Oil Change Gemini

Quick service, minimal attempt at upsell

Quick service, minimal attempt at upsell

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Fast, friendly service. No pressure on buying extra things.

Fast, friendly service. No pressure on buying extra things.

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Pleasant and knowledgable staff

Pleasant and knowledgable staff

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Friendly service and knowledgeable staff.

Friendly service and knowledgeable staff.

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He explained everything but also showed me the items that needed to be replaced. I liked that. Thanks

He explained everything but also showed me the items that needed to be replaced. I liked that. Thanks

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I was satisfied with my experience like I usually am . Just becareful of what they are saying to each other while working cust ...

I was satisfied with my experience like I usually am . Just becareful of what they are saying to each other while working customers can hear

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The staff was very professional and explained everything. They moved quickly and effeciantly.

The staff was very professional and explained everything. They moved quickly and effeciantly.

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3 bays full, everyone was doing something, to keep the flow goingGood crew

3 bays full, everyone was doing something, to keep the flow goingGood crew

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I like Valvoline oil change

I like Valvoline oil change

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The reason I always come back to Valvoline, is and always has been the staff. They are always friendly, courteous and fun. Thi ...

The reason I always come back to Valvoline, is and always has been the staff. They are always friendly, courteous and fun. This particular visit was no exception.

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Very Quick and efficientPolite and very great at what they doWorked as a team and knew their job

Very Quick and efficientPolite and very great at what they doWorked as a team and knew their job

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Quick and easy, friendly staff

Quick and easy, friendly staff

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The staff was great they explained everything to me In detail and it didn’t take long at all . Thank you!!!!!!!!

The staff was great they explained everything to me In detail and it didn’t take long at all . Thank you!!!!!!!!

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Quick, efficient service.

Quick, efficient service.

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$100 for an oil change!?!?Never again!

$100 for an oil change!?!?Never again!

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Excellent service, excellent professional staff!

Excellent service, excellent professional staff!

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Great staff, quick service!

Great staff, quick service!

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I received prompt friendly service. I like when they show me the filters and dipstick. I appreciate the checking of all other fl ...

I received prompt friendly service. I like when they show me the filters and dipstick. I appreciate the checking of all other fluids and the air in my tires.

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Quick clean and friendly

Quick clean and friendly

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The manager was a very kind and professional man. I think his salary should be trippled. Promote him to overlord

The manager was a very kind and professional man. I think his salary should be trippled. Promote him to overlord

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I would have preferred a more affordable oil change but the speed was great!

I would have preferred a more affordable oil change but the speed was great!

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Great, fast service. Everyone was pleasant and knowledgeable.

Great, fast service. Everyone was pleasant and knowledgeable.

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How kind and courteous the staff was. Everyone was super friendly and ready to help. I was very satisfied with the service

How kind and courteous the staff was. Everyone was super friendly and ready to help. I was very satisfied with the service

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Everyone is always super friendly when I stop in for my oil change... takes 5-10 minutes. quick and easy. THANKS VALVOLINE!!

Everyone is always super friendly when I stop in for my oil change... takes 5-10 minutes. quick and easy. THANKS VALVOLINE!!

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This is the 3rd time I’ve been to this location. All 3 times I have been very happy with the service and friendly staff. Just to ...

This is the 3rd time I’ve been to this location. All 3 times I have been very happy with the service and friendly staff. Just told my husband he should start bringing his car to this location too.

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Great staff

Great staff

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the staff was great, it less than 20 minutes, could not have gone better

the staff was great, it less than 20 minutes, could not have gone better

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The guys at this location are always so friendly and happy. You can tell they are having fun and enjoy their jobs. They are prof ...

The guys at this location are always so friendly and happy. You can tell they are having fun and enjoy their jobs. They are professional and still fun. All of my friends go here too and say the same thing about this location!

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We were highly satisfied because of the service and that we didn't have to wait.

We were highly satisfied because of the service and that we didn't have to wait.

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Had to wait a little bit because there were cars ahead of me. But I did see I could get an app to view wait times, so I might ge ...

Had to wait a little bit because there were cars ahead of me. But I did see I could get an app to view wait times, so I might get that in the future.

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I didn't like having to wait in the car. I wanted to be able to leave and come back.

I didn't like having to wait in the car. I wanted to be able to leave and come back.

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Everyone knew their job and maintenance went smoothly.

Everyone knew their job and maintenance went smoothly.

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Always treated with respect and the staff is very friendly

Always treated with respect and the staff is very friendly

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Was not pressured to buy more products. Was offered ways to save money when requested. Very friendly. Quick service.

Was not pressured to buy more products. Was offered ways to save money when requested. Very friendly. Quick service.

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Great service!

Great service!

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customer service was great. Fast and easy.

customer service was great. Fast and easy.

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Great customer service

Great customer service

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Friendliness of staff and efficiency of service

Friendliness of staff and efficiency of service

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Super nice and very knowledgeable about the task at hand. Performed flawlessly, safely, and efficiently. Awesome crew at this lo ...

Super nice and very knowledgeable about the task at hand. Performed flawlessly, safely, and efficiently. Awesome crew at this location.

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Quick & efficient

Quick & efficient

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I was very please with the service I received. Sam Jones did an excellent job at explaining all of the services and in recommend ...

I was very please with the service I received. Sam Jones did an excellent job at explaining all of the services and in recommending the synthetic oil service. The crew worked very well as a team and one of the team members pointed out to Sam that I had a screw in one tire that I was not aware of. I was impressed by their teamwork. I don't know if a manager was present, but I would say that they managed themselves very well.

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quick, efficient, professional, cordial

quick, efficient, professional, cordial

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I have so many emails with different coupons from Valvoline that it makes it hard to know if I received the best deal available. ...

I have so many emails with different coupons from Valvoline that it makes it hard to know if I received the best deal available. I’d like to know I paid the lowest fair price possible without sorting through various emails from my service provider to fact check

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No hassle...the guys were great.

No hassle...the guys were great.

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This was my first time at a Valvoline and I was blown away. I went to the Valvoline on Gemini place in Columbus and was greeted ...

This was my first time at a Valvoline and I was blown away. I went to the Valvoline on Gemini place in Columbus and was greeted by Franklin, the manager, who was so professional and kind. He checked me in, asked about my air filters (which were good) and showed me my oil options. Brandon and Xavier worked on the car and they were both incredibly preofessional and did their job so well. I absolutely raved about this oil change to my husband. Just the fact that the manager was out there in the heat working, when it wasn't even busy, impressed me so much! I've had some bad experiences with oil changes and car service in general. This was absolutely magnificent. I'll be going back there every time.

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We go out of our way to visit this Valvoline because of the staff. Very, very friendly, and they do a great job.

We go out of our way to visit this Valvoline because of the staff. Very, very friendly, and they do a great job.

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Service was prompt. Employees were charismatic. 10/10 experience.

Service was prompt. Employees were charismatic. 10/10 experience.

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Everyone was very friendly.

Everyone was very friendly.

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Well, it was the best visit ever! It seems like the knowledge of everyone there was better, like running my engine for 2 minute ...

Well, it was the best visit ever! It seems like the knowledge of everyone there was better, like running my engine for 2 minutes on my brand/engine, and knowing how to reset the oil life on the dashboard computer.I don't normally go to this Valvoline. There is another one closer to my house, but they were out of synthetic. They were careful to let me know to go to the Valvoline because they knew they had some synthetic oil. All the people welcomed me at both places.

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Everyone working was very courteous and professional, the service was done in a timely manner. I was very satisfied.

Everyone working was very courteous and professional, the service was done in a timely manner. I was very satisfied.

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I thought that the employees were rude and I could hear them talking badly about other people. Tried to upsell 5 times.

I thought that the employees were rude and I could hear them talking badly about other people. Tried to upsell 5 times.

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To me highly satisfied means above and beyond. There was not anything spectacular that took place that would make me “highly” s ...

To me highly satisfied means above and beyond. There was not anything spectacular that took place that would make me “highly” satisfied.

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Friendly and courteous staff. Done quickly and answered questions I had. No pressure to sell more to me than I need. Which is wh ...

Friendly and courteous staff. Done quickly and answered questions I had. No pressure to sell more to me than I need. Which is why I keep coming back.

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Quick and informed

Quick and informed

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The truck is a 2017 Tundra. The staff did not know how much oil the truck required. I had to look it up for them. They did not k ...

The truck is a 2017 Tundra. The staff did not know how much oil the truck required. I had to look it up for them. They did not know what filter to use. This is really scary when you trust people to work on a 50k dollar vehicle but they have no idea what is going on. It seems like the shop students in a high school would have for knowledge. When your job is to change oil you should not have to ask the customer how much oil the vehicle requires. You should not ask the customer the type of filter and you should definitely not be handing the filter around to multiple employees asking each other if it is installed correctly. Then say oh, that will be 124.00.

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The service was fast and efficient. It is a good value for the money and time it saves,

The service was fast and efficient. It is a good value for the money and time it saves,

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FastCorrect Complete Reasonably priced

FastCorrect Complete Reasonably priced

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I have been going there ever since I purchased car and they were wonderful ! So why go anywhere else.

I have been going there ever since I purchased car and they were wonderful ! So why go anywhere else.

