Welcome. The West Bend East Valvoline Instant Oil Change is located approximately .01 miles west of West Bend Municipal Airport near the intersection of East Washington Street and Trenton Road next to Piggly Wiggly . Ray Stiller, Manager
146 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Any Full-Service Oil Change for Military Members
Offer Details
Valid Military ID required. Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations. Includes up to 5 qts. of oil (diesel qts. may vary; see store for details), filter (prem. extra), lube & maint. check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Select Preventive Maintenance Services
Offer Details
Includes Transmission, Gearbox, Radiator, or Fuel system services only
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Select Preventive Maintenance Services
Offer Details
Includes Transmission, Radiator, Serpentine Belt and Power Steering Services.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Air Filter, Cabin Air Filter or Pair of Wiper Blades
Offer Details
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION
SERVICE
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM
CLEANING SERVICE
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY
REPLACEMENT
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER
REPLACEMENT
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Anonymous
Very satisfied
Very satisfied
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Annie
Boy Ray and Michael knew what they were doing. Very confident
Boy Ray and Michael knew what they were doing. Very confident
MORE
G.J.
My vehicle received gentle care as it is newer. This pleased me !
My vehicle received gentle care as it is newer. This pleased me !
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Anonymous
Very nice customer service. Went over everything they did. Didn't feel pressured to by additional products at my visit.
Very nice customer service. Went over everything they did. Didn't feel pressured to by additional products at my visit.
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Jeff D
Elijah demonstrates patience, friendliness, and willingness to serve
Elijah demonstrates patience, friendliness, and willingness to serve
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Kerri
The customer service
The customer service
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fishmoe22
Think pricing is too high. Only come in with discount/coupon.
Think pricing is too high. Only come in with discount/coupon.
MORE
Patty J
Service rep was courteous and work was done quickly.
Service rep was courteous and work was done quickly.
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Ryan m. Pari
I pulled in and was very pleased how fast they dove into getting the oil change done, got offered many different thing to replac ...
I pulled in and was very pleased how fast they dove into getting the oil change done, got offered many different thing to replace and took half of them, very please with the turn out and the time it took to get it done, got done and was givin the chance to get a car wash as well, jumped on it and was then offered to have my car wiped down as well, was huge to me and I’m very thankful for the good service. big thanks to valvoline, will see me again. Also would like to throw out Isaah and jerimiah
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Anonymous
They always respect of what i need done. Appreciate all the guys and they all seem very knowledgeable with all of what they know ...
They always respect of what i need done. Appreciate all the guys and they all seem very knowledgeable with all of what they know. Will return
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Colin J.
The guys working there were professional, efficient, and knowledgeable. Easy to interact with as well. Clearly attentive and foc ...
The guys working there were professional, efficient, and knowledgeable. Easy to interact with as well. Clearly attentive and focused on their job.
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Anon
Very fast and professional. Reset my oil light for me!
Very fast and professional. Reset my oil light for me!
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Susan
Isaaha was very helpful with my understanding my car. If I had a business I would hire him for customer service in a heartbeat b ...
Isaaha was very helpful with my understanding my car. If I had a business I would hire him for customer service in a heartbeat because he was so friendly, knowledgeable and wasn’t condescending like a majority of men are when talking to a woman about cars.
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NS
No reason
No reason
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Rob M
Ray knows his stuff and is always very personable.
Ray knows his stuff and is always very personable.
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Scott
Everything was as expected
Everything was as expected
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JohnD
I believe the cost is quite high for a repeat customer. Our family has 3 vehicles that I take almost exclusively to the West B ...
I believe the cost is quite high for a repeat customer. Our family has 3 vehicles that I take almost exclusively to the West Bend stores. I am diligent about changing the oil shortly after 3000 miles so we have quite a few oil changes in a year. I do question why the sticker prints out to change at 3000 miles even though it is synthetic oill. I do get the key chain discount. It would be good to see an occasional free oil change or 50% discount for a family.
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DaveV
Fast and friendly service, the team was very customer focused.
Fast and friendly service, the team was very customer focused.
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James L.
The employees were both polite and professional. Thank you!
The employees were both polite and professional. Thank you!
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JonB
Nice job in offering services. We will definitely come back !
Nice job in offering services. We will definitely come back !
MORE
Bruce R.
Very nice employees.
Very nice employees.
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paytonw
The service is always fast as I live a very busy lifestyle. The technicians are always very friendly and informative. Overall aw ...
The service is always fast as I live a very busy lifestyle. The technicians are always very friendly and informative. Overall awesome experience every time I visit. The coupons also make it so much better!
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Thumbsup
I always go there it was not a special visit
I always go there it was not a special visit
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Tony K
Very professional and informative.
Very professional and informative.
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Carolyn S
As always the team was friendly and quick. Never have I had a single complaint there.
As always the team was friendly and quick. Never have I had a single complaint there.
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Aaron. C
The professionalism of the staff along with the cleanliness of the shop displayed a strong attention to detail along with an eff ...
The professionalism of the staff along with the cleanliness of the shop displayed a strong attention to detail along with an effective commitment to the customer. The CSR Ray at this station worked to make this experience a quick and enjoyable one. I have a higher level of confidence in this Valvoline and will express this confidence to others.
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Adam
Ray and David always take care of me at this location. I never feel pressured and the store always looks great. You can tell the ...
Ray and David always take care of me at this location. I never feel pressured and the store always looks great. You can tell these guys care about my needs as well as my vehicle.
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GAlbinger
The techs were friendly and no pressure for other services.
The techs were friendly and no pressure for other services.
MORE
RK
Quick, thorough, professional
Quick, thorough, professional
MORE
Sonja
Great staff and excellent service.
Great staff and excellent service.
MORE
Audrey K
very helpful staff that took care of my car when I stopped in. Ray and staff were very friendly. They took extra care to see th ...
very helpful staff that took care of my car when I stopped in. Ray and staff were very friendly. They took extra care to see that my new wipers were working correctly.
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Tf
Very knowledgeable staff, went above and beyond to make sure i recieved the radiator flush i requested
Very knowledgeable staff, went above and beyond to make sure i recieved the radiator flush i requested
MORE
Kmf
They were very understanding and worked with me.
They were very understanding and worked with me.
MORE
Anonymous
They did quick job and good job
They did quick job and good job
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Anonymous
The service rep seemed genuinely interested in what he was doing and was very knowledgeable.
The service rep seemed genuinely interested in what he was doing and was very knowledgeable.
MORE
EricTheOne
Was hoping to get a car wash too but it was broken.
Was hoping to get a car wash too but it was broken.
