Oil Change Waterford

Daniel was great! Attentive and polite, he made sure I knew exactly what was going on. Highly recommended this location.

Daniel was great! Attentive and polite, he made sure I knew exactly what was going on. Highly recommended this location.

MORE

The guys were awesome, even helped me get the right Groupon when I had the wrong one.i will continue to visit this location for ...

The guys were awesome, even helped me get the right Groupon when I had the wrong one.i will continue to visit this location for all future oil changes💖

MORE

Very good customer service skills and very informative.

Very good customer service skills and very informative.

MORE

I am always satisfied because the people are very courteous, respectful, professional and friendly. They listen and don't try t ...

I am always satisfied because the people are very courteous, respectful, professional and friendly. They listen and don't try to rush the customer. What I especially appreciate is that they inform the customer of recommended services and do not pressure the customer in any way to have the services done that same day. That is very important - no sales pressure. These are the primary reasons that I keep coming back.

MORE

Friendly staffs and great service

Friendly staffs and great service

MORE

The pricing is too high. I spent $90 (with a coupon) for an oil change only. Synthetic oil isn’t gold. Charging too much for syn ...

The pricing is too high. I spent $90 (with a coupon) for an oil change only. Synthetic oil isn’t gold. Charging too much for synthetic. Time to shop around. Unfortunately I have to use synthetic in my new vehicle. Have been a customer for many years.

MORE

The customer representative was polite and knowledgeable. Had no issues.

The customer representative was polite and knowledgeable. Had no issues.

MORE

The service technician and the manager were extremely helpful and friendly

The service technician and the manager were extremely helpful and friendly

MORE

The staff is always friendly and quick. I had an hour wait this time, but I am usually in and out more quickly. I was surprised ...

The staff is always friendly and quick. I had an hour wait this time, but I am usually in and out more quickly. I was surprised no one greeted me because they usually do.

MORE

Great and quick service at a reasonable price

Great and quick service at a reasonable price

MORE

The service was great.

The service was great.

MORE

I know I'm responding to this encounter late but the staff and manager were very sweet and attentive to my needs. I allowed my s ...

I know I'm responding to this encounter late but the staff and manager were very sweet and attentive to my needs. I allowed my son to attend this oil change with me and yes I am a single mother. So, my son doesn't get too many experiences with men that are professional and kind. They fascinated him with the encounter of being able to earn a living with using just your hands and witts. He asked if he can attend the next time and sit in the car while I get my oil change. I want to say thank you to these gentleman that have no clue how this 1 oil change shaped my son's vision and future. I came on 7/22/19 at 8:58:11 A.M. Job well done. I am a Valvoline Customer for life!

MORE

Keep it up the good work... thanks

Keep it up the good work... thanks

MORE

The manager and the staff were very friendly and performed the job quickly.

The manager and the staff were very friendly and performed the job quickly.

MORE

Took care of my car.

Took care of my car.

MORE

Professional staff , clean , uniforms polite well versed in their knowledge of both product and services ! I have recommended th ...

Professional staff , clean , uniforms polite well versed in their knowledge of both product and services ! I have recommended them in the past and will continue to do so !

MORE

I got four things done in under thirty minutes or less. Quick and efficient staff. Will be back.

I got four things done in under thirty minutes or less. Quick and efficient staff. Will be back.

MORE

The code yelling between employees was kinda annoying.

The code yelling between employees was kinda annoying.

MORE

Friendly, knowledgeable staff. Quick service. Good price with my coupon.

Friendly, knowledgeable staff. Quick service. Good price with my coupon.

MORE

They treated me nicely and got the job done well. Also saw they have good team work.

They treated me nicely and got the job done well. Also saw they have good team work.

MORE

Great customer service. Courteous staff. Knowledgeable and did not force me to buy any products.

Great customer service. Courteous staff. Knowledgeable and did not force me to buy any products.

MORE

The staff was dressed sharply and greeted me promptly with a smile. They acted professionally the entire visit. The gentleman th ...

The staff was dressed sharply and greeted me promptly with a smile. They acted professionally the entire visit. The gentleman that helped me communicated clearly what they were going to do based on my request and did not attempt to push me in one direction or another. They completed the full synthetic oil change and wiper blade change quickly and effectively. They stated my tire pressures and the amount of fluids they needed to add. They were clear with pricing prior to and after service and thanked me for coming in before I left. It was a perfect experience. Valvolin should awared this shop, manager, and team. Few operations our this effective. Congratulations!

MORE

Excellent customer service

Excellent customer service

MORE

The staff was very friendly and informative. Albert was very considerate and tool great care of my car.

The staff was very friendly and informative. Albert was very considerate and tool great care of my car.

MORE

When I looked at my receipt for Maintenance checks I know some of the checks were not performed but checked off anyways. I don’t ...

When I looked at my receipt for Maintenance checks I know some of the checks were not performed but checked off anyways. I don’t currently have a windshield wiper water reservoir in my truck because I am repairing it however it states windshield washer fluid added.I know how to check the power steering fluid and transmission fluid and where the dipsticks are located - not checked but all said checked ok same as AC Refrigerant So after seeing that my trust level dropped and I am looking for an honest place for myself and my family members to go to for service

MORE

Albert was extremely proficient, professional and articulate. Was a pleasure to have someone instill confidence in your service ...

Albert was extremely proficient, professional and articulate. Was a pleasure to have someone instill confidence in your service and not feel like he was just trying to make a sale. Everyone working on the car was quick and efficient. Will definitely be returning.

MORE

Albert, Patrick, and Ryan at the East Colonial Valvoline were amazing!! Super friendly staff and I didn’t feel pressured to buy ...

Albert, Patrick, and Ryan at the East Colonial Valvoline were amazing!! Super friendly staff and I didn’t feel pressured to buy additional services but they did teach me about car maintenance! I will definitely choose this location when I need my next oil change.

MORE

Courteous staff. Quick service.

Courteous staff. Quick service.

MORE

The rep that checked me in and discussed my service was ver polite. My transmission fluid flush and oil change were done quickly ...

The rep that checked me in and discussed my service was ver polite. My transmission fluid flush and oil change were done quickly and I'm satisfied with the work. I always use this location.

MORE

I like the idea of being present while the maintenance is going on.

I like the idea of being present while the maintenance is going on.

MORE

Quick and to the point and I was out of there.... If I go anywhere else for a oil change, I'm at least there for 30-45 mins. Val ...

Quick and to the point and I was out of there.... If I go anywhere else for a oil change, I'm at least there for 30-45 mins. Valvoline will always be my first choice. Plus I don’t ever have to get out my car 😉

MORE

Went early 8am . I had no wait.. was fast and done properly .. everything checked no pressure to buy all kinds of stuff.. Just a ...

Went early 8am . I had no wait.. was fast and done properly .. everything checked no pressure to buy all kinds of stuff.. Just a reminder that I should get a tire rotation and balancing..

MORE

Great service and quick !

Great service and quick !

MORE

Not enough communication and wish it went a little faster but overall I will come back to Valvoline

Not enough communication and wish it went a little faster but overall I will come back to Valvoline

MORE

The staff were so kind and courteous. They made sure I was helped in the order I arrived. They were quick and efficient. They al ...

The staff were so kind and courteous. They made sure I was helped in the order I arrived. They were quick and efficient. They also made note of things I should have done without being pressuring.

MORE

Great team. Service exceptional. Danny and his group made a fast and superb job. Thanks.

Great team. Service exceptional. Danny and his group made a fast and superb job. Thanks.

MORE

I have been using this location for the past 3 oil changes and replacent of air filter and tire rotation. Always great customer ...

I have been using this location for the past 3 oil changes and replacent of air filter and tire rotation. Always great customer service rapid. Service and great price

MORE

The personnel were very friendly. They were efficient, knowledgeable, courteous, and professional. The quality of the service, ...

The personnel were very friendly. They were efficient, knowledgeable, courteous, and professional. The quality of the service, the doublechecks, and the information provided about other services, mileages for those services, and the honest assessment on whether I needed those services was much appreciated.

MORE

Always excellent service

Always excellent service

MORE

Kelton did a great job

Kelton did a great job

MORE

Good service.

Good service.

MORE

Daniel and his crew went beyond my expectations of service. Daniel was very friendly and helpful. He explained to me why I shoul ...

Daniel and his crew went beyond my expectations of service. Daniel was very friendly and helpful. He explained to me why I should rotate my front and back tires. Then, physically showed me the difference in the tread on both tires. I really appreciated how quickly they were able to change the oil, replace my cabin air filter and rotate my tires. You just don't get this kind of service any where else. I will definitely make Valvoline my go-to oil change service. Thank you so much! :)

MORE

The guy talking me through the process was named Samuel Patrick. very helpful man, explained everything very clearly and direc ...

The guy talking me through the process was named Samuel Patrick. very helpful man, explained everything very clearly and directly, which is great for someone like me that knows very little about cars. definitely looking to service my car with This local Valvoline again. The other employees helping with the car were very also very Helpful, and faster than I could have expected. Great location!

MORE

Excellent customer service and very knowledgeable of my vehicle.

Excellent customer service and very knowledgeable of my vehicle.

MORE

Good customer service

Good customer service

MORE

I don’t like that you don’t know if they are really putting synthetic oil in your car or not. A long time ago they used to let y ...

I don’t like that you don’t know if they are really putting synthetic oil in your car or not. A long time ago they used to let you see the bottles they were opening. Now it comes out of a generic bottle that I have no idea if it is regular oil or not.

MORE

The wait is not long and the service is great

The wait is not long and the service is great

MORE

it was fast, stuffs did not pressure me to buy other services, also help me setting up or resetting the miles counter for next s ...

it was fast, stuffs did not pressure me to buy other services, also help me setting up or resetting the miles counter for next service on my dashboard system/computer. Nice and Easy.

MORE

Employees were very helpful and polite and took time to explain everything to me

Employees were very helpful and polite and took time to explain everything to me

MORE

Like alway in this location, Manager and his team very professional and courteous.

Like alway in this location, Manager and his team very professional and courteous.

MORE

Clear Communication from the lead service technician. Fast, efficient service. Fair price.

Clear Communication from the lead service technician. Fast, efficient service. Fair price.

MORE

I have been going to same location for years and ALWAYS receive awesome service from the guys!!!

I have been going to same location for years and ALWAYS receive awesome service from the guys!!!

MORE

I pulled in last minute and Samuel Patrick took me right in minutes before closing and they performed a fantastic job!

