Welcome. The Indian Trail Sun Valley Valvoline Instant Oil Change is located approximately 0.2 miles northwest of Sun Valley High School near the intersection of Wesley Chapel Stouts Road and Old Monroe Road across from Sun Valley 14 Stone Theatre & Next to CVS. Mckayla Gray, Manager
373 reviews
Not the store you're looking for?
3 stores near you -or- Change Location
Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
Your coupon
has been sent.
There was an error.
Please try again later.
| Make | Model | Year |
|---|
myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
JoeD
Quick, easy, i was even able to stay in the car and watch what they did on ctv. It was awesome!
Quick, easy, i was even able to stay in the car and watch what they did on ctv. It was awesome!
MORE
Latrese J
I am a first time customer and was amazed how friendly the staff was! Very kind!
I am a first time customer and was amazed how friendly the staff was! Very kind!
MORE
Robbie
Great service and usually energetic staff.
Great service and usually energetic staff.
MORE
AJH
The gentleman was very clear on the different options for oil and showed history where my husband had purchased a certain variet ...
The gentleman was very clear on the different options for oil and showed history where my husband had purchased a certain variety the past four changes. He also gave me a list of items they recommend with pricing and timing but ZERO pressure. Mentioned my air filter was reusable and still relatively clean so that was good. And changed my oil life back to 100% restart on my dashboard for me . Very happy with the treatment (especially as a woman) and efficiency of my visit!
MORE
JenniferH
Went to this location the last time for my oil change and Spencer’s was great! Super nice, knowledgeable and got my car done qui ...
Went to this location the last time for my oil change and Spencer’s was great! Super nice, knowledgeable and got my car done quickly. I took it today because of him and the great customer service he provided. I wasn’t disappointed. There was no wait, Spencer and his team worked to get my oil changed, he provided me with suggested maintenance based on my mileage which typically I ignore but because I trust his expertise, I will definitely take my car back to him.
MORE
John B.
Most cars take 6 or more quarts of oil, yet the charge/coupon was for 5 quarts, so after adding the extra quart (7.99), the pric ...
Most cars take 6 or more quarts of oil, yet the charge/coupon was for 5 quarts, so after adding the extra quart (7.99), the price was the same as my dealer. It was closer, that was the reason I went here.
MORE
William G.
Everyone got on the car immediately and checked many different things. It was great teamwork.
Everyone got on the car immediately and checked many different things. It was great teamwork.
MORE
S Turner
Staff is always friendly and never pushy. It’s clean and fast service!
Staff is always friendly and never pushy. It’s clean and fast service!
MORE
Dan S
They checked out my car and topped off fluids. Everyone was courteous.
They checked out my car and topped off fluids. Everyone was courteous.
MORE
Senior Scientist
I am your customer for over 10 years. This is a new center opened last year. Tried it 3 times so far and service is very good.Yo ...
I am your customer for over 10 years. This is a new center opened last year. Tried it 3 times so far and service is very good.Your charges for oil change are very high, compared to other centers nearby who charge from $19.95 to $24.95. As I drive by I see cars in other sites, but not on this one.
MORE
William S
Very friendly, professional, and courteous. A special thank you to Thomas and Quintin.
Very friendly, professional, and courteous. A special thank you to Thomas and Quintin.
MORE
JS
Were very nice and explained and showed me why my vehicle needed a service or did not need a certain service.
Were very nice and explained and showed me why my vehicle needed a service or did not need a certain service.
MORE
BusterK
Quick Service, great value (with coupon) in and out very fast.
Quick Service, great value (with coupon) in and out very fast.
MORE
Jabike
The discount was not clear on the receipt and the price seems a little high.
The discount was not clear on the receipt and the price seems a little high.
MORE
Anonymous
I was able to get in and out without waiting. Staff was very knowledgeable
I was able to get in and out without waiting. Staff was very knowledgeable
MORE
dmike
I was highly satisfied just believe we all have room to grow better :)
I was highly satisfied just believe we all have room to grow better :)
MORE
Anonymous
The price was a little stiff as i could have gotten a better deal if i went to a competitor just a few minutes away.
The price was a little stiff as i could have gotten a better deal if i went to a competitor just a few minutes away.
MORE
Massey
The staff seemed to enjoy their work. They were all friendly even though we came only moments before closing. They were all smil ...
The staff seemed to enjoy their work. They were all friendly even though we came only moments before closing. They were all smiles, courteous, very knowledgeable of the service that was given. We wanted to tip them but they happily refused. We will be back and more importantly we will recommend Valvoline in Indian Trail, NC. Thank you all for your great service and professionalism.
MORE
PJ
Thomas was awesome. Not only did he do a great job with the oil change but he went above and beyond the call for me. My car's ...
Thomas was awesome. Not only did he do a great job with the oil change but he went above and beyond the call for me. My car's battery ended up dying while the oil change was being done. He jumped my battery for me, let me idle a bit to build up a charge and even offered to help me if I got stranded at the gas station on the way home. I really appreciated his courtesy, professionalism and concern.
MORE
Sally A.
There was no delay in service.
There was no delay in service.
MORE
Karen
Quick and friendly
Quick and friendly
MORE
Ed T
got the job done quickly
got the job done quickly
MORE
J. P.
Tre and the manager were very helpful and accommodating. They seemed like the genuinely cared.
Tre and the manager were very helpful and accommodating. They seemed like the genuinely cared.
MORE
Michelle B
Professional and friendly. No pressure to purchase their products. Also it took very little time .
Professional and friendly. No pressure to purchase their products. Also it took very little time .
MORE
Torres2112
The staff was great and and knew what I needed and could hold off on. Quick service and made me feel welcome. I will be back for ...
The staff was great and and knew what I needed and could hold off on. Quick service and made me feel welcome. I will be back for more services. A big thank you to that great staff.
MORE
Pappy
Not sure how to spell her name but Kylan? A very professional and curtieus lady young lady provided the service I needed in a ti ...
Not sure how to spell her name but Kylan? A very professional and curtieus lady young lady provided the service I needed in a timely manner. She replaced both low beam headlights in a matter of minutes. Checked out the lights on both high vand low beam settings. She is a true. Professional and asset to your business. I will return in the future. Thanks for the service
MORE
Ydiaz
Always room for improvement. Overall my experience was great.
Always room for improvement. Overall my experience was great.
MORE
Anonymous
Because I had a bad experience with a shady dealership in Charlotte and vavoline informed me that my vehicle was not in complian ...
Because I had a bad experience with a shady dealership in Charlotte and vavoline informed me that my vehicle was not in compliance with the law and saved me fines.
MORE
Mwp
I felt that the prices weren’t complicated people and left pressured to stay
I felt that the prices weren’t complicated people and left pressured to stay
MORE
Hsindiantrail
There were no issues.
There were no issues.
MORE
Ray P
I didn't have to wait long to get serviced.
I didn't have to wait long to get serviced.
MORE
SueMc
they were very nice and knowledgeable. I had several questions and they were happy to answer. also, my hood release stopped wo ...
they were very nice and knowledgeable. I had several questions and they were happy to answer. also, my hood release stopped working while there and they fixed it and helped me see the potential prob;em if it happened again.
MORE
Ralph Anthony
Friendly Staff, knowledgeable and professional. Manager was on top of her game. I would recommend heaters for your employees.
Friendly Staff, knowledgeable and professional. Manager was on top of her game. I would recommend heaters for your employees.
MORE
Bear
Quick & efficient. Think it would better if guys reviewed pricing without prompting(they were real good about service review)
Quick & efficient. Think it would better if guys reviewed pricing without prompting(they were real good about service review)
MORE
Phillip S.
Fast and courteous staff. Staff communicated well with each other to verify all the steps of oil change had been completed befo ...
Fast and courteous staff. Staff communicated well with each other to verify all the steps of oil change had been completed before proceeding.
MORE
Nan M
They were fast and thorough. I did not feel pressure to buy something I did not need. Very pleasant experience. Friendly peop ...
They were fast and thorough. I did not feel pressure to buy something I did not need. Very pleasant experience. Friendly people.
MORE
CP
Good customer service , friendly staff and work done at a very reasonable time.
Good customer service , friendly staff and work done at a very reasonable time.
MORE
Steven B
Have no opinion.
Have no opinion.
MORE
Dan c
They were quick and courteous
They were quick and courteous
MORE
Luke S.
I think they do a good job, fast friendly. I just think the cost is a little higher than one would expect
I think they do a good job, fast friendly. I just think the cost is a little higher than one would expect
MORE
Doug F.
The staff are very friendly and knowledgeable as well as polite. They make you feel like you are family and not just a customer.
The staff are very friendly and knowledgeable as well as polite. They make you feel like you are family and not just a customer.
MORE
Scion
Courteous, show me air filter, i asked about windshield wiper blades, they checked them and since we are expecting bad weather t ...
Courteous, show me air filter, i asked about windshield wiper blades, they checked them and since we are expecting bad weather they recommended new. They even had one to fit the back. This is the only Valvoline that services my car. Wish they did tune ups and brakes.
MORE
Robert T
Work was done quickly and i assume correctly. Work was completed for a fair price. Service tech's were professional and courteou ...
Work was done quickly and i assume correctly. Work was completed for a fair price. Service tech's were professional and courteous.
MORE
Mia h
Friendly fast clean
Friendly fast clean
MORE
Steph
Fast, friendly and reasonably priced.
Fast, friendly and reasonably priced.
MORE
LB
Very friendly and professional attendant.
Very friendly and professional attendant.
MORE
Sparky
Fast service and good value for the money. It didn't cost a lot more than I could have changed the oil myself.
Fast service and good value for the money. It didn't cost a lot more than I could have changed the oil myself.
MORE
LexusOwnerNorthCarolina
Ww were greeted by the friendly staff before, during, amd upon conclusion of the visit. Recommendations and options were explai ...
Ww were greeted by the friendly staff before, during, amd upon conclusion of the visit. Recommendations and options were explained with pricing. Except experience!
MORE
Hugh
Great service and quick
Great service and quick
MORE
KayP
Quick, and they filled up my air in my tires too
Quick, and they filled up my air in my tires too
MORE
Anonymous
Very friendly service
Very friendly service
MORE
NC native
They were knowledgeable and went out of their way to help. They even offered to run down and get an oil filter they didnt have ...
They were knowledgeable and went out of their way to help. They even offered to run down and get an oil filter they didnt have in stock and put it in for me! Wow! I love the Sun Valley Indian Trail Valvoline.
MORE
Art R.