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Anon
Very satisfied! Only issue is that my car started smelling like oil really bad after the visit. Never had this issue when doing ...
Very satisfied! Only issue is that my car started smelling like oil really bad after the visit. Never had this issue when doing my own oil changes. Still a very good experience and will do again if I need a quick oil change!
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Ginny Mc
Caring and felt confident with recommendation to replace battery. Also they replaced rear lights. Will return for next oil chan ...
Caring and felt confident with recommendation to replace battery. Also they replaced rear lights. Will return for next oil change. They all were friendly.
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Johnr
No comment
No comment
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Julie S
All people working there were super friendly and nice!
All people working there were super friendly and nice!
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Ann B
It was almost closing time, the two service techs did not mind and were happy to service my vehicle. Ray and Brandon were great ...
It was almost closing time, the two service techs did not mind and were happy to service my vehicle. Ray and Brandon were great and very helpful. This is my favorite oil change stop. All of the employees here are great!
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Trish
Isaah S. is very knowledgable and helpful. He has a great outgoing personality and makes the time go quick while the oil change ...
Isaah S. is very knowledgable and helpful. He has a great outgoing personality and makes the time go quick while the oil change maintenance is getting done. He was also helpful outside of work when I "bumped into him" at a public place and asked a mechanical question. This makes him a GREAT ambassador for your company and why I will not go anywhere else. I feel like I have a relationship built with trust for my vehicle needs.
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Terry A
Mostly selling of thing I don’t need.
Mostly selling of thing I don’t need.
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Mother T
I never went to a drive thru oil change before yesterday and I was impressed at how knowledgeable David was and how courteous he ...
I never went to a drive thru oil change before yesterday and I was impressed at how knowledgeable David was and how courteous he was in explaining everything to me - What great employees you have.
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Krell
Because Ray and the Boys rock! They know me and my car and get er done!
Because Ray and the Boys rock! They know me and my car and get er done!
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Toyota Guy
price is high for an oil change
price is high for an oil change
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Robert J
good service by qualified people
good service by qualified people
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DaveV
The two service men did a great job!
The two service men did a great job!
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Karl S
Nice experience, quick and professional plus the convenience of tire rotation on site.
Nice experience, quick and professional plus the convenience of tire rotation on site.
MORE
Jlynne L
For all the reasons I checked highly satisfied- friendly- no pressure- explained everything and quick. I recommended this specif ...
For all the reasons I checked highly satisfied- friendly- no pressure- explained everything and quick. I recommended this specific valvoline establishment to my son for future service.
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jimh
the service tech was confident he could solve my "check engine light" - fuel injector problem and was correct and it was done qu ...
the service tech was confident he could solve my "check engine light" - fuel injector problem and was correct and it was done quickly - very efficient service
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WB Scott
the staff is always friendly
the staff is always friendly
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Md
Always friendly staff, always happy with the service.
Always friendly staff, always happy with the service.
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Jeff D
Service reps were friendly, courteous, and diligent to get the job done quickly.
Service reps were friendly, courteous, and diligent to get the job done quickly.
MORE
BPoggie
My technician was very knowledgeable and did not just guess when it came the oil to use on my vehicle. He was informative about ...
My technician was very knowledgeable and did not just guess when it came the oil to use on my vehicle. He was informative about using the wrong oil voiding the warranty and helped me to avoid that issue. He was also fantastic in not suggesting things my vehicle did not need
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Anon
Ray David and Jeff did an excellent job. They were very quick and efficient. I will be recommending this valvoline location to a ...
Ray David and Jeff did an excellent job. They were very quick and efficient. I will be recommending this valvoline location to all of my family and friends.
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Annie B
Service Manager Ray was very helpful on this visit. He provided great service and worked very well with his team as he answered ...
Service Manager Ray was very helpful on this visit. He provided great service and worked very well with his team as he answered any questions they had as he showed them the correct way to complete the vehicle inspection and proper tire pressure. They seems to respect him as well. Great Team. I will stop again for my next oil change and services.
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Heather B.
Ray Stiller is very informative. He does an amazing job communicating with customers. I will definitely return!!
Ray Stiller is very informative. He does an amazing job communicating with customers. I will definitely return!!
MORE
Jean N
Wow! Having service availability on a Sunday was great! 2 other cars came in after me & all the employees went to task efficie ...
Wow! Having service availability on a Sunday was great! 2 other cars came in after me & all the employees went to task efficiently. I was out of there quickly. Thanks!
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Kathy
Wait time outside and inside
Wait time outside and inside
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Bonnie T
The guys were quick and friendly did a great job and never felt pressure to get more done to my car that I didn’t already want
The guys were quick and friendly did a great job and never felt pressure to get more done to my car that I didn’t already want
MORE
Trina H
Very knowledgeable and friendly staff. Will definitely come again.
Very knowledgeable and friendly staff. Will definitely come again.
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Anonymous
Great customer service!
Great customer service!
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Tony K
All the employees were very nice and professional.
All the employees were very nice and professional.
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Steve M
The guys were very pleasant and easy to deal with. They were training a new person and explained everything to me while helping ...
The guys were very pleasant and easy to deal with. They were training a new person and explained everything to me while helping direct the new person so I felt safe about my vehicle.
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Anonymous
Drove right in Quick service
Drove right in Quick service
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Ahappycustomer
The folks that work here are wonderful. They have taken care of 2 of my vehicles so far. I will continue to come back because of ...
The folks that work here are wonderful. They have taken care of 2 of my vehicles so far. I will continue to come back because of their professionalism and cleanliness. Wonderful people all around. Made for a great experience
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sport
Tire rotation is quick and easier than a dealership. I hate to wait, that's why I use Valvoline.
Tire rotation is quick and easier than a dealership. I hate to wait, that's why I use Valvoline.
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Tim B
I have been using Valvoline for year and am always satisfied with the service and communication received. A bit pricey but at le ...
I have been using Valvoline for year and am always satisfied with the service and communication received. A bit pricey but at least I know what I am getting.
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CAR
Answered all our questions. Went above and beyond. Like baja blast soda.
Answered all our questions. Went above and beyond. Like baja blast soda.
MORE
brooke1
Tony provided me with some of the best customer service i have recieved in awhile! I truly appreciate the service he provided me ...
Tony provided me with some of the best customer service i have recieved in awhile! I truly appreciate the service he provided me with, and will be sure to return to that specific Valvoline location because of the service i have always recieved from the employees at that location. Thank you!
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Goatgirl19
Guys were kind of rude and condescending
Guys were kind of rude and condescending
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Sam S
My car battery died while the weather was in the extreme negatives. The guys there were able to swap out the battery in 10 minut ...
