13612 Lee Hwy
Centreville, VA, 20120

Good customer service

Good customer service

MORE

They are always quick courteous and to the point. I am in the military and I appreciate the precision and focus of the crew

They are always quick courteous and to the point. I am in the military and I appreciate the precision and focus of the crew

MORE

Aaron was very knowledgeable and friendly. He did not pressure me into services but gave me lots of information to make my car r ...

Aaron was very knowledgeable and friendly. He did not pressure me into services but gave me lots of information to make my car run the best it can. I’ll definitely be back.

MORE

The staff is very pleasant and knowledgeable.

The staff is very pleasant and knowledgeable.

MORE

Very quick, easy, & convenient service.

Very quick, easy, & convenient service.

MORE

Very quick in resolving my issues , checked and refilled my fluids and recommended further services. Highly satisfied and the st ...

Very quick in resolving my issues , checked and refilled my fluids and recommended further services. Highly satisfied and the staff were very friendly and welcoming. I’m forever sold to valvoline been a customer for over 10 years.

MORE

todo estuve muy bien,me dieron buen trato y recibir la información necesaria relacionado al vehículo, de algunas cosas que tengo ...

todo estuve muy bien,me dieron buen trato y recibir la información necesaria relacionado al vehículo, de algunas cosas que tengo que hacer

MORE

It's very comforting to hear the tech in all the bays roll through a checklist. Service was friendly and fast and I knew exactly ...

It's very comforting to hear the tech in all the bays roll through a checklist. Service was friendly and fast and I knew exactly what I was paying for.

MORE

The assistant manager was very friendly and professional and took the time to explain aspects of my truck that were unfamiliar t ...

The assistant manager was very friendly and professional and took the time to explain aspects of my truck that were unfamiliar to me. I did not feel pressured to buy unnecessary items or services. All in all, it was a timely and enjoyable experience.

MORE

Friendly staff, they know what their doing. I use this location for several years now.

Friendly staff, they know what their doing. I use this location for several years now.

MORE

Bill was fantastic. Above and Beyond.

Bill was fantastic. Above and Beyond.

MORE

Highly recommended to others

Highly recommended to others

MORE

Have been to this Valvoline many times and always feel the representatives are up front and honest when detailing the oil change ...

Have been to this Valvoline many times and always feel the representatives are up front and honest when detailing the oil change process.

MORE

No pressure service.

No pressure service.

MORE

Mike took the time to carefully explain every part of the process as well as additional parts that I should have looked at. He w ...

Mike took the time to carefully explain every part of the process as well as additional parts that I should have looked at. He was very patient and well mannered

MORE

Great service. Attendant was polite and attentive. Really made me trust the service being done. Great guy

Great service. Attendant was polite and attentive. Really made me trust the service being done. Great guy

MORE

Michael, Zachary and Brian did a great job on my car. Michael explained everything to me before anything was done and went throu ...

Michael, Zachary and Brian did a great job on my car. Michael explained everything to me before anything was done and went through the pricing at the end before I paid anything. This was my first time coming to valvoline and I’ll be coming back because of the great service!

MORE

I am a hard person to be highly satisfied

I am a hard person to be highly satisfied

MORE

Everyone was very polite, service was done quickly and tech was very informative about other services with no service pressure.

Everyone was very polite, service was done quickly and tech was very informative about other services with no service pressure.

MORE

Good service

Good service

MORE

Professional and courteous. No major problems with my vehicle reported. Appreciate the gentleman NOT trying to pressure me in to ...

Professional and courteous. No major problems with my vehicle reported. Appreciate the gentleman NOT trying to pressure me in to other services. Did appreciate him mentioning the cabin filter needing replacement.

MORE

It was fast and the technician was very friendly.

It was fast and the technician was very friendly.

MORE

I just love the service I received.

I just love the service I received.

MORE

From the time I pulled up, the staff was friendly and engaging. They answered all of my questions and even extended a teacher di ...

From the time I pulled up, the staff was friendly and engaging. They answered all of my questions and even extended a teacher discount to me (because I asked if they offered one). I was in a bit of a hurry to get on the road that evening and they were very accommodating. It was overall a very nice experience. Thank you!

MORE

I have a difficult F-250 diesel and they did great.

I have a difficult F-250 diesel and they did great.

MORE

Even though there were only 2 bays open, and that this was the first time I ever had to wait outside a bit, it was nice to see t ...

Even though there were only 2 bays open, and that this was the first time I ever had to wait outside a bit, it was nice to see that Austen came out as soon as I pulled up to explain there was a slight delay. As other cars pulled up into the lines, I saw the team (including Bill) go out to meet and greet each as they came in. When I came in and was being helped by Austen, I was trying to not select too many things to do so I could assist getting through quickly to help others behind me. Austen reassured me that when I was in the stall, I was the most important customer and I shouldn't worry about anyone else. So I added a couple more items to my list of tasks to complete while I was there. To sum it up, when things happen which cuts back on support and adds more pressure to the team there, it was nice to see them handle the crowd and make each one of us feel important as we came through. Good Job!

MORE

The manager Tyler was very friendly and courteous, clear for explain the changes what need my suv, I like it. Thank you so much ...

The manager Tyler was very friendly and courteous, clear for explain the changes what need my suv, I like it. Thank you so much.

MORE

Friendly, low pressure communication with technician. Wish prices were lower but other than that, things were great.

Friendly, low pressure communication with technician. Wish prices were lower but other than that, things were great.

MORE

I LOVE this location. Been coming here for years and every time is a pleasant experience. They higher very high quality customer ...

I LOVE this location. Been coming here for years and every time is a pleasant experience. They higher very high quality customer service oriented staff. I am just blown away each time I visit and will never go anywhere else for my oil change. Keep up the good work!!!

MORE

It was quick and the service was done exactly what I wanted to be done. There was no force asking me to fix other parts of my ca ...

It was quick and the service was done exactly what I wanted to be done. There was no force asking me to fix other parts of my car

MORE

The CSR Mike was very knowledgeable and professional in how he explain when the car maintenance should be done and the importanc ...

The CSR Mike was very knowledgeable and professional in how he explain when the car maintenance should be done and the importance of maintaining your car in good condition. The experience was very pleasant didn't take very long.Thank you for providing good customer service!!

MORE

I was greeted by a tech with a smile and enthusiasm ln Then Aaron did a great job of communicating the services offered. He also ...

I was greeted by a tech with a smile and enthusiasm ln Then Aaron did a great job of communicating the services offered. He also made an effort to engage me in small talk while I was being serviced. That’s great customer service.

MORE

Friendlines, professional, and honesty

Friendlines, professional, and honesty

MORE

Very professional and knowledgeable

Very professional and knowledgeable

MORE

Smooth and completed quickly at a far price.

Smooth and completed quickly at a far price.

MORE

The service person knew what he was talking about and was highly professional. Cared

The service person knew what he was talking about and was highly professional. Cared

MORE

Good price. Friendly staffs. Quick service

Good price. Friendly staffs. Quick service

MORE

Mr Tyler went the extra mile to make sure I was good not just with my car but in my life in general. I felt like I was being spo ...

Mr Tyler went the extra mile to make sure I was good not just with my car but in my life in general. I felt like I was being spoken to as an actual person and not another costumer thank you for making sure I had the right oil and tire pressure and more of my fluids that were low! Best shop ever!

MORE

I love this station, the guys are all very bright and knowledgeable and they love Camrys!

I love this station, the guys are all very bright and knowledgeable and they love Camrys!

MORE

Bill was great

Bill was great

MORE

Smooth as could be from the time taken to the diagnosis

Smooth as could be from the time taken to the diagnosis

MORE

Quick and easy!

Quick and easy!

MORE

The service is fast.

The service is fast.

MORE

People are friendly

People are friendly

MORE

I watched as they reviewed all the areas on their terminal. They did not simply mark they did a check, but not actually check an ...

I watched as they reviewed all the areas on their terminal. They did not simply mark they did a check, but not actually check anything. That has happened at Mazda service centers to me before. I like how up front they are about what Valvoline can and cannot do. Not pressure, just the facts.

MORE

Austen was very helpful. He explained everything to me and advised me of what I should plan to have serviced and when it is reco ...

Austen was very helpful. He explained everything to me and advised me of what I should plan to have serviced and when it is recommended for my vehicle. He explained all of the different options and provided a print out with the descriptions and wrote out everything he had told me.

MORE

Bill greeted me right as I pulled in. I needed an oil change and oil filter replaced. Bill thought to check the engine filter an ...

Bill greeted me right as I pulled in. I needed an oil change and oil filter replaced. Bill thought to check the engine filter and it was gross. He replaced that and checked my tires. I usually go to the dealer for service, but then I found out this shop reported to Carfax and it had good reviews. Then, I whipped out a coupon and Bill did me one better! He gave me the Carfax employee discount. That's not something my HR department told me about! I was out in 20 minutes on my way home after a busy day at Carfax! You can really tell the difference with a fresh oil change in my car! It was a pleasant ride home! Good pricing too for full synthetic oil!

MORE

The service tech brought to my attention that my oil was extremely clean and seemed newly changed. I told him he was correct, bu ...

The service tech brought to my attention that my oil was extremely clean and seemed newly changed. I told him he was correct, but that my oil had been contaminated with gasoline from a recent fuel injector leak. I told him to change the oil using your synthetic oil. He was honest and earned my trust. I will tell all my friends about this location and service. It was very refreshing and much appreciated. Thank you again.

MORE

They know what they are doing, and they are very friendly

They know what they are doing, and they are very friendly

MORE

I trust the ppl who work there.

I trust the ppl who work there.

MORE

The employees were polite, professional and knowledgeable. They explained what they were doing and it could not have been a more ...

The employees were polite, professional and knowledgeable. They explained what they were doing and it could not have been a more pleasant or efficient visit.

MORE

The assistant manager Andrew is amazing!

The assistant manager Andrew is amazing!

MORE

Great staff, friendly. Did a fabulous job!

Great staff, friendly. Did a fabulous job!

MORE

Polite and professional staff.

Polite and professional staff.

MORE

So many questions about the last time I did various services performed. I was even asked, “where did you have that done?” It ...

So many questions about the last time I did various services performed. I was even asked, “where did you have that done?” It was intrusive.

MORE

The team was friendly and thoroughly explained everything.

The team was friendly and thoroughly explained everything.

MORE

Staff is always helpful and accommodating. I never feel pressure to purchase extra products and services and feel like the recom ...

