Oil Change & Coupons for Sumner

5

KC

Staff was very friendly..

Staff was very friendly..
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5

noel

Excellent service!!!

Excellent service!!!
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5

jaynut1

Service is always quick and techs are informative. Never had a negative experience at this site.

Service is always quick and techs are informative. Never had a negative experience at this site.
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5

Naomi M

The employees were very friendly and were quick to perform the services.

The employees were very friendly and were quick to perform the services.
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5

Rachel

Great customer service and knowledgeable and helpful

Great customer service and knowledgeable and helpful
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4

Ron D

Had to keep asking to get warning light reset !!!!

Had to keep asking to get warning light reset !!!!
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3

Anonymous

When I pulled up I was told it should be about 15 minutes, that I was ok with. It actually took 25 minutes still would've been o ...

When I pulled up I was told it should be about 15 minutes, that I was ok with. It actually took 25 minutes still would've been ok with that cause I would want quality time taken on my car but where I have an issue is when an employee takes a break to go and grab everyone snacks then when he gets back every one goes to get said snacks/ drinks while you have people waiting. We have been coming to this location for like 6 years since it was Oil can Henry's and since Valvoline the service has been tanking horribly
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5

Tracy

The staff was very friendly to the point got me and got me out a very busy person I totally appreciate it

The staff was very friendly to the point got me and got me out a very busy person I totally appreciate it
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5

Louis green

The. Service washreat

The. Service washreat
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5

Ken

Professionalism, and respect to my time.

Professionalism, and respect to my time.
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5

Tappstart

I needed my oil topped off and windshield wipers replaced. The staff came right out and took care of it. Very friendly, great cu ...

I needed my oil topped off and windshield wipers replaced. The staff came right out and took care of it. Very friendly, great customer service
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5

Sue C

Convenience, prompt service, informative, economical and close to home!

Convenience, prompt service, informative, economical and close to home!
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4

CasebyCase

Oil filter cap was coated in oil and there was a bunch of oil dripping on my sway bar, surrounding area and pooled on my skid pl ...

Oil filter cap was coated in oil and there was a bunch of oil dripping on my sway bar, surrounding area and pooled on my skid plate. This caused it to later, leak onto my driveway a bit.
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5

NWBRONCO

Done in timely fashion

Done in timely fashion
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5

Raafi A

Great customer service

Great customer service
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5

BH

Good customer service. Good pricing with coupons.

Good customer service. Good pricing with coupons.
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5

Mackenzie B

I love this location. The service staff is very kind and knowledgable and the service is quick. Great price too. Got my car done ...

I love this location. The service staff is very kind and knowledgable and the service is quick. Great price too. Got my car done a month ago and had such a good experience that I brought my grandma’s car back recently.
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5

Mark B

Good people, reliable service.

Good people, reliable service.
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5

emilynrose

All staff was friendly and able to help answer any questions I had. Very efficient and timely.

All staff was friendly and able to help answer any questions I had. Very efficient and timely.
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5

Craig H

By staying in the car I I witness the the double check procedures you use to ensure no mistakes are made

By staying in the car I I witness the the double check procedures you use to ensure no mistakes are made
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5

Margie v

It was a fast, efficient, and priced ok

It was a fast, efficient, and priced ok
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5

John F

According to Valvoline changing the automatic transmission fluid was recommended at 60k. My owner maintenance manual has that ...

According to Valvoline changing the automatic transmission fluid was recommended at 60k. My owner maintenance manual has that service listed around 120k if I tow more then 50% of the time. I called the dealership and they advised not to change it at all. The transmission is sealed and the fluid should last the life of the car unless towing or off-road often occurs. I felt like Valvoline was trying to take advantage of my lack of maintenance knowledge.
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5

churchg

Quick service, staff is friendly, & wasn't pressured into additional services

Quick service, staff is friendly, & wasn't pressured into additional services
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4

TKM Auburn

Longer than usual wait and a very "chatty" technician that tries to up-sell other products and services, but was not very articu ...

Longer than usual wait and a very "chatty" technician that tries to up-sell other products and services, but was not very articulate
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5

Cyndie

The wait was minimal. The employees were fun to watch. Quick and easy. I did not even get out of my car. The pricing was not exp ...

The wait was minimal. The employees were fun to watch. Quick and easy. I did not even get out of my car. The pricing was not explained, but the price was very reasonable. I have always taken my Kia to the dealership for my oil change service. I will never go back to Kia again. Thank you for your services.
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5

EZ Erik

Great people working that day can't say anything bad do to it was great service.

Great people working that day can't say anything bad do to it was great service.
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3

Matt R

I always bring my car and suv here, but lately the guys seem distracted by making jokes with each other. Also, I overheard comme ...

I always bring my car and suv here, but lately the guys seem distracted by making jokes with each other. Also, I overheard comments about knowing what specific oil my car needed and one technician having to correct another.
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5

Barbp

The crew was phenomenal, courteous knowledgeable !

The crew was phenomenal, courteous knowledgeable !
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5

Anonymous

Polite, positive customer service.

Polite, positive customer service.
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5

AR

Quick friendly

Quick friendly
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5

Pepe

Great communication and the service guy remembers me

Great communication and the service guy remembers me
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5

Stacey S.

The staff was nice, professional and explained everything my car needed.

The staff was nice, professional and explained everything my car needed.
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5

Happy Valvoline Customer

Employees very knowledgeable and friendly.

Employees very knowledgeable and friendly.
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4

paul T

You never put the top rating on a service because it shows no improvement needed. There is always room for some improvement.

You never put the top rating on a service because it shows no improvement needed. There is always room for some improvement.
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5

Brad H

I was highly satisfied because of the professionalism of the team. They were very professional and communicated well with me and ...

I was highly satisfied because of the professionalism of the team. They were very professional and communicated well with me and each other while performing their job.I will definitely be back.
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5

Michelle K

They always check my lights and fill my tires while I wait my turn so it goes by pretty quick. And when I don't understand somet ...

They always check my lights and fill my tires while I wait my turn so it goes by pretty quick. And when I don't understand something they take the time to explain.
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5

Anonymous

Every time I have questions, the staff seem happy to help. I never have to wait long and when I leave, I always feel like everyt ...

Every time I have questions, the staff seem happy to help. I never have to wait long and when I leave, I always feel like everything was done correctly.
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5

rem

I got in and out very quickly. everything being done was explained to me as they were working.

I got in and out very quickly. everything being done was explained to me as they were working.
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5

HoltzclawT

Great customer service, very friendly staff, quick in and out. I like that I don't have to leave my truck.

Great customer service, very friendly staff, quick in and out. I like that I don't have to leave my truck.
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5

Janet F

I can see and hwat the staff allnworking as a team to get the job done quickly and correctly.

I can see and hwat the staff allnworking as a team to get the job done quickly and correctly.
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5

Paul B

Friendly staff. Quick work. No pressure.

Friendly staff. Quick work. No pressure.
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5

scott h

rep was clear and polite

rep was clear and polite
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5

Delaney

The staff were friendly and inviting. Which is uncommon in that environment. I also felt like they took the time necessary to ma ...

The staff were friendly and inviting. Which is uncommon in that environment. I also felt like they took the time necessary to make sure everything is working correctly. And were able to answer a few questions. I was impressed by the service I received. So thank you. Made it worth the drive to Sumner. And I'll make the drive again for all three of my vehicles.
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4

big ape

service was good and staff was friendly, just a pretty long wait as they were super busy... need to time my days to catch them w ...

service was good and staff was friendly, just a pretty long wait as they were super busy... need to time my days to catch them when its not packed.
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5

Kk

So far there are no problems with my vehicle. I have gone to jiffy lube, and they messed up my vehicle. I used valvoline in east ...

So far there are no problems with my vehicle. I have gone to jiffy lube, and they messed up my vehicle. I used valvoline in east Wenatchee, and really liked them, so am very happy that there is one in western Washington that I can go to.
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5

Frank L

The lane I was in on this visit had one of the pit cameras up and working! (the 2nd camera was still being repaired). This bring ...

The lane I was in on this visit had one of the pit cameras up and working! (the 2nd camera was still being repaired). This brings a piece of mind after all the stories you come across about things 'not being done'. It is nice to be able to see/watch them work.
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5

Cbear

Quick, friendly, and she pointed out another coupon I could use!

Quick, friendly, and she pointed out another coupon I could use!
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4

Chevytracks

It was a good experience. I was valvoline everytime for both of my vehicles

It was a good experience. I was valvoline everytime for both of my vehicles
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5

Frysky5586

I was greeted promptly and even though I arrived 15 minutes before the location was to close, they were friendly and advised the ...

I was greeted promptly and even though I arrived 15 minutes before the location was to close, they were friendly and advised they could still get me in for my oil change. I only waited about 5 minutes and the oil change was complete in about 10 minutes.
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4

Anonymous

I was satisfied but Not highly satisfied.

I was satisfied but Not highly satisfied.
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5

Anonymous

All the staff was friendly & kind. It seems like a great place to work. Everyone was having fun but also remained professional.

All the staff was friendly & kind. It seems like a great place to work. Everyone was having fun but also remained professional.
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2

Vern C.

The price was to high. i can go to the dealership and get a better price.

The price was to high. i can go to the dealership and get a better price.
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2

Chris P

I find it extremely unprofessional and rude when guys working at a place like this cant have the courtesy to be respectful of mo ...

I find it extremely unprofessional and rude when guys working at a place like this cant have the courtesy to be respectful of moms that bring cars in for oil changes. I had my wife bring this car in yesterday as I am currently out of town on a business trip. She is not use to driving this car and she doesn't know where the hood release mechanism is. The gentleman asked her to open the hood and my wife had problems locating the release. His demeaner and actions were rude and unprofessional. Stating that all hood releases are in the same position is not acceptable. Her car the handle is very different and located in a different position. For someone to be so blatantly rude like this is to me completely unacceptable behavior and should not be working in a place like this. This completely changed my view of this station and I will not be back.
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5

Nick

Friendly, quick, knowledgeable staff

Friendly, quick, knowledgeable staff
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5

Dean R

The entire team was great, Trevor really stood out as a customer service focused technician. The female agent handling the paym ...

The entire team was great, Trevor really stood out as a customer service focused technician. The female agent handling the payment and service instructions didn't have a name tag on, if she did, I'd definitely remember to thank her by name for her outstanding customer service and friendly smile. She saved me money and time by reminding me to use my app on my phone I downloaded last visit. What a great team at the Sumner store! I'll be back.
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5

Ms hall

They explained everything in did things in a timely manner

They explained everything in did things in a timely manner
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5

Brittany

Always easy going through the line

Always easy going through the line
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5

Beth

Nathan the assistant manager was informative and kind. Always does a great job. The rest of the team super friendly

Nathan the assistant manager was informative and kind. Always does a great job. The rest of the team super friendly
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5

Briw

Reasonable prices and great service

Reasonable prices and great service
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5

Happy Customer

Staff are awesome and knowledgeable. Even the green always asked the senior staff. Fairly quick in the line to wait, very quick ...