This was my first experience with a Valvoline Instant Oil Change Center, and after years of going to various competitors, they h ...
This was my first experience with a Valvoline Instant Oil Change Center, and after years of going to various competitors, they have now converted me to a customer for life. This experience, of a state inspection and oil change, was the quickest and easiest I have ever experienced. McKayla and her staff (Spencer and Jesse on this day) were prompt, professional, and very quick. I will gladly recommend this location to anyone I know who is looking to service their vehicle. Thanks again McKayla, Spencer, and Jesse. You are all fantastic at what you do!Art Register
MORE
Christine C
Inspection was done quickly.
Inspection was done quickly.
MORE
Scott
Very knowledgeable, and friendly people working there.
Very knowledgeable, and friendly people working there.
MORE
Anonymous
Friendly professional service
Friendly professional service
MORE
AlyssaC
Employees were great helped me understand alot and were done in less then 15 minutes! Amazing service
Employees were great helped me understand alot and were done in less then 15 minutes! Amazing service
MORE
hhhaalnn
Very friendly and knowledgeable employees. I was informed of the suggested additional maintenance, but was not pressured or bull ...
Very friendly and knowledgeable employees. I was informed of the suggested additional maintenance, but was not pressured or bullied into making a purchase that I did not intend to.
MORE
Pat R
I was in and out quickly and everything I needed done was taken care of quickly. The staff was very courteous and helpful.
I was in and out quickly and everything I needed done was taken care of quickly. The staff was very courteous and helpful.
MORE
chemin
The original price before pulling in was 43 than come to find out my Honda 2013 CRV needs 00 oil for 65. they discounted it to 5 ...
The original price before pulling in was 43 than come to find out my Honda 2013 CRV needs 00 oil for 65. they discounted it to 50 but I get the same oil change for 43 at Honda with a great waiting room. now the speed of the change trumps their waiting room if it the same cost.
MORE
Lee M
The service was excellent and the people were very professional
The service was excellent and the people were very professional
MORE
Satisfied customer
Service was good, prompt. They did what I asked. I was satisfied. The price is too high-- I am noy highly satisfied because of a ...
Service was good, prompt. They did what I asked. I was satisfied. The price is too high-- I am noy highly satisfied because of a corporate decision, which I am sure is not being evaluated.
MORE
Steve L
Quick, no incremental upsell pressure, great customer service.
Quick, no incremental upsell pressure, great customer service.
MORE
Brandon G
Everyone is always efficient when I’m in there. Just because I waited 5-10 minutes doesn’t mean I wasn’t satisfied. Places get b ...
Everyone is always efficient when I’m in there. Just because I waited 5-10 minutes doesn’t mean I wasn’t satisfied. Places get busy, I don’t mind at all. It’s right by my house and they always do great!
MORE
Greg
The employees at this location are ALWAYS very polite. Most visits I can time my arrival so there is no wait.
The employees at this location are ALWAYS very polite. Most visits I can time my arrival so there is no wait.
MORE
Anonymous
Fast service everything I paid for was done correctly
Fast service everything I paid for was done correctly
MORE
Randall M
Very professional employees and timely service.
Very professional employees and timely service.
MORE
SatisfiedMomInaHurry
Liked staying in my car and the techs communicated with me any issues (I had a low tire, my power steering fluid needed refillin ...
Liked staying in my car and the techs communicated with me any issues (I had a low tire, my power steering fluid needed refilling).
MORE
John C.
Staff was Professional. That means a lot to me. They asked the right questions about my trucks specific oil needs . Showed m ...
Staff was Professional. That means a lot to me. They asked the right questions about my trucks specific oil needs . Showed me additional services and prices , didn’t try to pressure me !
MORE
Joe
Fast honest service.
Fast honest service.
MORE
Darren P
they was fast in doing the work and very nice
they was fast in doing the work and very nice
MORE
MelissaYork
The guys are so polite, they really do check everything on my car every time I am there. They honor the coupons and while I may ...
The guys are so polite, they really do check everything on my car every time I am there. They honor the coupons and while I may find a "cheaper" oil change elsewhere, I wouldn't risk it. Been a Valvoline customer for 10 years. Love this new Wesley Chapel location. So clean.
MORE
JamieB
My technician Spencer was very polite and professional. I didn’t have to wait long at all.
My technician Spencer was very polite and professional. I didn’t have to wait long at all.
MORE
Teddy H
Very clean, and quick and easy. Team members were great.
Very clean, and quick and easy. Team members were great.
MORE
Andy C
Technician was somewhat young, so I'm not sure how experienced he was.
Technician was somewhat young, so I'm not sure how experienced he was.
MORE
Kyle Smith from Indian Trail
The young lady who is the Branch Manager is a ROCK STAR!!!!!!!!This experience is amazing.......
The young lady who is the Branch Manager is a ROCK STAR!!!!!!!!This experience is amazing.......
MORE
ClaireWright
Price. An oil change should NOT cost this much. My vehicle on average takes 5-5.5 quarts and at 79.99 for your full synthetic oi ...
Price. An oil change should NOT cost this much. My vehicle on average takes 5-5.5 quarts and at 79.99 for your full synthetic oil change charging extra because your tech says they put in 6 quarts raises the already exorbitant price! What’s worse is that you aren’t told this when you pull in, they tell you AFTER they upcharged you for the “extra” oil. Bringing a simply oil change to almost $100.00 I should have just gone to my dealer at least there I get my tires rotated for free!
MORE
Steve S
The staff was very courteous and professional and took care of what I needed very satisfactory. I needed something extra and the ...
The staff was very courteous and professional and took care of what I needed very satisfactory. I needed something extra and they took the time to explain what I needed and the cost. There was no pressure selling. I was very pleased with the service.
MORE
erinm
too longer than they said
too longer than they said
MORE
CMG
Pricing was not adequately explained before service was completed. I was a little shocked at price at first after completion.
Pricing was not adequately explained before service was completed. I was a little shocked at price at first after completion.
MORE
Grizz
Staff were very professional and worked together to get me out fast
Staff were very professional and worked together to get me out fast
MORE
Doctor P
Friendly, courteous, staff. Efficient service.
Friendly, courteous, staff. Efficient service.
MORE
Willie T
Great workers quick service
Great workers quick service
MORE
robert t
TEchnicians worked quickly and efficiently. I didn't have to wait and they were prompt and courteous. Very pleased with the work ...
TEchnicians worked quickly and efficiently. I didn't have to wait and they were prompt and courteous. Very pleased with the work.
MORE
Chris
Last time I brought my wife’s car and they attempted to change the cabin filters. Someone pulled a water hose that was near the ...
Last time I brought my wife’s car and they attempted to change the cabin filters. Someone pulled a water hose that was near the cabin filters and the next day I got in my Toyota and the entire car (rugs) were flooded. I could not understand what was happening so I googled and saw that it was a common problem changing the cabin filters can sometimes result in loosing the water hose next to it. Once I fixed it it took 3 weeks to dry out. I have used you guys many times without a problem. I bring my pathfinder and Toyota to your place since you opened. I was very very upset!
MORE
Daryl B.
Got service I wanted quickly and just informative with recommendations, no pressure.
Got service I wanted quickly and just informative with recommendations, no pressure.
MORE
Jeffrey B
Quick, smooth and courteous service.
Quick, smooth and courteous service.
MORE
JJSmith
Quick, friendly service. They knew what they were doing.
Quick, friendly service. They knew what they were doing.
MORE
PEvans1071
I liked everything except not being able to get a printed receipt telling me about my service. I don’t think it’s my responsibly ...
I liked everything except not being able to get a printed receipt telling me about my service. I don’t think it’s my responsibly to have to go home and print my receipt.
MORE
Mj
Efficient,fast,friendly service
Efficient,fast,friendly service
MORE
Darren
The service was great
The service was great
MORE
CathyR
The guys who worked there were friendly and knowledgeable.
The guys who worked there were friendly and knowledgeable.
MORE
betty i
I had no wait time, they took car in promptly. Explained price from the start and advised me to bring in sooner because i had n ...
I had no wait time, they took car in promptly. Explained price from the start and advised me to bring in sooner because i had not had oil change in a while. Which showed they cared about the engine having a crime build up. I will return to them soon. Thank you.
MORE
bwrights
The service was quick and professional, and as the lobby in this store is really too small I was glad to be able to stay in the ...
The service was quick and professional, and as the lobby in this store is really too small I was glad to be able to stay in the car for this visit!
MORE
Tori I
Convenient
Convenient
MORE
Marie B
I really liked the friendly service and not being pressured to by other services. They were informative and spoke to me in a way ...
I really liked the friendly service and not being pressured to by other services. They were informative and spoke to me in a way that I could understand. This was my first tine at Valvoline and I will be returning in the future.
MORE
Dan DG
Everything went smoothly and quickly
Everything went smoothly and quickly
MORE
Indiantrail
I didn’t have a coupon for my visit. That helps me to go back!
I didn’t have a coupon for my visit. That helps me to go back!
MORE
Curt j
The person that runs the place is very knowledgeable and works extremely hard
The person that runs the place is very knowledgeable and works extremely hard
MORE
Dcp
Good job. Work was done right and fast.
Good job. Work was done right and fast.
MORE
kateg1516
It was quick and the workers were friendly
It was quick and the workers were friendly
MORE
Cfrank
They were fast and simple. We pulled into the garadge and we were done wiyh the oil change In under 10 minutes
They were fast and simple. We pulled into the garadge and we were done wiyh the oil change In under 10 minutes
MORE
Larry
I feel that service is overpriced and I am always pressured into buying additional services.
I feel that service is overpriced and I am always pressured into buying additional services.
MORE
Leah K
Always courteous and prompt at this location. Would not go anywhere else.
Always courteous and prompt at this location. Would not go anywhere else.
MORE
kdrivers92
Don’t know her name but I had a woman tech come in & explain everything to me. She was super nice & helped accommodate me since ...
Don’t know her name but I had a woman tech come in & explain everything to me. She was super nice & helped accommodate me since I’m very pregnant. She was awesome & I thought it was really cool to see a woman working there.
MORE
Ali t
The service was great. He was very friendly and clearly communicated everything to me.
The service was great. He was very friendly and clearly communicated everything to me.
MORE
BobK
quick service,pleasant staff. clean waiting area ,clean shop
quick service,pleasant staff. clean waiting area ,clean shop
MORE
Anonymous
That all are super nice.
That all are super nice.
MORE
Fernando A
Very quick workers and good service.
Very quick workers and good service.
MORE
Andre 3000
was a good service but could be better
was a good service but could be better
MORE
Debbie T.