Staff is always helpful and accommodating. I never feel pressure to purchase extra products and services and feel like the recommendations are offered to help me not just as an up sell.

MORE

Clear communication of services provided

Clear communication of services provided

MORE

I was satisfied with the service and the people who worked at the location I was at! Unfortunately I did have to wait a while, w ...

I was satisfied with the service and the people who worked at the location I was at! Unfortunately I did have to wait a while, which is my only complaint!

MORE

Very polite and professional staff.

Very polite and professional staff.

MORE

Michael was a rockstar. He made the entire experience very enjoyable. He and the manager were very helpful and informative whe ...

Michael was a rockstar. He made the entire experience very enjoyable. He and the manager were very helpful and informative when discussing the services and recommendations for my vehicle. I would highly recommend them to family and friends.

MORE

I've never been to a Valvoline and was looking for a quick oil change before I got on the road for a long trip. The staff was SU ...

I've never been to a Valvoline and was looking for a quick oil change before I got on the road for a long trip. The staff was SUPER friendly and knowledgeable. They did some checks on things such as lights and air filters. I have never had such a great experience. The staff offered me all types of maintenance my car may have needed in case I wanted it this time, or so I knew for the future. This was so helpful because I had never thought about all the work I may have needed. I will definetly be likely to go to a Valvoline in my home town. Great work!

MORE

Great service! Awesome communication between staff, as well with customers.

Great service! Awesome communication between staff, as well with customers.

MORE

I was taken care of very shortly upon my arrival and the staff was very friendly and quick at identifying the issues with my car ...

I was taken care of very shortly upon my arrival and the staff was very friendly and quick at identifying the issues with my car and offering pricing without pressuring me to do more.

MORE

Service was quick, did not have to exit the vehicle and the technician communicated well.

Service was quick, did not have to exit the vehicle and the technician communicated well.

MORE

Came in with a flat tire. Staff lead by Bill were very friendly and pleasant. Handled the matter quickly and got me on my way. ...

Came in with a flat tire. Staff lead by Bill were very friendly and pleasant. Handled the matter quickly and got me on my way. No wait and would highly recommend to others.

MORE

Outstanding service by the people and products

Outstanding service by the people and products

MORE

I was in a time crunch but I knew I needed a lot of work done in my 8 year old vehicle. They were able to get a lot of maintenan ...

I was in a time crunch but I knew I needed a lot of work done in my 8 year old vehicle. They were able to get a lot of maintenance done in a short amount of time and I was able to make it to where I needed to be in time. My car runs sooo much better now.

MORE

Your staff at the Centreville location has been the only place my oil has been changed since purchasing the vehicle. It has almo ...

Your staff at the Centreville location has been the only place my oil has been changed since purchasing the vehicle. It has almost 140,000 miles on it and I am going to keep it until 200,000 to 250,000 miles. I normally change the oil myself but so far it has been more convenient to have Valvoline Instant Oil Change do this. With a coupon it is almost the same price. I now live in Conway SC and there is no Valvoline Instant Oil Change near me.

MORE

Friendly staff. Great work. Could have been faster (about an hour trip), but overall very satisfied.

Friendly staff. Great work. Could have been faster (about an hour trip), but overall very satisfied.

MORE

Tyler runs a very tight and efficient shop. I appreciate their guidance and their expertise when it comes to taking care of my ...

Tyler runs a very tight and efficient shop. I appreciate their guidance and their expertise when it comes to taking care of my car. Many folks take their cars for granted but when I’m looking for a place where I can actually take the time to take care of the vehicle that allows me to earn money for my family, I’ll Only patronize Valvoline instant oil. I hope to see Bill, Austen, Andrew, And Bradley during my next trip.

MORE

Professional

Professional

MORE

Austen explains everything to you and thought he must really enjoy his job, you can tell.

Austen explains everything to you and thought he must really enjoy his job, you can tell.

MORE

Very friendly staff. Very knowledgeable

Very friendly staff. Very knowledgeable

MORE

I asked for high milage (5000miles) oile change but after I drove out I found out its (3000 miles).

I asked for high milage (5000miles) oile change but after I drove out I found out its (3000 miles).

MORE

Very friendly and knowledgeable.

Very friendly and knowledgeable.

MORE

When I came to Valvoline, my car had 60,000 miles. Our mechanic friend told us to start looking for a new car. Valvoline felt s ...

When I came to Valvoline, my car had 60,000 miles. Our mechanic friend told us to start looking for a new car. Valvoline felt strongly that our car had a long life to life if we took good care of it. They were right! We have 209,000 on our car and it's running great. I attribute our car's excellent condition to Valvoline. I wouldn't go anywhere else. Thanks.

MORE

Austen was very helpful throughout the process and throughly explained the services we were receiving. He took the time to advis ...

Austen was very helpful throughout the process and throughly explained the services we were receiving. He took the time to advise us which services we should consider in order to properly maintain the safety of the vehicle in a way that was informative without making us feel pressured to get a service done today. He gave us the information we needed so we can prioritize what services we need to get done and we will surely be back to this location to get the services we require in the future as we did not have time to get them done today.

MORE

Highly skills technicians. Team work is well played in helping service your car or truck.

Highly skills technicians. Team work is well played in helping service your car or truck.

MORE

Everyone one was very friendly and they worked fast. I only go to the same location for years now. By far the best staff. Lee h ...

Everyone one was very friendly and they worked fast. I only go to the same location for years now. By far the best staff. Lee highway Centreville

MORE

No waiting, polite professional staff, took coupons

No waiting, polite professional staff, took coupons

MORE

Quality service

Quality service

MORE

Great service and I intend to return often.

Great service and I intend to return often.

MORE

Convenient and friendly. I like not having to get out of my car. I'm not the biggest fan of having to make conversation with t ...

Convenient and friendly. I like not having to get out of my car. I'm not the biggest fan of having to make conversation with the attendant the entire time, but that's just me. Not a complaint.

MORE

Interstate battery you are charging $129 and they said if you want to but somewhere else it is minimum $250 so you better buy fr ...

Interstate battery you are charging $129 and they said if you want to but somewhere else it is minimum $250 so you better buy from us because we are cheaper. (which is not correct basically lying to make the sales)

MORE

The staff explained why my wiper fluid wasn’t working and even showed me how I could fix the disconnected cord if it happened ag ...

The staff explained why my wiper fluid wasn’t working and even showed me how I could fix the disconnected cord if it happened again. The back wiper fluid still wasn’t working and they offered to research to figure out the problem. While I was there they also topped off my fluid and put the correct amount of air in my tires.

MORE

In and out quickly, the attendant was thorough and polite.

In and out quickly, the attendant was thorough and polite.

MORE

Convenient to my house. Quick service. You have dropped some of the extra pressures.

Convenient to my house. Quick service. You have dropped some of the extra pressures.

MORE

Very friendly service. He was extremely knowledgeable and explained complicated things in a way I could understand. Also, I was ...

Very friendly service. He was extremely knowledgeable and explained complicated things in a way I could understand. Also, I was shown what is recommended by the car maker and I felt no pressure to do anything extra.

MORE

Asst manager wad super thorough. He knew my vehicle was new and wanted to make sure he researched the correct type of oil and sp ...

Asst manager wad super thorough. He knew my vehicle was new and wanted to make sure he researched the correct type of oil and specifics. He shared with me on the computer. He then sat in my car and reset the service reminder in my car. Very friendly and professional.

MORE

Well done service. Little wait Time. Staff Polute. coffee good. Rest Rooms clean

Well done service. Little wait Time. Staff Polute. coffee good. Rest Rooms clean

MORE

Technician was friendly and explained everything to me.

Technician was friendly and explained everything to me.

MORE

The service rep Jacob was extremely professional, courteous, and friendly.

The service rep Jacob was extremely professional, courteous, and friendly.

MORE

Overall, I love to come back again.

Overall, I love to come back again.

MORE

It was my first time coming, as a me diver and I felt very comfortable

It was my first time coming, as a me diver and I felt very comfortable

MORE

The job is done well at a reasonable price. The workers are friendly and communicate well. They point out things you might nee ...

The job is done well at a reasonable price. The workers are friendly and communicate well. They point out things you might need but don't pressure you to do them. And being able to pop in without an appointment is great.

MORE

Good service, convenient at comparable pricing!

Good service, convenient at comparable pricing!

MORE

Friendly, knowledgeable staff with convenient drive thru service

Friendly, knowledgeable staff with convenient drive thru service

MORE

Aaron was friendly and explained things to me. He didn't pressure me to get more done than I was prepared to but he explained wh ...

Aaron was friendly and explained things to me. He didn't pressure me to get more done than I was prepared to but he explained what each of the things I would need were and which to prioritize. It was fast and affordable.

MORE

Great fast service. Great customer service provided by Jacob. He was very professional and at no time did I feel pressured to bu ...

Great fast service. Great customer service provided by Jacob. He was very professional and at no time did I feel pressured to buy additional services. You have gained a customer for life. Nice job!

MORE

My daughter has utilized your service center for years, so I thought I would give it a try. Austin assisted me with my oil chang ...

My daughter has utilized your service center for years, so I thought I would give it a try. Austin assisted me with my oil change as well as suggesting other services that I needed. What I appreciated most about what Austin did was the fact he noticed a sound coming from the Jeep when it went over a bump and suggested I get it checked at the dealership right away as it was under warranty. I had the Jeep checked and they found a stabilizer bar had broken. I am so appreciate Austin going one step further. That kind of customer service is hard to find. Thank you Austin!

MORE

The technicians made it effortless to get my oil change with no pressure for product purchase.

The technicians made it effortless to get my oil change with no pressure for product purchase.

MORE

Friendly and knowledgeable staff explained what was going on with my car and made recommendations

Friendly and knowledgeable staff explained what was going on with my car and made recommendations

MORE

Greeted right away even though I had to wait in line. Service men were Cautious in making sure it was first come first serve. Th ...

Greeted right away even though I had to wait in line. Service men were Cautious in making sure it was first come first serve. They had someone pull out so that I could get in front of them because they had come after me. That was great! They were very friendly and the service went smoothly.

MORE

No pressure right to the point of what i wanted for my vehicle

No pressure right to the point of what i wanted for my vehicle

MORE

Everyone is always so friendly, I never feel pressured to buy anything and I always get an honest answer. I only use this locat ...

Everyone is always so friendly, I never feel pressured to buy anything and I always get an honest answer. I only use this location and don’t plan on changing anything! I trust them!

