Valvoline Instant Oil Change Orlando, FL, 11804 East Colonial Drive

5

Dave M

Very easy to get your oil changed

Very easy to get your oil changed
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5

trevarthen1

Great service. Fast service.

Great service. Fast service.
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5

Shawn

Courteous staff and professional.

Courteous staff and professional.
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5

Edmond Halley

Simply because I had a discount and because it’s an in and out service which I like.

Simply because I had a discount and because it’s an in and out service which I like.
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5

Nicole

Daniel was very informative and let me know all the information I needed. Joseph and Andrew were helpful and friendly as well

Daniel was very informative and let me know all the information I needed. Joseph and Andrew were helpful and friendly as well
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5

gg

employees are courteous and knowledgeable. fast service

employees are courteous and knowledgeable. fast service
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5

Puppy12

They were knowledgeable and courteous when I asked questions and he continued to talk about items that I need but to wait at the ...

They were knowledgeable and courteous when I asked questions and he continued to talk about items that I need but to wait at the proper time for completing. Good experience.
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4

Libra94

I was there for 45 minutes. Although, I appreciate the full explanations of all recommended services the explanations took too l ...

I was there for 45 minutes. Although, I appreciate the full explanations of all recommended services the explanations took too long.
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1

Ramon Anasagasti

Good service, good reception, good people.

Good service, good reception, good people.
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5

Derkla

Everything was smooth and easy. Quick service!

Everything was smooth and easy. Quick service!
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5

Laura V

It was so quick, I didn’t have to wait at all, and the employees were so nice! Plus they topped off my windshield wiper fluid

It was so quick, I didn’t have to wait at all, and the employees were so nice! Plus they topped off my windshield wiper fluid
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4

Anonymous

I felt that the price was too high for the service. If my car's change oil light was not on, I would have gone somewhere.

I felt that the price was too high for the service. If my car's change oil light was not on, I would have gone somewhere.
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5

Mpomeroy

Quick and efficient with great staff

Quick and efficient with great staff
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5

Tc

Friendly and efficient service

Friendly and efficient service
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5

Hikerat50

Love the ease of the process and the quality of the work

Love the ease of the process and the quality of the work
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4

Sherrih

It's just a bit expensive

It's just a bit expensive
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5

Logan F

Each time I get my oil changed this is the Valvoline I go to! Kelton was so nice - didn’t pressure me into buying anything I did ...

Each time I get my oil changed this is the Valvoline I go to! Kelton was so nice - didn’t pressure me into buying anything I didn’t need but still made sure I was aware of what was going on with the parts/my car, etc. professional and kind. Thanks so much Kelton!!!
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5

Acura Man

Customer service reps all courteous & professional

Customer service reps all courteous & professional
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4

BK

There was no wait time given and they were busy. I felt it was somewhat unorganized with staff serving multiple bays at the same ...

There was no wait time given and they were busy. I felt it was somewhat unorganized with staff serving multiple bays at the same time rather than being assigned to a single bay, therefore all bays took longer to complete. It took over an hour to get my oil changed with no additional services. About 30 minutes or more outside the bay and about 30 minutes inside the bay.
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5

G.salas

Service,employees very responsible,and respectful.

Service,employees very responsible,and respectful.
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5

Anonymous

They were fast and very polite.

They were fast and very polite.
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5

VL

Daniel was very nice and he was very helpful with my oil change as well as with checking everything. I would like to personally ...

Daniel was very nice and he was very helpful with my oil change as well as with checking everything. I would like to personally recognize him for going above and beyond :)
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5

Gavin O

Super fast, staff is extremely friendly, and you can tell they know what they’re doing. Staying in my car was my favorite part. ...

Super fast, staff is extremely friendly, and you can tell they know what they’re doing. Staying in my car was my favorite part. Great experience all together.
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4

Wonky

The rep kind of gave me a hard time about changing my address which I didn’t feel was necessary

The rep kind of gave me a hard time about changing my address which I didn’t feel was necessary
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5

Jbrown

The guys were friendly, fast and informative!

The guys were friendly, fast and informative!
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4

Kwilliams

Just seemed under staffed. They seemed a little overwhelmed with all the customers.

Just seemed under staffed. They seemed a little overwhelmed with all the customers.
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5

Sadia A.

The service was prompt and professional. A man named Sam helped me and was not pushy, in regards to up-selling, so I appreciated ...

The service was prompt and professional. A man named Sam helped me and was not pushy, in regards to up-selling, so I appreciated that. It was overall a pleasant experience.
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5

Laverne M

I like the fact you don’t have a long wait time, and they check quite a few items, and advise you if something needs to be done. ...

I like the fact you don’t have a long wait time, and they check quite a few items, and advise you if something needs to be done. The price is a little bit high, but overall I enjoy the service. The staff are always professional and friendly at every visit.
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4

EJ

Felt the attendant was annoyed; did not get as friendly a service as I have with other Valvoline Instant Oil Change centers.

Felt the attendant was annoyed; did not get as friendly a service as I have with other Valvoline Instant Oil Change centers.
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5

Ds

Kelton, Samuel, Joseph, and Andrew helped me with everything I needed and they were very friendly. Highly recommend coming here.

Kelton, Samuel, Joseph, and Andrew helped me with everything I needed and they were very friendly. Highly recommend coming here.
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5

Gina M

Kelton was personable, nice,well groomed and CUTE!!!

Kelton was personable, nice,well groomed and CUTE!!!
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5

Clos

The customer service was great and I was not pressured into anything.

The customer service was great and I was not pressured into anything.
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5

Wilfredo Merced

I am satisfied as a customer of the service offered. I recommend it to others

I am satisfied as a customer of the service offered. I recommend it to others
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3

Anonymous

I believe there's been a change in management and it shows. I think Tony used to be the manager at this location and he and the ...

I believe there's been a change in management and it shows. I think Tony used to be the manager at this location and he and the staff were professional and very kind. Now it's a long wait, a bunch of yelling, and borderline rude. My dealership gives a much better deal on oil changes but because of the convenience and professionalism of the staff, I didn't mind paying more but now it's not worth it.
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5

Amanda B.

As someone who is not very knowledgeable when it comes to cars, it was refreshing to go somewhere that did not make me feel pres ...

As someone who is not very knowledgeable when it comes to cars, it was refreshing to go somewhere that did not make me feel pressured or concerned. The team did a great job! They were organized, fast and considerate. I had Daniel helping me at this location and he was extremely helpful, he answered any question I ask and took the time to let me know what I need for my car. This was my first of many visit's to this Valvoline location!
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4

Xnavygirl

The cost is a bit expensive...

The cost is a bit expensive...
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5

Church lady

good service

good service
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5

Gina s

Daniel, Samuel and Kelton were friendly and provided excellent service.

Daniel, Samuel and Kelton were friendly and provided excellent service.
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5

Ramon I

Excellent service for more than 15 years.

Excellent service for more than 15 years.
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5

DB

Quick and efficient

Quick and efficient
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5

Debbie

Jerry and Samuel were great, very knowledgeable and very professional.

Jerry and Samuel were great, very knowledgeable and very professional.
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4

Amanda C

The people helping me were nice and educated me but it was not entirely clearly why another oil change location I’ve been going ...

The people helping me were nice and educated me but it was not entirely clearly why another oil change location I’ve been going to since I bought my car has been allowing a synthetic blend oil when this place immediately said I needed full synthetic oil which is way higher price wise.
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5

Stokdriver

Very efficient operations. Quality service. Thanks

Very efficient operations. Quality service. Thanks
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5

J.TESTON

Service was very quick, techs were knowledgeable and friendly

Service was very quick, techs were knowledgeable and friendly
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5

Jay Bee

Service was great. Staff was professional. In and out quickly. Convenient location.

Service was great. Staff was professional. In and out quickly. Convenient location.
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5

Phania F.

The gentle man that assisted was very helpful an informative. I also did not feel pressured to purchase additional services. I a ...

The gentle man that assisted was very helpful an informative. I also did not feel pressured to purchase additional services. I also like the print out of items to followup services.
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5

KBB

Our technicians Alex and Gustavo and Ryan were professional very friendly and gave us exceptional serviceWe will return for sure ...

Our technicians Alex and Gustavo and Ryan were professional very friendly and gave us exceptional serviceWe will return for sure and send our daughters know they will be in good hands
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5

Vince P

Excellent service from all personnel, especially Alessandro. Very fast and efficient.

Excellent service from all personnel, especially Alessandro. Very fast and efficient.
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3

PaulM

While the cost of a barrel of oil has decreased, and gasoline prices have decreased, Valvoline Oil Change prices continue to inc ...

While the cost of a barrel of oil has decreased, and gasoline prices have decreased, Valvoline Oil Change prices continue to increase putting the average oil change cost extremely high. Cannot continue to pay $80 for an oil change! Even with coupons the cost is excessive.
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5

Tracy W

Samuel was a pleasure to work with and I received prompt and smooth service.

Samuel was a pleasure to work with and I received prompt and smooth service.
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5

ganma57

Quick efficient quality service did oil change, tire rotation and inside cabin filter replaced in a very quick time.

Quick efficient quality service did oil change, tire rotation and inside cabin filter replaced in a very quick time.
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5

Jack F

Great customer service, friendly, and flexible

Great customer service, friendly, and flexible
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5

Anonymous

The team at the location was incredible with explaining providing super service. I will return just because of the service and ...

The team at the location was incredible with explaining providing super service. I will return just because of the service and expertise of the staff.
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5

Patty A.

All of the technicians, Daniel and Samuel especially, were very kind, polite, and friendly. They explained what they were doing ...

All of the technicians, Daniel and Samuel especially, were very kind, polite, and friendly. They explained what they were doing and offered services that I felt I needed for maintenance on my car. I was very satisfied with the overall service.
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5

Keller

The staff was excellent and they did a great job despite how busy it was!!

The staff was excellent and they did a great job despite how busy it was!!
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2

KC

Yes - I thougt the price was way too high. Especially when I could go to BMW for under $100. The guys also checked off that I ne ...

Yes - I thougt the price was way too high. Especially when I could go to BMW for under $100. The guys also checked off that I needed a new air filter before even checking the current air filter, The next thing was he told me I needed to change my oil next time at 3,000 or 3,500 miles. This is just false. see this info: Mobil 1 Extended Performance synthetic oil is recommended for oil change intervals up to 15,000 miles or one year, whichever occurs first.Is Valvoline a lesser oil than Mobil One. I asked the attendant about this, he defended his position with more false info. Just bad business, I am totally dissatisfied with Valvoline.
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5

Candy T

Everyone there is nice and friendly and are very knowledgeable I always go to that store

Everyone there is nice and friendly and are very knowledgeable I always go to that store
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5

Ms.Bell

They are very nice and knowledgeable. Always make the recommendations and never force you to purchase any of the services (grant ...