Eveyone was extremely friendly. I didn't have to wait long. Overall very satisfying visit
Eveyone was extremely friendly. I didn't have to wait long. Overall very satisfying visit
MORE
1girlmommy
The technicians were very nice & explained the services offered. They were very efficient in getting my service completed. I hav ...
The technicians were very nice & explained the services offered. They were very efficient in getting my service completed. I have already recommended this center to my friends & family and I will continue to do so! GREAT CUSTOMER SERVICE!!!!
MORE
Mick N
Efficient crew and no wait
Efficient crew and no wait
MORE
Jbl
The crew was friendly professional and respectful
The crew was friendly professional and respectful
MORE
Ted D.
Service was fast, staff was friendly, environment was clean.
Service was fast, staff was friendly, environment was clean.
MORE
TJ
I received excellent service and had additional questions that the servicemen answered and gave good advice
I received excellent service and had additional questions that the servicemen answered and gave good advice
MORE
KR
Friendly staff and quick service!
Friendly staff and quick service!
MORE
Anon
Friendly staff and quick, courtesy service.
Friendly staff and quick, courtesy service.
MORE
BTP
Personnel are trained to “call-out” what has been done so there is accountable measure for the best job possible. I am always sa ...
Personnel are trained to “call-out” what has been done so there is accountable measure for the best job possible. I am always satisfied with Valvolines service at our Indian Trail location.
MORE
Jen P.
Good service, fast.
Good service, fast.
MORE
Joanna
I was satisfied with everything and there is nothing I can say that the staff did wrong. The price was high I thought. That’s th ...
I was satisfied with everything and there is nothing I can say that the staff did wrong. The price was high I thought. That’s the only thing I would have liked to be different.
MORE
Michael M
Great experience...again. Fast, friendly, professional
Great experience...again. Fast, friendly, professional
MORE
Luis P.
They gave us great service , they recommended some things but they did not pressure us into getting it from them. They also chec ...
They gave us great service , they recommended some things but they did not pressure us into getting it from them. They also checked items that normally they don’t do at other places like the transmission fluid.
MORE
T.Segal
The staff was courteous and I didn’t feel pressured to get anything additional. They were quick and easy going. They asked if I ...
The staff was courteous and I didn’t feel pressured to get anything additional. They were quick and easy going. They asked if I had a coupon, which was super helpful and I feel like these guys were trustworthy.
MORE
Vanessa
Very friendly and helpful
Very friendly and helpful
MORE
CARL W.
MEMBERS WERE FAST & VERY GOOD.
MEMBERS WERE FAST & VERY GOOD.
MORE
Ruben
They identified a problem with car and made a minor fix.
They identified a problem with car and made a minor fix.
MORE
Kay C
Staff was very attentive to my needs
Staff was very attentive to my needs
MORE
KA
I filled a survey out before and I was already highly satisfied then. This time I was saitified as I had to get an inspection as ...
I filled a survey out before and I was already highly satisfied then. This time I was saitified as I had to get an inspection as well.
MORE
Lefty
Great service, friendly staff, very timely. Always a great experience at Valvoline.
Great service, friendly staff, very timely. Always a great experience at Valvoline.
MORE
Paulette
Professional and quick
Professional and quick
MORE
Anonymous
Kayla Brandon and Spencer were very professional courteous and friendly I would recommend this Valvoline location to all my frie ...
Kayla Brandon and Spencer were very professional courteous and friendly I would recommend this Valvoline location to all my friends overall a very pleasant experience thank you
MORE
Jamielee
The young lady who took care of me that day was very informative and worked as one unit with her team to perform my oil change a ...
The young lady who took care of me that day was very informative and worked as one unit with her team to perform my oil change and was able to discover other needs my vehicle needed. They were very thorough in checking all my vehicles fluid levels and air pressure in my tires. They seemed very knowledgeable about what they're doing. They were also very courteous respectful and attentive to my needs. I will definitely go back again.
MORE
Laura B
How quick I got my oil changed, was great. It's always a "plus" when you dont have to wait long.
How quick I got my oil changed, was great. It's always a "plus" when you dont have to wait long.
MORE
Darren P
the employees was nice and they completed the job at a timely manner
the employees was nice and they completed the job at a timely manner
MORE
Grizz
The staff work as a team,
The staff work as a team,
MORE
Jim m
Everything was great. I was getting the service for my daughter.
Everything was great. I was getting the service for my daughter.
MORE
UCHoops
Always happy with the service since it opened. Always return for Oil change when needed
Always happy with the service since it opened. Always return for Oil change when needed
MORE
Greg R
3rd time I've used this location and I'm very satisfied with my service. Very friendly and polite staff. Location is very conve ...
3rd time I've used this location and I'm very satisfied with my service. Very friendly and polite staff. Location is very convenient.
MORE
CUSTOMER
THE ALLIGNMENT IS WAY OFF ON MY VEHICLE WITH THE TIRE ROTATION. EVERYTHING ELSE WAS GREAT.
THE ALLIGNMENT IS WAY OFF ON MY VEHICLE WITH THE TIRE ROTATION. EVERYTHING ELSE WAS GREAT.
MORE
Carl H. Becker III
I was completely satisfied with the layout and total operation of your center, customer service was great, knowledgeable, friend ...
I was completely satisfied with the layout and total operation of your center, customer service was great, knowledgeable, friendly employees that listen to the customer. Normally, I change my own oil, and always buy Valvoline 5W20 regular oil. I could not locate my drip pan, so I took my truck to your new location. I had an issue with my wiper blades that I installed myself, and they were not locking in. I purchased new blades and your employees installed them. They checked all of my fluids, and I asked them to check the rear differential fluid which had no signs of leaks my vehicle is 2005 and was a quart low, your team refilled. I own about four trucks 3 are kept in Mullens, WV 25882, and would have them serviced up there if you had a center located up there. Just purchased a 2011 GMC Pickup, and will be bringing that vehicle in to this location. Completely Satisfied Customer.
MORE
Mike K.
They changed my oil & didn't pressure me on other services! A major plus!Customer's like that!
They changed my oil & didn't pressure me on other services! A major plus!Customer's like that!
MORE
Anonymous
They seemed a little under staffed. There was only one other vehicle but they weren't able to start on mine until it was finish ...
They seemed a little under staffed. There was only one other vehicle but they weren't able to start on mine until it was finished
MORE
Jamie
The staff was very polite and attentive. My service tech Spencer was great.
The staff was very polite and attentive. My service tech Spencer was great.
MORE
SoCaln8v2NC
Quick and Easy Service
Quick and Easy Service
MORE
Rob R.
The only thing was that I had to wait before getting into the service area so it took more time than I thought it would.
The only thing was that I had to wait before getting into the service area so it took more time than I thought it would.
MORE
Tjsmith26
The staff at this location is awesome.
The staff at this location is awesome.
MORE
JEFF D
Nice pleasant staff i felt i could trust
Nice pleasant staff i felt i could trust
MORE
N.E.E.
Advised needed cabinet filter and air filter. when I stated they replaced cabin filter on last visit, tech looked in computer an ...
Advised needed cabinet filter and air filter. when I stated they replaced cabin filter on last visit, tech looked in computer and said, oh yes I see we did. Also air filter was still very white and clean. Makes me wonder how many people they sell filters too that are not really needed.
MORE
Kenny G
Mainly the knowledge and expertise of the staff
Mainly the knowledge and expertise of the staff
MORE
Same as before
Pricing is not in line with service rendered
Pricing is not in line with service rendered
MORE
Jacoba
Quick and easy
Quick and easy
MORE
camaguey
Customer service was great and I received a discount on my first time there!
Customer service was great and I received a discount on my first time there!
MORE
Jim K
Quick professional service
Quick professional service
MORE
Wanda
Good service,fast and nice.
Good service,fast and nice.
MORE
Adam D
Everyone was very nice and made you feel very welcomed
Everyone was very nice and made you feel very welcomed
MORE
Sherry F
They are fast and very friendly!
They are fast and very friendly!
MORE
MelYork
Friendly service. Very Fast. Didn't try to oversell on future/suggested services.
Friendly service. Very Fast. Didn't try to oversell on future/suggested services.
MORE
Linda C
Everyone is friendly and professional and ready to help each other to get you taken care of.
Everyone is friendly and professional and ready to help each other to get you taken care of.
MORE
Steve B
Like your oil change centers used in the past, I know what to expect with each visit. If there is an issue, they tell me how cr ...
Like your oil change centers used in the past, I know what to expect with each visit. If there is an issue, they tell me how critical it is to take care of it and in what time frame.
MORE
Lydia D.
Employees were knowledgeable and courteous.... The overall experience was great but did feel that Valvoline was a little pricier ...
Employees were knowledgeable and courteous.... The overall experience was great but did feel that Valvoline was a little pricier than some other reputable competitors.... Would probably return based on the staff performance.
MORE
JackC
Excellent service
Excellent service
MORE
Fran H
I received very courteous and efficient service with no high pressure to buy anything unnecessary.
I received very courteous and efficient service with no high pressure to buy anything unnecessary.
MORE
Larry
The team here is always awesome and courteous! Keep up the good work!!
The team here is always awesome and courteous! Keep up the good work!!
MORE
Anonymous
The staff was friendly and informative. I waited because the bays were ocupied. When my car was put in a bay they were very fast ...
The staff was friendly and informative. I waited because the bays were ocupied. When my car was put in a bay they were very fast.
MORE
G Garcia
I think the price is a bit expensive, I get coupons all the time from firestone and good year for $20 oil changes. That is my on ...
I think the price is a bit expensive, I get coupons all the time from firestone and good year for $20 oil changes. That is my only gripe about Valvoline. Service was great.
MORE
G35 dog mom
Fast service
Fast service
MORE
Jm
Unprofessional appearance of staff, waiting room seats were dirty when I visited. Also as a a person who is responsible for oper ...
Unprofessional appearance of staff, waiting room seats were dirty when I visited. Also as a a person who is responsible for operations of 10 locations at my current job I felt that the employees were lacking in safety training. I observed all but 1 employee wearing they're safety glasses on top of they're head instead of properly covering their eyes while performing different job functions. Also not wearing eye or hearing protection when rotating tires. Maybe it's just me but staff appearance and cleanliness of the facility are important to me and the lack of wearing PPE makes me wonder if you don't care about protecting yourself, how much do you care about my vehicle.
MORE
Paula
efficient
efficient
MORE
Bill Stroud aka Hundred Dollar Bill
Thomas was very friendly and knowledgeable.
