Welcome. The Moses Lake Valvoline Instant Oil Change is located approximately .25 miles southeast of Stratford Rd. Walmart near the intersection of West Valley Rd. and North Stratford Rd. across from Big Lots. Esteban Pena, Manager
588 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Don l
Fast knowledgeable staff friendly
Fast knowledgeable staff friendly
MORE
Avalos Family
John and Steven were very friendly. Answering questions and helping us with the groupon we had. The manager helped John figure i ...
John and Steven were very friendly. Answering questions and helping us with the groupon we had. The manager helped John figure it out. Very friendly and professional experience, it was quick too! Thanks guys!
MORE
Rodney Harwood
No upsale
No upsale
MORE
Peaches
I was in and out treated with respect and was not pressured to fix other things which need to be taken care of and was told and ...
I was in and out treated with respect and was not pressured to fix other things which need to be taken care of and was told and given.the paperwork so I won't forget to stay on top of it. VALVOLINE YOU ROCK THANK YOU
MORE
Jill J
It was quick, thorough, and the staff was all very friendly and confident.
It was quick, thorough, and the staff was all very friendly and confident.
MORE
Anonymous
The services that came with the oil change should have just been done. Instead, they asked me if I wanted everything checked.
The services that came with the oil change should have just been done. Instead, they asked me if I wanted everything checked.
MORE
Steve M
It’s an oil change.
It’s an oil change.
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Abby
It was fast and quick to the point in getting the oil changed. I liked how the employee was worried about the customers' wait.
It was fast and quick to the point in getting the oil changed. I liked how the employee was worried about the customers' wait.
MORE
Russ
Easy in easy out and easy to work with staff
Easy in easy out and easy to work with staff
MORE
2012 Dodge Cummins 3500
It was an easy fast experience and I like that there were multiple techs working on my vehicle the same day and the fact that I ...
It was an easy fast experience and I like that there were multiple techs working on my vehicle the same day and the fact that I won’t have to keep records and remember when the next services need to be done.
MORE
Adam7777
Friendly service, no pressure in getting added features, very quick
Friendly service, no pressure in getting added features, very quick
MORE
Jay Martinez
Quick and smooth. Have been going for years! Will keep going. Employees are always nice and seem to be happy all the time
Quick and smooth. Have been going for years! Will keep going. Employees are always nice and seem to be happy all the time
MORE
Susan R
Everyone is friendly. They are efficient. They don’t play around. Customer service is great
Everyone is friendly. They are efficient. They don’t play around. Customer service is great
MORE
CaryK
I had never before been to this shop/ garage and appreciated being told exactly what to expect.
I had never before been to this shop/ garage and appreciated being told exactly what to expect.
MORE
Anonymous
The staff is always pleasant and knowledgeable.
The staff is always pleasant and knowledgeable.
MORE
Tink
They were very happy and they talked to me all the time I was there.I wish them a happy Christmas and new year. They wish a safe ...
They were very happy and they talked to me all the time I was there.I wish them a happy Christmas and new year. They wish a safe drive and happy holiday
MORE
SM
good service, friendly staff
good service, friendly staff
MORE
lynn m.
great service
great service
MORE
Anonymous
efficient, easy in and out.
efficient, easy in and out.
MORE
John t
Fast and easy
Fast and easy
MORE
Eduardo S
Friendly service and knowledgeable
Friendly service and knowledgeable
MORE
Anna D.
The staff was polite and very curdious to me and I will recommend them to my family anytime and always 😀
The staff was polite and very curdious to me and I will recommend them to my family anytime and always 😀
MORE
Anonymous
Friendly, prompt, quality service
Friendly, prompt, quality service
MORE
Donna J
Job was done quickly.
Job was done quickly.
MORE
Esperanza M
When I went in for my next oil change, I was in right away with no wait. The oil change was done, the tire pressure was complete ...
When I went in for my next oil change, I was in right away with no wait. The oil change was done, the tire pressure was completed and all the expections on the car was talked about, at all ends it lasted about 10 min. Glad it went well and quick! That’s what I like, good customer service!
MORE
smetenna@gmail.com
I get well informed on my vehicles services.
I get well informed on my vehicles services.
MORE
Clay G.
Your team was very professional and explained everything clearly so I knew exactly what I was getting done and the price...I wil ...
Your team was very professional and explained everything clearly so I knew exactly what I was getting done and the price...I will come back to that service center...GREAT JOB !!!
MORE
Moses Lake Mike
I always come here for oil changes and minor repairs, unless I don't, then I go somewhere else!
I always come here for oil changes and minor repairs, unless I don't, then I go somewhere else!
MORE
Tianna
♥️ Thanks fellas
♥️ Thanks fellas
MORE
Kara O.
The staff was very friendly and helped me out in a professional and timely manner.
The staff was very friendly and helped me out in a professional and timely manner.
MORE
Dave H
Work is done quickly, & customer service reps are always pleasent & knowledgeable
Work is done quickly, & customer service reps are always pleasent & knowledgeable
MORE
great
they all did a great job
they all did a great job
MORE
Ellie J
Quick and efficient
Quick and efficient
MORE
Noemi R
It was fast and friendly seevice
It was fast and friendly seevice
MORE
blanca M
there were all kind got done what they were suppost to do.
there were all kind got done what they were suppost to do.
MORE
Mar B
Associates were courteous. Service was prompt.
Associates were courteous. Service was prompt.
MORE
gritsrgr8
I just love being able to get an oil change so fast. I also like that if something else is needed, it is brought to my attentio ...
I just love being able to get an oil change so fast. I also like that if something else is needed, it is brought to my attention, but not pressured to do it.
MORE
Anonymous
Your people are good, I understand the need to sell extra services and they do a good job without annoying me. I think the costs ...
Your people are good, I understand the need to sell extra services and they do a good job without annoying me. I think the costs are a bit high for an oil change but I always go back
MORE
Hunter359
GREAT STAFF. THE MANAGER OR SUPERVISOR WAS AWESOME. THANKS AGAIN
GREAT STAFF. THE MANAGER OR SUPERVISOR WAS AWESOME. THANKS AGAIN
MORE
Stella L.
Employees are very friendly and explain what they are doing to service my vehicle or concerns.
Employees are very friendly and explain what they are doing to service my vehicle or concerns.
MORE
Jim
My expectations are very high with me satisfied is a good thing
My expectations are very high with me satisfied is a good thing
MORE
No
They took to long
They took to long
MORE
Adam
New crew seemed not sure what do at times as in what they were trying to tell me about my car. They didn't really walk thru with ...
New crew seemed not sure what do at times as in what they were trying to tell me about my car. They didn't really walk thru with me on what were doing to my car.
MORE
Shannon
It was a good experience.
It was a good experience.
MORE
DL
got in and out quickly
got in and out quickly
MORE
Jose M
Rafael, Manuel, and John were all very helpful and kind.
Rafael, Manuel, and John were all very helpful and kind.
MORE
Mahea D.
Extremely great service. It was a long wait before being service because some hose broke under bay 1 and we had to wait around 4 ...
Extremely great service. It was a long wait before being service because some hose broke under bay 1 and we had to wait around 45 minutes. But other than that the service was amazing as usual.
MORE
tcervantes
I was highly satisfied because I know that we can wait in our vehicle while getting an oil change. I could keep my children buck ...
I was highly satisfied because I know that we can wait in our vehicle while getting an oil change. I could keep my children buckled and contained during this time. The amount of time taken to get an oil change is the best because I don't need to keep my children entertained during this time.
MORE
Segovia
Buen servicio gracias
Buen servicio gracias
MORE
Katie R.
I got taken right into the bay on arriving. As soon as I parked and turned my car off the hood was up, and the techs were workin ...
I got taken right into the bay on arriving. As soon as I parked and turned my car off the hood was up, and the techs were working their magic. It took about 10-15 minutes. In, out, and friendly staff.
MORE
TJH
Everything was great, given the coupon immediately, staff was super friendly. Just extremely disappointed in the price asked to ...
Everything was great, given the coupon immediately, staff was super friendly. Just extremely disappointed in the price asked to pay for the cabin filter.... Felt like I was getting gouged. They wanted 39.99 for a $12 part :-(
MORE
Karina j
Every time I come in they have great service great customers greeting tell me what's wrong with the vehicle insurance me if I wo ...
Every time I come in they have great service great customers greeting tell me what's wrong with the vehicle insurance me if I would like to invest into today and I told him no thank you not today but like alright not a problem you can come back anytime and I ask is it okay if I come next time no pressure just wonderful wonderful service
MORE
Jand18
The customer service was great. All the guys and the one lady there were all so nice and super friendly. I think that alone ma ...
The customer service was great. All the guys and the one lady there were all so nice and super friendly. I think that alone made the experience great. I love the videos on the screen of what they tell you is recommended that your car should have done. Super imformative!
MORE
Daniel B
The gentleman helping, Rafael, was very polite and curtious.
The gentleman helping, Rafael, was very polite and curtious.
MORE
KC
Staff was friendly, but the price has gone up way too much. It’s convenient, but it’s not worth the price I’m paying. I drive th ...
Staff was friendly, but the price has gone up way too much. It’s convenient, but it’s not worth the price I’m paying. I drive thousands of miles a month and can’t afford to pay $100 for an oil change.
MORE
Ronald McDonald
Don’t have a specific reason . Time will tell
Don’t have a specific reason . Time will tell
MORE
Samantha Houston
I Love this Valvoline Store! The employees are all super nice and a ton of FUN! I'm on the road all the time and trust them to ...
