Moses Lake

The staff were very friendly, and very helpful. On this instance, I needed an air filter changed. They were out of stock, but of ...

The staff were very friendly, and very helpful. On this instance, I needed an air filter changed. They were out of stock, but offered to run over to the adjacent O'Reily's to grab one for my vehicle. These guys went above and beyond for my service. They also replaced my windshield wiper for me (which I provided), with much swiftness.

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I like that what I need done is done fast and efficiently.

I like that what I need done is done fast and efficiently.

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Pulled in. I was on boarded in moments. Crew was very second nature routine and extremely safe and well coordinated to perform t ...

Pulled in. I was on boarded in moments. Crew was very second nature routine and extremely safe and well coordinated to perform the work. Totally professional

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Friendly service, and showed us all the parts that they took off, affordable price and the employees were friendly, and knew w ...

Friendly service, and showed us all the parts that they took off, affordable price and the employees were friendly, and knew what they were doing we would recommend our friends in Bring are their cars to them

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They are always quick and efficient. I like that it’s always familiar faces when I pull in, it helps develop a trust. I haven’t ...

They are always quick and efficient. I like that it’s always familiar faces when I pull in, it helps develop a trust. I haven’t seen the bigger guy in a couple visits, I hope he’s still there.

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I was satisfied.

I was satisfied.

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Staff is friendly and knowledgeable, the service was prompt and there was no high pressure to preform perform additional service ...

Staff is friendly and knowledgeable, the service was prompt and there was no high pressure to preform perform additional services.

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The staff are always fast, efficient, and friendly. They cleared my maintenance required light for me as well as interesting me ...

The staff are always fast, efficient, and friendly. They cleared my maintenance required light for me as well as interesting me in a new air filter. I am never disappointed when visiting this location.

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They could be friendlier

They could be friendlier

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Super fast and friendly service. Also, very knowledgeable of the specific oil that was needed for our vehicle without us saying ...

Super fast and friendly service. Also, very knowledgeable of the specific oil that was needed for our vehicle without us saying anything. I like that!!

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Very friendly and answered all my questions and serves were amazing..amazing staff..!!!

Very friendly and answered all my questions and serves were amazing..amazing staff..!!!

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Prompt service, explanation of what was happening. Friendly staff.

Prompt service, explanation of what was happening. Friendly staff.

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This location has always serviced my pickup and has done a wonderful job.

This location has always serviced my pickup and has done a wonderful job.

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Very informative of the services that i needed

Very informative of the services that i needed

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Quick and efficient and my car is running great

Quick and efficient and my car is running great

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The people that work there are so friendly and every time I go there they’ll answer any questions I have about my car (that they ...

The people that work there are so friendly and every time I go there they’ll answer any questions I have about my car (that they know). Just a great atmosphere.

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Great overall

Great overall

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it was quick and very good

it was quick and very good

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No way to tell if the vehicle in the bay in front of you is receiving more than an oil change and taking longer. And the service ...

No way to tell if the vehicle in the bay in front of you is receiving more than an oil change and taking longer. And the service crew is not equipped to service certain makes of engine cooling systems, suggesting a dealer instead.

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fast and friendly

fast and friendly

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the guys are always respectful and courteous. this has been my place of service ever since I moved to Moses lake.

the guys are always respectful and courteous. this has been my place of service ever since I moved to Moses lake.

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Fast knowledgeable staff friendly

Fast knowledgeable staff friendly

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John and Steven were very friendly. Answering questions and helping us with the groupon we had. The manager helped John figure i ...

John and Steven were very friendly. Answering questions and helping us with the groupon we had. The manager helped John figure it out. Very friendly and professional experience, it was quick too! Thanks guys!

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The services that came with the oil change should have just been done. Instead, they asked me if I wanted everything checked.

The services that came with the oil change should have just been done. Instead, they asked me if I wanted everything checked.

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No upsale

No upsale

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I was in and out treated with respect and was not pressured to fix other things which need to be taken care of and was told and ...

I was in and out treated with respect and was not pressured to fix other things which need to be taken care of and was told and given.the paperwork so I won't forget to stay on top of it. VALVOLINE YOU ROCK THANK YOU

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It’s an oil change.

It’s an oil change.

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It was quick, thorough, and the staff was all very friendly and confident.

It was quick, thorough, and the staff was all very friendly and confident.

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It was fast and quick to the point in getting the oil changed. I liked how the employee was worried about the customers' wait.

It was fast and quick to the point in getting the oil changed. I liked how the employee was worried about the customers' wait.

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Easy in easy out and easy to work with staff

Easy in easy out and easy to work with staff

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It was an easy fast experience and I like that there were multiple techs working on my vehicle the same day and the fact that I ...

It was an easy fast experience and I like that there were multiple techs working on my vehicle the same day and the fact that I won’t have to keep records and remember when the next services need to be done.

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Friendly service, no pressure in getting added features, very quick

Friendly service, no pressure in getting added features, very quick

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Quick and smooth. Have been going for years! Will keep going. Employees are always nice and seem to be happy all the time

Quick and smooth. Have been going for years! Will keep going. Employees are always nice and seem to be happy all the time

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Everyone is friendly. They are efficient. They don’t play around. Customer service is great

Everyone is friendly. They are efficient. They don’t play around. Customer service is great

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I had never before been to this shop/ garage and appreciated being told exactly what to expect.

I had never before been to this shop/ garage and appreciated being told exactly what to expect.

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The staff is always pleasant and knowledgeable.

The staff is always pleasant and knowledgeable.

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They were very happy and they talked to me all the time I was there.I wish them a happy Christmas and new year. They wish a safe ...

They were very happy and they talked to me all the time I was there.I wish them a happy Christmas and new year. They wish a safe drive and happy holiday

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good service, friendly staff

good service, friendly staff

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great service

great service

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efficient, easy in and out.

efficient, easy in and out.

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Fast and easy

Fast and easy

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Friendly service and knowledgeable

Friendly service and knowledgeable

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The staff was polite and very curdious to me and I will recommend them to my family anytime and always 😀

The staff was polite and very curdious to me and I will recommend them to my family anytime and always 😀

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Friendly, prompt, quality service

Friendly, prompt, quality service

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Job was done quickly.

Job was done quickly.

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When I went in for my next oil change, I was in right away with no wait. The oil change was done, the tire pressure was complete ...

When I went in for my next oil change, I was in right away with no wait. The oil change was done, the tire pressure was completed and all the expections on the car was talked about, at all ends it lasted about 10 min. Glad it went well and quick! That’s what I like, good customer service!

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I get well informed on my vehicles services.

I get well informed on my vehicles services.

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Your team was very professional and explained everything clearly so I knew exactly what I was getting done and the price...I wil ...

Your team was very professional and explained everything clearly so I knew exactly what I was getting done and the price...I will come back to that service center...GREAT JOB !!!

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I always come here for oil changes and minor repairs, unless I don't, then I go somewhere else!

I always come here for oil changes and minor repairs, unless I don't, then I go somewhere else!

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♥️ Thanks fellas

♥️ Thanks fellas

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The staff was very friendly and helped me out in a professional and timely manner.

The staff was very friendly and helped me out in a professional and timely manner.

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Work is done quickly, & customer service reps are always pleasent & knowledgeable

Work is done quickly, & customer service reps are always pleasent & knowledgeable

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they all did a great job

they all did a great job

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Quick and efficient

Quick and efficient

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It was fast and friendly seevice

It was fast and friendly seevice

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there were all kind got done what they were suppost to do.

there were all kind got done what they were suppost to do.

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Associates were courteous. Service was prompt.

Associates were courteous. Service was prompt.

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I just love being able to get an oil change so fast. I also like that if something else is needed, it is brought to my attentio ...

I just love being able to get an oil change so fast. I also like that if something else is needed, it is brought to my attention, but not pressured to do it.

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Your people are good, I understand the need to sell extra services and they do a good job without annoying me. I think the costs ...

Your people are good, I understand the need to sell extra services and they do a good job without annoying me. I think the costs are a bit high for an oil change but I always go back

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GREAT STAFF. THE MANAGER OR SUPERVISOR WAS AWESOME. THANKS AGAIN

GREAT STAFF. THE MANAGER OR SUPERVISOR WAS AWESOME. THANKS AGAIN

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Employees are very friendly and explain what they are doing to service my vehicle or concerns.

Employees are very friendly and explain what they are doing to service my vehicle or concerns.