Thomas was very friendly and knowledgeable.
MORE
KimC
The man who helped me was super friendly and polite. They finished up just as they were closing and I apologized multiple times ...
The man who helped me was super friendly and polite. They finished up just as they were closing and I apologized multiple times for coming late, but the associate reassured me it was no problem at all. Fantastic customer service!
MORE
Judy
They first told me both lights on the rear driver's side were burned out and they were going to replace them both. They then rea ...
They first told me both lights on the rear driver's side were burned out and they were going to replace them both. They then realized only one was burned out. They also replaced the drip pan plug without asking first telling me that it was getting stripped. I had no chance to see the old one and was never told before it was getting stripped. .....
MORE
KatieR
Great customer service and friendly technicians.
Great customer service and friendly technicians.
MORE
Cb63
Fast friendly service. Staff was nice and change was quick.
Fast friendly service. Staff was nice and change was quick.
MORE
Eddie TH
Quick and efficient
Quick and efficient
MORE
EmilyP
Great customer service. And I like that they are quick!
Great customer service. And I like that they are quick!
MORE
Big Jim
Same consistent service at each visit
Same consistent service at each visit
MORE
ADAM D
THEY WERE FAST AND VERY POLITE
THEY WERE FAST AND VERY POLITE
MORE
MAWELL
THESE GUYS ARE MY PERSONAL PIT CREW
THESE GUYS ARE MY PERSONAL PIT CREW
MORE
ADC
Very friendly and competent employees. Competitive prices.
Very friendly and competent employees. Competitive prices.
MORE
Kevin R
The manager, Kayla, is very thorough, friendly and communicative. Her staff is very professional and quick. Service is always ...
The manager, Kayla, is very thorough, friendly and communicative. Her staff is very professional and quick. Service is always top notch.
MORE
Travis d
Very friendly and they got the oil change done quickly. Didn’t even get out of my truck. My next oil change will definitely be a ...
Very friendly and they got the oil change done quickly. Didn’t even get out of my truck. My next oil change will definitely be at valvoline instant oil change!
MORE
Jorge N.
The techs were super friendly and professional. They got me in and out quickly.
The techs were super friendly and professional. They got me in and out quickly.
MORE
DanielR
McKayla was awesome. Explained things very well. Service was fast as well.
McKayla was awesome. Explained things very well. Service was fast as well.
MORE
Diana L
Friendly and courteous staff. Very polite. Nice to see a young woman working in that environment as well.
Friendly and courteous staff. Very polite. Nice to see a young woman working in that environment as well.
MORE
B. Webster
Very professional. Clean waiting room and garage. Quick and easy. Friendly associates.
Very professional. Clean waiting room and garage. Quick and easy. Friendly associates.
MORE
Kate
First time ever using his type of service. They were very friendly and no pressure at all.
First time ever using his type of service. They were very friendly and no pressure at all.
MORE
BobS
Quick, efficient and friendly
Quick, efficient and friendly
MORE
LC
The oil change was completed quickly and the technicians/staff were very professional
The oil change was completed quickly and the technicians/staff were very professional
MORE
C Craig
The workers were very friendly and welcoming! The oil change was very fast and i fell that it was effectively done! #teamwork
The workers were very friendly and welcoming! The oil change was very fast and i fell that it was effectively done! #teamwork
MORE
Harvey
They are always fast.
They are always fast.
MORE
Thrifty
It took a lot longer that I thought it should when no one was in front of me.
It took a lot longer that I thought it should when no one was in front of me.
MORE
Kim F
The staff was extremely nice . Seemed to know what they were doing. It did not take but a few minutes to complete the oil chang ...
The staff was extremely nice . Seemed to know what they were doing. It did not take but a few minutes to complete the oil change. Overall great service.
MORE
Patrick R
Everyone was friendly and courteous, I was in and out without delays.
Everyone was friendly and courteous, I was in and out without delays.
MORE
Carl H
Very quick and competitively priced, clean facility & employees, friendly service.
Very quick and competitively priced, clean facility & employees, friendly service.
MORE
JackM
Staff was friendly and professional
Staff was friendly and professional
MORE
JSully
Everything went quick
Everything went quick
MORE
Deesha
I had a great experience and will be back in 3 months
I had a great experience and will be back in 3 months
MORE
Shelley S
Quality service for the priceQuick and convenient Knowledgeable and friendly staff
Quality service for the priceQuick and convenient Knowledgeable and friendly staff
MORE
JDR
Fast and convenient. No wait. Offers additional services that I plan to use in the future.
Fast and convenient. No wait. Offers additional services that I plan to use in the future.
MORE
Roger L
They were friendly!
They were friendly!
MORE
jilico
The entire staff was friendly and knowledgeable
The entire staff was friendly and knowledgeable
MORE
Alex S.
professionalism
professionalism
MORE
JayL
Always get the “you need a new filter “ line every time I go to one of these, like a cabin air filter or engine air filter.
Always get the “you need a new filter “ line every time I go to one of these, like a cabin air filter or engine air filter.
MORE
Prosario14
It was quick, friendly and knowledgeable service. The price was fair and they told or recommended other services, but was not pr ...
It was quick, friendly and knowledgeable service. The price was fair and they told or recommended other services, but was not pressured.
MORE
Hannah
The woman who helped us was named michaela. She answered every question with a friendly smile and thorough knowledge of the answ ...
The woman who helped us was named michaela. She answered every question with a friendly smile and thorough knowledge of the answer. She was very friendly and fun.
MORE
Jake
Price seems out of line.
Price seems out of line.
MORE
Varick B
Satisfied with my experience techs were awesome.
Satisfied with my experience techs were awesome.
MORE
JR
It was fine.
It was fine.
MORE
Cristal S
Everyone was so kind! They made me feel welcomed and i feel like they went out of their way to make a customer like me happy. I ...
Everyone was so kind! They made me feel welcomed and i feel like they went out of their way to make a customer like me happy. I also have a baby so it was nice i got to stay in the car while they changed my oil! I’ll definitely be back! I was worried about the price but since I’m getting this kind of service! I’ll definitely be back!
MORE
NH
Very friendly and efficient
Very friendly and efficient
MORE
Steve6
Knowledgeable staff, kind demeanor, and welcoming attitude. took they took the time to answer all of my questions, even though I ...
Knowledgeable staff, kind demeanor, and welcoming attitude. took they took the time to answer all of my questions, even though I ask a lot of questions
MORE
Kimberly T
No pressure. Courteous staff
No pressure. Courteous staff
MORE
Clyde
Team was polite and knowledgeable and they accommodated my needs. I was in a rush and I felt they like wanted me to make my dead ...
Team was polite and knowledgeable and they accommodated my needs. I was in a rush and I felt they like wanted me to make my deadline.
MORE
coach02
i just feel that the price for a basic synthetic oil change was high. $89 is a bit much.
i just feel that the price for a basic synthetic oil change was high. $89 is a bit much.
MORE
Paulette
McKayla was knowledgeable and professional
McKayla was knowledgeable and professional
MORE
xA Owner
Courteous service, accommodated handicapped brother by allowing him to stay in the car while service was completed.
Courteous service, accommodated handicapped brother by allowing him to stay in the car while service was completed.
MORE
MichaelScarnFBI
The staff was very friendly, not pushy, while still offering me the options for what I may need or have requested. It was also o ...
The staff was very friendly, not pushy, while still offering me the options for what I may need or have requested. It was also obvious that the staff was very comfortable and experienced with one-another and executed their jobs flawlessly, showing that they are a strong team.
MORE
Kevin F
It was quick and they group was working hard despite the temperature was freezing outside.
It was quick and they group was working hard despite the temperature was freezing outside.
MORE
Anonymous
Quick and painless
Quick and painless
MORE
Jamie K
Always room for improvement. Learning and personal improvement should be something to strive for.I was totally pleased with my s ...
Always room for improvement. Learning and personal improvement should be something to strive for.I was totally pleased with my service and the staff, pricing seems high.
MORE
TorsoBoy
Kayla and the crew were fast, efficient, and courteous. This is consistent through all the vehicles we own that have been servic ...
Kayla and the crew were fast, efficient, and courteous. This is consistent through all the vehicles we own that have been serviced.
MORE
Crowder
Wonderful service! Quick and inexpensive
Wonderful service! Quick and inexpensive
MORE
Thomas
Staff is always professional and friendly and they for sure know what they are doing,Awesome place,Great people.
Staff is always professional and friendly and they for sure know what they are doing,Awesome place,Great people.
MORE
Norm
Service was good. Noticed they checked lots of things.
Service was good. Noticed they checked lots of things.
MORE
Cathy F
I came in for an inspection. I was in and out within 20 minutes. Very satisfied with the whole experience.
I came in for an inspection. I was in and out within 20 minutes. Very satisfied with the whole experience.
MORE
DarylB
No hassle oil change, especially close to closing time.
No hassle oil change, especially close to closing time.
MORE
Alexis S
Great customer service and very knowledgeable manager and staff. She leads a great crew.
Great customer service and very knowledgeable manager and staff. She leads a great crew.
MORE
Kerri
I was treated with respect and kind professionalism. The professional on duty was knowledgeable and you could tell he has a pass ...
I was treated with respect and kind professionalism. The professional on duty was knowledgeable and you could tell he has a passion for his work. Just as a foot note, he was the only one on staff that day that could do the inspection and apologized for asking me to wait. I had no issue waiting for my service, please do not deduct any Customer Service Scores from this survey.
MORE
Pat R
Everyone was courteous and helpful
Everyone was courteous and helpful
MORE
Oval
The service was quick. The technicians asked questions and answered questions we asked. They were professional and courteous.
The service was quick. The technicians asked questions and answered questions we asked. They were professional and courteous.
MORE
Laura K.
It was quick and professional.
It was quick and professional.
MORE
BirdDog 64
Excellent service and staff. Friendly, fast, and done right.
Excellent service and staff. Friendly, fast, and done right.
MORE
JimChepko
Could've gotten a better deal, elsewhere.
Could've gotten a better deal, elsewhere.
MORE
Meredith J
I have tires on my vehicle that have a higher PSI than what is indicated on the door panel. My tires were deflated to 32PSI for ...
I have tires on my vehicle that have a higher PSI than what is indicated on the door panel. My tires were deflated to 32PSI for tires that need to be at 40 PSI. At the end on the service they saw the tire pressure indicator light on and attempted to adjust the pressure on the spare tire to make the light go off. The spare tire is not connected to the pressure system and was dumbfounded they thought that it would be. I did not realize they had deflated the tires to an improper level until the vehicle was out of the service area.
