Valvoline Instant Oil Change

Really fast service! They were super nice and helpful.

What a terrible place! Total time sitting over the bay was 45 minutes and there was only one other car in the place. First guy was nice getting it going but then changed my credit card before anything was done. He said he would be right back with my paperwork and I never saw him again. I sat there while nothing was being done until another guy was opening the air filter cover and pulled it out and asked if I want them to change it. I pointed out that it was a new filter and was completely clean. He dropped it on the cover without reinstalling it and walked away. After a few more minutes of nothing happening another guy asked if my tire pressures had been checked?? I said I don’t think anything has been done yet. He started checking and seemed very confused. I finally asked if oil was going to be put in the engine and he said they have drain the old stuff first. This was after nearly 30 minutes and again there was only one other car there. Finally I felt someone working under the vehicle and he then started putting oil in. By this time I was getting a little worried and someone else reinstalled the filter, closed the hood and directed me out. I was 20 minutes down the road when I realized I never received a window sticker or a receipt. But I was not going back. This was a combination of bad management and inexperienced employees. Needless to say I will never be back.

Everytime I come, the staff is friendly, quick and efficient!