Valvoline Instant Oil Change

I have been going to Valvoline for well over 10 years. I started having issues with my car starting. I had just recently had some work done to it (new starter) so I didn't think it was that. I go to Valvoline explaining what was happening with my car starting and they asked if I had gotten any recent woek done and I said yes. They said it was probably my new starter so I automatically went back to AAMCO. I was told there it has nothing to do with my starter and it was actually my battery and they provided me with a print out stating it was a bad battery. I immediately called Valvoline customer service and submitted a claim. I go to Valvoline back to Valvoline a SECOND time, provide the proof it is my battery and the volts was testing as a bad battery (mind you I am still within my warranty because I got the battery from them). Explained the same situation and this is my second time coming back in a day. Technician got the manager Michael who claimed he would do a test which was disconnect the cable from the battery and if the car turns off it's my alternator and not the battery. Completed that, the van cuts off. So, he said ma'am its your alternator it's bad. So, I go and spend over 300 dollars replacing my alternator. Next day car wouldn't start. I go back to Valvoline again and explained I have been coming back and forth while yall told me it wasn't the battery it was alternator, now I have a new alternator. Low and behold it was my BATTERY ALL ALONG! Never needed a new alternator. So, I am like you misdiagnosed my vehicle, got all these excuses, no apologies, nothing free not even an oil change for inconvenience. Not from Michael, field manager or anyone. Just an I can't give no discounts, nothing. Everytime you go there it's people looking like kids touching people's cars. It didn't stop there about a week ago my son takes his car to Valvoline had to pay 135 for a fluid check, these fools accidentally drained his engine oil, had to refill it, no new sticker or anything. I made him go back and get one. I AM DONE WITH VALVOLINE! They're absolutely ridiculous, unprofessional and uneducated and people need to go elsewhere.

I have been a customer of this location for years. Took my Dodge Journey to get it's first oil change after purchasing late last year. I drive back home after the change. This morning I go out to get coffee and notices oil stains in the drive way once I pulled up. I immediately went back to this location. With pictures of my drive way. I did not have an oil leak prior. Was told I have may have an engine gasket leak but didn't have one when I got the oil change. This was odd so I went home degreased the engine and oil pan. I found a fresh gash or hole that happens to be in the spot where the pan and gasket meet. I'm not the smartest man in the world but if that was always there I would have always had an oil leak and my driveway would be covered. And why wouldn't the techs who went under the car to check tell me that it's a hole? After years of being a loyal customer. I WOULD NOT 🚫 recommend using them for anything.🚫

I needed an oil change and the usual place I go to was not open, so I decided to try Valvoline.. needless to say the service I got from Justin was great! He took the time to explain the difference in services. I will definitely go back! Thank you for a great customer service experience!