MORE
vinnie v
fast service, knowledgeable, friendly,
fast service, knowledgeable, friendly,
MORE
Pat R
There is nothing that comes to mind at this time. I was in and out in no time. Everyone was friendly and knowledgeable.
There is nothing that comes to mind at this time. I was in and out in no time. Everyone was friendly and knowledgeable.
MORE
bwil704
Staff was friendly upon driving up to the entrance, answered the questions I had about the new car I was driving (which kind of ...
Staff was friendly upon driving up to the entrance, answered the questions I had about the new car I was driving (which kind of oil, how often to be changed, etc.) - also ran a diagnostics test to help me understand the ins and outs of my vehicle. Quickly changed the oil and provided maintenance recommendations.
MORE
Jorge N.
I tried getting an oil change appointment at the dealership and they had no appointments available and said I could walk in but ...
I tried getting an oil change appointment at the dealership and they had no appointments available and said I could walk in but might be waiting over an hour. So I tried Valvoline figuring I could be in and out and sure enough I was.
MORE
J. Long
Overall experience was great. Only reason I didn’t mark highly satisfied is that I couldn’t get my tires rotated due to the staf ...
Overall experience was great. Only reason I didn’t mark highly satisfied is that I couldn’t get my tires rotated due to the staff not having the proper tools. The wheels are stock so there is no reason for this location to not have the tools to complete the job. I had to go to your competitor down the street to have them rotated. Having to go to 2 separate places is a hassle. Next time I need them rotated I won’t get my oil changed here, I’ll have your competitor due it to save time.
MORE
Anonymous
very professional.
very professional.
MORE
Thomas K
Professional, courteous, prompt
Professional, courteous, prompt
MORE
RAY E
Prompt, knowledgeable and professional service and respectful to customer.
Prompt, knowledgeable and professional service and respectful to customer.
MORE
DT
Great people. Kayla is top notch!
Great people. Kayla is top notch!
MORE
K. Russell
The staff were friendly and knowledgeable. The service was quick as I expected. Pricing was on par with what I've seen elsewhere ...
The staff were friendly and knowledgeable. The service was quick as I expected. Pricing was on par with what I've seen elsewhere.
MORE
Anonymous
Easy, efficient. Clearly communicated
Easy, efficient. Clearly communicated
MORE
Kelly Y.
The staff, especially Kenny, were professional and personable - even opening the waiting room door for me. The oil and filter c ...
The staff, especially Kenny, were professional and personable - even opening the waiting room door for me. The oil and filter change was performed quickly and I was on my way. I will certainly use this location again. I've already recommended this location to a few friends and family.
MORE
Mark B.
Way too expensive. Oil change and tire rotation $80.00. I will go somewhere else in the future.
Way too expensive. Oil change and tire rotation $80.00. I will go somewhere else in the future.
MORE
Karlyn
Very pleasant staff and kept me informed at all time.
Very pleasant staff and kept me informed at all time.
MORE
Bob H
The staff was friendly and attentive to the service I received on my BMW Z4. Excellent *****Five Star***** I will be returning ...
The staff was friendly and attentive to the service I received on my BMW Z4. Excellent *****Five Star***** I will be returning to bring in my Lexus this weekand look forward to the same quality service from this Team!
MORE
Hunter S
While the price was initially off-putting, the result of the oil change was quite satisfactory. My Ford Focus was "stuttering", ...
While the price was initially off-putting, the result of the oil change was quite satisfactory. My Ford Focus was "stuttering", I suppose, and doing this weird thing whenever it accelerated from a stop. This oil change however, despite its price, fixed it somehow when past oil changes didn't. Either way, it's appreciated and me appreciate this service much more.
MORE
Jackie G
The employees were nice and friendly and got the job done quickly..
The employees were nice and friendly and got the job done quickly..
MORE
Kim
Friendly staff. We were quoted a price for basic oil change but make of our car warranted a different price and manager gave us ...
Friendly staff. We were quoted a price for basic oil change but make of our car warranted a different price and manager gave us price we were quoted. Very good experience!
MORE
Thomas B
Employees were amazing friendly and professional,Love the place and always have my company and personal vehicles serviced there.
Employees were amazing friendly and professional,Love the place and always have my company and personal vehicles serviced there.
MORE
Anonymous
The staff identified a problem that was caused by the prwviously place I got my oil changed, they told me what part I needed, di ...
The staff identified a problem that was caused by the prwviously place I got my oil changed, they told me what part I needed, didn't try to upsell me and topped off everything before I left to get the part without knowing for sure I would come back. Definitely came back and they did a great job!
MORE
JR
Everything was great.
Everything was great.
MORE
JR
Everything was great.
Everything was great.
MORE
Paul G
Great customer service and friendly attitudes from employees.
Great customer service and friendly attitudes from employees.
MORE
Tay19
This was my first time trying the valvoline express and was so impressed with the speed and quality of the service.
This was my first time trying the valvoline express and was so impressed with the speed and quality of the service.
MORE
Steph K
They were fast and friendly. They also answered every question I had and I had a lot of them.
They were fast and friendly. They also answered every question I had and I had a lot of them.
MORE
NikkiP
The staff were very friendly and informative. As soon as my car was in the service bay they efficiently changed my oil, topped o ...
The staff were very friendly and informative. As soon as my car was in the service bay they efficiently changed my oil, topped off my fluids, and did everything professionally. I will definitely be back the next time I'm due for an oil change.
MORE
Marisa T.
Quick and convenient.
Quick and convenient.
MORE
Greg R
Friendly efficient staff.
Friendly efficient staff.
MORE
Tarrah S
Kayla was very helpful and gave me honest advice about possible services. They are very courteous and super quick!
Kayla was very helpful and gave me honest advice about possible services. They are very courteous and super quick!
MORE
CC Nelson
Everyone was very nice and courteous. I had never been to this location before so I wasn't sure what to expect, but it came high ...
Everyone was very nice and courteous. I had never been to this location before so I wasn't sure what to expect, but it came highly recommended by a friend. Normally I go to the dealership to have my vehicle serviced for routine maintenance, but I needed to get in somewhere quickly and this was a very convenient option. I was a bit surprised at the price, but I had a coupon which made it more affordable.
MORE
iubb1den@msn.com
no issues. fast service on a car inspection.
no issues. fast service on a car inspection.
MORE
Vicki L.
I experienced no waiting when I pulled up to get my oil changed. The staff were cheerful and seemed to enjoy their work; I don' ...
I experienced no waiting when I pulled up to get my oil changed. The staff were cheerful and seemed to enjoy their work; I don' t see that very often.
MORE
Pappy
Service was performed in a timely and professional manner. Service notified me that my left headlight was not functioning and qu ...
Service was performed in a timely and professional manner. Service notified me that my left headlight was not functioning and quoted me a resonant price to replace it.
MORE
Grizz
All the staff were very professional and most importantly quick I was the only one there and they all worked together to get it ...
All the staff were very professional and most importantly quick I was the only one there and they all worked together to get it done THAT'S TEAMWORK
MORE
Anonymous
Very professional
Very professional
MORE
Deebs
Great folks, great service
Great folks, great service
MORE
AliciaB
Quick, courteous, no pressure, like the video monitoring for accountability (although it was significantly delayed.)
Quick, courteous, no pressure, like the video monitoring for accountability (although it was significantly delayed.)
MORE
Roger
Chad, assistant Mngr, and his staff were great!!!!
Chad, assistant Mngr, and his staff were great!!!!
MORE
NurseLissy
A service provider (I think his name is Thomas) was so sweet and accommodating to me! He needs to be promoted asap!!! Great peop ...
A service provider (I think his name is Thomas) was so sweet and accommodating to me! He needs to be promoted asap!!! Great people skills and trustworthy.
MORE
Nicole R.
I just moved to the area and I miss the valvoline where I got my oil changed before in Greenville, SC. They were extremely outgo ...
I just moved to the area and I miss the valvoline where I got my oil changed before in Greenville, SC. They were extremely outgoing and helpful. The people at Indian trail were nice and helpful it's just hard to beat that service. I don't have any complaints though.
MORE
Beckyvc
Friendly staff, very happy and knowledgable
Friendly staff, very happy and knowledgable
MORE
Kyle - Highly Satisfied Father
This was my first visit with my 16 year old daughter, who took her new 2017 Jeep Wrangler in for service...There was a young lad ...
This was my first visit with my 16 year old daughter, who took her new 2017 Jeep Wrangler in for service...There was a young lady working (who also appeared to be in charge) and she was a ROCK STAR...Made this entire visit incredible and also made my daughter feel comfortable...
MORE
Gw
It's a place to have your oil changed not much more you can say! The staff was nice got me in and out
It's a place to have your oil changed not much more you can say! The staff was nice got me in and out
MORE
Mia M
Friendly staff and no high pressure sales tactics. Service was fast and courteous
Friendly staff and no high pressure sales tactics. Service was fast and courteous
MORE
Kenny A
I was satisfied with the service. My first time so I need more times to go to give a fair assessment of the service, but my firs ...
I was satisfied with the service. My first time so I need more times to go to give a fair assessment of the service, but my first experience was a good one.
MORE
Mmilice0
Customer service was great and they did a quick and great job!
Customer service was great and they did a quick and great job!
MORE
king2george
was more than I paid for an oil change in a long while, but needed one and it was quick/convenient
was more than I paid for an oil change in a long while, but needed one and it was quick/convenient
MORE
Gary N
Ashton, Brandon & Thomas made up the team working on my vehicle. There was a problem trying to remove the oil drain plug, but th ...
Ashton, Brandon & Thomas made up the team working on my vehicle. There was a problem trying to remove the oil drain plug, but these guys were very informative and very careful when they discovered the problem. They informed me and let me make the decision to continue. I have been using a different oil change facility for 5 or 6 years and the previous place was tightening the plug too much. Brandon remove the drain plug and let me examine it and put in a new one. As they tried to remove the old oil filter it was a similar issue, it had been installed by my previous oil change facility without lubing the gasket 1st which caused it to be very difficult to remove. Brandon was very careful and diligent and finally able to get the old filter off. Frank (regional manager) was there today monitoring the facility. He and I chatted and I also expressed how impressed I was with this group of young guys and how well they worked together. I am a Quality Manager for a local company and also a long-time car-guy. I am very attentive and aware of how things are being done. Kudos to Frank and the team at BD0018-Sun Valley location. I'm a repeat customer. Thanks!!!!
MORE
Anonymous
No high pressure sales. Job was performed in a timely manner.