They are very nice and knowledgeable. Always make the recommendations and never force you to purchase any of the services (granted I have of my own free will). My car runs smoothly afterward. I love it!
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4

Lazy8s

The convenience and service are superb. The cost is 2x Honda. It’s hard to recommend using Valvoline if you can schedule in adva ...

The convenience and service are superb. The cost is 2x Honda. It’s hard to recommend using Valvoline if you can schedule in advance and take the extra 15min for Honda.
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4

Erik N.

The person doing the computer work was kinda wanting me to have your company do my filters etc. even though I said I had them at ...

The person doing the computer work was kinda wanting me to have your company do my filters etc. even though I said I had them at my house at lest twice. He also informed me that 1ea. of my tag lights were out and said " you can get a ticket for that". I said well I just replaced both a Headlight and tail light and I could do it with do problem. A little pushy since with the info given the other Valvoline I use would say gotcha just wanted you to know and move on.
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5

Kevin

I drive a sports car and the kids know about it and take care with the service

I drive a sports car and the kids know about it and take care with the service
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5

Lil

Fast and courteous service.

Fast and courteous service.
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5

Steve R

everything went like clockwork no issues

everything went like clockwork no issues
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5

Tim

Those guys are on point no playing around they check everything they communicate very well I go there every time I need oil chan ...

Those guys are on point no playing around they check everything they communicate very well I go there every time I need oil change
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5

Cecile

Service was quick and efficient

Service was quick and efficient
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5

Mabry Family

Sam was very good to us and we will definitely be back again.

Sam was very good to us and we will definitely be back again.
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5

DavidK

Samuel Patrick was the manager on duty who welcomed me. Both him and the service clerk who worked on my vehicle were great and e ...

Samuel Patrick was the manager on duty who welcomed me. Both him and the service clerk who worked on my vehicle were great and extremely polite and friendly. I highly recommend this location to all of my friends and family.
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2

Griffin R.

Nothing was explained and when I asked question the techs looked at me like I was dumb and still didn’t explain.

Nothing was explained and when I asked question the techs looked at me like I was dumb and still didn’t explain.
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5

Anthony

Got the job done

Got the job done
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5

Keenesense

Sam is professionally friendly and knowledgeable. He’s done an awesome job as s leader of his crew. Definitely will be making th ...

Sam is professionally friendly and knowledgeable. He’s done an awesome job as s leader of his crew. Definitely will be making this my regular oil change stop
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5

Boston Finest

I was very happy with my visit. The service person know more about my vehicle then I. He made he feel very comfortable and welco ...

I was very happy with my visit. The service person know more about my vehicle then I. He made he feel very comfortable and welcomed.
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5

Sherri B.

Very efficient and all-inclusive and close to my home

Very efficient and all-inclusive and close to my home
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4

Denise

Always something additional needs to be done

Always something additional needs to be done
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5

PK

Jerry is the man!

Jerry is the man!
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4

Candi

Everything was great.especially the time I spent there. The only thing that kept me from rating at highly satisfied was the pric ...

Everything was great.especially the time I spent there. The only thing that kept me from rating at highly satisfied was the price. I usually pay $25-$30 in other places.
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5

bfliy45

The staff was very kind and helpful.

The staff was very kind and helpful.
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4

krishna R

oil change charge of $ 55.00 was a little bit too much compared to other places.

oil change charge of $ 55.00 was a little bit too much compared to other places.
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5

Zack C

I enjoy coming to valboline because of the speedy service. Everyone is friendly and don’t pressure you to buy anything.

I enjoy coming to valboline because of the speedy service. Everyone is friendly and don’t pressure you to buy anything.
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5

BuddyB

Quick and courteous service. Friendly staff. No hassles.

Quick and courteous service. Friendly staff. No hassles.
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4

PDM

High cost of oil change. Prices increased while world oil prices have declined significantly. Extra charge of nearly $12.00 for ...

High cost of oil change. Prices increased while world oil prices have declined significantly. Extra charge of nearly $12.00 for an addition quart of oil is outrageous! If if were not for a coupon I would not have had my vehicle’s oil changed at Valvoline.
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5

C.H.

The team was great, everyone was friendly and willing to answer my questions. If I could go to these guys with all my car proble ...

The team was great, everyone was friendly and willing to answer my questions. If I could go to these guys with all my car problems, I would. Thanks Gary, Jerry, and Joseph!!
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5

Ppfw09

Everyone was really helpful and answered my questions and explained

Everyone was really helpful and answered my questions and explained
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5

Sandra C

Courteous and friendly staff. Have been using shop fir6 many years.

Courteous and friendly staff. Have been using shop fir6 many years.
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5

Kareem K

Nice 💯💯

Nice 💯💯
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5

Keegan M

Very professional and courteous staff

Very professional and courteous staff
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5

Victor A

From the moment I pulled in, they were ready and organized. They let me know what were my options and didn't pressure to take an ...

From the moment I pulled in, they were ready and organized. They let me know what were my options and didn't pressure to take anything that I didn't need at the time. They were efficient, quick, and timely.
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5

GJS

Samuel was awesome! He was very friendly, upbeat, and knew what he was doing. He even went below to help overcome an issue with ...

Samuel was awesome! He was very friendly, upbeat, and knew what he was doing. He even went below to help overcome an issue with the skid plate removal.
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5

R.H

It was quick and easy, there were not any complications. They job was done before i even knew it.

It was quick and easy, there were not any complications. They job was done before i even knew it.
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5

Phil S

Very professional staff

Very professional staff
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5

Claudio A.

Super Quick, Friendly Staff, Great overall experience!

Super Quick, Friendly Staff, Great overall experience!
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4

Sara M

There was a bit of a back-up in one of the bays which prompted about a 45 minute wait before I could be serviced. This was none ...

There was a bit of a back-up in one of the bays which prompted about a 45 minute wait before I could be serviced. This was none of the workers faults but they were helpful and nice about the situation to get it solved quickly and efficiently
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3

JustinS

You are way to high priced on you Synthetic Valvoline oil changes and when our car calls for it and no other options leaving hav ...

You are way to high priced on you Synthetic Valvoline oil changes and when our car calls for it and no other options leaving having paid over $100 for a oil change on a Jeep Compass is a bit of a ripoff. Knowing what I can buy the exact products for myself at full retail and do it myself including buying a better quality filter. I know you have overhead but this is a bit overpriced. Also putting a sticker in the window saying we need to bring it back at 3000 miles is taking advantage of those who don’t know any better. New cars don’t have change intervals that low even at severe conditions and one advantage to synthetic oils is extended oil change intervals. So why would you tell people to bring it back at 3000 miles? Just to get them for another high priced synthetic oil change when they didn’t even get the full advantage of the last one?
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5

Clinton

Jerry, Daniel, Juan, and Ryan all did an amazing job!!!

Jerry, Daniel, Juan, and Ryan all did an amazing job!!!
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5

Dan C

In and out

In and out
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5

GaryB

Samuel took great care of me throughout my visit. The service was thorough.and efficient. Samuel explained everything in a clear ...

Samuel took great care of me throughout my visit. The service was thorough.and efficient. Samuel explained everything in a clear manner, with no high pressure tactics. Will definitely be back, and will recommend. Hope to deal with Samuel again.
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5

Anonymous

Quick service! Great customer service butNo military discount at this location.

Quick service! Great customer service butNo military discount at this location.
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5

Jay L

The employee Samuel was very nice and knowledgeable and very helpful.

The employee Samuel was very nice and knowledgeable and very helpful.
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5

yarvera

Samuel Patrick was very helpful and friendly. I told him I did not have much knowledge about car maintenance and he kindly expla ...

Samuel Patrick was very helpful and friendly. I told him I did not have much knowledge about car maintenance and he kindly explained to me every single thing that was being done to my car. He was knowledgeable and trust-able. This was a great customer service experience and I will come again whenever I need maintenance for my car.
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5

Rhonda

I have never been here they answered all my question and was very professional.

I have never been here they answered all my question and was very professional.
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5

cf0814

Service was GREAT,Jerry is top notch and the team communicated well together. Great service and I will tell my friends and famil ...

Service was GREAT,Jerry is top notch and the team communicated well together. Great service and I will tell my friends and family.Thanks to the GUYS on Alafaya and Colonial
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5

Kim B.

Because of the professional customer service I received form the manager Samuel, the CSR Jerry, Joseph and Andrew.

Because of the professional customer service I received form the manager Samuel, the CSR Jerry, Joseph and Andrew.
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5

Ron S

they found an issue from previous place we used last time

they found an issue from previous place we used last time
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5

Alicia R.

Employees were courteous , professional and very efficient.

Employees were courteous , professional and very efficient.
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5

Pammy L.

Alessandro (Alex) was quite knowledgeable and personable. He didn't give me a sales pitch or road fear. This is why I keep going ...

Alessandro (Alex) was quite knowledgeable and personable. He didn't give me a sales pitch or road fear. This is why I keep going back to Valvoline. Prices are reasonable for what they do. Alessandro should greet every customer because he is professional and offers reminders, which is what I prefer. No pressure. May he and Valvoline have the best Christmas ever!
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5

A.M.

I could tell the Sam valued good customer service. He was very well informed and offered great service paired with a wonderful p ...

I could tell the Sam valued good customer service. He was very well informed and offered great service paired with a wonderful personality. He’s a great asset to your company.
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5

Don C

Was professionally greeted by a young man named Samuel Patrick , he was clean , neat and highly professional explaining what wa ...

Was professionally greeted by a young man named Samuel Patrick , he was clean , neat and highly professional explaining what was being done every step of the way ! Work was done quickly and efficiently And professionally
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5

Shilahjean

The service was awesome everyone was friendly and informative. I was nervous coming in but the bunch at the ALAFAYA LOCATION WE ...

The service was awesome everyone was friendly and informative. I was nervous coming in but the bunch at the ALAFAYA LOCATION WERE AWESOME
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3

Vega

Espere casi 40 minutos para entrar y cuando entre espere casi 40 minutos más

Espere casi 40 minutos para entrar y cuando entre espere casi 40 minutos más
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5

Juan Carlos

Excellent staff!!!

Excellent staff!!!
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5

E.l.

Quick service, fair pricing, good customer service

Quick service, fair pricing, good customer service
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5

Joe H

Crew was friendly, quick, and done right

Crew was friendly, quick, and done right
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5

sternerc

Friendly, fast, and fairly priced

Friendly, fast, and fairly priced
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5

JamesR

Very courteous & not high pressure when letting me know about other services to consider.

Very courteous & not high pressure when letting me know about other services to consider.
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5

Morgin

Gary was fantastic at helping me with the problem I was having with my tires and with Informing me about the oil change and what ...

Gary was fantastic at helping me with the problem I was having with my tires and with Informing me about the oil change and what I needed for my car.
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5

Robert J

Friendly..

Friendly..
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5

Carlos Torres

Honest staff, not to long of a wait

Honest staff, not to long of a wait
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5

John B Orlando

Alex went over the car history with me, recommended a couple services and gave me some tips. will take care of many of these th ...

