

Very polite and professional staff.

Very polite and professional staff.
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5

2012 Maxima

Michael was a rockstar. He made the entire experience very enjoyable. He and the manager were very helpful and informative whe ...

Michael was a rockstar. He made the entire experience very enjoyable. He and the manager were very helpful and informative when discussing the services and recommendations for my vehicle. I would highly recommend them to family and friends.
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5

Rozzy

I've never been to a Valvoline and was looking for a quick oil change before I got on the road for a long trip. The staff was SU ...

I've never been to a Valvoline and was looking for a quick oil change before I got on the road for a long trip. The staff was SUPER friendly and knowledgeable. They did some checks on things such as lights and air filters. I have never had such a great experience. The staff offered me all types of maintenance my car may have needed in case I wanted it this time, or so I knew for the future. This was so helpful because I had never thought about all the work I may have needed. I will definetly be likely to go to a Valvoline in my home town. Great work!
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5

Deannah

Great service! Awesome communication between staff, as well with customers.

Great service! Awesome communication between staff, as well with customers.
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5

hayleyf

I was taken care of very shortly upon my arrival and the staff was very friendly and quick at identifying the issues with my car ...

I was taken care of very shortly upon my arrival and the staff was very friendly and quick at identifying the issues with my car and offering pricing without pressuring me to do more.
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5

Anonymous

Service was quick, did not have to exit the vehicle and the technician communicated well.

Service was quick, did not have to exit the vehicle and the technician communicated well.
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5

JP

Came in with a flat tire. Staff lead by Bill were very friendly and pleasant. Handled the matter quickly and got me on my way. ...

Came in with a flat tire. Staff lead by Bill were very friendly and pleasant. Handled the matter quickly and got me on my way. No wait and would highly recommend to others.
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5

Doug F

Outstanding service by the people and products

Outstanding service by the people and products
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5

Maria B

I was in a time crunch but I knew I needed a lot of work done in my 8 year old vehicle. They were able to get a lot of maintenan ...

I was in a time crunch but I knew I needed a lot of work done in my 8 year old vehicle. They were able to get a lot of maintenance done in a short amount of time and I was able to make it to where I needed to be in time. My car runs sooo much better now.
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5

Dennis

Your staff at the Centreville location has been the only place my oil has been changed since purchasing the vehicle. It has almo ...

Your staff at the Centreville location has been the only place my oil has been changed since purchasing the vehicle. It has almost 140,000 miles on it and I am going to keep it until 200,000 to 250,000 miles. I normally change the oil myself but so far it has been more convenient to have Valvoline Instant Oil Change do this. With a coupon it is almost the same price. I now live in Conway SC and there is no Valvoline Instant Oil Change near me.
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5

Douglas15

Friendly staff. Great work. Could have been faster (about an hour trip), but overall very satisfied.

Friendly staff. Great work. Could have been faster (about an hour trip), but overall very satisfied.
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5

Bobby H

Tyler runs a very tight and efficient shop. I appreciate their guidance and their expertise when it comes to taking care of my ...

Tyler runs a very tight and efficient shop. I appreciate their guidance and their expertise when it comes to taking care of my car. Many folks take their cars for granted but when I’m looking for a place where I can actually take the time to take care of the vehicle that allows me to earn money for my family, I’ll Only patronize Valvoline instant oil. I hope to see Bill, Austen, Andrew, And Bradley during my next trip.
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5

Anonymous

Professional

Professional
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5

Karla A

Austen explains everything to you and thought he must really enjoy his job, you can tell.

Austen explains everything to you and thought he must really enjoy his job, you can tell.
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5

Franki C

Very friendly staff. Very knowledgeable

Very friendly staff. Very knowledgeable
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2

Babak

I asked for high milage (5000miles) oile change but after I drove out I found out its (3000 miles).

I asked for high milage (5000miles) oile change but after I drove out I found out its (3000 miles).
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5

Djlegend101

Very friendly and knowledgeable.

