Indian Trail - Sun Valley

Jacob and the other 2 gentlemen were very willing to get my car worked on ASAP. I came into the store later in the day and there ...

Jacob and the other 2 gentlemen were very willing to get my car worked on ASAP. I came into the store later in the day and there was NO hesitation about working on my car. I usually remember my oil change about 3000 miles past the due miles. Today was an exception, I was 5000 miles over. PANIC! The issue is I have to drive 104 miles one way to work and my days are 14 hours long, so I’m driving home 3 nights a week late. I so appreciate this store getting my car done so that I don’t have to worry about my drive and I appreciate the fact that they could do my car when I realized I needed it. I will totally come back and recommend them.

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The young man who greeted me was friendly and knowledgeable. I’m addition to my oil change I had a headlight replaced. I noticed ...

The young man who greeted me was friendly and knowledgeable. I’m addition to my oil change I had a headlight replaced. I noticed shortly after I left that it was already out so I went back. This headlight has been an ongoing problem that I have taken to the Kia dealership numerous times. They were unable to find the issue so I have been driving around with a headlight out for months. When I took my car back to Valvoline, the guys were able to see that one of the wires wasn’t staying connected to the light. They told me that this was something they would need to fix at the dealership. However, the used some electrical tape to secure it for the time being. My headlight is still working three weeks later, something the Kia dealership has not been able to make happen!I went back to Valvoline this week for my car inspection. There were different folks working that day, but they were also kind and quick!

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Guys have great attitudes and seen to work well together, which gets filtered down to the customer interactions

Guys have great attitudes and seen to work well together, which gets filtered down to the customer interactions

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I really like the friendly tech's who help me and I can get in and get out very quickly.

I really like the friendly tech's who help me and I can get in and get out very quickly.

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This is the only place I bring my car for minor service. The staff is always courteous and friendly.

This is the only place I bring my car for minor service. The staff is always courteous and friendly.

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They are honest. Considerate.

They are honest. Considerate.

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Employees were super nice, courteous and professional. The gentleman was upfront stating they were a little backed up and though ...

Employees were super nice, courteous and professional. The gentleman was upfront stating they were a little backed up and thought it might be a bit of a wait, but it turned out they were able to finish my vehicle faster than anticipated which was awesome.

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Technicians were all very polite and friendly and did not try to get me to upgrade or feel pressured to purchase additional prod ...

Technicians were all very polite and friendly and did not try to get me to upgrade or feel pressured to purchase additional product

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They are always ver professional. They take care of your car as if it was theirs.

They are always ver professional. They take care of your car as if it was theirs.

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Great service

Great service

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The young man I believe his name was Jess was very kind and explained everything in details while ensuring our wait time was too ...

The young man I believe his name was Jess was very kind and explained everything in details while ensuring our wait time was too long and even went out of his way to get us a filter from another store in a timely fashion. Take all my vehicles to this location in Wesley chapel and this young man make it worth going back each time. Very thankful

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McKayla was super. She explained everything very well and was very professional. Jessie was very courteous and thorough as wel ...

McKayla was super. She explained everything very well and was very professional. Jessie was very courteous and thorough as well. They allowed us to leave the Jeep for an oil change, so we could step next door to grab lunch, - which was very accommodating. I’ve been there many times and they are always great. I intend on bringing my 4 other cars to the same location.

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Pricing. If a customer gets multiple services or products, perhaps there can be a bulk discount

Pricing. If a customer gets multiple services or products, perhaps there can be a bulk discount

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Wait was too long. There was only 1 car in the bay when I arrived. You claim to be done within 15 mins and my service took about ...

Wait was too long. There was only 1 car in the bay when I arrived. You claim to be done within 15 mins and my service took about 25 mins. No one could tell me about my leak and there seemed to be plenty of employees there to complete the work quickly.

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The staff is always friendly. The facility is clean and tidy. Location is convenient. The quality of work done is top notch ...

The staff is always friendly. The facility is clean and tidy. Location is convenient. The quality of work done is top notch.

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I received quick friendly service. They were very busy when I arrived. I was asked what I wanted and was told it would be about ...

I received quick friendly service. They were very busy when I arrived. I was asked what I wanted and was told it would be about 10 minutes because they were very busy. I told them that was fine and I would wait.

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Fast service

Fast service

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Staff was friendly and professional. There was some discussion as there was a rude customer in there with me or before me I coul ...

Staff was friendly and professional. There was some discussion as there was a rude customer in there with me or before me I couldn’t tell. Employees seemed worked up about it but manager seemed calm and professional. They seemed very thorough even being distracted by what may have just happened.

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Jacob was professional thorough knowledgeable and quick!

Jacob was professional thorough knowledgeable and quick!

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From start to finish it was a great experience. The staff did a quick and thorough job on my vehicles oil change. I have never h ...

From start to finish it was a great experience. The staff did a quick and thorough job on my vehicles oil change. I have never had an issue at this facility.

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LocationStaffServiceCustomer service Value

LocationStaffServiceCustomer service Value

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Love that is super fast and don't need to get out of my car with my family.

Love that is super fast and don't need to get out of my car with my family.

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Good service

Good service

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The staff was very professional and courteous. They were fast, friendly and proficient at their job. I enjoyed the drive through ...

The staff was very professional and courteous. They were fast, friendly and proficient at their job. I enjoyed the drive through service and not having to wait in the waiting area as well. Overall outstanding experience.

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Courteous, efficient, got me in and out quickly.

Courteous, efficient, got me in and out quickly.

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Guys working there were pleasant and knowledgeable. One felt it necessary to use a few foul words, which seems the way the worl ...

Guys working there were pleasant and knowledgeable. One felt it necessary to use a few foul words, which seems the way the world is going now. Very unprofessional in my opinion. They did go above and beyond in checking my engine coolant level and working to fill it up for me. I think the price is pretty high at $50 for a simple oil change.

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Excellent professional customer service. Everyone had a "how may I serve you attitude".

Excellent professional customer service. Everyone had a "how may I serve you attitude".

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Competent staff, efficient operation.

Competent staff, efficient operation.

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Very courteous and did a fast job

Very courteous and did a fast job

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Fast and efficient. Got me in and out in an hour including the oil change and state inspection. Mechanic showed me how to rese ...

Fast and efficient. Got me in and out in an hour including the oil change and state inspection. Mechanic showed me how to reset the "maintenance required" light on the dash following the oil change.

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Great customer service & knowledgeable staff!

Great customer service & knowledgeable staff!

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They are always professional and do a great job. There is one closer to my home but I go back to the same one due to the service ...

They are always professional and do a great job. There is one closer to my home but I go back to the same one due to the service.

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Jonathan was amazing! Explained everything, very professional, very kind.

Jonathan was amazing! Explained everything, very professional, very kind.

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The team was knowledgeable and performed quality work.

The team was knowledgeable and performed quality work.

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The mechanic explained everything clearly to me.

The mechanic explained everything clearly to me.

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very knowlerable men. they know what they are doing. I will see them again soon.

very knowlerable men. they know what they are doing. I will see them again soon.

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Simply.....they know what they are doing and do it well......without wasting my time!!

Simply.....they know what they are doing and do it well......without wasting my time!!

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Helped me when I was in a bind with a flat tire, very nice and welcoming to my dog and I

Helped me when I was in a bind with a flat tire, very nice and welcoming to my dog and I

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The staff is always friendly and professional every time I visit. I love going there for my service.

The staff is always friendly and professional every time I visit. I love going there for my service.

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Customer service, quick, price

Customer service, quick, price

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The friendliness of the staff. How clean everything was, also the professionalism of the staff.

The friendliness of the staff. How clean everything was, also the professionalism of the staff.

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Pricing was a little high.

Pricing was a little high.

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Good customer service and a quick turn-around.

Good customer service and a quick turn-around.

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The staff is friendly and knowledgeable.

The staff is friendly and knowledgeable.

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The service was prompt. The staff was knowledgeable and courteous. I will be back.

The service was prompt. The staff was knowledgeable and courteous. I will be back.

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Wait was a little longer than my visits in the past but it wasn't of any fault to staff.

Wait was a little longer than my visits in the past but it wasn't of any fault to staff.

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Very courteous and very fast service

Very courteous and very fast service

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Fast, friendly service. No high sales pressure although I purchased a new air filter because the technician showed me the curre ...

Fast, friendly service. No high sales pressure although I purchased a new air filter because the technician showed me the current one was clogged with dirt and leaves.

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All staff were super super friendly and courteous. They were very communicative about each step they were taking. They were know ...

All staff were super super friendly and courteous. They were very communicative about each step they were taking. They were knowledgeable and answered any questions I had. They all deserve raises!! I noticed everyone working very well together. I love their teamwork.

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I was on my lunch hour and it was quick. Service techs were all friendly.

I was on my lunch hour and it was quick. Service techs were all friendly.

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Everybody was nice and very polite and lead me through my oil change

Everybody was nice and very polite and lead me through my oil change

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Prices are starting to get too high even with a coupon. I might have to go back to changing it myself to save money.