My car battery died while the weather was in the extreme negatives. The guys there were able to swap out the battery in 10 minutes so I could still get to work.
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Mary
I got what I wanted
I got what I wanted
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Tony
The gentlemen working did a great job working together and they were all very nice. They were very knowledgeable.
The gentlemen working did a great job working together and they were all very nice. They were very knowledgeable.
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Qube
Quick. Efficient
Quick. Efficient
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Will
The tech went out of his way to help me with my oil dip stick install. I was very grateful for his efforts
The tech went out of his way to help me with my oil dip stick install. I was very grateful for his efforts
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Nick W
I hate being asked to buy things like fuel additives and fuel system cleaners that are just witchcraft.
I hate being asked to buy things like fuel additives and fuel system cleaners that are just witchcraft.
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Jim
I have been using the same Valvoline instant oil change place for years, and this is the first time I had a puddle of oil under ...
I have been using the same Valvoline instant oil change place for years, and this is the first time I had a puddle of oil under my car after the oil change nothing was leaking just a sloppy oil change. They must of not wiped the excess oil that they spilled. This is the first time I was disappointed.
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ER
The group of employees at this location are always courteous and do a fantastic job. I never use the waiting room and was not aw ...
The group of employees at this location are always courteous and do a fantastic job. I never use the waiting room and was not aware one is available. On occasion there is a line but not this time.
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DaveV
Really good visit, the guys had me in and quick!
Really good visit, the guys had me in and quick!
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James N.
It was professional and kind.
It was professional and kind.
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Steve G
I needed my headlights replaced as the drivers side low beam was out. I initially bought replacement bulbs and tried to replace ...
I needed my headlights replaced as the drivers side low beam was out. I initially bought replacement bulbs and tried to replace myself, however despite previous experience , I was unable to do so. I drove to Walmart service center and indicated I might have a short, they said they didn't replace wires and had a 90 minute wait. Frustrated I went back home. While I was siting in my recliner, I recalled that your techs always test for burned out bulbs. I drove over to your facility and despite it being busy, they got me in and too care of my problem. Next time I have a burned out bulb, I am going to Valvoline.
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Gerry
Techs were super friendly
Techs were super friendly
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TimK
The products are good, we know this, it's the staff at this location and the ownership group that set them apart from others. Th ...
The products are good, we know this, it's the staff at this location and the ownership group that set them apart from others. The young man managing this location and the people working there for him and with him are awesome!
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dmsrockets
Asked for a service and got it immediately.
Asked for a service and got it immediately.
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Jumps
good service and experience
good service and experience
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Gary D
Service and attention to detail and accuracy of service is always excellent at this location.I drive further to specifically use ...
Service and attention to detail and accuracy of service is always excellent at this location.I drive further to specifically use this location due to the great staff. I worked 12 yrs as an auto technician so I am very picky about who touches my vechicles! This location is only place I go with the 5 vechicals I own. I have sent many others who have gotten same great service
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J. N.
It went exactly how it should.
It went exactly how it should.
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Deango
The techs were very professional. This location is close to my home and is always clean and timely.
The techs were very professional. This location is close to my home and is always clean and timely.
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Anonymous
Dakota and the crew there ALWAYS approach me with knowledge and answers to any questions I have.
Dakota and the crew there ALWAYS approach me with knowledge and answers to any questions I have.
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Tim B
Timely, respectful, friendly
Timely, respectful, friendly
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JaneD
The service is streamlined. The shop is spotless. The people are friendly. I can't make any suggestions for improvement; managem ...
The service is streamlined. The shop is spotless. The people are friendly. I can't make any suggestions for improvement; management and employees are doing a great job.
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Trinity M
David welcomed us and provided friendly and competent service. He had a great attitude and answered all of my questions in a pro ...
David welcomed us and provided friendly and competent service. He had a great attitude and answered all of my questions in a professional manner. Dakota assisted him and was helpful in troubleshooting my headlight problem. A BIG thank you to these two for a pleasant oil change experience. We will definitely be back (I’m a longtime Russ Darrow client—first time at Valvoline).
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Kyle
The technicians were friendly and recommended services but were not pushy. David was very helpful in informing me about the serv ...
The technicians were friendly and recommended services but were not pushy. David was very helpful in informing me about the services being performed. I also asked when I was due for other services (transmission, coolant) and they let me know when I should plan to get those done in the future.
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Tim
The staff are awesome - from there it's all goooood. That business has great people working there and the floor general at that ...
The staff are awesome - from there it's all goooood. That business has great people working there and the floor general at that location is super.
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linda p.
I came in for a top off. although, I had to pay for it, I appreciated their service and courtesy. I was going on a short trip an ...
I came in for a top off. although, I had to pay for it, I appreciated their service and courtesy. I was going on a short trip and it's nice to know your car is up to par. That's why I keep coming back telling people about this service.
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Tony
They got me in and out very quickly. They were all very nice and informed me about my vehicle.
They got me in and out very quickly. They were all very nice and informed me about my vehicle.
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CurtC
Dakota and Jazmyn were personable, and professional. Even though it had been a while since my last oil change, they didn't judge ...
Dakota and Jazmyn were personable, and professional. Even though it had been a while since my last oil change, they didn't judge or chastise. I was highly satisfied because of their work and personalities.
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Joeseph
The staff is always friendly and this is the cleanest store I've ever been in. I also never feel pressured to purchase extras.
The staff is always friendly and this is the cleanest store I've ever been in. I also never feel pressured to purchase extras.
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Linda m
The service was great and I really like it that no one tried to pressure me to buy more than I budgeted for
The service was great and I really like it that no one tried to pressure me to buy more than I budgeted for
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West Bend
Friendly staff, prompt thorough service.
Friendly staff, prompt thorough service.
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Daniel T
The staff was super friendly and informative. It was a really nice experience.
The staff was super friendly and informative. It was a really nice experience.
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Julie S
Was a long wait for the oil change once I was in the bay - BUT it was not staff fault. End of day and the pan on the bottom of t ...
Was a long wait for the oil change once I was in the bay - BUT it was not staff fault. End of day and the pan on the bottom of the car is a pain to take off and reput back on
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Andrew Todd
Technical knowledge of employee. Friendly service.Speed of service.
Technical knowledge of employee. Friendly service.Speed of service.
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Jim N
I'm used to this place. Service is what I expect which is quite good.
I'm used to this place. Service is what I expect which is quite good.
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Rich K.
the lady was nice and knew what she was talking about
the lady was nice and knew what she was talking about
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Deborah K
Nice bunch to deal with. Very, very helpful.
Nice bunch to deal with. Very, very helpful.