No high pressure sales. Job was performed in a timely manner.
MORE
Sandy R.
I was greeted right away, and did not have to wait and I was able to pay and leave quickly. Fast and good service. Great job tea ...
I was greeted right away, and did not have to wait and I was able to pay and leave quickly. Fast and good service. Great job team!
MORE
none
curetiousfastknowledgeable
curetiousfastknowledgeable
MORE
Robert L
Professionalism and friendliness of the staff, cleanliness of the facility, location close to residence.
Professionalism and friendliness of the staff, cleanliness of the facility, location close to residence.
MORE
Skibble
First of all the price. A competitor was more than twice the price of the service received. The mechanics kept me informed of d ...
First of all the price. A competitor was more than twice the price of the service received. The mechanics kept me informed of delays and reasons. Very courteous staff. I really appreciate the staff of this service center.
MORE
PattyT
Prices are extremely high. The cost should be explained or posted to know what you are getting into.
Prices are extremely high. The cost should be explained or posted to know what you are getting into.
MORE
Vic m
Price to high
Price to high
MORE
Melissa L
Very polite and friendly staff. Answered any questions I had.
Very polite and friendly staff. Answered any questions I had.
MORE
coach02
no pressure but informative
no pressure but informative
MORE
Vkirk91
It was way over priced it is half the price at Walmart and they refill fluid levels and vacuum
It was way over priced it is half the price at Walmart and they refill fluid levels and vacuum
MORE
Wirenet
The service was good. The problem I had was the tech removed the sticker on my window for my tire rotation schedule and left a g ...
The service was good. The problem I had was the tech removed the sticker on my window for my tire rotation schedule and left a grease print on the window. Also the did not put a sticker for the next oil change as they usually do. So not only do I not have the mileage reminder for my tire rotation, but I do not know when my oil change is do again.
MORE
Hertz RAC
I am a hertz representative of a new location that just opened up in Monroe, NC. I know that Valvoline is a national vender for ...
I am a hertz representative of a new location that just opened up in Monroe, NC. I know that Valvoline is a national vender for hertz with locked in Corporate rates. The corporate locked in rate nor a discount was applied to the oil change of the vehicle that I took into the shop
MORE
CatS
Courteous staff, clean waiting area.
Courteous staff, clean waiting area.
MORE
Kylebolin2012
Great people
Great people
MORE
Yvette
Thomas and Lucas provided wonderful customer service. I will return to your location based on how fast my oil change was and t ...
Thomas and Lucas provided wonderful customer service. I will return to your location based on how fast my oil change was and there customer service.
MORE
Lisa
Quick service friendly
Quick service friendly
MORE
Olive
Service was great. Only waited a very short amount of time while the team changed the oil in my vehicle. Staff was super frien ...
Service was great. Only waited a very short amount of time while the team changed the oil in my vehicle. Staff was super friendly and helpful. Great experience!
MORE
Meghan S.
Everyone was right on top of everything yet not pushy at all. I was in and out in about 20 minutes. But they changed my battery ...
Everyone was right on top of everything yet not pushy at all. I was in and out in about 20 minutes. But they changed my battery and did the full synthetic oil change in that time. EXTREMELY SATISFIED. Definitely will be going back.
MORE
Grizz
Staff was pleasant and courteous and were not after more money it felt good to be there ad know they were takinggood care of my ...
Staff was pleasant and courteous and were not after more money it felt good to be there ad know they were takinggood care of my vehicle
MORE
Indian Trail Joe
Very courteous and engaging staff
Very courteous and engaging staff
MORE
Katherine R
I was very impressed with the team especially Joshua who I believe is the manager. He was very courteous and polite. I have us ...
I was very impressed with the team especially Joshua who I believe is the manager. He was very courteous and polite. I have used your services for many years but at a different location. I have always been pleased with the service I received but I was very pleased and impressed with Joshua and his team at this new location. I will definitely return. Thank you.
MORE
coach02
coffee was made, no cups in waiting area. I did not see them check tire pressure.
coffee was made, no cups in waiting area. I did not see them check tire pressure.
MORE
Sara J
great service and fast
great service and fast
MORE
Joni
Quickly inspected my car
Quickly inspected my car
MORE
Sally S
speedy delivery! Very courteous staff.
speedy delivery! Very courteous staff.
MORE
Jordan
The price without a coupon is too high. The cost with a coupon is still higher than I would like to pay. It has me considering d ...
The price without a coupon is too high. The cost with a coupon is still higher than I would like to pay. It has me considering doing my own oil changes.
MORE
Dpenn3
Pricing structure to high compared to your competitors
Pricing structure to high compared to your competitors
MORE
Swann
Clean fast and friendlyThanks!
Clean fast and friendlyThanks!
MORE
tr
Quick service was appreciated
Quick service was appreciated
MORE
JessicaE
I had to get my cabin filter changed which tacked on 10 extra minutes. I was the only customer at the time, so it felt a little ...
I had to get my cabin filter changed which tacked on 10 extra minutes. I was the only customer at the time, so it felt a little excessive. The employees were great though. No other complaints or problems.
MORE
Ruben
Great service. Identified low power steering fluid. Made Abigail difference.
Great service. Identified low power steering fluid. Made Abigail difference.
MORE
Bpschafrath
The speed and efficiency of my service could not be beat. The staff was very professional as well.
The speed and efficiency of my service could not be beat. The staff was very professional as well.
MORE
Sure P
It was extremely fast service. I didn't have to wait at all. The guys were very professional.
It was extremely fast service. I didn't have to wait at all. The guys were very professional.
MORE
Angie O.
Outrageously priced and we even had a coupon. We will not be going back.
Outrageously priced and we even had a coupon. We will not be going back.
MORE
Rick W
Pricing was not given up front and I was charge for extra oil and for extra labor beyond the $73.00 oil change. ($20.00) I was ...
Pricing was not given up front and I was charge for extra oil and for extra labor beyond the $73.00 oil change. ($20.00) I was not given a reason why. I felt ripped off.I could have made a scene but I didn't. So I decided not to go back or recommend them to anyone else. I also have 4 other cars in my household that could have been there business.
MORE
Michael L.
The only thing was the pricing. I feel the cost was a little high but still satisfied.
The only thing was the pricing. I feel the cost was a little high but still satisfied.
MORE
Johnny Mac
Great guys. Andrew knew his stuff
Great guys. Andrew knew his stuff
MORE
Jennifer T.
The guys were very personable and professional. They inspected my car in a timely manner. The shop was extremely clean and eve ...
The guys were very personable and professional. They inspected my car in a timely manner. The shop was extremely clean and everyone there was very clean and neat.
MORE
Digg
It was a great first time experience. Just have to use them more before I can give them outstanding performance
It was a great first time experience. Just have to use them more before I can give them outstanding performance
MORE
TonyS.26
The staff is awesome. They are fast, friendly and knowledgeable. They never pressure to upsell and if they make a recommendation ...
The staff is awesome. They are fast, friendly and knowledgeable. They never pressure to upsell and if they make a recommendation the prices for items like wipers, filters and bulbs are very reasonable.
MORE
Dann
Fast service
Fast service
MORE
blackramsport
the technicians were friendly and helpful despite it was raining outside.they let me know about services i would need in the fut ...
the technicians were friendly and helpful despite it was raining outside.they let me know about services i would need in the future and offered to install an air cleaner for me if I brought them one since it was not in stock
MORE
Deborah W.
Just the long wait at first
Just the long wait at first
MORE
Edie V.
Was told I needed a new air filter when he showed me my filter that was clean. He also told me I needed new tires when my tires ...
Was told I needed a new air filter when he showed me my filter that was clean. He also told me I needed new tires when my tires are 6 months old.
MORE
BobbyW
The facility was very clean. The staff is very professional. They had backups and double-check behind each other which two very ...
The facility was very clean. The staff is very professional. They had backups and double-check behind each other which two very important. they checked all fluid levels and even the battery which I thought was very good period also included the tires.
MORE
Rick M
Enjoyed the oil change and liked the people. Will go back again.
Enjoyed the oil change and liked the people. Will go back again.
MORE
Joe S
Overall wait including oil change was no more than a half an hour
Overall wait including oil change was no more than a half an hour
MORE
SgtMaj
The manager Joshua Garner was a really swell guy. His car knowledge and expertise was very impressive. What a great employee you ...
The manager Joshua Garner was a really swell guy. His car knowledge and expertise was very impressive. What a great employee you guys have.
MORE
Rob
Quick and courteous service
Quick and courteous service
MORE
Beachwishen
it was fine no real problems...I was just tired that day and it was a bit noisey...and it would have been nice if there was a dr ...
it was fine no real problems...I was just tired that day and it was a bit noisey...and it would have been nice if there was a drink machine in the waiting room....which has nothing to do with the service which was fine
MORE
SB
Great service, friendly and no pressure
Great service, friendly and no pressure
MORE
Cathy S
The staff was very courteous. Very professional. Knowledgeable. Need a repair they don't do and gave me me an idea of what it sh ...
The staff was very courteous. Very professional. Knowledgeable. Need a repair they don't do and gave me me an idea of what it should cost.
MORE
Surendra
Quick and easy, nice customer service!
Quick and easy, nice customer service!
MORE
Dr. Q
Staff were wonderful
Staff were wonderful
MORE
TiffanyB
Quick, courteous, explained services well.
Quick, courteous, explained services well.
MORE
Tawana L
The staff immediately greeted me. They were very helpful, friendly and professional. I did not have to wait long at all and th ...
The staff immediately greeted me. They were very helpful, friendly and professional. I did not have to wait long at all and they stayed in constant communication with me during my wait. By far EXCELLENT customer service and I will definitely recommend family and friends.
MORE
DonA
Good service and curtious staff
Good service and curtious staff
MORE
Dbt
Great group of young people working.
Great group of young people working.
MORE
Steve
Not the same level of customer service I am used to for Valvoline - have never been to this location before and probably won't r ...
Not the same level of customer service I am used to for Valvoline - have never been to this location before and probably won't return. Nothing bad, felt like I was intruding on their time though as opposed to a valued customer. Asked me what kind of oil, sat me in a room and then came and got me to pay. Minimal interaction with me overall. I have been accustomed to other locations showing me the oil asking questions etc.
MORE
L.L
I think it's somewhat overpriced
I think it's somewhat overpriced
MORE
Mike
Fast service that I feel was done right.
Fast service that I feel was done right.
MORE
Guamo
Very quick and efficient, while still being very thorough on the smaller details of an oil change, such as a multi point check o ...