MORE

The technicians were friendly and informative. The service was swift and through. Great experience!

The technicians were friendly and informative. The service was swift and through. Great experience!

MORE

Both gentlemen were polite and efficient. Informed me of my options for services in sufficient detail. Did not pressure me to bu ...

Both gentlemen were polite and efficient. Informed me of my options for services in sufficient detail. Did not pressure me to buy additional services.

MORE

Great service!!

Great service!!

MORE

Friendly service

Friendly service

MORE

The staff was friendly and knowledgeable at informing me what my car needed and why. Services were quick and efficient.

The staff was friendly and knowledgeable at informing me what my car needed and why. Services were quick and efficient.

MORE

Courteous personnel and services is world class

Courteous personnel and services is world class

MORE

Everyone is friendly and explains every process to me. I did not feel pressured to get any other work done, but they highlighted ...

Everyone is friendly and explains every process to me. I did not feel pressured to get any other work done, but they highlighted everything that they recommend in the order of importance for me on my receipt.

MORE

Bill and the guys are a pleasure to work with, never have any issues

Bill and the guys are a pleasure to work with, never have any issues

MORE

I was highly satisfied!!

I was highly satisfied!!

MORE

Great knowledge, guys were hustling they told me what I needed and didn’t need

Great knowledge, guys were hustling they told me what I needed and didn’t need

MORE

Everyone was very professional and polite.

Everyone was very professional and polite.

MORE

Branden was very nice and helpful

Branden was very nice and helpful

MORE

Although I know little to nothing about cars, Brenden did a very good job explaining everything about my oil change step by step ...

Although I know little to nothing about cars, Brenden did a very good job explaining everything about my oil change step by step. He seemed to really know what he was talking about. My car seems to be running much better than before. I will definitely recommend this place to others!

MORE

Austin and his partner were very nice and profesional

Austin and his partner were very nice and profesional

MORE

Quick service. No wait. No pressure to purchase other services. Courteous personnel.

Quick service. No wait. No pressure to purchase other services. Courteous personnel.

MORE

Always great Service - Management relationship with this customer.

Always great Service - Management relationship with this customer.

MORE

The no-pressure experience at Valvoline is why I switched from Jiffy Lube in the first place. I have a mechanic for repairs/main ...

The no-pressure experience at Valvoline is why I switched from Jiffy Lube in the first place. I have a mechanic for repairs/maintenance, I only want an oil change. Thankfully that's what I get at Valvoline!

MORE

Everyone was super friendly and informative. Really appreciate it!

Everyone was super friendly and informative. Really appreciate it!

MORE

Great staff. Always efficient. I’ve been coming for over a year and will come back again!

Great staff. Always efficient. I’ve been coming for over a year and will come back again!

MORE

not sure

not sure

MORE

I have been coming to this valvoline forever and with many of my cars . I have always had a delightful and wonderful experience ...

I have been coming to this valvoline forever and with many of my cars . I have always had a delightful and wonderful experience with all of the gentleman here. They are very knowledgeable, polite and courteous and if there is any questions they will gladly answer them for you I have never had any issues and will always continue to take my vehicles here for oil changes etc. on my most recent visit BRENDAN was pleasant and friendly. Bill is very nice and so are all the other gentleman:)

MORE

I got quick service for Oil change of my car. The Technician who was in charge was polite and didn't push me to buy other servi ...

I got quick service for Oil change of my car. The Technician who was in charge was polite and didn't push me to buy other services.

MORE

geat oilchange!

geat oilchange!

MORE

The service was fast, technicians were professional and easy to talk with, additional services were explained to me, but I was n ...

The service was fast, technicians were professional and easy to talk with, additional services were explained to me, but I was not pressured to buy them.

MORE

I drive a lot so I get an oil change once ever month or two months and typically it takes a LOT longer anywhere else I've been. ...

I drive a lot so I get an oil change once ever month or two months and typically it takes a LOT longer anywhere else I've been. The waiting room also had plenty of chairs and was actually clean unlike a lot of other places. The gentleman that checked my car in was incredibly good at explaining different things they'd noticed around the vehicle.

MORE

The staff was friendly and got everything done in a timely manner. They also let me know about other maintenance I should get in ...

The staff was friendly and got everything done in a timely manner. They also let me know about other maintenance I should get in the future to keep my car running well.

MORE

Good facility. Friendly staff and owner. Good value.

Good facility. Friendly staff and owner. Good value.

MORE

I have used Valvoline before and the speed, professionalism, and quality has continued to remained top notched, will continue to ...

I have used Valvoline before and the speed, professionalism, and quality has continued to remained top notched, will continue to use and recommend.

MORE

I’ve never had a problem with these guys. They’re always efficient, friendly and trustworthy. I’m going back for my next oil cha ...

I’ve never had a problem with these guys. They’re always efficient, friendly and trustworthy. I’m going back for my next oil change and a new battery.

MORE

It was my first time going to a valvoline shop & was very satisfied on how fast the process was.

It was my first time going to a valvoline shop & was very satisfied on how fast the process was.

MORE

The guys are great and so helpful they get you in and out in no time.

The guys are great and so helpful they get you in and out in no time.

MORE

Good service

Good service

MORE

Customer service always good.

Customer service always good.

MORE

The ability to stay in your vehicle as the service is going on, just gives it a good piece of mind.

The ability to stay in your vehicle as the service is going on, just gives it a good piece of mind.

MORE

Aaron explained everything about my car fast service highly satisfied

Aaron explained everything about my car fast service highly satisfied

MORE

I love the manager Austen. I really trust his recommendations and I don't feel like he's just trying to sell me the services

I love the manager Austen. I really trust his recommendations and I don't feel like he's just trying to sell me the services

MORE

When I pulled up, I was the third car in 'line' and the tech indicated that I should move to first car in front of Bay 3. The t ...

When I pulled up, I was the third car in 'line' and the tech indicated that I should move to first car in front of Bay 3. The technician asked me why I was there and told me there was a 20 minute wait. As time went by, the cars that arrived before me were ushered into the first 2 bays. The car in Bay 3 was having additional work done. When bay 2 opened up again, the tech courteously asked the car in front of bay 2 (who arrived after me) to let me go in front of them, since I had been waiting longer. A lot of places would not have noticed and just skipped over me. I appreciated that they treated me fairly. The rest of the experience went well; the technician that I interacted with was very personable. Tech did a great job of explaining their recommendations and why it mattered.

MORE

Convenient and thorough. The staff are very friendly and patient.

Convenient and thorough. The staff are very friendly and patient.

MORE

I came here originally on a Saturday afternoon for an oil change. Bill checked me in and was super friendly. He told me my oil d ...

I came here originally on a Saturday afternoon for an oil change. Bill checked me in and was super friendly. He told me my oil dipstick was broken and I’d have to return back after purchasing a new one. I didn’t have time to get everything done that day so I told him I’d be back. I came back on Tuesday with a new dipstick and was greeted by Tyler immediately. He was very welcoming and super informative. Bill was determined to get the broken dipstick out and after 15 minutes or so, he got it out. & I was very impressed! Tyler ran through step by step with me about the best options I have for my car to live a longer life, considering it’s high mileage. He was very informative and I appreciated that considering not many mechanics will go above and beyond for their customer, in my personal experience. The other mechanics were also very friendly and had my car ready in a quick & timely manner. 10/10 would recommend this place and will definitely be returning!

MORE

Aaron and Bill helped with my truck being serviced they went above and beyond to make sure they addressed everything I needed to ...

Aaron and Bill helped with my truck being serviced they went above and beyond to make sure they addressed everything I needed to know upcoming for my truck

MORE

I like Bill because he talks to me....

I like Bill because he talks to me....

MORE

Austen was a great host! He explained everything and the crew got done very fast.

Austen was a great host! He explained everything and the crew got done very fast.

MORE

very friendly service person

very friendly service person

MORE

Great service, done quickly, friendly and professional employees

Great service, done quickly, friendly and professional employees

MORE

Austin was incredibly knowledgeably, articulate & well spoken. Wen way above and beyond to be informative as well as educationa ...

Austin was incredibly knowledgeably, articulate & well spoken. Wen way above and beyond to be informative as well as educational in his discriptions and presentation of said options available to me as to protect my vehicle best. Just a fantastic young gentleman, you're fortunate to have his employ.

MORE

Technicians are excellent. Friendly and very informative. Did a battery check and (as expected) showed that the battery needed ...

Technicians are excellent. Friendly and very informative. Did a battery check and (as expected) showed that the battery needed to be replaced. Had the right one in stock (and interstate - my preference) and installed it in minutes. I told my wife to take the car there any time because I think they will treat women fairly and honestly - which is often not the case elsewhere.

MORE

techs were super nice - informative and professional

techs were super nice - informative and professional

MORE

Bill, the service manager, is great at being conscious of my time and is always personable and courteous. I came in for a 30,000 ...

Bill, the service manager, is great at being conscious of my time and is always personable and courteous. I came in for a 30,000 checkup. I just dropped it off and picked it up later. I had already done the research — there were many more replacements/services suggested on the official Lexus list than I was informed that I needed. I felt that the items suggested for replacement were justified and I was not over-sold. I like that they remember me — even personal conversations that we have had previously. I have been going to this location for years with multiple cars. The management and techs are always very courteous. Keep it up guys!

MORE

I have been going to this Valvoline for years to get my oil changed and have taken multiple cars thee over the years. It used t ...

I have been going to this Valvoline for years to get my oil changed and have taken multiple cars thee over the years. It used to be a simple oil change and maybe a mention of purchasing a new air filter. Now there is so much that they try to sell you. Plus you are trapped in your car so it's not easy to escape the pressures of it. All I want is a simple oil change and the safety check. Beyond that, I want to just sit in my car while everything is done. It's not the fault of the individual who is having to give the sales pitch because it's clear the computer takes him through those steps but I wish it just wouldn't happen. Or at least have the option at the beginning to simply opt out of the additional sales pitch.

MORE

The guys are very friendly and they seem to know what they are talking about.

The guys are very friendly and they seem to know what they are talking about.

MORE

Michael was great, the time I spent, and the ease of using this center.

Michael was great, the time I spent, and the ease of using this center.

MORE

The price was high than the other ones.and the service was good .

The price was high than the other ones.and the service was good .

MORE

I had a low tire pressure light on when I came in for an oil change. Austen took the time to figure out and then show me how to ...

