RECENT REVIEWS
kathleen b.
4/15/2026
5.0 out of 5.0
Valvoline Instant Oil Change
We appreciate the pit stop! Thanks for choosing Valvoline Instant Oil Change in Lackawanna. Your 5 stars keep our local crew running at top performance and helping drivers stay road ready!
Ryan H.
4/15/2026
1.0 out of 5.0
Don't take your car here. Went to have taillight bulb replaced. They broke the assembly ($76) and bent the pins on the pigtail connector. Then charged me $75. Their solution to the broken taillight assembly was to HOT GLUE IT BACK ON. WITH A PLASTIC SCREW BEHIND IT.
Valvoline Instant Oil Change
Thanks for taking the time to contact us, Ryan. I’m sorry to hear about any issues you’ve experienced, and I certainly understand the frustration. I was unable to locate an investigation using the info provided here, and we would be happy to help review your service. Reach out to our Customer Care team at 800-327-8242, and we’ll get an investigation started.
-Lynn
VIOC Social Media Team
Maggy N.
4/12/2026
1.0 out of 5.0
I had a very disappointing experience at this location. When I arrived, no one approached me to ask what service I needed, which made the process confusing from the start. The employees who eventually assisted me were not professional—they were joking excessively while working and did not seem focused on their tasks.
Additionally, I overheard conversations about drinking and smoking weed, which was completely inappropriate in a professional setting. Overall, the environment felt unprofessional and disorganized.
I will not be returning to this location