I Love this Valvoline Store! The employees are all super nice and a ton of FUN! I'm on the road all the time and trust them to keep me on the road! ThankYou for having such an awesome TEAM!
MORE
Anonymous
I got the assist manager who is outgoing and very clear about all the services.
I got the assist manager who is outgoing and very clear about all the services.
MORE
Shestockd
Overall professional and explained service
Overall professional and explained service
MORE
Joe N
Fast,courteous service.
Fast,courteous service.
MORE
Forbin68
All of the staff I interacted with (3) were super friendly and courteous, as they always are. I never get hesitant coming to thi ...
All of the staff I interacted with (3) were super friendly and courteous, as they always are. I never get hesitant coming to this location. Great staff, customer service, and oil change!
MORE
Nikki R
They educated me but didn’t pressure me to upgrade.
They educated me but didn’t pressure me to upgrade.
MORE
Steff B
Quick service, good product, convenient
Quick service, good product, convenient
MORE
muffins
was not a oil change
was not a oil change
MORE
GM
Professional service
Professional service
MORE
Jerry b
Pleasant professionals
Pleasant professionals
MORE
Alan B
Very courteous and professional
Very courteous and professional
MORE
Amajc14
They employees were all amazing. They listened to what I wanted and didn’t try to convince me otherwise.
They employees were all amazing. They listened to what I wanted and didn’t try to convince me otherwise.
MORE
Elaine R
The service was great but after 3 days and 300 miles I am still smelling oil burn off on the engine, so I am thinking there was ...
The service was great but after 3 days and 300 miles I am still smelling oil burn off on the engine, so I am thinking there was a lot spilled.
MORE
Carrie Davis
I liked how I can sit in car and see everyone
I liked how I can sit in car and see everyone
MORE
ErinFlo
Friendly staff, worked like a well oiled machine, pun intended. Very professional. 5 stars.
Friendly staff, worked like a well oiled machine, pun intended. Very professional. 5 stars.
MORE
J.C.D.
I received a service I needed and wanted from a staff that appeared to be professional in their approach. I was completely satis ...
I received a service I needed and wanted from a staff that appeared to be professional in their approach. I was completely satisfied with their service and will be back when the mileage rolls around again. The business plan is outstanding and shows that it is successful.
MORE
DL
They did what they said they would do. I know that isn't a very high bar to clear, but in this day and age doing what you say i ...
They did what they said they would do. I know that isn't a very high bar to clear, but in this day and age doing what you say is an unexpected surprise.
MORE
Ty
The thoroughness and efficiency was much appreciated because of my cramped schedule.
The thoroughness and efficiency was much appreciated because of my cramped schedule.
MORE
AmandaC
We got in a bay right away and we were serviced quickly.
We got in a bay right away and we were serviced quickly.
MORE
Anonymous
Fast friendly service and great people
Fast friendly service and great people
MORE
Stebmarie
The crew is always positive and very helpful with everything!
The crew is always positive and very helpful with everything!
MORE
Highly Satisfied customer
I was greeted with friendly faces and everyone seemed to enjoy there job and they had great customer service. Brandon the assist ...
I was greeted with friendly faces and everyone seemed to enjoy there job and they had great customer service. Brandon the assistant manager was amazing and took me through each step. He did a wonderful job
MORE
Kdwhitney
It was good service. But not outstanding. I will most likely return
It was good service. But not outstanding. I will most likely return
MORE
Sarai B
Very knowledgeable and super friendly
Very knowledgeable and super friendly
MORE
Anonymous
good service
good service
MORE
chukar10
Quick and courteous service.
Quick and courteous service.
MORE
Dannon
They were fast and efficient. They've done oil changes on all of my vehicles for a couple years now.
They were fast and efficient. They've done oil changes on all of my vehicles for a couple years now.
MORE
Bobby M
I was in and out quickly and I like that!
I was in and out quickly and I like that!
MORE
James P.
Because it was quick and I was on my way!!
Because it was quick and I was on my way!!
MORE
Gabe D
The staff did an excellent job in getting my service done. The manager Brandon was very personable and made my visit there easy ...
The staff did an excellent job in getting my service done. The manager Brandon was very personable and made my visit there easy and welcoming.
MORE
Steve R
Just average. Your recommended services based on milage as per the oem are not what is recommended by the manufacturer as I was ...
Just average. Your recommended services based on milage as per the oem are not what is recommended by the manufacturer as I was told. I had my owners manual to prove it.
MORE
Anonymous
Buen servicio gracias
Buen servicio gracias
MORE
Whitney
Fast,friendly, efficient staff. Clean and fresh building, no messy equipment about. Staff like each other
Fast,friendly, efficient staff. Clean and fresh building, no messy equipment about. Staff like each other
MORE
Adam
Great service, fast, friendly staff
Great service, fast, friendly staff
MORE
Lance Boyle
the price of oil changes these days are outrageous. My oil change with a air filter was $110.00!just for a oil change!!
the price of oil changes these days are outrageous. My oil change with a air filter was $110.00!just for a oil change!!
MORE
Diane H.
Everyone was kind and courteous! Very knowledgeable!
Everyone was kind and courteous! Very knowledgeable!
MORE
Diana Moss
The attendant was super friendly and seemed very honest!!
The attendant was super friendly and seemed very honest!!
MORE
JT
Great service from the technicians
Great service from the technicians
MORE
happiness61
I am always happy with the service I get in Moses Lake, WA. They are always very friendly and if there is a wait, they let me ...
I am always happy with the service I get in Moses Lake, WA. They are always very friendly and if there is a wait, they let me know approximate time I may have to wait, and it is usually faster than they predict.
MORE
Joyce M.
The employees were very friendly and nice. While waiting to pull in a employee came out and checked my lights an turn signals, w ...
The employees were very friendly and nice. While waiting to pull in a employee came out and checked my lights an turn signals, which helped speed up the process once I was inside. That was very good. They were fast but very efficient.
MORE
Stephanie
It’s was too hot. I had two kids in the car and they were sweating it was so hot while getting the oil change.
It’s was too hot. I had two kids in the car and they were sweating it was so hot while getting the oil change.
MORE
Katie H.
The people are so friendly and very informative. Always do their best to make it a great experience.
The people are so friendly and very informative. Always do their best to make it a great experience.
MORE
Bob
The price was too high for the service
The price was too high for the service
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Bg
Was happy to be in and out with a quickness
Was happy to be in and out with a quickness
MORE
Jaidynrae98
Only has to do with the pricing , it just seems a bit high to me for a 10-15 minute service. otherwise the staff is excellent.
Only has to do with the pricing , it just seems a bit high to me for a 10-15 minute service. otherwise the staff is excellent.
MORE
Megan
Very professional and fast! I have personal and business vehicles and I always go to Valvoline
Very professional and fast! I have personal and business vehicles and I always go to Valvoline
MORE
Steve
They met my expections.
They met my expections.
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frank s
just over nice people and polite
just over nice people and polite
MORE
ABC123
Great service and exceptional teamwork
Great service and exceptional teamwork
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Debbie
Not sure. Knowledge on hybrids was lacking.
Not sure. Knowledge on hybrids was lacking.
MORE
ncase
They were very efficient with their time and took the time to answer any questions I had. Also helped me reset my oil change not ...
They were very efficient with their time and took the time to answer any questions I had. Also helped me reset my oil change notification on my dash board.
MORE
Bus driver bus driver CH
I wasn’t pressured to buy more stuff. I like that they asked me and I get to say yes or no. There was no one there at the time ...
I wasn’t pressured to buy more stuff. I like that they asked me and I get to say yes or no. There was no one there at the time so Brandon put four people on or under my car. 12 minutes in and out. Are used to go to Walmart but they are so unprofessional and never have a smile on their face.
MORE
T. Allen
The employees are quick and efficient and polite and attentive and they do their job and they get it done and you're out that's ...
The employees are quick and efficient and polite and attentive and they do their job and they get it done and you're out that's where I always go and will always continue to go to get my oil changes cuz they're the best
MORE
Anonymous
good value, quick service, know what they are doing..
good value, quick service, know what they are doing..
MORE
Anonymous
Friendly, very knowledgeable, seems very experienced.Customer friendly. I was visiting Moses Lake and I live in Walla Walla. ...
Friendly, very knowledgeable, seems very experienced.Customer friendly. I was visiting Moses Lake and I live in Walla Walla. I will ide either place next time.
MORE
Martha D
All services we great!!
All services we great!!
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Nina
Very good experience, very nice, awesome job!
Very good experience, very nice, awesome job!
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Jason Smith
The Manager Brandon Is Always Friendly Along With The Rest Of The Staff. They're All Knowledgeable In Their Field Of Work And Re ...
The Manager Brandon Is Always Friendly Along With The Rest Of The Staff. They're All Knowledgeable In Their Field Of Work And Represent The Company On A Professional Manner. I Was In & Out In A Timely Manner. We Have About 15 Vehicles And I Can Take My Vehicles To Be Serviced Anywhere I Choose Valvoline ( Oil Can Henry's ) Because I've Always Had Great Service.
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JoAnna
Its just done right.
Its just done right.
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GritsEater66
In the past when it was "Oil Can Henry" I was pushed very hard to have other services done. And almost felt guilty if I didn't ...
In the past when it was "Oil Can Henry" I was pushed very hard to have other services done. And almost felt guilty if I didn't have it done. I wasn't pushed this time which made for a much less stressful visit. When I do need other services other than an oil change, I will go to Valvoline Instant Oil Change. Not pushing me, makes me less fearful and more likely to go back for other services.