Prices are starting to get too high even with a coupon. I might have to go back to changing it myself to save money.

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I was concerned when I first pulled in. A skinny white guy with shaggy hair met me at my car. He has ZERO personality. It was ve ...

I was concerned when I first pulled in. A skinny white guy with shaggy hair met me at my car. He has ZERO personality. It was very sketchy in the beginning. Then a young nice white lady came to the waiting area and talked about the services. She made me feel much more comfortable.

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Quick service

Quick service

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Work completed in a timely fashion and explained what was completed.

Work completed in a timely fashion and explained what was completed.

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Guys were great everything went smooth

Guys were great everything went smooth

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Kayla was phenomenal

Kayla was phenomenal

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Jonathan was awesome!

Jonathan was awesome!

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Would like to commend Brandon and Spencer on a job well done.

Would like to commend Brandon and Spencer on a job well done.

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They did a great job! Service was quick and I was greeted as soon as I pulled up to the door.

They did a great job! Service was quick and I was greeted as soon as I pulled up to the door.

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Clean waiting area fast service no pressure to get anything extra that I didn't come there for.

Clean waiting area fast service no pressure to get anything extra that I didn't come there for.

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Service seems a little expensive compared to other shops even with a coupon.

Service seems a little expensive compared to other shops even with a coupon.

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They are very friendly and explained things that were going on with my car in a way I could understand. I really appreciated the ...

They are very friendly and explained things that were going on with my car in a way I could understand. I really appreciated their professionalism.

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Technician went over detailed about everything recommended on car. He clearly explained what was best & most important beyond ...

Technician went over detailed about everything recommended on car. He clearly explained what was best & most important beyond the oil change I came for. I realized there had been a problem which he suggested that I could use a new belt & also the pump was needing replacing which he made recommendations on what he could do.I had been there before this visit & same technician had some double sided tape which he was able to put on my one panel for a quick & effective fix. It has remained there & that saved me $. This is a good oil change place to come to which I feel staff is friendly & honest there & manage to come at times when not as busy with coupon so that's a good thing.

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Pricing was not discussed but was posted on a board in the lobby. Prices are a little higher than most other oil change faciliti ...

Pricing was not discussed but was posted on a board in the lobby. Prices are a little higher than most other oil change facilities. Some facilities offer free tire rotation with an oil change.

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Most cars take 6 or more quarts of oil, yet the charge/coupon was for 5 quarts, so after adding the extra quart (7.99), the pric ...

Most cars take 6 or more quarts of oil, yet the charge/coupon was for 5 quarts, so after adding the extra quart (7.99), the price was the same as my dealer. It was closer, that was the reason I went here.

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Quick, easy, i was even able to stay in the car and watch what they did on ctv. It was awesome!

Quick, easy, i was even able to stay in the car and watch what they did on ctv. It was awesome!

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I am a first time customer and was amazed how friendly the staff was! Very kind!

I am a first time customer and was amazed how friendly the staff was! Very kind!

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Great service and usually energetic staff.

Great service and usually energetic staff.

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The gentleman was very clear on the different options for oil and showed history where my husband had purchased a certain variet ...

The gentleman was very clear on the different options for oil and showed history where my husband had purchased a certain variety the past four changes. He also gave me a list of items they recommend with pricing and timing but ZERO pressure. Mentioned my air filter was reusable and still relatively clean so that was good. And changed my oil life back to 100% restart on my dashboard for me . Very happy with the treatment (especially as a woman) and efficiency of my visit!

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Went to this location the last time for my oil change and Spencer’s was great! Super nice, knowledgeable and got my car done qui ...

Went to this location the last time for my oil change and Spencer’s was great! Super nice, knowledgeable and got my car done quickly. I took it today because of him and the great customer service he provided. I wasn’t disappointed. There was no wait, Spencer and his team worked to get my oil changed, he provided me with suggested maintenance based on my mileage which typically I ignore but because I trust his expertise, I will definitely take my car back to him.

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Everyone got on the car immediately and checked many different things. It was great teamwork.

Everyone got on the car immediately and checked many different things. It was great teamwork.

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Staff is always friendly and never pushy. It’s clean and fast service!

Staff is always friendly and never pushy. It’s clean and fast service!

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They checked out my car and topped off fluids. Everyone was courteous.

They checked out my car and topped off fluids. Everyone was courteous.

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I am your customer for over 10 years. This is a new center opened last year. Tried it 3 times so far and service is very good.Yo ...

I am your customer for over 10 years. This is a new center opened last year. Tried it 3 times so far and service is very good.Your charges for oil change are very high, compared to other centers nearby who charge from $19.95 to $24.95. As I drive by I see cars in other sites, but not on this one.

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Very friendly, professional, and courteous. A special thank you to Thomas and Quintin.

Very friendly, professional, and courteous. A special thank you to Thomas and Quintin.

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Were very nice and explained and showed me why my vehicle needed a service or did not need a certain service.

Were very nice and explained and showed me why my vehicle needed a service or did not need a certain service.

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Quick Service, great value (with coupon) in and out very fast.

Quick Service, great value (with coupon) in and out very fast.

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The discount was not clear on the receipt and the price seems a little high.

The discount was not clear on the receipt and the price seems a little high.

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I was able to get in and out without waiting. Staff was very knowledgeable

I was able to get in and out without waiting. Staff was very knowledgeable

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I was highly satisfied just believe we all have room to grow better :)

I was highly satisfied just believe we all have room to grow better :)

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The price was a little stiff as i could have gotten a better deal if i went to a competitor just a few minutes away.

The price was a little stiff as i could have gotten a better deal if i went to a competitor just a few minutes away.

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The staff seemed to enjoy their work. They were all friendly even though we came only moments before closing. They were all smil ...

The staff seemed to enjoy their work. They were all friendly even though we came only moments before closing. They were all smiles, courteous, very knowledgeable of the service that was given. We wanted to tip them but they happily refused. We will be back and more importantly we will recommend Valvoline in Indian Trail, NC. Thank you all for your great service and professionalism.

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Thomas was awesome. Not only did he do a great job with the oil change but he went above and beyond the call for me. My car's ...

Thomas was awesome. Not only did he do a great job with the oil change but he went above and beyond the call for me. My car's battery ended up dying while the oil change was being done. He jumped my battery for me, let me idle a bit to build up a charge and even offered to help me if I got stranded at the gas station on the way home. I really appreciated his courtesy, professionalism and concern.

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There was no delay in service.

There was no delay in service.

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Quick and friendly

Quick and friendly

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got the job done quickly

got the job done quickly

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Tre and the manager were very helpful and accommodating. They seemed like the genuinely cared.

Tre and the manager were very helpful and accommodating. They seemed like the genuinely cared.

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Professional and friendly. No pressure to purchase their products. Also it took very little time .

Professional and friendly. No pressure to purchase their products. Also it took very little time .

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The staff was great and and knew what I needed and could hold off on. Quick service and made me feel welcome. I will be back for ...

The staff was great and and knew what I needed and could hold off on. Quick service and made me feel welcome. I will be back for more services. A big thank you to that great staff.

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Not sure how to spell her name but Kylan? A very professional and curtieus lady young lady provided the service I needed in a ti ...

Not sure how to spell her name but Kylan? A very professional and curtieus lady young lady provided the service I needed in a timely manner. She replaced both low beam headlights in a matter of minutes. Checked out the lights on both high vand low beam settings. She is a true. Professional and asset to your business. I will return in the future. Thanks for the service

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Always room for improvement. Overall my experience was great.

Always room for improvement. Overall my experience was great.

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Because I had a bad experience with a shady dealership in Charlotte and vavoline informed me that my vehicle was not in complian ...

Because I had a bad experience with a shady dealership in Charlotte and vavoline informed me that my vehicle was not in compliance with the law and saved me fines.

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I felt that the prices weren’t complicated people and left pressured to stay

I felt that the prices weren’t complicated people and left pressured to stay

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There were no issues.

There were no issues.

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I didn't have to wait long to get serviced.

I didn't have to wait long to get serviced.

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they were very nice and knowledgeable. I had several questions and they were happy to answer. also, my hood release stopped wo ...

they were very nice and knowledgeable. I had several questions and they were happy to answer. also, my hood release stopped working while there and they fixed it and helped me see the potential prob;em if it happened again.

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Friendly Staff, knowledgeable and professional. Manager was on top of her game. I would recommend heaters for your employees.

Friendly Staff, knowledgeable and professional. Manager was on top of her game. I would recommend heaters for your employees.

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Quick & efficient. Think it would better if guys reviewed pricing without prompting(they were real good about service review)

Quick & efficient. Think it would better if guys reviewed pricing without prompting(they were real good about service review)

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Fast and courteous staff. Staff communicated well with each other to verify all the steps of oil change had been completed befo ...

Fast and courteous staff. Staff communicated well with each other to verify all the steps of oil change had been completed before proceeding.