Very friendly and knowledgeable.
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5

Lorrie

When I came to Valvoline, my car had 60,000 miles. Our mechanic friend told us to start looking for a new car. Valvoline felt s ...

When I came to Valvoline, my car had 60,000 miles. Our mechanic friend told us to start looking for a new car. Valvoline felt strongly that our car had a long life to life if we took good care of it. They were right! We have 209,000 on our car and it's running great. I attribute our car's excellent condition to Valvoline. I wouldn't go anywhere else. Thanks.
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5

Ingrid R

Austen was very helpful throughout the process and throughly explained the services we were receiving. He took the time to advis ...

Austen was very helpful throughout the process and throughly explained the services we were receiving. He took the time to advise us which services we should consider in order to properly maintain the safety of the vehicle in a way that was informative without making us feel pressured to get a service done today. He gave us the information we needed so we can prioritize what services we need to get done and we will surely be back to this location to get the services we require in the future as we did not have time to get them done today.
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5

Steve C

Highly skills technicians. Team work is well played in helping service your car or truck.

Highly skills technicians. Team work is well played in helping service your car or truck.
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5

Trisha Wilt

Everyone one was very friendly and they worked fast. I only go to the same location for years now. By far the best staff. Lee h ...

Everyone one was very friendly and they worked fast. I only go to the same location for years now. By far the best staff. Lee highway Centreville
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5

SL

No waiting, polite professional staff, took coupons

No waiting, polite professional staff, took coupons
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5

Chris D

Quality service

Quality service
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5

Joe, Sr.

Great service and I intend to return often.

Great service and I intend to return often.
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5

Bill #

Convenient and friendly. I like not having to get out of my car. I'm not the biggest fan of having to make conversation with t ...

Convenient and friendly. I like not having to get out of my car. I'm not the biggest fan of having to make conversation with the attendant the entire time, but that's just me. Not a complaint.
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3

cimbombom

Interstate battery you are charging $129 and they said if you want to but somewhere else it is minimum $250 so you better buy fr ...

Interstate battery you are charging $129 and they said if you want to but somewhere else it is minimum $250 so you better buy from us because we are cheaper. (which is not correct basically lying to make the sales)
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5

Jessica P

The staff explained why my wiper fluid wasn’t working and even showed me how I could fix the disconnected cord if it happened ag ...

The staff explained why my wiper fluid wasn’t working and even showed me how I could fix the disconnected cord if it happened again. The back wiper fluid still wasn’t working and they offered to research to figure out the problem. While I was there they also topped off my fluid and put the correct amount of air in my tires.
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5

Quadmore

In and out quickly, the attendant was thorough and polite.

In and out quickly, the attendant was thorough and polite.
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5

Ken B.

Convenient to my house. Quick service. You have dropped some of the extra pressures.

Convenient to my house. Quick service. You have dropped some of the extra pressures.
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5

David D

Very friendly service. He was extremely knowledgeable and explained complicated things in a way I could understand. Also, I was ...

Very friendly service. He was extremely knowledgeable and explained complicated things in a way I could understand. Also, I was shown what is recommended by the car maker and I felt no pressure to do anything extra.
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5

Kwalsh

Asst manager wad super thorough. He knew my vehicle was new and wanted to make sure he researched the correct type of oil and sp ...

Asst manager wad super thorough. He knew my vehicle was new and wanted to make sure he researched the correct type of oil and specifics. He shared with me on the computer. He then sat in my car and reset the service reminder in my car. Very friendly and professional.
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5

Anonymous

Well done service. Little wait Time. Staff Polute. coffee good. Rest Rooms clean

Well done service. Little wait Time. Staff Polute. coffee good. Rest Rooms clean
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5

Kg

Technician was friendly and explained everything to me.

Technician was friendly and explained everything to me.
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5

bpabuzz

The service rep Jacob was extremely professional, courteous, and friendly.

The service rep Jacob was extremely professional, courteous, and friendly.
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5

Sridhar b

Overall, I love to come back again.

