Schofield Ave

Excellent, well communicated group! In and out services! Just a great place to take your car in general

We have been loyal customers for over eight years, bringing both of our vehicles here not only for oil changes, but for other services and repairs as well. Until now, we had always trusted them with our vehicles. Unfortunately, after our most recent service, we discovered that the airflow sensor had been left unplugged. Our local auto shop inspected the truck and told us that whoever was last under the hood failed to plug the sensor back in, which contributed to our spark plugs being ruined and our coils needing to be replaced. We are now out approximately $900 in repairs. This truck is hardly driven and spends the majority of its time sitting in our garage, which makes the situation even more frustrating. When we contacted the general manager, we were hoping for some accountability, empathy, or at least an attempt to work toward a solution. Instead, we were told that he reviewed the cameras, but there was very little explanation beyond that. The conversation felt extremely cut-and-dry, and his attitude came across as rude and dismissive. They ultimately refused to compensate us for any of the repair costs. After eight years of loyalty and trusting them with both of our vehicles, it is incredibly disappointing that this is how the situation was handled. Mistakes happen, and we understand that, but how a business responds to a mistake says a lot about how much they value their customers. We would have gladly continued bringing both of our vehicles here had they been willing to take some accountability and work with us. Sadly, after this experience, we will no longer be customers and would not recommend them to others. We expected much better treatment after supporting their business for so many years.

The team was very courteous and efficient.