I had a low tire pressure light on when I came in for an oil change. Austen took the time to figure out and then show me how to reset the programming to turn the light off after making sure all the tires were at the correct pressure.

MORE

Quick, knowledgeable, and friendly

Quick, knowledgeable, and friendly

MORE

Great customer service. The best in the car service business

Great customer service. The best in the car service business

MORE

In and out. Seemless and thorough experience.

In and out. Seemless and thorough experience.

MORE

Great good old team work effort

Great good old team work effort

MORE

Only wanted to get oil change and leave. Asked about many many different services. I just wanted an oil change

Only wanted to get oil change and leave. Asked about many many different services. I just wanted an oil change

MORE

Team lead was very courteous and personally engaging to determine if I was receiving the right information and services

Team lead was very courteous and personally engaging to determine if I was receiving the right information and services

MORE

The price of the oil change was to high

The price of the oil change was to high

MORE

Bill was very informative and the whole team seemed to care that things were done correctly.

Bill was very informative and the whole team seemed to care that things were done correctly.

MORE

Quick service, friendly folks and professional job!

Quick service, friendly folks and professional job!

MORE

No pressure at all to buy anything. Very quick and efficient. Courteous!!

No pressure at all to buy anything. Very quick and efficient. Courteous!!

MORE

The staff is friendly. They honored the coupon and don't pressure you to get additional services.

The staff is friendly. They honored the coupon and don't pressure you to get additional services.

MORE

Highly satisfied

Highly satisfied

MORE

It is a great service that is offered and the speed with which it is given is amazing. I greatly appreciate the crew and their w ...

It is a great service that is offered and the speed with which it is given is amazing. I greatly appreciate the crew and their work. I am just concerned with the cost of the oil for my vehicle.

MORE

First time using the service was highly satisfied plan to bring all my vehicles here.

First time using the service was highly satisfied plan to bring all my vehicles here.

MORE

Service was done well but I checked the price of the cabin air filter for which I was charged $50 and I can buy the same air fil ...

Service was done well but I checked the price of the cabin air filter for which I was charged $50 and I can buy the same air filter online for $8. I expect a markup, but not a 600% markup.

MORE

It was cold and dark and I noticed one of my headlights was out. I stopped by just for a new headlight and they were quick and ...

It was cold and dark and I noticed one of my headlights was out. I stopped by just for a new headlight and they were quick and friendly. I wasn't pressured into anything else.

MORE

Love this Valvoline! Members are always highly energized and professional...even when the temperature is below freezing!

Love this Valvoline! Members are always highly energized and professional...even when the temperature is below freezing!

MORE

The staff always is friendly, welcoming, & genuinely appreciates my business. They are honest with me about my vehicles current ...

The staff always is friendly, welcoming, & genuinely appreciates my business. They are honest with me about my vehicles current needs & what will be needed & when based on the current situation. I feel like family when I’m there.

MORE

Austen made great recommendations. I will return to take care of the recommendations on my next visit. Great service!

Austen made great recommendations. I will return to take care of the recommendations on my next visit. Great service!

MORE

As always, your Centreville location continues to provide the best service on my vehicles. Keep up the excellent service guys!!

As always, your Centreville location continues to provide the best service on my vehicles. Keep up the excellent service guys!!

MORE

The staff communicated throughout the servicing Made suggestions on possible future service needs

The staff communicated throughout the servicing Made suggestions on possible future service needs

MORE

Quick and efficient.

Quick and efficient.

MORE

Everyone that works at my local Valvoline is extremely personable, polite and helpful. I have never trusted a group of people mo ...

Everyone that works at my local Valvoline is extremely personable, polite and helpful. I have never trusted a group of people more to honestly tell me what needs to be fixed and what can wait. They are always open to discuss issues with the vehicle and suggest possible solutions even if it means not using them to fix the problem. I will continue coming to this location and recommending it to everyone that is looking for an oil change location. Overall great group of people and I look forward to a pleasant visit every time I come through.

MORE

Bill and his team are super nice, they know what they're doing, and they get it done fast. Also, for someone like me who has ve ...

Bill and his team are super nice, they know what they're doing, and they get it done fast. Also, for someone like me who has very little knowledge about cars, they are great at explaining things and telling me what to watch out for. Usually when any automotive service finds out you're next to clueless about cars, they suddenly find a million things wrong with your car and that $50 bill becomes a few hundred, but not with these guys, I don't feel paranoid about being sold unnecessary parts, these guys don't do that. I'll be back soon!

MORE

Explained things well. Very polite.

Explained things well. Very polite.

MORE

The team at the Valvoline store were professional, courteous, friendly, and acommodating. Excellent reporte with customers. Neve ...

The team at the Valvoline store were professional, courteous, friendly, and acommodating. Excellent reporte with customers. Never fail to explain the work being done and why. Also points out what might be needed in future.

MORE

It was my first time and i was nervous because i dont know anything about cars really or the terms. They walked me through every ...

It was my first time and i was nervous because i dont know anything about cars really or the terms. They walked me through everything and were patient and explained best they could

MORE

The representatives that help me at this location were very professional and friendly.

The representatives that help me at this location were very professional and friendly.

MORE

Actually I was very satisfied

Actually I was very satisfied

MORE

Easy in easy out

Easy in easy out

MORE

Very professional and Friendly Service

Very professional and Friendly Service

MORE

nice guys

nice guys

MORE

Very professionally level and courteous staffs

Very professionally level and courteous staffs

MORE

CSR/Bill was very helpful and knowledgeable. I appreciate the time he took in inspecting the pressure in the tires. Thank you so ...

CSR/Bill was very helpful and knowledgeable. I appreciate the time he took in inspecting the pressure in the tires. Thank you so much!!

MORE

Great guy! Quick service!

Great guy! Quick service!

MORE

Nathan was very friendly and knowledgeable even went next door to the service station to find out a price for a service valvoli ...

Nathan was very friendly and knowledgeable even went next door to the service station to find out a price for a service valvoline didn’t offer while I was having my oil changed. That’s customer service!! Every time I get an oil change I go there and no matter who waits on you they are all very nice.kudos to that station.

MORE

Excellent Customer Service from start to finish

Excellent Customer Service from start to finish

MORE

I have found this service station to be quick and friendly. The docking stations are clean and do not feel pressured by your cre ...

I have found this service station to be quick and friendly. The docking stations are clean and do not feel pressured by your crew to purchase additional services; only recommendations.

MORE

They great people I hop to see you Gus again

They great people I hop to see you Gus again

MORE

They changed my lightbulb with ease and where very fast

They changed my lightbulb with ease and where very fast

MORE

i am a mechanic. they did what i told them to do without argument and did a very thorough job of the transmission flush and re ...

i am a mechanic. they did what i told them to do without argument and did a very thorough job of the transmission flush and refill which requires 16 quarts on my truck as well as the engine oil/filter change.

MORE

Austen (CSR) was very knowledgeable about the potential causes and ramifications of completing or delaying the service recommend ...

Austen (CSR) was very knowledgeable about the potential causes and ramifications of completing or delaying the service recommendations and was clear about the level of effort to complete such services, e.g. cabin filter vs. engine filter. Polite, answered all questions thoroughly, and seemed to genuinely care about the safety of my family, especially as we were about to embark on a 800 mi ride home.

MORE

This place has constantly given me excellent service and I trust Bill, the Manager completely!

This place has constantly given me excellent service and I trust Bill, the Manager completely!

MORE

I got in with no waiting. The employees knew what to do. Although they tried to sell me other service, some of which I needed, t ...

I got in with no waiting. The employees knew what to do. Although they tried to sell me other service, some of which I needed, there was no hard sell.

MORE

The technicians were polite, informative, and professional. The service was quick, thorough, and pleasant.

The technicians were polite, informative, and professional. The service was quick, thorough, and pleasant.

MORE

I had a coupon that they honored and all the staff are very nice there!

I had a coupon that they honored and all the staff are very nice there!

MORE

It was quick

It was quick

MORE

I was told that I needed an ATF flush at 58K when the manufacture recommends 150K. Please do not recommend things that do not ma ...

I was told that I needed an ATF flush at 58K when the manufacture recommends 150K. Please do not recommend things that do not match with the manufacture. There is a big difference between an ATF flush at 58K vs 150K. I am asked this every single time I come.

MORE

The service.

The service.

MORE

Always professional. I feel very comfortable coming here.

Always professional. I feel very comfortable coming here.

MORE

the staff is knowledgeable

the staff is knowledgeable

MORE

Really great experience, being able to hear and see everything made me feel confident that I wasn't getting ripped off.

Really great experience, being able to hear and see everything made me feel confident that I wasn't getting ripped off.

MORE

Front diff fluid and manual transmission fluid in my vehicle is the same fluid! I got these fluids changed and a mechanic told m ...

Front diff fluid and manual transmission fluid in my vehicle is the same fluid! I got these fluids changed and a mechanic told me that my front diff was in the manual trans. I was charged twice for getting the same fluid changed one visit apart. I received a refund from Valvoline for this mistake. I’m still being asked to get both fluids changed! Your generic formula for changing fluids clearly needs to be re-evaluated. You were made aware of an error and it still continues to happen.

MORE

Super fast service

Super fast service

MORE

Great service and Great people I will be back

Great service and Great people I will be back

MORE

I have always changed my oil in the past - and always used Valvoline products. Bought a new truck and for the first oil change d ...

I have always changed my oil in the past - and always used Valvoline products. Bought a new truck and for the first oil change decided to try this service. Was very pleased with the service. Bill was very friendly and explained their process for completeness and safety. Impressed! And for the difference in what is cost me to do my own oil change and what I paid - it is worth the convenience to go back for the next oil change.

MORE

Really enjoyed the employees, very down to earth people. Different from other places where they just try to sell you things you ...

Really enjoyed the employees, very down to earth people. Different from other places where they just try to sell you things you don’t need. I will always be going to valvoline.

MORE

The service team member Austen was phenomenal he took the time to answer all question and advised on the use of synthetic oil be ...

The service team member Austen was phenomenal he took the time to answer all question and advised on the use of synthetic oil because it would be more beneficial in the long run. I had full confidence in his knowledge and skills. I don’t unusually go to this location but I will definitely be returning for any future car needs and oil changes. Very professional prompt friendly and knowledgeable! What a great experience!

MORE

The expertise of the staff,professionalism,customer friendly approach would highly be appreciate.

The expertise of the staff,professionalism,customer friendly approach would highly be appreciate.