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Renee' J
very friendly and informative staff and they tried their best to get me the best discount on extra service i needed
very friendly and informative staff and they tried their best to get me the best discount on extra service i needed
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Kaitlyn G
It was fast and easy!
It was fast and easy!
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Camaroman
Great service
Great service
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Anonymous
My wait time wasn't bad, and the techs were knowledgeable
My wait time wasn't bad, and the techs were knowledgeable
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Willabee
Knowledge, experience and service
Knowledge, experience and service
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Moses Lake Matt
Quick turnaround, friendly staff, asked the right questions but weren't overbearing.
Quick turnaround, friendly staff, asked the right questions but weren't overbearing.
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J.Garcia
I like the fact that you can see what is being done to your car from the cameras and how the team communicate with eachother and ...
I like the fact that you can see what is being done to your car from the cameras and how the team communicate with eachother and with the customer. By far the best visit ive had.
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RDL
Got in and out quickly
Got in and out quickly
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Paul L
Quick friendly service. Additional checks done saving me time. Ability to change needed drain plug on site. Amazing!
Quick friendly service. Additional checks done saving me time. Ability to change needed drain plug on site. Amazing!
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Nickobop
Fast dependable service, friendly crew,we trust Valvolene products
Fast dependable service, friendly crew,we trust Valvolene products
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Mahea D
Compare to my previous visit to auto metrics which is done the street of this valvoline, the service I received was quick and ou ...
Compare to my previous visit to auto metrics which is done the street of this valvoline, the service I received was quick and outstanding! I will definitely be returning to valvoline for all my oil changes.
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Micele
Did not provide me details of the prices of their products (oil choices)
Did not provide me details of the prices of their products (oil choices)
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Andrew E.
Staff was efficient and courteous.
Staff was efficient and courteous.
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jmosley
Knowledgeable staff and quick service
Knowledgeable staff and quick service
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Blink
Staff friendly did and good quick job!
Staff friendly did and good quick job!
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Mike B.
I am satisfied that the service checklist met my needs.
I am satisfied that the service checklist met my needs.
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Tony.D
Time in the shop was in excess of 30 min, not sure if they had issues with some of the work being done.
Time in the shop was in excess of 30 min, not sure if they had issues with some of the work being done.
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Tom
I've been using this facility for several years and they seem thorough and friendly.
I've been using this facility for several years and they seem thorough and friendly.
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Juan & Dinora M.
I had asked to have certain oils checked for me and they where checked right away and was not charged like other places do.
I had asked to have certain oils checked for me and they where checked right away and was not charged like other places do.
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Anonymous
Always friendly, professional and pleasant.
Always friendly, professional and pleasant.
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Retired man
no problems , only give those kind of ratings, that go above and beyond a normal service. Staff was prompt ,courtesy and pleasan ...
no problems , only give those kind of ratings, that go above and beyond a normal service. Staff was prompt ,courtesy and pleasant . will be back.
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JamesSS
I was satisfied. I don't like the bar used to keep my hood open. It opens it too far and could damage the hydraulic parts. Prici ...
I was satisfied. I don't like the bar used to keep my hood open. It opens it too far and could damage the hydraulic parts. Pricing to basic oil change is expensive.
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Pennylpo
Good service
Good service
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Diane
They were very polite and did everything they were supposed to!
They were very polite and did everything they were supposed to!
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Koft
The staff was professional and direct in dealing with me. They explained services that were recommended but did not pressure me ...
The staff was professional and direct in dealing with me. They explained services that were recommended but did not pressure me in any way to purchase. After agreeing to several of the additional services the staff worked quickly and efficiently to complete the tasks.The staff was even helpful in directing me to a local car wash!
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Brian P.
Service was quick and representatives were friendly.
Service was quick and representatives were friendly.
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Sandra j
Everyone was super nice and friendly and courteous.
Everyone was super nice and friendly and courteous.
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Beau_Phillips
Attendants are friendly and knowledgeable
Attendants are friendly and knowledgeable
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Patti H.
It seemed to be a thorough check on the maintenance that was needed.
It seemed to be a thorough check on the maintenance that was needed.
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Ram D
I always feel like they talk to me like I know nothing about my own vehicle
I always feel like they talk to me like I know nothing about my own vehicle
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Buddy
It could have used a waiting room, but the assistant manager Brandon was a great guy
It could have used a waiting room, but the assistant manager Brandon was a great guy
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Jaidynrae98
With all that you get in service and how friendly the employees are the payment and visit is very worth it. I went here for my f ...
With all that you get in service and how friendly the employees are the payment and visit is very worth it. I went here for my first oil change and have continued going since.
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Meagan C
The service was lightning quick, everyone was extremely knowledgeable and courteous and they worked together like a well oiled m ...
The service was lightning quick, everyone was extremely knowledgeable and courteous and they worked together like a well oiled machine, communicating with one another very well to get the job done efficiently. Great team work!
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Lori B.
Been going to you guys for years. Never have any complaints or problem. Usually pretty quick too.
Been going to you guys for years. Never have any complaints or problem. Usually pretty quick too.
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Santiago
Not sure
Not sure
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Chuck B
Oil can Henerys. Has serviced my pickup since I bought it 3 years ago. I have no desire to go any were else.
Oil can Henerys. Has serviced my pickup since I bought it 3 years ago. I have no desire to go any were else.
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Billy c
Employees smiled and looked me in the eyes
Employees smiled and looked me in the eyes
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Anonymous
Friendly and knowledgeable staff
Friendly and knowledgeable staff
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Daniel S.
I was pressured many times to purchase additional services and products. This was one of the worst instances of this kind of pr ...
I was pressured many times to purchase additional services and products. This was one of the worst instances of this kind of pressure that I've experienced--very unpleasant.
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BeBe
Brandon is always willing to explain what is needed and why. He is clear about the details and is always kind, respectful, and ...
Brandon is always willing to explain what is needed and why. He is clear about the details and is always kind, respectful, and thorough.
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Annam
They are always friendly and we have never had an issue there
They are always friendly and we have never had an issue there
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Katherine R
They made sure that i could understand what they were doing, and what should be done, in the future.
They made sure that i could understand what they were doing, and what should be done, in the future.
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N.W.
This location was much faster service than the East Wenatchee franchise.
This location was much faster service than the East Wenatchee franchise.
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Popeye
Very professional crew!
Very professional crew!
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ManUp12
They seem to know what they are doing. I never have any problems after a visit. It's worth the$$$.
They seem to know what they are doing. I never have any problems after a visit. It's worth the$$$.
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Dmj
Great staff the service was quick and enjoyable
Great staff the service was quick and enjoyable
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Jesse J.
Great service, easy to understand what maybe needed done for my car. Looked like the people that work there do enjoy their job!!
Great service, easy to understand what maybe needed done for my car. Looked like the people that work there do enjoy their job!!
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stevem
Technicians were respectful and courteous. Definitely meant to provide good customer service and quality products. Used two-st ...
Technicians were respectful and courteous. Definitely meant to provide good customer service and quality products. Used two-stage fuel system cleaning for first time. Technician explained that there would be a momentary episode a few minutes after completion that would discharge the cleaned carbon residue. It did, and it was a very good thing I was expecting it.
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Barb W
Friendly staff, made clear what was avaliable, quick servixe
Friendly staff, made clear what was avaliable, quick servixe
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Ron E.
Service was efficient, courteous, and the personnel were willing to check the condition of my serpentine belt in addition to the ...
Service was efficient, courteous, and the personnel were willing to check the condition of my serpentine belt in addition to the usual procedure of checking all fluids. They also checked the air pressure in my tires and set the pressure at the level I requested. I was in and out in about 12 minutes.
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Char
Not required to exit my vehicle, can watch all that is being done to my vehicle on camera!
Not required to exit my vehicle, can watch all that is being done to my vehicle on camera!
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Richard L.
The hole team showed great team work. Asked the right questions and answered any question I had.
The hole team showed great team work. Asked the right questions and answered any question I had.
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Belt Buck
Quick and easy service. Friendly employees.
Quick and easy service. Friendly employees.
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Mike T
Employees seemed all be engaged and friendly
Employees seemed all be engaged and friendly
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KC
Always friendly and fast.
Always friendly and fast.
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Rae
Pressure to buy services that were not needed
Pressure to buy services that were not needed
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Miguel Q
Great service, they were quick and friendly.
Great service, they were quick and friendly.
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Ed ribbeck
Con veance
Con veance
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Sylvia
Employees are friendly and polite. I feel that they check my car thoroughly.
Employees are friendly and polite. I feel that they check my car thoroughly.
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Chris K.
Very Profesional and quick.
Very Profesional and quick.
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michelle
so fast and friendly. very helpful.
so fast and friendly. very helpful.
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John w
great people, and friendly.
great people, and friendly.
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GV
They did exactly what I requested and were very professional in doing so. I will be back in the future.
They did exactly what I requested and were very professional in doing so. I will be back in the future.
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Kerri t
Your employee Brandon was a very helpful and polite person the rest of them I didn't get all names but I recommended Valvoline ...
Your employee Brandon was a very helpful and polite person the rest of them I didn't get all names but I recommended Valvoline to all my family and
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Wmevans2000
The staff was fast and knew what they were doing . The whole thing went smooth and I was out and on my way
The staff was fast and knew what they were doing . The whole thing went smooth and I was out and on my way
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Mary B
Expensive!
Expensive!
