Valvoline Instant Oil Change Sumner, WA, 1313 Valley Avenue

5

Steeler

Everyone was friendly and experienced. Great customer service. Didn’t push us to purchase anything that wasn’t needed or we didn ...

Everyone was friendly and experienced. Great customer service. Didn’t push us to purchase anything that wasn’t needed or we didn’t ask for.
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5

Troegner63

Quick service and I don’t have to leave my vehicle. The staff is friendly and knowledgeable. As a former auto mechanic I like th ...

Quick service and I don’t have to leave my vehicle. The staff is friendly and knowledgeable. As a former auto mechanic I like that.
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5

Tiz

The customer service was AMAZING!! I can’t remember the gentleman’s name that was explaining everything. He was not only a huge ...

The customer service was AMAZING!! I can’t remember the gentleman’s name that was explaining everything. He was not only a huge help, he was a joy to talk to. He goes above and beyond his job to make others feel comfortable. They were very thorough and fast!
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5

Dr. Roy

I have received service from Valvoline Oil Change since it took over Oil Can Henry. I had used Oil Can Henry since 2008

I have received service from Valvoline Oil Change since it took over Oil Can Henry. I had used Oil Can Henry since 2008
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5

bart

Fast and easy access

Fast and easy access
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4

Paul

Mileage incorrectly noted.

Mileage incorrectly noted.
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5

Cris J

The employees were anxious to help me. They verified the type of oil I liked and allowed me to use my own oil filter.

The employees were anxious to help me. They verified the type of oil I liked and allowed me to use my own oil filter.
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5

Bgrow2

Polite knowledgeable staff. Great product

Polite knowledgeable staff. Great product
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5

SarBear

Great and attentive employees!

Great and attentive employees!
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5

Stacey

Service is always good and the Groupon price is great.

Service is always good and the Groupon price is great.
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5

Belvman

People are always friendly.

People are always friendly.
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5

Jennajade86

We came in for an oil change and discovered that we were 2,000 miles early! So instead of taking our money anyways, we were info ...

We came in for an oil change and discovered that we were 2,000 miles early! So instead of taking our money anyways, we were informed that we still had 2,000 more miles to drive. They filled up our fluids and checked our tires for free and sent us on our way
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5

Lon L

Great manager & team at the Sumner Washington Valvoline.

Great manager & team at the Sumner Washington Valvoline.
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5

Trev l

Very courteous crew. Obviously trained in the processes and procedures the company has in place and did not vary from the script ...

Very courteous crew. Obviously trained in the processes and procedures the company has in place and did not vary from the script much at all. Did a great job at a great price so can't complain.
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5

Tayray

Customer service was excellent! Pulled right into the bay and was out of there in a matter of no time

Customer service was excellent! Pulled right into the bay and was out of there in a matter of no time
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4

PAL

Expected someone to greet me or direct and inform me how long the wait might be upon entering the line as usual but it did not h ...

Expected someone to greet me or direct and inform me how long the wait might be upon entering the line as usual but it did not happen this time. Pricing is above average for the service offered.
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5

Astrowolf

Cheaper

Cheaper
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4

Big john

Waited so long , I was there before cars in other bay and they where getting service before me .

Waited so long , I was there before cars in other bay and they where getting service before me .
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5

KellyF

Always consistently do a great job.

Always consistently do a great job.
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5

Tccgyl

Good service

Good service
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5

Sam M

Fastest oil change I have ever received! I believe it was less than 18 minutes from the time I arrived. Everyone who I spoke wit ...

Fastest oil change I have ever received! I believe it was less than 18 minutes from the time I arrived. Everyone who I spoke with, especially the lead tech was extremely polite and friendly. Lead tech also struck up conversation about my vehicle and we talked for a few minutes before I left. 10/10 will be back to this location!
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5

Mark C

Nathan was very courteous and very professional. Madison was very competent and friendly while performing the necessary checks a ...

Nathan was very courteous and very professional. Madison was very competent and friendly while performing the necessary checks as well. Great customer service!
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5

E-Z

Fast getting in to have work done. Fast having work done. I think a little bit more training about air filters.If you can see li ...

Fast getting in to have work done. Fast having work done. I think a little bit more training about air filters.If you can see light bright light through the filter elementthere should be no reason to try and sell me a new air filter. But over all Great Job.
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5

The blonde with the pony tail was great.

Everyone was friendly and honest about what they found. Great service.

Everyone was friendly and honest about what they found. Great service.
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5

Fast Frank

So far my two experiences have been GREAT! I have not had any service issues up to this time.Both visits thus far the crew on du ...

So far my two experiences have been GREAT! I have not had any service issues up to this time.Both visits thus far the crew on duty have been great, friendly and proficient.
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5

Delores Q

Friendly staff, quick service, great price, informative assistance! Thanks!!

Friendly staff, quick service, great price, informative assistance! Thanks!!
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5

DM

They got me in and out really quick..

They got me in and out really quick..
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5

Dug

People where very nice, they installed my wiper blades that I bought from another store. Service was quick. Price was reasonable ...

People where very nice, they installed my wiper blades that I bought from another store. Service was quick. Price was reasonable.
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5

Darrin K

Very friendly staff. No pressure at all.

Very friendly staff. No pressure at all.
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5

Jen T

They were nice and fast with the service.

They were nice and fast with the service.
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5

01 chevyguy

It was professional

It was professional
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5

Scott

Great deal, cheaper then doing it your self. Fast and easy process. Great staff with great customer service experince. Lady was ...

Great deal, cheaper then doing it your self. Fast and easy process. Great staff with great customer service experince. Lady was really awesome and nice. Who answered my call and questions. Big plus on the $15 dollar off coupon deal.
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5

Ed C.

Great friendly and knowledgeable customer service especially by the Asst. Manager and by Samantha. Superior products at a fair ...

Great friendly and knowledgeable customer service especially by the Asst. Manager and by Samantha. Superior products at a fair price. Absolutely no wait and done in no time.
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5

Bob E

This last visit I was able to pull right into the bay and they were able to change my oil immediately. The whole oil change took ...

This last visit I was able to pull right into the bay and they were able to change my oil immediately. The whole oil change took only about 15 minutes which was very good. Plus I just use my phone to retrieve an email that gave me 10% off on the oil change. Keep up the great work.
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5

T

Great crew. Friendly employees

Great crew. Friendly employees
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5

Chris

The crew was professional and efficient with their services! I appreciate their knowledge and look forward to returning!

The crew was professional and efficient with their services! I appreciate their knowledge and look forward to returning!
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5

Lobo

No wait, service help was friendly and efficient. Mentioned routine maintenance with no pressure. Out is a timely manner.

No wait, service help was friendly and efficient. Mentioned routine maintenance with no pressure. Out is a timely manner.
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5

Roadking

Everything was great as always. But, when asked about a "waiting room", this store hasn't one.

Everything was great as always. But, when asked about a "waiting room", this store hasn't one.
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5

MC

great courteous and knowledgeable staff, always ready to serve and support my vehicles needs or my questions

great courteous and knowledgeable staff, always ready to serve and support my vehicles needs or my questions
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5

Evan R

Staff was knowledgeable and focused on effectively performing the maintenance and answered any questions that I had.

Staff was knowledgeable and focused on effectively performing the maintenance and answered any questions that I had.
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5

Veeg98373

Friendly staff. They were busy but kept a good demeanor during the entire time.

Friendly staff. They were busy but kept a good demeanor during the entire time.
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5

Ej

Friendly staff. Explained clearly. Safety was displayed by employees.

Friendly staff. Explained clearly. Safety was displayed by employees.
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5

Anonymous

The people working in this store are friendly, efficient and knowledgable. I found it easy to trust them with my car service.

The people working in this store are friendly, efficient and knowledgable. I found it easy to trust them with my car service.
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5

Shannon W

I really appreciate all of the help and time the team took today. I had a challenging battery replacement. Michael and Nathan ...

I really appreciate all of the help and time the team took today. I had a challenging battery replacement. Michael and Nathan took extra care when removing the old battery, with great senses of humor! Thank you!
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5

Bruce T

The team was friendly and professional. They truly worked well together. Also, I called the day prior to ask about pricing and ...

The team was friendly and professional. They truly worked well together. Also, I called the day prior to ask about pricing and she was very patient about stating oil change prices. After that discussion she offered me a coupon via email and I accepted. Very professional and happy that she didn't make me feel like an interruption to what she had been doing. The oil change was over before we knew it!...the man who checked us in talked with us about other service options and was very friendly making the time go quickly. Thank you
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5

Jason B

I've been going to dealerships for oil changes for 8 years. The speed, courtesy, and apparent expertise from the staff was a won ...

I've been going to dealerships for oil changes for 8 years. The speed, courtesy, and apparent expertise from the staff was a wonderful surprise! I'll be back.
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5

Lena.J

I always go to this one due to trust built, the staff here are bar far my favorite ever. Great works guys!!

I always go to this one due to trust built, the staff here are bar far my favorite ever. Great works guys!!
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5

Satisfied customer

The price was right. The staff were friendly and knowledgeable.

The price was right. The staff were friendly and knowledgeable.
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4

Chrisp

no comment

no comment
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5

Donna S

I brought my Ram in for an oil change on Friday 23rd, was outside about 15 minutes before they opened. Was my first time in wit ...

I brought my Ram in for an oil change on Friday 23rd, was outside about 15 minutes before they opened. Was my first time in with the pickup. He did not pressure me to do things that I didn't want to do, but explained each thing in detail. I had just replaced my wiper blades and asked them not to check the tires, the truck sensors for this are very sensative and we had just gotten this corrected a few weeks ago. Service was completed in a timely manner and I like to see that they check each other before proceeding. Our truck just had the transmission repaired due to an issue with the Dodge dealer service's mistake. On today's visit he found that the fluid didn't even register on the stick. It has been in the driveway for weeks with no visible leakage, leads me to believe the Dodge dealer didn't double check that the fluid was filled. I am really impressed with your team in Sumner, so much so that Saturday morning I was waiting again at the door when they opened and had my Equinox serviced. thanks for your customer service.
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5

Anonymous

Friendly, quick and coupon.

Friendly, quick and coupon.
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5

Troy S

Every time we go, all the staff are extremely friendly, but not in a "cheesy, I want to sell you maintenance" kinda way. The fri ...

Every time we go, all the staff are extremely friendly, but not in a "cheesy, I want to sell you maintenance" kinda way. The friendliness is genuine.
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5

GregL

Quick, friendly, and efficient. Can't ask for anything more than that!

Quick, friendly, and efficient. Can't ask for anything more than that!
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5

Melissa G.

I have been going to Valvoline since they were Oil Can Henry's. By far the best customer service and quickest oil change around. ...