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They were fast and thorough. I did not feel pressure to buy something I did not need. Very pleasant experience. Friendly peop ...

They were fast and thorough. I did not feel pressure to buy something I did not need. Very pleasant experience. Friendly people.

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Good customer service , friendly staff and work done at a very reasonable time.

Good customer service , friendly staff and work done at a very reasonable time.

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Have no opinion.

Have no opinion.

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They were quick and courteous

They were quick and courteous

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I think they do a good job, fast friendly. I just think the cost is a little higher than one would expect

I think they do a good job, fast friendly. I just think the cost is a little higher than one would expect

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The staff are very friendly and knowledgeable as well as polite. They make you feel like you are family and not just a customer.

The staff are very friendly and knowledgeable as well as polite. They make you feel like you are family and not just a customer.

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Courteous, show me air filter, i asked about windshield wiper blades, they checked them and since we are expecting bad weather t ...

Courteous, show me air filter, i asked about windshield wiper blades, they checked them and since we are expecting bad weather they recommended new. They even had one to fit the back. This is the only Valvoline that services my car. Wish they did tune ups and brakes.

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Work was done quickly and i assume correctly. Work was completed for a fair price. Service tech's were professional and courteou ...

Work was done quickly and i assume correctly. Work was completed for a fair price. Service tech's were professional and courteous.

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Friendly fast clean

Friendly fast clean

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Fast, friendly and reasonably priced.

Fast, friendly and reasonably priced.

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Very friendly and professional attendant.

Very friendly and professional attendant.

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Fast service and good value for the money. It didn't cost a lot more than I could have changed the oil myself.

Fast service and good value for the money. It didn't cost a lot more than I could have changed the oil myself.

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Ww were greeted by the friendly staff before, during, amd upon conclusion of the visit. Recommendations and options were explai ...

Ww were greeted by the friendly staff before, during, amd upon conclusion of the visit. Recommendations and options were explained with pricing. Except experience!

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Great service and quick

Great service and quick

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Quick, and they filled up my air in my tires too

Quick, and they filled up my air in my tires too

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Very friendly service

Very friendly service

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They were knowledgeable and went out of their way to help. They even offered to run down and get an oil filter they didnt have ...

They were knowledgeable and went out of their way to help. They even offered to run down and get an oil filter they didnt have in stock and put it in for me! Wow! I love the Sun Valley Indian Trail Valvoline.

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This was my first experience with a Valvoline Instant Oil Change Center, and after years of going to various competitors, they h ...

This was my first experience with a Valvoline Instant Oil Change Center, and after years of going to various competitors, they have now converted me to a customer for life. This experience, of a state inspection and oil change, was the quickest and easiest I have ever experienced. McKayla and her staff (Spencer and Jesse on this day) were prompt, professional, and very quick. I will gladly recommend this location to anyone I know who is looking to service their vehicle. Thanks again McKayla, Spencer, and Jesse. You are all fantastic at what you do!Art Register

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Inspection was done quickly.

Inspection was done quickly.

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Very knowledgeable, and friendly people working there.

Very knowledgeable, and friendly people working there.

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Friendly professional service

Friendly professional service

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Employees were great helped me understand alot and were done in less then 15 minutes! Amazing service

Employees were great helped me understand alot and were done in less then 15 minutes! Amazing service

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Very friendly and knowledgeable employees. I was informed of the suggested additional maintenance, but was not pressured or bull ...

Very friendly and knowledgeable employees. I was informed of the suggested additional maintenance, but was not pressured or bullied into making a purchase that I did not intend to.

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I was in and out quickly and everything I needed done was taken care of quickly. The staff was very courteous and helpful.

I was in and out quickly and everything I needed done was taken care of quickly. The staff was very courteous and helpful.

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The original price before pulling in was 43 than come to find out my Honda 2013 CRV needs 00 oil for 65. they discounted it to 5 ...

The original price before pulling in was 43 than come to find out my Honda 2013 CRV needs 00 oil for 65. they discounted it to 50 but I get the same oil change for 43 at Honda with a great waiting room. now the speed of the change trumps their waiting room if it the same cost.

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The service was excellent and the people were very professional

The service was excellent and the people were very professional

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Service was good, prompt. They did what I asked. I was satisfied. The price is too high-- I am noy highly satisfied because of a ...

Service was good, prompt. They did what I asked. I was satisfied. The price is too high-- I am noy highly satisfied because of a corporate decision, which I am sure is not being evaluated.

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Quick, no incremental upsell pressure, great customer service.

Quick, no incremental upsell pressure, great customer service.

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Everyone is always efficient when I’m in there. Just because I waited 5-10 minutes doesn’t mean I wasn’t satisfied. Places get b ...

Everyone is always efficient when I’m in there. Just because I waited 5-10 minutes doesn’t mean I wasn’t satisfied. Places get busy, I don’t mind at all. It’s right by my house and they always do great!

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The employees at this location are ALWAYS very polite. Most visits I can time my arrival so there is no wait.

The employees at this location are ALWAYS very polite. Most visits I can time my arrival so there is no wait.

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Fast service everything I paid for was done correctly

Fast service everything I paid for was done correctly

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Very professional employees and timely service.

Very professional employees and timely service.

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Liked staying in my car and the techs communicated with me any issues (I had a low tire, my power steering fluid needed refillin ...

Liked staying in my car and the techs communicated with me any issues (I had a low tire, my power steering fluid needed refilling).

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Staff was Professional. That means a lot to me. They asked the right questions about my trucks specific oil needs . Showed m ...

Staff was Professional. That means a lot to me. They asked the right questions about my trucks specific oil needs . Showed me additional services and prices , didn’t try to pressure me !

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Fast honest service.

Fast honest service.

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they was fast in doing the work and very nice

they was fast in doing the work and very nice

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The guys are so polite, they really do check everything on my car every time I am there. They honor the coupons and while I may ...

The guys are so polite, they really do check everything on my car every time I am there. They honor the coupons and while I may find a "cheaper" oil change elsewhere, I wouldn't risk it. Been a Valvoline customer for 10 years. Love this new Wesley Chapel location. So clean.

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My technician Spencer was very polite and professional. I didn’t have to wait long at all.

My technician Spencer was very polite and professional. I didn’t have to wait long at all.

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Very clean, and quick and easy. Team members were great.

Very clean, and quick and easy. Team members were great.

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Technician was somewhat young, so I'm not sure how experienced he was.

Technician was somewhat young, so I'm not sure how experienced he was.

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The young lady who is the Branch Manager is a ROCK STAR!!!!!!!!This experience is amazing.......

The young lady who is the Branch Manager is a ROCK STAR!!!!!!!!This experience is amazing.......

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Price. An oil change should NOT cost this much. My vehicle on average takes 5-5.5 quarts and at 79.99 for your full synthetic oi ...

Price. An oil change should NOT cost this much. My vehicle on average takes 5-5.5 quarts and at 79.99 for your full synthetic oil change charging extra because your tech says they put in 6 quarts raises the already exorbitant price! What’s worse is that you aren’t told this when you pull in, they tell you AFTER they upcharged you for the “extra” oil. Bringing a simply oil change to almost $100.00 I should have just gone to my dealer at least there I get my tires rotated for free!

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The staff was very courteous and professional and took care of what I needed very satisfactory. I needed something extra and the ...

The staff was very courteous and professional and took care of what I needed very satisfactory. I needed something extra and they took the time to explain what I needed and the cost. There was no pressure selling. I was very pleased with the service.

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too longer than they said

too longer than they said

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Pricing was not adequately explained before service was completed. I was a little shocked at price at first after completion.

Pricing was not adequately explained before service was completed. I was a little shocked at price at first after completion.

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Staff were very professional and worked together to get me out fast

Staff were very professional and worked together to get me out fast

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Friendly, courteous, staff. Efficient service.

Friendly, courteous, staff. Efficient service.

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Great workers quick service

Great workers quick service

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TEchnicians worked quickly and efficiently. I didn't have to wait and they were prompt and courteous. Very pleased with the work ...

TEchnicians worked quickly and efficiently. I didn't have to wait and they were prompt and courteous. Very pleased with the work.

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Last time I brought my wife’s car and they attempted to change the cabin filters. Someone pulled a water hose that was near the ...

Last time I brought my wife’s car and they attempted to change the cabin filters. Someone pulled a water hose that was near the cabin filters and the next day I got in my Toyota and the entire car (rugs) were flooded. I could not understand what was happening so I googled and saw that it was a common problem changing the cabin filters can sometimes result in loosing the water hose next to it. Once I fixed it it took 3 weeks to dry out. I have used you guys many times without a problem. I bring my pathfinder and Toyota to your place since you opened. I was very very upset!

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Got service I wanted quickly and just informative with recommendations, no pressure.

Got service I wanted quickly and just informative with recommendations, no pressure.

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Quick, smooth and courteous service.

Quick, smooth and courteous service.

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Quick, friendly service. They knew what they were doing.