I pulled in last minute and Samuel Patrick took me right in minutes before closing and they performed a fantastic job!

MORE

Being new to the area I was worried about finding somewhere to get my oil changed. I came to Valvoline after it was recommended ...

Being new to the area I was worried about finding somewhere to get my oil changed. I came to Valvoline after it was recommended to me by a coworker, and I was highly impressed with the customer care provided. Albert was a gem in helping explain the process and how everything worked at Valvoline, as well as how it might be different from where I used to get my oil changed. He had a sense of humor and made sure to be as courteous as possible when having to communicate with his coworkers. Daniel was very nice while replacing one of my air filters and made casual conversation in addition to letting me know what he was doing, which made me feel much more comfortable during the process. Both guys were absolutely wonderful, and although I’m not sure who was working underneath my car, I know they did great as well based on how quickly I was in and out.

MORE

It was a quick process with friendly staff

It was a quick process with friendly staff

MORE

Daniel and Albert were amazing! Very knowledgeable, helpful and patient! They made the experience easy!

Daniel and Albert were amazing! Very knowledgeable, helpful and patient! They made the experience easy!

MORE

Nice employees,really fast and competent services

Nice employees,really fast and competent services

MORE

The service I came in for was provided and no other operations/areas of the vehicle were tampered with unnecessarily to drive a ...

The service I came in for was provided and no other operations/areas of the vehicle were tampered with unnecessarily to drive a customer to return for a pointless service that wouldn’t have been needed in the first place prior to tamperment.

MORE

The Techs were very professional with how they handled themselves in the shop. Very safe practices, communication constantly, an ...

The Techs were very professional with how they handled themselves in the shop. Very safe practices, communication constantly, and very trustworthy. Calling each other sir the whole time. Great experience!!

MORE

Thank u

Thank u

MORE

i felt that everyone was looking out for my safety while operating my car in the present and with the future recommendations to ...

i felt that everyone was looking out for my safety while operating my car in the present and with the future recommendations to continue this path. All staff were professional and polite.

MORE

Thank you Jerry and his Outstanding team for doing a great job on my Juke.

Thank you Jerry and his Outstanding team for doing a great job on my Juke.

MORE

CSR Albert and his team quickly serviced my vehicle while suggesting other services I should take care of in the near future.

CSR Albert and his team quickly serviced my vehicle while suggesting other services I should take care of in the near future.

MORE

Service techs were polite and knowledgeable. Overall great experience

Service techs were polite and knowledgeable. Overall great experience

MORE

Quick service, friendly and knowledgeable personnel, very respectful environment.

Quick service, friendly and knowledgeable personnel, very respectful environment.

MORE

Simply because I had a discount and because it’s an in and out service which I like.

Simply because I had a discount and because it’s an in and out service which I like.

MORE

Very easy to get your oil changed

Very easy to get your oil changed

MORE

Great service. Fast service.

Great service. Fast service.

MORE

Courteous staff and professional.

Courteous staff and professional.

MORE

Daniel was very informative and let me know all the information I needed. Joseph and Andrew were helpful and friendly as well

Daniel was very informative and let me know all the information I needed. Joseph and Andrew were helpful and friendly as well

MORE

They were knowledgeable and courteous when I asked questions and he continued to talk about items that I need but to wait at the ...

They were knowledgeable and courteous when I asked questions and he continued to talk about items that I need but to wait at the proper time for completing. Good experience.

MORE

employees are courteous and knowledgeable. fast service

employees are courteous and knowledgeable. fast service

MORE

I was there for 45 minutes. Although, I appreciate the full explanations of all recommended services the explanations took too l ...

I was there for 45 minutes. Although, I appreciate the full explanations of all recommended services the explanations took too long.

MORE

Good service, good reception, good people.

Good service, good reception, good people.

MORE

It was so quick, I didn’t have to wait at all, and the employees were so nice! Plus they topped off my windshield wiper fluid

It was so quick, I didn’t have to wait at all, and the employees were so nice! Plus they topped off my windshield wiper fluid

MORE

Everything was smooth and easy. Quick service!

Everything was smooth and easy. Quick service!

MORE

I felt that the price was too high for the service. If my car's change oil light was not on, I would have gone somewhere.

I felt that the price was too high for the service. If my car's change oil light was not on, I would have gone somewhere.

MORE

Quick and efficient with great staff

Quick and efficient with great staff

MORE

Friendly and efficient service

Friendly and efficient service

MORE

Love the ease of the process and the quality of the work

Love the ease of the process and the quality of the work

MORE

It's just a bit expensive

It's just a bit expensive

MORE

Each time I get my oil changed this is the Valvoline I go to! Kelton was so nice - didn’t pressure me into buying anything I did ...

Each time I get my oil changed this is the Valvoline I go to! Kelton was so nice - didn’t pressure me into buying anything I didn’t need but still made sure I was aware of what was going on with the parts/my car, etc. professional and kind. Thanks so much Kelton!!!

MORE

Customer service reps all courteous & professional

Customer service reps all courteous & professional

MORE

There was no wait time given and they were busy. I felt it was somewhat unorganized with staff serving multiple bays at the same ...

There was no wait time given and they were busy. I felt it was somewhat unorganized with staff serving multiple bays at the same time rather than being assigned to a single bay, therefore all bays took longer to complete. It took over an hour to get my oil changed with no additional services. About 30 minutes or more outside the bay and about 30 minutes inside the bay.

MORE

Service,employees very responsible,and respectful.

Service,employees very responsible,and respectful.

MORE

They were fast and very polite.

They were fast and very polite.

MORE

Daniel was very nice and he was very helpful with my oil change as well as with checking everything. I would like to personally ...

Daniel was very nice and he was very helpful with my oil change as well as with checking everything. I would like to personally recognize him for going above and beyond :)

MORE

Super fast, staff is extremely friendly, and you can tell they know what they’re doing. Staying in my car was my favorite part. ...

Super fast, staff is extremely friendly, and you can tell they know what they’re doing. Staying in my car was my favorite part. Great experience all together.

MORE

The rep kind of gave me a hard time about changing my address which I didn’t feel was necessary

The rep kind of gave me a hard time about changing my address which I didn’t feel was necessary

MORE

The guys were friendly, fast and informative!

The guys were friendly, fast and informative!

MORE

Just seemed under staffed. They seemed a little overwhelmed with all the customers.

Just seemed under staffed. They seemed a little overwhelmed with all the customers.

MORE

The service was prompt and professional. A man named Sam helped me and was not pushy, in regards to up-selling, so I appreciated ...

The service was prompt and professional. A man named Sam helped me and was not pushy, in regards to up-selling, so I appreciated that. It was overall a pleasant experience.

MORE

I like the fact you don’t have a long wait time, and they check quite a few items, and advise you if something needs to be done. ...

I like the fact you don’t have a long wait time, and they check quite a few items, and advise you if something needs to be done. The price is a little bit high, but overall I enjoy the service. The staff are always professional and friendly at every visit.

MORE

Felt the attendant was annoyed; did not get as friendly a service as I have with other Valvoline Instant Oil Change centers.

Felt the attendant was annoyed; did not get as friendly a service as I have with other Valvoline Instant Oil Change centers.

MORE

Kelton, Samuel, Joseph, and Andrew helped me with everything I needed and they were very friendly. Highly recommend coming here.

Kelton, Samuel, Joseph, and Andrew helped me with everything I needed and they were very friendly. Highly recommend coming here.

MORE

Kelton was personable, nice,well groomed and CUTE!!!

Kelton was personable, nice,well groomed and CUTE!!!

MORE

The customer service was great and I was not pressured into anything.

The customer service was great and I was not pressured into anything.

MORE

I am satisfied as a customer of the service offered. I recommend it to others

I am satisfied as a customer of the service offered. I recommend it to others

MORE

I believe there's been a change in management and it shows. I think Tony used to be the manager at this location and he and the ...

I believe there's been a change in management and it shows. I think Tony used to be the manager at this location and he and the staff were professional and very kind. Now it's a long wait, a bunch of yelling, and borderline rude. My dealership gives a much better deal on oil changes but because of the convenience and professionalism of the staff, I didn't mind paying more but now it's not worth it.

MORE

As someone who is not very knowledgeable when it comes to cars, it was refreshing to go somewhere that did not make me feel pres ...

As someone who is not very knowledgeable when it comes to cars, it was refreshing to go somewhere that did not make me feel pressured or concerned. The team did a great job! They were organized, fast and considerate. I had Daniel helping me at this location and he was extremely helpful, he answered any question I ask and took the time to let me know what I need for my car. This was my first of many visit's to this Valvoline location!

MORE

The cost is a bit expensive...

The cost is a bit expensive...

MORE

good service

good service

MORE

Daniel, Samuel and Kelton were friendly and provided excellent service.

Daniel, Samuel and Kelton were friendly and provided excellent service.

MORE

Excellent service for more than 15 years.

Excellent service for more than 15 years.

MORE

Quick and efficient

Quick and efficient

MORE

Jerry and Samuel were great, very knowledgeable and very professional.

Jerry and Samuel were great, very knowledgeable and very professional.

MORE

The people helping me were nice and educated me but it was not entirely clearly why another oil change location I’ve been going ...

The people helping me were nice and educated me but it was not entirely clearly why another oil change location I’ve been going to since I bought my car has been allowing a synthetic blend oil when this place immediately said I needed full synthetic oil which is way higher price wise.

MORE

Very efficient operations. Quality service. Thanks

Very efficient operations. Quality service. Thanks

MORE

Service was very quick, techs were knowledgeable and friendly

Service was very quick, techs were knowledgeable and friendly

MORE

Service was great. Staff was professional. In and out quickly. Convenient location.

Service was great. Staff was professional. In and out quickly. Convenient location.

MORE

The gentle man that assisted was very helpful an informative. I also did not feel pressured to purchase additional services. I a ...

The gentle man that assisted was very helpful an informative. I also did not feel pressured to purchase additional services. I also like the print out of items to followup services.

MORE

Our technicians Alex and Gustavo and Ryan were professional very friendly and gave us exceptional serviceWe will return for sure ...

Our technicians Alex and Gustavo and Ryan were professional very friendly and gave us exceptional serviceWe will return for sure and send our daughters know they will be in good hands

MORE

Excellent service from all personnel, especially Alessandro. Very fast and efficient.

Excellent service from all personnel, especially Alessandro. Very fast and efficient.

MORE

While the cost of a barrel of oil has decreased, and gasoline prices have decreased, Valvoline Oil Change prices continue to inc ...

