RECENT REVIEWS
Carrie B.
9/14/2026
1.0 out of 5.0
Really disappointed. I have medical issues and had to pull my car up to not have the sun on me. I explained when I pulled up that I was trying to get the sun off my face. I needed to move my car back. That was embarrassing but apparently I needed to back up. The issue is that these guys were looking and laughing at me like I was a Karen. I cannot be in the sun because of a medication I'm on. I didn't know the sun was going to be exactly in the wrong place at the wrong time.... Could someone have spoken to me? Like a human? I rolled down the window. I tried to get someone to talk to me so I could explain. I got distance and laughter. I pulled into my car dealership crying and humiliated. I'd rather pay more and be treated like a human. Try talking to your customers. Won't be me there but maybe you'll be nicer to the next person.
Valvoline Instant Oil Change
Thank you for sharing your feedback. We're sorry to hear your visit did not meet your expectations. Providing great customer service is important to us, and we appreciate the opportunity to learn more about your experience. Please email your VIN# and a good phone number where you can be reached at to CCsocial@valvoline.com so we can address this issue promptly.
Sam J.
9/12/2026
5.0 out of 5.0
Very fast service. They also applied multiple different coupons for me.
Valvoline Instant Oil Change
Thank you for the fantastic rating! We're grateful you stopped by our store on 25 Columbia Point Drive for your oil change. Your support fuels our team every day.
Nic S.
9/11/2026
5.0 out of 5.0
Monica and Chris have always had absolutely exceptional customer service and consistently are willing to go above and beyond answering my silly questions and giving guidance on proper maintenance.
Valvoline Instant Oil Change
Appreciate the pit stop! Thanks for choosing Valvoline Instant Oil Change in Richland. Your 5 stars keep our local crew running at top performance and helping drivers stay road ready!