Overall, I love to come back again.
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5

Carly Logan

It was my first time coming, as a me diver and I felt very comfortable

It was my first time coming, as a me diver and I felt very comfortable
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5

Larry

The job is done well at a reasonable price. The workers are friendly and communicate well. They point out things you might nee ...

The job is done well at a reasonable price. The workers are friendly and communicate well. They point out things you might need but don't pressure you to do them. And being able to pop in without an appointment is great.
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5

trushar

Good service, convenient at comparable pricing!

Good service, convenient at comparable pricing!
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5

Rob H

Friendly, knowledgeable staff with convenient drive thru service

Friendly, knowledgeable staff with convenient drive thru service
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5

Lindsay B

Aaron was friendly and explained things to me. He didn't pressure me to get more done than I was prepared to but he explained wh ...

Aaron was friendly and explained things to me. He didn't pressure me to get more done than I was prepared to but he explained what each of the things I would need were and which to prioritize. It was fast and affordable.
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5

Mark W

Great fast service. Great customer service provided by Jacob. He was very professional and at no time did I feel pressured to bu ...

Great fast service. Great customer service provided by Jacob. He was very professional and at no time did I feel pressured to buy additional services. You have gained a customer for life. Nice job!
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5

Stacey F

My daughter has utilized your service center for years, so I thought I would give it a try. Austin assisted me with my oil chang ...

My daughter has utilized your service center for years, so I thought I would give it a try. Austin assisted me with my oil change as well as suggesting other services that I needed. What I appreciated most about what Austin did was the fact he noticed a sound coming from the Jeep when it went over a bump and suggested I get it checked at the dealership right away as it was under warranty. I had the Jeep checked and they found a stabilizer bar had broken. I am so appreciate Austin going one step further. That kind of customer service is hard to find. Thank you Austin!
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5

RJF

The technicians made it effortless to get my oil change with no pressure for product purchase.

The technicians made it effortless to get my oil change with no pressure for product purchase.
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4

Satisfied Customer

Friendly and knowledgeable staff explained what was going on with my car and made recommendations

Friendly and knowledgeable staff explained what was going on with my car and made recommendations
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5

Britt V

Greeted right away even though I had to wait in line. Service men were Cautious in making sure it was first come first serve. Th ...

Greeted right away even though I had to wait in line. Service men were Cautious in making sure it was first come first serve. They had someone pull out so that I could get in front of them because they had come after me. That was great! They were very friendly and the service went smoothly.
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5

Jose f

No pressure right to the point of what i wanted for my vehicle

No pressure right to the point of what i wanted for my vehicle
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5

Mnsfld518

Everyone is always so friendly, I never feel pressured to buy anything and I always get an honest answer. I only use this locat ...

Everyone is always so friendly, I never feel pressured to buy anything and I always get an honest answer. I only use this location and don’t plan on changing anything! I trust them!
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5

Kathy P

The technicians were friendly and informative. The service was swift and through. Great experience!

The technicians were friendly and informative. The service was swift and through. Great experience!
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5

KCS

Both gentlemen were polite and efficient. Informed me of my options for services in sufficient detail. Did not pressure me to bu ...

Both gentlemen were polite and efficient. Informed me of my options for services in sufficient detail. Did not pressure me to buy additional services.
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5

Wendy Reed

Great service!!

Great service!!
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5

Alex W.

Friendly service

Friendly service
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5

Anonymous

The staff was friendly and knowledgeable at informing me what my car needed and why. Services were quick and efficient.

The staff was friendly and knowledgeable at informing me what my car needed and why. Services were quick and efficient.
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5

CD

Courteous personnel and services is world class

Courteous personnel and services is world class
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5

Ellen

Everyone is friendly and explains every process to me. I did not feel pressured to get any other work done, but they highlighted ...

Everyone is friendly and explains every process to me. I did not feel pressured to get any other work done, but they highlighted everything that they recommend in the order of importance for me on my receipt.
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5

BoogeyMan22

Bill and the guys are a pleasure to work with, never have any issues

Bill and the guys are a pleasure to work with, never have any issues
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4

Danielle

I was highly satisfied!!