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Rod
Sometimes I just need my oil changed and not a bunch of updates. Other times I need wipers or a filter. I appreciate the guys no ...
Sometimes I just need my oil changed and not a bunch of updates. Other times I need wipers or a filter. I appreciate the guys not finding ways to jack the price
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ALS
Everyone was very efficient and I expected a wait as it was one of the first nice weekend days this spring.
Everyone was very efficient and I expected a wait as it was one of the first nice weekend days this spring.
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RMD0207
The staff made me feel welcomed.
The staff made me feel welcomed.
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J from Moses Lake
Friendly, professional and quick service. That's all I need in a service provider, they hit it spot on in this department.
Friendly, professional and quick service. That's all I need in a service provider, they hit it spot on in this department.
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2000CRV
I was pleasantly surprised how quick the service was and they let me view the dip stick and filter upon completion of the work. ...
I was pleasantly surprised how quick the service was and they let me view the dip stick and filter upon completion of the work. With the coupon, this was a tremendous value to me.
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Kari M
Very helpful and fast service.
Very helpful and fast service.
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Delia H.
I could have used the lesser expensive oil instead. The one they used was for newer vehicles. I found found that out afterward ...
I could have used the lesser expensive oil instead. The one they used was for newer vehicles. I found found that out afterwards.
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Happy
Customer service was done with excellents
Customer service was done with excellents
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Hannah H
This was by far the best experience ive ever had with an oil change. They were prompt and very clear when communicating prices a ...
This was by far the best experience ive ever had with an oil change. They were prompt and very clear when communicating prices and services. There was hardly any wait and they seemed to truly care about ensuring i had all my questions answered. They provided great customer service and i was never pressured until paying for extra. I feel the service on my car was far above my expectations for a totally reasonable price.
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Carrie
All the ppl were very nice and they told me exactly what they were doing and what needed to be done
All the ppl were very nice and they told me exactly what they were doing and what needed to be done
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C
Fast service
Fast service
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Curt
now that you mention it, I should probably change my answer to that question to Highly Satisfied
now that you mention it, I should probably change my answer to that question to Highly Satisfied
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Heather Mallory
Great customer service with a smile
Great customer service with a smile
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kelly
The staff were friendly and appeared knowledgeable. I didn't have the coupon on hand, but staff could see it on my phone and ga ...
The staff were friendly and appeared knowledgeable. I didn't have the coupon on hand, but staff could see it on my phone and gave me credit for it.
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Anonymous
I am always happy with Valvoline
I am always happy with Valvoline
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John W
the staff was kind and smart on their work, and I want to come back and all my family members. very please.!!!
the staff was kind and smart on their work, and I want to come back and all my family members. very please.!!!
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Kaitie J
I loved the upbeat energy of the employees working. I was engaged in their atmosphere and pumped up. I love that there is a crew ...
I loved the upbeat energy of the employees working. I was engaged in their atmosphere and pumped up. I love that there is a crew that changed the oil filter from under the vehicle. I was offered an online coupon to save money and as a single mom on a tight budget, that’s what I needed that day to get my oil changed then and there. I will definitely be back and advertise based on my first experience. Thank you!
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Anonymous
My tech.was JR, and he was extremely knowledgeable and very helpful
My tech.was JR, and he was extremely knowledgeable and very helpful
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Cconk
Great service, friendly, quick
Great service, friendly, quick
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L.E.Y.
All is fine.....
All is fine.....
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TrekkieDave
I like the thoroughness of checking everything on my car. I feel well informed. And I do love the fast speed in which it is al ...
I like the thoroughness of checking everything on my car. I feel well informed. And I do love the fast speed in which it is all done.
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Jeasicasch1989
I normally DO NOT do surveys, however i was more than satisfied with this place. I was totally informed of EVERY detail, I was t ...
I normally DO NOT do surveys, however i was more than satisfied with this place. I was totally informed of EVERY detail, I was treated respectfully even though I was asking questions that were total common sense to most. The staff was extremely patient and happy. I actually Enjoyed the wait and was joking around with the staff while they were more than willing to go through my list if coupons to see if any of them would work. I will definitely return to the Moses lake store. I actually plan to make this the ONLY place I tale my truck. Thank you guys all so much and my truck is running wonderfullyJessica
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MarkFlwers
Good service
Good service
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Jim
Fast and friendly service
Fast and friendly service
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Tamara K
They were very kind. Gave us a great recommendation for a nearby carwash. Very thorough in explaining the maintenance needs of ...
They were very kind. Gave us a great recommendation for a nearby carwash. Very thorough in explaining the maintenance needs of our vehicle to keep it in top shape.
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Karissa A
They were to the point and not just trying to sell me something.
They were to the point and not just trying to sell me something.
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Sarah W
Very polite, efficient, told me about my vehicle but was not high pressure. I was there before the person in the bay next to me ...
Very polite, efficient, told me about my vehicle but was not high pressure. I was there before the person in the bay next to me but that line was moving quicker, attendant offer to let me go first, I declined but appreciated the recognition
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Santa C
Waited 45 minutes before getting into the bay. Other customers arrived after I did and got ahead of me. Got tired of being told ...
Waited 45 minutes before getting into the bay. Other customers arrived after I did and got ahead of me. Got tired of being told what could be done to make my bill higher. I know how to take care of my car. Prices are too high.
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Pastorwife
They greeted me when I arrived and the service was exceptional
They greeted me when I arrived and the service was exceptional
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YollieV
The Customer Service is always amazing, They are friendly and make you fell welcomed.
The Customer Service is always amazing, They are friendly and make you fell welcomed.
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mrs. salas
waited a lil longer them normal but overall good service.ill be back again
waited a lil longer them normal but overall good service.ill be back again
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Dan Adair
Guys were great, and fast, a pleasure
Guys were great, and fast, a pleasure
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MLCustomer
Great service
Great service
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DLH
The staff is always friendly, I don't have to leave my car & is very quick & precise.
The staff is always friendly, I don't have to leave my car & is very quick & precise.
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Tw
We had wonderful customer service. The manager there was great and so was his staff.
We had wonderful customer service. The manager there was great and so was his staff.
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Moses Lake Satisfaction
The seem very professional, always tell you whats wrong and show you.
The seem very professional, always tell you whats wrong and show you.
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DennisT
The staff did a great job of communicating through the oil change.
The staff did a great job of communicating through the oil change.
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Deb S.
Brandon is a great asset to have as an employee. He is knowledgeable and personable.
Brandon is a great asset to have as an employee. He is knowledgeable and personable.
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Kahla
All the guys were very friendly. Said hi to me as soon as I pulled up and everyone greeted me and told me to have a nice day whe ...
All the guys were very friendly. Said hi to me as soon as I pulled up and everyone greeted me and told me to have a nice day when I was leaving. It really makes a difference and I really appreciate it.
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Mondo
Waited longer then other customers in other bay.
Waited longer then other customers in other bay.
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Lucinda Antunez
always get great service.
always get great service.
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Hozer
Just the wait a little over an hour
Just the wait a little over an hour
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Jake
I don't remember his name, but the main dude who greeted me and dealt with me was very courteous and friendly.
I don't remember his name, but the main dude who greeted me and dealt with me was very courteous and friendly.
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Anonymous
Thay take thear job serious. They take pride in their job. Me pat
Thay take thear job serious. They take pride in their job. Me pat
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TH
Great customer service
Great customer service
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MichelleJ
They explained everything that was done to my car, they were very efficient, very friendly, very knowledgeable and i liked how t ...
They explained everything that was done to my car, they were very efficient, very friendly, very knowledgeable and i liked how they all worked together as a team.
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Jacob codiga
Great customer service Speedy service fast and friendly
Great customer service Speedy service fast and friendly
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Marimar m
Me explicaron lo que nesesitaba saber
Me explicaron lo que nesesitaba saber
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Jeni
It takes a lot for me to be highly satisfied 😊
It takes a lot for me to be highly satisfied 😊
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Mm
I was highly satisfied and good experience
I was highly satisfied and good experience
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Chuck B.
In the past four years living in Utah the 2007 Hyundai Azera's oil tank was being over flowed with oil which came to contaminati ...
In the past four years living in Utah the 2007 Hyundai Azera's oil tank was being over flowed with oil which came to contaminating parts which now requires have the engine over hauled. We found out at Oil Can Henery's knew exactly how much oil the Hyundai took and how black the transmission fluid was so we had it changed. Our vehicles are in good hands here in Moses Lake thanks to Vavoline Oil Can Henery's.
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Robert M.
We have always had excellent service at Oul Can Henry's, regardless of the other brand names. We no longer live in Moses Lake, b ...
We have always had excellent service at Oul Can Henry's, regardless of the other brand names. We no longer live in Moses Lake, but on this visit they provided their usual excellent service.
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D.J.
They were very courteous and friendly.
They were very courteous and friendly.
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Larry G.
Because the people you see there are always there for the change to change and there's not a high turnover rate.
Because the people you see there are always there for the change to change and there's not a high turnover rate.
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Tamara
They got me right got my oil changed and kept me posted along the way!
They got me right got my oil changed and kept me posted along the way!
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Antonio
They’re professionals, they know exactly what they doing
They’re professionals, they know exactly what they doing
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Rodney H
Guys represented company well were good when l declined upscale
Guys represented company well were good when l declined upscale
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jwm2777
I like the fact that I can sit in my car and see what is going on.
I like the fact that I can sit in my car and see what is going on.
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Yodogg
very friendly staff
very friendly staff
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GuyMc
Customer service and speed and accuracy.
Customer service and speed and accuracy.