Very quick and efficient, while still being very thorough on the smaller details of an oil change, such as a multi point check of everything under the hood to ensure caps are on and dipstick is rechecked, down to a simple hose down of any oil residue that may have been left over from the work. Will definitely come here from now on for my oil changes in my 2009 Toyota Tacoma as they have good prices on high mileage synthetic blend that my vehicle needs as I have over 155,000 miles on it. Thanks Valvoline!
MORE
Anonymous
There's always room for improvement
There's always room for improvement
MORE
Fran L
everyone was very friendly and courteous. Was done very quickly.
everyone was very friendly and courteous. Was done very quickly.
MORE
JC
Fast w/ great pricing
Fast w/ great pricing
MORE
keith r
employees seem not too experienced with different vehicles, as this was a new shop, I was not surprised.
employees seem not too experienced with different vehicles, as this was a new shop, I was not surprised.
MORE
Tesia W
It was quick and done well. They checked the overall health of my car.
It was quick and done well. They checked the overall health of my car.
MORE
Kennyp
$44.00 is way too much for a regular conventional oil change. Next time I will go back to Walmart . You get the same tire check ...
$44.00 is way too much for a regular conventional oil change. Next time I will go back to Walmart . You get the same tire check and a vacuum with Full Synthetic oil for $34 there. Meineke right down the road had the same oil change I got charged $44 from you guys for $19.99 . Service was great but not worth the price. Especially when you can get the same service elsewhere for half the price.
MORE
Stvmike
normally I change oil at home but because I had surgery I was unable to do it at home.
normally I change oil at home but because I had surgery I was unable to do it at home.
MORE
Reed camp
Quick service. Staff was friendly and quick. Chad did a good job and was very nice. Kayla was also friendly and explained the bi ...
Quick service. Staff was friendly and quick. Chad did a good job and was very nice. Kayla was also friendly and explained the bill very easily. Also the other staff were very kind to me the whole time i was there. I was in and out with 20 mins. Very happy with your business.
MORE
TLC
Friendly and fast service.
Friendly and fast service.
MORE
Mike C
New clean center. .knowledgeable staff
New clean center. .knowledgeable staff
MORE
M's&A's
Staffing (most frustrating experiences are when at say the grocery store only 1 or 2 lanes are open). All bays open plus employe ...
Staffing (most frustrating experiences are when at say the grocery store only 1 or 2 lanes are open). All bays open plus employees working in each. Friendliness of employees.
MORE
Don P.
Work was completed in a timely matter.
Work was completed in a timely matter.
MORE
Satisfied customer
They were knowledgable and friendly and very helpful.
They were knowledgable and friendly and very helpful.
MORE
Sandy R.
I was greeted at my car and did not have to wait at all. Was on my way and was extremely happy with my visit.
I was greeted at my car and did not have to wait at all. Was on my way and was extremely happy with my visit.
MORE
Ken H.
It was my first time at this new location. It is closer than the one I normally go to and when I pulled up they were very friend ...
It was my first time at this new location. It is closer than the one I normally go to and when I pulled up they were very friendly I got me right in and out. They did a fantastic job.
MORE
Donald K
5.99 a quart for bulk oil ,I feel that is a little high
5.99 a quart for bulk oil ,I feel that is a little high
MORE
Steve B
Kayla, one of the service technicians, was friendly, personable and waited with us, while we were waiting for a serpentine belt ...
Kayla, one of the service technicians, was friendly, personable and waited with us, while we were waiting for a serpentine belt delivery.
MORE
Bernard B.
very, very, very friendly service with no wait time. Service was well done and advisor kept me informed of how much time before ...
very, very, very friendly service with no wait time. Service was well done and advisor kept me informed of how much time before completion. A very professional staff
MORE
Nathalie C.
Timely, Professional and excellent customer service
Timely, Professional and excellent customer service
MORE
Frederick S
Couterous staff (everyone) very cleanVery promptI will return
Couterous staff (everyone) very cleanVery promptI will return
MORE
Ltaveras
Kayla was very nice and she did a very excellent job
Kayla was very nice and she did a very excellent job
MORE
ELITE 8
I WAS THERE FOR AN INSPECTION AND HAD A FEW QUESTIONS REGARDING THE PROCESS OF WHAT THEY DO AND WHY. THE TECHS. WERE ABLE TO COM ...
I WAS THERE FOR AN INSPECTION AND HAD A FEW QUESTIONS REGARDING THE PROCESS OF WHAT THEY DO AND WHY. THE TECHS. WERE ABLE TO COMMUNICATE WELL AND MADE ME FEEL AT EASE.
MORE
Ford lord
Fast and friendly service.
Fast and friendly service.
MORE
Anonymous
I was told that they would give me $20 off the two air filters they put on ...one for the cabin and one for the engine. They onl ...
I was told that they would give me $20 off the two air filters they put on ...one for the cabin and one for the engine. They only took $10 off, and I didn't have time to bicker....
MORE
JayC
Staff was very friendly and professional. This was my first visit to a valvoline. Being so close to my home it's very convenient ...
Staff was very friendly and professional. This was my first visit to a valvoline. Being so close to my home it's very convenient.
MORE
Mike H
The staff was very eager and gelpful. Super friendly too.
The staff was very eager and gelpful. Super friendly too.
MORE
Linda R.
Quick and courteous service.
Quick and courteous service.
MORE
1st Customer
Quick and easy service.
Quick and easy service.
MORE
JoeD
Quick, easy, i was even able to stay in the car and watch what they did on ctv. It was awesome!
Quick, easy, i was even able to stay in the car and watch what they did on ctv. It was awesome!
MORE
Latrese J
I am a first time customer and was amazed how friendly the staff was! Very kind!
I am a first time customer and was amazed how friendly the staff was! Very kind!
MORE
Robbie
Great service and usually energetic staff.
Great service and usually energetic staff.
MORE
AJH
The gentleman was very clear on the different options for oil and showed history where my husband had purchased a certain variet ...
The gentleman was very clear on the different options for oil and showed history where my husband had purchased a certain variety the past four changes. He also gave me a list of items they recommend with pricing and timing but ZERO pressure. Mentioned my air filter was reusable and still relatively clean so that was good. And changed my oil life back to 100% restart on my dashboard for me . Very happy with the treatment (especially as a woman) and efficiency of my visit!
MORE
JenniferH
Went to this location the last time for my oil change and Spencer’s was great! Super nice, knowledgeable and got my car done qui ...
Went to this location the last time for my oil change and Spencer’s was great! Super nice, knowledgeable and got my car done quickly. I took it today because of him and the great customer service he provided. I wasn’t disappointed. There was no wait, Spencer and his team worked to get my oil changed, he provided me with suggested maintenance based on my mileage which typically I ignore but because I trust his expertise, I will definitely take my car back to him.
MORE
John B.
Most cars take 6 or more quarts of oil, yet the charge/coupon was for 5 quarts, so after adding the extra quart (7.99), the pric ...
Most cars take 6 or more quarts of oil, yet the charge/coupon was for 5 quarts, so after adding the extra quart (7.99), the price was the same as my dealer. It was closer, that was the reason I went here.
MORE
William G.
Everyone got on the car immediately and checked many different things. It was great teamwork.
Everyone got on the car immediately and checked many different things. It was great teamwork.
MORE
S Turner
Staff is always friendly and never pushy. It’s clean and fast service!
Staff is always friendly and never pushy. It’s clean and fast service!
MORE
Dan S
They checked out my car and topped off fluids. Everyone was courteous.
They checked out my car and topped off fluids. Everyone was courteous.
MORE
Senior Scientist
I am your customer for over 10 years. This is a new center opened last year. Tried it 3 times so far and service is very good.Yo ...
I am your customer for over 10 years. This is a new center opened last year. Tried it 3 times so far and service is very good.Your charges for oil change are very high, compared to other centers nearby who charge from $19.95 to $24.95. As I drive by I see cars in other sites, but not on this one.
MORE
William S
Very friendly, professional, and courteous. A special thank you to Thomas and Quintin.
Very friendly, professional, and courteous. A special thank you to Thomas and Quintin.
MORE
JS
Were very nice and explained and showed me why my vehicle needed a service or did not need a certain service.
Were very nice and explained and showed me why my vehicle needed a service or did not need a certain service.
MORE
BusterK
Quick Service, great value (with coupon) in and out very fast.
Quick Service, great value (with coupon) in and out very fast.
MORE
Jabike
The discount was not clear on the receipt and the price seems a little high.
The discount was not clear on the receipt and the price seems a little high.
MORE
Anonymous
I was able to get in and out without waiting. Staff was very knowledgeable
I was able to get in and out without waiting. Staff was very knowledgeable
MORE
dmike
I was highly satisfied just believe we all have room to grow better :)
I was highly satisfied just believe we all have room to grow better :)
MORE
Anonymous
The price was a little stiff as i could have gotten a better deal if i went to a competitor just a few minutes away.
The price was a little stiff as i could have gotten a better deal if i went to a competitor just a few minutes away.
MORE
Massey
The staff seemed to enjoy their work. They were all friendly even though we came only moments before closing. They were all smil ...
The staff seemed to enjoy their work. They were all friendly even though we came only moments before closing. They were all smiles, courteous, very knowledgeable of the service that was given. We wanted to tip them but they happily refused. We will be back and more importantly we will recommend Valvoline in Indian Trail, NC. Thank you all for your great service and professionalism.
MORE
PJ
Thomas was awesome. Not only did he do a great job with the oil change but he went above and beyond the call for me. My car's ...
Thomas was awesome. Not only did he do a great job with the oil change but he went above and beyond the call for me. My car's battery ended up dying while the oil change was being done. He jumped my battery for me, let me idle a bit to build up a charge and even offered to help me if I got stranded at the gas station on the way home. I really appreciated his courtesy, professionalism and concern.
MORE
Sally A.
There was no delay in service.
There was no delay in service.
MORE
Karen
Quick and friendly
Quick and friendly
MORE
Ed T
got the job done quickly
got the job done quickly
MORE
J. P.
Tre and the manager were very helpful and accommodating. They seemed like the genuinely cared.
Tre and the manager were very helpful and accommodating. They seemed like the genuinely cared.
MORE
Michelle B
Professional and friendly. No pressure to purchase their products. Also it took very little time .
Professional and friendly. No pressure to purchase their products. Also it took very little time .
MORE
Torres2112
The staff was great and and knew what I needed and could hold off on. Quick service and made me feel welcome. I will be back for ...