I was highly satisfied!!
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5

Defjedi

Great knowledge, guys were hustling they told me what I needed and didn’t need

Great knowledge, guys were hustling they told me what I needed and didn’t need
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5

Jen M

Everyone was very professional and polite.

Everyone was very professional and polite.
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5

John Doe

Branden was very nice and helpful

Branden was very nice and helpful
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5

Diana

Although I know little to nothing about cars, Brenden did a very good job explaining everything about my oil change step by step ...

Although I know little to nothing about cars, Brenden did a very good job explaining everything about my oil change step by step. He seemed to really know what he was talking about. My car seems to be running much better than before. I will definitely recommend this place to others!
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5

Cecilia A.

Austin and his partner were very nice and profesional

Austin and his partner were very nice and profesional
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5

Anonymous

Quick service. No wait. No pressure to purchase other services. Courteous personnel.

Quick service. No wait. No pressure to purchase other services. Courteous personnel.
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5

Dave B.

Always great Service - Management relationship with this customer.

Always great Service - Management relationship with this customer.
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5

Pete

The no-pressure experience at Valvoline is why I switched from Jiffy Lube in the first place. I have a mechanic for repairs/main ...

The no-pressure experience at Valvoline is why I switched from Jiffy Lube in the first place. I have a mechanic for repairs/maintenance, I only want an oil change. Thankfully that's what I get at Valvoline!
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5

Claire S.

Everyone was super friendly and informative. Really appreciate it!

Everyone was super friendly and informative. Really appreciate it!
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5

N.Y

Great staff. Always efficient. I’ve been coming for over a year and will come back again!

Great staff. Always efficient. I’ve been coming for over a year and will come back again!
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1

Anonymous

not sure

not sure
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5

Ashley b

I have been coming to this valvoline forever and with many of my cars . I have always had a delightful and wonderful experience ...

I have been coming to this valvoline forever and with many of my cars . I have always had a delightful and wonderful experience with all of the gentleman here. They are very knowledgeable, polite and courteous and if there is any questions they will gladly answer them for you I have never had any issues and will always continue to take my vehicles here for oil changes etc. on my most recent visit BRENDAN was pleasant and friendly. Bill is very nice and so are all the other gentleman:)
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5

Leigh D

I got quick service for Oil change of my car. The Technician who was in charge was polite and didn't push me to buy other servi ...

I got quick service for Oil change of my car. The Technician who was in charge was polite and didn't push me to buy other services.
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5

Anonymous

geat oilchange!

geat oilchange!
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5

VictorS

The service was fast, technicians were professional and easy to talk with, additional services were explained to me, but I was n ...

The service was fast, technicians were professional and easy to talk with, additional services were explained to me, but I was not pressured to buy them.
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5

JeanetteR

I drive a lot so I get an oil change once ever month or two months and typically it takes a LOT longer anywhere else I've been. ...

I drive a lot so I get an oil change once ever month or two months and typically it takes a LOT longer anywhere else I've been. The waiting room also had plenty of chairs and was actually clean unlike a lot of other places. The gentleman that checked my car in was incredibly good at explaining different things they'd noticed around the vehicle.
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5

Chris W

The staff was friendly and got everything done in a timely manner. They also let me know about other maintenance I should get in ...

The staff was friendly and got everything done in a timely manner. They also let me know about other maintenance I should get in the future to keep my car running well.
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5

SteveS

Good facility. Friendly staff and owner. Good value.

Good facility. Friendly staff and owner. Good value.
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5

JAY DUO

I have used Valvoline before and the speed, professionalism, and quality has continued to remained top notched, will continue to ...

I have used Valvoline before and the speed, professionalism, and quality has continued to remained top notched, will continue to use and recommend.
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5

Bobby H.

I’ve never had a problem with these guys. They’re always efficient, friendly and trustworthy. I’m going back for my next oil cha ...