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Tim
Friendly
Friendly
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jim d
Your people are always friendly and they do a good job...much better place to come since the change of ownership...
Your people are always friendly and they do a good job...much better place to come since the change of ownership...
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Anonymous
Quick services and guys seemed to really know their stuff
Quick services and guys seemed to really know their stuff
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Renee
Friendly staff and explained details well
Friendly staff and explained details well
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John S.
Employees are personable. They communicate well. Friendly every time.
Employees are personable. They communicate well. Friendly every time.
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Willabee
The "service soon light" is still on in my vehicle.
The "service soon light" is still on in my vehicle.
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Rossi S.
great service, quick and very professional and nice
great service, quick and very professional and nice
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Anonymous
They are courteous to me and very professional
They are courteous to me and very professional
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Leo V.
Overall excellent service everything outstanding great job
Overall excellent service everything outstanding great job
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Donald trump
The pricing for a full synthetic oil change is off the charts expensive!
The pricing for a full synthetic oil change is off the charts expensive!
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Gonzo3
The staff was phenomenal they greeted us with open arms just a wonderful place I will not go anywhere else they did a great job
The staff was phenomenal they greeted us with open arms just a wonderful place I will not go anywhere else they did a great job
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Tom B.
The price was fair, the service fast, my waiting time was very short, everything was explained, recommendations for additional s ...
The price was fair, the service fast, my waiting time was very short, everything was explained, recommendations for additional service (air filter) was clearly presented with clear need by showing the filter.
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Linda
First time there I was impressed with the crew and how fast they got me in and out if there.
First time there I was impressed with the crew and how fast they got me in and out if there.
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Guy55
Everyone was very friendly and explained all steps. Kinda ridiculous I couldn't get out of my car. Oil change was a little over ...
Everyone was very friendly and explained all steps. Kinda ridiculous I couldn't get out of my car. Oil change was a little over priced and so was the air filter I went and picked up for half price and put it in myself.
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Sarah
I got prompt service. The other service bay was under construction, but the guys there were informative, and very attentive. I n ...
I got prompt service. The other service bay was under construction, but the guys there were informative, and very attentive. I never felt pressured for additional services.
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sawyer
As always, staff was courteous and effecient.
As always, staff was courteous and effecient.
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Monica C.
When I pulled into Valvoline I was really nervous because I’d never been to a Valvoline oil change before. As soon as I pulled u ...
When I pulled into Valvoline I was really nervous because I’d never been to a Valvoline oil change before. As soon as I pulled up the assistant store manager JR greeted me nicely at my window and guided me through the whole process. He was professional, and very aware of his surroundings. The staff kept excellent time management with all approaching cars and current cars in the bays. The associates updated me frequently and answered all my questions and concerns. Both topside and bottomside workers Manuel and Christian double checked their work they did on my car which I greatly appreciated. All the staff here are also super friendly. Well pleased with my experience. I will definitely come again! Thank you!
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Sue M
Took too long to get in
Took too long to get in
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Bill G
I was surprised when they checked my manual transmission, differential and topped off the transmission I have to say thank you v ...
I was surprised when they checked my manual transmission, differential and topped off the transmission I have to say thank you very much....
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Anonymous
Very freindly and knolageble
Very freindly and knolageble
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L
Service
Service
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Karin
They team did great.
They team did great.
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Tim R
Just a normal oil change to me, no more no less. It was ok, professional and as I expected it to be.
Just a normal oil change to me, no more no less. It was ok, professional and as I expected it to be.
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marina m
The staff was very friendly and knowledgeable, I was greeted with a smile. The fees for the service was very reasonable. The ser ...
The staff was very friendly and knowledgeable, I was greeted with a smile. The fees for the service was very reasonable. The service was excellent.
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RichardS
transfer case lube change required our shop to call valvoline help desk to determine which valvoline product to use. this seeme ...
transfer case lube change required our shop to call valvoline help desk to determine which valvoline product to use. this seemed to me to be a highly confident result.
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Kevin
Excellent Service starting with Jr. the Assistant Manager. Professional, respectful, courteous and friendly. Very very good cust ...
Excellent Service starting with Jr. the Assistant Manager. Professional, respectful, courteous and friendly. Very very good customer service. Every one of the staff said hello and goodbye when we left. I was very pleasantly surprised by the over all experience. The best customer service I have seen in Moses Lake. I am a General Manager day of a restaurant locally and customer service is the most important aspect of my job. To see a team excelling at it was uplifting. Thank you Jr and team!
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Moses lake customer
We pulled in right at closing time. They still serviced us with a smile and the same positive energy as if we were the first cus ...
We pulled in right at closing time. They still serviced us with a smile and the same positive energy as if we were the first customer of the day!
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Bill K
Things were allright
Things were allright
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JV
The cost of an oil change should not be $91 dollars. I understand it should cost money but not $91. I can get 3 oil changes from ...
The cost of an oil change should not be $91 dollars. I understand it should cost money but not $91. I can get 3 oil changes from the local dealer for $99. Bud Clary Ford, case you were wondering. I went to Valvoline expecting to pay a little more given how fast it gets done. I will wait at the dealership next time. If the oil cost 25 dollars since its synthetic, and you are charging a $100 an hour, I still should have only paid about $50 for an oil change.
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Barb W
Fast friendly service.i wait in my car, there is no waiting room
Fast friendly service.i wait in my car, there is no waiting room
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Megan
The man that greeted me was the most positive and friendly person I had ever seen. Very helpful and even complimented how clean ...
The man that greeted me was the most positive and friendly person I had ever seen. Very helpful and even complimented how clean the filter in my car was! Didn't feel pressured about anything and they were extremely efficient.
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Gary
Fast courteous service
Fast courteous service
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Customer A
Very nice staff. Very welcoming and kind!
Very nice staff. Very welcoming and kind!
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Jordan J
Was given a 3000 mile oil change sticker even though the oil was rated for 4-5k.
Was given a 3000 mile oil change sticker even though the oil was rated for 4-5k.
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LisaG
The gentleman that talked with about what I needed done and what I wanted to add was very nice and spike with me and not at like ...
The gentleman that talked with about what I needed done and what I wanted to add was very nice and spike with me and not at like some places do because I am a woman. I believe his name was Riley and he was friendly and answered my questions without showing and irritation when I changed about a few of my choices.
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Bob I.
The price is OK and the service was good but what really caught my attention was the fact that they had two trainees. The exper ...
The price is OK and the service was good but what really caught my attention was the fact that they had two trainees. The experienced staff treated the trainees with respect and provided clear instructions, and the trainees understood and learned. That's the kind of professionalism that gives customers confidence. The "product" is a lot more than oil, and this franchise has figured that out.
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Mary G
Very friendly. Especially BRANDON BROWN. He is very professional.
Very friendly. Especially BRANDON BROWN. He is very professional.
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Jeremy S.
Serving was exemplary and relatively expeditious. The workers were courteous as well as efficient at their job. Will be coming b ...
Serving was exemplary and relatively expeditious. The workers were courteous as well as efficient at their job. Will be coming back.
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Ihcteach
Fast friendly and thourough
Fast friendly and thourough
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Tc
The gentleman that helpped me was supper supper cool
The gentleman that helpped me was supper supper cool
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Mr. Dennis
Friendly and efficient service.
Friendly and efficient service.
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Sid G.
Very friendly and courteous and knowing what was needed
Very friendly and courteous and knowing what was needed
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C. Hicks
Services were performed in a timely manner and in a friendly but professional way. With the coupon I had I felt it was a fair pr ...
Services were performed in a timely manner and in a friendly but professional way. With the coupon I had I felt it was a fair price. I also appreciated not being pressured into buying other products.
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Richard b
One of the team members didn't show a lot experience on what he was doing.
One of the team members didn't show a lot experience on what he was doing.
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donna 777
The young man, Dalton has helped me on my last 2 or 3 oil changes. His personality is very enjoyable. He is super nice and infor ...
The young man, Dalton has helped me on my last 2 or 3 oil changes. His personality is very enjoyable. He is super nice and informative. He is a definite plus for your business here in Moses Lake.
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Leaf C
The staff is always friendly, and goes over exactly what they are doing, as well as exactly what I need. They are specific about ...
The staff is always friendly, and goes over exactly what they are doing, as well as exactly what I need. They are specific about anything you might need for your vehicle.
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ggf
I have been going to this shop for about a year and in each case, the manager recognizes me and addresses me directly. I live in ...
I have been going to this shop for about a year and in each case, the manager recognizes me and addresses me directly. I live in the country, so it is a 47 miles round trip, but worth it for the service and expertise provided by all the staff. They are courteous, knowledgeable, and understand my old truck. As a retired person on a limited income, the service and materials from this shop always saves me time and money. I have the whole family (3 cars and 1 truck) going to them for service. They appreciate me as a customer and you are lucky to have them representing you and your products. ggf
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Davithor
Very pro guys- military precision!
Very pro guys- military precision!
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Claudia
They always do a good job
They always do a good job
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KeithD
Everyone was very professional
Everyone was very professional
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Jazrey
The courtesy of the staff was outstanding!
The courtesy of the staff was outstanding!
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Leo V
Because is the best place to go for an oil change excellent service and trustworthy
Because is the best place to go for an oil change excellent service and trustworthy
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Iggie
The guys were great, very friendly and informative
The guys were great, very friendly and informative
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Monique sanchez
Great service !!
Great service !!