Staff are awesome and knowledgeable. Even the green always asked the senior staff. Fairly quick in the line to wait, very quick once inside. Been a reoccurring customer for two years. Thanks for the trust!!
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5

Mike M

Well, I never had to leave my vehicle and this was my first time experiencing this type of oil change. I love it a lot everyone ...

Well, I never had to leave my vehicle and this was my first time experiencing this type of oil change. I love it a lot everyone was super nice and quick.
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5

Anonymous

Friendly, competent, and comprehensive service.

Friendly, competent, and comprehensive service.
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5

JMC

Overall, the speed and efficiency, driven by an exceptional team of highly motivated, positive individuals! It was well worth m ...

Overall, the speed and efficiency, driven by an exceptional team of highly motivated, positive individuals! It was well worth my time! In fact this visit was my first time at a oil can Henry’s! If all my interactions go this well in the future you will have a new client for life!
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5

Chaos Mopar

They provided the service with zero issues even while they handled other customers I felt like I was the only priority they had. ...

They provided the service with zero issues even while they handled other customers I felt like I was the only priority they had. Great staff friendly atmosphere clean bays. Great job guys!
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5

bAM

I love the service. Very fast, convenient, and affordable. Been a happy customer for years

I love the service. Very fast, convenient, and affordable. Been a happy customer for years
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5

Anonymous

The crew was just awesome!

The crew was just awesome!
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5

Jan Brady

Everyone is always so great at this location. Thank you!

Everyone is always so great at this location. Thank you!
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5

Thomas R

Fast and efficient.

Fast and efficient.
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4

Lisa N

The staff was very helpful and friendly.

The staff was very helpful and friendly.
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5

Tim B

They were kind and respectful, also got in and out quickly

They were kind and respectful, also got in and out quickly
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5

Scott H

Organized, low pressure and they encouraged me to sign up online and save money

Organized, low pressure and they encouraged me to sign up online and save money
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5

RM

Very friendly. Manager on duty did a great job supervising the rest of the crew and checked their work. No pressure on other se ...

Very friendly. Manager on duty did a great job supervising the rest of the crew and checked their work. No pressure on other services.
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5

Mikel

Very friendly and informative

Very friendly and informative
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5

Alisha

Very quick. Very professional. No pressuring into more expensive services. Good discounts.

Very quick. Very professional. No pressuring into more expensive services. Good discounts.
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5

Tammy

The staff was friendly, and very professional

The staff was friendly, and very professional
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5

Jim T.

Friendly staff and quick service..

Friendly staff and quick service..
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5

Shar

Everyone was very knowledgeable and explained everything. Very courteous and I liked that I could see everything that was being ...

Everyone was very knowledgeable and explained everything. Very courteous and I liked that I could see everything that was being done
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4

John A

Had to ask how low my oil was at pull in, they were training alot of new bees and did not relay some of the info back to me. was ...

Had to ask how low my oil was at pull in, they were training alot of new bees and did not relay some of the info back to me. was not told what the price was going to be or what it came out too at the end, just had me run my card.
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5

CLM

No wait, great customer service and friendly employees

No wait, great customer service and friendly employees
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5

DM

Quick in and out. Great service. Friendly service.

Quick in and out. Great service. Friendly service.
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3

TimE

Staff were not at all professional, price was way over the top. I will either change my own oil in the future or go somewhere el ...

Staff were not at all professional, price was way over the top. I will either change my own oil in the future or go somewhere else.
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5

Rachelle D

Your people are very kind and knowledgeable to your product. I had alot of questions and they answered them all.

Your people are very kind and knowledgeable to your product. I had alot of questions and they answered them all.
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5

Leah B

Staff was friendly, educated and fast. Fastest oil change I have had done. Being able to stay in my vehicle made it more comfort ...

Staff was friendly, educated and fast. Fastest oil change I have had done. Being able to stay in my vehicle made it more comfortable and very convenient.
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4

SB

Would have liked them to confirm they added fluids and a print out of exactly what service they provided

Would have liked them to confirm they added fluids and a print out of exactly what service they provided
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5

Katie

Very good customer service. Made me feel comfortable and confident in the service being completed.

Very good customer service. Made me feel comfortable and confident in the service being completed.
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5

Dee

Groupon code was awesome thanks

Groupon code was awesome thanks
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5

Jeff m

They were prompt and looked at the parts of my car that I needed. I was happy to get it serviced before I am taking a longer dr ...

They were prompt and looked at the parts of my car that I needed. I was happy to get it serviced before I am taking a longer drive trip.
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5

Anonymous

They were nice

They were nice
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4

deb L

service was very slow.

service was very slow.
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4

MacGeeBee

They did a great job.

They did a great job.
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5

Nancy

Very professional staff. Fast. Seemed genuinely happy to work on my car.

Very professional staff. Fast. Seemed genuinely happy to work on my car.
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5

Brett P.

Nothing in particular. You did what you were supposed to. It's an oil change not much more to do other than that

Nothing in particular. You did what you were supposed to. It's an oil change not much more to do other than that
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5

Khalid S

They were very professional. And I was very impressed with their job skills and also making sure that everyone was taken care of ...

They were very professional. And I was very impressed with their job skills and also making sure that everyone was taken care of. And they also had a screen so I could watch everything as it was being done to my truck thanks again I will see you guys when it’s time for another Oil change.
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5

Debbie L

Staff was extremely professional, courteous, and knowledgeable.

Staff was extremely professional, courteous, and knowledgeable.
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5

Rhonda A.

We did not have to get out of our vehicle cause we have a small dog and my husband is disabled. I liked how I could ask question ...

We did not have to get out of our vehicle cause we have a small dog and my husband is disabled. I liked how I could ask questions while they worked.
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5

Sally B

Good service, great experience. Checked/ filled all fluids. Very thorough

Good service, great experience. Checked/ filled all fluids. Very thorough
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5

E C.

Thorough service

Thorough service
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5

Starla

Quick courteous just a pleasure I will be back

Quick courteous just a pleasure I will be back
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4

IPT

Just a long wait, but I understand they were busy.

Just a long wait, but I understand they were busy.
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5

TW

They explained everything and was friendly and courteous.

They explained everything and was friendly and courteous.
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5

Jmmc89

They did the oil change quickly and they were friendly knowledgeable

They did the oil change quickly and they were friendly knowledgeable
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2

Larson.M

Last time they charged me about $70

Last time they charged me about $70
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5

mom of boys

I felt like all of the employees were great communicators, fast friendly and efficient!

I felt like all of the employees were great communicators, fast friendly and efficient!
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5

Kerrie R

This was my first visit to valvokine. The young men were attentive, and explained everything they were doing. I LOVED the fact I ...

This was my first visit to valvokine. The young men were attentive, and explained everything they were doing. I LOVED the fact I did not have to wait! I don’t live close to the facility, but I will make the drive to have them continue to do my oil change.
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5

Suzee Q

My service engine light was on so I thought I needed my oil changed. But the men quickly determined that that was not the proble ...

My service engine light was on so I thought I needed my oil changed. But the men quickly determined that that was not the problem & that I wasn't due for a change just yet. My gas cap was loose! Who knew that my car was so darn sensitive! I will definitely come back when my time is due! This place in Sumner has ALWAYS treated me with respect & kindness. I will continue to be a loyal customer! Keep up the excellent customer service gentlemen!
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5

curt

never had been to Valvoline oil change before. Was very satisfied with all the checks, they completed on my car.

never had been to Valvoline oil change before. Was very satisfied with all the checks, they completed on my car.
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5

RobertH

Quick service, low pressure, and everything was done well.

Quick service, low pressure, and everything was done well.
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5

Gweez

Can’t remember all the employees names but once I arrived everyone was very professional, courteous and efficient. They went th ...

Can’t remember all the employees names but once I arrived everyone was very professional, courteous and efficient. They went through their checklists and offered additional services. My experience was awesome, thanks to everyone involved!
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3

Matthew T

Was told it would be a 15 to 20 minute wait. It ended up being an hour before they took me in and there was only one car in fron ...

Was told it would be a 15 to 20 minute wait. It ended up being an hour before they took me in and there was only one car in front of me. There were two cars on the other side they shut it down and put those cars in front of me even though one of them was there after me. Felt lied to and made it miserable when you have a kid in the back and 20 minutes turns into an hour.
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5

Mary M

Everyone was so friendly and made sure to get they each step of the service done as efficiently and quickly as possible.

Everyone was so friendly and made sure to get they each step of the service done as efficiently and quickly as possible.
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5

Scott k

Great customer service, did a great job explaining everything.

Great customer service, did a great job explaining everything.
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5

Garry L

The people were professional and went right to work.

The people were professional and went right to work.
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5

RachelW

Even though there was a wait, Michael greeted me instantly and was very welcoming. Once it was my turn, Jordan was quick and eff ...

Even though there was a wait, Michael greeted me instantly and was very welcoming. Once it was my turn, Jordan was quick and efficient while changing my oil. Michael suggested a couple services that my car could use, and I loved that he informed me without making me feel pressured. As someone who doesn't know a lot about cars, I didn't feel that I was taken advantage of. Instead, I felt that Michael was genuinely concerned about keeping me informed about my vehicle. Everyone I talked to was kind and very knowledgeable. Every time I visit this shop, I have a great experience, but this time went above and beyond my expectations. Employees like Michael and Jordan are the reason why I will continue to go back.
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5

Herbert

They were just awesome!

They were just awesome!
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5

Melaniek

The technicians were very clear and concise when they communicated each step of the process. They also checked my brake fluid le ...

The technicians were very clear and concise when they communicated each step of the process. They also checked my brake fluid levels and let me know that I needed to follow up because they couldn’t be filled there, however they did check for a leak.
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5

Tucker B

Everyone seems honest and actually enjoying their job.

Everyone seems honest and actually enjoying their job.
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5

Thackeg

Clean, friendly staff and had the oil needed for my 6.7 powerstroke. I don’t trust the dealers and jiffy lube is a joke. You wil ...

Clean, friendly staff and had the oil needed for my 6.7 powerstroke. I don’t trust the dealers and jiffy lube is a joke. You will get my business again.
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5

kb

Fast and relatively cheap

Fast and relatively cheap
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5

Exploring05

Mike and Cody were super nice and friendly. It was a Saturday afternoon so they were busy yet were still very nice and checked o ...