I’ve never had a problem with these guys. They’re always efficient, friendly and trustworthy. I’m going back for my next oil change and a new battery.
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5

Tony T

It was my first time going to a valvoline shop & was very satisfied on how fast the process was.

It was my first time going to a valvoline shop & was very satisfied on how fast the process was.
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5

Michelle V

The guys are great and so helpful they get you in and out in no time.

The guys are great and so helpful they get you in and out in no time.
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4

Phuong Pham

Good service

Good service
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5

Karen m

Customer service always good.

Customer service always good.
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5

Anonymous

The ability to stay in your vehicle as the service is going on, just gives it a good piece of mind.

The ability to stay in your vehicle as the service is going on, just gives it a good piece of mind.
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5

Ramzan

Aaron explained everything about my car fast service highly satisfied

Aaron explained everything about my car fast service highly satisfied
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5

Trisa

I love the manager Austen. I really trust his recommendations and I don't feel like he's just trying to sell me the services

I love the manager Austen. I really trust his recommendations and I don't feel like he's just trying to sell me the services
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5

Shawn S

When I pulled up, I was the third car in 'line' and the tech indicated that I should move to first car in front of Bay 3. The t ...

When I pulled up, I was the third car in 'line' and the tech indicated that I should move to first car in front of Bay 3. The technician asked me why I was there and told me there was a 20 minute wait. As time went by, the cars that arrived before me were ushered into the first 2 bays. The car in Bay 3 was having additional work done. When bay 2 opened up again, the tech courteously asked the car in front of bay 2 (who arrived after me) to let me go in front of them, since I had been waiting longer. A lot of places would not have noticed and just skipped over me. I appreciated that they treated me fairly. The rest of the experience went well; the technician that I interacted with was very personable. Tech did a great job of explaining their recommendations and why it mattered.
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5

Lisa

Convenient and thorough. The staff are very friendly and patient.

Convenient and thorough. The staff are very friendly and patient.
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5

D.Veronica

I came here originally on a Saturday afternoon for an oil change. Bill checked me in and was super friendly. He told me my oil d ...

I came here originally on a Saturday afternoon for an oil change. Bill checked me in and was super friendly. He told me my oil dipstick was broken and I’d have to return back after purchasing a new one. I didn’t have time to get everything done that day so I told him I’d be back. I came back on Tuesday with a new dipstick and was greeted by Tyler immediately. He was very welcoming and super informative. Bill was determined to get the broken dipstick out and after 15 minutes or so, he got it out. & I was very impressed! Tyler ran through step by step with me about the best options I have for my car to live a longer life, considering it’s high mileage. He was very informative and I appreciated that considering not many mechanics will go above and beyond for their customer, in my personal experience. The other mechanics were also very friendly and had my car ready in a quick & timely manner. 10/10 would recommend this place and will definitely be returning!
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5

Mkfive85

Aaron and Bill helped with my truck being serviced they went above and beyond to make sure they addressed everything I needed to ...

Aaron and Bill helped with my truck being serviced they went above and beyond to make sure they addressed everything I needed to know upcoming for my truck
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5

JohnJ

I like Bill because he talks to me....

I like Bill because he talks to me....
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5

jennifer

Austen was a great host! He explained everything and the crew got done very fast.

Austen was a great host! He explained everything and the crew got done very fast.
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5

lloyd

very friendly service person

very friendly service person
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5

Chris W

Great service, done quickly, friendly and professional employees

Great service, done quickly, friendly and professional employees
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5

Uncle AA

Austin was incredibly knowledgeably, articulate & well spoken. Wen way above and beyond to be informative as well as educationa ...

Austin was incredibly knowledgeably, articulate & well spoken. Wen way above and beyond to be informative as well as educational in his discriptions and presentation of said options available to me as to protect my vehicle best. Just a fantastic young gentleman, you're fortunate to have his employ.
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5

Bruce

Technicians are excellent. Friendly and very informative. Did a battery check and (as expected) showed that the battery needed ...