Alex went over the car history with me, recommended a couple services and gave me some tips. will take care of many of these things on my next visit
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5

Kevin S.

The service that was provided was great especially from Alessandro, Samuel Finn, and Jerry. Very professional and courteous. Gre ...

The service that was provided was great especially from Alessandro, Samuel Finn, and Jerry. Very professional and courteous. Great guys.
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5

Mario N

The staff their was very informative and treated me well

The staff their was very informative and treated me well
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5

marym

The manager was knowledgeable and courteous. The oil change took very little time and done professionally.

The manager was knowledgeable and courteous. The oil change took very little time and done professionally.
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5

missbethj

Fast friendly service.

Fast friendly service.
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5

Winston

The service technicians were professional, courteous and explained their actions. The manager was also very interactive.

The service technicians were professional, courteous and explained their actions. The manager was also very interactive.
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5

Belizabeth

First time servicing my vehicle on my own without my parents. Sort of uneducated on what to do with my car, was nervous. Tried t ...

First time servicing my vehicle on my own without my parents. Sort of uneducated on what to do with my car, was nervous. Tried to go to tire kingdom next door wait was hours. Saw Valvoline next door and gave it a shot. Was surprised at how quick they could do an oil change, figured I’d have to do a rotation somewhere else. Then I saw they do that too. was able to get everything I needed done in not even a fraction of the time it would have taken to go somewhere else. Friendly as well and made the process simple which eased my anxiety about doing this for the first time. Even better I didn’t have to leave my car
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5

Mary B

Staff was friendly, knowledgeable, courteous

Staff was friendly, knowledgeable, courteous
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5

Jill B

Samuel was very professional and friendly. The whole team works very well together.

Samuel was very professional and friendly. The whole team works very well together.
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5

BenTouby

They were very helpful and kind. We appreciate the quick service!!!

They were very helpful and kind. We appreciate the quick service!!!
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5

Chloe

Besides being offered everything even though I just needed an oil change, the service was excellent and the workers weren't push ...

Besides being offered everything even though I just needed an oil change, the service was excellent and the workers weren't pushy about adding on any extras wither. I was in and out very quickly!
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5

RebecaG

Friendly quick service

Friendly quick service
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5

Kay

The Rep. took the time to explain everything in great details. He was very knowledgeable, did not try to pressure me, just infor ...

The Rep. took the time to explain everything in great details. He was very knowledgeable, did not try to pressure me, just informing me on things that I would need to keep my car in good performance while giving me the option of which to do at present.
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5

Wade

Great job 👍

Great job 👍
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5

La Quigs

Juan, the representative who helped coordinate my visit was personable, easy to understand and efficient. I feel that he respect ...

Juan, the representative who helped coordinate my visit was personable, easy to understand and efficient. I feel that he respected my time and my decisions on what to have attended to on my car. He recommended based on mileage 2 additional services that I hadnt had on this car before and he saved me a whole day of messing around at a garage by having the fluids changed and demonstrating on the dip stick that the fluids were now clean and full. Full marks to this store for working together so beautifully to get me in and out easily and efficiently.
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2

JayJ

I have used this location several times. Each time before today I was in and out quickly but professionally. This time not so mu ...

I have used this location several times. Each time before today I was in and out quickly but professionally. This time not so much. I was third vehicle in bay. I was greeted then left for a long time by myself. Then heard argument over the sockets and who took them and they couldn’t find them. Just not very happy with the personnel that were there this time. Expensive oil change not great service. If it were a restaurant I wouldn’t go back. Only reason I would consider going back to this one is location and past experience. If first visit, I wouldn’t be back.
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5

Mimack

Staff is top tier. Explained everything to me and was very prompt with the service.

Staff is top tier. Explained everything to me and was very prompt with the service.
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5

Anonymous

Was very satisfied very professional there were very knowledgeable of their jobs but overall the wait time there were 3 cars and ...

Was very satisfied very professional there were very knowledgeable of their jobs but overall the wait time there were 3 cars and I was there for 45 minutes I will come again for service but it won't be on a tight schedule because the wait time was too long
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5

Deluna

Everyone was so friendly and I feel they went above and beyond in making sure that I understood exactly what was going on. Alrea ...

Everyone was so friendly and I feel they went above and beyond in making sure that I understood exactly what was going on. Already recommended two people to come here!
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5

DB

I’ve been using the same location for service visits with several different vehicles over more than 10 yrs.

I’ve been using the same location for service visits with several different vehicles over more than 10 yrs.
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5

Gustavo C.

This is my go-to place for oil changes and routine maintenance on my car. Gary recognizes me and cals me by name, and I trust th ...

This is my go-to place for oil changes and routine maintenance on my car. Gary recognizes me and cals me by name, and I trust that he and the staff are going to lookout for me. I leave confident they have done a great job, and I return to them time and again for my auto maintenance.
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5

KV of MI

Professional courtesy, explanation of how long or how soon my car would be attended to- that information was correct, and a clea ...

Professional courtesy, explanation of how long or how soon my car would be attended to- that information was correct, and a clean environment. My questions were responded to, overall, good experience for my first time.
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5

Sandman75

Jerry was great thank you

Jerry was great thank you
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5

Liz C

Gary, Joseph and Ivan were super helpful and on top of getting my car up to speed. I appreciated the personal service and the fa ...

Gary, Joseph and Ivan were super helpful and on top of getting my car up to speed. I appreciated the personal service and the fact Gary and Joseph recognized me.
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4

John John

It was good all the way around

It was good all the way around
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5

Kk

The service was fast and everything was explained really well to me. The workers were all really nice and friendly and I felt co ...

The service was fast and everything was explained really well to me. The workers were all really nice and friendly and I felt comfortable
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5

Anonymous

The service was quick, and the reps were friendly and efficient.

The service was quick, and the reps were friendly and efficient.
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5

Carlos M

The customer service is outstanding!

The customer service is outstanding!
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5

Wendy P.

Tony and the staff were great!! Tony explained and showed me everything that needed to be done. He and the staff were extremely ...

Tony and the staff were great!! Tony explained and showed me everything that needed to be done. He and the staff were extremely professional, helpful and friendly. Thank you!!
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5

Becca B

Fast, efficient, kept me in the know, even put on new wiper blades I had already bought!

Fast, efficient, kept me in the know, even put on new wiper blades I had already bought!
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5

Dan H

The staff were friendly and service was very quick and professional.

The staff were friendly and service was very quick and professional.
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5

Mohammed A

Friendly crew, the workers work smoothly and accurately

Friendly crew, the workers work smoothly and accurately
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5

rjl

Quick, efficient, friendly, informative service. Excellent customer service interaction.

Quick, efficient, friendly, informative service. Excellent customer service interaction.
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5

Skyydivalynn

Friendly staff. Professional and knowledgeable. Fast service

Friendly staff. Professional and knowledgeable. Fast service
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5

Anonymous

Great staff. Very informative. The service tech noticed that my tag lights were out! Saved me from getting a potential fine.

Great staff. Very informative. The service tech noticed that my tag lights were out! Saved me from getting a potential fine.
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5

Jonathan

The staff communicates everything going on clearly. They explain everything well. If I ever have a question they explain it to ...

The staff communicates everything going on clearly. They explain everything well. If I ever have a question they explain it to my satisfaction. I really prefer to go here anytime I need an oil change. I do wish it was cheaper for a synthetic blend oil change. I can get it at the dealer for about $40 but they are about 10 minutes farther drive.
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5

Carrie U.

Customer service is always top notch. They always engage the kids too.

Customer service is always top notch. They always engage the kids too.
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5

Thomas

Tech solved a problem.

Tech solved a problem.
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5

Ronnie B

Convenient

Convenient
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5

JB

Very courteous staff. Great customer service.

Very courteous staff. Great customer service.
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5

Fina

I been going to valvoline for the oil change for about 5ys and everytime the staff is very friendly and knowledgeable and explai ...

I been going to valvoline for the oil change for about 5ys and everytime the staff is very friendly and knowledgeable and explain everything very clear my last visit I had the same great service as always that's why I am highly satisfied and recommend valvoline to my friends
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5

Eturner

The gentleman who helped me was very courteous and explained what they were doing. He also didn’t pressure me into additional se ...

The gentleman who helped me was very courteous and explained what they were doing. He also didn’t pressure me into additional services.
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5

Carol M

I was very, very satisfied when I visited you business recent ly. The staff were extremely efficient and courteous. The gentle ...

I was very, very satisfied when I visited you business recent ly. The staff were extremely efficient and courteous. The gentleman that directly attended to me (sorry I forgot his name) is very knowledgeable and I truly appreciate his rcommendationds. I felt I was in "good hands" Thanks for the team of excellent workers you have.
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5

Barry E.

Angelique, was one of the nicest reps I have encountered since I started using Valvoline a few years ago. The tech (Ivan) was ve ...

Angelique, was one of the nicest reps I have encountered since I started using Valvoline a few years ago. The tech (Ivan) was very fast and friendly.Techs did a great job getting me in and out. Which is especially nice on a hot day with the car off. Best Valvoline experience out of many for me!
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5

Shala

The staff is always welcoming, friendly, attentive and professional.

The staff is always welcoming, friendly, attentive and professional.
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5

VanessaS

Customer service was great! I love the quick oil changes and great prices.

Customer service was great! I love the quick oil changes and great prices.
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5

Anonymous

fantastic service

fantastic service
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5

Curtis Ratliff

Joel was awesome, and made sure that I was up to date on all recommended maintenance. Best place to go to!

Joel was awesome, and made sure that I was up to date on all recommended maintenance. Best place to go to!
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5

Kylie

Joel was amazing, super pleasent I'll be back again

Joel was amazing, super pleasent I'll be back again
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5

Carol K. H.

The service was quickly completed and easy. You don't even get out of your car. Very efficient.

The service was quickly completed and easy. You don't even get out of your car. Very efficient.
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5

Phatboy UR3

As usual the team was knowledgeable, worked quickly and professionally, while not pressure me into any additional purchases. All ...

As usual the team was knowledgeable, worked quickly and professionally, while not pressure me into any additional purchases. All this while I was enjoying my chicken sandwich, making for a very efficient lunch break.
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5

Jess A.

Great customer service, very genuine and honest. Also, no pressure sales which was a breath of fresh air!

Great customer service, very genuine and honest. Also, no pressure sales which was a breath of fresh air!
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5

Cindy Cronos

Great service! I only get my car services at this location. Fast, sufficient and, friendly!

Great service! I only get my car services at this location. Fast, sufficient and, friendly!
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5

Cynthia W.

Staff was friendly and kept me informed. Voiced concerns and offered additional services then respected when I said no thank you ...

Staff was friendly and kept me informed. Voiced concerns and offered additional services then respected when I said no thank you.
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4

Orlando Joe

Your price for an oil change has gotten way too high! I suggest you check the competition, because you are pricing your main pr ...

Your price for an oil change has gotten way too high! I suggest you check the competition, because you are pricing your main product much higher than the competition.
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5

Chris F.