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as
fast, courteous,
fast, courteous,
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August
Had a great time guys were friendly. Shop was clean. Received a military discount suprisingly and also was given a car wash. Won ...
Had a great time guys were friendly. Shop was clean. Received a military discount suprisingly and also was given a car wash. Wonderful crew there!!!
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Anonymous
Always pushing services as recommended, not necessary
Always pushing services as recommended, not necessary
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Tony
Very nice, highly skilled employees. They do a great job!
Very nice, highly skilled employees. They do a great job!
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Ann B
Young men worked together, were very polite and the customer service was excellent.
Young men worked together, were very polite and the customer service was excellent.
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Jake1
one of the guys was not very personable. Kind of crabby. Probably because he was very busy. Long wait time outside and then a ...
one of the guys was not very personable. Kind of crabby. Probably because he was very busy. Long wait time outside and then after getting inside as well. Lots of upselling, which i realize is the norm but i'd prefer not have to listen to a 3 minute schpeal every time i come in.
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John R.
It’s an oil change. Not getting laid on a first date.
It’s an oil change. Not getting laid on a first date.
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DougE
Overall price is very high especially since I am a repeat customer with 3 vehicles that I always take to one of the 2 shops in t ...
Overall price is very high especially since I am a repeat customer with 3 vehicles that I always take to one of the 2 shops in town. It would be good to create a rewards program for customers like myself.
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Anonymous
The three guys who worked on my car were friendly, energetic and communicated well. They smiled alot and worked fast.
The three guys who worked on my car were friendly, energetic and communicated well. They smiled alot and worked fast.
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Carl
Was stopped by a cop told I had lights out, valvoline replaced them quick and easy so I can avoid a ticket
Was stopped by a cop told I had lights out, valvoline replaced them quick and easy so I can avoid a ticket
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Chris
They did a good job. I like staying in my vehicle.
They did a good job. I like staying in my vehicle.
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Very Satisfied during 'important errands'
'Conscientious' is not a trait found often in our younger workers, but today I experienced it at your full service store on E. W ...
'Conscientious' is not a trait found often in our younger workers, but today I experienced it at your full service store on E. Washington (Hyw 33 E).When a member of the crew could not (with confidence) answer the question of wheels torqued ? (in my tire rotation), "David" quickly and without hesitation, grabbed the torque wrench that fit my car and checked them for himself. Having been the victim of your competitor several years ago where I drove away with 3 of 4 wheels with lug nuts reassembled on my xl Yukon and where I could have killed someone when they were hit by the rolling tire......How much confidence did that give me ????Please make sure that this feedback gets back to that crew (on this date (9/15 at 9:30). As managers, we have to do a better job of communicating compliments to our staff, especially if the nature of our service does not elicit monetary tipping. As I drove away from that Valvoline location, I had a natural feeling to turn around and give these guys a tip !I don't know any of the 3-member crew.I'll be back !!Gary JansenWest Bend, Wi.
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John R.
I’m satisfied with the work that was done. The crew that serviced my truck did a great job. I will be back.
I’m satisfied with the work that was done. The crew that serviced my truck did a great job. I will be back.
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TimK
I've been a customer at this location since it opened - I know the owners and I know the staff - I am able to have an adult conv ...
I've been a customer at this location since it opened - I know the owners and I know the staff - I am able to have an adult conversation with them and appreciate that, not to mention the products are awesome and the service is too!
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Patrick T.
They were very busy. I was thinking of getting the tires rotated but felt it would have taken too long. I had to ask to get a ca ...
They were very busy. I was thinking of getting the tires rotated but felt it would have taken too long. I had to ask to get a car wash.
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Willie
I have an oil leak that I did not have before.
I have an oil leak that I did not have before.
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Second Dean
I know the owner.
I know the owner.
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Devin F
Thought overall price of oil change was little too high priced!
Thought overall price of oil change was little too high priced!
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guitarnurd
The staff was very courteous and friendly, but I think the cost could have been more reasonable
The staff was very courteous and friendly, but I think the cost could have been more reasonable
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Dave
Very knowledgeable staff, quick and efficient. Not once did it seem like I was being pressures into additional services. Was in ...
Very knowledgeable staff, quick and efficient. Not once did it seem like I was being pressures into additional services. Was in and out very fast with a very reasonable bill.
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Lynn
Very quick and explained what they had checked
Very quick and explained what they had checked
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Cindy
Quick service. Guys did their job well and quickly. Were happy and talkative as well. Seems like they were enjoying their day.
Quick service. Guys did their job well and quickly. Were happy and talkative as well. Seems like they were enjoying their day.
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Carrie M
Needed a light replaced, it was a little fog type light. Definitely worth having these guys do it because of the location of the ...
Needed a light replaced, it was a little fog type light. Definitely worth having these guys do it because of the location of the light, it wasn’t exactly easy to get at to replace. Also very quick service. Had tires rotated with an oil change. I was out in no time.
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Nicole B
The employees were very thorough, Courteous, and polite. I was very pleased with the customer service. Plus they did a great job ...
The employees were very thorough, Courteous, and polite. I was very pleased with the customer service. Plus they did a great job at explaining the tasks they were performing.
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Stina
I felt like I was offered more additional services than with previous experiences. They weren’t pushy, but I was not interested ...
I felt like I was offered more additional services than with previous experiences. They weren’t pushy, but I was not interested in any of the extra stuff. My main concern was to get an oil change.
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Svc23
Was fast and friendly and they explained everything
Was fast and friendly and they explained everything
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GAAC
Was satisfied-hit wrong button
Was satisfied-hit wrong button
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MEA
The Manager was great..wonderful customer service..made my oil change a breeze..will definitely return & recommend..Thank You
The Manager was great..wonderful customer service..made my oil change a breeze..will definitely return & recommend..Thank You
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Tim H
The personnel at this location are very friendly and professional. I appreciate their feedback and honesty.
The personnel at this location are very friendly and professional. I appreciate their feedback and honesty.
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Andrea N.
I have been visiting this Valvoline for 8yrs so that should speak for itself.
I have been visiting this Valvoline for 8yrs so that should speak for itself.
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Andrew
customer service.
customer service.
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LynnO
Great communication, prompt, knowledgeable
Great communication, prompt, knowledgeable
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Audrey K
Quick fix of my brake light
Quick fix of my brake light
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Nick G
Technicians were very professional and courteous.
Technicians were very professional and courteous.
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Mark L
Staff very friendly, very business-like and thorough. Always have a good experience at this location.
Staff very friendly, very business-like and thorough. Always have a good experience at this location.
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Mark
I always have great service from the staff, and they communicate everything very well.
I always have great service from the staff, and they communicate everything very well.