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Super quick service & friendly knowledgeable staff!

Super quick service & friendly knowledgeable staff!

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They were great

They were great

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Time of day was great for not having to wait. Staff was great and prompt.

Time of day was great for not having to wait. Staff was great and prompt.

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Great staff, very knowledgeable and extremely customer centric..

Great staff, very knowledgeable and extremely customer centric..

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I had an appointment at an car shop down the road. When I arrived they did not own up to the appointment and I had to go somepla ...

I had an appointment at an car shop down the road. When I arrived they did not own up to the appointment and I had to go someplace else, I chose Valvoline. They were able to give me a coupon to help with the more expensive oil change price. My car was sitting while I was away at college, turns out I made some friends while I was gone. When the service members went to check my cabin air filter, I found out I had a nest and mice that made a home. The service members did not need to help me rid the debris but they were very helpful in doing so. I am proud to say I will be recommending Valvoline and be a long time customer!

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Great service, quick, professional staff... Also they replaced a broken windshield wiper, that I had bought there a few months a ...

Great service, quick, professional staff... Also they replaced a broken windshield wiper, that I had bought there a few months ago, for free. I really appreciated that.

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Excellent service, fast and courteous personnel

Excellent service, fast and courteous personnel

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The manager and his staff are always friendly and remember my name. I feel I can trust him to give me the best service

The manager and his staff are always friendly and remember my name. I feel I can trust him to give me the best service

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The staff went above and beyond. Excellent service — thank you!

The staff went above and beyond. Excellent service — thank you!

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Good service

Good service

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This was first time my husband went with me. He always uses his car dealer to service his car. Hard man to impress but he was ...

This was first time my husband went with me. He always uses his car dealer to service his car. Hard man to impress but he was most of all impressed with the speed of service. But the great attitude & courteous attitude of people waiting on us really shocked him! He had suggested to me that we drive 2 cars so We could save time by dropping off my car for service. He was shocked at the whole event! He might even change his mind at sending his car to his dealer in the future. It also impressed his that I had a coupon in a recent email too apply to out visit! Keep up the good work! His only complaint was the cute girl in your ad was not working while we were there!

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Overall professionalism and friendly staff

Overall professionalism and friendly staff

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Came in for a routine oil change. Associate started service immediately and explained what was on the screen as service was bein ...

Came in for a routine oil change. Associate started service immediately and explained what was on the screen as service was being done. Another associate came over just before checkout and asked if I wanted transmission flush as routine scheduled maintenance. The associate was not terribly confident in his delivery or prepared for questions about the service. I ended up passing on the service recommendation. Had the associate been more confident in the need for service, knowledgable about service he was providing, and came over while oil change was being done and not after everything was completed, I would have likely gone through with the service.

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Everyone was very courteous and professional. The job was done in a timely manner. I was very satisfied.

Everyone was very courteous and professional. The job was done in a timely manner. I was very satisfied.

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As a repeat customer I would think over time that I would receive better coupons than just $10 off, but that’s the best offer I ...

As a repeat customer I would think over time that I would receive better coupons than just $10 off, but that’s the best offer I ever get.

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I was not allowed to look around what the services being done in my car. chance was there to see through camera though. if i was ...

I was not allowed to look around what the services being done in my car. chance was there to see through camera though. if i was allowed to step out of my car and check what was happening, i would have been very satisfied , however this transparency is highly impressive for me comparing with other oil change services done outside in the past. Thank you

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Service was quick and efficient, all bays were full and I felt they did a great job of ensuring all customers were taken care of ...

Service was quick and efficient, all bays were full and I felt they did a great job of ensuring all customers were taken care of. Good team work as they all worked together well.

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I depend and count on quick quality service which I have received during every visit. Brandon especially has great customer ser ...

I depend and count on quick quality service which I have received during every visit. Brandon especially has great customer service, he's very courteous, concise, patient and provides prompt service. I appreciate his professionalism.

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Fast, easy and great service

Fast, easy and great service

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Great friendly staff. Erin and her crew always work quickly and do not try to over sell.

Great friendly staff. Erin and her crew always work quickly and do not try to over sell.

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Very quick, friendly service.

Very quick, friendly service.

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Friendly people

Friendly people

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It just took a little longer than expected. My service was done but I had to sit and wait to be cashed out.

It just took a little longer than expected. My service was done but I had to sit and wait to be cashed out.

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The crew were extremely helpful, knowledgeable, and pleasant. Probably the best service I have ever received from a “fast” oil c ...

The crew were extremely helpful, knowledgeable, and pleasant. Probably the best service I have ever received from a “fast” oil change service. They also didn’t make me feel like a nicampoop when I didn’t know things. I appreciated that they were kind and funny.

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They were very friendly. I didn't feel any pressure. Was in and out very quickly.

They were very friendly. I didn't feel any pressure. Was in and out very quickly.

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Service was quick and friendly just as I was hoping. Did not spend more than what I was expecting.

Service was quick and friendly just as I was hoping. Did not spend more than what I was expecting.

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Customer service is extrodiary professional always

Customer service is extrodiary professional always

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I come into the station frequently for air in my tires and fluid top offs and the staff is always great!! You have a great crew ...

I come into the station frequently for air in my tires and fluid top offs and the staff is always great!! You have a great crew of workers, they take good care of me and makes me keep coming back for all your cars services! THANKS

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Quick and easy.

Quick and easy.

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I guess I probably view satisfied as a good thing. but I went to get an oil change and I got an oil change.

I guess I probably view satisfied as a good thing. but I went to get an oil change and I got an oil change.

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Staff is so wonderful here!

Staff is so wonderful here!

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I am highly satisfied I just hit the wrong button

I am highly satisfied I just hit the wrong button

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They did not reset my oil indicator in my car. I just had to look it up so that it didnt continue to tell me I needed it changed ...

They did not reset my oil indicator in my car. I just had to look it up so that it didnt continue to tell me I needed it changed. Not a huge deal

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Majority of places charge $50-55 i was charged $95 and was shocked for my first timeAt valvoline to be charged that much

Majority of places charge $50-55 i was charged $95 and was shocked for my first timeAt valvoline to be charged that much

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It was quick and I didn't have to wait at all!

It was quick and I didn't have to wait at all!

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always friendly. very efficient

always friendly. very efficient

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Noah, who was the person helping me, was very courteous and has a very calming demeanor. He was helpful in explaining services a ...

Noah, who was the person helping me, was very courteous and has a very calming demeanor. He was helpful in explaining services and costs!

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Efficient and knowledgable. Done very quickly.

Efficient and knowledgable. Done very quickly.

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They were very honest and respectful.

They were very honest and respectful.

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Great staff at this location. So impressed

Great staff at this location. So impressed

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One I don't drive my car much and have little experience on my car. I'm a simi-druck driver. You have the no how to help.

One I don't drive my car much and have little experience on my car. I'm a simi-druck driver. You have the no how to help.

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The service was great and the employees were fast and efficient .

The service was great and the employees were fast and efficient .

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In the past, I went to a different Valvoline and the guys kept trying to push me to buy a ton of stuff my car didn’t need and li ...

In the past, I went to a different Valvoline and the guys kept trying to push me to buy a ton of stuff my car didn’t need and lied to me about my air filter. I swore I’d never use valvoline again and then really wanted to get my car in before the weather got bad and the girl I had wasn’t pushy at all and was very nice and professional. It completely changed my outlook on this company.

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Service was quick, easy, and affordable. They even replaced my driver side headlight. We enjoy coming here, and staying in the c ...

Service was quick, easy, and affordable. They even replaced my driver side headlight. We enjoy coming here, and staying in the car with our little one.

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Manager and staff were friendly, expert, no pressure, efficient, that contributed to my Highly Satisfied rating.

Manager and staff were friendly, expert, no pressure, efficient, that contributed to my Highly Satisfied rating.

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Friendly staff and gave fair discounts

Friendly staff and gave fair discounts

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The staff was so efficient and friendly.

The staff was so efficient and friendly.

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Thought the $42.99 was a little bit high just for conventional oil change, even tho I had a $7 coupon, I was not told my vehicle ...

Thought the $42.99 was a little bit high just for conventional oil change, even tho I had a $7 coupon, I was not told my vehicle needed an extra quart bringing cost up another $4.99, until I received receipt and noticed the extra quart charge of $4.99.......but the $7 coupon ate some cost

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The service tech explained all that was happening clearly. The under hood check was very thorough!

The service tech explained all that was happening clearly. The under hood check was very thorough!

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I don't give 100%. They did a wonderful job!

I don't give 100%. They did a wonderful job!

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Overall professionalism and quick service

Overall professionalism and quick service

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fast service friendly staff

fast service friendly staff

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Everyone was very professional and friendly

Everyone was very professional and friendly

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Quick easy trip with great coupon savings. Staff is always friendly and polite. The staff member who served me seemed new, follo ...

Quick easy trip with great coupon savings. Staff is always friendly and polite. The staff member who served me seemed new, following a script, which offered me an additional service that was not actually available (rear differential). That being said, he was still very polite and apologetic.

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friendly courteous staff

friendly courteous staff

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Prompt service was given with no additional wait time.

Prompt service was given with no additional wait time.