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Jina
Friendly, fast, professional service
Friendly, fast, professional service
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Anna
The workers were curdious and polite and I would recommend my friends and family to visit there 😊
The workers were curdious and polite and I would recommend my friends and family to visit there 😊
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Anonymous
staff was friendly,knowledgeable ,fast,and they all had a great attitude. they really seemed to enjoy their job
staff was friendly,knowledgeable ,fast,and they all had a great attitude. they really seemed to enjoy their job
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Majora Luna
Friendly staff, knowledgeable, prompt service.
Friendly staff, knowledgeable, prompt service.
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Delia
We had to wait a bit too long and the lady working there didn't no much of what was going on. But maybe she's new, I don't know ...
We had to wait a bit too long and the lady working there didn't no much of what was going on. But maybe she's new, I don't know. Thanks
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Anonymous
Staff was friendly and answered all my questions.
Staff was friendly and answered all my questions.
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JessA
The employers at the Valvoline were super friendly and I just enjoy my experience because of how friendly they were. They answe ...
The employers at the Valvoline were super friendly and I just enjoy my experience because of how friendly they were. They answered any questions I had and gave me some knowledge on things pertaining to my car.
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ab
professionalism, great team working there.
professionalism, great team working there.
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David
Service was done quickly, efficiently, and thoroughly.
Service was done quickly, efficiently, and thoroughly.
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Dawn B.
I always use Oil Can Henry's to get my oil change, they are a little expensive, but always very quick!!
I always use Oil Can Henry's to get my oil change, they are a little expensive, but always very quick!!
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AmeliaR
All the needs of my car at this visit were met in a timely and professional manner.
All the needs of my car at this visit were met in a timely and professional manner.
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klg
The promptness and efficiency started out great, but before the last check it appeared to me that I had been forgotten. I had t ...
The promptness and efficiency started out great, but before the last check it appeared to me that I had been forgotten. I had to ask how much longer it would be and then they performed the last check and got me headed out. Up until then it was quick and efficient.
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Redhat61
Very professional, and quick to respond.
Very professional, and quick to respond.
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Mflores
Competent Servicemanship
Competent Servicemanship
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Harry
Staff was polite and efficient. Facility was clean. Service and price acceptable.
Staff was polite and efficient. Facility was clean. Service and price acceptable.
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Anonymous
It's quick and efficient. N employees acknowledge you as soon as u pull in.
It's quick and efficient. N employees acknowledge you as soon as u pull in.
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KathyeT
I was in my car the entire time (which I liked) and could see all the work being done on my car. I was able to speak with a repr ...
I was in my car the entire time (which I liked) and could see all the work being done on my car. I was able to speak with a representative at any time as they were continually present.
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Andrew L
Courteous staff
Courteous staff
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Anonymous
Great inexpensive and wonderful customer service. Quick results and no pressure to buy extra things and staff great about answer ...
Great inexpensive and wonderful customer service. Quick results and no pressure to buy extra things and staff great about answering my queations.
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Laurie
Very professional team and very informative
Very professional team and very informative
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LaurenL
Great customer service!
Great customer service!
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soaplady
Just a easy great experience , fast
Just a easy great experience , fast
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Conk
Great experience, quick
Great experience, quick
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Barb W
Very professional and friendly, quick service
Very professional and friendly, quick service
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Nm
Fast and efficient. Great price with online coupon.
Fast and efficient. Great price with online coupon.
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jane
fast friendly service and knowledgeable employees
fast friendly service and knowledgeable employees
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Anonymous
For all of the reasons that I marked .This is customer service at its Best !🙂
For all of the reasons that I marked .This is customer service at its Best !🙂
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eak1
just a day where there were outside contractors working on the doors, yelling obsenities at each other
just a day where there were outside contractors working on the doors, yelling obsenities at each other
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B.M
The staff is always friendly, courteous, and the environment us a pleasure to be in. I wouldn't go anywhere else!
The staff is always friendly, courteous, and the environment us a pleasure to be in. I wouldn't go anywhere else!
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Sadie
Friendly staff, knowledgeable
Friendly staff, knowledgeable
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ML
Great price and discount for the work that was done. Service and staff were great
Great price and discount for the work that was done. Service and staff were great
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Anonymous
I liked that they did not have a waiting area, so I waited in my car. I also appreciate the transparency in every aspect1. the v ...
I liked that they did not have a waiting area, so I waited in my car. I also appreciate the transparency in every aspect1. the video camera under your hood and the pit so you can see everything. 2. the person talking to you watching what they do and catching almost mistakes and correcting them before they were an issue. 3. The detail of going over everything, even things they would need to send you elsewhere to repair.And last but not least. I was quoted a price on the phone. He matched my price to the best of his ability.
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Bctoys
I was surprised how quickly the service was performed and surprised that I stayed in the car while being serviced.
I was surprised how quickly the service was performed and surprised that I stayed in the car while being serviced.
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Sally L.
The staff was very professional and well versed in all the services they provide. The staff informed me my transmission oil was ...
The staff was very professional and well versed in all the services they provide. The staff informed me my transmission oil was black and should be bright pink. I did not feel pressured to have it changed, but I did make the decision for the change. They also had a special that week of 20% off which was an added bonus. I am a single female that would not have known my transmission oil needed changing on my own, so I was very thankful. They (staff) was very thorough and covered everything and answered my questions. They were all professionally dressed, friendly and when I asked when they had been bought out by Valvoline, they said they were very happy and that 5 managers came out from back east and trained them on the Valvoline way! Happy employees make happy customers.
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JJ Mtz
The communication between the tech upstairs and down stairs was point on and was quick to get it done.
The communication between the tech upstairs and down stairs was point on and was quick to get it done.
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Ali
I like the friendliness, and the speed and more that all the experiensia
I like the friendliness, and the speed and more that all the experiensia
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Mary Gonzalez
Over all l was unacknowledged right away.Had a question for manager. And he was very helpful. That meant a lot to me that he too ...
Over all l was unacknowledged right away.Had a question for manager. And he was very helpful. That meant a lot to me that he took the time to listen. And process. Wad amazingEven better Then. Even better Then Les Scwab
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briang
Great experience, as always. They were speedy and I appreciate the honesty.
Great experience, as always. They were speedy and I appreciate the honesty.
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Carolyn W
Because of the friendlyness, knowledge and fast service.
Because of the friendlyness, knowledge and fast service.
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Hiway262
One little detailThe guys put their belt buckles to the side so they won't scratch the paint. A small but thoughtful detail
One little detailThe guys put their belt buckles to the side so they won't scratch the paint. A small but thoughtful detail
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CarryR.
I am highly satisfied with my experience at this Valvoline Instant Oil Change shop because the team coordinates like a team. The ...
I am highly satisfied with my experience at this Valvoline Instant Oil Change shop because the team coordinates like a team. They communicate with each other, all hands on deck it seems, and I am in and out of there quickly which maximizes my time. I really appreciate how well everyone seems to get along at this shop, and I have been a return customer since years before re-branding to Valvoline. My lead took charge and introduced each member of the team and told me I could ask questions. I was informed of other services available and when my car needs them. I like this personal touch, and I love that I don't have to get out and I can be a part of the experience.
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Steven
The guys at Moses Lake are friendly, efficient and do the work well. Exactely what I would expect when paying for a service.
The guys at Moses Lake are friendly, efficient and do the work well. Exactely what I would expect when paying for a service.
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Diane C.
The tech's were friendly and explained everything that they were doing
The tech's were friendly and explained everything that they were doing
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M.K.S.
Because the technicians were very conscientious, courteous, and we trust the product to be consistently good. We didn't have to ...
Because the technicians were very conscientious, courteous, and we trust the product to be consistently good. We didn't have to wait at all in line and we really liked the attentiveness of the technicians.
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marolyn
Last time I was there they did alot more for the same amount of money
Last time I was there they did alot more for the same amount of money
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Veva
I get all my oil changes there and thevteam is slways courtious and friendly.
I get all my oil changes there and thevteam is slways courtious and friendly.
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Df
Staff is always friendly and explains everything.
Staff is always friendly and explains everything.
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Rita L
The manager, Brandon, knows how to hire and train his staff. I like going there due to his expertise and availability. Plus he ...
The manager, Brandon, knows how to hire and train his staff. I like going there due to his expertise and availability. Plus he has a great personality and talks to his customers. He is an outstanding asset to the business!! (And you can tell him I said so.)
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mlgh
This is my first car and my first oil change and service. I was a little shocked by the price. But overall was satisfied.
This is my first car and my first oil change and service. I was a little shocked by the price. But overall was satisfied.
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Spokane Steve
No waiting room and price was a little high
No waiting room and price was a little high
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Millie M
everyone was friendly and the service I received was the best.
everyone was friendly and the service I received was the best.
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T.V.
I was supposed to get a discount but they forgot and when reminded did not offer to fix
I was supposed to get a discount but they forgot and when reminded did not offer to fix
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Brianna
Everyone was very friendly amd helpful
Everyone was very friendly amd helpful
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Sara
Answered all my questions and very friendy and nice service!!
Answered all my questions and very friendy and nice service!!
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Eb
They were quick and efficient.
They were quick and efficient.
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Kathy J
It was quick, efficient, and done professionally, and I wasn't pushed for additional services.
It was quick, efficient, and done professionally, and I wasn't pushed for additional services.
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VaneidaP
I used to get my oil changed with Walmart and had a horrific experience to where my engine almost blew out because they left the ...
I used to get my oil changed with Walmart and had a horrific experience to where my engine almost blew out because they left the oil cap off. I was referred here by a friend and the manager Brandon made me feel as if I had been a customer for years! Everyone was so friendly and service was quick and made me feel very comfortable with the work they did!