While the cost of a barrel of oil has decreased, and gasoline prices have decreased, Valvoline Oil Change prices continue to increase putting the average oil change cost extremely high. Cannot continue to pay $80 for an oil change! Even with coupons the cost is excessive.

MORE

Samuel was a pleasure to work with and I received prompt and smooth service.

Samuel was a pleasure to work with and I received prompt and smooth service.

MORE

Quick efficient quality service did oil change, tire rotation and inside cabin filter replaced in a very quick time.

Quick efficient quality service did oil change, tire rotation and inside cabin filter replaced in a very quick time.

MORE

Great customer service, friendly, and flexible

Great customer service, friendly, and flexible

MORE

The team at the location was incredible with explaining providing super service. I will return just because of the service and ...

The team at the location was incredible with explaining providing super service. I will return just because of the service and expertise of the staff.

MORE

All of the technicians, Daniel and Samuel especially, were very kind, polite, and friendly. They explained what they were doing ...

All of the technicians, Daniel and Samuel especially, were very kind, polite, and friendly. They explained what they were doing and offered services that I felt I needed for maintenance on my car. I was very satisfied with the overall service.

MORE

The staff was excellent and they did a great job despite how busy it was!!

The staff was excellent and they did a great job despite how busy it was!!

MORE

Yes - I thougt the price was way too high. Especially when I could go to BMW for under $100. The guys also checked off that I ne ...

Yes - I thougt the price was way too high. Especially when I could go to BMW for under $100. The guys also checked off that I needed a new air filter before even checking the current air filter, The next thing was he told me I needed to change my oil next time at 3,000 or 3,500 miles. This is just false. see this info: Mobil 1 Extended Performance synthetic oil is recommended for oil change intervals up to 15,000 miles or one year, whichever occurs first.Is Valvoline a lesser oil than Mobil One. I asked the attendant about this, he defended his position with more false info. Just bad business, I am totally dissatisfied with Valvoline.

MORE

Everyone there is nice and friendly and are very knowledgeable I always go to that store

Everyone there is nice and friendly and are very knowledgeable I always go to that store

MORE

They are very nice and knowledgeable. Always make the recommendations and never force you to purchase any of the services (grant ...

They are very nice and knowledgeable. Always make the recommendations and never force you to purchase any of the services (granted I have of my own free will). My car runs smoothly afterward. I love it!

MORE

The convenience and service are superb. The cost is 2x Honda. It’s hard to recommend using Valvoline if you can schedule in adva ...

The convenience and service are superb. The cost is 2x Honda. It’s hard to recommend using Valvoline if you can schedule in advance and take the extra 15min for Honda.

MORE

The person doing the computer work was kinda wanting me to have your company do my filters etc. even though I said I had them at ...

The person doing the computer work was kinda wanting me to have your company do my filters etc. even though I said I had them at my house at lest twice. He also informed me that 1ea. of my tag lights were out and said " you can get a ticket for that". I said well I just replaced both a Headlight and tail light and I could do it with do problem. A little pushy since with the info given the other Valvoline I use would say gotcha just wanted you to know and move on.

MORE

I drive a sports car and the kids know about it and take care with the service

I drive a sports car and the kids know about it and take care with the service

MORE

Fast and courteous service.

Fast and courteous service.

MORE

everything went like clockwork no issues

everything went like clockwork no issues

MORE

Those guys are on point no playing around they check everything they communicate very well I go there every time I need oil chan ...

Those guys are on point no playing around they check everything they communicate very well I go there every time I need oil change

MORE

Service was quick and efficient

Service was quick and efficient

MORE

Sam was very good to us and we will definitely be back again.

Sam was very good to us and we will definitely be back again.

MORE

Samuel Patrick was the manager on duty who welcomed me. Both him and the service clerk who worked on my vehicle were great and e ...

Samuel Patrick was the manager on duty who welcomed me. Both him and the service clerk who worked on my vehicle were great and extremely polite and friendly. I highly recommend this location to all of my friends and family.

MORE

Nothing was explained and when I asked question the techs looked at me like I was dumb and still didn’t explain.

Nothing was explained and when I asked question the techs looked at me like I was dumb and still didn’t explain.

MORE

Got the job done

Got the job done

MORE

Sam is professionally friendly and knowledgeable. He’s done an awesome job as s leader of his crew. Definitely will be making th ...

Sam is professionally friendly and knowledgeable. He’s done an awesome job as s leader of his crew. Definitely will be making this my regular oil change stop

MORE

I was very happy with my visit. The service person know more about my vehicle then I. He made he feel very comfortable and welco ...

I was very happy with my visit. The service person know more about my vehicle then I. He made he feel very comfortable and welcomed.

MORE

Very efficient and all-inclusive and close to my home

Very efficient and all-inclusive and close to my home

MORE

Always something additional needs to be done

Always something additional needs to be done

MORE

Jerry is the man!

Jerry is the man!

MORE

Everything was great.especially the time I spent there. The only thing that kept me from rating at highly satisfied was the pric ...

Everything was great.especially the time I spent there. The only thing that kept me from rating at highly satisfied was the price. I usually pay $25-$30 in other places.

MORE

The staff was very kind and helpful.

The staff was very kind and helpful.

MORE

oil change charge of $ 55.00 was a little bit too much compared to other places.

oil change charge of $ 55.00 was a little bit too much compared to other places.

MORE

I enjoy coming to valboline because of the speedy service. Everyone is friendly and don’t pressure you to buy anything.

I enjoy coming to valboline because of the speedy service. Everyone is friendly and don’t pressure you to buy anything.

MORE

Quick and courteous service. Friendly staff. No hassles.

Quick and courteous service. Friendly staff. No hassles.

MORE

High cost of oil change. Prices increased while world oil prices have declined significantly. Extra charge of nearly $12.00 for ...

High cost of oil change. Prices increased while world oil prices have declined significantly. Extra charge of nearly $12.00 for an addition quart of oil is outrageous! If if were not for a coupon I would not have had my vehicle’s oil changed at Valvoline.

MORE

The team was great, everyone was friendly and willing to answer my questions. If I could go to these guys with all my car proble ...

The team was great, everyone was friendly and willing to answer my questions. If I could go to these guys with all my car problems, I would. Thanks Gary, Jerry, and Joseph!!

MORE

Everyone was really helpful and answered my questions and explained

Everyone was really helpful and answered my questions and explained

MORE

Courteous and friendly staff. Have been using shop fir6 many years.

Courteous and friendly staff. Have been using shop fir6 many years.

MORE

Nice 💯💯

Nice 💯💯

MORE

Very professional and courteous staff

Very professional and courteous staff

MORE

From the moment I pulled in, they were ready and organized. They let me know what were my options and didn't pressure to take an ...

From the moment I pulled in, they were ready and organized. They let me know what were my options and didn't pressure to take anything that I didn't need at the time. They were efficient, quick, and timely.

MORE

Samuel was awesome! He was very friendly, upbeat, and knew what he was doing. He even went below to help overcome an issue with ...

Samuel was awesome! He was very friendly, upbeat, and knew what he was doing. He even went below to help overcome an issue with the skid plate removal.

MORE

It was quick and easy, there were not any complications. They job was done before i even knew it.

It was quick and easy, there were not any complications. They job was done before i even knew it.

MORE

Very professional staff

Very professional staff

MORE

Super Quick, Friendly Staff, Great overall experience!

Super Quick, Friendly Staff, Great overall experience!

MORE

There was a bit of a back-up in one of the bays which prompted about a 45 minute wait before I could be serviced. This was none ...

There was a bit of a back-up in one of the bays which prompted about a 45 minute wait before I could be serviced. This was none of the workers faults but they were helpful and nice about the situation to get it solved quickly and efficiently

MORE

You are way to high priced on you Synthetic Valvoline oil changes and when our car calls for it and no other options leaving hav ...

You are way to high priced on you Synthetic Valvoline oil changes and when our car calls for it and no other options leaving having paid over $100 for a oil change on a Jeep Compass is a bit of a ripoff. Knowing what I can buy the exact products for myself at full retail and do it myself including buying a better quality filter. I know you have overhead but this is a bit overpriced. Also putting a sticker in the window saying we need to bring it back at 3000 miles is taking advantage of those who don’t know any better. New cars don’t have change intervals that low even at severe conditions and one advantage to synthetic oils is extended oil change intervals. So why would you tell people to bring it back at 3000 miles? Just to get them for another high priced synthetic oil change when they didn’t even get the full advantage of the last one?

MORE

Jerry, Daniel, Juan, and Ryan all did an amazing job!!!

Jerry, Daniel, Juan, and Ryan all did an amazing job!!!

MORE

In and out

In and out

MORE

Samuel took great care of me throughout my visit. The service was thorough.and efficient. Samuel explained everything in a clear ...

Samuel took great care of me throughout my visit. The service was thorough.and efficient. Samuel explained everything in a clear manner, with no high pressure tactics. Will definitely be back, and will recommend. Hope to deal with Samuel again.

MORE

Quick service! Great customer service butNo military discount at this location.

Quick service! Great customer service butNo military discount at this location.

MORE

The employee Samuel was very nice and knowledgeable and very helpful.

The employee Samuel was very nice and knowledgeable and very helpful.

MORE

Samuel Patrick was very helpful and friendly. I told him I did not have much knowledge about car maintenance and he kindly expla ...

Samuel Patrick was very helpful and friendly. I told him I did not have much knowledge about car maintenance and he kindly explained to me every single thing that was being done to my car. He was knowledgeable and trust-able. This was a great customer service experience and I will come again whenever I need maintenance for my car.

MORE

I have never been here they answered all my question and was very professional.

I have never been here they answered all my question and was very professional.

MORE

Service was GREAT,Jerry is top notch and the team communicated well together. Great service and I will tell my friends and famil ...

Service was GREAT,Jerry is top notch and the team communicated well together. Great service and I will tell my friends and family.Thanks to the GUYS on Alafaya and Colonial

MORE

Because of the professional customer service I received form the manager Samuel, the CSR Jerry, Joseph and Andrew.

Because of the professional customer service I received form the manager Samuel, the CSR Jerry, Joseph and Andrew.

MORE

they found an issue from previous place we used last time

they found an issue from previous place we used last time

MORE

Employees were courteous , professional and very efficient.

Employees were courteous , professional and very efficient.

MORE

Alessandro (Alex) was quite knowledgeable and personable. He didn't give me a sales pitch or road fear. This is why I keep going ...