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My expectations are very high with me satisfied is a good thing

My expectations are very high with me satisfied is a good thing

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They took to long

They took to long

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New crew seemed not sure what do at times as in what they were trying to tell me about my car. They didn't really walk thru with ...

New crew seemed not sure what do at times as in what they were trying to tell me about my car. They didn't really walk thru with me on what were doing to my car.

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It was a good experience.

It was a good experience.

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got in and out quickly

got in and out quickly

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Rafael, Manuel, and John were all very helpful and kind.

Rafael, Manuel, and John were all very helpful and kind.

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Extremely great service. It was a long wait before being service because some hose broke under bay 1 and we had to wait around 4 ...

Extremely great service. It was a long wait before being service because some hose broke under bay 1 and we had to wait around 45 minutes. But other than that the service was amazing as usual.

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I was highly satisfied because I know that we can wait in our vehicle while getting an oil change. I could keep my children buck ...

I was highly satisfied because I know that we can wait in our vehicle while getting an oil change. I could keep my children buckled and contained during this time. The amount of time taken to get an oil change is the best because I don't need to keep my children entertained during this time.

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Buen servicio gracias

Buen servicio gracias

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I got taken right into the bay on arriving. As soon as I parked and turned my car off the hood was up, and the techs were workin ...

I got taken right into the bay on arriving. As soon as I parked and turned my car off the hood was up, and the techs were working their magic. It took about 10-15 minutes. In, out, and friendly staff.

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Everything was great, given the coupon immediately, staff was super friendly. Just extremely disappointed in the price asked to ...

Everything was great, given the coupon immediately, staff was super friendly. Just extremely disappointed in the price asked to pay for the cabin filter.... Felt like I was getting gouged. They wanted 39.99 for a $12 part :-(

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Every time I come in they have great service great customers greeting tell me what's wrong with the vehicle insurance me if I wo ...

Every time I come in they have great service great customers greeting tell me what's wrong with the vehicle insurance me if I would like to invest into today and I told him no thank you not today but like alright not a problem you can come back anytime and I ask is it okay if I come next time no pressure just wonderful wonderful service

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The customer service was great. All the guys and the one lady there were all so nice and super friendly. I think that alone ma ...

The customer service was great. All the guys and the one lady there were all so nice and super friendly. I think that alone made the experience great. I love the videos on the screen of what they tell you is recommended that your car should have done. Super imformative!

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The gentleman helping, Rafael, was very polite and curtious.

The gentleman helping, Rafael, was very polite and curtious.

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Staff was friendly, but the price has gone up way too much. It’s convenient, but it’s not worth the price I’m paying. I drive th ...

Staff was friendly, but the price has gone up way too much. It’s convenient, but it’s not worth the price I’m paying. I drive thousands of miles a month and can’t afford to pay $100 for an oil change.

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Don’t have a specific reason . Time will tell

Don’t have a specific reason . Time will tell

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I Love this Valvoline Store! The employees are all super nice and a ton of FUN! I'm on the road all the time and trust them to ...

I Love this Valvoline Store! The employees are all super nice and a ton of FUN! I'm on the road all the time and trust them to keep me on the road! ThankYou for having such an awesome TEAM!

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I got the assist manager who is outgoing and very clear about all the services.

I got the assist manager who is outgoing and very clear about all the services.

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Overall professional and explained service

Overall professional and explained service

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Fast,courteous service.

Fast,courteous service.

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All of the staff I interacted with (3) were super friendly and courteous, as they always are. I never get hesitant coming to thi ...

All of the staff I interacted with (3) were super friendly and courteous, as they always are. I never get hesitant coming to this location. Great staff, customer service, and oil change!

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They educated me but didn’t pressure me to upgrade.

They educated me but didn’t pressure me to upgrade.

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Quick service, good product, convenient

Quick service, good product, convenient

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was not a oil change

was not a oil change

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Professional service

Professional service

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Pleasant professionals

Pleasant professionals

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Very courteous and professional

Very courteous and professional

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They employees were all amazing. They listened to what I wanted and didn’t try to convince me otherwise.

They employees were all amazing. They listened to what I wanted and didn’t try to convince me otherwise.

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The service was great but after 3 days and 300 miles I am still smelling oil burn off on the engine, so I am thinking there was ...

The service was great but after 3 days and 300 miles I am still smelling oil burn off on the engine, so I am thinking there was a lot spilled.

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I liked how I can sit in car and see everyone

I liked how I can sit in car and see everyone

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Friendly staff, worked like a well oiled machine, pun intended. Very professional. 5 stars.

Friendly staff, worked like a well oiled machine, pun intended. Very professional. 5 stars.

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I received a service I needed and wanted from a staff that appeared to be professional in their approach. I was completely satis ...

I received a service I needed and wanted from a staff that appeared to be professional in their approach. I was completely satisfied with their service and will be back when the mileage rolls around again. The business plan is outstanding and shows that it is successful.

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They did what they said they would do. I know that isn't a very high bar to clear, but in this day and age doing what you say i ...

They did what they said they would do. I know that isn't a very high bar to clear, but in this day and age doing what you say is an unexpected surprise.

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The thoroughness and efficiency was much appreciated because of my cramped schedule.

The thoroughness and efficiency was much appreciated because of my cramped schedule.

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We got in a bay right away and we were serviced quickly.

We got in a bay right away and we were serviced quickly.

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Fast friendly service and great people

Fast friendly service and great people

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The crew is always positive and very helpful with everything!

The crew is always positive and very helpful with everything!

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I was greeted with friendly faces and everyone seemed to enjoy there job and they had great customer service. Brandon the assist ...

I was greeted with friendly faces and everyone seemed to enjoy there job and they had great customer service. Brandon the assistant manager was amazing and took me through each step. He did a wonderful job

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It was good service. But not outstanding. I will most likely return

It was good service. But not outstanding. I will most likely return

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Very knowledgeable and super friendly

Very knowledgeable and super friendly

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good service

good service

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Quick and courteous service.

Quick and courteous service.

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They were fast and efficient. They've done oil changes on all of my vehicles for a couple years now.

They were fast and efficient. They've done oil changes on all of my vehicles for a couple years now.

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I was in and out quickly and I like that!

I was in and out quickly and I like that!

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Because it was quick and I was on my way!!

Because it was quick and I was on my way!!

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The staff did an excellent job in getting my service done. The manager Brandon was very personable and made my visit there easy ...

The staff did an excellent job in getting my service done. The manager Brandon was very personable and made my visit there easy and welcoming.

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Just average. Your recommended services based on milage as per the oem are not what is recommended by the manufacturer as I was ...

Just average. Your recommended services based on milage as per the oem are not what is recommended by the manufacturer as I was told. I had my owners manual to prove it.

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Buen servicio gracias

Buen servicio gracias

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Fast,friendly, efficient staff. Clean and fresh building, no messy equipment about. Staff like each other

Fast,friendly, efficient staff. Clean and fresh building, no messy equipment about. Staff like each other

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Great service, fast, friendly staff

Great service, fast, friendly staff

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the price of oil changes these days are outrageous. My oil change with a air filter was $110.00!just for a oil change!!

the price of oil changes these days are outrageous. My oil change with a air filter was $110.00!just for a oil change!!

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Everyone was kind and courteous! Very knowledgeable!

Everyone was kind and courteous! Very knowledgeable!

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The attendant was super friendly and seemed very honest!!

The attendant was super friendly and seemed very honest!!

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Great service from the technicians

Great service from the technicians

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I am always happy with the service I get in Moses Lake, WA. They are always very friendly and if there is a wait, they let me ...

I am always happy with the service I get in Moses Lake, WA. They are always very friendly and if there is a wait, they let me know approximate time I may have to wait, and it is usually faster than they predict.

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The employees were very friendly and nice. While waiting to pull in a employee came out and checked my lights an turn signals, w ...

The employees were very friendly and nice. While waiting to pull in a employee came out and checked my lights an turn signals, which helped speed up the process once I was inside. That was very good. They were fast but very efficient.

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It’s was too hot. I had two kids in the car and they were sweating it was so hot while getting the oil change.

It’s was too hot. I had two kids in the car and they were sweating it was so hot while getting the oil change.

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The people are so friendly and very informative. Always do their best to make it a great experience.

The people are so friendly and very informative. Always do their best to make it a great experience.

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The price was too high for the service

The price was too high for the service

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Was happy to be in and out with a quickness

Was happy to be in and out with a quickness

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Only has to do with the pricing , it just seems a bit high to me for a 10-15 minute service. otherwise the staff is excellent.