Quick, friendly service. They knew what they were doing.

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I liked everything except not being able to get a printed receipt telling me about my service. I don’t think it’s my responsibly ...

I liked everything except not being able to get a printed receipt telling me about my service. I don’t think it’s my responsibly to have to go home and print my receipt.

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Efficient,fast,friendly service

Efficient,fast,friendly service

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The service was great

The service was great

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The guys who worked there were friendly and knowledgeable.

The guys who worked there were friendly and knowledgeable.

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I had no wait time, they took car in promptly. Explained price from the start and advised me to bring in sooner because i had n ...

I had no wait time, they took car in promptly. Explained price from the start and advised me to bring in sooner because i had not had oil change in a while. Which showed they cared about the engine having a crime build up. I will return to them soon. Thank you.

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The service was quick and professional, and as the lobby in this store is really too small I was glad to be able to stay in the ...

The service was quick and professional, and as the lobby in this store is really too small I was glad to be able to stay in the car for this visit!

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Convenient

Convenient

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I really liked the friendly service and not being pressured to by other services. They were informative and spoke to me in a way ...

I really liked the friendly service and not being pressured to by other services. They were informative and spoke to me in a way that I could understand. This was my first tine at Valvoline and I will be returning in the future.

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Everything went smoothly and quickly

Everything went smoothly and quickly

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I didn’t have a coupon for my visit. That helps me to go back!

I didn’t have a coupon for my visit. That helps me to go back!

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The person that runs the place is very knowledgeable and works extremely hard

The person that runs the place is very knowledgeable and works extremely hard

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Good job. Work was done right and fast.

Good job. Work was done right and fast.

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It was quick and the workers were friendly

It was quick and the workers were friendly

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They were fast and simple. We pulled into the garadge and we were done wiyh the oil change In under 10 minutes

They were fast and simple. We pulled into the garadge and we were done wiyh the oil change In under 10 minutes

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I feel that service is overpriced and I am always pressured into buying additional services.

I feel that service is overpriced and I am always pressured into buying additional services.

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Always courteous and prompt at this location. Would not go anywhere else.

Always courteous and prompt at this location. Would not go anywhere else.

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Don’t know her name but I had a woman tech come in & explain everything to me. She was super nice & helped accommodate me since ...

Don’t know her name but I had a woman tech come in & explain everything to me. She was super nice & helped accommodate me since I’m very pregnant. She was awesome & I thought it was really cool to see a woman working there.

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The service was great. He was very friendly and clearly communicated everything to me.

The service was great. He was very friendly and clearly communicated everything to me.

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quick service,pleasant staff. clean waiting area ,clean shop

quick service,pleasant staff. clean waiting area ,clean shop

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That all are super nice.

That all are super nice.

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Very quick workers and good service.

Very quick workers and good service.

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was a good service but could be better

was a good service but could be better

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Eveyone was extremely friendly. I didn't have to wait long. Overall very satisfying visit

Eveyone was extremely friendly. I didn't have to wait long. Overall very satisfying visit

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The technicians were very nice & explained the services offered. They were very efficient in getting my service completed. I hav ...

The technicians were very nice & explained the services offered. They were very efficient in getting my service completed. I have already recommended this center to my friends & family and I will continue to do so! GREAT CUSTOMER SERVICE!!!!

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Efficient crew and no wait

Efficient crew and no wait

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The crew was friendly professional and respectful

The crew was friendly professional and respectful

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Service was fast, staff was friendly, environment was clean.

Service was fast, staff was friendly, environment was clean.

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I received excellent service and had additional questions that the servicemen answered and gave good advice

I received excellent service and had additional questions that the servicemen answered and gave good advice

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Friendly staff and quick service!

Friendly staff and quick service!

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Friendly staff and quick, courtesy service.

Friendly staff and quick, courtesy service.

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Personnel are trained to “call-out” what has been done so there is accountable measure for the best job possible. I am always sa ...

Personnel are trained to “call-out” what has been done so there is accountable measure for the best job possible. I am always satisfied with Valvolines service at our Indian Trail location.

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Good service, fast.

Good service, fast.

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I was satisfied with everything and there is nothing I can say that the staff did wrong. The price was high I thought. That’s th ...

I was satisfied with everything and there is nothing I can say that the staff did wrong. The price was high I thought. That’s the only thing I would have liked to be different.

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Great experience...again. Fast, friendly, professional

Great experience...again. Fast, friendly, professional

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They gave us great service , they recommended some things but they did not pressure us into getting it from them. They also chec ...

They gave us great service , they recommended some things but they did not pressure us into getting it from them. They also checked items that normally they don’t do at other places like the transmission fluid.

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The staff was courteous and I didn’t feel pressured to get anything additional. They were quick and easy going. They asked if I ...

The staff was courteous and I didn’t feel pressured to get anything additional. They were quick and easy going. They asked if I had a coupon, which was super helpful and I feel like these guys were trustworthy.

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Very friendly and helpful

Very friendly and helpful

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MEMBERS WERE FAST & VERY GOOD.

MEMBERS WERE FAST & VERY GOOD.

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They identified a problem with car and made a minor fix.

They identified a problem with car and made a minor fix.

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Staff was very attentive to my needs

Staff was very attentive to my needs

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I filled a survey out before and I was already highly satisfied then. This time I was saitified as I had to get an inspection as ...

I filled a survey out before and I was already highly satisfied then. This time I was saitified as I had to get an inspection as well.

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Great service, friendly staff, very timely. Always a great experience at Valvoline.

Great service, friendly staff, very timely. Always a great experience at Valvoline.

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Professional and quick

Professional and quick

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Kayla Brandon and Spencer were very professional courteous and friendly I would recommend this Valvoline location to all my frie ...

Kayla Brandon and Spencer were very professional courteous and friendly I would recommend this Valvoline location to all my friends overall a very pleasant experience thank you

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The young lady who took care of me that day was very informative and worked as one unit with her team to perform my oil change a ...

The young lady who took care of me that day was very informative and worked as one unit with her team to perform my oil change and was able to discover other needs my vehicle needed. They were very thorough in checking all my vehicles fluid levels and air pressure in my tires. They seemed very knowledgeable about what they're doing. They were also very courteous respectful and attentive to my needs. I will definitely go back again.

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How quick I got my oil changed, was great. It's always a "plus" when you dont have to wait long.

How quick I got my oil changed, was great. It's always a "plus" when you dont have to wait long.

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the employees was nice and they completed the job at a timely manner

the employees was nice and they completed the job at a timely manner

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The staff work as a team,

The staff work as a team,

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Everything was great. I was getting the service for my daughter.

Everything was great. I was getting the service for my daughter.

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Always happy with the service since it opened. Always return for Oil change when needed

Always happy with the service since it opened. Always return for Oil change when needed

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3rd time I've used this location and I'm very satisfied with my service. Very friendly and polite staff. Location is very conve ...

3rd time I've used this location and I'm very satisfied with my service. Very friendly and polite staff. Location is very convenient.

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THE ALLIGNMENT IS WAY OFF ON MY VEHICLE WITH THE TIRE ROTATION. EVERYTHING ELSE WAS GREAT.

THE ALLIGNMENT IS WAY OFF ON MY VEHICLE WITH THE TIRE ROTATION. EVERYTHING ELSE WAS GREAT.

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I was completely satisfied with the layout and total operation of your center, customer service was great, knowledgeable, friend ...

I was completely satisfied with the layout and total operation of your center, customer service was great, knowledgeable, friendly employees that listen to the customer. Normally, I change my own oil, and always buy Valvoline 5W20 regular oil. I could not locate my drip pan, so I took my truck to your new location. I had an issue with my wiper blades that I installed myself, and they were not locking in. I purchased new blades and your employees installed them. They checked all of my fluids, and I asked them to check the rear differential fluid which had no signs of leaks my vehicle is 2005 and was a quart low, your team refilled. I own about four trucks 3 are kept in Mullens, WV 25882, and would have them serviced up there if you had a center located up there. Just purchased a 2011 GMC Pickup, and will be bringing that vehicle in to this location. Completely Satisfied Customer.

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They changed my oil & didn't pressure me on other services! A major plus!Customer's like that!

They changed my oil & didn't pressure me on other services! A major plus!Customer's like that!

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They seemed a little under staffed. There was only one other vehicle but they weren't able to start on mine until it was finish ...

They seemed a little under staffed. There was only one other vehicle but they weren't able to start on mine until it was finished

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The staff was very polite and attentive. My service tech Spencer was great.

The staff was very polite and attentive. My service tech Spencer was great.

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Quick and Easy Service

Quick and Easy Service

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The only thing was that I had to wait before getting into the service area so it took more time than I thought it would.

The only thing was that I had to wait before getting into the service area so it took more time than I thought it would.

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The staff at this location is awesome.

The staff at this location is awesome.

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Nice pleasant staff i felt i could trust

Nice pleasant staff i felt i could trust

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Advised needed cabinet filter and air filter. when I stated they replaced cabin filter on last visit, tech looked in computer an ...