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Price, for the same service, was excessively more than other oil change companies. Staff was not transparent about pricing. Staf ...

Price, for the same service, was excessively more than other oil change companies. Staff was not transparent about pricing. Staff (or company policy) was deceptive about the mileage for synthetic oil (said come back in 3,000. When asked, confirmed it’s good for 5,000). Will not be returning to valvoline.

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I was told I would recieve $25 off a service and I didn’t. When I questioned it he didn’t have an answer and brushed it off. The ...

I was told I would recieve $25 off a service and I didn’t. When I questioned it he didn’t have an answer and brushed it off. The service was already performed so I wasn’t going to argue it. I won’t be back though.

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All the representatives at the location were great, informative, and courteous.

All the representatives at the location were great, informative, and courteous.

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The service was quick and very reasonably priced with a coupon.

The service was quick and very reasonably priced with a coupon.

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Did not ask to check my signals or brake lights

Did not ask to check my signals or brake lights

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First and foremost I always enjoy how quickly, prompt the services are conducted. I’m always treated with respect and that shoul ...

First and foremost I always enjoy how quickly, prompt the services are conducted. I’m always treated with respect and that should be recognized. I stopped in for an oil change and had a $10 discount. I was going to get the $19.99 special for conventional oil with a quart of Lucas oil to supplement one quart of oil. I decided to get synthetic and didn’t figure it would be too much more. Nearing the completion the technician said, “Your total will be $89 dollars.” I asked if that included the $10 discount. He applied and the total was $86. What? I only wanted an oil change and did not figure that synthetic, tax, would bring me to $86. If I’m wrong on what I should’ve been charged I’ll know next time and won’t have to leave negative remarks towards employees who demonstrate professionalism. Other than this price I’m always satisfied with Valvoline Instant Service, thank you.

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The young man was very help full got in for my oil change and got me out

The young man was very help full got in for my oil change and got me out

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Very curious and friendly

Very curious and friendly

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That is fine

That is fine

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They were very professional and quick.

They were very professional and quick.

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Quick and easy. Good price. Friendly staff!

Quick and easy. Good price. Friendly staff!

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They always do a great job. They weren’t as upbeat/friendly as they normally are but everyone can have a bad day.

They always do a great job. They weren’t as upbeat/friendly as they normally are but everyone can have a bad day.

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Very prompt service.

Very prompt service.

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The rates you guys charge for cabin and air filters is alarming. I just changed my air filter weeks before getting my oil chang ...

The rates you guys charge for cabin and air filters is alarming. I just changed my air filter weeks before getting my oil changed and the guy tried to explain to me how clogged he was when it was clearly new with barely any syst in it let alone bring clogged

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While I have utilized services at this location previously, this was the first experience my wife has had taken her vehicle. Sh ...

While I have utilized services at this location previously, this was the first experience my wife has had taken her vehicle. She communicated she was very pleased and in turn that gave me an even greater appreciation for the services provided and more specifically the staff at this location! I prepared my wife with what to expect and conveyed to her my high degree of satisfaction. The staff exceeded her expectations.

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Brandon was great and very informative. We arrived a few minutes before they closed because we mistakenly thought they closed an ...

Brandon was great and very informative. We arrived a few minutes before they closed because we mistakenly thought they closed an hour later, but he was still very helpful and patient. We were very satisfied with our experience!

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The staff was great. No wait. Pulled right in. I wanted my battery checked but they said their battery tester was not working. I ...

The staff was great. No wait. Pulled right in. I wanted my battery checked but they said their battery tester was not working. I purchased a battery anyway but a facility like this should have more than one battery tester. The testers are not expensive. They could have gone to an auto parts store and purchased one in a few minutes or had one delivered to them. Don’t get me wrong I’m still highly satisfied but there is room for improvement. They did give me $20 off the battery I purchased for not having the tester. My battery was showing signs of going bad.

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Because I was satisfied.

Because I was satisfied.

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Convenience to my home

Convenience to my home

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Very knowledgeable staff that focused on the needs of my vehicle offering additional savings if I opted to purchase the service ...

Very knowledgeable staff that focused on the needs of my vehicle offering additional savings if I opted to purchase the service but applying no pressure if I didn’t. Thank you for the excellent service!

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ALL SPEAK ENGLISH,WELL GROOMED, ALL SMILING WHILE WORKING WITH ME. NICE SEEING YOUNG WOMEN WORKING THERE WITH MEN.

ALL SPEAK ENGLISH,WELL GROOMED, ALL SMILING WHILE WORKING WITH ME. NICE SEEING YOUNG WOMEN WORKING THERE WITH MEN.

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Too much hard sell. I just wanted an oil change...that's it!

Too much hard sell. I just wanted an oil change...that's it!

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Quick and painless, Crew did a good job - pleasantly uneventful

Quick and painless, Crew did a good job - pleasantly uneventful

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They worked very hard to replace my headlight bulb, a famously difficult task in a Subaru.

They worked very hard to replace my headlight bulb, a famously difficult task in a Subaru.

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The staff were really friendly and helped me figure out all the routine maintenance my car needed. My only complaint is that as ...

The staff were really friendly and helped me figure out all the routine maintenance my car needed. My only complaint is that as soon as I left my low tire pressure light came on and they had just adjusted them.

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Once I was greeted and pulled into the service door I was amazed how the staff made me feel. Great job and I will be back.

Once I was greeted and pulled into the service door I was amazed how the staff made me feel. Great job and I will be back.

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I was at Valvoline for about an hour just to get an oil change. It was a Saturday so it was busy. I will not be coming on a Satu ...

I was at Valvoline for about an hour just to get an oil change. It was a Saturday so it was busy. I will not be coming on a Saturday again. The full synthetic oil change is ridiculously expensive. I had a coupon and it was still almost $90. We will be getting our oil changed when we visit my mother in law in Youngstown next time. We can get it done for $50 there.

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They were friendly fast and no pressure to buy more expensive wiper blades

They were friendly fast and no pressure to buy more expensive wiper blades

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It was quick and luckly no waiting time

It was quick and luckly no waiting time

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They got me in and out relatively quick

They got me in and out relatively quick

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Timeliness courtious

Timeliness courtious

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Friendly, knowledgeable staff. Quick service.

Friendly, knowledgeable staff. Quick service.

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Was very impressed with the young lady who greeted and mAnaged my visit.

Was very impressed with the young lady who greeted and mAnaged my visit.

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I had my baby and my toddler with me, and the staff was extremely helpful, offering to carry anything I needed into the waiting ...

I had my baby and my toddler with me, and the staff was extremely helpful, offering to carry anything I needed into the waiting room. While I waited there to feed my baby, they were very helpful and taking care of the bill, and pulling my car around for me. They made the process very easy, and enjoyable. I greatly appreciate the additional help they provided me!

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Great customer service representative. Whole staff seemed experienced, quick and thorough.

Great customer service representative. Whole staff seemed experienced, quick and thorough.

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Excellent service

Excellent service

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The cost

The cost

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Faster service, clear communication satisfied with the price after applying coupon.

Faster service, clear communication satisfied with the price after applying coupon.

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High price

High price

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In general, the CSA/CSR Denelle essentially greeted me, ran through the light check and asked me if I was staying with the same ...

In general, the CSA/CSR Denelle essentially greeted me, ran through the light check and asked me if I was staying with the same oil then proceeded to just kinda disappear. I was eventually shown my air filter and again she was gone. I wasn't told of any services I had due or that might be coming up. My tires were set at different pressures than was called out at the beginning of the service. I am a little confused as to why my battery wasn't checked and it was never explained to me. I'm not sure if its just policy but she decided to just email me my invoiced and not ask if I wanted a paper copy. If that is how it works, then disregard. In terms of getting an oil change, it was done quickly and efficiently as I was in and out pretty quickly. The customer service aspect of the visit was definitely the low point and I choose this one over several closer to me because I have had the best experiences here but it was just a rather lack luster visit overall.

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Quick courteous and knowledgable

Quick courteous and knowledgable

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fair price, quick service

fair price, quick service

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No pressure got in and got out.

No pressure got in and got out.

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Friendly, Quick Service

Friendly, Quick Service

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My oil change was done in a timely and efficient manner. Staff was great as well, very friendly. Answering all my questions . Wi ...

My oil change was done in a timely and efficient manner. Staff was great as well, very friendly. Answering all my questions . Will definitely be back.

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I like being able to stop in at my convenience and the employees are nice and friendly

I like being able to stop in at my convenience and the employees are nice and friendly

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excellent staff and speed

excellent staff and speed

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Nate did a great job. Didn’t pressure me, even helped with a filter change that I had already purchased. Looked up transfer ca ...

Nate did a great job. Didn’t pressure me, even helped with a filter change that I had already purchased. Looked up transfer case oil that I needed and told me it was manufacturer only. Thanks for not changing withthe valvoline fluid instead. Will be back because of him.

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Very courteous and professional. everything was done in a timely manner.

Very courteous and professional. everything was done in a timely manner.

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I’ve used other Valvoline locations but this one is easily my favorite! Each time I’ve been here the staff is friendly, efficien ...

I’ve used other Valvoline locations but this one is easily my favorite! Each time I’ve been here the staff is friendly, efficient, and helpful. I can’t say enough about this location!