Only has to do with the pricing , it just seems a bit high to me for a 10-15 minute service. otherwise the staff is excellent.

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Very professional and fast! I have personal and business vehicles and I always go to Valvoline

Very professional and fast! I have personal and business vehicles and I always go to Valvoline

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They met my expections.

They met my expections.

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just over nice people and polite

just over nice people and polite

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Great service and exceptional teamwork

Great service and exceptional teamwork

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Not sure. Knowledge on hybrids was lacking.

Not sure. Knowledge on hybrids was lacking.

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They were very efficient with their time and took the time to answer any questions I had. Also helped me reset my oil change not ...

They were very efficient with their time and took the time to answer any questions I had. Also helped me reset my oil change notification on my dash board.

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I wasn’t pressured to buy more stuff. I like that they asked me and I get to say yes or no. There was no one there at the time ...

I wasn’t pressured to buy more stuff. I like that they asked me and I get to say yes or no. There was no one there at the time so Brandon put four people on or under my car. 12 minutes in and out. Are used to go to Walmart but they are so unprofessional and never have a smile on their face.

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The employees are quick and efficient and polite and attentive and they do their job and they get it done and you're out that's ...

The employees are quick and efficient and polite and attentive and they do their job and they get it done and you're out that's where I always go and will always continue to go to get my oil changes cuz they're the best

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good value, quick service, know what they are doing..

good value, quick service, know what they are doing..

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Friendly, very knowledgeable, seems very experienced.Customer friendly. I was visiting Moses Lake and I live in Walla Walla. ...

Friendly, very knowledgeable, seems very experienced.Customer friendly. I was visiting Moses Lake and I live in Walla Walla. I will ide either place next time.

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All services we great!!

All services we great!!

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Very good experience, very nice, awesome job!

Very good experience, very nice, awesome job!

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The Manager Brandon Is Always Friendly Along With The Rest Of The Staff. They're All Knowledgeable In Their Field Of Work And Re ...

The Manager Brandon Is Always Friendly Along With The Rest Of The Staff. They're All Knowledgeable In Their Field Of Work And Represent The Company On A Professional Manner. I Was In & Out In A Timely Manner. We Have About 15 Vehicles And I Can Take My Vehicles To Be Serviced Anywhere I Choose Valvoline ( Oil Can Henry's ) Because I've Always Had Great Service.

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Its just done right.

Its just done right.

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In the past when it was "Oil Can Henry" I was pushed very hard to have other services done. And almost felt guilty if I didn't ...

In the past when it was "Oil Can Henry" I was pushed very hard to have other services done. And almost felt guilty if I didn't have it done. I wasn't pushed this time which made for a much less stressful visit. When I do need other services other than an oil change, I will go to Valvoline Instant Oil Change. Not pushing me, makes me less fearful and more likely to go back for other services.

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very friendly and informative staff and they tried their best to get me the best discount on extra service i needed

very friendly and informative staff and they tried their best to get me the best discount on extra service i needed

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It was fast and easy!

It was fast and easy!

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Great service

Great service

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My wait time wasn't bad, and the techs were knowledgeable

My wait time wasn't bad, and the techs were knowledgeable

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Knowledge, experience and service

Knowledge, experience and service

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Quick turnaround, friendly staff, asked the right questions but weren't overbearing.

Quick turnaround, friendly staff, asked the right questions but weren't overbearing.

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I like the fact that you can see what is being done to your car from the cameras and how the team communicate with eachother and ...

I like the fact that you can see what is being done to your car from the cameras and how the team communicate with eachother and with the customer. By far the best visit ive had.

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Got in and out quickly

Got in and out quickly

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Quick friendly service. Additional checks done saving me time. Ability to change needed drain plug on site. Amazing!

Quick friendly service. Additional checks done saving me time. Ability to change needed drain plug on site. Amazing!

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Fast dependable service, friendly crew,we trust Valvolene products

Fast dependable service, friendly crew,we trust Valvolene products

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Compare to my previous visit to auto metrics which is done the street of this valvoline, the service I received was quick and ou ...

Compare to my previous visit to auto metrics which is done the street of this valvoline, the service I received was quick and outstanding! I will definitely be returning to valvoline for all my oil changes.

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Did not provide me details of the prices of their products (oil choices)

Did not provide me details of the prices of their products (oil choices)

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Staff was efficient and courteous.

Staff was efficient and courteous.

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Knowledgeable staff and quick service

Knowledgeable staff and quick service

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Staff friendly did and good quick job!

Staff friendly did and good quick job!

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I am satisfied that the service checklist met my needs.

I am satisfied that the service checklist met my needs.

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Time in the shop was in excess of 30 min, not sure if they had issues with some of the work being done.

Time in the shop was in excess of 30 min, not sure if they had issues with some of the work being done.

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I've been using this facility for several years and they seem thorough and friendly.

I've been using this facility for several years and they seem thorough and friendly.

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I had asked to have certain oils checked for me and they where checked right away and was not charged like other places do.

I had asked to have certain oils checked for me and they where checked right away and was not charged like other places do.

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Always friendly, professional and pleasant.

Always friendly, professional and pleasant.

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no problems , only give those kind of ratings, that go above and beyond a normal service. Staff was prompt ,courtesy and pleasan ...

no problems , only give those kind of ratings, that go above and beyond a normal service. Staff was prompt ,courtesy and pleasant . will be back.

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I was satisfied. I don't like the bar used to keep my hood open. It opens it too far and could damage the hydraulic parts. Prici ...

I was satisfied. I don't like the bar used to keep my hood open. It opens it too far and could damage the hydraulic parts. Pricing to basic oil change is expensive.

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Good service

Good service

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They were very polite and did everything they were supposed to!

They were very polite and did everything they were supposed to!

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The staff was professional and direct in dealing with me. They explained services that were recommended but did not pressure me ...

The staff was professional and direct in dealing with me. They explained services that were recommended but did not pressure me in any way to purchase. After agreeing to several of the additional services the staff worked quickly and efficiently to complete the tasks.The staff was even helpful in directing me to a local car wash!

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Service was quick and representatives were friendly.

Service was quick and representatives were friendly.

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Everyone was super nice and friendly and courteous.

Everyone was super nice and friendly and courteous.

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Attendants are friendly and knowledgeable

Attendants are friendly and knowledgeable

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It seemed to be a thorough check on the maintenance that was needed.

It seemed to be a thorough check on the maintenance that was needed.

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I always feel like they talk to me like I know nothing about my own vehicle

I always feel like they talk to me like I know nothing about my own vehicle

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It could have used a waiting room, but the assistant manager Brandon was a great guy

It could have used a waiting room, but the assistant manager Brandon was a great guy

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With all that you get in service and how friendly the employees are the payment and visit is very worth it. I went here for my f ...

With all that you get in service and how friendly the employees are the payment and visit is very worth it. I went here for my first oil change and have continued going since.

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The service was lightning quick, everyone was extremely knowledgeable and courteous and they worked together like a well oiled m ...

The service was lightning quick, everyone was extremely knowledgeable and courteous and they worked together like a well oiled machine, communicating with one another very well to get the job done efficiently. Great team work!

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Been going to you guys for years. Never have any complaints or problem. Usually pretty quick too.

Been going to you guys for years. Never have any complaints or problem. Usually pretty quick too.

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Not sure

Not sure

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Oil can Henerys. Has serviced my pickup since I bought it 3 years ago. I have no desire to go any were else.

Oil can Henerys. Has serviced my pickup since I bought it 3 years ago. I have no desire to go any were else.

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Employees smiled and looked me in the eyes

Employees smiled and looked me in the eyes

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Friendly and knowledgeable staff

Friendly and knowledgeable staff

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I was pressured many times to purchase additional services and products. This was one of the worst instances of this kind of pr ...

I was pressured many times to purchase additional services and products. This was one of the worst instances of this kind of pressure that I've experienced--very unpleasant.

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Brandon is always willing to explain what is needed and why. He is clear about the details and is always kind, respectful, and ...

Brandon is always willing to explain what is needed and why. He is clear about the details and is always kind, respectful, and thorough.

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They are always friendly and we have never had an issue there

They are always friendly and we have never had an issue there

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They made sure that i could understand what they were doing, and what should be done, in the future.

They made sure that i could understand what they were doing, and what should be done, in the future.

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This location was much faster service than the East Wenatchee franchise.

This location was much faster service than the East Wenatchee franchise.

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Very professional crew!

Very professional crew!