Alessandro (Alex) was quite knowledgeable and personable. He didn't give me a sales pitch or road fear. This is why I keep going back to Valvoline. Prices are reasonable for what they do. Alessandro should greet every customer because he is professional and offers reminders, which is what I prefer. No pressure. May he and Valvoline have the best Christmas ever!

MORE

I could tell the Sam valued good customer service. He was very well informed and offered great service paired with a wonderful p ...

I could tell the Sam valued good customer service. He was very well informed and offered great service paired with a wonderful personality. He’s a great asset to your company.

MORE

Was professionally greeted by a young man named Samuel Patrick , he was clean , neat and highly professional explaining what wa ...

Was professionally greeted by a young man named Samuel Patrick , he was clean , neat and highly professional explaining what was being done every step of the way ! Work was done quickly and efficiently And professionally

MORE

The service was awesome everyone was friendly and informative. I was nervous coming in but the bunch at the ALAFAYA LOCATION WE ...

The service was awesome everyone was friendly and informative. I was nervous coming in but the bunch at the ALAFAYA LOCATION WERE AWESOME

MORE

Espere casi 40 minutos para entrar y cuando entre espere casi 40 minutos más

Espere casi 40 minutos para entrar y cuando entre espere casi 40 minutos más

MORE

Excellent staff!!!

Excellent staff!!!

MORE

Quick service, fair pricing, good customer service

Quick service, fair pricing, good customer service

MORE

Crew was friendly, quick, and done right

Crew was friendly, quick, and done right

MORE

Friendly, fast, and fairly priced

Friendly, fast, and fairly priced

MORE

Very courteous & not high pressure when letting me know about other services to consider.

Very courteous & not high pressure when letting me know about other services to consider.

MORE

Gary was fantastic at helping me with the problem I was having with my tires and with Informing me about the oil change and what ...

Gary was fantastic at helping me with the problem I was having with my tires and with Informing me about the oil change and what I needed for my car.

MORE

Friendly..

Friendly..

MORE

Honest staff, not to long of a wait

Honest staff, not to long of a wait

MORE

Alex went over the car history with me, recommended a couple services and gave me some tips. will take care of many of these th ...

Alex went over the car history with me, recommended a couple services and gave me some tips. will take care of many of these things on my next visit

MORE

The service that was provided was great especially from Alessandro, Samuel Finn, and Jerry. Very professional and courteous. Gre ...

The service that was provided was great especially from Alessandro, Samuel Finn, and Jerry. Very professional and courteous. Great guys.

MORE

The staff their was very informative and treated me well

The staff their was very informative and treated me well

MORE

The manager was knowledgeable and courteous. The oil change took very little time and done professionally.

The manager was knowledgeable and courteous. The oil change took very little time and done professionally.

MORE

Fast friendly service.

Fast friendly service.

MORE

The service technicians were professional, courteous and explained their actions. The manager was also very interactive.

The service technicians were professional, courteous and explained their actions. The manager was also very interactive.

MORE

First time servicing my vehicle on my own without my parents. Sort of uneducated on what to do with my car, was nervous. Tried t ...

First time servicing my vehicle on my own without my parents. Sort of uneducated on what to do with my car, was nervous. Tried to go to tire kingdom next door wait was hours. Saw Valvoline next door and gave it a shot. Was surprised at how quick they could do an oil change, figured I’d have to do a rotation somewhere else. Then I saw they do that too. was able to get everything I needed done in not even a fraction of the time it would have taken to go somewhere else. Friendly as well and made the process simple which eased my anxiety about doing this for the first time. Even better I didn’t have to leave my car

MORE

Staff was friendly, knowledgeable, courteous

Staff was friendly, knowledgeable, courteous

MORE

Samuel was very professional and friendly. The whole team works very well together.

Samuel was very professional and friendly. The whole team works very well together.

MORE

They were very helpful and kind. We appreciate the quick service!!!

They were very helpful and kind. We appreciate the quick service!!!

MORE

Besides being offered everything even though I just needed an oil change, the service was excellent and the workers weren't push ...

Besides being offered everything even though I just needed an oil change, the service was excellent and the workers weren't pushy about adding on any extras wither. I was in and out very quickly!

MORE

Friendly quick service

Friendly quick service

MORE

The Rep. took the time to explain everything in great details. He was very knowledgeable, did not try to pressure me, just infor ...

The Rep. took the time to explain everything in great details. He was very knowledgeable, did not try to pressure me, just informing me on things that I would need to keep my car in good performance while giving me the option of which to do at present.

MORE

Great job 👍

Great job 👍

MORE

Juan, the representative who helped coordinate my visit was personable, easy to understand and efficient. I feel that he respect ...

Juan, the representative who helped coordinate my visit was personable, easy to understand and efficient. I feel that he respected my time and my decisions on what to have attended to on my car. He recommended based on mileage 2 additional services that I hadnt had on this car before and he saved me a whole day of messing around at a garage by having the fluids changed and demonstrating on the dip stick that the fluids were now clean and full. Full marks to this store for working together so beautifully to get me in and out easily and efficiently.

MORE

I have used this location several times. Each time before today I was in and out quickly but professionally. This time not so mu ...

I have used this location several times. Each time before today I was in and out quickly but professionally. This time not so much. I was third vehicle in bay. I was greeted then left for a long time by myself. Then heard argument over the sockets and who took them and they couldn’t find them. Just not very happy with the personnel that were there this time. Expensive oil change not great service. If it were a restaurant I wouldn’t go back. Only reason I would consider going back to this one is location and past experience. If first visit, I wouldn’t be back.

MORE

Staff is top tier. Explained everything to me and was very prompt with the service.

Staff is top tier. Explained everything to me and was very prompt with the service.

MORE

Was very satisfied very professional there were very knowledgeable of their jobs but overall the wait time there were 3 cars and ...

Was very satisfied very professional there were very knowledgeable of their jobs but overall the wait time there were 3 cars and I was there for 45 minutes I will come again for service but it won't be on a tight schedule because the wait time was too long

MORE

Everyone was so friendly and I feel they went above and beyond in making sure that I understood exactly what was going on. Alrea ...

Everyone was so friendly and I feel they went above and beyond in making sure that I understood exactly what was going on. Already recommended two people to come here!

MORE

I’ve been using the same location for service visits with several different vehicles over more than 10 yrs.

I’ve been using the same location for service visits with several different vehicles over more than 10 yrs.

MORE

This is my go-to place for oil changes and routine maintenance on my car. Gary recognizes me and cals me by name, and I trust th ...

This is my go-to place for oil changes and routine maintenance on my car. Gary recognizes me and cals me by name, and I trust that he and the staff are going to lookout for me. I leave confident they have done a great job, and I return to them time and again for my auto maintenance.

MORE

Professional courtesy, explanation of how long or how soon my car would be attended to- that information was correct, and a clea ...

Professional courtesy, explanation of how long or how soon my car would be attended to- that information was correct, and a clean environment. My questions were responded to, overall, good experience for my first time.

MORE

Jerry was great thank you

Jerry was great thank you

MORE

Gary, Joseph and Ivan were super helpful and on top of getting my car up to speed. I appreciated the personal service and the fa ...

Gary, Joseph and Ivan were super helpful and on top of getting my car up to speed. I appreciated the personal service and the fact Gary and Joseph recognized me.

MORE

It was good all the way around

It was good all the way around

MORE

The service was fast and everything was explained really well to me. The workers were all really nice and friendly and I felt co ...

The service was fast and everything was explained really well to me. The workers were all really nice and friendly and I felt comfortable

MORE

The service was quick, and the reps were friendly and efficient.

The service was quick, and the reps were friendly and efficient.

MORE

The customer service is outstanding!

The customer service is outstanding!

MORE

Tony and the staff were great!! Tony explained and showed me everything that needed to be done. He and the staff were extremely ...

Tony and the staff were great!! Tony explained and showed me everything that needed to be done. He and the staff were extremely professional, helpful and friendly. Thank you!!

MORE

Fast, efficient, kept me in the know, even put on new wiper blades I had already bought!

Fast, efficient, kept me in the know, even put on new wiper blades I had already bought!

MORE

The staff were friendly and service was very quick and professional.

The staff were friendly and service was very quick and professional.

MORE

Friendly crew, the workers work smoothly and accurately

Friendly crew, the workers work smoothly and accurately

MORE

Quick, efficient, friendly, informative service. Excellent customer service interaction.

Quick, efficient, friendly, informative service. Excellent customer service interaction.

MORE

Friendly staff. Professional and knowledgeable. Fast service

Friendly staff. Professional and knowledgeable. Fast service

MORE

Great staff. Very informative. The service tech noticed that my tag lights were out! Saved me from getting a potential fine.

Great staff. Very informative. The service tech noticed that my tag lights were out! Saved me from getting a potential fine.

MORE

The staff communicates everything going on clearly. They explain everything well. If I ever have a question they explain it to ...

The staff communicates everything going on clearly. They explain everything well. If I ever have a question they explain it to my satisfaction. I really prefer to go here anytime I need an oil change. I do wish it was cheaper for a synthetic blend oil change. I can get it at the dealer for about $40 but they are about 10 minutes farther drive.

MORE

Customer service is always top notch. They always engage the kids too.

Customer service is always top notch. They always engage the kids too.

MORE

Tech solved a problem.

Tech solved a problem.

MORE

Convenient

Convenient

MORE

Very courteous staff. Great customer service.

Very courteous staff. Great customer service.

MORE

I been going to valvoline for the oil change for about 5ys and everytime the staff is very friendly and knowledgeable and explai ...

I been going to valvoline for the oil change for about 5ys and everytime the staff is very friendly and knowledgeable and explain everything very clear my last visit I had the same great service as always that's why I am highly satisfied and recommend valvoline to my friends

MORE

The gentleman who helped me was very courteous and explained what they were doing. He also didn’t pressure me into additional se ...

The gentleman who helped me was very courteous and explained what they were doing. He also didn’t pressure me into additional services.

MORE

I was very, very satisfied when I visited you business recent ly. The staff were extremely efficient and courteous. The gentle ...

I was very, very satisfied when I visited you business recent ly. The staff were extremely efficient and courteous. The gentleman that directly attended to me (sorry I forgot his name) is very knowledgeable and I truly appreciate his rcommendationds. I felt I was in "good hands" Thanks for the team of excellent workers you have.

MORE

Angelique, was one of the nicest reps I have encountered since I started using Valvoline a few years ago. The tech (Ivan) was ve ...