Advised needed cabinet filter and air filter. when I stated they replaced cabin filter on last visit, tech looked in computer and said, oh yes I see we did. Also air filter was still very white and clean. Makes me wonder how many people they sell filters too that are not really needed.

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Mainly the knowledge and expertise of the staff

Mainly the knowledge and expertise of the staff

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Pricing is not in line with service rendered

Pricing is not in line with service rendered

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Quick and easy

Quick and easy

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Customer service was great and I received a discount on my first time there!

Customer service was great and I received a discount on my first time there!

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Quick professional service

Quick professional service

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Good service,fast and nice.

Good service,fast and nice.

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Everyone was very nice and made you feel very welcomed

Everyone was very nice and made you feel very welcomed

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They are fast and very friendly!

They are fast and very friendly!

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Friendly service. Very Fast. Didn't try to oversell on future/suggested services.

Friendly service. Very Fast. Didn't try to oversell on future/suggested services.

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Everyone is friendly and professional and ready to help each other to get you taken care of.

Everyone is friendly and professional and ready to help each other to get you taken care of.

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Like your oil change centers used in the past, I know what to expect with each visit. If there is an issue, they tell me how cr ...

Like your oil change centers used in the past, I know what to expect with each visit. If there is an issue, they tell me how critical it is to take care of it and in what time frame.

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Employees were knowledgeable and courteous.... The overall experience was great but did feel that Valvoline was a little pricier ...

Employees were knowledgeable and courteous.... The overall experience was great but did feel that Valvoline was a little pricier than some other reputable competitors.... Would probably return based on the staff performance.

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Excellent service

Excellent service

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I received very courteous and efficient service with no high pressure to buy anything unnecessary.

I received very courteous and efficient service with no high pressure to buy anything unnecessary.

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The team here is always awesome and courteous! Keep up the good work!!

The team here is always awesome and courteous! Keep up the good work!!

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The staff was friendly and informative. I waited because the bays were ocupied. When my car was put in a bay they were very fast ...

The staff was friendly and informative. I waited because the bays were ocupied. When my car was put in a bay they were very fast.

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I think the price is a bit expensive, I get coupons all the time from firestone and good year for $20 oil changes. That is my on ...

I think the price is a bit expensive, I get coupons all the time from firestone and good year for $20 oil changes. That is my only gripe about Valvoline. Service was great.

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Fast service

Fast service

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Unprofessional appearance of staff, waiting room seats were dirty when I visited. Also as a a person who is responsible for oper ...

Unprofessional appearance of staff, waiting room seats were dirty when I visited. Also as a a person who is responsible for operations of 10 locations at my current job I felt that the employees were lacking in safety training. I observed all but 1 employee wearing they're safety glasses on top of they're head instead of properly covering their eyes while performing different job functions. Also not wearing eye or hearing protection when rotating tires. Maybe it's just me but staff appearance and cleanliness of the facility are important to me and the lack of wearing PPE makes me wonder if you don't care about protecting yourself, how much do you care about my vehicle.

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efficient

efficient

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Thomas was very friendly and knowledgeable.

Thomas was very friendly and knowledgeable.

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The man who helped me was super friendly and polite. They finished up just as they were closing and I apologized multiple times ...

The man who helped me was super friendly and polite. They finished up just as they were closing and I apologized multiple times for coming late, but the associate reassured me it was no problem at all. Fantastic customer service!

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They first told me both lights on the rear driver's side were burned out and they were going to replace them both. They then rea ...

They first told me both lights on the rear driver's side were burned out and they were going to replace them both. They then realized only one was burned out. They also replaced the drip pan plug without asking first telling me that it was getting stripped. I had no chance to see the old one and was never told before it was getting stripped. .....

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Great customer service and friendly technicians.

Great customer service and friendly technicians.

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Fast friendly service. Staff was nice and change was quick.

Fast friendly service. Staff was nice and change was quick.

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Quick and efficient

Quick and efficient

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Great customer service. And I like that they are quick!

Great customer service. And I like that they are quick!

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Same consistent service at each visit

Same consistent service at each visit

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THEY WERE FAST AND VERY POLITE

THEY WERE FAST AND VERY POLITE

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THESE GUYS ARE MY PERSONAL PIT CREW

THESE GUYS ARE MY PERSONAL PIT CREW

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Very friendly and competent employees. Competitive prices.

Very friendly and competent employees. Competitive prices.

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The manager, Kayla, is very thorough, friendly and communicative. Her staff is very professional and quick. Service is always ...

The manager, Kayla, is very thorough, friendly and communicative. Her staff is very professional and quick. Service is always top notch.

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Very friendly and they got the oil change done quickly. Didn’t even get out of my truck. My next oil change will definitely be a ...

Very friendly and they got the oil change done quickly. Didn’t even get out of my truck. My next oil change will definitely be at valvoline instant oil change!

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The techs were super friendly and professional. They got me in and out quickly.

The techs were super friendly and professional. They got me in and out quickly.

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McKayla was awesome. Explained things very well. Service was fast as well.

McKayla was awesome. Explained things very well. Service was fast as well.

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Friendly and courteous staff. Very polite. Nice to see a young woman working in that environment as well.

Friendly and courteous staff. Very polite. Nice to see a young woman working in that environment as well.

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Very professional. Clean waiting room and garage. Quick and easy. Friendly associates.

Very professional. Clean waiting room and garage. Quick and easy. Friendly associates.

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First time ever using his type of service. They were very friendly and no pressure at all.

First time ever using his type of service. They were very friendly and no pressure at all.

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Quick, efficient and friendly

Quick, efficient and friendly

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The oil change was completed quickly and the technicians/staff were very professional

The oil change was completed quickly and the technicians/staff were very professional

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The workers were very friendly and welcoming! The oil change was very fast and i fell that it was effectively done! #teamwork

The workers were very friendly and welcoming! The oil change was very fast and i fell that it was effectively done! #teamwork

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They are always fast.

They are always fast.

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It took a lot longer that I thought it should when no one was in front of me.

It took a lot longer that I thought it should when no one was in front of me.

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The staff was extremely nice . Seemed to know what they were doing. It did not take but a few minutes to complete the oil chang ...

The staff was extremely nice . Seemed to know what they were doing. It did not take but a few minutes to complete the oil change. Overall great service.

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Everyone was friendly and courteous, I was in and out without delays.

Everyone was friendly and courteous, I was in and out without delays.

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Very quick and competitively priced, clean facility & employees, friendly service.

Very quick and competitively priced, clean facility & employees, friendly service.

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Staff was friendly and professional

Staff was friendly and professional

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Everything went quick

Everything went quick

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I had a great experience and will be back in 3 months

I had a great experience and will be back in 3 months

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Quality service for the priceQuick and convenient Knowledgeable and friendly staff

Quality service for the priceQuick and convenient Knowledgeable and friendly staff

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Fast and convenient. No wait. Offers additional services that I plan to use in the future.

Fast and convenient. No wait. Offers additional services that I plan to use in the future.

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They were friendly!

They were friendly!

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The entire staff was friendly and knowledgeable

The entire staff was friendly and knowledgeable

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professionalism

professionalism

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Always get the “you need a new filter “ line every time I go to one of these, like a cabin air filter or engine air filter.

Always get the “you need a new filter “ line every time I go to one of these, like a cabin air filter or engine air filter.

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It was quick, friendly and knowledgeable service. The price was fair and they told or recommended other services, but was not pr ...

It was quick, friendly and knowledgeable service. The price was fair and they told or recommended other services, but was not pressured.

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The woman who helped us was named michaela. She answered every question with a friendly smile and thorough knowledge of the answ ...

The woman who helped us was named michaela. She answered every question with a friendly smile and thorough knowledge of the answer. She was very friendly and fun.

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Price seems out of line.

Price seems out of line.

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Satisfied with my experience techs were awesome.

Satisfied with my experience techs were awesome.

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It was fine.

It was fine.

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Everyone was so kind! They made me feel welcomed and i feel like they went out of their way to make a customer like me happy. I ...

Everyone was so kind! They made me feel welcomed and i feel like they went out of their way to make a customer like me happy. I also have a baby so it was nice i got to stay in the car while they changed my oil! I’ll definitely be back! I was worried about the price but since I’m getting this kind of service! I’ll definitely be back!

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Very friendly and efficient

Very friendly and efficient

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Knowledgeable staff, kind demeanor, and welcoming attitude. took they took the time to answer all of my questions, even though I ...

Knowledgeable staff, kind demeanor, and welcoming attitude. took they took the time to answer all of my questions, even though I ask a lot of questions

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No pressure. Courteous staff

No pressure. Courteous staff

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Team was polite and knowledgeable and they accommodated my needs. I was in a rush and I felt they like wanted me to make my dead ...

Team was polite and knowledgeable and they accommodated my needs. I was in a rush and I felt they like wanted me to make my deadline.