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They seem to know what they are doing. I never have any problems after a visit. It's worth the$$$.

They seem to know what they are doing. I never have any problems after a visit. It's worth the$$$.

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Great staff the service was quick and enjoyable

Great staff the service was quick and enjoyable

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Great service, easy to understand what maybe needed done for my car. Looked like the people that work there do enjoy their job!!

Great service, easy to understand what maybe needed done for my car. Looked like the people that work there do enjoy their job!!

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Technicians were respectful and courteous. Definitely meant to provide good customer service and quality products. Used two-st ...

Technicians were respectful and courteous. Definitely meant to provide good customer service and quality products. Used two-stage fuel system cleaning for first time. Technician explained that there would be a momentary episode a few minutes after completion that would discharge the cleaned carbon residue. It did, and it was a very good thing I was expecting it.

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Friendly staff, made clear what was avaliable, quick servixe

Friendly staff, made clear what was avaliable, quick servixe

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Service was efficient, courteous, and the personnel were willing to check the condition of my serpentine belt in addition to the ...

Service was efficient, courteous, and the personnel were willing to check the condition of my serpentine belt in addition to the usual procedure of checking all fluids. They also checked the air pressure in my tires and set the pressure at the level I requested. I was in and out in about 12 minutes.

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Not required to exit my vehicle, can watch all that is being done to my vehicle on camera!

Not required to exit my vehicle, can watch all that is being done to my vehicle on camera!

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The hole team showed great team work. Asked the right questions and answered any question I had.

The hole team showed great team work. Asked the right questions and answered any question I had.

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Quick and easy service. Friendly employees.

Quick and easy service. Friendly employees.

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Employees seemed all be engaged and friendly

Employees seemed all be engaged and friendly

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Always friendly and fast.

Always friendly and fast.

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Pressure to buy services that were not needed

Pressure to buy services that were not needed

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Great service, they were quick and friendly.

Great service, they were quick and friendly.

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Con veance

Con veance

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Employees are friendly and polite. I feel that they check my car thoroughly.

Employees are friendly and polite. I feel that they check my car thoroughly.

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Very Profesional and quick.

Very Profesional and quick.

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so fast and friendly. very helpful.

so fast and friendly. very helpful.

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great people, and friendly.

great people, and friendly.

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They did exactly what I requested and were very professional in doing so. I will be back in the future.

They did exactly what I requested and were very professional in doing so. I will be back in the future.

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Your employee Brandon was a very helpful and polite person the rest of them I didn't get all names but I recommended Valvoline ...

Your employee Brandon was a very helpful and polite person the rest of them I didn't get all names but I recommended Valvoline to all my family and

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The staff was fast and knew what they were doing . The whole thing went smooth and I was out and on my way

The staff was fast and knew what they were doing . The whole thing went smooth and I was out and on my way

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Expensive!

Expensive!

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Sometimes I just need my oil changed and not a bunch of updates. Other times I need wipers or a filter. I appreciate the guys no ...

Sometimes I just need my oil changed and not a bunch of updates. Other times I need wipers or a filter. I appreciate the guys not finding ways to jack the price

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Everyone was very efficient and I expected a wait as it was one of the first nice weekend days this spring.

Everyone was very efficient and I expected a wait as it was one of the first nice weekend days this spring.

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The staff made me feel welcomed.

The staff made me feel welcomed.

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Friendly, professional and quick service. That's all I need in a service provider, they hit it spot on in this department.

Friendly, professional and quick service. That's all I need in a service provider, they hit it spot on in this department.

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I was pleasantly surprised how quick the service was and they let me view the dip stick and filter upon completion of the work. ...

I was pleasantly surprised how quick the service was and they let me view the dip stick and filter upon completion of the work. With the coupon, this was a tremendous value to me.

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Very helpful and fast service.

Very helpful and fast service.

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I could have used the lesser expensive oil instead. The one they used was for newer vehicles. I found found that out afterward ...

I could have used the lesser expensive oil instead. The one they used was for newer vehicles. I found found that out afterwards.

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Customer service was done with excellents

Customer service was done with excellents

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This was by far the best experience ive ever had with an oil change. They were prompt and very clear when communicating prices a ...

This was by far the best experience ive ever had with an oil change. They were prompt and very clear when communicating prices and services. There was hardly any wait and they seemed to truly care about ensuring i had all my questions answered. They provided great customer service and i was never pressured until paying for extra. I feel the service on my car was far above my expectations for a totally reasonable price.

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All the ppl were very nice and they told me exactly what they were doing and what needed to be done

All the ppl were very nice and they told me exactly what they were doing and what needed to be done

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Fast service

Fast service

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now that you mention it, I should probably change my answer to that question to Highly Satisfied

now that you mention it, I should probably change my answer to that question to Highly Satisfied

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Great customer service with a smile

Great customer service with a smile

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The staff were friendly and appeared knowledgeable. I didn't have the coupon on hand, but staff could see it on my phone and ga ...

The staff were friendly and appeared knowledgeable. I didn't have the coupon on hand, but staff could see it on my phone and gave me credit for it.

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I am always happy with Valvoline

I am always happy with Valvoline

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the staff was kind and smart on their work, and I want to come back and all my family members. very please.!!!

the staff was kind and smart on their work, and I want to come back and all my family members. very please.!!!

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I loved the upbeat energy of the employees working. I was engaged in their atmosphere and pumped up. I love that there is a crew ...

I loved the upbeat energy of the employees working. I was engaged in their atmosphere and pumped up. I love that there is a crew that changed the oil filter from under the vehicle. I was offered an online coupon to save money and as a single mom on a tight budget, that’s what I needed that day to get my oil changed then and there. I will definitely be back and advertise based on my first experience. Thank you!

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My tech.was JR, and he was extremely knowledgeable and very helpful

My tech.was JR, and he was extremely knowledgeable and very helpful

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Great service, friendly, quick

Great service, friendly, quick

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All is fine.....

All is fine.....

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I like the thoroughness of checking everything on my car. I feel well informed. And I do love the fast speed in which it is al ...

I like the thoroughness of checking everything on my car. I feel well informed. And I do love the fast speed in which it is all done.

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I normally DO NOT do surveys, however i was more than satisfied with this place. I was totally informed of EVERY detail, I was t ...

I normally DO NOT do surveys, however i was more than satisfied with this place. I was totally informed of EVERY detail, I was treated respectfully even though I was asking questions that were total common sense to most. The staff was extremely patient and happy. I actually Enjoyed the wait and was joking around with the staff while they were more than willing to go through my list if coupons to see if any of them would work. I will definitely return to the Moses lake store. I actually plan to make this the ONLY place I tale my truck. Thank you guys all so much and my truck is running wonderfullyJessica

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Good service

Good service

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Fast and friendly service

Fast and friendly service

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They were very kind. Gave us a great recommendation for a nearby carwash. Very thorough in explaining the maintenance needs of ...

They were very kind. Gave us a great recommendation for a nearby carwash. Very thorough in explaining the maintenance needs of our vehicle to keep it in top shape.

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They were to the point and not just trying to sell me something.

They were to the point and not just trying to sell me something.

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Very polite, efficient, told me about my vehicle but was not high pressure. I was there before the person in the bay next to me ...

Very polite, efficient, told me about my vehicle but was not high pressure. I was there before the person in the bay next to me but that line was moving quicker, attendant offer to let me go first, I declined but appreciated the recognition

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Waited 45 minutes before getting into the bay. Other customers arrived after I did and got ahead of me. Got tired of being told ...

Waited 45 minutes before getting into the bay. Other customers arrived after I did and got ahead of me. Got tired of being told what could be done to make my bill higher. I know how to take care of my car. Prices are too high.

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They greeted me when I arrived and the service was exceptional

They greeted me when I arrived and the service was exceptional

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The Customer Service is always amazing, They are friendly and make you fell welcomed.

The Customer Service is always amazing, They are friendly and make you fell welcomed.

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waited a lil longer them normal but overall good service.ill be back again

waited a lil longer them normal but overall good service.ill be back again

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Guys were great, and fast, a pleasure

Guys were great, and fast, a pleasure

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Great service

Great service

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The staff is always friendly, I don't have to leave my car & is very quick & precise.

The staff is always friendly, I don't have to leave my car & is very quick & precise.

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We had wonderful customer service. The manager there was great and so was his staff.

We had wonderful customer service. The manager there was great and so was his staff.

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The seem very professional, always tell you whats wrong and show you.

The seem very professional, always tell you whats wrong and show you.