I have been going to Valvoline since they were Oil Can Henry's. By far the best customer service and quickest oil change around. Plus, I love that I don't have to get out of my car.
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5

Jen M.

Great customer service!

Great customer service!
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5

BR

I had a few problems with my car that they addressed and they actually explained what they were doing and why. I also really app ...

I had a few problems with my car that they addressed and they actually explained what they were doing and why. I also really appreciated the feedback they told me about what was going on. I had a heater issue and they took the time to ask me about it and see what the actual problem was. I was very very happy with my service.
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5

Betsy

Took great care of me. I just wish I had known that my husband had already replaced the windshield wipers...

Took great care of me. I just wish I had known that my husband had already replaced the windshield wipers...
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5

Justin&Kim

Very fast and professional. they are knowledgeable to what I needed.

Very fast and professional. they are knowledgeable to what I needed.
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5

Julie S.

Wait time was great. I love that I get to stay in my vehicle while they perform the service and techs were able to fully advise ...

Wait time was great. I love that I get to stay in my vehicle while they perform the service and techs were able to fully advise and explain the services I needed and was getting.
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5

JTA

I believe the staff works on taking care of the needs of the customer and the car. As if you go to Jiffy Lube there always tryin ...

I believe the staff works on taking care of the needs of the customer and the car. As if you go to Jiffy Lube there always trying to sell you something not really needed. Best part for me is I can sit in my car and never get out of it, which is nice I can continue on with my work things I am doing.
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5

Preston G

Staff was pleasant, professional, and valued me and my time. They made appropriate recommendations but didn’t pressure me.

Staff was pleasant, professional, and valued me and my time. They made appropriate recommendations but didn’t pressure me.
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5

DebD

The staff was great. The experience and knowledge is awesome and friendly. Talk to me in terms I can understand. No pressure and ...

The staff was great. The experience and knowledge is awesome and friendly. Talk to me in terms I can understand. No pressure and better than dealership by far.
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5

Dennish

Friendly staff. They made the visit easy by not offering to sell me anything else. I still think the price for basic oil chang ...

Friendly staff. They made the visit easy by not offering to sell me anything else. I still think the price for basic oil change is too high.
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4

Jackie

Asked if they could tell me where I might be leaking oil but they never told me if they looked.

Asked if they could tell me where I might be leaking oil but they never told me if they looked.
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2

Rosie15

Cost was way too high, it was 40 dollars more then when I previously went in and I felt like that was even steep but I liked the ...

Cost was way too high, it was 40 dollars more then when I previously went in and I felt like that was even steep but I liked the service so I came back. The manager was able to take off some money when I expressed my concerns and showed him my previous receipt. Too bad too, the employees and service are great, but the price is too high. I won’t be back.
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5

Matt R.

Start car in front of me and check for leaks before driving off.

Start car in front of me and check for leaks before driving off.
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2

na

The price is getting to high.

The price is getting to high.
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5

James L

Everyone there always takes care of me and my wife and even when they ran out of products they find ways to make it right

Everyone there always takes care of me and my wife and even when they ran out of products they find ways to make it right
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5

Tyler

Good customer service.

Good customer service.
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5

Lauren D.

The staff was quick and friendly. I also found out I have leaks. I can get them taken care of.

The staff was quick and friendly. I also found out I have leaks. I can get them taken care of.
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5

Gabe

Prompt and courteous service

Prompt and courteous service
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5

Amy C.

Staff was very professional, thorough and kind!

Staff was very professional, thorough and kind!
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4

Nextdoor

Price is higher than dealer

Price is higher than dealer
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5

mpark01

courteous and efficient staff. Makes it a pleasure to visit this store.

courteous and efficient staff. Makes it a pleasure to visit this store.
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5

Mark B

Friendly, engaging staff. I see that you always ask about a waiting area. Sumner, WA does not have one.

Friendly, engaging staff. I see that you always ask about a waiting area. Sumner, WA does not have one.
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5

Carol Annie

I pulled right in and the guy was super friendly, explained my options and said it would take 15 minutes. I was thrilled.

I pulled right in and the guy was super friendly, explained my options and said it would take 15 minutes. I was thrilled.
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5

Bonbon S

Speed and Friendliness. Not feeling pressure when wanting just the oil change and you still get all the point checks. Unlike ta ...

Speed and Friendliness. Not feeling pressure when wanting just the oil change and you still get all the point checks. Unlike taking my car to the dealership.
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5

David

I was satisfied because I was able to stay in my car and the whole experience fit into my lunch break so it was very covenient.

I was satisfied because I was able to stay in my car and the whole experience fit into my lunch break so it was very covenient.
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5

Hannah

the staff were friendly and quick with the oil change and transmission change. they helped me to understand other problems my ca ...

the staff were friendly and quick with the oil change and transmission change. they helped me to understand other problems my car appeared to be having.
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5

KellyF

Professional, courteous service

Professional, courteous service
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5

Matt D

It was quick and easy. Not pushy with upselling. Friendly staff.

It was quick and easy. Not pushy with upselling. Friendly staff.
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4

Big Mikey

I was satisfied with everything I received

I was satisfied with everything I received
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5

Patti1062

Staff was really out going and friendly. They didn't pressure me into buying extra. Very knowledgeable and worked great as a ...

Staff was really out going and friendly. They didn't pressure me into buying extra. Very knowledgeable and worked great as a team! I had a very positive experience and truly enjoyed the great customer service.
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5

TheBatman

You guys were quick. In and out in 20 min or less

You guys were quick. In and out in 20 min or less
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5

Gary H

It's easy, They have all my info ready, I get to stay in my car, and even though I already know what I want I listen to recommen ...

It's easy, They have all my info ready, I get to stay in my car, and even though I already know what I want I listen to recommendations without pressure and even though I just get what I came in for I may go for one of the things they showed me next time. I feel that I and my car are well taken care of.
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5

Pat T

Everything was great

Everything was great
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5

BigDaddy

Great customer service and they explained everything to me and let me make decisions without the high pressure sales.

Great customer service and they explained everything to me and let me make decisions without the high pressure sales.
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5

Lindsey

Mike did a great job with keeping me informed of what was happening and the other gentleman with the pony tail and cool ink on h ...

Mike did a great job with keeping me informed of what was happening and the other gentleman with the pony tail and cool ink on his forearm was very nice and also communicated extremely well.
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5

Demetrius W

Extra service, great conversation

Extra service, great conversation
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4

Steve

Didn't explain the pricing on the windshield wipers and filter

Didn't explain the pricing on the windshield wipers and filter
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5

GoUT

Speed and professionalism

Speed and professionalism
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4

Dee

Extra long wait time

Extra long wait time
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5

Lincoln owner

Went in for a top off of oil as was communicated to me by the staff on my last visit. Friendly and very quick service.

Went in for a top off of oil as was communicated to me by the staff on my last visit. Friendly and very quick service.
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5

Elyce D

I am an older woman and I appreciate the attentiveness and patience your employees showed. Little things like turning the auto h ...

I am an older woman and I appreciate the attentiveness and patience your employees showed. Little things like turning the auto headlights back to the proper setting. I like hearing the running of the check list. A few years ago I went to another national brand. First name, iffy. They didn't refill my power steering fluid after they drained it. I drove all the way home. My son drove it back and told me not to take my car there again. The staff were all unsupervised teens. I appreciate the professionalism and courteous way I am treated when I go there. I feel confident that my car will do well until the next visit!
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5

Anonymous

Just a totally professional experience

Just a totally professional experience
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5

JimH83

Great team at this location...great service and very helpful.

Great team at this location...great service and very helpful.
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5

RL

The staff worked quickly and were friendly.

The staff worked quickly and were friendly.
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5

Tammy B

They were just very thorough and polite and made me laugh. they seemed to be enjoying what they do, which is unusual. They gav ...

They were just very thorough and polite and made me laugh. they seemed to be enjoying what they do, which is unusual. They gave me my $15.00 off coupon even though I left it at home, which was great.
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5

Jessica

I had my oil changed and radiator fluid flushed. I returned to get my fuel line, I think it's called, cleaned. Everything was ex ...

I had my oil changed and radiator fluid flushed. I returned to get my fuel line, I think it's called, cleaned. Everything was excellent! My van runs way better than before! Everyone was very helpful and friendly too, not creepy yay! It was nice to go somewhere with such a nice atmosphere. Thank you. I will definitely return.
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5

Clm

Very nice and curtesy

Very nice and curtesy
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5

KerrBear

It’s a very friendly and comfortable environment and the process is quick and easy.

It’s a very friendly and comfortable environment and the process is quick and easy.
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4

kessie

Didn't check our air filter.

Didn't check our air filter.
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5

MT

The manager Michael was very informative and not trying to push service. Did a great job explaining what needed to be done and w ...

The manager Michael was very informative and not trying to push service. Did a great job explaining what needed to be done and why. Even showed me what my old transmission fluid looked like.
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5

Craig K

Quick, friendly staff, clean service.

Quick, friendly staff, clean service.
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4

BertH

I find that the pricing for a simple oil change is excessive. Even with a coupon discount the price was still excessive.

I find that the pricing for a simple oil change is excessive. Even with a coupon discount the price was still excessive.
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5

All Phase Maintenance CSI

Fast, and efficient.

Fast, and efficient.
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5

T

Great team

Great team
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5

Anonymous

I like they work good n clean n friendly.

I like they work good n clean n friendly.
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5

Jasmine SG

Great customer service. Explained throughly on what my vehicle needed

Great customer service. Explained throughly on what my vehicle needed
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5

BD

The gentleman that first greeted me outside the building was very personable and helpful.

The gentleman that first greeted me outside the building was very personable and helpful.
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5

Linda T

The staff was fast and nice. They did a great job.

The staff was fast and nice. They did a great job.
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5

Tim p

It’s quick and easy!

It’s quick and easy!
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5

SeanM

No fuss in and out

No fuss in and out
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5

Stephanie H

Always friendly and competent, quick and knowledgeable. As a woman, it’s easy to feel intimidated, but I never do

Always friendly and competent, quick and knowledgeable. As a woman, it’s easy to feel intimidated, but I never do
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5

Ram truck owner

I was greeted and during the oil change they explained everything to me smiled were fast efficent

I was greeted and during the oil change they explained everything to me smiled were fast efficent
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4

daryl g

when I got home I noticed oil on garage floor do not know if it was on frame or what still some drips as of 9/28/2018

when I got home I noticed oil on garage floor do not know if it was on frame or what still some drips as of 9/28/2018
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5

mguerrero44

great crew and great service

great crew and great service
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5

ErinT

Friendly and knowledgeable staff clearly using safety measures and ensuring a positive customer experience.