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Quick, friendly service. Will definitely go to this location every time!

Quick, friendly service. Will definitely go to this location every time!

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The reps were professional, courteous and thoroughz

The reps were professional, courteous and thoroughz

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The staff was great!

The staff was great!

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In and out quickly.

In and out quickly.

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QUICK SERVICE

QUICK SERVICE

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No pressure to purchase anything or make an upgrade to my service. Reassured me the wiper blades I asked to purchase had a 3 mon ...

No pressure to purchase anything or make an upgrade to my service. Reassured me the wiper blades I asked to purchase had a 3 month warranty. I love that the service is fast and I can just stay in my car.

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they said the time it would take and they were right on target

they said the time it would take and they were right on target

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The customer service was outstanding. Extremely friendly, jovial, and trustworthy. They all seemed to get along with each other. ...

The customer service was outstanding. Extremely friendly, jovial, and trustworthy. They all seemed to get along with each other. It was a great experience.

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The staff was very courteous and made me feel welcome. They also listened to my concerns.

The staff was very courteous and made me feel welcome. They also listened to my concerns.

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The staff was very nice professional,presice and quick I’ve gone there before and I love the service thank you!!!!!!!!!!

The staff was very nice professional,presice and quick I’ve gone there before and I love the service thank you!!!!!!!!!!

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The timeliness of the service was excellent. Everyone seemed to be very knowledgeable of the name and model of the car.

The timeliness of the service was excellent. Everyone seemed to be very knowledgeable of the name and model of the car.

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The staff was pleasant and seemed knowledgeable, and very efficient. However, the price was about $30 higher than a dealership, ...

The staff was pleasant and seemed knowledgeable, and very efficient. However, the price was about $30 higher than a dealership, which is completely unacceptable.

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They were very friendly, communication was key. And explained to me everything that was happening.

They were very friendly, communication was key. And explained to me everything that was happening.

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Great workers and quick service

Great workers and quick service

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It was in and out. The best!!

It was in and out. The best!!

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Fast and friendly. Bottom line.

Fast and friendly. Bottom line.

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The service took an hour.

The service took an hour.

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I didn't have my coupon with me since I was a repeat customer and they knew who I was based on information on the computer they ...

I didn't have my coupon with me since I was a repeat customer and they knew who I was based on information on the computer they could have offered a coupon

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This specific location has reflected the highest professional experience for Valvoline as a company. I love my car and they tak ...

This specific location has reflected the highest professional experience for Valvoline as a company. I love my car and they take very good care of it and me. Thank you

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Manager Nate took the time to remove my glove compartment to replace a cabin air filter. He was the first person willing to do t ...

Manager Nate took the time to remove my glove compartment to replace a cabin air filter. He was the first person willing to do that since I owned the car.

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Everyone was courteous and efficient.

Everyone was courteous and efficient.

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The service was very friendly and personable. I told them I was planning on taking my car on a road trip and the technician told ...

The service was very friendly and personable. I told them I was planning on taking my car on a road trip and the technician told me that he had been where I'm going. He was friendly.

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Ataff was thorough and efficient. I have a rare care and they lookednup specs and performed the oil change perfectly.

Ataff was thorough and efficient. I have a rare care and they lookednup specs and performed the oil change perfectly.

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Fast and friendly service.

Fast and friendly service.

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Every employee was friendly and extremely polite and the work was done quickly. I was very impressed with the "extra" steps such ...

Every employee was friendly and extremely polite and the work was done quickly. I was very impressed with the "extra" steps such as checking my tire pressure, lights etc. I didn't expect that! The only issue I had was minor: the work space, by nature, is very loud and it is difficult to hear what the mechanic is saying/explaining, but I appreciate everyone's patience w/me every time I had to say "excuse me?" or "what was that?"! Very, very pleased with the experience and everyone seemed to enjoy working together!

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Very knowledgeable and courteous

Very knowledgeable and courteous

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Great service & quick

Great service & quick

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pleasant employees, ease of service, convenience

pleasant employees, ease of service, convenience

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pulled right in. quick service

pulled right in. quick service

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I was highly satisfied with my experience. all the employees were very professional and helpful. will definitely be coming back ...

I was highly satisfied with my experience. all the employees were very professional and helpful. will definitely be coming back for my next oil change

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Staff is always great and friendly when I come in! No high pressure sale, just great service...l do appreciate them reminding me ...

Staff is always great and friendly when I come in! No high pressure sale, just great service...l do appreciate them reminding me of service needed.

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I felt the service time for the vehicle I was waiting on and for my vehicle was a bit longer than it should have been. Not a big ...

I felt the service time for the vehicle I was waiting on and for my vehicle was a bit longer than it should have been. Not a big problem though

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Great customer service

Great customer service

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It was much quicker than I expected. I was invited to pull in, right away. They were friendly. The guy ringing things up and ask ...

It was much quicker than I expected. I was invited to pull in, right away. They were friendly. The guy ringing things up and asking questions showed me how to turn off my change oil buzzer in Jeep Wrangler, in case I need to know how to do it myself. I appreciated that.

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Knowledgeable friendly staff helped me with decisions about the services I needed.

Knowledgeable friendly staff helped me with decisions about the services I needed.

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The efficiency, transparency, and courteousness of the Valvoline Instant Oil Change team was exceptional. This is my forth time ...

The efficiency, transparency, and courteousness of the Valvoline Instant Oil Change team was exceptional. This is my forth time to this location and their consistacy to the above values are obvious.

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Price was considerably higher than anticipated and much higher than other places to get an oil change

Price was considerably higher than anticipated and much higher than other places to get an oil change

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I did not have to wait too long to go into the service area, and I had someone come up to me and greet me and ask what I needed ...

I did not have to wait too long to go into the service area, and I had someone come up to me and greet me and ask what I needed done they told me to move to a different line that would be a little bit faster than the one I was in and everyone was very friendly and polite.

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No wait, quick service

No wait, quick service

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Staff was awesome, and the lady, assistant manager I believe, was outstanding and informative throughout the whole process. Fel ...

Staff was awesome, and the lady, assistant manager I believe, was outstanding and informative throughout the whole process. Felt truly informed and taken care ofA+++++

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The wait was a little long. I was also to get a $10 discount on the air filter and did not get it.

The wait was a little long. I was also to get a $10 discount on the air filter and did not get it.

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I very much appreciate the convenience and speed at which I will change took place. Unfortunately the cost was quite a bit more ...

I very much appreciate the convenience and speed at which I will change took place. Unfortunately the cost was quite a bit more than I would normally pay. At this point I was only paying for the convenience of a quick oil change because I needed one. Normally I would plan ahead and schedule something at a more affordable place. I will say that it was very convenient to get my oil changed and air filter changed within 15 minutes.

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I am a deaf customer. They were very nice and patience. I would go back again for their service.

I am a deaf customer. They were very nice and patience. I would go back again for their service.

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Overall quick service and ease if having the service completed.

Overall quick service and ease if having the service completed.

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Fast, easy and convenient

Fast, easy and convenient

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The staff members that I interacted with were professional and very friendly. They seemed to work very well as a team and appear ...

The staff members that I interacted with were professional and very friendly. They seemed to work very well as a team and appeared to enjoy what they were doing. Service was great and completed very timely. Just overall a good experience.

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Staff was excellent - friendly, professional, helpful, knowledgeable. Bays were clean and safe. Great job. Comparably priced.

Staff was excellent - friendly, professional, helpful, knowledgeable. Bays were clean and safe. Great job. Comparably priced.

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Great customer service, well trained staff. Very polite.

Great customer service, well trained staff. Very polite.

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Courteous and professionalism was top-notch. However prices were not clearly defined to me unless I asked “how much“. Also my v ...

Courteous and professionalism was top-notch. However prices were not clearly defined to me unless I asked “how much“. Also my vehicle is only four months old and I felt like a new air filter was overkill though I accepted their recommendation. Personally I think You would recommend an air filter change if it was only one month old.

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The staff were all extremely friendly and professional. They were quick and efficient the way they went about servicing my vehic ...

The staff were all extremely friendly and professional. They were quick and efficient the way they went about servicing my vehicle, but I never felt they were rushing or cutting corners. I felt 100% confident I was getting great service, but at the same time, the time I waited was kept to a minimum.

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The guy in the pit struggled to get my skid plate off. I also overheard a conversation where he didn’t know the difference betwe ...

The guy in the pit struggled to get my skid plate off. I also overheard a conversation where he didn’t know the difference between a breaker bar and a torque wrench. Finally, a guy up top asked for a half inch drive and had to tell the guy that it was, “just like a 3/8 drive, only bigger.” That made me laugh but his lack of knowledge was sad at the same time.

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Service was always fast and precise

Service was always fast and precise

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Your staff is awesome..I take all 5 of my vehicles here and get top notch service every time

Your staff is awesome..I take all 5 of my vehicles here and get top notch service every time

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They had records that told them what I use and worked at a good pace.

They had records that told them what I use and worked at a good pace.

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The service was quick, polite, and professional. I think the prices have gotten too high.

The service was quick, polite, and professional. I think the prices have gotten too high.

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Staff tried to sell additional services even after I declined.

Staff tried to sell additional services even after I declined.

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It was quick and easy!