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The staff did a great job of communicating through the oil change.

The staff did a great job of communicating through the oil change.

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Brandon is a great asset to have as an employee. He is knowledgeable and personable.

Brandon is a great asset to have as an employee. He is knowledgeable and personable.

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All the guys were very friendly. Said hi to me as soon as I pulled up and everyone greeted me and told me to have a nice day whe ...

All the guys were very friendly. Said hi to me as soon as I pulled up and everyone greeted me and told me to have a nice day when I was leaving. It really makes a difference and I really appreciate it.

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Waited longer then other customers in other bay.

Waited longer then other customers in other bay.

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always get great service.

always get great service.

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Just the wait a little over an hour

Just the wait a little over an hour

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I don't remember his name, but the main dude who greeted me and dealt with me was very courteous and friendly.

I don't remember his name, but the main dude who greeted me and dealt with me was very courteous and friendly.

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Thay take thear job serious. They take pride in their job. Me pat

Thay take thear job serious. They take pride in their job. Me pat

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Great customer service

Great customer service

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They explained everything that was done to my car, they were very efficient, very friendly, very knowledgeable and i liked how t ...

They explained everything that was done to my car, they were very efficient, very friendly, very knowledgeable and i liked how they all worked together as a team.

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Great customer service Speedy service fast and friendly

Great customer service Speedy service fast and friendly

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Me explicaron lo que nesesitaba saber

Me explicaron lo que nesesitaba saber

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It takes a lot for me to be highly satisfied 😊

It takes a lot for me to be highly satisfied 😊

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I was highly satisfied and good experience

I was highly satisfied and good experience

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In the past four years living in Utah the 2007 Hyundai Azera's oil tank was being over flowed with oil which came to contaminati ...

In the past four years living in Utah the 2007 Hyundai Azera's oil tank was being over flowed with oil which came to contaminating parts which now requires have the engine over hauled. We found out at Oil Can Henery's knew exactly how much oil the Hyundai took and how black the transmission fluid was so we had it changed. Our vehicles are in good hands here in Moses Lake thanks to Vavoline Oil Can Henery's.

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We have always had excellent service at Oul Can Henry's, regardless of the other brand names. We no longer live in Moses Lake, b ...

We have always had excellent service at Oul Can Henry's, regardless of the other brand names. We no longer live in Moses Lake, but on this visit they provided their usual excellent service.

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They were very courteous and friendly.

They were very courteous and friendly.

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Because the people you see there are always there for the change to change and there's not a high turnover rate.

Because the people you see there are always there for the change to change and there's not a high turnover rate.

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They got me right got my oil changed and kept me posted along the way!

They got me right got my oil changed and kept me posted along the way!

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They’re professionals, they know exactly what they doing

They’re professionals, they know exactly what they doing

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Guys represented company well were good when l declined upscale

Guys represented company well were good when l declined upscale

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I like the fact that I can sit in my car and see what is going on.

I like the fact that I can sit in my car and see what is going on.

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very friendly staff

very friendly staff

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Customer service and speed and accuracy.

Customer service and speed and accuracy.

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Friendly

Friendly

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Your people are always friendly and they do a good job...much better place to come since the change of ownership...

Your people are always friendly and they do a good job...much better place to come since the change of ownership...

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Quick services and guys seemed to really know their stuff

Quick services and guys seemed to really know their stuff

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Friendly staff and explained details well

Friendly staff and explained details well

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Employees are personable. They communicate well. Friendly every time.

Employees are personable. They communicate well. Friendly every time.

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The "service soon light" is still on in my vehicle.

The "service soon light" is still on in my vehicle.

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great service, quick and very professional and nice

great service, quick and very professional and nice

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They are courteous to me and very professional

They are courteous to me and very professional

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Overall excellent service everything outstanding great job

Overall excellent service everything outstanding great job

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The pricing for a full synthetic oil change is off the charts expensive!

The pricing for a full synthetic oil change is off the charts expensive!

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The staff was phenomenal they greeted us with open arms just a wonderful place I will not go anywhere else they did a great job

The staff was phenomenal they greeted us with open arms just a wonderful place I will not go anywhere else they did a great job

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The price was fair, the service fast, my waiting time was very short, everything was explained, recommendations for additional s ...

The price was fair, the service fast, my waiting time was very short, everything was explained, recommendations for additional service (air filter) was clearly presented with clear need by showing the filter.

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First time there I was impressed with the crew and how fast they got me in and out if there.

First time there I was impressed with the crew and how fast they got me in and out if there.

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Everyone was very friendly and explained all steps. Kinda ridiculous I couldn't get out of my car. Oil change was a little over ...

Everyone was very friendly and explained all steps. Kinda ridiculous I couldn't get out of my car. Oil change was a little over priced and so was the air filter I went and picked up for half price and put it in myself.

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I got prompt service. The other service bay was under construction, but the guys there were informative, and very attentive. I n ...

I got prompt service. The other service bay was under construction, but the guys there were informative, and very attentive. I never felt pressured for additional services.

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As always, staff was courteous and effecient.

As always, staff was courteous and effecient.

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When I pulled into Valvoline I was really nervous because I’d never been to a Valvoline oil change before. As soon as I pulled u ...

When I pulled into Valvoline I was really nervous because I’d never been to a Valvoline oil change before. As soon as I pulled up the assistant store manager JR greeted me nicely at my window and guided me through the whole process. He was professional, and very aware of his surroundings. The staff kept excellent time management with all approaching cars and current cars in the bays. The associates updated me frequently and answered all my questions and concerns. Both topside and bottomside workers Manuel and Christian double checked their work they did on my car which I greatly appreciated. All the staff here are also super friendly. Well pleased with my experience. I will definitely come again! Thank you!

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Took too long to get in

Took too long to get in

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I was surprised when they checked my manual transmission, differential and topped off the transmission I have to say thank you v ...

I was surprised when they checked my manual transmission, differential and topped off the transmission I have to say thank you very much....

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Very freindly and knolageble

Very freindly and knolageble

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Service

Service

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They team did great.

They team did great.

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Just a normal oil change to me, no more no less. It was ok, professional and as I expected it to be.

Just a normal oil change to me, no more no less. It was ok, professional and as I expected it to be.

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The staff was very friendly and knowledgeable, I was greeted with a smile. The fees for the service was very reasonable. The ser ...

The staff was very friendly and knowledgeable, I was greeted with a smile. The fees for the service was very reasonable. The service was excellent.

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transfer case lube change required our shop to call valvoline help desk to determine which valvoline product to use. this seeme ...

transfer case lube change required our shop to call valvoline help desk to determine which valvoline product to use. this seemed to me to be a highly confident result.

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Excellent Service starting with Jr. the Assistant Manager. Professional, respectful, courteous and friendly. Very very good cust ...

Excellent Service starting with Jr. the Assistant Manager. Professional, respectful, courteous and friendly. Very very good customer service. Every one of the staff said hello and goodbye when we left. I was very pleasantly surprised by the over all experience. The best customer service I have seen in Moses Lake. I am a General Manager day of a restaurant locally and customer service is the most important aspect of my job. To see a team excelling at it was uplifting. Thank you Jr and team!

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We pulled in right at closing time. They still serviced us with a smile and the same positive energy as if we were the first cus ...

We pulled in right at closing time. They still serviced us with a smile and the same positive energy as if we were the first customer of the day!

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Things were allright

Things were allright

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The cost of an oil change should not be $91 dollars. I understand it should cost money but not $91. I can get 3 oil changes from ...

The cost of an oil change should not be $91 dollars. I understand it should cost money but not $91. I can get 3 oil changes from the local dealer for $99. Bud Clary Ford, case you were wondering. I went to Valvoline expecting to pay a little more given how fast it gets done. I will wait at the dealership next time. If the oil cost 25 dollars since its synthetic, and you are charging a $100 an hour, I still should have only paid about $50 for an oil change.

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Fast friendly service.i wait in my car, there is no waiting room

Fast friendly service.i wait in my car, there is no waiting room

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The man that greeted me was the most positive and friendly person I had ever seen. Very helpful and even complimented how clean ...

The man that greeted me was the most positive and friendly person I had ever seen. Very helpful and even complimented how clean the filter in my car was! Didn't feel pressured about anything and they were extremely efficient.

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Fast courteous service

Fast courteous service

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Very nice staff. Very welcoming and kind!

Very nice staff. Very welcoming and kind!

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Was given a 3000 mile oil change sticker even though the oil was rated for 4-5k.