Friendly and knowledgeable staff clearly using safety measures and ensuring a positive customer experience.
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5

Spot

Great service, knowledge staff.

Great service, knowledge staff.
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5

Tammyg81

Was a great visit... great value

Was a great visit... great value
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5

cflanders1081

The mechanics here are very likeable and respectful and help you in every way

The mechanics here are very likeable and respectful and help you in every way
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5

Marla C

Knowledgeable, very courteous, very good service.

Knowledgeable, very courteous, very good service.
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5

Anonymous

The crew was really enjoying their job and made it fun for my son while we waited.

The crew was really enjoying their job and made it fun for my son while we waited.
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5

Glenn

Fast and courteous service, good products. Got me on my way fast in this heat.

Fast and courteous service, good products. Got me on my way fast in this heat.
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5

RobD

It was fast and the staff were friendly and we got to talk about things while waiting. They didn’t seem bothered by my questions ...

It was fast and the staff were friendly and we got to talk about things while waiting. They didn’t seem bothered by my questions and comments.
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4

iggnatts

A little picely for conv oil change even with a $11 off coupon. I'm going to check elsewere .

A little picely for conv oil change even with a $11 off coupon. I'm going to check elsewere .
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4

K Moffett

Due to my car type I was able to fuse my $25 oil change coupon and had to pay $60 instead (although I did use the $15 off coupon ...

Due to my car type I was able to fuse my $25 oil change coupon and had to pay $60 instead (although I did use the $15 off coupon from online)
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4

Stanly H.M.

Did not have the weight of oil that I want it. And was told to stay in my vehicle. But need to use the restroom. And I did smoke ...

Did not have the weight of oil that I want it. And was told to stay in my vehicle. But need to use the restroom. And I did smoke a cigarette on the outside of the building but when I was done I was told to get back in my vehicle. I don't know if it had a waiting room did not see one. But I will take my wife's car there on Tuesday and I hope they have the weight of oil that is needed for her vehicle
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5

Jane S

Efficient, friendly, curtious, recommended high mileage oil, which was a gd reminder because I normally use that

Efficient, friendly, curtious, recommended high mileage oil, which was a gd reminder because I normally use that
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4

vic

They performed the job as they should - I am not sure what could have been done to make it an exceptional performance, but they ...

They performed the job as they should - I am not sure what could have been done to make it an exceptional performance, but they seemed do carry out their job in a satisfactory manner.
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5

Amy A

They were great and helped answer some questions I had about my car

They were great and helped answer some questions I had about my car
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5

Melisa G.

Everyone was very friendly and professional. They didn't pressure me into upgrading and they took time to explain other issues w ...

Everyone was very friendly and professional. They didn't pressure me into upgrading and they took time to explain other issues with my vehicle that needs remidy. Great staff...each and one of them!!
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5

Brooks

Quick service and clear communication.

Quick service and clear communication.
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5

Will

I really enjoyed my first visit to Valvoline. I liked not having to leave my vehicle and all the camera angles showing what peo ...

I really enjoyed my first visit to Valvoline. I liked not having to leave my vehicle and all the camera angles showing what people where doing to my vehicle. They offered services and only recommended what really needed to be changed and didn't try to up sell me. They gave me facts and options. Most companies would have said hey you need a new filter but they showed me my filter and said I was good, maybe next visit I might want to change. I liked that.
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5

Frank L

Nice to stay in car and see what was happening as well as the video monitoring system. Also the people were much more 'up front' ...

Nice to stay in car and see what was happening as well as the video monitoring system. Also the people were much more 'up front' about stuff and what they were doing compared to the former provider.
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5

ARIEL

VERY SATISFIED W/ THE SERVICE AND EXPLANATIONSDID NOT FEEL LIKE I WAS BEING SOLD ADDITIONAL THINGS WHICH IS NICEWAS MADE AWARE O ...

VERY SATISFIED W/ THE SERVICE AND EXPLANATIONSDID NOT FEEL LIKE I WAS BEING SOLD ADDITIONAL THINGS WHICH IS NICEWAS MADE AWARE OF AN ISSUE W/ MY TRANSMISSION THAT I WOULD NOT HAVE KNOWN ABOUT UNTIL IT WAS TOO LATE. IT WAS A FORD WARRANTY ISSUE W/ THE TRANSMISSION. THANK YOU!
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5

KC Sumner

Andrew as his team has excellent customer service. Andrew is a great manager and a great example of leadership.

Andrew as his team has excellent customer service. Andrew is a great manager and a great example of leadership.
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5

Anonymous

Mike was very clear and concise and walked me through the whole process. I came in on a Saturday and didn’t have to wait at all ...

Mike was very clear and concise and walked me through the whole process. I came in on a Saturday and didn’t have to wait at all because of the team’s efficiency. John was also very helpful as well as a younger gentleman with blonde hair (I wasn’t able to see his name tag, but he was helping John). Thank you all so much!
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5

Henry Correa

They have good customer service and they're good

They have good customer service and they're good
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5

Cheryl H

Great service people. Friendly and kept me posted on my wait--it was very crowded that day. Nicest oil change experience I've ...

Great service people. Friendly and kept me posted on my wait--it was very crowded that day. Nicest oil change experience I've ever had. Will be returning!
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5

Don

Good value, no pressure.

Good value, no pressure.
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5

vaughn b

Employees prompt to service my auto while having a very courteous attitude toward the customer.

Employees prompt to service my auto while having a very courteous attitude toward the customer.
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5

Brandon D.

I drive from Seattle,Wa to Sumner,Wa because I'm valued as a customer and know my vehicle is taken care of properly by Valvoline ...

I drive from Seattle,Wa to Sumner,Wa because I'm valued as a customer and know my vehicle is taken care of properly by Valvoline employees at this location. I've come back continuously last 3 oil changed and will continue to come back for excellent service. Thank guys!!
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5

Pinkpantherscat

Friendliness & definitely no pressure to buy.Very quick service, it was a pretty quiet place, equipment not too loud, no excess ...

Friendliness & definitely no pressure to buy.Very quick service, it was a pretty quiet place, equipment not too loud, no excess yelling of commands. No pressure to buy is my top thing, and for the other things as well-thank you.
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5

K.D.

Was able to get in and out on my lunch break with time to spare!

Was able to get in and out on my lunch break with time to spare!
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5

Jessn

Everyone was nice and fast!

Everyone was nice and fast!
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5

Rhonda L

Got right in. All my questions we answered. No pressure to have more services done.

Got right in. All my questions we answered. No pressure to have more services done.
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4

Big Al

Highly Satisfied is hard to achieve , it means everything was at it's very best.

Highly Satisfied is hard to achieve , it means everything was at it's very best.
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5

KimberleeM

Each and every step in the process was "top notch". The Customer Service was outstanding. We have, in the past, only utilized ...

Each and every step in the process was "top notch". The Customer Service was outstanding. We have, in the past, only utilized Jiffy Lube; however, this experience has changed our future plans. We will definitely be come loyal customers.Kimberlee McCall
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5

Graciela

It’s was my first time getting my oil changed by myself and the staff is really friendly. Had my car in and out.

It’s was my first time getting my oil changed by myself and the staff is really friendly. Had my car in and out.
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4

Dave40021

Full synthetic price jumped from $100 to $125. Too expensive.

Full synthetic price jumped from $100 to $125. Too expensive.
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5

MattD

So quick and easy. A little pricey for the type of oil but that’s normal.

So quick and easy. A little pricey for the type of oil but that’s normal.
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5

David S

Great service, friendly staff, and quick.

Great service, friendly staff, and quick.
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5

TaraE

Always excellent service here! I return every time because of the great service provided by the employees here!!

Always excellent service here! I return every time because of the great service provided by the employees here!!
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5

Anonymous

Staff was courteous and thoughtful while trying to diagnose a problem upon a routine oil change. Although it was out of their sc ...

Staff was courteous and thoughtful while trying to diagnose a problem upon a routine oil change. Although it was out of their scope they were still able to provide solid advice as to what the next step could be.
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2

Customer253

I just wanted an oil change, and the employees kept asking me to buy other services, and asking me questions about the vehicle. ...

I just wanted an oil change, and the employees kept asking me to buy other services, and asking me questions about the vehicle. They were friendly and courteous, but I will never go there again.
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4

Kenneth W

I was told I would receive an email receipt, but never did. I did receive this survey though.

I was told I would receive an email receipt, but never did. I did receive this survey though.
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3

Jlar

Pricing or type of oil change should be presented on the beginning. Way too expensive for synthetic. $92.00 come on

Pricing or type of oil change should be presented on the beginning. Way too expensive for synthetic. $92.00 come on
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5

Tonya S

The staff was very friendly. They answered questions and were very helpful!

The staff was very friendly. They answered questions and were very helpful!
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5

Debora L

I brought my daughter's car in a few weeks ago and was very happy with the service including replacing some brake lights for me ...

I brought my daughter's car in a few weeks ago and was very happy with the service including replacing some brake lights for me so I brought my own car in for service too. I was very impressed with their knowledge and advice on how to best maintain my honda fit. Thank you!
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5

Dude

Great service and great attitude

Great service and great attitude
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5

Mary B

The customer service was very good which is most important when you are a busy person in the middle of the day.

The customer service was very good which is most important when you are a busy person in the middle of the day.
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5

Dave L

I liked my visit because I didn't have to leave my car. The staff was very friendly and helpful.

I liked my visit because I didn't have to leave my car. The staff was very friendly and helpful.
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5

Spencer B.

Fast and Easy

Fast and Easy
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5

Washington Custmer.

They employees are great guys, talkative, informative, funny, helpful.The process was quick and efficient.I feel like being able ...

They employees are great guys, talkative, informative, funny, helpful.The process was quick and efficient.I feel like being able to watch them work adds a lot of accountability and trust to the process, and says a lot about the the company working to be an outstanding business.
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5

Anson

Good place to get an oil change. Customer service was on point.

Good place to get an oil change. Customer service was on point.
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3

S.R.

Had $10 off coupon and he insisted on taking 10% off because the coupon wouldn't scan. Had explain twice that 10% off is not th ...

Had $10 off coupon and he insisted on taking 10% off because the coupon wouldn't scan. Had explain twice that 10% off is not the same as $10 off on a $60 oil change.
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5

Sumner1000

Quick service. Good customer service. Decent price.

Quick service. Good customer service. Decent price.
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5

M.Osborne

Quick service. Knowledgeable staff.

Quick service. Knowledgeable staff.
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4

Singletree

I would never pay your full price for that service. Even with the $15 coupon it was all that I could afford.

I would never pay your full price for that service. Even with the $15 coupon it was all that I could afford.
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5

jonlm

Customer service was excellent and answered all my questions while the staff still performed their tasks on my vehicle.

