Clifton Park 1682

Never go here. After getting a routine oil change, upon starting the car it made a terrible noise, where the manager yelled “did you put oil in it?”to his mechanic. My husband shut it off. They then did another oil change and once it started sounded better but you can clearly hear in their video the sound from when the car entered to when it left sounding awful. The next day the check engine light was on and ran terribly. He left it at a shop on his drive home from work. They said it needed an engine but was something the shop wouldn’t be able to do. We had it towed to another shop, they diagnosed it with an oil pressure related issue and needs an engine. After two months of not hearing from them in regards to the claim, the regional manager Doug said all I need is a diagnostic report in which he got, and took a month to respond, he then started saying he needed other documents and then he said the last oil change was 30k ago (which wasn’t true something he got on car fax your car.) to “complete his investigation” in which he ended up declining the claim. That this issue just randomly happened at Valvoline and that it wasn’t something they did. Which was not put enough oil in it or none at all resulting in them doing a second oil change. This was a great car, fully paid off, and now needs an engine do to Valvoline’s incompetence. We are now stuck with towing, two shop bills and a dead car. I get things can happen but the way Valvoline, made us jump through hoops just to reject a claim they were never taking seriously to begin with. In three months we called weekly and they called us twice the entire time. Shopping attorneys now as I won’t let this disgrace of a business do this to another customer.

Love the valvoline in Clifton Park NY. Guys are helpful, not pushy, and they know their stuff.