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JumpsJumps
very good
very good
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g. b.
$52.00 is a lot for a oil change, but iam to old to crawl around under car, so.
$52.00 is a lot for a oil change, but iam to old to crawl around under car, so.
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Customer
Everyone was very professional. Will come back again.
Everyone was very professional. Will come back again.
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John M
Pricing is higher than a GM dealer is. I could have had tires rotated along with the oil change for what Valvoline charged.
Pricing is higher than a GM dealer is. I could have had tires rotated along with the oil change for what Valvoline charged.
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Anonymous
Very satisfied
Very satisfied
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Annie
Boy Ray and Michael knew what they were doing. Very confident
Boy Ray and Michael knew what they were doing. Very confident
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G.J.
My vehicle received gentle care as it is newer. This pleased me !
My vehicle received gentle care as it is newer. This pleased me !
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Anonymous
Very nice customer service. Went over everything they did. Didn't feel pressured to by additional products at my visit.
Very nice customer service. Went over everything they did. Didn't feel pressured to by additional products at my visit.
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Jeff D
Elijah demonstrates patience, friendliness, and willingness to serve
Elijah demonstrates patience, friendliness, and willingness to serve
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Kerri
The customer service
The customer service
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fishmoe22
Think pricing is too high. Only come in with discount/coupon.
Think pricing is too high. Only come in with discount/coupon.
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Patty J
Service rep was courteous and work was done quickly.
Service rep was courteous and work was done quickly.
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Ryan m. Pari
I pulled in and was very pleased how fast they dove into getting the oil change done, got offered many different thing to replac ...
I pulled in and was very pleased how fast they dove into getting the oil change done, got offered many different thing to replace and took half of them, very please with the turn out and the time it took to get it done, got done and was givin the chance to get a car wash as well, jumped on it and was then offered to have my car wiped down as well, was huge to me and I’m very thankful for the good service. big thanks to valvoline, will see me again. Also would like to throw out Isaah and jerimiah
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Anonymous
They always respect of what i need done. Appreciate all the guys and they all seem very knowledgeable with all of what they know ...
They always respect of what i need done. Appreciate all the guys and they all seem very knowledgeable with all of what they know. Will return
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Colin J.
The guys working there were professional, efficient, and knowledgeable. Easy to interact with as well. Clearly attentive and foc ...
The guys working there were professional, efficient, and knowledgeable. Easy to interact with as well. Clearly attentive and focused on their job.
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Anon
Very fast and professional. Reset my oil light for me!
Very fast and professional. Reset my oil light for me!
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Susan
Isaaha was very helpful with my understanding my car. If I had a business I would hire him for customer service in a heartbeat b ...
Isaaha was very helpful with my understanding my car. If I had a business I would hire him for customer service in a heartbeat because he was so friendly, knowledgeable and wasn’t condescending like a majority of men are when talking to a woman about cars.
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NS
No reason
No reason
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Rob M
Ray knows his stuff and is always very personable.
Ray knows his stuff and is always very personable.
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Scott
Everything was as expected
Everything was as expected
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JohnD
I believe the cost is quite high for a repeat customer. Our family has 3 vehicles that I take almost exclusively to the West B ...
I believe the cost is quite high for a repeat customer. Our family has 3 vehicles that I take almost exclusively to the West Bend stores. I am diligent about changing the oil shortly after 3000 miles so we have quite a few oil changes in a year. I do question why the sticker prints out to change at 3000 miles even though it is synthetic oill. I do get the key chain discount. It would be good to see an occasional free oil change or 50% discount for a family.
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DaveV
Fast and friendly service, the team was very customer focused.
Fast and friendly service, the team was very customer focused.
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James L.
The employees were both polite and professional. Thank you!
The employees were both polite and professional. Thank you!
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JonB
Nice job in offering services. We will definitely come back !
Nice job in offering services. We will definitely come back !
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Bruce R.
Very nice employees.
Very nice employees.
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paytonw
The service is always fast as I live a very busy lifestyle. The technicians are always very friendly and informative. Overall aw ...
The service is always fast as I live a very busy lifestyle. The technicians are always very friendly and informative. Overall awesome experience every time I visit. The coupons also make it so much better!
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Thumbsup
I always go there it was not a special visit
I always go there it was not a special visit
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Tony K
Very professional and informative.
Very professional and informative.
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Carolyn S
As always the team was friendly and quick. Never have I had a single complaint there.
As always the team was friendly and quick. Never have I had a single complaint there.
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Aaron. C
The professionalism of the staff along with the cleanliness of the shop displayed a strong attention to detail along with an eff ...
The professionalism of the staff along with the cleanliness of the shop displayed a strong attention to detail along with an effective commitment to the customer. The CSR Ray at this station worked to make this experience a quick and enjoyable one. I have a higher level of confidence in this Valvoline and will express this confidence to others.
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Adam
Ray and David always take care of me at this location. I never feel pressured and the store always looks great. You can tell the ...
Ray and David always take care of me at this location. I never feel pressured and the store always looks great. You can tell these guys care about my needs as well as my vehicle.
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GAlbinger
The techs were friendly and no pressure for other services.
The techs were friendly and no pressure for other services.
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RK
Quick, thorough, professional
Quick, thorough, professional
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Sonja
Great staff and excellent service.
Great staff and excellent service.
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Audrey K
very helpful staff that took care of my car when I stopped in. Ray and staff were very friendly. They took extra care to see th ...
very helpful staff that took care of my car when I stopped in. Ray and staff were very friendly. They took extra care to see that my new wipers were working correctly.
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Tf
Very knowledgeable staff, went above and beyond to make sure i recieved the radiator flush i requested
Very knowledgeable staff, went above and beyond to make sure i recieved the radiator flush i requested
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Kmf
They were very understanding and worked with me.
They were very understanding and worked with me.
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Anonymous
They did quick job and good job
They did quick job and good job
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Anonymous
The service rep seemed genuinely interested in what he was doing and was very knowledgeable.
The service rep seemed genuinely interested in what he was doing and was very knowledgeable.
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EricTheOne
Was hoping to get a car wash too but it was broken.
Was hoping to get a car wash too but it was broken.
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Anon
Very satisfied! Only issue is that my car started smelling like oil really bad after the visit. Never had this issue when doing ...
Very satisfied! Only issue is that my car started smelling like oil really bad after the visit. Never had this issue when doing my own oil changes. Still a very good experience and will do again if I need a quick oil change!
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Ginny Mc
Caring and felt confident with recommendation to replace battery. Also they replaced rear lights. Will return for next oil chan ...
Caring and felt confident with recommendation to replace battery. Also they replaced rear lights. Will return for next oil change. They all were friendly.