Technicians are excellent. Friendly and very informative. Did a battery check and (as expected) showed that the battery needed to be replaced. Had the right one in stock (and interstate - my preference) and installed it in minutes. I told my wife to take the car there any time because I think they will treat women fairly and honestly - which is often not the case elsewhere.
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5

Anonymous

techs were super nice - informative and professional

techs were super nice - informative and professional
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5

Kris B.

Bill, the service manager, is great at being conscious of my time and is always personable and courteous. I came in for a 30,000 ...

Bill, the service manager, is great at being conscious of my time and is always personable and courteous. I came in for a 30,000 checkup. I just dropped it off and picked it up later. I had already done the research — there were many more replacements/services suggested on the official Lexus list than I was informed that I needed. I felt that the items suggested for replacement were justified and I was not over-sold. I like that they remember me — even personal conversations that we have had previously. I have been going to this location for years with multiple cars. The management and techs are always very courteous. Keep it up guys!
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3

EmilyM

I have been going to this Valvoline for years to get my oil changed and have taken multiple cars thee over the years. It used t ...

I have been going to this Valvoline for years to get my oil changed and have taken multiple cars thee over the years. It used to be a simple oil change and maybe a mention of purchasing a new air filter. Now there is so much that they try to sell you. Plus you are trapped in your car so it's not easy to escape the pressures of it. All I want is a simple oil change and the safety check. Beyond that, I want to just sit in my car while everything is done. It's not the fault of the individual who is having to give the sales pitch because it's clear the computer takes him through those steps but I wish it just wouldn't happen. Or at least have the option at the beginning to simply opt out of the additional sales pitch.
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5

Calvin L.

The guys are very friendly and they seem to know what they are talking about.

The guys are very friendly and they seem to know what they are talking about.
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5

Mark

Michael was great, the time I spent, and the ease of using this center.

Michael was great, the time I spent, and the ease of using this center.
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3

Tadavarthi

The price was high than the other ones.and the service was good .

The price was high than the other ones.and the service was good .
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5

Kurt F

I had a low tire pressure light on when I came in for an oil change. Austen took the time to figure out and then show me how to ...

I had a low tire pressure light on when I came in for an oil change. Austen took the time to figure out and then show me how to reset the programming to turn the light off after making sure all the tires were at the correct pressure.
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5

Mark

Quick, knowledgeable, and friendly

Quick, knowledgeable, and friendly
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5

Steve Longsleeve

Great customer service. The best in the car service business

Great customer service. The best in the car service business
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5

Wrigley S.

In and out. Seemless and thorough experience.

In and out. Seemless and thorough experience.
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5

Mia H

Great good old team work effort

Great good old team work effort
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3

Judy s

Only wanted to get oil change and leave. Asked about many many different services. I just wanted an oil change

Only wanted to get oil change and leave. Asked about many many different services. I just wanted an oil change
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5

Picketoaks

Team lead was very courteous and personally engaging to determine if I was receiving the right information and services

Team lead was very courteous and personally engaging to determine if I was receiving the right information and services
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4

Zach

The price of the oil change was to high

The price of the oil change was to high
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5

Karla

Bill was very informative and the whole team seemed to care that things were done correctly.

Bill was very informative and the whole team seemed to care that things were done correctly.
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5

Rick P.

Quick service, friendly folks and professional job!

Quick service, friendly folks and professional job!
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5

Cathy T

No pressure at all to buy anything. Very quick and efficient. Courteous!!

No pressure at all to buy anything. Very quick and efficient. Courteous!!
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5

BV

The staff is friendly. They honored the coupon and don't pressure you to get additional services.

The staff is friendly. They honored the coupon and don't pressure you to get additional services.
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4

Anonymous

Highly satisfied

Highly satisfied
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4

endres80

It is a great service that is offered and the speed with which it is given is amazing. I greatly appreciate the crew and their w ...

It is a great service that is offered and the speed with which it is given is amazing. I greatly appreciate the crew and their work. I am just concerned with the cost of the oil for my vehicle.
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5

Roger R

First time using the service was highly satisfied plan to bring all my vehicles here.

