Valvoline Instant Oil Change

Overall I experienced several unfortunate (yet small) mishaps that ultimately made me extremely frusterated with the service I recieved. I recently went to get a quick oil change since the online wait time estimated that there was nearly no wait (0-20 minutes) However, I got there to a significant line and ended up waiting over an hour. Not nessicarily a huge issue but still a pain that could have easily been avoided. The workers were very kind, and the oil change itself was quick which I am greatful for. Unfortunately, I noticed an oil leak after I got it changed, coming from the filter. I called valvoine support to ask what i should do about the filter that I purchased and if I needed to return to the same location to have a replacement. I specifically asked if it was nessicary to return to the same location that I originally did, since the line again appeared to be well over an hour of a wait despite the website saying that it had a 0-20 minute wait. She actually SCOFFED at me saying that since it is a holiday, I should expect a wait anyway, comparing my car an issue like waiting in customer service at walmart. I found it extemely tone deaf considering that this issue is based off of a car which I have invested thousands of dollars into, and that if the filter was actually faulty and broke off during driving, it would trash the entire vehicle and leave me in a dangerous situation. This is a CAR. I still asked what I should do and she provided me no answer other than that I have to wait at the original location. On my way to the original valvoline that I went to, i saw another location without a line and thought that it wouldn't hurt to ask them, and yes, they happliy took me in to replace the oil filter. Contrary to what support informed me. They investigated it to their best ability and found that the issue was not with the oil filter itself, but something else they could not identify. I was thankful and was urged to take it to a mechanic to get it diagnosed. The mechanic that looked at it was able to tell me that the issue was the oil filter housing itself being damaged and leaking, causing the "low oil pressure" indicator that brought me into Valvoline in the first place. I fully understand that the damage is not the fault of Valvoline or the workers there, but it makes me extremely frusterated that they would very likely have seen the oil leak, yet chose not to tell me a thing about it. Ultimately, I will need to drain the oil in order to fix this issue, leaving me wasted multiple hours of my time, a loss of 100$ worth of oil service, and a bad taste in my mouth about this all, especially customer service.

Cesar and the team did a great job. Explained everything to me. Made my visit quick and simple.

Zach is very professional. I specifically come to this location because he is here.