MORE

Being aggressive to buy extra services not need and got charged filter price even thought stated on coupon premium filter additi ...

Being aggressive to buy extra services not need and got charged filter price even thought stated on coupon premium filter additional. I did not order premium services.

MORE

Professional and courteous employees. They do a nice job.

Professional and courteous employees. They do a nice job.

MORE

Great customer service as always. My first time to this location and I’m always greeted with the same genuine enthusiasm and pro ...

Great customer service as always. My first time to this location and I’m always greeted with the same genuine enthusiasm and professionalism like the Manassas location.

MORE

Everyone was so nice and friendly

Everyone was so nice and friendly

MORE

Just simply a great place for a fast oil change. I have few if any complaints. I'll return with my other car soon.

Just simply a great place for a fast oil change. I have few if any complaints. I'll return with my other car soon.

MORE

Awesome customer service...very satisfied with the overall experience.

Awesome customer service...very satisfied with the overall experience.

MORE

Very professional and knowledgeable

Very professional and knowledgeable

MORE

Easy and honest service

Easy and honest service

MORE

Bill was courteous and professional

Bill was courteous and professional

MORE

Always seems a bit expensive for an oil change but I like the employees

Always seems a bit expensive for an oil change but I like the employees

MORE

Everyone was very professional and friendly. When I asked questions, they explained without being condescending. While suggestio ...

Everyone was very professional and friendly. When I asked questions, they explained without being condescending. While suggestions were made about services, there was no pressure and I didn't feel as though I was getting ripped off.

MORE

Fast service. Stayed in car during service. Good price.

Fast service. Stayed in car during service. Good price.

MORE

I was very pleased with the service in every way. I only give 'highly satisfied' in extraordinary circumstances.

I was very pleased with the service in every way. I only give 'highly satisfied' in extraordinary circumstances.

MORE

The entire team is great at this store. They communicate very well without high pressure sales. The just give you the facts abou ...

The entire team is great at this store. They communicate very well without high pressure sales. The just give you the facts about your particular vehicle and let you decide. I have 5 vehicles that I bring to this shop.

MORE

Austin who was my technician did an excellent job on my car. He went through every step of checking my car out with me. He also ...

Austin who was my technician did an excellent job on my car. He went through every step of checking my car out with me. He also recommended a fuel system cleaning along with my oil change which helped my car run much smoother. Just overall excellent customer service and work on my car. I will be recommending Valvoline to others.

MORE

The employees are very knowledgeable and polite, and I like the quick service.

The employees are very knowledgeable and polite, and I like the quick service.

MORE

I have transmission leak & they’re are so kind to tell me to come by weekly to top off since I had originally had my transmissio ...

I have transmission leak & they’re are so kind to tell me to come by weekly to top off since I had originally had my transmission flush done here.

MORE

everything was great!!

everything was great!!

MORE

Service was fine.

Service was fine.

MORE

Friendly, helpful, quick service

Friendly, helpful, quick service

MORE

Outrageous prices for wiper blades and air filter! You took advantage of my daughter returning to college.

Outrageous prices for wiper blades and air filter! You took advantage of my daughter returning to college.

MORE

Austin who I believe is the assistant manager at this location was the best ,most courteous, honest and fair mechanical expert I ...

Austin who I believe is the assistant manager at this location was the best ,most courteous, honest and fair mechanical expert I’ve ever encountered. I believe he should be promoted.

MORE

They were friendly and very knowledgeable about the service provided.

They were friendly and very knowledgeable about the service provided.

MORE

Staff really friendly

Staff really friendly

MORE

Everyone knew what they were doing,friendly, and fast.

Everyone knew what they were doing,friendly, and fast.

MORE

I trust the people there as I've been going there for years. One man remembers me over the years and I like that.

I trust the people there as I've been going there for years. One man remembers me over the years and I like that.

MORE

Friendly staff, quick service.

Friendly staff, quick service.

MORE

Great service. Bill is the best

Great service. Bill is the best

MORE

Good conversation, fair prices, and easy comprehension of what work was being done

Good conversation, fair prices, and easy comprehension of what work was being done

MORE

I was greeted and told why there would be a small wait (busy); Nathan, Austin, and Brian all explained things to me, but did not ...

I was greeted and told why there would be a small wait (busy); Nathan, Austin, and Brian all explained things to me, but did not pressure me to buy. They continued to articulate what & why they were doing activities; and checked with me to see if I was doing OK.They were very professional and personable. And of note; your prices were most competitive.

MORE

The people were friendly and conversational. Explained everything

The people were friendly and conversational. Explained everything

MORE

Staff was friendly and helpful. Car was repaired in a prompt and professional manner.

Staff was friendly and helpful. Car was repaired in a prompt and professional manner.

MORE

Austen was the best! I came in for an oil change & had a great experience. He explained everything to me and help me prioritize ...

Austen was the best! I came in for an oil change & had a great experience. He explained everything to me and help me prioritize additional car maintenance/upkeep. He even pointed out an impact bubble on one of my tires that I had not noticed. Definitely look forward to working with him again!

MORE

fast ,good service for a reasonable price .

fast ,good service for a reasonable price .

MORE

I've been taking my cars to Valvoline for at least 8-9 years. My son told me he trusted them, said"it was a little pricey, but ...

I've been taking my cars to Valvoline for at least 8-9 years. My son told me he trusted them, said"it was a little pricey, but you get what you pay for". I've also used Valvoline down in Naples, Florida, as we have a winter home down there. I was also pleased with them. They also have nice hot coffee:) The employees are always very friendly.

MORE

Very quick visit, the oil change was very fast. The staff were friendly and POLITE. good group of guys at the Centerville, Virgi ...

Very quick visit, the oil change was very fast. The staff were friendly and POLITE. good group of guys at the Centerville, Virginia location.

MORE

The team worked very efficiently together. Got me in and out within 15 minutes.

The team worked very efficiently together. Got me in and out within 15 minutes.

MORE

Great service and customer care. Friendly knowledgeable staff. Outstanding! Take all my cars there and will highly recommend.

Great service and customer care. Friendly knowledgeable staff. Outstanding! Take all my cars there and will highly recommend.

MORE

I wasn't aware of the "top offs" between services. This is a great idea and gives me more leverage when "selling" your companies ...

I wasn't aware of the "top offs" between services. This is a great idea and gives me more leverage when "selling" your companies services to my friends and family. I love the pull up and stay in car option.

MORE

Everything was done well (as far as I know), quickly, and with a good attitude!

Everything was done well (as far as I know), quickly, and with a good attitude!

MORE

There were additional services needed, but unfortunately my phone number was written into the computer wrong so they were unabl ...

There were additional services needed, but unfortunately my phone number was written into the computer wrong so they were unable to contact me. I would have loved to have gotten them completed, now I will need to come back in a week or so.

MORE

Valvoline's staff is very courteous, quick, and helpful. I love that I don't have to wait too long. I wish they offered more s ...

Valvoline's staff is very courteous, quick, and helpful. I love that I don't have to wait too long. I wish they offered more services. Brandon who helped me was very helpful.

MORE

It was easy-drive up, pull in, get service, done.

It was easy-drive up, pull in, get service, done.

MORE

Quick service, friendly guys

Quick service, friendly guys

MORE

My customer service provider, Bill Muneski returned to Valvoline. He's provided service to my families' cars for years and I ha ...

My customer service provider, Bill Muneski returned to Valvoline. He's provided service to my families' cars for years and I have always trusted him 100%!! He left this Valvoline for a while and I was thrilled to see him back today. Bill went out of his way to introduce me to all of the other service providers working on my car. They were very polite and professional as well. Keep up the great work, Valvoline!!

MORE

Convenient Friendly staff.

Convenient Friendly staff.

MORE

Bill and his crew are the best. Always friendly and professional. Great service every visit

Bill and his crew are the best. Always friendly and professional. Great service every visit

MORE

I was told about maintenance needed, but not pressured to do so at all. What a welcome change from other service centers!

I was told about maintenance needed, but not pressured to do so at all. What a welcome change from other service centers!

MORE

Wow, what great customer service. I took care of the items Bill the manager suggested. Nate was working with him and made a grea ...

Wow, what great customer service. I took care of the items Bill the manager suggested. Nate was working with him and made a great team. Because of them I will continue to use Valvoline

MORE

Friendly staffEfficient service No wait is plus

Friendly staffEfficient service No wait is plus

MORE

I will not go to anyone else for my vehicle maintenance. These guys know their customers and are the best!

I will not go to anyone else for my vehicle maintenance. These guys know their customers and are the best!

MORE

As a retail employee myself, i truly appreciated the fact that the guys answered all of my auestions in full detail about everyt ...

As a retail employee myself, i truly appreciated the fact that the guys answered all of my auestions in full detail about everything I asked. It was awesome to be taken care of 100%

MORE

Manager at this store is the best. He is always top notch. I visit this location because of him. I use this location about 10x a ...

Manager at this store is the best. He is always top notch. I visit this location because of him. I use this location about 10x a year. Employees are courteous and helpful.

MORE

I get my oil change done every 30,000 from Lee Hwy, VA location and few times I have been mentioned from the staff that customer ...

I get my oil change done every 30,000 from Lee Hwy, VA location and few times I have been mentioned from the staff that customers with Groupon hurt their business. If bringing in Groupon hurts the business, then Valvoline should consider not to participate in Groupon program. I have been going to this location for many years and as a customer if I am making this business not profitable, I should stop coming to Valvoline. Thanks for the past services, but I am definitely sure I won't be coming back to Valvoline. Thanks.

MORE

Friendly competent technicians

Friendly competent technicians

MORE

It was fast service and very professional!

It was fast service and very professional!

MORE

Good, competent service.

Good, competent service.

MORE

Nathan was my service provider today and I think this was the first time with him. A very pleasant attitude and through the vi ...

Nathan was my service provider today and I think this was the first time with him. A very pleasant attitude and through the visit we talked not only about the technical side of the visit but also things in general. Made me feel like he cared about me as a person. That is what businesses need in their customer contacts. He seemed very knowledgeable about the car and the services provided. Bill was also there and it is always nice to see him. He asked about something happening in my personal life - something we talked about over a year ago. The ability to remember your customers is key and makes me feel good that they remember.

MORE

Good service

Good service

MORE

The guys at the center (centreville) were really polite and attentive. Very friendly staff! Keep it up guys! I will def come bac ...

The guys at the center (centreville) were really polite and attentive. Very friendly staff! Keep it up guys! I will def come back!