Was given a 3000 mile oil change sticker even though the oil was rated for 4-5k.

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The gentleman that talked with about what I needed done and what I wanted to add was very nice and spike with me and not at like ...

The gentleman that talked with about what I needed done and what I wanted to add was very nice and spike with me and not at like some places do because I am a woman. I believe his name was Riley and he was friendly and answered my questions without showing and irritation when I changed about a few of my choices.

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The price is OK and the service was good but what really caught my attention was the fact that they had two trainees. The exper ...

The price is OK and the service was good but what really caught my attention was the fact that they had two trainees. The experienced staff treated the trainees with respect and provided clear instructions, and the trainees understood and learned. That's the kind of professionalism that gives customers confidence. The "product" is a lot more than oil, and this franchise has figured that out.

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Very friendly. Especially BRANDON BROWN. He is very professional.

Very friendly. Especially BRANDON BROWN. He is very professional.

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Serving was exemplary and relatively expeditious. The workers were courteous as well as efficient at their job. Will be coming b ...

Serving was exemplary and relatively expeditious. The workers were courteous as well as efficient at their job. Will be coming back.

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Fast friendly and thourough

Fast friendly and thourough

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The gentleman that helpped me was supper supper cool

The gentleman that helpped me was supper supper cool

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Friendly and efficient service.

Friendly and efficient service.

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Very friendly and courteous and knowing what was needed

Very friendly and courteous and knowing what was needed

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Services were performed in a timely manner and in a friendly but professional way. With the coupon I had I felt it was a fair pr ...

Services were performed in a timely manner and in a friendly but professional way. With the coupon I had I felt it was a fair price. I also appreciated not being pressured into buying other products.

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One of the team members didn't show a lot experience on what he was doing.

One of the team members didn't show a lot experience on what he was doing.

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The young man, Dalton has helped me on my last 2 or 3 oil changes. His personality is very enjoyable. He is super nice and infor ...

The young man, Dalton has helped me on my last 2 or 3 oil changes. His personality is very enjoyable. He is super nice and informative. He is a definite plus for your business here in Moses Lake.

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The staff is always friendly, and goes over exactly what they are doing, as well as exactly what I need. They are specific about ...

The staff is always friendly, and goes over exactly what they are doing, as well as exactly what I need. They are specific about anything you might need for your vehicle.

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I have been going to this shop for about a year and in each case, the manager recognizes me and addresses me directly. I live in ...

I have been going to this shop for about a year and in each case, the manager recognizes me and addresses me directly. I live in the country, so it is a 47 miles round trip, but worth it for the service and expertise provided by all the staff. They are courteous, knowledgeable, and understand my old truck. As a retired person on a limited income, the service and materials from this shop always saves me time and money. I have the whole family (3 cars and 1 truck) going to them for service. They appreciate me as a customer and you are lucky to have them representing you and your products. ggf

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Very pro guys- military precision!

Very pro guys- military precision!

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They always do a good job

They always do a good job

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Everyone was very professional

Everyone was very professional

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The courtesy of the staff was outstanding!

The courtesy of the staff was outstanding!

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Because is the best place to go for an oil change excellent service and trustworthy

Because is the best place to go for an oil change excellent service and trustworthy

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The guys were great, very friendly and informative

The guys were great, very friendly and informative

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Great service !!

Great service !!

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Friendly, fast, professional service

Friendly, fast, professional service

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The workers were curdious and polite and I would recommend my friends and family to visit there 😊

The workers were curdious and polite and I would recommend my friends and family to visit there 😊

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staff was friendly,knowledgeable ,fast,and they all had a great attitude. they really seemed to enjoy their job

staff was friendly,knowledgeable ,fast,and they all had a great attitude. they really seemed to enjoy their job

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Friendly staff, knowledgeable, prompt service.

Friendly staff, knowledgeable, prompt service.

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We had to wait a bit too long and the lady working there didn't no much of what was going on. But maybe she's new, I don't know ...

We had to wait a bit too long and the lady working there didn't no much of what was going on. But maybe she's new, I don't know. Thanks

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Staff was friendly and answered all my questions.

Staff was friendly and answered all my questions.

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The employers at the Valvoline were super friendly and I just enjoy my experience because of how friendly they were. They answe ...

The employers at the Valvoline were super friendly and I just enjoy my experience because of how friendly they were. They answered any questions I had and gave me some knowledge on things pertaining to my car.

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professionalism, great team working there.

professionalism, great team working there.

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Service was done quickly, efficiently, and thoroughly.

Service was done quickly, efficiently, and thoroughly.

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I always use Oil Can Henry's to get my oil change, they are a little expensive, but always very quick!!

I always use Oil Can Henry's to get my oil change, they are a little expensive, but always very quick!!

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All the needs of my car at this visit were met in a timely and professional manner.

All the needs of my car at this visit were met in a timely and professional manner.

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The promptness and efficiency started out great, but before the last check it appeared to me that I had been forgotten. I had t ...

The promptness and efficiency started out great, but before the last check it appeared to me that I had been forgotten. I had to ask how much longer it would be and then they performed the last check and got me headed out. Up until then it was quick and efficient.

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Very professional, and quick to respond.

Very professional, and quick to respond.

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Competent Servicemanship

Competent Servicemanship

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Staff was polite and efficient. Facility was clean. Service and price acceptable.

Staff was polite and efficient. Facility was clean. Service and price acceptable.

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It's quick and efficient. N employees acknowledge you as soon as u pull in.

It's quick and efficient. N employees acknowledge you as soon as u pull in.

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I was in my car the entire time (which I liked) and could see all the work being done on my car. I was able to speak with a repr ...

I was in my car the entire time (which I liked) and could see all the work being done on my car. I was able to speak with a representative at any time as they were continually present.

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Courteous staff

Courteous staff

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Great inexpensive and wonderful customer service. Quick results and no pressure to buy extra things and staff great about answer ...

Great inexpensive and wonderful customer service. Quick results and no pressure to buy extra things and staff great about answering my queations.

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Very professional team and very informative

Very professional team and very informative

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Great customer service!

Great customer service!

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Just a easy great experience , fast

Just a easy great experience , fast

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Great experience, quick

Great experience, quick

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Very professional and friendly, quick service

Very professional and friendly, quick service

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Fast and efficient. Great price with online coupon.

Fast and efficient. Great price with online coupon.

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fast friendly service and knowledgeable employees

fast friendly service and knowledgeable employees

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For all of the reasons that I marked .This is customer service at its Best !🙂

For all of the reasons that I marked .This is customer service at its Best !🙂

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just a day where there were outside contractors working on the doors, yelling obsenities at each other

just a day where there were outside contractors working on the doors, yelling obsenities at each other

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The staff is always friendly, courteous, and the environment us a pleasure to be in. I wouldn't go anywhere else!

The staff is always friendly, courteous, and the environment us a pleasure to be in. I wouldn't go anywhere else!

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Friendly staff, knowledgeable

Friendly staff, knowledgeable

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Great price and discount for the work that was done. Service and staff were great

Great price and discount for the work that was done. Service and staff were great

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I liked that they did not have a waiting area, so I waited in my car. I also appreciate the transparency in every aspect1. the v ...

I liked that they did not have a waiting area, so I waited in my car. I also appreciate the transparency in every aspect1. the video camera under your hood and the pit so you can see everything. 2. the person talking to you watching what they do and catching almost mistakes and correcting them before they were an issue. 3. The detail of going over everything, even things they would need to send you elsewhere to repair.And last but not least. I was quoted a price on the phone. He matched my price to the best of his ability.

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I was surprised how quickly the service was performed and surprised that I stayed in the car while being serviced.

I was surprised how quickly the service was performed and surprised that I stayed in the car while being serviced.

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The staff was very professional and well versed in all the services they provide. The staff informed me my transmission oil was ...

The staff was very professional and well versed in all the services they provide. The staff informed me my transmission oil was black and should be bright pink. I did not feel pressured to have it changed, but I did make the decision for the change. They also had a special that week of 20% off which was an added bonus. I am a single female that would not have known my transmission oil needed changing on my own, so I was very thankful. They (staff) was very thorough and covered everything and answered my questions. They were all professionally dressed, friendly and when I asked when they had been bought out by Valvoline, they said they were very happy and that 5 managers came out from back east and trained them on the Valvoline way! Happy employees make happy customers.

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The communication between the tech upstairs and down stairs was point on and was quick to get it done.

The communication between the tech upstairs and down stairs was point on and was quick to get it done.