Customer service was excellent and answered all my questions while the staff still performed their tasks on my vehicle.
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5

Bethany

Fast and talked to me and explain things on my new car

Fast and talked to me and explain things on my new car
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5

Ya ya T

Friendly, knowledgeable staff. Very quick. Was done in a little over 15 minutes.

Friendly, knowledgeable staff. Very quick. Was done in a little over 15 minutes.
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5

LenaM

I absolutely loved going to valvoline to get my oil changed back in Texas, I'm super happy to have found one here in WA. Thanks ...

I absolutely loved going to valvoline to get my oil changed back in Texas, I'm super happy to have found one here in WA. Thanks Mike for all your hard work and conversation, you deserve a raise!
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5

Dr Roy

Performed the desired service efficiently and quickly.

Performed the desired service efficiently and quickly.
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5

2000 4Runner 300k Mi

Quick, courteous service

Quick, courteous service
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5

BAM

The crew was pleasant and thorough.

The crew was pleasant and thorough.
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5

Brent

Prompt, courteous service

Prompt, courteous service
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5

Delv3

Great people, polite and very informative

Great people, polite and very informative
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5

forestrocs

Very nice and professional, and fast.

Very nice and professional, and fast.
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5

Patrick Neil Graden

Great service for a good price. I like the safety tests that were performed to tell me if I had lights out and a chance to get r ...

Great service for a good price. I like the safety tests that were performed to tell me if I had lights out and a chance to get repaired if they posed a immediate safety issue.micheal was very attentive.
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5

Anonymous

Its been a long time since we received service like this, its been gone for years.I would highly likely recommend your business. ...

Its been a long time since we received service like this, its been gone for years.I would highly likely recommend your business.
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5

Aparnell

Andrew and Mike without a doubt provided me with the best customer service I have ever received in my life. A gasket on my radia ...

Andrew and Mike without a doubt provided me with the best customer service I have ever received in my life. A gasket on my radiator was crumbling and my radiator had to be replaced. They searched for the part and replaced the whole thing no questions asked and without hesitation. Your sumner branch really sets a high bar for customer service and I will never gone anywhere else for my fluid services and I have already recommended your establishment to everyone i know. Thank you and make sure they are recognized for their superior customer service
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5

LDAries

Great staff. Timely and efficient

Great staff. Timely and efficient
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5

Kimberly L

Was quick and I didn’t have to leave my car

Was quick and I didn’t have to leave my car
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5

Cm

It was the best service and I have had my oil change many times there. Very thorough on the check list. Obviously other times w ...

It was the best service and I have had my oil change many times there. Very thorough on the check list. Obviously other times workers have skipped some of the checklist!
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5

Traci

Quick easy and friendly

Quick easy and friendly
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5

Traci

the service was excellent

the service was excellent
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4

volvodriver

I was satisfied. It could have been faster, but it was still fast all things considered. I'd way rather go to Valvoline than Jif ...

I was satisfied. It could have been faster, but it was still fast all things considered. I'd way rather go to Valvoline than Jiffy Lube
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5

KN

Mike was very kind and informative. Everyone seemed to be in a great mood there and they helped me quickly get back on the road. ...

Mike was very kind and informative. Everyone seemed to be in a great mood there and they helped me quickly get back on the road. Great experience!!
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4

Juleec

The guy waiting on me was very knowledgeable and did a great job. He has excellent customer service skills.

The guy waiting on me was very knowledgeable and did a great job. He has excellent customer service skills.
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5

Michele N

Very friendly and helpful. Great to work with. Keep up the great work!

Very friendly and helpful. Great to work with. Keep up the great work!
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5

Sp

I’ve had stuff stolen out of my car while getting an oil change before so I love the fact I can stay in my car! Guys were nice, ...

I’ve had stuff stolen out of my car while getting an oil change before so I love the fact I can stay in my car! Guys were nice, the whole experience was awesome!
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5

Cindy R.

Excellent job. Wait time was short. Staff was freindly and knowledgeable. I will be returning.

Excellent job. Wait time was short. Staff was freindly and knowledgeable. I will be returning.
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5

Wes

I liked the in car service and the printed service report

I liked the in car service and the printed service report
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5

Stephen R

A pleasure to visit this store...nicely done!

A pleasure to visit this store...nicely done!
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5

Vickie from Puyallup, WA

The guys who work here are so cordial and make you feel very welcome and confident in what they are doing. They were willing an ...

The guys who work here are so cordial and make you feel very welcome and confident in what they are doing. They were willing and able to delve into the history of my car and know immediately what had been required in the past and make it happen exactly again. Makes me feel like my car will last for several decades.
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5

Karen

Super friendly people and great price.

Super friendly people and great price.
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5

Rik A.

Fast, efficient , the price was a little high. Having to wait till the next opening at some place else. Priceless

Fast, efficient , the price was a little high. Having to wait till the next opening at some place else. Priceless
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5

Rudy H.

very friendly and knowledgeable staff

very friendly and knowledgeable staff
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5

PATTI O.

The guys were cute! They explained everything clearly. Valvoline was close to my home. Very dissatisfied w/ Jiffy lube last visi ...

The guys were cute! They explained everything clearly. Valvoline was close to my home. Very dissatisfied w/ Jiffy lube last visit
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5

sally b

Friendly, knowledgeable and efficient

Friendly, knowledgeable and efficient
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5

RH

Quick, competent and friendly

Quick, competent and friendly
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5

Kim

The manager mike was knowledgeable, organized and had great follow throughWith service and answering question regarding my vehi ...

The manager mike was knowledgeable, organized and had great follow throughWith service and answering question regarding my vehical.The entire staff made worked as a solid team well directed, on task and courteous. Thank you thank you.See you at 225,447 or 9/3/2018
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5

vaughn s

My auto needed a radiator fluid change. It was past operating hours and employees were ready to leave. However, the service door ...

My auto needed a radiator fluid change. It was past operating hours and employees were ready to leave. However, the service doors were still open. The manager brought me in the shop with my vehicle and gladly completed the needed service.
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5

Kylie

Quick and easy

Quick and easy
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5

Vern Cavin

Great customer service.

Great customer service.
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5

Alta M

Great and friendly staff very informative and they worked fast and made sure I had a quality experience.

Great and friendly staff very informative and they worked fast and made sure I had a quality experience.
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5

AS

The technicians were very friendly and helpful even while having to look up info on my newer car. They had some longer services ...

The technicians were very friendly and helpful even while having to look up info on my newer car. They had some longer services before me but got me in and out as quick as they could. Thanks again!
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5

Julie S.

Great efficient service. I didnt have to get out of vehicle.

Great efficient service. I didnt have to get out of vehicle.
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5

NARODNA ODBRANA

My husband and I got out quick. The staff were extremely friendly, helpful, and took care of us!

My husband and I got out quick. The staff were extremely friendly, helpful, and took care of us!
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5

Books45

They were quick and helpful. They described and offered other services as needed with clear pricing but were not unpleasantly ...

They were quick and helpful. They described and offered other services as needed with clear pricing but were not unpleasantly insistent, just informative..
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5

Crystal H

Very friendly and quick.

Very friendly and quick.
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5

Cat

The staff at this service station are friendly and always explain what they are doing and why. I trust that they do a good job a ...

The staff at this service station are friendly and always explain what they are doing and why. I trust that they do a good job and have used this station since it has been put in place.
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5

Mr. Gail S.

I had wait time. The boys we're friendly and really efficient. They me out of there in under 15 minutes. I look forward to my ne ...

I had wait time. The boys we're friendly and really efficient. They me out of there in under 15 minutes. I look forward to my next oil change!
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4

Adam C

I am satisfied. The only reason there was a wait is because they were minutes from opening up and were doing their morning stret ...

I am satisfied. The only reason there was a wait is because they were minutes from opening up and were doing their morning stretch and flex.
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5

Rich C

They are fast and yet work in a controlled way, that makes the experience feel like they know what they are doing.

They are fast and yet work in a controlled way, that makes the experience feel like they know what they are doing.
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5

Kelli B

The young men who helped me gave me good advice. They were courteous, friendly and professional. They took time to explain rec ...

The young men who helped me gave me good advice. They were courteous, friendly and professional. They took time to explain recommended services and didn't make me feel like they were trying to scare me into getting services that might not be needed. It was a very good experience.
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5

Retired lady traveler

The friendliness of the technicians, they way they explained what they were doing, showing the dip stick after oil was added, cl ...

The friendliness of the technicians, they way they explained what they were doing, showing the dip stick after oil was added, cleanliness of the store, showing me the air filter and not suggesting an immediate replacement. Great service!
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5

Sam Elliot

The tech was very friendly and explained everything very well !! Will b back soon and will tell friends

The tech was very friendly and explained everything very well !! Will b back soon and will tell friends
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5

Kevin m

Brendan or Brandon did an excellent jobHis customer service skills are fantastic He is very polite & courteous, and explains eve ...

Brendan or Brandon did an excellent jobHis customer service skills are fantastic He is very polite & courteous, and explains everything very well & professional.I will be back
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5

Missnia

My car died twice before even pulling it in, the staff was very friendly and helpful in testing my battery connection and lettin ...

My car died twice before even pulling it in, the staff was very friendly and helpful in testing my battery connection and letting me know I needed a new one. Andrew was was sweet enough to throw off a few bucks for me on top of my coupon. I got a brand new battery installed and a full synthetic oil change for under $200. I will always come back to the Sumner, WA location every single time. I can’t remember everyone’s names, but everyone deserves donuts on Monday morning for the service they provided.
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5

Alyssa

Customer service was amazing and they fixed a problem that I didn’t even know I had and they did it all very quickly! I didn’t f ...

Customer service was amazing and they fixed a problem that I didn’t even know I had and they did it all very quickly! I didn’t feel overly pressured to buy more than I needed and I feel that I paid a very fair price 😊
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5

Joanne C

I loved how fast it was, how friendly and knowledgeable the staff was, how they did not try to upsell me anything (besides showi ...

I loved how fast it was, how friendly and knowledgeable the staff was, how they did not try to upsell me anything (besides showing me the air filter, which is fine) and how I could just stay in my car! I also liked the price! I will go there again! I am usually non-compliant with the recommended frequency of oil changes because I dread everything about it. I have encountered relentless up-selling at competitors, especially Jiffy-Lube; including trying to sell me a transmission service when they (and I) both know that my car has a factory-sealed transmission. The competition also usually charges me at least $15-20 more. I am very happy with Valvoline Instant Oil Change in Sumner, WA and am glad that I discovered this place!! Thank you :)Joanne Carlton
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5

jfk

no wait and friendliness of staff

no wait and friendliness of staff
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5

JJT

Even tho they had a hard time getting to the oil filter underneath vehicle, they still took only fifteen minutes to change the o ...