Mike and Cody were super nice and friendly. It was a Saturday afternoon so they were busy yet were still very nice and checked on me while waiting
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5

Jesse lee

It was a good transaction and the service was great

It was a good transaction and the service was great
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5

cluvcat

Nice staff quick service

Nice staff quick service
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5

SydneyM

Everyone was nice. The service seemed great, they showed me my air filter and told me the price to replace it, which I asked the ...

Everyone was nice. The service seemed great, they showed me my air filter and told me the price to replace it, which I asked them to go ahead and replace. There was a period of about 5 minutes I was waiting for the next step in my oil change, but overall everyone was great
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5

Juan m

Good prompt service, polite employees

Good prompt service, polite employees
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4

CTS

Took fifty minutes and I brought my own oil and filter. was the only customer. One guy working, two watching.

Took fifty minutes and I brought my own oil and filter. was the only customer. One guy working, two watching.
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5

Buddy

Bery nice experience fast and reliable

Bery nice experience fast and reliable
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5

James S.

The employees are wonderful.

The employees are wonderful.
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3

KassS

I felt extreme pressure to replace a belt. I was shown a picture from a phone that I never saw the woman take. When I asked to b ...

I felt extreme pressure to replace a belt. I was shown a picture from a phone that I never saw the woman take. When I asked to be shown the belt there was extreme attitude.
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5

Ommguy

Staff was friendly and ran me through services my car is coming up on without pressuring me.

Staff was friendly and ran me through services my car is coming up on without pressuring me.
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5

Charlene K

Welcoming, skilled, friendly, quick and well done.

Welcoming, skilled, friendly, quick and well done.
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5

Frank L

The experience has been good since my move from JiffyLube (after a broken light cover experience). The only 'negative' is the la ...

The experience has been good since my move from JiffyLube (after a broken light cover experience). The only 'negative' is the last 2 visits the pit cameras have not been working.
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3

Pam L

The service was more expensive than I expected. Very little service provided. Did not like the greeting like a plane landing a ...

The service was more expensive than I expected. Very little service provided. Did not like the greeting like a plane landing and I had to pull up onto the service area. Overall not impressed.
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5

Chrisie V

Great customer service and very knowledgeable!!

Great customer service and very knowledgeable!!
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5

Anonymous

Never had a problem, and I will definitely return

Never had a problem, and I will definitely return
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5

OD

All staff was lovely, prompt, and efficient. I interacted with Cody primarily and he was thorough and friendly. This was the sec ...

All staff was lovely, prompt, and efficient. I interacted with Cody primarily and he was thorough and friendly. This was the second time coming to Valvoline and I was much more satisfied this time around, I will be coming here for all of my oil-changing needs.
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5

James K

Quick,knowledgeable and effective service.

Quick,knowledgeable and effective service.
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4

Love Paris

That was my first time going there. Everything was fine except the wait time. Normally I wouldn't mind waiting but I was in a ...

That was my first time going there. Everything was fine except the wait time. Normally I wouldn't mind waiting but I was in a hurry going to a meeting and the Google customer reviews mentioned it normally takes 15 min to change the oil. So my expectation was to be in and out of the place in less than 20 min.There was a pick up truck ahead of me and the staff said those cars take longer than normal. So I was a bit stress worrying to be late for the meeting. Once it's my turn, it took less than 15 min. The staff was professional, friendly and respectful. They didn't look down on me or talk down to me like I know nothing about car because I am a female (many places do unfortunately). I really appreciate that. In general, everything was great. I wish the car ahead of me could have taken not more than 15 min. That's all. Plan on going back again.
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5

daryl g

I like the way they seem to double check everything

I like the way they seem to double check everything
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5

ValerieT

I had a driving light out. Very difficult to get to but they worked at it until they got it changed. Many other oukeys would g ...

I had a driving light out. Very difficult to get to but they worked at it until they got it changed. Many other oukeys would give up and tell you to take to dealer.
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5

Tiz

The customer service is great here! The man that helped me even offered to put my wipers on that I already had bought somewhere ...

The customer service is great here! The man that helped me even offered to put my wipers on that I already had bought somewhere else. Always service with a smile!
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5

Anonymous

Staff is always so friendly, Michael I believe his name was, was extremely helpful. Found out my battery was going bad and he wa ...

Staff is always so friendly, Michael I believe his name was, was extremely helpful. Found out my battery was going bad and he was so helpful in replacing it. I hate feeling pressured and not once did I feel pressured by anything the staff said. They were knowledgeable in helping me decide what was truly going to be the best option for me and my car.
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5

Roadking

Reasonably priced, friendly staff.

Reasonably priced, friendly staff.
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5

Happy days

Always polite and explain everything . I do not feel like they take advantage of me. Very quick and thorough.

Always polite and explain everything . I do not feel like they take advantage of me. Very quick and thorough.
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5

Anonymous

It was an overall good experience. It was fast efficienct and we'll done.

It was an overall good experience. It was fast efficienct and we'll done.
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4

AmandaS

My entire experience was great. The only issue was the guy that was doing my oil change kept asking questions at every circumsta ...

My entire experience was great. The only issue was the guy that was doing my oil change kept asking questions at every circumstance. He didnt even know how to take my battery cover off and I know how to do that, and I'm a girl! He must have been literally BRAND new. I left happy about the timing, customer service, price with my coupon, but I left feeling uneasy if the guy did everything right when the training guys backs were turned. They should be trained more before just getting out there and doing it. Scary to think random people are just trying to figure out oil changes. My car is worth carp but its all I have if someone doesn't do it right. That alone makes me not want to go back to that specific store. I'm sure the kid will learn but its not good for business
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4

JJJanssen

This was the best experience that I have had at this station. Much improved service quality.

This was the best experience that I have had at this station. Much improved service quality.
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5

Jack V

Relatively fast, friendly and clean at a fair price.

Relatively fast, friendly and clean at a fair price.
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5

Susan H.

Service, the people and the timeliness were excellent.

Service, the people and the timeliness were excellent.
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5

Jen M.

Great customer service and efficiency.

Great customer service and efficiency.
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5

Cyd H

All of the crew that I interacted with were very friendly. I had never sat in my car before during an oil change, and loved no ...

All of the crew that I interacted with were very friendly. I had never sat in my car before during an oil change, and loved not having to sit in a waiting room. I liked watching the guys run through the process with high efficiency.
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5

Norma G

They do their best to work fast. Even though they had so many cars waiting, they were still friendly and efficient.

They do their best to work fast. Even though they had so many cars waiting, they were still friendly and efficient.
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5

nwranch

First time I have used this service. I typically use the dealer but my light was on and I needed a quick oil change. Everyone wa ...

First time I have used this service. I typically use the dealer but my light was on and I needed a quick oil change. Everyone was polite, showed me what they were doing. It was a great experience.
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5

Anonymous

The service was professional, quick, easy to follow instructions and an overall positive experience.

The service was professional, quick, easy to follow instructions and an overall positive experience.
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5

RC

Good staff and can trust them.

Good staff and can trust them.
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5

Michelle K

I have been coming to this location for sometime and have always received excellent service.

I have been coming to this location for sometime and have always received excellent service.
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5

Jcredel1

Staff was very helpful in letting me know costs and reccomendations

Staff was very helpful in letting me know costs and reccomendations
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5

steeldrifter

Fast friendly service

Fast friendly service
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4

Anonymous

waited over an hour even though i was 3rd in line

waited over an hour even though i was 3rd in line
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5

Katie r

Staff was friendly, polite, and quick. I didn't mind wait a few minutes. I wasn't pushed to get any other services or buy any ot ...

Staff was friendly, polite, and quick. I didn't mind wait a few minutes. I wasn't pushed to get any other services or buy any other products.
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5

Troy S

The staff/technicians were very profession and friendly. Every time my husband and I get our oil changed there, we are always sa ...

The staff/technicians were very profession and friendly. Every time my husband and I get our oil changed there, we are always satisfied with the professionalism and quick service!
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4

BV

I just felt that my knowledge was just a little bit more than theirs. They showed my engine filter and thankfully I know enough ...

I just felt that my knowledge was just a little bit more than theirs. They showed my engine filter and thankfully I know enough to understand it needs replaced but most people who go through probably don't. Also having never been to a place like this. I didn't know that I just needed to drive up to a bay. Not park and get out to talk to someone.
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5

Dean H.

The service was timely and the staff was very friendly and casual with their conversation and went thoroughly over each item the ...

The service was timely and the staff was very friendly and casual with their conversation and went thoroughly over each item they felt needed addressing.
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5

Wcha

Friendly service fast to help me and quick with their work

Friendly service fast to help me and quick with their work
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5

MamaD

Staff was very friendly and there wasn't any high pressure sales tactics

Staff was very friendly and there wasn't any high pressure sales tactics
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5

WhiteNissan

The staff are always very professional and always courteous. I appreciate they take the time to make sure everything is taken ap ...

The staff are always very professional and always courteous. I appreciate they take the time to make sure everything is taken apart and put together with no issues.
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4

Trina

$77.00 for an oil change is ridiculous

$77.00 for an oil change is ridiculous
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5

ak

I called for pricing and was offered a $15 off coupon, which is why I ultimately decided to go there

I called for pricing and was offered a $15 off coupon, which is why I ultimately decided to go there
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5

Amanda N

Quick and painless. Very friendly and professional. Informative but not pushy.

Quick and painless. Very friendly and professional. Informative but not pushy.
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5

Jennajade86

It was all done very quickly and they helped me get rid of the annoying oil change message on my dash board

It was all done very quickly and they helped me get rid of the annoying oil change message on my dash board
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5

mariaa

Fast service, friendly staff, great overall experience.

Fast service, friendly staff, great overall experience.
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5

Macy S.

The guys were great, very friendly and helped me switch out my cabin air filter that I had bought beforehand. Definitely will be ...

The guys were great, very friendly and helped me switch out my cabin air filter that I had bought beforehand. Definitely will be coming here from now on.
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5

Maralee B

Friendly and knowlegable staff and very fast service.

Friendly and knowlegable staff and very fast service.
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5

Josh

Great service

Great service
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5

norm j

courtesy and efficiency

courtesy and efficiency
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5

Sean S

Because of the fast and friendly service.

Because of the fast and friendly service.
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5

Thomas p

Your staff was excellent, friendly and knowledgeable!

Your staff was excellent, friendly and knowledgeable!
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5

Chris P.

Fast and friendly service.

Fast and friendly service.
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5

Jeff

Nice place, clean, friendly employees and good service. I would like to get the oil change cheaper but isn't that just being hum ...