All team members worked efficiently to get the oil change done in a timely manner. Everyone I spoke to had great attitudes and ...

All team members worked efficiently to get the oil change done in a timely manner. Everyone I spoke to had great attitudes and were helpful. Joel did a great job in recommending other services to keep my car running well.
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5

Eliceo Cortés

Un servicio amable y cordial. Son muy respetuoso pero al mismo tiempo hay un ambiente amigable de confianza. Es un servicio rápi ...

Un servicio amable y cordial. Son muy respetuoso pero al mismo tiempo hay un ambiente amigable de confianza. Es un servicio rápido y profesional. El personal trabaja muy acoplado.
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5

Peyton D.

Joel was very attentive, friendly, and worked fast to get me back on the road during my busy schedule. Best oil change experienc ...

Joel was very attentive, friendly, and worked fast to get me back on the road during my busy schedule. Best oil change experience I've had. 10/10 will be coming back for my next oil change.
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5

Tonyg

Representative was very professional and courteous. True professional.

Representative was very professional and courteous. True professional.
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5

Anonymous

Por lo rápido

Por lo rápido
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5

Vas Deferens

I went early and there were no other customers there. I did not feel as if they were trying to pressure me into buying something ...

I went early and there were no other customers there. I did not feel as if they were trying to pressure me into buying something I didn’t need like this store used to do. I still felt a little pressure because the employee was explaining something to me that he didn’t have much expertise about.
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5

ShayeH

Joel was very friendly and didn't pressure me to purchase any other options. The service was very fast and I felt very comfortab ...

Joel was very friendly and didn't pressure me to purchase any other options. The service was very fast and I felt very comfortable with the crew who worked on my car.
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4

PaulDM

Instant oil change providers charge very high prices for a relatively basic and simple service. Additional services and product ...

Instant oil change providers charge very high prices for a relatively basic and simple service. Additional services and products are price very high. Too often the service associates push services and product that are not consistent with the manufacturer’s recommended service schedule. Consequently customers are paying for services they may not need. One must know and understand their vehicle owner’s manual and the service schedule. Associates are generally courteous but are under management pressure to up-sell.
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5

Mike

Always friendly and experienced, professional staff.

Always friendly and experienced, professional staff.
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5

Anonymous

Very fast very easy and very nice

Very fast very easy and very nice
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5

Vivian B

Quick service. Great customer service

Quick service. Great customer service
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5

ECapano

Tony is always very professional and courteous also takes time to explain his recommendations thouroyghiy which helped me unders ...

Tony is always very professional and courteous also takes time to explain his recommendations thouroyghiy which helped me understand why an upgraded oil choice was beneficial.
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5

Tbone Walker

Valvoline has a floor lift so you can rotate my tires. Jiffy Lube doesn't. You also don't show me my air filter and I apprecia ...

Valvoline has a floor lift so you can rotate my tires. Jiffy Lube doesn't. You also don't show me my air filter and I appreciate that. When I asked the tech to not push anything on me, she respected my wishes and we had a fine oil change. Do go changin.
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5

NSB805

Amazing service...even offered and installed a head light. Told me it was out and told them I knew and had already purchased it ...

Amazing service...even offered and installed a head light. Told me it was out and told them I knew and had already purchased it and it was in the car. They simply asked for it and installed it without me asking. Amazing
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5

mosbi

good quick service

good quick service
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5

Frankn

Prompt friendly service. Did not have to wait for service.

Prompt friendly service. Did not have to wait for service.
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5

Meg

Gary was great, he was friendly and conversational. He let me know what my options were without making me feel ridiculous when I ...

Gary was great, he was friendly and conversational. He let me know what my options were without making me feel ridiculous when I said no to them (something that makes me avoid getting my oil change on time). My car is 13 years old, and I may not be in the country much longer, so I have no plans to do anything not absolutely necessary to keep it running. Gary understood and actually talked about Czech Republic and Germany with me. He made me feel much more comfortable about coming back to get my oil changed on time next time.
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5

Trish C.

Service was quick and the employees were friendly.

Service was quick and the employees were friendly.
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5

GregK

GOOD FAST SERVICE I wish you still did fuel filters

GOOD FAST SERVICE I wish you still did fuel filters
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5

Gale C from Orlando

Clear explanation of what was needed. Showed the defective part too.

Clear explanation of what was needed. Showed the defective part too.
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5

JF

They take good care of my car

They take good care of my car
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4

Joe

Everything was great, but I can do without the courtesy checks on my lights, wipers, air filter, etc as I know how to maintain m ...

Everything was great, but I can do without the courtesy checks on my lights, wipers, air filter, etc as I know how to maintain my vehicle.
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4

Mila M

El servicio estubo bueno. Muy contenta.

El servicio estubo bueno. Muy contenta.
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5

Chett J

I was highly satisfied because the oil change was very quick and Joel was very professional.

I was highly satisfied because the oil change was very quick and Joel was very professional.
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5

Mb

Was highly satisfied. Joel was very courteous and respectful.

Was highly satisfied. Joel was very courteous and respectful.
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5

Syber2012

Very nice and courteous staff

Very nice and courteous staff
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5

Aquanut

Great Guys!

Great Guys!
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5

Jose D.

very quick and thorough

very quick and thorough
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5

DebraK

Joel was awesome to work with. He explained things clearly and professionally and was very efficient in getting the work in mot ...

Joel was awesome to work with. He explained things clearly and professionally and was very efficient in getting the work in motion and completed successfully.
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5

David P

Great customer service from Joel and his team will come back and tell all my friends.

Great customer service from Joel and his team will come back and tell all my friends.
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5

johnnau

The employees were very friendly with me and informed me that I had a brake light out, they asked if I wanted to fix it and I sa ...

The employees were very friendly with me and informed me that I had a brake light out, they asked if I wanted to fix it and I said no, because I know how to do it myself, and they were polite and did not pressure me.
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4

Bubba2000

Waited longer than normal

Waited longer than normal
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5

Miranda

Because Gary is very nice and always help the best he can.

Because Gary is very nice and always help the best he can.
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5

Sandip

Have trusted all 3 of my cars at this location with Valvoline. Excellent service

Have trusted all 3 of my cars at this location with Valvoline. Excellent service
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5

Anonymous

I liked staying in my car. I liked how quickly they were finished. I liked actually getting to see what was being done to my car ...

I liked staying in my car. I liked how quickly they were finished. I liked actually getting to see what was being done to my car. The staff was very friendly, knowledgeable and quite amusing.
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5

Krisr

Great customer service

Great customer service
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5

Shar914

The employees were very informative and let me know about issues on my car I was totally oblivious to

The employees were very informative and let me know about issues on my car I was totally oblivious to
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5

Jasmine M.

Every time I go to this location , I always feel at ease and taken care of . There is not one employee that I have met here that ...

Every time I go to this location , I always feel at ease and taken care of . There is not one employee that I have met here that hasn’t met my expectations when it comes to customer service . I literally have a vavoline up the block from my house and I refuse to go anywhere else but the one here on Alafaya . This company is extremly lucky to have all of them on their team :)
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5

BB

My wife said everyone was very friendly and did not pressure her into any extra services. There was a problem with the oil pan p ...

My wife said everyone was very friendly and did not pressure her into any extra services. There was a problem with the oil pan plug and she said it was communicated to her and taken care of.
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5

Fnni

Every thing they did was explained to me prior. Was honest about what was neede and did not try to push additional items. Quic ...

Every thing they did was explained to me prior. Was honest about what was neede and did not try to push additional items. Quick and courteous.
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5

Lee G

Antonio, our service representative was knowledgeable and very polite and reassuring.

Antonio, our service representative was knowledgeable and very polite and reassuring.
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5

May3

It was by far the best experience I had with any oil change. Gary, Jerry, and Ryan were fast and courteous. Gary pointed out som ...

It was by far the best experience I had with any oil change. Gary, Jerry, and Ryan were fast and courteous. Gary pointed out some services that my car could use because of it's high mileage, but I never felt that he was pressuring me to buy anything extra. He told me my air filter needed to be replaced but he didn't have any. I actually look forward to going back to this location.
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5

Eddie

Joel had greet customer service, the guys there are great, thank you

Joel had greet customer service, the guys there are great, thank you
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4

Anonymous

staff do not seem to be honest

staff do not seem to be honest
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5

Anonymous

the manager and staff were wonderful, kind and courteous.

the manager and staff were wonderful, kind and courteous.
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5

Dena B

I only go to the same Valvoline for every oil change. The boys are so coureous and friendly and often thank me for coming back. ...

I only go to the same Valvoline for every oil change. The boys are so coureous and friendly and often thank me for coming back. The only reason I have to wait as long as I did, because it was a Saturday and it was very busy and it did not deter me! Great customer service there!!
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5

Dave M

All of the techs were professional when dealing with the customer

All of the techs were professional when dealing with the customer
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5

Ryan S.

I was amazed at how quick and professional the staff was. Mike was very courteous and answered all my questions without hesitati ...

I was amazed at how quick and professional the staff was. Mike was very courteous and answered all my questions without hesitation. He explained everything that they were doing and I was in and out very quickly. This was the best oil change experience I've had.
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5

Anngaricus

The service was fast friendly and thorough.

The service was fast friendly and thorough.
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5

Gary M

quick and easy at a decent price

quick and easy at a decent price
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5

Melinda S

Manager and staff very customer friendly.

Manager and staff very customer friendly.
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5

Nick Bee

Great staff and non pressured

Great staff and non pressured
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5

Baron R

Fast Effective. Efficient.

Fast Effective. Efficient.
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5

TAB

The staff was very friendly and everything was explained well. Service checks and oil change was done promptly=and I was out of ...

The staff was very friendly and everything was explained well. Service checks and oil change was done promptly=and I was out of there in record time!
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5

Danny M

Friendly and knowledgeable staff

Friendly and knowledgeable staff
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5

mrk420

Fast and courteous service

Fast and courteous service
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5

RickG

Great service without getting out of my car during lunch on a work day. Quick and efficient.

Great service without getting out of my car during lunch on a work day. Quick and efficient.
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5

Chris M.

“Angelique” was friendly and courteous, yet professional. I know she is required to offer other services but she wasn’t overbea ...

“Angelique” was friendly and courteous, yet professional. I know she is required to offer other services but she wasn’t overbearing at all.
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5

DONALD P

IVAN AND MARCOS WERE BOTH FUNNY AND HAD EXCELLENT CUSTOMER SERVICE SKILLS. A NICE BALANCE AND I AM SURE THEY HAVE SECURE FUTURES ...

IVAN AND MARCOS WERE BOTH FUNNY AND HAD EXCELLENT CUSTOMER SERVICE SKILLS. A NICE BALANCE AND I AM SURE THEY HAVE SECURE FUTURES IN THE CORPORATE LADDER!
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5

Yamaira

Muy explicativo en todo lo que hacia el empleado Joel muy profesional ,cortes y atento éxito

Muy explicativo en todo lo que hacia el empleado Joel muy profesional ,cortes y atento éxito
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5

Cassidy R.