Even tho they had a hard time getting to the oil filter underneath vehicle, they still took only fifteen minutes to change the oil and filter, plus we were able to stay in our warm vehicle the entire time.
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1

Kj

I was charged 10.00 more than my coupon special add match. They say because my oil filter for fiat is not standard. I have had t ...

I was charged 10.00 more than my coupon special add match. They say because my oil filter for fiat is not standard. I have had that car since 2012 abd this is Very first time i have been told that by any other place i have gone to in last 6.5 years
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4

DJ

Shouldn't use both bays for extensive services,and then make standard oil changes wait over 15 minutes to just get in. Also upon ...

Shouldn't use both bays for extensive services,and then make standard oil changes wait over 15 minutes to just get in. Also upon arriving it looked as if a lot of the staff were just standing around doing absolutely nothing. First impressions mean a lot .
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5

Anonymous

Quick expertise & always communicate with the customer.

Quick expertise & always communicate with the customer.
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5

Natejk

Guys were helpful as informative.

Guys were helpful as informative.
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5

Paul

The service was performed in a timely manner and all the employees were friendly and courteous. The location of the service stat ...

The service was performed in a timely manner and all the employees were friendly and courteous. The location of the service station is ideal, there was no wait time and using the discount coupon was no hassle. But top of the list is that the service technician listened.
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5

DP from Lakeland

The young fellow who worked with me was great.I did use a $15 coupon... but price was not as competitive as pep boys or Firesto ...

The young fellow who worked with me was great.I did use a $15 coupon... but price was not as competitive as pep boys or Firestone when I use their coupons... I normally lime to use full synthetic but even with coupon your price was above my threshold.Other than that I was happy
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5

Ben S.

I liked be able to stay in my car. I liked the key safe secure box. I liked how the staff communicated with each other and with ...

I liked be able to stay in my car. I liked the key safe secure box. I liked how the staff communicated with each other and with me on their progress and what they were doing.
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4

Dano

I am missing two chrome valve stem caps, both on the passenger side. I do not want to accuse anyone of misplacing them, but it w ...

I am missing two chrome valve stem caps, both on the passenger side. I do not want to accuse anyone of misplacing them, but it would be a good policy for your team to bring missing valve caps to the attention of the driver immediately rather than having driven off and finding out the caps are gone later. Maybe they were already gone. I do not know. Wish I did.
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5

New kid in the truck

Great price. Love the cameras everywhere. But most importantly, they were willing to listen to my instructions. My vehicle is ...

Great price. Love the cameras everywhere. But most importantly, they were willing to listen to my instructions. My vehicle is old and has quirks. They did not forget to pull my spring before closing my hood. That is only one example
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5

Camry96

The Valvoline staff was very friendly and charismatic. I did not feel bombarded with extra add-ons or feel pressured at all to d ...

The Valvoline staff was very friendly and charismatic. I did not feel bombarded with extra add-ons or feel pressured at all to do anything but get a simple oil change.
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5

CB

They thoroughly explained what they were doing and what options I had and what services I needed without pressure.

They thoroughly explained what they were doing and what options I had and what services I needed without pressure.
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5

Tom D.

Friendly, courteous staff. Explained all services without pressure to buy.

Friendly, courteous staff. Explained all services without pressure to buy.
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5

RobK

Felt like a friend was helping me. I think his name was Mike. He also has a Dodge Dakota and just started talking trucks and how ...

Felt like a friend was helping me. I think his name was Mike. He also has a Dodge Dakota and just started talking trucks and how many miles he has on his. Made me feel good about my rig and looking forward to many more miles to come with proper maintenance. Already recommended you guy's to two people and will bring my wife's car in soon. Thank you.
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5

BettyP

The service I received was wonderful! Daniel was very knowledgeable and friendly, as were Nathan and Mike. Your shop is very c ...

The service I received was wonderful! Daniel was very knowledgeable and friendly, as were Nathan and Mike. Your shop is very close to my home, there was no wait time. Very convenient.We will definitely be back!! Thank you.
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5

Courtney R

Very friendly staff, explained everything, didn't feel any pressure, they were quick too

Very friendly staff, explained everything, didn't feel any pressure, they were quick too
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5

Jeff K

Friendly, knowledgeable, and professional service.

Friendly, knowledgeable, and professional service.
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5

Naomi M

All 3 people that helped me were amazing, and super friendly

All 3 people that helped me were amazing, and super friendly
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5

Lindylou

The employees were nice and informative.

The employees were nice and informative.
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5

mogulmike

Never had to get out of my vehicle

Never had to get out of my vehicle
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5

Kimmyo

Quick and courteous.

Quick and courteous.
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5

MsMichelleT205

Excellent Customer Service. The guys I had were awesome and friendly and went over everything. Great crew, give them a raise!

Excellent Customer Service. The guys I had were awesome and friendly and went over everything. Great crew, give them a raise!
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5

Rob T.

Knowledgeable, friendly staff

Knowledgeable, friendly staff
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5

SteveN

I have used you folks several times, and fine the service friendly and efficient.

I have used you folks several times, and fine the service friendly and efficient.
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5

JM4

Love the fast service and routine of the oil change. I appreciate asking about recommendations needed for service without being ...

Love the fast service and routine of the oil change. I appreciate asking about recommendations needed for service without being pushy! I’m usually more likely to buy if I have the knowledge of what my car needs without feeling like I’m being “sold” too! And you guys are good at that! I also like that I stay in the car during the oil change, especially when I have my children! I drive out of my way to visit this location!!
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4

Dr. Roy

I was satisfied, but did not experience anything to make me more satisfied than previously. I have had service at this location ...

I was satisfied, but did not experience anything to make me more satisfied than previously. I have had service at this location for 4+ years, and at Oil Can Henry for about 15 years.
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5

TerriH

The customer service was amazing! They all were very helpful in understanding each step they made. Loved there were cameras so I ...

The customer service was amazing! They all were very helpful in understanding each step they made. Loved there were cameras so I could see everything, made it interesting for those of us that have never seen it done.
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3

Gdc

I feel the price is to much for the service

I feel the price is to much for the service
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5

RNH

the Staff was friendly and courteous.

the Staff was friendly and courteous.
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5

Aimee H

The two men, both Mikes, had excellent customer service skills. They talked me through what was happening and answered all of my ...

The two men, both Mikes, had excellent customer service skills. They talked me through what was happening and answered all of my questions. Though offered services, which some I couldn’t do at the time, were explained and also given a email and print out for future. Also Mike #2 offered to show me my filter that I wasn’t replacing at the time just so I could see it! He didn’t have to but was happy to when I asked. I have taken my cars in the past to other places and I will always go back to your Sumner store even though I live in Tacoma. They were so nice and I appreciate their kindness and knowledge!
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5

Jane S

Quick friendly service with a team which appears to work well together. Plus was a free top off of oil and other fluids betwee ...

Quick friendly service with a team which appears to work well together. Plus was a free top off of oil and other fluids between regular oil change
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5

Anonymous

The staff was friendly and very willing to explain what the service we were getting done does for our vehicle. They never once g ...

The staff was friendly and very willing to explain what the service we were getting done does for our vehicle. They never once got pushy about trying to get us to pay for more services. They made me feel very comfortable, I will continue to use them in the future.
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5

Joan C

The young man that serviced my car was very friendly, polite, and courteous. He knew his job and explained everything he did, ...

The young man that serviced my car was very friendly, polite, and courteous. He knew his job and explained everything he did, step by step. He told me about extra services, but did not pressure me to purchase any extras. I will definitely return and I have already told my friends about the great service.
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5

Willy p

Fast and convenient

Fast and convenient
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5

AK

All around positive experience

All around positive experience
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5

Sue C.

Professional, informative and no pressure to buy additional services unless I requested them.

Professional, informative and no pressure to buy additional services unless I requested them.
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5

MAX

Although the price is considerably high, it was great being able to get my oil changed in a responsibly quick time period. Wasn' ...

Although the price is considerably high, it was great being able to get my oil changed in a responsibly quick time period. Wasn't pressured to buy additional services or items also.
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5

Biker Danny

I think Valvoline is a trusted name in oil. Jiffy lube and grease monkey doesn't sound like names that are trustworthy. If anyon ...

I think Valvoline is a trusted name in oil. Jiffy lube and grease monkey doesn't sound like names that are trustworthy. If anyone wants quality business go back to the name and that's my advise. It's just a simple rule of sound mind and history.
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5

Wes N.

Knowledgeable people. Polite. Fast service. Price was right.

Knowledgeable people. Polite. Fast service. Price was right.
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5

Frank

Outstanding service and professionalism

Outstanding service and professionalism
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4

Becky

It was fine. They had me waiting as they couldnt get dip stick out! I had to tell them to hold the base and it came right out. N ...

It was fine. They had me waiting as they couldnt get dip stick out! I had to tell them to hold the base and it came right out. No biggy
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5

Kjg

The customer service was awesome. Very friendly and answered questions with ease.

The customer service was awesome. Very friendly and answered questions with ease.
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5

TraceyC

They were great and I was out in a hurry. I’ve been using the same location for years.

They were great and I was out in a hurry. I’ve been using the same location for years.
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4

Loyloy

I was recommended a transmition service and asked if I wanted to do it that day. I said no but I came back a week later when the ...

I was recommended a transmition service and asked if I wanted to do it that day. I said no but I came back a week later when they told me the tool for doing to service was in need of repair and was broken for several weeks. So I haven’t got a tranny service yet
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5

RS

Quick, friendly, efficient, showed pricing and repeated info as needed.

Quick, friendly, efficient, showed pricing and repeated info as needed.
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5

K.C.

I was expecting to be asked to have services that I didn't want. I came in for an oil and filter change and that's what I got. P ...

I was expecting to be asked to have services that I didn't want. I came in for an oil and filter change and that's what I got. Plus I appreciated the safety checks also.
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5

Felicity s

Professional staff upfront about what to expect

Professional staff upfront about what to expect
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5

Becky S

No pressure for up sales. Informed me of factory recommendations.

No pressure for up sales. Informed me of factory recommendations.
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5

wendyc

quick service. no pressure to perform other services.

quick service. no pressure to perform other services.
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5

Albert L

The techs were friendly and while I was waiting in line, one of the techs advised that I should move into the other lane since t ...

The techs were friendly and while I was waiting in line, one of the techs advised that I should move into the other lane since that car will be finishing first. He had the car behind me reverse so I could move my car.
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4

ScottE

The staff was very customer friendly. They were efficient and it was done in a timely manner.

