RECENT REVIEWS
Clinton F.
12/16/2025
5.0 out of 5.0
The crew here is always awesome and thorough, especially Gage!
Valvoline Instant Oil Change
We appreciate your continued loyalty! Happy to hear you always have a great experience with us here in Stafford!
Alan I.
12/8/2025
5.0 out of 5.0
They're quick and professional, and there is always a coupon online. I like that I can stay in my car, too.
Valvoline Instant Oil Change
Friendly, fast, trusted service is what we do best! Thanks for sharing your experience, Alan!
Maddie S.
12/4/2025
1.0 out of 5.0
I’ve been a loyal Valvoline customer for years and have always had good experiences, but my visit on 12/4/2025 was extremely disappointing. The staff were friendly and working hard, and I agreed to a recommended radiator coolant flush because the price was great.
After the service, a tech had me run the heat on full blast, but no warm air came out. An engine coolant warning light immediately appeared. The tech told me it was “normal” and blamed air bubbles, but after leaving, the warning stayed on. I stopped at AutoZone and found my coolant reservoir completely empty. I had to buy coolant and fill it myself which was another $30 dollars. By the time I got home, the light came back on and the reservoir was almost empty again, requiring another top-off before things stabilized.
This tells me the system was either not refilled or improperly serviced. This could have caused serious engine damage if I hadn’t checked it myself. On top of that, there was an unidentified fluid spilled throughout my engine bay and running down the sides of my car, which I had to clean off.
In the many times I’ve visited Valvoline, I’ve never had an issue until now, but the severity of this mistake really shook my trust. I wanted to make you aware because the situation could have ended much worse.
Valvoline Instant Oil Change
I'm sorry to hear about your experience, Maddie. It doesn't look like we have an investigation for you yet, but we would be happy to help get one started. Email your VIN and a good contact number to reach you to CCsocial@valvoline.com. Please reference #SM186369 in the subject line. Our Customer Care team will reach out within 48 hours to gather additional information and provide next steps.
- Hazel
VIOC Social Media Team