Super friendly staff who got me in and out in an extremely timely manner. I had a lot of different errands that I needed to do t ...

Super friendly staff who got me in and out in an extremely timely manner. I had a lot of different errands that I needed to do throughout the day, so I appreciated that the team was fast and efficient. I got an oil change and a new set of wiper blades during my visit, and had just an all-around great experience. Thank you so much!
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5

Joseph

Joelle was absolutely great he's the reason I keep on coming he's very pleasant very good guy

Joelle was absolutely great he's the reason I keep on coming he's very pleasant very good guy
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4

A. Phillips

I have had issues in the past at this location and I do not have a full level of trust in the location. However, I had no issues ...

I have had issues in the past at this location and I do not have a full level of trust in the location. However, I had no issues on this visit and was fully satisfied.
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5

Omar Dejesus

Like always very professional and courteous, that’s away I’m a return customer.

Like always very professional and courteous, that’s away I’m a return customer.
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5

Lady Dime

Antonio was very helpful and thorough and explaining how the car works and made sure it was safe for me and my child. I would de ...

Antonio was very helpful and thorough and explaining how the car works and made sure it was safe for me and my child. I would definitely come back. Just to deal with him he really knew alot and seemed like he cared.
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5

Patrick K

The gentleman that assisted me was very informative, and I highly knowledgeable. I would feel comfortable sending my wife next t ...

The gentleman that assisted me was very informative, and I highly knowledgeable. I would feel comfortable sending my wife next time, she is always intimidated by the inner workings of her car.
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5

Lillian

Been to this location before. Good service and information.

Been to this location before. Good service and information.
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5

Matt

Great job overall, very detailed and helpful. Answered any questions, I had.

Great job overall, very detailed and helpful. Answered any questions, I had.
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5

Shane

I pulled in, didn't even get out of my car, and they took care of everything. They checked things I didn't even think of, and he ...

I pulled in, didn't even get out of my car, and they took care of everything. They checked things I didn't even think of, and helped me with more than just the oil change without pressuring me into purchases.
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5

Chris W

Joel was a great technician. He was very knowledgeable and friendly. He didn't pressure me into any services but was very inform ...

Joel was a great technician. He was very knowledgeable and friendly. He didn't pressure me into any services but was very informative about what preventive services would be recommended this visit or the next. This was my first visit to this location since I moved across town. Very happy to see the quality of service and employees has not diminished based on location. I will definitely be back for future business.
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5

Melanie

I love the customer service. Very professional environment. They explain everything to me and make recommendations accordingly. ...

I love the customer service. Very professional environment. They explain everything to me and make recommendations accordingly. I will definitely retur to this location!! A+ on customer service and very friendly staff.
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5

Carlo Escalona

We don’t have to get out the vehicle which is the reason we go there all the time but we will love to have one closer to our hou ...

We don’t have to get out the vehicle which is the reason we go there all the time but we will love to have one closer to our house. Big Blessings and keep growing. I want to franchise but I don’t know how can you call me please thanks
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5

Zuly

No wait at all, customer service was awesome and got all the help I needed with my car .

No wait at all, customer service was awesome and got all the help I needed with my car .
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5

DonaldT

The friendly service and quick service was fantastic!

The friendly service and quick service was fantastic!
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5

Anon_Valvoline_Customer

Its what I expected. I pull in, work gets done, I leave. I dont want to make a dealership appointment and wait 2 hours for servi ...

Its what I expected. I pull in, work gets done, I leave. I dont want to make a dealership appointment and wait 2 hours for service, so I come to you instead. Its worth it to me to pay a small fee and save my time
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5

Karl P

Usual prompt and efficient service

Usual prompt and efficient service
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5

Cheryl H

This was my first time at this location. Is was a very nice experience. I will be returning to this location for my future needs ...

This was my first time at this location. Is was a very nice experience. I will be returning to this location for my future needs. They were very professional and efficient.
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5

Car guy

The technician who took my car in was superior!

The technician who took my car in was superior!
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5

Jackie

Courteous attendants!

Courteous attendants!
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5

Al C.

Excellent service from all staff! Very courteous. Great work as usual.

Excellent service from all staff! Very courteous. Great work as usual.
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5

LorettaA

It is always great to go there. Friendly,courteous and they know their business. I have been going to the same place for 5 yea ...

It is always great to go there. Friendly,courteous and they know their business. I have been going to the same place for 5 years, and always will while i live in Orlando.
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4

JatnielQ

They sound like robots people like when they are call by there name. Is a fast services people know that .

They sound like robots people like when they are call by there name. Is a fast services people know that .
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5

Fern

very efficient staff

very efficient staff
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5

Staceyr

Great staff

Great staff
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5

4runner_Fred

I believe the technician was named Julian. Very excellent knowledge of the car and was able to provide the server that Jiffy Lu ...

I believe the technician was named Julian. Very excellent knowledge of the car and was able to provide the server that Jiffy Lube was unqualified to do. I am now a Valvoline customer because of that young man.
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4

GMT TOOLS

I was shocked at the price without a coupon oil and air filter 107.00 ouch Next time I using a coupon

I was shocked at the price without a coupon oil and air filter 107.00 ouch Next time I using a coupon
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5

Kevin L

I used to get my oil changes at the Honda dealership but it constantly seems like they’re trying to rip you off with fees for th ...

I used to get my oil changes at the Honda dealership but it constantly seems like they’re trying to rip you off with fees for things you don’t really need too urgently. They exaggerate and pressure you so much to buy that it seems like a scam. Plus, even with an appointment I’d wait 2-3 hours sometimes just for an oil change at the dealership. With Valvoline, it feels much more like suggestions rather than pressure to buy which I appreciate tremendously. I feel like I can trust valvoline plus you guys do such a quick job and are so friendly, I will forever be a customer here and recommend all my friends and family come here. Also pretty decent prices and again, I value the honesty and professionalism more than anything. You’ve earned my business for good as long as it continues this way!
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5

EPH

Very good and prompt service

Very good and prompt service
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5

Rick H

Tony, the manager at the Alafaya Trail at Cheney Hwy location is top notch, knowledgeable and always pleasant!Thanks Tony!

Tony, the manager at the Alafaya Trail at Cheney Hwy location is top notch, knowledgeable and always pleasant!Thanks Tony!
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5

JimoR

Fast service, very communicative employee

Fast service, very communicative employee
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5

Jahaira

Guys were nice and made reasonable recommendations to make sure my change is durable

Guys were nice and made reasonable recommendations to make sure my change is durable
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4

Sam

The only problem that I had was that since it was difficult for one of the boys working on my car to remove the cover to change ...

The only problem that I had was that since it was difficult for one of the boys working on my car to remove the cover to change my oil, he became frustrated and started cursing. I don’t care too much personally but I just felt it was unprofessional to curse in front of customers. The rest of the staff was nice and professional it was just one boy.
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5

Carol K.

As a person with a very busy schedule, I have always appreciated the fast service at this Valvoline location. The price is also ...

As a person with a very busy schedule, I have always appreciated the fast service at this Valvoline location. The price is also very reasonable and the staff are nice.
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5

SA

Tony and staff on 03/20/2018 very friendly expedient service! Thank you and even informed me whenever I needed my fluids topped ...

Tony and staff on 03/20/2018 very friendly expedient service! Thank you and even informed me whenever I needed my fluids topped off to just come by store any time. Thank you much will return always with my 2 vehicles for services at this location highly likely.
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5

YudithR

La atención fue excelente, me atendieron con profesionalismo y me inspiraron mucha confianza

La atención fue excelente, me atendieron con profesionalismo y me inspiraron mucha confianza
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5

Jourdan D

Very friendly staff, quick and easy

Very friendly staff, quick and easy
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5

Cjeff

Great customer service, friendly staff. When i asked about the quality of the product they recommended, they were able to explai ...

Great customer service, friendly staff. When i asked about the quality of the product they recommended, they were able to explain clearly for me to understand why i needed that product. Service was fast and they also identified my license plate light being out and asked if i wanted them to change it. Nice touch! Will return for every oil change.
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5

Robert B

Extremely capable and friendly staff.

Extremely capable and friendly staff.
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5

Dave M

Employees were very cordial and knowledgable

Employees were very cordial and knowledgable
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3

Annoyed customer

I bought a Groupon because Valvoline is too expensive. I went to the Valvoline by my house where I go all the time at Dean Road ...

I bought a Groupon because Valvoline is too expensive. I went to the Valvoline by my house where I go all the time at Dean Road and Colonial. I had to wait because they were short handed. Looked to me like only 2 employees were working. The csr shrugged when I mentioned it. They told me there was a 24 hour waiting period, so I left. That was on Friday. I went back on Sunday to get the oil change. They had apparently gone out of business in the 48 hours between my buying the groupon and Sunday morning. So I went to the Valvoline (because now I had the paid for groupon) at Alaphaya and Colonial. we had to wait a long time and the waiting line was a mess and the csr lied to me about the Dean rd location. (closed for renovations she said) yea right. The chrysler dealership will do a lof for $19.95.
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5

Judy

Customer service was Amazing.

Customer service was Amazing.
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5

Alex FV

The service was quick.

The service was quick.
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5

John B

I have been taking my cars to the Alafays/colonial location for years. they always discover issues (like my oil pan plug being ...

I have been taking my cars to the Alafays/colonial location for years. they always discover issues (like my oil pan plug being stripped) that i already know about so i don't have to worry they are making up issues with the car to up sell me
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5

Summer time

Outstanding employees and service!

Outstanding employees and service!
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5

Happy Customer

Time to complete the services with no appointment needed.

Time to complete the services with no appointment needed.
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5

Lakia W.

Joel and the rest of the staff were very helpful in helping me understand the issues with my car. Due to the team's excellent se ...

Joel and the rest of the staff were very helpful in helping me understand the issues with my car. Due to the team's excellent service and care, I will be returning. Thanks Guys :)
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5

Johnny Sideri

Was in and out under 25 minutes and the price was decent and fair

Was in and out under 25 minutes and the price was decent and fair
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5

John V

Great customer service. Quick and easy. Painless oil change experience.

Great customer service. Quick and easy. Painless oil change experience.
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4

Vas Deferens

I was satisfied. To be highly satisfied I would have to pay $25.99 for an oil change without an extra charge for .4 oz of oil.

I was satisfied. To be highly satisfied I would have to pay $25.99 for an oil change without an extra charge for .4 oz of oil.
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5

Brittney L

I only use Valvoline quick stops, the staff has my vehicle in and out, alerting me to any issues on this trip the mechanic who d ...

I only use Valvoline quick stops, the staff has my vehicle in and out, alerting me to any issues on this trip the mechanic who did my brakes didn't put the brake fluid full cap back, and they found it at Valvoline and put it back!
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5

Mllorlando@aol.com

Everyone was friendly and happy. Was a great experience. I followed my daughter to location to pay for the bill. We were very pl ...

