RECENT REVIEWS
Pasty J.
5/19/2026
1.0 out of 5.0
Oil change,they check the air pressure in the tires on the first tie he stayed at it so long and I was wondering what was going on two other guys came by and looked at it and then finally the guy got up and said well man the vast them broke off I said well Sir it was nothing wrong with that vowed him before you touched it and he said I don't know just fell off do you have a spare tire so I said yes so they had to put the spare tire on and I told them don't touch my other three tires cuz I was very displeased with what it just happened so I had to get out of my car sit in the waiting room One of the employees was very very sick in the bathroom puking up for 10 minutes at least I had to listen to that so then when they completed me they didn't charge me for the oil change because they know that they had did something wrong and I had to take my car down to a universal tires to get them to plug my tie and they showed me that this they had never seen happen before it's like they jerked it out it's still a twisting it out and I went back to the manager which he was gone for the day and I left a picture of my receipt which I paid $77 for the valve stem to be put on I feel like I should be reimbursed I'm a very unhappy customer and I don't think I would ever go back there again
Valvoline Instant Oil Change
Hi Pasty. I’m sorry to hear about any issue you experienced regarding your recent visit, and we’d like to help. Email your VIN, the store location 080050, and a good phone number for you to be reached at to CCsocial@valvoline.com, and we’ll be happy to get you routed to our Customer Care team for further assistance.
- Harly
VIOC Social Media Team
Blake A.
5/16/2026
5.0 out of 5.0
Went on 5/14 to the Gander Drive location near Charlottesville. I can't say enough good things about the gentleman named Dean. He was calmly handling a demanding customer before we pulled in. That caused us to wait longer than normal. He was very apologetic and provided GREAT service. Professional, informative, and friendly. Valvolune, you have a real asset in Dean. I'll be back for all my family's oil changes.
Valvoline Instant Oil Change
Thanks for the 5 stars! We're glad you trusted our store on 420 Gander Drive with your oil change service. Your review keeps our engines—and yours—running smoothly.
2016 F.
5/14/2026
5.0 out of 5.0
In and out quick. Very through.
Valvoline Instant Oil Change
Full tank of thanks! Our Valvoline Instant Oil Change team in Charlottesville appreciates your 5-star rating. We're glad your quick oil change went as smoothly as a freshly oiled enginesee you next time for fast, friendly car care!