The staff was very customer friendly. They were efficient and it was done in a timely manner.
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5

Lisa B

I can in and I was just low on coolant and they filled in with no problem

I can in and I was just low on coolant and they filled in with no problem
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5

Smiley

I have never been before. I needed an oil change badly. The later hours worked great for me since I got home late. The gentleme ...

I have never been before. I needed an oil change badly. The later hours worked great for me since I got home late. The gentlemen working were quick, helpful and kind. Thank you for the great service! Keep up the good work guys!
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5

Anonymous

Very knowledgeable, efficient, thorough and friendly.

Very knowledgeable, efficient, thorough and friendly.
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5

SM

Tall Mike with the beard was outstanding! You don't expect to receive such excellent customer service while getting your oil cha ...

Tall Mike with the beard was outstanding! You don't expect to receive such excellent customer service while getting your oil changed, but the people at the Sumner Valvoline make it happen. I will definitely be returning.
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5

Asiancowboy

Courteous, professional, personable & knowledgeable employees...

Courteous, professional, personable & knowledgeable employees...
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5

Hector M

I was satisfied because of the overall customer service of the staff. All the employees who worked on my car displayed professio ...

I was satisfied because of the overall customer service of the staff. All the employees who worked on my car displayed professionalism, knowledge of their job, and again, gave great customer service. This location I went to, was previously under a different name/owned by a different company. I would drive to other nearby cities to get oil changes and I live 3-4 miles from this location. I had refused to go to this previously owned oil change business due to their blatant unethical business practices (would cheat customers out of proper service/oil change and they deliberately cut the cable to my hood - trust me, I know this for a fact). They were the epitome of a horrible business with horrible customer service (young unethical punks were their employees). So, when I found out last night that your company had taken over this previously owned oil change business, i decided to give you a chance. Great decision. I want to thank you for coming into this small town and offering such great service. Keep up the great work. Again, great job by your employees!
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5

T

Richard and his crew are awesome. Got me in and out quickly, great customer service

Richard and his crew are awesome. Got me in and out quickly, great customer service
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5

Glenn F.

Yes, they were curtious and efficient. Very happy, excellent service. Thanks

Yes, they were curtious and efficient. Very happy, excellent service. Thanks
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5

Lizh

Very friendly and not “pushy” at all.

Very friendly and not “pushy” at all.
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5

omahabob

Prompt and courteous

Prompt and courteous
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5

Bri P

Richard took the time to explain everything he was doing and the reason behind it. If I didn’t understand something he didn’t he ...

Richard took the time to explain everything he was doing and the reason behind it. If I didn’t understand something he didn’t hesitate to explain.
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4

Anonymous

Price seemed a bit high for just an oil and air filter change

Price seemed a bit high for just an oil and air filter change
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5

Sandy

The people are always very nice and they do a good job. I’m very satisfied with the service.

The people are always very nice and they do a good job. I’m very satisfied with the service.
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5

Cher S

I’ve been coming here for awhile now,and they always do a nice job

I’ve been coming here for awhile now,and they always do a nice job
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5

JAC

They were pleasant and speedy

They were pleasant and speedy
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5

Linda W

Very informative employees . Was treated like an old valuable friend !!

Very informative employees . Was treated like an old valuable friend !!
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5

vaughn b

3 courteous Valvoline employees correctly serviced my vehicle.

3 courteous Valvoline employees correctly serviced my vehicle.
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5

pish

Recently took my auto in for an oil change. I was short on time and am so glad I was able to get in and out. the crew at this pa ...

Recently took my auto in for an oil change. I was short on time and am so glad I was able to get in and out. the crew at this particular location was friendly, knowledgeable, and respectful. they didn't mind my watching everything that he was doing under the hood of my auto. He explained things and answered my questions. Although they made helpful suggestions, they didn't get upset, pushy, or try to invoke fear when I told them "thank you, but no" so to speak. Having received friendly, prompt, and reasonably priced service I will recommend and revisit this location again! Satisfied Customer
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5

CP

I like this location. I can tell it has good managers, supervisors and good training. The employees at this location are alway ...

I like this location. I can tell it has good managers, supervisors and good training. The employees at this location are always friendly, courteous and professional in what they do. It never fails that they show me something new about my car (this week it was how to turn on my fog lights on my new vehicle).
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5

Rhonda L.

Friendly, courteous and explained everything they were doing and who was doing the service.

Friendly, courteous and explained everything they were doing and who was doing the service.
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4

Ron 2500HD

the data enterer was a little short minded/ scattered

the data enterer was a little short minded/ scattered
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5

Dan R

Friendly professional staff explain everything and do not try to push more service on you.

Friendly professional staff explain everything and do not try to push more service on you.
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5

BirdGirl

I had the assistant manager, can't remember his name but he was just a good guy that enjoyed what he did. He was wonderful and I ...

I had the assistant manager, can't remember his name but he was just a good guy that enjoyed what he did. He was wonderful and I look forward to seeing him next time.
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5

Rick F.

Very fast, nice, and knowledgeable. I like the cameras you can look at. Good fair price.

Very fast, nice, and knowledgeable. I like the cameras you can look at. Good fair price.
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5

Nik

Great service and excellent customer service

Great service and excellent customer service
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2

SC

The staff was professional and efficient, but I felt a constant and persistent pressure to add services despite my clear wishes ...

The staff was professional and efficient, but I felt a constant and persistent pressure to add services despite my clear wishes for an oil change only.
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5

John D

I got right in with no wait, they performed service quickly and did not try to sell me anything else. I really appreciated that.

I got right in with no wait, they performed service quickly and did not try to sell me anything else. I really appreciated that.
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5

Narodna Odbrana

Everything went great and the staff was courteous and knowledgeable.

Everything went great and the staff was courteous and knowledgeable.
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5

Tonya A

Entire staff was very nice! Had a light I needed replaced. I was very happy they were able to take care of this for me. I woul ...

Entire staff was very nice! Had a light I needed replaced. I was very happy they were able to take care of this for me. I would definitely come back! They did a great job!!!
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5

Dean R.

Great service and fast.

Great service and fast.
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5

SMGX2

I witnessed a technician there months ago throwing a fit and throwing the skid plate to a car down below in the pit. I have not ...

I witnessed a technician there months ago throwing a fit and throwing the skid plate to a car down below in the pit. I have not returned for at least 5 to 6 months. The other night I read on the Orting blotter about the good things from this store lately. My husband said let's give it a try. We stopped for an oil change and new air filter. Andrew was the nicest and made us feel welcome. Service was great. I will definitely be back because of the great service from Andrew.
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5

drakew

they were quick and very good between the 3 of the workers they checked each others work to make sure it was okay

they were quick and very good between the 3 of the workers they checked each others work to make sure it was okay
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5

B.B.

My daughter had recommended Valvoline to me as she had had a great experience here as well. So I came in feeling good about my ...

My daughter had recommended Valvoline to me as she had had a great experience here as well. So I came in feeling good about my visit ahead of time. The technicians were very courteous, friendly knowledgeable. They explained every aspect of the oil change etc. It was great not to have to get out of my car. I’ll definitely come back for another oil change.
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5

Shane B

Less pressure for add on sales than Jiffy Lube. That is the reason i'll come back.

Less pressure for add on sales than Jiffy Lube. That is the reason i'll come back.
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3

Dave

Waited 50 minutes behind one car who decided to have multiple services done. Was hemmed in by other cars behind me which meant i ...

Waited 50 minutes behind one car who decided to have multiple services done. Was hemmed in by other cars behind me which meant i was trapped. Was repeatedly told it would be two more minutes when it was far far longer. It was darn cold too. Most frustrating to see the line next to you go fast when stuck.
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5

Rory P

The staff were very friendly and efficient in getting us in and out of the bay.

The staff were very friendly and efficient in getting us in and out of the bay.
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5

Peter K

They work fast

They work fast
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4

Roadking

It's not a big deal...But I was very busy and had my wife bring her vehicle in. I do most maintenance myself. But, somehow she a ...

It's not a big deal...But I was very busy and had my wife bring her vehicle in. I do most maintenance myself. But, somehow she agreed to an overpriced air filter. I am pretty consistant about change intervals, to the point I keep a maintenance journal in each of our vehicles. I would suggest that before you ring up an expensive add-on, ask if they have anyone who normally services their car. Like I said, I believe it was in good faith. It doesn't hurt how I feel about your service. Just don't be too eager on the "up-sell".
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5

Perry O.

It was quick and easy. I didn't even have to leave my truck.

It was quick and easy. I didn't even have to leave my truck.
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5

NickiD

Mike was amazing. He was very thorough in his explanations, and when he wasn't sure about something, he called to verify the in ...

Mike was amazing. He was very thorough in his explanations, and when he wasn't sure about something, he called to verify the information in the computer was correct.
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5

Sam

No wait, employees were great.

No wait, employees were great.
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5

Steve T

Great manager and crew

Great manager and crew
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5

Kevin B

Was in and out in less than 20 minutes. Was great

Was in and out in less than 20 minutes. Was great
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5

Just grand

Great everything

Great everything
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5

Elementary

Staff seems competent, not pushy, friendly. And liked there work

Staff seems competent, not pushy, friendly. And liked there work
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5

mtnvaper

Could not believe how fast these guys were! Sometimes speed can make you unneasy about tightness of bolts and that the work is b ...

Could not believe how fast these guys were! Sometimes speed can make you unneasy about tightness of bolts and that the work is being done correctly. But these guys made me feel completely confident in their work and showed me every step and level of my fluids before and after. Super polite and very helpful!
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5

Patty A

Technicians were most attentive and explained everything to my satisfaction. I've never waited in my car before as it was over a ...

Technicians were most attentive and explained everything to my satisfaction. I've never waited in my car before as it was over a pit during service. That was comfortable. Excellent customer service.
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5

T-Kay

Everyone was very friendly and professional. Everything was done in a timely manner.

Everyone was very friendly and professional. Everything was done in a timely manner.
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5

Beautiful girl

Because I got to stay on my car

Because I got to stay on my car
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5

Beasthawk13

From the moment I got there Nina was super sweet and nice. She didn’t try to push anything besides the oil change for me! Which ...

From the moment I got there Nina was super sweet and nice. She didn’t try to push anything besides the oil change for me! Which is wonderful cause other places I have gone try to up sell me for things my car doesn’t need(I got a second opinion and didnt need anything else) she also told me you guys have headlights and fog lights I can buy and you guys install! I’ll be getting those next time! Thank you Nina for being very helpful and not pressuring at all! I don’t remember the managers name but he was also soooo nice to me! Merry Christmas
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5

ggsdrummer

The specified the corect Oil for my 2017 RAM Cummins.

The specified the corect Oil for my 2017 RAM Cummins.
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4

JesusLovesYouTrustInHimPleaseRightNow

I would of bought a batter if it was 100 dollars even. If you could give me a coupon for a battery for 100 dollars I would go ba ...

