Valvoline Instant Oil Change

Very friendly experience my complaint is I left with less air in my tires than when I got there.

I recently came in for an oil change and left pretty disappointed with the overall experience, specifically with the customer service I received from Rowan. I had a coupon that I signed up for, but due to a family emergency that had me out of state, I wasn’t able to use it before it expired. When I asked about it, Rowan immediately said no exceptions could be made. I understand policies are policies, and I’m not expecting special treatment—but the way it was communicated came off as dismissive and a bit rude. In the past, exceptions have been made for me, so the inconsistency stood out. During the service, I was shown my air filter, and it didn’t appear very dirty. In previous visits, I’ve asked if they could simply blow it out with air, and that was never an issue. This time, I was told they couldn’t do that. Also, my cabin air filter wasn’t even mentioned or offered for replacement, which is something that’s typically part of the process. Overall, this location feels very hit or miss. Some visits are great, others feel rushed and lacking attention to detail. This visit, in particular, felt like it was near closing time and the focus was more on wrapping up than providing consistent service. I value good customer service and consistency, especially as a paying customer, and unfortunately this experience has me seriously considering taking my business elsewhere.

Wow I actually didn't hate getting an oil change. This place is great! Katelyn the Assistant Manager was very kind and fast! Highly recommend.