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Tracy
Employees were very friendly and not pushy.
Employees were very friendly and not pushy.
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Sandy M
Kind of put off when they ask for your card keys to secure in a box. Do I look like I'm going to drive off during an oil change?
Kind of put off when they ask for your card keys to secure in a box. Do I look like I'm going to drive off during an oil change?
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JJunior
Just too long of a wait to get it. Several cars before me.
Just too long of a wait to get it. Several cars before me.
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Oly
THe customer is like no other. Very polite men!
THe customer is like no other. Very polite men!
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Social bug 🐜
Seems like a systematic process that they have down verbally in calling out, butdon't seem to be excited about their jobs
Seems like a systematic process that they have down verbally in calling out, butdon't seem to be excited about their jobs
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Wendy C.
They were fast and efficient and did everything I needed
They were fast and efficient and did everything I needed
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Bluesky
Prompt service. Handy location
Prompt service. Handy location
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Diane
I always go here and they are always courteous and polite. Brandon is always so helpful in answering any questions I may have.
I always go here and they are always courteous and polite. Brandon is always so helpful in answering any questions I may have.
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Moy Y
Just hot inside. Not their fault
Just hot inside. Not their fault
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ntea
The gentlemen I spoke to was very kind and let me know about the coupon. I believe his name is Adam?
The gentlemen I spoke to was very kind and let me know about the coupon. I believe his name is Adam?
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Michelle A.
The Staff were great and very helpful. I loved the cadence pattern of check and recheck that they did. My husband was a little p ...
The Staff were great and very helpful. I loved the cadence pattern of check and recheck that they did. My husband was a little paranoid but after being greeted and informed so thoroughly by the staff he came out confident. Good Job you won my husbands confidence!
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Abbeygirl
I've used the ML branch for years. Most of staff remembers me and my truck. I always come in between oil changes so the know p ...
I've used the ML branch for years. Most of staff remembers me and my truck. I always come in between oil changes so the know pretty much that I will need a quart added, if it's more the ask if I'be been traveling.
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CarolK
40 minute wait outside service center. Almost 10 minutes before being greeted & told how long the wait would be. Cost for the ...
40 minute wait outside service center. Almost 10 minutes before being greeted & told how long the wait would be. Cost for the gallon of synthetic blend almost 3 times auto store cost. Cost for the oil filter almost double. Cost for air filter almost double. With the high volume of business, the should not have to inflate prices this much.
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Sandra F.
Very friendly staff, explained what they were doing!!!
Very friendly staff, explained what they were doing!!!
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Mo
Quick, easy. I know it's done well, and I now also know I have a transmission leak, which I wouldn't have known otherwise
Quick, easy. I know it's done well, and I now also know I have a transmission leak, which I wouldn't have known otherwise
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Brandy M.
The employees were friendly and courteous.
The employees were friendly and courteous.
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Forrest Y
Your staff were very professional and I was greeted by at least four different members.
Your staff were very professional and I was greeted by at least four different members.
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mjflores5
Professionalism
Professionalism
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Spidershy
The price was a bit high
The price was a bit high
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Frances L.
The greeting when I arrive, letting me know they would be finished with the customer ahead of me shortly. The good attitude of t ...
The greeting when I arrive, letting me know they would be finished with the customer ahead of me shortly. The good attitude of the service people. The attention given to each thing they serviced. I was surprised to get that kind of service.My family recommend going there. Thank you for the good service.
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David P
Had a $19.99 Coupon but was not informed that a 0-20 oil was not covered. Looks like bait and switch.
Had a $19.99 Coupon but was not informed that a 0-20 oil was not covered. Looks like bait and switch.
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ChevyGuy
I had to use the new dexos 2 oil. Now my oil change for a basic 2012 Traverse is $80. Since when is a basic oil change $80
I had to use the new dexos 2 oil. Now my oil change for a basic 2012 Traverse is $80. Since when is a basic oil change $80
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Steph S.
Crew was very polite, quick and efficient
Crew was very polite, quick and efficient
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JacquieL
Everyone always seems to know what they're doing and they work together like a routine or something. Everyone seemed so happy to ...
Everyone always seems to know what they're doing and they work together like a routine or something. Everyone seemed so happy to be there. You could tell they like their job. They always smile and say ma'am.
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Leo V
Everything was awesome thank you
Everything was awesome thank you
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Smooth Hound Smith
If you want me to put highly satisfied then I feel the company should go far and beyond. You used to offer a newspaper to your c ...
If you want me to put highly satisfied then I feel the company should go far and beyond. You used to offer a newspaper to your customers which was good if they were waiting outside now they just wait.
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Jim
Friendly and courteous service
Friendly and courteous service
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98837
The gentlemen there are very efficient, knowledgeable & helpful. Great teamwork always. Super quick oil change & no complaints! ...
The gentlemen there are very efficient, knowledgeable & helpful. Great teamwork always. Super quick oil change & no complaints! :)
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Jamie Q
Everyone was nice, helpful, on task. I don't like the oil hand prints and drops left behind on our rig, other than that...I thin ...
Everyone was nice, helpful, on task. I don't like the oil hand prints and drops left behind on our rig, other than that...I think everything went good.
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MIKE E
FELT COMFORTABLE TALKING WITH THE FREINDLY STAFF!VERY INFOMATIVE AND PROFESSIONAL
FELT COMFORTABLE TALKING WITH THE FREINDLY STAFF!VERY INFOMATIVE AND PROFESSIONAL
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mamakelly
The staff was friendly and explained each procedure along the way. They appeared to know what they were talking about.
The staff was friendly and explained each procedure along the way. They appeared to know what they were talking about.
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HappyOilChangeFunTime
Super awesome fantastic happy fun time!!
Super awesome fantastic happy fun time!!
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Yvonne T.
y husband passed away in January this year..he had always taken care of oil changes on our vehicles....I went down there and tol ...
y husband passed away in January this year..he had always taken care of oil changes on our vehicles....I went down there and told them this was my first time and I didn't know much about it....they were all so kind and patient....I will definitely be going to the Valvoline to get my oil changed from here on out.....thank you....
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paul t
great service but the price of a oil change is high over a 100 dollars
great service but the price of a oil change is high over a 100 dollars
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Fireemtgirl28
More expensive then I pay my other mechanic
More expensive then I pay my other mechanic
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JT
Great service
Great service
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A.k.m
Brandon and Riley were both friendly and cheerful even though it was 100+ degrees outside. I will never get my oil changed anywh ...
Brandon and Riley were both friendly and cheerful even though it was 100+ degrees outside. I will never get my oil changed anywhere else.
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Rodney Harwood, Moses Lake, Wash.
I came in for an oil change, not to have something else pushed down my throat. I provided a coupon and it worked like it was sup ...
I came in for an oil change, not to have something else pushed down my throat. I provided a coupon and it worked like it was supposed to ... an oil change. I had filters and auto transmission fluid changed the previous time. So it was just change the oil and get out in 15 minutes for $35.
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Mama Jules
Even though it was over 100 degrees outside and in the bay, the employees were very friendly and professional. They did not pres ...
Even though it was over 100 degrees outside and in the bay, the employees were very friendly and professional. They did not pressure me to purchase additional items and worked as quickly as they could. I do think that they need fans or misters for the employees when it is this hot.
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Diana
They had checked my car and said everything was ok, and when a friend of mine who is a certified mechanic checked it he said tha ...
They had checked my car and said everything was ok, and when a friend of mine who is a certified mechanic checked it he said that it needed power steering fluid. It was empty and the workers from oil Henry's had reported on my reciept paper that it was ok. So i dont think ill be coming back it makes me wonder if they actually did change my oil.
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Leo V.
The nice welcome, the time, the service and the excellent job; everything was the best of service compare to other places Thank ...
The nice welcome, the time, the service and the excellent job; everything was the best of service compare to other places Thank you so much.
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Mattawa
Communication issues between workers caused some confusion on services requested.
Communication issues between workers caused some confusion on services requested.
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M. K. SMITH
The techs were quick & courteous. They listened to our concerns about something that bothered us at our last 2 visits to 2 diffe ...
The techs were quick & courteous. They listened to our concerns about something that bothered us at our last 2 visits to 2 different locations and fixed it.
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Gpat
Great service and quick!
Great service and quick!
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Matrix
Besides having recommended service it would be nice to have differentials and other areas of the car inspected. Like the oil bl ...
Besides having recommended service it would be nice to have differentials and other areas of the car inspected. Like the oil blot test.
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Barbe
They were very professional at all times.
They were very professional at all times.
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Steven
Quick, fair price, very open about costs and other services but not pushy
Quick, fair price, very open about costs and other services but not pushy
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Lindsay D
Wait time but I'm satisfied
Wait time but I'm satisfied
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chukar100
Great crew. Friendly and professional.
Great crew. Friendly and professional.
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Ray R
I thought the price was a little high considering a had my own oil and filters.
I thought the price was a little high considering a had my own oil and filters.
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myrna b.
just got the oil changed
just got the oil changed
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Kelli s
Great crew great service
Great crew great service
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Al in downtown
I was very satisfied,! don't understand why you are asking me that question. I have always been happy with these guys, no matte ...
I was very satisfied,! don't understand why you are asking me that question. I have always been happy with these guys, no matter who's name is on the marquee.
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ErikaS
The mechanics were very helpful and the convenience of the oil change was a plus!
The mechanics were very helpful and the convenience of the oil change was a plus!