Nice place, clean, friendly employees and good service. I would like to get the oil change cheaper but isn't that just being human. I will be back.
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5

davidodog

The staff was fast serving and competent.

The staff was fast serving and competent.
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5

Dan A

Excellent friendly people, needed a tail light replaced and had a top off , Tire check, and all other fluids checked.Great Quick ...

Excellent friendly people, needed a tail light replaced and had a top off , Tire check, and all other fluids checked.Great Quick Service and it's bringing me back with another car to have a radiator flush, oil-change and possibly a tranny flush although this particular Sumner store has a broken pump on their flush system as of 3/5 2019 hoping they get it fixed soon so I can have these Services done to my convertible to get ready for summer, other than the failure of this equipment I rate this particular Sumner Valvoline Instant Oil Change shop highlyThank you Dan Atkinson
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5

Leah

Fast friendly service

Fast friendly service
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5

Cjohnson

Mike was very informative and extremely kind! He made sure I knew what was going on and made sure I knew what was available to m ...

Mike was very informative and extremely kind! He made sure I knew what was going on and made sure I knew what was available to me!
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5

Roger H

Fast Friendly an efficient

Fast Friendly an efficient
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5

Kathleen D

I wish I knew the name of the main guy that was working when I came in. He took care of telling the others what to use on my car ...

I wish I knew the name of the main guy that was working when I came in. He took care of telling the others what to use on my car. He was Very knowledgeable about all of your services, friendly, and I can’t wait to go back for my oil change!
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4

Heidi

Waited for 45 min before getting into the bay

Waited for 45 min before getting into the bay
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5

Ron F.

Warm and inviting atmosphere. Work was excellent and value was fair.

Warm and inviting atmosphere. Work was excellent and value was fair.
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5

Steeler

Everyone was friendly and experienced. Great customer service. Didn’t push us to purchase anything that wasn’t needed or we didn ...

Everyone was friendly and experienced. Great customer service. Didn’t push us to purchase anything that wasn’t needed or we didn’t ask for.
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5

Auntie M

Staff is, as always, excellent. They are friendly, the place is clean, and they do not try to pressure you to buy more things t ...

Staff is, as always, excellent. They are friendly, the place is clean, and they do not try to pressure you to buy more things than you need. I make a point to drive from Federal Way to this location because of your staff. They are all always friendly and professional.
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5

Troegner63

Quick service and I don’t have to leave my vehicle. The staff is friendly and knowledgeable. As a former auto mechanic I like th ...

Quick service and I don’t have to leave my vehicle. The staff is friendly and knowledgeable. As a former auto mechanic I like that.
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5

Tiz

The customer service was AMAZING!! I can’t remember the gentleman’s name that was explaining everything. He was not only a huge ...

The customer service was AMAZING!! I can’t remember the gentleman’s name that was explaining everything. He was not only a huge help, he was a joy to talk to. He goes above and beyond his job to make others feel comfortable. They were very thorough and fast!
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5

Dr. Roy

I have received service from Valvoline Oil Change since it took over Oil Can Henry. I had used Oil Can Henry since 2008

I have received service from Valvoline Oil Change since it took over Oil Can Henry. I had used Oil Can Henry since 2008
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4

Paul

Mileage incorrectly noted.

Mileage incorrectly noted.
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5

bart

Fast and easy access

Fast and easy access
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5

Bgrow2

Polite knowledgeable staff. Great product

Polite knowledgeable staff. Great product
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5

Cris J

The employees were anxious to help me. They verified the type of oil I liked and allowed me to use my own oil filter.

The employees were anxious to help me. They verified the type of oil I liked and allowed me to use my own oil filter.
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5

SarBear

Great and attentive employees!

Great and attentive employees!
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5

Stacey

Service is always good and the Groupon price is great.

Service is always good and the Groupon price is great.
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5

Belvman

People are always friendly.

People are always friendly.
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5

Jennajade86

We came in for an oil change and discovered that we were 2,000 miles early! So instead of taking our money anyways, we were info ...

We came in for an oil change and discovered that we were 2,000 miles early! So instead of taking our money anyways, we were informed that we still had 2,000 more miles to drive. They filled up our fluids and checked our tires for free and sent us on our way
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5

Lon L

Great manager & team at the Sumner Washington Valvoline.

Great manager & team at the Sumner Washington Valvoline.
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5

Trev l

Very courteous crew. Obviously trained in the processes and procedures the company has in place and did not vary from the script ...

Very courteous crew. Obviously trained in the processes and procedures the company has in place and did not vary from the script much at all. Did a great job at a great price so can't complain.
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5

Tayray

Customer service was excellent! Pulled right into the bay and was out of there in a matter of no time

Customer service was excellent! Pulled right into the bay and was out of there in a matter of no time
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4

PAL

Expected someone to greet me or direct and inform me how long the wait might be upon entering the line as usual but it did not h ...

Expected someone to greet me or direct and inform me how long the wait might be upon entering the line as usual but it did not happen this time. Pricing is above average for the service offered.
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5

Astrowolf

Cheaper

Cheaper
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4

Big john

Waited so long , I was there before cars in other bay and they where getting service before me .

Waited so long , I was there before cars in other bay and they where getting service before me .
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5

KellyF

Always consistently do a great job.

Always consistently do a great job.
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5

Tccgyl

Good service

Good service
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5

Sam M

Fastest oil change I have ever received! I believe it was less than 18 minutes from the time I arrived. Everyone who I spoke wit ...

Fastest oil change I have ever received! I believe it was less than 18 minutes from the time I arrived. Everyone who I spoke with, especially the lead tech was extremely polite and friendly. Lead tech also struck up conversation about my vehicle and we talked for a few minutes before I left. 10/10 will be back to this location!
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5

Mark C

Nathan was very courteous and very professional. Madison was very competent and friendly while performing the necessary checks a ...

Nathan was very courteous and very professional. Madison was very competent and friendly while performing the necessary checks as well. Great customer service!
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5

E-Z

Fast getting in to have work done. Fast having work done. I think a little bit more training about air filters.If you can see li ...

Fast getting in to have work done. Fast having work done. I think a little bit more training about air filters.If you can see light bright light through the filter elementthere should be no reason to try and sell me a new air filter. But over all Great Job.
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5

The blonde with the pony tail was great.

Everyone was friendly and honest about what they found. Great service.

Everyone was friendly and honest about what they found. Great service.
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5

Fast Frank

So far my two experiences have been GREAT! I have not had any service issues up to this time.Both visits thus far the crew on du ...

So far my two experiences have been GREAT! I have not had any service issues up to this time.Both visits thus far the crew on duty have been great, friendly and proficient.
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5

Delores Q

Friendly staff, quick service, great price, informative assistance! Thanks!!

Friendly staff, quick service, great price, informative assistance! Thanks!!
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5

DM

They got me in and out really quick..

They got me in and out really quick..
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5

Dug

People where very nice, they installed my wiper blades that I bought from another store. Service was quick. Price was reasonable ...

People where very nice, they installed my wiper blades that I bought from another store. Service was quick. Price was reasonable.
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5

Darrin K

Very friendly staff. No pressure at all.

Very friendly staff. No pressure at all.
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5

Jen T

They were nice and fast with the service.

They were nice and fast with the service.
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5

01 chevyguy

It was professional

It was professional
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5

Scott

Great deal, cheaper then doing it your self. Fast and easy process. Great staff with great customer service experince. Lady was ...

Great deal, cheaper then doing it your self. Fast and easy process. Great staff with great customer service experince. Lady was really awesome and nice. Who answered my call and questions. Big plus on the $15 dollar off coupon deal.
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5

Ed C.

Great friendly and knowledgeable customer service especially by the Asst. Manager and by Samantha. Superior products at a fair ...

Great friendly and knowledgeable customer service especially by the Asst. Manager and by Samantha. Superior products at a fair price. Absolutely no wait and done in no time.
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5

Bob E

This last visit I was able to pull right into the bay and they were able to change my oil immediately. The whole oil change took ...

This last visit I was able to pull right into the bay and they were able to change my oil immediately. The whole oil change took only about 15 minutes which was very good. Plus I just use my phone to retrieve an email that gave me 10% off on the oil change. Keep up the great work.
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5

T

Great crew. Friendly employees

Great crew. Friendly employees
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5

Chris

The crew was professional and efficient with their services! I appreciate their knowledge and look forward to returning!

The crew was professional and efficient with their services! I appreciate their knowledge and look forward to returning!
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5

Lobo

No wait, service help was friendly and efficient. Mentioned routine maintenance with no pressure. Out is a timely manner.

No wait, service help was friendly and efficient. Mentioned routine maintenance with no pressure. Out is a timely manner.
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5

Roadking

Everything was great as always. But, when asked about a "waiting room", this store hasn't one.

Everything was great as always. But, when asked about a "waiting room", this store hasn't one.
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5

MC

great courteous and knowledgeable staff, always ready to serve and support my vehicles needs or my questions

great courteous and knowledgeable staff, always ready to serve and support my vehicles needs or my questions
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5

Evan R

Staff was knowledgeable and focused on effectively performing the maintenance and answered any questions that I had.

Staff was knowledgeable and focused on effectively performing the maintenance and answered any questions that I had.
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5

Veeg98373

Friendly staff. They were busy but kept a good demeanor during the entire time.

Friendly staff. They were busy but kept a good demeanor during the entire time.
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5

Ej

Friendly staff. Explained clearly. Safety was displayed by employees.

Friendly staff. Explained clearly. Safety was displayed by employees.
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5

Anonymous

The people working in this store are friendly, efficient and knowledgable. I found it easy to trust them with my car service.

The people working in this store are friendly, efficient and knowledgable. I found it easy to trust them with my car service.
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5

Shannon W

I really appreciate all of the help and time the team took today. I had a challenging battery replacement. Michael and Nathan ...

I really appreciate all of the help and time the team took today. I had a challenging battery replacement. Michael and Nathan took extra care when removing the old battery, with great senses of humor! Thank you!
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5

Bruce T

The team was friendly and professional. They truly worked well together. Also, I called the day prior to ask about pricing and ...

The team was friendly and professional. They truly worked well together. Also, I called the day prior to ask about pricing and she was very patient about stating oil change prices. After that discussion she offered me a coupon via email and I accepted. Very professional and happy that she didn't make me feel like an interruption to what she had been doing. The oil change was over before we knew it!...the man who checked us in talked with us about other service options and was very friendly making the time go quickly. Thank you
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5

Jason B

I've been going to dealerships for oil changes for 8 years. The speed, courtesy, and apparent expertise from the staff was a won ...

