Valvoline Instant Oil Change

Joe and Jeremy were very helpful. I will be a repeat customer.

Oil change with AJ was fabulous! Great teamwork and communication. In and out in 15 minutes. Friendly, educational, and even threw in some humor !!! highly recommend

I had a very stressful experience at this Valvoline location after an oil change. Before my visit, my vehicle had no warning lights and no oil leaks. Shortly after service, I began experiencing major issues, and multiple alarming warning lights came on. When I returned, I was told a leak had been noticed, but I was not informed at the time. Since then, oil is now pouring out rapidly, and it is clearly visible when the gas pedal is pressed, making the vehicle unsafe to drive. Supervisor Solomon was unprofessional and dismissive. I was told that Valvoline was not at fault. However, without any diagnostic being performed, it’s unclear how that determination could be made—especially when there were no prior issues or warning lights before the service. Reaching a conclusion without diagnostics raises concerns about how responsibility was assessed. I was also told the diagnostic would only be covered if I had the issue fixed through Valvoline, which is standard for any customer and not helpful given the circumstances. I was asked if I had AAA, rather than being offered meaningful assistance. My vehicle is now with AAA for diagnosis at my expense, thankfully because I had that coverage. I later called back and opened a claim with Valvoline’s insurance, though I never heard back from Solomon and can only hope the claim was properly submitted. What’s most concerning is that the oil change was completed despite a leak being noticed, without informing me. The lack of communication, accountability, and professionalism was extremely disappointing. The vehicle is currently undergoing an independent diagnostic evaluation to determine the root cause, as no diagnostic was performed at the time conclusions were made.