MORE

Very Friendly

Very Friendly

MORE

I came in because of a battery problem. Tyler and his crew got the battery changed out and also did a courtesy check and made so ...

I came in because of a battery problem. Tyler and his crew got the battery changed out and also did a courtesy check and made some recommendations that I could address at future visits. Thanks for getting me back on the road.

MORE

Great experience

Great experience

MORE

Am costumer for years

Am costumer for years

MORE

Tyler and Austen informed me of 3 lights being out and quickly replaced them. Their service center was well kept and everyone ju ...

Tyler and Austen informed me of 3 lights being out and quickly replaced them. Their service center was well kept and everyone just looked so joyous to be there! Their manager, Tyler, looked and acted very professional and friendly. Their knowledge and professionalism will definitely bring me back for many more times to come

MORE

I couldn't change the oil myself, because access to truck is restricted. Therefore good value.

I couldn't change the oil myself, because access to truck is restricted. Therefore good value.

MORE

Employee didn't like the fact that I used a low priced coupon I received for Valvoline

Employee didn't like the fact that I used a low priced coupon I received for Valvoline

MORE

THe employees are knowledgeable and friendly.

THe employees are knowledgeable and friendly.

MORE

I have been using this service station for the past 6 years. I like the fact that I am able to stay inside the vehicle during se ...

I have been using this service station for the past 6 years. I like the fact that I am able to stay inside the vehicle during servicing and have been very pleased with the service. As a business owner myself I like the attention to detail and professionalism I take all my vehicles to this station even though we have moved outside of town.

MORE

The friendliness and professionalism of the staff without being pushy.

The friendliness and professionalism of the staff without being pushy.

MORE

Knowledgeable staff, good prices, and fast service.

Knowledgeable staff, good prices, and fast service.

MORE

I have been going for a few years now. I met Austin and the others at the shop. Everyone is very courteous and helpful. Austin i ...

I have been going for a few years now. I met Austin and the others at the shop. Everyone is very courteous and helpful. Austin is very knowledgeable of cars and is very helpful above just an oil change. Since I have been going for a few years the service has always been good so I expect the same and it always is.

MORE

I was highly satisfied because they treated me right and they did their job as fast as i like it

I was highly satisfied because they treated me right and they did their job as fast as i like it

MORE

The staff were professional and friendly

The staff were professional and friendly

MORE

Very courteous and professional stafff. Makes you feel valued and welcoming

Very courteous and professional stafff. Makes you feel valued and welcoming

MORE

Service was fantastic and courteous. Treated with knowledge and kindness.

Service was fantastic and courteous. Treated with knowledge and kindness.

MORE

Friendly and efficient stuff!

Friendly and efficient stuff!

MORE

Every time I use a coupon that I bought elsewhere I always have a problem with the same tech. If the location has a problem with ...

Every time I use a coupon that I bought elsewhere I always have a problem with the same tech. If the location has a problem with people buying discounted services for your company online then your company shouldn't sell discounted services.

MORE

Staff went above and beyond with a stubborn drain plug on rear differential

Staff went above and beyond with a stubborn drain plug on rear differential

MORE

Technicians polite and friendly and took time to explain the services

Technicians polite and friendly and took time to explain the services

MORE

you had the best crew to work on my car

you had the best crew to work on my car

MORE

Austin was great!!

Austin was great!!

MORE

Great service

Great service

MORE

They took the time to explain things (services I was expecting), and they explained how they carefully checked my right front ti ...

They took the time to explain things (services I was expecting), and they explained how they carefully checked my right front tire for leaks (the other person who drives this car, my elderly mom's home health aide thought it had been leaking/looking soft), and patiently explained some things more than once (my knowledge of cars is limited)SUPER-FRIENDLY and outstanding service. I'll be back!

MORE

Great customer service made me feel like family made me wanna come back tell others about my experience and recommend people to ...

Great customer service made me feel like family made me wanna come back tell others about my experience and recommend people to get there car serviced at this valvoline in centreville V.A brenden was extremely helpful and represented valvoline in away that made me feel i came to the right place

MORE

Speed of service

Speed of service

MORE

great customer service from the valvoline team at the shop

great customer service from the valvoline team at the shop

MORE

The service took about 50 mins to complete with my vehicle sitting and not being worked on for about 20 of those minutes

The service took about 50 mins to complete with my vehicle sitting and not being worked on for about 20 of those minutes

MORE

Very nice and. Thorough . Kevin explained everything and talk to me about things that need to be done in the future

Very nice and. Thorough . Kevin explained everything and talk to me about things that need to be done in the future

MORE

Just felt the cost of the oil change for synthetic was a lot $86. Good thing I had a coupon. I did get very good service from ...

Just felt the cost of the oil change for synthetic was a lot $86. Good thing I had a coupon. I did get very good service from the team and they checked my car over very well so I felt that the extra service made up for the cost I guess

MORE

Honest appraisal of problem. Walked me through details and provided me the broken part that another mechanic had worked on. Th ...

Honest appraisal of problem. Walked me through details and provided me the broken part that another mechanic had worked on. They never criticized the work of the separate mechanic,but walked me through what still needed to be fixed and offered to assist if the first mechanic unable to. They were truly trying to save me having to pay for same service twice! What integrity! I like too that the staff is always upbeat, very courteous and look like they really enjoy and know their craft.

MORE

the level of professionalism was outstanding. they did not act like i annoyed them just being there. they did not be belittle ...

the level of professionalism was outstanding. they did not act like i annoyed them just being there. they did not be belittle me acting like I knew nothing and they stayed focused on getting the job done. very rare qualities in any business you go into these days. this valvoline is out of the way for me but i will probably start bringing my car here for oil changes

MORE

Quick service -did not have to wait. Kevin and Branden were very helpful in explaining service to me. I was allowed to watch s ...

Quick service -did not have to wait. Kevin and Branden were very helpful in explaining service to me. I was allowed to watch service while it was being done and they talked with me about everything they were doing on the car, All the staff seemed to be working as a team. They were not pushy about selling extra services. If I said no they were ok with it.

MORE

Very friendly staff, everyone acknowledged me,great communication with eachother and myself. Love that I wasn't pressured into ...

Very friendly staff, everyone acknowledged me,great communication with eachother and myself. Love that I wasn't pressured into buying extras. This is a huge turnoff when getting an oil change.

MORE

Excellent service. Somewhat concerned, however, that two days after my visit, my air conditioning (which was running beautifull ...

Excellent service. Somewhat concerned, however, that two days after my visit, my air conditioning (which was running beautifully and flawlessly) seemed to run out of freon. Coincidence? Change of oil from regular to synthetic? Hmmmm.

MORE

As always they were polite, friendly, and professional.

As always they were polite, friendly, and professional.

MORE

Service was performed in a timely manner, clearly explained and staff was very professional.

Service was performed in a timely manner, clearly explained and staff was very professional.

MORE

Good job very thorough

Good job very thorough

MORE

Friendly and courteous staff, no wait time, good value for your money!

Friendly and courteous staff, no wait time, good value for your money!

MORE

Good job! Quick!

Good job! Quick!

MORE

Great, quick and affordable service!

Great, quick and affordable service!

MORE

a light kept going on and Brendon not only lifted my hood to check all but figured out it was an oil change I needed and took my ...

a light kept going on and Brendon not only lifted my hood to check all but figured out it was an oil change I needed and took my car right in. Great employee!!

MORE

They provided excellent service and explained to us what we needed. Actually my husband was on top of it and knew it as well. ...

They provided excellent service and explained to us what we needed. Actually my husband was on top of it and knew it as well. No pressure to sell us anything. We have our cars maintained by Subaru so this is the first time we used Valvoline for this particular vehicle.

MORE

The tech who worked on my oil change and tire rotation was awesome. He explained everything very carefully to me and did excell ...

The tech who worked on my oil change and tire rotation was awesome. He explained everything very carefully to me and did excellent work. A true professional. Also everyone I spoke to at this store were extremely friendly and welcoming. Best service experience I've ever had from a non dealer shop.

MORE

I just purchased my car ans tech was very thorough with everything and very knowledgeable. He recommended me to take car back ...

I just purchased my car ans tech was very thorough with everything and very knowledgeable. He recommended me to take car back without trying to get extra money out of me. This is why I love Valvoline♡♡

MORE

Arrived 15 minutes before closing. Had an issue with the Groupon coupon loading on my phone. Oil change and air filter done in 1 ...

Arrived 15 minutes before closing. Had an issue with the Groupon coupon loading on my phone. Oil change and air filter done in 12 minutes.

MORE

everyone was friendly and quick

everyone was friendly and quick

MORE

Guys were very friendly and knowledgeable, one of the techs noticed an American flag banner that was knocked over, he RAN out a ...

Guys were very friendly and knowledgeable, one of the techs noticed an American flag banner that was knocked over, he RAN out and picked it up and replaced it, nice to see

MORE

All people are nice honest knowledgeable and fast

All people are nice honest knowledgeable and fast

MORE

Overall excellent work and employees are nice and very professional

Overall excellent work and employees are nice and very professional

MORE

The price was very expensive for a normal oil change.

The price was very expensive for a normal oil change.

MORE

The staff where super nice and quickly serviced my vehicle

The staff where super nice and quickly serviced my vehicle

MORE

Everyone at this location are always friendly and nice.

Everyone at this location are always friendly and nice.

MORE

The staff were clean cut, professional, helpful, knowledgeable and friendly. I am a female and I felt comfortable and did not f ...

The staff were clean cut, professional, helpful, knowledgeable and friendly. I am a female and I felt comfortable and did not feel taken advantage of.

MORE

They tried to recommend Services for my vehicle that were not appropriate. For example, they thought my car was a four-wheel-dri ...

They tried to recommend Services for my vehicle that were not appropriate. For example, they thought my car was a four-wheel-drive and tried to recommend changing the differential fluid's and a few other things, but my car is a front wheel drive and doesn't have that system.

MORE

An average highly satisfied, although I wait it was fast service than another places

An average highly satisfied, although I wait it was fast service than another places

MORE

I am a regular customer and very satisfied everytime I visit.

I am a regular customer and very satisfied everytime I visit.

MORE

I only came in for an oil change and that is what I stated.I felt the technician was trying to scare me with what will happen to ...

I only came in for an oil change and that is what I stated.I felt the technician was trying to scare me with what will happen to my car if I don't do the offered service. Would listen that I did not need to flush the radiator or tire rotation, because I just had a new radiator put in and preformed maintenance service at my repair garage.