Angelique, was one of the nicest reps I have encountered since I started using Valvoline a few years ago. The tech (Ivan) was very fast and friendly.Techs did a great job getting me in and out. Which is especially nice on a hot day with the car off. Best Valvoline experience out of many for me!

MORE

The staff is always welcoming, friendly, attentive and professional.

The staff is always welcoming, friendly, attentive and professional.

MORE

Customer service was great! I love the quick oil changes and great prices.

Customer service was great! I love the quick oil changes and great prices.

MORE

fantastic service

fantastic service

MORE

Joel was awesome, and made sure that I was up to date on all recommended maintenance. Best place to go to!

Joel was awesome, and made sure that I was up to date on all recommended maintenance. Best place to go to!

MORE

Joel was amazing, super pleasent I'll be back again

Joel was amazing, super pleasent I'll be back again

MORE

The service was quickly completed and easy. You don't even get out of your car. Very efficient.

The service was quickly completed and easy. You don't even get out of your car. Very efficient.

MORE

As usual the team was knowledgeable, worked quickly and professionally, while not pressure me into any additional purchases. All ...

As usual the team was knowledgeable, worked quickly and professionally, while not pressure me into any additional purchases. All this while I was enjoying my chicken sandwich, making for a very efficient lunch break.

MORE

Great customer service, very genuine and honest. Also, no pressure sales which was a breath of fresh air!

Great customer service, very genuine and honest. Also, no pressure sales which was a breath of fresh air!

MORE

Great service! I only get my car services at this location. Fast, sufficient and, friendly!

Great service! I only get my car services at this location. Fast, sufficient and, friendly!

MORE

Staff was friendly and kept me informed. Voiced concerns and offered additional services then respected when I said no thank you ...

Staff was friendly and kept me informed. Voiced concerns and offered additional services then respected when I said no thank you.

MORE

Your price for an oil change has gotten way too high! I suggest you check the competition, because you are pricing your main pr ...

Your price for an oil change has gotten way too high! I suggest you check the competition, because you are pricing your main product much higher than the competition.

MORE

All team members worked efficiently to get the oil change done in a timely manner. Everyone I spoke to had great attitudes and ...

All team members worked efficiently to get the oil change done in a timely manner. Everyone I spoke to had great attitudes and were helpful. Joel did a great job in recommending other services to keep my car running well.

MORE

Un servicio amable y cordial. Son muy respetuoso pero al mismo tiempo hay un ambiente amigable de confianza. Es un servicio rápi ...

Un servicio amable y cordial. Son muy respetuoso pero al mismo tiempo hay un ambiente amigable de confianza. Es un servicio rápido y profesional. El personal trabaja muy acoplado.

MORE

Joel was very attentive, friendly, and worked fast to get me back on the road during my busy schedule. Best oil change experienc ...

Joel was very attentive, friendly, and worked fast to get me back on the road during my busy schedule. Best oil change experience I've had. 10/10 will be coming back for my next oil change.

MORE

Representative was very professional and courteous. True professional.

Representative was very professional and courteous. True professional.

MORE

Por lo rápido

Por lo rápido

MORE

I went early and there were no other customers there. I did not feel as if they were trying to pressure me into buying something ...

I went early and there were no other customers there. I did not feel as if they were trying to pressure me into buying something I didn’t need like this store used to do. I still felt a little pressure because the employee was explaining something to me that he didn’t have much expertise about.

MORE

Joel was very friendly and didn't pressure me to purchase any other options. The service was very fast and I felt very comfortab ...

Joel was very friendly and didn't pressure me to purchase any other options. The service was very fast and I felt very comfortable with the crew who worked on my car.

MORE

Instant oil change providers charge very high prices for a relatively basic and simple service. Additional services and product ...

Instant oil change providers charge very high prices for a relatively basic and simple service. Additional services and products are price very high. Too often the service associates push services and product that are not consistent with the manufacturer’s recommended service schedule. Consequently customers are paying for services they may not need. One must know and understand their vehicle owner’s manual and the service schedule. Associates are generally courteous but are under management pressure to up-sell.

MORE

Always friendly and experienced, professional staff.

Always friendly and experienced, professional staff.

MORE

Very fast very easy and very nice

Very fast very easy and very nice

MORE

Quick service. Great customer service

Quick service. Great customer service

MORE

Tony is always very professional and courteous also takes time to explain his recommendations thouroyghiy which helped me unders ...

Tony is always very professional and courteous also takes time to explain his recommendations thouroyghiy which helped me understand why an upgraded oil choice was beneficial.

MORE

Valvoline has a floor lift so you can rotate my tires. Jiffy Lube doesn't. You also don't show me my air filter and I apprecia ...

Valvoline has a floor lift so you can rotate my tires. Jiffy Lube doesn't. You also don't show me my air filter and I appreciate that. When I asked the tech to not push anything on me, she respected my wishes and we had a fine oil change. Do go changin.

MORE

Amazing service...even offered and installed a head light. Told me it was out and told them I knew and had already purchased it ...

Amazing service...even offered and installed a head light. Told me it was out and told them I knew and had already purchased it and it was in the car. They simply asked for it and installed it without me asking. Amazing

MORE

good quick service

good quick service

MORE

Prompt friendly service. Did not have to wait for service.

Prompt friendly service. Did not have to wait for service.

MORE

Gary was great, he was friendly and conversational. He let me know what my options were without making me feel ridiculous when I ...

Gary was great, he was friendly and conversational. He let me know what my options were without making me feel ridiculous when I said no to them (something that makes me avoid getting my oil change on time). My car is 13 years old, and I may not be in the country much longer, so I have no plans to do anything not absolutely necessary to keep it running. Gary understood and actually talked about Czech Republic and Germany with me. He made me feel much more comfortable about coming back to get my oil changed on time next time.

MORE

Service was quick and the employees were friendly.

Service was quick and the employees were friendly.

MORE

GOOD FAST SERVICE I wish you still did fuel filters

GOOD FAST SERVICE I wish you still did fuel filters

MORE

Clear explanation of what was needed. Showed the defective part too.

Clear explanation of what was needed. Showed the defective part too.

MORE

They take good care of my car

They take good care of my car

MORE

Everything was great, but I can do without the courtesy checks on my lights, wipers, air filter, etc as I know how to maintain m ...

Everything was great, but I can do without the courtesy checks on my lights, wipers, air filter, etc as I know how to maintain my vehicle.

MORE

El servicio estubo bueno. Muy contenta.

El servicio estubo bueno. Muy contenta.

MORE

I was highly satisfied because the oil change was very quick and Joel was very professional.

I was highly satisfied because the oil change was very quick and Joel was very professional.

MORE

Was highly satisfied. Joel was very courteous and respectful.

Was highly satisfied. Joel was very courteous and respectful.

MORE

Very nice and courteous staff

Very nice and courteous staff

MORE

Great Guys!

Great Guys!

MORE

very quick and thorough

very quick and thorough

MORE

Joel was awesome to work with. He explained things clearly and professionally and was very efficient in getting the work in mot ...

Joel was awesome to work with. He explained things clearly and professionally and was very efficient in getting the work in motion and completed successfully.

MORE

Great customer service from Joel and his team will come back and tell all my friends.

Great customer service from Joel and his team will come back and tell all my friends.

MORE

The employees were very friendly with me and informed me that I had a brake light out, they asked if I wanted to fix it and I sa ...

The employees were very friendly with me and informed me that I had a brake light out, they asked if I wanted to fix it and I said no, because I know how to do it myself, and they were polite and did not pressure me.

MORE

Waited longer than normal

Waited longer than normal

MORE

Because Gary is very nice and always help the best he can.

Because Gary is very nice and always help the best he can.

MORE

Have trusted all 3 of my cars at this location with Valvoline. Excellent service

Have trusted all 3 of my cars at this location with Valvoline. Excellent service

MORE

I liked staying in my car. I liked how quickly they were finished. I liked actually getting to see what was being done to my car ...

I liked staying in my car. I liked how quickly they were finished. I liked actually getting to see what was being done to my car. The staff was very friendly, knowledgeable and quite amusing.

MORE

Great customer service

Great customer service

MORE

The employees were very informative and let me know about issues on my car I was totally oblivious to

The employees were very informative and let me know about issues on my car I was totally oblivious to

MORE

Every time I go to this location , I always feel at ease and taken care of . There is not one employee that I have met here that ...

Every time I go to this location , I always feel at ease and taken care of . There is not one employee that I have met here that hasn’t met my expectations when it comes to customer service . I literally have a vavoline up the block from my house and I refuse to go anywhere else but the one here on Alafaya . This company is extremly lucky to have all of them on their team :)

MORE

My wife said everyone was very friendly and did not pressure her into any extra services. There was a problem with the oil pan p ...

My wife said everyone was very friendly and did not pressure her into any extra services. There was a problem with the oil pan plug and she said it was communicated to her and taken care of.

MORE

Every thing they did was explained to me prior. Was honest about what was neede and did not try to push additional items. Quic ...

Every thing they did was explained to me prior. Was honest about what was neede and did not try to push additional items. Quick and courteous.

MORE

Antonio, our service representative was knowledgeable and very polite and reassuring.

Antonio, our service representative was knowledgeable and very polite and reassuring.

MORE

It was by far the best experience I had with any oil change. Gary, Jerry, and Ryan were fast and courteous. Gary pointed out som ...

It was by far the best experience I had with any oil change. Gary, Jerry, and Ryan were fast and courteous. Gary pointed out some services that my car could use because of it's high mileage, but I never felt that he was pressuring me to buy anything extra. He told me my air filter needed to be replaced but he didn't have any. I actually look forward to going back to this location.

MORE

Joel had greet customer service, the guys there are great, thank you

Joel had greet customer service, the guys there are great, thank you

MORE

staff do not seem to be honest

staff do not seem to be honest

MORE

the manager and staff were wonderful, kind and courteous.

the manager and staff were wonderful, kind and courteous.

MORE

I only go to the same Valvoline for every oil change. The boys are so coureous and friendly and often thank me for coming back. ...

I only go to the same Valvoline for every oil change. The boys are so coureous and friendly and often thank me for coming back. The only reason I have to wait as long as I did, because it was a Saturday and it was very busy and it did not deter me! Great customer service there!!

MORE

All of the techs were professional when dealing with the customer

All of the techs were professional when dealing with the customer

MORE

I was amazed at how quick and professional the staff was. Mike was very courteous and answered all my questions without hesitati ...

I was amazed at how quick and professional the staff was. Mike was very courteous and answered all my questions without hesitation. He explained everything that they were doing and I was in and out very quickly. This was the best oil change experience I've had.