It was quick and easy!

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When they changed my cabin filter, they forgot to put a finish plastic piece back on my glovebox. I found it on my floor the nex ...

When they changed my cabin filter, they forgot to put a finish plastic piece back on my glovebox. I found it on my floor the next day. My husband placed it back on.

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Staff was friendly and professional

Staff was friendly and professional

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Quick, competent, friendly.

Quick, competent, friendly.

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Pricing is my only “concern” an oil change and a headlight bulb was over $100.00 even for full synthetic this is a high price.

Pricing is my only “concern” an oil change and a headlight bulb was over $100.00 even for full synthetic this is a high price.

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Nathan did a great job.

Nathan did a great job.

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As always, the service agents are always nice

As always, the service agents are always nice

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Excellent service and staff. I come often. But the rates are rather steep. I come for the quick service and the employees. Plus ...

Excellent service and staff. I come often. But the rates are rather steep. I come for the quick service and the employees. Plus I didn't receive any coupons so the rate was very expensive for my full syn oil change. Groupon has cheaper offers.

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Not my usual location, and was happy to find courteous staff, who were clearly having fun while they did their work very well. V ...

Not my usual location, and was happy to find courteous staff, who were clearly having fun while they did their work very well. Very positive experience.

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I had a coupon that wasn’t applied to the final price of my visit.

I had a coupon that wasn’t applied to the final price of my visit.

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This shop is the best! Helpful, courteous and efficient!!!

This shop is the best! Helpful, courteous and efficient!!!

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Very friendly and professional employees. Did not feel pressured to add additional products or services.

Very friendly and professional employees. Did not feel pressured to add additional products or services.

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Quick, stay in my car. And professional service

Quick, stay in my car. And professional service

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Having just bought this Mini Cooper I had never taken it for an oil change and I wasn’t sure they had what it needed . They had ...

Having just bought this Mini Cooper I had never taken it for an oil change and I wasn’t sure they had what it needed . They had everything and were very knowledgeable. I’ll be back

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The staff was friendly and very efficient. I appreciate they value my time and do not spend a bunch of time trying to up sell me ...

The staff was friendly and very efficient. I appreciate they value my time and do not spend a bunch of time trying to up sell me products.

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You do what I want

You do what I want

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Quick, professional, ease of use

Quick, professional, ease of use

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The service was awesome. They were professional, experienced and I will certainly be going back.

The service was awesome. They were professional, experienced and I will certainly be going back.

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Everyone was very friendly and they did not push me to buy things I did not need. The gave me a discount when I asked for it to ...

Everyone was very friendly and they did not push me to buy things I did not need. The gave me a discount when I asked for it to get a tire rotation with my service

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Staff friendliness and not pushy.

Staff friendliness and not pushy.

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Quick service, knowledgeable and friendly staff.

Quick service, knowledgeable and friendly staff.

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It was busy and the staff took care of every customer promptly and courteously.

It was busy and the staff took care of every customer promptly and courteously.

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Fast, courteous and efficient.

Fast, courteous and efficient.

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Quick, quality service.

Quick, quality service.

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The service was fast and friendly.

The service was fast and friendly.

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The guys in the shop were extremely friendly and knowledgeable.

The guys in the shop were extremely friendly and knowledgeable.

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Very nice and professional man took care of my car.

Very nice and professional man took care of my car.

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The blend is too expensive

The blend is too expensive

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Quick fast and efficient

Quick fast and efficient

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satisfied with the customer service. Pricing a little high for basic oil change.

satisfied with the customer service. Pricing a little high for basic oil change.

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Every time I have ever visited this location the staff has been excellent and always helped me with any concerns I had.

Every time I have ever visited this location the staff has been excellent and always helped me with any concerns I had.

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In a previous visit, the oil pan screw was over tightened and cracked which caused a slow dripping oil leak. The Mazda dealersh ...

In a previous visit, the oil pan screw was over tightened and cracked which caused a slow dripping oil leak. The Mazda dealership wouldn’t cover it as a warranty repair so we paid out of pocket. This was our first time back to Valvoline.

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The people working there were so nice and actually looked like they were having fun at work. The entire visit just made me crazy ...

The people working there were so nice and actually looked like they were having fun at work. The entire visit just made me crazy happy in this world where kindness is lacking :-)

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The individuals who worked on my car were quick, pleasant, and knew what they were doing. I was in a rush that day and desperate ...

The individuals who worked on my car were quick, pleasant, and knew what they were doing. I was in a rush that day and desperately needed an oil change and they did exactly what I needed, in the exact amount of time I needed them to do it.

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The employees were very nice. I didn't feel pressured to buy more than I wanted to. I really like the monitors with the cameras. ...

The employees were very nice. I didn't feel pressured to buy more than I wanted to. I really like the monitors with the cameras.

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I was satisfied with my visit, but I felt the price was more expensive than I thought it would be. I appreciated how fast my ser ...

I was satisfied with my visit, but I felt the price was more expensive than I thought it would be. I appreciated how fast my service was completed and the helpfulness of the employees.

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The customer service wasn’t bad, but it wasn’t what it usually is. The pricing is a bit high for what the services are.

The customer service wasn’t bad, but it wasn’t what it usually is. The pricing is a bit high for what the services are.

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They have always been very prompt and courteous to me. I will continue to tell others and use them again. I work next door at Co ...

They have always been very prompt and courteous to me. I will continue to tell others and use them again. I work next door at Costco and when members ask if we do oil changes I tell them no but send them over to your building. Telling them you give great service.

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We come here with our five cars consistently and everyone is very nice and attentive.

We come here with our five cars consistently and everyone is very nice and attentive.

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Overall high price for a basic oil and filter change.

Overall high price for a basic oil and filter change.

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Seems over priced I can buy the same exact oil and filter for $22 and change it at home. Meaning I paid $41 for the convenience ...

Seems over priced I can buy the same exact oil and filter for $22 and change it at home. Meaning I paid $41 for the convenience or your staff $123 per hour as it took 20 mins. This service should be $40-$45 and I would be highly satisfied.

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I pulled in and asked for an oil change. No other services were offered. Neither did the representative verify what kind of vehi ...

I pulled in and asked for an oil change. No other services were offered. Neither did the representative verify what kind of vehicle oil I wanted. I had to verify that MaxLife was being pumped into my vehicle. The air filter was not checked. The washer fluid was not topped off. At no time was pricing discussed until the end of service when I meantioned I had a discount coupon. It looked like an entirely new team of people being trained. I recognized no one from my previous visits. After payment, the garage door was opened for me to leave. The representative was outside waving me out but my hood was still up. This location needs to get it together.

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They were nice and worked quickly. I had to wait before coming in but they let me know how long the wait was and made sure that ...

They were nice and worked quickly. I had to wait before coming in but they let me know how long the wait was and made sure that was acceptable for me.

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Seemed rushed. But did a good job

Seemed rushed. But did a good job

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Same people helped us from before. Very knowledgeable & speedy

Same people helped us from before. Very knowledgeable & speedy

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Price is too high for service receive. Shouldn't expect to pay $70 for oil change when can get same oil and timeliness for $30 o ...

Price is too high for service receive. Shouldn't expect to pay $70 for oil change when can get same oil and timeliness for $30 other places.

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Everyone was very friendly and efficient. Brandon did a great job communicating.

Everyone was very friendly and efficient. Brandon did a great job communicating.

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Could not perform transmission service.

Could not perform transmission service.

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Nice friendly staff. Constant communication with each other to get the job done. Not pushy and didn’t try to sell us on other se ...

Nice friendly staff. Constant communication with each other to get the job done. Not pushy and didn’t try to sell us on other services

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I forget the name of the lady who assisted me, but both times I have been there she has been incredibly nice and helpful, was su ...

I forget the name of the lady who assisted me, but both times I have been there she has been incredibly nice and helpful, was super courteous and seemed very knowledgeable about what she was doing. I can't say enough good things about her, and while there are at least 2 or 3 valvolines closer to my location, I choose to go to the one on Reading Rd in Cincinnati because of the great customer service there.

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I pulled up and the door opened and I drove in. They started to work on the truck right away and I was out and done in less then ...

I pulled up and the door opened and I drove in. They started to work on the truck right away and I was out and done in less then 15 minutes

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Staff located a potential issue and even spent extra time to clean out the air intake that had oil / water condensation covering ...

Staff located a potential issue and even spent extra time to clean out the air intake that had oil / water condensation covering most of the inside. I’ll be sure to watch this issue based on their help. Hopefully it is not a significant problem with my car but at lease I know how to check.

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The technician, Tony, was super friendly and really personable. Last time I was here everyone was messing around and it took ove ...

The technician, Tony, was super friendly and really personable. Last time I was here everyone was messing around and it took over an hour once I was inside to get my oil changed. This time was amazing though! He even changed the windshield wiper blades I had kept forgetting to change myself. This experience completely negated my previous unhappy visit :-)

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Great experience. Like not having to get out of the car, but still kind of pricey.

Great experience. Like not having to get out of the car, but still kind of pricey.

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I forget the person name but he was very friendly and pleasant with all customers. The oil change was very quick.

I forget the person name but he was very friendly and pleasant with all customers. The oil change was very quick.

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Everyone was super friendly and it was the fastest oil change ever!