MORE

A little to much pressure for up selling

A little to much pressure for up selling

MORE

Excellent, knowledgeable staff.

Excellent, knowledgeable staff.

MORE

Young man explained services he thought I should consider, but did not over pressure. The service was quick and efficient.

Young man explained services he thought I should consider, but did not over pressure. The service was quick and efficient.

MORE

Great service and excellent customer care!

Great service and excellent customer care!

MORE

I appreciate that I was not fear mongered into services for my vehicle. At my last oil change Austen went over recommended futur ...

I appreciate that I was not fear mongered into services for my vehicle. At my last oil change Austen went over recommended future services and put them in order of importance, with mileage and approx prices. I truly appreciate the above and beyond in the service he provided to me and my vehicle today. He got me road ready for my trip. I told him a certain tire kept going low and he found the nail that was causing it. HE is the reason I came back today. This was my second visit at the recommendation of my husband and I will be back for my 3rd before I move. Thank you Austen for explaining my car to me a woman and treating me with respect. I thank the entire staff I had. heidi.

MORE

Bill and his team were polite and professional, and only provided the requested service without pressuring me into costlier opti ...

Bill and his team were polite and professional, and only provided the requested service without pressuring me into costlier options or services. I was in and out in record time, and am very impressed with the price.

MORE

The person who talked with me most of the time was very professional and answered all of my questions. So impressed with Valvoli ...

The person who talked with me most of the time was very professional and answered all of my questions. So impressed with Valvoline, and I'll definitely be coming back!

MORE

I had never stopped before. The customer service was really outstanding, it was very refreshing. I will make it a point to use ...

I had never stopped before. The customer service was really outstanding, it was very refreshing. I will make it a point to use this place for all of my needs.

MORE

Have been taking my car here for years. Always receive fast and friendly service. Have issues with my car indicating low tire ...

Have been taking my car here for years. Always receive fast and friendly service. Have issues with my car indicating low tire and whenever I take it to be checked, the service people have no issues even though I am not having other service done at that time. Always helpful.

MORE

Very pleasant people, very low pressure, very fast service. Excellent job!

Very pleasant people, very low pressure, very fast service. Excellent job!

MORE

Very dedicated staff

Very dedicated staff

MORE

It's just an oil change

It's just an oil change

MORE

Andrew, my customer service representative, was personable, professionable and knowledgeable. He didn't pressure me to purchase ...

Andrew, my customer service representative, was personable, professionable and knowledgeable. He didn't pressure me to purchase additional services I wasn't interested in. He made friendly conversation while we waited for my oil to be changed. The service was performed quickly but properly. The least painful oil change ever!

MORE

The oil change was higher priced than other similar providers and they did not have my air filter in stock.

The oil change was higher priced than other similar providers and they did not have my air filter in stock.

MORE

GThey were fast and efficient. There was no pressure to purchase any additional service. Everything was explained.

GThey were fast and efficient. There was no pressure to purchase any additional service. Everything was explained.

MORE

I was highly satisfied with this visit, I only patronize this store. I saw Tyler and he was fantastic and extremely knowledgeabl ...

I was highly satisfied with this visit, I only patronize this store. I saw Tyler and he was fantastic and extremely knowledgeable. I did however pay too much in my opinion but the service was excellent as always. For some reason I don't get coupons anymore, would love to keep receiving them. Thank you!

MORE

I did feel pressured to get extra services. The attendants were very knowledgeable, I received service promptly, and had a prett ...

I did feel pressured to get extra services. The attendants were very knowledgeable, I received service promptly, and had a pretty good experience. I get most of my oil changes here.

MORE

Was very satisfied but always on edge to have to say no to some recommended service, etc. No one was pushy, but it's still hard ...

Was very satisfied but always on edge to have to say no to some recommended service, etc. No one was pushy, but it's still hard to say no to things when all I want is an oil change and fluid/tire check. And $65 for that is really expensive!!

MORE

Knowledgeable, quick, professional, good value, personable staff!!!

Knowledgeable, quick, professional, good value, personable staff!!!

MORE

Fantastic customer service.

Fantastic customer service.

MORE

Quick service, received everything as expected

Quick service, received everything as expected

MORE

The service member explained everything in an easy to understand manner.

The service member explained everything in an easy to understand manner.

MORE

The technicians were friendly, and explained the process to my daughter who was curious what they were doing to the car. She dre ...

The technicians were friendly, and explained the process to my daughter who was curious what they were doing to the car. She drew them dragons while waiting and they gratiously accepted and thanked her for them.

MORE

You have a great crew.

You have a great crew.

MORE

The customer service and efficiency of the workers was outstanding.

The customer service and efficiency of the workers was outstanding.

MORE

so cool,thay working on my car front of my face i never had this experience before,and they are so friendly

so cool,thay working on my car front of my face i never had this experience before,and they are so friendly

MORE

Customer service was great and the repairs were done in a timely manner

Customer service was great and the repairs were done in a timely manner

MORE

Great customer service

Great customer service

MORE

Quick, good service. Car running very smoothly

Quick, good service. Car running very smoothly

MORE

I have been coming to the site for many years and trust the staff and service.

I have been coming to the site for many years and trust the staff and service.

MORE

The staff knew what my car needed due to the fact I all ways take my car to this location.

The staff knew what my car needed due to the fact I all ways take my car to this location.

MORE

Friendly and polite and professional.

Friendly and polite and professional.

MORE

I just want an oil change and check tire pressure, but as usual I felt he pused the cabin filter but he did take off, I am on a ...

I just want an oil change and check tire pressure, but as usual I felt he pused the cabin filter but he did take off, I am on a budget and had budget approximately 85.00 and it ended up costing me $123.00 that is an increase by 30% but I have had the experience that if the husband or man goes the price would have been for just the oil change at $80.00.

MORE

Fast and friendly, no pressure service.

Fast and friendly, no pressure service.

MORE

Best service station I've ever been too. Manager was very friendly and relatable. They caught a mistake that was made by another ...

Best service station I've ever been too. Manager was very friendly and relatable. They caught a mistake that was made by another service station and corrected it.

MORE

No waiting quick service friendly technicians!

No waiting quick service friendly technicians!

MORE

They were very knowledgeable and quick

They were very knowledgeable and quick

MORE

The staff is always warm and welcoming. They help me make informed decisions about my vehicle's maintenance. And, when I was g ...

The staff is always warm and welcoming. They help me make informed decisions about my vehicle's maintenance. And, when I was going to put off a service I know I needed until I had a coupon, they found me a coupon code. I feel like my business if valued.

MORE

Price is dependent upon which coupon you are lucky enough to find.

Price is dependent upon which coupon you are lucky enough to find.

MORE

Always a friendly staff!!

Always a friendly staff!!

MORE

Expensive and the filter of my car is not checked as it takes time itseems

Expensive and the filter of my car is not checked as it takes time itseems

MORE

Quick and great service

Quick and great service

MORE

The staff was very nice to me and they gave me some great information about my car. Also service was quick and easy.

The staff was very nice to me and they gave me some great information about my car. Also service was quick and easy.

MORE

I have three vehicles. All are serviced by this Valvoline location. Men and women are professionals; owner is there and helpfu ...

I have three vehicles. All are serviced by this Valvoline location. Men and women are professionals; owner is there and helpful during all visits; simply no need to shop anywhere else. I have no problem waiting when other vehicles are in front of mine. The results I always drive away with is worth the wait.

MORE

As always they were quick and polite. They pointed out issues that need to be dealt with in future.

As always they were quick and polite. They pointed out issues that need to be dealt with in future.

MORE

The pricing is a very high compared to other competitors.

The pricing is a very high compared to other competitors.

MORE

Staff was very professional and courteous.

Staff was very professional and courteous.

MORE

Great service

Great service

MORE

I was promptly greeted by the staff. I was continually updated on the services performed throughout my visit. Lastly, I forgot t ...

I was promptly greeted by the staff. I was continually updated on the services performed throughout my visit. Lastly, I forgot to bring a coupon that I received in the mail for an oil change; however, the staff was very accommodating and provided me with a discount anyway. I will definitely be returning to Valvoline Instant Oil Change.

MORE

Quick friendly service...good value too.

Quick friendly service...good value too.

MORE

Great service and a great team.

Great service and a great team.

MORE

Staff was kind, courteous and knowledgeable. In and out

Staff was kind, courteous and knowledgeable. In and out

MORE

Quick service and friendly service. Would love the price to be lower for an oil change :-) But overall service was good!

Quick service and friendly service. Would love the price to be lower for an oil change :-) But overall service was good!

MORE

The manager was very helpful in letting me know about my car. He told me about tire rotations and why oil changes are good. The ...

The manager was very helpful in letting me know about my car. He told me about tire rotations and why oil changes are good. The basics but stuff I didn't know before.

MORE

Not pressured to buy. Made aware of car needs.

Not pressured to buy. Made aware of car needs.

MORE

Everything went well. The technician was very helpful and friendly.

Everything went well. The technician was very helpful and friendly.

MORE

Jesus was very good at offering an honest assessment of my vehicle and explaining the services done to my car. He clearly knew w ...

Jesus was very good at offering an honest assessment of my vehicle and explaining the services done to my car. He clearly knew what he was talking about. I felt confident in his and the staff's ability to service my car effectively. Andrew was also good, he is the one who actually changed my oil.

MORE

While I was not surprised by the pricing on this visit, I do not feel it was competitive with what I could have found if I shopp ...

While I was not surprised by the pricing on this visit, I do not feel it was competitive with what I could have found if I shopped around.

MORE

Staff was great.

Staff was great.

MORE

the speed of accurate work

the speed of accurate work

MORE

Nathan (Nate) was the main person helping me. His professionalism, pleasant demeanor, and his knowledge regarding option I had w ...

Nathan (Nate) was the main person helping me. His professionalism, pleasant demeanor, and his knowledge regarding option I had were all exceptional. He was not pushy and yet very clear about benefits of every service or oil grade he recommended. He was social and courteous without being too casual or too friendly. He is a main reason of why I will be returning to the Centreville site more than the Fairfax City one.

MORE

This was my first time using Valvoline Instant Oil change as I usually use Jiffy Lube. Not anymore!!Great, quick service!

This was my first time using Valvoline Instant Oil change as I usually use Jiffy Lube. Not anymore!!Great, quick service!