Everyone was friendly and happy. Was a great experience. I followed my daughter to location to pay for the bill. We were very please with the entire experience.Thanks,Michael Liedtke
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5

SonyaDP

The staff is very courteous and professional

The staff is very courteous and professional
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4

AH

Besides a pretty brisk frontman, I usually love my experience at Valvoline. Had my mom in the vehicle and she was amazed (possib ...

Besides a pretty brisk frontman, I usually love my experience at Valvoline. Had my mom in the vehicle and she was amazed (possibly future customer), however I pulled out of the lot and within a few minutes my tire air pressure light came on. I called the same location I had just pulled out from, just to ask if they had read my reading right, as they said all my tires were at 32. The man was friendly, but unhelpful. I got home and checked, my tires were all 30. All fine, but I was frustrated my light turned on after the service and they couldn’t/didn’t top me up as an added cost I would’ve paid. Now my mom tells me not to go back. I’ll still return, but my mother won’t, sadly.
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5

Yolivette

Estuve muy satisfecha con el servicio. Me explicaron todo el proceso y todo lo que el vehículo necesitaba. Excelente personal y ...

Estuve muy satisfecha con el servicio. Me explicaron todo el proceso y todo lo que el vehículo necesitaba. Excelente personal y servicio
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5

Chris J

Great service...

Great service...
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5

Patrice356

The quality of service and expertise of the mechanics was very impressive. We will be using Valvoline #87444 regularly...;)

The quality of service and expertise of the mechanics was very impressive. We will be using Valvoline #87444 regularly...;)
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5

ChiefP

Everyone was very friendly but very dutiful in getting the job done. I enjoyed the service, the conversation and the update on w ...

Everyone was very friendly but very dutiful in getting the job done. I enjoyed the service, the conversation and the update on what my vehicle needed. Even though I didn't ask for it, He gave me a print out of what I need in the future. I thought that was outstanding.
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5

Karl P

Obtained the services that I required in a timely manner

Obtained the services that I required in a timely manner
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5

bb

Great service and friendly and attentive staff! Angelique was very sweet and informative.

Great service and friendly and attentive staff! Angelique was very sweet and informative.
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5

Tom B

Staff was very friendly and informative. I️ did not feel pressured.

Staff was very friendly and informative. I️ did not feel pressured.
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4

frequent visitor

They always try to get me to buy something out of the scope of my owners manual.

They always try to get me to buy something out of the scope of my owners manual.
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5

Omar

I’ve been going to Valvoline location in East Colonial for the past 10 years, they have never disappointed me, Professional and ...

I’ve been going to Valvoline location in East Colonial for the past 10 years, they have never disappointed me, Professional and Courteous.
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5

madonnak

everything went fine and the first place I took it couldn't do it because of the type of filter. they did not carry that kind.

everything went fine and the first place I took it couldn't do it because of the type of filter. they did not carry that kind.
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5

Bud man

I have been going to this place for years and have always had excellent service. Staff are very friendly and knowledgeable

I have been going to this place for years and have always had excellent service. Staff are very friendly and knowledgeable
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5

Johanna

Everything was good fast services and I don't need to wait long time.

Everything was good fast services and I don't need to wait long time.
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5

Keiara T

I was highly satisfied because I did not have to wait a long period of time and also the staff were very friendly and helpful.

I was highly satisfied because I did not have to wait a long period of time and also the staff were very friendly and helpful.
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5

Patsy L.

I have been using this particular location in Waterford Lakes for years. First with my Explorer and now with my CR-V. Service h ...

I have been using this particular location in Waterford Lakes for years. First with my Explorer and now with my CR-V. Service has always been professional, fast and great. Wouldn't want to have look for somewhere else. The only problem I have is that all the coupon cards I get in the mail come in between my service needs and expire before I can use them!
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5

Mark

The fact that I’m in and out fast is a big plus with my busy schedule. Good service and Thorough inspection of my vehicle

The fact that I’m in and out fast is a big plus with my busy schedule. Good service and Thorough inspection of my vehicle
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5

KIM

The people

The people
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5

Lou

It was quick and easy everyone really nice I was nervous I was coming into late but they didn’t make me feel it all great staff ...

It was quick and easy everyone really nice I was nervous I was coming into late but they didn’t make me feel it all great staff quick service
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4

Harry

Oil charge to pricey you don’t take other coupons $37 a lot for oil change

Oil charge to pricey you don’t take other coupons $37 a lot for oil change
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5

trevarthen1

Great service. Also fast.

Great service. Also fast.
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5

jackbat

Quick courteous service, used coupon for $10 off . Rec'd coupon in email from Valvoline.

Quick courteous service, used coupon for $10 off . Rec'd coupon in email from Valvoline.
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5

GDK9

The staff was very polite and professional. I always recommend this place to everyone.

The staff was very polite and professional. I always recommend this place to everyone.
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5

willy

quick!!!

quick!!!
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5

Yani V

Very helpful and friendly staff. Explained everything to me

Very helpful and friendly staff. Explained everything to me
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4

Tammy C.

The employees were professional and were able to answer any questions I had. They did not pressure me to buy other items for the ...

The employees were professional and were able to answer any questions I had. They did not pressure me to buy other items for the maintenance on my vehicle but explained the importance of why each one was needed and what could happen if I did not.
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5

Germán S.

Clear communication, courteous people, quick service.

Clear communication, courteous people, quick service.
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5

Ronald M

The service was efficient and courteous.

The service was efficient and courteous.
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5

D

The staff was very and courteous and helpful. Everything was explaned to me in detalles!

The staff was very and courteous and helpful. Everything was explaned to me in detalles!
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5

Vas Deferens

The staff this time was different from the last time I got an oil change and did not attempt to sell me other products that I di ...

The staff this time was different from the last time I got an oil change and did not attempt to sell me other products that I didn’t want.
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5

J.R

Quick service ,nice people

Quick service ,nice people
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5

Kevin G

The staff were very knowledgeable and I didn't feel pressured to buy anything. Not having the added pressure made me more comfor ...

The staff were very knowledgeable and I didn't feel pressured to buy anything. Not having the added pressure made me more comfortable
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5

Amanda

The staff was helpful and friendly. Joel in particular helped me get exactly what I needed

The staff was helpful and friendly. Joel in particular helped me get exactly what I needed
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5

Randy

Always courteous, helpful and quick

Always courteous, helpful and quick
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5

Luis R

Excellent Service

Excellent Service
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5

Scott

This was my first visit to this shop and I was greeted with professional service right away by Antonio and I really appreciate t ...

This was my first visit to this shop and I was greeted with professional service right away by Antonio and I really appreciate the quick and friendly service he provided. Also as I sat in my car during my service there was a lot of communication between all of the workers and with everyone on point for the task they were attending to and seemed very professional and a great team environment. I definitely recommend this place and will return.
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4

qwerty123

The staff was repeatedly listing all of the services they believed I should have done, even after I told them I could not afford ...

The staff was repeatedly listing all of the services they believed I should have done, even after I told them I could not afford to do that. Also, they told me it was required that I use the highest grade oil, full synthetic, even though I normally use conventional.
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3

Waterford Lakes Customer

Over-priced services for oil changes. Would have purchased an air filter BUT the cost was twice that of an auto parts store. T ...

Over-priced services for oil changes. Would have purchased an air filter BUT the cost was twice that of an auto parts store. That’s RIDICULOUS! The staff is “overly” friendly and not at all genuine. I suspect that is to make the customer feel comfortable in purchasing additional OVER-PRICED product and services! I am seeking out other oil change service providers that charge a more reasonable price than that of Valvoline for my two vehicles.
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5

FordFocus

There needs to be a waiting room at this location

There needs to be a waiting room at this location
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5

Robert K

Everyone was great...explained the optional services available...I'll return to this location!

Everyone was great...explained the optional services available...I'll return to this location!
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5

Anonymous

I was under the impression that I met my 3,000 miles for a oil change but was informed that I have not met the mileage. Since I ...

I was under the impression that I met my 3,000 miles for a oil change but was informed that I have not met the mileage. Since I am using synthetic blend I was not due for a oil change until another 2,000 miles and able to save money.
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5

Jen

Very friendly staff, who explained everything as was very efficient

Very friendly staff, who explained everything as was very efficient
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5

Wesley P

Excellent all team and well acknowledged

Excellent all team and well acknowledged
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5

CR

Mr. Smith was very friendly and knowledgeable.

Mr. Smith was very friendly and knowledgeable.
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5

Anonymous

They check everything quickly and I'm out in less than 10 Minutes....Getting to the back of building off busy street (Alfaya is ...

They check everything quickly and I'm out in less than 10 Minutes....Getting to the back of building off busy street (Alfaya is quick & easy...every one is very friendly & very hospitable
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5

Dave M

I believe the techs performed a good job servicing my vehicle.

I believe the techs performed a good job servicing my vehicle.
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5

Happy Customer

I have used this location many times and consistently have a great experience. Staff is friendly and knowledgeable.

I have used this location many times and consistently have a great experience. Staff is friendly and knowledgeable.
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5

Natalie A.

The staff was knowledgeable and friendly and recommended what was best for my car.

The staff was knowledgeable and friendly and recommended what was best for my car.
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5

SunshineR

My service team was excellent: Antonio, Ryan and Robert! I had gone to a less-quality place for an oil change last time, so I kn ...

My service team was excellent: Antonio, Ryan and Robert! I had gone to a less-quality place for an oil change last time, so I knew I was taken care of going to Valvoline! The service team that assisted me truly exemplified Valvoline's motto: giving me quality service I can see and truly experts I felt I could trust! Thanks!!
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4

GF

It was just an oil change, nothing to get too excited about. I wanted to get my tires rotated too, but the lift was broken.

It was just an oil change, nothing to get too excited about. I wanted to get my tires rotated too, but the lift was broken.
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5

Dj~Raven

The service team was like a well oiled machine they jumped on the job so quick all i was listening to the QWues from the team t ...

The service team was like a well oiled machine they jumped on the job so quick all i was listening to the QWues from the team to one another. Was in an out of there quickly.
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5

Jenn

The person was kind and knowledgable

The person was kind and knowledgable
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5

Livi

No wait, great quick service! Highly recommended, especially if you have limited time. Richard showed great customer service and ...

No wait, great quick service! Highly recommended, especially if you have limited time. Richard showed great customer service and knowledge. He was very patient and answered all my questions in detail. Juan and Mike were very quick to perform my services. I will definitely return!! I'm a happy customer!
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5

Belmira A

It was great i was in and out quickly.

It was great i was in and out quickly.
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5

Nick H.

I enjoy how quick the service always is at this location

I enjoy how quick the service always is at this location
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4

Alan p.

The technician spoke too fast for me to understand him clearly. Also I felt somewhat pressured into buying full synthetic.

The technician spoke too fast for me to understand him clearly. Also I felt somewhat pressured into buying full synthetic.
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5

BAS

Professionalism was excellent.