MORE

The service was fast friendly and thorough.

The service was fast friendly and thorough.

MORE

quick and easy at a decent price

quick and easy at a decent price

MORE

Manager and staff very customer friendly.

Manager and staff very customer friendly.

MORE

Great staff and non pressured

Great staff and non pressured

MORE

Fast Effective. Efficient.

Fast Effective. Efficient.

MORE

The staff was very friendly and everything was explained well. Service checks and oil change was done promptly=and I was out of ...

The staff was very friendly and everything was explained well. Service checks and oil change was done promptly=and I was out of there in record time!

MORE

Friendly and knowledgeable staff

Friendly and knowledgeable staff

MORE

Fast and courteous service

Fast and courteous service

MORE

Great service without getting out of my car during lunch on a work day. Quick and efficient.

Great service without getting out of my car during lunch on a work day. Quick and efficient.

MORE

“Angelique” was friendly and courteous, yet professional. I know she is required to offer other services but she wasn’t overbea ...

“Angelique” was friendly and courteous, yet professional. I know she is required to offer other services but she wasn’t overbearing at all.

MORE

IVAN AND MARCOS WERE BOTH FUNNY AND HAD EXCELLENT CUSTOMER SERVICE SKILLS. A NICE BALANCE AND I AM SURE THEY HAVE SECURE FUTURES ...

IVAN AND MARCOS WERE BOTH FUNNY AND HAD EXCELLENT CUSTOMER SERVICE SKILLS. A NICE BALANCE AND I AM SURE THEY HAVE SECURE FUTURES IN THE CORPORATE LADDER!

MORE

Muy explicativo en todo lo que hacia el empleado Joel muy profesional ,cortes y atento éxito

Muy explicativo en todo lo que hacia el empleado Joel muy profesional ,cortes y atento éxito

MORE

Super friendly staff who got me in and out in an extremely timely manner. I had a lot of different errands that I needed to do t ...

Super friendly staff who got me in and out in an extremely timely manner. I had a lot of different errands that I needed to do throughout the day, so I appreciated that the team was fast and efficient. I got an oil change and a new set of wiper blades during my visit, and had just an all-around great experience. Thank you so much!

MORE

Joelle was absolutely great he's the reason I keep on coming he's very pleasant very good guy

Joelle was absolutely great he's the reason I keep on coming he's very pleasant very good guy

MORE

I have had issues in the past at this location and I do not have a full level of trust in the location. However, I had no issues ...

I have had issues in the past at this location and I do not have a full level of trust in the location. However, I had no issues on this visit and was fully satisfied.

MORE

Like always very professional and courteous, that’s away I’m a return customer.

Like always very professional and courteous, that’s away I’m a return customer.

MORE

Antonio was very helpful and thorough and explaining how the car works and made sure it was safe for me and my child. I would de ...

Antonio was very helpful and thorough and explaining how the car works and made sure it was safe for me and my child. I would definitely come back. Just to deal with him he really knew alot and seemed like he cared.

MORE

The gentleman that assisted me was very informative, and I highly knowledgeable. I would feel comfortable sending my wife next t ...

The gentleman that assisted me was very informative, and I highly knowledgeable. I would feel comfortable sending my wife next time, she is always intimidated by the inner workings of her car.

MORE

Been to this location before. Good service and information.

Been to this location before. Good service and information.

MORE

Great job overall, very detailed and helpful. Answered any questions, I had.

Great job overall, very detailed and helpful. Answered any questions, I had.

MORE

I pulled in, didn't even get out of my car, and they took care of everything. They checked things I didn't even think of, and he ...

I pulled in, didn't even get out of my car, and they took care of everything. They checked things I didn't even think of, and helped me with more than just the oil change without pressuring me into purchases.

MORE

Joel was a great technician. He was very knowledgeable and friendly. He didn't pressure me into any services but was very inform ...

Joel was a great technician. He was very knowledgeable and friendly. He didn't pressure me into any services but was very informative about what preventive services would be recommended this visit or the next. This was my first visit to this location since I moved across town. Very happy to see the quality of service and employees has not diminished based on location. I will definitely be back for future business.

MORE

I love the customer service. Very professional environment. They explain everything to me and make recommendations accordingly. ...

I love the customer service. Very professional environment. They explain everything to me and make recommendations accordingly. I will definitely retur to this location!! A+ on customer service and very friendly staff.

MORE

We don’t have to get out the vehicle which is the reason we go there all the time but we will love to have one closer to our hou ...

We don’t have to get out the vehicle which is the reason we go there all the time but we will love to have one closer to our house. Big Blessings and keep growing. I want to franchise but I don’t know how can you call me please thanks

MORE

No wait at all, customer service was awesome and got all the help I needed with my car .

No wait at all, customer service was awesome and got all the help I needed with my car .

MORE

The friendly service and quick service was fantastic!

The friendly service and quick service was fantastic!

MORE

Its what I expected. I pull in, work gets done, I leave. I dont want to make a dealership appointment and wait 2 hours for servi ...

Its what I expected. I pull in, work gets done, I leave. I dont want to make a dealership appointment and wait 2 hours for service, so I come to you instead. Its worth it to me to pay a small fee and save my time

MORE

Usual prompt and efficient service

Usual prompt and efficient service

MORE

This was my first time at this location. Is was a very nice experience. I will be returning to this location for my future needs ...

This was my first time at this location. Is was a very nice experience. I will be returning to this location for my future needs. They were very professional and efficient.

MORE

The technician who took my car in was superior!

The technician who took my car in was superior!

MORE

Courteous attendants!

Courteous attendants!

MORE

Excellent service from all staff! Very courteous. Great work as usual.

Excellent service from all staff! Very courteous. Great work as usual.

MORE

It is always great to go there. Friendly,courteous and they know their business. I have been going to the same place for 5 yea ...

It is always great to go there. Friendly,courteous and they know their business. I have been going to the same place for 5 years, and always will while i live in Orlando.

MORE

They sound like robots people like when they are call by there name. Is a fast services people know that .

They sound like robots people like when they are call by there name. Is a fast services people know that .

MORE

very efficient staff

very efficient staff

MORE

Great staff

Great staff

MORE

I believe the technician was named Julian. Very excellent knowledge of the car and was able to provide the server that Jiffy Lu ...

I believe the technician was named Julian. Very excellent knowledge of the car and was able to provide the server that Jiffy Lube was unqualified to do. I am now a Valvoline customer because of that young man.

MORE

I was shocked at the price without a coupon oil and air filter 107.00 ouch Next time I using a coupon

I was shocked at the price without a coupon oil and air filter 107.00 ouch Next time I using a coupon

MORE

I used to get my oil changes at the Honda dealership but it constantly seems like they’re trying to rip you off with fees for th ...

I used to get my oil changes at the Honda dealership but it constantly seems like they’re trying to rip you off with fees for things you don’t really need too urgently. They exaggerate and pressure you so much to buy that it seems like a scam. Plus, even with an appointment I’d wait 2-3 hours sometimes just for an oil change at the dealership. With Valvoline, it feels much more like suggestions rather than pressure to buy which I appreciate tremendously. I feel like I can trust valvoline plus you guys do such a quick job and are so friendly, I will forever be a customer here and recommend all my friends and family come here. Also pretty decent prices and again, I value the honesty and professionalism more than anything. You’ve earned my business for good as long as it continues this way!

MORE

Very good and prompt service

Very good and prompt service

MORE

Tony, the manager at the Alafaya Trail at Cheney Hwy location is top notch, knowledgeable and always pleasant!Thanks Tony!

Tony, the manager at the Alafaya Trail at Cheney Hwy location is top notch, knowledgeable and always pleasant!Thanks Tony!

MORE

Fast service, very communicative employee

Fast service, very communicative employee

MORE

Guys were nice and made reasonable recommendations to make sure my change is durable

Guys were nice and made reasonable recommendations to make sure my change is durable

MORE

The only problem that I had was that since it was difficult for one of the boys working on my car to remove the cover to change ...

The only problem that I had was that since it was difficult for one of the boys working on my car to remove the cover to change my oil, he became frustrated and started cursing. I don’t care too much personally but I just felt it was unprofessional to curse in front of customers. The rest of the staff was nice and professional it was just one boy.

MORE

As a person with a very busy schedule, I have always appreciated the fast service at this Valvoline location. The price is also ...

As a person with a very busy schedule, I have always appreciated the fast service at this Valvoline location. The price is also very reasonable and the staff are nice.

MORE

Tony and staff on 03/20/2018 very friendly expedient service! Thank you and even informed me whenever I needed my fluids topped ...

Tony and staff on 03/20/2018 very friendly expedient service! Thank you and even informed me whenever I needed my fluids topped off to just come by store any time. Thank you much will return always with my 2 vehicles for services at this location highly likely.

MORE

La atención fue excelente, me atendieron con profesionalismo y me inspiraron mucha confianza

La atención fue excelente, me atendieron con profesionalismo y me inspiraron mucha confianza

MORE

Very friendly staff, quick and easy

Very friendly staff, quick and easy

MORE

Great customer service, friendly staff. When i asked about the quality of the product they recommended, they were able to explai ...

Great customer service, friendly staff. When i asked about the quality of the product they recommended, they were able to explain clearly for me to understand why i needed that product. Service was fast and they also identified my license plate light being out and asked if i wanted them to change it. Nice touch! Will return for every oil change.

MORE

Extremely capable and friendly staff.

Extremely capable and friendly staff.

MORE

Employees were very cordial and knowledgable

Employees were very cordial and knowledgable

MORE

I bought a Groupon because Valvoline is too expensive. I went to the Valvoline by my house where I go all the time at Dean Road ...

I bought a Groupon because Valvoline is too expensive. I went to the Valvoline by my house where I go all the time at Dean Road and Colonial. I had to wait because they were short handed. Looked to me like only 2 employees were working. The csr shrugged when I mentioned it. They told me there was a 24 hour waiting period, so I left. That was on Friday. I went back on Sunday to get the oil change. They had apparently gone out of business in the 48 hours between my buying the groupon and Sunday morning. So I went to the Valvoline (because now I had the paid for groupon) at Alaphaya and Colonial. we had to wait a long time and the waiting line was a mess and the csr lied to me about the Dean rd location. (closed for renovations she said) yea right. The chrysler dealership will do a lof for $19.95.

MORE

Customer service was Amazing.

Customer service was Amazing.

MORE

The service was quick.

The service was quick.

MORE

I have been taking my cars to the Alafays/colonial location for years. they always discover issues (like my oil pan plug being ...