The staff was great and and knew what I needed and could hold off on. Quick service and made me feel welcome. I will be back for more services. A big thank you to that great staff.
MORE
Pappy
Not sure how to spell her name but Kylan? A very professional and curtieus lady young lady provided the service I needed in a ti ...
Not sure how to spell her name but Kylan? A very professional and curtieus lady young lady provided the service I needed in a timely manner. She replaced both low beam headlights in a matter of minutes. Checked out the lights on both high vand low beam settings. She is a true. Professional and asset to your business. I will return in the future. Thanks for the service
MORE
Ydiaz
Always room for improvement. Overall my experience was great.
Always room for improvement. Overall my experience was great.
MORE
Anonymous
Because I had a bad experience with a shady dealership in Charlotte and vavoline informed me that my vehicle was not in complian ...
Because I had a bad experience with a shady dealership in Charlotte and vavoline informed me that my vehicle was not in compliance with the law and saved me fines.
MORE
Mwp
I felt that the prices weren’t complicated people and left pressured to stay
I felt that the prices weren’t complicated people and left pressured to stay
MORE
Hsindiantrail
There were no issues.
There were no issues.
MORE
Ray P
I didn't have to wait long to get serviced.
I didn't have to wait long to get serviced.
MORE
SueMc
they were very nice and knowledgeable. I had several questions and they were happy to answer. also, my hood release stopped wo ...
they were very nice and knowledgeable. I had several questions and they were happy to answer. also, my hood release stopped working while there and they fixed it and helped me see the potential prob;em if it happened again.
MORE
Ralph Anthony
Friendly Staff, knowledgeable and professional. Manager was on top of her game. I would recommend heaters for your employees.
Friendly Staff, knowledgeable and professional. Manager was on top of her game. I would recommend heaters for your employees.
MORE
Bear
Quick & efficient. Think it would better if guys reviewed pricing without prompting(they were real good about service review)
Quick & efficient. Think it would better if guys reviewed pricing without prompting(they were real good about service review)
MORE
Phillip S.
Fast and courteous staff. Staff communicated well with each other to verify all the steps of oil change had been completed befo ...
Fast and courteous staff. Staff communicated well with each other to verify all the steps of oil change had been completed before proceeding.
MORE
Nan M
They were fast and thorough. I did not feel pressure to buy something I did not need. Very pleasant experience. Friendly peop ...
They were fast and thorough. I did not feel pressure to buy something I did not need. Very pleasant experience. Friendly people.
MORE
CP
Good customer service , friendly staff and work done at a very reasonable time.
Good customer service , friendly staff and work done at a very reasonable time.
MORE
Steven B
Have no opinion.
Have no opinion.
MORE
Dan c
They were quick and courteous
They were quick and courteous
MORE
Luke S.
I think they do a good job, fast friendly. I just think the cost is a little higher than one would expect
I think they do a good job, fast friendly. I just think the cost is a little higher than one would expect
MORE
Doug F.
The staff are very friendly and knowledgeable as well as polite. They make you feel like you are family and not just a customer.
The staff are very friendly and knowledgeable as well as polite. They make you feel like you are family and not just a customer.
MORE
Scion
Courteous, show me air filter, i asked about windshield wiper blades, they checked them and since we are expecting bad weather t ...
Courteous, show me air filter, i asked about windshield wiper blades, they checked them and since we are expecting bad weather they recommended new. They even had one to fit the back. This is the only Valvoline that services my car. Wish they did tune ups and brakes.
MORE
Robert T
Work was done quickly and i assume correctly. Work was completed for a fair price. Service tech's were professional and courteou ...
Work was done quickly and i assume correctly. Work was completed for a fair price. Service tech's were professional and courteous.
MORE
Mia h
Friendly fast clean
Friendly fast clean
MORE
Steph
Fast, friendly and reasonably priced.
Fast, friendly and reasonably priced.
MORE
LB
Very friendly and professional attendant.
Very friendly and professional attendant.
MORE
Sparky
Fast service and good value for the money. It didn't cost a lot more than I could have changed the oil myself.
Fast service and good value for the money. It didn't cost a lot more than I could have changed the oil myself.
MORE
LexusOwnerNorthCarolina
Ww were greeted by the friendly staff before, during, amd upon conclusion of the visit. Recommendations and options were explai ...
Ww were greeted by the friendly staff before, during, amd upon conclusion of the visit. Recommendations and options were explained with pricing. Except experience!
MORE
Hugh
Great service and quick
Great service and quick
MORE
KayP
Quick, and they filled up my air in my tires too
Quick, and they filled up my air in my tires too
MORE
Anonymous
Very friendly service
Very friendly service
MORE
NC native
They were knowledgeable and went out of their way to help. They even offered to run down and get an oil filter they didnt have ...
They were knowledgeable and went out of their way to help. They even offered to run down and get an oil filter they didnt have in stock and put it in for me! Wow! I love the Sun Valley Indian Trail Valvoline.
MORE
Art R.
This was my first experience with a Valvoline Instant Oil Change Center, and after years of going to various competitors, they h ...
This was my first experience with a Valvoline Instant Oil Change Center, and after years of going to various competitors, they have now converted me to a customer for life. This experience, of a state inspection and oil change, was the quickest and easiest I have ever experienced. McKayla and her staff (Spencer and Jesse on this day) were prompt, professional, and very quick. I will gladly recommend this location to anyone I know who is looking to service their vehicle. Thanks again McKayla, Spencer, and Jesse. You are all fantastic at what you do!Art Register
MORE
Christine C
Inspection was done quickly.
Inspection was done quickly.
MORE
Scott
Very knowledgeable, and friendly people working there.
Very knowledgeable, and friendly people working there.
MORE
Anonymous
Friendly professional service
Friendly professional service
MORE
AlyssaC
Employees were great helped me understand alot and were done in less then 15 minutes! Amazing service
Employees were great helped me understand alot and were done in less then 15 minutes! Amazing service
MORE
hhhaalnn
Very friendly and knowledgeable employees. I was informed of the suggested additional maintenance, but was not pressured or bull ...
Very friendly and knowledgeable employees. I was informed of the suggested additional maintenance, but was not pressured or bullied into making a purchase that I did not intend to.
MORE
Pat R
I was in and out quickly and everything I needed done was taken care of quickly. The staff was very courteous and helpful.
I was in and out quickly and everything I needed done was taken care of quickly. The staff was very courteous and helpful.
MORE
chemin
The original price before pulling in was 43 than come to find out my Honda 2013 CRV needs 00 oil for 65. they discounted it to 5 ...
The original price before pulling in was 43 than come to find out my Honda 2013 CRV needs 00 oil for 65. they discounted it to 50 but I get the same oil change for 43 at Honda with a great waiting room. now the speed of the change trumps their waiting room if it the same cost.
MORE
Lee M
The service was excellent and the people were very professional
The service was excellent and the people were very professional
MORE
Satisfied customer
Service was good, prompt. They did what I asked. I was satisfied. The price is too high-- I am noy highly satisfied because of a ...
Service was good, prompt. They did what I asked. I was satisfied. The price is too high-- I am noy highly satisfied because of a corporate decision, which I am sure is not being evaluated.
MORE
Steve L
Quick, no incremental upsell pressure, great customer service.
Quick, no incremental upsell pressure, great customer service.
MORE
Brandon G
Everyone is always efficient when I’m in there. Just because I waited 5-10 minutes doesn’t mean I wasn’t satisfied. Places get b ...
Everyone is always efficient when I’m in there. Just because I waited 5-10 minutes doesn’t mean I wasn’t satisfied. Places get busy, I don’t mind at all. It’s right by my house and they always do great!
MORE
Greg
The employees at this location are ALWAYS very polite. Most visits I can time my arrival so there is no wait.
The employees at this location are ALWAYS very polite. Most visits I can time my arrival so there is no wait.
MORE
Anonymous
Fast service everything I paid for was done correctly
Fast service everything I paid for was done correctly
MORE
Randall M
Very professional employees and timely service.
Very professional employees and timely service.
MORE
SatisfiedMomInaHurry
Liked staying in my car and the techs communicated with me any issues (I had a low tire, my power steering fluid needed refillin ...
Liked staying in my car and the techs communicated with me any issues (I had a low tire, my power steering fluid needed refilling).
MORE
John C.
Staff was Professional. That means a lot to me. They asked the right questions about my trucks specific oil needs . Showed m ...
Staff was Professional. That means a lot to me. They asked the right questions about my trucks specific oil needs . Showed me additional services and prices , didn’t try to pressure me !
MORE
Joe
Fast honest service.
Fast honest service.
MORE
Darren P
they was fast in doing the work and very nice
they was fast in doing the work and very nice
MORE
MelissaYork
The guys are so polite, they really do check everything on my car every time I am there. They honor the coupons and while I may ...
The guys are so polite, they really do check everything on my car every time I am there. They honor the coupons and while I may find a "cheaper" oil change elsewhere, I wouldn't risk it. Been a Valvoline customer for 10 years. Love this new Wesley Chapel location. So clean.
MORE
JamieB
My technician Spencer was very polite and professional. I didn’t have to wait long at all.
My technician Spencer was very polite and professional. I didn’t have to wait long at all.
MORE
Teddy H
Very clean, and quick and easy. Team members were great.
Very clean, and quick and easy. Team members were great.
MORE
Andy C
Technician was somewhat young, so I'm not sure how experienced he was.
Technician was somewhat young, so I'm not sure how experienced he was.
MORE
Kyle Smith from Indian Trail
The young lady who is the Branch Manager is a ROCK STAR!!!!!!!!This experience is amazing.......
The young lady who is the Branch Manager is a ROCK STAR!!!!!!!!This experience is amazing.......
MORE
ClaireWright
Price. An oil change should NOT cost this much. My vehicle on average takes 5-5.5 quarts and at 79.99 for your full synthetic oi ...
Price. An oil change should NOT cost this much. My vehicle on average takes 5-5.5 quarts and at 79.99 for your full synthetic oil change charging extra because your tech says they put in 6 quarts raises the already exorbitant price! What’s worse is that you aren’t told this when you pull in, they tell you AFTER they upcharged you for the “extra” oil. Bringing a simply oil change to almost $100.00 I should have just gone to my dealer at least there I get my tires rotated for free!
MORE
Steve S
The staff was very courteous and professional and took care of what I needed very satisfactory. I needed something extra and the ...
The staff was very courteous and professional and took care of what I needed very satisfactory. I needed something extra and they took the time to explain what I needed and the cost. There was no pressure selling. I was very pleased with the service.
MORE
erinm
too longer than they said