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I like the friendliness, and the speed and more that all the experiensia

I like the friendliness, and the speed and more that all the experiensia

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Over all l was unacknowledged right away.Had a question for manager. And he was very helpful. That meant a lot to me that he too ...

Over all l was unacknowledged right away.Had a question for manager. And he was very helpful. That meant a lot to me that he took the time to listen. And process. Wad amazingEven better Then. Even better Then Les Scwab

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Great experience, as always. They were speedy and I appreciate the honesty.

Great experience, as always. They were speedy and I appreciate the honesty.

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Because of the friendlyness, knowledge and fast service.

Because of the friendlyness, knowledge and fast service.

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One little detailThe guys put their belt buckles to the side so they won't scratch the paint. A small but thoughtful detail

One little detailThe guys put their belt buckles to the side so they won't scratch the paint. A small but thoughtful detail

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I am highly satisfied with my experience at this Valvoline Instant Oil Change shop because the team coordinates like a team. The ...

I am highly satisfied with my experience at this Valvoline Instant Oil Change shop because the team coordinates like a team. They communicate with each other, all hands on deck it seems, and I am in and out of there quickly which maximizes my time. I really appreciate how well everyone seems to get along at this shop, and I have been a return customer since years before re-branding to Valvoline. My lead took charge and introduced each member of the team and told me I could ask questions. I was informed of other services available and when my car needs them. I like this personal touch, and I love that I don't have to get out and I can be a part of the experience.

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The guys at Moses Lake are friendly, efficient and do the work well. Exactely what I would expect when paying for a service.

The guys at Moses Lake are friendly, efficient and do the work well. Exactely what I would expect when paying for a service.

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The tech's were friendly and explained everything that they were doing

The tech's were friendly and explained everything that they were doing

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Because the technicians were very conscientious, courteous, and we trust the product to be consistently good. We didn't have to ...

Because the technicians were very conscientious, courteous, and we trust the product to be consistently good. We didn't have to wait at all in line and we really liked the attentiveness of the technicians.

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Last time I was there they did alot more for the same amount of money

Last time I was there they did alot more for the same amount of money

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I get all my oil changes there and thevteam is slways courtious and friendly.

I get all my oil changes there and thevteam is slways courtious and friendly.

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Staff is always friendly and explains everything.

Staff is always friendly and explains everything.

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The manager, Brandon, knows how to hire and train his staff. I like going there due to his expertise and availability. Plus he ...

The manager, Brandon, knows how to hire and train his staff. I like going there due to his expertise and availability. Plus he has a great personality and talks to his customers. He is an outstanding asset to the business!! (And you can tell him I said so.)

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This is my first car and my first oil change and service. I was a little shocked by the price. But overall was satisfied.

This is my first car and my first oil change and service. I was a little shocked by the price. But overall was satisfied.

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No waiting room and price was a little high

No waiting room and price was a little high

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everyone was friendly and the service I received was the best.

everyone was friendly and the service I received was the best.

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I was supposed to get a discount but they forgot and when reminded did not offer to fix

I was supposed to get a discount but they forgot and when reminded did not offer to fix

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Everyone was very friendly amd helpful

Everyone was very friendly amd helpful

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Answered all my questions and very friendy and nice service!!

Answered all my questions and very friendy and nice service!!

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They were quick and efficient.

They were quick and efficient.

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It was quick, efficient, and done professionally, and I wasn't pushed for additional services.

It was quick, efficient, and done professionally, and I wasn't pushed for additional services.

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I used to get my oil changed with Walmart and had a horrific experience to where my engine almost blew out because they left the ...

I used to get my oil changed with Walmart and had a horrific experience to where my engine almost blew out because they left the oil cap off. I was referred here by a friend and the manager Brandon made me feel as if I had been a customer for years! Everyone was so friendly and service was quick and made me feel very comfortable with the work they did!

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Employees were very friendly and not pushy.

Employees were very friendly and not pushy.

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Kind of put off when they ask for your card keys to secure in a box. Do I look like I'm going to drive off during an oil change?

Kind of put off when they ask for your card keys to secure in a box. Do I look like I'm going to drive off during an oil change?

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Just too long of a wait to get it. Several cars before me.

Just too long of a wait to get it. Several cars before me.

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THe customer is like no other. Very polite men!

THe customer is like no other. Very polite men!

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Seems like a systematic process that they have down verbally in calling out, butdon't seem to be excited about their jobs

Seems like a systematic process that they have down verbally in calling out, butdon't seem to be excited about their jobs

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They were fast and efficient and did everything I needed

They were fast and efficient and did everything I needed

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Prompt service. Handy location

Prompt service. Handy location

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I always go here and they are always courteous and polite. Brandon is always so helpful in answering any questions I may have.

I always go here and they are always courteous and polite. Brandon is always so helpful in answering any questions I may have.

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Just hot inside. Not their fault

Just hot inside. Not their fault

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The gentlemen I spoke to was very kind and let me know about the coupon. I believe his name is Adam?

The gentlemen I spoke to was very kind and let me know about the coupon. I believe his name is Adam?

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The Staff were great and very helpful. I loved the cadence pattern of check and recheck that they did. My husband was a little p ...

The Staff were great and very helpful. I loved the cadence pattern of check and recheck that they did. My husband was a little paranoid but after being greeted and informed so thoroughly by the staff he came out confident. Good Job you won my husbands confidence!

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I've used the ML branch for years. Most of staff remembers me and my truck. I always come in between oil changes so the know p ...

I've used the ML branch for years. Most of staff remembers me and my truck. I always come in between oil changes so the know pretty much that I will need a quart added, if it's more the ask if I'be been traveling.

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40 minute wait outside service center. Almost 10 minutes before being greeted & told how long the wait would be. Cost for the ...

40 minute wait outside service center. Almost 10 minutes before being greeted & told how long the wait would be. Cost for the gallon of synthetic blend almost 3 times auto store cost. Cost for the oil filter almost double. Cost for air filter almost double. With the high volume of business, the should not have to inflate prices this much.

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Very friendly staff, explained what they were doing!!!

Very friendly staff, explained what they were doing!!!

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Quick, easy. I know it's done well, and I now also know I have a transmission leak, which I wouldn't have known otherwise

Quick, easy. I know it's done well, and I now also know I have a transmission leak, which I wouldn't have known otherwise

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The employees were friendly and courteous.

The employees were friendly and courteous.

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Your staff were very professional and I was greeted by at least four different members.

Your staff were very professional and I was greeted by at least four different members.

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Professionalism

Professionalism

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The price was a bit high

The price was a bit high

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The greeting when I arrive, letting me know they would be finished with the customer ahead of me shortly. The good attitude of t ...

The greeting when I arrive, letting me know they would be finished with the customer ahead of me shortly. The good attitude of the service people. The attention given to each thing they serviced. I was surprised to get that kind of service.My family recommend going there. Thank you for the good service.

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Had a $19.99 Coupon but was not informed that a 0-20 oil was not covered. Looks like bait and switch.

Had a $19.99 Coupon but was not informed that a 0-20 oil was not covered. Looks like bait and switch.

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I had to use the new dexos 2 oil. Now my oil change for a basic 2012 Traverse is $80. Since when is a basic oil change $80

I had to use the new dexos 2 oil. Now my oil change for a basic 2012 Traverse is $80. Since when is a basic oil change $80

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Crew was very polite, quick and efficient

Crew was very polite, quick and efficient

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Everyone always seems to know what they're doing and they work together like a routine or something. Everyone seemed so happy to ...

Everyone always seems to know what they're doing and they work together like a routine or something. Everyone seemed so happy to be there. You could tell they like their job. They always smile and say ma'am.

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Everything was awesome thank you

Everything was awesome thank you

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If you want me to put highly satisfied then I feel the company should go far and beyond. You used to offer a newspaper to your c ...

If you want me to put highly satisfied then I feel the company should go far and beyond. You used to offer a newspaper to your customers which was good if they were waiting outside now they just wait.

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Friendly and courteous service

Friendly and courteous service

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The gentlemen there are very efficient, knowledgeable & helpful. Great teamwork always. Super quick oil change & no complaints! ...

The gentlemen there are very efficient, knowledgeable & helpful. Great teamwork always. Super quick oil change & no complaints! :)

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Everyone was nice, helpful, on task. I don't like the oil hand prints and drops left behind on our rig, other than that...I thin ...

Everyone was nice, helpful, on task. I don't like the oil hand prints and drops left behind on our rig, other than that...I think everything went good.