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Jack
As usual, before the change over to a Valvoline station, i received prompt, courteous service. Jack
As usual, before the change over to a Valvoline station, i received prompt, courteous service. Jack
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Suzilu
They did not wash my windshield. They always have in the past.
They did not wash my windshield. They always have in the past.
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Dietsch
Great customer service and the job was done in a timely manner.
Great customer service and the job was done in a timely manner.
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Jerry b
Quick courteous service and have used valvoline since kid and am 70. Best product
Quick courteous service and have used valvoline since kid and am 70. Best product
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Freddy
Good service, and knowledgeable staff
Good service, and knowledgeable staff
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Luz L
I loved the service the representative was very friendly and suoer nice. I forgot my coupon at home and he said that was fine. H ...
I loved the service the representative was very friendly and suoer nice. I forgot my coupon at home and he said that was fine. He provided another one.
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Anonymous
No one is perfect!
No one is perfect!
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Nancy
We have had service here many times and always enjoy the friendly service.
We have had service here many times and always enjoy the friendly service.
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Rocky K
Customer service was excellent very proffesional
Customer service was excellent very proffesional
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Sara Gutierrez
Good group.very friendly and nice staff answered all my questions I had. Very fast service.. well be returning again as needed ...
Good group.very friendly and nice staff answered all my questions I had. Very fast service.. well be returning again as needed!
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Anonymous
With the coupon it was a good value.
With the coupon it was a good value.
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BrentT
Something was spilled on the exhaust, I'm assuming it was oil, and the car smoked and stunk for about twenty or thirty miles
Something was spilled on the exhaust, I'm assuming it was oil, and the car smoked and stunk for about twenty or thirty miles
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Patty T
Brad helped me after closing with an issue regarding my truck. He went above and beyond the call to fix a minor problem I had.
Brad helped me after closing with an issue regarding my truck. He went above and beyond the call to fix a minor problem I had.
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Miranda M
The customer service was amazing. Didn't feel like I was forced to buy anything extra. Everyone was super friendly and nice.
The customer service was amazing. Didn't feel like I was forced to buy anything extra. Everyone was super friendly and nice.
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Aespin4
The best experience I have had at any oil change location. It's nice to not have to sit in an awkward waiting room.
The best experience I have had at any oil change location. It's nice to not have to sit in an awkward waiting room.
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Thumbs
Professional demeanor, courteous, efficient, and they reset the oil service indicator.
Professional demeanor, courteous, efficient, and they reset the oil service indicator.
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DF
This was my first time getting my oil changed and i was really impressed with the thoroughness of them doing their job.
This was my first time getting my oil changed and i was really impressed with the thoroughness of them doing their job.
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Anonymous
Each young man was fast, efficient, friendly, and fun!
Each young man was fast, efficient, friendly, and fun!
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Tony
It was a in and out deal nice people was fast service
It was a in and out deal nice people was fast service
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Norene B.
They were very professional and kind. When I had gotten theee I had taken my dogs out to go to the bathroom. I didn't know but m ...
They were very professional and kind. When I had gotten theee I had taken my dogs out to go to the bathroom. I didn't know but my debit card had fallen out of my coat pocket, my service person (Dino, Moses Lake) went out to look where I had parked and found it and returned it to me.. he was a lifesaver and l truly appreciate the honesty and compassion he gave me and the great service.
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Stacie
They did a great job
They did a great job
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Satisfied Customer
The manager,Brandon, was very knowledgeable and explained things to me. This time I came in with a brand new vehicle that I just ...
The manager,Brandon, was very knowledgeable and explained things to me. This time I came in with a brand new vehicle that I just purchased and needed some questions answered. Brandon did an amazing job.
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Jpk
They did an excellent job and even taught me something
They did an excellent job and even taught me something
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Roberta H
It was fast and the staff were very friendly and answer all my questions. Plus took an interest in my day. Didn't pressure me to ...
It was fast and the staff were very friendly and answer all my questions. Plus took an interest in my day. Didn't pressure me to buy any extra service or parts.
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Dugzz
Friendly, Courteous staff. Knowledgeable.
Friendly, Courteous staff. Knowledgeable.
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Carrie M
I did regular oil changes when it was oil can henry now Valvoline. I really like the fact that I can drive in and have the tech ...
I did regular oil changes when it was oil can henry now Valvoline. I really like the fact that I can drive in and have the technicians check and top off fluids between oil changes. The people at this location in Moses Lake are very professional and friendly I feel confident that they will give me the best service.
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Jacquie L.
The workers were fast, very courteous, and informative. I miss the newspaper though. :)
The workers were fast, very courteous, and informative. I miss the newspaper though. :)
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KatieW
It was quick and staff was informative without being pushy.
It was quick and staff was informative without being pushy.
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AlmetaJ
It to me it was okay, I was happy with the over all experience & the svs but, to me it wasn't over the top to rate you and give ...
It to me it was okay, I was happy with the over all experience & the svs but, to me it wasn't over the top to rate you and give you a high satisfaction.
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Ozuna111
Always a clean and fast service
Always a clean and fast service
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hcuello
They had five guys working all different part of my truck from tire pressure, refilling my fluids and the guy at the computer te ...
They had five guys working all different part of my truck from tire pressure, refilling my fluids and the guy at the computer telling me the price and future recommendations.
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alan r.
staff was friendly and service was quick....this location is running much better since Valvoline took it over................... ...
staff was friendly and service was quick....this location is running much better since Valvoline took it over....................
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Diana Smith
CSR William, was so nice he did not pressure me at all. The only reason I went to OIL CAN HENRYS is because of GROUPON.. the las ...
CSR William, was so nice he did not pressure me at all. The only reason I went to OIL CAN HENRYS is because of GROUPON.. the last time I went was a year ago the kid that worked on me' convinced me to spend over 💯 dollars luckily it was around the 3rd of the month.. I'm on SSI disability was very disappointed. This time I asked William not to try to sell me any extras. Very pleased with him. Thank you' Diana M Smith
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happydriver
I have been there twice and both were very good. The first time I thought that I might have gotten the wrong price, but I have a ...
I have been there twice and both were very good. The first time I thought that I might have gotten the wrong price, but I have a lot going on and probable heard wrong. I called the help number and they were very helpful over the phone. I liked how both times they were very nice and respectful. All and all I know I will be going back thank you so much!
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Josh M.
Staff was great and very professional.
Staff was great and very professional.
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Brook L.
The staff was quick and friendly. I'll be coming back to get the flushing maintenance recommend by the supervisor soon.
The staff was quick and friendly. I'll be coming back to get the flushing maintenance recommend by the supervisor soon.
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Anonymous
Price was high. But similar to other places.
Price was high. But similar to other places.
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John-L
Great service. Pulled in and ate my lunch and the service team was completed before I finished my lunch.
Great service. Pulled in and ate my lunch and the service team was completed before I finished my lunch.
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Sel
I got in right away everyone showed wonderful customer service and explained everything and what needed to be done and what coul ...
I got in right away everyone showed wonderful customer service and explained everything and what needed to be done and what could wait to be done
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Ninja
No waiting room.
No waiting room.
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NatM
The staff greeted me with very friendly smiles, they communicated well, worked quickly and efficiently on my services. I really ...
The staff greeted me with very friendly smiles, they communicated well, worked quickly and efficiently on my services. I really appreciated how quickly I was in and out!
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Chuck B
I have been treated very well each time I have visited
I have been treated very well each time I have visited
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Alan b
The manager was very informative and did not try to oversell me any products or services. My repeat business was very important ...
The manager was very informative and did not try to oversell me any products or services. My repeat business was very important to him.
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Bill D
Everyone was easy to understand. Most efficient oil change I have ever had.
Everyone was easy to understand. Most efficient oil change I have ever had.
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SueJ
JR was very polite and informative.
JR was very polite and informative.
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Gary S
I was told to return to them if I needed any fluids topped off. In addition, I needed a windshield wiper blade so I got a ...
I was told to return to them if I needed any fluids topped off. In addition, I needed a windshield wiper blade so I got a price on them. Since they were fairly costly $20 each I just replaced the one that was defective. They topped off 3 different fluid levels for me and replaced the windshield wiper blade all within 15 minutes. Since it was a rainy day I was able to test my windshield wipers right away and was so surprised at how good the new one was working that I decided that when I return for my next oil change, which will be within the month, that I will get the other one replaced as well so that both of them are new. Just want to restate as I did in this survey that the crew was friendly, helpful and very professional during my whole visit with my car and I would have no trouble telling others about how I am treated there and the overall satisfaction I have with their products and service. Thank you very much!
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Linda J
The staff was friendly, knowledgeable and efficient.
The staff was friendly, knowledgeable and efficient.
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Lauren M
Brandon & all staff were very professional & courteous. I felt informed about options, what was going on & things my vehicle wil ...
Brandon & all staff were very professional & courteous. I felt informed about options, what was going on & things my vehicle will need in the coming months. I felt that I was treated with respect & felt very comfortable with their knowledge & ability.
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Ali A
The staff was very awesome. I was in a hurry and the associate, I asked if he could just check the oil as i was in a hurry and ...
The staff was very awesome. I was in a hurry and the associate, I asked if he could just check the oil as i was in a hurry and would come back another day. He checked the oil and did not recommend for me to drive about 100 miles away. He checked my car and it needed an oil change as it was a couple of quarts shorts. I believe he saved my day and my car. Sometimes we hurry thru life and its associates like the ones who work at Valvoline who save our day and our cars. Thank You so much guys. You all rock.
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