MORE

Nice staff, quick service

Nice staff, quick service

MORE

no wait, it was done quickly and efficiently,

no wait, it was done quickly and efficiently,

MORE

Great staff

Great staff

MORE

Great service.. super fast !!

Great service.. super fast !!

MORE

Quick, no pressures, and they walked me through each time they performed work.

Quick, no pressures, and they walked me through each time they performed work.

MORE

Good experience.

Good experience.

MORE

It was very quick and efficient the technician was very informative his name was Austin also Aaron and Mark we're very great

It was very quick and efficient the technician was very informative his name was Austin also Aaron and Mark we're very great

MORE

Bill and the rest of the gentleman that worked on my car were fast, efficient, and friendly. I have been to many other places ...

Bill and the rest of the gentleman that worked on my car were fast, efficient, and friendly. I have been to many other places to receive an oil change and this was the only place I have not feel pressured to buy the things that were considered additional. Bill and I had a wonderful conversation even in the quick 15 minutes that I was in the bay. Even when he realized that I had not gotten the blades I paid for he quickly called me and remedied the issue and went above and beyond even to clean my windshield. While I was sitting in the bay I already texted a few of my friends telling them that this was my new car place and that they should come too. Thank you for such amazing service in a world where good customer service isn't always a priority.

MORE

This was the second time Austen has helped me with an oil change. He didn't awesome job and went above and beyond. I really app ...

This was the second time Austen has helped me with an oil change. He didn't awesome job and went above and beyond. I really appreciated it all his help.

MORE

Very fast, very friendly, and no huge upsell push

Very fast, very friendly, and no huge upsell push

MORE

Austen and Matthew were great!

Austen and Matthew were great!

MORE

We have been experiencing problems removing the key from the ignition when we arrive at our destinations for more than a year an ...

We have been experiencing problems removing the key from the ignition when we arrive at our destinations for more than a year and Austin figured out the problem right away and solved it!! Thanks Austin!!

MORE

The service manager with the long hair was very knowledgeable and helpful throughout the process.

The service manager with the long hair was very knowledgeable and helpful throughout the process.

MORE

Friendly bahavoir expert thanks

Friendly bahavoir expert thanks

MORE

I appreciated the help and support. I was in and out quickly and I trust and respect the qualified personnel there.

I appreciated the help and support. I was in and out quickly and I trust and respect the qualified personnel there.

MORE

Convenience and speed. I hat having to use a dealership or service station for my more minor repairs.....and the major ones. I ...

Convenience and speed. I hat having to use a dealership or service station for my more minor repairs.....and the major ones. I love that I can zip into Valvoline and get my oil changed on my lunch break. Having the additional service is also very helpful as it saves me from going to multiple places to have work done on the cars.

MORE

My wife visited a Valvoline station in Louisville, KY and was majorly inconvenienced due to her headlight bulb clip being lost b ...

My wife visited a Valvoline station in Louisville, KY and was majorly inconvenienced due to her headlight bulb clip being lost by a service technician while attempting to change the bulb. We had to replace the entire headlight housing and were without a headlight for 2 weeks. My wife complained to the KY location and they gave her a free synthetic blend oil change for the inconvenience (which did not equal to a $179 headlight housing). My wife gifted the free oil change voucher to me thru a text. I called 3 locations and out of all three, the manager at this location was the only one willing to help. The problem was that I did not physically have the voucher with me as it was with my wife in KY. However I did have a photo copy. After explaining the inconvenience my wife had at the KY location, Tyler, the store manager was awesome with compensating me by allowing me to provide the photo copy of the voucher for redemption. The other team members Aaron and Mark were very thorough with inspecting and providing me info and recommendations for service. These guys rocked the house. I will definitely be returning to this location in the future. THANKS GUYS!!!!!! :-)

MORE

The price for just an oil change and oil filter was extremely expensive even with a coupon. It is a new vehicle and nothing els ...

The price for just an oil change and oil filter was extremely expensive even with a coupon. It is a new vehicle and nothing else was needed and still costs $75

MORE

The service rep was kind and patient with my questions. Quick, efficient service.

The service rep was kind and patient with my questions. Quick, efficient service.

MORE

Unbelievable services!!! The guys are extremely Knowable and helpful'. The Manger Bill is great, not only was he helpful with th ...

Unbelievable services!!! The guys are extremely Knowable and helpful'. The Manger Bill is great, not only was he helpful with the customer but also with his staff. He didn't stop assisting everyone during the time I was there. I will most definitely recommend this store to my friends and family.

MORE

Price is high

Price is high

MORE

My overall experience was great thanks to an associate named bill whom i believe was the manager. He had a great personality, ve ...

My overall experience was great thanks to an associate named bill whom i believe was the manager. He had a great personality, very friendly, happy , made conversation with my kids and i about where we were headed to, plans for the day, etc. Explained everything i was getting done, and made recommendations. Bill was very genuine. He made my visit great. The other workers not so much. Just the norm. There to work. Its bill who gives that place life. I will be going there for my next oil change. Thanks bill.

MORE

I would like to take a moment and thank Brian who demonstrated true professionalism as well as his knowledge of my car. I would ...

I would like to take a moment and thank Brian who demonstrated true professionalism as well as his knowledge of my car. I would also like to recognize all the other team members for being so friendly.

MORE

I'm familiar with many of the guys now. Tyler always takes good care of me. I know I can trust him. Brandon stays focused and ta ...

I'm familiar with many of the guys now. Tyler always takes good care of me. I know I can trust him. Brandon stays focused and takes good care of my car.

MORE

Our family has four cars. We have been going there for the past four-five years.They do a good job and it is fast and the price ...

Our family has four cars. We have been going there for the past four-five years.They do a good job and it is fast and the price is OK.The oil quality is very light and does not have much viscosity.

MORE

Professional and knowledgeable

Professional and knowledgeable

MORE

Austin and Nate were great. Very helpful and will be back.

Austin and Nate were great. Very helpful and will be back.

MORE

Nice crew- quick service - treated with respect

Nice crew- quick service - treated with respect

MORE

Very knowledgeable, professional, and respectful. Austen and Tyler were great

Very knowledgeable, professional, and respectful. Austen and Tyler were great

MORE

Technician was very nice and the manager came and talked to me outside about my truck. I think he wanted to drive it :)

Technician was very nice and the manager came and talked to me outside about my truck. I think he wanted to drive it :)

MORE

Not busy, the staff was friendly, and did not push any unnecessary services. And they ask you what they were doing each task and ...

Not busy, the staff was friendly, and did not push any unnecessary services. And they ask you what they were doing each task and what was needed services. I used the one in Fairfax but they are too busy which means you wait outside for over thirty minutes; not worth the wait; went to Centerville and no waiting.

MORE

Very professional and knowledgeable. Will never go to a Jiffy Lube again.

Very professional and knowledgeable. Will never go to a Jiffy Lube again.

MORE

Even with discount the amount paid was 10dollars more than Toyota services. This means you guys want me to do my service with To ...

Even with discount the amount paid was 10dollars more than Toyota services. This means you guys want me to do my service with Toyota next time

MORE

The crew and manager treated me with respect. They showed me I had two tail lights out, and offered to replace them without pre ...

The crew and manager treated me with respect. They showed me I had two tail lights out, and offered to replace them without pressure. Changing lightbulbs is something I can easily accomplish.

MORE

the $49.00 price is too high for a simple oil change. I only went to this station because I knew it would be a fast oil change. ...

the $49.00 price is too high for a simple oil change. I only went to this station because I knew it would be a fast oil change. the previous oil change at another station/company was considerably cheaper.

MORE

The technician understood what I needed and provided useful suggestions for care of the vehicle

The technician understood what I needed and provided useful suggestions for care of the vehicle

MORE

When they greeted me, I told them I was in a hurry. I was the next car in line. Because I was in a hurry, I could tell that ano ...

When they greeted me, I told them I was in a hurry. I was the next car in line. Because I was in a hurry, I could tell that another technician jumped in to get the car a head of serviced quickly. Though the estimated time to get in was closer to 15 than the promised 10, that didn't bother me. I felt that the car in front of me wasn't rushed because of me. Additionally, when I got in and told them I was in a hurry, they got me in & out in 10 minutes! Great team work!!!! You have trained your staff extremely well in common sense customer service .

MORE

My car actually has a vibration now when I'm driving, so I m not sure if the tire balancing/rotation had an issue. It was a smoo ...

My car actually has a vibration now when I'm driving, so I m not sure if the tire balancing/rotation had an issue. It was a smoother ride before the service.

MORE

Easy process. Very quick. Well staffed

Easy process. Very quick. Well staffed

MORE

Everyone was courteous and professional and the wait times were minimal.

Everyone was courteous and professional and the wait times were minimal.

MORE

They did what was expected and explained what was going on,,,,Tyler was very helpful...

They did what was expected and explained what was going on,,,,Tyler was very helpful...

MORE

As an active duty member in the Air Force, I have moved multiple times and experienced many Instant Oil Change centers. This is ...

As an active duty member in the Air Force, I have moved multiple times and experienced many Instant Oil Change centers. This is BY FAR, the BEST center I've ever been to. Everyone was professional, personal, and sincere with keeping my best interest at heart. In addition to the oil change, I purchased an Interstate battery. I didn't mind spending extra money here...because I knew it wasn't a scheme to get me to buy more products or service. There was never any additional stress put on me: just the facts for me to decide on. THANK YOU for the great experience and an extra KUDOS to Tyler Brannam (Manager). His leadership is reflective of his people...who are phenomenal.

MORE

I was very impressed by the service tech. Great guy ; very nice and really took the time to explain. He (and the other Tech who ...

I was very impressed by the service tech. Great guy ; very nice and really took the time to explain. He (and the other Tech who worked on my car) are reasons I will return again.

MORE

Employees were very kind and felt like they actually wanted to help. They weren't like other shops where they try to push other ...

Employees were very kind and felt like they actually wanted to help. They weren't like other shops where they try to push other maintenance issues to you just to get a commission. I really like that I don't have to make an appointment. Staff is great.

MORE

I waited longer in line then in the bay for service. I needed air in tires and oil change. That was it. I spent 25 minutes ou ...

I waited longer in line then in the bay for service. I needed air in tires and oil change. That was it. I spent 25 minutes outside and 15 minutes in the bay.

MORE

The staff is great here. They are always polite, friendly and work fast. I always go to this location even though it's out of my ...

The staff is great here. They are always polite, friendly and work fast. I always go to this location even though it's out of my way. I just love it here for oil changes and other services.

MORE