I've been going to dealerships for oil changes for 8 years. The speed, courtesy, and apparent expertise from the staff was a wonderful surprise! I'll be back.
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5

Lena.J

I always go to this one due to trust built, the staff here are bar far my favorite ever. Great works guys!!

I always go to this one due to trust built, the staff here are bar far my favorite ever. Great works guys!!
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5

Satisfied customer

The price was right. The staff were friendly and knowledgeable.

The price was right. The staff were friendly and knowledgeable.
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4

Chrisp

no comment

no comment
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5

Donna S

I brought my Ram in for an oil change on Friday 23rd, was outside about 15 minutes before they opened. Was my first time in wit ...

I brought my Ram in for an oil change on Friday 23rd, was outside about 15 minutes before they opened. Was my first time in with the pickup. He did not pressure me to do things that I didn't want to do, but explained each thing in detail. I had just replaced my wiper blades and asked them not to check the tires, the truck sensors for this are very sensative and we had just gotten this corrected a few weeks ago. Service was completed in a timely manner and I like to see that they check each other before proceeding. Our truck just had the transmission repaired due to an issue with the Dodge dealer service's mistake. On today's visit he found that the fluid didn't even register on the stick. It has been in the driveway for weeks with no visible leakage, leads me to believe the Dodge dealer didn't double check that the fluid was filled. I am really impressed with your team in Sumner, so much so that Saturday morning I was waiting again at the door when they opened and had my Equinox serviced. thanks for your customer service.
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5

Anonymous

Friendly, quick and coupon.

Friendly, quick and coupon.
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5

Troy S

Every time we go, all the staff are extremely friendly, but not in a "cheesy, I want to sell you maintenance" kinda way. The fri ...

Every time we go, all the staff are extremely friendly, but not in a "cheesy, I want to sell you maintenance" kinda way. The friendliness is genuine.
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5

GregL

Quick, friendly, and efficient. Can't ask for anything more than that!

Quick, friendly, and efficient. Can't ask for anything more than that!
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5

Melissa G.

I have been going to Valvoline since they were Oil Can Henry's. By far the best customer service and quickest oil change around. ...

I have been going to Valvoline since they were Oil Can Henry's. By far the best customer service and quickest oil change around. Plus, I love that I don't have to get out of my car.
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5

Jen M.

Great customer service!

Great customer service!
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5

BR

I had a few problems with my car that they addressed and they actually explained what they were doing and why. I also really app ...

I had a few problems with my car that they addressed and they actually explained what they were doing and why. I also really appreciated the feedback they told me about what was going on. I had a heater issue and they took the time to ask me about it and see what the actual problem was. I was very very happy with my service.
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5

Betsy

Took great care of me. I just wish I had known that my husband had already replaced the windshield wipers...

Took great care of me. I just wish I had known that my husband had already replaced the windshield wipers...
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5

Justin&Kim

Very fast and professional. they are knowledgeable to what I needed.

Very fast and professional. they are knowledgeable to what I needed.
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5

Julie S.

Wait time was great. I love that I get to stay in my vehicle while they perform the service and techs were able to fully advise ...

Wait time was great. I love that I get to stay in my vehicle while they perform the service and techs were able to fully advise and explain the services I needed and was getting.
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5

JTA

I believe the staff works on taking care of the needs of the customer and the car. As if you go to Jiffy Lube there always tryin ...

I believe the staff works on taking care of the needs of the customer and the car. As if you go to Jiffy Lube there always trying to sell you something not really needed. Best part for me is I can sit in my car and never get out of it, which is nice I can continue on with my work things I am doing.
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5

Preston G

Staff was pleasant, professional, and valued me and my time. They made appropriate recommendations but didn’t pressure me.

Staff was pleasant, professional, and valued me and my time. They made appropriate recommendations but didn’t pressure me.
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5

DebD

The staff was great. The experience and knowledge is awesome and friendly. Talk to me in terms I can understand. No pressure and ...

The staff was great. The experience and knowledge is awesome and friendly. Talk to me in terms I can understand. No pressure and better than dealership by far.
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5

Dennish

Friendly staff. They made the visit easy by not offering to sell me anything else. I still think the price for basic oil chang ...

Friendly staff. They made the visit easy by not offering to sell me anything else. I still think the price for basic oil change is too high.
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4

Jackie

Asked if they could tell me where I might be leaking oil but they never told me if they looked.

Asked if they could tell me where I might be leaking oil but they never told me if they looked.
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2

Rosie15

Cost was way too high, it was 40 dollars more then when I previously went in and I felt like that was even steep but I liked the ...

Cost was way too high, it was 40 dollars more then when I previously went in and I felt like that was even steep but I liked the service so I came back. The manager was able to take off some money when I expressed my concerns and showed him my previous receipt. Too bad too, the employees and service are great, but the price is too high. I won’t be back.
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5

Matt R.

Start car in front of me and check for leaks before driving off.

Start car in front of me and check for leaks before driving off.
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2

na

The price is getting to high.

The price is getting to high.
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5

James L

Everyone there always takes care of me and my wife and even when they ran out of products they find ways to make it right

Everyone there always takes care of me and my wife and even when they ran out of products they find ways to make it right
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5

Tyler

Good customer service.

Good customer service.
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5

Lauren D.

The staff was quick and friendly. I also found out I have leaks. I can get them taken care of.

The staff was quick and friendly. I also found out I have leaks. I can get them taken care of.
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5

Gabe

Prompt and courteous service

Prompt and courteous service
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5

Amy C.

Staff was very professional, thorough and kind!

Staff was very professional, thorough and kind!
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4

Nextdoor

Price is higher than dealer

Price is higher than dealer
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5

mpark01

courteous and efficient staff. Makes it a pleasure to visit this store.

courteous and efficient staff. Makes it a pleasure to visit this store.
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5

Mark B

Friendly, engaging staff. I see that you always ask about a waiting area. Sumner, WA does not have one.

Friendly, engaging staff. I see that you always ask about a waiting area. Sumner, WA does not have one.
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5

Carol Annie

I pulled right in and the guy was super friendly, explained my options and said it would take 15 minutes. I was thrilled.

I pulled right in and the guy was super friendly, explained my options and said it would take 15 minutes. I was thrilled.
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5

Bonbon S

Speed and Friendliness. Not feeling pressure when wanting just the oil change and you still get all the point checks. Unlike ta ...

Speed and Friendliness. Not feeling pressure when wanting just the oil change and you still get all the point checks. Unlike taking my car to the dealership.
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5

David

I was satisfied because I was able to stay in my car and the whole experience fit into my lunch break so it was very covenient.

I was satisfied because I was able to stay in my car and the whole experience fit into my lunch break so it was very covenient.
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5

Hannah

the staff were friendly and quick with the oil change and transmission change. they helped me to understand other problems my ca ...

the staff were friendly and quick with the oil change and transmission change. they helped me to understand other problems my car appeared to be having.
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5

KellyF

Professional, courteous service

Professional, courteous service
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5

Matt D

It was quick and easy. Not pushy with upselling. Friendly staff.

It was quick and easy. Not pushy with upselling. Friendly staff.
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4

Big Mikey

I was satisfied with everything I received

I was satisfied with everything I received
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5

Patti1062

Staff was really out going and friendly. They didn't pressure me into buying extra. Very knowledgeable and worked great as a ...

Staff was really out going and friendly. They didn't pressure me into buying extra. Very knowledgeable and worked great as a team! I had a very positive experience and truly enjoyed the great customer service.
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5

TheBatman

You guys were quick. In and out in 20 min or less

You guys were quick. In and out in 20 min or less
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5

Gary H

It's easy, They have all my info ready, I get to stay in my car, and even though I already know what I want I listen to recommen ...

It's easy, They have all my info ready, I get to stay in my car, and even though I already know what I want I listen to recommendations without pressure and even though I just get what I came in for I may go for one of the things they showed me next time. I feel that I and my car are well taken care of.
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5

Pat T

Everything was great

Everything was great
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5

BigDaddy

Great customer service and they explained everything to me and let me make decisions without the high pressure sales.

Great customer service and they explained everything to me and let me make decisions without the high pressure sales.
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5

Lindsey

Mike did a great job with keeping me informed of what was happening and the other gentleman with the pony tail and cool ink on h ...

Mike did a great job with keeping me informed of what was happening and the other gentleman with the pony tail and cool ink on his forearm was very nice and also communicated extremely well.
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5

Demetrius W

Extra service, great conversation

Extra service, great conversation
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4

Steve

Didn't explain the pricing on the windshield wipers and filter

Didn't explain the pricing on the windshield wipers and filter
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5

GoUT

Speed and professionalism

Speed and professionalism
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4

Dee

Extra long wait time

Extra long wait time
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5

Lincoln owner

Went in for a top off of oil as was communicated to me by the staff on my last visit. Friendly and very quick service.

Went in for a top off of oil as was communicated to me by the staff on my last visit. Friendly and very quick service.
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5

Elyce D

I am an older woman and I appreciate the attentiveness and patience your employees showed. Little things like turning the auto h ...

I am an older woman and I appreciate the attentiveness and patience your employees showed. Little things like turning the auto headlights back to the proper setting. I like hearing the running of the check list. A few years ago I went to another national brand. First name, iffy. They didn't refill my power steering fluid after they drained it. I drove all the way home. My son drove it back and told me not to take my car there again. The staff were all unsupervised teens. I appreciate the professionalism and courteous way I am treated when I go there. I feel confident that my car will do well until the next visit!
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5

Anonymous

Just a totally professional experience

Just a totally professional experience
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5

JimH83

Great team at this location...great service and very helpful.

Great team at this location...great service and very helpful.
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5

RL

The staff worked quickly and were friendly.

The staff worked quickly and were friendly.
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5

Tammy B

They were just very thorough and polite and made me laugh. they seemed to be enjoying what they do, which is unusual. They gav ...

They were just very thorough and polite and made me laugh. they seemed to be enjoying what they do, which is unusual. They gave me my $15.00 off coupon even though I left it at home, which was great.
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5

Jessica

I had my oil changed and radiator fluid flushed. I returned to get my fuel line, I think it's called, cleaned. Everything was ex ...

I had my oil changed and radiator fluid flushed. I returned to get my fuel line, I think it's called, cleaned. Everything was excellent! My van runs way better than before! Everyone was very helpful and friendly too, not creepy yay! It was nice to go somewhere with such a nice atmosphere. Thank you. I will definitely return.
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5

Clm

Very nice and curtesy

Very nice and curtesy
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5

KerrBear

It’s a very friendly and comfortable environment and the process is quick and easy.