I have been taking my cars to the Alafays/colonial location for years. they always discover issues (like my oil pan plug being stripped) that i already know about so i don't have to worry they are making up issues with the car to up sell me

MORE

Outstanding employees and service!

Outstanding employees and service!

MORE

Time to complete the services with no appointment needed.

Time to complete the services with no appointment needed.

MORE

Joel and the rest of the staff were very helpful in helping me understand the issues with my car. Due to the team's excellent se ...

Joel and the rest of the staff were very helpful in helping me understand the issues with my car. Due to the team's excellent service and care, I will be returning. Thanks Guys :)

MORE

Was in and out under 25 minutes and the price was decent and fair

Was in and out under 25 minutes and the price was decent and fair

MORE

Great customer service. Quick and easy. Painless oil change experience.

Great customer service. Quick and easy. Painless oil change experience.

MORE

I was satisfied. To be highly satisfied I would have to pay $25.99 for an oil change without an extra charge for .4 oz of oil.

I was satisfied. To be highly satisfied I would have to pay $25.99 for an oil change without an extra charge for .4 oz of oil.

MORE

I only use Valvoline quick stops, the staff has my vehicle in and out, alerting me to any issues on this trip the mechanic who d ...

I only use Valvoline quick stops, the staff has my vehicle in and out, alerting me to any issues on this trip the mechanic who did my brakes didn't put the brake fluid full cap back, and they found it at Valvoline and put it back!

MORE

Everyone was friendly and happy. Was a great experience. I followed my daughter to location to pay for the bill. We were very pl ...

Everyone was friendly and happy. Was a great experience. I followed my daughter to location to pay for the bill. We were very please with the entire experience.Thanks,Michael Liedtke

MORE

The staff is very courteous and professional

The staff is very courteous and professional

MORE

Besides a pretty brisk frontman, I usually love my experience at Valvoline. Had my mom in the vehicle and she was amazed (possib ...

Besides a pretty brisk frontman, I usually love my experience at Valvoline. Had my mom in the vehicle and she was amazed (possibly future customer), however I pulled out of the lot and within a few minutes my tire air pressure light came on. I called the same location I had just pulled out from, just to ask if they had read my reading right, as they said all my tires were at 32. The man was friendly, but unhelpful. I got home and checked, my tires were all 30. All fine, but I was frustrated my light turned on after the service and they couldn’t/didn’t top me up as an added cost I would’ve paid. Now my mom tells me not to go back. I’ll still return, but my mother won’t, sadly.

MORE

Estuve muy satisfecha con el servicio. Me explicaron todo el proceso y todo lo que el vehículo necesitaba. Excelente personal y ...

Estuve muy satisfecha con el servicio. Me explicaron todo el proceso y todo lo que el vehículo necesitaba. Excelente personal y servicio

MORE

Great service...

Great service...

MORE

The quality of service and expertise of the mechanics was very impressive. We will be using Valvoline #87444 regularly...;)

The quality of service and expertise of the mechanics was very impressive. We will be using Valvoline #87444 regularly...;)

MORE

Everyone was very friendly but very dutiful in getting the job done. I enjoyed the service, the conversation and the update on w ...

Everyone was very friendly but very dutiful in getting the job done. I enjoyed the service, the conversation and the update on what my vehicle needed. Even though I didn't ask for it, He gave me a print out of what I need in the future. I thought that was outstanding.

MORE

Obtained the services that I required in a timely manner

Obtained the services that I required in a timely manner

MORE

Great service and friendly and attentive staff! Angelique was very sweet and informative.

Great service and friendly and attentive staff! Angelique was very sweet and informative.

MORE

Staff was very friendly and informative. I️ did not feel pressured.

Staff was very friendly and informative. I️ did not feel pressured.

MORE

They always try to get me to buy something out of the scope of my owners manual.

They always try to get me to buy something out of the scope of my owners manual.

MORE

I’ve been going to Valvoline location in East Colonial for the past 10 years, they have never disappointed me, Professional and ...

I’ve been going to Valvoline location in East Colonial for the past 10 years, they have never disappointed me, Professional and Courteous.

MORE

everything went fine and the first place I took it couldn't do it because of the type of filter. they did not carry that kind.

everything went fine and the first place I took it couldn't do it because of the type of filter. they did not carry that kind.

MORE

I have been going to this place for years and have always had excellent service. Staff are very friendly and knowledgeable

I have been going to this place for years and have always had excellent service. Staff are very friendly and knowledgeable

MORE

Everything was good fast services and I don't need to wait long time.

Everything was good fast services and I don't need to wait long time.

MORE

I was highly satisfied because I did not have to wait a long period of time and also the staff were very friendly and helpful.

I was highly satisfied because I did not have to wait a long period of time and also the staff were very friendly and helpful.

MORE

I have been using this particular location in Waterford Lakes for years. First with my Explorer and now with my CR-V. Service h ...

I have been using this particular location in Waterford Lakes for years. First with my Explorer and now with my CR-V. Service has always been professional, fast and great. Wouldn't want to have look for somewhere else. The only problem I have is that all the coupon cards I get in the mail come in between my service needs and expire before I can use them!

MORE

The fact that I’m in and out fast is a big plus with my busy schedule. Good service and Thorough inspection of my vehicle

The fact that I’m in and out fast is a big plus with my busy schedule. Good service and Thorough inspection of my vehicle

MORE

The people

The people

MORE

It was quick and easy everyone really nice I was nervous I was coming into late but they didn’t make me feel it all great staff ...

It was quick and easy everyone really nice I was nervous I was coming into late but they didn’t make me feel it all great staff quick service

MORE

Oil charge to pricey you don’t take other coupons $37 a lot for oil change

Oil charge to pricey you don’t take other coupons $37 a lot for oil change

MORE

Great service. Also fast.

Great service. Also fast.

MORE

Quick courteous service, used coupon for $10 off . Rec'd coupon in email from Valvoline.

Quick courteous service, used coupon for $10 off . Rec'd coupon in email from Valvoline.

MORE

The staff was very polite and professional. I always recommend this place to everyone.

The staff was very polite and professional. I always recommend this place to everyone.

MORE

quick!!!

quick!!!

MORE

Very helpful and friendly staff. Explained everything to me

Very helpful and friendly staff. Explained everything to me

MORE

The employees were professional and were able to answer any questions I had. They did not pressure me to buy other items for the ...

The employees were professional and were able to answer any questions I had. They did not pressure me to buy other items for the maintenance on my vehicle but explained the importance of why each one was needed and what could happen if I did not.

MORE

Clear communication, courteous people, quick service.

Clear communication, courteous people, quick service.

MORE

The service was efficient and courteous.

The service was efficient and courteous.

MORE

The staff was very and courteous and helpful. Everything was explaned to me in detalles!

The staff was very and courteous and helpful. Everything was explaned to me in detalles!

MORE

The staff this time was different from the last time I got an oil change and did not attempt to sell me other products that I di ...

The staff this time was different from the last time I got an oil change and did not attempt to sell me other products that I didn’t want.

MORE

Quick service ,nice people

Quick service ,nice people

MORE

The staff were very knowledgeable and I didn't feel pressured to buy anything. Not having the added pressure made me more comfor ...

The staff were very knowledgeable and I didn't feel pressured to buy anything. Not having the added pressure made me more comfortable

MORE

The staff was helpful and friendly. Joel in particular helped me get exactly what I needed

The staff was helpful and friendly. Joel in particular helped me get exactly what I needed

MORE

Always courteous, helpful and quick

Always courteous, helpful and quick

MORE

Excellent Service

Excellent Service

MORE

This was my first visit to this shop and I was greeted with professional service right away by Antonio and I really appreciate t ...

This was my first visit to this shop and I was greeted with professional service right away by Antonio and I really appreciate the quick and friendly service he provided. Also as I sat in my car during my service there was a lot of communication between all of the workers and with everyone on point for the task they were attending to and seemed very professional and a great team environment. I definitely recommend this place and will return.

MORE

The staff was repeatedly listing all of the services they believed I should have done, even after I told them I could not afford ...

The staff was repeatedly listing all of the services they believed I should have done, even after I told them I could not afford to do that. Also, they told me it was required that I use the highest grade oil, full synthetic, even though I normally use conventional.

MORE

Over-priced services for oil changes. Would have purchased an air filter BUT the cost was twice that of an auto parts store. T ...

Over-priced services for oil changes. Would have purchased an air filter BUT the cost was twice that of an auto parts store. That’s RIDICULOUS! The staff is “overly” friendly and not at all genuine. I suspect that is to make the customer feel comfortable in purchasing additional OVER-PRICED product and services! I am seeking out other oil change service providers that charge a more reasonable price than that of Valvoline for my two vehicles.

MORE

There needs to be a waiting room at this location

There needs to be a waiting room at this location

MORE

Everyone was great...explained the optional services available...I'll return to this location!

Everyone was great...explained the optional services available...I'll return to this location!

MORE

I was under the impression that I met my 3,000 miles for a oil change but was informed that I have not met the mileage. Since I ...

I was under the impression that I met my 3,000 miles for a oil change but was informed that I have not met the mileage. Since I am using synthetic blend I was not due for a oil change until another 2,000 miles and able to save money.

MORE

Very friendly staff, who explained everything as was very efficient

Very friendly staff, who explained everything as was very efficient

MORE

Excellent all team and well acknowledged

Excellent all team and well acknowledged

MORE

Mr. Smith was very friendly and knowledgeable.

Mr. Smith was very friendly and knowledgeable.

MORE

They check everything quickly and I'm out in less than 10 Minutes....Getting to the back of building off busy street (Alfaya is ...

They check everything quickly and I'm out in less than 10 Minutes....Getting to the back of building off busy street (Alfaya is quick & easy...every one is very friendly & very hospitable

MORE

I believe the techs performed a good job servicing my vehicle.

I believe the techs performed a good job servicing my vehicle.

MORE

I have used this location many times and consistently have a great experience. Staff is friendly and knowledgeable.

I have used this location many times and consistently have a great experience. Staff is friendly and knowledgeable.

MORE

The staff was knowledgeable and friendly and recommended what was best for my car.

The staff was knowledgeable and friendly and recommended what was best for my car.

MORE

My service team was excellent: Antonio, Ryan and Robert! I had gone to a less-quality place for an oil change last time, so I kn ...

My service team was excellent: Antonio, Ryan and Robert! I had gone to a less-quality place for an oil change last time, so I knew I was taken care of going to Valvoline! The service team that assisted me truly exemplified Valvoline's motto: giving me quality service I can see and truly experts I felt I could trust! Thanks!!