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i just feel that the price for a basic synthetic oil change was high. $89 is a bit much.

i just feel that the price for a basic synthetic oil change was high. $89 is a bit much.

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McKayla was knowledgeable and professional

McKayla was knowledgeable and professional

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Courteous service, accommodated handicapped brother by allowing him to stay in the car while service was completed.

Courteous service, accommodated handicapped brother by allowing him to stay in the car while service was completed.

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The staff was very friendly, not pushy, while still offering me the options for what I may need or have requested. It was also o ...

The staff was very friendly, not pushy, while still offering me the options for what I may need or have requested. It was also obvious that the staff was very comfortable and experienced with one-another and executed their jobs flawlessly, showing that they are a strong team.

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It was quick and they group was working hard despite the temperature was freezing outside.

It was quick and they group was working hard despite the temperature was freezing outside.

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Quick and painless

Quick and painless

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Always room for improvement. Learning and personal improvement should be something to strive for.I was totally pleased with my s ...

Always room for improvement. Learning and personal improvement should be something to strive for.I was totally pleased with my service and the staff, pricing seems high.

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Kayla and the crew were fast, efficient, and courteous. This is consistent through all the vehicles we own that have been servic ...

Kayla and the crew were fast, efficient, and courteous. This is consistent through all the vehicles we own that have been serviced.

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Wonderful service! Quick and inexpensive

Wonderful service! Quick and inexpensive

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Staff is always professional and friendly and they for sure know what they are doing,Awesome place,Great people.

Staff is always professional and friendly and they for sure know what they are doing,Awesome place,Great people.

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Service was good. Noticed they checked lots of things.

Service was good. Noticed they checked lots of things.

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I came in for an inspection. I was in and out within 20 minutes. Very satisfied with the whole experience.

I came in for an inspection. I was in and out within 20 minutes. Very satisfied with the whole experience.

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No hassle oil change, especially close to closing time.

No hassle oil change, especially close to closing time.

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Great customer service and very knowledgeable manager and staff. She leads a great crew.

Great customer service and very knowledgeable manager and staff. She leads a great crew.

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I was treated with respect and kind professionalism. The professional on duty was knowledgeable and you could tell he has a pass ...

I was treated with respect and kind professionalism. The professional on duty was knowledgeable and you could tell he has a passion for his work. Just as a foot note, he was the only one on staff that day that could do the inspection and apologized for asking me to wait. I had no issue waiting for my service, please do not deduct any Customer Service Scores from this survey.

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Everyone was courteous and helpful

Everyone was courteous and helpful

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The service was quick. The technicians asked questions and answered questions we asked. They were professional and courteous.

The service was quick. The technicians asked questions and answered questions we asked. They were professional and courteous.

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It was quick and professional.

It was quick and professional.

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Excellent service and staff. Friendly, fast, and done right.

Excellent service and staff. Friendly, fast, and done right.

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Could've gotten a better deal, elsewhere.

Could've gotten a better deal, elsewhere.

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I have tires on my vehicle that have a higher PSI than what is indicated on the door panel. My tires were deflated to 32PSI for ...

I have tires on my vehicle that have a higher PSI than what is indicated on the door panel. My tires were deflated to 32PSI for tires that need to be at 40 PSI. At the end on the service they saw the tire pressure indicator light on and attempted to adjust the pressure on the spare tire to make the light go off. The spare tire is not connected to the pressure system and was dumbfounded they thought that it would be. I did not realize they had deflated the tires to an improper level until the vehicle was out of the service area.

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fast service, knowledgeable, friendly,

fast service, knowledgeable, friendly,

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There is nothing that comes to mind at this time. I was in and out in no time. Everyone was friendly and knowledgeable.

There is nothing that comes to mind at this time. I was in and out in no time. Everyone was friendly and knowledgeable.

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Staff was friendly upon driving up to the entrance, answered the questions I had about the new car I was driving (which kind of ...

Staff was friendly upon driving up to the entrance, answered the questions I had about the new car I was driving (which kind of oil, how often to be changed, etc.) - also ran a diagnostics test to help me understand the ins and outs of my vehicle. Quickly changed the oil and provided maintenance recommendations.

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I tried getting an oil change appointment at the dealership and they had no appointments available and said I could walk in but ...

I tried getting an oil change appointment at the dealership and they had no appointments available and said I could walk in but might be waiting over an hour. So I tried Valvoline figuring I could be in and out and sure enough I was.

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Overall experience was great. Only reason I didn’t mark highly satisfied is that I couldn’t get my tires rotated due to the staf ...

Overall experience was great. Only reason I didn’t mark highly satisfied is that I couldn’t get my tires rotated due to the staff not having the proper tools. The wheels are stock so there is no reason for this location to not have the tools to complete the job. I had to go to your competitor down the street to have them rotated. Having to go to 2 separate places is a hassle. Next time I need them rotated I won’t get my oil changed here, I’ll have your competitor due it to save time.

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very professional.

very professional.

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Professional, courteous, prompt

Professional, courteous, prompt

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Prompt, knowledgeable and professional service and respectful to customer.

Prompt, knowledgeable and professional service and respectful to customer.

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Great people. Kayla is top notch!

Great people. Kayla is top notch!

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The staff were friendly and knowledgeable. The service was quick as I expected. Pricing was on par with what I've seen elsewhere ...

The staff were friendly and knowledgeable. The service was quick as I expected. Pricing was on par with what I've seen elsewhere.

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Easy, efficient. Clearly communicated

Easy, efficient. Clearly communicated

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The staff, especially Kenny, were professional and personable - even opening the waiting room door for me. The oil and filter c ...

The staff, especially Kenny, were professional and personable - even opening the waiting room door for me. The oil and filter change was performed quickly and I was on my way. I will certainly use this location again. I've already recommended this location to a few friends and family.

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Way too expensive. Oil change and tire rotation $80.00. I will go somewhere else in the future.

Way too expensive. Oil change and tire rotation $80.00. I will go somewhere else in the future.

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Very pleasant staff and kept me informed at all time.

Very pleasant staff and kept me informed at all time.

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The staff was friendly and attentive to the service I received on my BMW Z4. Excellent *****Five Star***** I will be returning ...

The staff was friendly and attentive to the service I received on my BMW Z4. Excellent *****Five Star***** I will be returning to bring in my Lexus this weekand look forward to the same quality service from this Team!

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While the price was initially off-putting, the result of the oil change was quite satisfactory. My Ford Focus was "stuttering", ...

While the price was initially off-putting, the result of the oil change was quite satisfactory. My Ford Focus was "stuttering", I suppose, and doing this weird thing whenever it accelerated from a stop. This oil change however, despite its price, fixed it somehow when past oil changes didn't. Either way, it's appreciated and me appreciate this service much more.

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The employees were nice and friendly and got the job done quickly..

The employees were nice and friendly and got the job done quickly..

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Friendly staff. We were quoted a price for basic oil change but make of our car warranted a different price and manager gave us ...

Friendly staff. We were quoted a price for basic oil change but make of our car warranted a different price and manager gave us price we were quoted. Very good experience!

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Employees were amazing friendly and professional,Love the place and always have my company and personal vehicles serviced there.

Employees were amazing friendly and professional,Love the place and always have my company and personal vehicles serviced there.

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The staff identified a problem that was caused by the prwviously place I got my oil changed, they told me what part I needed, di ...

The staff identified a problem that was caused by the prwviously place I got my oil changed, they told me what part I needed, didn't try to upsell me and topped off everything before I left to get the part without knowing for sure I would come back. Definitely came back and they did a great job!

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Everything was great.

Everything was great.

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Everything was great.

Everything was great.

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Great customer service and friendly attitudes from employees.

Great customer service and friendly attitudes from employees.

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This was my first time trying the valvoline express and was so impressed with the speed and quality of the service.

This was my first time trying the valvoline express and was so impressed with the speed and quality of the service.

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They were fast and friendly. They also answered every question I had and I had a lot of them.

They were fast and friendly. They also answered every question I had and I had a lot of them.

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The staff were very friendly and informative. As soon as my car was in the service bay they efficiently changed my oil, topped o ...

The staff were very friendly and informative. As soon as my car was in the service bay they efficiently changed my oil, topped off my fluids, and did everything professionally. I will definitely be back the next time I'm due for an oil change.

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Quick and convenient.

Quick and convenient.

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Friendly efficient staff.

Friendly efficient staff.

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Kayla was very helpful and gave me honest advice about possible services. They are very courteous and super quick!

Kayla was very helpful and gave me honest advice about possible services. They are very courteous and super quick!

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Everyone was very nice and courteous. I had never been to this location before so I wasn't sure what to expect, but it came high ...

Everyone was very nice and courteous. I had never been to this location before so I wasn't sure what to expect, but it came highly recommended by a friend. Normally I go to the dealership to have my vehicle serviced for routine maintenance, but I needed to get in somewhere quickly and this was a very convenient option. I was a bit surprised at the price, but I had a coupon which made it more affordable.

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no issues. fast service on a car inspection.

no issues. fast service on a car inspection.