I would of bought a batter if it was 100 dollars even. If you could give me a coupon for a battery for 100 dollars I would go back and buy one. Also you charge 20 dollars for some fuel injection, while it costs only 8 dollars at the store. Service is great, employee's there are great. You guys just charge too much for other services I think.
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4

Red

More expensive than the dealer for service.

More expensive than the dealer for service.
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5

Rick H

nice friendly people

nice friendly people
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5

Lisa

Quick and efficient service

Quick and efficient service
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5

Beth K

They were very informative and talked to me through the whole process!🤗

They were very informative and talked to me through the whole process!🤗
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5

Sandee B

The staff was very friendly and efficient.

The staff was very friendly and efficient.
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5

Pauline K

My presence in the line was immediately acknowledged and was greeted by the manager of the station. I was also informed regardin ...

My presence in the line was immediately acknowledged and was greeted by the manager of the station. I was also informed regarding the amount of time my oil change and inspection would take. I noticed every single one of the employees manning the station were communicating very well with each other and were efficient in the mechanical tasks they were performing. I also notice the absence of discord un the demeanor of the employees, they were interested in what they were doing. I was spoken to with respect and clarity regarding the findings. I was shown the boxes of the new filters being installed in my vehicle. I was given the option to chose between two different kinds of engine oils. At the end, I was very respectfully guided of how to safely exit the station. These dear folks at Sumner, have earned my respect, trust and business! I will spread "the good news" about the services I received! Please, read this to them, they work hard and deserve to know they are APPRECIATED AND RECOGNIZED! Merry Christmas to all! Pauline K Heinselman.
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5

Rik

Quick easy and efficient

Quick easy and efficient
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5

Ari C

Prompt service and knowledge of staff

Prompt service and knowledge of staff
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5

SharonL

I was treated with respect when I indicated I didn't know how to release the hood. I was not treated differently just because of ...

I was treated with respect when I indicated I didn't know how to release the hood. I was not treated differently just because of my age. I was a prior customer with a different vehicle and different address and was confident that I would be satisfied with my experience with my new car.
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4

KT

Prices have gone up and what is offered has actually been lessened since the Oil Can Henry days. With regard to a standard oil c ...

Prices have gone up and what is offered has actually been lessened since the Oil Can Henry days. With regard to a standard oil change service.
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5

Emmanuel E.

Quick and seamless service with good customer service

Quick and seamless service with good customer service
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4

Lissica

I wish they could have changed my HID headlight but that’s not their fault.

I wish they could have changed my HID headlight but that’s not their fault.
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5

terryt

great service

great service
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5

Ashley l

The staff is great and my service person I had was awesome sorry can’t remember his name he’s newer the mgr said but wonderful

The staff is great and my service person I had was awesome sorry can’t remember his name he’s newer the mgr said but wonderful
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5

Hondadriver

The staff is extremely friendly and helpful. The assistant manager interacted with me the most. She was friendly, helpful and sm ...

The staff is extremely friendly and helpful. The assistant manager interacted with me the most. She was friendly, helpful and smiling the whole time. Wonderful service
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5

Dar

Convenient & fast!

Convenient & fast!
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5

Optimus

Pure professionals work here

Pure professionals work here
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4

PatD

I come to this place all the time and always see the same price. Maybe give loyalty rewards for customers always coming back for ...

I come to this place all the time and always see the same price. Maybe give loyalty rewards for customers always coming back for service.
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5

Shadey

Quick and efficient. Staff was very pleasant and courteous.

Quick and efficient. Staff was very pleasant and courteous.
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5

Michelle B

There very nice. I like how professional the staff is😊

There very nice. I like how professional the staff is😊
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5

Moniqued

I absolutely love this location! I live in Tacoma WA and will always drive to this location. The workers that work there are hig ...

I absolutely love this location! I live in Tacoma WA and will always drive to this location. The workers that work there are highly knowledgeable and extremely friendly. They always make me feel welcomed, & do a quick and efficient service for me. As always, thank you for your service Valvoline!
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5

Rob

I found a coupon on line which made the price in line with other places that offer a lower price. The staff was very friendly a ...

I found a coupon on line which made the price in line with other places that offer a lower price. The staff was very friendly and professional. I especially like that I did not have to make an appointment and the service time turned out to be very quick. I will likely get the oil changed here regularly.
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5

Marsey Moore

because they had my oil filter in stock in stock this time

because they had my oil filter in stock in stock this time
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4

Sam H

Due to volume, I had to sit in line for more than 30 mins. I was also asked to move lines twice as one bay was moving along fast ...

Due to volume, I had to sit in line for more than 30 mins. I was also asked to move lines twice as one bay was moving along faster and they needed to get the guy ahead of me in.
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5

Doug M

courteous professional service and informative

courteous professional service and informative
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5

IsuzuNPR

I didn't have to change my oil.

I didn't have to change my oil.
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2

Sha

The computers were down and it took way longer than the 15min to change my oil once everything was back up and working. I was th ...

The computers were down and it took way longer than the 15min to change my oil once everything was back up and working. I was there 1hr
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5

USCG

Always great service. The staff is always friendly and informative

Always great service. The staff is always friendly and informative
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5

Bubbahead

liked being able to sit in car and watch them service my vehicle.

liked being able to sit in car and watch them service my vehicle.
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5

Kari B

They were professional, courteous and let me know when they were and why they were taking so long

They were professional, courteous and let me know when they were and why they were taking so long
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5

Anonymous

Great service... went the extra mile to fix issue with lights on my vehicle.

Great service... went the extra mile to fix issue with lights on my vehicle.
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5

Sam S

A friendly knowledgeable woman.

A friendly knowledgeable woman.
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5

Vaughn S.

Staff courteous and prompt.

Staff courteous and prompt.
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5

Mark B

Friendly staff that seemed to be very good at what they do. I generally do all my work, but disposing of waste oil is a hassle.I ...

Friendly staff that seemed to be very good at what they do. I generally do all my work, but disposing of waste oil is a hassle.I see you inquire of a "waiting room". In Sumner, WA a waiting area is not available. Not that a waiting area is necessary due to how quickly the service is performed when I am free to use it (early in the day).
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5

Oscar R

Quick and fast, not pushy to sell, but told me what I needed for the truck.

Quick and fast, not pushy to sell, but told me what I needed for the truck.
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5

Sarah

I was referred here from a friend that goes there. I’m new to the state and I liked the business because it was quick, I didn’t ...

I was referred here from a friend that goes there. I’m new to the state and I liked the business because it was quick, I didn’t have to get out of my car and it was highly recommended by several people on an Orting moms Facebook page
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5

DianaM

The staff that worked on my car were very friendly, they answered my questions and were quick and thorough. Done and home in les ...

The staff that worked on my car were very friendly, they answered my questions and were quick and thorough. Done and home in less than 30 minutes.
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5

SumnerResident1234

Friendly, courteous and knowledgeable. Staff worked as a team and were efficient.

Friendly, courteous and knowledgeable. Staff worked as a team and were efficient.
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5

Christie R

Service was quick and professional. Reasonably priced.

Service was quick and professional. Reasonably priced.
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5

Vince S

Quick & friendly

Quick & friendly
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5

Awmayyy

The technicians communicated everything they were doing. Made sure I understand the importance of each service offered. Complete ...

The technicians communicated everything they were doing. Made sure I understand the importance of each service offered. Completed the oil change quickly and efficiently.
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5

Dispatcher6006

Personal communicate well and I've always got in and out quickly.

Personal communicate well and I've always got in and out quickly.
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5

mspattir

I pulled in told the service people what service I wanted and they jumped right on it.

I pulled in told the service people what service I wanted and they jumped right on it.
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4

Johanssen

touy tgygoy toygtyt.

touy tgygoy toygtyt.
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5

Jn

Fast, courteous, friendly, knowledgeable

Fast, courteous, friendly, knowledgeable
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5

Alyssa S.

Customer service is great & I've been there many times I feel comfortable with the service.

Customer service is great & I've been there many times I feel comfortable with the service.
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5

MooreT

I was in and out within 20 minutes and was not pressured to make extra purchases.

I was in and out within 20 minutes and was not pressured to make extra purchases.
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5

Kellie O

staff was great and efficient. They explained everything very well

staff was great and efficient. They explained everything very well
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5

Lucky13

Everyone is friendly and they know what they are doing.

Everyone is friendly and they know what they are doing.
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5

Anonymous

Well, oiled machine! very professional and efficient! Very unique!

Well, oiled machine! very professional and efficient! Very unique!
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5

Tom L.

The crew was very friendly and professional. I also liked the fact that items were double inspected prior to closing a system o ...

The crew was very friendly and professional. I also liked the fact that items were double inspected prior to closing a system or when fluid was added. That builds confidence in the service you provide. I've always done my own maintenance just because I know that I'm not cutting corners on my vehicle. The level of maintenance I received when visiting your Sumner location showed this old mechanic that it is possible to get that type of service with confidence. Thank You
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5

Alissa B

Awesome customer service, and happy greeters. They get the job done promptly and in a professional manner. I am always happy wit ...

Awesome customer service, and happy greeters. They get the job done promptly and in a professional manner. I am always happy with my visits.
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5

bartenderbob

Great and friendly service with a knowledge base held by all of the staff that is second to none

Great and friendly service with a knowledge base held by all of the staff that is second to none
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5

Rich

They were very professional and attended to my needs quickly. I feel that I received the right amount of information needed to m ...

They were very professional and attended to my needs quickly. I feel that I received the right amount of information needed to make a good decision on what I needed to have done. And they treated me with a great attitude.
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5

Atmcg

Employees were fast, efficient, and very friendly. Not often these days you meet people at their job and they seem to genuinel ...

Employees were fast, efficient, and very friendly. Not often these days you meet people at their job and they seem to genuinely enjoy the job. Hunter was fantastic. I will be back.
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5

Veeg98059

Very friendly and knowledgeable. I like that a woman was employed there and helped me reset my warning indicator.

Very friendly and knowledgeable. I like that a woman was employed there and helped me reset my warning indicator.
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5

N/A

Fast and friendly. I like the fast part a lot.

Fast and friendly. I like the fast part a lot.
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5

kbart

Fast service

Fast service
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5

Jmarie

Upfront on pricing, quicker than the fast time they quoted when I arrived.

Upfront on pricing, quicker than the fast time they quoted when I arrived.
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5

Je

Very friendly staff, nice

Very friendly staff, nice
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5

Anonymous

It was quick and easy they were friendly. And it was clean

It was quick and easy they were friendly. And it was clean
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5

Lori k

Friendly, honest

Friendly, honest
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5

Prefer not to answer

I brought my own oil and filter and the mechanics were incredibly accommodating.

