Valvoline Instant Oil Change

I have been a loyal Valvoline customer for more than 7 or 8 years and have used your services regularly. After my previous oil change, I noticed oil leaking almost immediately. I returned to the shop within a day or two to have it checked. At that time, I was told that the oil level was fine and that the leak was likely due to residual oil left around the oil pan during the service. Based on that explanation, I drove the car home. This vehicle is my second car, so it is not driven very often. Later, when I brought the vehicle to a Hyundai dealer for service, the technicians discovered that the oil pan was cracked. I was informed that the oil pan needed to be replaced, resulting in a repair bill of more than $700. Given that the leak started immediately after the oil change service and that I brought the vehicle back to Valvoline right away, I am very concerned that the damage may have been related to the oil change procedure, such as excessive torque applied to the drain plug area. While I cannot determine the exact cause myself, the timing of the leak and the subsequent discovery of the cracked oil pan raise serious concerns. I am disappointed because I have been a long-time customer and trusted Valvoline with the maintenance of my vehicles. I would appreciate a review of my service records and consideration of reimbursement or assistance with the repair costs.

Very good services, Emerson is very helpful and professional

Quick and a very courteous team.