It’s a very friendly and comfortable environment and the process is quick and easy.
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4

kessie

Didn't check our air filter.

Didn't check our air filter.
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5

MT

The manager Michael was very informative and not trying to push service. Did a great job explaining what needed to be done and w ...

The manager Michael was very informative and not trying to push service. Did a great job explaining what needed to be done and why. Even showed me what my old transmission fluid looked like.
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5

Craig K

Quick, friendly staff, clean service.

Quick, friendly staff, clean service.
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4

BertH

I find that the pricing for a simple oil change is excessive. Even with a coupon discount the price was still excessive.

I find that the pricing for a simple oil change is excessive. Even with a coupon discount the price was still excessive.
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5

All Phase Maintenance CSI

Fast, and efficient.

Fast, and efficient.
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5

T

Great team

Great team
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5

Anonymous

I like they work good n clean n friendly.

I like they work good n clean n friendly.
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5

Jasmine SG

Great customer service. Explained throughly on what my vehicle needed

Great customer service. Explained throughly on what my vehicle needed
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5

BD

The gentleman that first greeted me outside the building was very personable and helpful.

The gentleman that first greeted me outside the building was very personable and helpful.
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5

Linda T

The staff was fast and nice. They did a great job.

The staff was fast and nice. They did a great job.
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5

Tim p

It’s quick and easy!

It’s quick and easy!
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5

SeanM

No fuss in and out

No fuss in and out
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5

Stephanie H

Always friendly and competent, quick and knowledgeable. As a woman, it’s easy to feel intimidated, but I never do

Always friendly and competent, quick and knowledgeable. As a woman, it’s easy to feel intimidated, but I never do
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5

Ram truck owner

I was greeted and during the oil change they explained everything to me smiled were fast efficent

I was greeted and during the oil change they explained everything to me smiled were fast efficent
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4

daryl g

when I got home I noticed oil on garage floor do not know if it was on frame or what still some drips as of 9/28/2018

when I got home I noticed oil on garage floor do not know if it was on frame or what still some drips as of 9/28/2018
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5

mguerrero44

great crew and great service

great crew and great service
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5

ErinT

Friendly and knowledgeable staff clearly using safety measures and ensuring a positive customer experience.

Friendly and knowledgeable staff clearly using safety measures and ensuring a positive customer experience.
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5

Spot

Great service, knowledge staff.

Great service, knowledge staff.
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5

Tammyg81

Was a great visit... great value

Was a great visit... great value
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5

cflanders1081

The mechanics here are very likeable and respectful and help you in every way

The mechanics here are very likeable and respectful and help you in every way
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5

Marla C

Knowledgeable, very courteous, very good service.

Knowledgeable, very courteous, very good service.
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5

Anonymous

The crew was really enjoying their job and made it fun for my son while we waited.

The crew was really enjoying their job and made it fun for my son while we waited.
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5

Glenn

Fast and courteous service, good products. Got me on my way fast in this heat.

Fast and courteous service, good products. Got me on my way fast in this heat.
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5

RobD

It was fast and the staff were friendly and we got to talk about things while waiting. They didn’t seem bothered by my questions ...

It was fast and the staff were friendly and we got to talk about things while waiting. They didn’t seem bothered by my questions and comments.
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4

iggnatts

A little picely for conv oil change even with a $11 off coupon. I'm going to check elsewere .

A little picely for conv oil change even with a $11 off coupon. I'm going to check elsewere .
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4

K Moffett

Due to my car type I was able to fuse my $25 oil change coupon and had to pay $60 instead (although I did use the $15 off coupon ...

Due to my car type I was able to fuse my $25 oil change coupon and had to pay $60 instead (although I did use the $15 off coupon from online)
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4

Stanly H.M.

Did not have the weight of oil that I want it. And was told to stay in my vehicle. But need to use the restroom. And I did smoke ...

Did not have the weight of oil that I want it. And was told to stay in my vehicle. But need to use the restroom. And I did smoke a cigarette on the outside of the building but when I was done I was told to get back in my vehicle. I don't know if it had a waiting room did not see one. But I will take my wife's car there on Tuesday and I hope they have the weight of oil that is needed for her vehicle
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5

Jane S

Efficient, friendly, curtious, recommended high mileage oil, which was a gd reminder because I normally use that

Efficient, friendly, curtious, recommended high mileage oil, which was a gd reminder because I normally use that
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4

vic

They performed the job as they should - I am not sure what could have been done to make it an exceptional performance, but they ...

They performed the job as they should - I am not sure what could have been done to make it an exceptional performance, but they seemed do carry out their job in a satisfactory manner.
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5

Amy A

They were great and helped answer some questions I had about my car

They were great and helped answer some questions I had about my car
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5

Melisa G.

Everyone was very friendly and professional. They didn't pressure me into upgrading and they took time to explain other issues w ...

Everyone was very friendly and professional. They didn't pressure me into upgrading and they took time to explain other issues with my vehicle that needs remidy. Great staff...each and one of them!!
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5

Brooks

Quick service and clear communication.

Quick service and clear communication.
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5

Will

I really enjoyed my first visit to Valvoline. I liked not having to leave my vehicle and all the camera angles showing what peo ...

I really enjoyed my first visit to Valvoline. I liked not having to leave my vehicle and all the camera angles showing what people where doing to my vehicle. They offered services and only recommended what really needed to be changed and didn't try to up sell me. They gave me facts and options. Most companies would have said hey you need a new filter but they showed me my filter and said I was good, maybe next visit I might want to change. I liked that.
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5

Frank L

Nice to stay in car and see what was happening as well as the video monitoring system. Also the people were much more 'up front' ...

Nice to stay in car and see what was happening as well as the video monitoring system. Also the people were much more 'up front' about stuff and what they were doing compared to the former provider.
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5

ARIEL

VERY SATISFIED W/ THE SERVICE AND EXPLANATIONSDID NOT FEEL LIKE I WAS BEING SOLD ADDITIONAL THINGS WHICH IS NICEWAS MADE AWARE O ...

VERY SATISFIED W/ THE SERVICE AND EXPLANATIONSDID NOT FEEL LIKE I WAS BEING SOLD ADDITIONAL THINGS WHICH IS NICEWAS MADE AWARE OF AN ISSUE W/ MY TRANSMISSION THAT I WOULD NOT HAVE KNOWN ABOUT UNTIL IT WAS TOO LATE. IT WAS A FORD WARRANTY ISSUE W/ THE TRANSMISSION. THANK YOU!
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5

KC Sumner

Andrew as his team has excellent customer service. Andrew is a great manager and a great example of leadership.

Andrew as his team has excellent customer service. Andrew is a great manager and a great example of leadership.
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5

Anonymous

Mike was very clear and concise and walked me through the whole process. I came in on a Saturday and didn’t have to wait at all ...

Mike was very clear and concise and walked me through the whole process. I came in on a Saturday and didn’t have to wait at all because of the team’s efficiency. John was also very helpful as well as a younger gentleman with blonde hair (I wasn’t able to see his name tag, but he was helping John). Thank you all so much!
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5

Henry Correa

They have good customer service and they're good

They have good customer service and they're good
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5

Cheryl H

Great service people. Friendly and kept me posted on my wait--it was very crowded that day. Nicest oil change experience I've ...

Great service people. Friendly and kept me posted on my wait--it was very crowded that day. Nicest oil change experience I've ever had. Will be returning!
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5

Don

Good value, no pressure.

Good value, no pressure.
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5

vaughn b

Employees prompt to service my auto while having a very courteous attitude toward the customer.

Employees prompt to service my auto while having a very courteous attitude toward the customer.
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5

Brandon D.

I drive from Seattle,Wa to Sumner,Wa because I'm valued as a customer and know my vehicle is taken care of properly by Valvoline ...

I drive from Seattle,Wa to Sumner,Wa because I'm valued as a customer and know my vehicle is taken care of properly by Valvoline employees at this location. I've come back continuously last 3 oil changed and will continue to come back for excellent service. Thank guys!!
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5

Pinkpantherscat

Friendliness & definitely no pressure to buy.Very quick service, it was a pretty quiet place, equipment not too loud, no excess ...

Friendliness & definitely no pressure to buy.Very quick service, it was a pretty quiet place, equipment not too loud, no excess yelling of commands. No pressure to buy is my top thing, and for the other things as well-thank you.
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5

K.D.

Was able to get in and out on my lunch break with time to spare!

Was able to get in and out on my lunch break with time to spare!
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5

Jessn

Everyone was nice and fast!

Everyone was nice and fast!
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5

Rhonda L

Got right in. All my questions we answered. No pressure to have more services done.

Got right in. All my questions we answered. No pressure to have more services done.
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4

Big Al

Highly Satisfied is hard to achieve , it means everything was at it's very best.

Highly Satisfied is hard to achieve , it means everything was at it's very best.
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5

KimberleeM

Each and every step in the process was "top notch". The Customer Service was outstanding. We have, in the past, only utilized ...

Each and every step in the process was "top notch". The Customer Service was outstanding. We have, in the past, only utilized Jiffy Lube; however, this experience has changed our future plans. We will definitely be come loyal customers.Kimberlee McCall
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5

Graciela

It’s was my first time getting my oil changed by myself and the staff is really friendly. Had my car in and out.

It’s was my first time getting my oil changed by myself and the staff is really friendly. Had my car in and out.
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4

Dave40021

Full synthetic price jumped from $100 to $125. Too expensive.

Full synthetic price jumped from $100 to $125. Too expensive.
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5

MattD

So quick and easy. A little pricey for the type of oil but that’s normal.

So quick and easy. A little pricey for the type of oil but that’s normal.
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5

David S

Great service, friendly staff, and quick.

Great service, friendly staff, and quick.
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5

TaraE

Always excellent service here! I return every time because of the great service provided by the employees here!!

Always excellent service here! I return every time because of the great service provided by the employees here!!
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5

Anonymous

Staff was courteous and thoughtful while trying to diagnose a problem upon a routine oil change. Although it was out of their sc ...

Staff was courteous and thoughtful while trying to diagnose a problem upon a routine oil change. Although it was out of their scope they were still able to provide solid advice as to what the next step could be.
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2

Customer253

I just wanted an oil change, and the employees kept asking me to buy other services, and asking me questions about the vehicle. ...

I just wanted an oil change, and the employees kept asking me to buy other services, and asking me questions about the vehicle. They were friendly and courteous, but I will never go there again.
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4

Kenneth W

I was told I would receive an email receipt, but never did. I did receive this survey though.

I was told I would receive an email receipt, but never did. I did receive this survey though.
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3

Jlar

Pricing or type of oil change should be presented on the beginning. Way too expensive for synthetic. $92.00 come on

Pricing or type of oil change should be presented on the beginning. Way too expensive for synthetic. $92.00 come on
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5

Tonya S

The staff was very friendly. They answered questions and were very helpful!