I brought my own oil and filter and the mechanics were incredibly accommodating.
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5

Bryan C

Though I had to wait, (lots of customers) the staff was friendly and willing to get me serviced as quickly and professionally as ...

Though I had to wait, (lots of customers) the staff was friendly and willing to get me serviced as quickly and professionally as possible.
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5

BlaseD

Nina the CSR was very thorough and held a conversation with me while services were being performed. She also has a great dispos ...

Nina the CSR was very thorough and held a conversation with me while services were being performed. She also has a great disposition for customers and is very sweet.
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5

Randy M

All the employees treat you like they have know you for years. Best customer service out of all the oil change places I have bee ...

All the employees treat you like they have know you for years. Best customer service out of all the oil change places I have been too.
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5

Katie W

It was easy and all the staff were great!

It was easy and all the staff were great!
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5

Rik

Fast service courteous staff

Fast service courteous staff
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5

Dan J.

I like Valvoline as a product and a a life time user. Other local merchants are offering aggressive coupons though (Jiffy Lube ...

I like Valvoline as a product and a a life time user. Other local merchants are offering aggressive coupons though (Jiffy Lube, Grease Monkey, Pep Boys etc)
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4

Rick B

Sat in car the entire time.

Sat in car the entire time.
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4

mogulmike

having to listen to the additional services that I always say no to is only slowing down my experience

having to listen to the additional services that I always say no to is only slowing down my experience
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5

Cross

Fast. Great Customer Service. Good Price Points.

Fast. Great Customer Service. Good Price Points.
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4

Jennt

I had to wait over an hour outside before i could even get into the service center

I had to wait over an hour outside before i could even get into the service center
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4

Cn

Longer wait

Longer wait
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5

Mary K.

Friendly, organized staff. Clean, organized facility. All staff worked nicely together, communicated well with each other. We ...

Friendly, organized staff. Clean, organized facility. All staff worked nicely together, communicated well with each other. Well oiled machine!
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4

Davidp

I feel like it could have been a quicker process.

I feel like it could have been a quicker process.
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5

NARODNA ODBRANA

Everyone was friendly, knowledgeable, and did a fantastic job.

Everyone was friendly, knowledgeable, and did a fantastic job.
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4

Nvc

No not really. Everyone was right on top of things.it was good.

No not really. Everyone was right on top of things.it was good.
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5

Matthew

Everyone was very friendly and awesome and professional

Everyone was very friendly and awesome and professional
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5

Cathy J

Fast quick service with professionals that were friendly and knowledgeable

Fast quick service with professionals that were friendly and knowledgeable
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5

lindseyl

People were very friendly and courteous about my choices of service. Information was thorough and I felt no pressure to do anyth ...

People were very friendly and courteous about my choices of service. Information was thorough and I felt no pressure to do anything more than I liked. Prices were great.
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5

Anonymous

They were quick and seemed to be thorough

They were quick and seemed to be thorough
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4

Jim N.

Standard motor oil and a filter should not cost $50.00

Standard motor oil and a filter should not cost $50.00
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5

Tre

Good service and got the job done quickly.

Good service and got the job done quickly.
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4

Oily

They did not reset the dash light, something that the other valvoline service center in Enumclaw always did.

They did not reset the dash light, something that the other valvoline service center in Enumclaw always did.
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4

Anonymous

Value....$50 for an oil change is way too high. Wasn't offered clear pricing in advance

Value....$50 for an oil change is way too high. Wasn't offered clear pricing in advance
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1

RobynS

I WAS satisfied. Service man was very friendly. Job was thorough and quick.

I WAS satisfied. Service man was very friendly. Job was thorough and quick.
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5

MamaCoug

Very friendly, respectful, and extremely fast!

Very friendly, respectful, and extremely fast!
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5

Dawn P

It was my first visit and it was quick and easy and all employees were nice and professional.

It was my first visit and it was quick and easy and all employees were nice and professional.
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5

Rob H

I got what I came for. No reason to give a lower score.

I got what I came for. No reason to give a lower score.
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5

Lydia

The staff was really awesome and knowledgeable was impressive

The staff was really awesome and knowledgeable was impressive
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5

Linda O

Everything very good

Everything very good
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5

spraymasterk

Professional and not pushy.

Professional and not pushy.
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4

UWFan07

Waited in the vehicle for over 35 minutes. This is the second time I've waited forever to get an oil change. The price for an oi ...

Waited in the vehicle for over 35 minutes. This is the second time I've waited forever to get an oil change. The price for an oil change is the same price as Jiffy Lube. Jiffy lube offers more bang for your buck; floors vacuumed, windows cleaned, and offer more discounts for filters or wipers.
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5

Garry

The people

The people
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5

S. A.

The friendliness and knowledge of the staff; their communication with me AND each other. It was quick and easy and they were inf ...

The friendliness and knowledge of the staff; their communication with me AND each other. It was quick and easy and they were informative. I didn't have to wait and the price seemed VERY reasonable! They answered questions I had - even unrelated to the oil change -- with professionalism and patience.
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4

Anonymous

Took longer than usual.

Took longer than usual.
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5

Rhonda L.

Quick response. Very friendly staff. Handled part of the services while I was waiting for a bay to open.

Quick response. Very friendly staff. Handled part of the services while I was waiting for a bay to open.
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4

Am34

I miss the experience of oil can Henry's

I miss the experience of oil can Henry's
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5

Jeff

Great service, great and friendly staff.

Great service, great and friendly staff.
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5

Justin

Staff was very knowledgeable, friendly, no pressure salemans and I've finally found a place I can trust.

Staff was very knowledgeable, friendly, no pressure salemans and I've finally found a place I can trust.
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5

CM671

Service was quick. They were clean and thorough.

Service was quick. They were clean and thorough.
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5

L Shad

After I pulled up to the service bay, another vehicle pulled up to the other bay. The service representative asked the other veh ...

After I pulled up to the service bay, another vehicle pulled up to the other bay. The service representative asked the other vehicle to switch sides with me, indicating the other bay would finish first and I was next in line. Quick and friendly service.
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5

Jackson

Quick, efficient and friendly!!👍🏾

Quick, efficient and friendly!!👍🏾
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5

Philip

The tech we're honest and knowledgeable.

The tech we're honest and knowledgeable.
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5

Anonymous

great service very professional and friendly staff, I'm very very happy thank you guys great job!

great service very professional and friendly staff, I'm very very happy thank you guys great job!
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5

Paul T.

Nina, my technician, was friendly and professional and kept me updated on all procedures and progress. I've been to Jiffy Lubes ...

Nina, my technician, was friendly and professional and kept me updated on all procedures and progress. I've been to Jiffy Lubes over the years and have always felt that I wasn't part of the process and was pressured to buy extras. I didn't get that feeling at all with Valvoline. As a sales professional I know that customers return 90% due to staff and 10% due to what they sell.
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5

Jim P

Fast service

Fast service
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5

Jim H

The cost of service was on the high side compare to a car dealership.

The cost of service was on the high side compare to a car dealership.
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5

Positive Experience

They were friendly and described what they were doing offered other services but didn't push.

They were friendly and described what they were doing offered other services but didn't push.
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5

Tabby76

They were very friendly and explained what they were doing every step of the way. And they never once pressured me into spending ...

They were very friendly and explained what they were doing every step of the way. And they never once pressured me into spending more money. I will definitely return and use this service, overall a good experience.
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5

Kelli B

They've always been good and earned my trust as Oil Can Henry's, and now as Valvoline. I'll be back. I enjoy the experience an ...

They've always been good and earned my trust as Oil Can Henry's, and now as Valvoline. I'll be back. I enjoy the experience and trust them to do excellent work.
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5

Fred J

Friendly staff. Little to no wait. Fast service.

Friendly staff. Little to no wait. Fast service.
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4

Justin B.

Check engine light came on shortly after I left. Haven't had time to check what caused the trouble code

Check engine light came on shortly after I left. Haven't had time to check what caused the trouble code
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5

Nick S.

Quick, professional, courteous and friendly.

Quick, professional, courteous and friendly.
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4

DEL

Do not know at this time. Will dive the car for awhile before making a determination.

Do not know at this time. Will dive the car for awhile before making a determination.
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5

STW

I got in immediately. No waiting. The staff was great. I told them from the beginning I did not want extra products and they ...

I got in immediately. No waiting. The staff was great. I told them from the beginning I did not want extra products and they respected that. I just wanted the oil changed. There had been a long line up earlier in the day- 3 cars in each bay line waiting. I went at 615p and was out by 640p. We come here often and many times they do pressure you to buy extra products. I just want in and out and not the other stuff. If I want it I will ask.
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5

SubieMom

This is the first time I had my fluids refilled before mucous change. The staff took care of everything quickly and had me read ...

This is the first time I had my fluids refilled before mucous change. The staff took care of everything quickly and had me ready for a road trip the next day with confidence. Best service ever.
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4

Mazda 3

Air filter was not due for another 20,000 miles. Yet when they showed it too me it had black grease on both sides from being ha ...

Air filter was not due for another 20,000 miles. Yet when they showed it too me it had black grease on both sides from being handled in and out so many times by oil change places. In all fairness this car is normally done by Jiffy-Lube in Atlanta, Georgia. But still, I had them replace it solely for the soiled by dirty hands reason.........
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4

G.F

I was not greeted when I first originally pulled up and had to wait for about 5 minutes before somebody came up and told me and ...

I was not greeted when I first originally pulled up and had to wait for about 5 minutes before somebody came up and told me and gave me their pricing sheet they never gave me an expected wait time. Then the gentleman was not rude but he was not friendly either he seemed very cold and wasn't very welcoming. He never said anything to me after my car was finished anf just waved me out. I said goodbye as I passed him and he didnt even make eye contact. I will probably try a different valvoline next time
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4

Anonymous

Oil can henry was a former cust of mine so i trust the people there. It has nothing todo with the valvoline name on the building ...

Oil can henry was a former cust of mine so i trust the people there. It has nothing todo with the valvoline name on the building but the people you kept from oil can henry
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3

Sumner101

The employees get more miserable each time I come. The last visit the manager corrected an employee in front of my window. Rudel ...

The employees get more miserable each time I come. The last visit the manager corrected an employee in front of my window. Rudely and very disrespectfully. This time the employees were complaining of the heat (I know it's hot) one employee was having to do all the topside work, so too few people for the 4 cars there and attitudes. And they continue to deteriorate each visit I have.Not sure if IWill be back or not.
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Sumner

1313 Valley Avenue
Sumner, WA, 98390

Why Valvoline

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Sumner

1313 Valley Avenue Sumner, WA, 98390

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

1313 Valley Avenue
Sumner, WA, 98390