Professionalism was excellent.
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5

lehmanj23

I have used Valvoline service religiously on my Acura. I use the full synthetic oil only and typically agree to the recommended ...

I have used Valvoline service religiously on my Acura. I use the full synthetic oil only and typically agree to the recommended services. I agreed to the injector cleaner this visit, as a little taken back that a single bottle of injector cleaner was $19.99. Other than that, will continue to solely use Valvoline for both my vehicles.John
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5

Civic

The service is fast and the people are friendly.

The service is fast and the people are friendly.
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5

LC

Didn't take long

Didn't take long
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5

Mommy on the Move

I trust Valvoline. The service techs call out each fluid level, they checked my tire pressure, showed me my oil levels, and ran ...

I trust Valvoline. The service techs call out each fluid level, they checked my tire pressure, showed me my oil levels, and ran a full diagnostic check on my car and communicate with me each step of the way. With that kind of transparency and interactive communication, I feel secure when valvoline services my vehicle.
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5

Anonymous

It's quick and the staff is friendly. I would like to see military or law enforcement discount instead of always have to use a c ...

It's quick and the staff is friendly. I would like to see military or law enforcement discount instead of always have to use a coupon. Thank you
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5

Luchava

I like the fact that I do not have to get out of my car. The employees give you advice on your vehicle’s condition and explain v ...

I like the fact that I do not have to get out of my car. The employees give you advice on your vehicle’s condition and explain very well everything they do on your vehicle and the service is fast.
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5

Miguel M.

Great customer service, honest feedback to my questions, clean and friendly atmosphere

Great customer service, honest feedback to my questions, clean and friendly atmosphere
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5

Allison W.

The staff were all kind and knowledgeable. There was very clear communication among the team and to me as the customer. I was in ...

The staff were all kind and knowledgeable. There was very clear communication among the team and to me as the customer. I was in and out of there in about 15-20 minutes to get an oil change and tire rotation. It was super quick and painless. I could tell that customer service was a top priority!
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5

Manny

Quick fast and good service .

Quick fast and good service .
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4

Amber

I was very satisfied.

I was very satisfied.
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5

ChrisW

I have used this location many times and I consistently receive professional and courteous service.

I have used this location many times and I consistently receive professional and courteous service.
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4

D.Diggler

I don’t like the pressure I get when a product is offered and they make it look like is something so important that I won’t be a ...

I don’t like the pressure I get when a product is offered and they make it look like is something so important that I won’t be able to drive the car anymore if I don’t get it done that day.
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5

Dani

Everyone is professional and treats you with respect, doesn't ignore you and hold a conversation while you wait.

Everyone is professional and treats you with respect, doesn't ignore you and hold a conversation while you wait.
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5

Karen R

Manager Antonio Nesmith was very nice and explained everything and showed me what I needed WITH NO PRESSURE thats why I keep co ...

Manager Antonio Nesmith was very nice and explained everything and showed me what I needed WITH NO PRESSURE thats why I keep coming back.
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5

BusyStudent

As a busy broke college student, I love that the hours they are open makes it easy and convenient to fit into my schedule. I als ...

As a busy broke college student, I love that the hours they are open makes it easy and convenient to fit into my schedule. I also love that fact that I never have to leave my vehicle. And the fact that they do offer coupons and discount sales make this broke college student very happy!
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5

FQ

Great customer service

Great customer service
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5

Gian

Great service

Great service
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5

Lenisha y

Everyone was really knowledgeable, I honestly know nothing about cars. However, the staff reassured me and talked me through the ...

Everyone was really knowledgeable, I honestly know nothing about cars. However, the staff reassured me and talked me through the processes that I was paying for. Great team
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4

Rachaelh

I felt over pressured to upgrade my oil. And to get a new air filter. The man in the car next to me came after me and left befor ...

I felt over pressured to upgrade my oil. And to get a new air filter. The man in the car next to me came after me and left before me. I did not here him being pressured to buy anything.
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4

Brad M.

Not used to paying that much for an oil change.

Not used to paying that much for an oil change.
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5

John H.

CSR Richard was very nice and explained everything to me. At no time did I feel pressure to have a different service performed o ...

CSR Richard was very nice and explained everything to me. At no time did I feel pressure to have a different service performed on my vehicle.I like the checklist they provide and the entire team worked together to get me in and out as soon as possible.Very good customer service and verification the job was done to my satisfaction.
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5

Ben E

Good customer service and I was quickly done and on my way.

Good customer service and I was quickly done and on my way.
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5

KW

the staff is very friendly and quick

the staff is very friendly and quick
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5

Cindy C

Very friendly l Have bin coming here for years and have never had a problem and never bin preshered into any work that l did not ...

Very friendly l Have bin coming here for years and have never had a problem and never bin preshered into any work that l did not need.They always tell me what l need or with the mileage what's do to be done.l go there all the time and if l feel l need something else done l would go there first.l trust them very much.
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5

JosephS

Great customer service, helped to educate me when needed. Also gave me a heads up for other things needed for my car.

Great customer service, helped to educate me when needed. Also gave me a heads up for other things needed for my car.
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5

KenH

I received prompt, friendly service from Mike, the CSR, and the other team members. The price with the Groupon was reasonable fo ...

I received prompt, friendly service from Mike, the CSR, and the other team members. The price with the Groupon was reasonable for the synthetic oil change service that I purchased. I think it would have been a bit high without the Groupon. Mike explained other available services, but did not push them on me once I declined. I appreciate that. Maybe next time!
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4

Rachelle L

My maintenance required light came on 1-2 days after service. I am pretty sure from past experience this can be reset even when ...

My maintenance required light came on 1-2 days after service. I am pretty sure from past experience this can be reset even when it hasn't yet come on. It was not. Now I have to figure out how to reset it myself and I just don't have the time -- that is way I choose Valvoline, to save time. I am driving around with the light on until I can google it...
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5

LaVerne M.

As always, they were very professional. They explained every thing they did to the vehicle and all my needs were met, and the se ...

As always, they were very professional. They explained every thing they did to the vehicle and all my needs were met, and the service didn't take long. I would definitely return for my next oil change.
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5

joel

in my line of work I have very little time to spare so getting needed vehicle maintenance is a challenge. The service I received ...

in my line of work I have very little time to spare so getting needed vehicle maintenance is a challenge. The service I received was quick and courteous and I have always trusted Valvoline products
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5

Othman H

I believe that the service of the friendly staff was very good and nice with me as a customer. As well as, my visit was as a se ...

I believe that the service of the friendly staff was very good and nice with me as a customer. As well as, my visit was as a second time, and I felt that the service has improved than the previous visit. I mean that the person in charge of the service did not bothering me by telling me what parts of my automobile needs to be changed or released.I am very glad that I am receiving the service that I need very quick and professionally.Regards and Thank you very mcuh
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4

Karen M

Pricing is a concern. But quality is always at the top.

Pricing is a concern. But quality is always at the top.
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4

Pmac

Price point of oil changes - particularly the synthetics and synthetic blends - is ridiculously high. I cringe every time I get ...

Price point of oil changes - particularly the synthetics and synthetic blends - is ridiculously high. I cringe every time I get my oil changed and seek ways to reduce the cost with coupons or other discounts.
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5

Jim P.

Thoroughness and professionalism. Also, very quick.

Thoroughness and professionalism. Also, very quick.
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5

JaniceG

Great staff, fast and quality service

Great staff, fast and quality service
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5

Wayne

I have used valvoline instant oil change, used to be mobil1, for years on all of our vehicles. I have had no problems at all. ...

I have used valvoline instant oil change, used to be mobil1, for years on all of our vehicles. I have had no problems at all. The service is always exceptional and thorough. Well done!
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5

AIto

I appreciate the customer service because they were honest with me about whether or not a tire rotation was necessary. I feel li ...

I appreciate the customer service because they were honest with me about whether or not a tire rotation was necessary. I feel like they were more honest and considerate than the dealership.
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5

Lauren A.

The folks that worked on my car were very fast a professional. Gary walked me through how they did things there, as it was my fi ...

The folks that worked on my car were very fast a professional. Gary walked me through how they did things there, as it was my first time to a Valvoline. I never felt pressured to purchase more and more like some places. I know that I get taken advantage of because I'm a twenty-something girl, but they don't know I worked on cars growing up with my grandfather and father. Anyways - everything was fair priced and they even gave me a print out of Nissan and Valvoline recommendations on when to change different things on my truck. They also notified me that I had a bulb out. Gary also worked a little with me on the price - any discount is a great discount. He also gave me a promo for my brakes that I will need to travel to another Valvoline for, but I will be making use of it.
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5

Dylan

They were extremely professional to say the least. They were not pressuring but I honestly could tell they did care about my exp ...

They were extremely professional to say the least. They were not pressuring but I honestly could tell they did care about my experience and wanted to make sure I was informed about my vehicle's maintenance status. I will be coming back on Friday for them to handle my transmission fluid. Again, very professional and will recommend to others.
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3

JJ

Whole experience was not nearly as good as previous visits. Repeated attempts to upsell. Was recently at gm dealer who told me t ...

Whole experience was not nearly as good as previous visits. Repeated attempts to upsell. Was recently at gm dealer who told me to have filters changed at next service. Was not shown and I do not believe engine filter was taken out for inspection and I know cabin filter was not checked. Was not asked about cabin filter. Just overall not near the service level as previous times.
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5

Denise V.

The staff was extremely knowledgeable and very courteous.

The staff was extremely knowledgeable and very courteous.
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5

Soo

The representatives were all courteous and very professional.

The representatives were all courteous and very professional.
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5

Djdavidz

Incredible in and out with NASCAR speed. I waited for over 2 1/2 hours at walmart the last oil change and this time was a game c ...

Incredible in and out with NASCAR speed. I waited for over 2 1/2 hours at walmart the last oil change and this time was a game changer. Very impressed by the precision and speed of your team
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5

Chris K

Very polite and friendly staff. This was my first time at this location but they were professional and quick. Would visit this l ...

Very polite and friendly staff. This was my first time at this location but they were professional and quick. Would visit this location again!
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4

Ricky

Price is a bit high

Price is a bit high
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5

Desi

The staff is always friendly and the service is quick and accurate.

The staff is always friendly and the service is quick and accurate.
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5

bob

Friendly staff

Friendly staff
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5

Brian P.

They have my full trust, so I had to put "about the same". You have a great group of people who clearly work together as a team. ...

They have my full trust, so I had to put "about the same". You have a great group of people who clearly work together as a team.
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5

Joe Namith

Best car oil change experience! Y'all are awesome.

Best car oil change experience! Y'all are awesome.
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5

RBurke1073

The speed and accuracy of the service and the professionalism of the personnel would make me return and tell others about this V ...

The speed and accuracy of the service and the professionalism of the personnel would make me return and tell others about this Valvoline Instant Oil Change Service station.
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5

xxxx

It was my wife who took her car in. She was very pleased with the service.

