RECENT REVIEWS
Becca L.
8/21/2026
1.0 out of 5.0
I hate leaving negative reviews, but this experience was serious enough that I feel others should be warned.
I took my vehicle to Valvoline for a routine oil change, and the oil filter was not properly secured. As a result, oil was leaking everywhere. Thankfully, I caught the issue rather quickly, but this could have caused significant damage to my vehicle had it gone unnoticed. I understand that mistakes happen and I was more than willing to extend grace. What I cannot understand or accept is how Valvoline handled the situation afterward.
The manager I spoke with was apologetic and told me he would personally investigate what happened and follow up with me. He offered me 50% off my next oil change. Unfortunately, I never heard back. After more than 10 days—and two additional calls this week for an update—there has still been no follow-up, refund, partial refund, or meaningful resolution.
At this point, why would I trust Valvoline with my vehicle again? I appreciate the convenience of Valvoline, but after this experience and the complete lack of follow-through from management, I will not be returning. I strongly encourage others to carefully check their vehicle after any service here.
Farnaz E.
8/20/2026
1.0 out of 5.0
I purchased my coupon through group on and paid $86! I had the receipt and showed it to them but the said that is valid for $65! And charged my husband another $14! That’s scam! I absolutely will report this , never will be back to this location also will post it in google reviews so they can’t scam more people!!
2023 H.
8/20/2026
5.0 out of 5.0
Excellent loved there services and great customer service
Valvoline Instant Oil Change
Thanks for the excellent review! We appreciate you trusting our store on 9883 FAIRFAX BOULEVARD with your oil change service. Keeping vehicles running smoothly is our goal.
