Valvoline Instant Oil Change

I always take my automobiles to this location for oil changes and tire rotations. They are very thorough, friendly and professional. I would highly recommend!

Great job. In and out quickly and very helpful

I went here because I had a coupon for an oil change. They checked my tire pressure and said we filled them to 35 psi. I said they are 38 psi- he said we can redo it no problem. After I’d paid he said very nonchalantly that I may get the tire pressure sensor because my valve stem was corroded and a little broken off. I got my car washed and needed gas, as I’m pumping my gas, I realize the tire is almost entirely flat. Knowing they have no means of fixing tires I drove to Firestone immediately. As I took the cap off, I realized Valvoline has broken my valve stamp almost completely off, then put the cap back on so it was bleeding air. Luckily Firestone fixed it. I’m not mad that the valve stem was broken, I’m more mad at the fact my daughters car seat is visible so I’m clearly driving a child around, and this guy had zero sense of urgency for me to get to a tire shop and get it fixed. He let me drive out of there and potentially drive into a dangerous situation for myself, my daughter, or any other motorist on the road. Lastly, if they broke it and I’m 99% sure they did- just say so! I got the vibe that they were acting weird and I was not happy my light was still on when that’s a service offered with the oil change. I will never return to this location ever again, based on principle. Patrick smiled in my face and waved me off, and it could have been a much worse situation if I weren’t observant and had common sense. If I could give them 0 stars, or negative five stars I would. They wasted an additional hour of my afternoon and the money I was out to fix the damage they had done. Completely unacceptable.