Everyone was super friendly and it was the fastest oil change ever!

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The tires on the car are three weeks old and I was told that they appear to be in need of rotation for only $24.95. The dealer ...

The tires on the car are three weeks old and I was told that they appear to be in need of rotation for only $24.95. The dealer from which I purchased the tires offers free tire rotation for the life of the tires. I declined your offer. Your representative’s tablet also listed engine air filter and before she could advise that they recommended a new air filter I informed her that the engine air filter and cabin air filter were each two days old. I thought I’d avoid causing any embarrassment that would follow being advised that I needed new air filters for only $??

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Employees are great. All have great attitudes. Would go back just because of them.

Employees are great. All have great attitudes. Would go back just because of them.

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Easy and fairly fast

Easy and fairly fast

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Brandon was wonderful!

Brandon was wonderful!

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I have been to this location with all three of our cars. The employees are always pleasant and make the experience easy and enj ...

I have been to this location with all three of our cars. The employees are always pleasant and make the experience easy and enjoyable. Location is Gemini Place, Columbus OH.

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Everything went well and the people working there were nice, knowledgeable, and quick.

Everything went well and the people working there were nice, knowledgeable, and quick.

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Fast convenient service

Fast convenient service

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Did not have to leave my car in the snow or coldShort wait timeFriendly staff

Did not have to leave my car in the snow or coldShort wait timeFriendly staff

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Friendly and gave me a deal on the service.

Friendly and gave me a deal on the service.

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Easy, quick oil change

Easy, quick oil change

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There is a few problems wrong with my car they didn’t tell me about at that time. I found Out later on, but there is a possibili ...

There is a few problems wrong with my car they didn’t tell me about at that time. I found Out later on, but there is a possibility they couldn’t tell from just doing an oil change.

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I was the only vehicle that pulled in as I got there first thing in the morning. Whole crew came to immediate attention and was ...

I was the only vehicle that pulled in as I got there first thing in the morning. Whole crew came to immediate attention and was a high energy staff. Everyone started working on something immediately and nobody was moving slowly. Constantly saying "sir" and being very polite with every interaction.

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I'm always on the run. They get me in and out with no problems. Always pleasant and honest. That's what I like and trust.

I'm always on the run. They get me in and out with no problems. Always pleasant and honest. That's what I like and trust.

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The staff was very friendly.

The staff was very friendly.

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Very friendly and informative staff

Very friendly and informative staff

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My only complaint would be that the prices for synthetic oil was a little high compared to what I'm used to.

My only complaint would be that the prices for synthetic oil was a little high compared to what I'm used to.

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Franklin the manager is great! He makes it comfortable and he treats his staff great and all very professional. Give this guy a ...

Franklin the manager is great! He makes it comfortable and he treats his staff great and all very professional. Give this guy a raise or promotion. He takes care of me every time

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Friendly fast and affordable

Friendly fast and affordable

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I hadn't been to this Valvoline before. This staff was more professional in demeanor and efficiency. I will start coming to thi ...

I hadn't been to this Valvoline before. This staff was more professional in demeanor and efficiency. I will start coming to this location -I was going to one near my home and they seemed to have a high turnover rate of employees. this Polaris location is right beside Costco so it will still be convenient for me to take my car there.

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Such a quick convenient service, staff is always so polite and professional. Bright clean service bays. My young daughter loved ...

Such a quick convenient service, staff is always so polite and professional. Bright clean service bays. My young daughter loved watching the oil change camera displayed on the screen next to our car. In and out in 15 minutes. Got my tires filled, which I desperately needed. Totally worth the price for the convenience and I was able to use a great coupon for $15 off. Thanks!!!

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I was satisfied, just not highly

I was satisfied, just not highly

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The crew there is really nice and knowledgeable. Probably the best experience I have ever had at an oil change center. My wife a ...

The crew there is really nice and knowledgeable. Probably the best experience I have ever had at an oil change center. My wife also feels comfortable here. They treat her with respect and that means a lot to me.

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The staff was friendly and professional, as always at this location. The price of the oil change is highway robbery. I get a muc ...

The staff was friendly and professional, as always at this location. The price of the oil change is highway robbery. I get a much cheaper rate (even after the coupon was applied) that includes a tire rotation from a dealership than at valvoline now. As such, I won't be returning, I have other services done at the dealership, might as well have oil changes done there too.

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Friendly crew and excellent customer experience

Friendly crew and excellent customer experience

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had to wait for 50+ minutes outside and there was only 1 car in the garage and 1 car waiting in that line when i got there

had to wait for 50+ minutes outside and there was only 1 car in the garage and 1 car waiting in that line when i got there

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The fellows took my car right in and took care of it. They let me know of other services available and did so in a quick manner. ...

The fellows took my car right in and took care of it. They let me know of other services available and did so in a quick manner. They explain to me what they are doing and I like the camera so you can watch also. This shop is convenient to my job and that makes it great also. Thanks for the Great service.

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I went in for an oil change and tire rotation. It was never communicated to me that the tire rotation cost anything. I didn't th ...

I went in for an oil change and tire rotation. It was never communicated to me that the tire rotation cost anything. I didn't think to ask because I have not seen any place charge for a tire rotation when you are getting an oil change in years. Since I get an oil change every 5,000 miles I also rotate my tires. The extra $25 you charge for this service doesn't make any economical sense. I really like the service and the shop but not enough to pay $25 for it.

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they seamed to not be sure how to get everything done in a way to speed things up

they seamed to not be sure how to get everything done in a way to speed things up

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Tried to upsell to synthetic blend and would not recommend a conventional blend. used a threat that my warranty would be voided ...

Tried to upsell to synthetic blend and would not recommend a conventional blend. used a threat that my warranty would be voided by manufacturer

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Friendliness, quick

Friendliness, quick

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good service

good service

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Easy and quick service

Easy and quick service

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Quick and professional staff, even with all 3 bays occupied.

Quick and professional staff, even with all 3 bays occupied.

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I was greeted by a nice young lady, Ty, who checked me in. Then Tony began servicing my vehicle. He took time to explain what he ...

I was greeted by a nice young lady, Ty, who checked me in. Then Tony began servicing my vehicle. He took time to explain what he was doing and showed me the dip stick. He was professional, friendly, and personable. Tony made me feel comfortable and welcome. Very nice experience.

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The staff is great and friendly and care.

The staff is great and friendly and care.

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As I pulled up to the door, it opened and the service man waved me into the bay. We spoke briefly and he asked me to stay in the ...

As I pulled up to the door, it opened and the service man waved me into the bay. We spoke briefly and he asked me to stay in the truck and they started to service the truck They explained every step of the way. It was great

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Franklin and his staff were very professional, prompt, and polite. They were very busy and looks like they could use a little m ...

Franklin and his staff were very professional, prompt, and polite. They were very busy and looks like they could use a little more help due to the fact of how busy they were not but how many vehicles kept lining up

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Everyone is very friendly. It's a no-nonsense place. Everyone knows their job they get you in and out

Everyone is very friendly. It's a no-nonsense place. Everyone knows their job they get you in and out

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The easy and quickness of the service

The easy and quickness of the service

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Price hasn’t been provided at either of the last two services and would be nice to know prices upfront on any service provided s ...

Price hasn’t been provided at either of the last two services and would be nice to know prices upfront on any service provided since it’s not on a web site.

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They were quick efficient and very knowledgeable and kept conversation with me the entire service. Super great customer service

They were quick efficient and very knowledgeable and kept conversation with me the entire service. Super great customer service

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I had a super long wait. They (the workers) tried to make me spend a small fortune on stuff that I feel like I don’t need.

I had a super long wait. They (the workers) tried to make me spend a small fortune on stuff that I feel like I don’t need.

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Have been going to Valvoline Instant Oil Change for a few years and have always been very satisfied. Staff are always VERY frien ...

Have been going to Valvoline Instant Oil Change for a few years and have always been very satisfied. Staff are always VERY friendly, service is very professional and quick.

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Always pressure me to buy unnecessary upgrades (filters transmission flushes etc) when my car doesn’t need them. Always feel tak ...

Always pressure me to buy unnecessary upgrades (filters transmission flushes etc) when my car doesn’t need them. Always feel taken advantage of when I come here, only keep going because it is convenient to my schedule

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Very good service. In and out in 10 minutes

Very good service. In and out in 10 minutes

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The team that assisted me was very polite and helpful!

The team that assisted me was very polite and helpful!

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The technician who did my oil change was very knowledgeable and not pushy and got me in and out quickly. Very friendly as well a ...

The technician who did my oil change was very knowledgeable and not pushy and got me in and out quickly. Very friendly as well and let me know what I needed but was not pushy about it. Will return due to her professionalism and attitude

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All staff very friendly and knowledgeable! Been coming here and they know me now!

All staff very friendly and knowledgeable! Been coming here and they know me now!

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The service was great, everyone working there was very friendly and cooperative.

The service was great, everyone working there was very friendly and cooperative.

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Quick. Synchronized. Professional. Effective.

Quick. Synchronized. Professional. Effective.

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great staff that was fast and attentive.

great staff that was fast and attentive.

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Treated well and serviced quickly.

Treated well and serviced quickly.