The staff was very friendly. They answered questions and were very helpful!
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5

Debora L

I brought my daughter's car in a few weeks ago and was very happy with the service including replacing some brake lights for me ...

I brought my daughter's car in a few weeks ago and was very happy with the service including replacing some brake lights for me so I brought my own car in for service too. I was very impressed with their knowledge and advice on how to best maintain my honda fit. Thank you!
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5

Dude

Great service and great attitude

Great service and great attitude
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5

Mary B

The customer service was very good which is most important when you are a busy person in the middle of the day.

The customer service was very good which is most important when you are a busy person in the middle of the day.
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5

Dave L

I liked my visit because I didn't have to leave my car. The staff was very friendly and helpful.

I liked my visit because I didn't have to leave my car. The staff was very friendly and helpful.
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5

Spencer B.

Fast and Easy

Fast and Easy
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5

Washington Custmer.

They employees are great guys, talkative, informative, funny, helpful.The process was quick and efficient.I feel like being able ...

They employees are great guys, talkative, informative, funny, helpful.The process was quick and efficient.I feel like being able to watch them work adds a lot of accountability and trust to the process, and says a lot about the the company working to be an outstanding business.
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5

Anson

Good place to get an oil change. Customer service was on point.

Good place to get an oil change. Customer service was on point.
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3

S.R.

Had $10 off coupon and he insisted on taking 10% off because the coupon wouldn't scan. Had explain twice that 10% off is not th ...

Had $10 off coupon and he insisted on taking 10% off because the coupon wouldn't scan. Had explain twice that 10% off is not the same as $10 off on a $60 oil change.
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5

Sumner1000

Quick service. Good customer service. Decent price.

Quick service. Good customer service. Decent price.
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5

M.Osborne

Quick service. Knowledgeable staff.

Quick service. Knowledgeable staff.
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4

Singletree

I would never pay your full price for that service. Even with the $15 coupon it was all that I could afford.

I would never pay your full price for that service. Even with the $15 coupon it was all that I could afford.
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5

jonlm

Customer service was excellent and answered all my questions while the staff still performed their tasks on my vehicle.

Customer service was excellent and answered all my questions while the staff still performed their tasks on my vehicle.
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5

Bethany

Fast and talked to me and explain things on my new car

Fast and talked to me and explain things on my new car
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5

Ya ya T

Friendly, knowledgeable staff. Very quick. Was done in a little over 15 minutes.

Friendly, knowledgeable staff. Very quick. Was done in a little over 15 minutes.
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5

LenaM

I absolutely loved going to valvoline to get my oil changed back in Texas, I'm super happy to have found one here in WA. Thanks ...

I absolutely loved going to valvoline to get my oil changed back in Texas, I'm super happy to have found one here in WA. Thanks Mike for all your hard work and conversation, you deserve a raise!
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5

Dr Roy

Performed the desired service efficiently and quickly.

Performed the desired service efficiently and quickly.
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5

2000 4Runner 300k Mi

Quick, courteous service

Quick, courteous service
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5

BAM

The crew was pleasant and thorough.

The crew was pleasant and thorough.
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5

Brent

Prompt, courteous service

Prompt, courteous service
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5

Delv3

Great people, polite and very informative

Great people, polite and very informative
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5

forestrocs

Very nice and professional, and fast.

Very nice and professional, and fast.
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5

Patrick Neil Graden

Great service for a good price. I like the safety tests that were performed to tell me if I had lights out and a chance to get r ...

Great service for a good price. I like the safety tests that were performed to tell me if I had lights out and a chance to get repaired if they posed a immediate safety issue.micheal was very attentive.
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5

Anonymous

Its been a long time since we received service like this, its been gone for years.I would highly likely recommend your business. ...

Its been a long time since we received service like this, its been gone for years.I would highly likely recommend your business.
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5

Aparnell

Andrew and Mike without a doubt provided me with the best customer service I have ever received in my life. A gasket on my radia ...

Andrew and Mike without a doubt provided me with the best customer service I have ever received in my life. A gasket on my radiator was crumbling and my radiator had to be replaced. They searched for the part and replaced the whole thing no questions asked and without hesitation. Your sumner branch really sets a high bar for customer service and I will never gone anywhere else for my fluid services and I have already recommended your establishment to everyone i know. Thank you and make sure they are recognized for their superior customer service
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5

LDAries

Great staff. Timely and efficient

Great staff. Timely and efficient
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5

Kimberly L

Was quick and I didn’t have to leave my car

Was quick and I didn’t have to leave my car
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5

Cm

It was the best service and I have had my oil change many times there. Very thorough on the check list. Obviously other times w ...

It was the best service and I have had my oil change many times there. Very thorough on the check list. Obviously other times workers have skipped some of the checklist!
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5

Traci

Quick easy and friendly

Quick easy and friendly
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5

Traci

the service was excellent

the service was excellent
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4

volvodriver

I was satisfied. It could have been faster, but it was still fast all things considered. I'd way rather go to Valvoline than Jif ...

I was satisfied. It could have been faster, but it was still fast all things considered. I'd way rather go to Valvoline than Jiffy Lube
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5

KN

Mike was very kind and informative. Everyone seemed to be in a great mood there and they helped me quickly get back on the road. ...

Mike was very kind and informative. Everyone seemed to be in a great mood there and they helped me quickly get back on the road. Great experience!!
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4

Juleec

The guy waiting on me was very knowledgeable and did a great job. He has excellent customer service skills.

The guy waiting on me was very knowledgeable and did a great job. He has excellent customer service skills.
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5

Michele N

Very friendly and helpful. Great to work with. Keep up the great work!

Very friendly and helpful. Great to work with. Keep up the great work!
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5

Sp

I’ve had stuff stolen out of my car while getting an oil change before so I love the fact I can stay in my car! Guys were nice, ...

I’ve had stuff stolen out of my car while getting an oil change before so I love the fact I can stay in my car! Guys were nice, the whole experience was awesome!
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5

Cindy R.

Excellent job. Wait time was short. Staff was freindly and knowledgeable. I will be returning.

Excellent job. Wait time was short. Staff was freindly and knowledgeable. I will be returning.
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5

Wes

I liked the in car service and the printed service report

I liked the in car service and the printed service report
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5

Stephen R

A pleasure to visit this store...nicely done!

A pleasure to visit this store...nicely done!
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5

Vickie from Puyallup, WA

The guys who work here are so cordial and make you feel very welcome and confident in what they are doing. They were willing an ...

The guys who work here are so cordial and make you feel very welcome and confident in what they are doing. They were willing and able to delve into the history of my car and know immediately what had been required in the past and make it happen exactly again. Makes me feel like my car will last for several decades.
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5

Karen

Super friendly people and great price.

Super friendly people and great price.
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5

Rik A.

Fast, efficient , the price was a little high. Having to wait till the next opening at some place else. Priceless

Fast, efficient , the price was a little high. Having to wait till the next opening at some place else. Priceless
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5

Rudy H.

very friendly and knowledgeable staff

very friendly and knowledgeable staff
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5

PATTI O.

The guys were cute! They explained everything clearly. Valvoline was close to my home. Very dissatisfied w/ Jiffy lube last visi ...

The guys were cute! They explained everything clearly. Valvoline was close to my home. Very dissatisfied w/ Jiffy lube last visit
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5

sally b

Friendly, knowledgeable and efficient

Friendly, knowledgeable and efficient
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5

RH

Quick, competent and friendly

Quick, competent and friendly
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5

Kim

The manager mike was knowledgeable, organized and had great follow throughWith service and answering question regarding my vehi ...

The manager mike was knowledgeable, organized and had great follow throughWith service and answering question regarding my vehical.The entire staff made worked as a solid team well directed, on task and courteous. Thank you thank you.See you at 225,447 or 9/3/2018
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5

vaughn s

My auto needed a radiator fluid change. It was past operating hours and employees were ready to leave. However, the service door ...

My auto needed a radiator fluid change. It was past operating hours and employees were ready to leave. However, the service doors were still open. The manager brought me in the shop with my vehicle and gladly completed the needed service.
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5

Kylie

Quick and easy

Quick and easy
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5

Vern Cavin

Great customer service.

Great customer service.
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5

Alta M

Great and friendly staff very informative and they worked fast and made sure I had a quality experience.

Great and friendly staff very informative and they worked fast and made sure I had a quality experience.
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5

AS

The technicians were very friendly and helpful even while having to look up info on my newer car. They had some longer services ...

The technicians were very friendly and helpful even while having to look up info on my newer car. They had some longer services before me but got me in and out as quick as they could. Thanks again!
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5

Julie S.

Great efficient service. I didnt have to get out of vehicle.

Great efficient service. I didnt have to get out of vehicle.
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5

NARODNA ODBRANA

My husband and I got out quick. The staff were extremely friendly, helpful, and took care of us!

My husband and I got out quick. The staff were extremely friendly, helpful, and took care of us!
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5

Books45

They were quick and helpful. They described and offered other services as needed with clear pricing but were not unpleasantly ...

They were quick and helpful. They described and offered other services as needed with clear pricing but were not unpleasantly insistent, just informative..
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5

Crystal H

Very friendly and quick.

Very friendly and quick.
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5

Cat

The staff at this service station are friendly and always explain what they are doing and why. I trust that they do a good job a ...

The staff at this service station are friendly and always explain what they are doing and why. I trust that they do a good job and have used this station since it has been put in place.
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5

Mr. Gail S.

I had wait time. The boys we're friendly and really efficient. They me out of there in under 15 minutes. I look forward to my ne ...

I had wait time. The boys we're friendly and really efficient. They me out of there in under 15 minutes. I look forward to my next oil change!
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4

Adam C

I am satisfied. The only reason there was a wait is because they were minutes from opening up and were doing their morning stret ...

I am satisfied. The only reason there was a wait is because they were minutes from opening up and were doing their morning stretch and flex.
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5

Rich C

They are fast and yet work in a controlled way, that makes the experience feel like they know what they are doing.

They are fast and yet work in a controlled way, that makes the experience feel like they know what they are doing.
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5

Kelli B

The young men who helped me gave me good advice. They were courteous, friendly and professional. They took time to explain rec ...

The young men who helped me gave me good advice. They were courteous, friendly and professional. They took time to explain recommended services and didn't make me feel like they were trying to scare me into getting services that might not be needed. It was a very good experience.
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5

Retired lady traveler

The friendliness of the technicians, they way they explained what they were doing, showing the dip stick after oil was added, cl ...