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Johnr
No comment
No comment
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Julie S
All people working there were super friendly and nice!
All people working there were super friendly and nice!
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Ann B
It was almost closing time, the two service techs did not mind and were happy to service my vehicle. Ray and Brandon were great ...
It was almost closing time, the two service techs did not mind and were happy to service my vehicle. Ray and Brandon were great and very helpful. This is my favorite oil change stop. All of the employees here are great!
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Trish
Isaah S. is very knowledgable and helpful. He has a great outgoing personality and makes the time go quick while the oil change ...
Isaah S. is very knowledgable and helpful. He has a great outgoing personality and makes the time go quick while the oil change maintenance is getting done. He was also helpful outside of work when I "bumped into him" at a public place and asked a mechanical question. This makes him a GREAT ambassador for your company and why I will not go anywhere else. I feel like I have a relationship built with trust for my vehicle needs.
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Terry A
Mostly selling of thing I don’t need.
Mostly selling of thing I don’t need.
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Mother T
I never went to a drive thru oil change before yesterday and I was impressed at how knowledgeable David was and how courteous he ...
I never went to a drive thru oil change before yesterday and I was impressed at how knowledgeable David was and how courteous he was in explaining everything to me - What great employees you have.
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Krell
Because Ray and the Boys rock! They know me and my car and get er done!
Because Ray and the Boys rock! They know me and my car and get er done!
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Toyota Guy
price is high for an oil change
price is high for an oil change
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Robert J
good service by qualified people
good service by qualified people
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DaveV
The two service men did a great job!
The two service men did a great job!
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Karl S
Nice experience, quick and professional plus the convenience of tire rotation on site.
Nice experience, quick and professional plus the convenience of tire rotation on site.
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Jlynne L
For all the reasons I checked highly satisfied- friendly- no pressure- explained everything and quick. I recommended this specif ...
For all the reasons I checked highly satisfied- friendly- no pressure- explained everything and quick. I recommended this specific valvoline establishment to my son for future service.
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jimh
the service tech was confident he could solve my "check engine light" - fuel injector problem and was correct and it was done qu ...
the service tech was confident he could solve my "check engine light" - fuel injector problem and was correct and it was done quickly - very efficient service
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WB Scott
the staff is always friendly
the staff is always friendly
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Md
Always friendly staff, always happy with the service.
Always friendly staff, always happy with the service.
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Jeff D
Service reps were friendly, courteous, and diligent to get the job done quickly.
Service reps were friendly, courteous, and diligent to get the job done quickly.
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BPoggie
My technician was very knowledgeable and did not just guess when it came the oil to use on my vehicle. He was informative about ...
My technician was very knowledgeable and did not just guess when it came the oil to use on my vehicle. He was informative about using the wrong oil voiding the warranty and helped me to avoid that issue. He was also fantastic in not suggesting things my vehicle did not need
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Anon
Ray David and Jeff did an excellent job. They were very quick and efficient. I will be recommending this valvoline location to a ...
Ray David and Jeff did an excellent job. They were very quick and efficient. I will be recommending this valvoline location to all of my family and friends.
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Annie B
Service Manager Ray was very helpful on this visit. He provided great service and worked very well with his team as he answered ...
Service Manager Ray was very helpful on this visit. He provided great service and worked very well with his team as he answered any questions they had as he showed them the correct way to complete the vehicle inspection and proper tire pressure. They seems to respect him as well. Great Team. I will stop again for my next oil change and services.
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Heather B.
Ray Stiller is very informative. He does an amazing job communicating with customers. I will definitely return!!
Ray Stiller is very informative. He does an amazing job communicating with customers. I will definitely return!!
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Jean N
Wow! Having service availability on a Sunday was great! 2 other cars came in after me & all the employees went to task efficie ...
Wow! Having service availability on a Sunday was great! 2 other cars came in after me & all the employees went to task efficiently. I was out of there quickly. Thanks!
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Kathy
Wait time outside and inside
Wait time outside and inside
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Bonnie T
The guys were quick and friendly did a great job and never felt pressure to get more done to my car that I didn’t already want
The guys were quick and friendly did a great job and never felt pressure to get more done to my car that I didn’t already want
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Trina H
Very knowledgeable and friendly staff. Will definitely come again.
Very knowledgeable and friendly staff. Will definitely come again.
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Anonymous
Great customer service!
Great customer service!
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Tony K
All the employees were very nice and professional.
All the employees were very nice and professional.
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Steve M
The guys were very pleasant and easy to deal with. They were training a new person and explained everything to me while helping ...
The guys were very pleasant and easy to deal with. They were training a new person and explained everything to me while helping direct the new person so I felt safe about my vehicle.
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Anonymous
Drove right in Quick service
Drove right in Quick service
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Ahappycustomer
The folks that work here are wonderful. They have taken care of 2 of my vehicles so far. I will continue to come back because of ...
The folks that work here are wonderful. They have taken care of 2 of my vehicles so far. I will continue to come back because of their professionalism and cleanliness. Wonderful people all around. Made for a great experience
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sport
Tire rotation is quick and easier than a dealership. I hate to wait, that's why I use Valvoline.
Tire rotation is quick and easier than a dealership. I hate to wait, that's why I use Valvoline.
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Tim B
I have been using Valvoline for year and am always satisfied with the service and communication received. A bit pricey but at le ...
I have been using Valvoline for year and am always satisfied with the service and communication received. A bit pricey but at least I know what I am getting.
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CAR
Answered all our questions. Went above and beyond. Like baja blast soda.
Answered all our questions. Went above and beyond. Like baja blast soda.
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brooke1
Tony provided me with some of the best customer service i have recieved in awhile! I truly appreciate the service he provided me ...
Tony provided me with some of the best customer service i have recieved in awhile! I truly appreciate the service he provided me with, and will be sure to return to that specific Valvoline location because of the service i have always recieved from the employees at that location. Thank you!
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Goatgirl19
Guys were kind of rude and condescending
Guys were kind of rude and condescending
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Sam S
My car battery died while the weather was in the extreme negatives. The guys there were able to swap out the battery in 10 minut ...
My car battery died while the weather was in the extreme negatives. The guys there were able to swap out the battery in 10 minutes so I could still get to work.
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Mary
I got what I wanted
I got what I wanted
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Tony
The gentlemen working did a great job working together and they were all very nice. They were very knowledgeable.
The gentlemen working did a great job working together and they were all very nice. They were very knowledgeable.
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Qube
Quick. Efficient
Quick. Efficient
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Will
The tech went out of his way to help me with my oil dip stick install. I was very grateful for his efforts
The tech went out of his way to help me with my oil dip stick install. I was very grateful for his efforts
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Nick W
I hate being asked to buy things like fuel additives and fuel system cleaners that are just witchcraft.