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I experienced no waiting when I pulled up to get my oil changed. The staff were cheerful and seemed to enjoy their work; I don' ...

I experienced no waiting when I pulled up to get my oil changed. The staff were cheerful and seemed to enjoy their work; I don' t see that very often.

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Service was performed in a timely and professional manner. Service notified me that my left headlight was not functioning and qu ...

Service was performed in a timely and professional manner. Service notified me that my left headlight was not functioning and quoted me a resonant price to replace it.

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All the staff were very professional and most importantly quick I was the only one there and they all worked together to get it ...

All the staff were very professional and most importantly quick I was the only one there and they all worked together to get it done THAT'S TEAMWORK

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Very professional

Very professional

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Great folks, great service

Great folks, great service

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Quick, courteous, no pressure, like the video monitoring for accountability (although it was significantly delayed.)

Quick, courteous, no pressure, like the video monitoring for accountability (although it was significantly delayed.)

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Chad, assistant Mngr, and his staff were great!!!!

Chad, assistant Mngr, and his staff were great!!!!

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A service provider (I think his name is Thomas) was so sweet and accommodating to me! He needs to be promoted asap!!! Great peop ...

A service provider (I think his name is Thomas) was so sweet and accommodating to me! He needs to be promoted asap!!! Great people skills and trustworthy.

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I just moved to the area and I miss the valvoline where I got my oil changed before in Greenville, SC. They were extremely outgo ...

I just moved to the area and I miss the valvoline where I got my oil changed before in Greenville, SC. They were extremely outgoing and helpful. The people at Indian trail were nice and helpful it's just hard to beat that service. I don't have any complaints though.

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Friendly staff, very happy and knowledgable

Friendly staff, very happy and knowledgable

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This was my first visit with my 16 year old daughter, who took her new 2017 Jeep Wrangler in for service...There was a young lad ...

This was my first visit with my 16 year old daughter, who took her new 2017 Jeep Wrangler in for service...There was a young lady working (who also appeared to be in charge) and she was a ROCK STAR...Made this entire visit incredible and also made my daughter feel comfortable...

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It's a place to have your oil changed not much more you can say! The staff was nice got me in and out

It's a place to have your oil changed not much more you can say! The staff was nice got me in and out

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Friendly staff and no high pressure sales tactics. Service was fast and courteous

Friendly staff and no high pressure sales tactics. Service was fast and courteous

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I was satisfied with the service. My first time so I need more times to go to give a fair assessment of the service, but my firs ...

I was satisfied with the service. My first time so I need more times to go to give a fair assessment of the service, but my first experience was a good one.

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Customer service was great and they did a quick and great job!

Customer service was great and they did a quick and great job!

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was more than I paid for an oil change in a long while, but needed one and it was quick/convenient

was more than I paid for an oil change in a long while, but needed one and it was quick/convenient

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Ashton, Brandon & Thomas made up the team working on my vehicle. There was a problem trying to remove the oil drain plug, but th ...

Ashton, Brandon & Thomas made up the team working on my vehicle. There was a problem trying to remove the oil drain plug, but these guys were very informative and very careful when they discovered the problem. They informed me and let me make the decision to continue. I have been using a different oil change facility for 5 or 6 years and the previous place was tightening the plug too much. Brandon remove the drain plug and let me examine it and put in a new one. As they tried to remove the old oil filter it was a similar issue, it had been installed by my previous oil change facility without lubing the gasket 1st which caused it to be very difficult to remove. Brandon was very careful and diligent and finally able to get the old filter off. Frank (regional manager) was there today monitoring the facility. He and I chatted and I also expressed how impressed I was with this group of young guys and how well they worked together. I am a Quality Manager for a local company and also a long-time car-guy. I am very attentive and aware of how things are being done. Kudos to Frank and the team at BD0018-Sun Valley location. I'm a repeat customer. Thanks!!!!

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No high pressure sales. Job was performed in a timely manner.

No high pressure sales. Job was performed in a timely manner.

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I was greeted right away, and did not have to wait and I was able to pay and leave quickly. Fast and good service. Great job tea ...

I was greeted right away, and did not have to wait and I was able to pay and leave quickly. Fast and good service. Great job team!

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curetiousfastknowledgeable

curetiousfastknowledgeable

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Professionalism and friendliness of the staff, cleanliness of the facility, location close to residence.

Professionalism and friendliness of the staff, cleanliness of the facility, location close to residence.

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First of all the price. A competitor was more than twice the price of the service received. The mechanics kept me informed of d ...

First of all the price. A competitor was more than twice the price of the service received. The mechanics kept me informed of delays and reasons. Very courteous staff. I really appreciate the staff of this service center.

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Prices are extremely high. The cost should be explained or posted to know what you are getting into.

Prices are extremely high. The cost should be explained or posted to know what you are getting into.

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Price to high

Price to high

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Very polite and friendly staff. Answered any questions I had.

Very polite and friendly staff. Answered any questions I had.

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no pressure but informative

no pressure but informative

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It was way over priced it is half the price at Walmart and they refill fluid levels and vacuum

It was way over priced it is half the price at Walmart and they refill fluid levels and vacuum

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The service was good. The problem I had was the tech removed the sticker on my window for my tire rotation schedule and left a g ...

The service was good. The problem I had was the tech removed the sticker on my window for my tire rotation schedule and left a grease print on the window. Also the did not put a sticker for the next oil change as they usually do. So not only do I not have the mileage reminder for my tire rotation, but I do not know when my oil change is do again.

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I am a hertz representative of a new location that just opened up in Monroe, NC. I know that Valvoline is a national vender for ...

I am a hertz representative of a new location that just opened up in Monroe, NC. I know that Valvoline is a national vender for hertz with locked in Corporate rates. The corporate locked in rate nor a discount was applied to the oil change of the vehicle that I took into the shop

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Courteous staff, clean waiting area.

Courteous staff, clean waiting area.

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Great people

Great people

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Thomas and Lucas provided wonderful customer service. I will return to your location based on how fast my oil change was and t ...

Thomas and Lucas provided wonderful customer service. I will return to your location based on how fast my oil change was and there customer service.

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Quick service friendly

Quick service friendly

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Service was great. Only waited a very short amount of time while the team changed the oil in my vehicle. Staff was super frien ...

Service was great. Only waited a very short amount of time while the team changed the oil in my vehicle. Staff was super friendly and helpful. Great experience!

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Everyone was right on top of everything yet not pushy at all. I was in and out in about 20 minutes. But they changed my battery ...

Everyone was right on top of everything yet not pushy at all. I was in and out in about 20 minutes. But they changed my battery and did the full synthetic oil change in that time. EXTREMELY SATISFIED. Definitely will be going back.

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Staff was pleasant and courteous and were not after more money it felt good to be there ad know they were takinggood care of my ...

Staff was pleasant and courteous and were not after more money it felt good to be there ad know they were takinggood care of my vehicle

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Very courteous and engaging staff

Very courteous and engaging staff

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I was very impressed with the team especially Joshua who I believe is the manager. He was very courteous and polite. I have us ...

I was very impressed with the team especially Joshua who I believe is the manager. He was very courteous and polite. I have used your services for many years but at a different location. I have always been pleased with the service I received but I was very pleased and impressed with Joshua and his team at this new location. I will definitely return. Thank you.

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coffee was made, no cups in waiting area. I did not see them check tire pressure.

coffee was made, no cups in waiting area. I did not see them check tire pressure.

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great service and fast

great service and fast

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Quickly inspected my car

Quickly inspected my car

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speedy delivery! Very courteous staff.

speedy delivery! Very courteous staff.

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The price without a coupon is too high. The cost with a coupon is still higher than I would like to pay. It has me considering d ...

The price without a coupon is too high. The cost with a coupon is still higher than I would like to pay. It has me considering doing my own oil changes.

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Pricing structure to high compared to your competitors

Pricing structure to high compared to your competitors

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Clean fast and friendlyThanks!

Clean fast and friendlyThanks!

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Quick service was appreciated

Quick service was appreciated

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I had to get my cabin filter changed which tacked on 10 extra minutes. I was the only customer at the time, so it felt a little ...

I had to get my cabin filter changed which tacked on 10 extra minutes. I was the only customer at the time, so it felt a little excessive. The employees were great though. No other complaints or problems.

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Great service. Identified low power steering fluid. Made Abigail difference.

Great service. Identified low power steering fluid. Made Abigail difference.

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The speed and efficiency of my service could not be beat. The staff was very professional as well.

The speed and efficiency of my service could not be beat. The staff was very professional as well.

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It was extremely fast service. I didn't have to wait at all. The guys were very professional.

It was extremely fast service. I didn't have to wait at all. The guys were very professional.

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Outrageously priced and we even had a coupon. We will not be going back.

Outrageously priced and we even had a coupon. We will not be going back.

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Pricing was not given up front and I was charge for extra oil and for extra labor beyond the $73.00 oil change. ($20.00) I was ...