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FELT COMFORTABLE TALKING WITH THE FREINDLY STAFF!VERY INFOMATIVE AND PROFESSIONAL

FELT COMFORTABLE TALKING WITH THE FREINDLY STAFF!VERY INFOMATIVE AND PROFESSIONAL

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The staff was friendly and explained each procedure along the way. They appeared to know what they were talking about.

The staff was friendly and explained each procedure along the way. They appeared to know what they were talking about.

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Super awesome fantastic happy fun time!!

Super awesome fantastic happy fun time!!

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y husband passed away in January this year..he had always taken care of oil changes on our vehicles....I went down there and tol ...

y husband passed away in January this year..he had always taken care of oil changes on our vehicles....I went down there and told them this was my first time and I didn't know much about it....they were all so kind and patient....I will definitely be going to the Valvoline to get my oil changed from here on out.....thank you....

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great service but the price of a oil change is high over a 100 dollars

great service but the price of a oil change is high over a 100 dollars

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More expensive then I pay my other mechanic

More expensive then I pay my other mechanic

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Great service

Great service

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Brandon and Riley were both friendly and cheerful even though it was 100+ degrees outside. I will never get my oil changed anywh ...

Brandon and Riley were both friendly and cheerful even though it was 100+ degrees outside. I will never get my oil changed anywhere else.

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I came in for an oil change, not to have something else pushed down my throat. I provided a coupon and it worked like it was sup ...

I came in for an oil change, not to have something else pushed down my throat. I provided a coupon and it worked like it was supposed to ... an oil change. I had filters and auto transmission fluid changed the previous time. So it was just change the oil and get out in 15 minutes for $35.

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Even though it was over 100 degrees outside and in the bay, the employees were very friendly and professional. They did not pres ...

Even though it was over 100 degrees outside and in the bay, the employees were very friendly and professional. They did not pressure me to purchase additional items and worked as quickly as they could. I do think that they need fans or misters for the employees when it is this hot.

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They had checked my car and said everything was ok, and when a friend of mine who is a certified mechanic checked it he said tha ...

They had checked my car and said everything was ok, and when a friend of mine who is a certified mechanic checked it he said that it needed power steering fluid. It was empty and the workers from oil Henry's had reported on my reciept paper that it was ok. So i dont think ill be coming back it makes me wonder if they actually did change my oil.

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The nice welcome, the time, the service and the excellent job; everything was the best of service compare to other places Thank ...

The nice welcome, the time, the service and the excellent job; everything was the best of service compare to other places Thank you so much.

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Communication issues between workers caused some confusion on services requested.

Communication issues between workers caused some confusion on services requested.

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The techs were quick & courteous. They listened to our concerns about something that bothered us at our last 2 visits to 2 diffe ...

The techs were quick & courteous. They listened to our concerns about something that bothered us at our last 2 visits to 2 different locations and fixed it.

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Great service and quick!

Great service and quick!

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Besides having recommended service it would be nice to have differentials and other areas of the car inspected. Like the oil bl ...

Besides having recommended service it would be nice to have differentials and other areas of the car inspected. Like the oil blot test.

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They were very professional at all times.

They were very professional at all times.

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Quick, fair price, very open about costs and other services but not pushy

Quick, fair price, very open about costs and other services but not pushy

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Wait time but I'm satisfied

Wait time but I'm satisfied

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Great crew. Friendly and professional.

Great crew. Friendly and professional.

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I thought the price was a little high considering a had my own oil and filters.

I thought the price was a little high considering a had my own oil and filters.

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just got the oil changed

just got the oil changed

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Great crew great service

Great crew great service

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I was very satisfied,! don't understand why you are asking me that question. I have always been happy with these guys, no matte ...

I was very satisfied,! don't understand why you are asking me that question. I have always been happy with these guys, no matter who's name is on the marquee.

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The mechanics were very helpful and the convenience of the oil change was a plus!

The mechanics were very helpful and the convenience of the oil change was a plus!

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As usual, before the change over to a Valvoline station, i received prompt, courteous service. Jack

As usual, before the change over to a Valvoline station, i received prompt, courteous service. Jack

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They did not wash my windshield. They always have in the past.

They did not wash my windshield. They always have in the past.

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Great customer service and the job was done in a timely manner.

Great customer service and the job was done in a timely manner.

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Quick courteous service and have used valvoline since kid and am 70. Best product

Quick courteous service and have used valvoline since kid and am 70. Best product

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Good service, and knowledgeable staff

Good service, and knowledgeable staff

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I loved the service the representative was very friendly and suoer nice. I forgot my coupon at home and he said that was fine. H ...

I loved the service the representative was very friendly and suoer nice. I forgot my coupon at home and he said that was fine. He provided another one.

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No one is perfect!

No one is perfect!

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We have had service here many times and always enjoy the friendly service.

We have had service here many times and always enjoy the friendly service.

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Customer service was excellent very proffesional

Customer service was excellent very proffesional

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Good group.very friendly and nice staff answered all my questions I had. Very fast service.. well be returning again as needed ...

Good group.very friendly and nice staff answered all my questions I had. Very fast service.. well be returning again as needed!

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With the coupon it was a good value.

With the coupon it was a good value.

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Something was spilled on the exhaust, I'm assuming it was oil, and the car smoked and stunk for about twenty or thirty miles

Something was spilled on the exhaust, I'm assuming it was oil, and the car smoked and stunk for about twenty or thirty miles

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Brad helped me after closing with an issue regarding my truck. He went above and beyond the call to fix a minor problem I had.

Brad helped me after closing with an issue regarding my truck. He went above and beyond the call to fix a minor problem I had.

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The customer service was amazing. Didn't feel like I was forced to buy anything extra. Everyone was super friendly and nice.

The customer service was amazing. Didn't feel like I was forced to buy anything extra. Everyone was super friendly and nice.

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The best experience I have had at any oil change location. It's nice to not have to sit in an awkward waiting room.

The best experience I have had at any oil change location. It's nice to not have to sit in an awkward waiting room.

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Professional demeanor, courteous, efficient, and they reset the oil service indicator.

Professional demeanor, courteous, efficient, and they reset the oil service indicator.

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This was my first time getting my oil changed and i was really impressed with the thoroughness of them doing their job.

This was my first time getting my oil changed and i was really impressed with the thoroughness of them doing their job.

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Each young man was fast, efficient, friendly, and fun!

Each young man was fast, efficient, friendly, and fun!

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It was a in and out deal nice people was fast service

It was a in and out deal nice people was fast service

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They were very professional and kind. When I had gotten theee I had taken my dogs out to go to the bathroom. I didn't know but m ...

They were very professional and kind. When I had gotten theee I had taken my dogs out to go to the bathroom. I didn't know but my debit card had fallen out of my coat pocket, my service person (Dino, Moses Lake) went out to look where I had parked and found it and returned it to me.. he was a lifesaver and l truly appreciate the honesty and compassion he gave me and the great service.

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They did a great job

They did a great job

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The manager,Brandon, was very knowledgeable and explained things to me. This time I came in with a brand new vehicle that I just ...

The manager,Brandon, was very knowledgeable and explained things to me. This time I came in with a brand new vehicle that I just purchased and needed some questions answered. Brandon did an amazing job.

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They did an excellent job and even taught me something

They did an excellent job and even taught me something

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It was fast and the staff were very friendly and answer all my questions. Plus took an interest in my day. Didn't pressure me to ...

It was fast and the staff were very friendly and answer all my questions. Plus took an interest in my day. Didn't pressure me to buy any extra service or parts.

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Friendly, Courteous staff. Knowledgeable.

Friendly, Courteous staff. Knowledgeable.

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I did regular oil changes when it was oil can henry now Valvoline. I really like the fact that I can drive in and have the tech ...

I did regular oil changes when it was oil can henry now Valvoline. I really like the fact that I can drive in and have the technicians check and top off fluids between oil changes. The people at this location in Moses Lake are very professional and friendly I feel confident that they will give me the best service.

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The workers were fast, very courteous, and informative. I miss the newspaper though. :)

The workers were fast, very courteous, and informative. I miss the newspaper though. :)

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It was quick and staff was informative without being pushy.

It was quick and staff was informative without being pushy.

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It to me it was okay, I was happy with the over all experience & the svs but, to me it wasn't over the top to rate you and give ...

It to me it was okay, I was happy with the over all experience & the svs but, to me it wasn't over the top to rate you and give you a high satisfaction.

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