I hate being asked to buy things like fuel additives and fuel system cleaners that are just witchcraft.
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Jim
I have been using the same Valvoline instant oil change place for years, and this is the first time I had a puddle of oil under ...
I have been using the same Valvoline instant oil change place for years, and this is the first time I had a puddle of oil under my car after the oil change nothing was leaking just a sloppy oil change. They must of not wiped the excess oil that they spilled. This is the first time I was disappointed.
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ER
The group of employees at this location are always courteous and do a fantastic job. I never use the waiting room and was not aw ...
The group of employees at this location are always courteous and do a fantastic job. I never use the waiting room and was not aware one is available. On occasion there is a line but not this time.
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DaveV
Really good visit, the guys had me in and quick!
Really good visit, the guys had me in and quick!
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James N.
It was professional and kind.
It was professional and kind.
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Steve G
I needed my headlights replaced as the drivers side low beam was out. I initially bought replacement bulbs and tried to replace ...
I needed my headlights replaced as the drivers side low beam was out. I initially bought replacement bulbs and tried to replace myself, however despite previous experience , I was unable to do so. I drove to Walmart service center and indicated I might have a short, they said they didn't replace wires and had a 90 minute wait. Frustrated I went back home. While I was siting in my recliner, I recalled that your techs always test for burned out bulbs. I drove over to your facility and despite it being busy, they got me in and too care of my problem. Next time I have a burned out bulb, I am going to Valvoline.
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Gerry
Techs were super friendly
Techs were super friendly
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TimK
The products are good, we know this, it's the staff at this location and the ownership group that set them apart from others. Th ...
The products are good, we know this, it's the staff at this location and the ownership group that set them apart from others. The young man managing this location and the people working there for him and with him are awesome!
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dmsrockets
Asked for a service and got it immediately.
Asked for a service and got it immediately.
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Jumps
good service and experience
good service and experience
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Gary D
Service and attention to detail and accuracy of service is always excellent at this location.I drive further to specifically use ...
Service and attention to detail and accuracy of service is always excellent at this location.I drive further to specifically use this location due to the great staff. I worked 12 yrs as an auto technician so I am very picky about who touches my vechicles! This location is only place I go with the 5 vechicals I own. I have sent many others who have gotten same great service
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J. N.
It went exactly how it should.
It went exactly how it should.
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Deango
The techs were very professional. This location is close to my home and is always clean and timely.
The techs were very professional. This location is close to my home and is always clean and timely.
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Anonymous
Dakota and the crew there ALWAYS approach me with knowledge and answers to any questions I have.
Dakota and the crew there ALWAYS approach me with knowledge and answers to any questions I have.
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Tim B
Timely, respectful, friendly
Timely, respectful, friendly
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JaneD
The service is streamlined. The shop is spotless. The people are friendly. I can't make any suggestions for improvement; managem ...
The service is streamlined. The shop is spotless. The people are friendly. I can't make any suggestions for improvement; management and employees are doing a great job.
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Trinity M
David welcomed us and provided friendly and competent service. He had a great attitude and answered all of my questions in a pro ...
David welcomed us and provided friendly and competent service. He had a great attitude and answered all of my questions in a professional manner. Dakota assisted him and was helpful in troubleshooting my headlight problem. A BIG thank you to these two for a pleasant oil change experience. We will definitely be back (I’m a longtime Russ Darrow client—first time at Valvoline).
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Kyle
The technicians were friendly and recommended services but were not pushy. David was very helpful in informing me about the serv ...
The technicians were friendly and recommended services but were not pushy. David was very helpful in informing me about the services being performed. I also asked when I was due for other services (transmission, coolant) and they let me know when I should plan to get those done in the future.
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Tim
The staff are awesome - from there it's all goooood. That business has great people working there and the floor general at that ...
The staff are awesome - from there it's all goooood. That business has great people working there and the floor general at that location is super.
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linda p.
I came in for a top off. although, I had to pay for it, I appreciated their service and courtesy. I was going on a short trip an ...
I came in for a top off. although, I had to pay for it, I appreciated their service and courtesy. I was going on a short trip and it's nice to know your car is up to par. That's why I keep coming back telling people about this service.
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Tony
They got me in and out very quickly. They were all very nice and informed me about my vehicle.
They got me in and out very quickly. They were all very nice and informed me about my vehicle.
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CurtC
Dakota and Jazmyn were personable, and professional. Even though it had been a while since my last oil change, they didn't judge ...
Dakota and Jazmyn were personable, and professional. Even though it had been a while since my last oil change, they didn't judge or chastise. I was highly satisfied because of their work and personalities.
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Joeseph
The staff is always friendly and this is the cleanest store I've ever been in. I also never feel pressured to purchase extras.
The staff is always friendly and this is the cleanest store I've ever been in. I also never feel pressured to purchase extras.
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Linda m
The service was great and I really like it that no one tried to pressure me to buy more than I budgeted for
The service was great and I really like it that no one tried to pressure me to buy more than I budgeted for
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West Bend
Friendly staff, prompt thorough service.
Friendly staff, prompt thorough service.
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Daniel T
The staff was super friendly and informative. It was a really nice experience.
The staff was super friendly and informative. It was a really nice experience.
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Julie S
Was a long wait for the oil change once I was in the bay - BUT it was not staff fault. End of day and the pan on the bottom of t ...
Was a long wait for the oil change once I was in the bay - BUT it was not staff fault. End of day and the pan on the bottom of the car is a pain to take off and reput back on
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Andrew Todd
Technical knowledge of employee. Friendly service.Speed of service.
Technical knowledge of employee. Friendly service.Speed of service.
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Jim N
I'm used to this place. Service is what I expect which is quite good.
I'm used to this place. Service is what I expect which is quite good.
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Rich K.
the lady was nice and knew what she was talking about
the lady was nice and knew what she was talking about
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Deborah K
Nice bunch to deal with. Very, very helpful.
Nice bunch to deal with. Very, very helpful.
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as
fast, courteous,
fast, courteous,
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August
Had a great time guys were friendly. Shop was clean. Received a military discount suprisingly and also was given a car wash. Won ...
Had a great time guys were friendly. Shop was clean. Received a military discount suprisingly and also was given a car wash. Wonderful crew there!!!
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Anonymous
Always pushing services as recommended, not necessary
Always pushing services as recommended, not necessary
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Tony
Very nice, highly skilled employees. They do a great job!
Very nice, highly skilled employees. They do a great job!
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Ann B
Young men worked together, were very polite and the customer service was excellent.