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The staff was very friendly and helped me know what the problems I have in my vehicle

The staff was very friendly and helped me know what the problems I have in my vehicle

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There was a bit of miscommunication at the beginning and the other customers and I had to keep moving from bay door to bay door. ...

There was a bit of miscommunication at the beginning and the other customers and I had to keep moving from bay door to bay door.However, there was a young lady, Th was on her coat name, was super sweet to my toddler who wasn't happy at the moment. He saw a balloon and wanted it. She made a point to bring him one, without a request from anyone. She made his day and made my afternoon a lot less stressful!

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Great service very friendly and accommodating will return.

Great service very friendly and accommodating will return.

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Price was too high. I had sticker shock. Had an "extra oil" fee charge of $30 because it was a Toyota seqoia v8. Not explaine ...

Price was too high. I had sticker shock. Had an "extra oil" fee charge of $30 because it was a Toyota seqoia v8. Not explained prior at all. Not a good value.

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They were very quick and professional. The garage is very clean.

They were very quick and professional. The garage is very clean.

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A little concerned I was suggested to have a Rear Differential fluid change on a vehicle that doesn’t have a rear differential.

A little concerned I was suggested to have a Rear Differential fluid change on a vehicle that doesn’t have a rear differential.

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I had an overall great experience! The service is exceptional, they let me know what services were available without pressuring ...

I had an overall great experience! The service is exceptional, they let me know what services were available without pressuring me. I was also impressed with how knowledgeable and nice they all were. Thanks!

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Very professional team. They worked well together.

Very professional team. They worked well together.

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Tony was simply awesome!

Tony was simply awesome!

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Disorganized actions from all. Manager looked overwhelmed (which I shouldn't have to burden). No discussion regarding price or p ...

Disorganized actions from all. Manager looked overwhelmed (which I shouldn't have to burden). No discussion regarding price or price options. Asked if 35lbs inflation for my tires was fine (they were way off, never looked at my tires). They did not tend my tires. A car pulled in 6,7,8 minutes after me - done about same time. No confidence from the employees and poor poor communication.

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The service is fantastic. Everyone is very polite. I think $94 for an oil change is way too much money and I even had a coupon. ...

The service is fantastic. Everyone is very polite. I think $94 for an oil change is way too much money and I even had a coupon. The price is what would keep me from coming back.

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Wait time.

Wait time.

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Service staff was very courteous and helpful.

Service staff was very courteous and helpful.

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Provided the services I expected at the prices I expected. We're quick and efficient and clearly knew what they were doing and w ...

Provided the services I expected at the prices I expected. We're quick and efficient and clearly knew what they were doing and worked well together.

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I appreciate the service and the convenience the only thing that makes me hesitate when I choose Valvoline when I get an oil cha ...

I appreciate the service and the convenience the only thing that makes me hesitate when I choose Valvoline when I get an oil change is the price.

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It was quick and the staff made things easy for me.

It was quick and the staff made things easy for me.

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Service Rep was courteous, direct, and professional

Service Rep was courteous, direct, and professional

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Quick, efficient, Friendly and knowledgeable

Quick, efficient, Friendly and knowledgeable

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The price of the oil change is too high. With a $10 coupon, it was still almost $100. I was not told this price before the oil ...

The price of the oil change is too high. With a $10 coupon, it was still almost $100. I was not told this price before the oil change. I would have gone to another automotive facility that charges $69 for a full synthetic oil change. In the future, I will go elsewhere. The staff was very good.

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Courteous, professional, efficient service.

Courteous, professional, efficient service.

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From beginning to end it was a great experience. I've been to this shop before and liked it. They seem honest, friendly and kn ...

From beginning to end it was a great experience. I've been to this shop before and liked it. They seem honest, friendly and knowledgeable. Ty greeted me with a warm smile and let me know what was going to happen and introduced me to everyone. John was awesome. He got the glove compartment open which I hadn't been able to do and changed the cabin filter that had gross stuff and tiny dead mice on it and was wonderful about it. I didn't see Gregory as much, but everything was done effeciently. I already have recommented this shop to others and will continue to do so as well as return there myself.

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Assistant Manager was my staff member who was very polite and informative about the services being done on my car!

Assistant Manager was my staff member who was very polite and informative about the services being done on my car!

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Excellent customer service!

Excellent customer service!

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Great fast service! Very convenient

Great fast service! Very convenient

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The most polite and knowledgeable staff at any locations I have been to. Extremely nice and considerate of my baby sleeping in t ...

The most polite and knowledgeable staff at any locations I have been to. Extremely nice and considerate of my baby sleeping in the back seat. I have never met more awesome staff. I will return to this location even though it is farther from my home. I’ll go back based on the service I received.

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The overall service was good. Employees and staff were great.

The overall service was good. Employees and staff were great.

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Great customer service

Great customer service

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The employees were really nice and communicated very well all that they were doing. If I didn’t understand they took the time to ...

The employees were really nice and communicated very well all that they were doing. If I didn’t understand they took the time to explain it to me

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I will to return to this center for service for my car because it near my home, and very good service.

I will to return to this center for service for my car because it near my home, and very good service.

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The employees were very knowledgeable and helpful

The employees were very knowledgeable and helpful

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There was nothing at all I did not like about the service I received.

There was nothing at all I did not like about the service I received.

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NO PRESSURE to get additional services.

NO PRESSURE to get additional services.

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The courtesy of the entire staff was superior. The manager greeted me, told me who would be working on my car and also came back ...

The courtesy of the entire staff was superior. The manager greeted me, told me who would be working on my car and also came back to me. Professionalism all the way!!

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Franklin and his staff were very professional, friendly and prompt.

Franklin and his staff were very professional, friendly and prompt.

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I needed my tires rotated and the guys did a great job. There's no rocking of my steering wheel that often happens after a tire ...

I needed my tires rotated and the guys did a great job. There's no rocking of my steering wheel that often happens after a tire rotation with some places they were fast and efficient and very courteous.

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Staff was not pushy, very friendly and courteous and FAST!

Staff was not pushy, very friendly and courteous and FAST!

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They explained everything to me. They were polite and honest.

They explained everything to me. They were polite and honest.

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The crew got me in, did the oil change and checks on various car components and got me out of there.

The crew got me in, did the oil change and checks on various car components and got me out of there.

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I didn't have to get out of my car and every detail was explained and concerns answered.

I didn't have to get out of my car and every detail was explained and concerns answered.

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The staff was very friendly and the work was done in a very systematic way. To some extent it reminded me of having a medical pr ...

The staff was very friendly and the work was done in a very systematic way. To some extent it reminded me of having a medical procedure. It was a very systematic team effort.

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Pleasant fast service

Pleasant fast service

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I always come here and never have any issues:)

I always come here and never have any issues:)

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Always professional and courteous staff at this location! I also appreciate that there's no high-pressure sales.

Always professional and courteous staff at this location! I also appreciate that there's no high-pressure sales.

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Great staff. Polite and professional.

Great staff. Polite and professional.

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The staff was very fast and friendly and that's important to me .

The staff was very fast and friendly and that's important to me .

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The staff was friendly and knowledgeable. They had me in and out quickly.

The staff was friendly and knowledgeable. They had me in and out quickly.

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My first visit took less time to change my oil, which is what brought me back for the second visit.

My first visit took less time to change my oil, which is what brought me back for the second visit.

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Very friendly staff, and quick to complete the job.

Very friendly staff, and quick to complete the job.

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employees were professioal and knew what they were doing seemed to work togeather

employees were professioal and knew what they were doing seemed to work togeather

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Employees are friendly & Very thorough. Manager helped provide good information. Attentive staff.

Employees are friendly & Very thorough. Manager helped provide good information. Attentive staff.

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Great staff - very professional

Great staff - very professional

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I have been a customer a long time and appreciate the good work, quick service and friendly staff.

I have been a customer a long time and appreciate the good work, quick service and friendly staff.

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I was able to receive the new battery quickly! Thank you!

I was able to receive the new battery quickly! Thank you!

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Very friendly and efficient staff. Very happy with the service.

Very friendly and efficient staff. Very happy with the service.

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The entire team was extremely professional. While I was there the team was training a new person. Listening them explain the s ...

The entire team was extremely professional. While I was there the team was training a new person. Listening them explain the safety protocols, procedures, and how to interact with customers was incredible. Showed that the team takes their work and the customer serious. In addition, the person assisting me explained the details on my car, recommendations and items for the future. The overall experience was great.

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Staff were friendly. Service was quick. Highly recommend.

Staff were friendly. Service was quick. Highly recommend.

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I liked the professional, quick, yet thorough way about the process of the services. I liked the various services provided. The ...

I liked the professional, quick, yet thorough way about the process of the services. I liked the various services provided. The staff were nice and helpful.

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I liked that the technicians allowed me to wait inside the car and kept me informed of every step of what they were doing. I wa ...

I liked that the technicians allowed me to wait inside the car and kept me informed of every step of what they were doing. I was pleasantly surprised what great customer service I received. I will return there for my next oil change. Thanks for this opportunity to provide my feedback.

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Was pleased everyone took their job seriously and stayed on task the whole way through. They were all very friendly and polite.

Was pleased everyone took their job seriously and stayed on task the whole way through. They were all very friendly and polite.