First time using the service was highly satisfied plan to bring all my vehicles here.
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2

MaryM

Service was done well but I checked the price of the cabin air filter for which I was charged $50 and I can buy the same air fil ...

Service was done well but I checked the price of the cabin air filter for which I was charged $50 and I can buy the same air filter online for $8. I expect a markup, but not a 600% markup.
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5

Joshua T

It was cold and dark and I noticed one of my headlights was out. I stopped by just for a new headlight and they were quick and ...

It was cold and dark and I noticed one of my headlights was out. I stopped by just for a new headlight and they were quick and friendly. I wasn't pressured into anything else.
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5

Don S

Love this Valvoline! Members are always highly energized and professional...even when the temperature is below freezing!

Love this Valvoline! Members are always highly energized and professional...even when the temperature is below freezing!
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5

Mary-Rose A

The staff always is friendly, welcoming, & genuinely appreciates my business. They are honest with me about my vehicles current ...

The staff always is friendly, welcoming, & genuinely appreciates my business. They are honest with me about my vehicles current needs & what will be needed & when based on the current situation. I feel like family when I’m there.
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5

Anonymous

Austen made great recommendations. I will return to take care of the recommendations on my next visit. Great service!

Austen made great recommendations. I will return to take care of the recommendations on my next visit. Great service!
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5

Jerrybvlakes

As always, your Centreville location continues to provide the best service on my vehicles. Keep up the excellent service guys!!

As always, your Centreville location continues to provide the best service on my vehicles. Keep up the excellent service guys!!
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5

Hèrb F

The staff communicated throughout the servicing Made suggestions on possible future service needs

The staff communicated throughout the servicing Made suggestions on possible future service needs
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5

no

Quick and efficient.

Quick and efficient.
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5

HappyValvolineCustomer

Everyone that works at my local Valvoline is extremely personable, polite and helpful. I have never trusted a group of people mo ...

Everyone that works at my local Valvoline is extremely personable, polite and helpful. I have never trusted a group of people more to honestly tell me what needs to be fixed and what can wait. They are always open to discuss issues with the vehicle and suggest possible solutions even if it means not using them to fix the problem. I will continue coming to this location and recommending it to everyone that is looking for an oil change location. Overall great group of people and I look forward to a pleasant visit every time I come through.
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5

Jory L

Bill and his team are super nice, they know what they're doing, and they get it done fast. Also, for someone like me who has ve ...

Bill and his team are super nice, they know what they're doing, and they get it done fast. Also, for someone like me who has very little knowledge about cars, they are great at explaining things and telling me what to watch out for. Usually when any automotive service finds out you're next to clueless about cars, they suddenly find a million things wrong with your car and that $50 bill becomes a few hundred, but not with these guys, I don't feel paranoid about being sold unnecessary parts, these guys don't do that. I'll be back soon!
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5

Sherry K

Explained things well. Very polite.

Explained things well. Very polite.
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5

Atticus

The team at the Valvoline store were professional, courteous, friendly, and acommodating. Excellent reporte with customers. Neve ...

The team at the Valvoline store were professional, courteous, friendly, and acommodating. Excellent reporte with customers. Never fail to explain the work being done and why. Also points out what might be needed in future.
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5

Rvpc

It was my first time and i was nervous because i dont know anything about cars really or the terms. They walked me through every ...

It was my first time and i was nervous because i dont know anything about cars really or the terms. They walked me through everything and were patient and explained best they could
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5

Peter

The representatives that help me at this location were very professional and friendly.

The representatives that help me at this location were very professional and friendly.
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4

Anonymous

Actually I was very satisfied

Actually I was very satisfied
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5

Quadmore

Easy in easy out

Easy in easy out
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Centreville Vioc

13612 Lee Hwy
Centreville, VA, 20120

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

Centreville Vioc

13612 Lee Hwy Centreville, VA, 20120

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

13612 Lee Hwy
Centreville, VA, 20120