Young men worked together, were very polite and the customer service was excellent.
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Jake1
one of the guys was not very personable. Kind of crabby. Probably because he was very busy. Long wait time outside and then a ...
one of the guys was not very personable. Kind of crabby. Probably because he was very busy. Long wait time outside and then after getting inside as well. Lots of upselling, which i realize is the norm but i'd prefer not have to listen to a 3 minute schpeal every time i come in.
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John R.
It’s an oil change. Not getting laid on a first date.
It’s an oil change. Not getting laid on a first date.
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DougE
Overall price is very high especially since I am a repeat customer with 3 vehicles that I always take to one of the 2 shops in t ...
Overall price is very high especially since I am a repeat customer with 3 vehicles that I always take to one of the 2 shops in town. It would be good to create a rewards program for customers like myself.
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Anonymous
The three guys who worked on my car were friendly, energetic and communicated well. They smiled alot and worked fast.
The three guys who worked on my car were friendly, energetic and communicated well. They smiled alot and worked fast.
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Carl
Was stopped by a cop told I had lights out, valvoline replaced them quick and easy so I can avoid a ticket
Was stopped by a cop told I had lights out, valvoline replaced them quick and easy so I can avoid a ticket
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Chris
They did a good job. I like staying in my vehicle.
They did a good job. I like staying in my vehicle.
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Very Satisfied during 'important errands'
'Conscientious' is not a trait found often in our younger workers, but today I experienced it at your full service store on E. W ...
'Conscientious' is not a trait found often in our younger workers, but today I experienced it at your full service store on E. Washington (Hyw 33 E).When a member of the crew could not (with confidence) answer the question of wheels torqued ? (in my tire rotation), "David" quickly and without hesitation, grabbed the torque wrench that fit my car and checked them for himself. Having been the victim of your competitor several years ago where I drove away with 3 of 4 wheels with lug nuts reassembled on my xl Yukon and where I could have killed someone when they were hit by the rolling tire......How much confidence did that give me ????Please make sure that this feedback gets back to that crew (on this date (9/15 at 9:30). As managers, we have to do a better job of communicating compliments to our staff, especially if the nature of our service does not elicit monetary tipping. As I drove away from that Valvoline location, I had a natural feeling to turn around and give these guys a tip !I don't know any of the 3-member crew.I'll be back !!Gary JansenWest Bend, Wi.
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John R.
I’m satisfied with the work that was done. The crew that serviced my truck did a great job. I will be back.
I’m satisfied with the work that was done. The crew that serviced my truck did a great job. I will be back.
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TimK
I've been a customer at this location since it opened - I know the owners and I know the staff - I am able to have an adult conv ...
I've been a customer at this location since it opened - I know the owners and I know the staff - I am able to have an adult conversation with them and appreciate that, not to mention the products are awesome and the service is too!
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Patrick T.
They were very busy. I was thinking of getting the tires rotated but felt it would have taken too long. I had to ask to get a ca ...
They were very busy. I was thinking of getting the tires rotated but felt it would have taken too long. I had to ask to get a car wash.
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Willie
I have an oil leak that I did not have before.
I have an oil leak that I did not have before.
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Second Dean
I know the owner.
I know the owner.
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Devin F
Thought overall price of oil change was little too high priced!
Thought overall price of oil change was little too high priced!
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guitarnurd
The staff was very courteous and friendly, but I think the cost could have been more reasonable
The staff was very courteous and friendly, but I think the cost could have been more reasonable
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Dave
Very knowledgeable staff, quick and efficient. Not once did it seem like I was being pressures into additional services. Was in ...
Very knowledgeable staff, quick and efficient. Not once did it seem like I was being pressures into additional services. Was in and out very fast with a very reasonable bill.
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Lynn
Very quick and explained what they had checked
Very quick and explained what they had checked
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Cindy
Quick service. Guys did their job well and quickly. Were happy and talkative as well. Seems like they were enjoying their day.
Quick service. Guys did their job well and quickly. Were happy and talkative as well. Seems like they were enjoying their day.
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Carrie M
Needed a light replaced, it was a little fog type light. Definitely worth having these guys do it because of the location of the ...
Needed a light replaced, it was a little fog type light. Definitely worth having these guys do it because of the location of the light, it wasn’t exactly easy to get at to replace. Also very quick service. Had tires rotated with an oil change. I was out in no time.
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Nicole B
The employees were very thorough, Courteous, and polite. I was very pleased with the customer service. Plus they did a great job ...
The employees were very thorough, Courteous, and polite. I was very pleased with the customer service. Plus they did a great job at explaining the tasks they were performing.
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Stina
I felt like I was offered more additional services than with previous experiences. They weren’t pushy, but I was not interested ...
I felt like I was offered more additional services than with previous experiences. They weren’t pushy, but I was not interested in any of the extra stuff. My main concern was to get an oil change.
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Svc23
Was fast and friendly and they explained everything
Was fast and friendly and they explained everything
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GAAC
Was satisfied-hit wrong button
Was satisfied-hit wrong button
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MEA
The Manager was great..wonderful customer service..made my oil change a breeze..will definitely return & recommend..Thank You
The Manager was great..wonderful customer service..made my oil change a breeze..will definitely return & recommend..Thank You
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Tim H
The personnel at this location are very friendly and professional. I appreciate their feedback and honesty.
The personnel at this location are very friendly and professional. I appreciate their feedback and honesty.
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Andrea N.
I have been visiting this Valvoline for 8yrs so that should speak for itself.
I have been visiting this Valvoline for 8yrs so that should speak for itself.
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Andrew
customer service.
customer service.
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LynnO
Great communication, prompt, knowledgeable
Great communication, prompt, knowledgeable
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Audrey K
Quick fix of my brake light
Quick fix of my brake light
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Nick G
Technicians were very professional and courteous.
Technicians were very professional and courteous.
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Mark L
Staff very friendly, very business-like and thorough. Always have a good experience at this location.
Staff very friendly, very business-like and thorough. Always have a good experience at this location.
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Mark
I always have great service from the staff, and they communicate everything very well.
I always have great service from the staff, and they communicate everything very well.
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JumpsJumps
very good
very good
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g. b.
$52.00 is a lot for a oil change, but iam to old to crawl around under car, so.
$52.00 is a lot for a oil change, but iam to old to crawl around under car, so.
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Customer
Everyone was very professional. Will come back again.
Everyone was very professional. Will come back again.
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John M
Pricing is higher than a GM dealer is. I could have had tires rotated along with the oil change for what Valvoline charged.
Pricing is higher than a GM dealer is. I could have had tires rotated along with the oil change for what Valvoline charged.
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