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Very professional

Very professional

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The staff was quick, professional, and courteous

The staff was quick, professional, and courteous

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The staff was well informed about my vehicle needs. They were polite and informative about options. They were not pushy and work ...

The staff was well informed about my vehicle needs. They were polite and informative about options. They were not pushy and worked to get me the best available deals.

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Quick knowledgeable clean professional

Quick knowledgeable clean professional

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Was nice to see the friendly faces the super nice staff and the helpfulness of each

Was nice to see the friendly faces the super nice staff and the helpfulness of each

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The staff was extremely professional, knowledgeable, and very very friendly.It made it a very pleasant visit. I’ve been a custom ...

The staff was extremely professional, knowledgeable, and very very friendly.It made it a very pleasant visit. I’ve been a customer for as long as I can remember and have always been very pleased with the service. I love the new location at Polaris.

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Quick and professional service in a clean environment.

Quick and professional service in a clean environment.

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Everyone was friendly

Everyone was friendly

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I asked for my tires to be rotated but was told that wasnt needed at this time. My tread wear was fine. I was offered differen ...

I asked for my tires to be rotated but was told that wasnt needed at this time. My tread wear was fine. I was offered different services but not presurred to buy them.

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The staff were friendly and competent. I like being able to stay in my car instead of having to wait in a waiting room. I don't ...

The staff were friendly and competent. I like being able to stay in my car instead of having to wait in a waiting room. I don't like upsell attempts every time I visit, though. And they didn't tell me in advance what the fee would be, nor ask for coupons. The lady who was telling me the services and tried to do the upsell kind of mumbled so it was hard to understand her part of the time. I guess I should be happy she wasn't speaking as loudly as she did to the guys doing the work though!

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Thank you!

Thank you!

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Always super friendly and easy process

Always super friendly and easy process

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The price is too high compared to other places where I get a basic oil change and the employees don't always speak clearly.

The price is too high compared to other places where I get a basic oil change and the employees don't always speak clearly.

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Friendly staff. Good customer interaction. No complaints.

Friendly staff. Good customer interaction. No complaints.

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Friendly & willing to go the extra step to explain everything

Friendly & willing to go the extra step to explain everything

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I was greeted with friendly smiling faces. All the technicians were informative and helpful.

I was greeted with friendly smiling faces. All the technicians were informative and helpful.

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Once in the bay service was performed quickly and staff communicated very well.

Once in the bay service was performed quickly and staff communicated very well.

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No pressure

No pressure

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The young lady was knlowledgable about cars rather then just being an employee who read the handbook. All the employees were cou ...

The young lady was knlowledgable about cars rather then just being an employee who read the handbook. All the employees were courteous and professional. I was in an out, no wait.

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It is really expensive.

It is really expensive.

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Very thorough and courteous. Quick service great experience

Very thorough and courteous. Quick service great experience

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Great staff, thorough work and communication.

Great staff, thorough work and communication.

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Staff was fast experienced and professional.

Staff was fast experienced and professional.

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Great staff, super fast

Great staff, super fast

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Very great staff. Explained everything and shouted check offs to one another. Like the military, loved it!

Very great staff. Explained everything and shouted check offs to one another. Like the military, loved it!

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Technicians were professional and friendly. I was in and out of there in new time!

Technicians were professional and friendly. I was in and out of there in new time!

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Crew was very friendly and seemed to be working wellTogether and having a good time. Best valvoline experience I've ever had. Wi ...

Crew was very friendly and seemed to be working wellTogether and having a good time. Best valvoline experience I've ever had. Will come here rather than the store on polaris pkwy

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They communicated everything they were doing and why.

They communicated everything they were doing and why.

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The Manager and staff were friendly and communicated constantly on what was going on. The location seems to run like a well-oil ...

The Manager and staff were friendly and communicated constantly on what was going on. The location seems to run like a well-oiled (pardon the pun) machine.

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Technician did not know how to get the filter off or how to reinstall. I thought the price was a little high and time between oi ...

Technician did not know how to get the filter off or how to reinstall. I thought the price was a little high and time between oil changes was a little more frequent than manufactures recommendations

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I was able to pull right in upon arrival. The time inside was usual compared to other times I have been at Valvoline. I had a co ...

I was able to pull right in upon arrival. The time inside was usual compared to other times I have been at Valvoline. I had a coupon and the price was very reasonable.

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Best customer service I've recieved in a long time.

Best customer service I've recieved in a long time.

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Great service

Great service

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all good.

all good.

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Fast service and knowledge employees are the reasons I use valvoline.

Fast service and knowledge employees are the reasons I use valvoline.

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Oil leaked out of my car onto my driveway following my visit.

Oil leaked out of my car onto my driveway following my visit.

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Great professional service

Great professional service

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The team was having fun conversation with each other while being professional with me and other customers and getting the work d ...

The team was having fun conversation with each other while being professional with me and other customers and getting the work done quickly.

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Went to the one on Polaris and they had all the bays busy plus a car in each bay waiting. One employee came directly to my car a ...

Went to the one on Polaris and they had all the bays busy plus a car in each bay waiting. One employee came directly to my car and promptly ask what we could help me with. I told him that I need an oil change and was in a hurry to get to my sons game. He suggested I go to the other store three miles away and their probably isn't a wait. I thanked him and was greeted at the Gemini parkway location with the same friendly greeting. I was in and out in 10 minutes and made my sons game. Great experience and will be back. The price went up was the only negative comment.

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The service was fast and the employees were very professional and nice.

The service was fast and the employees were very professional and nice.

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Up charge of $6 because we needed more oil. Would have been nice to know upfront. Couple other fees that weren't disclosed whe ...

Up charge of $6 because we needed more oil. Would have been nice to know upfront. Couple other fees that weren't disclosed when I came in. Just tell me the price.

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The staff was awesome. They knew their stuff and got me in and out in no time which is what I needed.

The staff was awesome. They knew their stuff and got me in and out in no time which is what I needed.

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It didn't take more than 20 minutes and they were very thorough

It didn't take more than 20 minutes and they were very thorough

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The attendant was very professional and courteous he made the visit very easy. I want to have lunch and he completed the oil cha ...

The attendant was very professional and courteous he made the visit very easy. I want to have lunch and he completed the oil change, pulled my car out and parked it, keeping the keys in a safe place. when I came back he greated me personally, I paid for the service and left. It was exactly as advertised.

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The Manager and staff were so courteous and knowledgeable. There was no pressure to buy extra items but they only told you what ...

The Manager and staff were so courteous and knowledgeable. There was no pressure to buy extra items but they only told you what should be done and I even bought a battery. I have recommended this location to one of my friends and my son (who has recently used this location and was pleased). Big thank you to this team and location! My family will be back.

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Everyone was very professional and I was in and out within 10 minutes! Very impressed!

Everyone was very professional and I was in and out within 10 minutes! Very impressed!

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The techs were so sweet and funny! Great team!

The techs were so sweet and funny! Great team!

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The staff was very friendly and was extremely clear about what services were being performed or offered and how I would be charg ...

The staff was very friendly and was extremely clear about what services were being performed or offered and how I would be charged for them. They made the process very quick and simple while still being extremely thorough.

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The Staff was knowledgeable and courteous and presented us with some service options

The Staff was knowledgeable and courteous and presented us with some service options

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fast and efficient and very profestional.

fast and efficient and very profestional.

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Super professional staff that delivered friendly prompt service. The store area (Vehicle bay) was very clean as well.

Super professional staff that delivered friendly prompt service. The store area (Vehicle bay) was very clean as well.

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The staff were extremely friendly and courteous. The CSR who worked with me, Tyranee Leigh, was able to provide information on t ...

The staff were extremely friendly and courteous. The CSR who worked with me, Tyranee Leigh, was able to provide information on the services needed in an approachable way to make sure I understood what was necessary now, and what would need to be serviced in the future. The team was also able to identify a transmission fluid leak that would need attention soon, replaced a very old air filter, and were able to do so in a quick and efficient manner. I am usually very satisfied with the service and care I receive at Valvoline, but I was absolutely impressed with the service this team provided at this location! Have already recommended this location to a few friends, and will definitely return next time I need service on my car.

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Antonio was very nice and I believe honest,very mannerly and respectful. Hard to find such workers these days, better keep him

Antonio was very nice and I believe honest,very mannerly and respectful. Hard to find such workers these days, better keep him

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All went as planned while I remained in my car.

All went as planned while I remained in my car.

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Everything proceeded as expected. Services were performed in a professional manner.

Everything proceeded as expected. Services were performed in a professional manner.

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Over the the years I've become accustomed to very fast oil change shops. The wait here was excessive in my opinion. And, I do ...

Over the the years I've become accustomed to very fast oil change shops. The wait here was excessive in my opinion. And, I don't appreciate wasting time listening to sales pitches. I wanted an oil change, and that's it.

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nice employees, close to home

nice employees, close to home

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Both the Manager and his staff were great.

Both the Manager and his staff were great.

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The staff was courteous and knowledgable. Very professional and personable. I love the convenience of staying in the car and not ...

The staff was courteous and knowledgable. Very professional and personable. I love the convenience of staying in the car and not having to wait hours just to have my oil changed, like at my normal garage.

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Great service

G