Valvoline Instant Oil Change

No experience mechanics are there

BISHRAM NEEDS TRAINING!!!!! I'm usually very happy with the service at this location however today was definitely an exception. I had an appointment for an oil change and inspection at 1:15 today. When I pulled up to the bay I was directed to, i noticed there was a car already there. I assumed Bishram was almost finished with that car and I'd be able to pull in within a short time. That's was not the case. I noticed that he was just beginning an oil change on that car. After waiting 20 min in my car, he came out again asked what I needed despite me telling another staff 20 before. Before I responded, I asked it he knew I had an appointment at 1:15 and he said yes. I asked if I had an appointment, why would he begin work on another at the same time. He said oil changes are first come, first serve. Right, but I had an appointment. No response and a blank look in his face. I was in the fence about getting the oil change bc I still had some miles to go but Bishram made my decision for me with his conduct. I told him I hoped he didn't make me late for a medical appointment. No response. The inspection seemed to be taking an unusual amount of time and when I looked, he was going back and forth with my car and doing anothe car's car's oil change.. what the heck!! There was another guy floating around but no idea what he was doing Finally, he comes to check me out and I unformed him he had made me late to my medical appointment. Again, no response nor apology for the wait. Blank expression. Her was able to ask me my name so he found could enter my name for payment. As I said, I've had good service there several times. Things happen- I get that but the absolute lack of caring was infuriating. I don't think he understands what an appointment means. He needs training including proper customer service. I'll be staying away from there until hopefully he isn't there anymore. Beyond frustrated!!!

The quickest and most professional experience I’ve ever had . Not to mention well mannered and polite … and definitely knowledgeable