Pricing was not given up front and I was charge for extra oil and for extra labor beyond the $73.00 oil change. ($20.00) I was not given a reason why. I felt ripped off.I could have made a scene but I didn't. So I decided not to go back or recommend them to anyone else. I also have 4 other cars in my household that could have been there business.

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The only thing was the pricing. I feel the cost was a little high but still satisfied.

The only thing was the pricing. I feel the cost was a little high but still satisfied.

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Great guys. Andrew knew his stuff

Great guys. Andrew knew his stuff

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The guys were very personable and professional. They inspected my car in a timely manner. The shop was extremely clean and eve ...

The guys were very personable and professional. They inspected my car in a timely manner. The shop was extremely clean and everyone there was very clean and neat.

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It was a great first time experience. Just have to use them more before I can give them outstanding performance

It was a great first time experience. Just have to use them more before I can give them outstanding performance

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The staff is awesome. They are fast, friendly and knowledgeable. They never pressure to upsell and if they make a recommendation ...

The staff is awesome. They are fast, friendly and knowledgeable. They never pressure to upsell and if they make a recommendation the prices for items like wipers, filters and bulbs are very reasonable.

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Fast service

Fast service

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the technicians were friendly and helpful despite it was raining outside.they let me know about services i would need in the fut ...

the technicians were friendly and helpful despite it was raining outside.they let me know about services i would need in the future and offered to install an air cleaner for me if I brought them one since it was not in stock

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Just the long wait at first

Just the long wait at first

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Was told I needed a new air filter when he showed me my filter that was clean. He also told me I needed new tires when my tires ...

Was told I needed a new air filter when he showed me my filter that was clean. He also told me I needed new tires when my tires are 6 months old.

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The facility was very clean. The staff is very professional. They had backups and double-check behind each other which two very ...

The facility was very clean. The staff is very professional. They had backups and double-check behind each other which two very important. they checked all fluid levels and even the battery which I thought was very good period also included the tires.

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Enjoyed the oil change and liked the people. Will go back again.

Enjoyed the oil change and liked the people. Will go back again.

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Overall wait including oil change was no more than a half an hour

Overall wait including oil change was no more than a half an hour

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The manager Joshua Garner was a really swell guy. His car knowledge and expertise was very impressive. What a great employee you ...

The manager Joshua Garner was a really swell guy. His car knowledge and expertise was very impressive. What a great employee you guys have.

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Quick and courteous service

Quick and courteous service

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it was fine no real problems...I was just tired that day and it was a bit noisey...and it would have been nice if there was a dr ...

it was fine no real problems...I was just tired that day and it was a bit noisey...and it would have been nice if there was a drink machine in the waiting room....which has nothing to do with the service which was fine

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Great service, friendly and no pressure

Great service, friendly and no pressure

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The staff was very courteous. Very professional. Knowledgeable. Need a repair they don't do and gave me me an idea of what it sh ...

The staff was very courteous. Very professional. Knowledgeable. Need a repair they don't do and gave me me an idea of what it should cost.

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Quick and easy, nice customer service!

Quick and easy, nice customer service!

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Staff were wonderful

Staff were wonderful

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Quick, courteous, explained services well.

Quick, courteous, explained services well.

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The staff immediately greeted me. They were very helpful, friendly and professional. I did not have to wait long at all and th ...

The staff immediately greeted me. They were very helpful, friendly and professional. I did not have to wait long at all and they stayed in constant communication with me during my wait. By far EXCELLENT customer service and I will definitely recommend family and friends.

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Good service and curtious staff

Good service and curtious staff

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Great group of young people working.

Great group of young people working.

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Not the same level of customer service I am used to for Valvoline - have never been to this location before and probably won't r ...

Not the same level of customer service I am used to for Valvoline - have never been to this location before and probably won't return. Nothing bad, felt like I was intruding on their time though as opposed to a valued customer. Asked me what kind of oil, sat me in a room and then came and got me to pay. Minimal interaction with me overall. I have been accustomed to other locations showing me the oil asking questions etc.

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I think it's somewhat overpriced

I think it's somewhat overpriced

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Fast service that I feel was done right.

Fast service that I feel was done right.

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Very quick and efficient, while still being very thorough on the smaller details of an oil change, such as a multi point check o ...

Very quick and efficient, while still being very thorough on the smaller details of an oil change, such as a multi point check of everything under the hood to ensure caps are on and dipstick is rechecked, down to a simple hose down of any oil residue that may have been left over from the work. Will definitely come here from now on for my oil changes in my 2009 Toyota Tacoma as they have good prices on high mileage synthetic blend that my vehicle needs as I have over 155,000 miles on it. Thanks Valvoline!

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There's always room for improvement

There's always room for improvement

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everyone was very friendly and courteous. Was done very quickly.

everyone was very friendly and courteous. Was done very quickly.

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Fast w/ great pricing

Fast w/ great pricing

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employees seem not too experienced with different vehicles, as this was a new shop, I was not surprised.

employees seem not too experienced with different vehicles, as this was a new shop, I was not surprised.

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It was quick and done well. They checked the overall health of my car.

It was quick and done well. They checked the overall health of my car.

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$44.00 is way too much for a regular conventional oil change. Next time I will go back to Walmart . You get the same tire check ...

$44.00 is way too much for a regular conventional oil change. Next time I will go back to Walmart . You get the same tire check and a vacuum with Full Synthetic oil for $34 there. Meineke right down the road had the same oil change I got charged $44 from you guys for $19.99 . Service was great but not worth the price. Especially when you can get the same service elsewhere for half the price.

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normally I change oil at home but because I had surgery I was unable to do it at home.

normally I change oil at home but because I had surgery I was unable to do it at home.

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Quick service. Staff was friendly and quick. Chad did a good job and was very nice. Kayla was also friendly and explained the bi ...

Quick service. Staff was friendly and quick. Chad did a good job and was very nice. Kayla was also friendly and explained the bill very easily. Also the other staff were very kind to me the whole time i was there. I was in and out with 20 mins. Very happy with your business.

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Friendly and fast service.

Friendly and fast service.

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New clean center. .knowledgeable staff

New clean center. .knowledgeable staff

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Staffing (most frustrating experiences are when at say the grocery store only 1 or 2 lanes are open). All bays open plus employe ...

Staffing (most frustrating experiences are when at say the grocery store only 1 or 2 lanes are open). All bays open plus employees working in each. Friendliness of employees.

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Work was completed in a timely matter.

Work was completed in a timely matter.

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They were knowledgable and friendly and very helpful.

They were knowledgable and friendly and very helpful.

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I was greeted at my car and did not have to wait at all. Was on my way and was extremely happy with my visit.

I was greeted at my car and did not have to wait at all. Was on my way and was extremely happy with my visit.

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It was my first time at this new location. It is closer than the one I normally go to and when I pulled up they were very friend ...

It was my first time at this new location. It is closer than the one I normally go to and when I pulled up they were very friendly I got me right in and out. They did a fantastic job.

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5.99 a quart for bulk oil ,I feel that is a little high

5.99 a quart for bulk oil ,I feel that is a little high

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Kayla, one of the service technicians, was friendly, personable and waited with us, while we were waiting for a serpentine belt ...

Kayla, one of the service technicians, was friendly, personable and waited with us, while we were waiting for a serpentine belt delivery.

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very, very, very friendly service with no wait time. Service was well done and advisor kept me informed of how much time before ...

very, very, very friendly service with no wait time. Service was well done and advisor kept me informed of how much time before completion. A very professional staff

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Timely, Professional and excellent customer service

Timely, Professional and excellent customer service

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Couterous staff (everyone) very cleanVery promptI will return

Couterous staff (everyone) very cleanVery promptI will return

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Kayla was very nice and she did a very excellent job

Kayla was very nice and she did a very excellent job

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I WAS THERE FOR AN INSPECTION AND HAD A FEW QUESTIONS REGARDING THE PROCESS OF WHAT THEY DO AND WHY. THE TECHS. WERE ABLE TO COM ...

I WAS THERE FOR AN INSPECTION AND HAD A FEW QUESTIONS REGARDING THE PROCESS OF WHAT THEY DO AND WHY. THE TECHS. WERE ABLE TO COMMUNICATE WELL AND MADE ME FEEL AT EASE.

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Fast and friendly service.

Fast and friendly service.

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I was told that they would give me $20 off the two air filters they put on ...one for the cabin and one for the engine. They onl ...

I was told that they would give me $20 off the two air filters they put on ...one for the cabin and one for the engine. They only took $10 off, and I didn't have time to bicker....

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Staff was very friendly and professional. This was my first visit to a valvoline. Being so close to my home it's very convenient ...

Staff was very friendly and professional. This was my first visit to a valvoline. Being so close to my home it's very convenient.

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The staff was very eager and gelpful. Super friendly too.

The staff was very eager and gelpful. Super friendly too.

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Quick and courteous service.

Quick and courteous service.

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Quick and easy service.

Quick and easy service.

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