MORE

It was just an oil change, nothing to get too excited about. I wanted to get my tires rotated too, but the lift was broken.

It was just an oil change, nothing to get too excited about. I wanted to get my tires rotated too, but the lift was broken.

MORE

The service team was like a well oiled machine they jumped on the job so quick all i was listening to the QWues from the team t ...

The service team was like a well oiled machine they jumped on the job so quick all i was listening to the QWues from the team to one another. Was in an out of there quickly.

MORE

The person was kind and knowledgable

The person was kind and knowledgable

MORE

No wait, great quick service! Highly recommended, especially if you have limited time. Richard showed great customer service and ...

No wait, great quick service! Highly recommended, especially if you have limited time. Richard showed great customer service and knowledge. He was very patient and answered all my questions in detail. Juan and Mike were very quick to perform my services. I will definitely return!! I'm a happy customer!

MORE

It was great i was in and out quickly.

It was great i was in and out quickly.

MORE

I enjoy how quick the service always is at this location

I enjoy how quick the service always is at this location

MORE

The technician spoke too fast for me to understand him clearly. Also I felt somewhat pressured into buying full synthetic.

The technician spoke too fast for me to understand him clearly. Also I felt somewhat pressured into buying full synthetic.

MORE

Professionalism was excellent.

Professionalism was excellent.

MORE

I have used Valvoline service religiously on my Acura. I use the full synthetic oil only and typically agree to the recommended ...

I have used Valvoline service religiously on my Acura. I use the full synthetic oil only and typically agree to the recommended services. I agreed to the injector cleaner this visit, as a little taken back that a single bottle of injector cleaner was $19.99. Other than that, will continue to solely use Valvoline for both my vehicles.John

MORE

The service is fast and the people are friendly.

The service is fast and the people are friendly.

MORE

Didn't take long

Didn't take long

MORE

I trust Valvoline. The service techs call out each fluid level, they checked my tire pressure, showed me my oil levels, and ran ...

I trust Valvoline. The service techs call out each fluid level, they checked my tire pressure, showed me my oil levels, and ran a full diagnostic check on my car and communicate with me each step of the way. With that kind of transparency and interactive communication, I feel secure when valvoline services my vehicle.

MORE

It's quick and the staff is friendly. I would like to see military or law enforcement discount instead of always have to use a c ...

It's quick and the staff is friendly. I would like to see military or law enforcement discount instead of always have to use a coupon. Thank you

MORE

I like the fact that I do not have to get out of my car. The employees give you advice on your vehicle’s condition and explain v ...

I like the fact that I do not have to get out of my car. The employees give you advice on your vehicle’s condition and explain very well everything they do on your vehicle and the service is fast.

MORE

Great customer service, honest feedback to my questions, clean and friendly atmosphere

Great customer service, honest feedback to my questions, clean and friendly atmosphere

MORE

The staff were all kind and knowledgeable. There was very clear communication among the team and to me as the customer. I was in ...

The staff were all kind and knowledgeable. There was very clear communication among the team and to me as the customer. I was in and out of there in about 15-20 minutes to get an oil change and tire rotation. It was super quick and painless. I could tell that customer service was a top priority!

MORE

Quick fast and good service .

Quick fast and good service .

MORE

I was very satisfied.

I was very satisfied.

MORE

I have used this location many times and I consistently receive professional and courteous service.

I have used this location many times and I consistently receive professional and courteous service.

MORE

I don’t like the pressure I get when a product is offered and they make it look like is something so important that I won’t be a ...

I don’t like the pressure I get when a product is offered and they make it look like is something so important that I won’t be able to drive the car anymore if I don’t get it done that day.

MORE

Everyone is professional and treats you with respect, doesn't ignore you and hold a conversation while you wait.

Everyone is professional and treats you with respect, doesn't ignore you and hold a conversation while you wait.

MORE

Manager Antonio Nesmith was very nice and explained everything and showed me what I needed WITH NO PRESSURE thats why I keep co ...

Manager Antonio Nesmith was very nice and explained everything and showed me what I needed WITH NO PRESSURE thats why I keep coming back.

MORE

As a busy broke college student, I love that the hours they are open makes it easy and convenient to fit into my schedule. I als ...

As a busy broke college student, I love that the hours they are open makes it easy and convenient to fit into my schedule. I also love that fact that I never have to leave my vehicle. And the fact that they do offer coupons and discount sales make this broke college student very happy!

MORE

Great customer service

Great customer service

MORE

Great service

Great service

MORE

Everyone was really knowledgeable, I honestly know nothing about cars. However, the staff reassured me and talked me through the ...

Everyone was really knowledgeable, I honestly know nothing about cars. However, the staff reassured me and talked me through the processes that I was paying for. Great team

MORE

I felt over pressured to upgrade my oil. And to get a new air filter. The man in the car next to me came after me and left befor ...

I felt over pressured to upgrade my oil. And to get a new air filter. The man in the car next to me came after me and left before me. I did not here him being pressured to buy anything.

MORE

Not used to paying that much for an oil change.

Not used to paying that much for an oil change.

MORE

CSR Richard was very nice and explained everything to me. At no time did I feel pressure to have a different service performed o ...

CSR Richard was very nice and explained everything to me. At no time did I feel pressure to have a different service performed on my vehicle.I like the checklist they provide and the entire team worked together to get me in and out as soon as possible.Very good customer service and verification the job was done to my satisfaction.

MORE

Good customer service and I was quickly done and on my way.

Good customer service and I was quickly done and on my way.

MORE

the staff is very friendly and quick

the staff is very friendly and quick

MORE

Very friendly l Have bin coming here for years and have never had a problem and never bin preshered into any work that l did not ...

Very friendly l Have bin coming here for years and have never had a problem and never bin preshered into any work that l did not need.They always tell me what l need or with the mileage what's do to be done.l go there all the time and if l feel l need something else done l would go there first.l trust them very much.

MORE

Great customer service, helped to educate me when needed. Also gave me a heads up for other things needed for my car.

Great customer service, helped to educate me when needed. Also gave me a heads up for other things needed for my car.

MORE

I received prompt, friendly service from Mike, the CSR, and the other team members. The price with the Groupon was reasonable fo ...

I received prompt, friendly service from Mike, the CSR, and the other team members. The price with the Groupon was reasonable for the synthetic oil change service that I purchased. I think it would have been a bit high without the Groupon. Mike explained other available services, but did not push them on me once I declined. I appreciate that. Maybe next time!

MORE

My maintenance required light came on 1-2 days after service. I am pretty sure from past experience this can be reset even when ...

My maintenance required light came on 1-2 days after service. I am pretty sure from past experience this can be reset even when it hasn't yet come on. It was not. Now I have to figure out how to reset it myself and I just don't have the time -- that is way I choose Valvoline, to save time. I am driving around with the light on until I can google it...

MORE

As always, they were very professional. They explained every thing they did to the vehicle and all my needs were met, and the se ...

As always, they were very professional. They explained every thing they did to the vehicle and all my needs were met, and the service didn't take long. I would definitely return for my next oil change.

MORE

in my line of work I have very little time to spare so getting needed vehicle maintenance is a challenge. The service I received ...

in my line of work I have very little time to spare so getting needed vehicle maintenance is a challenge. The service I received was quick and courteous and I have always trusted Valvoline products

MORE

I believe that the service of the friendly staff was very good and nice with me as a customer. As well as, my visit was as a se ...

I believe that the service of the friendly staff was very good and nice with me as a customer. As well as, my visit was as a second time, and I felt that the service has improved than the previous visit. I mean that the person in charge of the service did not bothering me by telling me what parts of my automobile needs to be changed or released.I am very glad that I am receiving the service that I need very quick and professionally.Regards and Thank you very mcuh

MORE

Pricing is a concern. But quality is always at the top.

Pricing is a concern. But quality is always at the top.

MORE

Price point of oil changes - particularly the synthetics and synthetic blends - is ridiculously high. I cringe every time I get ...

Price point of oil changes - particularly the synthetics and synthetic blends - is ridiculously high. I cringe every time I get my oil changed and seek ways to reduce the cost with coupons or other discounts.

MORE

Thoroughness and professionalism. Also, very quick.

Thoroughness and professionalism. Also, very quick.

MORE

Great staff, fast and quality service

Great staff, fast and quality service

MORE

I have used valvoline instant oil change, used to be mobil1, for years on all of our vehicles. I have had no problems at all. ...

I have used valvoline instant oil change, used to be mobil1, for years on all of our vehicles. I have had no problems at all. The service is always exceptional and thorough. Well done!

MORE

I appreciate the customer service because they were honest with me about whether or not a tire rotation was necessary. I feel li ...

I appreciate the customer service because they were honest with me about whether or not a tire rotation was necessary. I feel like they were more honest and considerate than the dealership.

MORE

The folks that worked on my car were very fast a professional. Gary walked me through how they did things there, as it was my fi ...

The folks that worked on my car were very fast a professional. Gary walked me through how they did things there, as it was my first time to a Valvoline. I never felt pressured to purchase more and more like some places. I know that I get taken advantage of because I'm a twenty-something girl, but they don't know I worked on cars growing up with my grandfather and father. Anyways - everything was fair priced and they even gave me a print out of Nissan and Valvoline recommendations on when to change different things on my truck. They also notified me that I had a bulb out. Gary also worked a little with me on the price - any discount is a great discount. He also gave me a promo for my brakes that I will need to travel to another Valvoline for, but I will be making use of it.

MORE

They were extremely professional to say the least. They were not pressuring but I honestly could tell they did care about my exp ...

They were extremely professional to say the least. They were not pressuring but I honestly could tell they did care about my experience and wanted to make sure I was informed about my vehicle's maintenance status. I will be coming back on Friday for them to handle my transmission fluid. Again, very professional and will recommend to others.

MORE

Whole experience was not nearly as good as previous visits. Repeated attempts to upsell. Was recently at gm dealer who told me t ...

Whole experience was not nearly as good as previous visits. Repeated attempts to upsell. Was recently at gm dealer who told me to have filters changed at next service. Was not shown and I do not believe engine filter was taken out for inspection and I know cabin filter was not checked. Was not asked about cabin filter. Just overall not near the service level as previous times.

MORE

The staff was extremely knowledgeable and very courteous.

The staff was extremely knowledgeable and very courteous.

MORE

The representatives were all courteous and very professional.

The representatives were all courteous and very professional.

MORE