RECENT REVIEWS
Carolyn W.
12/16/2025
5.0 out of 5.0
This was my first visit to the Valvoline shop in Sumner. Can't say enough about the terrific, speedy, and thorough service! Have to shout out Lucas who patiently answered all my questions & helped me re-set that dang idiot light telling me I needed to get my oil change. Thanks to these folks I now have a prioritized list of additional services to have completed (including a filter change the dealer told me did not exist in my car). I'll be back in the very near future!
Valvoline Instant Oil Change
Thank you for taking the time to recognize Lucas. We truly appreciate our dedicated and hardworking team members, and your kind words mean a lot to us. We will share your feedback with our management team to ensure Lucas is recognized as well. We look forward to seeing you next time!
Felton B.
12/16/2025
1.0 out of 5.0
If I could give zero stars, I would—negative stars if possible. I took my car here back in February for a standard oil change. After driving the recommended mileage, I went to a different Valvoline location, where I was told the previous place had put in 11.3 quarts of oil when the recommended amount is 6.4 quarts. The rep doing my oil change expressed concern about the overfill and advised me to contact the Sumner location immediately for a full inspection. For a place that specializes in oil changes, I’m completely baffled, perplexed, and confused as to how this could happen. Seriously, how is that possible? When I called the Sumner location to share my concern, the resolution was even worse—they suggested I bring my car back to the same place I no longer trust for a proper inspection. I suggested taking it to a third party for an unbiased opinion on my engine’s condition. The assistant manager, Riden, was rude and unhelpful. DO NOT GO TO THIS PLACE.
Paul G.
12/16/2025
5.0 out of 5.0
Ken and his staff are top notch...top quality n top service....thanks guys for keeping my Toyota tundra rolling..
Valvoline Instant Oil Change
Great customer service is just as important to us as the quality of our oil changes! We are thrilled to hear our team made your experience a great one! Thanks for taking the time to share!