It was my wife who took her car in. She was very pleased with the service.
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5

Drewwww

Ease, knowledge, helpful ness

Ease, knowledge, helpful ness
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1

Melissa

Rude staff, tried to sell unwanted services

Rude staff, tried to sell unwanted services
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5

Mike D

Staff was friendly and honest and professional. Haven't been there in years. Pleasant surprise.

Staff was friendly and honest and professional. Haven't been there in years. Pleasant surprise.
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5

Mar

Fast service no presure

Fast service no presure
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4

Lazy8s

The service was fine. As always with an oil change there was pressure for additional services. I did not like them trying to ope ...

The service was fine. As always with an oil change there was pressure for additional services. I did not like them trying to open my doors and check my air filter. At least ask first. Honestly the price was the biggest barrier to me becoming a long term customer. The full synthetic oil is 2x the cost of the Honda dealership which is already expensive. My Groupon made it less painful but seriously? Valvoline isn't made of gold!
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5

Angela C.

Loved every part of the experience and Mike was very helpful

Loved every part of the experience and Mike was very helpful
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5

Mike

Great service great attitudes

Great service great attitudes
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5

Jcber

Customer service was exceptionally. Everything was explained to me step by step, with no pressure to purchase.

Customer service was exceptionally. Everything was explained to me step by step, with no pressure to purchase.
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5

Joe E

Customer service was outstanding. Every employee was pleasant and went out of the way to be friendly.

Customer service was outstanding. Every employee was pleasant and went out of the way to be friendly.
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5

Miguel M

Great customer service

Great customer service
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5

Tpain

Costumer was number one priority to all employees. And they demonstrated passion for your brand!

Costumer was number one priority to all employees. And they demonstrated passion for your brand!
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5

Laurie CC

I moved to Florida a little over a year ago, initially used Valvoline because it is relatively close to where I live. It was th ...

I moved to Florida a little over a year ago, initially used Valvoline because it is relatively close to where I live. It was the service and staff that kept me coming back.
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5

VDC

Great teamwork. Professionalism.. Manager checked on me.. Informed me of coupon and survey.. Juan showed me the screen pressntat ...

Great teamwork. Professionalism.. Manager checked on me.. Informed me of coupon and survey.. Juan showed me the screen pressntation and upsold me on the air filter.. Great guys..
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4

Tammy C.

When they checked my air filter they did not tighten all the screws down. There was 1 that was not tightened but happy I didn't ...

When they checked my air filter they did not tighten all the screws down. There was 1 that was not tightened but happy I didn't lose it. Other than this my experience was a great one.
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5

Edward P.

Quick to get me in and out. Friendly service. To the point and was sent on my way.

Quick to get me in and out. Friendly service. To the point and was sent on my way.
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5

ANurse

Very friendly, great explanation of additional services needed.

Very friendly, great explanation of additional services needed.
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5

Jeff A

Fast and knowledgeable employee

Fast and knowledgeable employee
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5

Rachel S

I had never been to Valvoline before, but the team walked me through every step. Every staff member I saw was so friendly, helpf ...

I had never been to Valvoline before, but the team walked me through every step. Every staff member I saw was so friendly, helpful and positive. They talked me through the things that they were checking, and I was in and out of there quicker than any oil change ever. I wish I could remember the names of those who specifically serviced my car, but I will continue to go to Valvoline in the future, especially this location!
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5

Anonymous

Good job

Good job
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5

Heather

It was super quick and Gary was very helpful and friendly

It was super quick and Gary was very helpful and friendly
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5

KJ407

Customer service

Customer service
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5

Becca R

Absolutely wonderful and professional experience led by the team who assisted with my oil change. Manager Brandon is consistent ...

Absolutely wonderful and professional experience led by the team who assisted with my oil change. Manager Brandon is consistent with impeccable customer service skills. My family and I will never go elsewhere, the service at this center never lets us down.
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5

Cayt D

The service men were very polite and had ready answers to my questions

The service men were very polite and had ready answers to my questions
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5

Juan G

nice staff , super fast!

nice staff , super fast!
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4

The Jeep

Different personnel than previous visits. There was a new guy who did a fine job but I don't think he knew the services and prod ...

Different personnel than previous visits. There was a new guy who did a fine job but I don't think he knew the services and products well. He probably needs a little more OJT before being on his own. I know he'll make a great technician soon just needed help.
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5

JGk9

Employees were very professional and upfront about everything, they made you feel comfortable.

Employees were very professional and upfront about everything, they made you feel comfortable.
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5

La

I had my oil changed last time at this store, also an excellent experience. Tony was quick, courteous and very helpful. I reques ...

I had my oil changed last time at this store, also an excellent experience. Tony was quick, courteous and very helpful. I requested new windshield wiper blades and he recommended blades that would do the job based on my need rather than selling me more high tech blades. I loved the team work and efficiency that was enacted to get the job done quickly without errors or injuries. It was a great experience and i will be coming back! Thank you!
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5

Marlon J

This was our second time coming here for an oil change. All of the techs were very energetic and nice. Brandon was our main tech ...

This was our second time coming here for an oil change. All of the techs were very energetic and nice. Brandon was our main tech who helped us both times. He's very knowledgeable and goes above and beyond with his customer service. Very pleased!!
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5

SM

Employee was helpful and fast

Employee was helpful and fast
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5

Ben M

Very smooth oil change from start to finish

Very smooth oil change from start to finish
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4

Jurkof Miselfski

It was an average oil change. Nothing special. Went as expected. Nothing exceeded expectations.

It was an average oil change. Nothing special. Went as expected. Nothing exceeded expectations.
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5

Judy

At Valvoline we always receive fast and friendly service

At Valvoline we always receive fast and friendly service
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5

Paul B.

Excellent and highly efficient

Excellent and highly efficient
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5

Kayg

There was no wait, it was my first oil change by myself the staff was so helpful, and made me feel comfortable. They didn't pres ...

There was no wait, it was my first oil change by myself the staff was so helpful, and made me feel comfortable. They didn't pressure me into anything and answered any questions I had. The oil change was simple and fast!
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5

Austin Wiley

Overtime I come in the people are always great, nice, and very helpful! I feel I can trust them more than any other place I go t ...

Overtime I come in the people are always great, nice, and very helpful! I feel I can trust them more than any other place I go to.
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5

PS

Quick and no pressure. A little expensive.

Quick and no pressure. A little expensive.
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5

Dan

very courteous

very courteous
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5

Deb.S

The team at Valvoline (Tonio and Brandon) are great. They really pay attention to their customer's needs and explain everything ...

The team at Valvoline (Tonio and Brandon) are great. They really pay attention to their customer's needs and explain everything thoroughly.
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5

gc0133

IT was quick and cheap. Great customer service

IT was quick and cheap. Great customer service
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4

Anonymous

Price of filters too high

Price of filters too high
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5

Andrew FL

Joel was very professional, as was the rest of the staff. They helped with my personal requests and did not not pressure me for ...

Joel was very professional, as was the rest of the staff. They helped with my personal requests and did not not pressure me for additional services although they did offer.
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5

NS

The staff was extremely courteous. Every single one of my car's needs were explained thoroughly. Five-star service. They offer t ...

The staff was extremely courteous. Every single one of my car's needs were explained thoroughly. Five-star service. They offer the best experience for this type of service.
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5

Inez s

Timely and kind staff.

Timely and kind staff.
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5

SonyaPD

Excellent customer service, as usual

Excellent customer service, as usual
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5

Cindy B

Very fast and very professional service. Very thorough explanations of services completed and also of other services available.

Very fast and very professional service. Very thorough explanations of services completed and also of other services available.
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4

Stephen W

I have receive marketing materials that ask me to return by offering $ off coupons. Not a bad idea for garnering business but ...

I have receive marketing materials that ask me to return by offering $ off coupons. Not a bad idea for garnering business but the fliers I receive are usually less of a discount from what I can find with a Google search for a larger discount. That is a bad idea
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5

EVERY BODY

Mi experiencia fue buena. seguire llevando mi auto para cambio de aceite. Gracias.

Mi experiencia fue buena. seguire llevando mi auto para cambio de aceite. Gracias.
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5

Christina O

Great service and great employees.

Great service and great employees.
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5

Diana C

Everyone is very courteous and friendly

Everyone is very courteous and friendly
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5

Loretta A.

I always have a great experience at this Valvoline. Manager is wonderful, friendly, and tells me the truth about what I need. T ...

I always have a great experience at this Valvoline. Manager is wonderful, friendly, and tells me the truth about what I need. They are the greatest. I will go nowhere else.
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5

Jerin

Gary was great and helpful!

Gary was great and helpful!
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5

Laura O.

All of the fellows I talked to were very friendly and helpful. I have a new car so they helped me with the type of oil change I ...

All of the fellows I talked to were very friendly and helpful. I have a new car so they helped me with the type of oil change I needed. (Synthetic)
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5

Trey

The service

The service
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5

Angie A

Brandon was awesome. He explained everything and was so polite. He understood my anxiety of being a woman and not knowing much a ...

Brandon was awesome. He explained everything and was so polite. He understood my anxiety of being a woman and not knowing much about cars. I was soooo pleased with the entire staff. Brandon, Richard and Ryan as they took excellent car of me. And the other staff greeted me and acknowledged my dog in the backseat. Not only were they super friendly and knowledgeable; they were courteous, efficient, and quick. I'm very happy
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5

Karl P

I received the usual prompt and professional service that I have come to expect from my Valvoline center

I received the usual prompt and professional service that I have come to expect from my Valvoline center
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5

NullJ

All of the guys that worked on my car including Gary, Juan, Richard and Marcos at store GQ0009-Waterford were very professional ...

All of the guys that worked on my car including Gary, Juan, Richard and Marcos at store GQ0009-Waterford were very professional in how they worked on my car and told me everything that was going on. They asked me if there are things that I wanted to do and if I declined they took that into consideration and did not bug me about it again. When told about a big trip I am taking in a few weeks in my vehicle, they showed their interest and welcomed me to come back before the trip to do a full car inspection to make sure the vehicle would be ready for the trip. These guys are amazing and deserve all of the offers and benefits that Valvoline will have to offer them. I have never felt so welcomed into an auto shop before coming to this store and I am highly satisfied and will most likely be coming back to see these guys again.
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5

Ryan B

The staff as extremely friendly and personable. On top of that, they didn't try to push any additional services or products to m ...

The staff as extremely friendly and personable. On top of that, they didn't try to push any additional services or products to me. The oil change itself was also very fast.
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4

DeborahS

it's just a trust issue as well as the price for a full synthetic oil change

it's just a trust issue as well as the price for a full synthetic oil change
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5

Parlfunkas

Quick friendly and efficient

Quick friendly and efficient
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5

Waterford

11804 East Colonial Drive
Orlando, FL, 32828

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

Waterford

11804 East Colonial Drive Orlando, FL, 32828

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

11804 East Colonial Drive
Orlando, FL, 32828