The friendliness of the technicians, they way they explained what they were doing, showing the dip stick after oil was added, cleanliness of the store, showing me the air filter and not suggesting an immediate replacement. Great service!
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5

Sam Elliot

The tech was very friendly and explained everything very well !! Will b back soon and will tell friends

The tech was very friendly and explained everything very well !! Will b back soon and will tell friends
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5

Kevin m

Brendan or Brandon did an excellent jobHis customer service skills are fantastic He is very polite & courteous, and explains eve ...

Brendan or Brandon did an excellent jobHis customer service skills are fantastic He is very polite & courteous, and explains everything very well & professional.I will be back
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5

Missnia

My car died twice before even pulling it in, the staff was very friendly and helpful in testing my battery connection and lettin ...

My car died twice before even pulling it in, the staff was very friendly and helpful in testing my battery connection and letting me know I needed a new one. Andrew was was sweet enough to throw off a few bucks for me on top of my coupon. I got a brand new battery installed and a full synthetic oil change for under $200. I will always come back to the Sumner, WA location every single time. I can’t remember everyone’s names, but everyone deserves donuts on Monday morning for the service they provided.
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5

Alyssa

Customer service was amazing and they fixed a problem that I didn’t even know I had and they did it all very quickly! I didn’t f ...

Customer service was amazing and they fixed a problem that I didn’t even know I had and they did it all very quickly! I didn’t feel overly pressured to buy more than I needed and I feel that I paid a very fair price 😊
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5

Joanne C

I loved how fast it was, how friendly and knowledgeable the staff was, how they did not try to upsell me anything (besides showi ...

I loved how fast it was, how friendly and knowledgeable the staff was, how they did not try to upsell me anything (besides showing me the air filter, which is fine) and how I could just stay in my car! I also liked the price! I will go there again! I am usually non-compliant with the recommended frequency of oil changes because I dread everything about it. I have encountered relentless up-selling at competitors, especially Jiffy-Lube; including trying to sell me a transmission service when they (and I) both know that my car has a factory-sealed transmission. The competition also usually charges me at least $15-20 more. I am very happy with Valvoline Instant Oil Change in Sumner, WA and am glad that I discovered this place!! Thank you :)Joanne Carlton
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5

jfk

no wait and friendliness of staff

no wait and friendliness of staff
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5

JJT

Even tho they had a hard time getting to the oil filter underneath vehicle, they still took only fifteen minutes to change the o ...

Even tho they had a hard time getting to the oil filter underneath vehicle, they still took only fifteen minutes to change the oil and filter, plus we were able to stay in our warm vehicle the entire time.
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1

Kj

I was charged 10.00 more than my coupon special add match. They say because my oil filter for fiat is not standard. I have had t ...

I was charged 10.00 more than my coupon special add match. They say because my oil filter for fiat is not standard. I have had that car since 2012 abd this is Very first time i have been told that by any other place i have gone to in last 6.5 years
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4

DJ

Shouldn't use both bays for extensive services,and then make standard oil changes wait over 15 minutes to just get in. Also upon ...

Shouldn't use both bays for extensive services,and then make standard oil changes wait over 15 minutes to just get in. Also upon arriving it looked as if a lot of the staff were just standing around doing absolutely nothing. First impressions mean a lot .
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5

Anonymous

Quick expertise & always communicate with the customer.

Quick expertise & always communicate with the customer.
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5

Natejk

Guys were helpful as informative.

Guys were helpful as informative.
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5

Paul

The service was performed in a timely manner and all the employees were friendly and courteous. The location of the service stat ...

The service was performed in a timely manner and all the employees were friendly and courteous. The location of the service station is ideal, there was no wait time and using the discount coupon was no hassle. But top of the list is that the service technician listened.
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5

DP from Lakeland

The young fellow who worked with me was great.I did use a $15 coupon... but price was not as competitive as pep boys or Firesto ...

The young fellow who worked with me was great.I did use a $15 coupon... but price was not as competitive as pep boys or Firestone when I use their coupons... I normally lime to use full synthetic but even with coupon your price was above my threshold.Other than that I was happy
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5

Ben S.

I liked be able to stay in my car. I liked the key safe secure box. I liked how the staff communicated with each other and with ...

I liked be able to stay in my car. I liked the key safe secure box. I liked how the staff communicated with each other and with me on their progress and what they were doing.
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4

Dano

I am missing two chrome valve stem caps, both on the passenger side. I do not want to accuse anyone of misplacing them, but it w ...

I am missing two chrome valve stem caps, both on the passenger side. I do not want to accuse anyone of misplacing them, but it would be a good policy for your team to bring missing valve caps to the attention of the driver immediately rather than having driven off and finding out the caps are gone later. Maybe they were already gone. I do not know. Wish I did.
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5

New kid in the truck

Great price. Love the cameras everywhere. But most importantly, they were willing to listen to my instructions. My vehicle is ...

Great price. Love the cameras everywhere. But most importantly, they were willing to listen to my instructions. My vehicle is old and has quirks. They did not forget to pull my spring before closing my hood. That is only one example
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5

Camry96

The Valvoline staff was very friendly and charismatic. I did not feel bombarded with extra add-ons or feel pressured at all to d ...

The Valvoline staff was very friendly and charismatic. I did not feel bombarded with extra add-ons or feel pressured at all to do anything but get a simple oil change.
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5

CB

They thoroughly explained what they were doing and what options I had and what services I needed without pressure.

They thoroughly explained what they were doing and what options I had and what services I needed without pressure.
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5

Tom D.

Friendly, courteous staff. Explained all services without pressure to buy.

Friendly, courteous staff. Explained all services without pressure to buy.
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5

RobK

Felt like a friend was helping me. I think his name was Mike. He also has a Dodge Dakota and just started talking trucks and how ...

Felt like a friend was helping me. I think his name was Mike. He also has a Dodge Dakota and just started talking trucks and how many miles he has on his. Made me feel good about my rig and looking forward to many more miles to come with proper maintenance. Already recommended you guy's to two people and will bring my wife's car in soon. Thank you.
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5

BettyP

The service I received was wonderful! Daniel was very knowledgeable and friendly, as were Nathan and Mike. Your shop is very c ...

The service I received was wonderful! Daniel was very knowledgeable and friendly, as were Nathan and Mike. Your shop is very close to my home, there was no wait time. Very convenient.We will definitely be back!! Thank you.
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5

Courtney R

Very friendly staff, explained everything, didn't feel any pressure, they were quick too

Very friendly staff, explained everything, didn't feel any pressure, they were quick too
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5

Jeff K

Friendly, knowledgeable, and professional service.

Friendly, knowledgeable, and professional service.
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5

Naomi M

All 3 people that helped me were amazing, and super friendly

All 3 people that helped me were amazing, and super friendly
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5

Lindylou

The employees were nice and informative.

The employees were nice and informative.
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5

mogulmike

Never had to get out of my vehicle

Never had to get out of my vehicle
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5

Kimmyo

Quick and courteous.

Quick and courteous.
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5

MsMichelleT205

Excellent Customer Service. The guys I had were awesome and friendly and went over everything. Great crew, give them a raise!

Excellent Customer Service. The guys I had were awesome and friendly and went over everything. Great crew, give them a raise!
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5

Rob T.

Knowledgeable, friendly staff

Knowledgeable, friendly staff
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5

SteveN

I have used you folks several times, and fine the service friendly and efficient.

I have used you folks several times, and fine the service friendly and efficient.
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5

JM4

Love the fast service and routine of the oil change. I appreciate asking about recommendations needed for service without being ...

Love the fast service and routine of the oil change. I appreciate asking about recommendations needed for service without being pushy! I’m usually more likely to buy if I have the knowledge of what my car needs without feeling like I’m being “sold” too! And you guys are good at that! I also like that I stay in the car during the oil change, especially when I have my children! I drive out of my way to visit this location!!
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4

Dr. Roy

I was satisfied, but did not experience anything to make me more satisfied than previously. I have had service at this location ...

I was satisfied, but did not experience anything to make me more satisfied than previously. I have had service at this location for 4+ years, and at Oil Can Henry for about 15 years.
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5

TerriH

The customer service was amazing! They all were very helpful in understanding each step they made. Loved there were cameras so I ...

The customer service was amazing! They all were very helpful in understanding each step they made. Loved there were cameras so I could see everything, made it interesting for those of us that have never seen it done.
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3

Gdc

I feel the price is to much for the service

I feel the price is to much for the service
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5

RNH

the Staff was friendly and courteous.

the Staff was friendly and courteous.
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5

Aimee H

The two men, both Mikes, had excellent customer service skills. They talked me through what was happening and answered all of my ...

The two men, both Mikes, had excellent customer service skills. They talked me through what was happening and answered all of my questions. Though offered services, which some I couldn’t do at the time, were explained and also given a email and print out for future. Also Mike #2 offered to show me my filter that I wasn’t replacing at the time just so I could see it! He didn’t have to but was happy to when I asked. I have taken my cars in the past to other places and I will always go back to your Sumner store even though I live in Tacoma. They were so nice and I appreciate their kindness and knowledge!
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5

Jane S

Quick friendly service with a team which appears to work well together. Plus was a free top off of oil and other fluids betwee ...

Quick friendly service with a team which appears to work well together. Plus was a free top off of oil and other fluids between regular oil change
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5

Anonymous

The staff was friendly and very willing to explain what the service we were getting done does for our vehicle. They never once g ...

The staff was friendly and very willing to explain what the service we were getting done does for our vehicle. They never once got pushy about trying to get us to pay for more services. They made me feel very comfortable, I will continue to use them in the future.
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5

Joan C

The young man that serviced my car was very friendly, polite, and courteous. He knew his job and explained everything he did, ...

The young man that serviced my car was very friendly, polite, and courteous. He knew his job and explained everything he did, step by step. He told me about extra services, but did not pressure me to purchase any extras. I will definitely return and I have already told my friends about the great service.
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5

Willy p

Fast and convenient

Fast and convenient
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5

AK

All around positive experience

All around positive experience
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5

Sue C.

Professional, informative and no pressure to buy additional services unless I requested them.

Professional, informative and no pressure to buy additional services unless I requested them.
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5

MAX

Although the price is considerably high, it was great being able to get my oil changed in a responsibly quick time period. Wasn' ...

Although the price is considerably high, it was great being able to get my oil changed in a responsibly quick time period. Wasn't pressured to buy additional services or items also.
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Oil Change Sumner

1313 Valley Avenue
Sumner, WA, 98390

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

Oil Change Sumner

1313 Valley Avenue Sumner, WA, 98390

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

1313 Valley Avenue
Sumner, WA, 98390